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TigerConnect Physician Scheduling Commentary
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Subject Expert
Mark Allphin
VP of Engagement
KLAS VP of Engagement - Mark Allphin
 

Commentary Summary

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User Commentary

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CMIO

TigerConnect has been very hands-on with the training for TigerConnect Physician Scheduling. There...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CMIO

TigerConnect is very invested in us. We expanded to an enterprise license, and they assigned a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CMIO

The scheduling tool itself is fine, but I really like the automation that comes with signing people...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

TigerConnect Physician Scheduling is intuitive for users. From both the scheduler's perspective and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

We worked really closely with TigerConnect to integrate TigerConnect Physician Scheduling, so the...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

TigerConnect had some corporate structure changes that affected how issues were communicated. Unless...

Comment Tone Negative
Pillars Culture, Relationship, Product
Evaluation Unrated

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Director

We would like to see better escalation logic in TigerConnect Physician Scheduling. We often send...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

TigerConnect has been very accommodating with contract negotiation. They are very responsive and...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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Director

I like TigerConnect Physician Scheduling's flexibility. I like that it's decoupled from the EMR and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

As we've partnered with TigerConnect, they've taken our suggestions and feedback to develop a lot of...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

TigerConnect is quickly developing new software, and the hard thing about that is that their actual...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

TigerConnect is trying to quickly close gaps with other competing vendors. TigerConnect is leading...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

I would rate the system's money's worth high. As I look at some of the leading competitors for...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

We're working with TigerConnect to look at additional analytical functions. We want reporting...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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CMIO

The TigerConnect scheduling solution is the enterprise scheduling display tool. I don't mandate how...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Using TigerConnect Physician Scheduling is not my choice. I wouldn't recommend it. I would like to...

Comment Tone Negative
Pillars Culture, Loyalty, Product, Value
Evaluation Unrated

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Manager

I know TigerConnect is trying to partner with us. When it comes to the scheduling system, we've been...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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CIO

I would like TigerConnect to develop enhancements faster. We want new, more elaborate functionality....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

We use TigerConnect Physician Scheduling to schedule our nurses. What I love about it is that it...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CMIO

During the implementation of TigerConnect Physician Scheduling, the vendor was a bit overwhelming....

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CMIO

When we meet with TigerConnect's development folks or their engagement folks, they really seem to be...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CMIO

We aren't availing ourselves of all of TigerConnect Physician Scheduling’s capabilities. I have...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CMIO

The implementation and usability are simple and easy, and the product works. The downtime is...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

I like TigerConnect's system. Sometimes, we have to do a lot of clicking to get all of the steps in,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

TigerConnect was very intensive with our initial setup, but as they have made upgrades and changes...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

The vendor's support is excellent. We can call the vendor, and they will work on things. I haven't...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The vendor isn't great about asking for feedback or communicating the changes they make to the...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

With TigerConnect Physician Scheduling, we have a straightforward subscription model that we really...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Analyst/Coordinator

The app is the best part about TigerConnect Physician Scheduling. Physicians can pull up their...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Analyst/Coordinator

TigerConnect’s implementation was awesome. They went through everything with us, so we were...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

I'm excited for TigerConnect Physician Scheduling to be integrated with our EHR. TigerConnect always...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

We have a support arrangement with TigerConnect where anytime we request something, they take care...

Comment Tone Positive
Pillars Culture, Loyalty, Relationship
Evaluation Unrated

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Analyst/Coordinator

Before getting TigerConnect Physician Scheduling, we did everything in-house and on paper in Excel...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Analyst/Coordinator

What is awesome about TigerConnect Physician Scheduling is that it works in real time. As soon as we...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

If we transition to Epic for our EHR, Epic has its own versions of physician scheduling, or they’re...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

TigerConnect Physician Scheduling is a great tool, and the vendor has provided great support. If...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

TigerConnect did have some downtime recently, but that was the first time in years that the solution...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

TigerConnect is struggling with staffing, so very often the people that we connect with are not all...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

We experience opt-in issues related to physician scheduling. The system often fails to recognize...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Director

Due to the demanding nature of our work, our problems have impacted our workflow. We expect prompt...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

The product lacks the ability to respond to a specific message within a thread. Currently, messages...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The solution frequently drops video calls during provider-to-patient appointments, or the video...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

TigerConnect's system has slow load times. It can take up to 45 minutes for all messages to fully...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Manager

TigerConnect Physician Scheduling has been helpful for building the initial call schedule using the...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Manager

I’m not aware of any ongoing training from TigerConnect. There are some articles available that we...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

There is currently no real integration with TigerConnect Physician Scheduling. It functions as a...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

TigerConnect is fairly hands-off when it comes to support. Once the system was implemented, it felt...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

We find TigerConnect Physician Scheduling somewhat cumbersome and not as well integrated with our...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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VP/Other Executive

The biggest thing that we continue to hear about TigerConnect Physician Scheduling is the slowness...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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COO

In TigerConnect's product, the texting platform is outstanding, and we have really liked it. The...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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COO

We are in contact with TigerConnect all the time, and they are always seeking feedback and making...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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COO

I like the requesting feature for if a provider wants to switch or add a shift. I really like that...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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COO

The user experience is a little more clunky than in other scheduling software solutions. For...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

The only thing that we would really look for in TigerConnect Physician Scheduling would be automated...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

I find it to be very easy to teach people how to build and maintain their schedules. Each schedule...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

We haven't really needed much support beyond our initial go-live, but with every major process that...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

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Director

I don't know who the vendor's competitors are, but based on my satisfaction with TigerConnect, I...

Comment Tone Positive
Pillars Culture, Loyalty, Value
Evaluation Unrated

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CMIO

The scheduling app and the messaging app work well. However, the scheduling app is not integrated...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CMIO

TigerConnect has been very engaged and has been looking at how they can help. TigerConnect has been...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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