athenahealth RCM Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Services
There are definitely areas for improvement with athenahealth's RCM services. We still have issues...
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Relationship, Operations
There is no communication from athenahealth, especially when claims are getting denied or if they...
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Loyalty, Relationship, Value
athenahealth is obviously meeting our money's worth in the sense that we are okay, but we could be...
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Relationship, Services
athenahealth’s involvement is low, and there is a lack of communication. When I got here, the...
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Value
athenahealth does avoid charging for every little thing. It is worth noting that the way...
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Relationship
We expect a lot of athenahealth honestly. We have met with their team consistently throughout our...
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Loyalty, Operations
We are a very niche practice, but when we were able to explain what they need to execute,...
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Loyalty, Relationship
My only criticism of athenahealth is that as a client, we don't know where the firm's strategic aims...
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Relationship, Value
I would recommend anyone to go with athenahealth. Right now, it is the best service for the price on...
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Relationship
Our account manager is very good, but we are dealing with a larger organization, so there are...
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Relationship, Operations
athenahealth is very slow at implementing things that we find would be improvements. Although the...
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Value
One strength of athenahealth is that they afford us some economy of scale in terms of how large I...
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Relationship, Operations
athenahealth's senior people participate in our meetings, so the firm gives us access to higher-ups.
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Operations, Services
One con to athenahealth is that when they are not meeting the quality or performance expectation on...
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Relationship
The functionality is good, but the account service is lacking. The customer service or technical...
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Value
Our cash collections have been pretty good, but I really attribute that to our staff working the...
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Relationship
I do like our CSM. The people we work with on a day-to-day basis are very attentive and want to try...
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Value
The services are not cheap. We pay a percentage of collections, and on an annual basis, I can hire a...
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Relationship, Services
When people ask me about athenahealth, I tell them the pros and cons. Everybody has a different...
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Relationship
As far as athenahealth's RCM goes, we don't really have a lot of patient complaints. Also, the firm...
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Relationship
The firm can't seem to get their technical issues fixed. We wouldn't buy the services again because...
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Relationship
We hired the firm to send claims, post all payments that actually come to them, and work the claims...
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Relationship
athenahealth has definitely turned A/R days around for us. What I generally say when we have people...
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Value
athenahealth mostly avoids charging for every little thing. There are definitely things that we can...
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Relationship, Services
Sometimes, it seems like the first time around, athenahealth misses the mark with what they hear...
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Loyalty, Operations, Value
athenahealth doesn't understand some of the reasons our claims get denied. We are kind of a...
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Services
athenahealth is quick to respond if we have questions or issues. It is always easy to know exactly...
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Loyalty
Since we are going to switch away from one of athenahealth's products, we are also planning on...
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Relationship, Services
We are seeing issues with athenahealth's RCM services. I don't know whether they have a new posting...
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Operations, Services
The EOBs are scanned in. When the firm posts the payments correctly, that is good. But we also have...
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Relationship, Services
We can bring things to our account manager, but that person has to go through the team in order to...
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Value
Pricing at the moment is reasonable, but recently athenahealth said that they will change their...
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Operations
Compared to the previous system we used, athenahealth's RCM services have always scored better. The...
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Relationship
Sometimes it seems like we reach the limit of the firm's knowledge. When we have a problem they...
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Services, Value
athenahealth bills all our charges. We input the information they need, and they do the actual...
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Services
athenahealth has amazing spreadsheets where we can generate reports and see what is coming in. I try...
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Relationship
athenahealth does an excellent job of making sure all the claims are handled and billed accurately....
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Relationship, Operations
The staff and consultants are pretty high quality. There was a time when we knew more than the...
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Services
athenahealth has not kept up enough with changes in healthcare billing. Their model is very...
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Relationship
athenahealth offshores their billing support and follow-up. The support staff is poor at the first...
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Relationship, Services
athenahealth does well at managing timely filing for payers who have standards across the nation,...
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Services
Our denial rates are not bad with athenahealth’s services. There is room for improvement....
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Relationship
When all things work well, athenahealth’s impact on our A/R days is good, but all they have to do is...
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Operations
athenahealth’s billing services are intrinsic to our agreement, and I would buy the services again....
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Value
I would not buy athenahealth's services again because if our people did the work, we would be more...
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Relationship
When we reach out to athenahealth, they don't understand what we are trying to tell them. They don't...
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Loyalty, Relationship
Our customer service manager tries to do what they can. Our partnership with athenahealth is...
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Services
I like the product and the reporting the firm gives us periodically. The reports are good. We are...
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Operations
When we first set things up with athenahealth, everything was set up incorrectly. It took quite a...
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Value
I think athenahealth’s service is great. Whatever it costs me, it would cost me a lot more to pay...
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Value
I feel like athenahealth’s price includes every little thing. Their interests are aligned because...
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Relationship
The only reason I am giving athenahealth’s strategic ability a score slightly lower than perfect is...
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