Waystar Claims Management Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Loyalty, Relationship
We are working closely with Waystar on projects that will do things without us needing to touch...
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Loyalty, Relationship, Product
Waystar is doing a really good job. Clearinghouses will have to work more with the payers to accept...
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Operations
For the most part, Waystar keeps all promises. They try. The issues are mostly between them and...
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Relationship
For the most part, Waystar has been good with support, but I know our system support team sometimes...
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Relationship, Product
We don't ask for a ton of reports from Waystar. We do use reports out of our EHR, but occasionally...
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Relationship
I would buy the system again. We would have been in a lot of trouble had we not switched to Waystar...
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Relationship, Product
We have been pretty successful with Waystar's edits and claims scrubbing. There are a few things...
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Relationship
Depending on who is working on our account will determine how well things are going. Part of the...
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Relationship
Waystar is good at sending out alerts. They are really good at stating what the problem is. They are...
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Loyalty, Product
There are opportunities for Waystar’s denials management to be a little better. We don’t use their...
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Relationship
With Waystar, sometimes I have to escalate things. I might be working with something, and I am...
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Product
Waystar’s reports are too complex; they overdid them. They made the data analytics area so big and...
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Product
We don't use just Waystar’s basics. We actually have the file that we upload with our claims. We...
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Relationship, Product
Delivering new technology is where Waystar Claims Management can improve. Waystar does pretty well....
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Product
There needs to be better integration between Waystar Claims Management and our system. I don't...
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Loyalty, Value
I would be very likely to recommend Waystar because we had another vendor before who...
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Operations
I would rate Waystar's training as being in the middle of the road. We had to rely on our parent...
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Relationship
Sometimes, Waystar takes a long time to respond to our open tickets, and sometimes, their responses...
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Product
Waystar's denial reports could be greatly improved. I would like to see better tracking of...
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Product
One distinct advantage of Waystar over our previous vendor is professional billing and hospital...
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Relationship
We had to pivot certain areas over to Waystar because of the Change Healthcare breach, and I have to...
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Relationship, Product
What I am hearing is that there are still a lot of things that we are trying to figure out how to...
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Product
We have had a pretty good experience with Waystar Claims Management. In terms of performance, the...
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Loyalty
We have been looking at integrating some things, and there have been some bumps in the road there....
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Relationship
Our Waystar team has worked closely with us. Their team has helped us honestly evaluate potential...
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Relationship, Product
My prior authorization team members use Waystar's appeal builder. They appreciate its automation and...
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Operations, Product
One of the best features of Waystar Claims Management is the ease of use for end users. Its design...
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Relationship
We are very pleased with Waystar's customer service and support. They are quick to get on top of...
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Relationship, Product
I do see Waystar working to improve their denials management functionality within Waystar Claims...
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Product
I am very satisfied with Waystar's technology. When the opportunity arises, I recommend them because...
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Relationship
I would buy Waystar Claims Management again because right now I haven't seen anything better. The...
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Operations, Product, Value
Waystar Claims Management could be easier to use, but years ago I would have given a lower rating...
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Relationship, Product
A lot of the automation technology and a lot of the advancements that we are making are being driven...
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Product
We use Waystar Claims Management as a secondary confirmation process alongside the platform that we...
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Relationship, Product
The only thing that I would criticize with Waystar Claims Management is the internal issues they...
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Relationship
Things are tough because most of Waystar’s promises are made to another organization we work with,...
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Relationship, Operations
Waystar was very proactive in getting information out to all their customers about the impact of the...
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Product
A big part of our integrations with Waystar's system is that another organization we work with...
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Relationship, Product
The things we struggle with aren't solely on Waystar. We also use a third-party company to put our...
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Relationship
When we submit tickets, if I call our representative, we open up a ticket, and Waystar addresses it....
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Product
Waystar Claims Management’s reports are good. I just don't use them as much as I should. That is my...
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Loyalty, Relationship
Waystar’s customer service is much stronger than their competitors’ customer service. I looked at...
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Operations
We had a very difficult implementation with Waystar's system. I have done so many implementations in...
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Product, Value
With Waystar Claims Management, if we have claims processing issues, my A/R goes up. So when the...
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Relationship
We never hear from Waystar’s executives, but that is probably a good thing. When we went live, there...
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Operations
With Waystar Claims Management, I haven't been a big part of training, but I haven't gotten feedback...
