NextGen Virtual Visits Commentary
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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Director

Relationship

I haven't been really impressed with NextGen Healthcare’s support. Back when the vendor was OTTO...

Feb 2024
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Director

Relationship, Product

We have a hosted solution, and when I open a case, the people from NextGen Healthcare tell me I need...

Feb 2024
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Director

Relationship

When I was hired at this organization, I met our account representative once. Now, that person...

Feb 2024
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Director

Operations

NextGen Healthcare doesn’t really reach out to provide us with training. Instead, we just use the...

Feb 2024
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Director

Product

In NextGen Virtual Visits, we can have a few connected people in the room besides the provider and...

Jan 2024
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Director

Product

We have the basic version of NextGen Virtual Visits. Everything beyond the basic version of the...

Dec 2023
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Manager

Product, Value

We have patients who really like NextGen Virtual Visits, and then we have patients who really don't...

Dec 2023
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Manager

Product

NextGen Virtual Visits is probably one of the easiest and smoothest things out of all the NextGen...

Dec 2023
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Director

Product

I love the system's notifications. Those notifications go straight to a provider's email when...

Nov 2023
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Director

Culture, Value

I don't feel like the vendor has a lot of transparency when it comes to their fees for the system. I...

Nov 2023
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Director

Culture

NextGen Healthcare makes us buy a provider license and a support license. If an organization has a...

Nov 2023
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Director

Operations

We recently transitioned to NextGen Healthcare's hosted system. We used to host ourselves. That...

Nov 2023
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Manager

Product

The only thing that we would like to add to the product, if possible, is the ability to link people...

Sep 2023
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Director

Product, Value

We are very satisfied with the product. We started using it at the start of the COVID-19 pandemic,...

Aug 2023
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Director

Product

Our population has common technology barriers. For example, our patients have older devices or their...

May 2023
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Director

Relationship, Product

There is much leaner and faster development on the side of NextGen Virtual Visits compared to the...

May 2023
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Director

Product

I like how NextGen Virtual Visits is intuitive and has a modern look and feel. I also like the...

May 2023
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CEO/President

Loyalty, Product

I am glad that NextGen Healthcare has the product for virtual visits and that the vendor is...

Apr 2023
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CEO/President

Product

I would like to see the product's ease of use improve.

Apr 2023
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Director

Operations, Operations, Product, Product

NextGen Virtual Visits is generally intuitive. Consumers have very few issues with utilizing the...

Apr 2023
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CEO/President

Product, Product, Value, Value

NextGen Healthcare’s product is not wildly better than anybody else's, but it is good. It works...

Apr 2023
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CEO/President

Product, Product, Value, Value

In our specialty, we primarily use the product for instances when patients are unable to come to the...

Apr 2023
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CEO/President

Value, Value

The vendor tries to lump a lot of things together, so we don't feel like we are paying for every...

Apr 2023
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Director

Relationship

NextGen Healthcare's support has definitely decreased in the last year.

Apr 2023
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Director

Product

NextGen Healthcare advertises the solution as being flexible and customizable. That is true, but the...

Apr 2023
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Director

Product

The vendor's patient portal is the final nail in the coffin for us. It doesn't function as...

Apr 2023
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Manager

Relationship

The biggest issue for us is just the lack of support that NextGen Healthcare is willing to give to us....

Apr 2023
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Manager

Product

NextGen Virtual Visits is nice because it integrates with NextGen Healthcare's EHR. NextGen Virtual...

Apr 2023
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Manager

Product

A patient can invite a family member or send a link themselves, but we are not able to add an...

Apr 2023
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Manager

Product, Value

The product has had a positive overall impact because patients can get care from their homes and...

Apr 2023
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Manager

Product

There are a lot of pluses and minuses with the solution, and they even out. Where the solution can...

Apr 2023
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Manager

Product

NextGen Virtual Visits integrating with our EHR has been very beneficial compared to other practices...

Apr 2023
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Manager

Relationship

NextGen Healthcare’s support team is so fast and outstanding.

Apr 2023
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Manager

Product

NextGen Virtual Visits evolved during the pandemic. They made lots of improvements, and that had a...

Apr 2023
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Director

Product

From a billing and compliance perspective, I like that NextGen Virtual Visits is protecting...

Mar 2023
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Director

Relationship, Product

I find NextGen Virtual Visits extremely beneficial, specifically for patients with depression or...

Mar 2023
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Director

Product

I would like it to be easier to have all screenings and questionnaires available in NextGen Virtual...

Mar 2023
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Manager

Operations

Telehealth came when the pandemic hit. Setting it up was actually a pretty smooth process that went...

Mar 2023
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Manager

Relationship, Operations, Product

Patients really like the system, and it is really user friendly. When we first implemented the...

Mar 2023
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Manager

Product

The solution suits our needs. It integrates with the other products we use from NextGen Healthcare.

Mar 2023
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Manager

Product

Our experience with handling multiparty scenarios has been good. We haven't used the vendor’s group...

Mar 2023
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Manager

Relationship, Product

We don't have trouble with NextGen Virtual Visits. Once in a while, there are hiccups; for example,...

Mar 2023
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Director

Product

The great thing about NextGen Virtual Visits is that it just works. An appointment is scheduled. The...

Mar 2023
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Director

Product

The data that we get back from NextGen Virtual Visits, including the summary of a visit, just comes...

Mar 2023
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