Home chevron icon Payer Solutions chevron icon Payer Software chevron icon Care Management Solutions (Payer)

Jiva Commentary
Filtered view: All

Subject Expert
Bradley Hunter
VP VBC, Payer, and CORE
KLAS VP VBC, Payer, and CORE - Bradley Hunter
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Payer Care Management 2023: How Do Vendors Perform as Use Cases Expand?
Payer Care Management 2023:
How Do Vendors Perform as Use Cases Expand?
May 2023
View Report
Transitions of Care 2022: What Are Organizations Using or Considering to Facilitate Effective Care Transitions?
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
COO

Culture, Relationship

ZeOmega’s vendor relationship could improve. They could improve how they interact with their...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty

Jiva is a great product. We are helping to integrate it with functionality with our claims and...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Jiva is expensive, so as soon as I say I want something, it costs me money. I have to pay a per...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

When we implemented Jiva years ago, there was a solid partnership. ZeOmega came on-site, and we were...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

There was a tiny bit of chaos and adjustment for us due to how we implemented Jiva, but that was to...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Reporting is our biggest challenge in Jiva. For our plans, there is a lot of complex reporting that...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I would recommend that healthcare organizations use a trusted consultant partner with experience in...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

It would have been super helpful to get everyone fully trained on Jiva before we started the...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The partnership with ZeOmega is good. They have been invested in our initiatives concerning our...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

With what is out there, I would recommend ZeOmega. They do a really good job with operations....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Jiva has been a pretty good system. We have an ecosystem where we have to integrate all our...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

With Jiva, there was some care-coordination stuff that was part of the sales pitch and that ZeOmega...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

Relationship

I have a high level of satisfaction with the platform and solution. We have always had road bumps,...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

Relationship

I think we have some opportunities in our work with the vendor. I don't think we are necessarily...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

Operations, Product

Once we get the system implemented and working, it is pretty slick. It is a great little system. We...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

Operations

We haven't utilized a lot of their training because of the way we do our work. What the vendor...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

Culture

There are not any issues. The system can do everything we were shown in the sales cycle. I have...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

Loyalty, Product

The system is a component for collecting prior authorization data and moving through the case...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

Relationship

We have to call a phone number. We can't get in contact with somebody directly. There is a triage...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

Value

We get our money's worth for what we pay. Our ROI calculations have shown a lot of value.

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

ZeOmega has been a good partner for us over the years. They work closely with us on what we are...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Jiva is incredibly functional, but it may not be the easiest system to learn right out of the box....

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

ZeOmega has a very clear vision, but they sometimes underestimate their delivery time frames. They...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

My people would say that there is always room for improvement with ZeOmega's phone and web support....

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

Our last upgrade for Jiva wasn't more painful than we expected it to be, and Jiva's feature set is...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

We will do an assessment for Jiva over the next few years and do a market scan to determine whether...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Value

The system's functions are okay, but the system is pricey, and it doesn't always have the best...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

I don't think that Jiva necessarily stands out in a crowd. In Jiva's case, I think there is no...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The vendor's support isn't great. That isn't a shock though. ZeOmega's executives aren't nearly as...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

I would tell others that Jiva is okay. There is nothing inherently wrong with it. I wouldn't...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Operations

I don't really need any training, but ZeOmega provides training. So if a user needs it, they have it...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

ZeOmega is very good at involving their higher-ups, but ZeOmega probably needs additional support...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Jiva works with other products in terms of integration. ZeOmega definitely supports our connection...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

My biggest feedback on upgrades for ZeOmega would be to focus less on dates and more on quality. At...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Jiva is a good product, but we get a lot of varied opinions on the product quality depending on who...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our account representatives from ZeOmega are always really good. They are very responsive and value...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Jiva was initially designed to be a documentation system. ZeOmega has customized and developed the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Jiva is a little pricey. When we build something into Jiva as a customization, ZeOmega periodically...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product, Value

