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KLAS Articles - 2014

CHUG/KLAS Alliance to Improve Healthcare

CHUG/KLAS Alliance to Improve Healthcare

1 Dec 14 by Jeremy Goff

KLAS has just announced an alliance with CHUG (Centricity Healthcare User Group). This relationship is based on our common goal to improve healthcare by making sure that the collective voice of Centricity Users be heard and be counted by GE. The possibilities from this new partnership are very exciting.

Business Intelligence & Baking Soda

Business Intelligence & Baking Soda

18 Nov 14 by Joe VanDeGraaff

But the potential uses and applications of BI are high in number and practicality, especially in healthcare. The potential lift and impact BI can have on the healthcare industry goes far beyond analyzing financial metrics or reporting on business operations.

Ambulatory RCM Services: Letting It Go

Ambulatory RCM Services: Letting It Go

14 Nov 14 by Erik Bermudez

For some providers, letting go of their billing and some of their administrative tasks can be a challenge, and these providers expressed some level of frustration with the process. But for the majority, letting go and letting a vendor take care of these tasks is a great thing.

How Your EMR is — Or Isn’t — Like healthcare.gov

How Your EMR is — Or Isn’t — Like healthcare.gov

6 Nov 14 by Colin Buckley

A comparison of EMRs to the troubled launch of healthcare.gov.

In Healthcare Quality Management, Knowledge is Power. . . . But How Much?

In Healthcare Quality Management, Knowledge is Power. . . . But How Much?

4 Nov 14 by Emily Hodgen

Providers use quality management products to identify their greatest risks/deficits and then act on that information.

M&Ms, Big Data, and Healthcare

M&Ms, Big Data, and Healthcare

28 Oct 14 by Joe VanDeGraaff

The promise of big data in healthcare is tremendous—new discoveries, personalized medicine, better healthcare for entire populations—but lose their appeal without victories, the most important part of big data.

Passion for Prevention – Celebrating Breast Cancer Awareness Month and Early Detection

Passion for Prevention – Celebrating Breast Cancer Awareness Month and Early Detection

23 Oct 14 by Monique Rasband

Is whole breast ultrasound an avenue to explore, or do the breast applications in general ultrasounds meet providers’ needs? While half of providers in our report have no purchase plans, 21% said they plan to buy whole-breast ultrasound.

Decreasing Dose and Increasing Success

Decreasing Dose and Increasing Success

21 Oct 14 by Brady Heiner

How mobile digital x-ray is helping to decrease dose.

When the Customer Is Wrong (Client Centric Part 6)

When the Customer Is Wrong (Client Centric Part 6)

16 Oct 14 by Kent Gale

The customer is not always right. The customer-centric vendor protects the customer from poor choices and moves them to success. It is as simple as that.

Helping Providers Is a Personal Matter

Helping Providers Is a Personal Matter

14 Oct 14 by Matt Terry

Partnering with providers is our privilege.

Practicing Medicine Is the Same Everywhere. . . . Or Is It?

Practicing Medicine Is the Same Everywhere. . . . Or Is It?

9 Oct 14 by Chris Brown

KLAS has just published the first global EMR mindshare report, and frankly, I was shocked by the results. I went into the research thinking that medicine is practiced so differently around the world that surely each vendor would have to customize their solution from a clinical standpoint.

Farm Strong: Epic Services Firms

Farm Strong: Epic Services Firms

7 Oct 14 by Erik Westerlind

The farm life taught my father the value of a hard day’s work and the importance of doing his best, or in other words, being “farm strong.” These two characteristics remind me of the Epic services firms we have just evaluated. There has been significant growth in implementation work in the past two years, and undoubtedly, the firms listed in the study put an emphasis on providing the best service they can for healthcare providers.

The Continuum of Scare

The Continuum of Scare

2 Oct 14 by Joe VanDeGraaff

While 'the Continuum of Scare' was an amusing auto-correct, it perfectly illustrates the how many healthcare providers think about their changing world and the challenges they face.

