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KLAS Research Director - Joe VanDeGraaff
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Joe VanDeGraaff

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joe.vandegraaff@klasresearch.com

801-734-1587

 
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User Commentary

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Director

We considered our system upgrade a lift. At the time, we felt it would be better to not have to...

Apr 2021
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Director

I don't think we would ever expand the system to include the utilization management software, but we...

Apr 2021
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Director

There is definitely some back-and-forth when it comes to charging. The process isn't easy, but we...

Apr 2021
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VP/Other Executive

I like that we have the ability to customize the product on our own. When we have a new process or...

Apr 2021
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VP/Other Executive

The physician review section could use some adjustments. It is made to be user friendly for the...

Apr 2021
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VP/Other Executive

Jiva is a great tool. It allows us to custom fit the application to meet the specific needs of our...

Apr 2021
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VP/Other Executive

One thing ZeOmega does well is integrated modules and portals such as utilization management and...

Apr 2021
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VP/Other Executive

Implementation has been a struggle sometimes, particularly where there is a need for customization.

Apr 2021
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VP/Other Executive

There is a tremendous amount of functionality in Jiva. It is a very robust product, but people...

Apr 2021
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VP/Other Executive

ZeOmega has been a good partner. They have really stepped up and worked with us. They would like to...

Nov 2020
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VP/Other Executive

We have definitely gotten more comfortable with ZeOmega. We have a pretty good rhythm with the...

Nov 2020
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VP/Other Executive

When I first got my job, the organizational leadership said we had to prove that ZeOmega was the...

Nov 2020
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Manager

There are some things from the business side that we wish Jiva did a little bit better, but it does...

Nov 2020
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Manager

We don’t generally have to escalate things to the executive level, but ZeOmega responds when we do.

Nov 2020
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Manager

We would be very likely to recommend Jiva and ZeOmega. We have talked to peers a number of times...

Nov 2020
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Manager

Before Jiva, we were using an older home-grown system that was very antiquated. It was very...

Nov 2020
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Manager

Jiva does have some limitations, and we have to work with ZeOmega on some challenges that we have...

Nov 2020
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Manager

We have made a lot of changes to Jiva, and ZeOmega charges for that. I can’t necessarily say it is...

Nov 2020
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Manager

There is not a regular cadence of training from ZeOmega. We have had to engage them for some...

Nov 2020
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Manager

When things are going well and we have our requirements met, there are no complaints about Jiva. We...

Nov 2020
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Manager

Jiva does what we intended for it to do with integration and interoperability. ZeOmega has...

Nov 2020
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Analyst/Coordinator

Nobody keeps all of their promises, but ZeOmega keeps most of theirs. They avoid nickel-and-diming...

Nov 2020
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Analyst/Coordinator

The original implementation of Jiva was very smooth, but we haven’t had any recent upgrades. We...

Nov 2020
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Analyst/Coordinator

From our own processes, we have automated things that have saved us hours and that have allowed us...

Nov 2020
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Analyst/Coordinator

Jiva is superior to other systems because we can configure so much ourselves and really make it...

Nov 2020
||
(0)
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Analyst/Coordinator

Our goal is to rely on ourselves and not the vendor, and Jiva is the only product that we really...

Nov 2020
||
(0)
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Analyst/Coordinator

The ease of use for Jiva is good, but the benefits can sometimes be drawbacks. For instance, there...

Nov 2020
||
(0)
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Analyst/Coordinator

ZeOmega does a great job of keeping up with new technology. They listen to their clients’ needs and...

Nov 2020
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(0)
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Analyst/Coordinator

I believe Jiva is perfect. There isn’t another product that could get a higher score from me. I...

Nov 2020
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(0)
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Analyst/Coordinator

I don’t anticipate having any issues with Jiva in the next year. I have been happy with the product...

Nov 2020
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Analyst/Coordinator

In the past, I have knocked the vendor’s quality of support, but the support has gotten much better....

Nov 2020
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Analyst/Coordinator

If I have a question and can’t find the answer on the back-end database, I can go directly to the...

Nov 2020
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Director

The vendor misses deadlines a lot, and there can definitely be a lack of follow-through.

Oct 2020
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(0)
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Director

Overall, Jiva is a good system, and it meets our needs. ZeOmega has worked with us closely in order...

Oct 2020
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Director

We think ZeOmega is trying to be innovative, but nothing that we have seen has directly benefited us...

Oct 2020
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Director

One of the challenges that we have with ZeOmega is that they don't have the good documentation that...

Oct 2020
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Director

The system is very expensive for what it does and how we use it. The vendor is not very transparent...

Oct 2020
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(0)
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Director

Jiva is a good system. I work behind the scenes with the vendor, but from my perspective, the users...

Oct 2020
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(0)
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Director

There is some new criteria that we were hoping to use, and we were hoping to have something...

Oct 2020
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Director

If the vendor is really concerned about helping us, they should lower the cost and increase our...

Oct 2020
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(0)
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CIO

From an IT perspective, ZeOmega has been a high-value organization in the sense that they have...

Oct 2020
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(0)
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CIO

ZeOmega is meeting our needs in terms of communication and letting us know where they are headed...

Oct 2020
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(0)
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CIO

ZeOmega's implementation was one of the smoothest and most uneventful implementations I have ever...

Oct 2020
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Director

The vendor has their sprints and software releases that we have to internalize and understand how...

Oct 2020
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Director

If we had to start over again, we would try to do everything in our other care management system. We...

Oct 2020
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(0)
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Director

When we customize something, no matter what size it is, we pay a percentage on our customization for...

Oct 2020
||
(0)
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Director

We did an evaluation of case management systems that looked at multiple vendors. We selected ZeOmega...

Oct 2020
||
(0)
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Director

The success of the engagement with ZeOmega and the value of the product added to the business. The...

Oct 2020
||
(0)
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Director

One of the things with new users is the product sort of works itself out in maturity. A lot of these...

Oct 2020
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Director

The end users increased gain in using the application. The vendor has their reporting solution, and...

Oct 2020
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(0)
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Director

The solution is a car in the sense that we don't know the ROI of a car. We need to have that...

Oct 2020
||
(0)
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Director

I continue to see Jiva's features. Jiva has APIs and real-time connections. The effort is a couple...

Oct 2020
||
(0)
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Director

ZeOmega is good. We built up a very strong partnership with their executives. When we talk to them,...

Oct 2020
||
(0)
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