Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2023 Model.LastYear=2024 Model.ShowLoggedOut=True
 
 
 
2023 Best In Klas
 

Claims Management & Clearinghouse

 
 
 
 
A+ = >95.0
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
 
 
Ranked Solutions
Category average: 85.9
Software average: 80.3
Grading Scale

Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Trend
(2022-2023)
Culture
Loyalty
Operations
Product
Relationship
Value
                   
Experian Health
ClaimSource  
KLAS comments icon
90.9
n=28
+2%
B+
A
A-
A-
A-
A-
         
 
 
 
 
 
The SSI Group
SSI Claims Management  
KLAS comments icon
88.4
n=22
+2%
A-
A-
B+
A-
A-
B+
         
 
 
 
 
 
Quadax
Xpeditor  
KLAS comments icon
88.3
n=58
-3%
A
A-
A-
B+
A-
B+
         
 
 
 
 
 
Availity
Revenue Cycle Management  
KLAS comments icon
86.6
n=18
-2%
B
A-
B+
B
B
A-
         
 
 
 
 
 
Waystar
Claims Management  
KLAS comments icon
85.6
n=49
-5%
B
A-
B+
B+
B
B
         
 
 
 
 
 
FinThrive
Claims Manager  
KLAS comments icon
82.7
n=34
-3%
B
B
B+
B+
B-
C+
         
 
 
 
 
 
Change Healthcare
Assurance Reimbursement Management  
KLAS comments icon
76
n=37
-3%
C-
B-
C+
C+
C+
C
 
50.0
100.0
 
Company/solution
Trend
(2022-2023)
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
                 
Experian Health
ClaimSource
 
90.9
n=28
KLAS comments icon  COMMENTS
    +2%
B+
A
A-
A-
A-
A-
The SSI Group
SSI Claims Management
 
88.4
n=22
KLAS comments icon  COMMENTS
    +2%
A-
A-
B+
A-
A-
B+
Quadax
Xpeditor
 
88.3
n=58
KLAS comments icon  COMMENTS
    -3%
A
A-
A-
B+
A-
B+
Availity
Revenue Cycle Management
 
86.6
n=18
KLAS comments icon  COMMENTS
    -2%
B
A-
B+
B
B
A-
Waystar
Claims Management
 
85.6
n=49
KLAS comments icon  COMMENTS
    -5%
B
A-
B+
B+
B
B
FinThrive
Claims Manager
 
82.7
n=34
KLAS comments icon  COMMENTS
    -3%
B
B
B+
B+
B-
C+
Change Healthcare
Assurance Reimbursement Management
 
76
n=37
KLAS comments icon  COMMENTS
    -3%
C-
B-
C+
C+
C+
C
Company/solution
 
Censinet assessment N/A
 
culture
B+
loyalty
A
operations
A-
product
A-
relationship
A-
value
A-
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
A-
loyalty
A-
operations
B+
product
A-
relationship
A-
value
B+
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
A
loyalty
A-
operations
A-
product
B+
relationship
A-
value
B+
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
B
loyalty
A-
operations
B+
product
B
relationship
B
value
A-
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
B
loyalty
A-
operations
B+
product
B+
relationship
B
value
B
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
B
loyalty
B
operations
B+
product
B+
relationship
B-
value
C+
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
C-
loyalty
B-
operations
C+
product
C+
relationship
C+
value
C
 
KLAS comments icon  COMMENTS
 
 
 
 
SolutionsNotRanked_Symbol  
Solutions Not Ranked
 


  C  L      
Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                 
athenahealth
athenaEDI [C]
C
89.2
n=19
A-
A
A-
B+
A-
B+
       
 
 
 
 
 
Optum
Claims Manager *
L
94.1
n=7
A+
A+
A
A
A+
A-
       
 
 
 
 
 
TruBridge
Claims Management * [NR]
L C
87.7
n=12
B
A-
B+
A-
A-
B+
 

  C  L      
Company/solution
Overall performance score (100-point scale)
Total
evaluations
     
athenahealth
athenaEDI [C]
C
culture
A-
loyalty
A
operations
A-
product
B+
relationship
A-
value
B+
89.2
n=19
     
Optum
Claims Manager *
L
culture
A+
loyalty
A+
operations
A
product
A
relationship
A+
value
A-
94.1
n=7
     
TruBridge
Claims Management * [NR]
L C
culture
B
loyalty
A-
operations
B+
product
A-
relationship
A-
value
B+
87.7
n=12
 

  C  L      

Company/solution
athenahealth
athenaEDI [C] C
89.2
n=19
culture
A-
loyalty
A
operations
A-
product
B+
relationship
A-
value
B+
 

Optum
Claims Manager * L
94.1
n=7
culture
A+
loyalty
A+
operations
A
product
A
relationship
A+
value
A-
 

TruBridge
Claims Management * [NR] L C
87.7
n=12
culture
B
loyalty
A-
operations
B+
product
A-
relationship
A-
value
B+
 
 
 
 
OtherNotablePerformances_Symbol  
Other notable performances in Claims Management & Clearinghouse Other notable performances
 


Solutions for which at least 95% of respondents answered yes.
Keeps all promises?
Quadax
Quadax Xpeditor
n=53  96%
Part of long-term plans?
Experian Health
Experian Health ClaimSource
n=27  100%
Would you buy again?
Experian Health
Experian Health ClaimSource
n=27  96%
Keeps all promises?
Quadax
Quadax Xpeditor
n=53  96%
 
Part of Long Term Plans?
Experian Health
Experian Health ClaimSource
n=27  100%
Would you buy again?
Experian Health
Experian Health ClaimSource
n=27  96%
 
 
 
 
 
Related Reports
 
 
 
 

Past Claims Management & Clearinghouse Awards