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KLAS Articles - 2021

Presenting the HDM KLASroom

Presenting the HDM KLASroom

29 Dec 21 by Jared Peterson

Recently, Health Data Management (HDM) and KLAS kicked off a new virtual eLearning series, called Traversing the Patient Experience Ecosystem.

Digital Pathology Gaining Traction in Europe

Digital Pathology Gaining Traction in Europe

27 Dec 21 by Eder Lagemann and Jonathan Christensen

Digital pathology solutions have been used for research purposes, these solutions are becoming more widely adopted for primary diagnosis in European countries.

eTech Insight–Build-A-Bear EHRs?

eTech Insight–Build-A-Bear EHRs?

22 Dec 21 by Mike Davis

We are entering an era where "lite EHRs" built on cloud environments will emerge to challenge the current EHR oligopoly.

Patient Experience Will Require More Than Just CAHPS

Patient Experience Will Require More Than Just CAHPS

20 Dec 21 by Adam Cherrington, Dan Czech and Ciera Black Walker

Our Patient Experience Improvement report is a first look at customer satisfaction with the solutions used by providers and payers to improve patient experience.

Evaluating Enterprise EMR Vendors in the Patient Access Market

Evaluating Enterprise EMR Vendors in the Patient Access Market

14 Dec 21 by Dustin Cragun and Alex McIntosh

Our Patient Access 2021 report shares organizations’ perceptions of how well positioned their enterprise EMR vendors are to deliver patient access functionality.

eTech Insight - Advances in Voice Services Will Apply to Healthcare

eTech Insight - Advances in Voice Services Will Apply to Healthcare

8 Dec 21 by Mike Davis

Healthcare organizations will need to adopt these same conversational voice capabilities from retail and finance sectors to remain competitive in their markets.

eTech Insight – EmsanaRx to Challenge Powerful PBMs

eTech Insight – EmsanaRx to Challenge Powerful PBMs

30 Nov 21 by Mike Davis

National employer group the Purchaser Business Group on Health (PBGH) is starting Emsana Health to develop healthcare products for large employers.

A Glimpse at Vendor Performance in AI During COVID-19

A Glimpse at Vendor Performance in AI During COVID-19

23 Nov 21 by Jennifer Hickenlooper and Ryan Pretnik

We are gearing up to publish a report on vendor performance in AI early next year. However, we would like to share a few updates ahead of the report.

eTech Insight – Augmented Intelligence = AI for Healthcare

eTech Insight – Augmented Intelligence = AI for Healthcare

16 Nov 21 by Mike Davis

Dr. Robert Bart, M.D., CMIO of UPMC stated that AI should be referred to as augmented intelligence versus artificial intelligence in healthcare.

Options Expanding for Risk Adjustment

Options Expanding for Risk Adjustment

11 Nov 21 by Ryan Pretnik and Jennifer Hickenlooper

A growing field of vendors offers risk adjustment technology and services. In our latest report, we set out to discover which vendors offer the widest breadth of capabilities.

A Healthcare Provider’s Insights on Surviving the Pandemic

A Healthcare Provider’s Insights on Surviving the Pandemic

10 Nov 21 by McKenna Limb

Dr. Robert Bart, CMIO of UPMC, recently spoke at DHIS. I was intrigued by Dr. Bart’s insights on strategies his organization is using to navigate the complexities of the COVID-19 pandemic.

MEDITECH Joins the Competition for Implementation Services

MEDITECH Joins the Competition for Implementation Services

1 Nov 21 by Kaleb Harris and Doug VanWagenen

In the report, we look at the overall performance of MEDITECH and other firms certified by MEDITECH and examine how well they drive implementations.

eTech Insight - Kill the Password

eTech Insight - Kill the Password

29 Oct 21 by Mike Davis

4 out of 5 global data breaches are caused by weak or stolen passwords. A key strategy to improve enterprise security is multifactor authentication.

