PwC Extended Business Office
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Mollie Hunt
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KLAS Research Director - Mollie Hunt
 
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User Commentary

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VP/Other Executive

I have total access to anybody at PwC that I want to talk to. Even the partners that don't work on...

Dec 2021
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VP/Other Executive

I am a creature of habit. I don't know whether there is a better firm than PwC that I could...

Dec 2021
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VP/Other Executive

We don't necessarily get a feedback loop from PwC. They are concentrated on working the claims and...

Dec 2021
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Director

PwC has improved a lot. Things were rocky when we started because we had to train the firm's people...

Dec 2021
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Director

PwC has fantastic reporting. One of my favorite things about them is that they can tell us things...

Dec 2021
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Director

We have frequent meetings about the project that someone from PwC typically joins. That is nice. PwC...

Dec 2021
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Director

PwC could help us improve by helping us learn from issues. I wish we could better understand what...

Dec 2021
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Director

The firm has outperformed our expectations for cash collections, and that is obviously a really good...

Dec 2021
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Director

Every go-live has its share of issues. To increase our satisfaction, the firm would have to have a...

Dec 2021
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Director

I can get a senior partner from the firm on the phone when I need one. I can also get someone from...

Dec 2021
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Director

Because of the way our fees are set up, the firm is incentivized to perform well. We like that...

Dec 2021
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VP/Other Executive

The firm came in and did a lot of scoping. PwC understands our opportunities and has strong software...

Nov 2021
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Director

PwC does a lot for us in terms of the extended business office. They are a significant partner and a...

Nov 2021
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Director

PwC has a range of staff like any firm should. The people are sometimes top notch and sometimes just...

Nov 2021
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Director

When we are trying to figure out what to do and when we need help, PwC really helps us think about...

Nov 2021
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Director

PwC’s responsiveness to us stands out. We can talk to the supervisors, managers, and directors any...

Nov 2021
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Director

Part of the reason we do so much work with PwC is that they are able to quickly execute. We have...

Nov 2021
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Director

PwC is one of the most efficient and effective groups that we have worked with. That is huge. Our...

Oct 2021
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Director

Once we saw PwC’s past level of performance, we decided that we could make some strategic changes...

Oct 2021
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Director

PwC is very valuable, but they can be expensive. I understand that that is because they provide such...

Oct 2021
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Director

PwC is very strategic in their approach. They are not willy-nilly. PwC has had a very structured...

Oct 2021
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Director

The firm is involved all the way up to their senior executives. PwC is very engaged with us. If we...

Oct 2021
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CFO

Our engagement with PwC is going very well. We have used them several times, and each time our A/R...

Oct 2021
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CFO

PwC has been a very good partner. We have a fixed rate with them, so there is no nickel-and-diming....

Oct 2021
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CFO

PwC is very proactive. We recently had a leadership change with them, and I am dealing with a couple...

Oct 2021
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CFO

I only have one little pain point in working with PwC for A/R rundown. PwC still needs information...

Oct 2021
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CFO

We have gotten very familiar with the remote side of things, especially under the COVID-19...

Oct 2021
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Director

PwC needs to provide more clinical expertise on appeals. From an outcomes perspective, it would be...

Oct 2021
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Director

The firm has gone through a couple of changes in terms of the people on our project. There was a...

Sep 2021
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Director

The firm recently gave us access to a new dashboard so that we can track their performance and see...

Sep 2021
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Director

There have been a couple of instances where some of the things we trained the firm on haven't been...

Sep 2021
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Director

The firm has not consistently exceeded our expectations. They could improve the knowledge transfer...

Sep 2021
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Director

The firm has done a really good job of wrapping their arms around the book of business and...

Sep 2021
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VP/Other Executive

At times, we have had disputes with PwC. What we had agreed to was ultimately altered by the time...

Aug 2021
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VP/Other Executive

PwC does not nitpick charges. The firm is transparent. They identify patterns where we could work...

Aug 2021
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VP/Other Executive

PwC is very concerned about data security, so everyone is sensitive about that. The pandemic has...

Aug 2021
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VP/Other Executive

PwC does not do any self-pay. They indirectly affect the patient experience if a claim is...

Aug 2021
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VP/Other Executive

In terms of PwC’s quality, the predictions are spot on when we do a projection and an analysis based...

Aug 2021
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VP/Other Executive

We give PwC a call before an engagement and tell them what it would look like. Then they tell us...

Jul 2021
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VP/Other Executive

We meet with PwC frequently, and they have a portal available to us. I am really very happy with the...

Jul 2021
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VP/Other Executive

When PwC helps us get things turned around in a timely manner, that creates a better experience for...

Jul 2021
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VP/Other Executive

PwC does not nickel-and-dime us. They are good at estimating and projecting. If PwC misses...

Jul 2021
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VP/Other Executive

PwC meets my expectations. I have pretty high expectations of PwC because I have been working with...

Jul 2021
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VP/Other Executive

PwC's executive team is fabulous. It is hard for us to hire good-quality staff, but PwC does a...

Jul 2021
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VP/Other Executive

PwC has a high strategic ability. They have a lot of knowledge, resources, and experience in seeing...

Jul 2021
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VP/Other Executive

PwC's client service is a contributing factor to them being a strong partner. That is incredibly...

Jul 2021
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VP/Other Executive

PwC has a playbook and wants to know exactly how we want them to handle something. If they don't...

Jul 2021
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VP/Other Executive

PwC recently hired a new leader that most people in the industry would be familiar with. When PwC...

Jul 2021
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Director

PwC is doing insurance outsourcing or follow-up for us on commercial claims as a supplement to our...

Jul 2021
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Director

We get very few complaints about PwC. In some cases, like with our bad debt activity, I would like...

Jul 2021
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Director

PwC is responsive to us, not only from a support standpoint but also in terms of special requests....

Jul 2021
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Manager

PwC did a great job. We actually worked with them on a project and had to have multiple associates...

Jun 2021
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Manager

PwC actually worked in our health system so that we could see the outcomes and results. We were able...

Jun 2021
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Manager

The firm has really done a wonderful job in terms of following up with things in a timely manner....

Jun 2021
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Manager

Our relationship is the same, and the communication is the same. The firm communicates through email...

Jun 2021
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