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PwC Extended Business Office
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Mollie Hunt
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Extended Business Office Services 2021: Achieving Profitability While Reducing the Administrative Burden
Extended Business Office Services 2021:
Achieving Profitability While Reducing the Administrative Burden
October 2021
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User Commentary

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Director

Services, Services

We are trying to be stable with PwC and our EMR conversion, but it doesn't seem like they are ready...

Sep 2023
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Director

Relationship, Relationship

We are neutral in sentiment toward offshoring with PwC. We have historically been opposed to it, but...

Sep 2023
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Director

Relationship, Relationship, Operations

The staff level at PwC could be improved. There are constant opportunities for improvement. I would...

Sep 2023
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Director

Value, Value

PwC does pretty straightforward follow-ups of unpaid accounts at a low rate. We get what we pay for.

Sep 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

PwC works in smaller balance accounts, specifically commercial insurance. They are supposed to...

Apr 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

PwC has good analytical tools. They have their workbench where they are able to codify accounts and...

Apr 2023
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Director

Value, Value, Value

PwC does a good job of avoiding charging for things we have worked on that fall in their book of...

Apr 2023
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VP/Other Executive

Relationship

I am very impressed with the firm's command center dashboard, which allows me to pretty much get...

Feb 2023
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VP/Other Executive

Relationship

PwC has a much broader scope to their work than other firms. They work all aspects of A/R with the...

Feb 2023
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VP/Other Executive

Relationship, Services

PwC’s analytics, dashboard, and command center set them apart from other firms. Those things make it...

Feb 2023
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CFO

Relationship

When the engagement first started, PwC gave us their expectations on how they thought they would...

Feb 2023
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VP/Other Executive

Relationship

PwC always wants to have calls with us and work with us directly to see what we need to do or what...

Jan 2023
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VP/Other Executive

Relationship

PwC is extremely responsive, so much so that sometimes they tend to overwhelm us with their...

Jan 2023
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VP/Other Executive

Services

Everything is very well automated with PwC. All of our placements are automated, and once the firm...

Jan 2023
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VP/Other Executive

Value

PwC's outcomes are extremely strong and have far exceeded our expectations. We had some models that...

Jan 2023
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VP/Other Executive

Relationship

PwC has been very transparent with any issue that has come up, and they have been able to respond to...

Jan 2023
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VP/Other Executive

Relationship

PwC has good people to work with, so that makes the engagements very easy. The folks that we work...

Jan 2023
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Director

Relationship, Services

PwC does well in following processes, workflows, and documentation so that they are able to...

Dec 2022
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Director

Relationship, Operations

When PwC has staff turnover, we have to reeducate new people on our end rather than that happening...

Dec 2022
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Director

Relationship, Services

I am a big believer in the virtual business office. I have never really contemplated looking at...

Dec 2022
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Director

Value

The firm does not nickel-and-dime. If there is a programming change, there are no added fees. As a...

Dec 2022
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Director

Relationship

The firm is not blowing us away with their results, but they are meeting our expectations.

Dec 2022
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Director

Relationship

If PwC would bring barriers and performance gaps to our attention before we identified them on a...

Dec 2022
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Director

Relationship

Our experience with PwC is really unchanged. They are collecting on low-dollar commercial accounts....

Dec 2022
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Director

Value

PwC is definitely an integral part of our business office and strategy at this point. Replacing the...

Dec 2022
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Director

Relationship

It is largely the senior leaders from the firm that we find to be responsive. The executives are...

Dec 2022
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Director

Relationship, Value

When we were down a number of full-time employees at our facility, PwC was able to help supplement...

Dec 2022
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Director

Relationship

The firm’s line-level staff are fine doing the work that we are sending their way. Where there is...

Dec 2022
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Director

Relationship

The firm does a good enough job not to hurt us, but at the same time, given their tools and...

Dec 2022
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VP/Other Executive

Services

PwC could do a better job of forecasting expenses than forecasting collection rates. There has been...

Dec 2022
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VP/Other Executive

Relationship

PwC is willing to adjust their processes to our systems, and they are flexible in their willingness...

Oct 2022
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VP/Other Executive

Relationship

PwC could improve their work processes and knowledge surrounding denials. They could also improve...

Oct 2022
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