Jiva Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Culture, Relationship
ZeOmega is not proactive, and they are not go-getters when it comes to developing new technology....
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Relationship
I do have contact with the ZeOmega executives. If I need to escalate something, I do what I need to...
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Relationship, Product
ZeOmega is a technical company, and the security and management of security risk is their core...
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Operations
ZeOmega has a one-size-fits-all training approach; training is not categorized based on their...
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Operations
I am apprehensive about using ZeOmega's AI because we have had some pain points since our last...
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Operations
Although the go-live was really smooth, it was a really rocky implementation from the standpoint of...
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Culture
ZeOmega tends to overpromise and underdeliver, but part of that is on us as a customer to keep the...
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Product
I don't know that ZeOmega is doing much in regard to supporting our integration needs. We have done...
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Operations
ZeOmega provides training, but it is minimal at best. ZeOmega did attempt to train our internal...
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Loyalty, Relationship, Product
There is some interoperability stuff we would like to have, like a member portal and the ability to...
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Culture, Value
We needed a couple of additional environments for user acceptance testing and for the upgrade that...
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Operations
I have heard users say there are more clicks in Jiva. The users take the approach that the system is...
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Relationship, Operations
ZeOmega is not that proactive. A lot of times, we as customers have to tell them about service...
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Operations
There are a couple of things ZeOmega could improve. They have an implementation methodology that...
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Operations
Because ZeOmega is growing so quickly and getting so much new business, staffing is an issue for...
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Operations
Jiva more or less works as ZeOmega described it would. However, even after the go-live, there were...
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Loyalty, Product
We are using Jiva for utilization management, care management, and appeals and grievances. Those are...
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Value
I think we got very fair pricing for Jiva. The system is fairly well designed. It works well and is...
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Product
The biggest areas of opportunity are that the system's reporting isn't great and that there are no...
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Product
ZeOmega has done well with realistic scoping. ZeOmega has also helped provide some of the...
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Operations
With what we know about case management, I would buy Jiva again. But with the current implementation...
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Operations, Product
Some of the challenges we have had with trying to do user acceptance training, having the system be...
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Loyalty, Product
The strength of the system is definitely the continued ease of use. We looked at several different...
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Culture, Relationship
No one can keep all their promises, honestly. Even though ZeOmega says that their road map is not...
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Relationship, Product
We would like ZeOmega to foster an ability for client-to-client relationship building and...
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Product
The design of how end users are able to use Jiva is intuitive, and ZeOmega needs to continue with...
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Relationship, Operations, Product
ZeOmega has put some effort in with QA, but they still seem to not always hit the nail on the head...
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Product
We are using Jiva today for care management, and that includes some disease management across all...
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Product
An area of opportunity for ZeOmega would be really nailing down their interoperability functions and...
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Value
In general, ZeOmega avoids charging for every little thing, but it does depend. Most things fit into...
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Operations
We are satisfied with ZeOmega's training. They do a lot of training. If we don't want training, we...
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Loyalty, Product
A strength of Jiva's is that everything is in one place. That makes it very easy to see a picture of...
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Loyalty, Product
We use Jiva for any care management and utilization management functions. We do all our...
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Relationship
ZeOmega has been very responsive to our needs when I have reached out, though they haven’t been...
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Operations
The initial training for Jiva wasn’t that robust, so we haven’t really used ZeOmega’s training...
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Culture
We have to hold ZeOmega to the contract. Like any vendor, they may try to add additional costs or...
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Culture
ZeOmega said that they had an integration with another vendor that we used, but we pushed on that,...
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Product
There is a lot about Jiva that is really intuitive, but there are just a few things that are not....
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Operations, Product
Jiva was really complicated to implement, but once we got it going, it was a good product.
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Operations
We went through some major implementations with ZeOmega, and as with all implementations, those were...
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Product
Jiva's integration with certain other products is absolutely phenomenal in terms of streamlining...
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Culture, Product
ZeOmega really promotes their reporting, and the reporting is a bunch of disparate data put on a...
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Operations
ZeOmega is always offering training. They even offer us more training than we even need. Some of it...
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Operations, Product
Jiva is not hard to use, but sometimes end users have a little trouble. Jiva allows us to navigate...
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Value
Data systems are expensive, but I do think we have gotten our money out of Jiva. We of course wish...
