AGS Health Extended Business Office
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
AGS Health has slipped. We do the standard work drivers, and then we give AGS Health the standard...
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AGS Health sold out to a venture capital group, and the CEO left a while ago. AGS Health changed...
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AGS Health used to be awesome and excellent. I would have used them over and over again. Their...
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AGS Health is very good about avoiding charging for every little thing. They provide resources and...
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AGS Health is very good at communicating with us. They check to see what we need, how they can...
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AGS Health needs to be more engaged in their feedback and strategy conversations when it comes to...
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We have successfully worked with AGS Health for many years. The firm definitely doesn't...
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We don’t have any issues with AGS Health charging more than what is already contracted.
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AGS Health has exceeded my expectations because the sheer volume of projects that they get through...
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When we give AGS Health tools to do services in line with our standard operating procedures, AGS...
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I really like AGS Health’s quality assurance and training model. We pay for whatever we are using...
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AGS Health has a team in India, but they also have executives and account managers in the US. More...
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AGS Health is not always forthcoming about what they need. If I say I need the firm to take over a...
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Because of COVID-19, AGS Health has been dealing with issues that they haven’t come out of yet. We...
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I like the FTE structure and the way AGS Health is set up. We pay a flat fee, so we do not feel nickel-and-dimed....
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I want improvements in the leadership communication from the top levels of the firm. We do not hear...
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We are very pleased with AGS Health. They have a high accuracy rate. We do reconciliations often and...
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AGS Health responds to our staff very professionally and has a very responsive turnover time, which...
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AGS Health is having a very hard time recovering after COVID-19. Of the companies we work with in...
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The one plus with AGS Health is that they are cheap and cost effective.
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AGS Health could easily streamline their workflow. They don't actually work out of our software...
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I am not getting the results I want from AGS Health's service. We want to explore the possibility of...
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When COVID-19 hit, AGS Health and everybody else had all sorts of issues. Nobody has dug themselves...
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AGS Health should be listening to their customers. The customers set the expectations. If an...
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My understanding is that AGS Health was sold, and the new leadership is going to take the firm in a...
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We have a set contract, and AGS Health sticks by that contract. We haven't had any trouble. They are...
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AGS Health exceeds our expectations on occasion, but they consistently meet expectations. In...
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AGS Health does not consistently exceed expectations, specifically in terms of their turnaround time...
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AGS Health is very responsive. AGS Health’s strengths are that they follow guidelines and are very...
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We have a system that we use, and AGS Health takes data from it and downloads it into a different...
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Our relationship with AGS Health during the pandemic was fluid because we already had a remote...
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We are struggling with the firm’s competency. The firm's folks are lacking very fundamental skills....
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We are seeing a lack of engagement from the firm in really understanding the problems we are...
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There is a lack of consistency with the firm’s follow-up on our accounts. After several months,...
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I enjoy interacting with our account executive and some of the firm's other folks. Their analytics...
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AGS Health still has room to improve, but they have taken strong measures to address our concerns....
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There was some discussion that we might need to introduce another EBO just for diversification. Part...
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AGS Health has been really good throughout the pandemic. We weren't sure how things were unraveling,...
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I consider AGS Health to be just a true extension of us. I don’t look at them like a vendor. They...
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AGS Health is nimble. They are faster to react to changing business needs than another vendor we...
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There is an executive we talk to pretty frequently. Their vision for the company is strategic, and...
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I would select AGS Health again in a heartbeat.
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I have never heard from anyone other than our account manager from AGS Health, and that has been sufficient....
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Our organization as a whole is looking into what other processes a business partner could do for us...
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The firm’s communications are constant, regardless of whether we are having a touch-base meeting,...
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We have a very long-standing relationship with AGS Health. We have a very close partnership, and...
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We keep extending AGS Health's contract. They have been really good for us. We originally only hired...
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We pay a flat rate with AGS Health. Their services are cheap.
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I don't work directly with the firm's staff. We work with their liaisons. We had an amazing account...
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AGS Health is very nimble. For example, when we needed help with a certain issue, we got people on...
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Currently, the team members that are supporting us are located in India, so we have seen a decrease...
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We meet with AGS Health frequently. They give us reports on what work has been done and suggestions...
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AGS Health's services don't directly impact the patient experience because AGS Health doesn't have...
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When outsourcing certain segments of business, others have to be willing to say when something is...
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With their account management, AGS Health really tries to drive and understand our goals and what we...
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The payment model that we are on has a price per FTE, but the auditing is included with the price....
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AGS Health exceeds our expectations by meeting our deadlines and producing results. AGS Health...
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Anytime I have had any issues with AGS Health, I have always been able to reach out to an executive....
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I trust AGS Health. What leads me to the place where I trust them is their quality and their...
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AGS Health is great. I don't recommend many firms, but AGS Health is one that I recommend every...
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Sometimes, there is a miss in communication, so we miss opportunities. That goes on longer than I...
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AGS Health achieves tangible outcomes, but they don't always drive tangible outcomes. AGS Health...
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AGS Health is very engaged and responsive. Their leadership understood our needs. We had regular...
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It took AGS Health a while to get to a level where their production was actually helpful, and there...
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When AGS Health realized they weren't hitting the mark for us, they made some changes on their side...
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I would tell someone planning to work with AGS Health to clearly define the project, identify the...
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I have always had a positive experience with AGS Health. They have always been responsive. Their...
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AGS Health has regular meetings with us. They have detailed reports with data that supports the work...
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