Measuring the Mouth-to-Ears Ratio (Client Centric Part 5)

Measuring the Mouth-to-Ears Ratio (Client Centric Part 5)

22 Sep 14 by Kent Gale

Typically, little time is spent in vendor client meetings talking about how to make the client successful.

Culture

Culture

8 Sep 14 by Erik Bermudez

Culture is everywhere and it makes all the difference in a company.

How Sonography Is Speeding up Healthcare

How Sonography Is Speeding up Healthcare

4 Sep 14 by Marinda Bean Wilson

Healthcare organizations are using more ultrasound technology that saves them time and money, according to the recent KLAS report, “Ultrasound 2014: Saving Time and Money with Workflow Automation.”

Interoperability and the All-Powerful Wizard of Oz

Interoperability and the All-Powerful Wizard of Oz

4 Sep 14 by Coray Tate

As we take an early look at the data, it is becoming clear that interoperability and the great Oz share some common traits.

The Providers’ Almanac of Epic Consulting Firms

The Providers’ Almanac of Epic Consulting Firms

3 Sep 14 by Emily Hodgen

KLAS has put together an almanac of sorts: a buyer’s guide of Epic consulting firms to help providers distinguish which firms could be the best fit for their organizations’ unique needs.

Are Ambulatory EMRs Going the Way of BlackBerrys?

Are Ambulatory EMRs Going the Way of BlackBerrys?

2 Sep 14 by Jared Dowland

New Ambulatory EMR Leaders Emerging as Market Shifts

When You Are Client Centric, You Ask (Client Centric Part 4)

When You Are Client Centric, You Ask (Client Centric Part 4)

29 Aug 14 by Kent Gale

Customer-centric vendors have a deep appetite to know how they are doing and then they act on the feedback. It is a never-ending learning cycle.

How Long Is the Population Health Train?

How Long Is the Population Health Train?

27 Aug 14 by Mark Allphin

Although Population Health vendors differ drastically from one another, their solutions often look very similar and their presentations sound almost identical. We talked to providers to glean their perceptions on these solutions.

#1 Cost for Healthcare Providers Is . . .

#1 Cost for Healthcare Providers Is . . .

26 Aug 14 by Austin Cameron

Since healthcare providers’ number one cost is their people, organizations have very high expectations of the Human Capital Management (HCM) systems they use to manage them. KLAS found only one broad/suite vendor and a few focused/niche vendors that earned the designation of Beyond Efficient in the KLAS report.

Be Careful What You Measure (Client Centric Part 3)

Be Careful What You Measure (Client Centric Part 3)

22 Aug 14 by Kent Gale

KLAS enjoys hearing about the many programs and measurements that are put into place to improve a vendor’s performance.

Your Golf Game, EMRs, and Patient Care

Your Golf Game, EMRs, and Patient Care

18 Aug 14 by Erik Bermudez

We all know those organizations that have the latest and greatest EMRs, technology, and gadgets. But ultimately, who is responsible for the quality of patient care? Is it the technology and equipment? Whether or not the vendor lends a helping hand? Or is it the healthcare providers themselves?

Soccer Cleats and At-Risk Contracts

Soccer Cleats and At-Risk Contracts

13 Aug 14 by Jason Hess

Providers seem to have less money to spend on IT and vendors have more and more to sell them. How do you reconcile the two?

Choices That Matter

Choices That Matter

12 Aug 14 by Jared Dowland

So does it matter which ambulatory clearinghouse solution you choose? We learned that most small practices have several options that will likely meet their needs, but as practices increase in size and complexity, quite a bit more differentiation exists between the different vendor options.

Complete Lack of Common Sense and Basic Math

Complete Lack of Common Sense and Basic Math

11 Aug 14 by Coray Tate

Are we really trying hard enough to reduce healthcare costs? Learnings from spending my own money (via a high-deductible health savings account) in the healthcare system.

Providers: It’s 8:00 a.m.—Do You Know Where Your Workers Are?

Providers: It’s 8:00 a.m.—Do You Know Where Your Workers Are?

