Jiva Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Product
In terms of CMS-0057-F and with all of the patient provider APIs, ZeOmega has a rock solid solution...
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Loyalty, Relationship
Things from the vendor have been delayed. We have a few disease packages in risk stratification, and...
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Culture, Value
There are certain federal government mandates that we may or may not see in the system, and we feel...
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Value
Every time I put in a ticket, I get a charge. I have to do a lot more fighting against charges than...
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Operations
ZeOmega has a very strong implementation team. They know the product inside and out, and that isn't...
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Relationship
If something happens to the system, ZeOmega will let us know, and we will receive an email. If we...
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Product, Value
We were told that Jiva is a highly configurable application. We purchased it so that we wouldn't...
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Product
The only improvements I would like to have from an IT perspective would be for a lot more of the...
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Operations
ZeOmega's training is more toward the application, so we look at their training, and we reference...
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Loyalty, Product
When we went into the delegated vendor space, we did a lot of research, and the compliance factor...
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Loyalty, Product
ZeOmega is a little behind the curve on the application of machine learning principles and...
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Product
The work that we have done with ZeOmega around assessments has been a big improvement, specifically...
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Relationship, Product
ZeOmega is pretty active in the R&D space. There are some areas where they are behind, but they know...
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Value
Like any other software company, ZeOmega is going to get their money, but there isn’t anything that...
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Relationship, Operations
We have had to apply a little pressure on some things with ZeOmega. The problem isn't that the...
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Relationship
We have been able to get support from ZeOmega because we know where and how to escalate things. The...
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Relationship
I don’t know what the flags and triggers are for ZeOmega’s implementation team, but if something...
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Product
We struggle a little with getting the reporting suite correct. The reports are not inaccurate, but...
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Operations
Jiva works very well for us. We had a very smooth implementation process. ZeOmega stayed ahead of...
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Relationship
ZeOmega has a vision, but they don’t communicate it to us. We did have a meeting with them; when the...
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Operations
Our last implementation with ZeOmega wasn’t smooth sailing. There was a lot of reacting instead of...
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Value
ZeOmega is not going to give us FHIR APIs for free to meet CMS requirements for interoperability....
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Product
Jiva is a stable solution. We have experienced very few instances of downtime. The performance of...
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Relationship
Our account manager from ZeOmega is great, but we asked them for a couple of things, and they...
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Relationship
We have to really be the client who says that everything is critical in order to get attention on...
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Relationship, Operations
ZeOmega has the right idea, but their execution of that is not good in terms of functionality and...
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Relationship, Value
The issue with ZeOmega is that they don’t understand our business. The clinical people that they...
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Relationship, Product
ZeOmega keeps pushing things; they say that something is going to be in the next release, and then,...
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Loyalty, Relationship
ZeOmega is a good company to work with. We had a really good experience with one upgrade. ZeOmega...
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Product
There are things that we wish Jiva had that it just doesn't have. Our teams would like a way to show...
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Relationship
We have regular meetings with ZeOmega, and they are pretty good at responding to tickets. Also, the...
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Product
My recommendation of Jiva would depend on what the organization does. Jiva isn't really built for...
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Operations, Product
My business team doesn't really love Jiva. The design itself isn't exactly what we need, and I get a...
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Product
We don't have any concerns about ZeOmega's cybersecurity. Also, ZeOmega has a lot of APIs and batch...
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Loyalty, Value
Whether we keep Jiva will depend on whether we can continue to get funding, but our funding keeps...
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Relationship
ZeOmega's technical team is stretched too far. We have a regular standing meeting with the vendor....
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Culture, Value
With our first book of business, ZeOmega avoided charging. However, with another line of business...
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Product
We have had some challenges with ZeOmega in terms of system integration. We would like to have the...
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Operations
Some of ZeOmega's deadlines or deliverable dates are extremely ambitious. Unfortunately, for...
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Relationship
ZeOmega is very good about executive involvement. The vendor has a great clinical team, and the team...
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Relationship
I feel like ZeOmega needs to be a better partner to us. We know that federal mandates and...
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Culture, Value
ZeOmega tends to overpromise. They say yes to everything, but they often don't meet their timelines...
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Product
There are some areas in this solution where ZeOmega could clean up the extra steps. The users have...
