athenahealth RCM Services Commentary
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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User Commentary

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Manager

Relationship

Sometimes it seems like we reach the limit of the firm's knowledge. When we have a problem they...

May 2024
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Manager

Services, Value

athenahealth bills all our charges. We input the information they need, and they do the actual...

May 2024
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Manager

Services

athenahealth has amazing spreadsheets where we can generate reports and see what is coming in. I try...

May 2024
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Manager

Relationship

athenahealth does an excellent job of making sure all the claims are handled and billed accurately....

May 2024
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Manager

Relationship, Operations

The staff and consultants are pretty high quality. There was a time when we knew more than the...

May 2024
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Director

Services

athenahealth has not kept up enough with changes in healthcare billing. Their model is very...

Apr 2024
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Director

Relationship

athenahealth offshores their billing support and follow-up. The support staff is poor at the first...

Apr 2024
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Director

Relationship, Services

athenahealth does well at managing timely filing for payers who have standards across the nation,...

Apr 2024
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Director

Services

Our denial rates are not bad with athenahealth’s services. There is room for improvement....

Apr 2024
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Director

Relationship

When all things work well, athenahealth’s impact on our A/R days is good, but all they have to do is...

Apr 2024
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Director

Operations

athenahealth’s billing services are intrinsic to our agreement, and I would buy the services again....

Apr 2024
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Manager

Value

I would not buy athenahealth's services again because if our people did the work, we would be more...

Apr 2024
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Manager

Relationship

When we reach out to athenahealth, they don't understand what we are trying to tell them. They don't...

Apr 2024
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Manager

Loyalty, Relationship

Our customer service manager tries to do what they can. Our partnership with athenahealth is...

Apr 2024
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Manager

Services

I like the product and the reporting the firm gives us periodically. The reports are good. We are...

Apr 2024
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Manager

Operations

When we first set things up with athenahealth, everything was set up incorrectly. It took quite a...

Apr 2024
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CEO/President

Value

I think athenahealth’s service is great. Whatever it costs me, it would cost me a lot more to pay...

Feb 2024
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CEO/President

Value

I feel like athenahealth’s price includes every little thing. Their interests are aligned because...

Feb 2024
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CEO/President

Relationship

The only reason I am giving athenahealth’s strategic ability a score slightly lower than perfect is...

Feb 2024
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Manager

Relationship

In the last year, athenahealth has come up with some new products, but their service has not been...

Jan 2024
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Manager

Relationship

Considering we can't understand athenahealth’s support people, I wouldn't rate their quality too...

Jan 2024
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Manager

Loyalty, Value

athenahealth's impact on A/R days is a positive thing. With new technology, we are hoping our...

Jan 2024
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Manager

Relationship, Relationship, Operations, Operations

athenahealth won't provide any more educational information, and if something doesn't come out in...

Dec 2023
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Manager

Relationship, Relationship

There might be a bit of a language barrier in athenahealth’s communication, and sometimes, I have to...

Dec 2023
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Manager

Relationship, Relationship

Everything is going well with athenahealth. The firm is always trying to make and implement...

Dec 2023
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Manager

Value, Value

athenahealth has been great, and we honestly love them. However, the firm has been talking about...

Nov 2023
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Manager

Relationship

With athenahealth, I like the fact that everything is in place. Things go smoothly, and I don't have...

Nov 2023
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Manager

Relationship, Relationship, Services, Services, Value, Value

athena is a great medical records management company. They are not so good on the billing side, but...

Nov 2023
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Manager

Relationship, Relationship, Services, Services

We are really happy with athena and the way they work. athena gives us a lot of information when...

Nov 2023
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Manager

Relationship, Relationship, Operations, Operations

athena needs to process the cases faster. They take a long time, sometimes even years, to process a...

Nov 2023
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Physician

Relationship, Relationship

athenahealth seems to be ahead of the curve when changes are coming. We get warnings when there will...

