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AGS Health Extended Business Office Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

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mac.boyter@klasresearch.com

 
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Manager

AGS Health does not consistently exceed expectations, specifically in terms of their turnaround time...

Jul 2021
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Manager

AGS Health is very responsive. AGS Health’s strengths are that they follow guidelines and are very...

Jul 2021
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Manager

We have a system that we use, and AGS Health takes data from it and downloads it into a different...

Jul 2021
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Manager

Our relationship with AGS Health during the pandemic was fluid because we already had a remote...

Jul 2021
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VP/Other Executive

We are struggling with the firm’s competency. The firm's folks are lacking very fundamental skills....

Jul 2021
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VP/Other Executive

We are seeing a lack of engagement from the firm in really understanding the problems we are...

Jul 2021
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VP/Other Executive

There is a lack of consistency with the firm’s follow-up on our accounts. After several months,...

Jul 2021
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VP/Other Executive

I enjoy interacting with our account executive and some of the firm's other folks. Their analytics...

Jul 2021
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VP/Other Executive

AGS Health still has room to improve, but they have taken strong measures to address our concerns....

Jul 2021
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VP/Other Executive

There was some discussion that we might need to introduce another EBO just for diversification. Part...

Jul 2021
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VP/Other Executive

AGS Health has been really good throughout the pandemic. We weren't sure how things were unraveling,...

Jul 2021
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VP/Other Executive

I consider AGS Health to be just a true extension of us. I don’t look at them like a vendor. They...

Jul 2021
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VP/Other Executive

AGS Health is nimble. They are faster to react to changing business needs than another vendor we...

Jul 2021
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VP/Other Executive

There is an executive we talk to pretty frequently. Their vision for the company is strategic, and...

Jul 2021
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Director

I would select AGS Health again in a heartbeat.

Jul 2021
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Director

I have never heard from anyone other than our account manager from AGS Health, and that has been sufficient....

Jul 2021
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VP/Other Executive

Our organization as a whole is looking into what other processes a business partner could do for us...

Jun 2021
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VP/Other Executive

The firm’s communications are constant, regardless of whether we are having a touch-base meeting,...

Jun 2021
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VP/Other Executive

We have a very long-standing relationship with AGS Health. We have a very close partnership, and...

Jun 2021
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VP/Other Executive

We keep extending AGS Health's contract. They have been really good for us. We originally only hired...

Jun 2021
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VP/Other Executive

We pay a flat rate with AGS Health. Their services are cheap.

Jun 2021
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VP/Other Executive

I don't work directly with the firm's staff. We work with their liaisons. We had an amazing account...

Jun 2021
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VP/Other Executive

AGS Health is very nimble. For example, when we needed help with a certain issue, we got people on...

Jun 2021
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VP/Other Executive

Currently, the team members that are supporting us are located in India, so we have seen a decrease...

Jun 2021
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VP/Other Executive

We meet with AGS Health frequently. They give us reports on what work has been done and suggestions...

Jun 2021
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VP/Other Executive

AGS Health's services don't directly impact the patient experience because AGS Health doesn't have...

Jun 2021
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VP/Other Executive

When outsourcing certain segments of business, others have to be willing to say when something is...

Jun 2021
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VP/Other Executive

With their account management, AGS Health really tries to drive and understand our goals and what we...

Jun 2021
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VP/Other Executive

The payment model that we are on has a price per FTE, but the auditing is included with the price....

Jun 2021
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VP/Other Executive

AGS Health exceeds our expectations by meeting our deadlines and producing results. AGS Health...

Jun 2021
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VP/Other Executive

Anytime I have had any issues with AGS Health, I have always been able to reach out to an executive....

Jun 2021
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VP/Other Executive

I trust AGS Health. What leads me to the place where I trust them is their quality and their...

Jun 2021
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VP/Other Executive

AGS Health is great. I don't recommend many firms, but AGS Health is one that I recommend every...

Jun 2021
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VP/Other Executive

Sometimes, there is a miss in communication, so we miss opportunities. That goes on longer than I...

Jun 2021
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VP/Other Executive

AGS Health achieves tangible outcomes, but they don't always drive tangible outcomes. AGS Health...

Jun 2021
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Director

AGS Health is very engaged and responsive. Their leadership understood our needs. We had regular...

Jun 2021
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Director

It took AGS Health a while to get to a level where their production was actually helpful, and there...

Jun 2021
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Director

When AGS Health realized they weren't hitting the mark for us, they made some changes on their side...

Jun 2021
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Director

I would tell someone planning to work with AGS Health to clearly define the project, identify the...

Jun 2021
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VP/Other Executive

I have always had a positive experience with AGS Health. They have always been responsive. Their...

Jun 2021
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VP/Other Executive

AGS Health has regular meetings with us. They have detailed reports with data that supports the work...

Jun 2021
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VP/Other Executive

AGS Health is doing follow-up on accounts, working on queue edits, coding, and doing credit...

Oct 2020
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VP/Other Executive

AGS Health automatically has people on the bench that can do the work so that we don't miss a step....

Oct 2020
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Director

We have worked with the vendor in the past, so we had an established relationship. The vendor does...

Oct 2020
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Director

I would buy the vendor’s services again in a heartbeat. The vendor avoids charging us for every...

Oct 2020
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Director

The vendor has met our expectations. We feed the vendor a lot of reports, and they analyze the data...

Oct 2020
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Director

Whenever we have had to involve the vendor’s executives, they have been amazing. They really do take...

Oct 2020
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Director

The vendor could improve when they have new employees. The vendor used to have buffers that would...

Oct 2020
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Director

The vendor works on the insurance-receivable side of things, and they do a number of different...

Oct 2020
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(0)
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Director

Every so often, I do reference calls for the vendor. They are always very positive. The vendor's...

Oct 2020
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VP/Other Executive

I have worked with some AGS Health executives, and they have joined very detailed workflow calls to...

Oct 2020
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(0)
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VP/Other Executive

AGS Health consistently meets my expectations. I just wouldn’t say that they proactively exceed my...

Oct 2020
||
(0)
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VP/Other Executive

Our upgrade went okay; things are a little different because we are hosting internally instead of...

Oct 2020
||
(0)
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VP/Other Executive

Overall, AGS Health is definitely in a partnership with us, and they are very flexible. They align...

Oct 2020
||
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Director

AGS Health exceeds our expectations. They are pretty awesome.

Sep 2020
||
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Director

With COVID-19, India shut down, but the vendor wanted their employees to be able to continue to...

Sep 2020
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(0)
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Director

The vendor has been getting a lot of feedback from us. They told us they were going to stop doing...

Sep 2020
||
(0)
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Director

I don't know how well the vendor is doing at coding or refunds. I am only speaking about...

Sep 2020
||
(0)
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Director

The vendor pays for themselves for an entire year in one month. We don’t pay contingency, and we...

Sep 2020
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