A+ = >97.0
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
C+ = 77.0-79.9
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
Category average: 74.6
Services average: 89.7
Company/solution |
Overall performance score (100-point scale) |
Total evaluations |
Trend (2022-2023) |
Culture
|
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|
|
R1
Physician RCM Services 
|
81.8 |
n=16
|
+2%
|
--
|
C+
|
C
|
B+
|
B
|
B-
|
|
| |
|
|
|
|
||||||
|
athenahealth
RCM Services
|
79.2 |
n=26
|
+9%
|
--
|
B
|
C+
|
C+
|
C+
|
C
|
|
| |
|
|
|
|
||||||
|
CompuGroup Medical US
ARIA RCM
|
78.8 |
n=21
|
+20%
|
--
|
C
|
C+
|
B
|
B
|
C
|
|
| |
|
|
|
|
||||||
|
NextGen Healthcare
NextGen RCMS
|
70.5 |
n=20
|
-10%
|
--
|
C-
|
C-
|
B-
|
B-
|
F
|
|
50.0 |
100.0 |
|||||||||
Company/solution |
Trend
(2022-2023) |
 Culture |
 Loyalty |
 Operations |
 Product |
 Relationship |
 Value |
|
|
R1
Physician RCM Services 81.8
n=16
COMMENTS
|
+2%
|
--
|
C+
|
C
|
B+
|
B
|
B-
|
|
|
athenahealth
RCM Services 79.2
n=26
COMMENTS
|
+9%
|
--
|
B
|
C+
|
C+
|
C+
|
C
|
|
|
CompuGroup Medical US
ARIA RCM 78.8
n=21
COMMENTS
|
+20%
|
--
|
C
|
C+
|
B
|
B
|
C
|
|
|
NextGen Healthcare
NextGen RCMS 70.5
n=20
COMMENTS
|
-10%
|
--
|
C-
|
C-
|
B-
|
B-
|
F
|
Company/solution
81.8
n=16
Censinet assessment N/A
culture
--
loyalty
C+
operations
C
relationship
B+
services
B
value
B-
COMMENTS
79.2
n=26
Censinet assessment N/A
culture
--
loyalty
B
operations
C+
relationship
C+
services
C+
value
C
COMMENTS
78.8
n=21
Censinet assessment N/A
culture
--
loyalty
C
operations
C+
relationship
B
services
B
value
C
COMMENTS
70.5
n=20
Censinet assessment N/A
culture
--
loyalty
C-
operations
C-
relationship
B-
services
B-
value
F
COMMENTS
Solutions Not Ranked
L
Company/solution |
Overall performance score (100-point scale) |
Total evaluations |
Culture
|
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|
Access Healthcare
Ambulatory RCM Services * L |
97.9 |
n=6
|
--
|
A+
|
A
|
A+
|
A
|
A+
|
| |
|
|
|
|
||||
|
Acclara (an R1 Company)
MSM, a Tegria Company MSM Outsourced Billing * L |
74 |
n=12
|
--
|
C
|
C-
|
C+
|
C
|
C-
|
| |
|
|
|
|
||||
|
Azalea Health
Azalea RCM * L |
76.2 |
n=14
|
--
|
C+
|
C
|
B-
|
C
|
C
|
| |
|
|
|
|
||||
|
Greenway Health
Greenway Revenue Services * L |
42.1 |
n=8
|
--
|
F
|
F
|
F
|
F
|
F
|
L
Company/solution |
Overall performance score (100-point scale)
|
Total evaluations |
|
Access Healthcare
Ambulatory RCM Services * L culture
--
loyalty
A+
operations
A
relationship
A+
services
A
value
A+
|
97.9 |
n=6
|
|
Acclara (an R1 Company)
MSM, a Tegria Company MSM Outsourced Billing * L culture
--
loyalty
C
operations
C-
relationship
C+
services
C
value
C-
|
74 |
n=12
|
|
Azalea Health
Azalea RCM * L culture
--
loyalty
C+
operations
C
relationship
B-
services
C
value
C
|
76.2 |
n=14
|
|
Greenway Health
Greenway Revenue Services * L culture
--
loyalty
F
operations
F
relationship
F
services
F
value
F
|
42.1 |
n=8
|
L
Company/solution
Access Healthcare
Ambulatory RCM Services * L
Ambulatory RCM Services * L
97.9
n=6
n=6
culture
--
loyalty
A+
operations
A
relationship
A+
services
A
value
A+
Acclara (an R1 Company)
MSM, a Tegria Company MSM Outsourced Billing * L
MSM, a Tegria Company MSM Outsourced Billing * L
74
n=12
n=12
culture
--
loyalty
C
operations
C-
relationship
C+
services
C
value
C-
Azalea Health
Azalea RCM * L
Azalea RCM * L
76.2
n=14
n=14
culture
--
loyalty
C+
operations
C
relationship
B-
services
C
value
C
Greenway Health
Greenway Revenue Services * L
Greenway Revenue Services * L
42.1
n=8
n=8
culture
--
loyalty
F
operations
F
relationship
F
services
F
value
F
Other notable performances in Ambulatory RCM Services
Other notable performances
Solutions for which at least 100% of respondents answered yes.
Avoids charging for every little thing?
R1
R1 Physician RCM Services
R1 Physician RCM Services
n=16 100%
Avoids charging for every little thing?
R1
R1 Physician RCM Services
R1 Physician RCM Services
n=16 100%
