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User Commentary
Services, Services
We are trying to be stable with PwC and our EMR conversion, but it doesn't seem like they are ready...
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Relationship, Relationship
We are neutral in sentiment toward offshoring with PwC. We have historically been opposed to it, but...
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Relationship, Relationship, Operations
The staff level at PwC could be improved. There are constant opportunities for improvement. I would...
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Value, Value
PwC does pretty straightforward follow-ups of unpaid accounts at a low rate. We get what we pay for.
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Relationship, Relationship, Relationship, Services, Services, Services
PwC works in smaller balance accounts, specifically commercial insurance. They are supposed to...
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Relationship, Relationship, Relationship, Services, Services, Services
PwC has good analytical tools. They have their workbench where they are able to codify accounts and...
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Value, Value, Value
PwC does a good job of avoiding charging for things we have worked on that fall in their book of...
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Relationship
I am very impressed with the firm's command center dashboard, which allows me to pretty much get...
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Relationship
PwC has a much broader scope to their work than other firms. They work all aspects of A/R with the...
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Relationship, Services
PwC’s analytics, dashboard, and command center set them apart from other firms. Those things make it...
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Relationship
When the engagement first started, PwC gave us their expectations on how they thought they would...
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Relationship
PwC always wants to have calls with us and work with us directly to see what we need to do or what...
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Relationship
PwC is extremely responsive, so much so that sometimes they tend to overwhelm us with their...
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Services
Everything is very well automated with PwC. All of our placements are automated, and once the firm...
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Value
PwC's outcomes are extremely strong and have far exceeded our expectations. We had some models that...
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Relationship
PwC has been very transparent with any issue that has come up, and they have been able to respond to...
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Relationship
PwC has good people to work with, so that makes the engagements very easy. The folks that we work...
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Relationship, Services
PwC does well in following processes, workflows, and documentation so that they are able to...
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Relationship, Operations
When PwC has staff turnover, we have to reeducate new people on our end rather than that happening...
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Relationship, Services
I am a big believer in the virtual business office. I have never really contemplated looking at...
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Value
The firm does not nickel-and-dime. If there is a programming change, there are no added fees. As a...
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Relationship
The firm is not blowing us away with their results, but they are meeting our expectations.
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Relationship
If PwC would bring barriers and performance gaps to our attention before we identified them on a...
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Relationship
Our experience with PwC is really unchanged. They are collecting on low-dollar commercial accounts....
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Value
PwC is definitely an integral part of our business office and strategy at this point. Replacing the...
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Relationship
It is largely the senior leaders from the firm that we find to be responsive. The executives are...
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Relationship, Value
When we were down a number of full-time employees at our facility, PwC was able to help supplement...
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Relationship
The firm’s line-level staff are fine doing the work that we are sending their way. Where there is...
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Relationship
The firm does a good enough job not to hurt us, but at the same time, given their tools and...
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Services
PwC could do a better job of forecasting expenses than forecasting collection rates. There has been...
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Relationship
PwC is willing to adjust their processes to our systems, and they are flexible in their willingness...
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Relationship
PwC could improve their work processes and knowledge surrounding denials. They could also improve...
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