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KLAS Articles - 2016

Population Health and Patient Engagement: Measuring Success

Population Health and Patient Engagement: Measuring Success

26 Dec 16 by Bob Cash

Many IT products out there claim to provide population health tools, yet without defining what constitutes either partial or full PHM Tool anything could qualify. Perhaps no area is more in need of definition as is patient engagement.

Keystone Summit Providers: How Can Pop Health Vendors Improve?

Keystone Summit Providers: How Can Pop Health Vendors Improve?

19 Dec 16 by Mark Allphin

It was fascinating to see the vendors working alongside the providers in trying to solve the population health puzzle. During the recent KLAS Keystone Summit, we had an opportunity to listen to/discuss ideas with a panel of thought leaders within the provider community.

Population Health: Casting a Broad Net

Population Health: Casting a Broad Net

12 Dec 16 by Bradley Hunter

When I reflect on my experience at the Keystone Summit this year, I’m awestruck. I’m in awe that we got such a great group of HIT influencers together. I’m in awe that we put together a framework for a complex topic like population health. And I’m in awe that we did it all in such a short time.

How Close is Population Health to Being Full-Grown?

How Close is Population Health to Being Full-Grown?

5 Dec 16 by Taylor Davis

“How close are we?” A simple question of possible significant consequence. For a football team, “How close are we to the end-zone?” changes the plays you make. For a marathon runner, “How close am I to the finish line?” changes how hard you push.

Good Sportsmanship and Ethics in Population Health

Good Sportsmanship and Ethics in Population Health

29 Nov 16 by Warren Whitford

One of the most refreshing parts of coaching is the willingness of coaches to share with one another in an effort to improve the game. This same willingness to share combined with a passion to learn was on full display at the 2016 KLAS Keystone conference.

What is the Definition of Population Health?

What is the Definition of Population Health?

22 Nov 16 by Adam Gale

Back in October of 2015, we approached our advisory board and asked if there was a topic worth convening a group of leading vendor CEOs and provider executives to discuss.

How do Enterprise Decisions Affect Cardiology?

How do Enterprise Decisions Affect Cardiology?

17 Nov 16 by Jared Jeffery

Healthcare IT is integrating. As providers look to consolidate their IT landscapes, many cardiology departments still have to use multiple solutions patchworked together in order to meet all of their needs.

What are the Emerging Needs of Healthcare Consulting?

What are the Emerging Needs of Healthcare Consulting?

14 Nov 16 by Lois Krotz

In this final blog of my consulting trilogy, I would like to share some insights on our research into where healthcare organizations anticipate needing consulting help in the future.

The Explosive Growth of Secure Communication

The Explosive Growth of Secure Communication

10 Nov 16 by Jared Jeffery

Out on the hospital floor, things can get chaotic. The logistical demands of tracking patients, nurses, doctors, administrative staff, and materials can get exhausting. Amidst the coordinated chaos, frustrations over outdated communication methods and worries about HIPAA compliance shouldn’t slow providers down.

Consulting Potholes: Watch Out For These 5 Issues

Consulting Potholes: Watch Out For These 5 Issues

7 Nov 16 by Lois Krotz

In my last post, I shared the top 5 critical attributes of a consulting firm that drive successful client engagements. Now let's discuss the 5 most common struggles.

Will Blockchain Really Solve the Interoperability Problem?

Will Blockchain Really Solve the Interoperability Problem?

3 Nov 16 by Jared Jeffery

Security concerns continue as one of the biggest roadblocks between healthcare vendor solutions and true interoperability. If achieving interoperability meant nothing more than making patient data accessible everywhere without regard to privacy or security, the industry would have already achieved success...

Top 5 Attributes of Effective Advisory Firms

Top 5 Attributes of Effective Advisory Firms

31 Oct 16 by Lois Krotz

I’ve spoken with many healthcare organizations as of late. As healthcare becomes increasingly complex, many organizations feel the need to look for advisory expertise to help them navigate new issues. Some even express a desire to enlist outside support that can help speed up their own initiatives.

When Will Value Based Care Actually Happen?

When Will Value Based Care Actually Happen?

27 Oct 16 by Jared Jeffery

Value-based care (VBC) may seem to be the logical goal of healthcare providers; why wouldn’t you focus your attention on the quality of provider performance?

