athenahealth RCM Services Commentary
Filtered view: All
Subject Expert
Mollie Hunt
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
We were on revenue cycle services with another firm before. athenahealth said that they could do all...
Login or Create an Account to see details.
Relationship, Services, Value
In working denials with athenahealth, a lot of local payers have really cracked down on who can...
Login or Create an Account to see details.
Operations
We use athenahealth for our EMR and for billing and everything. We love athenahealth. We are a great...
Login or Create an Account to see details.
Loyalty, Services, Value
athenahealth is one firm that we are very satisfied with the services of, so the scores are going to...
Login or Create an Account to see details.
Value
I would rate receiving my money's worth with athenahealth at the top of the scale. The service is...
Login or Create an Account to see details.
Relationship, Value
The level of service I get from my customer success manager is outstanding. It is like having a...
Login or Create an Account to see details.
Loyalty, Relationship
athenahealth does everything. Anybody who goes on athenahealth would probably use their service...
Login or Create an Account to see details.
Services, Value
The patient experience is completely dependent on whether a claim gets paid, so since most claims...
Login or Create an Account to see details.
Relationship, Services
athenahealth doing our billing and coding is an extra package, but I find it to be very helpful. My...
Login or Create an Account to see details.
Relationship, Services
I just feel like we get a lot of support from athenahealth whether that is through the client...
Login or Create an Account to see details.
Operations
Some of the reporting in this solution can sometimes be challenging to create or there can be little...
Login or Create an Account to see details.
Relationship, Value
With athenahealth, our A/R days are pretty good. athenahealth is pretty good at productivity other...
Login or Create an Account to see details.
Services
athenahealth could probably be a little more aggressive on their appeal process. That could be...
Login or Create an Account to see details.
Services
For a private practice, athenahealth probably does an excellent job on the patient experience. Due...
Login or Create an Account to see details.
Value
I would recommend athenahealth. Obviously, the person I recommend them to would have to do their own...
Login or Create an Account to see details.
Services
We do all of our own prior authorization. We do not use athenahealth's authorization services. We...
Login or Create an Account to see details.
Relationship, Operations
athenahealth's staff members at the management level are excellent and collaborative. With their...
Login or Create an Account to see details.
Relationship, Operations
athenahealth is doing an excellent job of anticipating where the market is going and trying to...
Login or Create an Account to see details.
Operations
Revenue cycle management is like an electric car. It might be able to drive itself, but we aren't...
Login or Create an Account to see details.
Relationship, Services
athenahealth did what a lot of big companies do, and they instilled in their staff this idea that...
Login or Create an Account to see details.
Relationship, Services
athenahealth does 100% of our posting. That is kind of their model, and it is a differentiator for...
Login or Create an Account to see details.
Relationship, Operations, Services
We are trying to optimize the revenue cycle team's processes. The firm is able to perform between...
Login or Create an Account to see details.
Relationship, Services
When we got started with athenahealth, the person who onboarded us wasn't very knowledgeable, and it...
Login or Create an Account to see details.
Relationship, Services
Our athenahealth customer success manager will round with me so that we can talk about what...
Login or Create an Account to see details.
Relationship, Services
athenahealth is doing very well with the denials rate. When there are claims that they can't work,...
Login or Create an Account to see details.
Operations
athenahealth’s portal is super easy to use. Everything is super easy for the patient. The output for...
Login or Create an Account to see details.
Relationship, Operations
athenahealth provides us with a platform and clearinghouse to process our claims. They have a robust...
Login or Create an Account to see details.
Relationship, Operations
We had some hiccups to start with, but we got them worked out. We didn't have any cash collections...
Login or Create an Account to see details.
Relationship
We have an athenahealth customer service person who is on top of everything as soon as we contact them....
Login or Create an Account to see details.
Relationship, Services
I have one person from athenahealth in particular who is a direct contact, and I would definitely...
Login or Create an Account to see details.
Relationship, Operations
The hang-ups that I have come across with athenahealth are more so in the administrative and billing...
Login or Create an Account to see details.
Operations, Value
The firm is doing some patient collections and denial things, and their impact is high on those...
Login or Create an Account to see details.
Relationship, Services
The firm interacts with patients from time to time, and I have literally never had one of my...
