Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2024 Model.LastYear=2025 Model.ShowLoggedOut=True
 
 
 
2024 Best In Klas
 

Extended Business Office

 
 
 
 
 
 
 
A+ = 93.0+
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
C+ = 77.0-79.9
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
 
 
Ranked Solutions
Market average: 80.4
Services average: 89.7
Grading Scale

Overall performance score
(100-point scale)
Trend
(2023-2024)
# of unique orgs
Loyalty
Operations
Relationship
Services
Value
                 
PwC   KLAS comments icon
90.0
+1%
10
A
B
A
B+
B
         
 
 
 
 
AGS Health   KLAS comments icon
86.8
+14%
17
A-
B
A-
B-
B
         
 
 
 
 
Guidehouse   KLAS comments icon
84.5
-5%
6
B
C+
A-
B
B-
         
 
 
 
 
R1 RCM
Acclara  
KLAS comments icon
83.3
-5%
12
C+
B-
A-
B
B-
         
 
 
 
 
Parallon   KLAS comments icon
72.9
-17%
9
C-
C-
C+
C-
C-
         
 
 
 
 
GeBBS Healthcare Solutions   KLAS comments icon
72.5
-12%
6
C
C
C
C-
D+
         
 
 
 
 
Savista   KLAS comments icon
65.9
+64%
6
D
D+
C
D+
D-
         
 
 
 
 
Firstsource   KLAS comments icon
64.5
-20%
7
D
D
C
C-
F
 
50.0
100.0
 
90
10
 
loyalty
A
operations
B
relationship
A
services
B+
value
B
 
86.8
17
 
loyalty
A-
operations
B
relationship
A-
services
B-
value
B
 
 
loyalty
B
operations
C+
relationship
A-
services
B
value
B-
 
 
loyalty
C+
operations
B-
relationship
A-
services
B
value
B-
 
72.9
9
 
loyalty
C-
operations
C-
relationship
C+
services
C-
value
C-
 
 
loyalty
C
operations
C
relationship
C
services
C-
value
D+
 
65.9
6
 
loyalty
D
operations
D+
relationship
C
services
D+
value
D-
 
 
loyalty
D
operations
D
relationship
C
services
C-
value
F
 
 
 
 
 
Solutions Not Ranked
Ordered alphabetically

L  C      
Overall Performance Score
(100-point scale)
# of unique orgs
Loyalty
Operations
Relationship
Services
Value
               
Cognizant L
96.3
3
A+
A-
A+
A-
A
       
 
 
 
 
GetixHealth
(Self-Pay Early Out)
L C
74.7
3
D+
C
C-
C
B-
       
 
 
 
 
R1 RCM
R1
91.7
8
A
B+
A
B+
B+
       
 
 
 
 
State Collection Service
C
87.4
13
A
B+
A-
B
B-
       
 
 
 
 
TruBridge
67.6
16
D
D+
C
D+
D
 

L  C      

&nbps;
Cognizant L
96.3
3
loyalty
A+
operations
A-
relationship
A+
services
A-
value
A
 

GetixHealth
(Self-Pay Early Out) L C
74.7
3
loyalty
D+
operations
C
relationship
C-
services
C
value
B-
 

R1 RCM
R1
91.7
8
loyalty
A
operations
B+
relationship
A
services
B+
value
B+
 

State Collection Service
C
87.4
13
loyalty
A
operations
B+
relationship
A-
services
B
value
B-
 

TruBridge
67.6
16
loyalty
D
operations
D+
relationship
C
services
D+
value
D
 
 
 
 
 
 
Related Reports
 
 
 
 

Past Extended Business Office Awards