8 Aug 14 by Emily Hodgen

Human capital management (HCM) systems help automate everything from hiring and training to goal management and time clocks. Read our brand new study, "Human Capital Management 2014: Just Efficient Is Not Sufficient" to see how 15 vendors perform in four categories: human resources/payroll, staff scheduling, time & attendance, and talent management.

What the Siemens Acquisition Means for Cerner

What the Siemens Acquisition Means for Cerner

6 Aug 14 by Jonathan Christensen

Cerner’s Acquisition of Siemens makes Cerner the largest EMR vendor in the world but Cerner will need to proceed carefully to make the most of it.

Can I Get a Side of Population Health with My Corndog?

Can I Get a Side of Population Health with My Corndog?

4 Aug 14 by Mark Allphin

As I look back on this experience, I can’t help but think of the current population health market. KLAS just published a perception report on population health, and more than 65 vendors were mentioned in the study.

Avoiding Medication Errors and Sentinel Events

Avoiding Medication Errors and Sentinel Events

31 Jul 14 by Paul Hess

Any medication error, especially one as tragic as a sentinel event like Emily Jerry’s, is something no provider wants on their hands.

Best of Breed? International Providers are Still Deciding

Best of Breed? International Providers are Still Deciding

30 Jul 14 by Chris Brown

Many U.S. providers might wonder why their colleagues across the pond would look at a best-of-breed approach

Dealing With Conflicting Goals (Client Centric Part 2)

Dealing With Conflicting Goals (Client Centric Part 2)

29 Jul 14 by Kent Gale

Our natural self-centered goals don’t help achieve a client-centric culture as a company.

What Does Client Centric Really Mean? (Part 1)

What Does Client Centric Really Mean? (Part 1)

24 Jul 14 by Kent Gale

Any company can say they are client centric. But are they really?

Do It. Be It.

Do It. Be It.

22 Jul 14 by Larry Salazar

Why some vendors need to work on accuracy

Hey Dad! That EMR IPS Is Getting Closer!

Hey Dad! That EMR IPS Is Getting Closer!

21 Jul 14 by Adam Cherrington

Providers are carefully watching this animal from a distance to see what its next move will be.

Things My CIO Could Save

Things My CIO Could Save

18 Jul 14 by Austin Cameron

Every hospital CIO, CMIO, CFO, and CEO hopes their career will turn out like Tim Howard’s performance

ANI, Patient Access, and the Dance Floor

ANI, Patient Access, and the Dance Floor

17 Jul 14 by Paul Pitcher

This moment was somewhat symbolic of what took place in the ANI exhibit hall itself, where every vendor filled their respective space in an effort to one-up each other and dazzle the conference attendees in any way possible.

Is InterSystems a Poor Man's Epic?

Is InterSystems a Poor Man's Epic?

14 Jul 14 by Jonathan Christensen

But who is InterSystems and why is their EMR being so rapidly adopted?

KLAS Methodology Exposed

KLAS Methodology Exposed

12 Jul 14 by Jared Peterson

We WANT You to Pay Attention to That Man behind the Curtain

Cardiology IT: Can Vendors Deliver on Shifting Sands?

Cardiology IT: Can Vendors Deliver on Shifting Sands?

8 Jul 14 by Holly Wallace Nielsen

KLAS is seeing positive trends in cardiology IT. Which vendor is performing well? Where are the gaps? Holly Nielsen shares her thoughts.

What’s the Deal with Population Health Management?

What’s the Deal with Population Health Management?

3 Jul 14 by Lauren McConkie

At this point in the game, population health is still undefined in many providers’ minds.

What’s Most Important about SaaS? It’s the aaS.

What’s Most Important about SaaS? It’s the aaS.

2 Jul 14 by Erik Bermudez

The bottom line is that it’s not the technology alone that determines the provider organization’s success or satisfaction.

What Four-Letter Word Does Everyone Love?

What Four-Letter Word Does Everyone Love?

30 Jun 14 by Jared Dowland

”Free” is now affecting many physician practices as they filter through hundreds of options when looking to implement EMRs and other IT solutions.

