TigerConnect Physician Scheduling
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Product, Product

It is very frustrating when a provider works in more than one clinic or in the hospital and the...

Apr 2023
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Manager

Relationship, Relationship

TigerConnect sends emails of any updates they have coming out and what those will look like, what...

Apr 2023
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Manager

Value, Value

I have used another product in the past that is far superior to TigerConnect Physician Scheduling...

Apr 2023
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Manager

Culture, Culture, Product, Product

At the very beginning, TigerConnect said they had a rules engine that would allow us to build a...

Apr 2023
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Manager

Relationship, Relationship

We have had conversations with TigerConnect about interfacing with our EHR, and they keep telling us...

Apr 2023
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Manager

Loyalty, Loyalty, Relationship, Relationship

The vendor is growing with us, and we are pushing them to do better. We have certainly given them...

Apr 2023
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Manager

Product, Product

I can't stand the product’s design, and TigerConnect’s solutions are haphazard. When we compare a...

Apr 2023
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Manager

Operations, Operations, Product, Product

I only have to show people how to use TigerConnect Physician Scheduling once or twice. In terms of...

Apr 2023
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Manager

Value, Value

Despite all of its ills, the product is one of the cheaper products out there. It is not anywhere...

Apr 2023
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VP/Other Executive

Product

Because of the way we schedule shifts for on-call nurses, customizing shift times is hard. We still...

Apr 2023
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VP/Other Executive

Relationship, Value

The biggest impact of the product is the ability to know who is on call. That really helps. If there...

Apr 2023
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VP/Other Executive

Product

We use the product to schedule our on-call nurses. The product provides our nurses with the ability...

Apr 2023
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VP/Other Executive

Relationship, Product

I love that the product communicates with TigerConnect's product for clinical collaboration. When a...

Apr 2023
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VP/Other Executive

Loyalty, Value

Our plan was to decrease wait times for the patients and confusion about which clinicians were on...

Apr 2023
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VP/Other Executive

Loyalty

Before deciding on TigerConnect's product, we tried to utilize some of the things that we already...

Apr 2023
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VP/Other Executive

Operations

To be successful with the product, customers need to have a plan and some goals. Customers can't...

Apr 2023
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VP/Other Executive

Loyalty

The product is going to work for us for the long haul. We don't ever plan on changing solutions.

Apr 2023
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Analyst/Coordinator

Relationship

The vendor’s weakness is their responsiveness. Before the acquisition, we got help right away. Then...

Apr 2023
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Analyst/Coordinator

Operations

I would like hands-on training. I would like the training to be more one-on-one with more...

Apr 2023
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Analyst/Coordinator

Product

I like the monthly count tally. That is a plus. TigerConnect Physician Scheduling is great overall....

Apr 2023
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Analyst/Coordinator

Product, Value

TigerConnect's system gives physicians the ability to discuss patient information and be HIPAA...

Apr 2023
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Analyst/Coordinator

Product, Value

We see the positives of having a real-time, accurate call schedule, even on weekends when people...

Apr 2023
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Analyst/Coordinator

Loyalty, Product

We had a group of people present to us, and we liked TigerConnect’s product. The vendor was smaller...

Apr 2023
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Analyst/Coordinator

Relationship

The vendor’s strength is their ability to understand what providers need. We ask TigerConnect to...

Apr 2023
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Director

Product

Probably 80%–90% of the outcomes we expected to achieve from TigerConnect Physician Scheduling were...

Apr 2023
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Director

Product

TigerConnect Physician Scheduling is very useful because I put the schedule out, and within two...

Apr 2023
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Director

Operations, Product

TigerConnect Physician Scheduling is a little cumbersome to set up. If we do something, the product...

Apr 2023
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Director

Operations

TigerConnect was truly very pleasant to work with during the implementation. They gave us time. We...

Apr 2023
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Director

Loyalty

We selected TigerConnect Physician Scheduling because we already had TigerConnect for texting, so it...

Apr 2023
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Director

Relationship, Operations

A customer needs to work closely with the TigerConnect staff when they are setting the product up so...

Apr 2023
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CEO/President

Product

Physician scheduling can be done through the cell phone on both ends. The product also meshes...

Mar 2023
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CEO/President

Product, Value

TigerConnect Physician Scheduling is easy to use for our various departments. It is intuitive. The...

Mar 2023
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CEO/President

Relationship

When we have a problem, the vendor kicks the problem up reasonably quickly to somebody higher up.

Mar 2023
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CEO/President

Culture, Product

Other than one little glitch, TigerConnect Physician Scheduling has done exactly what the vendor...

Mar 2023
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Analyst/Coordinator

Operations

To be successful, people need to engage, learn the product, and then advertise its features...

Mar 2023
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Analyst/Coordinator

Operations

TigerConnect has done well with their implementations, and they were really great with the go-live...