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Loyalty, Product
Jiva does a great job. Anything they can do to put power in the hands of the customers is always...
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Product
We are very satisfied with Jiva’s security program and management of security risk. They host us,...
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Relationship
I never have any trouble getting in touch with anyone at ZeOmega. If we put a ticket in, their...
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Loyalty
We chose Jiva so that we could control a lot of the configuration without relying on the vendor,...
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Culture, Relationship
ZeOmega tries to keep all their promises, but sometimes what we ask for and what they think they...
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Loyalty, Relationship
With the way the world is now, security is such a big part of things, and we are regularly pounding...
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Relationship
We have very regular calls with ZeOmega; the real bonus with ZeOmega is that they are unlike any...
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Relationship
Whenever there is an opportunity or a challenge around integration with a third-party system,...
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Operations
There is not a whole lot of training from ZeOmega, and for the last few things that we have gotten...
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Product
We have really taken advantage of the fact that Jiva offers us a lot of ability to determine our own...
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Relationship, Product
ZeOmega does annual business continuity and disaster recovery testing. They also share all of their...
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Loyalty, Product
ZeOmega provides API capability and a backend HIE for data integration. They also offer other...
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Relationship, Operations
The only improvement ZeOmega could make is that they have grown significantly, so some of the...
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Operations, Product
I guess that one thing that could be improved with Jiva is ease of upgrades. The upgrades are pretty...
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Loyalty, Relationship
We are trying to work with ZeOmega to find better ways of knowing what is coming. It is like we...
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Product
There are some things related to security and risk management within the system that could be...
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Relationship, Product
ZeOmega supports us with connections to a couple of other systems. We have a couple of other...
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Operations
We recently upgraded to the current version of the system that we are on. It took us a long time,...
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Operations
It takes ZeOmega a long time to deliver specific functionality, and they usually don't. They have a...
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Operations, Product
An upgrade that we did with ZeOmega was estimated to take much less time than it did. It took more...
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Operations, Product
The interface that we used to use to build business rules and logic to drive our workflows has...
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Relationship
I think ZeOmega does a good job of reaching out or making us aware of the new technology and...
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Relationship
We have an account manager, and they are an escalation point for us. There are also technical...
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Product
As a healthcare organization, having an effective and efficient clinical operating system is huge....
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Operations, Product
We have had to do some pretty grueling projects to take care of issues in Jiva, and I hope the worst...
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Loyalty, Product
Jiva does what we need it to do. I believe the system was designed as a documentation system more so...
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Operations
ZeOmega is a vendor that we have to manage fairly aggressively to keep them on track with their...
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Operations
ZeOmega’s internal communications need some work. Some of their teams are not on the same page. We...
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Operations, Product
Jiva is a really good product. It is a modern product that is really well-thought-out, very...
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Operations
We had a pretty smooth implementation for Jiva. It was one of the fastest and smoothest...
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Loyalty
We are on the fence about whether we would buy Jiva again because Jiva doesn't always seem like the...
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Product
One of the things we like about Jiva is the fact that it has all of the workflows that we need. The...
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Culture, Value
ZeOmega has a vision, but their vision is that we will buy and add things only when we get upgrades....
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Loyalty
New technology from ZeOmega really comes with the system's upgrades. Jiva isn't one of those systems...
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Relationship
Jiva meets some of our functionality needs, but it doesn't do everything that we need. Our specialty...
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Operations
I wouldn't call ZeOmega proactive. They have plans in the background and a road map, but unless we...
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Product
There are some places in the system that have confused people. One example is the on-screen edits...
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Product
We wish Jiva had a face sheet for clients that we could add to right there. We would like our front...
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Loyalty
Whether I would recommend Jiva to others would depend on what they were doing. If the organization...
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Loyalty, Operations, Product
ZeOmega has done a great job with their upgrades in the past. We have another upgrade coming up...
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Relationship
Support is one thing that ZeOmega has improved a lot on. In the past, we used to have tickets...
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Product
For the most part, Jiva is good. We sometimes wish we had a different system, but generally, the...
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Relationship, Product
There are certain things I want to see in Jiva on the work list that my staff can't see. They can't...
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Operations
ZeOmega gave us a training before the implementation of Jiva. They walked us through the system, and...
