Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2023 Model.LastYear=2025 Model.ShowLoggedOut=True
 
 
 
2023 Best In Klas
 

Claims Management & Clearinghouse

 
 
 
 
A+ = 95.0+
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
 
 
Ranked Solutions
Market average: 85.9
Software average: 80.3
Grading Scale

Overall performance score
(100-point scale)
Trend
(2022-2023)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                   
Experian Health
ClaimSource  
KLAS comments icon
90.9
+2%
n=28
B+
A
A-
A-
A-
A-
         
 
 
 
 
 
The SSI Group
SSI Claims Management  
KLAS comments icon
88.4
+2%
n=22
A-
A-
B+
A-
A-
B+
         
 
 
 
 
 
Quadax
Xpeditor  
KLAS comments icon
88.3
-3%
n=58
A
A-
A-
B+
A-
B+
         
 
 
 
 
 
Availity
Revenue Cycle Management  
KLAS comments icon
86.6
-2%
n=18
B
A-
B+
B
B
A-
         
 
 
 
 
 
Waystar
Claims Management  
85.6
-5%
n=49
B
A-
B+
B+
B
B
         
 
 
 
 
 
FinThrive
Claims Manager  
KLAS comments icon
82.7
-3%
n=34
B
B
B+
B+
B-
C+
         
 
 
 
 
 
Optum
Change Healthcare Assurance Reimbursement Management  
KLAS comments icon
76.0
-3%
n=37
C-
B-
C+
C+
C+
C
 
50.0
100.0
 
 
culture
B+
loyalty
A
operations
A-
product
A-
relationship
A-
value
A-
 
 
culture
A-
loyalty
A-
operations
B+
product
A-
relationship
A-
value
B+
 
 
culture
A
loyalty
A-
operations
A-
product
B+
relationship
A-
value
B+
 
 
culture
B
loyalty
A-
operations
B+
product
B
relationship
B
value
A-
 
Waystar
Claims Management
85.6
n=49
 
culture
B
loyalty
A-
operations
B+
product
B+
relationship
B
value
B
 
 
culture
B
loyalty
B
operations
B+
product
B+
relationship
B-
value
C+
 
 
culture
C-
loyalty
B-
operations
C+
product
C+
relationship
C+
value
C
 
 
 
 
 
Solutions Not Ranked
Ordered alphabetically

  C  L      
Overall Performance Score
(100-point scale)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                 
athenahealth
athenaEDI
C
89.2
n=19
A-
A
A-
B+
A-
B+
       
 
 
 
 
 
Optum
Claims Manager
L
94.1
n=7
A+
A+
A
A
A+
A-
       
 
 
 
 
 
TruBridge
Claims Management
L C
87.7
n=12
B
A-
B+
A-
A-
B+
 

  C  L      

&nbps;
athenahealth
athenaEDI C
89.2
n=19
culture
A-
loyalty
A
operations
A-
product
B+
relationship
A-
value
B+
 

Optum
Claims Manager L
94.1
n=7
culture
A+
loyalty
A+
operations
A
product
A
relationship
A+
value
A-
 

TruBridge
Claims Management L C
87.7
n=12
culture
B
loyalty
A-
operations
B+
product
A-
relationship
A-
value
B+
 
 
 
 
Other Notable Performances Other Notable Performances
 


Ranked solutions for which at least 95% of respondents answered yes.
Keeps all promises?
Quadax
Xpeditor
n=53  96%
Part of long-term plans?
Experian Health
ClaimSource
n=27  100%
Would you buy again?
Experian Health
ClaimSource
n=27  96%
Keeps all promises?
Quadax
Xpeditor
n=53  96%
 
Part of Long Term Plans?
Experian Health
ClaimSource
n=27  100%
Would you buy again?
Experian Health
ClaimSource
n=27  96%
 
 
 
 
 
Related Reports
 
 
 
 

Past Claims Management & Clearinghouse Awards

​