athenahealth RCM Services
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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COO

Relationship

Our customer service representative from the firm is amazing. They are a phenomenal person who makes...

Nov 2022
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COO

People and Knowledge

athenahealth's people have struggled to understand something at our organization. That is why we...

Nov 2022
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COO

People and Knowledge

The firm does a lot of work overseas. That makes it hard for us to communicate with their people....

Nov 2022
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Physician

People and Knowledge

We sometimes have back-office billing issues. We also struggle with the back-office team's inability...

Nov 2022
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Director

Project Results

We have had some issues with the firm's services. Given how much we pay, athenahealth should be...

Oct 2022
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Physician

Relationship

When I talk to my liaison, they are not there to fix my problems. If I have a problem, they tell me...

Oct 2022
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Physician

Project Results

The only downsides to athenahealth are that they have a big system and that they can give us only so...

Oct 2022
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Physician

Tools and Methodology

athenahealth definitely exceeds my expectations all the time. No matter how wonderful athenahealth's...

Oct 2022
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Manager

ROI and Cost

athenahealth typically doesn’t charge any fees other than what is contracted. athenahealth does not...

Oct 2022
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Manager

Tools and Methodology

In terms of RCM services, athenahealth handles the entire back-end process of the billing. When an...

Oct 2022
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Manager

Project Results

athenahealth has one of the best practice management software systems on the market today, and that...

Oct 2022
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Manager

Tools and Methodology

I really wish that athenahealth had a person that we could actually see face-to-face, like a liaison...

Oct 2022
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CEO/President

Project Results

athenahealth does a good job getting our claims paid. The time it takes for us to get paid is...

Oct 2022
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VP/Other Executive

Project Results

In our region, it is hard to get support people to work in A/R. Larger companies steal our employees...

Sep 2022
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Manager

Project Results

athenahealth meets my expectations, and for the most part, they do a pretty good job. I have a...

Aug 2022
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Manager

Tools and Methodology

athenahealth changes things in the invoices that are not always to my benefit, and that is...

Aug 2022
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Manager

Relationship

There are some cases when athenahealth puts out claim alarms to follow up on something, and they set...

Aug 2022
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Manager

People and Knowledge

The quality of staff at athenahealth depends on which person we are talking to. They have some staff...

Aug 2022
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Director

ROI and Cost

We are dissatisfied with athena's service and support across all levels. The vendor's support has a...

Aug 2022
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Director

ROI and Cost

athena provides a part of the revenue cycle service that we need to do the full billing for our...

Aug 2022
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Director

People and Knowledge

Having a designated revenue cycle account manager from athena would be a positive change. We have a...

Aug 2022
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Director

People and Knowledge

As far as the revenue cycle goes, the technical support that we have received has been nowhere near...

Aug 2022
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Director

Other Observations

The good thing is that athena has really good documentation, so when we can’t figure something out,...

Aug 2022
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Manager

Relationship

I don’t have to bug athenahealth very much because the revenue cycle process is very easy, and I...

Jul 2022
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Manager

People and Knowledge

There are some gaps in the service we get, and I am sure some of the gaps are from athenahealth...

Jul 2022
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Manager

Other Observations

athenahealth stays up on most of the new rules including billing rules. But athenahealth will...

Jul 2022
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CEO/President

Tools and Methodology

athenahealth’s RCM services leave a lot to be desired, and that is getting worse. The payment...

Jul 2022
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CEO/President

Relationship

athenahealth is not proactive at all. We don’t work with a particular person, and it feels like the...

Jul 2022
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CIO

Tools and Methodology

athenahealth doesn't nickel-and-dime. With athenahealth's business model, the firm basically gives...

Jun 2022
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CIO

Other Observations

athenahealth does what they do well, but they don't do all of the things we would like them to do.

Jun 2022
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Director

Relationship

athenahealth has very good communication. We are always aware of what is going on, and they are...

Jun 2022
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Director

People and Knowledge

We have been very happy with the staff. There is always room for improvement, but they did execute...

Jun 2022
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Director

Relationship

Even though we don't have a long-term interest in working with athenahealth, they are still very...

Jun 2022
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COO

ROI and Cost

In general, athenahealth's billing service works, but their pricing model is inconsistent with how...

Jun 2022
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COO

People and Knowledge

athenahealth is very competitive for organizations that are our size. We have looked at a number of...

Jun 2022
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Analyst/Coordinator

Project Results

athenahealth sends all our claims for us, and that is nice. They are taking on some redundant roles...

Jun 2022
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Manager

Project Results

athenahealth’s reporting is what I like best. We have used that service for so long that I take some...

Jun 2022
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Manager

Relationship

I would like to see some more collaboration between athenahealth and our practice. I would like...

Jun 2022
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Manager

People and Knowledge

I am not sure that I would buy athenahealth's services again. athenahealth has a lot of good...

Jun 2022
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Manager

Project Results

There seems to be an issue with the confirmations. When the patients get confirmation calls and...

Jun 2022
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Manager

People and Knowledge

My personal representative is awesome. They do anything I ask them, and they get me the answer I...

Jun 2022
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Manager

People and Knowledge

We have to call in over and over about the same errors that constantly get made. Sometimes the issue...

Jun 2022
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Manager

ROI and Cost

We have had some issues with athenahealth since go-live, but the cost doesn't change. athenahealth...

Jun 2022
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Manager

ROI and Cost

We pay only our percentage, and athenahealth doesn’t charge any extra.

Apr 2022
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Manager

Project Results

athenahealth takes a lot of the work off our practice's plate. Their rules engine scrubs the claims...

Apr 2022
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Manager

Project Results

I would like athenahealth to improve their processing time for claims. Sometimes, we correct some...

Apr 2022
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Manager

People and Knowledge

athenahealth's support is pretty good overall, but athenahealth tends to outsource their support...

Apr 2022
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COO

Tools and Methodology

athena is trying to set up clients from a global perspective rather than trying to understand each...

Mar 2022
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Manager

People and Knowledge

athena’s team that works on our projects does a good job. The team goes into detail and does all...

Mar 2022
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Director

Other Observations

I am on the fence as to whether I would buy these services again because we have had some...

Mar 2022
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Director

Other Observations

athena tries to keep promises, but that takes some process changes, meetings, and other things....

Mar 2022
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Director

Tools and Methodology

I like the way that athena does all of our updates at one time. That is helpful for strategy purposes....

Mar 2022
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