Cybersecurity Is Critical in Today's Environment
PwC Extended Business Office
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
User Commentary
CFO
Our engagement with PwC is going very well. We have used them several times, and each time our A/R...
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CFO
PwC has been a very good partner. We have a fixed rate with them, so there is no nickel-and-diming....
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CFO
PwC is very proactive. We recently had a leadership change with them, and I am dealing with a couple...
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CFO
I only have one little pain point in working with PwC for A/R rundown. PwC still needs information...
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CFO
We have gotten very familiar with the remote side of things, especially under the COVID-19...
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Director
PwC needs to provide more clinical expertise on appeals. From an outcomes perspective, it would be...
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Director
The firm has gone through a couple of changes in terms of the people on our project. There was a...
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Director
The firm recently gave us access to a new dashboard so that we can track their performance and see...
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Director
There have been a couple of instances where some of the things we trained the firm on haven't been...
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Director
The firm has not consistently exceeded our expectations. They could improve the knowledge transfer...
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Director
The firm has done a really good job of wrapping their arms around the book of business and...
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VP/Other Executive
At times, we have had disputes with PwC. What we had agreed to was ultimately altered by the time...
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VP/Other Executive
PwC does not nitpick charges. The firm is transparent. They identify patterns where we could work...
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VP/Other Executive
PwC is very concerned about data security, so everyone is sensitive about that. The pandemic has...
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VP/Other Executive
PwC does not do any self-pay. They indirectly affect the patient experience if a claim is...
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VP/Other Executive
In terms of PwC’s quality, the predictions are spot on when we do a projection and an analysis based...
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VP/Other Executive
We give PwC a call before an engagement and tell them what it would look like. Then they tell us...
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VP/Other Executive
We meet with PwC frequently, and they have a portal available to us. I am really very happy with the...
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VP/Other Executive
When PwC helps us get things turned around in a timely manner, that creates a better experience for...
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VP/Other Executive
PwC does not nickel-and-dime us. They are good at estimating and projecting. If PwC misses...
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VP/Other Executive
PwC meets my expectations. I have pretty high expectations of PwC because I have been working with...
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VP/Other Executive
PwC's executive team is fabulous. It is hard for us to hire good-quality staff, but PwC does a...
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VP/Other Executive
PwC has a high strategic ability. They have a lot of knowledge, resources, and experience in seeing...
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VP/Other Executive
PwC's client service is a contributing factor to them being a strong partner. That is incredibly...
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VP/Other Executive
PwC has a playbook and wants to know exactly how we want them to handle something. If they don't...
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VP/Other Executive
PwC recently hired a new leader that most people in the industry would be familiar with. When PwC...
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Director
PwC is doing insurance outsourcing or follow-up for us on commercial claims as a supplement to our...
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Director
We get very few complaints about PwC. In some cases, like with our bad debt activity, I would like...
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Director
PwC is responsive to us, not only from a support standpoint but also in terms of special requests....
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Manager
PwC did a great job. We actually worked with them on a project and had to have multiple associates...
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Manager
PwC actually worked in our health system so that we could see the outcomes and results. We were able...
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Manager
The firm has really done a wonderful job in terms of following up with things in a timely manner....
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Manager
Our relationship is the same, and the communication is the same. The firm communicates through email...
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Director
PwC is very integrated within our organization. Specifically, we rely upon PwC's extended business...
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Director
PwC exceeds our expectations with their timeliness and in giving us a forecast for their...
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Director
Relative to our own staff or PwC's staff, we always have an opportunity to improve our team response...
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Director
Whenever we bring a specific problem to PwC relative to knowing our end game or desired target, PwC...
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Director
PwC's analytics reporting is top notch. PwC depends a lot on their analytics and reporting, and...
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Director
When we compare several firms, PwC always has the ability to come in at a lower rate. That doesn't...
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Director
Normally, PwC sends a person to work on-site for us and copy files, send out medical records, and do...
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VP/Other Executive
With the way the year went with COVID-19, we didn't have our meeting like we used to have with PwC....
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VP/Other Executive
PwC is able to bring their expertise and resources to the table. The firm is able to catch some...
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VP/Other Executive
PwC is looking into AI to automate what they are doing because A/R things are just so labor...
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Director
The vendor would need to more clearly define the process for us to use them again. They were really...
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Director
We had weekly or monthly meetings. The vendor communicated the results, but they did not communicate...
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Director
The communication was actually really good. The vendor's written reports and up-to-date information...
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VP/Other Executive
PwC is a great company. They are very responsive. They have great reporting tools. I have no...
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VP/Other Executive
The firm is consistently exceeding our expectations for cash collections. PwC is well positioned to...
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Director
PwC is definitely one of our stronger vendors. I don't know whether they always exceed my...
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Director
PwC doesn't just work accounts; they give us feedback and trends. They see how we can improve our...
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Director
I would recommend that PwC expedite some of their account resolutions at times. They need to have...
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Director
When there is turnover and new staff members are introduced to a project, it takes a little time to...
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Director
PwC moved their staff to be remote. Candidly, I can't say that has resulted in a deterioration of...
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Director
PwC is very expensive, and another vendor came in with good pricing, so we decided we would try...
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Director
PwC has been very flexible during COVID-19. Because they went virtual immediately, they took over...
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Director
We have had a lot of success with billing. Our DNFB list is the smallest we have ever seen. We have...
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Director
The cost is contingency based. It varies based on payment. The vendor has been very fair about pricing....
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Director
We have integrated with PwC completely. They are barely a vendor; they are just my staff members at...
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VP/Other Executive
We have had to take a step back on our engagement with PwC because of the COVID-19 pandemic, but the...
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VP/Other Executive
I didn't spend a huge amount of money on PwC's services. I was paying an hourly rate for their...
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VP/Other Executive
I would absolutely buy PwC's services again. My expectations are pretty high, but the vendor still...
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VP/Other Executive
PwC does a really good job with what they call their playbook outline. They get our buy-in, make...
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VP/Other Executive
When I have jumped into calls that were being held between my leadership team and PwC's leadership...
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VP/Other Executive
PwC is a little bit more expensive, so it is harder to feel like we are getting our money's worth....
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Director
The decision to engage PwC wasn't mine, but it was a good one. PwC did a very good job on their...
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Director
PwC supported us throughout the COVID-19 crisis. We didn't look to them to provide that support...
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Director
PwC avoids charging us for every little thing. We have a partnership. The vendor has amended their...
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Director
Overall, we had a good partnership with the vendor. We are confident in their skills and have had...
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Director
The vendor provided us with certain recommendations for our project. They applied a timeline and...
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Director
I think that the vendor has a plan going forward, but they could improve their understanding of some...
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Director
PwC was excellent during the COVID-19 pandemic. They offered a lot of information and held a weekly...
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Director
PwC doesn't nickel-and-dime us. They are charging us exactly what we expect them to charge us. The...
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Director
PwC meets our expectations. They deliver on claim resolution. PwC provides pretty detailed reporting...
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Director
We have been partners with PwC for a long time. During that time, we have seen the vendor evolve,...
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Director
PwC's collection representatives need to be more analytical and less prescriptive. The industry...
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VP/Other Executive
PwC consistently performs well for us. They give us more than value; they give us a real...
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