Jiva
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Joe VanDeGraaff
Research Director
KLAS Research Director - Joe VanDeGraaff
 
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User Commentary

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Manager

Other Observations & Comments

Jiva is a great product. Users love the product, but it is not very easy to use, and users...

Nov 2022
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Manager

Service and Support

The vendor's support is good because I can get somebody on a call in 15 minutes if I have a problem.

Nov 2022
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Manager

Functionality and Upgrades

There are a lot of improvements I am asking the vendor to do. For example, I would like them to...

Nov 2022
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Manager

Interfacing and Integration

We have had a very positive experience with the care management system. We have had complex needs...

Nov 2022
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Manager

Relationship

We have a long-term relationship with ZeOmega, so there is mutual trust and respect among the people...

Nov 2022
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Manager

Relationship

The only issue I have with the vendor’s development team is that it takes so long and costs so much...

Nov 2022
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Manager

ROI / Cost (care and feeding)

If we were to take cost out of the equation, we would choose to buy the product again. But the...

Nov 2022
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Manager

Other Observations & Comments

The vendor keeps their promises most of the time. Some things get missed or lost, so some...

Nov 2022
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Manager

Implementation and Training

The vendor’s training is very vanilla, so I have to go back in and retrain.

Nov 2022
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Manager

ROI / Cost (care and feeding)

I am very satisfied with the product and the vendor. I have really had positive outcomes, and the...

Nov 2022
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Manager

Relationship

I don't know whether the people we work with at ZeOmega are empowered, but I know that those people...

Nov 2022
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Manager

Functionality and Upgrades

There is a high degree of customization possible with Jiva. We can configure things, and it is...

Oct 2022
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Manager

Relationship

The vendor has been very supportive and helpful with regard to our questions or ideas for how we can...

Oct 2022
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Manager

Win/Loss - Why they were selected (by current clients)

We did a small vendor review. We didn't do a full market analysis, but we did a limited analysis and...

Oct 2022
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Manager

Relationship

I don’t know any vendor that keeps all their promises. Keeping development timelines is not one of...

Oct 2022
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Manager

ROI / Cost (care and feeding)

In the past, the vendor nickel-and-dimed us, but recently, they changed their approach for all their...

Oct 2022
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Manager

Functionality and Upgrades

We recently worked on a big upgrade and were not impressed. The implementation seemed somewhat...

Oct 2022
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Manager

Functionality and Upgrades

Occasionally, there are things about the functionality that make no sense, but the issue is not that...

Oct 2022
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Manager

Other Observations & Comments

The only challenge we have had with integration has been with the data model views with regard to...

Oct 2022
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Manager

Functionality and Upgrades

I have been extremely impressed with how little downtime we have had. The product is ridiculously...

Oct 2022
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Manager

Functionality and Upgrades

The product is click heavy, but it is not difficult to use. There are just a lot of clicks we have...

Oct 2022
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Manager

Other Observations & Comments

Sometimes the vendor's support is okay, and sometimes it is surprisingly good, but the vendor's...

Oct 2022
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Manager

Relationship

The vendor's service is rarely proactive. Our internal technology team finds issues prior to the...

Oct 2022
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Manager

ROI / Cost (care and feeding)

In terms of outcomes, the product has certainly improved our efficiency, data mining and reporting...

Oct 2022
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VP/Other Executive

Implementation and Training

When we upgraded a while ago, there were some issues with the upgrade, and we had to make some...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

Within the utilization management module, things get clunky. The dashboard is not as user friendly...

Sep 2022
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VP/Other Executive

Relationship

My team has a collaborative relationship with ZeOmega. The vendor tries to reach out and meet with...

Sep 2022
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CEO/President

Relationship

I always ask the vendor whether other clients are having similar issues and, if so, how they handle...

Sep 2022
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CEO/President

Relationship

I have never met with ZeOmega’s executives.

Sep 2022
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CEO/President

Future Outlook

We are keeping Jiva through the term of our contract, but when that ends, I will certainly evaluate...

Sep 2022
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CEO/President

ROI / Cost (care and feeding)

ZeOmega nickel-and-dimes us for everything. We have made change requests, and the vendor makes the...

Sep 2022
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CEO/President

Functionality and Upgrades

Prior to implementing Jiva, we hadn’t been meeting certain requirements. Once we implemented the...

Sep 2022
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CEO/President

Future Outlook

We started out using Jiva for utilization and case management. We started configuring Jiva as the...

Sep 2022
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CEO/President

Other Observations & Comments

We have done a lot of configuration to the system to make it fit the needs of our organization. Jiva...

Sep 2022
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CEO/President

Relationship

Our experience with ZeOmega’s account management team has been really good. The team has been very...

Sep 2022
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CEO/President

Relationship

ZeOmega delivers new technology; we just have to be the drivers for the new technology. That can be...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

We have been thrilled with the vendor’s leadership, but we are concerned the vendor might be...

Sep 2022
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VP/Other Executive

Service and Support

We previously experienced some growing pains with ZeOmega, and what came out of the box didn't...

Sep 2022
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VP/Other Executive

Relationship

We have gotten into a pretty good rhythm with ZeOmega. I think their preferred cadence is two big...

