athenahealth RCM Services Commentary

Filtered view: All

For the most part, athenahealth follows through with their stuff. The biggest challenge for any firm...

athenahealth is working on some things that would help in terms of contract stuff and making sure...

Everyone I work with at athenahealth is fantastic. Even when the customer service people don't know...

athenahealth does quite a bit of front-end claims scrubbing and denial work that helps us prevent...

I've been through lots of representatives with athenahealth, and my current one is the best one in...

athenahealth does a great job with cash collections. Our turnaround time is quick. They do a lot of...

Workers' compensation is a big challenge for us. Our A/R is the worst with workers' compensation,...

athenahealth does the enhanced claim resolution service; they take pretty much every claim and work...

athenahealth does a great job with denials. About 97% of my claims are paid on the first pass. Very...

Patients love how easy the patient portal is for athenahealth. It is very robust. They can do so...

I love the staff at athenahealth. The firm has a talent for finding people who are happy, nice,...

I’m very satisfied with the cash collections from athenahealth. Perfection doesn’t exist, but...

All our patients get is a bill, but we don't have athenahealth reach out to patients directly. We...

athenahealth does very well strategically, and their overall account management is amazing.

We're spending a significant amount of money on athenahealth's service. We negotiated our rate with...

athenahealth has a good model, and it has been working. We have been getting paid. We bill something...

What athenahealth is doing is coding, but if there is a modifier issue, they come to us and ask...

With athenahealth, we are supposed to have one biller and one coder, and I think that is still not...

With athenahealth, we can set a lot of stuff up automatically. The claims have been going out so...

With athenahealth, things have been seamless. athenahealth uses people in India. I guess we cannot...

athenahealth does well on cash collections, and it is because of the product usage. There are always...

athenahealth could improve their customization to the client level on some things, like A/R days,...

I'm very satisfied with our account management from athenahealth. athenahealth is extremely...

The athenahealth consultants who understand our needs and bridge the gap are knowledgeable. But our...

athenahealth needs a lot of help in figuring out how to work the claims. They are constantly kicking...

My staff members constantly complain about denials, authorizations, and support with the firm's RCM...

Sometimes there will be situations when patients make mistakes with where they send their payments...

With athenahealth’s RCM services, there are some things I have to scrub or that I will adjust the...

There are still some areas that athenahealth could improve with their RCM services. The firm's staff...

We continue to use athenahealth's RCM services because they have a lot of data. If we were to switch...

When I meet with our athenahealth customer service person, we go through our reports, and we exceed...

The biggest gap athenahealth could fill is helping manage refunds that need to be sent to the...

athenahealth’s initial customer service for those who know nothing is fabulous. Their online...

For the administrator of the practice, it is very good to have all the different kinds of reports...

All we do is create a charge and send it. athenahealth does the rest. The only things that come back...

I would rate athenahealth’s impact on the denials rate slightly below the top because there are...

RCM is the most important thing. So athenahealth has made our job much easier from a practitioner’s...

athenahealth's services really do it all for our practice. The rules engine that scrubs outgoing...

athenahealth's staff members are better now. We have a customer service manager assigned to us who...

athenahealth consistently exceeds expectations, but when we first went live with their RCM services,...

Initially, we had a lot of billing issues with athenahealth. We are working through them, but that...

athenahealth doesn’t proactively engage. We are having billing issues related to some of our...

To exceed my expectations, I would need to feel like a small practice is as valuable to athenahealth...

Our representative talks a big game, but they don’t deliver. There is no action or follow-through....

The RCM services are doing the job, just not well or proactively to help us be better. When we ask...

The revenue cycle is where athenahealth shines the most. They are very helpful in how they work...

athenahealth’s sales team is very difficult to deal with, and their pricing practices are a little...