A+ = >97.0
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
C+ = 77.0-79.9
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
Category average: 84.0
Services average: 89.7
Company/solution |
Overall performance score (100-point scale) |
Total evaluations |
Trend (2021-2022) |
Culture
|
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|
|
PwC
Extended Business Office 
|
92.3 |
n=21
|
-5%
|
--
|
A
|
B+
|
A
|
A-
|
A-
|
|
| |
|
|
|
|
||||||
|
Guidehouse
(formerly Navigant) Extended Business Office
|
88.4 |
n=12
|
-4%
|
--
|
A
|
A-
|
A-
|
A-
|
B-
|
|
| |
|
|
|
|
||||||
|
R1 RCM
MediRevv Extended Business Office
|
87.3 |
n=19
|
-1%
|
--
|
A
|
B
|
A
|
B
|
B-
|
|
| |
|
|
|
|
||||||
|
GeBBS Healthcare Solutions
Extended Business Office
|
87 |
n=13
|
-8%
|
--
|
B+
|
B
|
A-
|
B-
|
B
|
|
| |
|
|
|
|
||||||
|
Tegria
Acclara Solutions Extended Business Office |
86.8 |
n=9
|
N/A
|
--
|
B
|
B
|
A
|
B
|
B
|
|
| |
|
|
|
|
||||||
|
Parallon
Extended Business Office
|
86.2 |
n=21
|
-8%
|
--
|
B+
|
B
|
B+
|
B
|
B
|
|
| |
|
|
|
|
||||||
|
AGS Health
Extended Business Office
|
80.3 |
n=13
|
-11%
|
--
|
B-
|
B-
|
B-
|
C+
|
C+
|
|
| |
|
|
|
|
||||||
|
Savista
RCM Extended Business Office (nThrive)
|
68.8 |
n=10
|
+57%
|
--
|
D
|
C-
|
D+
|
C-
|
C-
|
|
50.0 |
100.0 |
|||||||||
Company/solution |
Trend
(2021-2022) |
 Culture |
 Loyalty |
 Operations |
 Product |
 Relationship |
 Value |
|
|
PwC
Extended Business Office 92.3
n=21
COMMENTS
|
-5%
|
--
|
A
|
B+
|
A
|
A-
|
A-
|
|
|
Guidehouse
(formerly Navigant) Extended Business Office 88.4
n=12
COMMENTS
|
-4%
|
--
|
A
|
A-
|
A-
|
A-
|
B-
|
|
|
R1 RCM
MediRevv Extended Business Office 87.3
n=19
COMMENTS
|
-1%
|
--
|
A
|
B
|
A
|
B
|
B-
|
|
|
GeBBS Healthcare Solutions
Extended Business Office 87
n=13
COMMENTS
|
-8%
|
--
|
B+
|
B
|
A-
|
B-
|
B
|
|
|
Tegria
Acclara Solutions Extended Business Office 86.8
n=9
|
N/A
|
--
|
B
|
B
|
A
|
B
|
B
|
|
|
Parallon
Extended Business Office 86.2
n=21
COMMENTS
|
-8%
|
--
|
B+
|
B
|
B+
|
B
|
B
|
|
|
AGS Health
Extended Business Office 80.3
n=13
COMMENTS
|
-11%
|
--
|
B-
|
B-
|
B-
|
C+
|
C+
|
|
|
Savista
RCM Extended Business Office (nThrive) 68.8
n=10
COMMENTS
|
+57%
|
--
|
D
|
C-
|
D+
|
C-
|
C-
|
Company/solution
92.3
n=21
Censinet assessment N/A
culture
--
loyalty
A
operations
B+
relationship
A
services
A-
value
A-
COMMENTS
Censinet assessment N/A
culture
--
loyalty
A
operations
A-
relationship
A-
services
A-
value
B-
COMMENTS
87.3
n=19
Censinet assessment N/A
culture
--
loyalty
A
operations
B
relationship
A
services
B
value
B-
COMMENTS
Censinet assessment N/A
culture
--
loyalty
B+
operations
B
relationship
A-
services
B-
value
B
COMMENTS
Tegria
Acclara Solutions Extended Business Office
Acclara Solutions Extended Business Office
86.8
n=9
Censinet assessment N/A
culture
--
loyalty
B
operations
B
relationship
A
services
B
value
B
86.2
n=21
Censinet assessment N/A
culture
--
loyalty
B+
operations
B
relationship
B+
services
B
value
B
COMMENTS
80.3
n=13
Censinet assessment N/A
culture
--
loyalty
B-
operations
B-
relationship
B-
services
C+
value
C+
COMMENTS
Censinet assessment N/A
culture
--
loyalty
D
operations
C-
relationship
D+
services
C-
value
C-
COMMENTS
Solutions Not Ranked
L
Company/solution |
Overall performance score (100-point scale) |
Total evaluations |
Culture
|
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|
Avadyne Health
Extended Business Office * L |
94.1 |
n=3
|
--
|
A
|
B+
|
A
|
A-
|
A
|
| |
|
|
|
|
||||
|
Cognizant
Extended Business Office * L |
70.1 |
n=5
|
--
|
C
|
C
|
D+
|
C-
|
D
|
| |
|
|
|
|
||||
|
Firstsource
MedAssist (A Firstsource Company) Firstsource Extended Business Office * L |
72.7 |
n=5
|
--
|
C
|
C-
|
B-
|
C
|
D
|
L
Company/solution |
Overall performance score (100-point scale)
|
Total evaluations |
|
Avadyne Health
Extended Business Office * L culture
--
loyalty
A
operations
B+
relationship
A
services
A-
value
A
|
94.1 |
n=3
|
|
Cognizant
Extended Business Office * L culture
--
loyalty
C
operations
C
relationship
D+
services
C-
value
D
|
70.1 |
n=5
|
|
Firstsource
MedAssist (A Firstsource Company) Firstsource Extended Business Office * L culture
--
loyalty
C
operations
C-
relationship
B-
services
C
value
D
|
72.7 |
n=5
|
L
Company/solution
Avadyne Health
Extended Business Office * L
Extended Business Office * L
94.1
n=3
n=3
culture
--
loyalty
A
operations
B+
relationship
A
services
A-
value
A
Cognizant
Extended Business Office * L
Extended Business Office * L
70.1
n=5
n=5
culture
--
loyalty
C
operations
C
relationship
D+
services
C-
value
D
Firstsource
MedAssist (A Firstsource Company) Firstsource Extended Business Office * L
MedAssist (A Firstsource Company) Firstsource Extended Business Office * L
72.7
n=5
n=5
culture
--
loyalty
C
operations
C-
relationship
B-
services
C
value
D
