AGS Health Extended Business Office Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship, Relationship
AGS Health does their own QA for different services. If a particular FTE isn't meeting quality or...
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Relationship, Relationship
AGS Health is very flexible. We reached out to AGS Health when we realized we were going to have to...
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Value, Value
We work with a couple of other firms, and they charge us from the time that the new FTE is hired all...
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Loyalty, Loyalty, Relationship, Relationship
AGS Health is exceeding expectations through their quality and proactive nature. AGS Health has also...
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Relationship, Relationship
I have never had to escalate anything at AGS Health because we haven't gotten an answer. With some...
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Relationship, Relationship
AGS Health has gone through quite a few different client managers and client leaders. Their leaders...
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Relationship, Relationship, Operations, Operations
I would recommend that AGS Health focus on engagement with the client, especially with some of the...
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Relationship, Relationship
AGS Health has done a very good job for us. They went through growing pains on their last...
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Relationship, Relationship, Services, Services
AGS Health’s biggest strengths are their offshore workforce and their ability to translate to that...
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Operations, Services
AGS Health has a unique pricing model compared to other firms. We have a per-FTE contract model,...
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Relationship, Services
AGS Health’s strategy is our strategy. It isn't like we have competing interests, but something may...
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Relationship, Relationship
We have onshore help that we have regular meetings with, and AGS Health has executive leadership...
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Loyalty, Loyalty, Relationship, Relationship
We don’t have any issues with how AGS Health is set up in terms of their product or their work. We...
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Relationship, Relationship, Services, Services
AGS Health has been very good; their QA is excellent. The notes they make in the system are...
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Loyalty, Relationship
We don’t have any issues with how AGS Health is set up in terms of their product or their work. We...
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Relationship, Services
AGS Health has been very good; their QA is excellent. The notes they make in the system are...
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Relationship
We have onshore help that we have regular meetings with, and AGS Health has executive leadership...
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Relationship
We had an experience before AGS Health that was not great, but things have been very seamless with...
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Relationship
We have switched out a few folks. AGS Health switches out folks when they see people who are not...
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Relationship
I don't have a lot of suggestions. Periodically, we run into a bit of a language barrier with the...
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Value
We highly recommend ASG Health, and we have shared their information many times. In our space, the...
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Relationship, Relationship, Services
The firm is willing to do what I ask, but they don't come to me and offer. The firm could do a...
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Relationship, Relationship, Operations
The firm is willing to do what it takes to onboard staff and maintain compliance at our...
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Relationship, Services
One strength AGS Health has is their flexibility. Whenever there is a change to our process or a...
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Relationship, Value
AGS Health has always worked with us to change the way we get charged. They have been very...
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Relationship
There are times when AGS Health will identify that a payer is not being responsive, and the firm...
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Relationship, Operations, Services
AGS Health could have better communication when they come across a barrier or a risk to the A/R. AGS...
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Relationship, Relationship
We haven't had any major issues with AGS Health. The firm doesn't seem to have significant turnover,...
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Relationship, Relationship
The firm has been able to work through and achieve anything that we have thrown at them. They...
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Relationship, Relationship
We have a good relationship with the executives at AGS Health, and they are very responsive.
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Services, Services
AGS Health fills in gaps. The work that we give them certainly isn’t splitting atoms, but it is...
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Relationship, Relationship
Something AGS Health can do to improve is to have more dedicated resources for auditing their work...
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Relationship, Relationship
By and large, our experience with AGS Health’s staff has been very positive. Just like with our own...
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Relationship, Relationship
With AGS Health, we sometimes have a breakdown in communication with some areas within credit...
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Relationship, Relationship
AGS Health’s flexibility is one of their biggest strengths. I'm definitely guilty of using them for...
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Relationship, Relationship, Services, Services
There is a huge language barrier with AGS Health’s offshoring services. Our internal technical team...
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Loyalty, Loyalty, Relationship, Relationship
The firm provides trends in what they see, but I am looking for not only the trend but also the...
