Impact Advisors HIT Core Clinical Implementation Leadership Commentary
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Subject Expert
Warren Whitford
VP of Engagement
Commentary Summary
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Operations, Services, Value
I typically feel like consultants miss my expectations, and the Impact Advisors analysts are...
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Operations, Services
In some of the project leadership, Impact Advisors was great, but some of the ongoing leaders that...
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Relationship, Operations, Services
During our implementation, Impact Advisors’s leadership really advocated for what was needed,...
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Loyalty, Services
Impact Advisors was really quick with getting people on board. It was more difficult to find...
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Relationship, Operations, Value
Impact Advisors helped us out with one of our vendors when the vendor wasn't going to change their...
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Relationship, Services
I had to coach Impact Advisors a little on how I expected them to engage in some of our meetings. I...
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Relationship, Operations
Impact Advisors brought in additional help, and some of it was unbillable because they didn’t want...
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Operations
The vendor whose solution we were implementing with Impact Advisors was very different from any...
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Relationship, Services, Value
Impact Advisors is really good. However, they wanted a lot of different fees on top of rates, so we...
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Relationship, Operations
Impact Advisors is incredible. Their leadership team helped with project direction and management,...
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Services
The sales leader of Impact Advisors has been extremely pushy. Impact Advisors is not nitpicky; they...
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Relationship, Operations
Our experience with Impact Advisors has been reasonably good. The firm's service is like training...
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Relationship, Operations
We wanted Impact Advisors to see and anticipate questions and problems before we encountered them...
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Relationship, Operations
There was some opportunity for improvement in the work-life balance that Impact Advisors expected...
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Relationship
I think Impact Advisors’ ability to drive tangible outcomes is pretty good. So much of this work is...
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Relationship
There were a couple of consultants from Impact Advisors who were just unresponsive. We brought them...
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Relationship, Operations
We call Impact Advisors a partner because they were right by us. The firm has a really great...
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Relationship, Operations
Impact Advisors is still, at the end of the day, a business. There was probably some mutual benefit...
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Value
I think Impact Advisors avoided charging us for every little thing. We had a pretty general...
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Relationship, Operations
Impact Advisors was very strategic. They were very good at knowing how to manage the things that...
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Operations
We had a very successful implementation. We didn't have to move our date. We were extremely...
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Operations
Our Impact Advisors project manager was very committed and helpful, and they worked really hard to...
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Relationship
We can feel that Impact Advisors is getting big, just like all the other really good organizations...
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Loyalty, Operations
We considered another firm for the project, but we went with Impact Advisors because of their...
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Loyalty, Relationship
If we come up with another need, I could see myself going right back to Impact Advisors. For what we...
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Relationship, Operations
Impact Advisors executed things well. The work we did with Impact Advisors wasn't as mission...
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Loyalty, Operations, Value
If I could go back and cast my vote, I would not vote for Impact Advisors to be our implementation...
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Loyalty, Services, Value
At the end of the day, Impact Advisors has met our minimum expectations but is not wowing us by any...
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Relationship, Operations
At times, the leadership wasn't strategic enough to warn us of things that could happen. When...
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Loyalty, Relationship
We looked into a couple of firms. We had experience with Impact Advisors from a couple of other...
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Relationship, Operations
Impact Advisors has some areas for improvement, but they aren't negative. Impact Advisors' resources...
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Operations
As an implementation partner, Impact Advisors was excellent. Impact Advisors was our partner for...
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Relationship
We have had to have some conversations with the account representative from Impact Advisors about...
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Loyalty, Relationship
Impact Advisors has demonstrated that they have our long-term interests at heart through their...
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Relationship
We selected Impact Advisors for their previous experience and skill set. Impact Advisors is really...
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Loyalty, Relationship, Value
We have had a long partnership with Impact Advisors. They have helped me with other projects. They...
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Loyalty, Relationship, Services
We interviewed several project managers, and we chose the firm just due to the caliber of experience...
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Relationship, Operations, Services, Value
People felt like a certain consultant from Impact Advisors was actually an employee. That person...
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Loyalty, Relationship
We are pretty picky about who we use, so if Impact Advisors didn’t consistently exceed expectations,...
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Value
One of Impact Advisors’ sweet spots in their offerings is the total cost of ownership help. I am...
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Loyalty, Operations
Hands down, Impact Advisors was great at preimplementation planning. We actually had another firm...
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Operations
Impact Advisors is goal driven. We had a very successful implementation over several sites and a...
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Relationship, Operations, Services
The firm’s executives were very involved and forthcoming. Impact Advisors provided an executive...
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Operations
Impact Advisors couldn't necessarily plan for the future or identify some of the unexpected holes in...
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Services, Value
We had issues where we needed additional people, and Impact Advisors was able to quickly pull in...
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Operations
Impact Advisors did better with our revenue cycle portion of the project. The clinical side was a...
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