QGenda Physician Scheduling Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Relationship
I haven't personally used QGenda’s support team for a while, and that is a testament to how well...
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Product
Everything is working exactly as it always has and to the standard that we expect. I have no...
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Product
QGenda Advanced Scheduling's ease of use has gotten a whole lot better. We have had many upgrades...
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Loyalty, Product
QGenda does have a vision for delivering new technology. I haven't used their newest technology. I...
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Relationship
QGenda’s support team is good. In the past, I had issues with the vendor. Like any growing company,...
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Relationship
The only service problem I ever have with QGenda is when they tell me there is downtime, but they...
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Value
QGenda Advanced Scheduling is expensive, but it is awesome. QGenda bundles solutions when they can....
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Loyalty
From a financial standpoint, there is a push for us to ultimately be using an Epic scheduler instead...
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Culture, Value
I have never had QGenda charge me for anything except for the monthly subscription fees per dollar,...
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Relationship
I would highly recommend Shift Admin Scheduling. It is the best in its class and is the best...
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Product
Shift Admin Scheduling is fairly complex, and that makes it a good and powerful thing on my end, but...
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Product
QGenda needs to continue to optimize the administrative side of things to make administering the...
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Product
QGenda could do more to innovate. With the advent of AI and larger computing power, I don't feel...
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Value
I haven't been charged for anything that I have asked for from QGenda unless I have added a new...
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Operations, Product
QGenda's system is a little complex, so we have to learn a little about it. However, once users get...
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Product
I love how easy it is to manage our schedules and calendars in the system. The system is easy to...
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Relationship, Operations
When the vendor is working with one PMO to another PMO, their team coming prepared with more...
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Product, Value
The Epic integration QGenda offers would change our world. It would be huge, but we don’t have it...
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Relationship
We have had a variety of ways that we have accomplished physician scheduling, whether that be...
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Product
We had a situation that was really harmful for us in terms of reporting. It was very manual, and...
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Culture
QGenda mentioned that a certain integration would be free, and then we found out later on that it...
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Relationship, Operations
I’m 99.98% sure that QGenda keeps all their promises. We are all human. We had an issue that we...
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Relationship, Operations
QGenda has many helpful tutorials and videos online. I would suggest that they communicate in a more...
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Operations, Product
Because we have multiple facility locations, not everyone is at the same standard with the same...
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Product
For the most part, the solution works pretty well. We would almost like to have fewer features...
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Relationship
It is really hard when we don't have a dedicated support team. We have to submit a lot of tickets,...
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Product
I love QGenda Advanced Scheduling. It does really well. QGenda hasn't had any massive upgrades for...
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Loyalty, Product
It would be great if the scheduling system had a better integration with the hospital EHR systems,...
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Culture
QGenda Advanced Scheduling doesn't work exactly the way QGenda says it does. In the vendor's sales...
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Loyalty, Value
We were using another system that wasn't meeting all our needs, so we decided to switch to QGenda...
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Product, Value
The product doesn’t integrate with our payroll system, and that causes us a lot of extra work....
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Relationship
We don't really work with anyone beyond the support people. If we can't get help from the support...
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Operations
We can’t just throw the product at anyone. There is a very long learning curve. Because there are a...
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Loyalty, Operations, Product
I like QGenda Advanced Scheduling. It is pretty easy for us to run reports and make sure we have...
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Loyalty, Product
I have one particular request for QGenda. The biggest things that I get back from users are that...
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Operations, Product
QGenda Advanced Scheduling is a fantastic product. So far, everything has run smoothly in it. I did...
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Operations, Product
QGenda Advanced Scheduling is very easy to use. It gives us all the information that we need. We can...
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Culture
As we add more faculty to the insights in the system, there is another pricing tier where prices go...
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Loyalty, Product
There are things we would like Shift Admin Scheduling to do that it doesn't do. We have given...
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Product
We like the long-standing features of schedule flexibility, the ease of use for physicians to trade...
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Operations
I was onboarded years ago, but QGenda had very good training back then. I always tell everybody that...
