Waystar Claims Management Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Loyalty, Value
We recently selected Waystar's system, and KLAS reviews were heavily considered in the process. Our...
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Operations
The Waystar implementation staff and managers have not been knowledgeable about the product. They...
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Loyalty
One reason Waystar's system was selected was because of its supposed interoperability with Epic's...
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Operations, Product
We believe the Waystar system edits are not functioning properly. There appear to be technical bugs...
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Operations
Sometimes it is a little hard to find Waystar's training on their site. We can find the user...
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Product
There are certain things that are available to us through a standalone vendor like Waystar. For...
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Relationship, Product
We have recently reorganized our billing teams and streamlined payer assignments. In doing so, we...
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Product
I haven't seen Waystar do much development with the solution since we went live with them. I would...
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Operations
In the beginning, Waystar trained pretty well. There hasn't been a lot of follow-up training. We can...
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Product
I like the fact that I can use the solution to batch claims. I also like that claims get picked up...
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Operations
I have dealt with a lot of other vendors, and Waystar's training is exceptional. They held our hands...
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Value
Waystar's bank reconciliation product was too expensive. There were a few things in the system that...
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Relationship
Waystar's support is almost immediate. We have a great representative who we are able to meet with....
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Product
We are extremely satisfied with Waystar. The vendor has delivered all of the features that we chose...
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Relationship
Waystar Claims Management is easy to use. Waystar has a person we can reach out to who is pretty...
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Culture
Waystar could improve from a pricing perspective. They should be more open in explaining pricing,...
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Loyalty, Relationship, Product
I think that Waystar is working toward opportunities with denials management. Sometimes we get...
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Relationship
Waystar is doing a lot of good things. They are trying to make changes based on the sentiments of...
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Relationship
If we ask Waystar a question, they answer it, but they never proactively tell us things.
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Loyalty, Value
If I were talking to someone about Waystar Claims Management, I would tell them about its ease of...
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Relationship
We had an assigned customer experience representative from Waystar for a long time. That person was...
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Product
The individual reports in Waystar Claims Management are great. Users can build them with what they...
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Product
I don’t have a problem with the edits in the system. The problem I have with the edits is that the...
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Relationship
There is definitely room for improvement in Waystar’s customer support. One of the things that I...
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Loyalty, Relationship
The biggest determining factor for switching to Waystar was the cost. I have worked with multiple...
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Operations
When Waystar does upgrades, we don’t really see them. We can barely even tell when they have done an...
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Relationship, Product
It is frustrating that Waystar keeps telling me that they can't do something. We send them our 837...
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Relationship, Product
The solution is pretty user-friendly. It is a decent product. We are integrated pretty well. We are...
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Relationship
Waystar struggles with keeping their promises. When we put in a request for enhancements, we talk...
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Loyalty, Product
It does not seem like information is being communicated between Waystar's system and our EHR system....
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Relationship, Product
Waystar’s customer service team is exceptional. Waystar Claims Management's functionalities are more...
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Relationship
Waystar really listens to their advisory board and significant clients and makes sure that they are...
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Relationship
Waystar consistently seeks methods to maintain their competitive edge. They are always one step ahead....
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Relationship
Waystar partnered with us to find solutions to our claims needs and some other things. We love the...
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Culture
We had a little issue in the beginning because when we first signed the contract, I was clear about...
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Operations
During our implementation, the support was just phenomenal. We were extremely satisfied. Waystar did...
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Relationship
Waystar is very responsive. Whenever I open a ticket, I get a response right away. When we open the...
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Product
I love that it is so easy to use the Waystar system. It is very straightforward. It is easy to pull...
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Product
I sometimes use the reports in Waystar's system. Early on, we had a representative who actually went...
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Loyalty, Relationship, Operations
We actually plan on adding more modules from Waystar. Once I get the go-ahead for planning next...
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Relationship
Waystar does a great job. If we discover a problem or have a payer that suddenly decides to start...
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Relationship
In our long-term relationship overall, Waystar has kept their promises. Over the past year or so, we...
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Relationship
We were fortunate to receive strong support during previous handoff processes. One transition in...
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Culture
The sales manager is proactive and much more responsive than our CSM. The sales manager obviously...
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Operations
When we brought on the claims attachments, the implementation specialist was excellent. The only...
