athenahealth RCM Services Comments

 

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Current Time Inside Cache Tag Helper: 1/18/2021 6:34:04 PM and Model.EvProductId = 186743

Commentary Summary

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User Commentary

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CFO

Tools and Methodology

I don’t think athena is forward thinking enough. CMS is changing their reimbursement protocols and...

Jan 2021
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CFO

Tools and Methodology

Other than our account representative, we really don’t interact a whole lot with athena on the...

Jan 2021
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CFO

Project Results

We have had to go to a third party to do a lot of things that athena should be doing. In fact, I...

Jan 2021
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Director

Project Results

athena is great. They manage our claims effectively, and we have no problems with them. athena has...

Dec 2020
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Manager

Tools and Methodology

athenahealth’s support is always there for us, and I like the versatility in terms of what we can...

Dec 2020
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VP/Other Executive

Tools and Methodology

The vendor’s strategic ability is really good. They focus their effort on improving where they can...

Dec 2020
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VP/Other Executive

Tools and Methodology

The vendor’s aptitude for explaining their workflows on their revenue cycle side is tough to...

Dec 2020
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VP/Other Executive

Tools and Methodology

When we read the fine print, athenahealth follows what they outline. We don’t really understand...

Dec 2020
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VP/Other Executive

Tools and Methodology

athenahealth puts their training out there, but we get out of it what we put into it. If we don’t...

Dec 2020
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VP/Other Executive

Tools and Methodology

The vendor used to do updates quite often, and that drove me crazy because we barely learned the...

Dec 2020
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VP/Other Executive

Tools and Methodology

When we contact the vendor, we sometimes get somebody who was just hired and doesn’t know the...

Dec 2020
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Manager

Other Observations

When it comes to whether athenahealth charges for every little thing, if we want the more robust...

Dec 2020
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Manager

People and Knowledge

athenahealth doesn't exceed our expectations. I would like to see the employee training for posting...

Dec 2020
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COO

Future Outlook

We have athenahealth do our collections on the insurance side. In terms of long-term plans, we...

Nov 2020
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COO

People and Knowledge

When it comes to the quality of the staff, the quality of different employees isn't always...

Nov 2020
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COO

Relationship

There really isn’t any executive involvement. I have never dealt with anybody on an executive level...

Nov 2020
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VP/Other Executive

Tools and Methodology

athenahealth's EMR is good for the physicians, but everybody else in our organization hates...

Nov 2020
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VP/Other Executive

People and Knowledge

athenahealth hasn't exceeded our expectations. They haven't even met our expectations consistently....

Nov 2020
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VP/Other Executive

Tools and Methodology

athenahealth thinks strategically, but things don't always fit. I wish the vendor would think...

Nov 2020
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VP/Other Executive

Tools and Methodology

athenahealth likes to publish a lot of statistics around the revenue cycle. But our revenue cycle...

Nov 2020
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VP/Other Executive

Lessons Learned

I wouldn't recommend athenahealth's revenue cycle services to anybody. I would tell others to keep...

Nov 2020
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Manager

ROI and Cost

We have been a very satisfied practice with athenahealth. Before moving to athenahealth, we had...

Nov 2020
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Manager

Project Results

athena has a very large user group that we participate in, and they also have a user group just for...

Nov 2020
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Manager

Tools and Methodology

athenahealth interfaces very well. That is one of their strengths. They have APIs with other vendors...

Nov 2020
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Manager

Tools and Methodology

athena consistently exceeds our expectations. Their rapid development of telehealth was a prime...

Nov 2020
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Manager

Tools and Methodology

When we were using a client server before we went with cloud-based athenahealth, upgrades were...

Nov 2020
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Manager

Relationship

athenahealth changed hands. They are in a group of private investors now. They were previously a...

Nov 2020
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Director

Relationship

The vendor is very hierarchy based. That is athena's limitation. We need to go through certain steps...

Jul 2020
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Analyst/Coordinator

People and Knowledge

We aren't really fond of how athenahealth handles the claims follow-up process. They ruled out some...

Jun 2020
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Analyst/Coordinator

ROI and Cost

With athena, we can never escalate to higher-ups. athena does not avoid nickel-and-diming because...

Jun 2020
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Manager

ROI and Cost

Once everything got started and the vendor knew what they needed to do, I think they did very well....

Jun 2020
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Physician

Tools and Methodology

We have been using the vendor’s products for many years, and we have been working to integrate the...

May 2020
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Physician

ROI and Cost

The vendor could cut their costs, but this is a tough business, and we value our relationship with...

May 2020
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Manager

Tools and Methodology

athena’s RCM services are not meeting all our expectations. There are a lot of claims that the...

Apr 2020
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Manager

Tools and Methodology

athena’s overpayment posting procedure is ridiculous. It is so bad that we have to turn in case...

Apr 2020
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Manager

Relationship

athena has so many layers these days. Some of our problems are because of the growth within athena,...

Apr 2020
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Manager

Relationship

I don’t care for any of athena’s billing people or consultants. I hate dealing with them, and I hate...

Apr 2020
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Manager

Tools and Methodology

athena isn't exceeding my expectations, but they are planning strategically and are trying. athena...

Mar 2020
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Manager

Tools and Methodology

athena's customer service could be improved. The fact that they are outsourcing their customer...

Mar 2020
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Director

Tools and Methodology

The vendor's strategic ability isn't so transparent to me. I know more about the clinical side of...

Mar 2020
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Director

Project Results

The interim rate is pretty good considering that athena just collects a portion of our data right...

Mar 2020
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Director

Relationship

I don't see the Rev Cycle side really as much. IT works with the clinical side. I don't even know...

Mar 2020
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Director

Relationship

To get the most out of the system, we have to invest the time and set things up correctly. However,...

Mar 2020
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Director

Other Observations

athena tries to sell that we can lower our FTEs in our billing department, and for the most part,...

Mar 2020
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Director

Relationship

We don't get immediate answers from the vendor. Sometimes it takes three or four passes to get...

Mar 2020
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Director

Tools and Methodology

athena's RCM services are very efficient. We have access to any information we need. The data is in...

Feb 2020
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Director

ROI and Cost

I would love to see a better pricing structure for smaller practices. The services are costly for an...

Feb 2020
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VP/Other Executive

Tools and Methodology

I am fine with using athena's services for our ambulatory claims. They do an excellent job, and we...

Feb 2020
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VP/Other Executive

Tools and Methodology

I have a problem with using athena's services for our hospital claims. The product is new to the...

Feb 2020
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VP/Other Executive

Tools and Methodology

One of the problems I have with athena on the acute side is that they send too many patients to the...

Feb 2020
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Physician

Project Results

I am very happy with athenahealth. The basic scrubbing and claims management were great, and...

Feb 2020
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