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athenahealth RCM Services Commentary
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Mollie Hunt
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User Commentary

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CEO/President

Value

Pricing at the moment is reasonable, but recently athenahealth said that they will change their...

Jul 2024
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CEO/President

Operations

Compared to the previous system we used, athenahealth's RCM services have always scored better. The...

Jul 2024
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Manager

Relationship

Sometimes it seems like we reach the limit of the firm's knowledge. When we have a problem they...

May 2024
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Manager

Services, Value

athenahealth bills all our charges. We input the information they need, and they do the actual...

May 2024
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Manager

Services

athenahealth has amazing spreadsheets where we can generate reports and see what is coming in. I try...

May 2024
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Manager

Relationship

athenahealth does an excellent job of making sure all the claims are handled and billed accurately....

May 2024
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Manager

Relationship, Operations

The staff and consultants are pretty high quality. There was a time when we knew more than the...

May 2024
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Director

Services

athenahealth has not kept up enough with changes in healthcare billing. Their model is very...

Apr 2024
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Director

Relationship

athenahealth offshores their billing support and follow-up. The support staff is poor at the first...

Apr 2024
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Director

Relationship, Services

athenahealth does well at managing timely filing for payers who have standards across the nation,...

Apr 2024
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Director

Services

Our denial rates are not bad with athenahealth’s services. There is room for improvement....

Apr 2024
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Director

Relationship

When all things work well, athenahealth’s impact on our A/R days is good, but all they have to do is...

Apr 2024
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Director

Operations

athenahealth’s billing services are intrinsic to our agreement, and I would buy the services again....

Apr 2024
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Manager

Value

I would not buy athenahealth's services again because if our people did the work, we would be more...

Apr 2024
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Manager

Relationship

When we reach out to athenahealth, they don't understand what we are trying to tell them. They don't...

Apr 2024
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Manager

Loyalty, Relationship

Our customer service manager tries to do what they can. Our partnership with athenahealth is...

Apr 2024
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Manager

Services

I like the product and the reporting the firm gives us periodically. The reports are good. We are...

Apr 2024
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Manager

Operations

When we first set things up with athenahealth, everything was set up incorrectly. It took quite a...

Apr 2024
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CEO/President

Value

I think athenahealth’s service is great. Whatever it costs me, it would cost me a lot more to pay...

Feb 2024
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(0)
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CEO/President

Value

I feel like athenahealth’s price includes every little thing. Their interests are aligned because...

Feb 2024
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(0)
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CEO/President

Relationship

The only reason I am giving athenahealth’s strategic ability a score slightly lower than perfect is...

Feb 2024
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Manager

Relationship

In the last year, athenahealth has come up with some new products, but their service has not been...

Jan 2024
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(0)
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Manager

Relationship

Considering we can't understand athenahealth’s support people, I wouldn't rate their quality too...

Jan 2024
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Manager

Loyalty, Value

athenahealth's impact on A/R days is a positive thing. With new technology, we are hoping our...

Jan 2024
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Manager

Relationship, Operations

athenahealth won't provide any more educational information, and if something doesn't come out in...

Dec 2023
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Manager

Relationship

There might be a bit of a language barrier in athenahealth’s communication, and sometimes, I have to...

Dec 2023
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Manager

Relationship

Everything is going well with athenahealth. The firm is always trying to make and implement...

Dec 2023
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(0)
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Manager

Value

athenahealth has been great, and we honestly love them. However, the firm has been talking about...

Nov 2023
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Manager

Relationship

With athenahealth, I like the fact that everything is in place. Things go smoothly, and I don't have...

Nov 2023
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Manager

Relationship, Services, Value

athena is a great medical records management company. They are not so good on the billing side, but...

Nov 2023
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Manager

Relationship, Services

We are really happy with athena and the way they work. athena gives us a lot of information when...

Nov 2023
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Manager

Relationship, Operations

athena needs to process the cases faster. They take a long time, sometimes even years, to process a...

Nov 2023
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Physician

Relationship

athenahealth seems to be ahead of the curve when changes are coming. We get warnings when there will...

Nov 2023
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Physician

Relationship, Operations

On the revenue side of things, I have been nothing but pleased since we started. Even the onboarding...

Nov 2023
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Physician

Relationship, Services

Everything seems timely with athenahealth’s filing of claims, and if we get hung up, there is...

Nov 2023
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Physician

Relationship, Services, Value

The ability to handle the revenue side of things with a minimum number of extra personnel has been a...

Nov 2023
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Manager

Operations, Services

I am not satisfied with athenahealth’s timely filing. They don’t follow up, and they have the...

Sep 2023
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Manager

Operations, Services

athenahealth doesn’t always give the correct reason for denials. They should be attaching the EOB on...

Sep 2023
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Manager

Loyalty, Relationship

I know what athenahealth can be, and I keep having hopes and offering my services to help them. I am...

Sep 2023
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(0)
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Director

Services

I love athenahealth, and I tell everyone the firm's services are great, but there are definitely...

Sep 2023
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(0)
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Director

Relationship

Some things have been a little frustrating with athenahealth, such as when they have created tasks...

Sep 2023
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Director

Relationship

We frequently open up cases when we have issues with stuff, and sometimes the people at athenahealth...

Sep 2023
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Director

Loyalty, Relationship

athenahealth knows that we are very much an accelerated, growing company, so they are very much...

Sep 2023
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