Community Hospitals: KLAS Is Excited to Look Forward

Community Hospitals: KLAS Is Excited to Look Forward

24 Oct 16 by Gregory Fenton

KLAS defines the community hospital market segment as hospitals with 200 beds or less. As detailed in our most recent community HIS report, providers in the community hospital space prefer the convenience and flexibility of cloud-based solutions.

Which Imaging Solution is Best for Breast Cancer?

Which Imaging Solution is Best for Breast Cancer?

20 Oct 16 by Jared Jeffery

Breast cancer is arguably the best-branded medical condition in the United States. One in eight women receive a breast cancer diagnosis during their lifetime, making it the most common cancer worldwide. It stands to reason that patients have become particularly educated regarding this disease.

Care Management, Your Credit Score, and the Future

Care Management, Your Credit Score, and the Future

17 Oct 16 by Joe VanDeGraaff

Your health status may be assumed or predicted, at least in part, based on your credit score. So believe researchers at Duke University based on a study published in 2014.

Healthcare IT Security Solutions: Are You Prepared?

Healthcare IT Security Solutions: Are You Prepared?

12 Oct 16 by Jared Jeffery

As healthcare solutions become ever more IT focused and the IoT (Internet of Things) grows ever larger, cyber attacks on care facilities become increasingly prevalent. Many feel that healthcare lags behind other industries.

What Do You Need to Achieve Interoperability?

What Do You Need to Achieve Interoperability?

11 Oct 16 by Jared Jeffery

In today's healthcare IT landscape, it's hard to find a buzzword bigger than interoperability.

Why Vendors Must Build a Winning Population Health Team

Why Vendors Must Build a Winning Population Health Team

6 Oct 16 by Bradley Hunter

In order to excel at population health, you have to put all the important pieces together, just as a great coach knows that to win, you have to have a stellar team that plays well together.

Ambulatory Surgical Centers: Insights Coming Soon

Ambulatory Surgical Centers: Insights Coming Soon

3 Oct 16 by Gregory Fenton

As the demand for healthcare providers to improve patient outcomes, increase efficiency in physician practices, and achieve higher levels of quality grows, so does the demand for ambulatory surgical centers (ASCs).

World Heart Day: A Look At Cardiovascular IT

World Heart Day: A Look At Cardiovascular IT

29 Sep 16 by Jared Jeffery

Today on World Heart Day, KLAS is happy to announce that we're already hard at work on another cardiovascular report.

Deconstructing PACS: Is it the best solution?

Deconstructing PACS: Is it the best solution?

26 Sep 16 by Monique Rasband

In my recent conversations with healthcare providers, the terms deconstructed PACS and reconstructed PACS have come up, sometimes in the same conversation.

What's the Best Portable X-Ray for Your Needs?

What's the Best Portable X-Ray for Your Needs?

22 Sep 16 by Jared Jeffery

Now with features like Wi-Fi connectivity and integration with the PACS, portable x-ray technology has come quite a long way since 1914.

athenahealth and eClinicalWorks: New EMR Market Entrants

athenahealth and eClinicalWorks: New EMR Market Entrants

19 Sep 16 by Erik Bermudez

I have the responsibility and privilege at KLAS to answer many providers' inbound questions around the acute care EMR market.

Population Health: Back to the Fundamentals

Population Health: Back to the Fundamentals

12 Sep 16 by Bradley Hunter

In our population health journey, we need to follow the example of all great sports movies. The team that is challenged consistently has a coach that points the team one way--back to basics.

Modern-Day Warrior: Pink Sword, Please!

Modern-Day Warrior: Pink Sword, Please!

16 Aug 16 by Monique Rasband

One of the perks of working with healthcare's superstars is working with individuals who make a difference. I was fortunate enough to cross paths with such a superstar, JoAnn Pushkin.

The Skills Needed to Win the Population Health Game

The Skills Needed to Win the Population Health Game

9 Aug 16 by Bradley Hunter

Like someone learning the skills to play basketball, the world of population health management (PHM) is ever changing and evolving.

Hospital EMR Buying Decisions: Heating Up or Cooling Down?

Hospital EMR Buying Decisions: Heating Up or Cooling Down?

9 Aug 16 by Erik Bermudez

Energy in Meaningful use has largely died down, and buzzwords like pop health, interoperability, and a slew of others are now dominating the healthcare IT world. What impact do these market trends and dynamics have on the replacement and purchase of hospital EMRs?

Interoperability: Will the Taste of the Steak Match the Sizzle?

Interoperability: Will the Taste of the Steak Match the Sizzle?

