NextGen Virtual Visits
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Schafer Jackson
Research Director
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User Commentary

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COO

Implementation and Training

I would not buy this product again. We have had a terrible experience, and I want to make sure...

Aug 2022
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COO

Functionality and Upgrades

I have not heard any negative things about the product itself. Unfortunately, I almost can't even...

Aug 2022
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COO

Service and Support

The vendor's executive involvement is very low, and that is what has caused all our problems. When a...

Aug 2022
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COO

ROI / Cost (care and feeding)

NextGen Healthcare charges us for every little thing, and we haven't gotten our money’s worth yet...

Aug 2022
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COO

Implementation and Training

NextGen Healthcare likes to do a lot of online training. With our contract, we could get training in...

Aug 2022
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Manager

Functionality and Upgrades

The most fundamental reason why we liked NextGen OTTO was the ease of scheduling. The integration...

Jul 2022
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Manager

Relationship

After we went live, we found out that there are a few features the vendor doesn't support yet, and...

Jul 2022
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Nurse

Win/Loss - Why they were selected (by current clients)

We selected NextGen Healthcare because of their billing software and that software's ease of use.

Jun 2022
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Nurse

ROI / Cost (care and feeding)

I wouldn't buy the solution again. It takes twice as long to do things in it as it does in other...

Jun 2022
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Nurse

Functionality and Upgrades

The solution isn't user friendly. We would like to be able to open up two patient charts at once.

Jun 2022
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CMO

Functionality and Upgrades

NextGen OTTO is working fine. The system sends us an email saying that we have an appointment coming...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

There are better platforms on the market right now, and I don't think NextGen Healthcare is staying...

Jun 2022
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VP/Other Executive

Implementation and Training

NextGen Healthcare has a really good online knowledge base. What they offer in training is good and...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

NextGen OTTO is intuitive for end users and our patients.

Jun 2022
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VP/Other Executive

ROI / Cost (care and feeding)

NextGen Healthcare is infamous for charging more per user and per implementation than other vendors.

Jun 2022
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Director

Relationship

NextGen Healthcare is doing a great job at communicating. A lot of the fixes are in the background,...

Jun 2022
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Director

ROI / Cost (care and feeding)

NextGen Healthcare has one of the most together teams that we have worked with. We are happy that...

Jun 2022
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Director

Functionality and Upgrades

When we give NextGen Healthcare an idea to make a change, their folks are very quick to pass the...

Jun 2022
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Director

Service and Support

We would absolutely buy the product again. The vendor has the best customer service ever. There is a...

Jun 2022
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Director

Functionality and Upgrades

NextGen OTTO has great features for scheduling, patient check-in and registration, and a virtual...

May 2022
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Director

Relationship

NextGen Healthcare is reasonable in what they do. They follow through on what they say, and they...

May 2022
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Director

Relationship

I have always been impressed by NextGen Healthcare's leadership. We have needed leadership to get...

May 2022
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Analyst/Coordinator

Future Outlook

I am not sure whether we will continue with NextGen OTTO long term. It helped us out right away...

May 2022
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Analyst/Coordinator

Service and Support

Support is not always as good as it could be, and sometimes it takes the support team a while to...

May 2022
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Analyst/Coordinator

Relationship

Our account manager is really good, and they help us with all of the NextGen Healthcare solutions...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

We added NextGen OTTO during the COVID-19 pandemic, and we added it pretty quickly early on. The...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

NextGen OTTO automates some of the processes for patient consent. I don't hear a lot of complaints...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

NextGen OTTO is lacking some functionality. If the system were meeting all our needs, we wouldn't...

May 2022
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Analyst/Coordinator

Interfacing and Integration

We document a lot in the EHR, and the EHR's integration with NextGen OTTO is good. Even though...

May 2022
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Director

Functionality and Upgrades

I am generally very impressed with NextGen OTTO. We have very few issues with it. Our patients can...

Apr 2022
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Director

Other Observations & Comments

The only suggestion I have is for NextGen Healthcare to complete the brand integration with NextGen...

Apr 2022
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Director

Functionality and Upgrades

The one feature I would like in NextGen OTTO is the ability to do group visits, and I think that...

Apr 2022
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Director

Service and Support

When we have issues, NextGen Healthcare’s support people are very helpful. I haven’t had any recent...

Apr 2022
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Director

Interfacing and Integration

NextGen OTTO is an excellent telehealth system for us. NextGen Healthcare recently acquired OTTO...

Mar 2022
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Director

Functionality and Upgrades

I like the modern feel of NextGen OTTO. It functions like a high-quality web product and looks...

Mar 2022
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Director

Service and Support

When we encounter any issues with NextGen OTTO, the vendor jumps right on the issues. However, we do...

Mar 2022
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VP/Other Executive

ROI / Cost (care and feeding)

The product has definitely improved our patient experience. The product has improved patient access...

Feb 2022
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VP/Other Executive

Interfacing and Integration

The product is certainly integrated with the EHR and scheduling in the PM system, and the products...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

We are very satisfied with the solution, and I don’t anticipate the product getting worse, so our...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

It is difficult to get an in-office blood pressure reading from a patient in telehealth. It is...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

There are some opportunities to improve the connectivity and stability of the product. There could...

