Phrase Health

Optimizing the EHR Experience

Phrase Health revolutionizes electronic health record (EHR) optimization and governance by empowering healthcare organizations to unlock the full potential of their clinical content and clinical decision support (CDS) systems. As healthcare complexity intensifies, Phrase Health serves as a critical catalyst for clinical-informatics teams, transforming overwhelming data-management challenges into strategic advantages.

The platform addresses the core frustration facing today's lean clinical-informatics professionals: being stretched thin across thousands of clinical workflows while managing ever-expanding EHR content collections. Phrase Health supercharges these operational teams by automating tedious management tasks, centralizing CDS knowledge, and breaking down operational silos between clinical teams, IT departments, and operational stakeholders.

For clinical-informatics teams, Phrase Health eliminates bottlenecks that prevent focus on high-impact patient-quality and safety initiatives. The platform's intuitive tools accelerate insights-to-action cycles while demonstrating a clear return on investment and transforming overextended teams into high-performance engines that drive meaningful clinical transformation.

Quality and safety leaders benefit from Phrase Health's ability to convert opaque EHR black boxes into transparent quality-improvement engines. Rather than forcing reactive responses to adverse events, the platform enables proactive risk detection and provides measurable quality-improvement tracking capabilities that support strategic transformation initiatives.

Compliance and regulatory officers gain significant advantages through Phrase Health's automated compliance-documentation systems. The platform transforms traditional, reactive compliance scrambles into proactive, regulatory readiness, offering disaster-resilient governance tools and guideline-alignment capabilities that streamline CMS, The Joint Commission, and regulatory audit-preparation processes.

By delivering waste reduction through clinical standardization, minimizing patient safety risks, and optimizing clinician efficiency gains, Phrase Health represents a comprehensive solution for healthcare organizations seeking to maximize their EHR investments. Our platform transforms CDS from a burden into a competitive advantage, enabling healthcare teams to focus on what matters most: delivering exceptional patient care while maintaining operational excellence.

Why We Participate in the Arch Collaborative

The mission of the Arch Collaborative aligns with the mission of Phrase Health to make the right thing the easy thing to do for clinicians. Ultimately, improving decision-making reduces clinical variation while also simplifying clinical workflows. By transforming EHR data into actionable insights, we reduce provider burden and improve healthcare outcomes.

Phrase Health's proven performance at 70+ hospitals directly complements the Arch Collaborative's network of hundreds of healthcare organizations. While the Collaborative provides standardized benchmarking across diverse health systems, Phrase Health delivers the specialized optimization insights and tools needed to act on those insights. For example, the Phrase Cranky Index uses sentiment analysis to understand clinician frustration with malfunctioning EHR-based workflows. This benchmark measure helps operational teams pinpoint pain points within the vast EHR system.

The Arch Collaborative reveals that the targeted user groups are unhappy with their EHR, while Phrase Health provides the insight into interventions that are contributing to this friction.

Phrase Health's purpose-built clinical-variation expertise becomes more powerful when complemented with the Arch Collaborative's learning network and our joint customers. Clinical-informatics teams can leverage both the Arch Collaborative's proven governance and personalization strategies alongside Phrase Health's specialized CDS-optimization platform. The result is targeted clinical-variation reduction that also supports clinicians.

Arch Collaborative Member Since:

June 2025

Scope of Work

• Knowledge Sync—This offering provides operational workflows for managing content owners, creating taxonomies (tags and groupings), scheduling evidence reviews, and more—ensuring content stays current and compliant. This streamlines CDS governance, so your team spends less time digging and more time iterating.
• Content Compass—Interactive dashboards surface easily interpretable signals for alerts, order sets and panels, individual orderables, and documentation templates so operational leaders can quickly pinpoint which tools are underperforming and prioritize improvements.
• Order Insights—Statistical outlier detection identifies unwarranted variation in ordering practices, helping reduce unnecessary tests and costs. Our solution reveals which CDS tools (order sets, etc.) drive ordering behaviors, allowing you to standardize best practices across your organization.