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PwC Extended Business Office
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Mollie Hunt
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Extended Business Office Services 2021: Achieving Profitability While Reducing the Administrative Burden
Extended Business Office Services 2021:
Achieving Profitability While Reducing the Administrative Burden
October 2021
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VP/Other Executive

Project Results

PwC always wants to have calls with us and work with us directly to see what we need to do or what...

Jan 2023
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VP/Other Executive

Relationship

PwC is extremely responsive, so much so that sometimes they tend to overwhelm us with their...

Jan 2023
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VP/Other Executive

Tools and Methodology

Everything is very well automated with PwC. All of our placements are automated, and once the firm...

Jan 2023
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VP/Other Executive

Project Results

PwC's outcomes are extremely strong and have far exceeded our expectations. We had some models that...

Jan 2023
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VP/Other Executive

Tools and Methodology

PwC has been very transparent with any issue that has come up, and they have been able to respond to...

Jan 2023
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VP/Other Executive

People and Knowledge

PwC has good people to work with, so that makes the engagements very easy. The folks that we work...

Jan 2023
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VP/Other Executive

People and Knowledge

Our project with PwC is new, so they are still ramping up. The firm is addressing our requirements,...

Jan 2023
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VP/Other Executive

Relationship

I am extremely satisfied with PwC. I have no problem reaching out to the higher-ups at the firm to...

Jan 2023
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VP/Other Executive

Lessons Learned

I would tell potential PwC customers that the firm has a great deal of experience in extended...

Jan 2023
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VP/Other Executive

Project Results

We have a history with PwC, and we have always been very satisfied with any work they have done for...

Jan 2023
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Director

Tools and Methodology

PwC does well in following processes, workflows, and documentation so that they are able to...

Dec 2022
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Director

People and Knowledge

When PwC has staff turnover, we have to reeducate new people on our end rather than that happening...

Dec 2022
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Director

Tools and Methodology

I am a big believer in the virtual business office. I have never really contemplated looking at...

Dec 2022
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Director

ROI and Cost

The firm does not nickel-and-dime. If there is a programming change, there are no added fees. As a...

Dec 2022
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Director

Project Results

The firm is not blowing us away with their results, but they are meeting our expectations.

Dec 2022
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Director

Relationship

If PwC would bring barriers and performance gaps to our attention before we identified them on a...

Dec 2022
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Director

Relationship

Our experience with PwC is really unchanged. They are collecting on low-dollar commercial accounts....

Dec 2022
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Director

ROI and Cost

PwC is definitely an integral part of our business office and strategy at this point. Replacing the...

Dec 2022
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Director

Relationship

It is largely the senior leaders from the firm that we find to be responsive. The executives are...

Dec 2022
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Director

ROI and Cost

When we were down a number of full-time employees at our facility, PwC was able to help supplement...

Dec 2022
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Director

People and Knowledge

The firm’s line-level staff are fine doing the work that we are sending their way. Where there is...

Dec 2022
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Director

Other Observations

The firm does a good enough job not to hurt us, but at the same time, given their tools and...

Dec 2022
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VP/Other Executive

Tools and Methodology

PwC could do a better job of forecasting expenses than forecasting collection rates. There has been...

Dec 2022
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VP/Other Executive

Relationship

PwC is willing to adjust their processes to our systems, and they are flexible in their willingness...

Oct 2022
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VP/Other Executive

People and Knowledge

PwC could improve their work processes and knowledge surrounding denials. They could also improve...

Oct 2022
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VP/Other Executive

ROI and Cost

PwC is incredibly involved. They honestly treat my money as their money. They are so interested in...

Jun 2022
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VP/Other Executive

Tools and Methodology

PwC is constantly striving to improve upon the way that they do business. They are also very honest....

Jun 2022
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VP/Other Executive

Other Observations

We do have to manage the PwC consultants. They are just like employees, so we manage them to make...

Jun 2022
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VP/Other Executive

Tools and Methodology

PwC does a really good job with regard to reporting. They refer their clients to their reporting in...

Jun 2022
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VP/Other Executive

Project Results

We used PwC for a project, but things went terribly wrong. It was a long ordeal. The issue was with...

Jun 2022
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Director

Relationship

PwC went through a management change, and that surprised me because the person that I had been...

Jun 2022
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Director

Tools and Methodology

Compared to other firms, PwC seems to have a more systematic way of identifying issues and sharing...

Jun 2022
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(0)
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Director

Project Results

We tried using the firm for government third-party collections, but that wasn’t very successful...

Jun 2022
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(0)
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Director

ROI and Cost

I would like the firm to move their average monthly collections up to a higher percentage. The firm...

Jun 2022
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Director

ROI and Cost

The firm is very reasonable in their pricing and the inclusiveness of the services they provide.

Jun 2022
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