TigerConnect Physician Scheduling Commentary
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Subject Expert
Mark Allphin
VP of Engagement
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User Commentary
Operations
TigerConnect has been very hands-on with the training for TigerConnect Physician Scheduling. There...
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Relationship
TigerConnect is very invested in us. We expanded to an enterprise license, and they assigned a...
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Loyalty, Product
The scheduling tool itself is fine, but I really like the automation that comes with signing people...
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Product
TigerConnect Physician Scheduling is intuitive for users. From both the scheduler's perspective and...
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Relationship, Operations
We worked really closely with TigerConnect to integrate TigerConnect Physician Scheduling, so the...
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Culture, Relationship, Product
TigerConnect had some corporate structure changes that affected how issues were communicated. Unless...
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Product
We would like to see better escalation logic in TigerConnect Physician Scheduling. We often send...
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Culture
TigerConnect has been very accommodating with contract negotiation. They are very responsive and...
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Product
I like TigerConnect Physician Scheduling's flexibility. I like that it's decoupled from the EMR and...
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Relationship, Product
As we've partnered with TigerConnect, they've taken our suggestions and feedback to develop a lot of...
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Operations
TigerConnect is quickly developing new software, and the hard thing about that is that their actual...
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Relationship, Product
TigerConnect is trying to quickly close gaps with other competing vendors. TigerConnect is leading...
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Value
I would rate the system's money's worth high. As I look at some of the leading competitors for...
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Loyalty, Product
We're working with TigerConnect to look at additional analytical functions. We want reporting...
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Product
The TigerConnect scheduling solution is the enterprise scheduling display tool. I don't mandate how...
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Culture, Loyalty, Product, Value
Using TigerConnect Physician Scheduling is not my choice. I wouldn't recommend it. I would like to...
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Loyalty, Product
I know TigerConnect is trying to partner with us. When it comes to the scheduling system, we've been...
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Product
I would like TigerConnect to develop enhancements faster. We want new, more elaborate functionality....
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Product, Value
We use TigerConnect Physician Scheduling to schedule our nurses. What I love about it is that it...
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Operations
During the implementation of TigerConnect Physician Scheduling, the vendor was a bit overwhelming....
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Relationship
When we meet with TigerConnect's development folks or their engagement folks, they really seem to be...
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Product
We aren't availing ourselves of all of TigerConnect Physician Scheduling’s capabilities. I have...
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Operations
The implementation and usability are simple and easy, and the product works. The downtime is...
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Product
I like TigerConnect's system. Sometimes, we have to do a lot of clicking to get all of the steps in,...
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Operations
TigerConnect was very intensive with our initial setup, but as they have made upgrades and changes...
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Relationship
The vendor's support is excellent. We can call the vendor, and they will work on things. I haven't...
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Loyalty, Relationship, Product
The vendor isn't great about asking for feedback or communicating the changes they make to the...
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Culture, Value
With TigerConnect Physician Scheduling, we have a straightforward subscription model that we really...
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Product, Value
The app is the best part about TigerConnect Physician Scheduling. Physicians can pull up their...
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Operations
TigerConnect’s implementation was awesome. They went through everything with us, so we were...
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Loyalty, Product
I'm excited for TigerConnect Physician Scheduling to be integrated with our EHR. TigerConnect always...
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Culture, Loyalty, Relationship
We have a support arrangement with TigerConnect where anytime we request something, they take care...
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Loyalty, Value
Before getting TigerConnect Physician Scheduling, we did everything in-house and on paper in Excel...
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Product
What is awesome about TigerConnect Physician Scheduling is that it works in real time. As soon as we...
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Loyalty
If we transition to Epic for our EHR, Epic has its own versions of physician scheduling, or they’re...
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Relationship
TigerConnect Physician Scheduling is a great tool, and the vendor has provided great support. If...
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Product
TigerConnect did have some downtime recently, but that was the first time in years that the solution...
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Relationship
TigerConnect is struggling with staffing, so very often the people that we connect with are not all...
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Product, Value
We experience opt-in issues related to physician scheduling. The system often fails to recognize...
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Relationship
Due to the demanding nature of our work, our problems have impacted our workflow. We expect prompt...
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Product
The product lacks the ability to respond to a specific message within a thread. Currently, messages...
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Product
The solution frequently drops video calls during provider-to-patient appointments, or the video...
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Product, Value
TigerConnect's system has slow load times. It can take up to 45 minutes for all messages to fully...
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Product, Value
TigerConnect Physician Scheduling has been helpful for building the initial call schedule using the...
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Operations
I’m not aware of any ongoing training from TigerConnect. There are some articles available that we...
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Product
There is currently no real integration with TigerConnect Physician Scheduling. It functions as a...
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Relationship, Operations
TigerConnect is fairly hands-off when it comes to support. Once the system was implemented, it felt...
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Operations, Product
We find TigerConnect Physician Scheduling somewhat cumbersome and not as well integrated with our...
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Product
The biggest thing that we continue to hear about TigerConnect Physician Scheduling is the slowness...
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Loyalty
In TigerConnect's product, the texting platform is outstanding, and we have really liked it. The...
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Loyalty, Relationship
We are in contact with TigerConnect all the time, and they are always seeking feedback and making...
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Product
I like the requesting feature for if a provider wants to switch or add a shift. I really like that...
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Product
The user experience is a little more clunky than in other scheduling software solutions. For...
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Loyalty, Product
The only thing that we would really look for in TigerConnect Physician Scheduling would be automated...
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Operations
I find it to be very easy to teach people how to build and maintain their schedules. Each schedule...
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Loyalty, Relationship, Operations
We haven't really needed much support beyond our initial go-live, but with every major process that...
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Culture, Loyalty, Value
I don't know who the vendor's competitors are, but based on my satisfaction with TigerConnect, I...
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Product
The scheduling app and the messaging app work well. However, the scheduling app is not integrated...
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Relationship
TigerConnect has been very engaged and has been looking at how they can help. TigerConnect has been...
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Commentary Summary
Comment Type Breakout