Nov 2023
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Physician

Relationship, Relationship, Operations, Operations

On the revenue side of things, I have been nothing but pleased since we started. Even the onboarding...

Nov 2023
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Physician

Relationship, Relationship, Services, Services

Everything seems timely with athenahealth’s filing of claims, and if we get hung up, there is...

Nov 2023
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Physician

Relationship, Relationship, Services, Services, Value, Value

The ability to handle the revenue side of things with a minimum number of extra personnel has been a...

Nov 2023
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Manager

Operations, Services, Services

I am not satisfied with athenahealth’s timely filing. They don’t follow up, and they have the...

Sep 2023
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Manager

Operations, Services, Services

athenahealth doesn’t always give the correct reason for denials. They should be attaching the EOB on...

Sep 2023
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Manager

Loyalty, Relationship, Relationship

I know what athenahealth can be, and I keep having hopes and offering my services to help them. I am...

Sep 2023
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Director

Services, Services

I love athenahealth, and I tell everyone the firm's services are great, but there are definitely...

Sep 2023
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Director

Relationship, Relationship

Some things have been a little frustrating with athenahealth, such as when they have created tasks...

Sep 2023
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Director

Relationship, Relationship

We frequently open up cases when we have issues with stuff, and sometimes the people at athenahealth...

Sep 2023
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Director

Loyalty, Loyalty, Relationship, Relationship

athenahealth knows that we are very much an accelerated, growing company, so they are very much...

Sep 2023
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Physician

Value, Value

We really like working with athenahealth. Our revenue seems to be about the same as it was when we...

Jul 2023
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Physician

Services, Services

One of the best things about athenahealth handling our billing is that that allows me to work a...

Jul 2023
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Physician

Relationship, Relationship

athenahealth's service response is really good. We call them, and there is always somebody online...

Jul 2023
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Manager

Services

Everything the firm does is on time. Everything is done on the day that the patient comes in....

Jul 2023
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Manager

Relationship, Relationship

I have a regular call with an athenahealth person who helps me with any problems. I just share my...

Jul 2023
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Manager

Relationship, Relationship, Services, Services

There is a lot of information, so I can go in and look at different ways to do things in the firm’s...

Jul 2023
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Manager

Relationship, Relationship, Operations, Operations

Things have worked out with athenahealth. In the beginning, I had someone who was very patient there...

Jul 2023
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Manager

Relationship, Relationship, Relationship

athena assigned double the number of people we asked for, and that was good for us because it spread...

Jun 2023
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Manager

Relationship, Relationship, Relationship

We have regular meetings with our account executive, athena’s sales representative, and a couple of...

Jun 2023
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Manager

Relationship, Relationship, Relationship

Administrative tasks are the last things people want to do because they don't solve a problem or...

Jun 2023
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Manager

Relationship, Relationship, Relationship

Systemwide issues or outages don’t happen very often, but when they do, athena’s team takes...

Jun 2023
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Manager

Relationship, Relationship, Relationship

I go to regular meetings at my organization where we talk about all the issues we have to work out...

Jun 2023
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COO

Services, Services, Services

We like that the RCM services are all integrated. athenahealth leverages technology fantastically....

Jun 2023
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COO

Relationship, Relationship, Relationship, Services

The back-end support team doesn't always do a thorough job of reviewing issues, so it takes a lot of...

Jun 2023
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Physician

Relationship, Relationship, Relationship

I have somebody at athenahealth that I can reach out to with any problem, and that person resolves...

May 2023
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Physician

Services, Services, Services

athenahealth’s RCM services are done on top of the claims, and recent improvements help catch things...

May 2023
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Physician

Relationship, Relationship, Relationship

We had a problem with an account manager, and an executive contacted us, and then the account...

May 2023
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Physician

Services, Services, Services

The alarm for reviewing a claim is a little far out. The time frame for denials is eight weeks with...

May 2023
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