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Impact Advisors HIT Core Clinical Implementation Leadership Commentary
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Subject Expert
Steve VanWagenen
Engagement Partner
KLAS Engagement Partner - Steve VanWagenen
 

Commentary Summary

Comment Type Breakout

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Neutral
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User Commentary

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VP/Other Executive

There was a lot of talk early on that Impact Advisors had tools and blueprints. It felt like those...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

Impact Advisors was really pushy during the sales process. They changed our account representative...

Comment Tone Negative
Pillars Loyalty, Relationship, Services
Evaluation Unrated

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VP/Other Executive

Impact Advisors is good at what they do, but they're not really driving the project. They're...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

Impact Advisors is very people focused and good at connecting us with other institutions that have...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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CMIO

I typically feel like consultants miss my expectations, and the Impact Advisors analysts are...

Comment Tone Positive
Pillars Operations, Services, Value
Evaluation Unrated

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CMIO

In some of the project leadership, Impact Advisors was great, but some of the ongoing leaders that...

Comment Tone Positive
Pillars Operations, Services
Evaluation Unrated

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CMIO

During our implementation, Impact Advisors’s leadership really advocated for what was needed,...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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CMIO

Impact Advisors was really quick with getting people on board. It was more difficult to find...

Comment Tone Positive
Pillars Loyalty, Services
Evaluation Unrated

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VP/Other Executive

Impact Advisors helped us out with one of our vendors when the vendor wasn't going to change their...

Comment Tone Positive
Pillars Relationship, Operations, Value
Evaluation Unrated

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VP/Other Executive

I had to coach Impact Advisors a little on how I expected them to engage in some of our meetings. I...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

Impact Advisors brought in additional help, and some of it was unbillable because they didn’t want...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

The vendor whose solution we were implementing with Impact Advisors was very different from any...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

Impact Advisors is really good. However, they wanted a lot of different fees on top of rates, so we...

Comment Tone Positive
Pillars Relationship, Services, Value
Evaluation Unrated

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Director

Impact Advisors is incredible. Their leadership team helped with project direction and management,...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

The sales leader of Impact Advisors has been extremely pushy. Impact Advisors is not nitpicky; they...

Comment Tone Neutral
Pillars Services
Evaluation Unrated

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VP/Other Executive

Our experience with Impact Advisors has been reasonably good. The firm's service is like training...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

We wanted Impact Advisors to see and anticipate questions and problems before we encountered them...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

There was some opportunity for improvement in the work-life balance that Impact Advisors expected...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

I think Impact Advisors’ ability to drive tangible outcomes is pretty good. So much of this work is...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

There were a couple of consultants from Impact Advisors who were just unresponsive. We brought them...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

We call Impact Advisors a partner because they were right by us. The firm has a really great...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

Impact Advisors is still, at the end of the day, a business. There was probably some mutual benefit...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

I think Impact Advisors avoided charging us for every little thing. We had a pretty general...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

Impact Advisors was very strategic. They were very good at knowing how to manage the things that...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

We had a very successful implementation. We didn't have to move our date. We were extremely...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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