AGS Health Extended Business Office Commentary
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Mollie Hunt
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User Commentary

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Manager

Relationship

AGS Health stays on top of their goals and tries very hard to maintain the goals we have set for...

Jan 2024
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Manager

Operations

In the last year, there has been quite a bit of turnover on AGS Health’s end. It is hard when we go...

Jan 2024
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Manager

Relationship

The staff from AGS Health is very responsive and tries their hardest to meet our needs, but...

Jan 2024
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Manager

Relationship, Services

Whenever we share something with the management group, they say they will cascade it to their team....

Jan 2024
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Director

Relationship, Relationship

AGS Health does their own QA for different services. If a particular FTE isn't meeting quality or...

Oct 2023
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Director

Relationship, Relationship

AGS Health is very flexible. We reached out to AGS Health when we realized we were going to have to...

Oct 2023
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Director

Value, Value

We work with a couple of other firms, and they charge us from the time that the new FTE is hired all...

Oct 2023
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Director

Loyalty, Loyalty, Relationship, Relationship

AGS Health is exceeding expectations through their quality and proactive nature. AGS Health has also...

Oct 2023
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Director

Relationship, Relationship

I have never had to escalate anything at AGS Health because we haven't gotten an answer. With some...

Oct 2023
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VP/Other Executive

Relationship, Relationship

AGS Health has gone through quite a few different client managers and client leaders. Their leaders...

Oct 2023
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VP/Other Executive

Relationship, Relationship, Operations, Operations

I would recommend that AGS Health focus on engagement with the client, especially with some of the...

Oct 2023
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VP/Other Executive

Relationship, Relationship

AGS Health has done a very good job for us. They went through growing pains on their last...

Oct 2023
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VP/Other Executive

Relationship, Relationship, Services, Services

AGS Health’s biggest strengths are their offshore workforce and their ability to translate to that...

Oct 2023
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VP/Other Executive

Loyalty, Relationship

We don’t have any issues with how AGS Health is set up in terms of their product or their work. We...

Oct 2023
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VP/Other Executive

Relationship, Services

AGS Health has been very good; their QA is excellent. The notes they make in the system are...

Oct 2023
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VP/Other Executive

Relationship

We have onshore help that we have regular meetings with, and AGS Health has executive leadership...

Oct 2023
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VP/Other Executive

Relationship

We had an experience before AGS Health that was not great, but things have been very seamless with...

Oct 2023
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VP/Other Executive

Relationship

We have switched out a few folks. AGS Health switches out folks when they see people who are not...

Oct 2023
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VP/Other Executive

Relationship

I don't have a lot of suggestions. Periodically, we run into a bit of a language barrier with the...

Oct 2023
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VP/Other Executive

Value

We highly recommend ASG Health, and we have shared their information many times. In our space, the...

Oct 2023
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VP/Other Executive

Relationship, Relationship, Services

The firm is willing to do what I ask, but they don't come to me and offer. The firm could do a...

Sep 2023
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VP/Other Executive

Relationship, Relationship, Operations

The firm is willing to do what it takes to onboard staff and maintain compliance at our...

Sep 2023
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Manager

Relationship, Services

One strength AGS Health has is their flexibility. Whenever there is a change to our process or a...

Sep 2023
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VP/Other Executive

Relationship, Value

AGS Health has always worked with us to change the way we get charged. They have been very...

Sep 2023
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VP/Other Executive

Relationship

There are times when AGS Health will identify that a payer is not being responsive, and the firm...

Sep 2023
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Manager

Relationship, Operations, Services

AGS Health could have better communication when they come across a barrier or a risk to the A/R. AGS...

Sep 2023
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VP/Other Executive

Relationship, Relationship

We haven't had any major issues with AGS Health. The firm doesn't seem to have significant turnover,...

Sep 2023
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VP/Other Executive

Relationship, Relationship

The firm has been able to work through and achieve anything that we have thrown at them. They...

Sep 2023
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VP/Other Executive

Relationship, Relationship

We have a good relationship with the executives at AGS Health, and they are very responsive.

Sep 2023
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VP/Other Executive

Services, Services

AGS Health fills in gaps. The work that we give them certainly isn’t splitting atoms, but it is...

Sep 2023
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Manager

Relationship, Relationship

Something AGS Health can do to improve is to have more dedicated resources for auditing their work...

Sep 2023
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VP/Other Executive

Relationship, Relationship

By and large, our experience with AGS Health’s staff has been very positive. Just like with our own...

