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TigerConnect Physician Scheduling Commentary
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Niel Oscarson
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KLAS Research Director - Niel Oscarson
 
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Physician Scheduling 2023: Organizations Improve Scheduling Efficiency & Visibility despite Complexities
Physician Scheduling 2023:
Organizations Improve Scheduling Efficiency & Visibility despite Complexities
September 2023
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TigerConnect Physician Scheduling 2023: Streamlined Cloud-Based Organizational Scheduling
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Commentary Summary

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Negative
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User Commentary

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CMIO

Loyalty, Product

The TigerConnect Physician Scheduling tool has come along quite a bit. We used a different vendor...

Jul 2025
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CMIO

Operations

Training is a weaker area for TigerConnect. The initial training for TigerConnect Physician...

Jul 2025
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(0)
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CMIO

Product, Value

We use TigerConnect Physician Scheduling as our source of truth for the health system. Combined with...

Jul 2025
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(0)
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CMIO

Relationship, Product

We use TigerConnect Physician Scheduling to display the schedule for the entire organization....

Jul 2025
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(0)
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Director

Operations, Product

TigerConnect Physician Scheduling fills a key gap that we had. Before the system, we didn't have...

Jul 2025
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Director

Product

We can tell that the system is two different apps between its module and the Clinical Collaboration...

Jul 2025
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(0)
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Director

Product

Unlike another product, my IT analyst and I don't have admin roles in TigerConnect Physician...

Jul 2025
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(0)
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Director

Culture, Value

I would rate our ability to receive our money's worth from the system a little lower. Part of that...

Jul 2025
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(0)
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Director

Value

TigerConnect hasn't nickel-and-dimed us. They don't charge us when we ask them questions. However,...

Jul 2025
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(0)
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Director

Operations

During our implementation, the biggest challenge was working with each schedule owner. We are in IT,...

Jul 2025
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(0)
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Analyst/Coordinator

Operations

Our initial implementation of and training on TigerConnect Physician Scheduling was very...

Jul 2025
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(0)
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Analyst/Coordinator

Product

One of the biggest strengths of the product is the integration into the vendor's existing...

Jul 2025
||
(0)
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Analyst/Coordinator

Relationship

When it comes to customizations, the vendor is very good about feature enhancements that we have...

Jul 2025
||
(0)
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Analyst/Coordinator

Loyalty, Product

There are features that the vendor is finally going to release to us that will give us more granular...

Jul 2025
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(0)
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Analyst/Coordinator

Product

I think there is a lot of room for feature enhancements. The vendor tried to push a lot of their...

Jul 2025
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(0)
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Director

Relationship

TigerConnect's support team is very responsive day or night, and we are on a first-name basis with...

Jun 2025
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(0)
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Director

Product

We would like more automated scheduling in TigerConnect Physician Scheduling to compete with systems...

Jun 2025
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(0)
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Director

Product

We like TigerConnect Physician Scheduling. It has a functional client application for end-user...

Jun 2025
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(0)
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VP/Other Executive

Product

TigerConnect Physician Scheduling is really easy to use. It is a plug-and-play situation. What I...

Apr 2025
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(0)
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Director

Product, Value

In TigerConnect Physician Scheduling, we don't use some of the rule-based features that are built...

Apr 2025
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(0)
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Director

Operations

TigerConnect had a clear outline of what needed to be done in order to implement TigerConnect...

Apr 2025
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(0)
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Director

Relationship

TigerConnect is an established company with an established product, and they are more in maintenance...

Apr 2025
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(0)
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Director

Operations, Product

In TigerConnect Physician Scheduling, unless we have a really predictable schedule where we can set...

Apr 2025
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(0)
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Manager

Loyalty, Product

TigerConnect Physician Scheduling is integrated into our clinical communication platform so that we...

Dec 2024
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(0)
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Manager

Operations

There were some bumps in implementation. It felt like TigerConnect was kind of figuring things out...

Dec 2024
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(0)
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Manager

Product, Value

TigerConnect Physician Scheduling is meeting our needs. Previously our scheduling was all over the...

Dec 2024
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(0)
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Manager

Operations

The training went pretty smoothly. We were able to get everyone up to speed on training relatively...

Dec 2024
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(0)
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COO

Value

With TigerConnect Physician Scheduling, every time a physician has to switch a shift or wants to...

Dec 2024
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(0)
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COO

Loyalty

There are a lot of limitations in TigerConnect Physician Scheduling, and the system is really...

Dec 2024
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(0)
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Director

Product

On the individual scheduling, TigerConnect Physician Scheduling currently has a place where we can...

Dec 2024
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(0)
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Director

Relationship

I have rarely had to use any of TigerConnect’s support. I have never called them or gone to their...

