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athenahealth RCM Services Commentary
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User Commentary

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Manager

Value, Value

athenahealth has been great, and we honestly love them. However, the firm has been talking about...

Nov 2023
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Manager

Relationship

With athenahealth, I like the fact that everything is in place. Things go smoothly, and I don't have...

Nov 2023
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Manager

Relationship, Relationship, Services, Services, Value, Value

athena is a great medical records management company. They are not so good on the billing side, but...

Nov 2023
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Manager

Relationship, Relationship, Services, Services

We are really happy with athena and the way they work. athena gives us a lot of information when...

Nov 2023
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Manager

Relationship, Relationship, Operations, Operations

athena needs to process the cases faster. They take a long time, sometimes even years, to process a...

Nov 2023
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Physician

Relationship, Relationship

athenahealth seems to be ahead of the curve when changes are coming. We get warnings when there will...

Nov 2023
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Physician

Relationship, Relationship, Operations, Operations

On the revenue side of things, I have been nothing but pleased since we started. Even the onboarding...

Nov 2023
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Physician

Relationship, Relationship, Services, Services

Everything seems timely with athenahealth’s filing of claims, and if we get hung up, there is...

Nov 2023
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Physician

Relationship, Relationship, Services, Services, Value, Value

The ability to handle the revenue side of things with a minimum number of extra personnel has been a...

Nov 2023
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Manager

Relationship, Operations, Services, Services

I am not satisfied with athenahealth’s timely filing. They don’t follow up, and they have the...

Sep 2023
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Manager

Relationship, Operations, Services, Services

athenahealth doesn’t always give the correct reason for denials. They should be attaching the EOB on...

Sep 2023
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Manager

Loyalty, Relationship, Relationship

I know what athenahealth can be, and I keep having hopes and offering my services to help them. I am...

Sep 2023
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Director

Services, Services

I love athenahealth, and I tell everyone the firm's services are great, but there are definitely...

Sep 2023
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Director

Relationship, Relationship

Some things have been a little frustrating with athenahealth, such as when they have created tasks...

Sep 2023
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Director

Relationship, Relationship

We frequently open up cases when we have issues with stuff, and sometimes the people at athenahealth...

Sep 2023
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Director

Loyalty, Loyalty, Relationship, Relationship

athenahealth knows that we are very much an accelerated, growing company, so they are very much...

Sep 2023
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Physician

Value, Value

We really like working with athenahealth. Our revenue seems to be about the same as it was when we...

Jul 2023
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Physician

Services, Services

One of the best things about athenahealth handling our billing is that that allows me to work a...

Jul 2023
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Physician

Relationship, Relationship

athenahealth's service response is really good. We call them, and there is always somebody online...

Jul 2023
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Manager

Services

Everything the firm does is on time. Everything is done on the day that the patient comes in....

Jul 2023
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Manager

Relationship, Relationship

I have a regular call with an athenahealth person who helps me with any problems. I just share my...

Jul 2023
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Manager

Relationship, Relationship, Services, Services

There is a lot of information, so I can go in and look at different ways to do things in the firm’s...

Jul 2023
||
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Manager

Relationship, Relationship, Operations, Operations

Things have worked out with athenahealth. In the beginning, I had someone who was very patient there...

Jul 2023
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Manager

Relationship, Relationship, Relationship

athena assigned double the number of people we asked for, and that was good for us because it spread...

Jun 2023
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Manager

Relationship, Relationship, Relationship

We have regular meetings with our account executive, athena’s sales representative, and a couple of...

Jun 2023
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Manager

Relationship, Relationship, Relationship

Administrative tasks are the last things people want to do because they don't solve a problem or...

Jun 2023
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Manager

Relationship, Relationship, Relationship

Systemwide issues or outages don’t happen very often, but when they do, athena’s team takes...

Jun 2023
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Manager

Relationship, Relationship, Relationship

I go to regular meetings at my organization where we talk about all the issues we have to work out...

Jun 2023
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COO

Services, Services, Services

We like that the RCM services are all integrated. athenahealth leverages technology fantastically....

Jun 2023
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COO

Relationship, Relationship, Relationship, Services

The back-end support team doesn't always do a thorough job of reviewing issues, so it takes a lot of...

