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athenahealth RCM Services Comments
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KLAS Research Director - Aaron Gleave
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Aaron Gleave

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aaron.gleave@klasresearch.com

 
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User Commentary

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Manager

The vendor deals with virtual money, deals with the clearinghouse, and actually posts the payment to...

Jul 2021
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Manager

The firm at least meets expectations. They are offering more intense billing things now, and I do...

Jul 2021
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Manager

We get some strategic help to maximize claims and collections with our customer success person, and...

Jul 2021
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Manager

I have certainly talked to all the various executives; they have been very helpful, and they get...

Jul 2021
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Manager

We get what we pay for, and we spent the same amount or more on previous systems that we didn’t get...

Jul 2021
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CEO/President

As we get more into things with athenahealth, there are continuing issues with their revenue cycle...

Jul 2021
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(0)
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CEO/President

I would say that the athenahealth salespeople sold us a product that was not accurate. They sold us...

Jul 2021
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(0)
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CEO/President

athenahealth needs to listen to their clients. If they want to be strategic, they need to think...

Jul 2021
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(0)
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CEO/President

I would like athenahealth to audit posting error rates and timely collection rates. athenahealth...

Jul 2021
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(0)
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CEO/President

I had a great IT lawyer when I was negotiating the contract with athenahealth, and as soon as I told...

Jul 2021
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(0)
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Director

athenahealth has consistently met expectations and occasionally exceeded expectations. They are...

Jul 2021
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(0)
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Director

athenahealth has had a few shifting goals in their strategy. Their organizational leadership has...

Jul 2021
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(0)
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Manager

We have to do more work in the process than anticipated. The billing service isn't exactly what we...

Jul 2021
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(0)
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Manager

I would like to see improvement in the responses to the cases we send in. The IT folks don't seem to...

Jul 2021
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(0)
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Manager

Overall, athena is great. Things are going well. They are doing better than past RCM firms for sure....

Jul 2021
||
(0)
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Analyst/Coordinator

The value of athena's service has decreased; it isn’t worth the cost. It is very pricey. The...

Jul 2021
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(0)
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CEO/President

I didn’t realize that athena would get a big piece of certain types of payments. They want a piece...

Jun 2021
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(0)
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CEO/President

athena could do a better job of implementing things and explaining the claims they route back to us....

Jun 2021
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(0)
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CEO/President

athena’s execution is better than most vendors. I don’t think we could function without the RCM...

Jun 2021
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(0)
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CEO/President

athena's services cost a lot for what they do, and while they are really good at scrubbing our...

Jun 2021
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(0)
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Manager

We had multiple people in our billing group when we signed with athenahealth. Now, we do not have as...

May 2021
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(0)
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Manager

The main thing that I like about athenahealth's RCM services is that it gives us all of the...

May 2021
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(0)
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Manager

athenahealth could improve their interfacing on the billing side. It takes a while to do that. The...

May 2021
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(0)
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Manager

I only interface with athenahealth’s consultants every once in a while, but I have not been...

May 2021
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(0)
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Manager

athenahealth was a publicly held company, and they have gone private and merged with another...

May 2021
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(0)
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Director

We are charged according to how we set up the contract with athenahealth, and it seems to be reasonable....

May 2021
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(0)
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Director

The revenue cycle perspective of the system is fairly easy to learn. There are some difficult areas...

May 2021
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(0)
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Director

When something is not working in athenahealth’s system, the resolution process is lengthy. It is...

May 2021
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(0)
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Director

athenahealth's system does not have a strong self-pay collection module. They focus most of their...

May 2021
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(0)
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Director

athenahealth allows clients to get involved in research efforts. I have had a lot of really good...

May 2021
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(0)
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Director

I am displeased with the revenue cycle product itself. It kind of sat on a shelf and didn’t get a...

May 2021
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(0)
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Manager

Timely work has turned into a problem with athenahealth. They should be handling things rather than...

Apr 2021
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(0)
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Manager

We have been very happy with athenahealth. They get bills out the door pretty fast and get revenue...

Apr 2021
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(0)
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Manager

We have been very happy with our partnership with athenahealth. If something doesn’t seem right, we...

Apr 2021
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(0)
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Manager

athenahealth has tried to nickel-and-dime us before, but we pretty much just say that we aren't...

Apr 2021
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(0)
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Manager

There have been some performance issues with athenahealth's system due to a big update we recently...

Apr 2021
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(0)
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Manager

We have regular meetings with athenahealth where their people talk to our people. We used to have a...

Apr 2021
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(0)
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Manager

One thing that is enormously valuable to me is that there are a ton of people at athenahealth who...

Apr 2021
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(0)
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Manager

We would do a bit of research to see what athenahealth offered out in the field, but I don't have...

Mar 2021
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(0)
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Manager

It would be great if athenahealth took on a little more and followed up with some of the insurance...

