A+ = 93.0+
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
C+ = 77.0-79.9
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
Market average: 73.9
Services average: 88.2
Overall performance score (100-point scale) |
Trend (2020-2021) |
Total evaluations |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|||
|
R1 RCM
R1 Physician RCM Services 
|
87.9 |
N/A
|
n=30
|
A
|
B
|
B+
|
B+
|
B
|
||
| |
|
|
|
|||||||
|
Veradigm
Allscripts Revenue Cycle Management
|
77.2 |
0%
|
n=18
|
C+
|
C
|
B-
|
C+
|
C
|
||
| |
|
|
|
|||||||
|
NextGen Healthcare
NextGen RCMS
|
76.9 |
0%
|
n=16
|
C+
|
B-
|
B
|
C
|
C-
|
||
| |
|
|
|
|||||||
|
athenahealth
RCM Services
|
75.8 |
0%
|
n=17
|
B-
|
C
|
C+
|
C
|
D+
|
||
| |
|
|
|
|||||||
|
Greenway Health
Greenway Revenue Services
|
74.7 |
0%
|
n=20
|
C
|
B
|
C+
|
C+
|
D+
|
||
| |
|
|
|
|||||||
|
CompuGroup Medical US
eMDs Aria RCM
|
50.7 |
0%
|
n=17
|
F
|
F
|
D-
|
F
|
F
|
||
50.0 |
100.0 |
|||||||||
87.9
n=30
loyalty
A
operations
B
relationship
B+
services
B+
value
B
loyalty
C+
operations
C
relationship
B-
services
C+
value
C
76.9
n=16
loyalty
C+
operations
B-
relationship
B
services
C
value
C-
75.8
n=17
loyalty
B-
operations
C
relationship
C+
services
C
value
D+
loyalty
C
operations
B
relationship
C+
services
C+
value
D+
50.7
n=17
loyalty
F
operations
F
relationship
D-
services
F
value
F
Solutions Not Ranked
Ordered alphabetically
L
|
Overall Performance Score (100-point scale) |
Total evaluations |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|
|
CareCloud
Concierge RCM L |
64.3 |
n=13
|
D
|
D
|
D-
|
D
|
D
|
L
&nbps;
CareCloud
Concierge RCM L
Concierge RCM L
64.3
n=13
n=13
loyalty
D
operations
D
relationship
D-
services
D
value
D