Jun 2023
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Physician

Relationship, Relationship, Relationship

I have somebody at athenahealth that I can reach out to with any problem, and that person resolves...

May 2023
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Physician

Services, Services, Services

athenahealth’s RCM services are done on top of the claims, and recent improvements help catch things...

May 2023
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Physician

Relationship, Relationship, Relationship

We had a problem with an account manager, and an executive contacted us, and then the account...

May 2023
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Physician

Services, Services, Services

The alarm for reviewing a claim is a little far out. The time frame for denials is eight weeks with...

May 2023
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Analyst/Coordinator

Value, Value, Value

There are a lot of things athenahealth doesn't charge us for that they could. A lot of mundane...

May 2023
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Analyst/Coordinator

Relationship, Relationship, Services, Services, Services

I would like it if athenahealth would allow practices more autonomy in the claims process and not...

May 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship

There has been an improvement in athenahealth’s responsibility. They are lessening the days that go...

May 2023
||
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Director

Relationship, Relationship, Relationship, Services, Services, Services

I would like to see more transparency with athenahealth’s services. For example, the firm may throw...

May 2023
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Manager

Relationship, Relationship, Relationship

If someone has a one-off question, they have to stand on their head and go through 75 screens to get...

May 2023
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Manager

Relationship, Relationship, Relationship

athenahealth is the Rolls-Royce of healthcare. They are certainly better than any other firm we have...

May 2023
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Manager

Relationship, Relationship, Relationship, Services, Services, Services

There is an issue where rural health practices cannot get everything set up the correct way. That is...

May 2023
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Manager

Services, Services, Services

We had a rough patch with athenahealth in terms of the revenue cycle; the firm got really behind on...

May 2023
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Manager

Services

We anticipated that the firm would take a lot of the load off of our revenue cycle team and do some...

May 2023
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CEO/President

Relationship, Relationship, Relationship, Services, Services, Services

athenahealth is a strong player in the sense that they work off of a centralized network. The firm...

Apr 2023
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CEO/President

Relationship, Relationship, Relationship, Value, Value, Value

If we produce a clean claim, athenahealth does a good job of helping us convert that claim to cash.

Apr 2023
||
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CEO/President

Loyalty, Loyalty, Loyalty

One of the great things about athenahealth is that they have a shared model, and their model is done...

Apr 2023
||
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CEO/President

Relationship, Relationship, Relationship

I definitely have a very strong customer success manager at athenahealth, and I have the contact...

Apr 2023
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CEO/President

Loyalty, Loyalty, Services

The firm needs the ability to handle more value-based care, episodic bundles, condition-based...

Apr 2023
||
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CEO/President

Relationship, Relationship, Relationship, Services, Services, Services

athenahealth does a good bit of the basic payment posting and immediate claims adjudication work,...

Apr 2023
||
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CEO/President

Services, Services

We put in insurance information, and then the system shows us whether the information is eligible or...

Apr 2023
||
(0)
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CEO/President

Relationship, Relationship

athena has resources we can access for best practices for clean claims.

Apr 2023
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CEO/President

Value, Value

athena takes a percentage of our claims, and that is not fair. We pay for vaccinations, but athena...

Apr 2023
||
(0)
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Manager

Services

I would tell a friend that athenahealth’s services can handle the basic billing processes but not...

Apr 2023
||
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Manager

Services

athenahealth’s claim-resolution process could improve. One thing specifically that is missing is an...

Apr 2023
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Manager

Relationship

We are very specialized, so sometimes athenahealth’s staff has difficulty with some of our billing...

Apr 2023
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Director

Relationship, Services

athenahealth works as a community of doctors, and emergency medicine is a newer service line that...

Apr 2023
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Director

Value

We process more claims than we did prior to athenahealth. We definitely collect more. And at the end...

Apr 2023
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Director

Relationship

There are issues that we bring to athenahealth’s attention, and sometimes they are not resolved on a...

Apr 2023
||
(0)
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Director

Loyalty

I recently went to athenahealth’s conference, and they have a lot of new products coming soon. I...

Apr 2023
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Manager

Relationship, Operations

We are supposed to have regular meetings with athenahealth, but they don't end up happening as often...

