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Nordic HIT Core Clinical Implementation Leadership Commentary
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Subject Expert
Mitch Morris
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Nordic did a really decent job, and when we went live, we had minimal issues. Things went well. The...
We definitely had multiple meetings with Nordic where we came to the table and reset expectations...
Nordic did a great job. They know what they're doing. The project director for the implementation...
The Nordic project director and many of the workstream leads had done a project similar to ours...
We got a new project lead from Nordic, and that wasn't ideal. Nordic wasn't a strong leader like our...
The delivery of training was not well executed by Nordic. There were a lot of gaps in workflows and...
Nordic was able to drive the project, but they didn't do it effectively. Our leadership had to...
We chose Nordic because we worked with them on a previous implementation, so we were very familiar...
I wasn’t impressed with Nordic’s participation in our rollout. Historically, many people at Nordic...
We went with Nordic because Nordic had consultants who had been on Epic implementations before. The...
Nordic had a lot of knowledge from building the system before, and they mentored our builders during...
Our project manager ended up doing a great job because I told them they were in charge of training,...
Commentary Summary
Comment Type Breakout