Feb 2022
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Director

Service and Support

I don't have any problems with support, and we haven’t had any issues that have had to go all the...

Feb 2022
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Director

Functionality and Upgrades

The benefit of the product is that it is an optional platform for seeing patients virtually. The...

Feb 2022
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Director

Implementation and Training

I don't recall any issues with the implementation. I know there is ongoing training, but we haven't...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

The main functionality gap in NextGen OTTO is the ability for the patient to invite people from the...

Feb 2022
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Analyst/Coordinator

Implementation and Training

The initial implementation of NextGen OTTO was awesome, and the product has allowed our patients to...

Feb 2022
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Director

ROI / Cost (care and feeding)

In terms of licensing for our folks, there isn't really an ROI. The pricing model for NextGen OTTO...

Dec 2021
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Director

Functionality and Upgrades

The implementation was easy. NextGen Healthcare's training seems pretty awesome. They do a lot of...

Dec 2021
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Director

Service and Support

I always question anything, but NextGen Healthcare has been very clear. We recently had an issue,...

Dec 2021
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Director

Other Observations & Comments

I have only had to ask for a report a couple of times, and that was hard to read. We would always...

Dec 2021
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Manager

Lessons Learned

I think that I would purchase the product again. We try to stick with products that partner with...

Dec 2021
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Manager

Interfacing and Integration

If I were to talk to someone who was looking at this product, I would tell them that its integration...

Dec 2021
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Manager

Other Observations & Comments

We have had a lot of visits that we have tried to do in the system but that haven't ended up being...

Dec 2021
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Manager

Future Outlook

Anything that the vendor could do to make integrations with the system more seamless for providers...

Dec 2021
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CMO

Future Outlook

I am trying to be optimistic. The possibility is there for our score to improve. The product does...

Dec 2021
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CMO

Other Observations & Comments

The product isn't quite as easy as the sales copy was. We may not have as much support as other...

Dec 2021
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CMO

Functionality and Upgrades

The office staff seems to have more problems with NextGen OTTO than clinicians do. The...

Dec 2021
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Manager

Functionality and Upgrades

We changed our intake process for the system based on some of the options that we added. Some of our...

Dec 2021
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CMO

Service and Support

The support for NextGen OTTO is less than NextGen Healthcare's support in general. I found out about...

Dec 2021
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CMO

ROI / Cost (care and feeding)

The price of the product isn’t terrible, and I think it has even come down.

Dec 2021
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CMO

Interfacing and Integration

There are periodic outages with the integration. The HR component will work, but it doesn’t sync. I...

Dec 2021
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CMO

Functionality and Upgrades

The product is almost perfect, but there are still some problems with it as far as ease of use goes....

Dec 2021
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Director

Functionality and Upgrades

It is a lot easier to add someone into our other system. We have done some things to NextGen OTTO,...

Dec 2021
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Director

Future Outlook

I am hopeful because NextGen Healthcare has built group functionality that we can use. The...

Dec 2021
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Manager

Functionality and Upgrades

The biggest barrier for NextGen OTTO is that we have to use a specific browser that is upgraded to a...

Dec 2021
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Manager

Win/Loss - Why they were selected (by current clients)

NextGen OTTO is integrated into the NextGen Healthcare EMR. We purchased NextGen OTTO because of the...

Dec 2021
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Manager

Service and Support

NextGen’s support has been pretty good. When I call, I always get support right away. The support is...

Dec 2021
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Manager

Implementation and Training

New users looking at NextGen OTTO should think about their integration needs and then go through the...

Dec 2021
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Manager

Other Observations & Comments

Our patients tell us that they are pretty satisfied with NextGen OTTO. We have had some connection...

Dec 2021
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Manager

Functionality and Upgrades

NextGen OTTO has a drawback for our clinical staff members. One of our providers has said that once...

Dec 2021
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Manager

Functionality and Upgrades

We have found NextGen OTTO to be easy to use for both our providers and our patients. When we put...

Dec 2021
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CMIO

Functionality and Upgrades

We and our patients could not have survived without NextGen OTTO. It was a must.

Dec 2021
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CMIO

Functionality and Upgrades

There seem to be some issues in NextGen OTTO when moving from check-in to the nursing screen and...

Dec 2021
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CMIO

Interfacing and Integration

NextGen OTTO is fully integrated into the ambulatory platform so that when we select a visit type,...

Dec 2021
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CMIO

Functionality and Upgrades

There are two things that are important to know about NextGen Healthcare. One is customization, and...

Dec 2021
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CMIO

Future Outlook

The old portal is bad. The new portal is hopefully a huge step forward, but I haven't seen it. The...

Dec 2021
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Director

Functionality and Upgrades

Our experience with the product is positive. The implementation was really easy and straightforward....

Sep 2021
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Director

ROI / Cost (care and feeding)

We have some frustration with cost. When we bought the product initially, we had a certain number of...

Sep 2021
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Director

Relationship

The executives are always at all of NextGen Healthcare's big annual meetings, and they seem to be...

Sep 2021
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