2025 Best In KLAS IT Consulting Services (Payer)

Performance

Cognizant Payer Solutions 2025

25 November 25 | Boyd Stewart and Jennifer Hickenlooper

Cognizant has long been a major player in payer technology, with offerings that span core administration, care management, quality/reporting, and pricing/payment analytics, along with a range of consulting and business processing services. Some health plans use a single solution from Cognizant, but others are deep adopters: i.e., long-standing clients that leverage multiple Cognizant offerings across their organizations. For this report, KLAS spoke with six vendor-identified deep adopters to learn (1) how they are using Cognizant’s offerings, (2) what their experience has been with the vendor, and (3) what benefits they have realized from their deep adoption.

In 2022, KLAS interviewed 27 HIT services firms with broad market experience, asking them about their best practices for driving successful client engagements. Drawing from those insights and correlating them with the KLAS performance data of high-performing firms, this study—part of KLAS’ Vendor Excellence series—looks at four critical areas firms should evaluate to ensure successful engagements: measurement of outcomes, sales and contracting, internal hiring and training, and engagement execution.

	Overall performance score (100-point scale)	Trend (2024-2025)	# of unique orgs	Loyalty	Operations	Relationship	Services	Value

Tegria	93.9	+6%	8	A+	B+	A	B+	A

Huron	91.5	+2%	10	A-	B+	A-	A-	A-

CitiusTech	88.6	+2%	6	A	B	A-	B	B+

HTC Global Services	83.8	+13%	6	B+	B-	B+	C	B-

Emids	81.5	-8%	6	B-	C+	B-	B	C+
	0.0	100.0

	Overall performance score (100-point scale)	# of unique orgs	Loyalty	Operations	Relationship	Services	Value

UST L	93.1	3	A	A-	A	B+	A

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