Waystar Claims Management Commentary

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I fully recommend Waystar Claims Management. The solution integrates seamlessly with our PM system....

I have worked with Waystar and ZirMed for many years and have always been satisfied with their performance....

The only negative is that when a support ticket is opened, regardless of the reason, Waystar needs...

We value being able to bill electronically, but there's not really a loyalty in the partnership....

Waystar does a pretty good job with claims statusing overall. I consider it above average, but there...

Waystar Claims Management is worth the money, obviously, but we're paying more now than we were with...

Waystar Claims Management is better than other things out there, and it does a decent job. Nobody in...

When we have issues with Waystar Claims Management, such as the inability to pull an EOB or...

I don't necessarily want check-ins from Waystar, but I would like check-ins where they ask how...

Waystar has been pretty responsive. We have a dedicated point person, and that's been nice. We...

Waystar Claims Management is better than average with claims processing, but the reports aren't as...

Waystar Claims Management does a pretty good job with claims scrubbing and edits. Compared to our...

Waystar does a decent job with training, especially the initial training and onboarding. I would...

It would be helpful if Waystar offered AI-driven guidance for coding and billing decisions. While...

Waystar is a really good partner. They're really good at helping us. They are very strong with any...

There are some things that we need in Waystar Claims Management, in areas such as the front-end processes....

I really don't have very much bad to say about Waystar. I have a dedicated client manager. I have...

We are always collaborating with Waystar and trying new avenues. We always explore everything with them....

Waystar just started a new program, and it is great to be able to speak with other clients and...

I don’t see a ton of reports in Waystar Claims Management, so the feedback would be more even...

Waystar does a great job with claim statusing, but there is room for improvement. There are payer...

We have a Waystar support team that we go to, and if I need something beyond that, we can go beyond...

Waystar’s AI appeal writer is incredibly good. We've started trying to get our team to leverage AI a...

There's not much electronic capability with payers, so we’re limited with the solution due to security....

Waystar has great training resources out there for anybody who needs them. If someone says they...

During the Change Healthcare collapse, I thought Waystar was amazing. They held meetings once a day...

My biggest drawback is that Waystar's pricing is getting a little high. Waystar's tools are good,...

Waystar’s reporting is fairly strong.

Currently, we're showing that the claim has not been paid when it's actually been paid. The data...

I used Waystar when they used to be Navicure, and Navicure's system was so much easier than the...

Waystar has done a good job for us. We’ve gone through RPA connectivity to the payers, and for the...

Some of Waystar's executives get personally involved if there are any issues that we need help with....

Waystar does a good job with their executive leadership.

We still get more Excel-type reports from the solution. Converting that into more of a dashboard or...

In denials management reporting, the vendor is constantly growing and adding AI capabilities and...

Waystar is growing to enhance their edits and is making some improvements.

Waystar still has some work to do in the claim statusing area. With this particular product, some of...

Waystar is working a ton on automation, and there's a ton of new stuff they have rolling out. I've...

Waystar is definitely a little more expensive than other vendors. They have the legacy, older...

Waystar has some pretty good tools around denials management. Just because of our payers’...

In terms of Waystar’s reports and insights to manage the claims process, anytime I've needed a...

I haven't had any issues with the system, but we had more of a train-the-trainer model when we went...

We had a pretty quick implementation timeline and turnaround time. Things went relatively smoothly....

The product is significantly less expensive than what we were spending on our previous clearinghouse...

I would definitely buy Waystar's tool again because Waystar is constantly bringing in new things...

With support, we’ve had opportunities, as large as we are, to communicate not only with the revenue...

Waystar is taking strides with development and innovation, and with their recent acquisition of...

Waystar is an outstanding partner. There hasn't been anything we've taken to them that they haven't...

There are some issues with edits and scrubbing, but those are not significant. They are just...

Waystar's tool is a huge improvement from our last clearinghouse solution not only on the beginning...

We went through a complete RFP process when we selected the new clearinghouse vendor. We were...

Waystar does a lot of webinars. They are always sending something. They usually are very good about...

