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Jiva Comments
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KLAS Research Director - Joe VanDeGraaff
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Joe VanDeGraaff

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joe.vandegraaff@klasresearch.com

801-734-1587

 
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User Commentary

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VP/Other Executive

Future Outlook

ZeOmega has been a good partner. They have really stepped up and worked with us. They would like to...

Nov 2020
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VP/Other Executive

Relationship

We have definitely gotten more comfortable with ZeOmega. We have a pretty good rhythm with the...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

When I first got my job, the organizational leadership said we had to prove that ZeOmega was the...

Nov 2020
(0)
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Manager

Functionality and Upgrades

There are some things from the business side that we wish Jiva did a little bit better, but it does...

Nov 2020
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Manager

Relationship

We don’t generally have to escalate things to the executive level, but ZeOmega responds when we do.

Nov 2020
(0)
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Manager

Lessons Learned

We would be very likely to recommend Jiva and ZeOmega. We have talked to peers a number of times...

Nov 2020
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Manager

Functionality and Upgrades

Before Jiva, we were using an older home-grown system that was very antiquated. It was very...

Nov 2020
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Manager

Service and Support

Jiva does have some limitations, and we have to work with ZeOmega on some challenges that we have...

Nov 2020
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Manager

ROI / Cost (care and feeding)

We have made a lot of changes to Jiva, and ZeOmega charges for that. I can’t necessarily say it is...

Nov 2020
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Manager

Implementation and Training

There is not a regular cadence of training from ZeOmega. We have had to engage them for some...

Nov 2020
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Manager

Functionality and Upgrades

When things are going well and we have our requirements met, there are no complaints about Jiva. We...

Nov 2020
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Manager

Interfacing and Integration

Jiva does what we intended for it to do with integration and interoperability. ZeOmega has...

Nov 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

Nobody keeps all of their promises, but ZeOmega keeps most of theirs. They avoid nickel-and-diming...

Nov 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

The original implementation of Jiva was very smooth, but we haven’t had any recent upgrades. We...

Nov 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

From our own processes, we have automated things that have saved us hours and that have allowed us...

Nov 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Jiva is superior to other systems because we can configure so much ourselves and really make it...

Nov 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Our goal is to rely on ourselves and not the vendor, and Jiva is the only product that we really...

Nov 2020
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Analyst/Coordinator

Lessons Learned

The ease of use for Jiva is good, but the benefits can sometimes be drawbacks. For instance, there...

Nov 2020
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Analyst/Coordinator

Technology

ZeOmega does a great job of keeping up with new technology. They listen to their clients’ needs and...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

I believe Jiva is perfect. There isn’t another product that could get a higher score from me. I...

Nov 2020
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Analyst/Coordinator

Future Outlook

I don’t anticipate having any issues with Jiva in the next year. I have been happy with the product...

Nov 2020
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Analyst/Coordinator

Service and Support

In the past, I have knocked the vendor’s quality of support, but the support has gotten much better....

Nov 2020
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Analyst/Coordinator

Service and Support

If I have a question and can’t find the answer on the back-end database, I can go directly to the...

Nov 2020
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Director

Relationship

The vendor misses deadlines a lot, and there can definitely be a lack of follow-through.

Oct 2020
(0)
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Director

Functionality and Upgrades

Overall, Jiva is a good system, and it meets our needs. ZeOmega has worked with us closely in order...

Oct 2020
(0)
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Director

Other Observations & Comments

We think ZeOmega is trying to be innovative, but nothing that we have seen has directly benefited us...

Oct 2020
(0)
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Director

Functionality and Upgrades

One of the challenges that we have with ZeOmega is that they don't have the good documentation that...

Oct 2020
(0)
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Director

ROI / Cost (care and feeding)

The system is very expensive for what it does and how we use it. The vendor is not very transparent...

Oct 2020
(0)
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Director

Functionality and Upgrades

Jiva is a good system. I work behind the scenes with the vendor, but from my perspective, the users...

Oct 2020
(0)
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Director

Interfacing and Integration

There is some new criteria that we were hoping to use, and we were hoping to have something...

Oct 2020
(0)
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Director

ROI / Cost (care and feeding)

If the vendor is really concerned about helping us, they should lower the cost and increase our...

Oct 2020
(0)
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CIO

Relationship

From an IT perspective, ZeOmega has been a high-value organization in the sense that they have...

Oct 2020
(0)
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CIO

Other Observations & Comments

ZeOmega is meeting our needs in terms of communication and letting us know where they are headed...

Oct 2020
(0)
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CIO

Implementation and Training

ZeOmega's implementation was one of the smoothest and most uneventful implementations I have ever...

Oct 2020
(0)
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Director

Functionality and Upgrades

The vendor has their sprints and software releases that we have to internalize and understand how...

Oct 2020
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Director

Lessons Learned

If we had to start over again, we would try to do everything in our other care management system. We...

Oct 2020
(0)
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Director

ROI / Cost (care and feeding)

When we customize something, no matter what size it is, we pay a percentage on our customization for...

Oct 2020
(0)
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Director

Win/Loss - Why they were selected (by current clients)

We did an evaluation of case management systems that looked at multiple vendors. We selected ZeOmega...

Oct 2020
(0)
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Director

Functionality and Upgrades

The success of the engagement with ZeOmega and the value of the product added to the business. The...

Oct 2020
(0)
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Director

Implementation and Training

One of the things with new users is the product sort of works itself out in maturity. A lot of these...

Oct 2020
(0)
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Director

Functionality and Upgrades

The end users increased gain in using the application. The vendor has their reporting solution, and...

Oct 2020
(0)
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Director

ROI / Cost (care and feeding)

The solution is a car in the sense that we don't know the ROI of a car. We need to have that...

Oct 2020
(0)
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Director

Functionality and Upgrades

I continue to see Jiva's features. Jiva has APIs and real-time connections. The effort is a couple...

Oct 2020
(0)
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Director

Relationship

ZeOmega is good. We built up a very strong partnership with their executives. When we talk to them,...

Oct 2020
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VP/Other Executive

Relationship

Most of our early pain points with ZeOmega have been addressed. Some things were excellent, but...

Feb 2020
(0)
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VP/Other Executive

Other Observations & Comments

We would take a careful look at the market before purchasing Jiva again. We would probably be back...

Feb 2020
(0)
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VP/Other Executive

Implementation and Training

From an implementation standpoint, working with ZeOmega was a real pain. I think we could have...

Feb 2020
(0)
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VP/Other Executive

Functionality and Upgrades

ZeOmega's product does what they said it would do. The system works, and ZeOmega is a good partner...

Feb 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

One tangible outcome that we have had with Jiva is an increase in productivity. That is great. There...

Feb 2020
(0)
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VP/Other Executive

Interfacing and Integration

If we got the integration we are hoping for, my overall satisfaction with ZeOmega in 12 months would...

Feb 2020
(0)
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VP/Other Executive

Functionality and Upgrades

There is a certain functionality that we want, but ZeOmega has been slow to develop that. The need...

Feb 2020
(0)
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