Waystar Claims Management Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Product
Waystar's system doesn't really have any collaboration with our EHR or anything. It isn't...
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Relationship
Waystar typically has pretty decent online help, but it is hard to get in direct contact with our...
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Operations, Product
Once somebody gets comfortable with Waystar's system, it gets better, but the initial introduction...
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Product
We are sharing information from Waystar's system with other systems, and I have been impressed with...
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Product
There is a portal in Waystar's system that we use for our claims management, coverage detection, and...
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Product
I have heard good things about Waystar's system, and the claim editing appears to be pretty good....
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Relationship
For Waystar’s support, everything is done via cases for anything that we need to do through their...
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Product
Waystar's reports and insights to manage the claims process are not bad, but they aren't good. They...
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Relationship, Operations
I’m really happy with what Waystar does. I don't think we use everything that we could with them,...
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Value
The strength of the reports that we can run has been an area of a bit of frustration, but the vendor...
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Relationship
There were a couple of recent issues, and it felt like we had more back-and-forth than was necessary...
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Relationship
I really appreciate what Waystar has done for our representative. Waystar has been incredibly...
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Loyalty, Operations
We are leaving Waystar because our host facility decided they didn’t like the solution; our opinions...
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Relationship, Product
Using Waystar Claims Management is really not rocket science, but we are limited in what we can do...
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Product
I would like Waystar to improve the solution's real-time eligibility. This problem might not be all...
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Relationship
Waystar’s customer support has been very good. We were having issues with real-time eligibility, and...
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Product
The solution is very solid. It has a lot of options. I probably could spend more time reviewing the...
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Operations, Product
Overall, I am very satisfied with Waystar's claims management tool for completing our jobs every...
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Relationship, Operations
During the Change Healthcare challenge last year, we lost very little time with Waystar. They were...
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Value
Waystar charges for every little thing, but that is not out of line. Using the tool, we get charged...
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Relationship
We have a very complex setup, and Waystar keeps up with us. They are a great vendor. I love them,...
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Product
We went to the Waystar conference, and we saw some really neat technology that they have implemented...
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Value
Waystar’s technology related to AI, claims, and the payer has not really changed. If the vendor is...
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Relationship
Waystar has fair pricing, and they don’t charge additionally for support projects. We have a good...
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Relationship
The team might have questions from a new business office manager, but the majority of the team...
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Loyalty, Relationship, Product
A certain team is working on denials management. Waystar doesn’t meet all our needs, but they are...
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Culture, Value
With charges, Waystar is very fair, and everything is spelled out, so there are no unexpected costs....
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Relationship
We have had a couple of statement batches fail, and there haven't been any proactive notifications,...
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Operations
The implementation that we had for Waystar's system was super smooth with no problems. We had a...
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Culture
Waystar is great about keeping their promises. They are also transparent about the cost of their...
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Operations
With Waystar Claims Management's ongoing training, we don't really have to train. The vendor hasn't...
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Culture, Relationship
Waystar keeps their promises. If we were talking about statements or credit care processing, though,...
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Loyalty
We are moving security to the next level with a lot of our products, and we are challenging our...
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Loyalty, Relationship
Waystar is striving to improve support and to get better. One of our other vendors even mentioned...
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Relationship, Product
With denials management, we started getting into things really deeply, and Waystar Claims Management...
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Relationship
We found that Waystar's customer service became less than stellar once they became Waystar. When...
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Relationship, Operations
We did have Change Healthcare up until they were hacked. That experience was not fun to go through,...
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Loyalty, Product
The product's functionality doesn't meet all our needs. But we know what is out there in terms of...
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Product
Waystar could improve on all the language that they use when they do edits. When they are showing...
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Operations
The tool was very tough to learn. Waystar has a lot of coding, and we have had to research things...
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Relationship
Waystar is hard to get through to for support. We have to keep sending them examples. When we need...
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Relationship
When we had a problem recently, one specific Waystar support person worked with us to get it...
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Relationship, Product
The vendor for the previous claims management solution we were using was extremely proactive. They...
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Product
The reports we get from Waystar’s system aren’t necessarily bad. We just have to constantly design...
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Operations
Waystar's business model seems to be to take over everyone and have a huge company. The problem with...
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Relationship, Value
I have found that the system really delays our A/R because Waystar wants everything to come back to...
