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Nordic HIT Core Clinical Implementation Leadership Commentary
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Subject Expert
Steve VanWagenen
Engagement Partner
KLAS Engagement Partner - Steve VanWagenen
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
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User Commentary

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VP/Other Executive

We got a new project lead from Nordic, and that wasn't ideal. Nordic wasn't a strong leader like our...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

The delivery of training was not well executed by Nordic. There were a lot of gaps in workflows and...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

Nordic was able to drive the project, but they didn't do it effectively. Our leadership had to...

Comment Tone Neutral
Pillars Operations
Evaluation Unrated

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Director

We chose Nordic because we worked with them on a previous implementation, so we were very familiar...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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VP/Other Executive

I wasn’t impressed with Nordic’s participation in our rollout. Historically, many people at Nordic...

Comment Tone Negative
Pillars Loyalty, Operations
Evaluation Unrated

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VP/Other Executive

We went with Nordic because Nordic had consultants who had been on Epic implementations before. The...

Comment Tone Negative
Pillars Loyalty, Operations
Evaluation Unrated

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VP/Other Executive

Nordic had a lot of knowledge from building the system before, and they mentored our builders during...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

Our project manager ended up doing a great job because I told them they were in charge of training,...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

We liked Nordic’s ability to assist us, their level of professionalism, and their knowledge base....

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

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Analyst/Coordinator

We are running into a lot of challenges with the project; we are behind. Nordic is always coming up...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Analyst/Coordinator

The folks from Nordic in project leadership who are running our project are great. The project...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

We like the implementation resources from Nordic. Nordic's team is smart, and they work hard, but...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

The Nordic analysts all have their own build expertise areas that they own and drive. One of our...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Nordic’s fees are a bit higher than the fees from some other consulting firms that we have worked...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

The person we had from Nordic for preimplementation planning was great. The Nordic analysts have...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

Nordic really did hire some great folks. I would hire Nordic consultants for another project without...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

Nordic did a really good job at predicting what would happen next so that I could plan. This project...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

My only feedback about Nordic's execution is that the leaders that the firm implemented in the HIT...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

Looking back, we took on some huge, significant cost projects that had a significant impact on our...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Director

We are deep partners with Nordic, and we have had a lot of success with them over the past few...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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