Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty
Since we are going to switch away from one of athenahealth's products, we are also planning on...
Login or Create an Account to see details.
Relationship, Services
We are seeing issues with athenahealth's RCM services. I don't know whether they have a new posting...
Login or Create an Account to see details.
Operations, Services
The EOBs are scanned in. When the firm posts the payments correctly, that is good. But we also have...
Login or Create an Account to see details.
Relationship, Services
We can bring things to our account manager, but that person has to go through the team in order to...
Login or Create an Account to see details.
Value
Pricing at the moment is reasonable, but recently athenahealth said that they will change their...
Login or Create an Account to see details.
Operations
Compared to the previous system we used, athenahealth's RCM services have always scored better. The...
Login or Create an Account to see details.
Relationship
Sometimes it seems like we reach the limit of the firm's knowledge. When we have a problem they...
Login or Create an Account to see details.
Services, Value
athenahealth bills all our charges. We input the information they need, and they do the actual...
Login or Create an Account to see details.
Services
athenahealth has amazing spreadsheets where we can generate reports and see what is coming in. I try...
Login or Create an Account to see details.
Relationship
athenahealth does an excellent job of making sure all the claims are handled and billed accurately....
Login or Create an Account to see details.
Relationship, Operations
The staff and consultants are pretty high quality. There was a time when we knew more than the...
Login or Create an Account to see details.
Services
athenahealth has not kept up enough with changes in healthcare billing. Their model is very...
Login or Create an Account to see details.
Relationship
athenahealth offshores their billing support and follow-up. The support staff is poor at the first...
Login or Create an Account to see details.
Relationship, Services
athenahealth does well at managing timely filing for payers who have standards across the nation,...
Login or Create an Account to see details.
Services
Our denial rates are not bad with athenahealth’s services. There is room for improvement....
Login or Create an Account to see details.
Relationship
When all things work well, athenahealth’s impact on our A/R days is good, but all they have to do is...
Login or Create an Account to see details.
Operations
athenahealth’s billing services are intrinsic to our agreement, and I would buy the services again....
Login or Create an Account to see details.
Value
I would not buy athenahealth's services again because if our people did the work, we would be more...
Login or Create an Account to see details.
Relationship
When we reach out to athenahealth, they don't understand what we are trying to tell them. They don't...
Login or Create an Account to see details.
Loyalty, Relationship
Our customer service manager tries to do what they can. Our partnership with athenahealth is...
Login or Create an Account to see details.
Services
I like the product and the reporting the firm gives us periodically. The reports are good. We are...
Login or Create an Account to see details.
Operations
When we first set things up with athenahealth, everything was set up incorrectly. It took quite a...
Login or Create an Account to see details.
Value
I think athenahealth’s service is great. Whatever it costs me, it would cost me a lot more to pay...
Login or Create an Account to see details.
Value
I feel like athenahealth’s price includes every little thing. Their interests are aligned because...
Login or Create an Account to see details.
Relationship
The only reason I am giving athenahealth’s strategic ability a score slightly lower than perfect is...
Login or Create an Account to see details.
Relationship
In the last year, athenahealth has come up with some new products, but their service has not been...
Login or Create an Account to see details.
Relationship
Considering we can't understand athenahealth’s support people, I wouldn't rate their quality too...
Login or Create an Account to see details.
Loyalty, Value
athenahealth's impact on A/R days is a positive thing. With new technology, we are hoping our...
Login or Create an Account to see details.
Relationship, Operations
athenahealth won't provide any more educational information, and if something doesn't come out in...
Login or Create an Account to see details.
Relationship
There might be a bit of a language barrier in athenahealth’s communication, and sometimes, I have to...
Login or Create an Account to see details.
Relationship
Everything is going well with athenahealth. The firm is always trying to make and implement...
Login or Create an Account to see details.
Value
athenahealth has been great, and we honestly love them. However, the firm has been talking about...
Login or Create an Account to see details.
Relationship
With athenahealth, I like the fact that everything is in place. Things go smoothly, and I don't have...
Login or Create an Account to see details.
Relationship, Services, Value
athena is a great medical records management company. They are not so good on the billing side, but...
Login or Create an Account to see details.
Relationship, Services
We are really happy with athena and the way they work. athena gives us a lot of information when...
Login or Create an Account to see details.
Relationship, Operations
athena needs to process the cases faster. They take a long time, sometimes even years, to process a...
Login or Create an Account to see details.
Relationship
athenahealth seems to be ahead of the curve when changes are coming. We get warnings when there will...
Login or Create an Account to see details.
Relationship, Operations
On the revenue side of things, I have been nothing but pleased since we started. Even the onboarding...
Login or Create an Account to see details.
Relationship, Services
Everything seems timely with athenahealth’s filing of claims, and if we get hung up, there is...
Login or Create an Account to see details.
Relationship, Services, Value
The ability to handle the revenue side of things with a minimum number of extra personnel has been a...
Login or Create an Account to see details.
​
Featured Report
Preferences