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AGS Health Extended Business Office Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

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mac.boyter@klasresearch.com

 
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VP/Other Executive

AGS Health is doing follow-up on accounts, working on queue edits, coding, and doing credit...

Oct 2020
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VP/Other Executive

AGS Health automatically has people on the bench that can do the work so that we don't miss a step....

Oct 2020
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Director

We have worked with the vendor in the past, so we had an established relationship. The vendor does...

Oct 2020
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Director

I would buy the vendor’s services again in a heartbeat. The vendor avoids charging us for every...

Oct 2020
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Director

The vendor has met our expectations. We feed the vendor a lot of reports, and they analyze the data...

Oct 2020
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Director

Whenever we have had to involve the vendor’s executives, they have been amazing. They really do take...

Oct 2020
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Director

The vendor could improve when they have new employees. The vendor used to have buffers that would...

Oct 2020
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Director

The vendor works on the insurance-receivable side of things, and they do a number of different...

Oct 2020
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Director

Every so often, I do reference calls for the vendor. They are always very positive. The vendor's...

Oct 2020
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VP/Other Executive

I have worked with some AGS Health executives, and they have joined very detailed workflow calls to...

Oct 2020
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VP/Other Executive

AGS Health consistently meets my expectations. I just wouldn’t say that they proactively exceed my...

Oct 2020
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VP/Other Executive

Our upgrade went okay; things are a little different because we are hosting internally instead of...

Oct 2020
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VP/Other Executive

Overall, AGS Health is definitely in a partnership with us, and they are very flexible. They align...

Oct 2020
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Director

AGS Health exceeds our expectations. They are pretty awesome.

Sep 2020
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Director

With COVID-19, India shut down, but the vendor wanted their employees to be able to continue to...

Sep 2020
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Director

The vendor has been getting a lot of feedback from us. They told us they were going to stop doing...

Sep 2020
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Director

I don't know how well the vendor is doing at coding or refunds. I am only speaking about...

Sep 2020
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Director

The vendor pays for themselves for an entire year in one month. We don’t pay contingency, and we...

Sep 2020
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VP/Other Executive

We have been working with AGS Health, and we have been pleased so far. They have been extremely...

Jul 2020
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VP/Other Executive

If there is anything I would like to see AGS Health improve on, it would be continuing to monitor...

Jul 2020
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Director

AGS Health could do a little bit more analysis on their end to figure out the issues without us...

Jul 2020
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Director

AGS Health is great at taking feedback and finding problems. I meet with them regularly, and I tell...

Jul 2020
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VP/Other Executive

AGS Health hasn’t been super supportive during the COVID-19 crisis. They are just not able to do a...

Jul 2020
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VP/Other Executive

There is a niche that AGS Health can serve effectively, but that requires a good understanding and a...

Jul 2020
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VP/Other Executive

The service just doesn’t necessarily completely align with our needs. Using offshore services was...

Jul 2020
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VP/Other Executive

AGS Health’s services are not as efficient as we would like. Some of our cost savings get eaten up...

Jul 2020
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VP/Other Executive

The issue with the quality of staff is the training. A lot of business-office jobs are very...

Jul 2020
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VP/Other Executive

AGS Health has really good executive involvement. Their leadership is really responsive and tries to...

Jul 2020
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Manager

AGS Health communicated very clearly with us during the lockdown, but they didn't offer any extra...

Jul 2020
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(0)
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Manager

AGS Health definitely drove outcomes very well. They wanted to make sure that we were very aware of...

Jul 2020
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Manager

For the most part, AGS Health has very good workers. Some of them ask a lot of questions over and...

Jul 2020
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Manager

Medicare isn't one of the vendor's strong points. But Medicare can be pretty frustrating with the...

Jul 2020
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Manager

AGS Health did resends for us. That can be challenging because sometimes insurance companies issue a...

Jul 2020
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Manager

Whenever we have an issue, regardless of what it is, we can take it to AGS Health, and they work on...

Jul 2020
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Manager

The language barrier was sometimes a hindrance. That was on our part, not the vendor's. We really...

Jul 2020
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VP/Other Executive

During the COVID-19 crisis, we were able to keep our coverage stable when a lot of vendors came...

Jun 2020
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VP/Other Executive

The vendor does not exceed expectations. Their general staff performance meets expectations, but we...

Jun 2020
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VP/Other Executive

I have heard very little from the vendor about their vision for their company and what they hope to...

Jun 2020
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VP/Other Executive

I wouldn’t say the vendor has kept all their promises, but they have followed through on what they...

Jun 2020
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VP/Other Executive

Things with AGS Health have been terrific. We are very pleased with the work they have been doing....

Jun 2020
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VP/Other Executive

We have not run into any issues with AGS Health being offshore. They have been very good at getting...

Jun 2020
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VP/Other Executive

I haven’t had a lot of involvement with AGS Health executives. For the most part, the vendors we...

Jun 2020
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