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KLAS Articles - 2019

Choosing the Right Fit for Your ERP Implementation

Choosing the Right Fit for Your ERP Implementation

30 Dec 19 by Jennifer Despain

Providers are looking at other pieces of software that can help them be more efficient. ERP software, especially now that it is going to the cloud, is a good example because it can really help boost operational efficiency if an ERP system is implemented in the right way.

Driving Success in Healthcare AI – Best Practices

Driving Success in Healthcare AI – Best Practices

27 Dec 19 by Lois Krotz

To drive successful adoption and deployment of AI technologies, and ultimately desired outcomes, it is critical to have a partnership in which customers and vendors are working collaboratively. Healthcare organizations and vendors alike must share their responsibilities to divide and conquer the work.

Revenue Cycle Unicorns

Revenue Cycle Unicorns

23 Dec 19 by Lauren Barton

The Revenue Cycle Unicorns 2019 report allows us to publish data on revenue cycle vendors and solutions we are watching that don't have a clear-cut home in the KLAS market segments.

Top Trending Healthcare Reports of 2019

Top Trending Healthcare Reports of 2019

20 Dec 19 by Jared Jeffery

2019 was an exciting year for development with regard to health tech, and I’d like to spend a moment highlighting some of the top-visited reports that KLAS published this year in no particular order.

Looking to 2020 with Adam Gale

Looking to 2020 with Adam Gale

18 Dec 19 by Adam Gale

KLAS CEO Adam Gale talks through some of the biggest key happenings at KLAS in 2019, and breaks down where KLAS is headed in 2020.

Common Misconceptions in Healthcare AI

Common Misconceptions in Healthcare AI

16 Dec 19 by Lois Krotz

Of the 57 organizations KLAS interviewed about using AI in their organizations, even those who saw success with AI technology experienced some roadblocks. In those organizations’ experiences, we find some common points that are helpful for those organizations on the cusp of purchasing or implementing an AI tool.

Innovation Center Consortium – Accelerating Development

Innovation Center Consortium – Accelerating Development

13 Dec 19 by Emily Paxman

The Innovation Center Consortium workshop was our first real step toward bringing innovation centers together. For the workshop specifically, the goal was twofold. First, we wanted to start telling people about the mission to get their insights and input on how KLAS can help. Second, we wanted to discover some best practices for effectively driving innovation in this type of provider setting.

The Global Future of the Arch Collaborative

The Global Future of the Arch Collaborative

11 Dec 19 by Rachel Dunscombe

It’s exciting that KLAS is working in this space where we really can change the face of global healthcare. I see the scope of the Collaborative only growing as we move forward, and I’d like to share some of what I see happening now and in the Collaborative’s future.

Leveraging AI in Healthcare—Top Use Cases and Outcomes

Leveraging AI in Healthcare—Top Use Cases and Outcomes

9 Dec 19 by Lois Krotz

So is AI just another shiny object? We tackle this question head-on in our Healthcare AI 2019 report, the first report to dig into the reality of AI tools being used by the healthcare customers.

eTech Insight – Transparent Pricing: Leveling the Playing Field

eTech Insight – Transparent Pricing: Leveling the Playing Field

6 Dec 19 by Mike Davis

The ability for patients to compare prices for procedures and their out-of-pocket expenses should encourage a higher level of market competition.

The Calming Waters of the Digital Health Investment Market

The Calming Waters of the Digital Health Investment Market

5 Dec 19 by Chris Chandler

As 2019 closes and 2020 opens, let’s take a moment to examine the past, present, and future of investing in digital health markets.

The Potential of Microsoft Power BI

The Potential of Microsoft Power BI

4 Dec 19 by Ryan Pretnik

Just two years ago, Microsoft Power BI was barely coming up in KLAS data. Providers were a little unsure of how and where the product could even work for them. Fast forward to late 2019, and we are starting to see some major shifts for this solution. KLAS is seeing more and more sites move forward with Power BI with more excitement in the industry than we have seen in a long time.

Understanding Remote Patient Monitoring

Understanding Remote Patient Monitoring

2 Dec 19 by Adam Cherrington

Remote patient monitoring has been a growing area of telehealth and is an area that we have been watching, but we didn't have a lot of data on it. With the Remote Patient Monitoring 2019 report, our goal was to validate some of the growth and understand some of the changes within the space. And in the space, we wanted to share performance data of the market for the first time.

Current Healthcare IT Trends in Asia

Current Healthcare IT Trends in Asia

27 Nov 19 by Everton Santos and Jonathan Christensen

We recently had the privilege of attending the HIMSS AsiaPac19 conference in Thailand. While there, we met with several health systems and traveled to South Korea as well. As we visit with providers around the world, we see that they are encountering problems similar to those we see in healthcare in the US, Europe, and even the Middle East.

Coming Together at the Payer/Provider Summit

Coming Together at the Payer/Provider Summit

25 Nov 19 by Sharlin Bird

The payer/provider relationship in healthcare is full of speed bumps and roadblocks, a fact unsurprising to even the patients. I was excited (and admittedly a little nervous) to see how both sides would work together on their challenges during the Payer/Provider Summit in Snowbird, Utah, in October.

Consumer Thinking in Healthcare

Consumer Thinking in Healthcare

22 Nov 19 by Rachel Dunscombe

In healthcare, we are obliged to ensure clinical safety when deploy apps and devices. The leisure industry is driven by consumers and by lifestyle; they base decisions not on clinical safety but on reviews, feedback from social media and consumer testing. Consumer tech and health tech move at very different paces.