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Loyalty, Product
The insurance companies drive editing and scrubbing, and because they are changing their rules all...
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Operations, Product
With new technology, we are limited. We work with another organization that isn't necessarily...
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Relationship
Sometimes we put in tickets, and Waystar’s support people close them down, so we have to reopen them...
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Relationship
Waystar cut off service with Change Healthcare after their big fiasco, but unfortunately, certain...
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Operations, Product
Waystar is doing a good job with denials. We don't use a lot of reporting out of Waystar's system...
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Product, Product
We don't utilize Waystar’s edits and scrubbing as much as they offer them. We would really like all...
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Relationship, Relationship, Product, Product
Waystar is very proactive if they see anything move with our claims rate. We have several facilities...
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Loyalty, Product
Waystar could do a better job with reporting. When users use the system without a denial management...
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Operations, Value
I love Waystar. If we had more tools like Waystar Claims Management, our lives would be easier. The...
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Product
It has gotten harder to find the reports we are looking for, and it seems like Waystar is not as...
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Relationship, Product
Waystar is actually pretty good about being proactive. When they have system issues, they present...
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Relationship
Support is one area where Waystar is desperately in need of help. I'm definitely dissatisfied with...
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Relationship
I don't have a representative at Waystar who I can complain to. I had a salesperson for a while, and...
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Operations
There is no training for Waystar Claims Management. They just don't have it. For ongoing training at...
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Relationship, Operations, Product
We had an issue come up recently. I don't know whether it was Waystar's fault or our fault that we...
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Relationship
I like Waystar. If we reach out to them, they are always open to setting up meetings or calls,...
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Relationship
We have a few people at Waystar that we work pretty closely with. One individual does the day-to-day...
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Product
Waystar Claims Management works really well for our home health claims. There are no issues with it....
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Loyalty, Product
Waystar will put out new information for us, but a lot of the time, that information doesn't concern...
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Operations
Our implementation of Waystar Claims Management wasn't as easy as I thought it would be because of...
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Culture
Waystar does not keep all their promises. What the vendor says the product is and what we are...
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Loyalty, Product
The only thing we can pull in the reporting part of Waystar Claims Management is a claim number. In...
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Loyalty
We decided to go with Waystar Claims Management because it was cheaper than our previous solution....
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Relationship, Operations
The transition to Waystar Claims Management has not been the smoothest or easiest. We are solely on...
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Product
Waystar Claims Management doesn’t run a lot of payer edits, and they have different levels of edits....
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Product
The professional billing application in the product does not have as many challenges as the hospital...
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Relationship
Waystar has a trading partner team that we don’t directly work with, but when we have a missing...
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Relationship
Waystar actually reached out to us pretty recently to get a pulse check of where we were, and then...
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Operations
When it comes to training, I have done some of Waystar’s webinars that they have available, and...
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Loyalty
We were with a certain vendor, and they were not a preferred vendor of our EMR vendor, so everything...
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Culture, Value
The charges just depend on the contract. Obviously, if users want more access, they have to pay for...
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Relationship
Waystar was very informative because some of our claims still went through another vendor and then...
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Product
We do a lot of our denial management in-house. We use Epic primarily, but Waystar's product can get...
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Loyalty, Relationship, Product
Waystar brings a really good product, and I have been in this business for a long time and worked...
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Culture, Relationship
Waystar offers a lot of different modules, so an organization wanting to go on Waystar Claims...
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Relationship
Waystar could do a much better job at being proactive, particularly if there are pay remittance...
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Product
There is always room for improvement with reports. Waystar Claims Management's reports are good, but...
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Operations, Product
Waystar Claims Management doesn't have many upgrades. It has been a while since our last upgrade for...
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Operations, Product
We have a lot of experienced people who have been doing payment posting, collections, and things...
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Value
Waystar Claims Management is pretty expensive, but Waystar doesn't charge for every little thing....
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Relationship, Operations
I feel like we have a great partnership with Waystar. I always say my job is to run the operation,...
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Relationship, Product
Waystar's system is great. The data is great, but I need to dive into it a bit more when it comes to...
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Relationship
With my old product, I couldn't even get a reconciliation of batches or see how many claims we sent...
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Relationship, Operations
Waystar takes care of our statements, and we have our lockbox with them. But they are extremely...
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Product
Waystar provides reports related to the lab performance, but we also have internal reports from...
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Culture, Value
There are things that Waystar has done to eliminate or avoid costs for us, even with rolling out...