The solution is user friendly and very compatible with Epic's solutions. When the sales team wants...

Sometimes, we have to put in specific edits in the solution. It would be nice if there were payer...

We can usually get into the solution and see what is going on very easily. I like Waystar a lot....

Waystar has given us a relationship representative who doesn't necessarily manage the people who...

Waystar’s development is a double-edged sword for me, but they have a road map, and the things they...

With Waystar’s support tickets, there’s a requirement for specificity in the tickets so that we can...

We’ve had the same Waystar training person for a long time, and they aren’t very effective. Every...

We usually have to refine the vendor's edits because of the level of specialty that we're dealing...

We’re very satisfied with Waystar. Vendors like Waystar are the mail carriers of our payments, and...

AI comes into play in the denials space. We would like Waystar to do better with using AI to predict...

Waystar Claims Management has not been brought to where it needs to be. I don’t see Waystar being...

The challenge is reporting. Waystar isn't very strong in providing clear, accessible dashboards or...

We have been with Waystar for about three years, and technically, the system does everything it...

Waystar recently changed the people involved in our provider support, and that has made a huge difference....

Denials management with Waystar's system is great. At the same time, Waystar doesn't really have AI...

We do pay so much per year, but Waystar also makes their extra based on a percentage of total...

Waystar has been so busy buying people out that they haven't really been looking at developing their...

We did not have direct access to our claims from the solution. If we submitted all our claims...

Waystar has a pretty good claims reporting tool. The support from Waystar was actually very good....

I don’t know whether Waystar is part of our long-term plans. We have met with another vendor, and...

Waystar has a lot of training modules, and people can go on and take these courses at a set time.

I would probably recommend Waystar's clearinghouse for provider-based facilities or small practices....

We have been through multiple people who have handled our Waystar account over the years. Just when...

If Waystar were able to put in place what we have told them we need, we probably wouldn’t have as...

For denials management, Waystar gives us a file, and we manage it. They don't have an option for us...

I see Waystar doing things around development, but they can't currently work with our EHR since it...

The solution is efficient and secure, and it comes at a low cost. We have really great response...

We recently selected Waystar's system, and KLAS reviews were heavily considered in the process. Our...

The Waystar implementation staff and managers have not been knowledgeable about the product. They...

One reason Waystar's system was selected was because of its supposed interoperability with Epic's...

We believe the Waystar system edits are not functioning properly. There appear to be technical bugs...

Sometimes it is a little hard to find Waystar's training on their site. We can find the user...

There are certain things that are available to us through a standalone vendor like Waystar. For...

We have recently reorganized our billing teams and streamlined payer assignments. In doing so, we...

I haven't seen Waystar do much development with the solution since we went live with them. I would...

In the beginning, Waystar trained pretty well. There hasn't been a lot of follow-up training. We can...

I like the fact that I can use the solution to batch claims. I also like that claims get picked up...

I have dealt with a lot of other vendors, and Waystar's training is exceptional. They held our hands...

Waystar's bank reconciliation product was too expensive. There were a few things in the system that...

Waystar's support is almost immediate. We have a great representative who we are able to meet with....

We are extremely satisfied with Waystar. The vendor has delivered all of the features that we chose...

Waystar Claims Management is easy to use. Waystar has a person we can reach out to who is pretty...

Waystar could improve from a pricing perspective. They should be more open in explaining pricing,...

I think that Waystar is working toward opportunities with denials management. Sometimes we get...

Waystar is doing a lot of good things. They are trying to make changes based on the sentiments of...

If we ask Waystar a question, they answer it, but they never proactively tell us things.

If I were talking to someone about Waystar Claims Management, I would tell them about its ease of...

We had an assigned customer experience representative from Waystar for a long time. That person was...

The individual reports in Waystar Claims Management are great. Users can build them with what they...

I don’t have a problem with the edits in the system. The problem I have with the edits is that the...

There is definitely room for improvement in Waystar’s customer support. One of the things that I...

The biggest determining factor for switching to Waystar was the cost. I have worked with multiple...

When Waystar does upgrades, we don’t really see them. We can barely even tell when they have done an...

