2023 Best In KLAS EMR-Centric Virtual Care Platforms

When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Oracle Health (Cerner) “complete look” provides a high-level analysis of the key products that make up Oracle Health’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Epic , Evident , and MEDITECH .)

When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Epic “complete look” provides a high-level analysis of the key products that make up Epic’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Evident , MEDITECH , and Oracle Health [Cerner] .)

Telehealth and remote patient monitoring (RPM) solutions have grown in adoption, giving providers new ways to deliver more flexible care. While telehealth adoption especially was initially spurred by COVID-19, energy in both areas continues because of factors like value-based care, staffing shortages, and the desire to make care delivery more flexible and strategic. This report examines the broad ecosystem of telehealth and RPM technology—specifically, vendor-reported breadth and depth of adoption by their provider organization customers.

Decision Insights

Telehealth 2023

18 April 23 | Ciera Walker and Schafer Jackson

An immediate necessity during the pandemic, telehealth has become a common strategy for delivering convenient healthcare, connecting more quickly with specialists, working with interpreters, and more. As organizations settle into their go-forward strategies, top of mind are use-case expansion, tech-stack consolidation, and integration. There are many options for delivering telehealth, including virtual care platforms, video conferencing solutions (healthcare-focused and cross-industry), and EMR-based tools. This report focuses on market trends across the solution options and examines the factors driving purchase decisions and replacements.

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

Elation Health Elation Telehealth	91.8	n=15	N/A	A+	A	A-	A	B	A

Epic Telehealth	89.3	n=46	-1%	A-	A	B	B+	A-	A-

athenahealth Telehealth	89.0	n=22	N/A	A-	A	B+	A-	B	B+

Greenway Health Telehealth	83.0	n=19	N/A	B	B+	B	B	B	C

NextGen Healthcare NextGen Virtual Visits	80.6	n=30	N/A	B	B	B-	B	B-	C+

tebra (Kareo) Kareo Telehealth	78.0	n=30	N/A	C	B-	B-	B-	C	B
	50.0	100.0

Company/solution	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

Elation Health Elation Telehealth 91.8 n=15 COMMENTS	N/A	A+	A	A-	A	B	A
Epic Telehealth 89.3 n=46 COMMENTS	-1%	A-	A	B	B+	A-	A-
athenahealth Telehealth 89 n=22 COMMENTS	N/A	A-	A	B+	A-	B	B+
Greenway Health Telehealth 83 n=19 COMMENTS	N/A	B	B+	B	B	B	C
NextGen Healthcare NextGen Virtual Visits 80.6 n=30 COMMENTS	N/A	B	B	B-	B	B-	C+
tebra (Kareo) Kareo Telehealth 78 n=30 COMMENTS	N/A	C	B-	B-	B-	C	B

Company/solution	Overall performance score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

Oracle Health (Cerner) Video Visits * L	85.6	n=6	B+	A	B+	B-	C	A-

Company/solution	Overall performance score (100-point scale)	Total evaluations

Oracle Health (Cerner) Video Visits * L culture B+ loyalty A operations B+ product B- relationship C value A-	85.6	n=6

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