Sep 2022
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VP/Other Executive

Other Observations & Comments

We have a lot of customizations, and the Jiva platform is really meant to be out of the box. ZeOmega...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

ZeOmega does a very good job of staying relevant with the changing healthcare landscape and...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

There are a lot of clicks, but unfortunately, the reason that we need those clicks is the data...

Jul 2022
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VP/Other Executive

Interfacing and Integration

ZeOmega offers a lot of APIs and data integration with EMRs. The vendor is very on top of...

Jul 2022
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VP/Other Executive

Relationship

Whenever we have had to escalate to the executives, they have been willing to jump on a call with us...

Jul 2022
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VP/Other Executive

ROI / Cost (care and feeding)

When we do our purchasing things, ZeOmega tends to include a hefty price tag. Some things are...

Jul 2022
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VP/Other Executive

Relationship

When we experience defects in the system, ZeOmega’s turnaround time for responses or the delivery of...

Jul 2022
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Director

Functionality and Upgrades

What is super nice about the solution is that all of the parts for care management, appeals, and...

Jul 2022
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Director

Relationship

ZeOmega has been a really good collaborative partner for us as an organization. They are considered...

Jul 2022
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Director

Lessons Learned

We recently did a vendor evaluation, and we still feel like we have the best solution for our...

Jul 2022
||
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Director

ROI / Cost (care and feeding)

We definitely had a nickel-and-diming situation early on. But ZeOmega has really revamped their...

Jul 2022
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Director

Interfacing and Integration

When it comes to integration, I think ZeOmega could do some things to open up their database a bit...

Jul 2022
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Director

Future Outlook

I think there is always room to improve a solution from a usability perspective. I think when we...

Jul 2022
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Director

Relationship

We get great support from ZeOmega. The people that we work with on a daily basis are able to solve...

Jul 2022
||
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Director

Functionality and Upgrades

We have definitely hit our outcome goals with Jiva. The utilization management portion of the...

Jul 2022
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Director

Functionality and Upgrades

I would like to see ZeOmega continue to develop their member portal. I think it is something they...

Jul 2022
||
(0)
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Manager

Functionality and Upgrades

When we purchased Jiva, it seemed like the best solution out there. If we had to buy a different...

Jul 2022
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Manager

Functionality and Upgrades

One thing that we didn't expect with Jiva is that we can't make changes. If someone makes a mistake...

Jul 2022
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(0)
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Manager

ROI / Cost (care and feeding)

There are a certain number of fixes ZeOmega does that are included in our maintenance contract, so...

Jul 2022
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(0)
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Manager

Implementation and Training

ZeOmega has done better in the past with upgrades, but they are doing okay now at keeping me in the...

Jul 2022
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Manager

Sales and Contracting

Jiva does what it was promoted to do, but we had higher expectations for the system and thought it...

Jul 2022
||
(0)
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Manager

Interfacing and Integration

Jiva doesn't integrate well. We had to build all our own integrations. ZeOmega has an API, but we...

Jul 2022
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(0)
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Manager

Functionality and Upgrades

The system works fine because we figured out how to make it work. It does not go down all the time...

Jul 2022
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Manager

Relationship

Sometimes, getting questions answered takes a very long time. We meet with ZeOmega frequently, but...

Jul 2022
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Manager

Relationship

We have access to executives. When I need to, I bump things up to somebody who will make things...

Jul 2022
||
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Manager

Functionality and Upgrades

Jiva is set apart from our EHR in that Jiva is able to do the workflows so that one activity...

Jul 2022
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Manager

Relationship

ZeOmega is like all vendors. They always say that everything is possible, but when it comes down to...

Jul 2022
||
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Manager

ROI / Cost (care and feeding)

The charges used to be worse in the past. Nowadays, we try our best to negotiate and bring the cost...

Jul 2022
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Manager

Functionality and Upgrades

I don't have complaints about the ease of use for end users. There are some issues with clicks and...

Jul 2022
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(0)
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Manager

Interfacing and Integration

We have evolving needs, including interoperability needs, and we always come up with new things. We...

Jul 2022
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Manager

Lessons Learned

If I had to talk about Jiva to a friend with all of the caveats and pros, it isn't the most...

Jul 2022
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(0)
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Manager

Functionality and Upgrades

ZeOmega could definitely do much better on the quality side of things. We run into some issues about...

Jul 2022
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Manager

Future Outlook

Whether we would buy Jiva again would depend on what is available in the market. We haven't done any...

Jul 2022
||
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Nurse

ROI / Cost (care and feeding)

Anything that we want to do that is considered to be out-of-the-box functionality always has a...

Jun 2022
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Nurse

Other Observations & Comments

Jiva is a decent product, and it works as promoted most of the time. Sometimes, ZeOmega can get a...

Jun 2022
||
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Nurse

Functionality and Upgrades

We had a very good experience with our upgrades from ZeOmega. In the past few months, ZeOmega has...

Jun 2022
||
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Nurse

Functionality and Upgrades

There are a lot of quirks within the product. From an end-user standpoint, Jiva looks small and bad...

