2023 Best In KLAS Clinical Communications Acute

Past KLAS research shows that clinical communication platforms can improve healthcare organizations’ efficiency and care quality when successfully adopted across the enterprise. Vendors can help drive strong adoption—in number of workflows/interfaces deployed, in breadth (percentage of an organization’s hospitals that adopt the solution), and in depth (percentage of employees using the solution). This report examines these factors and shares how well vendors enable adoption and support organizations’ communication strategies.

Clinical communications solutions, initially aimed at tackling HIPAA compliance concerns, have grown to cover many workflows and use cases around communication in healthcare organizations. VoiceFriend is one of these solutions, and it is specifically tailored for organizations providing care to seniors—such as skilled nursing, assisted living, or memory care facilities. In these settings, communication between residents’ loved ones and caregivers is an essential part of their stewardship and care. This report details the experience of organizations using the VoiceFriend platform.

First Look

DrFirst

06 August 21 | Aaron Gleave and Spencer Larson

This report examines the experiences of early adopters of two DrFirst solutions: Medication Management Suite (MMS) and Backline. MMS combines the medication history of MedHx with the price transparency of myBenefitCheck and the automated prescription notifications of RxInform to help health systems improve medication reconciliation and adherence, thereby reducing the risk of readmissions and unnecessary costs. Backline is a comprehensive care collaboration and telehealth platform that aims to provide seamless, compliant, and secure communication (via messaging and telehealth) to internal and external clinical teams, patients, and caregivers. The first section of this report explores how MMS and Backline work together; the remainder of the report examines each solution separately.

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

Epic Secure Chat	91	n=54	N/A	A	A	A-	B+	A	A

PerfectServe Telmediq	89.1	n=24	N/A	B+	A	A-	B	A	A

TigerConnect Clinical Collaboration Platform	88.1	n=40	N/A	A-	A-	A-	B+	B+	B

Vocera The Platform	85.9	n=50	N/A	B+	B+	B	B	B+	B

Hillrom Voalte Platform	81.9	n=31	N/A	C+	B	B	B	B-	B

Vocera Edge	81.6	n=24	N/A	B-	B	B-	B	B	B+

PerfectServe PerfectServe	79.4	n=35	N/A	B-	B	C+	C+	B	B-

Spok Mobile	76.4	n=15	N/A	C	B-	B	C	B	C

Oracle Health (Cerner) CareAware Connect	66.1	n=37	N/A	D-	C-	C-	D+	C-	D-
	50.0	100.0

Company/solution	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

Epic Secure Chat 91 n=54 COMMENTS	N/A	A	A	A-	B+	A	A
PerfectServe Telmediq 89.1 n=24 COMMENTS	N/A	B+	A	A-	B	A	A
TigerConnect Clinical Collaboration Platform 88.1 n=40 COMMENTS	N/A	A-	A-	A-	B+	B+	B
Vocera The Platform 85.9 n=50 COMMENTS	N/A	B+	B+	B	B	B+	B
Hillrom Voalte Platform 81.9 n=31 COMMENTS	N/A	C+	B	B	B	B-	B
Vocera Edge 81.6 n=24 COMMENTS	N/A	B-	B	B-	B	B	B+
PerfectServe PerfectServe 79.4 n=35 COMMENTS	N/A	B-	B	C+	C+	B	B-
Spok Mobile 76.4 n=15 COMMENTS	N/A	C	B-	B	C	B	C
Oracle Health (Cerner) CareAware Connect 66.1 n=37 COMMENTS	N/A	D-	C-	C-	D+	C-	D-

Company/solution	Overall performance score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

Imprivata Cortext * [C] L C	87.5	n=7	A	A-	B	B+	B	B+

Mobile Heartbeat MH-CURE * L	87.3	n=8	A	B+	A-	B	A-	B+

symplr Clinical Communications (formerly Halo Health) * L	90.3	n=19	A	A-	A-	A-	A	A

Company/solution	Overall performance score (100-point scale)	Total evaluations

Imprivata Cortext * [C] L C culture A loyalty A- operations B product B+ relationship B value B+	87.5	n=7

Mobile Heartbeat MH-CURE * L culture A loyalty B+ operations A- product B relationship A- value B+	87.3	n=8

symplr Clinical Communications (formerly Halo Health) * L culture A loyalty A- operations A- product A- relationship A value A	90.3	n=19

Clinical Communications

Past Clinical Communications Awards

Contact KLAS

Tell us about your organization

How can we help you?