Data & Analytics Platforms: Shifting from Siloed Capabilities

Data & Analytics Platforms: Shifting from Siloed Capabilities

27 Oct 21 by Ryan Pretnik, Bradley Hunter and Lois Krotz

For our recent Data & Analytics Platforms report, we interviewed the deepest adopters of these platforms to validate the capabilities actually being used.

Creating a Pleasant Patient Experience

Creating a Pleasant Patient Experience

26 Oct 21 by Melanie Consolo

At our most recent Digital Health Investment Symposium, Dr. Yaa Kumah-Crystal, Clinical Director of Health IT at Vanderbilt University Medical Center spoke.

Censinet and KLAS: Making it Easy to Assess Cybersecurity Preparedness

Censinet and KLAS: Making it Easy to Assess Cybersecurity Preparedness

13 Oct 21 by Dan Czech and Kaleb Harris

Our aim in partnering with Censinet is to help organizations quickly gain a deeper understanding of their cybersecurity risk challenges and then mitigate risk.

eTech Insight - Voice and AI Advances Improve Elder Care

eTech Insight - Voice and AI Advances Improve Elder Care

8 Oct 21 by Mike Davis

New digital voice and AI solutions are emerging that may help to reduce the need for human resources to support the elderly while also providing 24-hour monitoring.

A CMIO’s Key Takeaways from DHIS 2021

A CMIO’s Key Takeaways from DHIS 2021

6 Oct 21 by John Lee, MD

I recently attended the excellent Digital Health Investment Symposium (DHIS) hosted by KLAS in the beautiful Stein Eriksen Lodge in Park City, Utah.

Defeating Clinician Burnout

Defeating Clinician Burnout

29 Sep 21 by Melanie Consolo

In an effort to help health systems combat clinician burnout and enhance wellness, KLAS held a panel during the Arch Collaborative Summit with 3 experts in the field.

Building Networks to Address Social Determinants of Health

Building Networks to Address Social Determinants of Health

27 Sep 21 by Sharlin Bird and Matt Sabbatino

We talked with Matt Sabbatino, Managing Director in L.E.K. Consulting’s Healthcare Services Practice, about what has happened with SDOH services during the pandemic.

eTech Insight – Is the EHR Dead?

eTech Insight – Is the EHR Dead?

24 Sep 21 by Mike Davis

EHR vendors with products that begin to function as federated HIE-as-a-service platforms have a high probability of surviving and improving their market positions.

Healthcare Consumerism: Where We Are and Where We Need to Grow

Healthcare Consumerism: Where We Are and Where We Need to Grow

21 Sep 21 by Sharlin Bird and Clare Truckenbrod

In healthcare, consumerism has sometimes seemed like more of a burden than an innovation. But consumerism is starting to make an impact in new ways.

An Expansive Look at the Middle East EMR Market

An Expansive Look at the Middle East EMR Market

14 Sep 21 by Everton Santos and Jonathan Christensen

With this report, we examined the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa regions.

A Deeper Look at the Patient Financial Experience

A Deeper Look at the Patient Financial Experience

13 Sep 21 by Sharlin Bird and Todd Clark

There is no denying that the patient financial experience can make or break a health system, even if your patients’ clinical experiences are nothing but positive.

eTech Insight - MIT Digital Transformation Insights

eTech Insight - MIT Digital Transformation Insights

10 Sep 21 by Mike Davis

Provider organizations struggle to find digital solutions that are easy to learn. MIT Sloan Management insights suggest the five following processes.

eTech Insight – Smartphones and AI Transforming Dermatology

eTech Insight – Smartphones and AI Transforming Dermatology

31 Aug 21 by Mike Davis

The ability to easily and definitively identify skin lesions from a smartphone picture would save both the dermatologist and the patient time and money.

How Epic Is Working with the Arch Collaborative - Arch Summit 2021

How Epic Is Working with the Arch Collaborative - Arch Summit 2021

27 Aug 21 by Melanie Consolo

Epic’s work with KLAS has helped them learn the prime importance of personalization, shared governance, and training.