Feigning Shock: Why Wouldn’t Tech Giants Use Patient Data?

Feigning Shock: Why Wouldn’t Tech Giants Use Patient Data?

20 Nov 19 by Jared Jeffery

While Google has made it clear that they’re compliant with the relevant privacy standards, the story hasn’t exactly received resounding applause online. In a generation already paranoid about navigating privacy online, a hostile response is unsurprising.

What Is Possible with HIEs?

What Is Possible with HIEs?

18 Nov 19 by Coray Tate

Our most recent Interoperability Platforms 2019 report takes a deeper look at the shifting landscape in HIE. We primarily wanted to see what is possible with HIEs and where vendors are in their transition from traditional HIEs to interoperability platforms.

eTech Insight – Home Assistant Solutions Will Drive New Levels of Patient Engagement

eTech Insight – Home Assistant Solutions Will Drive New Levels of Patient Engagement

15 Nov 19 by Mike Davis

Voice assistants offered by Amazon, Google, Apple, and Microsoft provide new opportunities to drive patient engagement services to higher levels of use and satisfaction.

What Works in Strategic M&A?

What Works in Strategic M&A?

13 Nov 19 by Chris Chandler

The purpose of the Strategic M&A 2019 report was to dig into approximately the last seven years’ worth of mergers and acquisitions—larger strategic transactions—and to evaluate and correlate the data to show the industry what has been happening before and after these transactions. What has and hasn’t worked, and why?

Targeting Provider Wellness and Efficiency with the Arch Collaborative

Targeting Provider Wellness and Efficiency with the Arch Collaborative

11 Nov 19 by Shannon Dean, UW Health

As is true for many organizations, UW Health is making a very concerted, strategic effort to focus on provider wellness. As part of that, we established a provider wellness committee with representation from each of our clinical departments. In that forum, I shared the Arch Collaborative findings with respect to the impact of training, optimization, and shared ownership.

eTech Insight - Innovation Centers May Help Reduce Emerging Tech Risk

eTech Insight - Innovation Centers May Help Reduce Emerging Tech Risk

8 Nov 19 by Mike Davis

How do providers create an investment strategy for emerging technologies that factors in potential for failure with the initial implementation efforts?

The Value of Credentialing

The Value of Credentialing

6 Nov 19 by Tanya Egbert

As KLAS discovered in last year’s credentialing report, there are a lot of vendors who provide credentialing solutions. But since that report, KLAS has published a new report that follows up on those vendors and reveals which solutions are addressing the issues surrounding this area.

eTech Insight – Patients Accessing Visit Notes; Two Different Approaches

eTech Insight – Patients Accessing Visit Notes; Two Different Approaches

1 Nov 19 by Mike Davis

As patients are driven to conduct more control over their healthcare, they are demanding to have more information about their care available to them. Access to the visit notes created during an encounter is one information source that is starting to emerge as a priority in order to support a patient’s self-management of care as well as allow families to assist with the care compliance of a loved one.

DHIS19: Five Steps to Better Align Providers, Investors, and Vendors

DHIS19: Five Steps to Better Align Providers, Investors, and Vendors

30 Oct 19 by Emily Paxman

Before DHIS 2019, we had attendees take a survey to look at the problems that investors, providers, and vendors were each trying to solve. Each group is understandably focused on different priorities, which is not a bad thing. The problem is that providers don’t necessarily have the funds to invest for themselves. They need investors to fund the solutions that can help them right now.

eTech Insight: Does a Silver Bullet for Patient Engagement Solutions Exist?

eTech Insight: Does a Silver Bullet for Patient Engagement Solutions Exist?

25 Oct 19 by Mike Davis

Providers are being deluged by vendors with patient engagement solutions. A quick search on patient engagement products returns over 62 million results.

Karen Ondo: A Legacy of Healthcare

Karen Ondo: A Legacy of Healthcare

23 Oct 19 by Kent Gale

Karen Ondo has played a major role at KLAS over the past 18 years. It is an honor to recognize her now for her dedicated service, and as KLAS' best golfer.

DHIS 2019 Keynote – Strategy Defines Structure

DHIS 2019 Keynote – Strategy Defines Structure

22 Oct 19 by Dylan Kettering

KLAS’ Digital Health Investment Symposium featured a very insightful keynote presentation from Eduardo Conrado, Executive Vice President and Chief Officer of Strategy and Innovation at Ascension. He very graciously shared the elements that help him drive success in Ascension’s HIT development.

The EHR Isn’t the Cause of Doctor Burnout; Alienation from the Patient Is

The EHR Isn’t the Cause of Doctor Burnout; Alienation from the Patient Is

18 Oct 19 by H.C. Eschenroeder Jr, MD

In the pre-EHR days, I remember sitting in a chart room with a tall stack of paper charts to sign. I do not miss that experience! With the physical paperwork burden diminished, why then is there so much talk of doctor burnout? And why is the EHR considered a contributor?

Success Principles: Keeping Customers for the Long Haul

Success Principles: Keeping Customers for the Long Haul

17 Oct 19 by Maisy Ward

We at KLAS wanted to figure out patterns that led to a vendor being able to retain customers. The research looked at different vendors’ internal processes to see what did and did not work, and then presented our findings in a breakout session at the Digital Health Investment Symposium.

