TigerConnect Physician Scheduling Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
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User Commentary
Product
I like TigerConnect's system. Sometimes, we have to do a lot of clicking to get all of the steps in,...
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Operations
TigerConnect was very intensive with our initial setup, but as they have made upgrades and changes...
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Relationship
The vendor's support is excellent. We can call the vendor, and they will work on things. I haven't...
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Loyalty, Relationship, Product
The vendor isn't great about asking for feedback or communicating the changes they make to the...
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Culture, Value
With TigerConnect Physician Scheduling, we have a straightforward subscription model that we really...
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Product, Value
The app is the best part about TigerConnect Physician Scheduling. Physicians can pull up their...
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Operations
TigerConnect’s implementation was awesome. They went through everything with us, so we were...
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Loyalty, Product
I'm excited for TigerConnect Physician Scheduling to be integrated with our EHR. TigerConnect always...
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Culture, Loyalty, Relationship
We have a support arrangement with TigerConnect where anytime we request something, they take care...
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Loyalty, Value
Before getting TigerConnect Physician Scheduling, we did everything in-house and on paper in Excel...
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Product
What is awesome about TigerConnect Physician Scheduling is that it works in real time. As soon as we...
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Loyalty
If we transition to Epic for our EHR, Epic has its own versions of physician scheduling, or they’re...
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Relationship
TigerConnect Physician Scheduling is a great tool, and the vendor has provided great support. If...
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Product
TigerConnect did have some downtime recently, but that was the first time in years that the solution...
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Relationship
TigerConnect is struggling with staffing, so very often the people that we connect with are not all...
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Product, Value
We experience opt-in issues related to physician scheduling. The system often fails to recognize...
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Relationship
Due to the demanding nature of our work, our problems have impacted our workflow. We expect prompt...
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Product
The product lacks the ability to respond to a specific message within a thread. Currently, messages...
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Product
The solution frequently drops video calls during provider-to-patient appointments, or the video...
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Product, Value
TigerConnect's system has slow load times. It can take up to 45 minutes for all messages to fully...
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Product, Value
TigerConnect Physician Scheduling has been helpful for building the initial call schedule using the...
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Operations
I’m not aware of any ongoing training from TigerConnect. There are some articles available that we...
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Product
There is currently no real integration with TigerConnect Physician Scheduling. It functions as a...
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Relationship, Operations
TigerConnect is fairly hands-off when it comes to support. Once the system was implemented, it felt...
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Operations, Product
We find TigerConnect Physician Scheduling somewhat cumbersome and not as well integrated with our...
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Product
The biggest thing that we continue to hear about TigerConnect Physician Scheduling is the slowness...
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Loyalty
In TigerConnect's product, the texting platform is outstanding, and we have really liked it. The...
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Loyalty, Relationship
We are in contact with TigerConnect all the time, and they are always seeking feedback and making...
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Product
I like the requesting feature for if a provider wants to switch or add a shift. I really like that...
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Product
The user experience is a little more clunky than in other scheduling software solutions. For...
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Loyalty, Product
The only thing that we would really look for in TigerConnect Physician Scheduling would be automated...
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Operations
I find it to be very easy to teach people how to build and maintain their schedules. Each schedule...
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Loyalty, Relationship, Operations
We haven't really needed much support beyond our initial go-live, but with every major process that...
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Culture, Loyalty, Value
I don't know who the vendor's competitors are, but based on my satisfaction with TigerConnect, I...
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Product
The scheduling app and the messaging app work well. However, the scheduling app is not integrated...
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Relationship
TigerConnect has been very engaged and has been looking at how they can help. TigerConnect has been...
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Loyalty, Product
The TigerConnect Physician Scheduling tool has come along quite a bit. We used a different vendor...
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Operations
Training is a weaker area for TigerConnect. The initial training for TigerConnect Physician...
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Product, Value
We use TigerConnect Physician Scheduling as our source of truth for the health system. Combined with...
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Relationship, Product
We use TigerConnect Physician Scheduling to display the schedule for the entire organization....
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Operations, Product
TigerConnect Physician Scheduling fills a key gap that we had. Before the system, we didn't have...
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Product
We can tell that the system is two different apps between its module and the Clinical Collaboration...
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Product
Unlike another product, my IT analyst and I don't have admin roles in TigerConnect Physician...
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Culture, Value
I would rate our ability to receive our money's worth from the system a little lower. Part of that...
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Value
TigerConnect hasn't nickel-and-dimed us. They don't charge us when we ask them questions. However,...
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Operations
During our implementation, the biggest challenge was working with each schedule owner. We are in IT,...
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Operations
Our initial implementation of and training on TigerConnect Physician Scheduling was very...
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Product
One of the biggest strengths of the product is the integration into the vendor's existing...
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Relationship
When it comes to customizations, the vendor is very good about feature enhancements that we have...
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Loyalty, Product
There are features that the vendor is finally going to release to us that will give us more granular...
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Product
I think there is a lot of room for feature enhancements. The vendor tried to push a lot of their...
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Relationship
TigerConnect's support team is very responsive day or night, and we are on a first-name basis with...
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Product
We would like more automated scheduling in TigerConnect Physician Scheduling to compete with systems...
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Product
We like TigerConnect Physician Scheduling. It has a functional client application for end-user...
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Product
TigerConnect Physician Scheduling is really easy to use. It is a plug-and-play situation. What I...
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Product, Value
In TigerConnect Physician Scheduling, we don't use some of the rule-based features that are built...
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Operations
TigerConnect had a clear outline of what needed to be done in order to implement TigerConnect...
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Relationship
TigerConnect is an established company with an established product, and they are more in maintenance...
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Operations, Product
In TigerConnect Physician Scheduling, unless we have a really predictable schedule where we can set...
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Commentary Summary
Comment Type Breakout