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Payer Care Management 2019: Decision Insights Report
Payer Care Management 2019:
Decision Insights Report
August 2019
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VP/Other Executive

Relationship

Most of our early pain points with ZeOmega have been addressed. Some things were excellent, but...

Feb 2020
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VP/Other Executive

Other Observations & Comments

We would take a careful look at the market before purchasing Jiva again. We would probably be back...

Feb 2020
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VP/Other Executive

Implementation and Training

From an implementation standpoint, working with ZeOmega was a real pain. I think we could have...

Feb 2020
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VP/Other Executive

Functionality and Upgrades

ZeOmega's product does what they said it would do. The system works, and ZeOmega is a good partner...

Feb 2020
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VP/Other Executive

ROI / Cost (care and feeding)

One tangible outcome that we have had with Jiva is an increase in productivity. That is great. There...

Feb 2020
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VP/Other Executive

Interfacing and Integration

If we got the integration we are hoping for, my overall satisfaction with ZeOmega in 12 months would...

Feb 2020
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VP/Other Executive

Functionality and Upgrades

There is a certain functionality that we want, but ZeOmega has been slow to develop that. The need...

Feb 2020
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VP/Other Executive

Other Observations & Comments

The limitation with training is that we have several customizations in the system, so the training...

Jan 2020
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VP/Other Executive

Functionality and Upgrades

The product does exactly what ZeOmega tells us it will do. Even though we are on an older version,...

Jan 2020
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VP/Other Executive

Relationship

When it comes to executive involvement, we have ongoing communication and the ability to get a call...

Jan 2020
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VP/Other Executive

Functionality and Upgrades

For us, driving outcomes means improving clinical metrics and cross savings. Those are what we look...

Jan 2020
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VP/Other Executive

ROI / Cost (care and feeding)

The cost profile is known up front, so there are not a lot of additional costs with Jiva. We know...

Jan 2020
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VP/Other Executive

Functionality and Upgrades

I would want people to know two things if I were to recommend Jiva. The first thing is that ZeOmega...

Jan 2020
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VP/Other Executive

Relationship

I am highly satisfied with the support from ZeOmega because of their responsiveness. ZeOmega is very...

Jan 2020
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Director

Other Observations & Comments

I am concerned about ZeOmega’s ability to exist. They are ahead of the market, but I am not sure...

Dec 2019
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Director

Relationship

To the vendor, we were going to be an example and shining beacon of risk management in the provider...

Dec 2019
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Director

Functionality and Upgrades

The product continued to do what it was supposed to do, but we weren’t seeing any new, cool outcomes....

Dec 2019
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Director

Functionality and Upgrades

We haven’t gotten much training from the vendor. If anything, we trained them because they inherited...

Dec 2019
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Director

Functionality and Upgrades

The HIE is easy to use, and ZeOmega is busy reworking their user interface and making it more...

Dec 2019
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Director

Lessons Learned

I don’t know whether I would purchase the Jiva system again. I would probably go with a pure-play...

Dec 2019
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Director

Sales and Contracting

We were an installed customer of the HIE, and it worked okay. The vendor starting hosting us, and...

Dec 2019
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Director

Future Outlook

Jiva isn’t a part of our long-term plans because our HIE sponsors are no longer interested in...

Dec 2019
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Director

Relationship

We were hosted on a codebase, and getting the vendor to understand the needs of our hosting was like...

Dec 2019
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CEO/President

Functionality and Upgrades

We use this product for one aspect. This product has a lot more flexibility than other products we...

May 2019
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CEO/President

Functionality and Upgrades

ZeOmega has grown pretty significantly, and I think they have had some growing pains with the growth...

May 2019
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CEO/President

Other Observations & Comments

This product is ZeOmega's only product, so ZeOmega goes to bed and wakes up thinking about it. With...

May 2019
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CIO

Relationship

We have been pretty happy with ZeOmega. They have done a good job, but they do seem to talk a lot...

Apr 2019
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CIO

Functionality and Upgrades

Generally speaking, ZeOmega actually has a pretty good member management solution. ZeOmega has spent...

Apr 2019
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CIO

Lessons Learned

ZeOmega has a clear lack of experience in the different types of people in provider organizations....

Apr 2019
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CIO

Functionality and Upgrades

I would probably buy Jiva again if I had the choice because it has a lot of straightforward...

Apr 2019
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VP/Other Executive

Service and Support

Our prior vendor used to nickel-and-dime us, but with ZeOmega, we know what the costs are. ZeOmega...

Jan 2019
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VP/Other Executive

Functionality and Upgrades

We can configure and control things ourselves. We don’t have to go to ZeOmega every time we want to...

Jan 2019
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COO

Relationship

We have a very positive relationship with ZeOmega. We are implementing all of their products. Jiva...

Nov 2018
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COO

Win/Loss - Why they were selected (by current clients)

When we talked to other health plans, we couldn’t find anybody who was happy with their care...

Nov 2018
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COO

Relationship

Relationships are important to us, and ZeOmega talks to us monthly about where we are headed and...

Nov 2018
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COO

Other Observations & Comments

ZeOmega might face the challenge of getting too much business soon. They have a great product, so...

Nov 2018
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ROI / Cost (care and feeding)

We liked ZeOmega and thought they could meet our needs. Jiva has the right capabilities, but it is...

Sep 2018
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Sales and Contracting

Everything we wanted wasn’t even in the price we were quoted.

Sep 2018
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COO

Relationship

We are in a pretty mature state in our relationship with ZeOmega. We have had Jiva for a few years...

Jun 2018
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COO

Relationship

ZeOmega has grown rapidly since we implemented the system, and ZeOmega has expanded into new...

Jun 2018
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COO

Service and Support

There has been some turnover in who is doing the day-to-day management of our contract. ZeOmega's...

Jun 2018
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COO

ROI / Cost (care and feeding)

Our biggest concern is cost. ZeOmega just hasn't figured out how to price the product so that it...

Jun 2018
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COO

Service and Support

We were a little disappointed to find out that ZeOmega hasn't actually converted any existing...

Jun 2018
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COO

Other Observations & Comments

How ZeOmega navigates the next couple of years is critical. They have a large portfolio. In our...

Jun 2018
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VP/Other Executive

ROI / Cost (care and feeding)

Overall, using Jiva has been good. We have become comfortable with it. New users love it. It is...

May 2018
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VP/Other Executive

Lessons Learned

I think ZeOmega has improved and that they are trying to be a really good partner. A lot of the...

May 2018
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VP/Other Executive

Future Outlook

We get hit up by different types of competitors all the time. But we plan to be with ZeOmega for the...

May 2018
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VP/Other Executive

Other Observations & Comments

ZeOmega is a care-coordination module where all of our coordinated plans of care are developed. We...

Oct 2017
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