Jiva Commentary

Filtered view: All

ZeOmega is our technical partner for our clinical data exchange. We operate an administrative...

ZeOmega knows how to work with organizations like ours or organizations that operate in the...

If someone were asking me about ZeOmega, I would tell them to be very explicit in details for...

ZeOmega really missed the boat on electronic prior authorization requirements for CMS. We were...

Jiva is not a cheap solution, but we use it for so many different departments that the cost averages...

I don’t give ZeOmega a top score for their solution meeting our needs. They have other offerings...

ZeOmega has a strong vision, but the delivery is typically an issue. It's just their timelines for...

For noncritical issues, ZeOmega’s resolution sometimes feels like it takes longer than it should....

Most of what ZeOmega has in Jiva supports our business pretty well right now. We are hoping to see...

Sometimes we struggle with ZeOmega’s quality of support. The support people are quick to help. But...

We're a little closer to ZeOmega in terms of partnership, and things are a little more across the...

ZeOmega has simplified member cohort identification and configuration. Jiva is highly configurable...

We have had better overall turnaround time compliance with ZeOmega than other vendors. If we open a...

There are lots of things happening on the prior authorization front, and we haven't heard anything...

ZeOmega needs more developers and more R&D. They need to focus on what is coming and how they can...

Instead of just keeping things running, ZeOmega needs to move forward. They are not sharp. Everybody...

I don’t hear from ZeOmega very often. It’s not clear how they are getting the voice of the customer...

ZeOmega was very helpful when we went live with the solution. ZeOmega partnered effectively with our...

ZeOmega was very good about training our trainers, but then we took it from there. Our trainers are...

After our go-live with Jiva, we kept in very close contact with ZeOmega to help us with any problems...

We will continue enhancing Jiva. After our initial go-live and subsequent expansion, our focus has...

We went with Jiva because it was the best fit for us. It was a good fit for us because of the way it...

We are starting to look at ZeOmega’s AI solutions. We have not implemented any yet, but we are...

From a value perspective, we are extremely satisfied with the solution. The pricing model is based...

ZeOmega has a lot of work to do around the solution. Their pricing isn't outrageous, but I'm not...

Most of the challenges that we have with ZeOmega are internal to them in the way that they work with...

ZeOmega is a company that is always willing to listen and engage. The product has tremendous...

We don't have any issues with the ongoing training. When we ask for assistance, the vendor jumps on....

The InterQual integration is one of the best things that we have had embedded into the system....

We can pull data. An outcome is the turnaround times being able to populate so that we can work...

The end users love the system. It is really easy. We went through our accreditation audit, and even...

ZeOmega gives us a calendar for upgrades. We do a lot of testing to make sure upgrades don’t impact...

A lot of ZeOmega’s internal reporting for the system is not easy to get out of the system. They...

With the implementation, we had regular meetings on some things. ZeOmega has a ticketing system, so...

We didn't realize that we would have to build out a lot of things on the health plan side. When we...

In terms of CMS-0057-F and with all of the patient provider APIs, ZeOmega has a rock solid solution...

Things from the vendor have been delayed. We have a few disease packages in risk stratification, and...

There are certain federal government mandates that we may or may not see in the system, and we feel...

Every time I put in a ticket, I get a charge. I have to do a lot more fighting against charges than...

ZeOmega has a very strong implementation team. They know the product inside and out, and that isn't...

If something happens to the system, ZeOmega will let us know, and we will receive an email. If we...

We were told that Jiva is a highly configurable application. We purchased it so that we wouldn't...

The only improvements I would like to have from an IT perspective would be for a lot more of the...

ZeOmega's training is more toward the application, so we look at their training, and we reference...

When we went into the delegated vendor space, we did a lot of research, and the compliance factor...

ZeOmega is a little behind the curve on the application of machine learning principles and...

The work that we have done with ZeOmega around assessments has been a big improvement, specifically...

ZeOmega is pretty active in the R&D space. There are some areas where they are behind, but they know...

Like any other software company, ZeOmega is going to get their money, but there isn’t anything that...

We have had to apply a little pressure on some things with ZeOmega. The problem isn't that the...

We have been able to get support from ZeOmega because we know where and how to escalate things. The...

I don’t know what the flags and triggers are for ZeOmega’s implementation team, but if something...

We struggle a little with getting the reporting suite correct. The reports are not inaccurate, but...

Jiva works very well for us. We had a very smooth implementation process. ZeOmega stayed ahead of...

ZeOmega has a vision, but they don’t communicate it to us. We did have a meeting with them; when the...

Our last implementation with ZeOmega wasn’t smooth sailing. There was a lot of reacting instead of...

ZeOmega is not going to give us FHIR APIs for free to meet CMS requirements for interoperability....

Jiva is a stable solution. We have experienced very few instances of downtime. The performance of...

Our account manager from ZeOmega is great, but we asked them for a couple of things, and they...

We have to really be the client who says that everything is critical in order to get attention on...

ZeOmega has the right idea, but their execution of that is not good in terms of functionality and...

The issue with ZeOmega is that they don’t understand our business. The clinical people that they...