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Relationship
We have a lot of issues with working with our support team. The vendor tends to just put junior...
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Operations
I am extremely satisfied with our upgrade team from ZeOmega. The level of project management has...
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Product
The design of Jiva isn’t as intuitive as some other systems. We haven’t had any stability issues in...
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Loyalty
A couple of years ago, we had an optimization visit with ZeOmega where they spent several days with...
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Value
ZeOmega’s interoperability stack is the same as that of a vendor that we already use, but to tap...
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Relationship
ZeOmega has a ticketing system that we submit our tickets to, and they are pretty responsive. There...
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Relationship
We have been with ZeOmega for years, and that relationship has been very rocky up until a few months...
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Relationship
ZeOmega has removed the silos of their production and system support. If we are having an issue, the...
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Relationship
ZeOmega does not keep all their promises. Certainly, things have improved. Their ability to resolve...
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Relationship
ZeOmega’s executive involvement is not bad, but sometimes it takes escalation to find the person who...
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Operations
We haven’t used ZeOmega’s training in a long time. There is online training available, and we know...
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Operations, Product
I don’t think Jiva is very intuitive. It is a click-heavy solution. Jiva has a lot of data and...
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Relationship, Product
Jiva has had zero incidents of downtime. We have been using Jiva for a long time, and the only time...
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Product
For what we expect Jiva to do, the solution meets our needs. We do have needs that it does not meet,...
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Relationship, Product
There is a mandate coming up for January 1, 2026, that says turnaround times on prior authorizations...
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Value
From my perspective, we receive our money’s worth with Jiva. From my organization's perspective,...
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Relationship
There has been a significant improvement with ZeOmega, and that was needed, especially in their...
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Product
We have upgrades with ZeOmega. We request enhancements, so we have had incremental improvements. We...
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Product
We are trying to use Jiva for appeals and grievances. The features aren't quite to the point that we...
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Culture, Relationship
When it comes to promises not being kept, the vendor struggles mostly with timelines for features. A...
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Relationship, Operations
ZeOmega tries with training. They make an effort, and their people have good intentions. The...
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Product
Jiva is legacy software with an interface that feels like something from the mid-2000s. It uses some...
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Culture, Product
Jiva's ability to ingest outside information has not inspired confidence. We have been trying to...
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Loyalty
A heavy reason for selecting Jiva was that a lot of the other similar health plans in our area were...
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Loyalty
We are really looking into ZeOmega's automated letters. I think there are some AI components to...
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Operations
The training ZeOmega gave us for Jiva was very helpful.
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Relationship
ZeOmega offers recurring check-in meetings with our support team. They also hold recurring meetings...
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Product
We are pretty happy with Jiva. It works pretty well with both our core claim system and the custom...
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Relationship, Operations
Sometimes, I feel like we are lacking in guidance and expertise from an integration and business...
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Relationship
ZeOmega responds pretty fast. It is an urgent or production-level issue. We can get it within hours....
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Product
We have made a lot of small enhancements within Jiva. There have been some new modules that we...
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Relationship, Product
There are a few general quality issues that we run into with Jiva, but compared to our other...
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Operations
Some things are a little harder to operationalize or implement than ZeOmega led us to believe. They...
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Product
Jiva is pretty intuitive overall, but there are a few foundational areas that could be improved....
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Relationship
I can reach out to the ZeOmega executives at any point, and they are very responsive and open. There...
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Relationship
ZeOmega is mostly proactive and a good partner. We have struggled around priorities. We have had...
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Relationship, Product
Jiva helps keep us compliant. It is a good, solid system. We also implemented ZeOmega's...
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Loyalty
We purchased a product from ZeOmega to help us meet our integration goals, but I'm not sure that it...
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Loyalty, Product
There is other functionality that we know is becoming available, that we need with AI, and that will...
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Relationship, Product
The consolidated medication list in Jiva has been a big help. Also, ZeOmega is always very responsive....
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Culture, Value
The one thing I don't like about Jiva is that the licensing cost for the product is ridiculously...
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Relationship
As ZeOmega grows, it feels like they are very segmented. The folks we work with seem to be broken up...
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Relationship
We have had a partnership with ZeOmega for years, so there is an investment there. They are good...
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Value
With the way we have things, if we identify changes for the Jiva product, those changes are...