A Framework for the Pursuit of Innovation

A Framework for the Pursuit of Innovation

15 Oct 19 by Sharlin Bird

What are the key components of a successful innovation project? Given the costs and potential of great innovation and inventions in healthcare, innovators must take care to cautiously validate their ideas before pursuing them. I recently spoke with Erik Lium, PhD and Executive Vice President of Mount Sinai Innovation Partners to gather his thoughts on this topic.

Moving the EHR Forward Together

Moving the EHR Forward Together

11 Oct 19 by Dr. Milisa Rizer, OSU Health System

I am passionate about participating in the Arch Collaborative because I feel that we as a group can better move all of our organizations forward and make what we do for our patients easier, quicker, and less burdensome. By doing so, we can all have better outcomes.

The Smart Pumps Decision Insights Report

The Smart Pumps Decision Insights Report

9 Oct 19 by Sam Eaquinto

With this most recent Smart Pumps 2019 Decision Insights report, KLAS is focusing more deeply on each vendor’s market energy and the reasons that different smart pumps are being considered, selected, or replaced.

DHIS19: How to Kill a Great Company

DHIS19: How to Kill a Great Company

8 Oct 19 by Scott Wilkins

This DHIS breakout session had good attendance; people were no doubt interested in the art of acquiring, or rather, killing a great company. But rest assured, the panel took on more of a pacifistic approach in their counsel—more like absorb than kill.

Payer-Provider Convergence

Payer-Provider Convergence

4 Oct 19 by Kate Gibson, Marwood Group

On the path to a fee-for-value model, payers and providers must be increasingly moving in lockstep to solve provider outcomes. Whether this means that the payvider method is most effective remains to be seen. However, I did have the recent opportunity to share my thoughts with the KLAS team on the impeding payer-provider convergence.

The Value of the Arch Collaborative

The Value of the Arch Collaborative

2 Oct 19 by Helen Lu & Stacy Ly, John Muir Health

With their first initial survey done in just the hospitalist group, John Muir Health was in the ninety-seventh percentile for provider engagement. We sat down with Helen Lu, FNP-BC and Medical Informaticist, and Stacy Ly, MD and a physician informaticist, to find out more about their approach.

Revenue Cycle – How Green are the Fields?

Revenue Cycle – How Green are the Fields?

30 Sep 19 by Maisy Ward

I was able to attend the 2019 Digital Health Investment Symposium and sat in on a breakout session about innovations in revenue cycle. The two panelists—Todd Craghead, Vice President of Revenue Cycle at Intermountain Healthcare, and Deborah Vancleave, Vice President of Revenue Cycle at Mosaic Life Care—discussed their own personal experiences with revenue cycle at their respective organizations.

Is Computer-Assisted Coding Worth the Investment?

Is Computer-Assisted Coding Worth the Investment?

27 Sep 19 by Jennifer Despain

KLAS last published a CAC report in 2016 around the time that ICD-10 came out. At that time, providers mainly needed to have a solution to help with implementing ICD-10. Now that things have settled after those changes, we has shifted our focus to finding out whether CAC solutions are worth the investment and whether they provide outcomes for the facilities using it.

DHIS 2019: Actualizing the Potential of Artificial Intelligence

DHIS 2019: Actualizing the Potential of Artificial Intelligence

25 Sep 19 by Sarah Hanson

At DHIS, we were excited to have Geoff Gordon of UAB Medicine, Jason Wiesner of Sutter Health, and Nathan Patrick Taylor of Symphony Post Acute Network join together on a panel to further discuss AI and its potential.

The New KLAS Patient Engagement Ecosystem

The New KLAS Patient Engagement Ecosystem

24 Sep 19 by Dan Czech

The new Patient Engagement Ecosystem site gives providers and vendors a way to compare their patient engagement programs to others, and it can also help identify areas of improvement.

Importing Outside Lessons into Digital Health

Importing Outside Lessons into Digital Health

20 Sep 19 by Jared Jeffery

EXPO Health was an opportunity to focus on great up-and-coming ideas within the world of healthcare. I listened in on panels with experts from industries ranging from traditional tech to the casino industry. It was enlightening to see healthcare from the perspectives of those who have cut their teeth in other industries.

Insights from the Global (non-US) EMR Implementations Report

Insights from the Global (non-US) EMR Implementations Report

18 Sep 19 by Everton Santos

Traveling to non-US regions, we encountered questions about how well certain vendors do in terms of implementations, costs, scope, go-live timelines, and so on. The concerns mainly centered on clinical and administrative solutions. We didn't have the detailed information needed to answer those questions, so we set out to find information to better understand how EMR vendors are meeting customer needs.

eTech Insight – Can Quiet/Dark Design in the EHR Reduce Burnout?

eTech Insight – Can Quiet/Dark Design in the EHR Reduce Burnout?

13 Sep 19 by Mike Davis

A recent article on EHR design is bringing attention to a new approach that has been used in the design of commercial airliners for years—quiet/dark cognitive design for assessing only important information.

Medical Device Security – A Sneak Peek at an Upcoming Report

Medical Device Security – A Sneak Peek at an Upcoming Report

12 Sep 19 by Dan Czech

At the end of the day, medical device security is about protecting patient safety and safeguarding protected health information (PHI). I would like to revisit some of our findings from last year’s report and give you a sneak peek into a follow-up report that KLAS will be publishing on the early vendors that are seeking to help healthcare organizations address these security concerns.

