Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2023 Model.LastYear=2024 Model.ShowLoggedOut=True
 
 
 
2023 Best In Klas
 

Care Management Solutions (Payer)

 
 
 
 
 
 
 
A+ = >95.0
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
 
 
Ranked Solutions
Category average: 74.8
Software average: 80.3
Grading Scale

Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Trend
(2022-2023)
Culture
Loyalty
Operations
Product
Relationship
Value
                   
ZeOmega
Jiva  
KLAS comments icon
82.9
n=18
0%
B-
A-
B-
B
B+
C+
         
 
 
 
 
 
HealthEdge
GuidingCare  
KLAS comments icon
75.8
n=18
N/A
D+
B
C-
C+
B-
C
         
 
 
 
 
 
Gainwell Technologies
(formerly HMS) Gainwell Care Management (formerly Essette)  
KLAS comments icon
73.8
n=7
N/A
C
C+
B-
D+
C
C+
         
 
 
 
 
 
Zyter
Casenet TruCare  
KLAS comments icon
71.9
n=17
-11%
D
C
C+
C-
B-
C
         
 
 
 
 
 
Medecision
Aerial (for Payer Care Management)  
KLAS comments icon
49.7
n=7
N/A
F
F
D+
F
F
D-
 
50.0
100.0
 
Company/solution
Trend
(2022-2023)
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
                 
ZeOmega
Jiva
 
82.9
n=18
KLAS comments icon  COMMENTS
    0%
B-
A-
B-
B
B+
C+
HealthEdge
GuidingCare
 
75.8
n=18
KLAS comments icon  COMMENTS
    N/A
D+
B
C-
C+
B-
C
Gainwell Technologies
(formerly HMS) Gainwell Care Management (formerly Essette)
 
73.8
n=7
KLAS comments icon  COMMENTS
    N/A
C
C+
B-
D+
C
C+
Zyter
Casenet TruCare
 
71.9
n=17
KLAS comments icon  COMMENTS
    -11%
D
C
C+
C-
B-
C
Medecision
Aerial (for Payer Care Management)
 
49.7
n=7
KLAS comments icon  COMMENTS
    N/A
F
F
D+
F
F
D-
Company/solution
82.9
n=18
 
Censinet assessment N/A
 
culture
B-
loyalty
A-
operations
B-
product
B
relationship
B+
value
C+
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
D+
loyalty
B
operations
C-
product
C+
relationship
B-
value
C
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
C
loyalty
C+
operations
B-
product
D+
relationship
C
value
C+
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
D
loyalty
C
operations
C+
product
C-
relationship
B-
value
C
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
F
loyalty
F
operations
D+
product
F
relationship
F
value
D-
 
KLAS comments icon  COMMENTS
 
 
 
 
SolutionsNotRanked_Symbol  
Solutions Not Ranked
 


L      
Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                 
Cognizant
CareAdvance Enterprise (TriZetto) *
L
62.5
n=7
D
F
C-
D
C+
D
       
 
 
 
 
 
EXL
Healthcare Care Management Solutions *
L
75.6
n=7
B-
C-
B-
C
B+
C+
       
 
 
 
 
 
InfoMC
Incedo Care Management [NR]
78.6
n=7
B-
C
C
C
A-
B+
       
 
 
 
 
 
MHK (formerly MedHOK)
MHK CareProminence (formerly MedHOK Care Management) *
L
88.1
n=5
C+
A+
A-
B
B+
A+
       
 
 
 
 
 
VirtualHealth
HELIOS *
L
59.8
n=3
F
C
D-
F
D
C
 

L      
Company/solution
Overall performance score (100-point scale)
Total
evaluations
     
Cognizant
CareAdvance Enterprise (TriZetto) *
L
culture
D
loyalty
F
operations
C-
product
D
relationship
C+
value
D
62.5
n=7
     
EXL
Healthcare Care Management Solutions *
L
culture
B-
loyalty
C-
operations
B-
product
C
relationship
B+
value
C+
75.6
n=7
     
InfoMC
Incedo Care Management [NR]
culture
B-
loyalty
C
operations
C
product
C
relationship
A-
value
B+
78.6
n=7
     
MHK (formerly MedHOK)
MHK CareProminence (formerly MedHOK Care Management) *
L
culture
C+
loyalty
A+
operations
A-
product
B
relationship
B+
value
A+
88.1
n=5
     
VirtualHealth
HELIOS *
L
culture
F
loyalty
C
operations
D-
product
F
relationship
D
value
C
59.8
n=3
 

L      

Company/solution
Cognizant
CareAdvance Enterprise (TriZetto) * L
62.5
n=7
culture
D
loyalty
F
operations
C-
product
D
relationship
C+
value
D
 

EXL
Healthcare Care Management Solutions * L
75.6
n=7
culture
B-
loyalty
C-
operations
B-
product
C
relationship
B+
value
C+
 

InfoMC
Incedo Care Management [NR]
78.6
n=7
culture
B-
loyalty
C
operations
C
product
C
relationship
A-
value
B+
 

MHK (formerly MedHOK)
MHK CareProminence (formerly MedHOK Care Management) * L
88.1
n=5
culture
C+
loyalty
A+
operations
A-
product
B
relationship
B+
value
A+
 

VirtualHealth
HELIOS * L
59.8
n=3
culture
F
loyalty
C
operations
D-
product
F
relationship
D
value
C
 
 
 
 
OtherNotablePerformances_Symbol  
Other notable performances in Care Management Solutions (Payer) Other notable performances
 


Solutions for which at least 95% of respondents answered yes.
Part of long-term plans?
ZeOmega
ZeOmega Jiva
n=18  100%
Would you buy again?
ZeOmega
ZeOmega Jiva
n=15  100%
Part of Long Term Plans?
ZeOmega
ZeOmega Jiva
n=18  100%
Would you buy again?
ZeOmega
ZeOmega Jiva
n=15  100%
 
 
 
 
 
 
 

Past Care Management Solutions (Payer) Awards