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Value
When the Change Healthcare breach happened, all of our clearinghouses had trouble with the exchanges...
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Relationship
I have to open a ticket on Waystar's website for customer support. That is fairly common for...
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Relationship, Operations, Product
Going from our previous solution to Waystar's solution has been a very big struggle. In our previous...
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Relationship
The vendor does particularly well with their customer service. There are no long hold times. Tickets...
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Relationship, Product
The vendor’s strength of reports and insights to manage the claims process would be the weakest...
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Value
We don't always know what the new technology is right away. Sometimes it is not communicated in the...
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Relationship, Product
Waystar bends over backward to support our integration goals. I have a very sophisticated and very...
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Relationship
Waystar is very agile. They are dynamic and solutions oriented. When there is a mistake or error, I...
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Loyalty
We are evaluating using Waystar Claims Management in another area of the organization. Originally,...
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Loyalty, Relationship
We are working closely with Waystar on projects that will do things without us needing to touch...
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Loyalty, Relationship, Product
Waystar is doing a really good job. Clearinghouses will have to work more with the payers to accept...
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Operations
For the most part, Waystar keeps all promises. They try. The issues are mostly between them and...
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Relationship
For the most part, Waystar has been good with support, but I know our system support team sometimes...
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Relationship, Product
We don't ask for a ton of reports from Waystar. We do use reports out of our EHR, but occasionally...
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Relationship
I would buy the system again. We would have been in a lot of trouble had we not switched to Waystar...
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Relationship, Product
We have been pretty successful with Waystar's edits and claims scrubbing. There are a few things...
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Relationship
Depending on who is working on our account will determine how well things are going. Part of the...
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Relationship
Waystar is good at sending out alerts. They are really good at stating what the problem is. They are...
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Loyalty, Product
There are opportunities for Waystar’s denials management to be a little better. We don’t use their...
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Relationship
With Waystar, sometimes I have to escalate things. I might be working with something, and I am...
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Product
Waystar’s reports are too complex; they overdid them. They made the data analytics area so big and...
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Product
We don't use just Waystar’s basics. We actually have the file that we upload with our claims. We...
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Relationship, Product
Delivering new technology is where Waystar Claims Management can improve. Waystar does pretty well....
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Product
There needs to be better integration between Waystar Claims Management and our system. I don't...
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Loyalty, Value
I would be very likely to recommend Waystar because we had another vendor before who...
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Operations
I would rate Waystar's training as being in the middle of the road. We had to rely on our parent...
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Relationship
Sometimes, Waystar takes a long time to respond to our open tickets, and sometimes, their responses...
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Product
Waystar's denial reports could be greatly improved. I would like to see better tracking of...
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Product
One distinct advantage of Waystar over our previous vendor is professional billing and hospital...
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Relationship
We had to pivot certain areas over to Waystar because of the Change Healthcare breach, and I have to...
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Relationship, Product
What I am hearing is that there are still a lot of things that we are trying to figure out how to...
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Product
We have had a pretty good experience with Waystar Claims Management. In terms of performance, the...
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Loyalty
We have been looking at integrating some things, and there have been some bumps in the road there....
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Relationship
Our Waystar team has worked closely with us. Their team has helped us honestly evaluate potential...
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Relationship, Product
My prior authorization team members use Waystar's appeal builder. They appreciate its automation and...
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Operations, Product
One of the best features of Waystar Claims Management is the ease of use for end users. Its design...
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Relationship
We are very pleased with Waystar's customer service and support. They are quick to get on top of...
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Relationship, Product
I do see Waystar working to improve their denials management functionality within Waystar Claims...
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Product
I am very satisfied with Waystar's technology. When the opportunity arises, I recommend them because...
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Relationship
I would buy Waystar Claims Management again because right now I haven't seen anything better. The...
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Operations, Product, Value
Waystar Claims Management could be easier to use, but years ago I would have given a lower rating...
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Relationship, Product
A lot of the automation technology and a lot of the advancements that we are making are being driven...
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Product
We use Waystar Claims Management as a secondary confirmation process alongside the platform that we...
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Relationship, Product
The only thing that I would criticize with Waystar Claims Management is the internal issues they...
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Relationship
Things are tough because most of Waystar’s promises are made to another organization we work with,...
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Relationship, Operations
Waystar was very proactive in getting information out to all their customers about the impact of the...
