Home chevron icon Value Based Care chevron icon Telehealth chevron icon EHR-Centric Virtual Care Platforms

NextGen Virtual Visits Commentary
Filtered view: All

Subject Expert
Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Telehealth & Remote Patient Monitoring Ecosystem 2023: Vendor-Reported Capabilities and Customer Adoption
Telehealth & Remote Patient Monitoring Ecosystem 2023:
Vendor-Reported Capabilities and Customer Adoption
July 2023
View Report
Telehealth 2023: Integration and Consolidation Drive Telehealth Strategies (A Decision Insights Report)
View Report
EMR-Centric Virtual Care Platforms 2022: Provider Insights on a Rapidly Evolving Market (Report 2 of 2)
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Manager

Product

NextGen Healthcare added a functionality that allows us to have an interpreter not too long ago. We...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Value

We don't have issues with NextGen Virtual Visits. There are times when we have issues, but the...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Some of our patients are not on Wi-Fi, and that makes things challenging because they need to have...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

For NextGen Virtual Visits, the cost per transaction just adds up. Since we are located in a...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I haven't been really impressed with NextGen Healthcare’s support. Back when the vendor was OTTO...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We have a hosted solution, and when I open a case, the people from NextGen Healthcare tell me I need...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When I was hired at this organization, I met our account representative once. Now, that person...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

NextGen Healthcare doesn’t really reach out to provide us with training. Instead, we just use the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

In NextGen Virtual Visits, we can have a few connected people in the room besides the provider and...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have the basic version of NextGen Virtual Visits. Everything beyond the basic version of the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

We have patients who really like NextGen Virtual Visits, and then we have patients who really don't...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

NextGen Virtual Visits is probably one of the easiest and smoothest things out of all the NextGen...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I love the system's notifications. Those notifications go straight to a provider's email when...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

I don't feel like the vendor has a lot of transparency when it comes to their fees for the system. I...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

NextGen Healthcare makes us buy a provider license and a support license. If an organization has a...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We recently transitioned to NextGen Healthcare's hosted system. We used to host ourselves. That...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The only thing that we would like to add to the product, if possible, is the ability to link people...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

We are very satisfied with the product. We started using it at the start of the COVID-19 pandemic,...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Our population has common technology barriers. For example, our patients have older devices or their...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

There is much leaner and faster development on the side of NextGen Virtual Visits compared to the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I like how NextGen Virtual Visits is intuitive and has a modern look and feel. I also like the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product

I am glad that NextGen Healthcare has the product for virtual visits and that the vendor is...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

I would like to see the product's ease of use improve.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Operations, Product, Product

NextGen Virtual Visits is generally intuitive. Consumers have very few issues with utilizing the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product, Product, Value, Value

NextGen Healthcare’s product is not wildly better than anybody else's, but it is good. It works...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product, Product, Value, Value

In our specialty, we primarily use the product for instances when patients are unable to come to the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value, Value

The vendor tries to lump a lot of things together, so we don't feel like we are paying for every...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
Investing in the Virtual Care and Remote Patient Monitoring Market
25 August 21    |   Dale C. Van Demark and McDermott Will & Emery
Virtual care and remote patient monitoring technologies represent an opportunity for innovators and investors alike that could make healthcare more patient-centric.
Article
KLAS article icon
Navigating the Telehealth Frontier
21 August 20    |   Jeremy Goff and Jonathan Christensen
In March, healthcare providers around the world found themselves dealing with a unique set of circumstances. Patients with COVID-19 needed to be cared for, but leaving their houses meant exposing othe
View All Reports
Related Reports
Decision Insights
KLAS article icon
Telehealth 2023
18 April 23    |   Ciera Walker and Schafer Jackson
An immediate necessity during the pandemic, telehealth has become a common strategy for delivering convenient healthcare, connecting more quickly with specialists, working with interpreters, and more. As organizations settle into their go-forward strategies, top of mind are use-case expansion, tech-stack consolidation, and integration. There are many options for delivering telehealth, including virtual care platforms, video conferencing solutions (healthcare-focused and cross-industry), and EMR-based tools. This report focuses on market trends across the solution options and examines the factors driving purchase decisions and replacements.
Performance
KLAS article icon
EMR-Centric Virtual Care Platforms 2022
14 June 22    |   Aaron Gleave and Alex McIntosh
Virtual care has been a roller coaster for healthcare organizations in the last few years—from minimal uptake in the face of reimbursement barriers, to the COVID-19 rush in demand and availability, to hastily implemented and developed IT solutions, to a recent return to more-standard care delivery, and now the re-examination of go-forward strategies. This report shares how EMR-centric virtual care platforms perform today and what provider organizations have planned for the future.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​