athenahealth RCM Services
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Manager

We pay only our percentage, and athenahealth doesn’t charge any extra.

Apr 2022
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Manager

athenahealth takes a lot of the work off our practice's plate. Their rules engine scrubs the claims...

Apr 2022
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Manager

I would like athenahealth to improve their processing time for claims. Sometimes, we correct some...

Apr 2022
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Manager

athenahealth's support is pretty good overall, but athenahealth tends to outsource their support...

Apr 2022
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COO

athena is trying to set up clients from a global perspective rather than trying to understand each...

Mar 2022
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Manager

athena’s team that works on our projects does a good job. The team goes into detail and does all...

Mar 2022
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Director

I am on the fence as to whether I would buy these services again because we have had some...

Mar 2022
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Director

athena tries to keep promises, but that takes some process changes, meetings, and other things....

Mar 2022
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Director

I like the way that athena does all of our updates at one time. That is helpful for strategy purposes....

Mar 2022
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Director

I would be a fan of athena’s RCM services if they were thorough and complete. However, athena’s RCM...

Nov 2021
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Director

athena is great at sales. There is not a lot that I find of immediate value from either their EHR...

Nov 2021
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VP/Other Executive

Within the scope of what athenahealth does, we have had our own challenges, but their work has been...

Nov 2021
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VP/Other Executive

The only thing that has changed within the last couple of years is that athenahealth has dropped the...

Nov 2021
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VP/Other Executive

athenahealth has added some enhancements, and some of them still need a little work. They have added...

Nov 2021
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VP/Other Executive

We only pay one flat rate. Overall, athenahealth has exceeded our expectations. We get a lot for our...

Nov 2021
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VP/Other Executive

I don't hear much from athenahealth’s executives. They put out some letters every quarter or so that...

Nov 2021
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Director

A lot of the time, I am put on hold too long with the firm, and they say that we will get a...

Nov 2021
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Director

We have a lot of workers' comp claims, but athenahealth doesn't provide services for those at all.

Nov 2021
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Director

athenahealth doesn't consistently exceed expectations. athenahealth meets the bare minimum.

Nov 2021
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Director

Most of the people that are working our claims are overseas. That definitely doesn't reduce our pain...

Nov 2021
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Director

athenahealth says that they are going to work on our claims, but they don't work on the claims as...

Nov 2021
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VP/Other Executive

I have worked with a lot of RCM systems, but athenahealth has made various strides in expanding...

Aug 2021
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VP/Other Executive

The vendor exceeds our expectations around the accessibility of APIs. We are able to post payments...

Aug 2021
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VP/Other Executive

The vendor's staff members are fantastic. They made changes to have a product owner, as some things...

Aug 2021
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Manager

athenahealth could improve by posting the payments correctly so that we didn't have to call in so...

Aug 2021
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Manager

It seems like athenahealth wants to charge us for all of the add-on things. With all of the...

Aug 2021
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Manager

We have a strong partnership with athenahealth. We don't have any big issues with them.

Aug 2021
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Manager

I would definitely recommend athena, but my insurance supervisor isn’t always totally excited over...

Aug 2021
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Manager

The vendor deals with virtual money, deals with the clearinghouse, and actually posts the payment to...

Jul 2021
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Manager

The firm at least meets expectations. They are offering more intense billing things now, and I do...

Jul 2021
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Manager

We get some strategic help to maximize claims and collections with our customer success person, and...

Jul 2021
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Manager

I have certainly talked to all the various executives; they have been very helpful, and they get...

Jul 2021
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Manager

We get what we pay for, and we spent the same amount or more on previous systems that we didn’t get...

Jul 2021
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CEO/President

As we get more into things with athenahealth, there are continuing issues with their revenue cycle...

Jul 2021
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CEO/President

I would say that the athenahealth salespeople sold us a product that was not accurate. They sold us...

Jul 2021
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CEO/President

athenahealth needs to listen to their clients. If they want to be strategic, they need to think...

Jul 2021
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CEO/President

I would like athenahealth to audit posting error rates and timely collection rates. athenahealth...

Jul 2021
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CEO/President

I had a great IT lawyer when I was negotiating the contract with athenahealth, and as soon as I told...

Jul 2021
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Director

athenahealth has consistently met expectations and occasionally exceeded expectations. They are...

Jul 2021
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Director

athenahealth has had a few shifting goals in their strategy. Their organizational leadership has...

Jul 2021
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Manager

We have to do more work in the process than anticipated. The billing service isn't exactly what we...

Jul 2021
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Manager

I would like to see improvement in the responses to the cases we send in. The IT folks don't seem to...

Jul 2021
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Manager

Overall, athena is great. Things are going well. They are doing better than past RCM firms for sure....

Jul 2021
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Analyst/Coordinator

The value of athena's service has decreased; it isn’t worth the cost. It is very pricey. The...

Jul 2021
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CEO/President

I didn’t realize that athena would get a big piece of certain types of payments. They want a piece...

Jun 2021
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CEO/President

athena could do a better job of implementing things and explaining the claims they route back to us....

Jun 2021
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CEO/President

athena’s execution is better than most vendors. I don’t think we could function without the RCM...

Jun 2021
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CEO/President

athena's services cost a lot for what they do, and while they are really good at scrubbing our...

Jun 2021
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