HIEs and Smart Homes

HIEs and Smart Homes

27 Jun 14 by Mark Allphin

If providers don’t find any value the first couple of times they accesses an HIE, they are less likely to use the HIE moving forward.

HIPAA Compliance: A Lot like Baby Proofing

HIPAA Compliance: A Lot like Baby Proofing

23 Jun 14 by Erik Westerlind

HIPAA compliance feels like baby proofing. Just as it was difficult to predict all the dangers that my neighbors children may find, providers face an ever challenging landscape of threats.

Minivans and Image Exchange

Minivans and Image Exchange

20 Jun 14 by Matt Terry

My advice: before you go trading in your current best-of-breed technology for a perceived better way, consider the implications. Will you be better off in the long run? How do you know? What have others said about their experiences?

Three Things Healthcare Can Learn about Interoperability from Monty Python

Three Things Healthcare Can Learn about Interoperability from Monty Python

19 Jun 14 by Coray Tate

This made me wonder what lessons healthcare might learn from the adventures of King Arthur and his band of knights. I came up with three ideas.

Global EMR Domination: A Risky Venture?

Global EMR Domination: A Risky Venture?

18 Jun 14 by Chris Brown

In the recent global EMR market share report from KLAS, we looked at which vendors have the most momentum and which ones seem to be stagnant.

Does the Pain of Clinical Implementation Make Providers Feel Reluctant to Switch Vendors?

Does the Pain of Clinical Implementation Make Providers Feel Reluctant to Switch Vendors?

17 Jun 14 by Bryce LeBaron

Whether you’ve had a good or a poor experience, you have likely felt the pain of implementation. This pain either drives home your success or causes you to give up and relapse back into the equivalent of a potato-chip frenzy.

The Irony of the 340B Program

The Irony of the 340B Program

10 Jun 14 by Adam Cherrington

Since 1992, qualifying organizations have been able to participate in the discount drug program known as 340B. Through this program, covered entities are able to receive significant discounts and potentially save millions on pharmaceutical reorders to benefit their indigent populations. With the long-standing program has come an increase in HRSA government audits to regulate participants and assure that providers meet intended guidelines.

Healthcare Analytics & Fire Fighters

Healthcare Analytics & Fire Fighters

29 May 14 by Joe VanDeGraaff

With the flames getting bigger and hotter, perceptions in the market about traditional BI vendors are changing.

How will healthcare analytics evolve in the next five years?

How will healthcare analytics evolve in the next five years?

23 May 14 by Lois Krotz

What’s next in the ever-changing BI/analytics vendor landscape?

Should Providers Demand a ‘Prenuptial Agreement’ from EMR Vendors?

Should Providers Demand a ‘Prenuptial Agreement’ from EMR Vendors?

20 May 14 by Chris Brown

Some have happy marriages. Others not so. How's your relationship with your EMR vendor?

Mommm! My EMR’s not sharing!

Mommm! My EMR’s not sharing!

15 May 14 by Colin Buckley

KLAS interviewed 28 providers about their experiences with sharing data between Epic and non-Epic systems

3 Things You Need to Know about Ultrasound

3 Things You Need to Know about Ultrasound

14 May 14 by Holly Wallace Nielsen

KLAS recently spoke with 178 providers to ask for candid feedback on their ultrasound vendors.

The NBA Playoffs and Dose Monitoring—One Front-Runner, then Everybody Else

The NBA Playoffs and Dose Monitoring—One Front-Runner, then Everybody Else

12 May 14 by Matt Terry

Similar to the NBA playoffs and the Miami Heat, the dose monitoring market is highlighted by a clear-cut front-runner

Shouldn’t Nursing Have More of an Impact on Healthcare IT?

Shouldn’t Nursing Have More of an Impact on Healthcare IT?

9 May 14 by Coray Tate

For 20+ years I have been proud to put RN at the end of my name. The nurses I have worked and interacted with have been some of the smartest, most capable, and of course most caring people on the planet.

How did going mobile saved me from 60 months of regret?

How did going mobile saved me from 60 months of regret?

6 May 14 by Larry Salazar

If KLAS were to release a mobile app, what might you want in it?

