2021 Best In KLAS Ambulatory RCM Services

Performance

Ambulatory Ecosystem athenahealth Complete Look 2023

01 June 23 | Aaron Gleave and Alex McIntosh

When making a core HIT purchasing decision, ambulatory healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas beyond core EMR and PM solutions. This athenahealth “complete look” provides a high-level analysis of the key IT components that make up athenahealth’s comprehensive suite. (Other reports in the series do the same for eClinicalWorks, Greenway Health, NextGen Healthcare, and Veradigm.)

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2020-2021)	Loyalty	Operations	Relationship	Services	Value

R1 RCM R1 Physician RCM Services	87.9	n=30	N/A	A	B	B+	B+	B

Veradigm Allscripts Revenue Cycle Management	77.2	n=18	0%	C+	C	B-	C+	C

NextGen Healthcare NextGen RCMS	76.9	n=16	0%	C+	B-	B	C	C-

athenahealth RCM Services	75.8	n=17	0%	B-	C	C+	C	D+

Greenway Health Greenway Revenue Services	74.7	n=20	0%	C	B	C+	C+	D+

CompuGroup Medical US eMDs Aria RCM	50.7	n=17	0%	F	F	D-	F	F
	50.0	100.0

Company/solution	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

R1 RCM R1 Physician RCM Services 87.9 n=30 COMMENTS	N/A	A	B	B+	B+	B
Veradigm Allscripts Revenue Cycle Management 77.2 n=18 COMMENTS	0%	C+	C	B-	C+	C
NextGen Healthcare NextGen RCMS 76.9 n=16 COMMENTS	0%	C+	B-	B	C	C-
athenahealth RCM Services 75.8 n=17 COMMENTS	0%	B-	C	C+	C	D+
Greenway Health Greenway Revenue Services 74.7 n=20 COMMENTS	0%	C	B	C+	C+	D+
CompuGroup Medical US eMDs Aria RCM 50.7 n=17 COMMENTS	0%	F	F	D-	F	F

Company/solution	Overall performance score (100-point scale)	Total evaluations	Loyalty	Operations	Relationship	Services	Value

CareCloud Concierge RCM * L	64.3	n=13	D	D	D-	D	D

Company/solution	Overall performance score (100-point scale)	Total evaluations

CareCloud Concierge RCM * L loyalty D operations D relationship D- services D value D	64.3	n=13

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