Jiva
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Joe VanDeGraaff
Research Director
KLAS Research Director - Joe VanDeGraaff
 
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User Commentary

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Manager

Occasionally, when we work with the vendor's technical experts, there is a bit of a language...

Feb 2022
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Manager

Our end users seem to be fairly satisfied with Jiva, but from an IT standpoint, I wouldn't recommend...

Feb 2022
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Manager

Jiva doesn't need a lot of IT intervention these days, but that wasn't always the case. When we...

Feb 2022
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Manager

A few years ago, the vendor charged us for everything that they did, and they had a very different...

Feb 2022
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CIO

We went to the market to look for a system that was off the shelf and had all the functionality we...

Feb 2022
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CIO

The system was a little more expensive than we were expecting. We asked for some customizations, but...

Feb 2022
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CIO

We have had the system for a few years and have been happy with it. The end users think the system...

Feb 2022
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CIO

The vendor has been really low maintenance. They have been fantastic with their project management...

Feb 2022
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CIO

Whenever we have to do custom work with the vendor, it is fairly expensive and takes us a while to...

Feb 2022
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CIO

The vendor has a robust ticketing system. In the past, the ticket responses haven’t always been...

Feb 2022
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CIO

When we ran into an issue, I was able to call a vendor executive. They understood our concerns and...

Feb 2022
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Manager

Jiva is a great documentation system. ZeOmega understands some of the constraints that we are under,...

Dec 2021
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Manager

Some of the challenges that we have with the product are workflow challenges. We have customized the...

Dec 2021
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Manager

There are times when we meet with the technical staff members, and we feel like they really...

Dec 2021
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Manager

Over the years, ZeOmega has come a long way as a vendor partner. We have customized their product...

Dec 2021
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Manager

There are times when an issue with the product is a bug and should be handled as a bug, but ZeOmega...

Dec 2021
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Manager

The vendor is collaborative. We have seen growth in their organization. We have learned from them,...

Dec 2021
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Manager

Jiva is really expensive. We might cringe a little sometimes at the cost, but within our...

Dec 2021
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Manager

The communication with the vendor is very good; we have open communication lines with ZeOmega. Our...

Dec 2021
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Manager

We don't get a lot of new features unless we upgrade. The vendor does training for Jiva, and from...

Dec 2021
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Director

The vendor has improved the system's documentation, but they could improve the documentation more....

Aug 2021
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Director

ZeOmega’s implementation services have improved over time but still need improvement. ZeOmega's...

Aug 2021
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Director

We have some integration. We can feed our authorization data into Jiva, and that helps with some of...

Aug 2021
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Director

The nickel-and-diming is not too bad, but sometimes it is an issue. The vendor is good at...

Aug 2021
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Director

There are a lot of things we love about the vendor. We absolutely believe that the vendor truly is...

Aug 2021
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Director

ZeOmega has been very accommodating and very transparent about what can and cannot be accomplished...

Jul 2021
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Director

We had our legacy tool for several years, so we were comfortable and familiar with how to use it....

Jul 2021
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Director

Our biggest implementation has been transitioning to support. We have been slowly building...

Jul 2021
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Director

Overall, Jiva’s feature list meets our needs, but there have been some hedge cases and other things...

Jul 2021
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Director

For Jiva, the major areas that need improvement are performance and ease of use. We have some...

Jul 2021
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