Mar 2023
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Manager

Relationship

I am very happy with the way athenahealth follows up on claims that aren't paid. When I look at...

Mar 2023
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(0)
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Manager

Value

I appreciate that athenahealth is making different ways of paying available to our patients. Those...

Mar 2023
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Manager

Operations, Services

I would like to have a better understanding of how the system works. The system can be very complex....

Mar 2023
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Manager

Services

A lot of features are automated; we like that some of the reports can be created automatically.

Mar 2023
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CEO/President

Value

It would be hard to use athena's system without the billing services. I don't know whether there is...

Mar 2023
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(0)
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CEO/President

Relationship

The firm is not exceeding our expectations. The staff and consultants are not solving our problems....

Mar 2023
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(0)
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CEO/President

Relationship

athena is declining in executive involvement a bit. We haven’t heard from anyone higher up to ask...

Mar 2023
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CEO/President

Services

We have athenaOne, and there is a whole carrot-and-stick approach with a cloud-based solution. We...

Mar 2023
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(0)
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Physician

Value

The better we do as a business, the better the firm does based on their business model. Our rate of...

Mar 2023
||
(0)
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Physician

Relationship

We have finally managed to get a good customer representative. Things have been great because our...

Mar 2023
||
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Physician

Relationship

The only promise that athenahealth does not keep or misrepresents is regarding revenue cycle...

Mar 2023
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(0)
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Physician

Relationship

If the customer doesn't have a good customer support relationship and has to go through...

Mar 2023
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COO

Relationship

Our account manager is great. We deal with our account manager more than anyone else. I am starting...

Mar 2023
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(0)
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COO

Relationship, Services

If we don't see much from something, it is working well. athenahealth's services generally just work....

Mar 2023
||
(0)
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Director

Relationship

Even though someone we talk to is high up in athenahealth's organization, they reach out to us, and...

Mar 2023
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Director

Relationship

The RCM services reduce my overhead with manpower. The service is great. The up-front detail is...

Mar 2023
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Physician

Services

I don't have any trouble with the firm's product. Everything is held within the program. It is easy...

Feb 2023
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Physician

Services

The firm's system is probably not straightforward for anybody. The claims reporting piece has a lot...

Feb 2023
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CEO/President

Services, Value

Most of the claims I send out come back clean and paid with no problems. A small remaining...

Feb 2023
||
(0)
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CEO/President

Relationship

Overall, things go smoothly with athena 99% of the time, and when I call the firm to ask questions,...

Feb 2023
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CEO/President

Relationship

When we first signed on with athena, there was a certain level of work that the firm was doing, and...

Feb 2023
||
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CEO/President

Relationship

I have to log in and click around to get support. I know that support is available, but it is hard...

Jan 2023
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CEO/President

Relationship, Services

There are difficulties in terms of all the payer denials that providers have to deal with. Some...

Jan 2023
||
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Manager

Value

We would tell a friend looking into using athenahealth's RCM services that we have had more...

Jan 2023
||
(0)
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Manager

Relationship, Services

There have been too many errors in the billing with the submission of claims and lots of issues with...

Jan 2023
||
(0)
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Manager

Relationship

The staff from athenahealth is great, and they are helpful with person-to-person communication when...

Jan 2023
||
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Manager

Relationship

One of the benefits we have is a customer service manager. Ever since we began working with...

Jan 2023
||
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Manager

Relationship

athenahealth has not consistently met our expectations. They have informed us that we are going...

Jan 2023
||
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COO

Value

We just got a new account manager, and they are better than the previous one we had. We are seeing...

Jan 2023
||
(0)
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COO

Relationship, Value

I am new to athenahealth. I am not impressed. I never had the issues we are having when I was with...

Jan 2023
||
(0)
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COO

Operations, Services

We wish that the claims would be scrubbed properly during the first pass by athenahealth. The firm...

Jan 2023
||
(0)
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COO

Relationship, Services

I am not really impressed with athenahealth. I am actually questioning whether our athenahealth...

Jan 2023
||
(0)
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COO

Relationship, Services

athenahealth has a good understanding of certain states' Medicaid billing rules, but they don't have...

Jan 2023
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Manager

Value

We would buy athenahealth’s services again because of our size; we need help tracking down money...

