PwC Extended Business Office Commentary

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PwC's senior executives could not explain to me their own reporting. I think their reporting was...

PwC met expectations except for the cost. We're paying too much. The work initially started years...

Our A/R is still really high with PwC, and we're trying to figure out how to bring it down. So,...

We don’t really have that many issues with PwC’s offshore resources, but there's a lot of work that...

We don’t have issues with PwC’s ability to retain qualified talent.

PwC needs to audit their team more so that we know what's happening more regularly. We don't want to...

Overall, PwC is great to work with, and they can spin up a CBO pretty quickly. We've worked with PwC...

We've had file issues, and we still have to manage the vendor and have the vendor manage the...

PwC is able to spin up and train resources fairly quickly. The work they do with their playbook...

From a money standpoint, PwC comes lower on the cost of being offshore, but we have to weigh the...

PwC has collected the cash we wanted; we just have more efficiencies to be gained at this point by...

PwC has proven to be very knowledgeable about revenue cycle performance issues, and they have very...

We like the level of professionalism that PwC brings to the topics that I have engaged them with....

PwC understands our goals and how their solutions can complement what we are trying to do, and that...

PwC is not the cheapest firm. We get what we pay for. From a value perspective, it isn't that the...

The person I work with at PwC takes the time to understand what our priorities are and offers...

I have implemented PwC’s services in different roles, and I have always been impressed by the...

PwC is deeply embedded with our senior leadership team, so there is a level of comfort that I have...

From a staffing perspective, we have had a lot of turnover with PwC, and that creates some swirl at...

We have utilized PwC for many years, and they are entrenched within our business model at this...

I have an extremely responsible leadership team that I work with at PwC, and we have been working...

A lot of the resources from PwC are offshore, and it is really problematic because they work in the...

PwC has made a fair number of improvements, and I will give them kudos for those things. Several...

We have been exclusively reliant on PwC’s domestic resources for many years. We are attempting to...

I certainly like PwC’s responsiveness. We have been long-term clients of theirs. PwC has had a...

PwC could exceed my expectations by anticipating the questions I ask and answering them before I...

The firm is very data driven, so that is good. They have a good command and control of the business...

The firm is straightforward and transparent, and they are always available for issue management....

The firm is open and willing to be flexible based on our needs, and they understand that the...

Overall, I have had the opportunity to work with multiple outsourcing vendors, and the reason why...

The improvements we need are probably in places that I haven't necessarily asked for. I think that...

We have had good experiences in negotiating with PwC. To exceed my expectations, the firm could...

Ramping things up with our EHR vendor and their requirements for offshoring was really slow. The...

I think we, not the firm, are mostly driving outcomes. Our perspective is different from theirs; we...

PwC does really well in forecasting to see what the future is going to hold in terms of cash that we...

PwC has great people to work with. They are good and very responsive. They hear what we have to say...

PwC doesn’t always exceed expectations. There are times when something falls through the cracks. But...

Overall, the firm does really well, but I think I would like to see them do more work in helping the...

I could be speaking out of the scope of the SLA, but sometimes I think it would be beneficial for us...

There are always some opportunities for improvement, but overall, the firm does a great job. They...

Once in a while, we hear from the firm about trends they are seeing with some of the payers. They do...

I think the firm is pretty flexible and reasonable with charging. In terms of driving tangible...

Sometimes we have to give feedback multiple times, like on certain scenarios where we are not...

I wasn't on board with outsourcing in the first place. I understand why we did it, but I knew it...

Any vendor partnership is difficult. We really have to be on the same page, have the same...

There has been difficulty in managing the expectations, files, and ramp-up. Unfortunately, PwC...

PwC has good plans, and they present us with good plans for strategy. Where PwC falls short is their...

PwC’s executive involvement is great. We meet on a regular basis. The firm provides us with...

I would tell others looking at PwC to ensure the scope and timeline are very clear and set in stone....

I don't typically deal with the day-to-day work and the individual users, but due to turnover for...