NextGen Virtual Visits Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Product
The main reason I like NextGen Virtual Visits is that it is a really nice way to get adolescent...
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Product
We have logon issues with NextGen Virtual Visits, and they are not infrequent. There is sometimes a...
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Product
NextGen Virtual Visits seems like it is easy, but sometimes people get confused. Also, a big pet...
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Relationship
If there is an issue with NextGen Virtual Visits, we don’t really hear about it from NextGen...
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Product
The core of the NextGen Virtual Visits technology is solid and has been since NextGen Healthcare...
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Loyalty
It is super hard to migrate away from an enterprise vendor, but when we think about whether we would...
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Product
There are some latency and connectivity issues within NextGen Virtual Visits. There is probably an...
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Product
I would like more flexibility in NextGen Virtual Visits for the client to be able to modify some of...
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Operations
NextGen Healthcare was very good with the onboarding process and training that we needed. Also, they...
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Product
We can’t use a button to go directly into NextGen Virtual Visits because of the way the vendor hosts...
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Value
NextGen Virtual Visits is one of the more reasonably priced solutions, and we can make up the cost...
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Relationship, Product
NextGen Healthcare doesn't tell us what is coming down the pike anymore. They just release...
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Product
I am very satisfied with the base content and ability to customize NextGen Virtual Visits. It works...
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Operations
We were able to set up the implementation of NextGen Virtual Visits very quickly. It was a short...
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Loyalty, Product
NextGen Virtual Visits does not integrate into the EHR yet. Being able to go directly into the visit...
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Culture, Value
NextGen Healthcare has in some way avoided charging us for every little thing, but in other ways,...
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Operations
The vendor's training could be a little better. We ask for training often, and we have received some...
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Product
We need scheduling integration with calendaring products. Better integration options would be great....
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Product
When NextGen Virtual Visits first started out with multiparty scenarios, it was hit or miss, but now...
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Product
NextGen Virtual Visits doesn't integrate with our present EHR, and that is the only thing that could...
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Product
NextGen Virtual Visits works well for us and our patients. Our user population is mostly elderly, so...
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Product
Our older patient population generally doesn't understand the technology of receiving a link for...
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Product
Getting everybody established in NextGen Virtual Visits is probably not as seamless as a Google...
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Product
This isn’t fair to NextGen Virtual Visits, but sometimes there are connectivity issues for the...
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Value
NextGen Healthcare is definitely charging more for NextGen Virtual Visits. They gave us a price...
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Relationship, Operations
NextGen Healthcare updates NextGen Virtual Visits for us on their end, so we are always on the most...
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Operations, Product
All is good with NextGen Virtual Visits; the virtual visits are working well. And patients prefer to...
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Operations, Product
NextGen Healthcare could work on creating more step-by-step visual guides for the clinician side of...
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Relationship
Whenever we need support, we have some people that we can call, and they are able to get to a quick...
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Product
NextGen Virtual Visits works great for individual services. It integrates with the practice...
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Product, Value
It is difficult to add members to NextGen Virtual Visits. Initially, patients receive an invite to...
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Product, Value
Our patients are happy with NextGen Virtual Visits. We did a patient survey not too long ago, and...
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