Surprising Commonalities between Defensive Driving and Barcode Medication Administration

Surprising Commonalities between Defensive Driving and Barcode Medication Administration

1 May 14 by Paul Hess

The purpose of this blog is to highlight the commonalities between defensive driving procedures and nursing medication administrators.

How Are Soccer and Global EHRs Alike?

How Are Soccer and Global EHRs Alike?

1 May 14 by Chris Brown

A blog comparing sports in different countries and EMRs.

Physicians: The Quarterbacks of an Accountable Care Organization

Physicians: The Quarterbacks of an Accountable Care Organization

1 May 14 by Erik Bermudez

Are physician-led ACOs more effective at accomplishing the ACO task at hand?

Radiology Dose Monitoring: A Market At the Tipping Point

Radiology Dose Monitoring: A Market At the Tipping Point

28 Apr 14 by Robert Oscanyan

Recent legislation and JCAHO rulings are now requiring organizations to track and report dose. KLAS spoke with over 100 organizations and 83 of them were actively making plans to purchase a dose monitoring solution. Most of the respondents said they were looking to purchase their solution in less than a year.

Can You See Russia from the Front Porch of Meaningful Use?

Can You See Russia from the Front Porch of Meaningful Use?

22 Apr 14 by Coray Tate

There is little question in my mind that MU has been a catalyst pushing healthcare in the right direction, at least to this point. The question I have is, at what point will the meaningful use directives shift from being a push in the right direction to becoming a threat that stifles innovation and creates barriers to meaningful change?

To the ICD-9 Coders Retiring Before ICD-10

To the ICD-9 Coders Retiring Before ICD-10

21 Apr 14 by Boyd Stewart

I met a lady while waiting for an oil change on my car. I asked her what she does for a living, and she informed me that she is a coder at our local hospital.

“Do You Think My Vendor Cares?”

“Do You Think My Vendor Cares?”

14 Apr 14 by Taylor Davis

A recent conversation with an ED director prompted me to put pen to paper. As he explained to me his challenges with an ED solution, he asked a poignant question, “Do you think my vendor cares?”

ICD-10-tative: Who’s Glad, Who’s Sad, and Next Steps Part 2

ICD-10-tative: Who’s Glad, Who’s Sad, and Next Steps Part 2

4 Apr 14 by Austin Cameron

The impending ICD-10 delay comes as a surprise and frustration to the majority of providers given the following February 27, 2014, statement by CMS Administrator Marilyn Tavenner:“We have already delayed the adoption standard, a standard the rest of the world has adopted many years ago, and we have delayed it several times, most recently last year. There will be no change in the deadline for ICD-10.”

ICD-10-tative: Who’s Glad, Who’s Sad, and Next Steps

ICD-10-tative: Who’s Glad, Who’s Sad, and Next Steps

3 Apr 14 by Austin Cameron

After President Obama signs the SRG patch, it will be official: you will now have to wait until 2015 to use ICD-10 code W6112XA—struck by macaw.

Epic Community Connect: Proliferation through Provider Partnership

Epic Community Connect: Proliferation through Provider Partnership

1 Apr 14 by Lois Krotz

What would it mean to a Community Connect hospital to have one record per patient, seamless record sharing, and affordable hosting? KLAS’ report discusses how community providers view Epic Community Connect.

I Am a MEDITECH MAGIC Hospital

I Am a MEDITECH MAGIC Hospital

11 Mar 14 by Colin Buckley

It's interesting to see how motivations change over time. In a new report, KLAS looks at acute care EMR buying trends—not through the usual rear-view mirror of history, but through the eyes of providers looking down the road.

#BestinKLAS TweetChat

#BestinKLAS TweetChat

10 Feb 14 by Kaitlin Jacobs

KLAS hosted a #BestinKLAS TweetChat discussing key findings from the 2013 Best in KLAS: Software and Services report.

The Healthcare Analytics Puzzle

The Healthcare Analytics Puzzle

6 Jan 14 by Joe VanDeGraaff

The latest KLAS report discusses the complicated, puzzle-like world of healthcare analytics.

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