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Operations, Product
I still manually build all the schedules myself, even though QGenda Advanced Scheduling has...
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Loyalty, Relationship, Operations
QGenda always sends out upgrades in general. A lot of them don't really pertain to me, but I am...
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Relationship
QGenda has good-quality support. I am not dissatisfied with it. When we first started, we had a...
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Value
QGenda Advanced Scheduling is a lot better for the end user than the solution we previously used....
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Operations
I would score QGenda's training as low. When we go to QGenda's website, we have all of these...
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Relationship
QGenda's customer service team has been pretty quick to get on the phone when we call if we have a...
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Value
QGenda does not have automated payment functionality. That is a big thing that would make Shift...
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Relationship
I don't think QGenda has delivered any new technology. I don't expect anything to have any big...
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Loyalty
I think Shift Admin Scheduling is part of our long-term plans, but I plan to look into other options...
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Relationship
When we contact QGenda's customer service people, sometimes they go back and forth too much with...
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Relationship, Product
There are functionalities that we would like to see in QGenda's system, and they say those things...
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Relationship
QGenda is not really proactive. I would like them to be more proactive. Sometimes I'm included on a...
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Relationship, Operations
One of the things that QGenda is really good at is when I ask if I can do something in the solution,...
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Relationship
QGenda has a seemingly large turnover rate. The company has grown so much, and opportunities are...
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Relationship
We have been on QGenda Advanced Scheduling for a long time, and the way customer service worked in...
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Relationship, Product
QGenda has bought other products and said that they would take the highlights from those and...
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Relationship, Operations
When we are using the QGenda service email, sometimes the front-line staff doesn't understand what...
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Product
QGenda’s net ability to create new things is great, but the way they have done things in some of...
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Product
The strengths of QGenda Advanced Scheduling are its work patterns, automation, and the ability for...
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Product
The QGenda software has a pretty intimidating UI at first glance. There are lots of colors that they...
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Culture, Relationship, Operations
After we had been live with QGenda's system for several months, some higher-ups from QGenda met with...
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Product
I have noticed that QGenda is not constantly coming out with new and exciting features. I'm not even...
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Loyalty, Product
Other than understandable, predicted instances of downtime for upgrades, QGenda Advanced Scheduling...
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Relationship
QGenda is extremely timely with their support. When we ask for little bill changes or shareable...
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Value
We pay a pretty penny for QGenda Advanced Scheduling, but there are no additional charges. The...
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Operations
QGenda proactively offers webinars and seminars every week on the different things that the system...
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Relationship
With the vendor's customer service, it is very rare that we have to call back and ask for something...
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Culture, Relationship, Operations
QGenda will deliver if we come up with a slight suggestion. Their engineers know how to create...
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Product
The system is a pretty solid product that works. Its opening mechanism is good, and it produces the...
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Relationship
QGenda Advanced Scheduling is easily accessible to all parties. That includes the schedules and...
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Product
The system is a great platform that works well. It integrates with out flow just fine. I can't even...
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Product
There are tracking mechanisms that I would like for the system that I just haven't gotten involved...
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Relationship
QGenda constantly asks us if we need different things, but my organization doesn't like a lot of...
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Product
QGenda Advanced Scheduling does really well. Sometimes we have too many rules for it to work the way...
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Relationship
Any time I have a question, I can fill out the customer portal information, and QGenda gets right on...
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Operations
I do like the training from QGenda. They have training every month online that we can look at, and...
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Product
We use the integration capabilities with QGenda Advanced Scheduling. Our information for who covers...
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Operations
I think QGenda does a great job with their implementation and upgrades. It may be good to have a...
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Operations, Product
Where the vendor excels is just solving our overall problem. Initially, our call schedule was being...
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Value
I have recommended this solution to peers and will continue to do so. This is not the first...
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Relationship
Right now, we put stuff into QGenda Advanced Scheduling, and then my administrative assistants take...
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Relationship, Operations
When QGenda is doing updates or upgrades, they will alert us. When we log in to the system, if...