Investing in the Virtual Care and Remote Patient Monitoring Market

Investing in the Virtual Care and Remote Patient Monitoring Market

25 Aug 21 by Dale C. Van Demark, McDermott Will & Emery

Virtual care and remote patient monitoring technologies represent an opportunity for innovators and investors alike that could make healthcare more patient-centric.

Nurse Onboarding: Starting with Success in Mind

Nurse Onboarding: Starting with Success in Mind

20 Aug 21 by Dylan Kettering

I was intrigued by an Arch Collaborative Summit breakout session where Franciscan Health shared how they created a training program for their nursing staff.

eTech Insight - Big Technology Vendors Create New Healthcare Data Solutions

eTech Insight - Big Technology Vendors Create New Healthcare Data Solutions

11 Aug 21 by Mike Davis

FHIR standards are being used by several large technology companies such as Google, Amazon, and Microsoft to establish cloud-based data environments.

KLAS and the Healthcare Payer Market

KLAS and the Healthcare Payer Market

3 Aug 21 by Joe VanDeGraaff

Including payers and payer vendors in our research at KLAS has helped paint a broader picture of healthcare IT and measure healthcare more holistically.

Vendor Support in the Arch Collaborative

Vendor Support in the Arch Collaborative

2 Aug 21 by Jenna Anderson

The greatest opportunity of the Arch Collaborative is to improve the EHR experience. To effectively do this, there must be collaboration between all parties.

eTech Insight - How AI and Robot Caregivers May Change Homecare

eTech Insight - How AI and Robot Caregivers May Change Homecare

30 Jul 21 by Mike Davis

The emergence of new AI-enabled robot caregivers will likely provide an approach that will be evaluated by providers.

Physician Burnout and Virtual Scribes - Arch Collaborative Summit

Physician Burnout and Virtual Scribes - Arch Collaborative Summit

28 Jul 21 by Dylan Kettering

During the recent Arch Collaborative Summit, UW Health and AQuity Solutions presented on their partnership that addressed the administrative burden on physicians.

What You’re Doing Is Working – Arch Collaborative Summit 2021

What You’re Doing Is Working – Arch Collaborative Summit 2021

23 Jul 21 by Sharlin Bird

KLAS Research CEO Adam Gale welcomed Arch Collaborative members to the 2021 Learning Summit and shared a few key takeaways.

eTech Insight – Portable Smart Speaker Advances Oncology

eTech Insight – Portable Smart Speaker Advances Oncology

9 Jul 21 by Mike Davis

Moderations to tech used for retail services like smart speakers will enable healthcare to take advantage of these applications for patient engagement services.

eTech Insight – Solutions for Data Cleaning

eTech Insight – Solutions for Data Cleaning

29 Jun 21 by Mike Davis

Reducing data-cleaning processing efforts will allow health organizations to focus data governance efforts on capturing clean data or driving improvements for standardizing data formats.

Amplifying the Voice of the Patient: A New Podcast from KLAS

Amplifying the Voice of the Patient: A New Podcast from KLAS

23 Jun 21 by Adam Cherrington and Dan Czech

At KLAS, we hear things from the patient perspective in HIT, and we want to amplify patients’ perspectives and make them a part of our research. Our new podcast aims to do just that.

How COVID-19 Has Helped Us Move Toward Value-based Care

How COVID-19 Has Helped Us Move Toward Value-based Care

16 Jun 21 by Bradley Hunter

If there is a silver lining to the pandemic, it is that the pandemic has uncovered important new evidence about the movement toward value-based care.

eTech Insight - Transformer Neural Networks for Advancing NLP

eTech Insight - Transformer Neural Networks for Advancing NLP

14 Jun 21 by Mike Davis

While transformer neural networks are currently expensive to build and maintain, the models can be repurposed to support many industry processes.