Dec 2024
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(0)
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Director

Product, Value

The use of TigerConnect Physician Scheduling has solved a lot of issues within our organization. It...

Dec 2024
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(0)
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Director

Culture, Operations

TigerConnect Physician Scheduling works as promised. We haven't had any problems or issues with...

Dec 2024
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(0)
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Manager

Value

I haven't reached out to the vendor at all. I have been able to do whatever I need to do, so there...

Dec 2024
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(0)
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Manager

Product

I like using the automatic scheduler for putting in the physician call and making sure that it is...

Dec 2024
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(0)
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Manager

Value

I would probably buy the product again. I still see lots of shortcomings, and the same things that I...

Dec 2024
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(0)
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Nurse

Product

The system is pretty good. I really like all of the changes in its new version.

Nov 2024
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(0)
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Nurse

Operations

In the beginning of our implementation of the system, we had a really difficult time working with...

Nov 2024
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(0)
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Nurse

Culture

We had issues with TigerConnect up front regarding their promises. We also had issues with the...

Nov 2024
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(0)
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Director

Product

I don't know what the current competition is to determine whether anybody is doing better than...

Oct 2024
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(0)
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Director

Product

TigerConnect Physician Scheduling is not very flexible when it comes to customization. It is more of...

Oct 2024
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(0)
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Director

Product

Our EHR’s scheduling is not nearly robust enough to support our schedule types. In that way,...

Oct 2024
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(0)
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Director

Relationship

We meet with TigerConnect folks who are dedicated to us regularly, so we have a direct line to their...

Oct 2024
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(0)
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Director

Operations

We had a very smooth implementation of TigerConnect Physician Scheduling. TigerConnect Physician...

Oct 2024
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(0)
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Director

Relationship

TigerConnect has great support. They are very proactive. We do have a customer support person...

Oct 2024
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(0)
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Director

Product, Value

Going from what we had before, which was managing manual spreadsheets and sending faxes and emails...

Oct 2024
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(0)
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Analyst/Coordinator

Product

One area for improvement would be for the product to have an easy way to archive old jobs. The...

Oct 2024
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(0)
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Analyst/Coordinator

Relationship

The vendor has supported us well when we have questions, and that has been great. The system has...

Oct 2024
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(0)
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Analyst/Coordinator

Product

We haven't gotten much new technology for the product, but the vendor has done fine because we...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty

A really big reason why I chose TigerConnect Physician Scheduling is because everything revolves...

Sep 2024
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(0)
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CMIO

Loyalty

We made the decision for our hospital to move to TigerConnect Physician Scheduling because we wanted...

Sep 2024
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(0)
 Thank you  Helpful

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CMIO

Value

TigerConnect is really good. They have been so reasonable. They are doing the opposite of...

Sep 2024
||
(0)
 Thank you  Helpful

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CMIO

Relationship

TigerConnect's support is one of their most remarkable offerings. They are always available and can...

Sep 2024
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(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Relationship

TigerConnect has given us wonderful customer service. They have done everything we have asked them...

Sep 2024
||
(0)
 Thank you  Helpful

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CMIO

Product

With this solution, we can just look up a role, see who is on right now, and text them in a...

Sep 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Culture, Relationship

The solution is a great tool, and I like it, but it lost some of its personalization when it was...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

TigerConnect’s people are good when we ask them questions, and they notify us when we are down.

Jul 2024
||
(0)
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Analyst/Coordinator

Operations

When TigerConnect updates the solution, they expect us to go onto their support website and figure...

Jul 2024
||
(0)
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Analyst/Coordinator

Product

Overall, TigerConnect Physician Scheduling is really nice. I like the tally function. When I do a...

Jul 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Culture, Product

I would definitely buy TigerConnect Physician Scheduling again because it does exactly what it is...

Jul 2024
||
(0)
 Thank you  Helpful

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Manager

Product

There are smart physician scheduling systems out there that have AI features so that users don't...

Jul 2024
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(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Operations

TigerConnect is disingenuous about the product. When we first went with the product, we came with a...

Jul 2024
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(0)
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Manager

Operations

There isn't any training for the system. I don't think that training would be beneficial. I think...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

The system isn't easy to use. Using it requires a lot of effort and clicking. The system is...

Jul 2024
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(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Loyalty

I don't have a lot of good things to say about TigerConnect's system right now. I am a very...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The support we receive depends on the platform that we reach out on. If we reach out over email,...

Jul 2024
||
(0)
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Manager

Culture, Relationship

TigerConnect doesn't keep all of their promises. We have asked the vendor to make improvements. When...

Jul 2024
||
(0)
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