PwC Extended Business Office Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship
The firm is very data driven, so that is good. They have a good command and control of the business...
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Relationship
The firm is straightforward and transparent, and they are always available for issue management....
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Relationship
The firm is open and willing to be flexible based on our needs, and they understand that the...
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Loyalty, Relationship, Services
Overall, I have had the opportunity to work with multiple outsourcing vendors, and the reason why...
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Services
The improvements we need are probably in places that I haven't necessarily asked for. I think that...
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Relationship
We have had good experiences in negotiating with PwC. To exceed my expectations, the firm could...
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Relationship, Services
Ramping things up with our EHR vendor and their requirements for offshoring was really slow. The...
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Loyalty, Relationship
I think we, not the firm, are mostly driving outcomes. Our perspective is different from theirs; we...
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Loyalty, Relationship
PwC does really well in forecasting to see what the future is going to hold in terms of cash that we...
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Relationship
PwC has great people to work with. They are good and very responsive. They hear what we have to say...
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Relationship, Services
PwC doesn’t always exceed expectations. There are times when something falls through the cracks. But...
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Relationship
Overall, the firm does really well, but I think I would like to see them do more work in helping the...
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Relationship
I could be speaking out of the scope of the SLA, but sometimes I think it would be beneficial for us...
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Relationship
There are always some opportunities for improvement, but overall, the firm does a great job. They...
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Relationship, Services
Once in a while, we hear from the firm about trends they are seeing with some of the payers. They do...
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Relationship, Value
I think the firm is pretty flexible and reasonable with charging. In terms of driving tangible...
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Operations
Sometimes we have to give feedback multiple times, like on certain scenarios where we are not...
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Relationship, Services
I wasn't on board with outsourcing in the first place. I understand why we did it, but I knew it...
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Relationship
Any vendor partnership is difficult. We really have to be on the same page, have the same...
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Relationship, Services
There has been difficulty in managing the expectations, files, and ramp-up. Unfortunately, PwC...
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Loyalty, Relationship
PwC has good plans, and they present us with good plans for strategy. Where PwC falls short is their...
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Relationship
PwC’s executive involvement is great. We meet on a regular basis. The firm provides us with...
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Operations
I would tell others looking at PwC to ensure the scope and timeline are very clear and set in stone....
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Relationship
I don't typically deal with the day-to-day work and the individual users, but due to turnover for...
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Operations, Value
We have condensed from multiple firms doing A/R stuff to one, and that firm is PwC. PwC meets my...
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Relationship
PwC has varying degrees of strength at the executive level. I really couldn't say what the value add...
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Relationship, Value
PwC definitely has a strong willingness to partner to get the work done. They are not going to...
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Relationship, Operations
Because we work so closely together, and PwC does have a ton of intel about what we are already...
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Operations
We gave PwC aged accounts, and it would have been impossible for anyone to recover some of the...
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Relationship, Services, Value
The communication we have with PwC is driving the most value. When we look at our aged A/R, we want...
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Relationship, Operations
Whenever we have an engagement with PwC for aged A/R, the firm is going to utilize offshore...
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Operations, Services, Value
PwC is really good from the standpoint that they are willing to work with us. They can be at the...
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Relationship, Services
We expand fast, so we may have one leader at one point, and then a few months later, we will grow....
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Relationship, Operations, Value
The same people from PwC have engaged with us over the years. That tells me that the firm is...
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Relationship, Operations, Services
I have used PwC for several projects. The professionalism and the knowledge of the consultants they...
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Relationship, Operations, Value
PwC has met every deadline we have given them for this project, as well as deadlines for prior...
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Relationship, Services
The positives of PwC are the collaboration between the PwC team and the executive team, as well as...
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Relationship, Services
PwC’s first touches have not exceeded our expectations, but we have KPIs in place to improve those,...
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Relationship, Services
We like the ease of working with PwC and the fact that their folks are in our system. Quite frankly,...
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Services
The issue is not so much PwC's retention of staff as it is getting qualified staff. We have to...
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Value
PwC avoids charging for every little thing, but we are not happy with their fee schedule for us....
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Loyalty, Operations, Value
I am not very likely to recommend PwC’s EBOS to others because we are not getting great results or...
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Services
We have consistent communication with PwC, and they provide some feedback on denials. PwC is working...
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Relationship
I am a leader at my organization, and if I need to get ahold of a managing partner on the firm's...
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Relationship
The firm does well in terms of helping us understand long-term trends. If they are working on 100 of...
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Value
As we drive the firm more business, we do a risk-scale model. If they do better, then we get a...
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Value
PwC has exceeded our expectations on the estimates of our legacy rundown. There has maybe been a...
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Relationship, Services
PwC has done a nice job of being able to scale quickly for us. The challenges are at times just...
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