athenahealth RCM Services Comments

 

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Current Time Inside Cache Tag Helper: 9/26/2020 8:44:47 PM and Model.EvProductId = 186743

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User Commentary

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Director

Relationship

The vendor is very hierarchy based. That is athena's limitation. We need to go through certain steps...

Jul 2020
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Analyst/Coordinator

People and Knowledge

We aren't really fond of how athenahealth handles the claims follow-up process. They ruled out some...

Jun 2020
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Analyst/Coordinator

ROI and Cost

With athena, we can never escalate to higher-ups. athena does not avoid nickel-and-diming because...

Jun 2020
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Manager

ROI and Cost

Once everything got started and the vendor knew what they needed to do, I think they did very well....

Jun 2020
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Physician

Tools and Methodology

We have been using the vendor’s products for many years, and we have been working to integrate the...

May 2020
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Physician

ROI and Cost

The vendor could cut their costs, but this is a tough business, and we value our relationship with...

May 2020
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Manager

Tools and Methodology

athena’s RCM services are not meeting all our expectations. There are a lot of claims that the...

Apr 2020
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Manager

Tools and Methodology

athena’s overpayment posting procedure is ridiculous. It is so bad that we have to turn in case...

Apr 2020
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Manager

Relationship

athena has so many layers these days. Some of our problems are because of the growth within athena,...

Apr 2020
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Manager

Relationship

I don’t care for any of athena’s billing people or consultants. I hate dealing with them, and I hate...

Apr 2020
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Manager

Tools and Methodology

athena isn't exceeding my expectations, but they are planning strategically and are trying. athena...

Mar 2020
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Manager

Tools and Methodology

athena's customer service could be improved. The fact that they are outsourcing their customer...

Mar 2020
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Director

Tools and Methodology

The vendor's strategic ability isn't so transparent to me. I know more about the clinical side of...

Mar 2020
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Director

Project Results

The interim rate is pretty good considering that athena just collects a portion of our data right...

Mar 2020
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Director

Relationship

I don't see the Rev Cycle side really as much. IT works with the clinical side. I don't even know...

Mar 2020
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Director

Relationship

To get the most out of the system, we have to invest the time and set things up correctly. However,...

Mar 2020
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Director

Other Observations

athena tries to sell that we can lower our FTEs in our billing department, and for the most part,...

Mar 2020
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Director

Relationship

We don't get immediate answers from the vendor. Sometimes it takes three or four passes to get...

Mar 2020
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Director

Tools and Methodology

athena's RCM services are very efficient. We have access to any information we need. The data is in...

Feb 2020
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Director

ROI and Cost

I would love to see a better pricing structure for smaller practices. The services are costly for an...

Feb 2020
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VP/Other Executive

Tools and Methodology

I am fine with using athena's services for our ambulatory claims. They do an excellent job, and we...

Feb 2020
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VP/Other Executive

Tools and Methodology

I have a problem with using athena's services for our hospital claims. The product is new to the...

Feb 2020
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VP/Other Executive

Tools and Methodology

One of the problems I have with athena on the acute side is that they send too many patients to the...

Feb 2020
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Physician

Project Results

I am very happy with athenahealth. The basic scrubbing and claims management were great, and...

Feb 2020
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VP/Other Executive

Relationship

I haven't heard the new CEO speak. The previous leaders went out to speak to practices and made...

Jan 2020
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VP/Other Executive

People and Knowledge

Our ROI has gotten better. We have a new account manager, and that person has been really great to...

Jan 2020
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VP/Other Executive

Tools and Methodology

athenahealth probably did not exceed our expectations. They have a client support center, but...

Jan 2020
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VP/Other Executive

Tools and Methodology

I would most likely buy the service again. I probably would have been more likely to buy it again in...

Jan 2020
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VP/Other Executive

Relationship

athenahealth's strategic ability is getting there. They have started to merge with GE, and...

Jan 2020
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VP/Other Executive

Other Observations

athenahealth has had things that didn't do well, but they have gotten us through the years. I would...

Jan 2020
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VP/Other Executive

Sales and Contracting

athenahealth basically has a flat fee. Some people probably don't like that. athenahealth charges a...

Jan 2020
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VP/Other Executive

Tools and Methodology

For add-ons, athenahealth still pushes us toward their partners. We do have a pretty bold system,...

Jan 2020
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VP/Other Executive

Tools and Methodology

We are still positive about athenahealth. They have a new service line for efficiency management....

Jan 2020
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CMO

Project Results

We do some preparation for the billing process, but athena processes claims, many of which we never...

Jan 2020
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CMO

Relationship

Historically, athena has delivered very well on their strategy, but this last year, things stalled....

Jan 2020
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CEO/President

Tools and Methodology

athena took the time to know how to make things work in our practice even before we even came on...

Nov 2019
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VP/Other Executive

Tools and Methodology

We would like things to be more integrated from an analytics standpoint. athena has a tremendous...

Nov 2019
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VP/Other Executive

Relationship

We used to have a lot more engagement from athena's CEO and other executives; athena's executive...

Nov 2019
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VP/Other Executive

Tools and Methodology

athena does a good job of doing what they say they are going to do and setting us up for some pretty...

Nov 2019
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VP/Other Executive

Future Outlook

I want to see something different, but I am not seeing any innovation. Some billing services use...

Nov 2019
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Manager

Tools and Methodology

In general, the RCM services are good. athenahealth promotes their product by saying that we can...

