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User Commentary
Value, Value
athenahealth has been great, and we honestly love them. However, the firm has been talking about...
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Relationship
With athenahealth, I like the fact that everything is in place. Things go smoothly, and I don't have...
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Relationship, Relationship, Services, Services, Value, Value
athena is a great medical records management company. They are not so good on the billing side, but...
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Relationship, Relationship, Services, Services
We are really happy with athena and the way they work. athena gives us a lot of information when...
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Relationship, Relationship, Operations, Operations
athena needs to process the cases faster. They take a long time, sometimes even years, to process a...
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Relationship, Relationship
athenahealth seems to be ahead of the curve when changes are coming. We get warnings when there will...
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Relationship, Relationship, Operations, Operations
On the revenue side of things, I have been nothing but pleased since we started. Even the onboarding...
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Relationship, Relationship, Services, Services
Everything seems timely with athenahealth’s filing of claims, and if we get hung up, there is...
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Relationship, Relationship, Services, Services, Value, Value
The ability to handle the revenue side of things with a minimum number of extra personnel has been a...
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Relationship, Operations, Services, Services
I am not satisfied with athenahealth’s timely filing. They don’t follow up, and they have the...
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Relationship, Operations, Services, Services
athenahealth doesn’t always give the correct reason for denials. They should be attaching the EOB on...
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Loyalty, Relationship, Relationship
I know what athenahealth can be, and I keep having hopes and offering my services to help them. I am...
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Services, Services
I love athenahealth, and I tell everyone the firm's services are great, but there are definitely...
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Relationship, Relationship
Some things have been a little frustrating with athenahealth, such as when they have created tasks...
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Relationship, Relationship
We frequently open up cases when we have issues with stuff, and sometimes the people at athenahealth...
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Loyalty, Loyalty, Relationship, Relationship
athenahealth knows that we are very much an accelerated, growing company, so they are very much...
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Value, Value
We really like working with athenahealth. Our revenue seems to be about the same as it was when we...
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Services, Services
One of the best things about athenahealth handling our billing is that that allows me to work a...
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Relationship, Relationship
athenahealth's service response is really good. We call them, and there is always somebody online...
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Services
Everything the firm does is on time. Everything is done on the day that the patient comes in....
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Relationship, Relationship
I have a regular call with an athenahealth person who helps me with any problems. I just share my...
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Relationship, Relationship, Services, Services
There is a lot of information, so I can go in and look at different ways to do things in the firm’s...
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Relationship, Relationship, Operations, Operations
Things have worked out with athenahealth. In the beginning, I had someone who was very patient there...
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Relationship, Relationship, Relationship
athena assigned double the number of people we asked for, and that was good for us because it spread...
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Relationship, Relationship, Relationship
We have regular meetings with our account executive, athena’s sales representative, and a couple of...
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Relationship, Relationship, Relationship
Administrative tasks are the last things people want to do because they don't solve a problem or...
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Relationship, Relationship, Relationship
Systemwide issues or outages don’t happen very often, but when they do, athena’s team takes...
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Relationship, Relationship, Relationship
I go to regular meetings at my organization where we talk about all the issues we have to work out...
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Services, Services, Services
We like that the RCM services are all integrated. athenahealth leverages technology fantastically....
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Relationship, Relationship, Relationship, Services
The back-end support team doesn't always do a thorough job of reviewing issues, so it takes a lot of...
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Relationship, Relationship, Relationship
I have somebody at athenahealth that I can reach out to with any problem, and that person resolves...
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Services, Services, Services
athenahealth’s RCM services are done on top of the claims, and recent improvements help catch things...
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Relationship, Relationship, Relationship
We had a problem with an account manager, and an executive contacted us, and then the account...
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Services, Services, Services
The alarm for reviewing a claim is a little far out. The time frame for denials is eight weeks with...
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Value, Value, Value
There are a lot of things athenahealth doesn't charge us for that they could. A lot of mundane...
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Relationship, Relationship, Services, Services, Services
I would like it if athenahealth would allow practices more autonomy in the claims process and not...
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Relationship, Relationship, Relationship
There has been an improvement in athenahealth’s responsibility. They are lessening the days that go...
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Relationship, Relationship, Relationship, Services, Services, Services
I would like to see more transparency with athenahealth’s services. For example, the firm may throw...
