2021 Best In KLAS Extended Business Office

Entrusting your organization’s financial health to a revenue cycle outsourcing (RCO) firm can feel like giving up the keys to the kingdom. However, these firms can offer economies of scale, industry expertise, and financial outcomes that are difficult to duplicate in-house. To determine which firms are the most trusted RCO partners, this report explores market energy data from 15 recent RCO contracts (a majority of the decisions made in the last two years) as well as satisfaction feedback from current clients.

Best in KLAS

2021 Best in KLAS Awards - Software and Professional Services

02 February 21 | Mark Allphin and Sam Eaquinto

The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings

Company/solution	Overall score	Total evaluations	Trend (2020-2021)	Loyalty	Operations	Relationship	Services	Value	Censinet assessment

PwC	96.8	n=18	0%	A+	A	A+	A	A

GeBBS Healthcare Solutions	94.2	n=16	0%	A+	A	A+	B+	A-

Parallon	93.2	n=19	0%	A	A-	A	B+	A-

Guidehouse (formerly Navigant)	92.5	n=12	0%	A	B+	A	B+	A-

AGS Health	90.1	n=17	N/A	A	B+	A	B+	B+

Acclara MediRevv	87.9	n=17	0%	A-	B	A-	B	B

Avadyne Health	86.4	n=6	0%	B	B+	B+	B+	B

Firstsource MedAssist Firstsource	86.2	n=6	0%	A-	B	A-	B	C+

Cognizant (Bolder)	81.4	n=6	0%	B	B-	C-	C+	B

TruBridge HRG	68.5	n=6	0%	C-	C	C	D+	D-

Savista nThrive	43.8	n=9	0%	F	F	F	F	F
	50.0	100.0		*Limited Data

Company/solution	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

PwC 96.8 n=18 COMMENTS	0%	A+	A	A+	A	A
GeBBS Healthcare Solutions 94.2 n=16 COMMENTS	0%	A+	A	A+	B+	A-
Parallon 93.2 n=19 COMMENTS	0%	A	A-	A	B+	A-
Guidehouse (formerly Navigant) 92.5 n=12 COMMENTS	0%	A	B+	A	B+	A-
AGS Health 90.1 n=17 COMMENTS	N/A	A	B+	A	B+	B+
Acclara MediRevv 87.9 n=17 COMMENTS	0%	A-	B	A-	B	B
Avadyne Health 86.4 n=6 COMMENTS	0%	B	B+	B+	B+	B
Firstsource MedAssist Firstsource 86.2 n=6 COMMENTS	0%	A-	B	A-	B	C+
Cognizant (Bolder) 81.4 n=6 COMMENTS	0%	B	B-	C-	C+	B
TruBridge HRG 68.5 n=6 COMMENTS	0%	C-	C	C	D+	D-
Savista nThrive 43.8 n=9 COMMENTS	0%	F	F	F	F	F

Company/solution	Overall performance score	Total evaluations	Loyalty	Operations	Relationship	Services	Value	Censinet assessment

Sagility (formerly HGS) HGS * L	87.8	n=3	A	--	A-	B	B

Company/solution	Overall performance score	Total evaluations

Sagility (formerly HGS) HGS * L loyalty A operations -- relationship A- services B value B	87.8	n=3

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Past Extended Business Office Awards

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