Dec 2022
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Analyst/Coordinator

Product

TigerConnect Physician Scheduling works. It is what we were going for. There are others in our...

Dec 2022
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Analyst/Coordinator

Operations, Product

There is one spot in TigerConnect Physician Scheduling that is not intuitive to users, and they get...

Dec 2022
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Analyst/Coordinator

Relationship

TigerConnect is very good with support. They even message us when things get out of sync or when...

Dec 2022
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Analyst/Coordinator

Operations

Implementing TigerConnect Physician Scheduling with one group first and then after that getting them...

Dec 2022
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CMIO

Operations

The implementation of TigerConnect Physician Scheduling went great, and I wasn’t aware of any...

Dec 2022
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CMIO

Loyalty, Product, Value

We have generally been much more satisfied with TigerConnect Physician Scheduling than with our...

Dec 2022
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CMIO

Relationship

TigerConnect does an exceptional job taking our feedback and then actually programming some new...

Dec 2022
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CMIO

Relationship

TigerConnect has good support, especially early on. They almost provide too much support, if that is...

Dec 2022
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CMIO

Loyalty, Product

We looked at and scored several vendors, and TigerConnect came out on top. One key thing that swayed...

Dec 2022
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CMIO

Loyalty, Product, Value

One strength of TigerConnect Physician Scheduling is that it works. We don't have downtime, and the...

Dec 2022
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Manager

Loyalty, Value

Before I would buy the product again, I would look at some of my other options to see whether they...

Oct 2022
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Manager

Operations

There hasn't really been any further training. After I started, I had a couple of questions, but the...

Oct 2022
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Manager

Relationship

I have talked to the vendor about the issues we have had, and the vendor has said that they have had...

Oct 2022
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Manager

Product, Value

Using the product, I can do a year's worth of weekend call schedules within 10 seconds. That...

Oct 2022
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Manager

Culture

When TigerConnect sold us the product, they said that it was the greatest thing in the world. The...

Oct 2022
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Manager

Loyalty, Product

When I go into the system, the scheduling calendar automatically defaults to the month that we are...

Oct 2022
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Physician

Relationship

Based on the brief interactions we have had with TigerConnect, they keep their promises.

Oct 2022
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Physician

Culture

TigerConnect gives us a flat package rate, and we pay per provider. All the charges are in our contract....

Oct 2022
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(0)
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Physician

Loyalty

We first decided to move forward with TigerConnect's system because we were under the impression...

Oct 2022
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CIO

Product, Value

TigerConnect's system is a great tool for us to use to communicate with our practitioners. Everyone...

Oct 2022
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Director

Culture, Product

It is easy enough to add features or licenses; all of that is spelled out in the bill.

Sep 2022
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Director

Relationship

TigerConnect is easy to work with, and they understand the clinical environment. The vendor's people...

Sep 2022
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Director

Product

Everything that we have implemented has been what we have asked for and agreed upon. The product has...

Sep 2022
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Manager

Operations

I think TigerConnect has a way to go regarding the implementation of the product.

Aug 2022
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Manager

Product

TigerConnect Physician Scheduling is a simple product. It has self-sufficient tools that I love for...

Aug 2022
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VP/Other Executive

Product

TigerConnect's system is very consistent; we rarely have any downtime or issues with messages being...

Aug 2022
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Director

Product

TigerConnect Physician Scheduling is life changing. We had no source of truth for who was on call,...

Aug 2022
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Director

Operations

We went around department by department getting people on board with the scheduling. When the...

Aug 2022
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Director

Product

The upgrades that we have received so far have been more substantive on the scheduling side. We have...

Aug 2022
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Director

Loyalty, Relationship

There are a lot of things that we have discussed with TigerConnect that are on a road map or part of...

Aug 2022
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Director

Relationship

Technology is always changing, and there are always ways that we could imagine things working a...

Aug 2022
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CMIO

Loyalty, Product

TigerConnect is working on developing APIs to integrate with other scheduling applications, but they...

Jul 2022
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CMIO

Operations, Product

The website for TigerConnect Physician Scheduling is convoluted and complex. I wish TigerConnect...

Jul 2022
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CMIO

Relationship

TigerConnect is proactive about downtime communication; if they are going to have downtime, a series...

Jul 2022
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CMIO

Relationship

The vendor is not proactive around functionality, upgrades, training for the upgrades, or...

Jul 2022
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CMIO

Culture, Loyalty, Relationship

TigerConnect Physician Scheduling is not very mature, but if the vendor stays at their current rate...

Jul 2022
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CMIO

Product

If I had to make the decision again, I might not buy the scheduling platform because I didn't...

Jul 2022
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Analyst/Coordinator

Product

The system is web based, and being web based makes it so much better because it can be viewed by...

Jul 2022
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Analyst/Coordinator

Product, Value

The physicians haven't bought into the system yet. At their offices, they haven't bought the program...

Jul 2022
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