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Relationship
The response time on requests has been extended from a very quick turnaround time. It now takes...
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Product
We struggle with getting good reporting that we can use against our BI. There are some pieces that...
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Loyalty, Product
Waystar has a good product. Waystar offers a lot, and they are in a newer space. I know that they...
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Relationship, Product
The issues and cases we raise end up being closed without adequate resolution. We receive the same...
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Relationship, Product
When we submit claims to the incorrect payer or have a missing or incorrect diagnosis code, Waystar...
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Culture, Relationship, Product
Within Waystar's solution, we have the patient-statement print services, and every time we need to...
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Loyalty
We went to a recent Waystar conference, and we really liked one product that they were emphasizing a...
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Loyalty, Operations
I would buy Waystar's system again because Waystar does more for us than a vendor that is similar to...
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Product
We have some occasional situations with the handling of paper remittances and EOB conversions where...
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Loyalty
The only thing that I would say I’m looking forward to is not an issue due to Waystar. They are...
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Product
We run our patient payment plans through Waystar's system just because their platform is much more...
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Culture
Waystar has done right by us in terms of keeping all their promises. Waystar tends to be very...
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Product
Sometimes it is a little challenging to find the module we need in the knowledge base, but it is...
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Relationship
Waystar is very proactive. They went above and beyond during the Change Healthcare issue. They...
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Relationship, Product
With editing and scrubbing, we are able to write our own things as needed. We get good, thorough...
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Relationship, Operations
Waystar has done a very good job with launches. We have had good conversations with their...
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Loyalty, Value
I would buy the system again. In fact, we went through an RFP with another clearinghouse vendor...
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Product, Value
We are expanding our denials management across our locations. We are slowly rolling the system out...
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Value
Waystar doesn't avoid charging for every little thing. I love them, but they have extra charges. For...
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Product, Value
Waystar's system makes our jobs easier. We have visibility into our denials and the changes in...
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Relationship, Operations
Waystar keeps their promises. Recently, they have done that with the system's speed and...
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Product
In terms of claims processing, stausing, and denials management, my absolute favorite part is that...
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Operations
When new technology comes out, I would like Waystar to reach out to me and tell me what is coming. I...
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Relationship
Whether or not Waystar keeps all of their promises is dicey. They keep their promises, but we need a...
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Relationship
When I reach out to the person who has been allocated to us for support, they are pretty positive...
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Relationship, Product
Waystar provides the information on payer IDs and connects with the payer pretty quickly. We are...
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Product
One of the benefits of Waystar Claims Management is the ease of working on claims management that...
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Product
I would definitely recommend that Waystar focus on certain areas of preauthorization and medical...
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Relationship
The strong vendor partnership and relationship are so huge. We are a very big organization, and we...
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Relationship
We have a few contacts that we can go to, especially as AI is coming aboard, if we have an idea or...
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Product
The Change Healthcare cyberattack was huge. When it happened, it wasn’t just Waystar’s issue; it...
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Product, Value
We get a data analytics report of the rejections we receive from the sheer volume of claims we send...
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Loyalty, Product
Waystar just introduced medical claims attachments. We use another clearinghouse vendor for a lot of...
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Value
Waystar is priced higher than what I was used to with other clearinghouses. We get good value, but...
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Relationship, Product
One thing Waystar does really well for client relationship management is that we have a quarterly...
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Product
Up until recently, we did not have the ability to interface with almost anything because of the EHR...
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Relationship
Waystar’s support is not always as timely as I would expect. There are times when we have an idea...
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Operations
We had to add new companies or new child accounts, and that process wasn't perfect, but it was...
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Value
It is rare that we end up having to pay anything extra for any custom edit, but in the past, that...
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Product
Waystar's product does what they say it is going to do. The quality is very solid. Waystar's system...
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Loyalty, Relationship
Waystar delivers new technology. That is probably what would keep me with them and have me choose...
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Relationship
The vendor is always trying for continual improvement. The Waystar True North conference is a...
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Relationship
Overall, we have a pretty good, fairly satisfactory relationship with Waystar. They are pretty...
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Value
The expense for Waystar’s technology has increased. I get a phone call from one of our executives a...
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Relationship, Product
When it comes to Waystar’s functionality meeting all our needs, I can't give Waystar a top rating...
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Loyalty
There are different things on the Waystar platform, like scoring success with appeals, that our EHR...
