PwC Extended Business Office
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Mollie Hunt
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User Commentary

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VP/Other Executive

ROI and Cost

PwC is incredibly involved. They honestly treat my money as their money. They are so interested in...

Jun 2022
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VP/Other Executive

Tools and Methodology

PwC is constantly striving to improve upon the way that they do business. They are also very honest....

Jun 2022
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VP/Other Executive

Other Observations

We do have to manage the PwC consultants. They are just like employees, so we manage them to make...

Jun 2022
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VP/Other Executive

Tools and Methodology

PwC does a really good job with regard to reporting. They refer their clients to their reporting in...

Jun 2022
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VP/Other Executive

Project Results

We used PwC for a project, but things went terribly wrong. It was a long ordeal. The issue was with...

Jun 2022
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Director

Relationship

PwC went through a management change, and that surprised me because the person that I had been...

Jun 2022
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Director

Tools and Methodology

Compared to other firms, PwC seems to have a more systematic way of identifying issues and sharing...

Jun 2022
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Director

Project Results

We tried using the firm for government third-party collections, but that wasn’t very successful...

Jun 2022
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Director

ROI and Cost

I would like the firm to move their average monthly collections up to a higher percentage. The firm...

Jun 2022
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Director

ROI and Cost

The firm is very reasonable in their pricing and the inclusiveness of the services they provide.

Jun 2022
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VP/Other Executive

People and Knowledge

I have total access to anybody at PwC that I want to talk to. Even the partners that don't work on...

Dec 2021
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VP/Other Executive

Project Results

I am a creature of habit. I don't know whether there is a better firm than PwC that I could...

Dec 2021
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VP/Other Executive

Tools and Methodology

We don't necessarily get a feedback loop from PwC. They are concentrated on working the claims and...

Dec 2021
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Director

Tools and Methodology

PwC has improved a lot. Things were rocky when we started because we had to train the firm's people...

Dec 2021
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Director

People and Knowledge

PwC has fantastic reporting. One of my favorite things about them is that they can tell us things...

Dec 2021
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Director

Tools and Methodology

We have frequent meetings about the project that someone from PwC typically joins. That is nice. PwC...

Dec 2021
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Director

Other Observations

PwC could help us improve by helping us learn from issues. I wish we could better understand what...

Dec 2021
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Director

Project Results

The firm has outperformed our expectations for cash collections, and that is obviously a really good...

Dec 2021
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Director

Project Results

Every go-live has its share of issues. To increase our satisfaction, the firm would have to have a...

Dec 2021
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Director

People and Knowledge

I can get a senior partner from the firm on the phone when I need one. I can also get someone from...

Dec 2021
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Director

ROI and Cost

Because of the way our fees are set up, the firm is incentivized to perform well. We like that...

Dec 2021
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VP/Other Executive

Tools and Methodology

The firm came in and did a lot of scoping. PwC understands our opportunities and has strong software...

Nov 2021
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Director

Project Results

PwC does a lot for us in terms of the extended business office. They are a significant partner and a...

Nov 2021
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Director

People and Knowledge

PwC has a range of staff like any firm should. The people are sometimes top notch and sometimes just...

Nov 2021
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Director

Project Results

When we are trying to figure out what to do and when we need help, PwC really helps us think about...

Nov 2021
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Director

People and Knowledge

PwC’s responsiveness to us stands out. We can talk to the supervisors, managers, and directors any...

Nov 2021
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Director

Project Results

Part of the reason we do so much work with PwC is that they are able to quickly execute. We have...

Nov 2021
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Director

Relationship

PwC is one of the most efficient and effective groups that we have worked with. That is huge. Our...

Oct 2021
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Director

Tools and Methodology

Once we saw PwC’s past level of performance, we decided that we could make some strategic changes...

Oct 2021
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Director

ROI and Cost

PwC is very valuable, but they can be expensive. I understand that that is because they provide such...

Oct 2021
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Director

Tools and Methodology

PwC is very strategic in their approach. They are not willy-nilly. PwC has had a very structured...

Oct 2021
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Director

Relationship

The firm is involved all the way up to their senior executives. PwC is very engaged with us. If we...

Oct 2021
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CFO

Project Results

Our engagement with PwC is going very well. We have used them several times, and each time our A/R...

Oct 2021
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CFO

People and Knowledge

PwC has been a very good partner. We have a fixed rate with them, so there is no nickel-and-diming....

Oct 2021
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CFO

People and Knowledge

PwC is very proactive. We recently had a leadership change with them, and I am dealing with a couple...

Oct 2021
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CFO

Project Results

I only have one little pain point in working with PwC for A/R rundown. PwC still needs information...

Oct 2021
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CFO

Tools and Methodology

We have gotten very familiar with the remote side of things, especially under the COVID-19...

Oct 2021
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Director

Project Results

PwC needs to provide more clinical expertise on appeals. From an outcomes perspective, it would be...

Oct 2021
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