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Relationship, Operations, Product
My satisfaction is very high with the ease of use, but some providers don't feel the same because...
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Loyalty
We came from Shift Admin, and they had a very good product. They had a schedule-creation software...
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Operations, Product
QGenda could work on the quality for end users. For physicians and others who are utilizing QGenda's...
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Product, Value
With QGenda's system, we have an integration that we have built both with our data warehouse and...
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Operations
Early on in the implementation of QGenda's system, there was a lack of clarity and communication...
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Culture, Loyalty
There were a number of things in the sales process that QGenda said they already did, but when it...
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Culture
QGenda kept 80% of the promises they made in the sales pitch. So there were a lot of things that...
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Loyalty
We do some unique things, and QGenda is the only vendor in the market that offers to do things the...
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Operations, Product
I like the ease of scheduling things with QGenda Advanced Scheduling and the fact that it is really...
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Product
I don't know why, but the hospital is on a separate scheduling platform from our department. So I...
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Relationship
QGenda has been very responsive, and the people I have worked with have been empowered to solve my...
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Relationship
The QGenda support people I work with regularly know that I work through issues in my head, and they...
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Product
One pain point in QGenda Advanced Scheduling is that if a faculty member puts in their vacation time...
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Operations
We have some schedulers who pick up QGenda Advanced Scheduling quickly, and we have others who...
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Product
We use QGenda Advanced Scheduling as a resource. I don't have to search a whole bunch of different...
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Product
When discussing QGenda's solution with other departments, I emphasize the importance of thoroughly...
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Loyalty
When we first wanted to go with QGenda Advanced Scheduling, we thought the system would be super...
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Operations, Product
QGenda Advanced Scheduling is easy to use. If someone is not afraid to play around, look around, and...
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Relationship, Operations
QGenda is always improving. Compared to the other vendors I have worked with in other departments,...
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Operations
QGenda rates at the top of the scale for their implementation services because they update QGenda...
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Value
QGenda Advanced Scheduling is a relatively expensive thing. However, I have not heard any bad things...
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Culture
I personally love QGenda. They absolutely keep their promises, and when I have requested training...
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Relationship, Operations
There was one issue we had where we were requesting something, and it took a lot longer than QGenda...
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Product
I would like to see more ease with migrating schedules from one database to another. However, I...
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Product
I like the automation feature in Shift Admin Scheduling. I like the color coding. I like the fact...
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Product
QGenda Advanced Scheduling has just been plugging along nicely. It is the same schedule for us to...
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Product
QGenda has made some changes. We have had no issues with any upgrades we have done with QGenda....
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Operations
We have been very happy with the implementation of QGenda's system, although everybody can get...
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Relationship
I grew up on the vendor side, and only in the last several years have I been on the health system...
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Loyalty, Product
We think very highly of QGenda Advanced Scheduling, and that is why we are deploying it more widely....
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Relationship
I like QGenda’s customer support people. They help us. I like how flexible they are. We sometimes...
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Operations
I put in a request for some work patterns, and QGenda gave us some. Even though the work patterns...
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Operations, Product
I like that this solution is user friendly to some extent. I run a schedule for everybody, and I...
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Product
I had a request from one of our admins about how many times a clinician had a resident with them and...
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Operations
Up until last year, QGenda would assign one person who would be dedicated to each practice, so we...
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Relationship
My executive involvement from QGenda has changed. The person I had for the longest time was just...
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Relationship
QGenda has a new support system. Previously, we could call QGenda and submit a quick question...
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Product
I would definitely recommend QGenda to a peer or friend. QGenda Advanced Scheduling is easy. I think...
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Product
There are absolutely things I would like in QGenda Advanced Scheduling. For example, tasks have pay...
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Culture, Relationship
QGenda just came out with two things that they said they did because of things they heard from their...
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Relationship, Operations
In QGenda's new support system, everything goes in and has to be triaged. There is not a direct...
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Operations
QGenda does keep all of their promises because they don't make promises too often. They just tell us...
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Loyalty
One of the things I do like about QGenda's new support system is that I can see everything that is...