ZeOmega keeps pushing things; they say that something is going to be in the next release, and then,...

ZeOmega is a good company to work with. We had a really good experience with one upgrade. ZeOmega...

There are things that we wish Jiva had that it just doesn't have. Our teams would like a way to show...

We have regular meetings with ZeOmega, and they are pretty good at responding to tickets. Also, the...

My recommendation of Jiva would depend on what the organization does. Jiva isn't really built for...

My business team doesn't really love Jiva. The design itself isn't exactly what we need, and I get a...

We don't have any concerns about ZeOmega's cybersecurity. Also, ZeOmega has a lot of APIs and batch...

Whether we keep Jiva will depend on whether we can continue to get funding, but our funding keeps...

ZeOmega's technical team is stretched too far. We have a regular standing meeting with the vendor....

With our first book of business, ZeOmega avoided charging. However, with another line of business...

We have had some challenges with ZeOmega in terms of system integration. We would like to have the...

Some of ZeOmega's deadlines or deliverable dates are extremely ambitious. Unfortunately, for...

ZeOmega is very good about executive involvement. The vendor has a great clinical team, and the team...

I feel like ZeOmega needs to be a better partner to us. We know that federal mandates and...

ZeOmega tends to overpromise. They say yes to everything, but they often don't meet their timelines...

There are some areas in this solution where ZeOmega could clean up the extra steps. The users have...

We have a lot of issues with working with our support team. The vendor tends to just put junior...

I am extremely satisfied with our upgrade team from ZeOmega. The level of project management has...

The design of Jiva isn’t as intuitive as some other systems. We haven’t had any stability issues in...

A couple of years ago, we had an optimization visit with ZeOmega where they spent several days with...

ZeOmega’s interoperability stack is the same as that of a vendor that we already use, but to tap...

ZeOmega has a ticketing system that we submit our tickets to, and they are pretty responsive. There...

We have been with ZeOmega for years, and that relationship has been very rocky up until a few months...

ZeOmega has removed the silos of their production and system support. If we are having an issue, the...

ZeOmega does not keep all their promises. Certainly, things have improved. Their ability to resolve...

ZeOmega’s executive involvement is not bad, but sometimes it takes escalation to find the person who...

We haven’t used ZeOmega’s training in a long time. There is online training available, and we know...

I don’t think Jiva is very intuitive. It is a click-heavy solution. Jiva has a lot of data and...

Jiva has had zero incidents of downtime. We have been using Jiva for a long time, and the only time...

For what we expect Jiva to do, the solution meets our needs. We do have needs that it does not meet,...

There is a mandate coming up for January 1, 2026, that says turnaround times on prior authorizations...

From my perspective, we receive our money’s worth with Jiva. From my organization's perspective,...

There has been a significant improvement with ZeOmega, and that was needed, especially in their...

We have upgrades with ZeOmega. We request enhancements, so we have had incremental improvements. We...

We are trying to use Jiva for appeals and grievances. The features aren't quite to the point that we...

When it comes to promises not being kept, the vendor struggles mostly with timelines for features. A...

ZeOmega tries with training. They make an effort, and their people have good intentions. The...

Jiva is legacy software with an interface that feels like something from the mid-2000s. It uses some...

Jiva's ability to ingest outside information has not inspired confidence. We have been trying to...

A heavy reason for selecting Jiva was that a lot of the other similar health plans in our area were...

We are really looking into ZeOmega's automated letters. I think there are some AI components to...

The training ZeOmega gave us for Jiva was very helpful.

ZeOmega offers recurring check-in meetings with our support team. They also hold recurring meetings...

We are pretty happy with Jiva. It works pretty well with both our core claim system and the custom...

Sometimes, I feel like we are lacking in guidance and expertise from an integration and business...

ZeOmega responds pretty fast. It is an urgent or production-level issue. We can get it within hours....

We have made a lot of small enhancements within Jiva. There have been some new modules that we...

There are a few general quality issues that we run into with Jiva, but compared to our other...

Some things are a little harder to operationalize or implement than ZeOmega led us to believe. They...

Jiva is pretty intuitive overall, but there are a few foundational areas that could be improved....

I can reach out to the ZeOmega executives at any point, and they are very responsive and open. There...

ZeOmega is mostly proactive and a good partner. We have struggled around priorities. We have had...

Jiva helps keep us compliant. It is a good, solid system. We also implemented ZeOmega's...

We purchased a product from ZeOmega to help us meet our integration goals, but I'm not sure that it...

There is other functionality that we know is becoming available, that we need with AI, and that will...

The consolidated medication list in Jiva has been a big help. Also, ZeOmega is always very responsive....

The one thing I don't like about Jiva is that the licensing cost for the product is ridiculously...

As ZeOmega grows, it feels like they are very segmented. The folks we work with seem to be broken up...

We have had a partnership with ZeOmega for years, so there is an investment there. They are good...

With the way we have things, if we identify changes for the Jiva product, those changes are...

I don't think ZeOmega has necessarily not kept their promises. We have seen things over the last...

I feel pretty comfortable saying that ZeOmega set the bar very high with the day-to-day support that...