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PwC Extended Business Office Commentary
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Mollie Hunt
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User Commentary

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VP/Other Executive

Value

PwC is very reasonable about what they charge us for. Certainly, the contract terms drive a lot of...

Mar 2024
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VP/Other Executive

Loyalty

I would say that PwC exceeds our expectations. I don't think they consistently exceed our...

Mar 2024
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VP/Other Executive

Relationship, Services

PwC communicates very well, and they understand the root cause of why accounts age in terms of A/R....

Mar 2024
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VP/Other Executive

Relationship, Operations

I would suggest that PwC’s staff-level folks be trained quicker on their client's systems. That...

Mar 2024
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VP/Other Executive

Relationship

PwC is communicative and persistent. They are involved in certain meetings, and they are providing...

Mar 2024
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VP/Other Executive

Relationship

I really wish PwC would be a little more black and white about what they are not able to resolve and...

Mar 2024
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VP/Other Executive

Relationship, Relationship, Services, Services

PwC has more national experience than others within the market. PwC has stronger reporting, more...

Dec 2023
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VP/Other Executive

Relationship, Relationship

PwC stands behind their brand name relative to the services they offer. They are extremely...

Dec 2023
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VP/Other Executive

Relationship, Relationship

PwC has a strong reputation in the business community, so there is branding associated with that...

Dec 2023
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CIO

Services, Services, Value, Value

We use PwC to wind down our legacy A/R. After all the billing is done, the last thing is the final...

Dec 2023
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Director

Relationship, Relationship, Services, Services

PwC has been very helpful with authorizations as they relate to denials and helping us develop...

Dec 2023
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Director

Relationship, Relationship

PwC is very flexible. They have changed directions with us several times when we have wanted to...

Dec 2023
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Director

Relationship, Relationship

PwC’s top leadership is very engaged and involved, and we don't always see that. They do really seem...

Dec 2023
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Director

Relationship, Operations

I was impressed with PwC’s onboarding process and the granular level they got down to with billing...

Dec 2023
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Director

Relationship

PwC’s leadership is extremely strong and knowledgeable, and their staff members are getting there. I...

Dec 2023
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Director

Services

PwC did a great job anticipating outcomes with their collections, and that is one thing I was...

Dec 2023
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Director

Relationship, Services

When it comes to A/R firms, I have had the best experience with PwC. Their reporting and analytics...

Dec 2023
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Director

Loyalty, Relationship

The PwC executives have joined us on many calls, and we haven't seen any turnover within PwC so far....

Dec 2023
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Director

Relationship, Relationship

PwC does a good baseline job, but on the over-and-above requests, they tend to overpromise and...

Nov 2023
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Director

Relationship, Relationship, Services, Services

PwC has a massive database of data and accounts, but we are usually the ones finding trends and...

Nov 2023
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Director

Relationship, Relationship

PwC drives cash for us, and that is great, but we are really focused on write-offs because of the...

Nov 2023
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VP/Other Executive

Relationship, Relationship

PwC is a good partner. They have strong leadership that makes for great partners. They approach...

Nov 2023
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VP/Other Executive

Value, Value

The collection rate, which is essential for us, is strong. The firm is yielding significant cash....

Nov 2023
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VP/Other Executive

Relationship, Relationship

I have never interacted with anybody offshore when it comes to support for PwC. I don't think my...

Nov 2023
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VP/Other Executive

Relationship, Relationship, Services, Services

If there are gaps, PwC responds and partners with us to close those gaps. If anything goes awry,...

Nov 2023
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Analyst/Coordinator

Relationship, Relationship, Services

From a performance perspective, PwC is pretty much in line with other firms. PwC does exceed or...

Oct 2023
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Analyst/Coordinator

Relationship, Relationship, Services

From a performance perspective, PwC is not really outperforming other firms even though they do...

Oct 2023
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VP/Other Executive

Relationship, Relationship

PwC does a lot of things for us across the organization, but in the revenue cycle space, we have to...

Oct 2023
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VP/Other Executive

Operations

When we think about our metrics and what we are trying to accomplish, I am going to push that same...

Oct 2023
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VP/Other Executive

Relationship, Relationship, Value

When people work with PwC, they need to be very clear on what they expect and outline how they want...

Oct 2023
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VP/Other Executive

Loyalty, Loyalty, Services, Services

Things are going well with PwC. I don't think anybody is perfect, and I think this industry will...

Oct 2023
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Director

Services, Services

We are trying to be stable with PwC and our EMR conversion, but it doesn't seem like they are ready...

Sep 2023
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Director

Relationship, Relationship

We are neutral in sentiment toward offshoring with PwC. We have historically been opposed to it, but...

Sep 2023
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Director

Relationship, Relationship, Operations

The staff level at PwC could be improved. There are constant opportunities for improvement. I would...

Sep 2023
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Director

Value, Value

PwC does pretty straightforward follow-ups of unpaid accounts at a low rate. We get what we pay for.

Sep 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

PwC works in smaller balance accounts, specifically commercial insurance. They are supposed to...

Apr 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

PwC has good analytical tools. They have their workbench where they are able to codify accounts and...

Apr 2023
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Director

Value, Value, Value

PwC does a good job of avoiding charging for things we have worked on that fall in their book of...

Apr 2023
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