Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2021 Model.LastYear=2024 Model.ShowLoggedOut=True
 
 
 
2021 Best In Klas
 

Care Management Solutions (Payer)

 
 
 
 
 
 
 
A+ = >95.0
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
 
 
Ranked Solutions
Category average: 81.5
Software average: 82.4
Grading Scale

Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Trend
(2020-2021)
Culture
Loyalty
Operations
Product
Relationship
Value
                   
Gainwell Technologies
HMS Holdings Corp Essette CM  
KLAS comments icon
82.3
n=17
0%
A-
B+
B
B-
B
C+
         
 
 
 
 
 
ZeOmega
Jiva  
KLAS comments icon
82
n=10
N/A
B-
A-
B-
B
B
B-
         
 
 
 
 
 
Zyter
Casenet TruCare  
KLAS comments icon
81.9
n=18
0%
B
B
B-
C+
B+
B
 
50.0
100.0
 
Company/solution
Trend
(2020-2021)
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
                 
Gainwell Technologies
HMS Holdings Corp Essette CM
 
82.3
n=17
KLAS comments icon  COMMENTS
    0%
A-
B+
B
B-
B
C+
ZeOmega
Jiva
 
82
n=10
KLAS comments icon  COMMENTS
    N/A
B-
A-
B-
B
B
B-
Zyter
Casenet TruCare
 
81.9
n=18
KLAS comments icon  COMMENTS
    0%
B
B
B-
C+
B+
B
Company/solution
 
Censinet assessment N/A
 
culture
A-
loyalty
B+
operations
B
product
B-
relationship
B
value
C+
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
B-
loyalty
A-
operations
B-
product
B
relationship
B
value
B-
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
B
loyalty
B
operations
B-
product
C+
relationship
B+
value
B
 
KLAS comments icon  COMMENTS
 
 
 
 
SolutionsNotRanked_Symbol  
Solutions Not Ranked
 


L  C      
Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                 
Cognizant
CareAdvance Enterprise (TriZetto) *
L
71.7
n=12
C
C
C-
C-
C
C-
       
 
 
 
 
 
EXL
Healthcare - Care Management Solutions *
L
76.5
n=8
C
C
B
C
B
B
       
 
 
 
 
 
Livongo Health
Inc Livongo (Chronic Care Management, Mostly Employer) [C]
C
89.3
n=20
A
A
A-
B+
B
A-
       
 
 
 
 
 
Medecision
Aerial (for Payer Care Management) *
L
61.9
n=10
F
D-
D
D
D+
D-
       
 
 
 
 
 
VirtualHealth
HELIOS *
L
87.4
n=5
A-
A-
B+
B+
A-
A-
 

L  C      
Company/solution
Overall performance score (100-point scale)
Total
evaluations
     
Cognizant
CareAdvance Enterprise (TriZetto) *
L
culture
C
loyalty
C
operations
C-
product
C-
relationship
C
value
C-
71.7
n=12
     
EXL
Healthcare - Care Management Solutions *
L
culture
C
loyalty
C
operations
B
product
C
relationship
B
value
B
76.5
n=8
     
Livongo Health
Inc Livongo (Chronic Care Management, Mostly Employer) [C]
C
culture
A
loyalty
A
operations
A-
product
B+
relationship
B
value
A-
89.3
n=20
     
Medecision
Aerial (for Payer Care Management) *
L
culture
F
loyalty
D-
operations
D
product
D
relationship
D+
value
D-
61.9
n=10
     
VirtualHealth
HELIOS *
L
culture
A-
loyalty
A-
operations
B+
product
B+
relationship
A-
value
A-
87.4
n=5
 

L  C      

Company/solution
Cognizant
CareAdvance Enterprise (TriZetto) * L
71.7
n=12
culture
C
loyalty
C
operations
C-
product
C-
relationship
C
value
C-
 

EXL
Healthcare - Care Management Solutions * L
76.5
n=8
culture
C
loyalty
C
operations
B
product
C
relationship
B
value
B
 

Livongo Health
Inc Livongo (Chronic Care Management, Mostly Employer) [C] C
89.3
n=20
culture
A
loyalty
A
operations
A-
product
B+
relationship
B
value
A-
 

Medecision
Aerial (for Payer Care Management) * L
61.9
n=10
culture
F
loyalty
D-
operations
D
product
D
relationship
D+
value
D-
 

VirtualHealth
HELIOS * L
87.4
n=5
culture
A-
loyalty
A-
operations
B+
product
B+
relationship
A-
value
A-
 
 
 
 
 
 
 
 

Past Care Management Solutions (Payer) Awards