Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2021 Model.LastYear=2022 Model.ShowLoggedOut=True
 
 
 
2021 Best In Klas
 

Care Management Solutions (Payer)

 
 
 
 
A+ = >95.0
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
 
 
Solution Comparison
Category average: 77.1
Software average: 80.3
Grading Scale

Company/solution
Overall score
Total
evaluations
Trend
(2020-2021)
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
Censinet
assessment
                     
Gainwell Technologies (formerly HMS)
HMS Holdings Corp Essette CM  
KLAS comments icon
82.3
n=17
-0%
A-
B+
B
B-
B
C+
         
 
 
 
 
 
 
ZeOmega
Jiva  
KLAS comments icon
82
n=10
0%
B-
A-
B-
B
B
B-
         
 
 
 
 
 
 
Casenet
TruCare  
KLAS comments icon
81.9
n=18
0%
B
B
B-
C+
B+
B
 
50.0
100.0
 
*Limited Data
Company/solution
Trend
(2020-2021)
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
                 
Gainwell Technologies (formerly HMS)
HMS Holdings Corp Essette CM
 
82.3
n=17
KLAS comments icon  COMMENTS
    -0%
A-
B+
B
B-
B
C+
ZeOmega
Jiva
 
82
n=10
KLAS comments icon  COMMENTS
    0%
B-
A-
B-
B
B
B-
Casenet
TruCare
 
81.9
n=18
KLAS comments icon  COMMENTS
    0%
B
B
B-
C+
B+
B
Company/solution
 
Censinet assessment N/A
 
culture
A-
loyalty
B+
operations
B
product
B-
relationship
B
value
C+
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
B-
loyalty
A-
operations
B-
product
B
relationship
B
value
B-
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
B
loyalty
B
operations
B-
product
C+
relationship
B+
value
B
 
KLAS comments icon  COMMENTS
 
 
 
 
SolutionsNotRanked_Symbol  
Solutions not ranked
 


L  C      *Limited Data
Company/solution
Overall performance score
Total
evaluations
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
Censinet
assessment
                   
Cognizant
CareAdvance Enterprise (TriZetto) *
L
71.7
n=12
C
C
C-
C-
C
C-
       
 
 
 
 
 
 
EXL
Healthcare - Care Management Solutions *
L
76.5
n=8
C
C
B
C
B
B
       
 
 
 
 
 
 
Livongo Health Inc
Livongo (Chronic Care Management, Mostly Employer) [C]
C
89.3
n=20
A
A
A-
B+
B
A-
       
 
 
 
 
 
 
Medecision
Aerial (for Payer Care Management) *
L
61.9
n=10
F
D-
D
D
D+
D-
       
 
 
 
 
 
 
VirtualHealth
HELIOS *
L
87.4
n=5
A-
A-
B+
B+
A-
A-
 

L  C      *Limited Data
Company/solution
Overall performance score
Total
evaluations
     
Cognizant
CareAdvance Enterprise (TriZetto) *
L
culture
C
loyalty
C
operations
C-
product
C-
relationship
C
value
C-
71.7
n=12
     
EXL
Healthcare - Care Management Solutions *
L
culture
C
loyalty
C
operations
B
product
C
relationship
B
value
B
76.5
n=8
     
Livongo Health Inc
Livongo (Chronic Care Management, Mostly Employer) [C]
C
culture
A
loyalty
A
operations
A-
product
B+
relationship
B
value
A-
89.3
n=20
     
Medecision
Aerial (for Payer Care Management) *
L
culture
F
loyalty
D-
operations
D
product
D
relationship
D+
value
D-
61.9
n=10
     
VirtualHealth
HELIOS *
L
culture
A-
loyalty
A-
operations
B+
product
B+
relationship
A-
value
A-
87.4
n=5
 

L  C      *Limited Data

Company/solution
Cognizant
CareAdvance Enterprise (TriZetto) * L
71.7
n=12
culture
C
loyalty
C
operations
C-
product
C-
relationship
C
value
C-
 

EXL
Healthcare - Care Management Solutions * L
76.5
n=8
culture
C
loyalty
C
operations
B
product
C
relationship
B
value
B
 

Livongo Health Inc
Livongo (Chronic Care Management, Mostly Employer) [C] C
89.3
n=20
culture
A
loyalty
A
operations
A-
product
B+
relationship
B
value
A-
 

Medecision
Aerial (for Payer Care Management) * L
61.9
n=10
culture
F
loyalty
D-
operations
D
product
D
relationship
D+
value
D-
 

VirtualHealth
HELIOS * L
87.4
n=5
culture
A-
loyalty
A-
operations
B+
product
B+
relationship
A-
value
A-
 
 
 
 
 
 
Related Reports
 
 
 
 

Past Care Management Solutions (Payer) Awards