Oct 2019
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Manager

Tools and Methodology

In the past months, athenahealth has rolled out a whole new look and functionality of the RCM tool...

Oct 2019
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Manager

Tools and Methodology

The RCM services work pretty flawlessly as long as there are clean claims. There are a lot of holds...

Oct 2019
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Manager

Tools and Methodology

I don't like when athenahealth's people adjust certain things without our approval, and the...

Oct 2019
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Manager

Tools and Methodology

My biggest complaint about the service is the way money is posted on patient accounts. It is way...

Oct 2019
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Manager

Project Results

athena is particularly good at working on our behalf. When we consider the amount of work that...

Oct 2019
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Manager

People and Knowledge

The customer service representatives are excellent. I don't have any complaints about the customer...

Oct 2019
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Manager

Other Observations

The quality of the support really depends on who we get and what our question is. Sometimes athena...

Oct 2019
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Manager

Tools and Methodology

athenahealth doesn't have a good balancing system. If athenahealth collected a certain amount of...

Oct 2019
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Manager

Relationship

athenahealth is such a big company, so there are always errors in communication. We can never talk...

Oct 2019
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Manager

Tools and Methodology

athenahealth really needs to work with their posting team on posting things correctly. We get a lot...

Oct 2019
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VP/Other Executive

Project Results

Some of our users just see problems and don't see our progress. athena is really helping us with our...

Oct 2019
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VP/Other Executive

Tools and Methodology

athena's service allows us to view claim denials, A/R days, and collection trends. We can see those...

Oct 2019
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VP/Other Executive

Tools and Methodology

We met with athena every other week for conversations about our revenue cycle and reviews of our...

Oct 2019
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VP/Other Executive

Tools and Methodology

When our performance suffers, athena asks leading questions and helps us reflect on what changed....

Oct 2019
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VP/Other Executive

Tools and Methodology

athena is bringing us new things. When patients put their HSA cards on file for pre-approved...

Oct 2019
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VP/Other Executive

Tools and Methodology

One of athena's strengths is that they offer connectivity that allows access to patient information...

Oct 2019
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VP/Other Executive

Other Observations

Our RCM metrics look good with athena in control. However, our times for collection are substandard....

Oct 2019
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Analyst/Coordinator

Tools and Methodology

We like the reporting capabilities of athena's RCM services. We like that we can control and build...

Oct 2019
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Analyst/Coordinator

Project Results

athena doesn't provide great services for following up on claims. The follow-ups aren't thorough;...

Oct 2019
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Analyst/Coordinator

Tools and Methodology

athena recently rolled out an expanded type of claims follow-up, but that method has increased the...

Oct 2019
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Manager

Project Results

I saw a lot of money sitting in accounts receivable with one insurance company, and when I looked...

Oct 2019
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Manager

Tools and Methodology

athenahealth has a system whereby they try to coordinate checks that are received with an EOB....

Oct 2019
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Manager

Project Results

Insurance companies want us to work with them in their own systems and portals more and more. So...

Oct 2019
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COO

Relationship

I don't know that athenahealth is exceeding our expectations, but they are probably meeting our...

Sep 2019
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COO

Other Observations

We haven't seen a lot of executive involvement from athenahealth. They have communicated via email...

Sep 2019
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COO

Relationship

athenahealth is delivering on what they said they would. Their services are pretty good. They...

Sep 2019
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COO

Project Results

athenahealth has definitely driven a substantial reduction in our charting time. We are still trying...

Sep 2019
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COO

ROI and Cost

We have had to learn our way through athenahealth's RCM services. They came out after our go-live to...

Sep 2019
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COO

Project Results

We are a little behind because of the transition. We are trying to clear out things from old to new....

Sep 2019
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COO

ROI and Cost

athenahealth does avoid nickel-and-diming. We had one issue with something, and we had to go back...

Sep 2019
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COO

Project Results

Saying whether we would buy athenahealth's services again is tough because the cost has been high...

Sep 2019
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COO

Other Observations

There aren't specific deadlines that athenahealth is working toward. In general, they get their work...

Sep 2019
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CEO/President

Tools and Methodology

There are opportunities for improvement with athenahealth's RCM services. The service is very robust...

Aug 2019
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CEO/President

Other Observations

Our account manager is really good about getting back to us on time. We have had issues with the...

Aug 2019
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Manager

Tools and Methodology

athena takes the payments and the EOBs. We get some in the office, but most of them are done through...

Jul 2019
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Manager

People and Knowledge

When athena makes notes, they are sometimes not clear about what they are doing. We spend a lot of...

Jul 2019
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Manager

Tools and Methodology

To improve, athena would really need to do something with their billing section and get it more user...

Jul 2019
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CTO

Tools and Methodology

athena meets our expectations with billing, and we do a lot of cleaning before we drop the claims,...

May 2019
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CTO

ROI and Cost

We had a handful of finance and billing questions that we needed answers to, and it was very...

May 2019
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CTO

Relationship

We do have executive involvement from athena, but I don’t see any tangible results from the feedback...

May 2019
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Manager

Tools and Methodology

athenahealth's service is fantastic because everything is integrated together. If I have to appeal a...

May 2019
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Manager

Sales and Contracting

I like athenahealth's payment model. We have had challenges with our contract changing for different...

May 2019
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Manager

Tools and Methodology

We are seeing needs that weren't there before. To meet those needs, we can build custom rules in the...

May 2019
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