AGS Health Extended Business Office
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
People and Knowledge
We know AGS Health can do certain things because we have seen them do those things. I think there is...
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People and Knowledge
Our experience with AGS Health has been very odd. On the physician side of things, they are doing an...
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People and Knowledge
A lot of the leadership has changed at AGS Health, and sometimes I do not know who is who. When we...
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ROI and Cost
AGS Health is better than nothing because they deal with the small dollars that we never touch.
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Lessons Learned
I would not recommend AGS Health to a peer or friend unless they are using the firm for physician...
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People and Knowledge
AGS Health has had so much turnover that they can't keep up with the work because they are...
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Tools and Methodology
The firm could improve by meeting our goals and our metrics. They have a lot of inventory that they...
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Relationship
The firm isn’t all bad. They are communicative, and they tell us that they are not doing what they...
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People and Knowledge
AGS Health is a great partner of ours. They have folks working in lots of different areas throughout...
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Lessons Learned
AGS Health is probably like many other outsourcing firms in that they require a significant ramp-up...
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Other Observations
There is a language barrier that is sometimes an issue. We are looking at an engagement where only...
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Sales and Contracting
AGS Health was very transparent when we set up the contract. We agreed on what the productivity...
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People and Knowledge
We had to put together a process, and AGS Health’s team was very responsive to changes that we were...
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Relationship
AGS Health’s team was very responsive, and their updates were very clear. Honestly, the only...
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Relationship
AGS Health has hardworking individuals, and they are a good partner. We needed to micromanage them...
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Relationship
Communication sometimes is a little difficult with AGS Health. Because it has been several years, we...
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Project Results
AGS Health has helped us with our revenue cycle management. They proactively manage resources and...
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Relationship
I have seen lots of improvements with AGS Health lately. Their team seems to be more invested,...
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Relationship
AGS Health has been making improvements in their reporting. Previously, it was the same thing every...
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Future Outlook
AGS Health has had some changes in leadership, and we are in the middle of that transition. My...
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Lessons Learned
I would recommend to someone considering AGS Health that they go into the vendor relationship as...
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People and Knowledge
AGS Health is able to retrain their staff if needed. They take constructive criticism well. But...
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Tools and Methodology
We have had a lot of issues when we run eligibility and when it comes back. It goes through one...
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Tools and Methodology
One thing I like is whatever AGS Health has that they use to measure work queues and the inflow and...
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Tools and Methodology
An improvement I would like AGS Health to make is to have them work live within our systems instead...
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People and Knowledge
The management team from AGS Health has been replaced with all new people. I thought that would help...
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People and Knowledge
We use AGS Health to follow up on small balance insurance claims. There are maybe four or five...
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ROI and Cost
AGS Health certainly tries to help us, but they do not achieve that. It is difficult working with an...
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People and Knowledge
We have stopped using AGS Health's services. AGS Health was very honest and forthright in what they...
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ROI and Cost
Everything with the charges was pretty straightforward. We never had any difficulties there. AGS...
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People and Knowledge
The flexibility to add resources and move people around has been great with AGS Health. The actual...
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ROI and Cost
AGS Health has a very standard delivery model for charging. So, the vendor does not charge for every...
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Tools and Methodology
AGS Health has slipped. We do the standard work drivers, and then we give AGS Health the standard...
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Relationship
AGS Health sold out to a venture capital group, and the CEO left a while ago. AGS Health changed...
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Project Results
AGS Health used to be awesome and excellent. I would have used them over and over again. Their...
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ROI and Cost
AGS Health is very good about avoiding charging for every little thing. They provide resources and...
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Relationship
AGS Health is very good at communicating with us. They check to see what we need, how they can...
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Relationship
AGS Health needs to be more engaged in their feedback and strategy conversations when it comes to...
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ROI and Cost
We have successfully worked with AGS Health for many years. The firm definitely doesn't...
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ROI and Cost
We don’t have any issues with AGS Health charging more than what is already contracted.
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Project Results
AGS Health has exceeded my expectations because the sheer volume of projects that they get through...
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People and Knowledge
When we give AGS Health tools to do services in line with our standard operating procedures, AGS...
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ROI and Cost
I really like AGS Health’s quality assurance and training model. We pay for whatever we are using...
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Tools and Methodology
AGS Health has a team in India, but they also have executives and account managers in the US. More...
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People and Knowledge
AGS Health is not always forthcoming about what they need. If I say I need the firm to take over a...
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People and Knowledge
Because of COVID-19, AGS Health has been dealing with issues that they haven’t come out of yet. We...
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ROI and Cost
I like the FTE structure and the way AGS Health is set up. We pay a flat fee, so we do not feel nickel-and-dimed....
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Relationship
I want improvements in the leadership communication from the top levels of the firm. We do not hear...
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Project Results
We are very pleased with AGS Health. They have a high accuracy rate. We do reconciliations often and...
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Tools and Methodology
AGS Health responds to our staff very professionally and has a very responsive turnover time, which...
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People and Knowledge
AGS Health is having a very hard time recovering after COVID-19. Of the companies we work with in...
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ROI and Cost
The one plus with AGS Health is that they are cheap and cost effective.
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Tools and Methodology
AGS Health could easily streamline their workflow. They don't actually work out of our software...
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Project Results
I am not getting the results I want from AGS Health's service. We want to explore the possibility of...
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