A+ = 93.0+
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
C+ = 77.0-79.9
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
Market average: 92.5
Services average: 90.1
Overall performance score (100-point scale) |
Trend (2024-2025) |
# of unique orgs |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|||
Chartis
|
97.9 |
+9%
|
7
|
A+
|
A
|
A+
|
A
|
A+
|
||
| |
|
|
|
|||||||
|
Evergreen Healthcare Partners
|
95.8 |
0%
|
7
|
A
|
A
|
A
|
A-
|
A+
|
||
| |
|
|
|
|||||||
|
Huron
|
95.2 |
+1%
|
9
|
A+
|
A-
|
A+
|
A-
|
A
|
||
| |
|
|
|
|||||||
|
Pivot Point Consulting
Pivot Point Consulting, a Vaco Company
|
94.2 |
+2%
|
7
|
A
|
A-
|
A
|
B+
|
A
|
||
| |
|
|
|
|||||||
|
Impact Advisors
|
93.5 |
-1%
|
15
|
A
|
A-
|
A
|
A-
|
A-
|
||
| |
|
|
|
|||||||
|
Tegria
|
87.5 |
-7%
|
10
|
B
|
B+
|
A-
|
B+
|
B+
|
||
| |
|
|
|
|||||||
|
Nordic
|
83.9 |
-1%
|
13
|
A
|
B
|
A-
|
B+
|
C-
|
||
0.0 |
100.0 |
|||||||||
loyalty
A
operations
A
relationship
A
services
A-
value
A+
loyalty
A
operations
A-
relationship
A
services
B+
value
A
Additional Performance Insights
Additional Performance Insights
Ranked solutions for which at least 100% of respondents answered yes.
Avoids charging for every little thing?
Chartis
n=6 100%
Evergreen Healthcare Partners
n=7 100%
Huron
n=9 100%
Impact Advisors
n=15 100%
Pivot Point Consulting, a Vaco Company
n=7 100%
Exceeds expectations?
Chartis
n=7 100%
Evergreen Healthcare Partners
n=6 100%
Pivot Point Consulting, a Vaco Company
n=7 100%
Would you buy again?
Chartis
n=7 100%
Evergreen Healthcare Partners
n=7 100%
Huron
n=9 100%
Nordic
n=13 100%
Pivot Point Consulting, a Vaco Company
n=7 100%
Avoids charging for every little thing?
Chartis
n=6 100%
Evergreen Healthcare Partners
n=7 100%
Huron
n=9 100%
Impact Advisors
n=15 100%
Pivot Point Consulting, a Vaco Company
n=7 100%
Exceeds Expectations?
Chartis
n=7 100%
Evergreen Healthcare Partners
n=6 100%
Pivot Point Consulting, a Vaco Company
n=7 100%
Would you buy again?
Chartis
n=7 100%
Evergreen Healthcare Partners
n=7 100%
Huron
n=9 100%
Nordic
n=13 100%
Pivot Point Consulting, a Vaco Company
n=7 100%
Solutions Not Ranked
Ordered alphabetically
L
|
Overall performance score (100-point scale) |
# of unique orgs |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|
| Deloitte L | 92.3 |
4
|
A
|
A
|
A
|
B+
|
B+
|
| |
|
|
|
||||
| Optimum Healthcare IT L | 99 |
3
|
—
|
—
|
—
|
A
|
—
|
L
&nbps;
Deloitte
L
92.3
4
4
loyalty
A
operations
A
relationship
A
services
B+
value
B+
Optimum Healthcare IT
L
99
3
3
loyalty
—
operations
—
relationship
—
services
A
value
—
