Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2023 Model.LastYear=2025 Model.ShowLoggedOut=True
 
 
 
2023 Best In Klas
 

EMR-Centric Virtual Care Platforms

 
 
 
 
 
 
 
A+ = 95.0+
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
 
 
Ranked Solutions
Market average: 83.9
Software average: 80.3
Grading Scale

Overall performance score
(100-point scale)
Trend
(2022-2023)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                   
Elation Health
Elation Telehealth  
KLAS comments icon
91.8
N/A
n=15
A+
A
A-
A
B
A
         
 
 
 
 
 
Epic
Telehealth  
KLAS comments icon
89.3
-1%
n=46
A-
A
B
B+
A-
A-
         
 
 
 
 
 
athenahealth
Telehealth  
KLAS comments icon
89.0
N/A
n=22
A-
A
B+
A-
B
B+
         
 
 
 
 
 
Greenway Health
Telehealth  
KLAS comments icon
83.0
N/A
n=19
B
B+
B
B
B
C
         
 
 
 
 
 
NextGen Healthcare
NextGen Virtual Visits  
KLAS comments icon
80.6
N/A
n=30
B
B
B-
B
B-
C+
         
 
 
 
 
 
tebra
Kareo Telehealth  
KLAS comments icon
78.0
N/A
n=30
C
B-
B-
B-
C
B
 
50.0
100.0
 
 
culture
A+
loyalty
A
operations
A-
product
A
relationship
B
value
A
 
 
culture
A-
loyalty
A
operations
B
product
B+
relationship
A-
value
A-
 
 
culture
A-
loyalty
A
operations
B+
product
A-
relationship
B
value
B+
 
 
culture
B
loyalty
B+
operations
B
product
B
relationship
B
value
C
 
 
culture
B
loyalty
B
operations
B-
product
B
relationship
B-
value
C+
 
 
culture
C
loyalty
B-
operations
B-
product
B-
relationship
C
value
B
 
 
 
 
 
Solutions Not Ranked
Ordered alphabetically

L      
Overall Performance Score
(100-point scale)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                 
Oracle Health
(Cerner) Video Visits
L
85.6
n=6
B+
A
B+
B-
C
A-
 

L      

&nbps;
Oracle Health
(Cerner) Video Visits L
85.6
n=6
culture
B+
loyalty
A
operations
B+
product
B-
relationship
C
value
A-
 
 
 
 
Other Notable Performances Other Notable Performances
 


Ranked solutions for which at least 95% of respondents answered yes.
Avoids charging for every little thing?
Elation Health
Elation Telehealth
n=15  100%
Keeps all promises?
Elation Health
Elation Telehealth
n=15  100%
Part of long-term plans?
athenahealth
Telehealth
n=22  100%
Epic
Telehealth
n=45  100%
Would you buy again?
Epic
Telehealth
n=44  98%
athenahealth
Telehealth
n=21  96%
Avoids charging for every little thing?
Elation Health
Elation Telehealth
n=15  100%
 
Keeps all promises?
Elation Health
Elation Telehealth
n=15  100%
 
Part of Long Term Plans?
athenahealth
Telehealth
n=22  100%
Epic
Telehealth
n=45  100%
Would you buy again?
Epic
Telehealth
n=44  98%
athenahealth
Telehealth
n=21  96%
 
 
 
 
 
Related Reports
 
 
 
 

Past EMR-Centric Virtual Care Platforms Awards