Commentary Summary
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User Commentary
Functionality and Upgrades
The platform is very easy to use, not only for physicians but also for receptionists and patients....
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Technology
We have been with NextGen Healthcare for a long time, and the last two years have been some of the...
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Relationship
The technician that works with us is very willing to help us. They have a deep understanding of the...
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Relationship
We would like for the vendor to be more transparent on issues, not only issues we may be...
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Future Outlook
The vendor keeps improving things, and if we can get some other modules up and running, things will...
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Functionality and Upgrades
NextGen Healthcare could improve their update process and their communication of when they bring in...
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Implementation and Training
When we know about changes and realize we need training, the training is good.
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Technology
Based on complaints, the product is not always compatible with our customers' phones. We don't get a...
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Relationship
The NextGen Healthcare team is pretty good overall. And NextGen Healthcare does pretty well with...
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Interfacing and Integration
The product is definitely supporting our integration really well because the product integrates with...
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Functionality and Upgrades
If every solution worked as well as NextGen Virtual Visits, we would be completely satisfied.
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Functionality and Upgrades
My staff says that NextGen Virtual Visits is very difficult to use sometimes for technical things,...
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Interfacing and Integration
NextGen Healthcare didn’t get certain integrations set up right in NextGen Virtual Visits, so we had...
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Functionality and Upgrades
NextGen Virtual Visits is very difficult, and it is harder to use for some of our patients than...
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Functionality and Upgrades
The patients that like NextGen Virtual Visits like it because they don't have to come into the...
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Implementation and Training
The implementation with NextGen Virtual Visits has been pretty good. The crew working with the...
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Implementation and Training
NextGen Healthcare recently went through an upgrade for Virtual Visits, and it caused a lot of...
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Service and Support
NextGen Healthcare’s support is disappointing and has gone downhill. NextGen Healthcare went to...
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Functionality and Upgrades
When we first went live on NextGen Virtual Visits, the product had some challenges, but NextGen...
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Functionality and Upgrades
From a patient perspective, NextGen Virtual Visits is very simple and straightforward.
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Relationship
We have had different stages in our relationship with NextGen Healthcare. There have been times...
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Functionality and Upgrades
We had an issue with a NextGen Virtual Visits upgrade where NextGen Healthcare didn’t test the...
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Relationship
We have regular meetings with NextGen Healthcare, so we are aware of their road map and when things...
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Implementation and Training
We have to pay for a subscription to get access to NextGen Healthcare’s online training.
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Relationship
While I have been a customer of NextGen Healthcare, I have seen a lot of leadership changes, and I...
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Technology
In terms of patient experience, we like NextGen Virtual Visits because patients don't have to...
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Implementation and Training
The implementation of NextGen Virtual Visits was fairly easy because we were already a NextGen...
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Win/Loss - Why they were selected (by current clients)
We went with NextGen Healthcare because we already had other products of theirs, and we wanted an...
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Functionality and Upgrades
NextGen Virtual Visits works rather well. The internet connection in our area will sometimes drop,...
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Functionality and Upgrades
NextGen Healthcare made some changes to the software that made it harder to function. They changed...
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Technology
NextGen Virtual Visits works as promoted and doesn't require any training. It integrates easily with...
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Other Observations & Comments
If a facility uses NextGen Healthcare's software already, then I would recommend NextGen Virtual...
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Interfacing and Integration
NextGen Virtual Visits is integrated right into our EHR. Virtual visits are in our providers'...
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Functionality and Upgrades
The product does not have a group visit capability. That is troublesome because we are going to be...
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ROI / Cost
NextGen Virtual Visits is great for people who either are homebound or have limited access to...
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Functionality and Upgrades
In general, it has been a bit difficult for people to navigate away from certain parts of the...
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ROI / Cost
I would like the solution to be our primary telehealth solution, but we can't pay its licensing...
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Service and Support
The solution is API web based, so it gets updated constantly. NextGen Healthcare delivers new...
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Interfacing and Integration
The best part about the solution is its full integration. It integrates with our schedules and...
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Functionality and Upgrades
NextGen Virtual Visits is a browser-dependent solution, so it doesn't work across all browser...
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Other Observations & Comments
Our implementation of the solution was tricky because we did it during the pandemic. Based on what...
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Functionality and Upgrades
The patients have been pleased with the option to have virtual visits, especially during the...
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Functionality and Upgrades
There are technical issues with the product, especially with our older population. If somebody goes...
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Future Outlook
When NextGen Healthcare rolled NextGen Virtual Visits out, it was free. When we incurred the cost...
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Functionality and Upgrades
NextGen Healthcare is constantly rolling out new releases with NextGen Virtual Visits. For example,...
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Interfacing and Integration
There is laggy communication, and NextGen Virtual Visits' interface is very difficult for patients...
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Functionality and Upgrades
We are really happy that we have a telehealth solution. The solution has some issues and technical...
