Jiva Commentary
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Subject Expert
Bradley Hunter
VP VBC, Payer, and CORE
KLAS VP VBC, Payer, and CORE - Bradley Hunter
 
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User Commentary

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Director

Relationship, Value

ZeOmega has been a good partner for us over the years. They work closely with us on what we are...

Feb 2024
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Director

Operations, Product

Jiva is incredibly functional, but it may not be the easiest system to learn right out of the box....

Feb 2024
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Director

Loyalty, Relationship

ZeOmega has a very clear vision, but they sometimes underestimate their delivery time frames. They...

Feb 2024
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Director

Relationship

My people would say that there is always room for improvement with ZeOmega's phone and web support....

Feb 2024
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CIO

Operations, Product

Our last upgrade for Jiva wasn't more painful than we expected it to be, and Jiva's feature set is...

Jan 2024
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CIO

Loyalty

We will do an assessment for Jiva over the next few years and do a market scan to determine whether...

Jan 2024
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CIO

Product, Value

The system's functions are okay, but the system is pricey, and it doesn't always have the best...

Jan 2024
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CIO

Product

I don't think that Jiva necessarily stands out in a crowd. In Jiva's case, I think there is no...

Jan 2024
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CIO

Relationship

The vendor's support isn't great. That isn't a shock though. ZeOmega's executives aren't nearly as...

Jan 2024
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CIO

Product

I would tell others that Jiva is okay. There is nothing inherently wrong with it. I wouldn't...

Jan 2024
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Analyst/Coordinator

Loyalty, Operations

I don't really need any training, but ZeOmega provides training. So if a user needs it, they have it...

Dec 2023
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Analyst/Coordinator

Relationship

ZeOmega is very good at involving their higher-ups, but ZeOmega probably needs additional support...

Dec 2023
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Analyst/Coordinator

Product

Jiva works with other products in terms of integration. ZeOmega definitely supports our connection...

Dec 2023
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Manager

Operations, Product

My biggest feedback on upgrades for ZeOmega would be to focus less on dates and more on quality. At...

Dec 2023
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Manager

Product

Jiva is a good product, but we get a lot of varied opinions on the product quality depending on who...

Dec 2023
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Manager

Relationship

Our account representatives from ZeOmega are always really good. They are very responsive and value...

Dec 2023
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Manager

Product

Jiva was initially designed to be a documentation system. ZeOmega has customized and developed the...

Dec 2023
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Manager

Value

Jiva is a little pricey. When we build something into Jiva as a customization, ZeOmega periodically...

Dec 2023
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Manager

Operations, Product, Value

ZeOmega needs to make their upgrades simpler and less time consuming. They also need to improve...

Nov 2023
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Manager

Relationship

ZeOmega is a great company. I can always get them on a call within about 15 minutes when I have an...

Nov 2023
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Manager

Value

Over the years, ZeOmega has improved with how much they nickel-and-dime us. In the past, they would...

Oct 2023
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Manager

Operations

ZeOmega's training was really well done. We identified some gaps later with information that would...

Oct 2023
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Manager

Loyalty, Operations, Product

We have had trouble with the vendor's most recent upgrade. That has been a pretty big setback....

Oct 2023
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Manager

Culture, Product

ZeOmega doesn't always deliver the functionality that we need, but they are transparent about that....

Oct 2023
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Manager

Product

Jiva has limitations in what it can do, and that is the biggest issue. There is not a lot of...

Jul 2023
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Manager

Culture, Value

We have a package in our contract for a certain number of hours toward changes or fixes. The vendor...

Jul 2023
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Manager

Operations

ZeOmega does a good job with upgrades. They tell us everything that will change and how things will...

Jul 2023
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Manager

Operations

There isn’t really any ongoing training for Jiva. Sometimes ZeOmega does demos and comes out with...

Jul 2023
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Manager

Culture

ZeOmega is very clear on what is in their upgrades, but when we are buying a new system, we don't...

Jul 2023
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Manager

Product

We do a lot of finagling to get Jiva to work. We have to do a lot of integration with our state,...

Jul 2023
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Manager

Relationship

ZeOmega doesn’t keep all their promises, but I have never met a vendor who does. For critical...

Jul 2023
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Manager

Value

ZeOmega enjoys charging us for every little thing, unfortunately. That is probably one of our...

Jul 2023
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Manager

Operations

The training could be better because I have to create all the materials. The training materials from...

Jul 2023
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Manager

Product

The product works and meets our needs. The vendor oversells things a bit, though. There is some...

Jul 2023
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Manager

Relationship

The vendor doesn’t always come to us with solutions. We usually have to do the solving, but ZeOmega...

Jul 2023
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Manager

Relationship

I work very closely with our account executive. ZeOmega has great employee longevity. I have had the...

