NextGen Virtual Visits Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product
One thing I like about NextGen Virtual Visits is that when a patient is checked in, the button to...
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Product
In general, NextGen Healthcare's products don't always work. There are many known issues that never...
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Product
Using NextGen Virtual Visits doesn't feel any different than connecting on Teams. It provides a way...
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Product
NextGen Virtual Visits is very simple. Users log in and click a button. With our workflow, patients...
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Value
There is a fee to use NextGen Virtual Visits, so providers have to do a certain number of telehealth...
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Loyalty, Product
NextGen Healthcare could improve their messaging in NextGen Virtual Visits to include the date of...
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Loyalty, Value
NextGen Virtual Visits isn't part of our long-term plans because of the cost. NextGen Virtual Visits...
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Operations, Product
When we first got NextGen Virtual Visits, it wasn't easily integrated into our workflow. NextGen...
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Product
NextGen Virtual Visits is a great solution for patients when they are potentially contagious and...
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Operations
We didn't really have an implementation process for NextGen Virtual Visits. The vendor basically...
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Product
One feature that I would like to add would be a direct messaging system. That way, if a patient...
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Relationship
The vendor is not responsive to our requests. Prior to doing our most recent upgrade, we thought we...
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Product, Value
NextGen Virtual Visits could be better, but it is definitely not the worst part of the NextGen...
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Operations, Product
NextGen Virtual Visits has been doing its job all these years, but it is not without problems. The...
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Value
We get our money’s worth with NextGen Virtual Visits, and it isn't outrageously expensive either.
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Relationship
NextGen Healthcare’s support for NextGen Virtual Visits has been pretty consistent overall, and...
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Operations, Product
In NextGen Virtual Visits, we only have issues with virtual sessions that fail. When that happens,...
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Relationship, Product
NextGen Healthcare maintains NextGen Virtual Visits, and they keep things pretty up-to-date. The...
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Relationship, Product
The way we do calls with multiple parties in NextGen Virtual Visits isn't ideal, so we use another...
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Product
I like how NextGen Virtual Visits integrates with our practice management system. Also, NextGen...
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Operations
There was not much that went into implementing NextGen Virtual Visits, so it was a little easier to...
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Product
What I would like to see improve with NextGen Virtual Visits would be the ease of fixing it when...
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Relationship
Overall, we generally have good responses from NextGen Healthcare's support people. We usually get...
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Product
The nice part about NextGen Virtual Visits is that it is pretty hands-off and easy to use. It sends...
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Product, Value
I would buy NextGen Virtual Visits again. It is a really good product. NextGen Healthcare has done a...
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Value
The cost per provider for NextGen Virtual Visits is more than I expected. When we need to add a new...
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Relationship
If there is a problem, NextGen Healthcare could work on solving it more directly instead of the...
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Loyalty
We are transitioning to another vendor who has everything on one platform. NextGen Virtual Visits...
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Product
The main reason I like NextGen Virtual Visits is that it is a really nice way to get adolescent...
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Product
We have logon issues with NextGen Virtual Visits, and they are not infrequent. There is sometimes a...
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Product
NextGen Virtual Visits seems like it is easy, but sometimes people get confused. Also, a big pet...
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Relationship
If there is an issue with NextGen Virtual Visits, we don’t really hear about it from NextGen...
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Product
The core of the NextGen Virtual Visits technology is solid and has been since NextGen Healthcare...
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Loyalty
It is super hard to migrate away from an enterprise vendor, but when we think about whether we would...
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Product
There are some latency and connectivity issues within NextGen Virtual Visits. There is probably an...
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