Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2022 Model.LastYear=2025 Model.ShowLoggedOut=True
 
 
 
2022 Best In Klas
 

Care Management Solutions (Payer)

 
 
 
 
A+ = 95.0+
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
 
 
Ranked Solutions
Market average: 80.2
Software average: 81.4
Grading Scale

Overall performance score
(100-point scale)
Trend
(2021-2022)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                   
ZeOmega
Jiva  
KLAS comments icon
82.7
+1%
n=13
C+
A
B-
B
B
C+
         
 
 
 
 
 
HealthEdge
Care Management Solutions  
82.1
N/A
n=14
B-
B+
B-
B-
B
B
         
 
 
 
 
 
Zyter
Casenet TruCare  
KLAS comments icon
80.4
-2%
n=13
B-
B
B-
C+
B-
B
 
50.0
100.0
 
82.7
n=13
 
culture
C+
loyalty
A
operations
B-
product
B
relationship
B
value
C+
 
HealthEdge
Care Management Solutions
82.1
n=14
 
culture
B-
loyalty
B+
operations
B-
product
B-
relationship
B
value
B
 
 
culture
B-
loyalty
B
operations
B-
product
C+
relationship
B-
value
B
 
 
 
 
 
Solutions Not Ranked
Ordered alphabetically

L  C  NP      
Overall Performance Score
(100-point scale)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                 
Cognizant
CareAdvance Enterprise (TriZetto)
L
64.6
n=10
C
D-
D+
D+
C
F
       
 
 
 
 
 
Elligint Health
VirtualHealth HELIOS
L
87.4
n=5
A-
A-
B+
B+
A-
A-
       
 
 
 
 
 
EXL
Healthcare - Care Management Solutions
L
76.5
n=8
C
C
B
C
B
B
       
 
 
 
 
 
Gainwell Technologies
HMS Holdings Corp Essette CM
L
70.8
n=7
C
C-
C
C-
C
C-
       
 
 
 
 
 
Livongo Health
Inc Livongo (Chronic Care Management, Mostly Employer)
C
89.6
n=21
A
A
A-
B+
B
A-
       
 
 
 
 
 
Medecision
Aerial (for Payer Care Management)
L NP
66.1
n=10
D-
D
C
D+
D+
C-
 

L  C  NP      

&nbps;
Cognizant
CareAdvance Enterprise (TriZetto) L
64.6
n=10
culture
C
loyalty
D-
operations
D+
product
D+
relationship
C
value
F
 

Elligint Health
VirtualHealth HELIOS L
87.4
n=5
culture
A-
loyalty
A-
operations
B+
product
B+
relationship
A-
value
A-
 

EXL
Healthcare - Care Management Solutions L
76.5
n=8
culture
C
loyalty
C
operations
B
product
C
relationship
B
value
B
 

Gainwell Technologies
HMS Holdings Corp Essette CM L
70.8
n=7
culture
C
loyalty
C-
operations
C
product
C-
relationship
C
value
C-
 

Livongo Health
Inc Livongo (Chronic Care Management, Mostly Employer) C
89.6
n=21
culture
A
loyalty
A
operations
A-
product
B+
relationship
B
value
A-
 

Medecision
Aerial (for Payer Care Management) L NP
66.1
n=10
culture
D-
loyalty
D
operations
C
product
D+
relationship
D+
value
C-
 
 
 
 
 
 
 
 

Past Care Management Solutions (Payer) Awards