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PwC Extended Business Office Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
PwC was good for legacy work. I maybe wouldn't use them for other stuff, but they did a good job on...
PwC is not part of our long-term plans because we're going to bring things in internally. We're on a...
There's a lot of turnover with PwC, but I suppose that goes with the territory at that level of...
PwC's senior executives could not explain to me their own reporting. I think their reporting was...
PwC met expectations except for the cost. We're paying too much. The work initially started years...
Our A/R is still really high with PwC, and we're trying to figure out how to bring it down. So,...
We don’t really have that many issues with PwC’s offshore resources, but there's a lot of work that...
We don’t have issues with PwC’s ability to retain qualified talent.
PwC needs to audit their team more so that we know what's happening more regularly. We don't want to...
Overall, PwC is great to work with, and they can spin up a CBO pretty quickly. We've worked with PwC...
We've had file issues, and we still have to manage the vendor and have the vendor manage the...
PwC is able to spin up and train resources fairly quickly. The work they do with their playbook...
From a money standpoint, PwC comes lower on the cost of being offshore, but we have to weigh the...
PwC has collected the cash we wanted; we just have more efficiencies to be gained at this point by...
PwC has proven to be very knowledgeable about revenue cycle performance issues, and they have very...
We like the level of professionalism that PwC brings to the topics that I have engaged them with....
PwC understands our goals and how their solutions can complement what we are trying to do, and that...
PwC is not the cheapest firm. We get what we pay for. From a value perspective, it isn't that the...
The person I work with at PwC takes the time to understand what our priorities are and offers...
I have implemented PwC’s services in different roles, and I have always been impressed by the...
PwC is deeply embedded with our senior leadership team, so there is a level of comfort that I have...
From a staffing perspective, we have had a lot of turnover with PwC, and that creates some swirl at...
We have utilized PwC for many years, and they are entrenched within our business model at this...
I have an extremely responsible leadership team that I work with at PwC, and we have been working...
A lot of the resources from PwC are offshore, and it is really problematic because they work in the...
PwC has made a fair number of improvements, and I will give them kudos for those things. Several...
We have been exclusively reliant on PwC’s domestic resources for many years. We are attempting to...
I certainly like PwC’s responsiveness. We have been long-term clients of theirs. PwC has had a...
PwC could exceed my expectations by anticipating the questions I ask and answering them before I...
Commentary Summary
Comment Type Breakout