A+ = 93.0+
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
C+ = 77.0-79.9
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
Market average: 90.1
Services average: 90.1
Overall performance score (100-point scale) |
Trend (2024-2025) |
# of unique orgs |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|||
|
ClearBalance HealthCare
(Recourse) 
|
94.0 |
0%
|
20
|
A+
|
A
|
A-
|
A-
|
A
|
||
| |
|
|
|
|||||||
|
PayZen
(Non-Recourse)
|
91.2 |
N/A
|
12
|
A
|
A-
|
A
|
B+
|
B
|
||
| |
|
|
|
|||||||
|
CarePayment
(Recourse)
|
88.0 |
-5%
|
14
|
A-
|
B+
|
A-
|
B+
|
B
|
||
| |
|
|
|
|||||||
|
AccessOne
(Recourse)
|
82.0 |
-10%
|
10
|
B
|
B-
|
B
|
B-
|
C+
|
||
0.0 |
100.0 |
|||||||||
loyalty
A+
operations
A
relationship
A-
services
A-
value
A
Additional Performance Insights
Additional Performance Insights
Ranked solutions for which at least 100% of respondents answered yes.
Avoids charging for every little thing?
CarePayment
(Recourse)
(Recourse)
n=13 100%
Would you buy again?
CarePayment
(Recourse)
(Recourse)
n=14 100%
ClearBalance HealthCare
(Recourse)
(Recourse)
n=20 100%
PayZen
(Non-Recourse)
(Non-Recourse)
n=11 100%
Avoids charging for every little thing?
CarePayment
(Recourse)
(Recourse)
n=13 100%
Would you buy again?
CarePayment
(Recourse)
(Recourse)
n=14 100%
ClearBalance HealthCare
(Recourse)
(Recourse)
n=20 100%
PayZen
(Non-Recourse)
(Non-Recourse)
n=11 100%
Solutions Not Ranked
Ordered alphabetically
L
|
Overall performance score (100-point scale) |
# of unique orgs |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|
|
iVitaFi
iVita Financial (Non-Recourse) L |
97 |
5
|
A+
|
A
|
A
|
A
|
A+
|
L
&nbps;
iVitaFi
iVita Financial (Non-Recourse) L
iVita Financial (Non-Recourse) L
97
5
5
loyalty
A+
operations
A
relationship
A
services
A
value
A+
