AGS Health Extended Business Office Comments

 
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VP/Other Executive

Relationship

We have been working with AGS Health, and we have been pleased so far. They have been extremely...

Jul 2020
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VP/Other Executive

Other Observations

If there is anything I would like to see AGS Health improve on, it would be continuing to monitor...

Jul 2020
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Director

Tools and Methodology

AGS Health could do a little bit more analysis on their end to figure out the issues without us...

Jul 2020
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Director

Relationship

AGS Health is great at taking feedback and finding problems. I meet with them regularly, and I tell...

Jul 2020
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VP/Other Executive

Tools and Methodology

AGS Health hasn’t been super supportive during the COVID-19 crisis. They are just not able to do a...

Jul 2020
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VP/Other Executive

Other Observations

There is a niche that AGS Health can serve effectively, but that requires a good understanding and a...

Jul 2020
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VP/Other Executive

Tools and Methodology

The service just doesn’t necessarily completely align with our needs. Using offshore services was...

Jul 2020
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VP/Other Executive

Tools and Methodology

AGS Health’s services are not as efficient as we would like. Some of our cost savings get eaten up...

Jul 2020
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VP/Other Executive

Tools and Methodology

The issue with the quality of staff is the training. A lot of business-office jobs are very...

Jul 2020
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VP/Other Executive

Relationship

AGS Health has really good executive involvement. Their leadership is really responsive and tries to...

Jul 2020
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Manager

Other Observations

AGS Health communicated very clearly with us during the lockdown, but they didn't offer any extra...

Jul 2020
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Manager

Tools and Methodology

AGS Health definitely drove outcomes very well. They wanted to make sure that we were very aware of...

Jul 2020
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Manager

Tools and Methodology

For the most part, AGS Health has very good workers. Some of them ask a lot of questions over and...

Jul 2020
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Manager

Other Observations

Medicare isn't one of the vendor's strong points. But Medicare can be pretty frustrating with the...

Jul 2020
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Manager

Tools and Methodology

AGS Health did resends for us. That can be challenging because sometimes insurance companies issue a...

Jul 2020
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Manager

Tools and Methodology

Whenever we have an issue, regardless of what it is, we can take it to AGS Health, and they work on...

Jul 2020
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Manager

Other Observations

The language barrier was sometimes a hindrance. That was on our part, not the vendor's. We really...

Jul 2020
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VP/Other Executive

Tools and Methodology

During the COVID-19 crisis, we were able to keep our coverage stable when a lot of vendors came...

Jun 2020
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VP/Other Executive

Tools and Methodology

The vendor does not exceed expectations. Their general staff performance meets expectations, but we...

Jun 2020
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VP/Other Executive

Relationship

I have heard very little from the vendor about their vision for their company and what they hope to...

Jun 2020
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VP/Other Executive

Project Results

I wouldn’t say the vendor has kept all their promises, but they have followed through on what they...

Jun 2020
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VP/Other Executive

Tools and Methodology

Things with AGS Health have been terrific. We are very pleased with the work they have been doing....

Jun 2020
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VP/Other Executive

Tools and Methodology

We have not run into any issues with AGS Health being offshore. They have been very good at getting...

Jun 2020
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VP/Other Executive

Other Observations

I haven’t had a lot of involvement with AGS Health executives. For the most part, the vendors we...

Jun 2020
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VP/Other Executive

Relationship

AGS Health is the best vendor partner I have ever worked with. They are definitely top notch. We...

May 2020
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VP/Other Executive

Tools and Methodology

AGS Health removed the noise out of my A/R. From a tangible outcome standpoint, I see the resolution...

May 2020
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VP/Other Executive

ROI and Cost

We have gone back and forth a little bit on AGS Health’s pricing structure. It is fair, but there...

May 2020
 Helpful

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VP/Other Executive

Relationship

AGS Health is doing third-party follow-up and credit-balance review for us. We structured the...

May 2020
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VP/Other Executive

Tools and Methodology

During the COVID-19 crisis, AGS Health mobilized their folks to work from home almost as quickly as...

May 2020
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VP/Other Executive

People and Knowledge

Our manager and AGS Health’s manager work together directly and talk consistently to manage the...

May 2020
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VP/Other Executive

Tools and Methodology

From a reporting perspective, AGS Health goes above and beyond when I need more intel on a category....

May 2020
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VP/Other Executive

Relationship

I had a great experience with AGS Health prior to coming to my current organization. AGS Health has...

Apr 2020
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VP/Other Executive

Lessons Learned

My staff members would probably say that they always felt there was more work than they anticipated...

Apr 2020
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Director

Project Results

The vendor's feedback and reporting are very good.

Apr 2020
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Director

Tools and Methodology

Some of the vendor's performance hasn't been as optimal as we would have liked, but that has been...

Apr 2020
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Director

ROI and Cost

Our main decision to go with the vendor was based on price. There are multiple sets of eyes and...

Apr 2020
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Director

Relationship

I am not sure who the vendor executives are, but I can go to one executive if I need to. But the...

Apr 2020
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Director

Relationship

The minus to the relationship is that it isn't local, so we don't have the same level of control.

Apr 2020
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Director

Project Results

We continue to work with AGS Health. The vendor does a lot of different projects, and they do a nice...

Feb 2020
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Director

People and Knowledge

The vendor is like any company; they bring in new resources from time to time, so there is kind of a...

Feb 2020
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Director

Relationship

The vendor does really well at delivering on contracted time frames. The vendor keeps the promises...

Feb 2020
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Director

Lessons Learned

I would tell someone looking at the vendor that they provide good services for things like working...

Feb 2020
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