A+ = 93.0+
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
C+ = 77.0-79.9
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
Market average: 82.6
Services average: 89.7
Overall performance score (100-point scale) |
Trend (2022-2023) |
Total evaluations |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|||
Guidehouse
|
89.3 |
+1%
|
n=12
|
A-
|
A-
|
A-
|
A-
|
B
|
||
| |
|
|
|
|||||||
|
PwC
|
89.1 |
-4%
|
n=9
|
A
|
B+
|
A
|
B
|
B
|
||
| |
|
|
|
|||||||
|
Parallon
|
87.9 |
+2%
|
n=10
|
A
|
B
|
A-
|
B
|
B
|
||
| |
|
|
|
|||||||
|
R1 RCM
Tegria Extended Business Office
|
87.5 |
0%
|
n=14
|
B+
|
B
|
A
|
B
|
B
|
||
| |
|
|
|
|||||||
|
GeBBS Healthcare Solutions
|
82.1 |
-6%
|
n=8
|
B+
|
C
|
B
|
C
|
C+
|
||
| |
|
|
|
|||||||
|
AGS Health
|
76.1 |
-5%
|
n=18
|
C
|
C-
|
C+
|
C
|
C+
|
||
50.0 |
100.0 |
|||||||||
87.5
n=14
loyalty
B+
operations
B
relationship
A
services
B
value
B
82.1
n=8
loyalty
B+
operations
C
relationship
B
services
C
value
C+
Solutions Not Ranked
Ordered alphabetically
L C
|
Overall Performance Score (100-point scale) |
Total evaluations |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|
|
Cognizant
Extended Business Office L |
82 |
n=4
|
B+
|
B-
|
B+
|
B-
|
C+
|
| |
|
|
|
||||
|
Firstsource
Extended Business Office L |
80.8 |
n=5
|
C+
|
B
|
B+
|
C
|
B-
|
| |
|
|
|
||||
|
Savista
RCM Extended Business Office L |
40.1 |
n=3
|
F
|
F
|
D-
|
F
|
F
|
| |
|
|
|
||||
|
State Collection Service
Extended Business Office C |
89.3 |
n=13
|
A-
|
B+
|
A
|
B
|
B+
|
| |
|
|
|
||||
|
TruBridge
Extended Business Office L |
89.8 |
n=5
|
A
|
B
|
A+
|
B
|
B
|
L C
&nbps;
Cognizant
Extended Business Office L
Extended Business Office L
82
n=4
n=4
loyalty
B+
operations
B-
relationship
B+
services
B-
value
C+
Firstsource
Extended Business Office L
Extended Business Office L
80.8
n=5
n=5
loyalty
C+
operations
B
relationship
B+
services
C
value
B-
Savista
RCM Extended Business Office L
RCM Extended Business Office L
40.1
n=3
n=3
loyalty
F
operations
F
relationship
D-
services
F
value
F
State Collection Service
Extended Business Office C
Extended Business Office C
89.3
n=13
n=13
loyalty
A-
operations
B+
relationship
A
services
B
value
B+
TruBridge
Extended Business Office L
Extended Business Office L
89.8
n=5
n=5
loyalty
A
operations
B
relationship
A+
services
B
value
B
Other Notable Performances
Other Notable Performances
Ranked solutions for which at least 100% of respondents answered yes.
Avoids charging for every little thing?
AGS Health
Extended Business Office
Extended Business Office
n=18 100%
GeBBS Healthcare Solutions
Extended Business Office
Extended Business Office
n=8 100%
PwC
Extended Business Office
Extended Business Office
n=9 100%
Tegria
Extended Business Office
Extended Business Office
n=14 100%
Would you buy again?
GeBBS Healthcare Solutions
Extended Business Office
Extended Business Office
n=6 100%
Parallon
Extended Business Office
Extended Business Office
n=10 100%
PwC
Extended Business Office
Extended Business Office
n=9 100%
Avoids charging for every little thing?
AGS Health
Extended Business Office
Extended Business Office
n=18 100%
GeBBS Healthcare Solutions
Extended Business Office
Extended Business Office
n=8 100%
PwC
Extended Business Office
Extended Business Office
n=9 100%
Tegria
Extended Business Office
Extended Business Office
n=14 100%
Would you buy again?
GeBBS Healthcare Solutions
Extended Business Office
Extended Business Office
n=6 100%
Parallon
Extended Business Office
Extended Business Office
n=10 100%
PwC
Extended Business Office
Extended Business Office
n=9 100%
