TigerConnect Physician Scheduling Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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CMO

Product

The product quality is good, but TigerConnect hasn’t made improvements in the time we have been with...

Jan 2024
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CMO

Culture

We went into TigerConnect Physician Scheduling knowing there were certain things TigerConnect was...

Jan 2024
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CMO

Loyalty, Product

TigerConnect has a scheduling app and a messaging app. The scheduling app is not intuitive; it is...

Jan 2024
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CEO/President

Relationship

When problems happen or the software is not working perfectly, TigerConnect’s support team is a...

Jan 2024
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CEO/President

Product

TigerConnect’s integration is good, and the product is easy for the end users to use. The system...

Jan 2024
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Physician

Loyalty, Product

The big thing that we are still looking for, which I'm not sure other vendors have really mastered,...

Jan 2024
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Physician

Product

The biggest highlight of the solution is the fact that the call schedules in TigerConnet Physician...

Jan 2024
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Physician

Operations, Product

The user interface is pretty nice and sophisticated in TigerConnect Physician Scheduling. There is a...

Jan 2024
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Physician

Product

TigerConnect's product has a block scheduler, which is meant for residents or trainees whose years...

Jan 2024
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CEO/President

Product

The vendor met our integration requirements right off the bat. One thing that is a pretty good...

Dec 2023
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CEO/President

Loyalty, Product

Our doctors really like how easy the system is to use. It isn't perfect. There are still things that...

Dec 2023
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CEO/President

Relationship

Our experience with the system has been great. The vendor is really responsive, and their...

Dec 2023
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CEO/President

Product, Value

TigerConnect has provided pretty substantial outcomes in terms of increasing communication and...

Dec 2023
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CEO/President

Culture, Value

The vendor has been very clear about the cost to use their service and about what their charges will...

Dec 2023
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CEO/President

Operations

The vendor has offered us training, but we haven't taken advantage of it. The vendor sends out...

Dec 2023
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CIO

Relationship, Product

We are using the system for physician scheduling, and people are pretty happy with the system. We...

Nov 2023
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Director

Relationship

TigerConnect is very responsive and innovative. They know that we are one of the customers that like...

Oct 2023
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Director

Relationship, Product

TigerConnect does a really good job of trying to add on functionality, and their functionality...

Oct 2023
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Director

Operations, Product

TigerConnect Physician Scheduling is incredibly easy and intuitive. It was the first software we...

Oct 2023
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Director

Product

The product's name is a bit of a misnomer, which bothers me. It is called TigerConnect Physician...

Oct 2023
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Director

Product

TigerConnect Physician Scheduling is really intuitive and easy to use. We love that it seamlessly...

Oct 2023
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Manager

Loyalty, Product

I have not seen any improvements to the system for a while. I'm not happy. The limitations of the...

Oct 2023
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(0)
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Manager

Value

With TigerConnect, I don't see any additional charges other than the expected fees.

Oct 2023
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(0)
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Manager

Product

It is nice that the physicians can all see their schedules in TigerConnect, and I can share the...

Oct 2023
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Analyst/Coordinator

Product

Overall, I'm pretty sure we like TigerConnect. The system is easy for providers and schedulers to...

Sep 2023
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Analyst/Coordinator

Relationship, Operations

We get emails whenever there are going to be any major updates, and TigerConnect always offers to...

Sep 2023
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Analyst/Coordinator

Relationship

The vendor's executives are very easy to reach out to if needed. We have a specific person assigned...

Sep 2023
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Manager

Product

I would tell a peer considering working with TigerConnect that I like their product. I haven't truly...

Sep 2023
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Manager

Product, Value

I like that everybody has access to the product, that everybody in the organization can see it...

Sep 2023
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CMIO

Relationship

TigerConnect is the most responsive vendor we work with. They strike a nice balance between taking...

Sep 2023
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CMIO

Relationship, Product

The integration between the scheduling program and the clinical collaboration application is much...

Sep 2023
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CMIO

Loyalty, Product

Uplifting the actual scheduling tool is on TigerConnect's road map this year. The current tool is...

Sep 2023
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CIO

Product

There have been reliability issues with the TigerConnect platform, ghost messages, false messages,...

Jul 2023
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CIO

Culture, Relationship

When we first got TigerConnect, there were a lot of promises about future developments. We have not...

Jul 2023
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Analyst/Coordinator

Loyalty

Some people in our organization care about TigerConnect Physician Scheduling, so we have a great...

Jul 2023
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Analyst/Coordinator

Product

There are ways to do certain things in TigerConnect Physician Scheduling, but those processes are...

Jul 2023
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Analyst/Coordinator

Product, Value

TigerConnect Physician Scheduling has really shined a light on holes where coverage for specific...

Jul 2023
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Analyst/Coordinator

Product

In any organization where the expectations are changed, things can be very difficult. So one thing...

Jul 2023
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Analyst/Coordinator

Loyalty, Operations

We are not going to get rid of TigerConnect Physician Scheduling anytime soon. We could have had...