It is frustrating that Waystar keeps telling me that they can't do something. We send them our 837...

The solution is pretty user-friendly. It is a decent product. We are integrated pretty well. We are...

Waystar struggles with keeping their promises. When we put in a request for enhancements, we talk...

It does not seem like information is being communicated between Waystar's system and our EHR system....

Waystar’s customer service team is exceptional. Waystar Claims Management's functionalities are more...

Waystar really listens to their advisory board and significant clients and makes sure that they are...

Waystar consistently seeks methods to maintain their competitive edge. They are always one step ahead....

Waystar partnered with us to find solutions to our claims needs and some other things. We love the...

We had a little issue in the beginning because when we first signed the contract, I was clear about...

During our implementation, the support was just phenomenal. We were extremely satisfied. Waystar did...

Waystar is very responsive. Whenever I open a ticket, I get a response right away. When we open the...

I love that it is so easy to use the Waystar system. It is very straightforward. It is easy to pull...

I sometimes use the reports in Waystar's system. Early on, we had a representative who actually went...

We actually plan on adding more modules from Waystar. Once I get the go-ahead for planning next...

Waystar does a great job. If we discover a problem or have a payer that suddenly decides to start...

In our long-term relationship overall, Waystar has kept their promises. Over the past year or so, we...

We were fortunate to receive strong support during previous handoff processes. One transition in...

The sales manager is proactive and much more responsive than our CSM. The sales manager obviously...

When we brought on the claims attachments, the implementation specialist was excellent. The only...

The response time on requests has been extended from a very quick turnaround time. It now takes...

We struggle with getting good reporting that we can use against our BI. There are some pieces that...

Waystar has a good product. Waystar offers a lot, and they are in a newer space. I know that they...

The issues and cases we raise end up being closed without adequate resolution. We receive the same...

When we submit claims to the incorrect payer or have a missing or incorrect diagnosis code, Waystar...

Within Waystar's solution, we have the patient-statement print services, and every time we need to...

We went to a recent Waystar conference, and we really liked one product that they were emphasizing a...

I would buy Waystar's system again because Waystar does more for us than a vendor that is similar to...

We have some occasional situations with the handling of paper remittances and EOB conversions where...

The only thing that I would say I’m looking forward to is not an issue due to Waystar. They are...

We run our patient payment plans through Waystar's system just because their platform is much more...

Waystar has done right by us in terms of keeping all their promises. Waystar tends to be very...

Sometimes it is a little challenging to find the module we need in the knowledge base, but it is...

Waystar is very proactive. They went above and beyond during the Change Healthcare issue. They...

With editing and scrubbing, we are able to write our own things as needed. We get good, thorough...

Waystar has done a very good job with launches. We have had good conversations with their...

I would buy the system again. In fact, we went through an RFP with another clearinghouse vendor...

We are expanding our denials management across our locations. We are slowly rolling the system out...

Waystar doesn't avoid charging for every little thing. I love them, but they have extra charges. For...

Waystar's system makes our jobs easier. We have visibility into our denials and the changes in...

Waystar keeps their promises. Recently, they have done that with the system's speed and...

In terms of claims processing, stausing, and denials management, my absolute favorite part is that...

When new technology comes out, I would like Waystar to reach out to me and tell me what is coming. I...

Whether or not Waystar keeps all of their promises is dicey. They keep their promises, but we need a...

When I reach out to the person who has been allocated to us for support, they are pretty positive...

Waystar provides the information on payer IDs and connects with the payer pretty quickly. We are...

One of the benefits of Waystar Claims Management is the ease of working on claims management that...

I would definitely recommend that Waystar focus on certain areas of preauthorization and medical...

The strong vendor partnership and relationship are so huge. We are a very big organization, and we...

We have a few contacts that we can go to, especially as AI is coming aboard, if we have an idea or...

The Change Healthcare cyberattack was huge. When it happened, it wasn’t just Waystar’s issue; it...

We get a data analytics report of the rejections we receive from the sheer volume of claims we send...

