athenahealth RCM Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship
We were on revenue cycle services with another firm before. athenahealth said that they could do all...
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Relationship, Services, Value
In working denials with athenahealth, a lot of local payers have really cracked down on who can...
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Operations
We use athenahealth for our EMR and for billing and everything. We love athenahealth. We are a great...
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Loyalty, Services, Value
athenahealth is one firm that we are very satisfied with the services of, so the scores are going to...
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Value
I would rate receiving my money's worth with athenahealth at the top of the scale. The service is...
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Relationship, Value
The level of service I get from my customer success manager is outstanding. It is like having a...
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Loyalty, Relationship
athenahealth does everything. Anybody who goes on athenahealth would probably use their service...
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Services, Value
The patient experience is completely dependent on whether a claim gets paid, so since most claims...
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Relationship, Services
athenahealth doing our billing and coding is an extra package, but I find it to be very helpful. My...
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Relationship, Services
I just feel like we get a lot of support from athenahealth whether that is through the client...
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Operations
Some of the reporting in this solution can sometimes be challenging to create or there can be little...
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Relationship, Value
With athenahealth, our A/R days are pretty good. athenahealth is pretty good at productivity other...
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Services
athenahealth could probably be a little more aggressive on their appeal process. That could be...
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Services
For a private practice, athenahealth probably does an excellent job on the patient experience. Due...
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Value
I would recommend athenahealth. Obviously, the person I recommend them to would have to do their own...
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Services
We do all of our own prior authorization. We do not use athenahealth's authorization services. We...
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Relationship, Operations
athenahealth's staff members at the management level are excellent and collaborative. With their...
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Relationship, Operations
athenahealth is doing an excellent job of anticipating where the market is going and trying to...
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Operations
Revenue cycle management is like an electric car. It might be able to drive itself, but we aren't...
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Relationship, Services
athenahealth did what a lot of big companies do, and they instilled in their staff this idea that...
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Relationship, Services
athenahealth does 100% of our posting. That is kind of their model, and it is a differentiator for...
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Relationship, Operations, Services
We are trying to optimize the revenue cycle team's processes. The firm is able to perform between...
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Relationship, Services
When we got started with athenahealth, the person who onboarded us wasn't very knowledgeable, and it...
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Relationship, Services
Our athenahealth customer success manager will round with me so that we can talk about what...
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Relationship, Services
athenahealth is doing very well with the denials rate. When there are claims that they can't work,...
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Operations
athenahealth’s portal is super easy to use. Everything is super easy for the patient. The output for...
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Relationship, Operations
athenahealth provides us with a platform and clearinghouse to process our claims. They have a robust...
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Relationship, Operations
We had some hiccups to start with, but we got them worked out. We didn't have any cash collections...
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Relationship
We have an athenahealth customer service person who is on top of everything as soon as we contact them....
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Relationship, Services
I have one person from athenahealth in particular who is a direct contact, and I would definitely...
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Relationship, Operations
The hang-ups that I have come across with athenahealth are more so in the administrative and billing...
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Operations, Value
The firm is doing some patient collections and denial things, and their impact is high on those...
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Relationship, Services
The firm interacts with patients from time to time, and I have literally never had one of my...
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Services
There are definitely areas for improvement with athenahealth's RCM services. We still have issues...
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Relationship, Operations
There is no communication from athenahealth, especially when claims are getting denied or if they...
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Loyalty, Relationship, Value
athenahealth is obviously meeting our money's worth in the sense that we are okay, but we could be...
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Relationship, Services
athenahealth’s involvement is low, and there is a lack of communication. When I got here, the...
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Value
athenahealth does avoid charging for every little thing. It is worth noting that the way...
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Relationship
We expect a lot of athenahealth honestly. We have met with their team consistently throughout our...
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Loyalty, Operations
We are a very niche practice, but when we were able to explain what they need to execute,...
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Loyalty, Relationship
My only criticism of athenahealth is that as a client, we don't know where the firm's strategic aims...
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Relationship, Value
I would recommend anyone to go with athenahealth. Right now, it is the best service for the price on...
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Relationship
Our account manager is very good, but we are dealing with a larger organization, so there are...
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Relationship, Operations
athenahealth is very slow at implementing things that we find would be improvements. Although the...
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Value
One strength of athenahealth is that they afford us some economy of scale in terms of how large I...
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Relationship, Operations
athenahealth's senior people participate in our meetings, so the firm gives us access to higher-ups.
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Operations, Services
One con to athenahealth is that when they are not meeting the quality or performance expectation on...
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Relationship
The functionality is good, but the account service is lacking. The customer service or technical...
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Value
Our cash collections have been pretty good, but I really attribute that to our staff working the...
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Relationship
I do like our CSM. The people we work with on a day-to-day basis are very attentive and want to try...
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Value
The services are not cheap. We pay a percentage of collections, and on an annual basis, I can hire a...
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Relationship, Services
When people ask me about athenahealth, I tell them the pros and cons. Everybody has a different...
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Relationship
As far as athenahealth's RCM goes, we don't really have a lot of patient complaints. Also, the firm...
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Relationship
The firm can't seem to get their technical issues fixed. We wouldn't buy the services again because...
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Relationship
We hired the firm to send claims, post all payments that actually come to them, and work the claims...
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Relationship
athenahealth has definitely turned A/R days around for us. What I generally say when we have people...
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Value
athenahealth mostly avoids charging for every little thing. There are definitely things that we can...
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Relationship, Services
Sometimes, it seems like the first time around, athenahealth misses the mark with what they hear...
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Loyalty, Operations, Value
athenahealth doesn't understand some of the reasons our claims get denied. We are kind of a...
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Services
athenahealth is quick to respond if we have questions or issues. It is always easy to know exactly...
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Loyalty
Since we are going to switch away from one of athenahealth's products, we are also planning on...
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Relationship, Services
We are seeing issues with athenahealth's RCM services. I don't know whether they have a new posting...
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Operations, Services
The EOBs are scanned in. When the firm posts the payments correctly, that is good. But we also have...
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Relationship, Services
We can bring things to our account manager, but that person has to go through the team in order to...
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Value
Pricing at the moment is reasonable, but recently athenahealth said that they will change their...
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Operations
Compared to the previous system we used, athenahealth's RCM services have always scored better. The...
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Relationship
Sometimes it seems like we reach the limit of the firm's knowledge. When we have a problem they...
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Services, Value
athenahealth bills all our charges. We input the information they need, and they do the actual...
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Services
athenahealth has amazing spreadsheets where we can generate reports and see what is coming in. I try...
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Relationship
athenahealth does an excellent job of making sure all the claims are handled and billed accurately....
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Relationship, Operations
The staff and consultants are pretty high quality. There was a time when we knew more than the...
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