Top Trends in EMR Market Share

Top Trends in EMR Market Share

9 Jun 21 by Coray Tate and Paul Warburton

To our surprise, and despite COVID-19, we saw decisions in all levels of the US EMR market in 2020—including small hospitals and big IDNs.

eTech Insight – Advantages of Smartphones and Multimodal RPM Devices

eTech Insight – Advantages of Smartphones and Multimodal RPM Devices

2 Jun 21 by Mike Davis

Smartphone multimodal RPM device solutions will enable a broader range of patient population socioeconomic applications.

eTech Insight – Will No-Code AI Drive Healthcare Adoption?

eTech Insight – Will No-Code AI Drive Healthcare Adoption?

26 May 21 by Mike Davis

No-code AI solutions are likely to significantly reduce the barriers of entry for AI use and adoption in healthcare.

Information Blocking in 2021: New Rule in School

Information Blocking in 2021: New Rule in School

21 May 21 by Coray Tate and Paul Warburton

The 21st Century Cures Act with its new regulations on information blocking and interoperability went into effect in April. Its impact is already being felt.

Selecting the Right Healthcare IT Staffing Firm

Selecting the Right Healthcare IT Staffing Firm

19 May 21 by Kaleb Harris and Jennifer Despain

A lot of firms offer healthcare IT staffing in the market. If you are trying to select a staffing firm, you could easily get overwhelmed trying to narrow down your list.

eTech Insight - Will Social Audio Drive Better Patient Interactions Than Chatbots?

eTech Insight - Will Social Audio Drive Better Patient Interactions Than Chatbots?

12 May 21 by Mike Davis

Healthcare providers will likely use social audio to engage their patients and support specific healthcare services programs for targeted populations.

Simple Strategies for Improving Arch Survey Response Rate

Simple Strategies for Improving Arch Survey Response Rate

7 May 21 by Tina Patterson

So you’re going to survey your clinicians about their EHR experience with the Arch Collaborative. How do you make sure you get the response rate you need?

The Art of Listening to Your Customers

The Art of Listening to Your Customers

5 May 21 by Taylor Davis

Learning how to listen to your customers is crucial. Firms with higher executive involvement scores tend to sell better and hold on to customers at a higher rate.

Disruption in the Clinical Documentation Improvement Market

Disruption in the Clinical Documentation Improvement Market

28 Apr 21 by Mac Boyter

Time will tell how the resurgence of other vendors in the market will affect the old guard. The Clinical Documentation Improvement 2021 report dives into all the recent developments.

eTech Insight–Smart Speakers Becoming Healthcare Monitors

eTech Insight–Smart Speakers Becoming Healthcare Monitors

21 Apr 21 by Mike Davis

Using smart speakers in healthcare represents potential disruptive technology—especially when it comes to providing remote patient monitoring services.

The Complexity of the Ever-Evolving Home Health Software Market

The Complexity of the Ever-Evolving Home Health Software Market

16 Apr 21 by Paul Hess and Jonathan Christensen

With growth and acquisitions comes the need for robust home health EHR software. Each state has different regulatory requirements and CMS regulations have evolved.

How 2020 Changed Healthcare for 2021

How 2020 Changed Healthcare for 2021

9 Apr 21 by Adam Gale

Health systems adapted to 2020 with necessary innovations. But, when it comes to healthcare in 2021 and improving processes, these thoughts come to mind.

eTech Insight – Synthetic Data Advances Clinical Research

eTech Insight – Synthetic Data Advances Clinical Research

2 Apr 21 by Mike Davis

Synthetic data provides a new approach for ensuring patient data has been converted into a format that cannot be associated with any patient.

The Current State of Healthcare Interoperability

The Current State of Healthcare Interoperability

26 Mar 21 by Coray Tate and Emily Paxman

A lot has changed in healthcare interoperability in the last few years, as KLAS takes another look, we feel like we’re on the cusp of a huge leap forward!

