NextGen Virtual Visits
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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Director

Functionality and Upgrades

The platform is very easy to use, not only for physicians but also for receptionists and patients....

Jan 2023
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Director

Technology

We have been with NextGen Healthcare for a long time, and the last two years have been some of the...

Jan 2023
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Director

Relationship

The technician that works with us is very willing to help us. They have a deep understanding of the...

Jan 2023
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Director

Relationship

We would like for the vendor to be more transparent on issues, not only issues we may be...

Jan 2023
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Director

Future Outlook

The vendor keeps improving things, and if we can get some other modules up and running, things will...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

NextGen Healthcare could improve their update process and their communication of when they bring in...

Jan 2023
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Analyst/Coordinator

Implementation and Training

When we know about changes and realize we need training, the training is good.

Jan 2023
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Analyst/Coordinator

Technology

Based on complaints, the product is not always compatible with our customers' phones. We don't get a...

Jan 2023
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Analyst/Coordinator

Relationship

The NextGen Healthcare team is pretty good overall. And NextGen Healthcare does pretty well with...

Jan 2023
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Analyst/Coordinator

Interfacing and Integration

The product is definitely supporting our integration really well because the product integrates with...

Jan 2023
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Manager

Functionality and Upgrades

If every solution worked as well as NextGen Virtual Visits, we would be completely satisfied.

Dec 2022
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Manager

Functionality and Upgrades

My staff says that NextGen Virtual Visits is very difficult to use sometimes for technical things,...

Dec 2022
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Manager

Interfacing and Integration

NextGen Healthcare didn’t get certain integrations set up right in NextGen Virtual Visits, so we had...

Dec 2022
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Manager

Functionality and Upgrades

NextGen Virtual Visits is very difficult, and it is harder to use for some of our patients than...

Dec 2022
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Manager

Functionality and Upgrades

The patients that like NextGen Virtual Visits like it because they don't have to come into the...

Dec 2022
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Manager

Implementation and Training

The implementation with NextGen Virtual Visits has been pretty good. The crew working with the...

Dec 2022
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CIO

Implementation and Training

NextGen Healthcare recently went through an upgrade for Virtual Visits, and it caused a lot of...

Dec 2022
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CIO

Service and Support

NextGen Healthcare’s support is disappointing and has gone downhill. NextGen Healthcare went to...

Dec 2022
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CIO

Functionality and Upgrades

When we first went live on NextGen Virtual Visits, the product had some challenges, but NextGen...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

From a patient perspective, NextGen Virtual Visits is very simple and straightforward.

Dec 2022
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Director

Relationship

We have had different stages in our relationship with NextGen Healthcare. There have been times...

Dec 2022
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Director

Functionality and Upgrades

We had an issue with a NextGen Virtual Visits upgrade where NextGen Healthcare didn’t test the...

Dec 2022
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Director

Relationship

We have regular meetings with NextGen Healthcare, so we are aware of their road map and when things...

Dec 2022
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Director

Implementation and Training

We have to pay for a subscription to get access to NextGen Healthcare’s online training.

Dec 2022
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Director

Relationship

While I have been a customer of NextGen Healthcare, I have seen a lot of leadership changes, and I...

Dec 2022
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Director

Technology

In terms of patient experience, we like NextGen Virtual Visits because patients don't have to...

Dec 2022
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Director

Implementation and Training

The implementation of NextGen Virtual Visits was fairly easy because we were already a NextGen...

Dec 2022
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Director

Win/Loss - Why they were selected (by current clients)

We went with NextGen Healthcare because we already had other products of theirs, and we wanted an...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

NextGen Virtual Visits works rather well. The internet connection in our area will sometimes drop,...

Dec 2022
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Director

Functionality and Upgrades

NextGen Healthcare made some changes to the software that made it harder to function. They changed...

Dec 2022
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Director

Technology

NextGen Virtual Visits works as promoted and doesn't require any training. It integrates easily with...

