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2025 Best In Klas

Interactive Patient Systems

REAL-TIME DATA

2025 Best In KLAS Interactive Patient Systems

Interactive Patient Systems

Best in KLAS Winner

Overall performance score
(100-point scale)

REAL-TIME DATA

Ranked Solutions
Market average: 87.5
Software average: 80.6

Grading Scale

	Overall performance score (100-point scale)	Trend (2024-2025)	# of unique orgs	Culture	Loyalty	Operations	Product	Relationship	Value

pCare by Uniguest pCare	94.0	+1%	19	A	A+	A	A	A	A

eVideon Vibe Health by eVideon	93.2	+4%	18	A	A+	A-	A	A	A+

Epic MyChart Bedside	88.1	-2%	18	A	A	B	B	A-	B+

SONIFI Health Interactive Patient Engagement Solutions	86.0	+7%	24	A-	A-	B	B	B+	B

Get Well GetWell Inpatient	83.4	-3%	19	A-	B	B	B	B+	B
	0.0	100.0

pCare by Uniguest
pCare

94

19

culture

A

loyalty

A+

operations

A

product

A

relationship

A

value

A

eVideon
Vibe Health by eVideon

93.2

18

culture

A

loyalty

A+

operations

A-

product

A

relationship

A

value

A+

Epic
MyChart Bedside

88.1

18

culture

A

loyalty

A

operations

B

product

B

relationship

A-

value

B+

SONIFI Health
Interactive Patient Engagement Solutions

86

24

culture

A-

loyalty

A-

operations

B

product

B

relationship

B+

value

B

Get Well
GetWell Inpatient

83.4

19

culture

A-

loyalty

B

operations

B

product

B

relationship

B+

value

B

Additional Performance Insights Additional Performance Insights

Ranked solutions for which at least 95% of respondents answered yes.

Avoids charging for every little thing?

eVideon
Vibe Health by eVideon

n=17 100%

pCare by Uniguest
pCare

n=19 100%

Keeps all promises?

Epic
MyChart Bedside

n=17 100%

pCare by Uniguest
pCare

n=19 100%

eVideon
Vibe Health by eVideon

n=18 96%

Part of long-term plans?

Epic
MyChart Bedside

n=17 100%

eVideon
Vibe Health by eVideon

n=18 100%

pCare by Uniguest
pCare

n=18 100%

SONIFI Health
Interactive Patient Engagement Solutions

n=21 96%

Would you buy again?

Epic
MyChart Bedside

n=17 100%

eVideon
Vibe Health by eVideon

n=18 100%

pCare by Uniguest
pCare

n=19 100%

Avoids charging for every little thing?

eVideon
Vibe Health by eVideon

n=17 100%

pCare by Uniguest
pCare

n=19 100%

Keeps all promises?

Epic
MyChart Bedside

n=17 100%

pCare by Uniguest
pCare

n=19 100%

eVideon
Vibe Health by eVideon

n=18 96%

Part of Long Term Plans?

Epic
MyChart Bedside

n=17 100%

eVideon
Vibe Health by eVideon

n=18 100%

pCare by Uniguest
pCare

n=18 100%

SONIFI Health
Interactive Patient Engagement Solutions

n=21 96%

Would you buy again?

Epic
MyChart Bedside

n=17 100%

eVideon
Vibe Health by eVideon

n=18 100%

pCare by Uniguest
pCare

n=19 100%

Related Reports

View All Reports

Consistent High Performers 2025

07 November 25 | Bradley Hunter and Lance Merrell

KLAS’ reports—including the annual Best in KLAS report—share which software vendors and services firms excel in helping healthcare professionals improve various aspects of healthcare. While reports typically draw from data collected over the prior 12 or 18 months, we wanted to examine which companies deliver strong client satisfaction over a longer period of time. To answer this, KLAS is introducing the Consistent High Performers report, a new annual report recognizing vendors and services firms that maintain high client satisfaction on a three-year rolling basis for a specific offering. This inaugural report—intended to complement Best in KLAS—identifies the 2025 consistent high performers and how they are collectively rated across KLAS’ customer experience pillars. Additionally, the report draws from surveys administered to 25 consistent high performers, who shared similar best practices for maintaining high client satisfaction. KLAS hopes this report helps healthcare organizations identify future partners and prompts other HIT vendors and firms to implement these best practices.

Patient Engagement Ecosystem 2023

13 July 23 | Adam Cherrington and Dan Czech

Amid the pressures of today’s economic environment, healthcare organizations are investing heavily in patient engagement technology to help reduce costs, alleviate staffing challenges, and consolidate technology in other areas. Both provider and payer organizations seek to understand what patient engagement capabilities vendors offer that can meet their core needs. This study (along with additional deep-dive content that previously was published on KLAS’ website, now available under the "Full Report" download) is an update to KLAS’ 2021 report and shows which vendors report the broadest capability sets, which vendors have made the most progress over the last two years, and how the industry as a whole has matured. For reader ease, links to relevant online content are provided where applicable. Note that the data in this study is based primarily on vendor-reported information, accompanied by a limited amount of KLAS performance data.

Interactive Patient Systems 2023

09 May 23 | Adam Cherrington and Spencer Snyder

The digital transformation of healthcare has innovated the way patients receive care; this is especially evident in the emergence of digital patient rooms, which use technology to improve personalization, accuracy, and overall experience for patients and providers within the hospital. When properly developed, these digital patient rooms can also ease the staffing challenges many healthcare organizations face today. While vendors in the interactive patient systems space have traditionally focused on and still provide education and entertainment technology in the patient room, this report focuses on advanced digital patient room capabilities offered by these vendors by examining (1) which solutions have the broadest adoption across these advanced capabilities, (2) which solutions are viewed as most complete, and (3) what outcomes deep adopters are achieving.

Past Interactive Patient Systems Awards