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Relationship, Relationship, Relationship
If someone has a one-off question, they have to stand on their head and go through 75 screens to get...
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Relationship, Relationship, Relationship
athenahealth is the Rolls-Royce of healthcare. They are certainly better than any other firm we have...
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Relationship, Relationship, Relationship, Services, Services, Services
There is an issue where rural health practices cannot get everything set up the correct way. That is...
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Services, Services, Services
We had a rough patch with athenahealth in terms of the revenue cycle; the firm got really behind on...
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Services
We anticipated that the firm would take a lot of the load off of our revenue cycle team and do some...
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Relationship, Relationship, Relationship, Services, Services, Services
athenahealth is a strong player in the sense that they work off of a centralized network. The firm...
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Relationship, Relationship, Relationship, Value, Value, Value
If we produce a clean claim, athenahealth does a good job of helping us convert that claim to cash.
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Loyalty, Loyalty, Loyalty
One of the great things about athenahealth is that they have a shared model, and their model is done...
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Relationship, Relationship, Relationship
I definitely have a very strong customer success manager at athenahealth, and I have the contact...
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Loyalty, Loyalty, Services
The firm needs the ability to handle more value-based care, episodic bundles, condition-based...
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Relationship, Relationship, Relationship, Services, Services, Services
athenahealth does a good bit of the basic payment posting and immediate claims adjudication work,...
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Services, Services
We put in insurance information, and then the system shows us whether the information is eligible or...
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Relationship, Relationship
athena has resources we can access for best practices for clean claims.
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Value, Value
athena takes a percentage of our claims, and that is not fair. We pay for vaccinations, but athena...
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Services
I would tell a friend that athenahealth’s services can handle the basic billing processes but not...
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Services
athenahealth’s claim-resolution process could improve. One thing specifically that is missing is an...
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Relationship
We are very specialized, so sometimes athenahealth’s staff has difficulty with some of our billing...
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Relationship, Services
athenahealth works as a community of doctors, and emergency medicine is a newer service line that...
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Value
We process more claims than we did prior to athenahealth. We definitely collect more. And at the end...
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Relationship
There are issues that we bring to athenahealth’s attention, and sometimes they are not resolved on a...
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Loyalty
I recently went to athenahealth’s conference, and they have a lot of new products coming soon. I...
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Relationship, Operations
We are supposed to have regular meetings with athenahealth, but they don't end up happening as often...
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Relationship
I am very happy with the way athenahealth follows up on claims that aren't paid. When I look at...
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Value
I appreciate that athenahealth is making different ways of paying available to our patients. Those...
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Operations, Services
I would like to have a better understanding of how the system works. The system can be very complex....
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Services
A lot of features are automated; we like that some of the reports can be created automatically.
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Value
It would be hard to use athena's system without the billing services. I don't know whether there is...
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Relationship
The firm is not exceeding our expectations. The staff and consultants are not solving our problems....
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Relationship
athena is declining in executive involvement a bit. We haven’t heard from anyone higher up to ask...
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Services
We have athenaOne, and there is a whole carrot-and-stick approach with a cloud-based solution. We...
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Value
The better we do as a business, the better the firm does based on their business model. Our rate of...
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Relationship
We have finally managed to get a good customer representative. Things have been great because our...
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Relationship
The only promise that athenahealth does not keep or misrepresents is regarding revenue cycle...
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Relationship
If the customer doesn't have a good customer support relationship and has to go through...
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Relationship
Our account manager is great. We deal with our account manager more than anyone else. I am starting...
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Relationship, Services
If we don't see much from something, it is working well. athenahealth's services generally just work....
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Relationship
Even though someone we talk to is high up in athenahealth's organization, they reach out to us, and...
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Relationship
The RCM services reduce my overhead with manpower. The service is great. The up-front detail is...
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Services
I don't have any trouble with the firm's product. Everything is held within the program. It is easy...
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Services
The firm's system is probably not straightforward for anybody. The claims reporting piece has a lot...
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Services, Value
Most of the claims I send out come back clean and paid with no problems. A small remaining...
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Relationship
Overall, things go smoothly with athena 99% of the time, and when I call the firm to ask questions,...
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Relationship
When we first signed on with athena, there was a certain level of work that the firm was doing, and...
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Relationship
I have to log in and click around to get support. I know that support is available, but it is hard...
