A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
Market average: 80.4
Services average: 89.7
Overall performance score (100-point scale) |
Trend (2023-2024) |
# of unique orgs |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|||
PwC
|
90.0 |
+1%
|
10
|
A
|
B
|
A
|
B+
|
B
|
||
|
|
|
|
|||||||
AGS Health
|
86.8 |
+14%
|
17
|
A-
|
B
|
A-
|
B-
|
B
|
||
|
|
|
|
|||||||
Guidehouse
|
84.5 |
-5%
|
6
|
B
|
C+
|
A-
|
B
|
B-
|
||
|
|
|
|
|||||||
R1 RCM
Acclara |
83.3 |
-5%
|
12
|
C+
|
B-
|
A-
|
B
|
B-
|
||
|
|
|
|
|||||||
Parallon
|
72.9 |
-17%
|
9
|
C-
|
C-
|
C+
|
C-
|
C-
|
||
|
|
|
|
|||||||
GeBBS Healthcare Solutions
|
72.5 |
-12%
|
6
|
C
|
C
|
C
|
C-
|
D+
|
||
|
|
|
|
|||||||
Savista
|
65.9 |
+64%
|
6
|
D
|
D+
|
C
|
D+
|
D-
|
||
|
|
|
|
|||||||
Firstsource
|
64.5 |
-20%
|
7
|
D
|
D
|
C
|
C-
|
F
|
||
50.0 |
100.0 |
Overall Performance Score (100-point scale) |
# of unique orgs |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|
Cognizant L | 96.3 |
3
|
A+
|
A-
|
A+
|
A-
|
A
|
|
|
|
|
||||
GetixHealth
(Self-Pay Early Out) L C |
74.7 |
3
|
D+
|
C
|
C-
|
C
|
B-
|
|
|
|
|
||||
R1 RCM
R1 |
91.7 |
8
|
A
|
B+
|
A
|
B+
|
B+
|
|
|
|
|
||||
State Collection Service
C |
87.4 |
13
|
A
|
B+
|
A-
|
B
|
B-
|
|
|
|
|
||||
TruBridge
|
67.6 |
16
|
D
|
D+
|
C
|
D+
|
D
|
3
(Self-Pay Early Out) L C
3
R1
8
C
13
16