Payer Care Management: Vendors Could Do Better

Payer Care Management: Vendors Could Do Better

11 Sep 19 by Doug Tolley

It’s like an SAT question: population health is to the EMR what care management is to the core claims platform. (There’s your SAT throwback for the day.) The problem is that payers often can’t figure out what all the data means in their core claims platform. And that is where vendors in the space can step up their game.

Winning in Patient Engagement

Winning in Patient Engagement

9 Sep 19 by Dr. Adam Flisser, Marwood Group

It's a really exciting time in the healthcare industry for patient engagement–focused business. For a fairly long time, healthcare providers from enterprises to physicians have understood that helping patients get more engaged in their care drives better outcomes and higher satisfaction.

eTech Insight – Suki, A New Entrant in the Learning Virtual-Scribe Market

eTech Insight – Suki, A New Entrant in the Learning Virtual-Scribe Market

6 Sep 19 by Mike Davis

Suki was one of the most mentioned companies in KLAS’ Emerging HCIT Companies 2019 Report, published in February of this year. This indicates that Suki is a top-of-mind emerging company among provider organizations—leaving us with a desire to learn and understand more about it.

Current Uses of AI in Healthcare

Current Uses of AI in Healthcare

5 Sep 19 by Dylan Kettering

Health information technology is an exciting industry for the potential application of AI. Practical applications are not widely used or available, but early adopters have made some interesting first steps.

Healthcare Cost Transparency Today – Illuminating or Humiliating?

Healthcare Cost Transparency Today – Illuminating or Humiliating?

3 Sep 19 by Joe VanDeGraaff

As consumers, we often feel punished or looked down upon for trying to understand healthcare costs. Intentional or not, that approach creates an environment of fear, uncertainty, and mystery. But what if you and I felt empowered to choose, and what if the healthcare system engaged with us as consumers, not as patients?

eTech Insight – Don’t Confuse Digital Fax with Legacy Fax

eTech Insight – Don’t Confuse Digital Fax with Legacy Fax

30 Aug 19 by Mike Smith

Healthcare organizations conduct numerous information-sharing transactions daily relative to sharing patient information. Many of these transactions are still being conducted with legacy fax solutions. New digital-fax solutions are emerging that will help to resolve many of the current challenges related to expenses, security, confidentiality, efficiency, and equipment.

Medication Inventory Management

Medication Inventory Management

29 Aug 19 by Paul Warburton

We are all aware of the fact that healthcare lags behind other industries. Barriers such as heavy regulations and intense scrutiny weigh down technological advancements. And as KLAS’ Medication Inventory Management 2019 report shows, medication inventory management (MIM) is no exception.

Relationships Key to Radiation Therapy

Relationships Key to Radiation Therapy

27 Aug 19 by Monique Rasband

An estimated 43.8 million people were living with cancer in 2018, but death rates for people with cancer are dropping due in large part to advances in early detection and treatment. We at KLAS are eager to help cancer-treatment technology save even more lives. That’s one reason I’ve been so enthusiastic about the publishing of KLAS’ Radiation Therapy 2019 report.

Considerations as Healthcare Moves to the Cloud

Considerations as Healthcare Moves to the Cloud

26 Aug 19 by Rachel Dunscombe

The case for moving healthcare to the cloud is already strong. However, healthcare systems need to make big changes to their mind-sets and finances to ensure that new processes, governance, financing, and skills are aligned for the future.

eTech Insight – What’s Up, Bot? Taking Patient Engagement to the Next Level

eTech Insight – What’s Up, Bot? Taking Patient Engagement to the Next Level

23 Aug 19 by Mike Davis

Through KLAS’ ongoing research efforts on innovations and emerging technologies, bots are transitioning to the forefront of the emerging patient engagement–technology and consumerism discussions. We believe more advanced healthcare bots will be emerging from the social bots that are provided by Amazon, Google, and Apple.

Emerging HCIT Companies: Midyear Update

Emerging HCIT Companies: Midyear Update

22 Aug 19 by Sam Eaquinto

Our goal with the midyear update for the Emerging HCIT Companies report was to share a list of the companies that are popping up on the healthcare radar and to quantify which market segments they play in.

Cybersecurity: Perspectives on Third-Party Risk Management

Cybersecurity: Perspectives on Third-Party Risk Management

20 Aug 19 by Dan Czech

Third-party risk is a problem that costs the healthcare industry $23.7 billion a year, and represents the majority of security breaches outside of phishing email attacks. This AMCA breach was massive; recent updates bring the total number of affected patients to 24.3 million. Events like this are the main reason cybersecurity is so top of mind for healthcare providers.

DHIS19: Global HIT Trends

DHIS19: Global HIT Trends

19 Aug 19 by Jonathan Christensen

For several years, KLAS has done symposiums focused on bringing leading healthcare providers and vendors together with investment companies with the aim of focusing development and innovation on the areas most in need within healthcare. At the request of several firms, we decided to host a similar event in Europe to look at investment trends and barriers to their adoption outside the US.

eTech Insight – New Healthcare API Solutions Will Drive Market Disruption

eTech Insight – New Healthcare API Solutions Will Drive Market Disruption

16 Aug 19 by Mike Davis

Almost all healthcare organizations have implemented integration engines (IEs) to create interfaces from disparate best-of-breed IT applications to their enterprise IT applications. Most of these interfaces are based on HL7 2.X interface standards (using the term standards loosely) to create the data streams between IT application systems.