Sep 2023
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Manager

Relationship, Relationship

With AGS Health, we sometimes have a breakdown in communication with some areas within credit...

Sep 2023
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Manager

Relationship, Relationship

AGS Health’s flexibility is one of their biggest strengths. I'm definitely guilty of using them for...

Sep 2023
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Director

Relationship, Relationship, Services, Services

There is a huge language barrier with AGS Health’s offshoring services. Our internal technical team...

Sep 2023
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Director

Loyalty, Loyalty, Relationship, Relationship

The firm provides trends in what they see, but I am looking for not only the trend but also the...

Sep 2023
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Director

Relationship, Relationship

AGS Health’s staff members tend to be challenging. We have had a handful of tenured AGS Health...

Sep 2023
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Director

Relationship, Relationship

The firm is extremely flexible in terms of accommodating our changing extended business office...

Sep 2023
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Director

Value, Value

Using AGS Health’s services has really been more work than it has been worth because of the amount...

Sep 2023
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VP/Other Executive

Relationship, Relationship, Services, Services

We have been working through some challenges, but with very few exceptions, AGS Health has...

Sep 2023
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VP/Other Executive

Relationship, Relationship, Operations, Operations

We had a few early challenges with the firm, and we had a very fast, aggressive timeline we were...

Sep 2023
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VP/Other Executive

Loyalty, Loyalty, Relationship, Relationship, Value

I would tell the firm to continue to look for ways to increase the efficiency and productivity of...

Sep 2023
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VP/Other Executive

Relationship, Relationship

AGS Health is highly responsive. They want to do a good job, and we don’t get that with every vendor....

Sep 2023
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VP/Other Executive

Relationship, Relationship, Services, Services

The ramp-up speed or onboarding speed for AGS’ offshore resources is a little bit longer than the...

Sep 2023
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VP/Other Executive

Relationship, Relationship

AGS’ biggest strengths are their bread and butter. They have a lot of manpower to throw at projects,...

Sep 2023
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Manager

Relationship, Relationship, Relationship, Operations

I have had a lot of conversations with AGS Health about retaining talent, and it seems like a lot of...

Sep 2023
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Manager

Relationship, Relationship, Relationship

At the end of one quarter, AGS Health knew that they weren't performing the way they should. Instead...

Sep 2023
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Manager

Relationship, Relationship, Relationship

AGS Health is a very strong competitor in the market for offshore medical billing, and they have a...

Sep 2023
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VP/Other Executive

Relationship, Relationship

AGS Health has always displayed a receptiveness to hearing what business problem we are trying to...

Sep 2023
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VP/Other Executive

Relationship, Relationship

AGS Health is very responsive, and that is the best part of working with them. Other vendors have...

Sep 2023
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VP/Other Executive

Relationship, Relationship, Services, Services

I would like AGS Health to develop experience with insurance receivables collection. Instead of...

Sep 2023
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Director

Relationship, Relationship, Services

When we were approached about a partnership with AGS Health, I was skeptical, and our partnership...

Sep 2023
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Director

Relationship, Relationship, Operations

AGS Health does simple things extremely well. They handle straightforward denials and follow-ups...

Sep 2023
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VP/Other Executive

Relationship, Relationship, Operations, Operations

I work with a specific person at AGS Health, and no matter what I ask, they come to the table with a...

Aug 2023
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VP/Other Executive

Relationship, Relationship

Our contact does an excellent job. They are always available and, in a good way, don't show emotion....

Aug 2023
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VP/Other Executive

Operations

The firm has different pricing models depending on what we are using. The firm does an excellent job...

Aug 2023
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VP/Other Executive

Relationship, Relationship, Value, Value

AGS Health has exceeded my expectations. If we are having an issue with something, we can take it to...

Aug 2023
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VP/Other Executive

Relationship, Relationship

Things with AGS Health have been very steady. AGS Health had some changes at the top with the people...

Aug 2023
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VP/Other Executive

Loyalty, Value

We have seen a great decrease in A/R from using AGS Health. The firm has continued increasing our...

Jul 2023
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VP/Other Executive

Relationship

What makes AGS Health stand out is they are willing to partner with us. AGS Health’s management team...

Jul 2023
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VP/Other Executive

Relationship, Services

AGS Health tends to work on what the client requests, but they provide information. They report on...

Jul 2023
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VP/Other Executive

Relationship, Services

Because AGS Health’s people are working in our system, they don't have any more automation than we...

Jul 2023
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VP/Other Executive

Relationship

We keep AGS Health strictly in one area, and if they need to send out communication, they send out a...

Jul 2023
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