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Culture, Value
Waystar does avoid nickel-and-diming us. Anytime there is a change, the vendor communicates it to us...
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Relationship
There have only been a couple of times when I have put in a support ticket and waited a while to get...
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Relationship, Operations
Waystar is very good at their go-live and supporting us prior to and throughout. We have regular...
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Product
I just wish that we could make changes in Waystar's system that would update in our system. That...
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Operations, Product
One of the easiest training tasks we have is working with Waystar's system. I like the layout and...
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Relationship
Waystar doesn't just sit stagnant; they are always looking forward. They stay on top of things and...
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Product
The reports are not laid out. It is hard to narrow our focus to specifically what we want. Waystar...
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Culture, Value
Last time we did a contract with Waystar, I got the feeling that we were getting charged for any...
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Relationship
Our contact with Waystar is proactive when it comes to reaching out to us. As an example, when...
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Product
The solution is integrated with our EHR, so sometimes the line is fuzzy between the two. However,...
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Product, Value
With the way our billing is set up, if a provider has left the organization, I terminate them in the...
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Product
We have had some issues in the past with the solution where a claim file just does not go out how we...
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Loyalty
When I look at rejections from the vendor versus my payer rejections, the vendor will stop something...
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Relationship
We have a really good relationship with Waystar. Anytime we have had any kind of issues, we reach...
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Loyalty, Relationship, Product
Waystar is excellent. I am very satisfied with them, their edits, and their scrubbing. I can see...
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Product
Some of the products we have from Waystar work very well, but others don't. In terms of Waystar's...
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Operations
Moving from another product to Waystar Claims Management was the smoothest implementation we have...
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Relationship
Waystar will deliver new technology that meets our needs, and they will reach out to us when they...
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Relationship
I have run into some situations with support where I was just a click person for Waystar to answer...
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Product
I really like the system's reports. Waystar's analytics reports are pretty nice, and we can get a...
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Operations
I have found some discrepancies in some of Waystar's trainings and their standard operating...
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Loyalty, Relationship
I have worked with multiple clearinghouses, and Waystar Claims Management is superior to those....
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Loyalty, Value
For the most part, Waystar Claims Management will drive tangible outcomes. However, nothing will be...
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Product
Overall, we are very happy with Waystar's system. We never have much of a problem with it.
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Relationship
Once in a while, we have a problem with the timeliness of the support from Waystar. We put tickets...
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Operations
Our implementation of Waystar Claims Management was a funky process. We had to build so many bridge...
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Relationship
I would buy Waystar's system again because Waystar did a stellar job during our RFP process, and...
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Operations
We have transitioned through multiple clearinghouse solutions, and our experience with Waystar was...
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Relationship, Product
We don't love the print services. On the claims side, there are constant improvements or new...
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Product
Because of the area of the industry that we are in, we are always wishing things were in our area of...
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Loyalty, Product
Our primary billing software is very user intensive. That is why we are in the market. Waystar...
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Operations, Product
There is a lot of data, and the system is hard to learn. I use Waystar's tool and love it, but not...
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Relationship
We still meet with our representative, regardless of whether we need to. Our representative first...
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Product
The workflows and rules are great. There is a new tool that Waystar introduced to us that we just...
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Product
Waystar’s solution to redo batches was a lifesaver because we were managing multiple EMRs. That was...
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Product
Waystar Claims Management is very robust. We can put in many custom rules that help us with our...
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Product, Value
We don't see a whole lot of reports from the solution that provide much value for us. The vendor...
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Product, Value
Waystar's tool is user-friendly, so our users tend to like it. We have a pretty successful clean...
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Value
Waystar does a little bit of scrubbing for us, but what we really have prided ourselves on is our...
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Relationship, Product
We have had constant issues with claim statuses, particularly with one of our largest payers. We do...
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Relationship, Product
I really have no complaints about Waystar Claims Management. It is very easy to use, and everything...
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Operations, Product
Waystar was really awesome during the implementation process. It is pretty easy to use Waystar...
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Culture, Value
Waystar tends to charge for every little thing. They have a base package, and then they charge extra...
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Relationship
I just got an email saying that Waystar is in the process of updating something. They give me ample...
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Product
Even if we don’t know how to work a rejection, every single rejection in Waystar Claims Management...