Login or Create an Account to see details.
Services
There are definitely areas for improvement with athenahealth's RCM services. We still have issues...
Login or Create an Account to see details.
Relationship, Operations
There is no communication from athenahealth, especially when claims are getting denied or if they...
Login or Create an Account to see details.
Loyalty, Relationship, Value
athenahealth is obviously meeting our money's worth in the sense that we are okay, but we could be...
Login or Create an Account to see details.
Relationship, Services
athenahealth’s involvement is low, and there is a lack of communication. When I got here, the...
Login or Create an Account to see details.
Value
athenahealth does avoid charging for every little thing. It is worth noting that the way...
Login or Create an Account to see details.
Relationship
We expect a lot of athenahealth honestly. We have met with their team consistently throughout our...
Login or Create an Account to see details.
Loyalty, Operations
We are a very niche practice, but when we were able to explain what they need to execute,...
Login or Create an Account to see details.
Loyalty, Relationship
My only criticism of athenahealth is that as a client, we don't know where the firm's strategic aims...
Login or Create an Account to see details.
Relationship, Value
I would recommend anyone to go with athenahealth. Right now, it is the best service for the price on...
Login or Create an Account to see details.
Relationship
Our account manager is very good, but we are dealing with a larger organization, so there are...
Login or Create an Account to see details.
Relationship, Operations
athenahealth is very slow at implementing things that we find would be improvements. Although the...
Login or Create an Account to see details.
Value
One strength of athenahealth is that they afford us some economy of scale in terms of how large I...
Login or Create an Account to see details.
Relationship, Operations
athenahealth's senior people participate in our meetings, so the firm gives us access to higher-ups.
Login or Create an Account to see details.
Operations, Services
One con to athenahealth is that when they are not meeting the quality or performance expectation on...
Login or Create an Account to see details.
Relationship
The functionality is good, but the account service is lacking. The customer service or technical...
Login or Create an Account to see details.
Value
Our cash collections have been pretty good, but I really attribute that to our staff working the...
Login or Create an Account to see details.
Relationship
I do like our CSM. The people we work with on a day-to-day basis are very attentive and want to try...
Login or Create an Account to see details.
Value
The services are not cheap. We pay a percentage of collections, and on an annual basis, I can hire a...
Login or Create an Account to see details.
Relationship, Services
When people ask me about athenahealth, I tell them the pros and cons. Everybody has a different...
Login or Create an Account to see details.
Relationship
As far as athenahealth's RCM goes, we don't really have a lot of patient complaints. Also, the firm...
Login or Create an Account to see details.
Relationship
The firm can't seem to get their technical issues fixed. We wouldn't buy the services again because...
Login or Create an Account to see details.
Relationship
We hired the firm to send claims, post all payments that actually come to them, and work the claims...
Login or Create an Account to see details.
Relationship
athenahealth has definitely turned A/R days around for us. What I generally say when we have people...
Login or Create an Account to see details.
Value
athenahealth mostly avoids charging for every little thing. There are definitely things that we can...
Login or Create an Account to see details.
Relationship, Services
Sometimes, it seems like the first time around, athenahealth misses the mark with what they hear...
Login or Create an Account to see details.
Loyalty, Operations, Value
athenahealth doesn't understand some of the reasons our claims get denied. We are kind of a...
Login or Create an Account to see details.
Services
athenahealth is quick to respond if we have questions or issues. It is always easy to know exactly...
Login or Create an Account to see details.
Loyalty
Since we are going to switch away from one of athenahealth's products, we are also planning on...
Login or Create an Account to see details.
Relationship, Services
We are seeing issues with athenahealth's RCM services. I don't know whether they have a new posting...
Login or Create an Account to see details.
Operations, Services
The EOBs are scanned in. When the firm posts the payments correctly, that is good. But we also have...
Login or Create an Account to see details.
Relationship, Services
We can bring things to our account manager, but that person has to go through the team in order to...
Login or Create an Account to see details.
Value
Pricing at the moment is reasonable, but recently athenahealth said that they will change their...
Login or Create an Account to see details.
Operations
Compared to the previous system we used, athenahealth's RCM services have always scored better. The...
Login or Create an Account to see details.
​
Featured Report
Preferences