Home chevron icon Services & Consulting chevron icon Revenue Cycle Services chevron icon Extended Business Office

PwC Extended Business Office
Filtered view: All

Subject Expert
Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Extended Business Office Services 2021: Achieving Profitability While Reducing the Administrative Burden
Extended Business Office Services 2021:
Achieving Profitability While Reducing the Administrative Burden
October 2021
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
VP/Other Executive

ROI and Cost

PwC is incredibly involved. They honestly treat my money as their money. They are so interested in...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

PwC is constantly striving to improve upon the way that they do business. They are also very honest....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations

We do have to manage the PwC consultants. They are just like employees, so we manage them to make...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

PwC does a really good job with regard to reporting. They refer their clients to their reporting in...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Project Results

We used PwC for a project, but things went terribly wrong. It was a long ordeal. The issue was with...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

PwC went through a management change, and that surprised me because the person that I had been...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

Compared to other firms, PwC seems to have a more systematic way of identifying issues and sharing...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

We tried using the firm for government third-party collections, but that wasn’t very successful...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

I would like the firm to move their average monthly collections up to a higher percentage. The firm...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

The firm is very reasonable in their pricing and the inclusiveness of the services they provide.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

People and Knowledge

I have total access to anybody at PwC that I want to talk to. Even the partners that don't work on...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Project Results

I am a creature of habit. I don't know whether there is a better firm than PwC that I could...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

We don't necessarily get a feedback loop from PwC. They are concentrated on working the claims and...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

PwC has improved a lot. Things were rocky when we started because we had to train the firm's people...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

PwC has fantastic reporting. One of my favorite things about them is that they can tell us things...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

We have frequent meetings about the project that someone from PwC typically joins. That is nice. PwC...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations

PwC could help us improve by helping us learn from issues. I wish we could better understand what...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

The firm has outperformed our expectations for cash collections, and that is obviously a really good...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

Every go-live has its share of issues. To increase our satisfaction, the firm would have to have a...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

I can get a senior partner from the firm on the phone when I need one. I can also get someone from...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

Because of the way our fees are set up, the firm is incentivized to perform well. We like that...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

The firm came in and did a lot of scoping. PwC understands our opportunities and has strong software...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

PwC does a lot for us in terms of the extended business office. They are a significant partner and a...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

PwC has a range of staff like any firm should. The people are sometimes top notch and sometimes just...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

When we are trying to figure out what to do and when we need help, PwC really helps us think about...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

PwC’s responsiveness to us stands out. We can talk to the supervisors, managers, and directors any...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

Part of the reason we do so much work with PwC is that they are able to quickly execute. We have...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

PwC is one of the most efficient and effective groups that we have worked with. That is huge. Our...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

Once we saw PwC’s past level of performance, we decided that we could make some strategic changes...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

PwC is very valuable, but they can be expensive. I understand that that is because they provide such...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

PwC is very strategic in their approach. They are not willy-nilly. PwC has had a very structured...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The firm is involved all the way up to their senior executives. PwC is very engaged with us. If we...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Project Results

Our engagement with PwC is going very well. We have used them several times, and each time our A/R...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

People and Knowledge

PwC has been a very good partner. We have a fixed rate with them, so there is no nickel-and-diming....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

People and Knowledge

PwC is very proactive. We recently had a leadership change with them, and I am dealing with a couple...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Project Results

I only have one little pain point in working with PwC for A/R rundown. PwC still needs information...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Tools and Methodology

We have gotten very familiar with the remote side of things, especially under the COVID-19...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

PwC needs to provide more clinical expertise on appeals. From an outcomes perspective, it would be...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
Are Outsourced Revenue Cycle Services Worth the Investment?
16 July 19    |   Daniel Zeitner
Provider organizations need revenue cycle outsourcing firms to take ownership of the complex revenue cycle and to deliver relief for these cost and resource burdens. But are these firms worth the inve



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​