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Product
There is some reporting available in Waystar's system that looks at the success rate of the...
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Relationship, Product
Waystar has a willingness to partner on innovation, and that is very exciting. Their actual...
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Relationship
Waystar’s support is actually really good. They have it connected right to their system. We can take...
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Value
Waystar raises the rates a lot. They charge me for every copy and every letter I send. The costs are...
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Operations
Waystar’s training is pretty hands-on; they do a good job with it. The system is robust; all of my...
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Product
We use other platforms, and we always go back to Waystar's product as the gold standard. My staff...
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Relationship, Product
We don’t have any issues with Waystar’s denials management, but it is a little gloppy. It isn't as...
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Culture
We had some back-and-forth with Waystar at the very beginning about what we wanted and needed, and...
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Loyalty, Product
We have brought in another product for denial management's help. There were just some areas with...
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Operations
The implementation of Waystar's system was a little bumpy, and we eventually had to figure it out....
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Relationship
We love the system's claim statusing. Waystar is on point with the system. They fix it every chance...
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Operations, Product
I would rate upgrades for Waystar's system lower. I don't know whether I blame Waystar or us, but...
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Product
Waystar Claims Management has reliable and strong performance, but it may benefit from more robust...
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Relationship
Waystar is always willing to come to the table with solutions. There may be a lot of vendors who do...
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Operations
We had a lot of trouble during our transition to the system. Waystar said that we could call them...
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Product
The system is still having problems with my Medicaid claims. Whenever one line item gets denied in a...
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Product
Waystar's system doesn't really have any collaboration with our EHR or anything. It isn't...
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Relationship
Waystar typically has pretty decent online help, but it is hard to get in direct contact with our...
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Operations, Product
Once somebody gets comfortable with Waystar's system, it gets better, but the initial introduction...
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Product
We are sharing information from Waystar's system with other systems, and I have been impressed with...
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Product
There is a portal in Waystar's system that we use for our claims management, coverage detection, and...
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Product
I have heard good things about Waystar's system, and the claim editing appears to be pretty good....
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Relationship
For Waystar’s support, everything is done via cases for anything that we need to do through their...
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Product
Waystar's reports and insights to manage the claims process are not bad, but they aren't good. They...
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Relationship, Operations
I’m really happy with what Waystar does. I don't think we use everything that we could with them,...
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Value
The strength of the reports that we can run has been an area of a bit of frustration, but the vendor...
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Relationship
There were a couple of recent issues, and it felt like we had more back-and-forth than was necessary...
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Relationship
I really appreciate what Waystar has done for our representative. Waystar has been incredibly...
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Loyalty, Operations
We are leaving Waystar because our host facility decided they didn’t like the solution; our opinions...
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Relationship, Product
Using Waystar Claims Management is really not rocket science, but we are limited in what we can do...
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Product
I would like Waystar to improve the solution's real-time eligibility. This problem might not be all...
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Relationship
Waystar’s customer support has been very good. We were having issues with real-time eligibility, and...
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Product
The solution is very solid. It has a lot of options. I probably could spend more time reviewing the...
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Operations, Product
Overall, I am very satisfied with Waystar's claims management tool for completing our jobs every...
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Relationship, Operations
During the Change Healthcare challenge last year, we lost very little time with Waystar. They were...
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Value
Waystar charges for every little thing, but that is not out of line. Using the tool, we get charged...
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Relationship
We have a very complex setup, and Waystar keeps up with us. They are a great vendor. I love them,...
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Product
We went to the Waystar conference, and we saw some really neat technology that they have implemented...
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Value
Waystar’s technology related to AI, claims, and the payer has not really changed. If the vendor is...
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Relationship
Waystar has fair pricing, and they don’t charge additionally for support projects. We have a good...
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Relationship
The team might have questions from a new business office manager, but the majority of the team...
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Loyalty, Relationship, Product
A certain team is working on denials management. Waystar doesn’t meet all our needs, but they are...
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Culture, Value
With charges, Waystar is very fair, and everything is spelled out, so there are no unexpected costs....
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Relationship
We have had a couple of statement batches fail, and there haven't been any proactive notifications,...
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Operations
The implementation that we had for Waystar's system was super smooth with no problems. We had a...
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Culture
Waystar is great about keeping their promises. They are also transparent about the cost of their...
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