NextGen Virtual Visits Commentary
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Trey Dye
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KLAS Research Director - Trey Dye
 
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User Commentary

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Physician

Product

The main reason I like NextGen Virtual Visits is that it is a really nice way to get adolescent...

Apr 2025
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Physician

Product

We have logon issues with NextGen Virtual Visits, and they are not infrequent. There is sometimes a...

Apr 2025
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Physician

Product

NextGen Virtual Visits seems like it is easy, but sometimes people get confused. Also, a big pet...

Apr 2025
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Physician

Relationship

If there is an issue with NextGen Virtual Visits, we don’t really hear about it from NextGen...

Apr 2025
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Manager

Product

The core of the NextGen Virtual Visits technology is solid and has been since NextGen Healthcare...

Jan 2025
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CIO

Loyalty

It is super hard to migrate away from an enterprise vendor, but when we think about whether we would...

Jan 2025
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CIO

Product

There are some latency and connectivity issues within NextGen Virtual Visits. There is probably an...

Jan 2025
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Director

Product

I would like more flexibility in NextGen Virtual Visits for the client to be able to modify some of...

Oct 2024
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Director

Operations

NextGen Healthcare was very good with the onboarding process and training that we needed. Also, they...

Oct 2024
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Director

Product

We can’t use a button to go directly into NextGen Virtual Visits because of the way the vendor hosts...

Oct 2024
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Director

Value

NextGen Virtual Visits is one of the more reasonably priced solutions, and we can make up the cost...

Oct 2024
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Director

Relationship, Product

NextGen Healthcare doesn't tell us what is coming down the pike anymore. They just release...

Oct 2024
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Analyst/Coordinator

Product

I am very satisfied with the base content and ability to customize NextGen Virtual Visits. It works...

Oct 2024
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Analyst/Coordinator

Operations

We were able to set up the implementation of NextGen Virtual Visits very quickly. It was a short...

Oct 2024
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Analyst/Coordinator

Loyalty, Product

NextGen Virtual Visits does not integrate into the EHR yet. Being able to go directly into the visit...

Oct 2024
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CIO

Culture, Value

NextGen Healthcare has in some way avoided charging us for every little thing, but in other ways,...

Sep 2024
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CIO

Operations

The vendor's training could be a little better. We ask for training often, and we have received some...

Sep 2024
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CIO

Product

We need scheduling integration with calendaring products. Better integration options would be great....

Sep 2024
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Manager

Product

When NextGen Virtual Visits first started out with multiparty scenarios, it was hit or miss, but now...

Aug 2024
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Manager

Product

NextGen Virtual Visits doesn't integrate with our present EHR, and that is the only thing that could...

Aug 2024
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Manager

Product

NextGen Virtual Visits works well for us and our patients. Our user population is mostly elderly, so...

Aug 2024
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Director

Product

Our older patient population generally doesn't understand the technology of receiving a link for...

Jul 2024
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Director

Product

Getting everybody established in NextGen Virtual Visits is probably not as seamless as a Google...

Jul 2024
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Director

Product

This isn’t fair to NextGen Virtual Visits, but sometimes there are connectivity issues for the...

Jul 2024
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Director

Value

NextGen Healthcare is definitely charging more for NextGen Virtual Visits. They gave us a price...

Jul 2024
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Director

Relationship, Operations

NextGen Healthcare updates NextGen Virtual Visits for us on their end, so we are always on the most...

Jul 2024
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Manager

Operations, Product

All is good with NextGen Virtual Visits; the virtual visits are working well. And patients prefer to...

Jun 2024
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CEO/President

Operations, Product

NextGen Healthcare could work on creating more step-by-step visual guides for the clinician side of...

May 2024
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CEO/President

Relationship

Whenever we need support, we have some people that we can call, and they are able to get to a quick...

May 2024
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CEO/President

Product

NextGen Virtual Visits works great for individual services. It integrates with the practice...

May 2024
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Analyst/Coordinator

Product, Value

It is difficult to add members to NextGen Virtual Visits. Initially, patients receive an invite to...

Apr 2024
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Analyst/Coordinator

Product, Value

Our patients are happy with NextGen Virtual Visits. We did a patient survey not too long ago, and...

Apr 2024
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