AGS Health Extended Business Office Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship
From a partner perspective, AGS Health is extremely flexible regarding needs and changes. As we have...
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Relationship, Services
We would not have been able to have the results that we have had in terms of finances and quality...
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Value
AGS Health’s pricing model is very favorable. It is like one and three-quarters FTEs to one if we...
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Value
With firms, we have to be very careful about how we price things and make sure we are monitoring how...
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Relationship
AGS Health is very responsive. When we ask something of them, they try to react quickly and...
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Relationship, Operations
The firm has some churn that happens with their resources, so there is always an ongoing batch of...
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Loyalty, Relationship
Our relationship with AGS Health is positive, and we look forward to it as an extension of our...
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Operations
The difficulties with working with AGS Health are typically a communication gap and potentially some...
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Relationship, Services
The quantity of people and brute force that AGS Health has are strengths. I think they also have a...
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Relationship
I appreciate AGS Health’s account management. They do a nice job of keeping us informed. Our staff...
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Relationship
AGS Health has a fair amount of turnover, which is challenging for us. They mitigate it by trying to...
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Relationship, Services
There are sometimes issues with quality based on process lines. AGS Health exceeds our expectations...
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Relationship, Services
I would like to see more tangible trending from AGS Health. I would like them to work through our...
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Loyalty, Relationship
AGS Health talks a lot about their strategies, but we haven't seen them. We haven’t really seen the...
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Relationship
The environment is becoming challenging as more firms are working in the space. We are seeing AGS...
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Relationship
My satisfaction level with AGS Health on driving tangible outcomes is about metrics. If we have an...
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Relationship
I honestly don't care whether the resources are offshore. That doesn't matter as long as the work...
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Relationship
The leader who helps us facilitate the calls with the AGS Health team is not offshore; they are in...
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Services
AGS Health is really good with the labs, like the lab prebill edits. They are kind of strong in that...
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Relationship, Operations
There was a person who was really good at the time, and then we lost that person, but we were able...
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Relationship, Operations
We have frequent meetings with AGS Health's management team to go over volumes, talk about any...
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Relationship
We haven't seen a ton of turnover. AGS Health is pretty good. They definitely do a good job of...
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Loyalty, Relationship
AGS Health is doing what we tell them at this point. They are not necessarily coming up with new and...
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Loyalty, Value
We went with AGS Health, went through the ramp-up period, saw a nice pickup immediately in the...
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Relationship
AGS Health has been easy to work with, and their ability to ramp up is impressive. People ask all...
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Loyalty, Relationship
I think my satisfaction next year will probably be the same as this year. Right now, AGS Health is...
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Relationship
AGS Health meets expectations. We switched a lot of our outsourced work from a previous firm over to...
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Relationship
AGS Health meets our expectations. They do pretty well in terms of turnaround times. To exceed my...
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Relationship
The advice I would give someone considering the firm is that communication is key, so they need to...
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Relationship
AGS Health is flexible and is able to flex and bend according to the needs of the business. Despite...
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Relationship, Services
One difficult thing for any offshore partner, including AGS Health, is bringing any sort of insight...
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Loyalty, Relationship
One ingredient that makes this type of engagement work is a certain level of trust. When agencies or...
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Loyalty
We are still ramping up with AGS Health, but we have already seen some increases in metrics like...
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Relationship
I would tell someone looking at AGS Health to make sure that SLAs are identified and tracked on a...
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Operations, Services
We set some pretty clear expectations for what we wanted from AGS Health, and there were a couple of...
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Operations
AGS Health's quality scores are not very good, and AGS Health is behind all the other firms. They...
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Relationship, Services, Value
I would not use AGS Health again because of their lack of quality and lack of ability to keep...
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Relationship, Services
I have been pretty pleased with their collections. There was a ramp-up, but AGS Health seemed to be...
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Relationship
I speak with AGS Health executives quite frequently. And I can get to a specific executive with just...
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Value
I don't think AGS Health has always exceeded my expectations. But for the most part, they have...
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Services
This is going to sound terrible, but because AGS Health's support team is offshore, sometimes I'm...
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Loyalty, Operations
We have ongoing services with AGS Health. We have a contract with them that we can add to and...
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Relationship
AGS Health is very easy to work and interact with. We do have regularly scheduled meetings to touch...
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Loyalty, Relationship
We got off to a rocky start with AGS Health. In fairness to them, we pushed a tremendous amount of...
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Relationship
I have asked my leaders in different areas whether they would build their team onshore and get rid...
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Loyalty, Value
With AGS Health, we sometimes have to push them from an innovation perspective, and that is okay. We...
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Relationship
AGS Health has done a lot. Their executive team is very involved. AGS Health is a partner that I'm...
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Services
It is actually the insurance collection stuff that I would rate AGS Health lower on, and that is...
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Loyalty, Relationship
From the initial scope that we had with AGS Health, we have continued to expand things even over the...
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Relationship, Operations, Services
AGS Health is a preferred invoice partner because they are very flexible. They are always willing to...
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Operations, Services
The firm has quick and agile reporting, though I would say they could be a little bit more proactive...
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Loyalty, Relationship
The firm has been a good partner, and they have been able to hire a few leaders to really support...
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Operations, Services
The firm needs to have a different approach to measuring quality, and to do that they need to look...
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Relationship, Operations, Services
With AGS Health, I think communication is a big challenge. Whenever there are workflow updates, we...
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Operations, Services
Because the firm is calling the insurance companies, checking statuses, and communicating with...
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Services
We have had some struggles with AGS Health’s invoicing. The firm doesn't nitpick us with their...
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Relationship
AGS Health consistently meets my expectations. In order for them to exceed our expectations, they...
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Relationship
AGS Health has very robust reporting. It wasn't integrated into our certain tracking. We asked the...
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Value
To make me feel like I’m getting more of my money’s worth, the firm would need to move through...
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Relationship
I see a lot of the firm’s buffer staff turning over. I don't know the root cause, so I don't know...
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Services, Value
Considering AGS Health’s consistency whenever issues arise, the firm is pretty good about being...
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Operations
I would like things to get better around the firm’s appeal level. There are different levels of...
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Relationship, Operations
I like the responses and the way the firm makes sure that we are getting back the things that they...
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Operations, Value
Even if we don't have enough accounts to send over to AGS Health, the firm will pull back some of...
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Relationship
Our relationship is pretty good. At first, it was a little rocky until we got a process done with...
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Relationship
On our side, we don't have a lot of turnover. It seems like the same employees have been with AGS...
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Relationship
AGS Health stays on top of their goals and tries very hard to maintain the goals we have set for...
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Operations
In the last year, there has been quite a bit of turnover on AGS Health’s end. It is hard when we go...
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Relationship
The staff from AGS Health is very responsive and tries their hardest to meet our needs, but...
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Relationship, Services
Whenever we share something with the management group, they say they will cascade it to their team....
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