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User Commentary
Value
I think athenahealth’s service is great. Whatever it costs me, it would cost me a lot more to pay...
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Value
I feel like athenahealth’s price includes every little thing. Their interests are aligned because...
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Relationship
The only reason I am giving athenahealth’s strategic ability a score slightly lower than perfect is...
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Relationship
In the last year, athenahealth has come up with some new products, but their service has not been...
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Relationship
Considering we can't understand athenahealth’s support people, I wouldn't rate their quality too...
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Loyalty, Value
athenahealth's impact on A/R days is a positive thing. With new technology, we are hoping our...
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Relationship, Relationship, Operations, Operations
athenahealth won't provide any more educational information, and if something doesn't come out in...
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Relationship, Relationship
There might be a bit of a language barrier in athenahealth’s communication, and sometimes, I have to...
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Relationship, Relationship
Everything is going well with athenahealth. The firm is always trying to make and implement...
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Value, Value
athenahealth has been great, and we honestly love them. However, the firm has been talking about...
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Relationship
With athenahealth, I like the fact that everything is in place. Things go smoothly, and I don't have...
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Relationship, Relationship, Services, Services, Value, Value
athena is a great medical records management company. They are not so good on the billing side, but...
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Relationship, Relationship, Services, Services
We are really happy with athena and the way they work. athena gives us a lot of information when...
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Relationship, Relationship, Operations, Operations
athena needs to process the cases faster. They take a long time, sometimes even years, to process a...
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Relationship, Relationship
athenahealth seems to be ahead of the curve when changes are coming. We get warnings when there will...
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Relationship, Relationship, Operations, Operations
On the revenue side of things, I have been nothing but pleased since we started. Even the onboarding...
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Relationship, Relationship, Services, Services
Everything seems timely with athenahealth’s filing of claims, and if we get hung up, there is...
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Relationship, Relationship, Services, Services, Value, Value
The ability to handle the revenue side of things with a minimum number of extra personnel has been a...
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Operations, Services, Services
I am not satisfied with athenahealth’s timely filing. They don’t follow up, and they have the...
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Operations, Services, Services
athenahealth doesn’t always give the correct reason for denials. They should be attaching the EOB on...
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Loyalty, Relationship, Relationship
I know what athenahealth can be, and I keep having hopes and offering my services to help them. I am...
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Services, Services
I love athenahealth, and I tell everyone the firm's services are great, but there are definitely...
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Relationship, Relationship
Some things have been a little frustrating with athenahealth, such as when they have created tasks...
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Relationship, Relationship
We frequently open up cases when we have issues with stuff, and sometimes the people at athenahealth...
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Loyalty, Loyalty, Relationship, Relationship
athenahealth knows that we are very much an accelerated, growing company, so they are very much...
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Value, Value
We really like working with athenahealth. Our revenue seems to be about the same as it was when we...
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Services, Services
One of the best things about athenahealth handling our billing is that that allows me to work a...
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Relationship, Relationship
athenahealth's service response is really good. We call them, and there is always somebody online...
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Services
Everything the firm does is on time. Everything is done on the day that the patient comes in....
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Relationship, Relationship
I have a regular call with an athenahealth person who helps me with any problems. I just share my...
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Relationship, Relationship, Services, Services
There is a lot of information, so I can go in and look at different ways to do things in the firm’s...
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Relationship, Relationship, Operations, Operations
Things have worked out with athenahealth. In the beginning, I had someone who was very patient there...
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Relationship, Relationship, Relationship
athena assigned double the number of people we asked for, and that was good for us because it spread...
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Relationship, Relationship, Relationship
We have regular meetings with our account executive, athena’s sales representative, and a couple of...
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Relationship, Relationship, Relationship
Administrative tasks are the last things people want to do because they don't solve a problem or...
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Relationship, Relationship, Relationship
Systemwide issues or outages don’t happen very often, but when they do, athena’s team takes...
