A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Category average: 80.2
Software average: 81.4
Company/solution |
Overall performance score (100-point scale) |
Total evaluations |
Trend (2021-2022) |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
|
ZeOmega
Jiva |
82.7 |
n=13
|
+1%
|
C+
|
A
|
B-
|
B
|
B
|
C+
|
|
|
|
|
|
|
||||||
HealthEdge
Care Management Solutions |
82.1 |
n=14
|
N/A
|
B-
|
B+
|
B-
|
B-
|
B
|
B
|
|
|
|
|
|
|
||||||
Zyter
Casenet TruCare |
80.4 |
n=13
|
-2%
|
B-
|
B
|
B-
|
C+
|
B-
|
B
|
|
50.0 |
100.0 |
Company/solution |
Trend
(2021-2022) |
Culture |
Loyalty |
Operations |
Product |
Relationship |
Value |
|
ZeOmega
Jiva 82.7
n=13
COMMENTS
|
+1%
|
C+
|
A
|
B-
|
B
|
B
|
C+
|
|
HealthEdge
Care Management Solutions 82.1
n=14
|
N/A
|
B-
|
B+
|
B-
|
B-
|
B
|
B
|
|
Zyter
Casenet TruCare 80.4
n=13
COMMENTS
|
-2%
|
B-
|
B
|
B-
|
C+
|
B-
|
B
|
Care Management Solutions
Company/solution |
Overall performance score (100-point scale) |
Total evaluations |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
Cognizant
CareAdvance Enterprise (TriZetto) * L |
64.6 |
n=10
|
C
|
D-
|
D+
|
D+
|
C
|
F
|
|
|
|
|
|
||||
EXL
Healthcare - Care Management Solutions * L |
76.5 |
n=8
|
C
|
C
|
B
|
C
|
B
|
B
|
|
|
|
|
|
||||
Gainwell Technologies
HMS Holdings Corp Essette CM * L |
70.8 |
n=7
|
C
|
C-
|
C
|
C-
|
C
|
C-
|
|
|
|
|
|
||||
Livongo Health
Inc Livongo (Chronic Care Management, Mostly Employer) [C] C |
89.6 |
n=21
|
A
|
A
|
A-
|
B+
|
B
|
A-
|
|
|
|
|
|
||||
Medecision
Aerial (for Payer Care Management) * L S |
66.1 |
n=10
|
D-
|
D
|
C
|
D+
|
D+
|
C-
|
|
|
|
|
|
||||
VirtualHealth
HELIOS * L |
87.4 |
n=5
|
A-
|
A-
|
B+
|
B+
|
A-
|
A-
|
Company/solution |
Overall performance score (100-point scale)
|
Total evaluations |
Cognizant
CareAdvance Enterprise (TriZetto) * L culture
C
loyalty
D-
operations
D+
product
D+
relationship
C
value
F
|
64.6 |
n=10
|
EXL
Healthcare - Care Management Solutions * L culture
C
loyalty
C
operations
B
product
C
relationship
B
value
B
|
76.5 |
n=8
|
Gainwell Technologies
HMS Holdings Corp Essette CM * L culture
C
loyalty
C-
operations
C
product
C-
relationship
C
value
C-
|
70.8 |
n=7
|
Livongo Health
Inc Livongo (Chronic Care Management, Mostly Employer) [C] C culture
A
loyalty
A
operations
A-
product
B+
relationship
B
value
A-
|
89.6 |
n=21
|
Medecision
Aerial (for Payer Care Management) * L S culture
D-
loyalty
D
operations
C
product
D+
relationship
D+
value
C-
|
66.1 |
n=10
|
VirtualHealth
HELIOS * L culture
A-
loyalty
A-
operations
B+
product
B+
relationship
A-
value
A-
|
87.4 |
n=5
|
CareAdvance Enterprise (TriZetto) * L
n=10
Healthcare - Care Management Solutions * L
n=8
HMS Holdings Corp Essette CM * L
n=7
Inc Livongo (Chronic Care Management, Mostly Employer) [C] C
n=21
Aerial (for Payer Care Management) * L S
n=10
HELIOS * L
n=5