2021 Best In KLAS Care Management Solutions (Payer)

Perception

Transitions of Care 2022

29 December 22 | Bradley Hunter and Paul Warburton

Inefficient care transitions lead to wasted time and energy, increased risk of human error, and potentially poor experiences for both patients and providers. Despite the industry’s attempts to ensure the right information is sent to the right people at the right time, healthcare organizations must often revert to manual processes for data entry, verification, and communication. Some organizations use or want to use technology to streamline their transitions of care (TOC). This report—KLAS’ first to look at TOC—draws from the perspectives of 95 healthcare leaders across multiple care settings to understand their adoption of care transition technology, the challenges they encounter in their care settings, and the vendors they are considering.

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

Gainwell Technologies HMS Holdings Corp Essette CM	82.3	n=17	0%	A-	B+	B	B-	B	C+

ZeOmega Jiva	82	n=10	N/A	B-	A-	B-	B	B	B-

Zyter Casenet TruCare	81.9	n=18	0%	B	B	B-	C+	B+	B
	50.0	100.0

Company/solution	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

Gainwell Technologies HMS Holdings Corp Essette CM 82.3 n=17 COMMENTS	0%	A-	B+	B	B-	B	C+
ZeOmega Jiva 82 n=10 COMMENTS	N/A	B-	A-	B-	B	B	B-
Zyter Casenet TruCare 81.9 n=18 COMMENTS	0%	B	B	B-	C+	B+	B

Company/solution	Overall performance score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

Cognizant CareAdvance Enterprise (TriZetto) * L	71.7	n=12	C	C	C-	C-	C	C-

EXL Healthcare - Care Management Solutions * L	76.5	n=8	C	C	B	C	B	B

Livongo Health Inc Livongo (Chronic Care Management, Mostly Employer) [C] C	89.3	n=20	A	A	A-	B+	B	A-

Medecision Aerial (for Payer Care Management) * L	61.9	n=10	F	D-	D	D	D+	D-

VirtualHealth HELIOS * L	87.4	n=5	A-	A-	B+	B+	A-	A-

Company/solution	Overall performance score (100-point scale)	Total evaluations

Cognizant CareAdvance Enterprise (TriZetto) * L culture C loyalty C operations C- product C- relationship C value C-	71.7	n=12

EXL Healthcare - Care Management Solutions * L culture C loyalty C operations B product C relationship B value B	76.5	n=8

Livongo Health Inc Livongo (Chronic Care Management, Mostly Employer) [C] C culture A loyalty A operations A- product B+ relationship B value A-	89.3	n=20

Medecision Aerial (for Payer Care Management) * L culture F loyalty D- operations D product D relationship D+ value D-	61.9	n=10

VirtualHealth HELIOS * L culture A- loyalty A- operations B+ product B+ relationship A- value A-	87.4	n=5

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