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User Commentary
Value
PwC performs pretty well and is pretty comparable to the other firms that we use.
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Relationship
PwC’s leadership has had some attrition and turnover, as has the staff. So that has been a struggle...
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Relationship, Services
It seems like there has just been a lot of leadership turnover over the past year. This happened...
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Relationship, Operations, Services
We started utilizing offshore services, and the quality of work has deteriorated. We eventually got...
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Relationship, Operations, Services
I wouldn’t work with PwC again because of the deterioration of quality since we moved our services...
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Relationship
We interact with PwC executives and have a good rapport with them. PwC is agile, and they adjust as...
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Operations
The firm could possibly work on their ability to go from contracts to implementations a little...
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Relationship
In terms of knowledge, PwC is a step ahead, and maybe that is because they have advisory functions...
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Relationship, Services
PwC has a big business office, so they can retain the talent. I don't think we have enough...
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Relationship, Operations
We see turnover on our team at PwC, and we see more gaps between training and staff. The firm is...
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Value
PwC is very reasonable about what they charge us for. Certainly, the contract terms drive a lot of...
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Loyalty
I would say that PwC exceeds our expectations. I don't think they consistently exceed our...
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Relationship, Services
PwC communicates very well, and they understand the root cause of why accounts age in terms of A/R....
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Relationship, Operations
I would suggest that PwC’s staff-level folks be trained quicker on their client's systems. That...
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Relationship
PwC is communicative and persistent. They are involved in certain meetings, and they are providing...
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Relationship
I really wish PwC would be a little more black and white about what they are not able to resolve and...
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Relationship, Services
PwC has more national experience than others within the market. PwC has stronger reporting, more...
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Relationship
PwC stands behind their brand name relative to the services they offer. They are extremely...
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Relationship
PwC has a strong reputation in the business community, so there is branding associated with that...
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Services, Value
We use PwC to wind down our legacy A/R. After all the billing is done, the last thing is the final...
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Relationship, Services
PwC has been very helpful with authorizations as they relate to denials and helping us develop...
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Relationship
PwC is very flexible. They have changed directions with us several times when we have wanted to...
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Relationship
PwC’s top leadership is very engaged and involved, and we don't always see that. They do really seem...
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Relationship, Operations
I was impressed with PwC’s onboarding process and the granular level they got down to with billing...
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Relationship
PwC’s leadership is extremely strong and knowledgeable, and their staff members are getting there. I...
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Services
PwC did a great job anticipating outcomes with their collections, and that is one thing I was...
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Relationship, Services
When it comes to A/R firms, I have had the best experience with PwC. Their reporting and analytics...
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Loyalty, Relationship
The PwC executives have joined us on many calls, and we haven't seen any turnover within PwC so far....
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Relationship
PwC does a good baseline job, but on the over-and-above requests, they tend to overpromise and...
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Relationship, Services
PwC has a massive database of data and accounts, but we are usually the ones finding trends and...
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Relationship
PwC drives cash for us, and that is great, but we are really focused on write-offs because of the...
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Relationship
PwC is a good partner. They have strong leadership that makes for great partners. They approach...
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Value
The collection rate, which is essential for us, is strong. The firm is yielding significant cash....
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Relationship
I have never interacted with anybody offshore when it comes to support for PwC. I don't think my...
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Relationship, Services
If there are gaps, PwC responds and partners with us to close those gaps. If anything goes awry,...
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Relationship, Services
From a performance perspective, PwC is pretty much in line with other firms. PwC does exceed or...
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Relationship, Services
From a performance perspective, PwC is not really outperforming other firms even though they do...
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