athenahealth RCM Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Loyalty
Since we are going to switch away from one of athenahealth's products, we are also planning on...
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Relationship, Services
We are seeing issues with athenahealth's RCM services. I don't know whether they have a new posting...
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Operations, Services
The EOBs are scanned in. When the firm posts the payments correctly, that is good. But we also have...
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Relationship, Services
We can bring things to our account manager, but that person has to go through the team in order to...
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Value
Pricing at the moment is reasonable, but recently athenahealth said that they will change their...
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Operations
Compared to the previous system we used, athenahealth's RCM services have always scored better. The...
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Relationship
Sometimes it seems like we reach the limit of the firm's knowledge. When we have a problem they...
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Services, Value
athenahealth bills all our charges. We input the information they need, and they do the actual...
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Services
athenahealth has amazing spreadsheets where we can generate reports and see what is coming in. I try...
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Relationship
athenahealth does an excellent job of making sure all the claims are handled and billed accurately....
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Relationship, Operations
The staff and consultants are pretty high quality. There was a time when we knew more than the...
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Services
athenahealth has not kept up enough with changes in healthcare billing. Their model is very...
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Relationship
athenahealth offshores their billing support and follow-up. The support staff is poor at the first...
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Relationship, Services
athenahealth does well at managing timely filing for payers who have standards across the nation,...
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Services
Our denial rates are not bad with athenahealth’s services. There is room for improvement....
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Relationship
When all things work well, athenahealth’s impact on our A/R days is good, but all they have to do is...
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Operations
athenahealth’s billing services are intrinsic to our agreement, and I would buy the services again....
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Value
I would not buy athenahealth's services again because if our people did the work, we would be more...
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Relationship
When we reach out to athenahealth, they don't understand what we are trying to tell them. They don't...
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Loyalty, Relationship
Our customer service manager tries to do what they can. Our partnership with athenahealth is...
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Services
I like the product and the reporting the firm gives us periodically. The reports are good. We are...
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Operations
When we first set things up with athenahealth, everything was set up incorrectly. It took quite a...
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Value
I think athenahealth’s service is great. Whatever it costs me, it would cost me a lot more to pay...
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Value
I feel like athenahealth’s price includes every little thing. Their interests are aligned because...
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Relationship
The only reason I am giving athenahealth’s strategic ability a score slightly lower than perfect is...
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Relationship
In the last year, athenahealth has come up with some new products, but their service has not been...
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Relationship
Considering we can't understand athenahealth’s support people, I wouldn't rate their quality too...
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Loyalty, Value
athenahealth's impact on A/R days is a positive thing. With new technology, we are hoping our...
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Relationship, Operations
athenahealth won't provide any more educational information, and if something doesn't come out in...
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Relationship
There might be a bit of a language barrier in athenahealth’s communication, and sometimes, I have to...
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Relationship
Everything is going well with athenahealth. The firm is always trying to make and implement...
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Value
athenahealth has been great, and we honestly love them. However, the firm has been talking about...
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Relationship
With athenahealth, I like the fact that everything is in place. Things go smoothly, and I don't have...
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Relationship, Services, Value
athena is a great medical records management company. They are not so good on the billing side, but...
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Relationship, Services
We are really happy with athena and the way they work. athena gives us a lot of information when...
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Relationship, Operations
athena needs to process the cases faster. They take a long time, sometimes even years, to process a...
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Relationship
athenahealth seems to be ahead of the curve when changes are coming. We get warnings when there will...
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Relationship, Operations
On the revenue side of things, I have been nothing but pleased since we started. Even the onboarding...
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Relationship, Services
Everything seems timely with athenahealth’s filing of claims, and if we get hung up, there is...
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Relationship, Services, Value
The ability to handle the revenue side of things with a minimum number of extra personnel has been a...
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