Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Extended Business Office on your dashboard or bookmark under

(Your Products / Your Organization's Products)


AGS Health Extended Business Office Comments
Filtered view: All

KLAS Research Director - Mac Boyter
Subject Expert

Mac Boyter

Research Director

mac.boyter@klasresearch.com

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Extended Business Office on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Manager

AGS Health does not consistently exceed expectations, specifically in terms of their turnaround time...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

AGS Health is very responsive. AGS Health’s strengths are that they follow guidelines and are very...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a system that we use, and AGS Health takes data from it and downloads it into a different...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our relationship with AGS Health during the pandemic was fluid because we already had a remote...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are struggling with the firm’s competency. The firm's folks are lacking very fundamental skills....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are seeing a lack of engagement from the firm in really understanding the problems we are...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There is a lack of consistency with the firm’s follow-up on our accounts. After several months,...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I enjoy interacting with our account executive and some of the firm's other folks. Their analytics...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

AGS Health still has room to improve, but they have taken strong measures to address our concerns....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There was some discussion that we might need to introduce another EBO just for diversification. Part...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

AGS Health has been really good throughout the pandemic. We weren't sure how things were unraveling,...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I consider AGS Health to be just a true extension of us. I don’t look at them like a vendor. They...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

AGS Health is nimble. They are faster to react to changing business needs than another vendor we...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There is an executive we talk to pretty frequently. Their vision for the company is strategic, and...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would select AGS Health again in a heartbeat.

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have never heard from anyone other than our account manager from AGS Health, and that has been sufficient....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Our organization as a whole is looking into what other processes a business partner could do for us...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The firm’s communications are constant, regardless of whether we are having a touch-base meeting,...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have a very long-standing relationship with AGS Health. We have a very close partnership, and...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We keep extending AGS Health's contract. They have been really good for us. We originally only hired...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We pay a flat rate with AGS Health. Their services are cheap.

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I don't work directly with the firm's staff. We work with their liaisons. We had an amazing account...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

AGS Health is very nimble. For example, when we needed help with a certain issue, we got people on...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Currently, the team members that are supporting us are located in India, so we have seen a decrease...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We meet with AGS Health frequently. They give us reports on what work has been done and suggestions...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

AGS Health's services don't directly impact the patient experience because AGS Health doesn't have...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When outsourcing certain segments of business, others have to be willing to say when something is...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

With their account management, AGS Health really tries to drive and understand our goals and what we...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The payment model that we are on has a price per FTE, but the auditing is included with the price....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

AGS Health exceeds our expectations by meeting our deadlines and producing results. AGS Health...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Anytime I have had any issues with AGS Health, I have always been able to reach out to an executive....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I trust AGS Health. What leads me to the place where I trust them is their quality and their...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

AGS Health is great. I don't recommend many firms, but AGS Health is one that I recommend every...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Sometimes, there is a miss in communication, so we miss opportunities. That goes on longer than I...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

AGS Health achieves tangible outcomes, but they don't always drive tangible outcomes. AGS Health...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

AGS Health is very engaged and responsive. Their leadership understood our needs. We had regular...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It took AGS Health a while to get to a level where their production was actually helpful, and there...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When AGS Health realized they weren't hitting the mark for us, they made some changes on their side...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would tell someone planning to work with AGS Health to clearly define the project, identify the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I have always had a positive experience with AGS Health. They have always been responsive. Their...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

AGS Health has regular meetings with us. They have detailed reports with data that supports the work...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

AGS Health is doing follow-up on accounts, working on queue edits, coding, and doing credit...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

AGS Health automatically has people on the bench that can do the work so that we don't miss a step....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have worked with the vendor in the past, so we had an established relationship. The vendor does...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would buy the vendor’s services again in a heartbeat. The vendor avoids charging us for every...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has met our expectations. We feed the vendor a lot of reports, and they analyze the data...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Whenever we have had to involve the vendor’s executives, they have been amazing. They really do take...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor could improve when they have new employees. The vendor used to have buffers that would...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor works on the insurance-receivable side of things, and they do a number of different...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Every so often, I do reference calls for the vendor. They are always very positive. The vendor's...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I have worked with some AGS Health executives, and they have joined very detailed workflow calls to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

AGS Health consistently meets my expectations. I just wouldn’t say that they proactively exceed my...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Our upgrade went okay; things are a little different because we are hosting internally instead of...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Overall, AGS Health is definitely in a partnership with us, and they are very flexible. They align...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

AGS Health exceeds our expectations. They are pretty awesome.

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With COVID-19, India shut down, but the vendor wanted their employees to be able to continue to...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has been getting a lot of feedback from us. They told us they were going to stop doing...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't know how well the vendor is doing at coding or refunds. I am only speaking about...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor pays for themselves for an entire year in one month. We don’t pay contingency, and we...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF