A+ = 95.0+
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
Market average: 88.0
Software average: 80.6
Overall performance score (100-point scale) |
Trend (2024-2025) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
Market energy
|
||
|
PerfectServe
Lightning Bolt Scheduling 
|
93.1 |
+2%
|
28
|
A
|
A+
|
A-
|
A-
|
A+
|
A
|
||
| |
|
|
|
|
|||||||
|
Doximity
Amion Physician Scheduling
|
88.7 |
+8%
|
18
|
A-
|
A
|
B
|
B
|
A-
|
A
|
||
| |
|
|
|
|
|||||||
|
QGenda
Physician Scheduling
|
88.7 |
-1%
|
78
|
B+
|
A
|
B+
|
B+
|
B+
|
B+
|
||
| |
|
|
|
|
|||||||
|
TigerConnect
Physician Scheduling
|
85.7 |
0%
|
16
|
B
|
B+
|
B
|
B
|
B
|
A-
|
||
0.0 |
100.0 |
||||||||||
culture
A
loyalty
A+
operations
A-
product
A-
relationship
A+
value
A
culture
A-
loyalty
A
operations
B
product
B
relationship
A-
value
A
88.7
78
culture
B+
loyalty
A
operations
B+
product
B+
relationship
B+
value
B+
culture
B
loyalty
B+
operations
B
product
B
relationship
B
value
A-
Additional Performance Insights
Additional Performance Insights
Ranked solutions for which at least 95% of respondents answered yes.
Avoids charging for every little thing?
Amion
Physician Scheduling
Physician Scheduling
n=14 100%
TigerConnect
Physician Scheduling
Physician Scheduling
n=14 100%
PerfectServe
Lightning Bolt Scheduling
Lightning Bolt Scheduling
n=21 96%
Keeps all promises?
Amion
Physician Scheduling
Physician Scheduling
n=17 100%
PerfectServe
Lightning Bolt Scheduling
Lightning Bolt Scheduling
n=27 100%
Part of long-term plans?
Amion
Physician Scheduling
Physician Scheduling
n=15 100%
PerfectServe
Lightning Bolt Scheduling
Lightning Bolt Scheduling
n=28 100%
QGenda
Physician Scheduling
Physician Scheduling
n=76 99%
Would you buy again?
Amion
Physician Scheduling
Physician Scheduling
n=15 100%
PerfectServe
Lightning Bolt Scheduling
Lightning Bolt Scheduling
n=25 100%
Avoids charging for every little thing?
Amion
Physician Scheduling
Physician Scheduling
n=14 100%
TigerConnect
Physician Scheduling
Physician Scheduling
n=14 100%
PerfectServe
Lightning Bolt Scheduling
Lightning Bolt Scheduling
n=21 96%
Keeps all promises?
Amion
Physician Scheduling
Physician Scheduling
n=17 100%
PerfectServe
Lightning Bolt Scheduling
Lightning Bolt Scheduling
n=27 100%
Part of Long Term Plans?
Amion
Physician Scheduling
Physician Scheduling
n=15 100%
PerfectServe
Lightning Bolt Scheduling
Lightning Bolt Scheduling
n=28 100%
QGenda
Physician Scheduling
Physician Scheduling
n=76 99%
Would you buy again?
Amion
Physician Scheduling
Physician Scheduling
n=15 100%
PerfectServe
Lightning Bolt Scheduling
Lightning Bolt Scheduling
n=25 100%
Solutions Not Ranked
Ordered alphabetically
L
|
Overall performance score (100-point scale) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
Market energy |
|
|
UKG
(Ultimate Kronos Group) EZCall L |
76.5 |
6
|
B-
|
C+
|
C+
|
C-
|
B-
|
B
|
