PwC Extended Business Office Comments

 
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Director

Relationship

PwC is very honest and forthright. We have worked with them in the past, and they have acknowledged...

May 2020
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Director

Tools and Methodology

PwC’s modeling capabilities are good, and the vendor is very easy to work with when it comes to...

May 2020
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Director

Relationship

PwC doesn’t just call when they need something or when there is a problem. The executives call to...

May 2020
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Director

Tools and Methodology

I want PwC to improve on delivering analytics around opportunities they see as they work our A/R....

May 2020
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Director

Relationship

When we were preparing for COVID-19, I got on the phone and spoke to our contacts to ask what...

May 2020
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Director

Relationship

PwC seems to be a very stable group. Their management is closely aligned with our goals and our...

May 2020
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Director

Project Results

We started with a small scope with PwC, and then due to their quality performance, we have since...

May 2020
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CFO

Relationship

We brought the vendor an additional billing office to help us get caught up on our accounts. The...

Mar 2020
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CFO

Relationship

There isn't anything I think that the vendor could improve. One of our executives would probably say...

Mar 2020
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CFO

Relationship

The vendor has been really good to work with. We have been catching up, and we finally have a fully...

Mar 2020
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VP/Other Executive

Tools and Methodology

PwC has helped generate some cash. PwC has been able to help us as we grow. I don’t have the ability...

Mar 2020
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VP/Other Executive

ROI and Cost

We are not nickel-and-dimed by PwC. One of the reasons for that is I have a very well-established...

Mar 2020
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VP/Other Executive

Project Results

In our last engagement, PwC generated more cash than I had expected, so they exceeded my...

Mar 2020
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VP/Other Executive

People and Knowledge

I would tell people considering PwC to just spend the time and effort to get the playbook and the...

Mar 2020
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VP/Other Executive

Tools and Methodology

The vendor's performance measures really well. When we started the partnership, PwC sent leaders to...

Feb 2020
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VP/Other Executive

Tools and Methodology

I am most impressed with PwC's commitment to working with us on our playbooks and ensuring that they...

Feb 2020
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VP/Other Executive

Project Results

PwC has been a great partner for us. They provide great customer service, and their team is very...

Feb 2020
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VP/Other Executive

ROI and Cost

I always want more for my money, but I give PwC a high rating when it comes to receiving our money's...

Feb 2020
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VP/Other Executive

Project Results

When we have too much work in the central business office, we can use PwC's extended business office...

Feb 2020
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VP/Other Executive

Project Results

Overall, things with PwC have been really good. They do a great job of helping us see the things...

Jan 2020
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VP/Other Executive

Tools and Methodology

PwC goes through our accounts and tells us what caused those to drag out for so long, and we get a...

Jan 2020
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VP/Other Executive

Relationship

PwC has meetings where all of their clients get together to talk about different issues, including...

Jan 2020
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VP/Other Executive

Relationship

We meet with PwC every quarter. We do a really good job with them, and we have been very successful...

Jan 2020
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Director

Project Results

When we reach out to PwC, they are always very helpful. They always have enough staff to take on our...

Jan 2020
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Director

Tools and Methodology

We have a great working relationship with PwC. We use their services whenever we are short on staff...

Jan 2020
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Director

Project Results

PwC performs better than other vendors that do similar things. PwC gets about the same number of...

Jan 2020
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Manager

Relationship

We appreciate everything that PwC does. Things are going really well. We saw that PwC was able to...

Jan 2020
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Manager

Tools and Methodology

It is a great benefit for our organization to get the information to the payer as needed so that we...

Jan 2020
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Manager

Relationship

The amount of visibility that PwC provides is good. We meet with them regularly to discuss any...

Jan 2020
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Manager

ROI and Cost

PwC's productivity has been pretty consistent with our staff. They definitely attain the goals that...

Jan 2020
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Director

Relationship

I wouldn’t say that PwC nickel-and-dimes. I would contract with the vendor again. Their performance...

Jan 2020
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Director

Tools and Methodology

We had a lot of accounts returned to us for activities that we needed to help PwC with, and some of...

Jan 2020
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Director

Relationship

PwC has good communication, and they have a good process in place for accounts that need our...

Jan 2020
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Director

Relationship

Executive involvement from PwC has been good. Every time we have a status call, an executive is...

Jan 2020
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Director

ROI and Cost

We have gotten our money’s worth from the PwC system. The vendor provides very good technology and...

Jan 2020
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VP/Other Executive

Relationship

Our experience with PwC has been nothing short of excellent. I would surely call our relationship a...

Jan 2020
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VP/Other Executive

ROI and Cost

PwC doesn't nickel-and-dime. They give us a great rate based on a sliding performance scale. I can't...

Jan 2020
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VP/Other Executive

Tools and Methodology

PwC's leadership is responsive and respectful. Their teams are dedicated to the work they do for us;...

Jan 2020
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VP/Other Executive

Tools and Methodology

PwC is trying to work themselves out of a job. They are smart enough to realize that won't happen....

Jan 2020
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VP/Other Executive

Relationship

We have regular meetings with PwC, and I would absolutely purchase their services again. They...

Jan 2020
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VP/Other Executive

Relationship

I would certainly give PwC a high rating for the strength of the partnership. They have been with us...

Jan 2020
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VP/Other Executive

Other Observations

The vendor is pricey, but they are very good. We get what we pay for. Of course, we wish we could...

Jan 2020
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VP/Other Executive

Project Results

I would certainly give PwC a high rating for driving tangible outcomes. The dollars are...

