A+ = 93.0+
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
C+ = 77.0-79.9
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
Market average: 80.4
Services average: 89.7
Overall performance score (100-point scale) |
Trend (2023-2024) |
# of unique orgs |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|||
PwC
|
90.0 |
+1%
|
10
|
A
|
B
|
A
|
B+
|
B
|
||
| |
|
|
|
|||||||
|
AGS Health
|
86.8 |
+14%
|
17
|
A-
|
B
|
A-
|
B-
|
B
|
||
| |
|
|
|
|||||||
|
Guidehouse
|
84.5 |
-5%
|
6
|
B
|
C+
|
A-
|
B
|
B-
|
||
| |
|
|
|
|||||||
|
R1 RCM
Acclara
|
83.3 |
-5%
|
12
|
C+
|
B-
|
A-
|
B
|
B-
|
||
| |
|
|
|
|||||||
|
Parallon
|
72.9 |
-17%
|
9
|
C-
|
C-
|
C+
|
C-
|
C-
|
||
| |
|
|
|
|||||||
|
GeBBS Healthcare Solutions
|
72.5 |
-12%
|
6
|
C
|
C
|
C
|
C-
|
D+
|
||
| |
|
|
|
|||||||
|
Savista
|
65.9 |
+64%
|
6
|
D
|
D+
|
C
|
D+
|
D-
|
||
| |
|
|
|
|||||||
|
Firstsource
|
64.5 |
-20%
|
7
|
D
|
D
|
C
|
C-
|
F
|
||
50.0 |
100.0 |
|||||||||
72.5
6
loyalty
C
operations
C
relationship
C
services
C-
value
D+
Solutions Not Ranked
Ordered alphabetically
L
|
Overall Performance Score (100-point scale) |
# of unique orgs |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|
| Cognizant L | 96.3 |
3
|
A+
|
A-
|
A+
|
A-
|
A
|
| |
|
|
|
||||
|
GetixHealth
(Self-Pay Early Out) L |
74.7 |
3
|
D+
|
C
|
C-
|
C
|
B-
|
| |
|
|
|
||||
|
R1 RCM
R1 |
91.7 |
8
|
A
|
B+
|
A
|
B+
|
B+
|
| |
|
|
|
||||
|
State Collection Service
|
87.4 |
13
|
A
|
B+
|
A-
|
B
|
B-
|
| |
|
|
|
||||
|
TruBridge
|
67.6 |
16
|
D
|
D+
|
C
|
D+
|
D
|
L
&nbps;
Cognizant
L
96.3
3
3
loyalty
A+
operations
A-
relationship
A+
services
A-
value
A
GetixHealth
(Self-Pay Early Out) L
(Self-Pay Early Out) L
74.7
3
3
loyalty
D+
operations
C
relationship
C-
services
C
value
B-
R1 RCM
R1
R1
91.7
8
8
loyalty
A
operations
B+
relationship
A
services
B+
value
B+
State Collection Service
87.4
13
13
loyalty
A
operations
B+
relationship
A-
services
B
value
B-
TruBridge
67.6
16
16
loyalty
D
operations
D+
relationship
C
services
D+
value
D