Investing in Value-Based Care

Investing in Value-Based Care

15 Aug 19 by Jared Jeffery

Ahead of the Digital Health Investment Symposium, we interviewed Ryan Engle, a partner at TT Capital Partners, to hear his views from the investment community on the healthcare industry’s shift to value-based care.

What We Learn from the Acute Care EMR Decision Insights Report

What We Learn from the Acute Care EMR Decision Insights Report

14 Aug 19 by Doug Tolley

With our recent Acute Care EMR Decision Insights report, we hoped to answer the why. Why are people making the decisions they're making? Why are people buying certain solutions but not others?

The AI Hype: Separating Fact from Fiction

The AI Hype: Separating Fact from Fiction

12 Aug 19 by Dale C. Van Demark, McDermott Will & Emery

Let’s ask ourselves a question: “Does the hype surrounding AI within healthcare merit attention from investors?” The key word is hype. We do see a lot of reports in trade journals and in the mainstream media about the potential benefits of AI tools within the healthcare and life sciences industries. But a lot of that reporting is really about potential and not about tools that are currently available.

Legacy Data Archiving

Legacy Data Archiving

9 Aug 19 by Sharlin Bird

As large systems buy community hospitals, physician practices, and ambulatory groups, they need to move those sites to their enterprise platforms. The problem is that storing data in the new or old application is expensive, especially old data. Data archiving involves taking the old data and putting it into an accessible off-premise cloud or data center of some kind.

The Role of Design in the EHR

The Role of Design in the EHR

7 Aug 19 by Dylan Kettering

The EHR is an oddity in software design due to its peculiar history. It was not created by an organic movement toward electronic record keeping; it was mandated by federal legislation, piece by piece, starting with the ONC and solidifying with HITECH and meaningful use.

The Arch Collaborative: Successes at UCLA

The Arch Collaborative: Successes at UCLA

5 Aug 19 by Ellen Pollack, CNIO at UCLA

Discovering how our customers and clinicians feel and being able to compare that information with valid data was a really appealing aspect of the Arch Collaborative.

eTech Insight – Social Determinants of Health, the New Patient-Care Frontier

eTech Insight – Social Determinants of Health, the New Patient-Care Frontier

2 Aug 19 by Mike Davis

Many healthcare organizations are evaluating the best approach for capturing and using SDOH data within their IT environments. A key consideration for developing or buying SDOH solutions is creating a design to integrate data capture and analysis functions into the workflows that provide the benefits of care delivery outcomes without adding significant overhead to the care providers who will be interfacing with those applications.

Who Is in Control of EHR Satisfaction?

Who Is in Control of EHR Satisfaction?

31 Jul 19 by Jared Jeffery

On the surface, the Arch Collaborative data set isn’t always rosy. For example, we have analyzed the results of over 100,000 clinician responses, and uncovered at least one insight that might raise some eyebrows.

Industry Transformation: An Investment Banking Perspective on PHM and VBC

Industry Transformation: An Investment Banking Perspective on PHM and VBC

29 Jul 19 by Jared Jeffery

It’s no secret that the healthcare industry has started the transition to a value-based care (VBC) with the potential to deliver better outcomes at lower costs. Given these big market shifts and the opportunities they present, I spoke with Jason Grais, Managing Director at TripleTree, to gain some additional perspective.

What CMIOs Can Get Out of the Arch Collaborative

What CMIOs Can Get Out of the Arch Collaborative

26 Jul 19 by Rod Tarrago, CMIO at Seattle’s Children’s

In my mind, the Arch Collaborative is really about creating a community where healthcare providers and executives can learn from each other.

Making Room for Wearables and Other Data Types in Healthcare

Making Room for Wearables and Other Data Types in Healthcare

24 Jul 19 by Rachel Dunscombe

People are providing more and more data towards their own care. We now have patients, especially those with chronic conditions, contributing towards their health record via interfaces, wearables, and other devices. This is a very different set of data from the clinical data physicians are used to today.

Insights Into the EHR and Physician Burnout

Insights Into the EHR and Physician Burnout

17 Jul 19 by Dylan Kettering

What can be done with the EHR to promote physician wellness and satisfaction? The Arch Collaborative is helping organizations determine next steps.

Are Outsourced Revenue Cycle Services Worth the Investment?

Are Outsourced Revenue Cycle Services Worth the Investment?

16 Jul 19 by Daniel Zeitner

Provider organizations need revenue cycle outsourcing firms to take ownership of the complex revenue cycle and to deliver relief for these cost and resource burdens. But are these firms worth the investment?

Why Interoperability Is Worth the Challenge

Why Interoperability Is Worth the Challenge

12 Jul 19 by Sharlin Bird

In spite of some of the risks of interoperability, there is still much to be gained from the healthcare industry being better connected.

Arch Collaborative Summit: Personalization and Efficiency Panel

Arch Collaborative Summit: Personalization and Efficiency Panel

8 Jul 19 by Katie Brooks

Arch Collaborative results show that providers who report high personalization have Net EHR Experience scores more than 30 points higher than those who don’t. This is why KLAS set up a breakout session at the Arch Collaborative Summit focused specifically on increasing EHR personalization and efficiency.

Consumerism: Healthcare’s Four-Letter Word

Consumerism: Healthcare’s Four-Letter Word

5 Jul 19 by Jared Jeffery

As a patient, it’s frustrating to struggle under the complexities of the healthcare system. Costs of care aren’t transparent up front, and the back end of many visits devolves into a confusing barrage of bills and emails that amount to a game of “Who’s gonna pay?”