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Relationship, Services
There are difficulties in terms of all the payer denials that providers have to deal with. Some...
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Value
We would tell a friend looking into using athenahealth's RCM services that we have had more...
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Relationship, Services
There have been too many errors in the billing with the submission of claims and lots of issues with...
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Relationship
The staff from athenahealth is great, and they are helpful with person-to-person communication when...
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Relationship
One of the benefits we have is a customer service manager. Ever since we began working with...
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Relationship
athenahealth has not consistently met our expectations. They have informed us that we are going...
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Value
We just got a new account manager, and they are better than the previous one we had. We are seeing...
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Relationship, Value
I am new to athenahealth. I am not impressed. I never had the issues we are having when I was with...
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Operations, Services
We wish that the claims would be scrubbed properly during the first pass by athenahealth. The firm...
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Relationship, Services
I am not really impressed with athenahealth. I am actually questioning whether our athenahealth...
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Relationship, Services
athenahealth has a good understanding of certain states' Medicaid billing rules, but they don't have...
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Value
We would buy athenahealth’s services again because of our size; we need help tracking down money...
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Relationship
We would like athenahealth to have someone call us to highlight the things we should be focused on....
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Relationship
Overall, our partnership with athenahealth has been good. There was a transition with our accounts...
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Relationship
I wish our athenahealth accounts representative would be more hands on. They recommend that we try...
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Relationship, Services
athenahealth is very consistent, but because of where we are right now, we haven't been able to...
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Relationship
Whenever we reach out to athenahealth, they are quick to get back to us. They try to go above and...
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Value
The only problem we have with the firm is that there is a lot of lag time. There are months of lag...
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Relationship
If I ever have a problem, I can submit a case. And even if the problem doesn't get fixed right away,...
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Relationship, Operations, Services
With athena, there is always a planning process, but the kinks are never worked out perfectly. I...
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Relationship, Services
We have had the best partnership with athena. We have no complaints. I have recommended athena to...
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Services
On the clinical side, athenahealth’s product is good overall, and the updates seem to go well.
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Relationship, Value
When we have issues in the firm's system, athenahealth throws a third party at us who can help us,...
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Relationship, Operations
My onboarding manager from athenahealth was awesome, but it has been difficult to get ahold of the...
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Relationship
We started our engagement with the firm during the COVID-19 pandemic, so we didn't have direct...
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Relationship
During the COVID-19 pandemic, athenahealth had issues with claims that took forever to resolve. We...
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Operations
I would tell potential athenahealth customers to ensure their onboarding is what they want it to be...
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Relationship, Services
athenahealth has issues. For example, they need to work on billing, scheduling, and completion of...
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Services
The firm's software is good. There are some glitches, but I have used a lot of different billing...
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Services
We recently had an issue with patient balances in the firm's system, and athenahealth helped us...
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Relationship
athenahealth has a phone line where we can create tickets, and we have another mechanism to create...
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Relationship, Services
I like how frequent and regular the updates to the system happen and that we get all the...
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Services
My biggest complaint is that I can't stand athena’s scheduling. It is weird. I am getting pounded by...
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Value
I am pretty satisfied with athena overall. If not, I wouldn't be spending money on the firm. The...
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Relationship, Services
We have had to use athena for some custom coding. We told athena that something needed to be...
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Relationship
athenahealth is very good; I have no complaints. They are timely. It seems like their expectations...
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Relationship
Over the last several months, I have noticed the firm is delayed in getting back to me about my...
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Loyalty, Relationship, Services, Value
athenahealth helps me make decisions on pricing, ordering, and things. I have data at my fingertips...
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Relationship
There were some great people from athenahealth working with us before, but now I don’t even know who...
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Relationship
Besides some hiccups, athenahealth does a good job of posting our claims in the proper timelines....
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Relationship, Operations
athenahealth could improve their follow-up process. It tends to be automated depending on how...
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Relationship
athenahealth needs to do a better job with appeals because their appeals are not specific enough....
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Relationship, Services
Our biggest problem with athenahealth is with payments. athenahealth is not posting payments to the...
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Loyalty, Operations
We love athenahealth, but we have had some growing pains this year. It is hard to find people who...
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Relationship
The firm's RCM services are excellent, but on the other hand, the customer service team leaves a lot...
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