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Relationship
Waystar’s reports and proactive communication with me during the cyberattack that Change Healthcare...
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Operations
We have exceeded project timelines on some of the recent Waystar Claims Management upgrades, one of...
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Relationship, Operations
Anytime we have something unique happen with Waystar, for example, the Change Healthcare...
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Relationship
There are still things that we have to bring to Waystar, but we have a regular meeting with them...
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Value
With Waystar, it would be nice to have an annual review where we could present the current state and...
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Relationship
The vendor keeps their promises. It is just a matter of timing. Sometimes it seems like something...
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Relationship, Value
We have collaborated with the vendor, and they gave us discounts.
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Relationship
Some of the vendor's representatives, especially on the trading partner side, try to communicate via...
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Relationship
I am always a big fanatic about the enrollment side of things having a quicker turnaround time. I...
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Relationship
What I like about the product is that it is very easy to use. Our users catch on quickly. We could...
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Relationship
The team members that we work with at Waystar are great and very responsive. I have no complaints...
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Product
I would love for the system for setting up work queues, specifically the rejection work queues, to...
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Product
I don't have any problems with the work that Waystar does. They are easy to work with, and the...
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Loyalty, Relationship, Product
Waystar is definitely trying to be innovative. I know that they are working with a ton of AI things...
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Relationship
Waystar's customer service is excellent. The vendor is very supportive and helpful. Their responses...
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Loyalty, Relationship
After the Change Healthcare cyberattack, we wanted to work with Waystar to spread our risk a bit....
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Relationship, Product
Waystar is really working on denials management and on getting us a little bit further. Our claims...
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Relationship
Waystar is an excellent company to work with. They are very responsive and easygoing. They try to...
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Operations
Around the time we were going live, the vendor didn't have enough meetings with us to check on the...
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Culture, Relationship
Our previous clearinghouse vendor told us they were selling their clearinghouse to Waystar, so it...
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Culture, Operations
Waystar has been unresponsive. The setup of the solution has been inaccurate. We have had to...
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Product
The tool is good, but I haven't seen a ton of robust reporting. Maybe that is just me. Maybe the...
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Loyalty, Value
We are very happy with Waystar. We have moved pretty much all of our functions to Waystar's system,...
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Relationship
I attended Waystar’s True North conference and was able to meet many people there. The vendor did a...
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Product, Value
I'm not happy about the reports. Waystar has to send us quarterly reports, and we don't have access...
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Operations
Waystar did not give us a test environment prior to our go-live, and we are big on testing. There...
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Relationship
Waystar is good at answering us, but I don't like that we are unable to talk to anyone beyond the...
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Product
I like Waystar’s solutions. The coverage detection tool is something we use a lot. The product is...
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Relationship, Product
In the past, Waystar has introduced new solutions to us, and those have been fantastic.
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Culture, Relationship
My Waystar account manager is wonderful. I reach out to them, and they get back to me immediately....
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Value
We would probably buy Waystar Claims Management again, but we would evaluate other systems. Small...
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Product
Real-time eligibility is hard to execute with the payers, and what my users expect to see is more...
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Operations
The Waystar implementation specialists are not the best. When we add a new practice, the project...
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Product
The strength of reports and insights to manage the claims process in Waystar Claims Management could...
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Value
I don't know whether Waystar's solution is more cost beneficial than the claims management solution...
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Product
Even though Waystar Claims Management is not integrated fully with our EHR, the individual use that...
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Relationship
We have a good relationship with the people we work with at Waystar, and we meet with them...
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Relationship
Waystar follows up on our tickets; they are timely in delivering the reports we request, and when we...
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Relationship
Waystar handled the changes we recently had related to the Change Healthcare cyberattack...
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Loyalty, Relationship
When we switched to a new operating system, we kept Waystar Claims Management as our backup plan. We...
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Product
I have been a Waystar fan since I started using the system. Maybe I'm a little biased, but I'm happy...
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Relationship
If we have an issue, Waystar has excellent customer service, and we have good back-and-forth...
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Product
Waystar Claims Management is complex in the number of screens we must touch. It is easy to use once...
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Operations
Waystar completely botched our most recent rollout. We had signed an agreement with them with the...
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Culture
When we were sold the system, we were told that it could pull information directly from our bank,...
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Loyalty, Product, Value
The product is great. It is solid, reliable, and a huge time saver. It doesn't go down all the time....
