A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Market average: 80.8
Software average: 79.6
Overall performance score (100-point scale) |
Trend (2023-2024) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
||
Epic
Telehealth |
91.5 |
+3%
|
36
|
A
|
A+
|
A-
|
A-
|
A
|
A-
|
|
|
|
|
|
|
||||||
Elation Health
Elation Telehealth |
90.6 |
-1%
|
32
|
A-
|
A
|
A-
|
A
|
B-
|
A
|
|
|
|
|
|
|
||||||
athenahealth
Telehealth |
85.4 |
-4%
|
17
|
B
|
A
|
B
|
B+
|
B
|
B-
|
|
|
|
|
|
|
||||||
NextGen Healthcare
NextGen Virtual Visits |
79.6 |
-1%
|
26
|
B-
|
B
|
B-
|
B
|
B-
|
C
|
|
|
|
|
|
|
||||||
tebra
Kareo Telehealth |
70.8 |
-9%
|
24
|
D+
|
C
|
C
|
C-
|
D-
|
B-
|
|
|
|
|
|
|
||||||
Greenway Health
Telehealth |
63.7 |
-23%
|
15
|
D-
|
C-
|
D
|
C-
|
D-
|
F
|
|
50.0 |
100.0 |
Overall Performance Score (100-point scale) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
|
eClinicalWorks
healow Telehealth Solutions L |
76.4 |
9
|
C-
|
C
|
B
|
B-
|
B-
|
C
|
|
|
|
|
|
||||
Oracle Health
Scheduled Video Visits L |
72.7 |
6
|
C
|
C
|
C+
|
C-
|
D+
|
C+
|
healow Telehealth Solutions L
9
Scheduled Video Visits L
6