2024 Best In KLAS Care Management Solutions (Payer)

Perception

Transitions of Care 2022

29 December 22 | Bradley Hunter and Paul Warburton

Inefficient care transitions lead to wasted time and energy, increased risk of human error, and potentially poor experiences for both patients and providers. Despite the industry’s attempts to ensure the right information is sent to the right people at the right time, healthcare organizations must often revert to manual processes for data entry, verification, and communication. Some organizations use or want to use technology to streamline their transitions of care (TOC). This report—KLAS’ first to look at TOC—draws from the perspectives of 95 healthcare leaders across multiple care settings to understand their adoption of care transition technology, the challenges they encounter in their care settings, and the vendors they are considering.

	Overall performance score (100-point scale)	Trend (2023-2024)	# of unique orgs	Culture	Loyalty	Operations	Product	Relationship	Value

MHK (formerly MedHOK) CareProminence	79.6	-10%	6	C	B	C+	B-	B+	B-

ZeOmega Jiva	79.6	-4%	15	C	B	B-	B-	B	C

Zyter TruCare	76.8	+7%	14	C	C+	B-	C	A-	C

HealthEdge GuidingCare	76.3	+1%	12	D+	B	C	C+	B-	C+

InfoMC Incedo Care Management	75.1	-5%	7	C+	C-	C	C	A-	B

Cognizant CareAdvance Enterprise (TriZetto)	72.2	+16%	6	C+	C-	C+	C-	B	D+

Medecision Aerial	58.1	+17%	7	F	F	D	D-	D	D+
	50.0	100.0

	Overall Performance Score (100-point scale)	# of unique orgs	Culture	Loyalty	Operations	Product	Relationship	Value

Elligint Health VirtualHealth HELIOS L	75.7	4	F	B+	C	C	C	B

EXL Healthcare Care Management Solutions L	68.4	5	C-	D-	C	D+	B-	C

Gainwell Technologies Gainwell Care Management L	89.7	4	A	B+	A	B	A	A+

Salesforce Member Care Management L	87.4	3	C+	A+	B+	A-	C+	B

UpHealth SyntraNet L	52.5	3	F	F	D-	F	D+	F

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