athenahealth RCM Services Commentary

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All our patients get is a bill, but we don't have athenahealth reach out to patients directly. We...

athenahealth does very well strategically, and their overall account management is amazing.

We're spending a significant amount of money on athenahealth's service. We negotiated our rate with...

athenahealth has a good model, and it has been working. We have been getting paid. We bill something...

What athenahealth is doing is coding, but if there is a modifier issue, they come to us and ask...

With athenahealth, we are supposed to have one biller and one coder, and I think that is still not...

With athenahealth, we can set a lot of stuff up automatically. The claims have been going out so...

With athenahealth, things have been seamless. athenahealth uses people in India. I guess we cannot...

athenahealth does well on cash collections, and it is because of the product usage. There are always...

athenahealth could improve their customization to the client level on some things, like A/R days,...

I'm very satisfied with our account management from athenahealth. athenahealth is extremely...

The athenahealth consultants who understand our needs and bridge the gap are knowledgeable. But our...

athenahealth needs a lot of help in figuring out how to work the claims. They are constantly kicking...

My staff members constantly complain about denials, authorizations, and support with the firm's RCM...

Sometimes there will be situations when patients make mistakes with where they send their payments...

With athenahealth’s RCM services, there are some things I have to scrub or that I will adjust the...

There are still some areas that athenahealth could improve with their RCM services. The firm's staff...

We continue to use athenahealth's RCM services because they have a lot of data. If we were to switch...

When I meet with our athenahealth customer service person, we go through our reports, and we exceed...

The biggest gap athenahealth could fill is helping manage refunds that need to be sent to the...

athenahealth’s initial customer service for those who know nothing is fabulous. Their online...

For the administrator of the practice, it is very good to have all the different kinds of reports...

All we do is create a charge and send it. athenahealth does the rest. The only things that come back...

I would rate athenahealth’s impact on the denials rate slightly below the top because there are...

RCM is the most important thing. So athenahealth has made our job much easier from a practitioner’s...

athenahealth's services really do it all for our practice. The rules engine that scrubs outgoing...

athenahealth's staff members are better now. We have a customer service manager assigned to us who...

athenahealth consistently exceeds expectations, but when we first went live with their RCM services,...

Initially, we had a lot of billing issues with athenahealth. We are working through them, but that...

athenahealth doesn’t proactively engage. We are having billing issues related to some of our...

To exceed my expectations, I would need to feel like a small practice is as valuable to athenahealth...

Our representative talks a big game, but they don’t deliver. There is no action or follow-through....

The RCM services are doing the job, just not well or proactively to help us be better. When we ask...

The revenue cycle is where athenahealth shines the most. They are very helpful in how they work...

athenahealth’s sales team is very difficult to deal with, and their pricing practices are a little...

I'm not sure I would buy the RCM services again. I have issues with those. The same mistakes keep...

A good thing about the athenahealth services is that the firm doesn’t charge for everything. There...

We have one person who keeps us from pulling out of the arrangement with athenahealth, and that is...

There are good pieces about the revenue cycle, but the posting is a major issue. So are the...

athenahealth has come out with some pretty good changes with filing the claims and making edits and...

Even though athenahealth has a team for our specialty, I think they have a long way to go in getting...

Our client services manager does a good job of trying very hard to resolve things, but as we go up...

Our claims do get out on time. We don't have a really big issue with those not getting out the door....

The quality of athenahealth’s staff is so mixed. athenahealth has people who are absolute rock...

athenahealth does a good job. They are constantly out on the edge, trying to make improvements. They...

We have never had any problems with athenahealth. At one point, we engaged an outside group to...

The wind is shifting, and athenahealth is starting to charge for more things, such as APIs. The last...

I like having our clinical modules in the same system as our revenue cycle management modules, and I...

The denial rate is like a team sport. athenahealth takes the message from us, runs it up the hill,...

There are some things that athenahealth could be better at. When we talk to athenahealth about an...

I don't have any problems with athenahealth’s impact on cash collections. In addition, athenahealth...

The biggest area that athenahealth could improve in would be managing which physicians are in...

athenahealth bought a thing called Epocrates, and it is embedded into athenahealth's solution. One...

athenahealth does not exceed our expectations. They barely pull things across the line. athenahealth...

athenahealth’s biggest opportunity continues to be in their own internal quality management of...

We have a good relationship with our people. athenahealth tries to drive tangible outcomes....

athenahealth charges for every little thing plus tax.

athenahealth has worked on making some progress year over year. Previously, we had a lot of issues...

athenahealth manages my claims behind the scenes. They work the claims, call the insurance...

I meet with my athenahealth customer representative regularly and use all the KPIs and metrics that...

athenahealth notifies patients of their balances via text, email, portal, and mail statements, and...

It is very helpful to have the firm open the payments, scan all the information in, and attach it to...

Having all the payments posted is a plus as long as they are posted correctly. athenahealth puts...

athenahealth needs better training on payment posting. We are finding errors, like checks not being...

Our athenahealth account manager is great, but we also have to go through the help desk first. Our...

There are fees for everything with athenahealth. When it comes to the payments posted, a lot of...

We have had a lot of issues with errors from the athenahealth team. We have to catch those errors...

athenahealth does consistently exceed expectations. I look at the big picture, but my team members...

athenahealth’s staff and consultants are excellent. We have the best CSM the firm has, or at least I...

athenahealth's payment model is very complicated. The bigger an organization is, the better the...