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Jiva Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
Future Outlook
ZeOmega has been a good partner. They have really stepped up and worked with us. They would like to...
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VP/Other Executive
Relationship
We have definitely gotten more comfortable with ZeOmega. We have a pretty good rhythm with the...
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VP/Other Executive
Functionality and Upgrades
When I first got my job, the organizational leadership said we had to prove that ZeOmega was the...
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Manager
Functionality and Upgrades
There are some things from the business side that we wish Jiva did a little bit better, but it does...
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Manager
Relationship
We don’t generally have to escalate things to the executive level, but ZeOmega responds when we do.
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Manager
Lessons Learned
We would be very likely to recommend Jiva and ZeOmega. We have talked to peers a number of times...
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Manager
Functionality and Upgrades
Before Jiva, we were using an older home-grown system that was very antiquated. It was very...
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Manager
Service and Support
Jiva does have some limitations, and we have to work with ZeOmega on some challenges that we have...
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Manager
ROI / Cost (care and feeding)
We have made a lot of changes to Jiva, and ZeOmega charges for that. I can’t necessarily say it is...
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Manager
Implementation and Training
There is not a regular cadence of training from ZeOmega. We have had to engage them for some...
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Manager
Functionality and Upgrades
When things are going well and we have our requirements met, there are no complaints about Jiva. We...
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Manager
Interfacing and Integration
Jiva does what we intended for it to do with integration and interoperability. ZeOmega has...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Nobody keeps all of their promises, but ZeOmega keeps most of theirs. They avoid nickel-and-diming...
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Analyst/Coordinator
Other Observations & Comments
The original implementation of Jiva was very smooth, but we haven’t had any recent upgrades. We...
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Analyst/Coordinator
Functionality and Upgrades
From our own processes, we have automated things that have saved us hours and that have allowed us...
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Analyst/Coordinator
Functionality and Upgrades
Jiva is superior to other systems because we can configure so much ourselves and really make it...
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Analyst/Coordinator
Functionality and Upgrades
Our goal is to rely on ourselves and not the vendor, and Jiva is the only product that we really...
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Analyst/Coordinator
Lessons Learned
The ease of use for Jiva is good, but the benefits can sometimes be drawbacks. For instance, there...
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Analyst/Coordinator
Technology
ZeOmega does a great job of keeping up with new technology. They listen to their clients’ needs and...
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Analyst/Coordinator
Functionality and Upgrades
I believe Jiva is perfect. There isn’t another product that could get a higher score from me. I...
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Analyst/Coordinator
Future Outlook
I don’t anticipate having any issues with Jiva in the next year. I have been happy with the product...
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Analyst/Coordinator
Service and Support
In the past, I have knocked the vendor’s quality of support, but the support has gotten much better....
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Analyst/Coordinator
Service and Support
If I have a question and can’t find the answer on the back-end database, I can go directly to the...
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Director
Relationship
The vendor misses deadlines a lot, and there can definitely be a lack of follow-through.
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Director
Functionality and Upgrades
Overall, Jiva is a good system, and it meets our needs. ZeOmega has worked with us closely in order...
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Director
Other Observations & Comments
We think ZeOmega is trying to be innovative, but nothing that we have seen has directly benefited us...
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Director
Functionality and Upgrades
One of the challenges that we have with ZeOmega is that they don't have the good documentation that...
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Director
ROI / Cost (care and feeding)
The system is very expensive for what it does and how we use it. The vendor is not very transparent...
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Director
Functionality and Upgrades
Jiva is a good system. I work behind the scenes with the vendor, but from my perspective, the users...
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Director
Interfacing and Integration
There is some new criteria that we were hoping to use, and we were hoping to have something...
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Director
ROI / Cost (care and feeding)
If the vendor is really concerned about helping us, they should lower the cost and increase our...
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CIO
Relationship
From an IT perspective, ZeOmega has been a high-value organization in the sense that they have...
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CIO
Other Observations & Comments
ZeOmega is meeting our needs in terms of communication and letting us know where they are headed...
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CIO
Implementation and Training
ZeOmega's implementation was one of the smoothest and most uneventful implementations I have ever...
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Director
Functionality and Upgrades
The vendor has their sprints and software releases that we have to internalize and understand how...
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Director
Lessons Learned
If we had to start over again, we would try to do everything in our other care management system. We...
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Director
ROI / Cost (care and feeding)
When we customize something, no matter what size it is, we pay a percentage on our customization for...
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Director
Win/Loss - Why they were selected (by current clients)
We did an evaluation of case management systems that looked at multiple vendors. We selected ZeOmega...
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Director
Functionality and Upgrades
The success of the engagement with ZeOmega and the value of the product added to the business. The...
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Director
Implementation and Training
One of the things with new users is the product sort of works itself out in maturity. A lot of these...
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Director
Functionality and Upgrades
The end users increased gain in using the application. The vendor has their reporting solution, and...
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Director
ROI / Cost (care and feeding)
The solution is a car in the sense that we don't know the ROI of a car. We need to have that...
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Director
Functionality and Upgrades
I continue to see Jiva's features. Jiva has APIs and real-time connections. The effort is a couple...
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Director
Relationship
ZeOmega is good. We built up a very strong partnership with their executives. When we talk to them,...
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VP/Other Executive
Relationship
Most of our early pain points with ZeOmega have been addressed. Some things were excellent, but...
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VP/Other Executive
Other Observations & Comments
We would take a careful look at the market before purchasing Jiva again. We would probably be back...
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VP/Other Executive
Implementation and Training
From an implementation standpoint, working with ZeOmega was a real pain. I think we could have...
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VP/Other Executive
Functionality and Upgrades
ZeOmega's product does what they said it would do. The system works, and ZeOmega is a good partner...
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VP/Other Executive
ROI / Cost (care and feeding)
One tangible outcome that we have had with Jiva is an increase in productivity. That is great. There...
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VP/Other Executive
Interfacing and Integration
If we got the integration we are hoping for, my overall satisfaction with ZeOmega in 12 months would...
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VP/Other Executive
Functionality and Upgrades
There is a certain functionality that we want, but ZeOmega has been slow to develop that. The need...
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