Tell us about your organization
Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Commentary Summary
Want to see full details?
User Commentary
VP/Other Executive
Future Outlook
ZeOmega has been a good partner. They have really stepped up and worked with us. They would like to...
Login or Create an Account to see details.
VP/Other Executive
Relationship
We have definitely gotten more comfortable with ZeOmega. We have a pretty good rhythm with the...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
When I first got my job, the organizational leadership said we had to prove that ZeOmega was the...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
There are some things from the business side that we wish Jiva did a little bit better, but it does...
Login or Create an Account to see details.
Manager
Relationship
We don’t generally have to escalate things to the executive level, but ZeOmega responds when we do.
Login or Create an Account to see details.
Manager
Lessons Learned
We would be very likely to recommend Jiva and ZeOmega. We have talked to peers a number of times...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Before Jiva, we were using an older home-grown system that was very antiquated. It was very...
Login or Create an Account to see details.
Manager
Service and Support
Jiva does have some limitations, and we have to work with ZeOmega on some challenges that we have...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
We have made a lot of changes to Jiva, and ZeOmega charges for that. I can’t necessarily say it is...
Login or Create an Account to see details.
Manager
Implementation and Training
There is not a regular cadence of training from ZeOmega. We have had to engage them for some...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
When things are going well and we have our requirements met, there are no complaints about Jiva. We...
Login or Create an Account to see details.
Manager
Interfacing and Integration
Jiva does what we intended for it to do with integration and interoperability. ZeOmega has...
Login or Create an Account to see details.
Analyst/Coordinator
ROI / Cost (care and feeding)
Nobody keeps all of their promises, but ZeOmega keeps most of theirs. They avoid nickel-and-diming...
Login or Create an Account to see details.
Analyst/Coordinator
Other Observations & Comments
The original implementation of Jiva was very smooth, but we haven’t had any recent upgrades. We...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
From our own processes, we have automated things that have saved us hours and that have allowed us...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
Jiva is superior to other systems because we can configure so much ourselves and really make it...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
Our goal is to rely on ourselves and not the vendor, and Jiva is the only product that we really...
Login or Create an Account to see details.
Analyst/Coordinator
Lessons Learned
The ease of use for Jiva is good, but the benefits can sometimes be drawbacks. For instance, there...
Login or Create an Account to see details.
Analyst/Coordinator
Technology
ZeOmega does a great job of keeping up with new technology. They listen to their clients’ needs and...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
I believe Jiva is perfect. There isn’t another product that could get a higher score from me. I...
Login or Create an Account to see details.
Analyst/Coordinator
Future Outlook
I don’t anticipate having any issues with Jiva in the next year. I have been happy with the product...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
In the past, I have knocked the vendor’s quality of support, but the support has gotten much better....
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
If I have a question and can’t find the answer on the back-end database, I can go directly to the...
Login or Create an Account to see details.
Director
Relationship
The vendor misses deadlines a lot, and there can definitely be a lack of follow-through.
Login or Create an Account to see details.
Director
Functionality and Upgrades
Overall, Jiva is a good system, and it meets our needs. ZeOmega has worked with us closely in order...
Login or Create an Account to see details.
Director
Other Observations & Comments
We think ZeOmega is trying to be innovative, but nothing that we have seen has directly benefited us...
Login or Create an Account to see details.
Director
Functionality and Upgrades
One of the challenges that we have with ZeOmega is that they don't have the good documentation that...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
The system is very expensive for what it does and how we use it. The vendor is not very transparent...
Login or Create an Account to see details.
Director
Functionality and Upgrades
Jiva is a good system. I work behind the scenes with the vendor, but from my perspective, the users...
Login or Create an Account to see details.
Director
Interfacing and Integration
There is some new criteria that we were hoping to use, and we were hoping to have something...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
If the vendor is really concerned about helping us, they should lower the cost and increase our...
Login or Create an Account to see details.
CIO
Relationship
From an IT perspective, ZeOmega has been a high-value organization in the sense that they have...
Login or Create an Account to see details.
CIO
Other Observations & Comments
ZeOmega is meeting our needs in terms of communication and letting us know where they are headed...
Login or Create an Account to see details.
CIO
Implementation and Training
ZeOmega's implementation was one of the smoothest and most uneventful implementations I have ever...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The vendor has their sprints and software releases that we have to internalize and understand how...
Login or Create an Account to see details.
Director
Lessons Learned
If we had to start over again, we would try to do everything in our other care management system. We...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
When we customize something, no matter what size it is, we pay a percentage on our customization for...
Login or Create an Account to see details.
Director
Win/Loss - Why they were selected (by current clients)
We did an evaluation of case management systems that looked at multiple vendors. We selected ZeOmega...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The success of the engagement with ZeOmega and the value of the product added to the business. The...
Login or Create an Account to see details.
Director
Implementation and Training
One of the things with new users is the product sort of works itself out in maturity. A lot of these...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The end users increased gain in using the application. The vendor has their reporting solution, and...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
The solution is a car in the sense that we don't know the ROI of a car. We need to have that...
Login or Create an Account to see details.
Director
Functionality and Upgrades
I continue to see Jiva's features. Jiva has APIs and real-time connections. The effort is a couple...
Login or Create an Account to see details.
Director
Relationship
ZeOmega is good. We built up a very strong partnership with their executives. When we talk to them,...
Login or Create an Account to see details.
VP/Other Executive
Relationship
Most of our early pain points with ZeOmega have been addressed. Some things were excellent, but...
Login or Create an Account to see details.
VP/Other Executive
Other Observations & Comments
We would take a careful look at the market before purchasing Jiva again. We would probably be back...
Login or Create an Account to see details.
VP/Other Executive
Implementation and Training
From an implementation standpoint, working with ZeOmega was a real pain. I think we could have...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
ZeOmega's product does what they said it would do. The system works, and ZeOmega is a good partner...
Login or Create an Account to see details.
VP/Other Executive
ROI / Cost (care and feeding)
One tangible outcome that we have had with Jiva is an increase in productivity. That is great. There...
Login or Create an Account to see details.
VP/Other Executive
Interfacing and Integration
If we got the integration we are hoping for, my overall satisfaction with ZeOmega in 12 months would...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
There is a certain functionality that we want, but ZeOmega has been slow to develop that. The need...
Login or Create an Account to see details.
Advanced Filters
Featured Report
Preferences
Related Blogs
Payer Care Management: Vendors Could Do Better
Care Management Vendors Are Poised for Growth