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Operations, Product
I would like a simpler UI and approach with QGenda Advanced Scheduling. The system is sometimes very...
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Operations, Product
I have used other systems, and QGenda Advanced Scheduling is far superior from what I have seen, so...
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Relationship
With QGenda, we have been bounced around to several different people. Every time the vendor fixes...
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Relationship
QGenda is really easy to work with. We can typically call, and if it is something simple, we...
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Product
I love Shift Admin Scheduling. The scheduling algorithm and the ability to tweak it and alter it to...
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Loyalty
QGenda Advanced Scheduling is part of our long-term plans. My organization is committed to it. For...
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Loyalty, Relationship
I have never had an issue with my problems getting solved. Unless QGenda crashes and burns and their...
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Operations, Product
I have moved to a new department, and this department utilizes QGenda Advanced Scheduling in a more...
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Product
We use QGenda Advanced Scheduling for our organization's call schedules and for provider scheduling....
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Relationship
When we contact the vendor's support about the infrastructure churn, I don't always think they give...
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Product
I think the analytics piece of the solution still leaves a bit to be desired. The efficacy of the...
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Culture, Loyalty, Relationship
I have reached out to one support individual to ask for something, and either the person I was...
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Relationship, Product
The vendor needs to work on the expediency of their replies and they need to increase the attention...
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Loyalty, Product
We continue to use the product. It is embedded in some of the core infrastructure that we have, and...
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Product
Some of the QGenda upgrades, if not the programmatic infrastructure itself, are a bit clunky. Things...
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Product
I would like to see prepackaged, preprogrammed conditional functions in QGenda Advanced Scheduling....
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Relationship
In the past, we could contact a human being by name. We would know what they looked like and could...
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Product
I would buy QGenda Advanced Scheduling again. It is the best product on the market. The way that we...
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Product
The best feature of QGenda Advanced Scheduling is that it allows us to have a single source of...
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Loyalty, Product
When we are looking at a task in the rank-and-file product in QGenda Advanced Scheduling, the...
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Relationship
Sometimes QGenda is slow to keep their promises, but I consider them to be an honorable company.
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Operations, Product
I would like to not have to build half of my schedule by hand. I think there are opportunities for...
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Relationship, Value
The vendor could improve by giving customers a more personal touch. It very much feels like we are a...
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Product
The product can sometimes be really slow during heavy schedule build times, and I don't know why....
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Relationship, Operations
I think part of the reason the support quality has decreased over the last year or year and a half...
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Product
Our organization is very unique, so a lot of the vendor's upgrades don't pertain to our type of...
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Relationship, Product
QGenda tries to do things better, and they try to make improvements. They are continuing to make...
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Relationship, Operations
The vendor trains us fairly well. However, I feel like I know more than the QGenda representatives...
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Relationship
We used to have a dedicated person we could go to with any issue we had, but the vendor has moved to...
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Culture, Loyalty, Relationship
I'm just really happy with QGenda. They made a lot of promises to us at the beginning when they were...
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Relationship, Product
Using Shift Admin Scheduling is a simple process. We get decent service from QGenda when we need to...
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Product
We sync all of our providers' Outlook calendars with QGenda's system, so it automatically populates...
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Relationship
When I call the vendor's support people, the experience is usually fine. There was a period a while...
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Product
The product works great for us. I'm glad there is some kind of scheduling system because people used...
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Relationship, Product
We are very committed to QGenda Advanced Scheduling. The insights tool, dashboard reporting, and...
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Operations, Product
Scheduling in QGenda's product can be complicated. There are a lot of aspects that go into...
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Relationship
What I like about QGenda is they are looking at serving their customers in a greater way. Not all...
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Relationship
QGenda has been working on their support structure. In fact, they finally have a customer portal....
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Value
There are obviously things that QGenda has as part of their overall product that we can purchase in...
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Relationship
Anytime I have reached out for help or support and asked QGenda to help do something, they have been...
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Product
In terms of integrations that would make my job much easier, probably the biggest thing is a way to...
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Operations, Product
The product is not very intuitive. If we are having an issue with something in terms of how to fix...
