AGS Health Extended Business Office Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship, Services
The sentiment toward offshoring is past experiences of not having the outcome that we hired firms to...
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Relationship
We have calls with AGS Health’s leadership, and the leadership is responsible for cascading the...
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Relationship, Services
It is difficult to get communication from the normal AGS Health FTEs working the accounts because...
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Relationship, Operations
The quality of AGS Health’s offshore resources is about the same as our internal team, and our...
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Relationship
The AGS Health FTEs that we work with are always very qualified, but there is definite turnover.
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Relationship, Operations
AGS Health does a great job, but I never see them going above and beyond. They just do their account...
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Relationship, Operations
The firm is very detail and process oriented with the training and the monitoring. The quality...
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Relationship, Operations
The onboarding for and transition to AGS Health extended business office were a hundred times...
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Relationship
In comparison to other offshore partners that we have used, AGS Health has done an exceptional job...
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Services
I know AGS Health is doing some initial AI RPA work and using some more intelligent automated...
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Relationship
We have a very positive relationship and experience outcome with our AGS Health team. The firm is...
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Loyalty, Operations, Services
I would refer someone considering AGS Health to another firm. I wish we had known that AGS Health...
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Loyalty, Operations, Services, Value
We are not happy on the pro fee side of AGS Health. We are not wowed by them, but we are not...
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Relationship
The higher-level people at AGS Health are involved; they don’t necessarily solve the problems, but...
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Operations, Services
As far as strategic ability goes, it would be helpful if the firm could step up a bit more in terms...
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Operations, Services
Working with teams in India, one of the challenges we have encountered is that sometimes employees...
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Relationship, Operations, Services
AGS Health’s reports are very good. They provide all the information we need, and I don’t think...
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Operations, Services
The offshore resources haven’t been able to handle government accounts like Medicare because they...
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Relationship
In the beginning, AGS Health had quite a lot of turnover, but it seems that they have kind of worked...
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Relationship
The people I work with from AGS Health are empowered to solve my problems, so I'm satisfied with...
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Operations, Value
I don't know that AGS Health drives tangible outcomes. They are accomplishing what I have asked them...
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Operations, Services
I would like to see AGS Health perform an analysis. Instead of just giving me an output, I want them...
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Operations, Services
I actually like the AGS Health team. The team members are very respectful. They genuinely want to do...
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Relationship, Operations, Services
There is a language barrier with AGS Health’s consultants. There is always someone on the call who...
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Relationship
AGS Health has excellent communication with us about issues they find or things they don't know how...
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Relationship
AGS Health has amazing staff retention. We have not seen tremendous turnover in the last couple of...
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Relationship
AGS Health could work on learning to pivot more quickly when a problem arises. They sometimes take a...
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Relationship
The firm is communicative. Their leaders try. But they aren’t hitting their productivity metrics or...
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Services
As far as AGS Health retaining qualified talent goes, the issue is not that AGS Health doesn't have...
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Operations, Services
AGS Health does a great job of trying to do what we need. A lot of the time, there is a lot of...
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Relationship, Services, Value
At every level, AGS Health is very engaged and wants to be a good partner. AGS Health goes above and...
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Operations, Services
If the firm exceeded my expectations, they would be doing everything that we ask AGS Health to do...
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Relationship
AGS Health stands out for their responsiveness and the quality of their reporting. The AGS Health...
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Relationship, Services
If I really need to escalate an issue, I can get somebody from AGS Health on the phone. Sometimes it...
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Relationship
What seems to happen is that we get people from AGS Health all trained, and then they leave, so I...
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Relationship, Operations
I would like AGS Health to have more onshore presence. They have some. Onshore people just make it...
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Relationship, Operations
My satisfaction with AGS Health’s ability to retain qualified talent is pretty high. They have a...
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Relationship, Services
We have had productivity conversations. AGS Health has righted the ship, but we really had to grind...
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Relationship, Operations
The payers are getting more and more fickle, and they are getting bolder and bolder about denying...
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Relationship, Operations
Offshoring with AGS Health definitely gives us flexibility from a staffing perspective because of...
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Loyalty, Relationship
I want to employ my neighbors if I can. We ramped up our offshoring with AGS Health at the same time...
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Relationship, Services
If I'm having problems with a procedure code and another facility is having problems with it, AGS...
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Relationship
The way the firm demonstrates that they have our long-term interest at heart is the continued...
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