A+ = 95.0+
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
Market average: 86.6
Software average: 80.6
Overall performance score (100-point scale) |
Trend (2024-2025) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
||
|
Cozeva
PayerOne Quality 
|
88.1 |
N/A
|
10
|
B+
|
A
|
B+
|
B+
|
A-
|
B
|
|
| |
|
|
|
|
||||||
|
Inovalon
Converged Quality
|
88.0 |
+17%
|
11
|
A
|
A
|
B+
|
B+
|
A-
|
B-
|
|
| |
|
|
|
|
||||||
|
Cotiviti
Quality Intelligence
|
84.4 |
+1%
|
27
|
B
|
A-
|
B
|
B-
|
B+
|
B
|
|
0.0 |
100.0 |
|||||||||
88.1
10
culture
B+
loyalty
A
operations
B+
product
B+
relationship
A-
value
B
culture
A
loyalty
A
operations
B+
product
B+
relationship
A-
value
B-
84.4
27
culture
B
loyalty
A-
operations
B
product
B-
relationship
B+
value
B
Additional Performance Insights
Additional Performance Insights
Ranked solutions for which at least 95% of respondents answered yes.
Keeps all promises?
Inovalon
Converged Quality
Converged Quality
n=11 100%
Part of long-term plans?
Cotiviti
Quality Intelligence
Quality Intelligence
n=22 100%
Cozeva
PayerOne Quality
PayerOne Quality
n=9 100%
Would you buy again?
Cozeva
PayerOne Quality
PayerOne Quality
n=9 100%
Keeps all promises?
Inovalon
Converged Quality
Converged Quality
n=11 100%
Part of Long Term Plans?
Cotiviti
Quality Intelligence
Quality Intelligence
n=22 100%
Cozeva
PayerOne Quality
PayerOne Quality
n=9 100%
Would you buy again?
Cozeva
PayerOne Quality
PayerOne Quality
n=9 100%
