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User Commentary
Service and Support
ZeOmega’s application team could improve at understanding whether something is going to become a...
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Implementation and Training
ZeOmega could improve the quality of the patches they provide. We have had several patches for Jiva,...
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Functionality and Upgrades
Our biggest issue with our implementation was around the model views that Jiva uses for reporting....
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Functionality and Upgrades
There was an application that ZeOmega told us they had up and running, but when we went to implement...
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Implementation and Training
Overall, our Jiva implementation went well, and we are pretty happy with the system. Our training...
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Service and Support
We have a hosted environment, and the vendor's cloud support is one of their strengths. We are not...
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Functionality and Upgrades
The biggest advantage of this software is that it allows us to customize things to meet our workflow...
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Functionality and Upgrades
The product was designed to be a documentation tool. We have turned it into what we need it to be,...
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Relationship
Our account management team from ZeOmega is great. Our account representatives are fantastic. They...
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Relationship
ZeOmega is very intentional about knowing what is going on in the healthcare industry. They do a...
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Technology
I am not aware of any changes that ZeOmega is making. There are not a lot of new functionalities in...
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Other Observations & Comments
Jiva is a great product. Users love the product, but it is not very easy to use, and users...
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Service and Support
The vendor's support is good because I can get somebody on a call in 15 minutes if I have a problem.
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Functionality and Upgrades
There are a lot of improvements I am asking the vendor to do. For example, I would like them to...
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Interfacing and Integration
We have had a very positive experience with the care management system. We have had complex needs...
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Relationship
We have a long-term relationship with ZeOmega, so there is mutual trust and respect among the people...
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Relationship
The only issue I have with the vendor’s development team is that it takes so long and costs so much...
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ROI / Cost
If we were to take cost out of the equation, we would choose to buy the product again. But the...
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Other Observations & Comments
The vendor keeps their promises most of the time. Some things get missed or lost, so some...
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Implementation and Training
The vendor’s training is very vanilla, so I have to go back in and retrain.
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ROI / Cost
I am very satisfied with the product and the vendor. I have really had positive outcomes, and the...
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Relationship
I don't know whether the people we work with at ZeOmega are empowered, but I know that those people...
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Functionality and Upgrades
There is a high degree of customization possible with Jiva. We can configure things, and it is...
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Relationship
The vendor has been very supportive and helpful with regard to our questions or ideas for how we can...
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Win/Loss - Why they were selected (by current clients)
We did a small vendor review. We didn't do a full market analysis, but we did a limited analysis and...
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Relationship
I don’t know any vendor that keeps all their promises. Keeping development timelines is not one of...
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ROI / Cost
In the past, the vendor nickel-and-dimed us, but recently, they changed their approach for all their...
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Functionality and Upgrades
We recently worked on a big upgrade and were not impressed. The implementation seemed somewhat...
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Functionality and Upgrades
Occasionally, there are things about the functionality that make no sense, but the issue is not that...
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Other Observations & Comments
The only challenge we have had with integration has been with the data model views with regard to...
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Functionality and Upgrades
I have been extremely impressed with how little downtime we have had. The product is ridiculously...
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Functionality and Upgrades
The product is click heavy, but it is not difficult to use. There are just a lot of clicks we have...
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Other Observations & Comments
Sometimes the vendor's support is okay, and sometimes it is surprisingly good, but the vendor's...
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Relationship
The vendor's service is rarely proactive. Our internal technology team finds issues prior to the...
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ROI / Cost
In terms of outcomes, the product has certainly improved our efficiency, data mining and reporting...
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Implementation and Training
When we upgraded a while ago, there were some issues with the upgrade, and we had to make some...
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Functionality and Upgrades
Within the utilization management module, things get clunky. The dashboard is not as user friendly...
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Relationship
My team has a collaborative relationship with ZeOmega. The vendor tries to reach out and meet with...
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Relationship
I always ask the vendor whether other clients are having similar issues and, if so, how they handle...
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Relationship
I have never met with ZeOmega’s executives.
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Future Outlook
We are keeping Jiva through the term of our contract, but when that ends, I will certainly evaluate...
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ROI / Cost
ZeOmega nickel-and-dimes us for everything. We have made change requests, and the vendor makes the...
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Functionality and Upgrades
Prior to implementing Jiva, we hadn’t been meeting certain requirements. Once we implemented the...
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Future Outlook
We started out using Jiva for utilization and case management. We started configuring Jiva as the...
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Other Observations & Comments
We have done a lot of configuration to the system to make it fit the needs of our organization. Jiva...
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Relationship
Our experience with ZeOmega’s account management team has been really good. The team has been very...
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Relationship
ZeOmega delivers new technology; we just have to be the drivers for the new technology. That can be...
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Functionality and Upgrades
We have been thrilled with the vendor’s leadership, but we are concerned the vendor might be...
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Service and Support
We previously experienced some growing pains with ZeOmega, and what came out of the box didn't...
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Relationship
We have gotten into a pretty good rhythm with ZeOmega. I think their preferred cadence is two big...
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Other Observations & Comments
We have a lot of customizations, and the Jiva platform is really meant to be out of the box. ZeOmega...
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Functionality and Upgrades
ZeOmega does a very good job of staying relevant with the changing healthcare landscape and...
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Functionality and Upgrades
There are a lot of clicks, but unfortunately, the reason that we need those clicks is the data...
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Interfacing and Integration
ZeOmega offers a lot of APIs and data integration with EMRs. The vendor is very on top of...