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Value
I don't think ZeOmega has necessarily not kept their promises. We have seen things over the last...
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Relationship
I feel pretty comfortable saying that ZeOmega set the bar very high with the day-to-day support that...
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Operations, Product
Our last version upgrade for the system wasn't recent. It was a nightmare, but the vendor's smaller,...
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Loyalty, Relationship
When we reached out to ZeOmega about interoperability, they weren't able to provide client...
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Product
Jiva is a click-intensive solution that I think could be improved. I would like the system to have...
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Loyalty, Product
The system meets our needs today, and we have adapted to what the system can't do yet. The vendor...
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Relationship
ZeOmega's professional services are terrible. I have been extremely unhappy with them. The vendor's...
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Loyalty, Product
I don't see anything in the next year that would significantly change my feelings on the system.
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Relationship
When things are critical, the vendor's support is outstanding. When things are not critical, the...
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Relationship, Product
To hear ZeOmega tell it, they can integrate their system with any other system. In practice, that...
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Relationship
ZeOmega has had some quality issues, but they are more customer focused than another vendor's team....
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Loyalty, Product
We are not using any AI capabilities right now. Eventually we will; we went to ZeOmega's conference...
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Value
ZeOmega avoids charging for every little thing. They are not so focused on money and revenue.
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Value
Early on, ZeOmega didn’t avoid charging for things, but that was quite some time ago, and it is not...
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Relationship
ZeOmega is a hidden treasure, but they don't spend a lot of time building the relationship with us....
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Loyalty, Product
We keep updated on all the releases, and we are finding great functionality between the ZeOmega...
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Culture, Relationship
ZeOmega is not proactive, and they are not go-getters when it comes to developing new technology....
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Relationship
I do have contact with the ZeOmega executives. If I need to escalate something, I do what I need to...
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Relationship, Product
ZeOmega is a technical company, and the security and management of security risk is their core...
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Operations
ZeOmega has a one-size-fits-all training approach; training is not categorized based on their...
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Operations
I am apprehensive about using ZeOmega's AI because we have had some pain points since our last...
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Operations
Although the go-live was really smooth, it was a really rocky implementation from the standpoint of...
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Culture
ZeOmega tends to overpromise and underdeliver, but part of that is on us as a customer to keep the...
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Product
I don't know that ZeOmega is doing much in regard to supporting our integration needs. We have done...
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Operations
ZeOmega provides training, but it is minimal at best. ZeOmega did attempt to train our internal...
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Loyalty, Relationship, Product
There is some interoperability stuff we would like to have, like a member portal and the ability to...
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Culture, Value
We needed a couple of additional environments for user acceptance testing and for the upgrade that...
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Operations
I have heard users say there are more clicks in Jiva. The users take the approach that the system is...
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Relationship, Operations
ZeOmega is not that proactive. A lot of times, we as customers have to tell them about service...
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Operations
There are a couple of things ZeOmega could improve. They have an implementation methodology that...
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Operations
Because ZeOmega is growing so quickly and getting so much new business, staffing is an issue for...
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Operations
Jiva more or less works as ZeOmega described it would. However, even after the go-live, there were...
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Loyalty, Product
We are using Jiva for utilization management, care management, and appeals and grievances. Those are...
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Value
I think we got very fair pricing for Jiva. The system is fairly well designed. It works well and is...
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Product
The biggest areas of opportunity are that the system's reporting isn't great and that there are no...
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Product
ZeOmega has done well with realistic scoping. ZeOmega has also helped provide some of the...
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Operations
With what we know about case management, I would buy Jiva again. But with the current implementation...
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Operations, Product
Some of the challenges we have had with trying to do user acceptance training, having the system be...
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Loyalty, Product
The strength of the system is definitely the continued ease of use. We looked at several different...
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Culture, Relationship
No one can keep all their promises, honestly. Even though ZeOmega says that their road map is not...
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Relationship, Product
We would like ZeOmega to foster an ability for client-to-client relationship building and...
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Product
The design of how end users are able to use Jiva is intuitive, and ZeOmega needs to continue with...
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Relationship, Operations, Product
ZeOmega has put some effort in with QA, but they still seem to not always hit the nail on the head...
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Product
We are using Jiva today for care management, and that includes some disease management across all...
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