Cybersecurity Is Critical in Today's Environment
AGS Health Extended Business Office
Filtered view: All
Subject Expert
Mac Boyter
Research Director
Commentary Summary
User Commentary
Director
We have a set contract, and AGS Health sticks by that contract. We haven't had any trouble. They are...
Login or Create an Account to see details.
Director
AGS Health exceeds our expectations on occasion, but they consistently meet expectations. In...
Login or Create an Account to see details.
Manager
AGS Health does not consistently exceed expectations, specifically in terms of their turnaround time...
Login or Create an Account to see details.
Manager
AGS Health is very responsive. AGS Health’s strengths are that they follow guidelines and are very...
Login or Create an Account to see details.
Manager
We have a system that we use, and AGS Health takes data from it and downloads it into a different...
Login or Create an Account to see details.
Manager
Our relationship with AGS Health during the pandemic was fluid because we already had a remote...
Login or Create an Account to see details.
VP/Other Executive
We are struggling with the firm’s competency. The firm's folks are lacking very fundamental skills....
Login or Create an Account to see details.
VP/Other Executive
We are seeing a lack of engagement from the firm in really understanding the problems we are...
Login or Create an Account to see details.
VP/Other Executive
There is a lack of consistency with the firm’s follow-up on our accounts. After several months,...
Login or Create an Account to see details.
VP/Other Executive
I enjoy interacting with our account executive and some of the firm's other folks. Their analytics...
Login or Create an Account to see details.
VP/Other Executive
AGS Health still has room to improve, but they have taken strong measures to address our concerns....
Login or Create an Account to see details.
VP/Other Executive
There was some discussion that we might need to introduce another EBO just for diversification. Part...
Login or Create an Account to see details.
VP/Other Executive
AGS Health has been really good throughout the pandemic. We weren't sure how things were unraveling,...
Login or Create an Account to see details.
VP/Other Executive
I consider AGS Health to be just a true extension of us. I don’t look at them like a vendor. They...
Login or Create an Account to see details.
VP/Other Executive
AGS Health is nimble. They are faster to react to changing business needs than another vendor we...
Login or Create an Account to see details.
VP/Other Executive
There is an executive we talk to pretty frequently. Their vision for the company is strategic, and...
Login or Create an Account to see details.
Director
I would select AGS Health again in a heartbeat.
Login or Create an Account to see details.
Director
I have never heard from anyone other than our account manager from AGS Health, and that has been sufficient....
Login or Create an Account to see details.
VP/Other Executive
Our organization as a whole is looking into what other processes a business partner could do for us...
Login or Create an Account to see details.
VP/Other Executive
The firm’s communications are constant, regardless of whether we are having a touch-base meeting,...
Login or Create an Account to see details.
VP/Other Executive
We have a very long-standing relationship with AGS Health. We have a very close partnership, and...
Login or Create an Account to see details.
VP/Other Executive
We keep extending AGS Health's contract. They have been really good for us. We originally only hired...
Login or Create an Account to see details.
VP/Other Executive
We pay a flat rate with AGS Health. Their services are cheap.
Login or Create an Account to see details.
VP/Other Executive
I don't work directly with the firm's staff. We work with their liaisons. We had an amazing account...
Login or Create an Account to see details.
VP/Other Executive
AGS Health is very nimble. For example, when we needed help with a certain issue, we got people on...
Login or Create an Account to see details.
VP/Other Executive
Currently, the team members that are supporting us are located in India, so we have seen a decrease...
Login or Create an Account to see details.
VP/Other Executive
We meet with AGS Health frequently. They give us reports on what work has been done and suggestions...
Login or Create an Account to see details.
VP/Other Executive
AGS Health's services don't directly impact the patient experience because AGS Health doesn't have...
Login or Create an Account to see details.
VP/Other Executive
When outsourcing certain segments of business, others have to be willing to say when something is...
Login or Create an Account to see details.
VP/Other Executive
With their account management, AGS Health really tries to drive and understand our goals and what we...
Login or Create an Account to see details.
VP/Other Executive
The payment model that we are on has a price per FTE, but the auditing is included with the price....
Login or Create an Account to see details.
VP/Other Executive
AGS Health exceeds our expectations by meeting our deadlines and producing results. AGS Health...
Login or Create an Account to see details.
VP/Other Executive
Anytime I have had any issues with AGS Health, I have always been able to reach out to an executive....
Login or Create an Account to see details.
VP/Other Executive
I trust AGS Health. What leads me to the place where I trust them is their quality and their...
Login or Create an Account to see details.
VP/Other Executive
AGS Health is great. I don't recommend many firms, but AGS Health is one that I recommend every...
Login or Create an Account to see details.
VP/Other Executive
Sometimes, there is a miss in communication, so we miss opportunities. That goes on longer than I...
Login or Create an Account to see details.
VP/Other Executive
AGS Health achieves tangible outcomes, but they don't always drive tangible outcomes. AGS Health...
Login or Create an Account to see details.
Director
AGS Health is very engaged and responsive. Their leadership understood our needs. We had regular...
Login or Create an Account to see details.
Director
It took AGS Health a while to get to a level where their production was actually helpful, and there...
Login or Create an Account to see details.
Director
When AGS Health realized they weren't hitting the mark for us, they made some changes on their side...
Login or Create an Account to see details.
Director
I would tell someone planning to work with AGS Health to clearly define the project, identify the...
Login or Create an Account to see details.
VP/Other Executive
I have always had a positive experience with AGS Health. They have always been responsive. Their...
Login or Create an Account to see details.
VP/Other Executive
AGS Health has regular meetings with us. They have detailed reports with data that supports the work...
Login or Create an Account to see details.
VP/Other Executive
AGS Health is doing follow-up on accounts, working on queue edits, coding, and doing credit...
Login or Create an Account to see details.
VP/Other Executive
AGS Health automatically has people on the bench that can do the work so that we don't miss a step....
Login or Create an Account to see details.
Director
We have worked with the vendor in the past, so we had an established relationship. The vendor does...
Login or Create an Account to see details.
Director
I would buy the vendor’s services again in a heartbeat. The vendor avoids charging us for every...
Login or Create an Account to see details.
Director
The vendor has met our expectations. We feed the vendor a lot of reports, and they analyze the data...
Login or Create an Account to see details.
Director
Whenever we have had to involve the vendor’s executives, they have been amazing. They really do take...
Login or Create an Account to see details.
Director
The vendor could improve when they have new employees. The vendor used to have buffers that would...
Login or Create an Account to see details.
Director
The vendor works on the insurance-receivable side of things, and they do a number of different...
Login or Create an Account to see details.
Director
Every so often, I do reference calls for the vendor. They are always very positive. The vendor's...
Login or Create an Account to see details.
VP/Other Executive
I have worked with some AGS Health executives, and they have joined very detailed workflow calls to...
Login or Create an Account to see details.
VP/Other Executive
AGS Health consistently meets my expectations. I just wouldn’t say that they proactively exceed my...
Login or Create an Account to see details.
VP/Other Executive
Our upgrade went okay; things are a little different because we are hosting internally instead of...
Login or Create an Account to see details.
VP/Other Executive
Overall, AGS Health is definitely in a partnership with us, and they are very flexible. They align...
Login or Create an Account to see details.
Featured Report
Preferences