Jul 2023
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Manager

Relationship

If there is a critical problem, the support team is incredibly responsive. For example, I was on the...

Jul 2023
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Manager

Value

ZeOmega avoids charging for every little thing, but we did not feel like that a year ago. We had to...

Jun 2023
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Manager

Operations, Product

In about half of the releases, we find several defects. When that happens, we have to get a new...

Jun 2023
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Manager

Relationship

We don't have a lot of involvement with the ZeOmega executives, but we know we can get to them if we...

Jun 2023
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Manager

Relationship

There are some little things that we would like done a bit differently. It is possible that ZeOmega...

Jun 2023
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Manager

Value

Based on the software that I have seen, Jiva is very expensive. We get value from it; it is just...

Jun 2023
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Manager

Relationship, Product, Value

ZeOmega has worked with us over the years to do as good a job as they can customizing the...

Jun 2023
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Manager

Relationship, Operations

For implementations, the vendor has a good professional services team that actually meets with us...

Jun 2023
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Manager

Relationship

The vendor keeps about 90% of their promises. No vendor is going to keep 100% of their promises. In...

Jun 2023
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Manager

Product

The end users don't think the product is as intuitive as it should be compared to other platforms....

Jun 2023
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Manager

Relationship, Value

The product has some gaps, and it is not extremely customizable. No out-of-the-box system is going...

Jun 2023
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Manager

Relationship, Product

The vendor is behind on technology. We don't see new technology materializing, and it takes a while...

Jun 2023
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Manager

Relationship

The vendor is a good partner for us. Our relationship used to be rocky several years ago, but the...

Jun 2023
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Manager

Loyalty, Value

Since Jiva is already established in our organization, I would not go out and buy a new system right...

Jun 2023
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Manager

Relationship

The vendor alerts us about issues about half the time. They obviously don't know about every problem...

Jun 2023
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Manager

Value

We do get our money’s worth with this product. And if some users disagree with me, that is only...

Jun 2023
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Analyst/Coordinator

Product, Value

ZeOmega allows us to build a lot of things on our own, and that really saves us a lot of money. We...

Jun 2023
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Analyst/Coordinator

Relationship, Operations

There are always problems with implementations. We sometimes have a little trouble with old or...

Jun 2023
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Analyst/Coordinator

Product

Jiva’s ease of use is so good that sometimes users get confused because they have more than one...

Jun 2023
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Director

Operations

We have had a lot of training for the new upgrade, and once our users get familiar with it, they use...

Apr 2023
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Director

Operations, Product

We have done quite a few minor upgrades in the last year with Jiva, and they have all gone very smoothly....

Apr 2023
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Director

Relationship

I like the partnership we have with the vendor. I feel like they have been extremely collaborative...

Apr 2023
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Director

Relationship

I like that we can do a ton of work within Jiva ourselves and not have to rely on the vendor. We...

Apr 2023
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VP/Other Executive

Operations

When ZeOmega rolls out new functionality, they explain it and walk us through it, but most of the...

Apr 2023
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VP/Other Executive

Loyalty, Product

There have been several things that we really wanted to have, such as single sign-on for Jiva. We...

Apr 2023
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VP/Other Executive

Relationship

I don't even know the executives from ZeOmega.

Apr 2023
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VP/Other Executive

Product, Value

I would definitely recommend ZeOmega.

Apr 2023
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Analyst/Coordinator

Operations

Our experience with ZeOmega was a disaster. Our implementation was horrible. Our state changed some...

Apr 2023
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Analyst/Coordinator

Loyalty, Operations

We went with ZeOmega because they were willing to work with us on a specialized module. There was no...

Apr 2023
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Analyst/Coordinator

Product

ZeOmega's system does not integrate at all with anything.

Apr 2023
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Analyst/Coordinator

Relationship

I don't know whether we ever got a vision statement from ZeOmega. We have not had a good experience...

Apr 2023
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Analyst/Coordinator

Loyalty

With Jiva, there were a lot of challenges with utilization management and authorization. We had to...

Apr 2023
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Analyst/Coordinator

Loyalty, Product

We have been through several care management platforms. We had some issues with integration between...

Apr 2023
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Director

Relationship

ZeOmega’s application team could improve at understanding whether something is going to become a...

Mar 2023
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Director

Relationship, Product

ZeOmega could improve the quality of the patches they provide. We have had several patches for Jiva,...

Mar 2023
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Director

Operations, Product

Our biggest issue with our implementation was around the model views that Jiva uses for reporting....

Mar 2023
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Director

Operations

There was an application that ZeOmega told us they had up and running, but when we went to implement...

Mar 2023
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Director

Operations

Overall, our Jiva implementation went well, and we are pretty happy with the system. Our training...

Mar 2023
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Director

Relationship

We have a hosted environment, and the vendor's cloud support is one of their strengths. We are not...

Mar 2023
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