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Interfacing and Integration
If the vendor's pieces of acquired software had been more integrated with NextGen Virtual Visits,...
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Implementation and Training
I would not buy this product again. We have had a terrible experience, and I want to make sure...
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Functionality and Upgrades
I have not heard any negative things about the product itself. Unfortunately, I almost can't even...
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Service and Support
The vendor's executive involvement is very low, and that is what has caused all our problems. When a...
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ROI / Cost
NextGen Healthcare charges us for every little thing, and we haven't gotten our money’s worth yet...
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Implementation and Training
NextGen Healthcare likes to do a lot of online training. With our contract, we could get training in...
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Functionality and Upgrades
The most fundamental reason why we liked NextGen OTTO was the ease of scheduling. The integration...
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Relationship
After we went live, we found out that there are a few features the vendor doesn't support yet, and...
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Win/Loss - Why they were selected (by current clients)
We selected NextGen Healthcare because of their billing software and that software's ease of use.
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ROI / Cost
I wouldn't buy the solution again. It takes twice as long to do things in it as it does in other...
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Functionality and Upgrades
The solution isn't user friendly. We would like to be able to open up two patient charts at once.
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Functionality and Upgrades
NextGen OTTO is working fine. The system sends us an email saying that we have an appointment coming...
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Functionality and Upgrades
There are better platforms on the market right now, and I don't think NextGen Healthcare is staying...
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Implementation and Training
NextGen Healthcare has a really good online knowledge base. What they offer in training is good and...
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Functionality and Upgrades
NextGen OTTO is intuitive for end users and our patients.
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ROI / Cost
NextGen Healthcare is infamous for charging more per user and per implementation than other vendors.
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Relationship
NextGen Healthcare is doing a great job at communicating. A lot of the fixes are in the background,...
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ROI / Cost
NextGen Healthcare has one of the most together teams that we have worked with. We are happy that...
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Functionality and Upgrades
When we give NextGen Healthcare an idea to make a change, their folks are very quick to pass the...
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Service and Support
We would absolutely buy the product again. The vendor has the best customer service ever. There is a...
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Functionality and Upgrades
NextGen OTTO has great features for scheduling, patient check-in and registration, and a virtual...
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Relationship
NextGen Healthcare is reasonable in what they do. They follow through on what they say, and they...
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Relationship
I have always been impressed by NextGen Healthcare's leadership. We have needed leadership to get...
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Future Outlook
I am not sure whether we will continue with NextGen OTTO long term. It helped us out right away...
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Service and Support
Support is not always as good as it could be, and sometimes it takes the support team a while to...
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Relationship
Our account manager is really good, and they help us with all of the NextGen Healthcare solutions...
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Functionality and Upgrades
We added NextGen OTTO during the COVID-19 pandemic, and we added it pretty quickly early on. The...
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Functionality and Upgrades
NextGen OTTO automates some of the processes for patient consent. I don't hear a lot of complaints...
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Functionality and Upgrades
NextGen OTTO is lacking some functionality. If the system were meeting all our needs, we wouldn't...
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Interfacing and Integration
We document a lot in the EHR, and the EHR's integration with NextGen OTTO is good. Even though...
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Functionality and Upgrades
I am generally very impressed with NextGen OTTO. We have very few issues with it. Our patients can...
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Other Observations & Comments
The only suggestion I have is for NextGen Healthcare to complete the brand integration with NextGen...
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Functionality and Upgrades
The one feature I would like in NextGen OTTO is the ability to do group visits, and I think that...
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Service and Support
When we have issues, NextGen Healthcare’s support people are very helpful. I haven’t had any recent...
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Interfacing and Integration
NextGen OTTO is an excellent telehealth system for us. NextGen Healthcare recently acquired OTTO...
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Functionality and Upgrades
I like the modern feel of NextGen OTTO. It functions like a high-quality web product and looks...
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Service and Support
When we encounter any issues with NextGen OTTO, the vendor jumps right on the issues. However, we do...
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ROI / Cost
The product has definitely improved our patient experience. The product has improved patient access...
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Interfacing and Integration
The product is certainly integrated with the EHR and scheduling in the PM system, and the products...
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Functionality and Upgrades
We are very satisfied with the solution, and I don’t anticipate the product getting worse, so our...
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Functionality and Upgrades
It is difficult to get an in-office blood pressure reading from a patient in telehealth. It is...
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Functionality and Upgrades
There are some opportunities to improve the connectivity and stability of the product. There could...
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Service and Support
I don't have any problems with support, and we haven’t had any issues that have had to go all the...
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Functionality and Upgrades
The benefit of the product is that it is an optional platform for seeing patients virtually. The...
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Implementation and Training
I don't recall any issues with the implementation. I know there is ongoing training, but we haven't...
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Functionality and Upgrades
The main functionality gap in NextGen OTTO is the ability for the patient to invite people from the...
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Implementation and Training
The initial implementation of NextGen OTTO was awesome, and the product has allowed our patients to...
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