HIT Advisory Services

HIT Advisory Services

3 Jul 19 by Lauren Barton

As exciting as it is to have your hypothesis proven, sometimes it is more exciting to have it disproven. That is exactly what happened to my hypothesis in KLAS’ HIT Advisory Services 2019 report.

Payer IT Consulting Firms: Considering Your Options

Payer IT Consulting Firms: Considering Your Options

1 Jul 19 by Ryan Pretnik and Jennifer Despain

Payer IT consulting services have an important role to play as many provider organizations move from a fee-for-service model to value-based care. Which firms can adapt to meet these complex needs? Our recent Payer IT Consulting 2019 report seeks to offer transparency into what payer IT consulting firms offer and how they perform.

Robotics and Innovation in Healthcare

Robotics and Innovation in Healthcare

28 Jun 19 by Gregory Miller

From long-distance surgery to prosthetic devices, take a closer look at how robotics has driven healthcare-related innovation over the past decade.

Notes from the Arch Collaborative Summit - EHR Success on a Small Budget

Notes from the Arch Collaborative Summit - EHR Success on a Small Budget

27 Jun 19 by Katie Brooks

In most cases, the leaders of healthcare providers who are struggling with the EHR realize that there is a problem, but many of them think they can’t afford to do anything about it. Fortunately, they’re wrong. Dozens of organizations in the Arch Collaborative have made huge improvements.

Emerging Acute Care EMRs

Emerging Acute Care EMRs

26 Jun 19 by Tyson Blauer

When providers ask questions like this regularly, it’s a clear signal to KLAS that it’s time to write a report. We recently published our Emerging Acute Care EMRs report to answer those questions and dispel some misconceptions.

Building IT-Clinician Relationships through Effective Rounding

Building IT-Clinician Relationships through Effective Rounding

21 Jun 19 by Katie Brooks

Continual updates, ineffective governance, and a lack of ongoing support leave too many physicians feeling powerless to improve their satisfaction with the EHR. The truth is that there are many ways for provider organizations to improve the EHR experience. One key to creating an effective culture is by cementing relationships between the IT and clinician sides of the facility.

The Arch Collaborative Summit - Opioid Use

The Arch Collaborative Summit - Opioid Use

19 Jun 19 by Scott Wilkins

Attendees of the Arch Collaborative Summit gathered in a panel to learn how to leverage the EHR in solving the opioid epidemic. Each panel member discussed challenges and innovations related to opioid use for providers to consider.

A Look at the Global (Non-US) EMR Market Share in 2019

A Look at the Global (Non-US) EMR Market Share in 2019

17 Jun 19 by Everton Santos

The Global (non-US) EMR Market Share 2019 report is a way for us and providers to understand where other healthcare organizations throughout the world are making their investments in terms of HIT spending trends. The data can often be surprising, as it was this past year with major migrations from older legacy platforms to newer versions.

eTech Insight - Will Voice Recognition and NLP with the EHR Prevent Death by a Thousand Clicks?

eTech Insight - Will Voice Recognition and NLP with the EHR Prevent Death by a Thousand Clicks?

14 Jun 19 by Mike Davis

We frequently hear the frustration about “too many clicks” in the EHR. One way to reduce clicks is to implement voice recognition solutions.

The Arch Collaborative Summit: Preventing Physician Burnout

The Arch Collaborative Summit: Preventing Physician Burnout

12 Jun 19 by Natalie Hopkins

KLAS has already written posts on the impact of the EMR on physician burnout and other causes of burnout, but during the Arch Collaborative Summit, KLAS asked Thomas Moran, Paul Testa, Vicki Laurie, and Neal Chawla to share their thoughts and best practices on the subject.

The Benefits of Switching to a Top-Performing Pediatric EHR

The Benefits of Switching to a Top-Performing Pediatric EHR

10 Jun 19 by Alex McIntosh

Providers who don’t have anything standing in their way should make every effort to switch to a high-performing pediatric system. I want to share some insights that KLAS has received from providers in the pediatric space.

Notes from the Arch Collaborative: EHR Challenges in 3 Different Facility Types

Notes from the Arch Collaborative: EHR Challenges in 3 Different Facility Types

7 Jun 19 by Sharlin Bird

There are so many unique healthcare organizations in the world, each with its own struggles and needs. With this realization in mind, I attended some breakout sessions for academic hospitals, children’s hospitals, and community/midsized health systems.

Keys to Winning in an Old Market: The Recipe for PM Success

Keys to Winning in an Old Market: The Recipe for PM Success

5 Jun 19 by Aaron Gleave

It intrigues me that we are still seeing so much evolution in a market with legacy products. Perhaps PM vendors are still learning what is most important to providers. Luckily, KLAS’ recent Practice Management 2019 report gives details about three keys to creating a great experience for a PM customer.

The Arch Collaborative and the Power of Nursing

The Arch Collaborative and the Power of Nursing

3 Jun 19 by Scott Wilkins

Attendees of the Arch Collaborative Summit were eager, as I was, to participate in a panel focused on how to help nurses succeed with the EHR.

Onboarding Training: Elements of Success

Onboarding Training: Elements of Success

31 May 19 by Natalie Hopkins

The first Arch Collaborative Summit breakout session that I attended was focused on onboarding training. The panel included David Niland, Michael McNamara, Heidi Garzo, and Sean Johnson. If anyone had some wisdom to share about onboarding training, these folks did.

