A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Market average: 80.2
Software average: 81.4
Overall performance score (100-point scale) |
Trend (2021-2022) |
Total evaluations |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
||
ZeOmega
Jiva |
82.7 |
+1%
|
n=13
|
C+
|
A
|
B-
|
B
|
B
|
C+
|
|
|
|
|
|
|
||||||
HealthEdge
Care Management Solutions |
82.1 |
N/A
|
n=14
|
B-
|
B+
|
B-
|
B-
|
B
|
B
|
|
|
|
|
|
|
||||||
Zyter
Casenet TruCare |
80.4 |
-2%
|
n=13
|
B-
|
B
|
B-
|
C+
|
B-
|
B
|
|
50.0 |
100.0 |
Care Management Solutions
Overall Performance Score (100-point scale) |
Total evaluations |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
|
Cognizant
CareAdvance Enterprise (TriZetto) L |
64.6 |
n=10
|
C
|
D-
|
D+
|
D+
|
C
|
F
|
|
|
|
|
|
||||
Elligint Health
VirtualHealth HELIOS L |
87.4 |
n=5
|
A-
|
A-
|
B+
|
B+
|
A-
|
A-
|
|
|
|
|
|
||||
EXL
Healthcare - Care Management Solutions L |
76.5 |
n=8
|
C
|
C
|
B
|
C
|
B
|
B
|
|
|
|
|
|
||||
Gainwell Technologies
HMS Holdings Corp Essette CM L |
70.8 |
n=7
|
C
|
C-
|
C
|
C-
|
C
|
C-
|
|
|
|
|
|
||||
Livongo Health
Inc Livongo (Chronic Care Management, Mostly Employer) C |
89.6 |
n=21
|
A
|
A
|
A-
|
B+
|
B
|
A-
|
|
|
|
|
|
||||
Medecision
Aerial (for Payer Care Management) L NP |
66.1 |
n=10
|
D-
|
D
|
C
|
D+
|
D+
|
C-
|
CareAdvance Enterprise (TriZetto) L
n=10
VirtualHealth HELIOS L
n=5
Healthcare - Care Management Solutions L
n=8
HMS Holdings Corp Essette CM L
n=7
Inc Livongo (Chronic Care Management, Mostly Employer) C
n=21
Aerial (for Payer Care Management) L NP
n=10