Finding a One-Stop Shop in Patient Engagement Platforms

Finding a One-Stop Shop in Patient Engagement Platforms

19 Mar 21 by Adam Cherrington and Dan Czech

The focus of the Patient Engagement Platforms 2020 report is which vendors are capable of providing a one-stop shop solution for patient engagement.

A Rose from the Pandemic: The Future of Telehealth

A Rose from the Pandemic: The Future of Telehealth

17 Mar 21 by Adam Cherrington and Dan Czech

Telehealth was definitely a silver lining in the storm that was COVID-19. But how does telehealth look now, and how is the future of telehealth starting to take shape?

Virtual 2021 Arch Collaborative Summit: Shared Ownership

Virtual 2021 Arch Collaborative Summit: Shared Ownership

12 Mar 21 by Melanie Consolo

Sarah Visker details how Connecticut Children’s Medical Center became a top-ranked organization in nursing-documentation satisfaction.

eTech Insight – Healthcare Chatbots Will Enable Better Care

eTech Insight – Healthcare Chatbots Will Enable Better Care

10 Mar 21 by Mike Davis

Competition will result in payers and providers launching AI healthcare chatbots that can quickly provide evidence-based care guidance.

A New Framework for Interoperability Performance

A New Framework for Interoperability Performance

5 Mar 21 by Rebecca Hammond

The goal behind creating the interoperability framework is to offer a holistic look at the needs of providers and how well vendors are supporting their goals.

Cardiology Structured Reporting 2020: The Heart of the Matter

Cardiology Structured Reporting 2020: The Heart of the Matter

26 Feb 21 by Monique Rasband and Emily Paxman

We get into the breadth and depth of the adoption of cardiology structured reporting for several vendors to tell both providers and vendors that this is still top of mind.

eTech Insight – The Potential of Kubernetes in Healthcare Services

eTech Insight – The Potential of Kubernetes in Healthcare Services

22 Feb 21 by Mike Davis

The healthcare market has grown from siloed big databases to a data lake environment that both stores and analyzes structured and unstructured data from several internal and external sources.

How to Strengthen Your Security Program

How to Strengthen Your Security Program

19 Feb 21 by Kaleb Harris

KLAS reached out to healthcare-focused cybersecurity firms and asked: “What can health systems do today to avoid pitfalls and gaps in their security programs?”

eTech Insight – Using Video-Based Vital Signs Monitoring in RPM

eTech Insight – Using Video-Based Vital Signs Monitoring in RPM

12 Feb 21 by Mike Davis

Image- and video-based vital signs monitoring is just beginning to be recognized and will continue to advance.

The Future of Robotic Process Automation in Healthcare

The Future of Robotic Process Automation in Healthcare

4 Feb 21 by Dustin Cragun

KLAS has started to hear more and more questions from curious providers about using robotic process automation in healthcare. Which vendors do it best?

What’s Changed with Best in KLAS?

What’s Changed with Best in KLAS?

3 Feb 21 by Mark Allphin

As some of you may have noticed, this year’s Best in KLAS report features a prominent change that we hope will positively impact how the awards are perceived and shared.

Improving the Patient Financial Experience

Improving the Patient Financial Experience

29 Jan 21 by Alex McIntosh and Mac Boyter

Our recent report on patient financial engagement and patient financing services gives a current snapshot of how vendors are performing.

eTech Insight – Connected Home Over IP May Drive Improved Home Health Care

eTech Insight – Connected Home Over IP May Drive Improved Home Health Care

13 Jan 21 by Mike Davis

Apple, Google, Amazon, and Zigbee are joining together to launch a new standard for developing digital appliances that interact with their smart home solutions. This new standard is called Connected Home Over IP (CHIP).

eTech Insight – Real-Time Pharmacy Benefits Solutions Improve Patient Care

eTech Insight – Real-Time Pharmacy Benefits Solutions Improve Patient Care

8 Jan 21 by Mike Davis

Emerging Real-Time Prescription Benefit solutions will likely drive down costs and improve patient medication compliance. But can these emerging vendors compete with Surescripts?

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