AGS Health Extended Business Office
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Mollie Hunt
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User Commentary

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Director

People and Knowledge

We know AGS Health can do certain things because we have seen them do those things. I think there is...

Nov 2022
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Director

People and Knowledge

Our experience with AGS Health has been very odd. On the physician side of things, they are doing an...

Nov 2022
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Director

People and Knowledge

A lot of the leadership has changed at AGS Health, and sometimes I do not know who is who. When we...

Nov 2022
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Director

ROI and Cost

AGS Health is better than nothing because they deal with the small dollars that we never touch.

Nov 2022
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Director

Lessons Learned

I would not recommend AGS Health to a peer or friend unless they are using the firm for physician...

Nov 2022
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Director

People and Knowledge

AGS Health has had so much turnover that they can't keep up with the work because they are...

Nov 2022
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Director

Tools and Methodology

The firm could improve by meeting our goals and our metrics. They have a lot of inventory that they...

Nov 2022
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Director

Relationship

The firm isn’t all bad. They are communicative, and they tell us that they are not doing what they...

Nov 2022
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VP/Other Executive

People and Knowledge

AGS Health is a great partner of ours. They have folks working in lots of different areas throughout...

Oct 2022
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VP/Other Executive

Lessons Learned

AGS Health is probably like many other outsourcing firms in that they require a significant ramp-up...

Oct 2022
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VP/Other Executive

Other Observations

There is a language barrier that is sometimes an issue. We are looking at an engagement where only...

Oct 2022
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Director

Sales and Contracting

AGS Health was very transparent when we set up the contract. We agreed on what the productivity...

Oct 2022
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Director

People and Knowledge

We had to put together a process, and AGS Health’s team was very responsive to changes that we were...

Oct 2022
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Director

Relationship

AGS Health’s team was very responsive, and their updates were very clear. Honestly, the only...

Oct 2022
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Director

Relationship

AGS Health has hardworking individuals, and they are a good partner. We needed to micromanage them...

Sep 2022
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Director

Relationship

Communication sometimes is a little difficult with AGS Health. Because it has been several years, we...

Sep 2022
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VP/Other Executive

Project Results

AGS Health has helped us with our revenue cycle management. They proactively manage resources and...

Sep 2022
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Manager

Relationship

I have seen lots of improvements with AGS Health lately. Their team seems to be more invested,...

Sep 2022
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Manager

Relationship

AGS Health has been making improvements in their reporting. Previously, it was the same thing every...

Sep 2022
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VP/Other Executive

Future Outlook

AGS Health has had some changes in leadership, and we are in the middle of that transition. My...

Sep 2022
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VP/Other Executive

Lessons Learned

I would recommend to someone considering AGS Health that they go into the vendor relationship as...

Sep 2022
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Manager

People and Knowledge

AGS Health is able to retrain their staff if needed. They take constructive criticism well. But...

Sep 2022
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Manager

Tools and Methodology

We have had a lot of issues when we run eligibility and when it comes back. It goes through one...

Aug 2022
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Manager

Tools and Methodology

One thing I like is whatever AGS Health has that they use to measure work queues and the inflow and...

Aug 2022
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Manager

Tools and Methodology

An improvement I would like AGS Health to make is to have them work live within our systems instead...

Aug 2022
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Manager

People and Knowledge

The management team from AGS Health has been replaced with all new people. I thought that would help...

Aug 2022
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Manager

People and Knowledge

We use AGS Health to follow up on small balance insurance claims. There are maybe four or five...

Aug 2022
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Manager

ROI and Cost

AGS Health certainly tries to help us, but they do not achieve that. It is difficult working with an...

Aug 2022
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VP/Other Executive

People and Knowledge

We have stopped using AGS Health's services. AGS Health was very honest and forthright in what they...

Aug 2022
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VP/Other Executive

ROI and Cost

Everything with the charges was pretty straightforward. We never had any difficulties there. AGS...

Aug 2022
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VP/Other Executive

People and Knowledge

The flexibility to add resources and move people around has been great with AGS Health. The actual...

Jul 2022
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VP/Other Executive

ROI and Cost

AGS Health has a very standard delivery model for charging. So, the vendor does not charge for every...

Jul 2022
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VP/Other Executive

Tools and Methodology

AGS Health has slipped. We do the standard work drivers, and then we give AGS Health the standard...

May 2022
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VP/Other Executive

Relationship

AGS Health sold out to a venture capital group, and the CEO left a while ago. AGS Health changed...

May 2022
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VP/Other Executive

Project Results

AGS Health used to be awesome and excellent. I would have used them over and over again. Their...

May 2022
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VP/Other Executive

ROI and Cost

AGS Health is very good about avoiding charging for every little thing. They provide resources and...

May 2022
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VP/Other Executive

Relationship

AGS Health is very good at communicating with us. They check to see what we need, how they can...

Apr 2022
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VP/Other Executive

Relationship

AGS Health needs to be more engaged in their feedback and strategy conversations when it comes to...

Apr 2022
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VP/Other Executive

ROI and Cost

We have successfully worked with AGS Health for many years. The firm definitely doesn't...

Apr 2022
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Director

ROI and Cost

We don’t have any issues with AGS Health charging more than what is already contracted.

Mar 2022
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Director

Project Results

AGS Health has exceeded my expectations because the sheer volume of projects that they get through...

Mar 2022
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Director

People and Knowledge

When we give AGS Health tools to do services in line with our standard operating procedures, AGS...

Mar 2022
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VP/Other Executive

ROI and Cost

I really like AGS Health’s quality assurance and training model. We pay for whatever we are using...

Feb 2022
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VP/Other Executive

Tools and Methodology

AGS Health has a team in India, but they also have executives and account managers in the US. More...

Feb 2022
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VP/Other Executive

People and Knowledge

AGS Health is not always forthcoming about what they need. If I say I need the firm to take over a...

Feb 2022
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Director

People and Knowledge

Because of COVID-19, AGS Health has been dealing with issues that they haven’t come out of yet. We...

Feb 2022
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Director

ROI and Cost

I like the FTE structure and the way AGS Health is set up. We pay a flat fee, so we do not feel nickel-and-dimed....

Feb 2022
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Director

Relationship

I want improvements in the leadership communication from the top levels of the firm. We do not hear...

Feb 2022
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Director

Project Results

We are very pleased with AGS Health. They have a high accuracy rate. We do reconciliations often and...

Jan 2022
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Director

Tools and Methodology

AGS Health responds to our staff very professionally and has a very responsive turnover time, which...

Jan 2022
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Director

People and Knowledge

AGS Health is having a very hard time recovering after COVID-19. Of the companies we work with in...

Dec 2021
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Director

ROI and Cost

The one plus with AGS Health is that they are cheap and cost effective.

Dec 2021
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Director

Tools and Methodology

AGS Health could easily streamline their workflow. They don't actually work out of our software...

Dec 2021
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Director

Project Results

I am not getting the results I want from AGS Health's service. We want to explore the possibility of...

Dec 2021
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