29 Jun 16 by Bob Cash

As KLAS continues measuring interoperability, much is being said suggesting that some industry efforts of great potential are currently more sizzle than steak.

Measuring the Success of Value-Based Care Services

Measuring the Success of Value-Based Care Services

21 Jun 16 by Warren Whitford

As value-based care (VBC) and different variations and combinations of payment models continue to evolve, providers are confronted with the need for new expertise and capabilities. Organizations need to measure and affect clinical care, and also manage various forms of risk-based contracts.

Healthcare Price Transparency and the Mystery Bill

Healthcare Price Transparency and the Mystery Bill

13 Jun 16 by Joe VanDeGraaff

It's usually the patient waiting for the doctor, but this time it was the other way around. When I arrived at the doctor's office 20 minutes late for my scheduled appointment and they still accepted me in, I was quite pleased. The fact that my doctor's visit for a skin condition only took 15 minutes made me even more excited.

Interoperability - Applying Pressure

Interoperability - Applying Pressure

31 May 16 by Bob Cash

More than forty years ago as I completed my Scouting First Aid merit badge, I learned that one of the keys in responding to bleeding is to apply pressure. Of course, applying pressure is not a one-size-fits-all approach.

How Well are Vendors Positioning Providers for the Future?

How Well are Vendors Positioning Providers for the Future?

24 May 16 by Warren Whitford

New care-delivery networks and value-based arrangements are emerging in communities nationwide. While the pace of change varies in different communities, healthcare organizations must be proactive or risk being left behind. The transformation in how providers deliver and are paid for services is, and will continue to be, challenging.

Health Insurer of the Future? Health Ensurer

Health Insurer of the Future? Health Ensurer

17 May 16 by Joe VanDeGraaff

Yes, we need coverage. I have five kids, so I can't get by without it and wouldn't even dare to try. But you have to admit, don't we all find ourselves thinking, when (if ever) does the real value of health insurance kick in?

Healthcare Security Maturity?

Healthcare Security Maturity?

11 May 16 by Trisha Alexander

It is common to hear that healthcare is lagging behind financial services and other industries when it comes to information security. Unfortunately, it is also common to hear of patient health information breaches, phishing attacks on hospitals, and compromised personal health information.

Interoperability: Getting the Water to the End of the Row

Interoperability: Getting the Water to the End of the Row

3 May 16 by Bob Cash

Our current situation with interoperability is one where the water rests, figuratively, at the head of the row with tremendous potential to water a fertile field. But, in a few instances, we have not really opened the irrigation gate at all; and more often, we have started the flow but have not

Value-Based Care Transformation: How some providers are measuring success

Value-Based Care Transformation: How some providers are measuring success

26 Apr 16 by Warren Whitford

It has been nearly nine years since the Institute for Healthcare Improvement launched initiatives designed to simultaneously improve the patient experience, improve the health of populations, and reduce the per-capita cost of healthcare. Now, unaligned incentives along with fragmentation and lack of coordinated care continue to be major issues within the U.S. healthcare system.

Accountable Care Is Now Accountable Scare

Accountable Care Is Now Accountable Scare

18 Apr 16 by Joe VanDeGraaff

Once considered unique and applicable to just a limited number of healthcare organizations, accountable care models and programs now dot the map and dominate local and national healthcare conversations.

Healthcare Cybersecurity: an Everyday Headline

Healthcare Cybersecurity: an Everyday Headline

11 Apr 16 by Trisha Alexander

Phishing, data breaches, ransomware, bitcoins - buzzwords that are becoming all too familiar in the headlines and are certainly included in the boardroom discussions of healthcare facilities around the globe.

Interoperability: Was It a Fair and Accurate Measurement?

Interoperability: Was It a Fair and Accurate Measurement?

28 Mar 16 by Kent Gale

The 2015 interoperability study is my all-time favorite KLAS study in my 19 years of doing studies. The interoperability research has done the most of any study I have done to dispel misperceptions and rumors and transparently report on how individual vendors are delivering. To get things right, we had to face the fact that gathering research without having it tagged as biased or flawed was a difficult challenge.

A Reality Check

A Reality Check

22 Mar 16 by Kent Gale

It is abundantly clear to me that the public perception of what is happening with interoperability is not in line with reality. I have seen many EMR vendors up close and personal, and there is a dramatic variance between vendors. I have had the privilege of debating, discussing, and sharing insights and thoughts with most of these industry senior executives...

