A+ = 93.0+
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
C+ = 77.0-79.9
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
Market average: 74.6
Services average: 89.7
Overall performance score (100-point scale) |
Trend (2022-2023) |
Total evaluations |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|||
|
R1 RCM
R1 Physician RCM Services 
|
81.8 |
+2%
|
n=16
|
C+
|
C
|
B+
|
B
|
B-
|
||
| |
|
|
|
|||||||
|
athenahealth
RCM Services
|
79.2 |
+9%
|
n=26
|
B
|
C+
|
C+
|
C+
|
C
|
||
| |
|
|
|
|||||||
|
CompuGroup Medical US
ARIA RCM
|
78.8 |
+20%
|
n=21
|
C
|
C+
|
B
|
B
|
C
|
||
| |
|
|
|
|||||||
|
NextGen Healthcare
NextGen RCMS
|
70.5 |
-10%
|
n=20
|
C-
|
C-
|
B-
|
B-
|
F
|
||
50.0 |
100.0 |
|||||||||
81.8
n=16
loyalty
C+
operations
C
relationship
B+
services
B
value
B-
79.2
n=26
loyalty
B
operations
C+
relationship
C+
services
C+
value
C
78.8
n=21
loyalty
C
operations
C+
relationship
B
services
B
value
C
70.5
n=20
loyalty
C-
operations
C-
relationship
B-
services
B-
value
F
Solutions Not Ranked
Ordered alphabetically
L
|
Overall Performance Score (100-point scale) |
Total evaluations |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|
|
Access Healthcare
Ambulatory RCM Services L |
97.9 |
n=6
|
A+
|
A
|
A+
|
A
|
A+
|
| |
|
|
|
||||
|
Azalea Health
Azalea RCM L |
76.2 |
n=14
|
C+
|
C
|
B-
|
C
|
C
|
| |
|
|
|
||||
|
Greenway Health
Greenway Revenue Services L |
42.1 |
n=8
|
F
|
F
|
F
|
F
|
F
|
L
&nbps;
Access Healthcare
Ambulatory RCM Services L
Ambulatory RCM Services L
97.9
n=6
n=6
loyalty
A+
operations
A
relationship
A+
services
A
value
A+
Azalea Health
Azalea RCM L
Azalea RCM L
76.2
n=14
n=14
loyalty
C+
operations
C
relationship
B-
services
C
value
C
Greenway Health
Greenway Revenue Services L
Greenway Revenue Services L
42.1
n=8
n=8
loyalty
F
operations
F
relationship
F
services
F
value
F
Other Notable Performances
Other Notable Performances
Ranked solutions for which at least 100% of respondents answered yes.
Avoids charging for every little thing?
R1
Physician RCM Services
Physician RCM Services
n=16 100%
Avoids charging for every little thing?
R1
Physician RCM Services
Physician RCM Services
n=16 100%