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Product
This is a minor pain point for me, but I validate a lot of schedules in looking for conflicts and...
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Product, Value
I love that I can track everybody in one spot and see not only what they are doing clinically but...
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Product, Value
We use QGenda's system for our internal scheduling. That is all we use it for. We like it for that...
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Relationship, Operations
I don't really know anything about new technology from QGenda. QGenda sends me emails sometimes, but...
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Relationship, Product
We have asked QGenda to do certain things several times, and they haven’t done those things, so that...
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Relationship, Product
We have a provider who worked at another organization that had QGenda Advanced Scheduling, and for...
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Product
I would recommend QGenda Advanced Scheduling. It is a good product, and it is easy. It is much...
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Relationship, Operations
With QGenda, we would like to see a little more responsiveness and training in terms of certain...
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Relationship, Operations
We used to have amazing responses from our previous QGenda person, but unfortunately, we don't have...
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Loyalty, Product
There are things we could give feedback on to make Shift Admin Scheduling better. Under the admin...
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Product
In Shift Admin Scheduling, when we are on the admin side of the schedule and type in a doctor’s...
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Operations
With training, it is easier for someone to walk us through QGenda Advanced Scheduling than it is to...
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Relationship
QGenda used to assign a specific person to work with our program, and I miss that. QGenda's support...
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Operations, Product
Everything has its hang-ups, but overall, we are very satisfied with QGenda's system. Once we know...
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Operations
QGenda does a really decent job of putting training together, and our QGenda contact is phenomenal....
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Operations, Product
QGenda Advanced Scheduling isn't particularly easy to use. I tell users what to look out for, and...
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Culture
I got an email from QGenda's sales team about the vendor's new credentialing system, and I forwarded...
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Relationship
With QGenda's support, it used to be that we were assigned a backup person. However, a couple of...
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Product
Our doctors love QGenda Advanced Scheduling because they can schedule and punch in the same system....
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Product
It is nice that we can add different notes and stuff so that the doctors know whether they are on...
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Product
I just love QGenda, and I talk about them all the time. It is nice that the doctors can get the...
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Relationship
QGenda is very quick to respond if I have a question, and if they don’t have an answer, they will...
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Culture, Product
At one point, QGenda told me that QGenda Advanced Scheduling and Epic's system would be able to talk...
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Relationship, Operations
I work with QGenda regularly to improve and keep QGenda Advanced Scheduling updated. I try to...
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Operations
Instead of having to work and set up a meeting where QGenda shows us how to do something, I would...
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Operations
There is no training by QGenda exactly. We have a person who goes around the departments to help...
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Operations, Product
QGenda Advanced Scheduling is a one-stop shop. I think that the solution is very user friendly. I...
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Loyalty, Product
QGenda is working on some integrations for us, and my understanding is that we are going to be...
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Loyalty
My overall satisfaction with the system in 12 months will probably be slightly higher. QGenda is...
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Operations, Value
QGenda wants to charge us for some additional implementation project fees. That isn't entirely...
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Product
The main improvement I would like to see in the system is with some of its reporting pieces. I have...
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Operations
QGenda delivers, but for the first few years after we bought their system, they basically left us...
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Relationship, Operations
QGenda should have comprehensive training on the application and be more responsive to questions...
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Product
The challenging part of QGenda Advanced Scheduling is getting things like additional providers and...
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Relationship
QGenda’s support is responsive, but we have to know who to reach out to.
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Operations, Product
Across the whole system, QGenda Advanced Scheduling is very user friendly, easy to populate, and...
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Operations, Product
It depends on the end user, but people who are comfortable with technology are fine with QGenda...
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Product
We would like to see some kind of drafting of schedules for review before publication in QGenda...
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Relationship
The folks who built our QGenda Advanced Scheduling platform have moved up in the organization, and...
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Loyalty, Relationship
QGenda has too many support issues going on for me to recommend QGenda Advanced Scheduling. When...
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Product
I can't download data out of QGenda Advanced Scheduling very easily, and I have no access to...