Dec 2022
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Director

Other Observations & Comments

If a facility uses NextGen Healthcare's software already, then I would recommend NextGen Virtual...

Dec 2022
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Analyst/Coordinator

Interfacing and Integration

NextGen Virtual Visits is integrated right into our EHR. Virtual visits are in our providers'...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

The product does not have a group visit capability. That is troublesome because we are going to be...

Dec 2022
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Director

ROI / Cost

NextGen Virtual Visits is great for people who either are homebound or have limited access to...

Nov 2022
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Director

Functionality and Upgrades

In general, it has been a bit difficult for people to navigate away from certain parts of the...

Nov 2022
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Director

ROI / Cost

I would like the solution to be our primary telehealth solution, but we can't pay its licensing...

Nov 2022
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Director

Service and Support

The solution is API web based, so it gets updated constantly. NextGen Healthcare delivers new...

Nov 2022
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Director

Interfacing and Integration

The best part about the solution is its full integration. It integrates with our schedules and...

Nov 2022
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Director

Functionality and Upgrades

NextGen Virtual Visits is a browser-dependent solution, so it doesn't work across all browser...

Nov 2022
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Director

Other Observations & Comments

Our implementation of the solution was tricky because we did it during the pandemic. Based on what...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

The patients have been pleased with the option to have virtual visits, especially during the...

Sep 2022
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Manager

Functionality and Upgrades

There are technical issues with the product, especially with our older population. If somebody goes...

Sep 2022
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Manager

Future Outlook

When NextGen Healthcare rolled NextGen Virtual Visits out, it was free. When we incurred the cost...

Sep 2022
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Manager

Functionality and Upgrades

NextGen Healthcare is constantly rolling out new releases with NextGen Virtual Visits. For example,...

Sep 2022
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Analyst/Coordinator

Interfacing and Integration

There is laggy communication, and NextGen Virtual Visits' interface is very difficult for patients...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

We are really happy that we have a telehealth solution. The solution has some issues and technical...

Sep 2022
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Analyst/Coordinator

Interfacing and Integration

If the vendor's pieces of acquired software had been more integrated with NextGen Virtual Visits,...

Sep 2022
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COO

Implementation and Training

I would not buy this product again. We have had a terrible experience, and I want to make sure...

Aug 2022
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COO

Functionality and Upgrades

I have not heard any negative things about the product itself. Unfortunately, I almost can't even...

Aug 2022
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COO

Service and Support

The vendor's executive involvement is very low, and that is what has caused all our problems. When a...

Aug 2022
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COO

ROI / Cost

NextGen Healthcare charges us for every little thing, and we haven't gotten our money’s worth yet...

Aug 2022
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COO

Implementation and Training

NextGen Healthcare likes to do a lot of online training. With our contract, we could get training in...

Aug 2022
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Manager

Functionality and Upgrades

The most fundamental reason why we liked NextGen OTTO was the ease of scheduling. The integration...

Jul 2022
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Manager

Relationship

After we went live, we found out that there are a few features the vendor doesn't support yet, and...

Jul 2022
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Nurse

Win/Loss - Why they were selected (by current clients)

We selected NextGen Healthcare because of their billing software and that software's ease of use.

Jun 2022
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Nurse

ROI / Cost

I wouldn't buy the solution again. It takes twice as long to do things in it as it does in other...

Jun 2022
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Nurse

Functionality and Upgrades

The solution isn't user friendly. We would like to be able to open up two patient charts at once.

Jun 2022
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CMO

Functionality and Upgrades

NextGen OTTO is working fine. The system sends us an email saying that we have an appointment coming...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

There are better platforms on the market right now, and I don't think NextGen Healthcare is staying...

Jun 2022
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VP/Other Executive

Implementation and Training

NextGen Healthcare has a really good online knowledge base. What they offer in training is good and...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

NextGen OTTO is intuitive for end users and our patients.