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Value
With Waystar, every single claim and remit has a rate, and every transaction has a price. The vendor...
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Operations
Waystar's upgrades are very frustrating. They take a lot longer than the vendor promised that they...
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Operations
Waystar does well with training. They have webinars and ongoing things, but I would prefer a more...
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Product
Waystar's integrations are pretty good. The vendor has a lot of limitations with the EMRs they are...
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Relationship
In terms of reports, we have been meeting routinely with one of the vendor's people, and that person...
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Relationship, Operations
The vendor has been really good to us over the years. We have gotten a few of their other modules as...
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Product
The product is easy to use, and my team likes it. It is pretty straightforward. We can pull a claim,...
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Loyalty
We are unsure whether Waystar is in our long-term plans because our organization may consolidate...
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Relationship, Operations
There have been plenty of times when we have reported an issue before Waystar knew about it. Other...
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Product
I would love it if Waystar had more payer-specific edits. We have to be very particular about...
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Culture, Relationship
Before Waystar bought the product, the vendor used to meet with us regularly to check in. They would...
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Loyalty, Value
We are very pleased with Waystar's product. It meets our needs very well. We chose the system...
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Product
Waystar has introduced claim attachments that are working well for one payer, but other payers are...
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Relationship
We have received better customer service from Waystar than from any other vendor we have worked...
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Product
We would like ready access to the images of the actual 837s that are outbound to payers. We get the...
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Relationship
Waystar is very proactive when it comes to staying on top of payers and requirements. They have been...
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Culture
With Waystar, we get billed for what is in the contract, like the statements and real-time...
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Operations
Waystar did a really good job with the implementation, upgrades, and EDI integration. We get...
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Product
My biggest issue with Waystar's system is with real-time eligibility. The system doesn't bring back...
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Loyalty
I look at a lot of stuff, but I know Waystar has a lot of reports out there. I can tell what I'm...
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Relationship
Waystar has been very responsive. Their representatives are very open to listening. They don’t just...
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Product, Value
The system operates the way it is designed to. It is accurate and effective, and it has a high...
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Loyalty, Product
We would like real-time claims statuses in Waystar Claims Management. We have looked at different...
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Loyalty
After Change Healthcare's huge outage, we found out that several of our larger payers actually go...
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Relationship, Product
Waystar is very good at driving solutions to as many payers as possible. From an end-user...
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Product
I enjoy using Waystar’s advanced analytics package. The vendor’s dashboards are incredibly user...
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Relationship, Operations
Waystar's knowledge base is very thorough, but it isn't intuitive. It can sometimes be a little...
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Loyalty, Product
The RCM for Waystar’s claims management for the centers we work with isn’t great. We just...
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Loyalty, Product
When it comes to using the system for claims, we have switched over to another product. That product...
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Operations
Waystar's training is specific to our needs because we have our own client manager from Waystar....
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Product
I like the dashboard because it gives me a quick view of rejections or anything. Our focus is more...
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Operations
Recently, it was hard to really know whether everybody was getting the right pricing. This past...
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Loyalty, Product
We have to get into using the vendor's denials management tool. Once we have that working, are...
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Culture, Relationship
The vendor is really good about having regular calls with us to talk through things that are going...
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Relationship
We have a main support contact that we go through with Waystar, and they are extremely responsive....
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Culture, Value
I see the invoices when they come in, and the prices are quite reasonable. Waystar is very...
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Relationship
Waystar has a complete suite of services that can handle any electronic need anyone has. Waystar is...
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Relationship
Waystar has good customer service. We have regular meetings with the vendor, and they bring in their...
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Operations, Product
The Waystar system is a very easy product to use. It is intuitive, simple, and quick to train on. It...
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Product
Waystar’s analytics piece is really great. They did a really good job with that piece. We are able...
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Product
We would like Waystar to offer a workers’ comp claims functionality. We have also found that if we...
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Relationship
The support from Waystar is lacking. Once we submit a ticket and they receive it, it takes them a...
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Operations
Waystar's implementation team is very helpful and engaged. They are always trying to work with us to...
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Relationship, Product
When it comes to claims statuses, Waystar is very engaged. If they find an issue with a payer, they...
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Operations
Waystar's training is very satisfactory. It is all virtual, and the vendor gives us documents,...
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Operations, Product
There are a few limitations in the system. We would have liked to have had more people available to...
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Relationship
Waystar's support people are good. They are willing to meet with us anytime. We see emails from them...
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