The Future of Healthcare IT Investments

The Future of Healthcare IT Investments

30 May 19 by Sam Hendler, Harris Williams

DHIS19: International will give attendees a chance to network and collaborate on some of healthcare IT’s toughest problems. I want to talk for a moment about the differences between the U.S. and global situations and how those differences affect investment patterns.

The Value of DHIS19: International

The Value of DHIS19: International

28 May 19 by Thierry Monjauze, Harris Williams

Given the large footprint KLAS has, particularly in the U.S., we at Harris Williams thought it would make sense for our two firms to collaborate in an inaugural event. We wanted to create a forum in which healthcare IT leaders could gather and participate in a variety of interesting discussions.

Leaving a Legacy with the Arch Collaborative

Leaving a Legacy with the Arch Collaborative

23 May 19 by Rachel Dunscombe

I felt it was essential for me to get involved, not for money or gain, but to help increase the momentum of positive change. That is what I’m passionate about: moving the needle.

Nurses' and Providers' Keys to EHR Satisfaction

Nurses' and Providers' Keys to EHR Satisfaction

22 May 19 by Connor Bice

Do all clinicians value the same things when it comes to EHR satisfaction? In the Successful Users’ Keys to EHR Satisfaction impact report, we show what providers believe are their keys to success and how those keys differ from what nurses believe are their keys to success.

Arch Collaborative Summit: Moving the Needle

Arch Collaborative Summit: Moving the Needle

16 May 19 by Katie Brooks

We started off the day with a Moving the Needle presentation from some of the Collaborative organizations that had seen the most impressive improvements over the last year. Here is a quick look into each of these case studies.

The Arch Collaborative Summit: What We're Learning

The Arch Collaborative Summit: What We're Learning

15 May 19 by Katie Brooks and Natalie Hopkins

The afternoon began with an introduction from KLAS President Adam Gale. He started by thanking the hundreds of attendees. “You are the people we want to collaborate with,” he said. “You’re high-energy, passionate, loud, and opinionated. We are blown away by the intensity that you bring to the table—in the best way.”

Innovation and Trends in Infection Control

Innovation and Trends in Infection Control

10 May 19 by Jennifer Despain

With the Infection Control 2019 report, KLAS highlights innovative vendors and technologies to help vendors understand what providers need and want and to help providers move forward with adopting helpful solutions.

Digital Health Investment Symposium: International

Digital Health Investment Symposium: International

8 May 19 by Jeremy Goff and Chris Chandler

On June 3–4, KLAS and Harris Williams will host DHIS International, which will be hosted in Barcelona (Sitges), Spain and geared specifically toward healthcare providers, vendors, and investors from outside the US. International attendees from 17 countries will gather to brainstorm, network, and solve healthcare IT problems unique to their specific regions.

Precision Medicine Implementer's Guide

Precision Medicine Implementer's Guide

6 May 19 by Alex McIntosh

The buildpm19 attendees’ perspectives were so valuable that we chose to incorporate them into the newly published Precision Medicine Implementer’s Guide. Now every interested party can feel like a fly on the wall at the precision medicine summit.

Achieving Outcomes with RTLS

Achieving Outcomes with RTLS

2 May 19 by Tanya Egbert

For the RTLS 2019 report, KLAS interviewed a few of each vendor’s deepest adopters of their RTLS products to help answer some important questions: What outcomes are you achieving with RTLS? How are you achieving them? Which vendors are successfully helping providers drive outcomes? And what are those vendors doing?

US Hospital EMR Market Share 2019 Report

US Hospital EMR Market Share 2019 Report

30 Apr 19 by Paul Warburton

I love the US Hospital EMR Market Share 2019 report because win-and-loss data is, in many ways, the bottom line. It gives us a clear picture of provider organizations’ priorities and how the organizations feel about different EMRs and vendors in the market.

Interoperability: Shareable Data Versus Usable Data

Interoperability: Shareable Data Versus Usable Data

25 Apr 19 by Coray Tate

While 2018’s reports focused on whether providers were consuming data through the networks, the 2019 report focused on the EMR vendors’ ability to make that data usable by clinicians. Beyond connecting to Carequality and/or CommonWelll, vendors must make the incoming data easy to consume and part of the users’ workflow.

Keys to Success in Protecting Patient Privacy

Keys to Success in Protecting Patient Privacy

22 Apr 19 by Dan Czech

KLAS recently published the Patient Privacy Monitoring 2019 report—the first of its kind. The purpose of the report was to help providers understand who stands out in a highly competitive market through their performance and customer experience.

ERP: Moving to the Cloud

ERP: Moving to the Cloud

18 Apr 19 by Tanya Egbert

Cloud tools are making the ERP market a hotbed of buying decisions. The ERP 2019 report gives provider organizations some answers to their questions.

The Nursing Perspective in the Arch Collaborative

The Nursing Perspective in the Arch Collaborative

15 Apr 19 by Mitchell Josephson

After analyzing feedback from almost 30,000 nurses, KLAS has published an Arch Collaborative impact report called “The Nurse EHR Experience.” I’d like to share a few key points from the report.