Jun 2022
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VP/Other Executive

ROI / Cost

NextGen Healthcare is infamous for charging more per user and per implementation than other vendors.

Jun 2022
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Director

Relationship

NextGen Healthcare is doing a great job at communicating. A lot of the fixes are in the background,...

Jun 2022
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Director

ROI / Cost

NextGen Healthcare has one of the most together teams that we have worked with. We are happy that...

Jun 2022
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Director

Functionality and Upgrades

When we give NextGen Healthcare an idea to make a change, their folks are very quick to pass the...

Jun 2022
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Director

Service and Support

We would absolutely buy the product again. The vendor has the best customer service ever. There is a...

Jun 2022
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Director

Functionality and Upgrades

NextGen OTTO has great features for scheduling, patient check-in and registration, and a virtual...

May 2022
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Director

Relationship

NextGen Healthcare is reasonable in what they do. They follow through on what they say, and they...

May 2022
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Director

Relationship

I have always been impressed by NextGen Healthcare's leadership. We have needed leadership to get...

May 2022
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Analyst/Coordinator

Future Outlook

I am not sure whether we will continue with NextGen OTTO long term. It helped us out right away...

May 2022
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Analyst/Coordinator

Service and Support

Support is not always as good as it could be, and sometimes it takes the support team a while to...

May 2022
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Analyst/Coordinator

Relationship

Our account manager is really good, and they help us with all of the NextGen Healthcare solutions...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

We added NextGen OTTO during the COVID-19 pandemic, and we added it pretty quickly early on. The...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

NextGen OTTO automates some of the processes for patient consent. I don't hear a lot of complaints...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

NextGen OTTO is lacking some functionality. If the system were meeting all our needs, we wouldn't...

May 2022
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Analyst/Coordinator

Interfacing and Integration

We document a lot in the EHR, and the EHR's integration with NextGen OTTO is good. Even though...

May 2022
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Director

Functionality and Upgrades

I am generally very impressed with NextGen OTTO. We have very few issues with it. Our patients can...

Apr 2022
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Director

Other Observations & Comments

The only suggestion I have is for NextGen Healthcare to complete the brand integration with NextGen...

Apr 2022
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Director

Functionality and Upgrades

The one feature I would like in NextGen OTTO is the ability to do group visits, and I think that...

Apr 2022
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Director

Service and Support

When we have issues, NextGen Healthcare’s support people are very helpful. I haven’t had any recent...

Apr 2022
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Director

Interfacing and Integration

NextGen OTTO is an excellent telehealth system for us. NextGen Healthcare recently acquired OTTO...

Mar 2022
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Director

Functionality and Upgrades

I like the modern feel of NextGen OTTO. It functions like a high-quality web product and looks...

Mar 2022
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Director

Service and Support

When we encounter any issues with NextGen OTTO, the vendor jumps right on the issues. However, we do...

Mar 2022
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VP/Other Executive

ROI / Cost

The product has definitely improved our patient experience. The product has improved patient access...

Feb 2022
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VP/Other Executive

Interfacing and Integration

The product is certainly integrated with the EHR and scheduling in the PM system, and the products...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

We are very satisfied with the solution, and I don’t anticipate the product getting worse, so our...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

It is difficult to get an in-office blood pressure reading from a patient in telehealth. It is...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

There are some opportunities to improve the connectivity and stability of the product. There could...

Feb 2022
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Director

Service and Support

I don't have any problems with support, and we haven’t had any issues that have had to go all the...

Feb 2022
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Director

Functionality and Upgrades

The benefit of the product is that it is an optional platform for seeing patients virtually. The...

Feb 2022
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Director

Implementation and Training

I don't recall any issues with the implementation. I know there is ongoing training, but we haven't...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

The main functionality gap in NextGen OTTO is the ability for the patient to invite people from the...

Feb 2022
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Analyst/Coordinator

Implementation and Training

The initial implementation of NextGen OTTO was awesome, and the product has allowed our patients to...

Feb 2022
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