Claims Management 2023
25 January 23
| Dustin Cragun and Jaren Day
The financial well-being of healthcare organizations is critical, especially given the macroeconomic pressures they face today. Many are looking at claims management and clearinghouse technology to maximize cash collections and reduce administrative burdens. To better understand what factors are influencing purchase decisions and which vendors are seen as capable of driving success, this report examines 24 recent purchase decisions validated by KLAS between February 2020 and November 2022. For additional context, satisfaction data from current customers is also included. It should be noted that the decisions in this report are not a comprehensive representation of all claims management purchase decisions made in the last several years.
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Manager
Relationship
I just got an email saying that Waystar is in the process of updating...
Manager
Product
Even if we don’t know how to work a rejection, every single rejection...
Director
Product
There is some reporting available in Waystar's system that looks at...
Director
Relationship, Product
Waystar has a willingness to partner on innovation, and that is very...
Director
Relationship
Waystar’s support is actually really good. They have it connected...
Director
Value
Waystar raises the rates a lot. They charge me for every copy and...
Director
Operations
Waystar’s training is pretty hands-on; they do a good job with it. The...
Director
Product
We use other platforms, and we always go back to Waystar's product as...
Director
Relationship, Product
We don’t have any issues with Waystar’s denials management, but it is...
Director
Culture
We had some back-and-forth with Waystar at the very beginning about...