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Relationship
The QGenda customer support is not great. They have moved away from a direct contact to a call...
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Relationship, Product
QGenda will make changes in their programming and not roll the changes out to us. All our reports...
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Relationship, Operations
The product is not terrible, and when set up correctly, it works as promoted. But our rollout was...
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Culture
It has only been in this last year that QGenda has changed their model, and we have run into...
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Product
Shift Admin Scheduling is fairly complex. That makes it a good and powerful thing on my end, but it...
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Product
Ultimately, Shift Admin Scheduling is by far the best option, and I would absolutely go with it...
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Culture, Value
I have never had QGenda charge me for anything except for monthly subscription fees per dollar. The...
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Relationship
I highly recommend Shift Admin Scheduling. The vendor has good customer service, and the system is...
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Product
I wish that QGenda continued to provide updates that made administering a large and complicated...
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Operations
A lot of the training events that the vendor offers are on aspects of the system that have been...
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Product
Even though I have played around with the system for quite some time, it isn't quite as compatible...
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Product, Value
When managing a large number of staff members, it is nice that we can adjust the system's settings...
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Relationship
The vendor doesn't really do anything proactively. I am not necessarily sure that they even could,...
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Culture, Relationship, Operations
Initially, when we rolled out Shift Admin Scheduling, we had some issues, and there was some talk...
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Loyalty
We wanted to reduce schedule time, schedule creation time, improve clarity on the workload, and do...
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Relationship
Anytime QGenda makes big changes, I am extremely satisfied. The company is usually pretty quick on...
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Product
QGenda’s vision is excellent. I have seen small updates here and there that have helped with the...
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Product
When it comes to doing reports, I can build them, but they are really hard for anybody else. Even...
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Operations
QGenda’s help center is really good, but I have tried to search for some things before and haven't...
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Product, Value
I would probably recommend QGenda's system. It saves time. But it really depends on whether a user...
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Product
When providers get an email to do a swap, they have to log on, find the page that they need to go...
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Product
Sometimes we want to pull statistics, and some of the options we have to choose don't sum up...
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Culture, Relationship
Qgenda is usually pretty responsive. I don't know whether there is really much that needs to be...
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Product, Value
If I have to redo a part of the schedule, I don't have to clear everything and manually do...
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Operations
QGenda is pretty user friendly for end users for the most part. It didn't require a lot of training...
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Operations, Product
People who aren't QGenda representatives question whether the system is going to break or get messed...
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Culture, Relationship
I would definitely recommend QGenda's system because it has a lot of features that we haven't even...
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Relationship
Our representatives have strengthened our relationship with QGenda a lot. Those representatives met...
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Operations, Product
I would like an actual, good manual for QGenda Advanced Scheduling. The system has a help button at...
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Loyalty, Product
We initially engaged with the system so that we could have all of our scheduling in one place and...
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Relationship
The people who QGenda has assigned to us have been wonders in keeping our business for the vendor....
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Culture
QGenda doesn't bill us for every little thing. They stick to packages and are very transparent about...
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Relationship
Our account representative reaches out to us regularly, and we have their contact information if...
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Relationship, Product
We can't get QGenda to make a few promises, but all the ones they make, they keep. Every now and...
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Operations, Product
The product is easy for the end user. The learning curve for the administrators who do the...
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Relationship
I don't know who my executive is. If the person who is selling me the product checks in recurringly,...
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Relationship, Product
When we started out, we really used the tool's power. QGenda has made it more powerful, and we have...
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Relationship, Product
We love the product. We love that it integrates the schedules across multiple sites and makes it...
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Loyalty, Product
There is an app for Shift Admin Scheduling that every provider uses all the time. It would be great...
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Operations
Shift Admin Scheduling is easy to use, and the end-user experience is very good. I don't have to...
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Loyalty
There have been some rumors that QGenda was going to get rid of Shift Admin Scheduling in some...
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Relationship
QGenda is usually reactive. We have a project manager for our organization, and I always know more...
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Relationship, Operations, Product, Value
QGenda has a lot of possibilities, but there are multiple ways to do the same thing. The product has...
