Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2023 Model.LastYear=2024 Model.ShowLoggedOut=True
 
 
 
2023 Best In Klas
 

EMR-Centric Virtual Care Platforms

 
 
 
 
 
 
 
A+ = >95.0
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
 
 
Ranked Solutions
Category average: 83.9
Software average: 80.3
Grading Scale

Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Trend
(2022-2023)
Culture
Loyalty
Operations
Product
Relationship
Value
                   
Elation Health
Elation Telehealth  
KLAS comments icon
91.8
n=15
N/A
A+
A
A-
A
B
A
         
 
 
 
 
 
Epic
Telehealth  
KLAS comments icon
89.3
n=46
-1%
A-
A
B
B+
A-
A-
         
 
 
 
 
 
athenahealth
Telehealth  
KLAS comments icon
89
n=22
N/A
A-
A
B+
A-
B
B+
         
 
 
 
 
 
Greenway Health
Telehealth  
KLAS comments icon
83
n=19
N/A
B
B+
B
B
B
C
         
 
 
 
 
 
NextGen Healthcare
NextGen Virtual Visits  
KLAS comments icon
80.6
n=30
N/A
B
B
B-
B
B-
C+
         
 
 
 
 
 
tebra (Kareo)
Kareo Telehealth  
KLAS comments icon
78
n=30
N/A
C
B-
B-
B-
C
B
 
50.0
100.0
 
Company/solution
Trend
(2022-2023)
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
                 
Elation Health
Elation Telehealth
 
91.8
n=15
KLAS comments icon  COMMENTS
    N/A
A+
A
A-
A
B
A
Epic
Telehealth
 
89.3
n=46
KLAS comments icon  COMMENTS
    -1%
A-
A
B
B+
A-
A-
athenahealth
Telehealth
 
89
n=22
KLAS comments icon  COMMENTS
    N/A
A-
A
B+
A-
B
B+
Greenway Health
Telehealth
 
83
n=19
KLAS comments icon  COMMENTS
    N/A
B
B+
B
B
B
C
NextGen Healthcare
NextGen Virtual Visits
 
80.6
n=30
KLAS comments icon  COMMENTS
    N/A
B
B
B-
B
B-
C+
tebra (Kareo)
Kareo Telehealth
 
78
n=30
KLAS comments icon  COMMENTS
    N/A
C
B-
B-
B-
C
B
Company/solution
 
Censinet assessment N/A
 
culture
A+
loyalty
A
operations
A-
product
A
relationship
B
value
A
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
A-
loyalty
A
operations
B
product
B+
relationship
A-
value
A-
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
A-
loyalty
A
operations
B+
product
A-
relationship
B
value
B+
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
B
loyalty
B+
operations
B
product
B
relationship
B
value
C
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
B
loyalty
B
operations
B-
product
B
relationship
B-
value
C+
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
C
loyalty
B-
operations
B-
product
B-
relationship
C
value
B
 
KLAS comments icon  COMMENTS
 
 
 
 
SolutionsNotRanked_Symbol  
Solutions Not Ranked
 


L      
Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                 
Oracle Health
(Cerner) Video Visits *
L
85.6
n=6
B+
A
B+
B-
C
A-
 

L      
Company/solution
Overall performance score (100-point scale)
Total
evaluations
     
Oracle Health
(Cerner) Video Visits *
L
culture
B+
loyalty
A
operations
B+
product
B-
relationship
C
value
A-
85.6
n=6
 

L      

Company/solution
Oracle Health
(Cerner) Video Visits * L
85.6
n=6
culture
B+
loyalty
A
operations
B+
product
B-
relationship
C
value
A-
 
 
 
 
OtherNotablePerformances_Symbol  
Other notable performances in EMR-Centric Virtual Care Platforms Other notable performances
 


Solutions for which at least 95% of respondents answered yes.
Avoids charging for every little thing?
Elation Health
Elation Health Elation Telehealth
n=15  100%
Keeps all promises?
Elation Health
Elation Health Elation Telehealth
n=15  100%
Part of long-term plans?
athenahealth
athenahealth Telehealth
n=22  100%
Epic
Epic Telehealth
n=45  100%
Would you buy again?
Epic
Epic Telehealth
n=44  98%
athenahealth
athenahealth Telehealth
n=21  96%
Avoids charging for every little thing?
Elation Health
Elation Health Elation Telehealth
n=15  100%
 
Keeps all promises?
Elation Health
Elation Health Elation Telehealth
n=15  100%
 
Part of Long Term Plans?
athenahealth
athenahealth Telehealth
n=22  100%
Epic
Epic Telehealth
n=45  100%
Would you buy again?
Epic
Epic Telehealth
n=44  98%
athenahealth
athenahealth Telehealth
n=21  96%
 
 
 
 
 
Related Reports
 
 
 
 

Past EMR-Centric Virtual Care Platforms Awards