Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2022 Model.LastYear=2024 Model.ShowLoggedOut=True
 
 
 
2022 Best In Klas
 

Care Management Solutions (Payer)

 
 
 
 
 
 
 
A+ = >95.0
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
 
 
Ranked Solutions
Category average: 80.2
Software average: 81.4
Grading Scale

Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Trend
(2021-2022)
Culture
Loyalty
Operations
Product
Relationship
Value
                   
ZeOmega
Jiva  
KLAS comments icon
82.7
n=13
+1%
C+
A
B-
B
B
C+
         
 
 
 
 
 
HealthEdge
Care Management Solutions  
82.1
n=14
N/A
B-
B+
B-
B-
B
B
         
 
 
 
 
 
Zyter
Casenet TruCare  
KLAS comments icon
80.4
n=13
-2%
B-
B
B-
C+
B-
B
 
50.0
100.0
 
Company/solution
Trend
(2021-2022)
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
                 
ZeOmega
Jiva
 
82.7
n=13
KLAS comments icon  COMMENTS
    +1%
C+
A
B-
B
B
C+
HealthEdge
Care Management Solutions
 
82.1
n=14
    N/A
B-
B+
B-
B-
B
B
Zyter
Casenet TruCare
 
80.4
n=13
KLAS comments icon  COMMENTS
    -2%
B-
B
B-
C+
B-
B
Company/solution
82.7
n=13
 
Censinet assessment N/A
 
culture
C+
loyalty
A
operations
B-
product
B
relationship
B
value
C+
 
KLAS comments icon  COMMENTS
HealthEdge
Care Management Solutions
82.1
n=14
 
Censinet assessment N/A
 
culture
B-
loyalty
B+
operations
B-
product
B-
relationship
B
value
B
 
 
Censinet assessment N/A
 
culture
B-
loyalty
B
operations
B-
product
C+
relationship
B-
value
B
 
KLAS comments icon  COMMENTS
 
 
 
 
SolutionsNotRanked_Symbol  
Solutions Not Ranked
 


L  C      
Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                 
Cognizant
CareAdvance Enterprise (TriZetto) *
L
64.6
n=10
C
D-
D+
D+
C
F
       
 
 
 
 
 
EXL
Healthcare - Care Management Solutions *
L
76.5
n=8
C
C
B
C
B
B
       
 
 
 
 
 
Gainwell Technologies
HMS Holdings Corp Essette CM *
L
70.8
n=7
C
C-
C
C-
C
C-
       
 
 
 
 
 
Livongo Health
Inc Livongo (Chronic Care Management, Mostly Employer) [C]
C
89.6
n=21
A
A
A-
B+
B
A-
       
 
 
 
 
 
Medecision
Aerial (for Payer Care Management) *
L
66.1
n=10
D-
D
C
D+
D+
C-
       
 
 
 
 
 
VirtualHealth
HELIOS *
L
87.4
n=5
A-
A-
B+
B+
A-
A-
 

L  C      
Company/solution
Overall performance score (100-point scale)
Total
evaluations
     
Cognizant
CareAdvance Enterprise (TriZetto) *
L
culture
C
loyalty
D-
operations
D+
product
D+
relationship
C
value
F
64.6
n=10
     
EXL
Healthcare - Care Management Solutions *
L
culture
C
loyalty
C
operations
B
product
C
relationship
B
value
B
76.5
n=8
     
Gainwell Technologies
HMS Holdings Corp Essette CM *
L
culture
C
loyalty
C-
operations
C
product
C-
relationship
C
value
C-
70.8
n=7
     
Livongo Health
Inc Livongo (Chronic Care Management, Mostly Employer) [C]
C
culture
A
loyalty
A
operations
A-
product
B+
relationship
B
value
A-
89.6
n=21
     
Medecision
Aerial (for Payer Care Management) *
L
culture
D-
loyalty
D
operations
C
product
D+
relationship
D+
value
C-
66.1
n=10
     
VirtualHealth
HELIOS *
L
culture
A-
loyalty
A-
operations
B+
product
B+
relationship
A-
value
A-
87.4
n=5
 

L  C      

Company/solution
Cognizant
CareAdvance Enterprise (TriZetto) * L
64.6
n=10
culture
C
loyalty
D-
operations
D+
product
D+
relationship
C
value
F
 

EXL
Healthcare - Care Management Solutions * L
76.5
n=8
culture
C
loyalty
C
operations
B
product
C
relationship
B
value
B
 

Gainwell Technologies
HMS Holdings Corp Essette CM * L
70.8
n=7
culture
C
loyalty
C-
operations
C
product
C-
relationship
C
value
C-
 

Livongo Health
Inc Livongo (Chronic Care Management, Mostly Employer) [C] C
89.6
n=21
culture
A
loyalty
A
operations
A-
product
B+
relationship
B
value
A-
 

Medecision
Aerial (for Payer Care Management) * L
66.1
n=10
culture
D-
loyalty
D
operations
C
product
D+
relationship
D+
value
C-
 

VirtualHealth
HELIOS * L
87.4
n=5
culture
A-
loyalty
A-
operations
B+
product
B+
relationship
A-
value
A-
 
 
 
 
 
 
 
 

Past Care Management Solutions (Payer) Awards