Apr 2023
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Manager

Product, Product

It is very frustrating when a provider works in more than one clinic or in the hospital and the...

Apr 2023
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Manager

Relationship, Relationship

TigerConnect sends emails of any updates they have coming out and what those will look like, what...

Apr 2023
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Manager

Value, Value

I have used another product in the past that is far superior to TigerConnect Physician Scheduling...

Apr 2023
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Manager

Culture, Culture, Product, Product

At the very beginning, TigerConnect said they had a rules engine that would allow us to build a...

Apr 2023
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Manager

Relationship, Relationship

We have had conversations with TigerConnect about interfacing with our EHR, and they keep telling us...

Apr 2023
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Manager

Loyalty, Loyalty, Relationship, Relationship

The vendor is growing with us, and we are pushing them to do better. We have certainly given them...

Apr 2023
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Manager

Product, Product

I can't stand the product’s design, and TigerConnect’s solutions are haphazard. When we compare a...

Apr 2023
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Manager

Operations, Operations, Product, Product

I only have to show people how to use TigerConnect Physician Scheduling once or twice. In terms of...

Apr 2023
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Manager

Value, Value

Despite all of its ills, the product is one of the cheaper products out there. It is not anywhere...

Apr 2023
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(0)
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VP/Other Executive

Product

Because of the way we schedule shifts for on-call nurses, customizing shift times is hard. We still...

Apr 2023
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VP/Other Executive

Relationship, Value

The biggest impact of the product is the ability to know who is on call. That really helps. If there...

Apr 2023
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(0)
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VP/Other Executive

Product

We use the product to schedule our on-call nurses. The product provides our nurses with the ability...

Apr 2023
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(0)
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VP/Other Executive

Relationship, Product

I love that the product communicates with TigerConnect's product for clinical collaboration. When a...

Apr 2023
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(0)
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VP/Other Executive

Loyalty, Value

Our plan was to decrease wait times for the patients and confusion about which clinicians were on...

Apr 2023
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VP/Other Executive

Loyalty

Before deciding on TigerConnect's product, we tried to utilize some of the things that we already...

Apr 2023
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(0)
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VP/Other Executive

Operations

To be successful with the product, customers need to have a plan and some goals. Customers can't...

Apr 2023
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(0)
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VP/Other Executive

Loyalty

The product is going to work for us for the long haul. We don't ever plan on changing solutions.

Apr 2023
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(0)
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Analyst/Coordinator

Relationship

The vendor’s weakness is their responsiveness. Before the acquisition, we got help right away. Then...

Apr 2023
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Analyst/Coordinator

Operations

I would like hands-on training. I would like the training to be more one-on-one with more...

Apr 2023
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Analyst/Coordinator

Product

I like the monthly count tally. That is a plus. TigerConnect Physician Scheduling is great overall....

Apr 2023
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(0)
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Analyst/Coordinator

Product, Value

TigerConnect's system gives physicians the ability to discuss patient information and be HIPAA...

Apr 2023
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Analyst/Coordinator

Product, Value

We see the positives of having a real-time, accurate call schedule, even on weekends when people...

Apr 2023
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Analyst/Coordinator

Loyalty, Product

We had a group of people present to us, and we liked TigerConnect’s product. The vendor was smaller...

Apr 2023
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(0)
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Analyst/Coordinator

Relationship

The vendor’s strength is their ability to understand what providers need. We ask TigerConnect to...

Apr 2023
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(0)
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Director

Product

Probably 80%–90% of the outcomes we expected to achieve from TigerConnect Physician Scheduling were...

Apr 2023
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(0)
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Director

Product

TigerConnect Physician Scheduling is very useful because I put the schedule out, and within two...

Apr 2023
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(0)
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Director

Operations, Product

TigerConnect Physician Scheduling is a little cumbersome to set up. If we do something, the product...

Apr 2023
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Director

Operations

TigerConnect was truly very pleasant to work with during the implementation. They gave us time. We...

Apr 2023
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(0)
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Director

Loyalty

We selected TigerConnect Physician Scheduling because we already had TigerConnect for texting, so it...

Apr 2023
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(0)
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Director

Relationship, Operations

A customer needs to work closely with the TigerConnect staff when they are setting the product up so...

Apr 2023
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(0)
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CEO/President

Product

Physician scheduling can be done through the cell phone on both ends. The product also meshes...

Mar 2023
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(0)
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CEO/President

Product, Value

TigerConnect Physician Scheduling is easy to use for our various departments. It is intuitive. The...

Mar 2023
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(0)
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CEO/President

Relationship

When we have a problem, the vendor kicks the problem up reasonably quickly to somebody higher up.

Mar 2023
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(0)
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CEO/President

Culture, Product

Other than one little glitch, TigerConnect Physician Scheduling has done exactly what the vendor...

Mar 2023
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(0)
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Analyst/Coordinator

Operations

To be successful, people need to engage, learn the product, and then advertise its features...

Mar 2023
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