Thank you !

Access info about Extended Business Office on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Extended Business Office.

Will you help us?

Take A Survey

PwC Extended Business Office
Filtered view: All

Subject Expert
Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Related Blogs

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Extended Business Office on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Extended Business Office.

Will you help us?

Take A Survey

to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by

CFO

Our engagement with PwC is going very well. We have used them several times, and each time our A/R...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

PwC has been a very good partner. We have a fixed rate with them, so there is no nickel-and-diming....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

PwC is very proactive. We recently had a leadership change with them, and I am dealing with a couple...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I only have one little pain point in working with PwC for A/R rundown. PwC still needs information...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We have gotten very familiar with the remote side of things, especially under the COVID-19...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

PwC needs to provide more clinical expertise on appeals. From an outcomes perspective, it would be...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The firm has gone through a couple of changes in terms of the people on our project. There was a...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The firm recently gave us access to a new dashboard so that we can track their performance and see...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There have been a couple of instances where some of the things we trained the firm on haven't been...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The firm has not consistently exceeded our expectations. They could improve the knowledge transfer...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The firm has done a really good job of wrapping their arms around the book of business and...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

At times, we have had disputes with PwC. What we had agreed to was ultimately altered by the time...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

PwC does not nitpick charges. The firm is transparent. They identify patterns where we could work...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

PwC is very concerned about data security, so everyone is sensitive about that. The pandemic has...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

PwC does not do any self-pay. They indirectly affect the patient experience if a claim is...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

In terms of PwC’s quality, the predictions are spot on when we do a projection and an analysis based...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We give PwC a call before an engagement and tell them what it would look like. Then they tell us...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We meet with PwC frequently, and they have a portal available to us. I am really very happy with the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When PwC helps us get things turned around in a timely manner, that creates a better experience for...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

PwC does not nickel-and-dime us. They are good at estimating and projecting. If PwC misses...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

PwC meets my expectations. I have pretty high expectations of PwC because I have been working with...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

PwC's executive team is fabulous. It is hard for us to hire good-quality staff, but PwC does a...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

PwC has a high strategic ability. They have a lot of knowledge, resources, and experience in seeing...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

PwC's client service is a contributing factor to them being a strong partner. That is incredibly...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

PwC has a playbook and wants to know exactly how we want them to handle something. If they don't...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

PwC recently hired a new leader that most people in the industry would be familiar with. When PwC...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

PwC is doing insurance outsourcing or follow-up for us on commercial claims as a supplement to our...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We get very few complaints about PwC. In some cases, like with our bad debt activity, I would like...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

PwC is responsive to us, not only from a support standpoint but also in terms of special requests....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

PwC did a great job. We actually worked with them on a project and had to have multiple associates...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

PwC actually worked in our health system so that we could see the outcomes and results. We were able...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The firm has really done a wonderful job in terms of following up with things in a timely manner....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our relationship is the same, and the communication is the same. The firm communicates through email...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

PwC is very integrated within our organization. Specifically, we rely upon PwC's extended business...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

PwC exceeds our expectations with their timeliness and in giving us a forecast for their...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relative to our own staff or PwC's staff, we always have an opportunity to improve our team response...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Whenever we bring a specific problem to PwC relative to knowing our end game or desired target, PwC...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

PwC's analytics reporting is top notch. PwC depends a lot on their analytics and reporting, and...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we compare several firms, PwC always has the ability to come in at a lower rate. That doesn't...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Normally, PwC sends a person to work on-site for us and copy files, send out medical records, and do...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

With the way the year went with COVID-19, we didn't have our meeting like we used to have with PwC....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

PwC is able to bring their expertise and resources to the table. The firm is able to catch some...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

PwC is looking into AI to automate what they are doing because A/R things are just so labor...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor would need to more clearly define the process for us to use them again. They were really...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had weekly or monthly meetings. The vendor communicated the results, but they did not communicate...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The communication was actually really good. The vendor's written reports and up-to-date information...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

PwC is a great company. They are very responsive. They have great reporting tools. I have no...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The firm is consistently exceeding our expectations for cash collections. PwC is well positioned to...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

PwC is definitely one of our stronger vendors. I don't know whether they always exceed my...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

PwC doesn't just work accounts; they give us feedback and trends. They see how we can improve our...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would recommend that PwC expedite some of their account resolutions at times. They need to have...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When there is turnover and new staff members are introduced to a project, it takes a little time to...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

PwC moved their staff to be remote. Candidly, I can't say that has resulted in a deterioration of...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

PwC is very expensive, and another vendor came in with good pricing, so we decided we would try...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

PwC has been very flexible during COVID-19. Because they went virtual immediately, they took over...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had a lot of success with billing. Our DNFB list is the smallest we have ever seen. We have...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The cost is contingency based. It varies based on payment. The vendor has been very fair about pricing....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have integrated with PwC completely. They are barely a vendor; they are just my staff members at...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have had to take a step back on our engagement with PwC because of the COVID-19 pandemic, but the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I didn't spend a huge amount of money on PwC's services. I was paying an hourly rate for their...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would absolutely buy PwC's services again. My expectations are pretty high, but the vendor still...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

PwC does a really good job with what they call their playbook outline. They get our buy-in, make...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When I have jumped into calls that were being held between my leadership team and PwC's leadership...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

PwC is a little bit more expensive, so it is harder to feel like we are getting our money's worth....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The decision to engage PwC wasn't mine, but it was a good one. PwC did a very good job on their...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

PwC supported us throughout the COVID-19 crisis. We didn't look to them to provide that support...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

PwC avoids charging us for every little thing. We have a partnership. The vendor has amended their...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Overall, we had a good partnership with the vendor. We are confident in their skills and have had...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor provided us with certain recommendations for our project. They applied a timeline and...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I think that the vendor has a plan going forward, but they could improve their understanding of some...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

PwC was excellent during the COVID-19 pandemic. They offered a lot of information and held a weekly...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

PwC doesn't nickel-and-dime us. They are charging us exactly what we expect them to charge us. The...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

PwC meets our expectations. They deliver on claim resolution. PwC provides pretty detailed reporting...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have been partners with PwC for a long time. During that time, we have seen the vendor evolve,...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

PwC's collection representatives need to be more analytical and less prescriptive. The industry...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

PwC consistently performs well for us. They give us more than value; they give us a real...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF