NextGen Virtual Visits Commentary
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Subject Expert
Coray Tate
VP of Engagement
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User Commentary
Product
There are some times when NextGen Virtual Visits won’t work, and 45 minutes later, we finally end up...
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Product
When NextGen Virtual Visits actually functions and works properly, it is nice, especially for our...
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Loyalty, Product
We are leaving NextGen Virtual Visits because we just use it for telemedicine, but we have had lots...
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Loyalty, Product
NextGen Healthcare has a third-party telehealth login rather than a login that goes through the EHR....
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Relationship
NextGen Healthcare’s support is primarily overseas, so that can make communication difficult....
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Product
We like that NextGen Virtual Visits is integrated directly with the EHR and the practice management...
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Product
We would like more streamlined functionality for group visits in NextGen Virtual Visits.
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Product
I have had a lot of issues with NextGen Healthcare's AI and NextGen Virtual Visits in terms of where...
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Operations
The implementation of NextGen Virtual Visits was really fast, so it was great. Overnight, we were...
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Product
The product could be better. I haven't seen anything new with NextGen Virtual Visits. It needs a lot...
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Product
I haven't heard anybody complaining about NextGen Virtual Visits.
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Product
One thing I like about NextGen Virtual Visits is that when a patient is checked in, the button to...
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Product
In general, NextGen Healthcare's products don't always work. There are many known issues that never...
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Product
Using NextGen Virtual Visits doesn't feel any different than connecting on Teams. It provides a way...
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Product
NextGen Virtual Visits is very simple. Users log in and click a button. With our workflow, patients...
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Value
There is a fee to use NextGen Virtual Visits, so providers have to do a certain number of telehealth...
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Loyalty, Product
NextGen Healthcare could improve their messaging in NextGen Virtual Visits to include the date of...
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Loyalty, Value
NextGen Virtual Visits isn't part of our long-term plans because of the cost. NextGen Virtual Visits...
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Operations, Product
When we first got NextGen Virtual Visits, it wasn't easily integrated into our workflow. NextGen...
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Product
NextGen Virtual Visits is a great solution for patients when they are potentially contagious and...
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Operations
We didn't really have an implementation process for NextGen Virtual Visits. The vendor basically...
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Product
One feature that I would like to add would be a direct messaging system. That way, if a patient...
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Relationship
The vendor is not responsive to our requests. Prior to doing our most recent upgrade, we thought we...
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Product, Value
NextGen Virtual Visits could be better, but it is definitely not the worst part of the NextGen...
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Operations, Product
NextGen Virtual Visits has been doing its job all these years, but it is not without problems. The...
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Value
We get our money’s worth with NextGen Virtual Visits, and it isn't outrageously expensive either.
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Relationship
NextGen Healthcare’s support for NextGen Virtual Visits has been pretty consistent overall, and...
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Operations, Product
In NextGen Virtual Visits, we only have issues with virtual sessions that fail. When that happens,...
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Relationship, Product
NextGen Healthcare maintains NextGen Virtual Visits, and they keep things pretty up-to-date. The...
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Relationship, Product
The way we do calls with multiple parties in NextGen Virtual Visits isn't ideal, so we use another...
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Product
I like how NextGen Virtual Visits integrates with our practice management system. Also, NextGen...
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Operations
There was not much that went into implementing NextGen Virtual Visits, so it was a little easier to...
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Product
What I would like to see improve with NextGen Virtual Visits would be the ease of fixing it when...
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Relationship
Overall, we generally have good responses from NextGen Healthcare's support people. We usually get...
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Product
The nice part about NextGen Virtual Visits is that it is pretty hands-off and easy to use. It sends...
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Product, Value
I would buy NextGen Virtual Visits again. It is a really good product. NextGen Healthcare has done a...
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Value
The cost per provider for NextGen Virtual Visits is more than I expected. When we need to add a new...
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Relationship
If there is a problem, NextGen Healthcare could work on solving it more directly instead of the...
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Loyalty
We are transitioning to another vendor who has everything on one platform. NextGen Virtual Visits...
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Commentary Summary
Comment Type Breakout