TigerConnect Physician Scheduling
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product, Product
It is very frustrating when a provider works in more than one clinic or in the hospital and the...
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Relationship, Relationship
TigerConnect sends emails of any updates they have coming out and what those will look like, what...
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Value, Value
I have used another product in the past that is far superior to TigerConnect Physician Scheduling...
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Culture, Culture, Product, Product
At the very beginning, TigerConnect said they had a rules engine that would allow us to build a...
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Relationship, Relationship
We have had conversations with TigerConnect about interfacing with our EHR, and they keep telling us...
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Loyalty, Loyalty, Relationship, Relationship
The vendor is growing with us, and we are pushing them to do better. We have certainly given them...
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Product, Product
I can't stand the product’s design, and TigerConnect’s solutions are haphazard. When we compare a...
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Operations, Operations, Product, Product
I only have to show people how to use TigerConnect Physician Scheduling once or twice. In terms of...
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Value, Value
Despite all of its ills, the product is one of the cheaper products out there. It is not anywhere...
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Product
Because of the way we schedule shifts for on-call nurses, customizing shift times is hard. We still...
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Relationship, Value
The biggest impact of the product is the ability to know who is on call. That really helps. If there...
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Product
We use the product to schedule our on-call nurses. The product provides our nurses with the ability...
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Relationship, Product
I love that the product communicates with TigerConnect's product for clinical collaboration. When a...
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Loyalty, Value
Our plan was to decrease wait times for the patients and confusion about which clinicians were on...
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Loyalty
Before deciding on TigerConnect's product, we tried to utilize some of the things that we already...
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Operations
To be successful with the product, customers need to have a plan and some goals. Customers can't...
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Loyalty
The product is going to work for us for the long haul. We don't ever plan on changing solutions.
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Relationship
The vendor’s weakness is their responsiveness. Before the acquisition, we got help right away. Then...
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Operations
I would like hands-on training. I would like the training to be more one-on-one with more...
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Product
I like the monthly count tally. That is a plus. TigerConnect Physician Scheduling is great overall....
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Product, Value
TigerConnect's system gives physicians the ability to discuss patient information and be HIPAA...
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Product, Value
We see the positives of having a real-time, accurate call schedule, even on weekends when people...
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Loyalty, Product
We had a group of people present to us, and we liked TigerConnect’s product. The vendor was smaller...
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Relationship
The vendor’s strength is their ability to understand what providers need. We ask TigerConnect to...
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Product
Probably 80%–90% of the outcomes we expected to achieve from TigerConnect Physician Scheduling were...
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Product
TigerConnect Physician Scheduling is very useful because I put the schedule out, and within two...
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Operations, Product
TigerConnect Physician Scheduling is a little cumbersome to set up. If we do something, the product...
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Operations
TigerConnect was truly very pleasant to work with during the implementation. They gave us time. We...
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Loyalty
We selected TigerConnect Physician Scheduling because we already had TigerConnect for texting, so it...
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Relationship, Operations
A customer needs to work closely with the TigerConnect staff when they are setting the product up so...
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Product
Physician scheduling can be done through the cell phone on both ends. The product also meshes...
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Product, Value
TigerConnect Physician Scheduling is easy to use for our various departments. It is intuitive. The...
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Relationship
When we have a problem, the vendor kicks the problem up reasonably quickly to somebody higher up.
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Culture, Product
Other than one little glitch, TigerConnect Physician Scheduling has done exactly what the vendor...
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Operations
To be successful, people need to engage, learn the product, and then advertise its features...
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Operations
TigerConnect has done well with their implementations, and they were really great with the go-live...
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Product
TigerConnect Physician Scheduling works. It is what we were going for. There are others in our...
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Operations, Product
There is one spot in TigerConnect Physician Scheduling that is not intuitive to users, and they get...
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Relationship
TigerConnect is very good with support. They even message us when things get out of sync or when...
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Operations
Implementing TigerConnect Physician Scheduling with one group first and then after that getting them...
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Operations
The implementation of TigerConnect Physician Scheduling went great, and I wasn’t aware of any...
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Loyalty, Product, Value
We have generally been much more satisfied with TigerConnect Physician Scheduling than with our...
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Relationship
TigerConnect does an exceptional job taking our feedback and then actually programming some new...
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Relationship
TigerConnect has good support, especially early on. They almost provide too much support, if that is...
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Loyalty, Product
We looked at and scored several vendors, and TigerConnect came out on top. One key thing that swayed...
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Loyalty, Product, Value
One strength of TigerConnect Physician Scheduling is that it works. We don't have downtime, and the...
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Loyalty, Value
Before I would buy the product again, I would look at some of my other options to see whether they...
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Operations
There hasn't really been any further training. After I started, I had a couple of questions, but the...
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Relationship
I have talked to the vendor about the issues we have had, and the vendor has said that they have had...
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Product, Value
Using the product, I can do a year's worth of weekend call schedules within 10 seconds. That...
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Culture
When TigerConnect sold us the product, they said that it was the greatest thing in the world. The...
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Loyalty, Product
When I go into the system, the scheduling calendar automatically defaults to the month that we are...
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Relationship
Based on the brief interactions we have had with TigerConnect, they keep their promises.
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Culture
TigerConnect gives us a flat package rate, and we pay per provider. All the charges are in our contract....
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Loyalty
We first decided to move forward with TigerConnect's system because we were under the impression...
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Product, Value
TigerConnect's system is a great tool for us to use to communicate with our practitioners. Everyone...
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Culture, Product
It is easy enough to add features or licenses; all of that is spelled out in the bill.
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Relationship
TigerConnect is easy to work with, and they understand the clinical environment. The vendor's people...
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Product
Everything that we have implemented has been what we have asked for and agreed upon. The product has...
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Operations
I think TigerConnect has a way to go regarding the implementation of the product.
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Product
TigerConnect Physician Scheduling is a simple product. It has self-sufficient tools that I love for...
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Product
TigerConnect's system is very consistent; we rarely have any downtime or issues with messages being...
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Product
TigerConnect Physician Scheduling is life changing. We had no source of truth for who was on call,...
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Operations
We went around department by department getting people on board with the scheduling. When the...
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Product
The upgrades that we have received so far have been more substantive on the scheduling side. We have...
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Loyalty, Relationship
There are a lot of things that we have discussed with TigerConnect that are on a road map or part of...
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Relationship
Technology is always changing, and there are always ways that we could imagine things working a...
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Loyalty, Product
TigerConnect is working on developing APIs to integrate with other scheduling applications, but they...
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Operations, Product
The website for TigerConnect Physician Scheduling is convoluted and complex. I wish TigerConnect...
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Relationship
TigerConnect is proactive about downtime communication; if they are going to have downtime, a series...
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Relationship
The vendor is not proactive around functionality, upgrades, training for the upgrades, or...
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Culture, Loyalty, Relationship
TigerConnect Physician Scheduling is not very mature, but if the vendor stays at their current rate...
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Product
If I had to make the decision again, I might not buy the scheduling platform because I didn't...
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Product
The system is web based, and being web based makes it so much better because it can be viewed by...
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Product, Value
The physicians haven't bought into the system yet. At their offices, they haven't bought the program...
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