NextGen Virtual Visits Commentary
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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Director

Product

This isn’t fair to NextGen Virtual Visits, but sometimes there are connectivity issues for the...

Jul 2024
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Director

Value

NextGen Healthcare is definitely charging more for NextGen Virtual Visits. They gave us a price...

Jul 2024
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Director

Relationship, Operations

NextGen Healthcare updates NextGen Virtual Visits for us on their end, so we are always on the most...

Jul 2024
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Manager

Operations, Product

All is good with NextGen Virtual Visits; the virtual visits are working well. And patients prefer to...

Jun 2024
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CEO/President

Operations, Product

NextGen Healthcare could work on creating more step-by-step visual guides for the clinician side of...

May 2024
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CEO/President

Relationship

Whenever we need support, we have some people that we can call, and they are able to get to a quick...

May 2024
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CEO/President

Product

NextGen Virtual Visits works great for individual services. It integrates with the practice...

May 2024
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Analyst/Coordinator

Product, Value

It is difficult to add members to NextGen Virtual Visits. Initially, patients receive an invite to...

Apr 2024
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Analyst/Coordinator

Product, Value

Our patients are happy with NextGen Virtual Visits. We did a patient survey not too long ago, and...

Apr 2024
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Manager

Product

NextGen Healthcare added a functionality that allows us to have an interpreter not too long ago. We...

Mar 2024
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Manager

Loyalty, Relationship, Value

We don't have issues with NextGen Virtual Visits. There are times when we have issues, but the...

Mar 2024
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Manager

Product

Some of our patients are not on Wi-Fi, and that makes things challenging because they need to have...

Mar 2024
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Manager

Value

For NextGen Virtual Visits, the cost per transaction just adds up. Since we are located in a...

Mar 2024
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Director

Relationship

I haven't been really impressed with NextGen Healthcare’s support. Back when the vendor was OTTO...

Feb 2024
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Director

Relationship, Product

We have a hosted solution, and when I open a case, the people from NextGen Healthcare tell me I need...

Feb 2024
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Director

Relationship

When I was hired at this organization, I met our account representative once. Now, that person...

Feb 2024
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Director

Operations

NextGen Healthcare doesn’t really reach out to provide us with training. Instead, we just use the...

Feb 2024
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Director

Product

In NextGen Virtual Visits, we can have a few connected people in the room besides the provider and...

Jan 2024
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Director

Product

We have the basic version of NextGen Virtual Visits. Everything beyond the basic version of the...

Dec 2023
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Manager

Product, Value

We have patients who really like NextGen Virtual Visits, and then we have patients who really don't...

Dec 2023
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Manager

Product

NextGen Virtual Visits is probably one of the easiest and smoothest things out of all the NextGen...

Dec 2023
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Director

Product

I love the system's notifications. Those notifications go straight to a provider's email when...

Nov 2023
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Director

Culture, Value

I don't feel like the vendor has a lot of transparency when it comes to their fees for the system. I...

Nov 2023
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Director

Culture

NextGen Healthcare makes us buy a provider license and a support license. If an organization has a...

Nov 2023
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Director

Operations

We recently transitioned to NextGen Healthcare's hosted system. We used to host ourselves. That...

Nov 2023
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Manager

Product

The only thing that we would like to add to the product, if possible, is the ability to link people...

Sep 2023
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Director

Product, Value

We are very satisfied with the product. We started using it at the start of the COVID-19 pandemic,...

Aug 2023
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