PwC Extended Business Office Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Value
PwC has exceeded our expectations on the estimates of our legacy rundown. There has maybe been a...
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Relationship, Services
PwC has done a nice job of being able to scale quickly for us. The challenges are at times just...
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Value
PwC performs pretty well and is pretty comparable to the other firms that we use.
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Relationship
PwC’s leadership has had some attrition and turnover, as has the staff. So that has been a struggle...
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Relationship, Services
It seems like there has just been a lot of leadership turnover over the past year. This happened...
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Relationship, Operations, Services
We started utilizing offshore services, and the quality of work has deteriorated. We eventually got...
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Relationship, Operations, Services
I wouldn’t work with PwC again because of the deterioration of quality since we moved our services...
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Relationship
We interact with PwC executives and have a good rapport with them. PwC is agile, and they adjust as...
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Operations
The firm could possibly work on their ability to go from contracts to implementations a little...
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Relationship
In terms of knowledge, PwC is a step ahead, and maybe that is because they have advisory functions...
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Relationship, Services
PwC has a big business office, so they can retain the talent. I don't think we have enough...
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Relationship, Operations
We see turnover on our team at PwC, and we see more gaps between training and staff. The firm is...
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Value
PwC is very reasonable about what they charge us for. Certainly, the contract terms drive a lot of...
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Loyalty
I would say that PwC exceeds our expectations. I don't think they consistently exceed our...
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Relationship, Services
PwC communicates very well, and they understand the root cause of why accounts age in terms of A/R....
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Relationship, Operations
I would suggest that PwC’s staff-level folks be trained quicker on their client's systems. That...
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Relationship
PwC is communicative and persistent. They are involved in certain meetings, and they are providing...
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Relationship
I really wish PwC would be a little more black and white about what they are not able to resolve and...
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Relationship, Services
PwC has more national experience than others within the market. PwC has stronger reporting, more...
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Relationship
PwC stands behind their brand name relative to the services they offer. They are extremely...
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Relationship
PwC has a strong reputation in the business community, so there is branding associated with that...
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Services, Value
We use PwC to wind down our legacy A/R. After all the billing is done, the last thing is the final...
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