NextGen Virtual Visits Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Product
I would like more flexibility in NextGen Virtual Visits for the client to be able to modify some of...
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Operations
NextGen Healthcare was very good with the onboarding process and training that we needed. Also, they...
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Product
We can’t use a button to go directly into NextGen Virtual Visits because of the way the vendor hosts...
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Value
NextGen Virtual Visits is one of the more reasonably priced solutions, and we can make up the cost...
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Relationship, Product
NextGen Healthcare doesn't tell us what is coming down the pike anymore. They just release...
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Product
I am very satisfied with the base content and ability to customize NextGen Virtual Visits. It works...
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Operations
We were able to set up the implementation of NextGen Virtual Visits very quickly. It was a short...
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Loyalty, Product
NextGen Virtual Visits does not integrate into the EHR yet. Being able to go directly into the visit...
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Culture, Value
NextGen Healthcare has in some way avoided charging us for every little thing, but in other ways,...
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Operations
The vendor's training could be a little better. We ask for training often, and we have received some...
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Product
We need scheduling integration with calendaring products. Better integration options would be great....
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Product
When NextGen Virtual Visits first started out with multiparty scenarios, it was hit or miss, but now...
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Product
NextGen Virtual Visits doesn't integrate with our present EHR, and that is the only thing that could...
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Product
NextGen Virtual Visits works well for us and our patients. Our user population is mostly elderly, so...
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Product
Our older patient population generally doesn't understand the technology of receiving a link for...
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Product
Getting everybody established in NextGen Virtual Visits is probably not as seamless as a Google...
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Product
This isn’t fair to NextGen Virtual Visits, but sometimes there are connectivity issues for the...
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Value
NextGen Healthcare is definitely charging more for NextGen Virtual Visits. They gave us a price...
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Relationship, Operations
NextGen Healthcare updates NextGen Virtual Visits for us on their end, so we are always on the most...
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Operations, Product
All is good with NextGen Virtual Visits; the virtual visits are working well. And patients prefer to...
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Operations, Product
NextGen Healthcare could work on creating more step-by-step visual guides for the clinician side of...
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Relationship
Whenever we need support, we have some people that we can call, and they are able to get to a quick...
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Product
NextGen Virtual Visits works great for individual services. It integrates with the practice...
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Product, Value
It is difficult to add members to NextGen Virtual Visits. Initially, patients receive an invite to...
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Product, Value
Our patients are happy with NextGen Virtual Visits. We did a patient survey not too long ago, and...
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Product
NextGen Healthcare added a functionality that allows us to have an interpreter not too long ago. We...
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Loyalty, Relationship, Value
We don't have issues with NextGen Virtual Visits. There are times when we have issues, but the...
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Product
Some of our patients are not on Wi-Fi, and that makes things challenging because they need to have...
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Value
For NextGen Virtual Visits, the cost per transaction just adds up. Since we are located in a...
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Relationship
I haven't been really impressed with NextGen Healthcare’s support. Back when the vendor was OTTO...
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Relationship, Product
We have a hosted solution, and when I open a case, the people from NextGen Healthcare tell me I need...
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Relationship
When I was hired at this organization, I met our account representative once. Now, that person...
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Operations
NextGen Healthcare doesn’t really reach out to provide us with training. Instead, we just use the...
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Product
In NextGen Virtual Visits, we can have a few connected people in the room besides the provider and...
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Product
We have the basic version of NextGen Virtual Visits. Everything beyond the basic version of the...
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