2022 Best In KLAS Extended Business Office

Entrusting your organization’s financial health to a revenue cycle outsourcing (RCO) firm can feel like giving up the keys to the kingdom. However, these firms can offer economies of scale, industry expertise, and financial outcomes that are difficult to duplicate in-house. To determine which firms are the most trusted RCO partners, this report explores market energy data from 15 recent RCO contracts (a majority of the decisions made in the last two years) as well as satisfaction feedback from current clients.

Best in KLAS

2021 Best in KLAS Awards - Software and Professional Services

02 February 21 | Mark Allphin and Sam Eaquinto

The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings

Company/solution	Overall score	Total evaluations	Trend (2021-2022)	Culture	Loyalty	Operations	Relationship	Services	Value	Censinet assessment

PwC Extended Business Office	92.3	n=21	-5%	--	A	B+	A	A-	A-

Guidehouse (formerly Navigant) Extended Business Office	88.4	n=12	-4%	--	A	A-	A-	A-	B-

Acclara MediRevv Extended Business Office	87.3	n=19	-1%	--	A	B	A	B	B-

GeBBS Healthcare Solutions Extended Business Office	87	n=13	-8%	--	B+	B	A-	B-	B

Tegria Acclara Solutions Extended Business Office	86.8	n=9	N/A	--	B	B	A	B	B

Parallon Extended Business Office	86.2	n=21	-8%	--	B+	B	B+	B	B

AGS Health Extended Business Office	80.3	n=13	-11%	--	B-	B-	B-	C+	C+

Savista RCM Extended Business Office (nThrive)	68.8	n=10	+57%	--	D	C-	D+	C-	C-
	50.0	100.0		*Limited Data

Company/solution	Trend (2021-2022)	Culture	Loyalty	Operations	Product	Relationship	Value

PwC Extended Business Office 92.3 n=21 COMMENTS	-5%	--	A	B+	A	A-	A-
Guidehouse (formerly Navigant) Extended Business Office 88.4 n=12 COMMENTS	-4%	--	A	A-	A-	A-	B-
Acclara MediRevv Extended Business Office 87.3 n=19 COMMENTS	-1%	--	A	B	A	B	B-
GeBBS Healthcare Solutions Extended Business Office 87 n=13 COMMENTS	-8%	--	B+	B	A-	B-	B
Tegria Acclara Solutions Extended Business Office 86.8 n=9	N/A	--	B	B	A	B	B
Parallon Extended Business Office 86.2 n=21 COMMENTS	-8%	--	B+	B	B+	B	B
AGS Health Extended Business Office 80.3 n=13 COMMENTS	-11%	--	B-	B-	B-	C+	C+
Savista RCM Extended Business Office (nThrive) 68.8 n=10 COMMENTS	+57%	--	D	C-	D+	C-	C-

Company/solution	Overall performance score	Total evaluations	Culture	Loyalty	Operations	Relationship	Services	Value	Censinet assessment

Avadyne Health Extended Business Office * L	94.1	n=3	--	A	B+	A	A-	A

Cognizant Extended Business Office * L	70.1	n=5	--	C	C	D+	C-	D

Firstsource MedAssist (A Firstsource Company) Firstsource Extended Business Office * L	72.7	n=5	--	C	C-	B-	C	D

Company/solution	Overall performance score	Total evaluations

Avadyne Health Extended Business Office * L culture -- loyalty A operations B+ relationship A services A- value A	94.1	n=3

Cognizant Extended Business Office * L culture -- loyalty C operations C relationship D+ services C- value D	70.1	n=5

Firstsource MedAssist (A Firstsource Company) Firstsource Extended Business Office * L culture -- loyalty C operations C- relationship B- services C value D	72.7	n=5

Extended Business Office

Past Extended Business Office Awards

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