Jiva Commentary
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Bradley Hunter
SRU Manager
KLAS SRU Manager - Bradley Hunter
 
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User Commentary

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Manager

Product

The Jiva product gives us what we need. And when we get the upgrades in, generally the code is...

Jun 2024
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Manager

Relationship, Operations, Product

For someone to be successful with Jiva, a lot would depend on their needs at their particular...

Jun 2024
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Manager

Product

Our biggest pain point with Jiva is that we must test the application for upgrades a lot because we...

Jun 2024
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Manager

Relationship

The folks that we have interacted with for training have always been really sharp. And when we have...

Jun 2024
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Manager

Relationship, Product

ZeOmega could improve by having more communication with their clients. We have other vendors that we...

Jun 2024
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Manager

Product

Jiva's performance with our organization has been great. We have been working with ZeOmega for a...

Jun 2024
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Manager

Operations

It has been a while since we have had training from ZeOmega; it has been since we did the...

Jun 2024
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Manager

Relationship, Product

The key thing we would like ZeOmega to provide information on is defects because that knowledge...

Jun 2024
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Manager

Relationship, Value

We are partners, ZeOmega and us. When they make a promise, things work. We are the ones who find...

Jun 2024
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Manager

Relationship

When we initiate support or when we are in a meeting with ZeOmega, the communication goes well, and...

Jun 2024
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Manager

Loyalty

We have already recommended Jiva to other organizations. I would tell others looking at Jiva that...

Jun 2024
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Manager

Loyalty, Product

Within our organization, we are currently using other applications for interoperability, but we...

Jun 2024
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CMO

Relationship

ZeOmega is an expert in what they do. They are very available and accommodating. They help us work...

Apr 2024
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CMO

Relationship

We have pretty much every module ZeOmega has put out. I don't think that there is anything else that...

Apr 2024
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CMO

Operations

With ZeOmega the only issue with training is that we have to schedule it. There isn't on-demand...

Apr 2024
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CMO

Operations, Product

The system is very easy to configure. It is really user friendly.

Apr 2024
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CMO

Operations

ZeOmega's upgrades have been exactly what we expected, but the vendor has handled them very well....

Apr 2024
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Manager

Product

Jiva is good. It meets most of our business needs. The vendor is generally meeting our expectations...

Apr 2024
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Manager

Loyalty

We are going to replace Jiva, and we aren’t sure what we are going to select. Our state has changed...

Apr 2024
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Manager

Operations, Product

The Jiva application is easy to configure. It is easy to use from an administrative perspective....

Apr 2024
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COO

Culture, Relationship

ZeOmega’s vendor relationship could improve. They could improve how they interact with their...

Apr 2024
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COO

Loyalty

Jiva is a great product. We are helping to integrate it with functionality with our claims and...

Apr 2024
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Director

Value

Jiva is expensive, so as soon as I say I want something, it costs me money. I have to pay a per...

Apr 2024
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Director

Relationship, Operations

When we implemented Jiva years ago, there was a solid partnership. ZeOmega came on-site, and we were...

Apr 2024
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VP/Other Executive

Operations

There was a tiny bit of chaos and adjustment for us due to how we implemented Jiva, but that was to...

Apr 2024
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VP/Other Executive

Product

Reporting is our biggest challenge in Jiva. For our plans, there is a lot of complex reporting that...

Apr 2024
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VP/Other Executive

Relationship

I would recommend that healthcare organizations use a trusted consultant partner with experience in...

Apr 2024
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VP/Other Executive

Operations

It would have been super helpful to get everyone fully trained on Jiva before we started the...

Apr 2024
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VP/Other Executive

Relationship

The partnership with ZeOmega is good. They have been invested in our initiatives concerning our...

Mar 2024
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VP/Other Executive

Operations

With what is out there, I would recommend ZeOmega. They do a really good job with operations....

Mar 2024
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VP/Other Executive

Product

Jiva has been a pretty good system. We have an ecosystem where we have to integrate all our...

Mar 2024
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VP/Other Executive

Culture

With Jiva, there was some care-coordination stuff that was part of the sales pitch and that ZeOmega...

Mar 2024
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CCO

Relationship

I have a high level of satisfaction with the platform and solution. We have always had road bumps,...

Mar 2024
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CCO

Relationship

I think we have some opportunities in our work with the vendor. I don't think we are necessarily...

Mar 2024
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CCO

Operations, Product

Once we get the system implemented and working, it is pretty slick. It is a great little system. We...

Mar 2024
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CCO

Operations

We haven't utilized a lot of their training because of the way we do our work. What the vendor...

Mar 2024
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CCO

Culture

There are not any issues. The system can do everything we were shown in the sales cycle. I have...

Mar 2024
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CCO

Loyalty, Product

The system is a component for collecting prior authorization data and moving through the case...

Mar 2024
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CCO

Relationship

We have to call a phone number. We can't get in contact with somebody directly. There is a triage...

Mar 2024
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CCO

Value

We get our money's worth for what we pay. Our ROI calculations have shown a lot of value.

Mar 2024
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Director

Relationship, Value

ZeOmega has been a good partner for us over the years. They work closely with us on what we are...

Feb 2024
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Director

Operations, Product

Jiva is incredibly functional, but it may not be the easiest system to learn right out of the box....

Feb 2024
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Director

Loyalty, Relationship

ZeOmega has a very clear vision, but they sometimes underestimate their delivery time frames. They...

Feb 2024
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Director

Relationship

My people would say that there is always room for improvement with ZeOmega's phone and web support....

Feb 2024
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CIO

Operations, Product

Our last upgrade for Jiva wasn't more painful than we expected it to be, and Jiva's feature set is...

Jan 2024
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CIO

Loyalty

We will do an assessment for Jiva over the next few years and do a market scan to determine whether...

