2022 Best In KLAS Ambulatory RCM Services

When making a core HIT purchasing decision, ambulatory healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas beyond core EMR and PM solutions. This athenahealth “complete look” provides a high-level analysis of the key IT components that make up athenahealth’s comprehensive suite. (Other reports in the series do the same for eClinicalWorks, Greenway Health, NextGen Healthcare, and Veradigm.)

Best in KLAS

2021 Best in KLAS Awards - Software and Professional Services

02 February 21 | Mark Allphin and Sam Eaquinto

The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings

Company/solution	Overall score	Total evaluations	Trend (2021-2022)	Culture	Loyalty	Operations	Relationship	Services	Value

R1 Physician RCM Services	80.5	n=20	-8%	--	B-	B-	B	B-	C

NextGen Healthcare NextGen RCMS	78.2	n=16	+2%	--	B-	C+	C+	B-	C

athenahealth RCM Services	72.8	n=25	-4%	--	B-	C-	C	C	D

Greenway Health Greenway Revenue Services	70.4	n=15	-6%	--	D+	B-	C	B-	D-
	50.0	100.0		*Limited Data

Company/solution	Trend (2021-2022)	Culture	Loyalty	Operations	Product	Relationship	Value

R1 Physician RCM Services 80.5 n=20 COMMENTS	-8%	--	B-	B-	B	B-	C
NextGen Healthcare NextGen RCMS 78.2 n=16 COMMENTS	+2%	--	B-	C+	C+	B-	C
athenahealth RCM Services 72.8 n=25 COMMENTS	-4%	--	B-	C-	C	C	D
Greenway Health Greenway Revenue Services 70.4 n=15 COMMENTS	-6%	--	D+	B-	C	B-	D-

Company/solution	Overall performance score	Total evaluations	Culture	Loyalty	Operations	Relationship	Services	Value

Acclara MSM Outsourced Billing * L	85.9	n=13	--	B+	B-	B	B	B

CompuGroup Medical US eMDs Aria RCM * L	65.7	n=9	--	D	D+	C	D+	F

Veradigm (formerly Allscripts) Allscripts Revenue Cycle Management * L	76.1	n=6	--	B-	C+	B	B-	D

Company/solution	Overall performance score	Total evaluations

Acclara MSM Outsourced Billing * L culture -- loyalty B+ operations B- relationship B services B value B	85.9	n=13

CompuGroup Medical US eMDs Aria RCM * L culture -- loyalty D operations D+ relationship C services D+ value F	65.7	n=9

Veradigm (formerly Allscripts) Allscripts Revenue Cycle Management * L culture -- loyalty B- operations C+ relationship B services B- value D	76.1	n=6

Ambulatory RCM Services

Past Ambulatory RCM Services Awards

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