Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2023 Model.LastYear=2025 Model.ShowLoggedOut=True
 
 
 
2023 Best In Klas
 

Care Management Solutions (Payer)

 
 
 
 
A+ = 95.0+
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
 
 
Ranked Solutions
Market average: 74.8
Software average: 80.3
Grading Scale

Overall performance score
(100-point scale)
Trend
(2022-2023)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                   
ZeOmega
Jiva  
KLAS comments icon
82.9
0%
n=18
B-
A-
B-
B
B+
C+
         
 
 
 
 
 
HealthEdge
GuidingCare  
KLAS comments icon
75.8
N/A
n=18
D+
B
C-
C+
B-
C
         
 
 
 
 
 
Gainwell Technologies
(formerly HMS) Gainwell Care Management (formerly Essette)  
KLAS comments icon
73.8
N/A
n=7
C
C+
B-
D+
C
C+
         
 
 
 
 
 
Zyter
Casenet TruCare  
KLAS comments icon
71.9
-11%
n=17
D
C
C+
C-
B-
C
         
 
 
 
 
 
Medecision
Aerial (for Payer Care Management)  
KLAS comments icon
49.7
N/A
n=7
F
F
D+
F
F
D-
 
50.0
100.0
 
82.9
n=18
 
culture
B-
loyalty
A-
operations
B-
product
B
relationship
B+
value
C+
 
 
culture
D+
loyalty
B
operations
C-
product
C+
relationship
B-
value
C
 
 
culture
C
loyalty
C+
operations
B-
product
D+
relationship
C
value
C+
 
 
culture
D
loyalty
C
operations
C+
product
C-
relationship
B-
value
C
 
 
culture
F
loyalty
F
operations
D+
product
F
relationship
F
value
D-
 
 
 
 
 
Solutions Not Ranked
Ordered alphabetically

L      
Overall Performance Score
(100-point scale)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                 
Cognizant
CareAdvance Enterprise (TriZetto)
L
62.5
n=7
D
F
C-
D
C+
D
       
 
 
 
 
 
EXL
Healthcare Care Management Solutions
L
75.6
n=7
B-
C-
B-
C
B+
C+
       
 
 
 
 
 
InfoMC
Incedo Care Management
78.6
n=7
B-
C
C
C
A-
B+
       
 
 
 
 
 
MHK
(formerly MedHOK) MHK CareProminence (formerly MedHOK Care Management)
L
88.1
n=5
C+
A+
A-
B
B+
A+
       
 
 
 
 
 
VirtualHealth
HELIOS
L
59.8
n=3
F
C
D-
F
D
C
 

L      

&nbps;
Cognizant
CareAdvance Enterprise (TriZetto) L
62.5
n=7
culture
D
loyalty
F
operations
C-
product
D
relationship
C+
value
D
 

EXL
Healthcare Care Management Solutions L
75.6
n=7
culture
B-
loyalty
C-
operations
B-
product
C
relationship
B+
value
C+
 

InfoMC
Incedo Care Management
78.6
n=7
culture
B-
loyalty
C
operations
C
product
C
relationship
A-
value
B+
 

MHK
(formerly MedHOK) MHK CareProminence (formerly MedHOK Care Management) L
88.1
n=5
culture
C+
loyalty
A+
operations
A-
product
B
relationship
B+
value
A+
 

VirtualHealth
HELIOS L
59.8
n=3
culture
F
loyalty
C
operations
D-
product
F
relationship
D
value
C
 
 
 
 
Other Notable Performances Other Notable Performances
 


Ranked solutions for which at least 95% of respondents answered yes.
Part of long-term plans?
ZeOmega
Jiva
n=18  100%
Would you buy again?
ZeOmega
Jiva
n=15  100%
Part of Long Term Plans?
ZeOmega
Jiva
n=18  100%
Would you buy again?
ZeOmega
Jiva
n=15  100%
 
 
 
 
 
 
 

Past Care Management Solutions (Payer) Awards

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