Commentary Summary
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User Commentary
Project Results
PwC always wants to have calls with us and work with us directly to see what we need to do or what...
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Relationship
PwC is extremely responsive, so much so that sometimes they tend to overwhelm us with their...
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Tools and Methodology
Everything is very well automated with PwC. All of our placements are automated, and once the firm...
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Project Results
PwC's outcomes are extremely strong and have far exceeded our expectations. We had some models that...
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Tools and Methodology
PwC has been very transparent with any issue that has come up, and they have been able to respond to...
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People and Knowledge
PwC has good people to work with, so that makes the engagements very easy. The folks that we work...
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People and Knowledge
Our project with PwC is new, so they are still ramping up. The firm is addressing our requirements,...
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Relationship
I am extremely satisfied with PwC. I have no problem reaching out to the higher-ups at the firm to...
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Lessons Learned
I would tell potential PwC customers that the firm has a great deal of experience in extended...
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Project Results
We have a history with PwC, and we have always been very satisfied with any work they have done for...
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Tools and Methodology
PwC does well in following processes, workflows, and documentation so that they are able to...
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People and Knowledge
When PwC has staff turnover, we have to reeducate new people on our end rather than that happening...
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Tools and Methodology
I am a big believer in the virtual business office. I have never really contemplated looking at...
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ROI and Cost
The firm does not nickel-and-dime. If there is a programming change, there are no added fees. As a...
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Project Results
The firm is not blowing us away with their results, but they are meeting our expectations.
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Relationship
If PwC would bring barriers and performance gaps to our attention before we identified them on a...
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Relationship
Our experience with PwC is really unchanged. They are collecting on low-dollar commercial accounts....
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ROI and Cost
PwC is definitely an integral part of our business office and strategy at this point. Replacing the...
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Relationship
It is largely the senior leaders from the firm that we find to be responsive. The executives are...
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ROI and Cost
When we were down a number of full-time employees at our facility, PwC was able to help supplement...
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People and Knowledge
The firm’s line-level staff are fine doing the work that we are sending their way. Where there is...
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Other Observations
The firm does a good enough job not to hurt us, but at the same time, given their tools and...
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Tools and Methodology
PwC could do a better job of forecasting expenses than forecasting collection rates. There has been...
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Relationship
PwC is willing to adjust their processes to our systems, and they are flexible in their willingness...
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People and Knowledge
PwC could improve their work processes and knowledge surrounding denials. They could also improve...
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ROI and Cost
PwC is incredibly involved. They honestly treat my money as their money. They are so interested in...
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Tools and Methodology
PwC is constantly striving to improve upon the way that they do business. They are also very honest....
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Other Observations
We do have to manage the PwC consultants. They are just like employees, so we manage them to make...
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Tools and Methodology
PwC does a really good job with regard to reporting. They refer their clients to their reporting in...
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Project Results
We used PwC for a project, but things went terribly wrong. It was a long ordeal. The issue was with...
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Relationship
PwC went through a management change, and that surprised me because the person that I had been...
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Tools and Methodology
Compared to other firms, PwC seems to have a more systematic way of identifying issues and sharing...
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Project Results
We tried using the firm for government third-party collections, but that wasn’t very successful...
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ROI and Cost
I would like the firm to move their average monthly collections up to a higher percentage. The firm...
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ROI and Cost
The firm is very reasonable in their pricing and the inclusiveness of the services they provide.
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