2025 Best In KLAS Care Management Solutions (Payer)

Performance

Cognizant Payer Solutions 2025

25 November 25 | Boyd Stewart and Jennifer Hickenlooper

Cognizant has long been a major player in payer technology, with offerings that span core administration, care management, quality/reporting, and pricing/payment analytics, along with a range of consulting and business processing services. Some health plans use a single solution from Cognizant, but others are deep adopters: i.e., long-standing clients that leverage multiple Cognizant offerings across their organizations. For this report, KLAS spoke with six vendor-identified deep adopters to learn (1) how they are using Cognizant’s offerings, (2) what their experience has been with the vendor, and (3) what benefits they have realized from their deep adoption.

	Overall performance score (100-point scale)	Trend (2024-2025)	# of unique orgs	Culture	Loyalty	Operations	Product	Relationship	Value

ZeOmega Jiva	82.2	+3%	21	C+	B+	B-	B	B	B

Elligint Health VirtualHealth HELIOS	80.4	+6%	6	B	A-	C+	B-	B	C-

MHK CareProminence	77.6	-3%	12	D+	B-	C	C+	B-	B+

HealthEdge GuidingCare	76.3	0%	11	C	B+	C	C+	C+	D+

Zyter TruCare	73.9	-4%	11	D	C+	B-	C-	B	B-
	0.0	100.0

	Overall performance score (100-point scale)	# of unique orgs	Culture	Loyalty	Operations	Product	Relationship	Value

Cognizant CareAdvance Enterprise (TriZetto) L	83.1	5	B	B+	B-	B	B+	B

Epic Tapestry (Medical Management) L C	81.5	4	B-	A-	C	C	A-	A-

Medecision Aerial L NP	49.5	3	F	F	D+	F	F	D+

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