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Operations, Product
Jira is simple. Our team caught on really fast. We hired a group of people to work on the product,...
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Product
There are some nuances that we have noticed here and there overall with Jiva. Some of the out-of-box...
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Loyalty, Relationship
We need ZeOmega. The platform requires certain things, and ZeOmega is the developer of the platform,...
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Product
For me, Jiva works. We are integrated, and ZeOmega helps us with our claims platform. We get faxes,...
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Relationship
We are really satisfied with ZeOmega as a true partner. They are very responsive, and we have good...
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Relationship, Product
ZeOmega is involved from an interoperability standpoint. They are sharing and moving data about...
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Relationship
The first word that comes to mind when we talk about our partnership with ZeOmega is growth. Where...
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Relationship
When it comes to keeping all promises, ZeOmega has come a long way. They are getting better, but...
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Culture, Value
We are just starting to get into the conversations about interoperability. We have met several times...
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Relationship
ZeOmega’s support is good. They are super responsive. They meet with us, react to our needs, are...
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Operations
Since one of ZeOmega's consultants left, there hasn't been any training. We did a ClicBank training,...
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Product
I'm not clinical at all, and I can navigate the system. I'm in the product all the time, and...
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Product
The one hang-up is that when we want to make changes, we have to go through ZeOmega, and that is...
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Loyalty
We are going to go live with the upgrade, and my forecast is that there is going to be a bit of...
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Relationship, Operations
We have been working on an upgrade for some time with ZeOmega, so we have spent a lot of quality...
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Culture
We have spent a lot of time making enhancements to the product. There are some things that were were...
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Relationship
We are a highly compatible regulatory body, and there are things that we need to be able to do that...
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Operations
I don't think that ZeOmega reaches out enough to understand what our ongoing training needs are....
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Loyalty, Relationship, Operations
ZeOmega has made huge improvements to their product quality in the last few years. Jiva is...
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Relationship, Value
ZeOmega has made significant improvements in terms of avoiding charging. We know they have tried...
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Product, Value
ZeOmega's system helps support the connections between other systems. We can do that in multiple...
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Relationship
ZeOmega is always trying to do the right thing. That comes across in the way they get people...
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Culture
The vendor needs to understand our regulatory requirements and help us if there are opportunities...
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Loyalty, Relationship, Product
We determined that we needed a care management system because we were integrated between care and...
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Operations
We would like ZeOmega to focus on more process standardization. We aren't sure what the process will...
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Relationship
ZeOmega's development team and development time frames are their strengths. The vendor is quicker...
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Loyalty, Value
As we move forward with the vendor, what I would like them to focus on that would really help is the...
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Loyalty
At the end of the day, we had various scoring criteria for ZeOmega, including the ability to support...
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Relationship, Operations
We had an unfortunate event happen, and we have been operating under certain conditions for a while,...
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Culture
ZeOmega avoids charging for every little thing, but there is a little asterisk. That is part of our...
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Loyalty
We did look at the decision more from the perspective of our long-term growth strategy, and we felt...
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Loyalty
The goal was to get a state-of-the-art system that could help grow with us as we grew our membership...
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Loyalty, Relationship
Previously, we were using multiple utilization management platforms for various products and lines...
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Product
The Jiva product gives us what we need. And when we get the upgrades in, generally the code is...
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Relationship, Operations, Product
For someone to be successful with Jiva, a lot would depend on their needs at their particular...
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Product
Our biggest pain point with Jiva is that we must test the application for upgrades a lot because we...
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Relationship
The folks that we have interacted with for training have always been really sharp. And when we have...
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Relationship, Product
ZeOmega could improve by having more communication with their clients. We have other vendors that we...
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Product
Jiva's performance with our organization has been great. We have been working with ZeOmega for a...
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Operations
It has been a while since we have had training from ZeOmega; it has been since we did the...
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Relationship, Product
The key thing we would like ZeOmega to provide information on is defects because that knowledge...
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Relationship, Value
We are partners, ZeOmega and us. When they make a promise, things work. We are the ones who find...
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Relationship
When we initiate support or when we are in a meeting with ZeOmega, the communication goes well, and...
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Loyalty
We have already recommended Jiva to other organizations. I would tell others looking at Jiva that...
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Loyalty, Product
Within our organization, we are currently using other applications for interoperability, but we...
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