PwC Extended Business Office Commentary
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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VP/Other Executive

Operations, Value

We have condensed from multiple firms doing A/R stuff to one, and that firm is PwC. PwC meets my...

Jul 2025
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VP/Other Executive

Relationship

PwC has varying degrees of strength at the executive level. I really couldn't say what the value add...

Jul 2025
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VP/Other Executive

Relationship, Value

PwC definitely has a strong willingness to partner to get the work done. They are not going to...

Jul 2025
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VP/Other Executive

Relationship, Operations

Because we work so closely together, and PwC does have a ton of intel about what we are already...

Jul 2025
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VP/Other Executive

Operations

We gave PwC aged accounts, and it would have been impossible for anyone to recover some of the...

Jul 2025
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VP/Other Executive

Relationship, Services, Value

The communication we have with PwC is driving the most value. When we look at our aged A/R, we want...

Jul 2025
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VP/Other Executive

Relationship, Operations

Whenever we have an engagement with PwC for aged A/R, the firm is going to utilize offshore...

Jul 2025
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VP/Other Executive

Operations, Services, Value

PwC is really good from the standpoint that they are willing to work with us. They can be at the...

Jun 2025
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VP/Other Executive

Relationship, Services

We expand fast, so we may have one leader at one point, and then a few months later, we will grow....

Jun 2025
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VP/Other Executive

Relationship, Operations, Value

The same people from PwC have engaged with us over the years. That tells me that the firm is...

Jun 2025
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VP/Other Executive

Relationship, Operations, Services

I have used PwC for several projects. The professionalism and the knowledge of the consultants they...

Jun 2025
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VP/Other Executive

Relationship, Operations, Value

PwC has met every deadline we have given them for this project, as well as deadlines for prior...

Jun 2025
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VP/Other Executive

Relationship, Services

The positives of PwC are the collaboration between the PwC team and the executive team, as well as...

Jun 2025
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Director

Relationship, Services

PwC’s first touches have not exceeded our expectations, but we have KPIs in place to improve those,...

Jun 2025
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Director

Relationship, Services

We like the ease of working with PwC and the fact that their folks are in our system. Quite frankly,...

Jun 2025
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VP/Other Executive

Services

The issue is not so much PwC's retention of staff as it is getting qualified staff. We have to...

Apr 2025
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VP/Other Executive

Value

PwC avoids charging for every little thing, but we are not happy with their fee schedule for us....

Apr 2025
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VP/Other Executive

Loyalty, Operations, Value

I am not very likely to recommend PwC’s EBOS to others because we are not getting great results or...

Apr 2025
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VP/Other Executive

Services

We have consistent communication with PwC, and they provide some feedback on denials. PwC is working...

Apr 2025
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Director

Relationship

I am a leader at my organization, and if I need to get ahold of a managing partner on the firm's...

Jan 2025
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Director

Relationship

The firm does well in terms of helping us understand long-term trends. If they are working on 100 of...

Jan 2025
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Director

Value

As we drive the firm more business, we do a risk-scale model. If they do better, then we get a...

Jan 2025
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VP/Other Executive

Value

PwC has exceeded our expectations on the estimates of our legacy rundown. There has maybe been a...

Dec 2024
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VP/Other Executive

Relationship, Services

PwC has done a nice job of being able to scale quickly for us. The challenges are at times just...

Dec 2024
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Manager

Value

PwC performs pretty well and is pretty comparable to the other firms that we use.

Sep 2024
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Manager

Relationship

PwC’s leadership has had some attrition and turnover, as has the staff. So that has been a struggle...

Sep 2024
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Director

Relationship, Services

It seems like there has just been a lot of leadership turnover over the past year. This happened...

Aug 2024
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Director

Relationship, Operations, Services

We started utilizing offshore services, and the quality of work has deteriorated. We eventually got...

Aug 2024
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Director

Relationship, Operations, Services

I wouldn’t work with PwC again because of the deterioration of quality since we moved our services...

Aug 2024
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VP/Other Executive

Relationship

We interact with PwC executives and have a good rapport with them. PwC is agile, and they adjust as...

Jul 2024
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VP/Other Executive

Operations

The firm could possibly work on their ability to go from contracts to implementations a little...

Jul 2024
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VP/Other Executive

Relationship

In terms of knowledge, PwC is a step ahead, and maybe that is because they have advisory functions...

Jul 2024
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VP/Other Executive

Relationship, Services

PwC has a big business office, so they can retain the talent. I don't think we have enough...

Jul 2024
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VP/Other Executive

Relationship, Operations

We see turnover on our team at PwC, and we see more gaps between training and staff. The firm is...

Jul 2024
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