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Product
A big part of our integrations with Waystar's system is that another organization we work with...
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Relationship, Product
The things we struggle with aren't solely on Waystar. We also use a third-party company to put our...
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Relationship
When we submit tickets, if I call our representative, we open up a ticket, and Waystar addresses it....
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Product
Waystar Claims Management’s reports are good. I just don't use them as much as I should. That is my...
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Loyalty, Relationship
Waystar’s customer service is much stronger than their competitors’ customer service. I looked at...
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Operations
We had a very difficult implementation with Waystar's system. I have done so many implementations in...
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Product, Value
With Waystar Claims Management, if we have claims processing issues, my A/R goes up. So when the...
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Relationship
We never hear from Waystar’s executives, but that is probably a good thing. When we went live, there...
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Operations
With Waystar Claims Management, I haven't been a big part of training, but I haven't gotten feedback...
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Loyalty, Product
The insurance companies drive editing and scrubbing, and because they are changing their rules all...
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Operations, Product
With new technology, we are limited. We work with another organization that isn't necessarily...
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Relationship
Sometimes we put in tickets, and Waystar’s support people close them down, so we have to reopen them...
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Relationship
Waystar cut off service with Change Healthcare after their big fiasco, but unfortunately, certain...
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Operations, Product
Waystar is doing a good job with denials. We don't use a lot of reporting out of Waystar's system...
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Product, Product
We don't utilize Waystar’s edits and scrubbing as much as they offer them. We would really like all...
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Relationship, Relationship, Product, Product
Waystar is very proactive if they see anything move with our claims rate. We have several facilities...
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Loyalty, Product
Waystar could do a better job with reporting. When users use the system without a denial management...
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Operations, Value
I love Waystar. If we had more tools like Waystar Claims Management, our lives would be easier. The...
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Product
It has gotten harder to find the reports we are looking for, and it seems like Waystar is not as...
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Relationship, Product
Waystar is actually pretty good about being proactive. When they have system issues, they present...
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Relationship
Support is one area where Waystar is desperately in need of help. I'm definitely dissatisfied with...
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Relationship
I don't have a representative at Waystar who I can complain to. I had a salesperson for a while, and...
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Operations
There is no training for Waystar Claims Management. They just don't have it. For ongoing training at...
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Relationship, Operations, Product
We had an issue come up recently. I don't know whether it was Waystar's fault or our fault that we...
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Relationship
I like Waystar. If we reach out to them, they are always open to setting up meetings or calls,...
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Relationship
We have a few people at Waystar that we work pretty closely with. One individual does the day-to-day...
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Product
Waystar Claims Management works really well for our home health claims. There are no issues with it....
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Loyalty, Product
Waystar will put out new information for us, but a lot of the time, that information doesn't concern...
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Operations
Our implementation of Waystar Claims Management wasn't as easy as I thought it would be because of...
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Culture
Waystar does not keep all their promises. What the vendor says the product is and what we are...
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Loyalty, Product
The only thing we can pull in the reporting part of Waystar Claims Management is a claim number. In...
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Loyalty
We decided to go with Waystar Claims Management because it was cheaper than our previous solution....
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Relationship, Operations
The transition to Waystar Claims Management has not been the smoothest or easiest. We are solely on...
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Product
Waystar Claims Management doesn’t run a lot of payer edits, and they have different levels of edits....
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Product
The professional billing application in the product does not have as many challenges as the hospital...
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Relationship
Waystar has a trading partner team that we don’t directly work with, but when we have a missing...
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Relationship
Waystar actually reached out to us pretty recently to get a pulse check of where we were, and then...
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Operations
When it comes to training, I have done some of Waystar’s webinars that they have available, and...
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Loyalty
We were with a certain vendor, and they were not a preferred vendor of our EMR vendor, so everything...
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Culture, Value
The charges just depend on the contract. Obviously, if users want more access, they have to pay for...
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Relationship
Waystar was very informative because some of our claims still went through another vendor and then...
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Product
We do a lot of our denial management in-house. We use Epic primarily, but Waystar's product can get...
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Loyalty, Relationship, Product
Waystar brings a really good product, and I have been in this business for a long time and worked...
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Culture, Relationship
Waystar offers a lot of different modules, so an organization wanting to go on Waystar Claims...