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Relationship
QGenda seems like a good company with the right intentions, but they are having a lot of growing...
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Relationship, Operations
Over the past year, QGenda has changed their support model where they used to send out a dedicated...
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Operations, Product
I have muscle memory with QGenda Advanced Scheduling, and I can use it with my eyes closed. The...
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Relationship, Operations, Product
With anything that I would like to have, I let QGenda know, and they do it. The only thing that I...
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Relationship
I really wish QGenda would give us a designated team that knows our system inside and out. That...
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Product
QGenda could improve the ease of changing shifts and could keep a good track of those changes.
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Product
The scheduling in QGenda Advanced Scheduling is very easy to use, and it is easy for physicians to...
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Relationship
Our biggest dissatisfier here is the group customer service because we are getting a new person we...
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Relationship
QGenda is very good when we bring ideas to them; they do eventually build and execute what we have...
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Relationship, Operations
The system runs pretty reliably. If it doesn't, then QGenda usually is on top of getting the...
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Relationship
The executive leadership has for the first time ever gotten involved with us because of an...
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Product
QGenda Advanced Scheduling is one of the more complex and capable scheduling applications out there....
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Culture, Relationship
It is very hard to get QGenda to fulfill what they say they are going to do at times. We had trouble...
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Product
Downtime notification comes through when we log in to the app. Downtime notices are pretty aptly managed....
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Relationship, Product
QGenda has always been really good about working interfaces on the admin side. The solution is...
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Value
QGenda is a pretty visionary company. I recommend QGenda to everybody. I have been a very big...
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Product
We are starting to integrate QGenda with a graduate medical education software client. It is...
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Culture, Relationship
When we originally signed on with the vendor, we had an account representative, and the service was...
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Operations
The vendor offers a lot of training. But it is very hard for clinicians to always catch up with...
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Loyalty, Relationship
I don't see us going away from QGenda. In fact, I keep pushing the hospital to go to QGenda every...
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Product
I like QGenda Advanced Scheduling’s ease of use, its integration with the phones, and our ability to...
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Product
One of the biggest things I would change with QGenda Advanced Scheduling is it has a validate button...
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Relationship
Most of the issues that I have had with QGenda are me just forgetting to assign a call at some...
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Product
The initial promise was that QGenda Advanced Scheduling would do the scheduling for us, and it is...
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Loyalty
QGenda Advanced Scheduling is fairly easy to use. The user interface is pretty easy. The stats that...
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Culture, Value
QGenda Advanced Scheduling is exorbitantly a lot more expensive than other applications, but we have...
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Product
QGenda Advanced Scheduling really meets our needs. I love the automatic generation in the system,...
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Relationship, Operations
QGenda still supports us a lot with our turnover with administration, and they do a lot of...
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Product
QGenda Advanced Scheduling has a lot of features within it that are interdependent on each other, so...
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Relationship
We do not use QGenda’s phone or web support because it is so much worse than just emailing. We use...
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Product
I dislike how easily the QGenda Advanced Scheduling system can be broken by bringing on new faculty,...
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Product
We use insights for reporting, and we have targets our faculty is trying to meet for clinical...
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Relationship
QGenda does their best to keep all promises. The hardest thing for us has been the turnover in their...
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Loyalty, Operations, Value
The only reason my rating for QGenda’s implementation services is not a top mark is that it isn't...
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Relationship, Operations
I would share with another health system that QGenda Advanced Scheduling is a robust product with...
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Loyalty
We are hoping to deploy QGenda Advanced Scheduling throughout the network, and that will help give...
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Loyalty
QGenda Advanced Scheduling is part of our long-term plans because it is basically the software that...
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Culture, Value
There are a couple of integrations with the product that I would prefer to have that we don't have...
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Product
I definitely like that QGenda has a good support system for us. I like that the product is the...
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Operations, Product
The vendor could improve on the number of clicks that it takes to get things done. One of the...
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Operations
We have had some issues with some of our QGenda consultants on different specialties. One example is...
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