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Relationship
Whenever we have had to escalate to the executives, they have been willing to jump on a call with us...
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ROI / Cost
When we do our purchasing things, ZeOmega tends to include a hefty price tag. Some things are...
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Relationship
When we experience defects in the system, ZeOmega’s turnaround time for responses or the delivery of...
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Functionality and Upgrades
What is super nice about the solution is that all of the parts for care management, appeals, and...
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Relationship
ZeOmega has been a really good collaborative partner for us as an organization. They are considered...
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Lessons Learned
We recently did a vendor evaluation, and we still feel like we have the best solution for our...
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ROI / Cost
We definitely had a nickel-and-diming situation early on. But ZeOmega has really revamped their...
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Interfacing and Integration
When it comes to integration, I think ZeOmega could do some things to open up their database a bit...
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Future Outlook
I think there is always room to improve a solution from a usability perspective. I think when we...
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Relationship
We get great support from ZeOmega. The people that we work with on a daily basis are able to solve...
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Functionality and Upgrades
We have definitely hit our outcome goals with Jiva. The utilization management portion of the...
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Functionality and Upgrades
I would like to see ZeOmega continue to develop their member portal. I think it is something they...
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Functionality and Upgrades
When we purchased Jiva, it seemed like the best solution out there. If we had to buy a different...
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Functionality and Upgrades
One thing that we didn't expect with Jiva is that we can't make changes. If someone makes a mistake...
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ROI / Cost
There are a certain number of fixes ZeOmega does that are included in our maintenance contract, so...
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Implementation and Training
ZeOmega has done better in the past with upgrades, but they are doing okay now at keeping me in the...
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Sales and Contracting
Jiva does what it was promoted to do, but we had higher expectations for the system and thought it...
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Interfacing and Integration
Jiva doesn't integrate well. We had to build all our own integrations. ZeOmega has an API, but we...
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Functionality and Upgrades
The system works fine because we figured out how to make it work. It does not go down all the time...
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Relationship
Sometimes, getting questions answered takes a very long time. We meet with ZeOmega frequently, but...
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Relationship
We have access to executives. When I need to, I bump things up to somebody who will make things...
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Functionality and Upgrades
Jiva is set apart from our EHR in that Jiva is able to do the workflows so that one activity...
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Relationship
ZeOmega is like all vendors. They always say that everything is possible, but when it comes down to...
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ROI / Cost
The charges used to be worse in the past. Nowadays, we try our best to negotiate and bring the cost...
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Functionality and Upgrades
I don't have complaints about the ease of use for end users. There are some issues with clicks and...
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Interfacing and Integration
We have evolving needs, including interoperability needs, and we always come up with new things. We...
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Lessons Learned
If I had to talk about Jiva to a friend with all of the caveats and pros, it isn't the most...
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Functionality and Upgrades
ZeOmega could definitely do much better on the quality side of things. We run into some issues about...
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Future Outlook
Whether we would buy Jiva again would depend on what is available in the market. We haven't done any...
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ROI / Cost
Anything that we want to do that is considered to be out-of-the-box functionality always has a...
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Other Observations & Comments
Jiva is a decent product, and it works as promoted most of the time. Sometimes, ZeOmega can get a...
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Functionality and Upgrades
We had a very good experience with our upgrades from ZeOmega. In the past few months, ZeOmega has...
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Functionality and Upgrades
There are a lot of quirks within the product. From an end-user standpoint, Jiva looks small and bad...
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Service and Support
When we approach ZeOmega with an issue or problem, they are quick to solve it. But if the problem...
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Functionality and Upgrades
In general, our user satisfaction in the use of the platform has been low. I have had a few...
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Functionality and Upgrades
We did an end user survey and got the results. We shared those results with ZeOmega as well, and...
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Functionality and Upgrades
We like the features. Jiva is as complete as we would want it to be now, but the things that ZeOmega...
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Functionality and Upgrades
Our management tends to be strong. Jiva serves our needs best on the case management side....
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Functionality and Upgrades
We wouldn't expect everything out of the box to meet our needs. Even if the out-of-the-box reports...
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Service and Support
In terms of critical, high issues, ZeOmega is responsive and accommodating for the most part. When...
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Technology
We have not been able to leverage as much as we thought we would from an automation perspective. Our...
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Functionality and Upgrades
From a reporting perspective especially, we have had to do more technology work than we had expected...
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Functionality and Upgrades
Our ability to manage our staff using the tool is fairly limited. There are a couple of things that...
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ROI / Cost
We needed to work out customization that would not allow providers to submit episodes for work that...
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Implementation and Training
We have handled all of our training since our first go-live. ZeOmega was not involved in training...
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ROI / Cost
Jiva is a software platform for our health coaches, nurses, physicians, and health educators to use...
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ROI / Cost
While we don't use Jiva for utilization management, we do feed claims data, prior authorization...
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Lessons Learned
My future optimism with ZeOmega is high. When we first started with Jiva, we were quite aggressive...
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Service and Support
One of the things that makes ZeOmega stand out is their support. We deal with a good number of...
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Functionality and Upgrades
Jiva’s technology capabilities are a plus, and they are pretty impressive. We are going to take more...
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Other Observations & Comments
With any vendor that we deal with, we can't get anything for free. ZeOmega’s cost model presents...
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Relationship
ZeOmega does keep their promises most of the time. Jiva is very version based. I hope the vendor is...
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