A+ = >97.0
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
C+ = 77.0-79.9
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
Category average: 88.7
Services average: 88.2
Company/solution |
Overall performance score (100-point scale) |
Total evaluations |
Trend (2020-2021) |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
||
|
Engage (merged with Tegria)
Engage |
97.3 |
n=9
|
0%
|
A+
|
A+
|
A
|
A
|
A+
|
||
| |
|
|
|
|||||||
Nordic
|
96.4 |
n=9
|
0%
|
A+
|
A
|
A
|
A-
|
A
|
||
| |
|
|
|
|||||||
|
Impact Advisors
|
95.2 |
n=23
|
0%
|
A+
|
A-
|
A+
|
A
|
A-
|
||
| |
|
|
|
|||||||
|
Cumberland (merged with Tegria)
Cumberland |
92.3 |
n=7
|
0%
|
A
|
A-
|
A-
|
A-
|
A-
|
||
| |
|
|
|
|||||||
|
Experis Health Solutions
ettain health
|
91.3 |
n=9
|
0%
|
A
|
B
|
A-
|
B+
|
A-
|
||
| |
|
|
|
|||||||
|
Pivot Point Consulting, a Vaco Company
|
89.9 |
n=10
|
N/A
|
A
|
A-
|
A-
|
B-
|
A-
|
||
| |
|
|
|
|||||||
|
Tegria
Navin, Haffty & Associates (NHA)
|
89.3 |
n=6
|
0%
|
A+
|
B+
|
A-
|
B+
|
B-
|
||
| |
|
|
|
|||||||
|
Accenture
|
81.6 |
n=8
|
N/A
|
B-
|
B
|
B
|
B
|
C+
|
||
| |
|
|
|
|||||||
|
Deloitte
|
76.2 |
n=10
|
0%
|
C+
|
B-
|
B
|
C+
|
D+
|
||
| |
|
|
|
|||||||
|
Oracle Health
Cerner
|
69.2 |
n=18
|
0%
|
C
|
C-
|
B
|
C
|
F
|
||
50.0 |
100.0 |
|||||||||
Company/solution |
Trend
(2020-2021) |
 Culture |
 Loyalty |
 Operations |
 Product |
 Relationship |
 Value |
|
|
Engage (merged with Tegria)
Engage 97.3
n=9
|
0%
|
A+
|
A+
|
A
|
A
|
A+
|
||
|
Nordic
96.4
n=9
COMMENTS
|
0%
|
A+
|
A
|
A
|
A-
|
A
|
||
|
Impact Advisors
95.2
n=23
COMMENTS
|
0%
|
A+
|
A-
|
A+
|
A
|
A-
|
||
|
Cumberland (merged with Tegria)
Cumberland 92.3
n=7
|
0%
|
A
|
A-
|
A-
|
A-
|
A-
|
||
|
Experis Health Solutions
ettain health 91.3
n=9
COMMENTS
|
0%
|
A
|
B
|
A-
|
B+
|
A-
|
||
|
Pivot Point Consulting, a Vaco Company
89.9
n=10
COMMENTS
|
N/A
|
A
|
A-
|
A-
|
B-
|
A-
|
||
|
Tegria
Navin, Haffty & Associates (NHA) 89.3
n=6
COMMENTS
|
0%
|
A+
|
B+
|
A-
|
B+
|
B-
|
||
|
Accenture
81.6
n=8
COMMENTS
|
N/A
|
B-
|
B
|
B
|
B
|
C+
|
||
|
Deloitte
76.2
n=10
COMMENTS
|
0%
|
C+
|
B-
|
B
|
C+
|
D+
|
||
|
Oracle Health
Cerner 69.2
n=18
COMMENTS
|
0%
|
C
|
C-
|
B
|
C
|
F
|
Company/solution
Engage (merged with Tegria)
Engage
Engage
97.3
n=9
Censinet assessment N/A
loyalty
A+
operations
A+
relationship
A
services
A
value
A+
96.4
n=9
Censinet assessment N/A
loyalty
A+
operations
A
relationship
A
services
A-
value
A
COMMENTS
95.2
n=23
Censinet assessment N/A
loyalty
A+
operations
A-
relationship
A+
services
A
value
A-
COMMENTS
Cumberland (merged with Tegria)
Cumberland
Cumberland
92.3
n=7
Censinet assessment N/A
loyalty
A
operations
A-
relationship
A-
services
A-
value
A-
89.9
n=10
Censinet assessment N/A
loyalty
A
operations
A-
relationship
A-
services
B-
value
A-
COMMENTS
81.6
n=8
Censinet assessment N/A
loyalty
B-
operations
B
relationship
B
services
B
value
C+
COMMENTS
76.2
n=10
Censinet assessment N/A
loyalty
C+
operations
B-
relationship
B
services
C+
value
D+
COMMENTS
69.2
n=18
Censinet assessment N/A
loyalty
C
operations
C-
relationship
B
services
C
value
F
COMMENTS
Solutions Not Ranked
L
Company/solution |
Overall performance score (100-point scale) |
Total evaluations |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|
Medix
* L |
92.6 |
n=5
|
A
|
A-
|
A
|
B
|
A
|
| |
|
|
|
||||
|
Optimum Healthcare IT
* L |
90.7 |
n=4
|
A
|
A-
|
A
|
A-
|
B
|
L
Company/solution |
Overall performance score (100-point scale)
|
Total evaluations |
|
Medix
* L loyalty
A
operations
A-
relationship
A
services
B
value
A
|
92.6 |
n=5
|
|
Optimum Healthcare IT
* L loyalty
A
operations
A-
relationship
A
services
A-
value
B
|
90.7 |
n=4
|
L
Company/solution
Medix
* L
* L
92.6
n=5
n=5
loyalty
A
operations
A-
relationship
A
services
B
value
A
Optimum Healthcare IT
* L
* L
90.7
n=4
n=4
loyalty
A
operations
A-
relationship
A
services
A-
value
B