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Relationship, Relationship, Relationship
I go to regular meetings at my organization where we talk about all the issues we have to work out...
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Services, Services, Services
We like that the RCM services are all integrated. athenahealth leverages technology fantastically....
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Relationship, Relationship, Relationship, Services
The back-end support team doesn't always do a thorough job of reviewing issues, so it takes a lot of...
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Relationship, Relationship, Relationship
I have somebody at athenahealth that I can reach out to with any problem, and that person resolves...
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Services, Services, Services
athenahealth’s RCM services are done on top of the claims, and recent improvements help catch things...
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Relationship, Relationship, Relationship
We had a problem with an account manager, and an executive contacted us, and then the account...
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Services, Services, Services
The alarm for reviewing a claim is a little far out. The time frame for denials is eight weeks with...
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Value, Value, Value
There are a lot of things athenahealth doesn't charge us for that they could. A lot of mundane...
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Relationship, Relationship, Services, Services, Services
I would like it if athenahealth would allow practices more autonomy in the claims process and not...
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Relationship, Relationship, Relationship
There has been an improvement in athenahealth’s responsibility. They are lessening the days that go...
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Relationship, Relationship, Relationship, Services, Services, Services
I would like to see more transparency with athenahealth’s services. For example, the firm may throw...
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Relationship, Relationship, Relationship
If someone has a one-off question, they have to stand on their head and go through 75 screens to get...
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Relationship, Relationship, Relationship
athenahealth is the Rolls-Royce of healthcare. They are certainly better than any other firm we have...
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Relationship, Relationship, Relationship, Services, Services, Services
There is an issue where rural health practices cannot get everything set up the correct way. That is...
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Services, Services, Services
We had a rough patch with athenahealth in terms of the revenue cycle; the firm got really behind on...
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Services
We anticipated that the firm would take a lot of the load off of our revenue cycle team and do some...
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Relationship, Relationship, Relationship, Services, Services, Services
athenahealth is a strong player in the sense that they work off of a centralized network. The firm...
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Relationship, Relationship, Relationship, Value, Value, Value
If we produce a clean claim, athenahealth does a good job of helping us convert that claim to cash.
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Loyalty, Loyalty, Loyalty
One of the great things about athenahealth is that they have a shared model, and their model is done...
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Relationship, Relationship, Relationship
I definitely have a very strong customer success manager at athenahealth, and I have the contact...
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Loyalty, Loyalty, Services
The firm needs the ability to handle more value-based care, episodic bundles, condition-based...
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Relationship, Relationship, Relationship, Services, Services, Services
athenahealth does a good bit of the basic payment posting and immediate claims adjudication work,...
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Services, Services
We put in insurance information, and then the system shows us whether the information is eligible or...
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Relationship, Relationship
athena has resources we can access for best practices for clean claims.
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Value, Value
athena takes a percentage of our claims, and that is not fair. We pay for vaccinations, but athena...
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Services
I would tell a friend that athenahealth’s services can handle the basic billing processes but not...
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Services
athenahealth’s claim-resolution process could improve. One thing specifically that is missing is an...
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Relationship
We are very specialized, so sometimes athenahealth’s staff has difficulty with some of our billing...
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Relationship, Services
athenahealth works as a community of doctors, and emergency medicine is a newer service line that...
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Value
We process more claims than we did prior to athenahealth. We definitely collect more. And at the end...
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Relationship
There are issues that we bring to athenahealth’s attention, and sometimes they are not resolved on a...
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Loyalty
I recently went to athenahealth’s conference, and they have a lot of new products coming soon. I...
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Relationship, Operations
We are supposed to have regular meetings with athenahealth, but they don't end up happening as often...
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Relationship
I am very happy with the way athenahealth follows up on claims that aren't paid. When I look at...
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Value
I appreciate that athenahealth is making different ways of paying available to our patients. Those...
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