ZeOmega needs to make their upgrades simpler and less time consuming. They also need to improve...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

ZeOmega is a great company. I can always get them on a call within about 15 minutes when I have an...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Over the years, ZeOmega has improved with how much they nickel-and-dime us. In the past, they would...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

ZeOmega's training was really well done. We identified some gaps later with information that would...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations, Product

We have had trouble with the vendor's most recent upgrade. That has been a pretty big setback....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Product

ZeOmega doesn't always deliver the functionality that we need, but they are transparent about that....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Jiva has limitations in what it can do, and that is the biggest issue. There is not a lot of...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

We have a package in our contract for a certain number of hours toward changes or fixes. The vendor...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

ZeOmega does a good job with upgrades. They tell us everything that will change and how things will...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

There isn’t really any ongoing training for Jiva. Sometimes ZeOmega does demos and comes out with...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

ZeOmega is very clear on what is in their upgrades, but when we are buying a new system, we don't...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We do a lot of finagling to get Jiva to work. We have to do a lot of integration with our state,...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

ZeOmega doesn’t keep all their promises, but I have never met a vendor who does. For critical...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

ZeOmega enjoys charging us for every little thing, unfortunately. That is probably one of our...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The training could be better because I have to create all the materials. The training materials from...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product works and meets our needs. The vendor oversells things a bit, though. There is some...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor doesn’t always come to us with solutions. We usually have to do the solving, but ZeOmega...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I work very closely with our account executive. ZeOmega has great employee longevity. I have had the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

If there is a critical problem, the support team is incredibly responsive. For example, I was on the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

ZeOmega avoids charging for every little thing, but we did not feel like that a year ago. We had to...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

In about half of the releases, we find several defects. When that happens, we have to get a new...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We don't have a lot of involvement with the ZeOmega executives, but we know we can get to them if we...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There are some little things that we would like done a bit differently. It is possible that ZeOmega...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Based on the software that I have seen, Jiva is very expensive. We get value from it; it is just...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product, Value

ZeOmega has worked with us over the years to do as good a job as they can customizing the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

For implementations, the vendor has a good professional services team that actually meets with us...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor keeps about 90% of their promises. No vendor is going to keep 100% of their promises. In...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The end users don't think the product is as intuitive as it should be compared to other platforms....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

The product has some gaps, and it is not extremely customizable. No out-of-the-box system is going...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The vendor is behind on technology. We don't see new technology materializing, and it takes a while...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor is a good partner for us. Our relationship used to be rocky several years ago, but the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

Since Jiva is already established in our organization, I would not go out and buy a new system right...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor alerts us about issues about half the time. They obviously don't know about every problem...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

We do get our money’s worth with this product. And if some users disagree with me, that is only...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

ZeOmega allows us to build a lot of things on our own, and that really saves us a lot of money. We...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

There are always problems with implementations. We sometimes have a little trouble with old or...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Jiva’s ease of use is so good that sometimes users get confused because they have more than one...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
KLAS and the Healthcare Payer Market
03 August 21    |   Joe VanDeGraaff
Including payers and payer vendors in our research at KLAS has helped paint a broader picture of healthcare IT and measure healthcare more holistically.
Article
KLAS article icon
Payer Care Management: Vendors Could Do Better
11 September 19    |   Doug Tolley
It’s like an SAT question: population health is to the EMR what care management is to the core claims platform. (There’s your SAT throwback for the day.) The problem is that payers often can’t figure
Article
KLAS article icon
Care Management Vendors Are Poised for Growth
13 August 18    |    Joe Johnson, Managing Director and LEK Consulting
Among the many changes in the health care ecosystem, perhaps one of the most far reaching is the shift towards value-based care.
Article
KLAS article icon
Care Management, Your Credit Score, and the Future
17 October 16    |   Joe VanDeGraaff
Your health status may be assumed or predicted, at least in part, based on your credit score. So believe researchers at Duke University based on a study published in 2014.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​