Waystar just introduced medical claims attachments. We use another clearinghouse vendor for a lot of...

Waystar is priced higher than what I was used to with other clearinghouses. We get good value, but...

One thing Waystar does really well for client relationship management is that we have a quarterly...

Up until recently, we did not have the ability to interface with almost anything because of the EHR...

Waystar’s support is not always as timely as I would expect. There are times when we have an idea...

We had to add new companies or new child accounts, and that process wasn't perfect, but it was...

It is rare that we end up having to pay anything extra for any custom edit, but in the past, that...

Waystar's product does what they say it is going to do. The quality is very solid. Waystar's system...

Waystar delivers new technology. That is probably what would keep me with them and have me choose...

The vendor is always trying for continual improvement. The Waystar True North conference is a...

Overall, we have a pretty good, fairly satisfactory relationship with Waystar. They are pretty...

The expense for Waystar’s technology has increased. I get a phone call from one of our executives a...

When it comes to Waystar’s functionality meeting all our needs, I can't give Waystar a top rating...

There are different things on the Waystar platform, like scoring success with appeals, that our EHR...

Waystar does avoid nickel-and-diming us. Anytime there is a change, the vendor communicates it to us...

There have only been a couple of times when I have put in a support ticket and waited a while to get...

Waystar is very good at their go-live and supporting us prior to and throughout. We have regular...

I just wish that we could make changes in Waystar's system that would update in our system. That...

One of the easiest training tasks we have is working with Waystar's system. I like the layout and...

Waystar doesn't just sit stagnant; they are always looking forward. They stay on top of things and...

The reports are not laid out. It is hard to narrow our focus to specifically what we want. Waystar...

Last time we did a contract with Waystar, I got the feeling that we were getting charged for any...

Our contact with Waystar is proactive when it comes to reaching out to us. As an example, when...

The solution is integrated with our EHR, so sometimes the line is fuzzy between the two. However,...

With the way our billing is set up, if a provider has left the organization, I terminate them in the...

We have had some issues in the past with the solution where a claim file just does not go out how we...

When I look at rejections from the vendor versus my payer rejections, the vendor will stop something...

We have a really good relationship with Waystar. Anytime we have had any kind of issues, we reach...

Waystar is excellent. I am very satisfied with them, their edits, and their scrubbing. I can see...

Some of the products we have from Waystar work very well, but others don't. In terms of Waystar's...

Moving from another product to Waystar Claims Management was the smoothest implementation we have...

Waystar will deliver new technology that meets our needs, and they will reach out to us when they...

I have run into some situations with support where I was just a click person for Waystar to answer...

I really like the system's reports. Waystar's analytics reports are pretty nice, and we can get a...

I have found some discrepancies in some of Waystar's trainings and their standard operating...

I have worked with multiple clearinghouses, and Waystar Claims Management is superior to those....

For the most part, Waystar Claims Management will drive tangible outcomes. However, nothing will be...

Overall, we are very happy with Waystar's system. We never have much of a problem with it.

Once in a while, we have a problem with the timeliness of the support from Waystar. We put tickets...

Our implementation of Waystar Claims Management was a funky process. We had to build so many bridge...

I would buy Waystar's system again because Waystar did a stellar job during our RFP process, and...

We have transitioned through multiple clearinghouse solutions, and our experience with Waystar was...

We don't love the print services. On the claims side, there are constant improvements or new...

Because of the area of the industry that we are in, we are always wishing things were in our area of...

Our primary billing software is very user intensive. That is why we are in the market. Waystar...

There is a lot of data, and the system is hard to learn. I use Waystar's tool and love it, but not...

We still meet with our representative, regardless of whether we need to. Our representative first...

The workflows and rules are great. There is a new tool that Waystar introduced to us that we just...

Waystar’s solution to redo batches was a lifesaver because we were managing multiple EMRs. That was...

Waystar Claims Management is very robust. We can put in many custom rules that help us with our...

We don't see a whole lot of reports from the solution that provide much value for us. The vendor...

Waystar's tool is user-friendly, so our users tend to like it. We have a pretty successful clean...