Jan 2023
||
(0)
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Manager

Relationship

We would like athenahealth to have someone call us to highlight the things we should be focused on....

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship

Overall, our partnership with athenahealth has been good. There was a transition with our accounts...

Jan 2023
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(0)
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Analyst/Coordinator

Relationship

I wish our athenahealth accounts representative would be more hands on. They recommend that we try...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship, Services

athenahealth is very consistent, but because of where we are right now, we haven't been able to...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship

Whenever we reach out to athenahealth, they are quick to get back to us. They try to go above and...

Jan 2023
||
(0)
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Analyst/Coordinator

Value

The only problem we have with the firm is that there is a lot of lag time. There are months of lag...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship

If I ever have a problem, I can submit a case. And even if the problem doesn't get fixed right away,...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations, Services

With athena, there is always a planning process, but the kinks are never worked out perfectly. I...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship, Services

We have had the best partnership with athena. We have no complaints. I have recommended athena to...

Jan 2023
||
(0)
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Manager

Services

On the clinical side, athenahealth’s product is good overall, and the updates seem to go well.

Jan 2023
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Manager

Relationship, Value

When we have issues in the firm's system, athenahealth throws a third party at us who can help us,...

Jan 2023
||
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Manager

Relationship, Operations

My onboarding manager from athenahealth was awesome, but it has been difficult to get ahold of the...

Jan 2023
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Manager

Relationship

We started our engagement with the firm during the COVID-19 pandemic, so we didn't have direct...

Jan 2023
||
(0)
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Manager

Relationship

During the COVID-19 pandemic, athenahealth had issues with claims that took forever to resolve. We...

Jan 2023
||
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Manager

Operations

I would tell potential athenahealth customers to ensure their onboarding is what they want it to be...

Jan 2023
||
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Manager

Relationship, Services

athenahealth has issues. For example, they need to work on billing, scheduling, and completion of...

Jan 2023
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Physician

Services

The firm's software is good. There are some glitches, but I have used a lot of different billing...

Jan 2023
||
(0)
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Physician

Services

We recently had an issue with patient balances in the firm's system, and athenahealth helped us...

Jan 2023
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Physician

Relationship

athenahealth has a phone line where we can create tickets, and we have another mechanism to create...

Jan 2023
||
(0)
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Manager

Relationship, Services

I like how frequent and regular the updates to the system happen and that we get all the...

Jan 2023
||
(0)
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Manager

Services

My biggest complaint is that I can't stand athena’s scheduling. It is weird. I am getting pounded by...

Jan 2023
||
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Manager

Value

I am pretty satisfied with athena overall. If not, I wouldn't be spending money on the firm. The...

Jan 2023
||
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Manager

Relationship, Services

We have had to use athena for some custom coding. We told athena that something needed to be...

Jan 2023
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Manager

Relationship

athenahealth is very good; I have no complaints. They are timely. It seems like their expectations...

Dec 2022
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Manager

Relationship

Over the last several months, I have noticed the firm is delayed in getting back to me about my...

Dec 2022
||
(0)
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Manager

Loyalty, Relationship, Services, Value

athenahealth helps me make decisions on pricing, ordering, and things. I have data at my fingertips...

Dec 2022
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(0)
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Manager

Relationship

There were some great people from athenahealth working with us before, but now I don’t even know who...

Dec 2022
||
(0)
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VP/Other Executive

Relationship

Besides some hiccups, athenahealth does a good job of posting our claims in the proper timelines....

Dec 2022
||
(0)
 Thank you  Helpful

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VP/Other Executive

Relationship, Operations

athenahealth could improve their follow-up process. It tends to be automated depending on how...

Dec 2022
||
(0)
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VP/Other Executive

Relationship

athenahealth needs to do a better job with appeals because their appeals are not specific enough....

Dec 2022
||
(0)
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Manager

Relationship, Services

Our biggest problem with athenahealth is with payments. athenahealth is not posting payments to the...

Dec 2022
||
(0)
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Manager

Loyalty, Operations

We love athenahealth, but we have had some growing pains this year. It is hard to find people who...

Dec 2022
||
(0)
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CEO/President

Relationship

The firm's RCM services are excellent, but on the other hand, the customer service team leaves a lot...

Dec 2022
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