Mar 2021
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(0)
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Manager

Our ACO is starting to pull in a bit of software from other insurance companies to try to meet the...

Mar 2021
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(0)
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Manager

athenahealth offers a very good product for RCM. They have created good software. In this day and...

Mar 2021
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(0)
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Manager

I like that the eligibility is automatic. We didn’t have that before. I like that athena uses the...

Mar 2021
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(0)
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Manager

I think everybody is pretty knowledgeable at athena. We have a sales representative or an account...

Mar 2021
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(0)
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Manager

In certain areas, athena does exceed expectations, but in other areas, they don’t. They have claims...

Mar 2021
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(0)
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Manager

athenahealth's customer service has changed in a big way. Cases go longer without being answered,...

Mar 2021
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(0)
 Thank you  Helpful

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Manager

athenahealth has a good program, but things have definitely fallen through the cracks. The billing...

Mar 2021
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(0)
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Manager

In terms of sending out calls through the system, everything is automated and not hard to do. But...

Mar 2021
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(0)
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Manager

I have high expectations, and I wouldn't say that athena exceeds my expectations. There are some...

Mar 2021
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(0)
 Thank you  Helpful

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Manager

We are always meeting with our client manager and even the manager's supervisors. Those meetings are...

Mar 2021
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(0)
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Manager

athenahealth does a good job of getting the EODs in the system, making adjustments, and notating...

Mar 2021
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(0)
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Manager

athenahealth RCM Services is a bit bulky. The view of its billing and claims screens could be more...

Mar 2021
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(0)
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Manager

The vendor has started offering explosion codes in the last year for COVID-19. That has been...

Mar 2021
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(0)
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Director

athenahealth does not consistently exceed our expectations with A/R collections. They do things very...

Mar 2021
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(0)
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Director

athenahealth does have the strategy to work on our account, but I would prefer that they understand...

Mar 2021
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(0)
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CFO

I don’t think athena is forward thinking enough. CMS is changing their reimbursement protocols and...

Jan 2021
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(0)
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CFO

Other than our account representative, we really don’t interact a whole lot with athena on the...

Jan 2021
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(0)
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CFO

We have had to go to a third party to do a lot of things that athena should be doing. In fact, I...

Jan 2021
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(0)
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Director

athena is great. They manage our claims effectively, and we have no problems with them. athena has...

Dec 2020
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(0)
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Manager

athenahealth’s support is always there for us, and I like the versatility in terms of what we can...

Dec 2020
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(0)
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VP/Other Executive

The vendor’s strategic ability is really good. They focus their effort on improving where they can...

Dec 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

The vendor’s aptitude for explaining their workflows on their revenue cycle side is tough to...

Dec 2020
||
(0)
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VP/Other Executive

When we read the fine print, athenahealth follows what they outline. We don’t really understand...

Dec 2020
||
(0)
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VP/Other Executive

athenahealth puts their training out there, but we get out of it what we put into it. If we don’t...

Dec 2020
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(0)
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VP/Other Executive

The vendor used to do updates quite often, and that drove me crazy because we barely learned the...

Dec 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

When we contact the vendor, we sometimes get somebody who was just hired and doesn’t know the...

Dec 2020
||
(0)
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Manager

When it comes to whether athenahealth charges for every little thing, if we want the more robust...

Dec 2020
||
(0)
 Thank you  Helpful

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Manager

athenahealth doesn't exceed our expectations. I would like to see the employee training for posting...

Dec 2020
||
(0)
 Thank you  Helpful

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COO

We have athenahealth do our collections on the insurance side. In terms of long-term plans, we...

Nov 2020
||
(0)
 Thank you  Helpful

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COO

When it comes to the quality of the staff, the quality of different employees isn't always...

Nov 2020
||
(0)
 Thank you  Helpful

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COO

There really isn’t any executive involvement. I have never dealt with anybody on an executive level...

Nov 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

athenahealth's EMR is good for the physicians, but everybody else in our organization hates...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

athenahealth hasn't exceeded our expectations. They haven't even met our expectations consistently....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

athenahealth thinks strategically, but things don't always fit. I wish the vendor would think...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

athenahealth likes to publish a lot of statistics around the revenue cycle. But our revenue cycle...

Nov 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

I wouldn't recommend athenahealth's revenue cycle services to anybody. I would tell others to keep...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have been a very satisfied practice with athenahealth. Before moving to athenahealth, we had...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

athena has a very large user group that we participate in, and they also have a user group just for...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

athenahealth interfaces very well. That is one of their strengths. They have APIs with other vendors...

Nov 2020
||
(0)
 Thank you  Helpful

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Manager

athena consistently exceeds our expectations. Their rapid development of telehealth was a prime...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we were using a client server before we went with cloud-based athenahealth, upgrades were...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

athenahealth changed hands. They are in a group of private investors now. They were previously a...

Nov 2020
||
(0)
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