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Relationship, Relationship
AGS Health’s staff members tend to be challenging. We have had a handful of tenured AGS Health...
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Relationship, Relationship
The firm is extremely flexible in terms of accommodating our changing extended business office...
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Value, Value
Using AGS Health’s services has really been more work than it has been worth because of the amount...
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Relationship, Relationship, Services, Services
We have been working through some challenges, but with very few exceptions, AGS Health has...
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Relationship, Relationship, Operations, Operations
We had a few early challenges with the firm, and we had a very fast, aggressive timeline we were...
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Loyalty, Loyalty, Relationship, Relationship, Value
I would tell the firm to continue to look for ways to increase the efficiency and productivity of...
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Relationship, Relationship
AGS Health is highly responsive. They want to do a good job, and we don’t get that with every vendor....
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Relationship, Relationship, Services, Services
The ramp-up speed or onboarding speed for AGS’ offshore resources is a little bit longer than the...
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Relationship, Relationship
AGS’ biggest strengths are their bread and butter. They have a lot of manpower to throw at projects,...
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Relationship, Relationship, Relationship, Operations
I have had a lot of conversations with AGS Health about retaining talent, and it seems like a lot of...
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Relationship, Relationship, Relationship
At the end of one quarter, AGS Health knew that they weren't performing the way they should. Instead...
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Relationship, Relationship, Relationship
AGS Health is a very strong competitor in the market for offshore medical billing, and they have a...
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Relationship, Relationship
AGS Health has always displayed a receptiveness to hearing what business problem we are trying to...
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Relationship, Relationship
AGS Health is very responsive, and that is the best part of working with them. Other vendors have...
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Relationship, Relationship, Services, Services
I would like AGS Health to develop experience with insurance receivables collection. Instead of...
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Relationship, Relationship, Services
When we were approached about a partnership with AGS Health, I was skeptical, and our partnership...
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Relationship, Relationship, Operations
AGS Health does simple things extremely well. They handle straightforward denials and follow-ups...
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Relationship, Relationship, Operations, Operations
I work with a specific person at AGS Health, and no matter what I ask, they come to the table with a...
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Relationship, Relationship
Our contact does an excellent job. They are always available and, in a good way, don't show emotion....
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Operations
The firm has different pricing models depending on what we are using. The firm does an excellent job...
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Relationship, Relationship, Value, Value
AGS Health has exceeded my expectations. If we are having an issue with something, we can take it to...
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Relationship, Relationship
Things with AGS Health have been very steady. AGS Health had some changes at the top with the people...
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Loyalty, Loyalty, Loyalty, Value, Value, Value
We have seen a great decrease in A/R from using AGS Health. The firm has continued increasing our...
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Relationship, Relationship, Relationship
What makes AGS Health stand out is they are willing to partner with us. AGS Health’s management team...
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Relationship, Relationship, Relationship, Services, Services, Services
AGS Health tends to work on what the client requests, but they provide information. They report on...
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Relationship, Relationship, Relationship, Services, Services, Services
Because AGS Health’s people are working in our system, they don't have any more automation than we...
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Relationship, Relationship, Relationship
We keep AGS Health strictly in one area, and if they need to send out communication, they send out a...
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Value
AGS Health does not charge us for every little thing. And if we bring anything to AGS Health's...
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Relationship
AGS Health is very easy to work with. They have a great knowledge base. And they always perform at...
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Relationship
The downside of AGS Health is that they have a lot of turnover. Some of that turnover is due to...
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Operations
What would take AGS Health to a perfect score strategically is if we had less hands-on training with...
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Relationship
Things are going well with AGS Health. Since we began working with them, they have embraced every...
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Relationship
Our relationship with AGS Health is good. They have a team of coders, a team lead, and a supervisor....
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Relationship
We have regular calls with AGS Health, and they are very efficient in presenting issues. The firm...
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Relationship
AGS Health exceeds expectations because the firm gets through a project ahead of schedule, and the...
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Relationship
AGS Health offers us a lot of insight, which is great. They are a really great partner and very easy...
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