Major EMR Vendors Debate Their Role in Precision Medicine

Major EMR Vendors Debate Their Role in Precision Medicine

10 Apr 19 by Kody Hansen

This was the first formal EMR-focused precision medicine panel featuring several major players in the industry. The panel members shared their perspectives regarding the EMR’s role in the evolving space of precision medicine, and I would like to give you an inside look at the panel’s discussion.

Social Determinants of Health

Social Determinants of Health

8 Apr 19 by Bradley Hunter

I’ve heard a lot of buzz about SDoH over the past year or two. My provider friends’ questions range from general to incredibly detailed. I’m far from an expert, but I thought I’d give brief answers to three of the SDoH questions I hear most often.

Emerging HCIT Companies Report and Hot Market Segments of 2019

Emerging HCIT Companies Report and Hot Market Segments of 2019

4 Apr 19 by Erik Bermudez

In our research calls, we ask providers about the hot companies, startups, and markets that providers are thinking about. With each of the top four areas, we’ll touch on provider concerns, vendor approaches, and some of the most mentioned emerging companies.

The Importance of Alignment in Value-Based Reimbursement

The Importance of Alignment in Value-Based Reimbursement

1 Apr 19 by Bradley Hunter

Attendees of the Cornerstone Summit on Population Health Managment had the goal to identify strategic and operational barriers to success in value-based reimbursement and potential solutions for achieving value-based outcomes.

Are EMRAM Stage 7 Physicians More Successful?

Are EMRAM Stage 7 Physicians More Successful?

29 Mar 19 by Taylor Davis

Many provider organizations in Stages 0–6 wonder whether there are enough validated and quantifiable outcomes of achieving Stage 7 to be worth the effort of getting there.

Decision Insights 2019: National Trends

Decision Insights 2019: National Trends

27 Mar 19 by Doug Tolley

What are the market's hottest segments for healthcare IT buyers? What can vendors learn about getting new customers and retaining current ones? The Decision Insights 2019: National Trends report has some answers.

A New Initiative on Emerging Technologies & Markets

A New Initiative on Emerging Technologies & Markets

25 Mar 19 by Erik Bermudez

This year, KLAS is going to take on a bigger role in the market by launching our Emerging Technologies insights and research called KLAS etech INSIGHT. Our objective is simple: separate fact from fiction for emerging technologies and markets in healthcare.

How Are We Going to Pay For All This?

How Are We Going to Pay For All This?

21 Mar 19 by Paul Warburton

I compiled a few of the specific questions I hear providers ask about their financial worries, some links to KLAS research that may help answer those questions, and information about a couple of the vendors and firms helping the most in this space.

The Small Practice Ambulatory EMR/PM Market Today

The Small Practice Ambulatory EMR/PM Market Today

19 Mar 19 by Aaron Gleave

I'd like to share some of the fascinating, revealing, and even painful data from KLAS' report on decisions being made in the small practice ambulatory EMR/PM space.

A Look At Opioid Prescription Intelligence Tools

A Look At Opioid Prescription Intelligence Tools

15 Mar 19 by Jackson Tate

These are the vendors offering tools that integrate with prescription drug monitoring programs (PDMPs) and provide additional analytics and reporting to identify patients at risk for opioid use disorder, improve prescribing practices, and improve patient care around the prescribing of opioids.

Creating a Strategy for Personalized Medicine

Creating a Strategy for Personalized Medicine

13 Mar 19 by Justin Brueck, Assistant VP, NorthShore

I thought I would share a few highlights, as well as insights into what NorthShore has learned in our work with genomics and personalized medicine over the last several years.

The Medical Oncology Market in 2019

The Medical Oncology Market in 2019

12 Mar 19 by Lauren Barton

After this report, new questions began to emerge: How did the Varian-Flatiron attempted alliance affect customers? How has Epic’s Beacon earned a score in the same range as several best-of-breed vendors? Has Elekta managed to bounce back from customer concerns? Our provider friends had intriguing answers for us.

Navigating Payer Challenges

Navigating Payer Challenges

8 Mar 19 by Paul Warburton

Providers often brought up frustrations regarding their approach to a patient health being dictated by payers. Providers working in imaging specifically mentioned this concern as their biggest frustration.

Providers at the Precision Medicine Summit

Providers at the Precision Medicine Summit

5 Mar 19 by Justin Brueck, Assistant VP, NorthShore

Everyone in healthcare is talking about precision medicine, but this week, stakeholders will talk about it like never before. NorthShore University HealthSystem (NorthShore) is thrilled to partner with KLAS in hosting an inaugural event about building precision medicine.

Preparing for the Precision Medicine Summit

Preparing for the Precision Medicine Summit

1 Mar 19 by Kody Hansen

On March 4th and 5th, KLAS and NorthShore University HealthSystem will co-host a Precision Medicine Summit. We’re referring to it as buildPM because of our goal to build an implementation guide that supports program development.

Biggest Healthcare Challenges of 2018

Biggest Healthcare Challenges of 2018

28 Jan 19 by Paul Warburton

Hundreds of stories later, I have compiled in my mind a pretty detailed and dreary picture of a provider leader’s daily life.

Operational Command Centers

Operational Command Centers

10 Jan 19 by Tanya Egbert

Many healthcare organizations are implementing an old idea in a new way: operational command centers.

Usability in the Orthopedic EHR Market

Usability in the Orthopedic EHR Market

8 Jan 19 by Aaron Gleave

In fact, we’ve been able to break out satisfaction levels by specialty. Of the types of EHR specialties on that list, orthopedics ranks as one of the least satisfied groups.

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