Data blocking: pernicious evil or random personal preference?

Data blocking: pernicious evil or random personal preference?

14 Mar 16 by Kent Gale

Sending our two young sons to bed without dinner because they were fighting, even after a serious warning - is that appropriate discipline that engenders accountability and creates responsible, kind adults? Or is it a ploy to save money, guarantee a quiet adult evening, enjoy all the food for ourselves, and/or abuse our children? It may be a stretch, but...

Interoperability: How Perception Maps to Reality

Interoperability: How Perception Maps to Reality

10 Mar 16 by Kent Gale

Our CHIME panel of CIOs included a great question in the October 2015 Interoperability study that provided valuable findings worth reviewing today to eliminate misinformation and help you understand where perception matches reality.

Peer Pressure and Interoperability; Does Anonymity Help?

Peer Pressure and Interoperability; Does Anonymity Help?

8 Mar 16 by Kent Gale

The peer pressure around public statements and public actions can do much good or much harm. This second blog in a series of three explores what happens when passionate industry participants can express themselves free from public scrutiny.

The Results of Provider Votes on Vendor Connectivity

The Results of Provider Votes on Vendor Connectivity

22 Feb 16 by Kent Gale

The 2015 Interoperability study gave providers a chance to vote on the easiest and most difficult vendors to connect with in sharing outside patient data.

Interoperability and Your Travel Agent: Is There a Connection?

Interoperability and Your Travel Agent: Is There a Connection?

16 Feb 16 by Kent Gale

Our October 2015 interoperability findings confirmed that 91% of providers participating in information exchange were exchanging patient records with outside organizations. About three-quarters of those were pushing records (TOC documents) to others, typically in the form of CCDs. One third reported they were actually requesting and pulling records that were potentially consumed by their resident EMR. Now, what does "consumed" really mean?

Why are so few sharing inside the family? Same-vendor connections should be easier!

Why are so few sharing inside the family? Same-vendor connections should be easier!

8 Feb 16 by Kent Gale

Transparency around vendor performance is the passion at KLAS. It all started in 1996 when Scott Holbrook, Leonard Black, and I debated how best to measure vendor performance and transparently report it to the provider community. Had I known how difficult starting KLAS would be, I likely would have opted out. But considering the opportunities we have had to help providers and the wonderful relationships we have established, I am so glad I opted in!

Speed to sharing patient records: Is there a silver bullet? Where does CommonWell fit?

Speed to sharing patient records: Is there a silver bullet? Where does CommonWell fit?

1 Feb 16 by Kent Gale

When rating CommonWell's future value, the over 240 provider organizations and 13 industry-leading EMR vendors had much different perspectives from each other.

Connectivity: Where does the rubber meet the road? A closer look at eHealth Exchange (The Sequoia Project)

Connectivity: Where does the rubber meet the road? A closer look at eHealth Exchange (The Sequoia Project)

25 Jan 16 by Kent Gale

Real measurement of patient record sharing brings clarity to what is actually happening. Public statements by collaboration leaders and vendor sponsors, however well intended, can create distrust if shown to be inaccurate. Excited announcements referring to hundreds of customers leaves a sense of great success when those customers have yet to go live with the solution and enjoy the benefit.

Interoperability - It starts with the EMR vendors . . . Who's in the game?

Interoperability - It starts with the EMR vendors . . . Who's in the game?

18 Jan 16 by Kent Gale

Hundreds of EMR/EHR vendors are government certified, and as the origin of the patient record, they are expected to be interoperable. KLAS invited 12 prolific EMR/EHR vendors to attend the Keystone Summit to test, evaluate, and modify an interoperability questionnaire originally built by a group of provider experts KLAS called the fantastic four.

What It Means to Be a Successful Population Health Management Vendor in 2016

What It Means to Be a Successful Population Health Management Vendor in 2016

13 Jan 16 by Colin Buckley

In an emerging market, being a good vendor doesn't mean being perfect right out of the gate or right out of the box. In many ways, that's impossible now; not only are solutions in the process of maturing, but providers themselves are still figuring out what PHM means for them - and discovering that it's a moving target.

Interoperability: Counting Transactions is Not the Answer

Interoperability: Counting Transactions is Not the Answer

11 Jan 16 by Kent Gale

When vendor CEOs challenged KLAS to find a way to deeply measure interoperability, it seemed an impossible task. Even though KLAS has bright people, a deeper industry measurement needed serious expert guidance and oversight.

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