2023 Best In KLAS Clinical Communications Acute

Performance

Clinical Communications Interoperability 2024

22 March 24 | Andy Paulsen and Coray Tate

Provider organizations are seeking communication tools that enable interoperability with a diverse set of solutions, ultimately ensuring the right clinician gets the right information at the right time. This report looks at the interoperability capabilities of communication solutions through the lens of deeply adopting provider organizations and whether they are able to break down silos between different departments and organizations through enhanced integration. These experiences are not typical of all customers and represent the hard work of vendors and providers deeply engaged in interoperability.

Clinical communications solutions, initially aimed at tackling HIPAA compliance concerns, have grown to cover many workflows and use cases around communication in healthcare organizations. VoiceFriend is one of these solutions, and it is specifically tailored for organizations providing care to seniors—such as skilled nursing, assisted living, or memory care facilities. In these settings, communication between residents’ loved ones and caregivers is an essential part of their stewardship and care. This report details the experience of organizations using the VoiceFriend platform.

	Overall performance score (100-point scale)	Trend (2022-2023)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

Epic Secure Chat	91.0	N/A	n=54	A	A	A-	B+	A	A

PerfectServe Telmediq	89.1	N/A	n=24	B+	A	A-	B	A	A

TigerConnect Clinical Collaboration Platform	88.1	N/A	n=40	A-	A-	A-	B+	B+	B

Stryker Vocera The Platform	85.9	N/A	n=50	B+	B+	B	B	B+	B

Baxter Hillrom Voalte Platform	81.9	N/A	n=31	C+	B	B	B	B-	B

Stryker Vocera Edge	81.6	N/A	n=24	B-	B	B-	B	B	B+

PerfectServe PerfectServe	79.4	N/A	n=35	B-	B	C+	C+	B	B-

Spok Mobile	76.4	N/A	n=15	C	B-	B	C	B	C

Oracle Health (Cerner) CareAware Connect	66.1	N/A	n=37	D-	C-	C-	D+	C-	D-
	50.0	100.0

	Overall Performance Score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

Imprivata Cortext L C	87.5	n=7	A	A-	B	B+	B	B+

Mobile Heartbeat MH-CURE L	87.3	n=8	A	B+	A-	B	A-	B+

symplr Clinical Communications (formerly Halo Health) L	90.3	n=19	A	A-	A-	A-	A	A

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