GuideIT's Current COVID-19 Response and Solutions

The following information was supplied by the vendor and has not been validated by KLAS.

Develop and implement a comprehensive work-from-home strategy

Two years ago, GuideIT launched an initiative to establish a full remote support function for GuideIT’s Business Continuity Plan, which allows GuideIT to continue supporting its customers in the event of a disaster. Our remote support function is designed to enable team members, in the case of an emergency, to immediately work remotely. This initiative included the investment in infrastructure, tools, and processes to successfully implement this capability. While we had earlier made limited use of our capability, it was fully activated last week in response to the COVID-19 pandemic. We carried out this activation without any significant impact to or reduction in support to our customers. We have been working to respond to increased call volumes on our technical service desk due to customer issues with their implementation of work-from-home initiatives.

GuideIT would like to provide a submission in support of KLAS members to help them develop and implement a comprehensive workfrom-home strategy, including immediate support for work-from-home initiatives that they may currently be having difficulty executing.

Professional Services Overall Score Data collected since May 2019