Jun 2022
||
(0)
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Nurse

Service and Support

When we approach ZeOmega with an issue or problem, they are quick to solve it. But if the problem...

Jun 2022
||
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Director

Functionality and Upgrades

In general, our user satisfaction in the use of the platform has been low. I have had a few...

Jun 2022
||
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Director

Functionality and Upgrades

We did an end user survey and got the results. We shared those results with ZeOmega as well, and...

Jun 2022
||
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Director

Functionality and Upgrades

We like the features. Jiva is as complete as we would want it to be now, but the things that ZeOmega...

Jun 2022
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Director

Functionality and Upgrades

Our management tends to be strong. Jiva serves our needs best on the case management side....

Jun 2022
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Director

Functionality and Upgrades

We wouldn't expect everything out of the box to meet our needs. Even if the out-of-the-box reports...

Jun 2022
||
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Director

Service and Support

In terms of critical, high issues, ZeOmega is responsive and accommodating for the most part. When...

Jun 2022
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Director

Technology

We have not been able to leverage as much as we thought we would from an automation perspective. Our...

Jun 2022
||
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Director

Functionality and Upgrades

From a reporting perspective especially, we have had to do more technology work than we had expected...

Jun 2022
||
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Director

Functionality and Upgrades

Our ability to manage our staff using the tool is fairly limited. There are a couple of things that...

Jun 2022
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Director

ROI / Cost (care and feeding)

We needed to work out customization that would not allow providers to submit episodes for work that...

Jun 2022
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Director

Implementation and Training

We have handled all of our training since our first go-live. ZeOmega was not involved in training...

Jun 2022
||
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Director

ROI / Cost (care and feeding)

Jiva is a software platform for our health coaches, nurses, physicians, and health educators to use...

May 2022
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Director

ROI / Cost (care and feeding)

While we don't use Jiva for utilization management, we do feed claims data, prior authorization...

May 2022
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Director

Lessons Learned

My future optimism with ZeOmega is high. When we first started with Jiva, we were quite aggressive...

May 2022
||
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Director

Service and Support

One of the things that makes ZeOmega stand out is their support. We deal with a good number of...

May 2022
||
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Director

Functionality and Upgrades

Jiva’s technology capabilities are a plus, and they are pretty impressive. We are going to take more...

May 2022
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Director

Other Observations & Comments

With any vendor that we deal with, we can't get anything for free. ZeOmega’s cost model presents...

May 2022
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Director

Relationship

ZeOmega does keep their promises most of the time. Jiva is very version based. I hope the vendor is...

May 2022
||
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Manager

Service and Support

Occasionally, when we work with the vendor's technical experts, there is a bit of a language...

Feb 2022
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Manager

ROI / Cost (care and feeding)

Our end users seem to be fairly satisfied with Jiva, but from an IT standpoint, I wouldn't recommend...

Feb 2022
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(0)
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Manager

Functionality and Upgrades

Jiva doesn't need a lot of IT intervention these days, but that wasn't always the case. When we...

Feb 2022
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Manager

Service and Support

A few years ago, the vendor charged us for everything that they did, and they had a very different...

Feb 2022
||
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CIO

Implementation and Training

We went to the market to look for a system that was off the shelf and had all the functionality we...

Feb 2022
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CIO

ROI / Cost (care and feeding)

The system was a little more expensive than we were expecting. We asked for some customizations, but...

Feb 2022
||
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CIO

Functionality and Upgrades

We have had the system for a few years and have been happy with it. The end users think the system...

Feb 2022
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CIO

Relationship

The vendor has been really low maintenance. They have been fantastic with their project management...

Feb 2022
||
(0)
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CIO

ROI / Cost (care and feeding)

Whenever we have to do custom work with the vendor, it is fairly expensive and takes us a while to...

Feb 2022
||
(0)
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CIO

Service and Support

The vendor has a robust ticketing system. In the past, the ticket responses haven’t always been...

Feb 2022
||
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CIO

Relationship

When we ran into an issue, I was able to call a vendor executive. They understood our concerns and...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

Jiva is a great documentation system. ZeOmega understands some of the constraints that we are under,...

Dec 2021
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Manager

Relationship

Some of the challenges that we have with the product are workflow challenges. We have customized the...

Dec 2021
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Manager

Service and Support

There are times when we meet with the technical staff members, and we feel like they really...

Dec 2021
||
(0)
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Manager

Relationship

Over the years, ZeOmega has come a long way as a vendor partner. We have customized their product...

Dec 2021
||
(0)
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Manager

Functionality and Upgrades

There are times when an issue with the product is a bug and should be handled as a bug, but ZeOmega...

Dec 2021
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Manager

Relationship

The vendor is collaborative. We have seen growth in their organization. We have learned from them,...

Dec 2021
||
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Manager

ROI / Cost (care and feeding)

Jiva is really expensive. We might cringe a little sometimes at the cost, but within our...

Dec 2021
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Manager

Relationship

The communication with the vendor is very good; we have open communication lines with ZeOmega. Our...

Dec 2021
||
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Manager

Implementation and Training

We don't get a lot of new features unless we upgrade. The vendor does training for Jiva, and from...

Dec 2021
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