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TigerConnect Physician Scheduling Commentary
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Niel Oscarson
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KLAS Research Director - Niel Oscarson
 
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Physician Scheduling 2023: Organizations Improve Scheduling Efficiency & Visibility despite Complexities
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Organizations Improve Scheduling Efficiency & Visibility despite Complexities
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Commentary Summary

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User Commentary

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Director

Product

On the individual scheduling, TigerConnect Physician Scheduling currently has a place where we can...

Dec 2024
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Director

Relationship

I have rarely had to use any of TigerConnect’s support. I have never called them or gone to their...

Dec 2024
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Director

Product, Value

The use of TigerConnect Physician Scheduling has solved a lot of issues within our organization. It...

Dec 2024
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Director

Culture, Operations

TigerConnect Physician Scheduling works as promised. We haven't had any problems or issues with...

Dec 2024
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Manager

Value

I haven't reached out to the vendor at all. I have been able to do whatever I need to do, so there...

Dec 2024
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Manager

Product

I like using the automatic scheduler for putting in the physician call and making sure that it is...

Dec 2024
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Manager

Value

I would probably buy the product again. I still see lots of shortcomings, and the same things that I...

Dec 2024
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Nurse

Product

The system is pretty good. I really like all of the changes in its new version.

Nov 2024
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(0)
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Nurse

Operations

In the beginning of our implementation of the system, we had a really difficult time working with...

Nov 2024
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Nurse

Culture

We had issues with TigerConnect up front regarding their promises. We also had issues with the...

Nov 2024
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Director

Product

I don't know what the current competition is to determine whether anybody is doing better than...

Oct 2024
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Director

Product

TigerConnect Physician Scheduling is not very flexible when it comes to customization. It is more of...

Oct 2024
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Director

Product

Our EHR’s scheduling is not nearly robust enough to support our schedule types. In that way,...

Oct 2024
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Director

Relationship

We meet with TigerConnect folks who are dedicated to us regularly, so we have a direct line to their...

Oct 2024
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(0)
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Director

Operations

We had a very smooth implementation of TigerConnect Physician Scheduling. TigerConnect Physician...

Oct 2024
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(0)
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Director

Relationship

TigerConnect has great support. They are very proactive. We do have a customer support person...

Oct 2024
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Analyst/Coordinator

Product

One area for improvement would be for the product to have an easy way to archive old jobs. The...

Oct 2024
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Analyst/Coordinator

Relationship

The vendor has supported us well when we have questions, and that has been great. The system has...

Oct 2024
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Analyst/Coordinator

Product

We haven't gotten much new technology for the product, but the vendor has done fine because we...

Oct 2024
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(0)
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CMIO

Loyalty

A really big reason why I chose TigerConnect Physician Scheduling is because everything revolves...

Sep 2024
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(0)
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CMIO

Loyalty

We made the decision for our hospital to move to TigerConnect Physician Scheduling because we wanted...

Sep 2024
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(0)
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CMIO

Value

TigerConnect is really good. They have been so reasonable. They are doing the opposite of...

Sep 2024
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(0)
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CMIO

Relationship

TigerConnect's support is one of their most remarkable offerings. They are always available and can...

Sep 2024
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(0)
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CMIO

Loyalty, Relationship

TigerConnect has given us wonderful customer service. They have done everything we have asked them...

Sep 2024
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(0)
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CMIO

Product

With this solution, we can just look up a role, see who is on right now, and text them in a...

Sep 2024
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(0)
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Analyst/Coordinator

Culture, Relationship

The solution is a great tool, and I like it, but it lost some of its personalization when it was...

Jul 2024
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(0)
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Analyst/Coordinator

Relationship

TigerConnect’s people are good when we ask them questions, and they notify us when we are down.

Jul 2024
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(0)
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Analyst/Coordinator

Operations

When TigerConnect updates the solution, they expect us to go onto their support website and figure...

Jul 2024
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Analyst/Coordinator

Product

Overall, TigerConnect Physician Scheduling is really nice. I like the tally function. When I do a...

Jul 2024
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Analyst/Coordinator

Culture, Product

I would definitely buy TigerConnect Physician Scheduling again because it does exactly what it is...

Jul 2024
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(0)
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Manager

Product

There are smart physician scheduling systems out there that have AI features so that users don't...

Jul 2024
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(0)
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Manager

Culture, Operations

TigerConnect is disingenuous about the product. When we first went with the product, we came with a...

Jul 2024
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(0)
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Manager

Operations

There isn't any training for the system. I don't think that training would be beneficial. I think...

Jul 2024
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(0)
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Manager

Value

The system isn't easy to use. Using it requires a lot of effort and clicking. The system is...

Jul 2024
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(0)
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Manager

Culture, Loyalty

I don't have a lot of good things to say about TigerConnect's system right now. I am a very...

Jul 2024
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(0)
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Manager

Relationship

The support we receive depends on the platform that we reach out on. If we reach out over email,...

Jul 2024
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(0)
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Manager

Culture, Relationship

TigerConnect doesn't keep all of their promises. We have asked the vendor to make improvements. When...

Jul 2024
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(0)
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Analyst/Coordinator

Loyalty, Product

The product is a web-based platform, and there are advantages and disadvantages to working within...

Jul 2024
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(0)
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Analyst/Coordinator

Culture, Value

With TigerConnect, we have a subscription-type model from an enterprise standpoint. When it comes to...

Jul 2024
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(0)
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Analyst/Coordinator

Product

The thing that I love the most is the seamless integration between the collaboration suite and the...

Jul 2024
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(0)
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Analyst/Coordinator

Loyalty

I would buy the product again with some caveats. Even though TigerConnect's system is paid for at...

Jul 2024
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(0)
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VP/Other Executive

Culture, Product

I would tell someone that if they are trying to keep track of things that seem to be constantly...

Apr 2024
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(0)
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Director

Relationship, Operations

TigerConnect lets us know when there are updates happening and when there are potential issues with...

Mar 2024
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(0)
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CMO

Product

The product quality is good, but TigerConnect hasn’t made improvements in the time we have been with...

Jan 2024
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(0)
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CMO

Culture

We went into TigerConnect Physician Scheduling knowing there were certain things TigerConnect was...

Jan 2024
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(0)
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CMO

Loyalty, Product

TigerConnect has a scheduling app and a messaging app. The scheduling app is not intuitive; it is...

Jan 2024
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(0)
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CEO/President

Relationship

When problems happen or the software is not working perfectly, TigerConnect’s support team is a...

Jan 2024
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(0)
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CEO/President

Product

TigerConnect’s integration is good, and the product is easy for the end users to use. The system...

Jan 2024
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(0)
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Physician

Loyalty, Product

The big thing that we are still looking for, which I'm not sure other vendors have really mastered,...

Jan 2024
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(0)
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Physician

Product

The biggest highlight of the solution is the fact that the call schedules in TigerConnet Physician...

Jan 2024
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(0)
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Physician

Operations, Product

The user interface is pretty nice and sophisticated in TigerConnect Physician Scheduling. There is a...

Jan 2024
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(0)
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Physician

Product

TigerConnect's product has a block scheduler, which is meant for residents or trainees whose years...

Jan 2024
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(0)
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