A+ = >97.0
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
C+ = 77.0-79.9
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
Category average: 82.6
Services average: 89.7
Company/solution |
Overall performance score (100-point scale) |
Total evaluations |
Trend (2022-2023) |
Culture
|
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|
|
Guidehouse
Extended Business Office 
|
89.3 |
n=12
|
+1%
|
--
|
A-
|
A-
|
A-
|
A-
|
B
|
|
| |
|
|
|
|
||||||
|
PwC
Extended Business Office
|
89.1 |
n=9
|
-4%
|
--
|
A
|
B+
|
A
|
B
|
B
|
|
| |
|
|
|
|
||||||
|
Parallon
Extended Business Office
|
87.9 |
n=10
|
+2%
|
--
|
A
|
B
|
A-
|
B
|
B
|
|
| |
|
|
|
|
||||||
|
R1 RCM
Tegria Extended Business Office
|
87.5 |
n=14
|
0%
|
--
|
B+
|
B
|
A
|
B
|
B
|
|
| |
|
|
|
|
||||||
|
GeBBS Healthcare Solutions
Extended Business Office
|
82.1 |
n=8
|
-6%
|
--
|
B+
|
C
|
B
|
C
|
C+
|
|
| |
|
|
|
|
||||||
|
AGS Health
Extended Business Office
|
76.1 |
n=18
|
-5%
|
--
|
C
|
C-
|
C+
|
C
|
C+
|
|
50.0 |
100.0 |
|||||||||
Company/solution |
Trend
(2022-2023) |
 Culture |
 Loyalty |
 Operations |
 Product |
 Relationship |
 Value |
|
|
Guidehouse
Extended Business Office 89.3
n=12
COMMENTS
|
+1%
|
--
|
A-
|
A-
|
A-
|
A-
|
B
|
|
|
PwC
Extended Business Office 89.1
n=9
COMMENTS
|
-4%
|
--
|
A
|
B+
|
A
|
B
|
B
|
|
|
Parallon
Extended Business Office 87.9
n=10
COMMENTS
|
+2%
|
--
|
A
|
B
|
A-
|
B
|
B
|
|
|
R1 RCM
Tegria Extended Business Office 87.5
n=14
COMMENTS
|
0%
|
--
|
B+
|
B
|
A
|
B
|
B
|
|
|
GeBBS Healthcare Solutions
Extended Business Office 82.1
n=8
COMMENTS
|
-6%
|
--
|
B+
|
C
|
B
|
C
|
C+
|
|
|
AGS Health
Extended Business Office 76.1
n=18
COMMENTS
|
-5%
|
--
|
C
|
C-
|
C+
|
C
|
C+
|
Company/solution
89.3
n=12
Censinet assessment N/A
culture
--
loyalty
A-
operations
A-
relationship
A-
services
A-
value
B
COMMENTS
89.1
n=9
Censinet assessment N/A
culture
--
loyalty
A
operations
B+
relationship
A
services
B
value
B
COMMENTS
87.9
n=10
Censinet assessment N/A
culture
--
loyalty
A
operations
B
relationship
A-
services
B
value
B
COMMENTS
87.5
n=14
Censinet assessment N/A
culture
--
loyalty
B+
operations
B
relationship
A
services
B
value
B
COMMENTS
Censinet assessment N/A
culture
--
loyalty
B+
operations
C
relationship
B
services
C
value
C+
COMMENTS
76.1
n=18
Censinet assessment N/A
culture
--
loyalty
C
operations
C-
relationship
C+
services
C
value
C+
COMMENTS
Solutions Not Ranked
L C
Company/solution |
Overall performance score (100-point scale) |
Total evaluations |
Culture
|
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|
Cognizant
Extended Business Office * L |
82 |
n=4
|
--
|
B+
|
B-
|
B+
|
B-
|
C+
|
| |
|
|
|
|
||||
|
Firstsource
Extended Business Office * L |
80.8 |
n=5
|
--
|
C+
|
B
|
B+
|
C
|
B-
|
| |
|
|
|
|
||||
|
Savista
RCM Extended Business Office * L |
40.1 |
n=3
|
--
|
F
|
F
|
D-
|
F
|
F
|
| |
|
|
|
|
||||
|
State Collection Service
Extended Business Office [C] C |
89.3 |
n=13
|
--
|
A-
|
B+
|
A
|
B
|
B+
|
| |
|
|
|
|
||||
|
TruBridge
Extended Business Office * [NR] L |
89.8 |
n=5
|
--
|
A
|
B
|
A+
|
B
|
B
|
L C
Company/solution |
Overall performance score (100-point scale)