Jan 2020
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Director

ROI and Cost

I am satisfied that we are receiving our money's worth. We gave PwC a huge chunk of business, and...

Jan 2020
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Director

Other Observations

Because we have been working with PwC for a long time, we are bound to get a sour grape in the...

Jan 2020
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Director

Relationship

One of the requirements I have for vendors is to have regular calls with them. I don't just get the...

Jan 2020
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Director

Project Results

I have to give the vendor a high score for driving tangible outcomes. If they weren't outstanding,...

Jan 2020
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VP/Other Executive

Tools and Methodology

The PwC team is just a group of rock stars. We gave PwC a mess with our A/R, and they went through...

Dec 2019
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VP/Other Executive

Relationship

We have had such a great experience with PwC. The executive partner I work with is phenomenal and...

Dec 2019
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Director

Tools and Methodology

PwC meets my expectations, but I would like the company to collect more money if they want a higher...

Nov 2019
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Director

Tools and Methodology

The consultants from PwC retain information and use our feedback more appropriately than another...

Nov 2019
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Manager

Tools and Methodology

PwC's weak point is training staff members up front.

Nov 2019
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Manager

Tools and Methodology

PwC is good at taking feedback and understanding what we are relaying back to them. I think that PwC...

Nov 2019
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VP/Other Executive

ROI and Cost

PwC has helped us scale. We needed a lot of collectors to jump all over our accounts. Those...

Nov 2019
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VP/Other Executive

ROI and Cost

PwC's rates are fair. We have gotten our money's worth.

Nov 2019
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VP/Other Executive

Tools and Methodology

The complaint we have with PwC is that sometimes they lob things back over the fence for us to...

Nov 2019
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VP/Other Executive

Relationship

We have used PwC's services for a number of things, and PwC has done a fantastic job for us. We can...

Oct 2019
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VP/Other Executive

People and Knowledge

PwC is a fantastic vendor. They are on the higher end of the scale in terms of what we pay for their...

Oct 2019
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VP/Other Executive

Tools and Methodology

PwC has better reporting and onboarding than the other vendors we use have. PwC has a very...

Sep 2019
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Manager

Project Results

PwC has the manpower to work smaller dollar accounts that may fall between the cracks or the...

Aug 2019
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Manager

Project Results

We have seen a decrease in our denials with PwC. However, systematically as a facility, we still...

Aug 2019
 Helpful

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Director

Other Observations

I rank the staff members higher than the temporary people that PwC hires.

Jun 2019
 Helpful

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Director

Tools and Methodology

I would like to see PwC develop more automation and artificial intelligence.

Jun 2019
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Director

Tools and Methodology

PwC is very responsive and timely.

Jun 2019
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Director

ROI and Cost

PwC's services are a little more costly than other solutions.

Jun 2019
 Helpful

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CEO/President

Other Observations

Communication can always be better. There are always communication difficulties when clinicians get...

Mar 2019
 Helpful

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CEO/President

Relationship

Things are going really well. We are very pleased with PwC's work, and we have made some substantial...

Mar 2019
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CEO/President

Tools and Methodology

PwC maintains visibility by having regular meetings and setting metrics and action plans in advance....

Mar 2019
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CEO/President

Project Results

I thought that PwC had competent people. The firm was on the money with meeting time frames and with...

Mar 2019
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CEO/President

Project Results

PwC helped us with cash at the point of service, and they also helped us refine our scheduling. We...

Mar 2019
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CFO

ROI and Cost

PwC is very accommodating with pricing and billing. They have worked with us to spread high payments...

Feb 2019
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CFO

Tools and Methodology

PwC provides a full report every month with information on outcomes, weekly cash, and weekly...

Feb 2019
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CFO

Project Results

We had PwC work on a project that was outside their scope. They were very thorough and worked with...

Feb 2019
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CFO

Project Results

PwC is always spot on with reporting and data analyses. I have to give them high marks for their...

Feb 2019
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CFO

Project Results

We have weekly calls with PwC executives; those calls include weekly agendas. PwC does everything...

Feb 2019
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CFO

Project Results

After the first few months of working with PwC, we were back to meeting our cash goal. Our A/R days...

Feb 2019
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Manager

ROI and Cost

PwC did nickel-and-dime when we were doing the contract, but now the contract is what it is. PwC...

Feb 2019
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Manager

People and Knowledge

PwC’s management people are great. But we are still identifying things that they aren’t doing...

Feb 2019
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Manager

Tools and Methodology

The reports PwC gives are from a tool on their end. We get a biweekly report of the inventory. It...

Feb 2019
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Manager

Tools and Methodology

We meet with PwC every week to go over the agenda, questions they have, and things that we want to...

Feb 2019
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Manager

Project Results

Things are going well with PwC. It took a while to get up and running; there were training issues....

Feb 2019
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Manager

Project Results

My only disappointment was that in the beginning, PwC was sending a lot of things back to us. So...

Feb 2019
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Manager

Project Results

From a business perspective, PwC does great. And in terms of working A/R days, I think they are...

Feb 2019
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Manager

Project Results

PwC does a great job. They are staffed really well and can get to all our accounts. I think that is...

Feb 2019
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Manager

Other Observations

PwC interacts with my boss a little more than they interact with me. That is fine, but when I give...

Feb 2019
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Manager

People and Knowledge

PwC does a great job. One improvement would be the staff training. In the last year, we have been...

Feb 2019
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Director

Project Results

We have worked with PwC for years, and they have done a fantastic job. PwC struggles with getting...

Feb 2019
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