A+ = 93.0+
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
C+ = 77.0-79.9
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
Market average: 76.3
Services average: 89.7
Overall performance score (100-point scale) |
Trend (2023-2024) |
# of unique orgs |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|||
|
CompuGroup Medical US
ARIA RCM 
|
86.1 |
+9%
|
38
|
B+
|
B
|
A-
|
B+
|
B-
|
||
| |
|
|
|
|||||||
|
athenahealth
RCM Services
|
83.1 |
+5%
|
46
|
B
|
B-
|
B
|
B
|
C+
|
||
| |
|
|
|
|||||||
|
NextGen Healthcare
NextGen RCMS
|
70.2 |
0%
|
27
|
C-
|
C
|
C+
|
C
|
D-
|
||
| |
|
|
|
|||||||
|
Greenway Health
Greenway Revenue Services
|
52.7 |
+25%
|
16
|
F
|
F
|
D-
|
F
|
F
|
||
50.0 |
100.0 |
|||||||||
86.1
38
loyalty
B+
operations
B
relationship
A-
services
B+
value
B-
83.1
46
loyalty
B
operations
B-
relationship
B
services
B
value
C+
70.2
27
loyalty
C-
operations
C
relationship
C+
services
C
value
D-
loyalty
F
operations
F
relationship
D-
services
F
value
F
Solutions Not Ranked
Ordered alphabetically
L
|
Overall Performance Score (100-point scale) |
# of unique orgs |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|
|
Azalea Health
Azalea RCM L |
66 |
12
|
D
|
C-
|
D+
|
D+
|
D-
|
| |
|
|
|
||||
|
CareCloud
Concierge RCM L |
77 |
13
|
B
|
C
|
B
|
C+
|
D+
|
| |
|
|
|
||||
|
Veradigm
Revenue Cycle Management L |
69.6 |
7
|
C
|
D+
|
C+
|
C
|
F
|
L
&nbps;
Azalea Health
Azalea RCM L
Azalea RCM L
66
12
12
loyalty
D
operations
C-
relationship
D+
services
D+
value
D-
CareCloud
Concierge RCM L
Concierge RCM L
77
13
13
loyalty
B
operations
C
relationship
B
services
C+
value
D+
Veradigm
Revenue Cycle Management L
Revenue Cycle Management L
69.6
7
7
loyalty
C
operations
D+
relationship
C+
services
C
value
F