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Relationship
Waystar could do a much better job at being proactive, particularly if there are pay remittance...
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Product
There is always room for improvement with reports. Waystar Claims Management's reports are good, but...
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Operations, Product
Waystar Claims Management doesn't have many upgrades. It has been a while since our last upgrade for...
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Operations, Product
We have a lot of experienced people who have been doing payment posting, collections, and things...
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Value
Waystar Claims Management is pretty expensive, but Waystar doesn't charge for every little thing....
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Relationship, Operations
I feel like we have a great partnership with Waystar. I always say my job is to run the operation,...
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Relationship, Product
Waystar's system is great. The data is great, but I need to dive into it a bit more when it comes to...
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Relationship
With my old product, I couldn't even get a reconciliation of batches or see how many claims we sent...
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Relationship, Operations
Waystar takes care of our statements, and we have our lockbox with them. But they are extremely...
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Product
Waystar provides reports related to the lab performance, but we also have internal reports from...
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Culture, Value
There are things that Waystar has done to eliminate or avoid costs for us, even with rolling out...
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Relationship
Waystar’s reports and proactive communication with me during the cyberattack that Change Healthcare...
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Operations
We have exceeded project timelines on some of the recent Waystar Claims Management upgrades, one of...
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Relationship, Operations
Anytime we have something unique happen with Waystar, for example, the Change Healthcare...
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Relationship
There are still things that we have to bring to Waystar, but we have a regular meeting with them...
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Value
With Waystar, it would be nice to have an annual review where we could present the current state and...
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Relationship
The vendor keeps their promises. It is just a matter of timing. Sometimes it seems like something...
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Relationship, Value
We have collaborated with the vendor, and they gave us discounts.
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Relationship
Some of the vendor's representatives, especially on the trading partner side, try to communicate via...
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Relationship
I am always a big fanatic about the enrollment side of things having a quicker turnaround time. I...
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Relationship
What I like about the product is that it is very easy to use. Our users catch on quickly. We could...
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Relationship
The team members that we work with at Waystar are great and very responsive. I have no complaints...
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Product
I would love for the system for setting up work queues, specifically the rejection work queues, to...
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Product
I don't have any problems with the work that Waystar does. They are easy to work with, and the...
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Loyalty, Relationship, Product
Waystar is definitely trying to be innovative. I know that they are working with a ton of AI things...
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Relationship
Waystar's customer service is excellent. The vendor is very supportive and helpful. Their responses...
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Loyalty, Relationship
After the Change Healthcare cyberattack, we wanted to work with Waystar to spread our risk a bit....
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Relationship, Product
Waystar is really working on denials management and on getting us a little bit further. Our claims...
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Relationship
Waystar is an excellent company to work with. They are very responsive and easygoing. They try to...
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Operations
Around the time we were going live, the vendor didn't have enough meetings with us to check on the...
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Culture, Relationship
Our previous clearinghouse vendor told us they were selling their clearinghouse to Waystar, so it...
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Culture, Operations
Waystar has been unresponsive. The setup of the solution has been inaccurate. We have had to...
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Product
The tool is good, but I haven't seen a ton of robust reporting. Maybe that is just me. Maybe the...
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Loyalty, Value
We are very happy with Waystar. We have moved pretty much all of our functions to Waystar's system,...
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Relationship
I attended Waystar’s True North conference and was able to meet many people there. The vendor did a...
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Product, Value
I'm not happy about the reports. Waystar has to send us quarterly reports, and we don't have access...
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Operations
Waystar did not give us a test environment prior to our go-live, and we are big on testing. There...
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Relationship
Waystar is good at answering us, but I don't like that we are unable to talk to anyone beyond the...
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Product
I like Waystar’s solutions. The coverage detection tool is something we use a lot. The product is...
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Relationship, Product
In the past, Waystar has introduced new solutions to us, and those have been fantastic.
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Culture, Relationship
My Waystar account manager is wonderful. I reach out to them, and they get back to me immediately....
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Value
We would probably buy Waystar Claims Management again, but we would evaluate other systems. Small...
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Product
Real-time eligibility is hard to execute with the payers, and what my users expect to see is more...
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Operations
The Waystar implementation specialists are not the best. When we add a new practice, the project...
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Product
The strength of reports and insights to manage the claims process in Waystar Claims Management could...
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