Jan 2024
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CIO

Product, Value

The system's functions are okay, but the system is pricey, and it doesn't always have the best...

Jan 2024
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CIO

Product

I don't think that Jiva necessarily stands out in a crowd. In Jiva's case, I think there is no...

Jan 2024
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CIO

Relationship

The vendor's support isn't great. That isn't a shock though. ZeOmega's executives aren't nearly as...

Jan 2024
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CIO

Product

I would tell others that Jiva is okay. There is nothing inherently wrong with it. I wouldn't...

Jan 2024
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Analyst/Coordinator

Loyalty, Operations

I don't really need any training, but ZeOmega provides training. So if a user needs it, they have it...

Dec 2023
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Analyst/Coordinator

Relationship

ZeOmega is very good at involving their higher-ups, but ZeOmega probably needs additional support...

Dec 2023
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Analyst/Coordinator

Product

Jiva works with other products in terms of integration. ZeOmega definitely supports our connection...

Dec 2023
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Manager

Operations, Product

My biggest feedback on upgrades for ZeOmega would be to focus less on dates and more on quality. At...

Dec 2023
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Manager

Product

Jiva is a good product, but we get a lot of varied opinions on the product quality depending on who...

Dec 2023
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Manager

Relationship

Our account representatives from ZeOmega are always really good. They are very responsive and value...

Dec 2023
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Manager

Product

Jiva was initially designed to be a documentation system. ZeOmega has customized and developed the...

Dec 2023
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Manager

Value

Jiva is a little pricey. When we build something into Jiva as a customization, ZeOmega periodically...

Dec 2023
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Manager

Operations, Product, Value

ZeOmega needs to make their upgrades simpler and less time consuming. They also need to improve...

Nov 2023
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Manager

Relationship

ZeOmega is a great company. I can always get them on a call within about 15 minutes when I have an...

Nov 2023
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Manager

Value

Over the years, ZeOmega has improved with how much they nickel-and-dime us. In the past, they would...

Oct 2023
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Manager

Operations

ZeOmega's training was really well done. We identified some gaps later with information that would...

Oct 2023
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Manager

Loyalty, Operations, Product

We have had trouble with the vendor's most recent upgrade. That has been a pretty big setback....

Oct 2023
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Manager

Culture, Product

ZeOmega doesn't always deliver the functionality that we need, but they are transparent about that....

Oct 2023
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Manager

Product

Jiva has limitations in what it can do, and that is the biggest issue. There is not a lot of...

Jul 2023
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Manager

Culture, Value

We have a package in our contract for a certain number of hours toward changes or fixes. The vendor...

Jul 2023
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Manager

Operations

ZeOmega does a good job with upgrades. They tell us everything that will change and how things will...

Jul 2023
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Manager

Operations

There isn’t really any ongoing training for Jiva. Sometimes ZeOmega does demos and comes out with...

Jul 2023
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Manager

Culture

ZeOmega is very clear on what is in their upgrades, but when we are buying a new system, we don't...

Jul 2023
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Manager

Product

We do a lot of finagling to get Jiva to work. We have to do a lot of integration with our state,...

Jul 2023
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Manager

Relationship

ZeOmega doesn’t keep all their promises, but I have never met a vendor who does. For critical...

Jul 2023
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Manager

Value

ZeOmega enjoys charging us for every little thing, unfortunately. That is probably one of our...

Jul 2023
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Manager

Operations

The training could be better because I have to create all the materials. The training materials from...

Jul 2023
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Manager

Product

The product works and meets our needs. The vendor oversells things a bit, though. There is some...

Jul 2023
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Manager

Relationship

The vendor doesn’t always come to us with solutions. We usually have to do the solving, but ZeOmega...

Jul 2023
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Manager

Relationship

I work very closely with our account executive. ZeOmega has great employee longevity. I have had the...

Jul 2023
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Manager

Relationship

If there is a critical problem, the support team is incredibly responsive. For example, I was on the...

Jul 2023
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Manager

Value

ZeOmega avoids charging for every little thing, but we did not feel like that a year ago. We had to...

Jun 2023
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Manager

Operations, Product

In about half of the releases, we find several defects. When that happens, we have to get a new...

Jun 2023
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Manager

Relationship

We don't have a lot of involvement with the ZeOmega executives, but we know we can get to them if we...

Jun 2023
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Manager

Relationship

There are some little things that we would like done a bit differently. It is possible that ZeOmega...

Jun 2023
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Manager

Value

Based on the software that I have seen, Jiva is very expensive. We get value from it; it is just...

Jun 2023
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Manager

Relationship, Product, Value

ZeOmega has worked with us over the years to do as good a job as they can customizing the...

Jun 2023
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Manager

Relationship, Operations

For implementations, the vendor has a good professional services team that actually meets with us...

Jun 2023
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Manager

Relationship

The vendor keeps about 90% of their promises. No vendor is going to keep 100% of their promises. In...

Jun 2023
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Manager

Product

The end users don't think the product is as intuitive as it should be compared to other platforms....

Jun 2023
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Manager

Relationship, Value

The product has some gaps, and it is not extremely customizable. No out-of-the-box system is going...

Jun 2023
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Manager

Relationship, Product

The vendor is behind on technology. We don't see new technology materializing, and it takes a while...

Jun 2023
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Manager

Relationship

The vendor is a good partner for us. Our relationship used to be rocky several years ago, but the...

Jun 2023
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Manager

Loyalty, Value

Since Jiva is already established in our organization, I would not go out and buy a new system right...

Jun 2023
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Manager

Relationship

The vendor alerts us about issues about half the time. They obviously don't know about every problem...

Jun 2023
||
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Manager

Value

We do get our money’s worth with this product. And if some users disagree with me, that is only...

Jun 2023
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