|
Total evaluations |
|
Cognizant
Extended Business Office * L culture
--
loyalty
B+
operations
B-
relationship
B+
services
B-
value
C+
|
82 |
n=4
|
|
Firstsource
Extended Business Office * L culture
--
loyalty
C+
operations
B
relationship
B+
services
C
value
B-
|
80.8 |
n=5
|
|
Savista
RCM Extended Business Office * L culture
--
loyalty
F
operations
F
relationship
D-
services
F
value
F
|
40.1 |
n=3
|
|
State Collection Service
Extended Business Office [C] C culture
--
loyalty
A-
operations
B+
relationship
A
services
B
value
B+
|
89.3 |
n=13
|
|
TruBridge
Extended Business Office * [NR] L culture
--
loyalty
A
operations
B
relationship
A+
services
B
value
B
|
89.8 |
n=5
|
L C
Company/solution
Cognizant
Extended Business Office * L
Extended Business Office * L
82
n=4
n=4
culture
--
loyalty
B+
operations
B-
relationship
B+
services
B-
value
C+
Firstsource
Extended Business Office * L
Extended Business Office * L
80.8
n=5
n=5
culture
--
loyalty
C+
operations
B
relationship
B+
services
C
value
B-
Savista
RCM Extended Business Office * L
RCM Extended Business Office * L
40.1
n=3
n=3
culture
--
loyalty
F
operations
F
relationship
D-
services
F
value
F
State Collection Service
Extended Business Office [C] C
Extended Business Office [C] C
89.3
n=13
n=13
culture
--
loyalty
A-
operations
B+
relationship
A
services
B
value
B+
TruBridge
Extended Business Office * [NR] L
Extended Business Office * [NR] L
89.8
n=5
n=5
culture
--
loyalty
A
operations
B
relationship
A+
services
B
value
B
Other notable performances in Extended Business Office
Other notable performances
Solutions for which at least 100% of respondents answered yes.
Avoids charging for every little thing?
AGS Health
AGS Health Extended Business Office
AGS Health Extended Business Office
n=18 100%
GeBBS Healthcare Solutions
GeBBS Healthcare Solutions Extended Business Office
GeBBS Healthcare Solutions Extended Business Office
n=8 100%
PwC
PwC Extended Business Office
PwC Extended Business Office
n=9 100%
Tegria
Tegria Extended Business Office
Tegria Extended Business Office
n=14 100%
Would you buy again?
GeBBS Healthcare Solutions
GeBBS Healthcare Solutions Extended Business Office
GeBBS Healthcare Solutions Extended Business Office
n=6 100%
Parallon
Parallon Extended Business Office
Parallon Extended Business Office
n=10 100%
PwC
PwC Extended Business Office
PwC Extended Business Office
n=9 100%
Avoids charging for every little thing?
AGS Health
AGS Health Extended Business Office
AGS Health Extended Business Office
n=18 100%
GeBBS Healthcare Solutions
GeBBS Healthcare Solutions Extended Business Office
GeBBS Healthcare Solutions Extended Business Office
n=8 100%
PwC
PwC Extended Business Office
PwC Extended Business Office
n=9 100%
Tegria
Tegria Extended Business Office
Tegria Extended Business Office
n=14 100%
Would you buy again?
GeBBS Healthcare Solutions
GeBBS Healthcare Solutions Extended Business Office
GeBBS Healthcare Solutions Extended Business Office
n=6 100%
Parallon
Parallon Extended Business Office
Parallon Extended Business Office
n=10 100%
PwC
PwC Extended Business Office
PwC Extended Business Office
n=9 100%
