QGenda Physician Scheduling Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
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User Commentary
Product
In terms of enhancements I’d like to see, when we put in a new task into the system, we still have...
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Operations
I would rate QGenda’s training program a little lower because when I got hired, we didn't have a lot...
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Relationship, Operations
Regarding the partnership aspect, I work with an individual at QGenda who is a really good support....
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Relationship
QGenda’s support team is awesome. If I call them, they answer the phone immediately. There are no...
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Operations, Product
I like Shift Admin Scheduling. I don't have really any complaints about it. I feel like QGenda has...
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Product
Overall, using the actual software has been good. We are able to put the schedules in, and everybody...
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Relationship, Operations
Once QGenda Advanced Scheduling got set up, it was really nice. However, the actual process of...
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Relationship, Operations
With QGenda, whenever I'm contacting the support people, depending on which representative I get, I...
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Operations, Product
QGenda Advanced Scheduling is easy to use.
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Relationship
I choke every time I see our QGenda annual payments, especially because the service has gone down...
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Product
We have been using QGenda Advanced Scheduling for a while now, so a lot of people come to us with...
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Relationship
The only reason I don’t give QGenda the top score is that, for the first few years, we had...
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Product
QGenda Advanced Scheduling has been a good tool. It is a lot better than what we used previously,...
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Operations
Whenever QGenda puts out new features or anything like that, they put out webinars and other...
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Product, Value
QGenda says the system is for automated advanced scheduling, but to really dial in a schedule that...
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Product
QGenda Advanced Scheduling is the best thing out there. There is not another real player in the...
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Relationship, Operations
QGenda should be reaching out to us more to see what would make the tool better. They have a lot of...
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Product
QGenda could improve the process for transitioning residents into other hospital programs....
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Operations, Product
QGenda's system is easy to learn and use. It has a straightforward interface that makes scheduling...
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Relationship
The support team from QGenda is responsive and helpful. They quickly address questions and resolve issues....
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Product
QGenda Advanced Scheduling is intuitive and easy to navigate, making it simple to build and manage...
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Relationship
If we need support, we usually just send an email, and the vendor is usually pretty responsive....
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Product
The vendor satisfies everything that we are looking for, so they aren't lacking anything. We can...
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Relationship, Product
When providers request PTO through QGenda's system, they don't get to see a history of everything...
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Product, Value
I don't know much about the money side, but using QGenda Advanced Scheduling and having our...
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Product
We hope for some kind of integration with Epic's software, at least for my department. We have Epic...
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Operations, Product
I haven't heard very many complaints about QGenda Advanced Scheduling from our clinicians regarding...
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Product
We have a lot of rotators come through, and some people are here for just a couple of weeks. We have...
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Relationship
I have always had a good experience with the support people, and they are very responsive and quick...
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Value
In terms of interoperability, there is a whole section of Shift Admin Scheduling that allows us to...
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Operations, Product
There are multiple tabs for each doctor. Shift Admin Scheduling has tabs for a doctor's workload,...
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Product
Making a good schedule is hard. There are so many variables, and everybody has their own thing....
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Relationship
Sometimes I can't get Shift Admin Scheduling to work, so we call QGenda, and they write the schedule...
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Culture
I just got a text from someone trying to sell me another scheduling program. I don't know what they...
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Product, Value
Shift Admin Scheduling lets me schedule really far in advance. Most doctors work part-time with...
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Culture, Value
When we signed up, the cost was so much per doctor. I had to pay for a full membership for each of...
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Loyalty
My general take is that QGenda's other scheduling product is not as good as Shift Admin Scheduling....
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Operations, Product
Shift Admin Scheduling looks much more robust now than it did when I started. There are ongoing...
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Product, Value
Using Shift Admin Scheduling has been a game changer. We used to make schedules with paper requests...
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Operations
Our initial implementation process was a big go-live, and we filled out the materials that QGenda...
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Product
The schedule in QGenda Advanced Scheduling has limited functionality when it comes to interacting...
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Operations, Product
The solution's ease of use depends on the user. For providers receiving the schedule and requesting...
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Relationship
The vendor's phone support and web support have gotten better recently. They used to have a...
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Relationship
The vendor's service has been reasonable when it comes to alerting us to potential issues. For...
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Relationship
QGenda's vendor executive involvement is good when it comes to customer service and billing issues....
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Product, Value
The solution drives tangible outcomes. We now understand how our time is being used better. We went...
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Loyalty, Product
Our overall satisfaction is solid. To get higher satisfaction, QGenda Advanced Scheduling needs...
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Product
The biggest thing for us with Shift Admin Scheduling is its ability to solve a schedule. We can...
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Loyalty
Our finance department wanted everyone else to go to Shift Admin Scheduling because it works so...
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Relationship
QGenda’s support is quick. I haven’t needed much support recently, but most turnaround times are...
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Relationship
QGenda has reached out proactively to revisit a feature I had requested. They resolved an issue and...
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Product
QGenda Advanced Scheduling operates in the cloud, meaning any system change affects all clients....
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Relationship
I would suggest that QGenda assign one or two dedicated support specialists to each client so there...
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Product
One of the biggest advantages of QGenda Advanced Scheduling is its visibility and real-time updates....
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Loyalty
I’m not aware of any vendors that come close to what QGenda offers. QGenda has developed a highly...
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Relationship
Whoever I contact at QGenda is always willing to help and responsive. The customer service people...
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Value
The cost of QGenda Advanced Scheduling feels relatively high, though it is consistent with market...
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Product
QGenda Advanced Scheduling is very easy for me to use, largely because I have extensive experience...
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Relationship
I get to meet with our QGenda representative a lot, and they are fantastic. We are really honest...
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Relationship
QGenda has done things for us when we have asked them to, so they do a very good job of considering...
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Operations
When we have a new group that wants to use QGenda, they have an implementation process. They charge...
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Product, Value
We are making the system work, but I would like to have some additional integrations that aren't yet...
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Operations, Product
I don't think the ease of use in this solution is terrible, but sometimes our people get confused....
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Relationship
We struggle sometimes with phone and web support. I don't know how large QGenda's support force is,...
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Value
Everybody wants to pay less. But when I look at what we have paid for other scheduling applications,...
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Culture, Relationship, Operations
We have great sales support from QGenda, and our customer success executive is wonderful. We haven't...
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Relationship, Product
We have a good relationship with QGenda, and their system works well for the services that they...
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Value
QGenda Advanced Scheduling is expensive. The vendor could always make things cheaper.
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Product, Value
QGenda Advanced Scheduling’s biggest strength is that it is web based, so it is instantly available,...
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Relationship
QGenda is excellent. We get immediate responses from them. When I need to add or remove providers,...
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Operations
QGenda offers training all the time. I constantly get emails inviting me to things, so the vendor is...
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Relationship, Product
QGenda has really great support, and the solution is super great for capturing everything in one...
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Culture, Value
There are some extra add-ons that we have in QGenda Advanced Scheduling, but we are able to access...
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Product
There are some things in the system that could be improved. For example, when I run a validation,...
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Culture, Relationship, Product
There have been a handful of instances in the past several months where something in the system that...
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Relationship
When something breaks, QGenda won't reach out to anyone. We have to find out that something broke...
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Product
There are some basic things in the system that need some attention, like the system's standard...
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Culture, Relationship
No one talks to anyone at QGenda, especially the customer-facing people. We will tell one person on...
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Operations, Product
There have been some challenges with getting QGenda's system set up on new sites. That is because...
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Operations
The learning curve for QGenda Advanced Scheduling is straight up. There is no curve. It is just...
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Culture, Value
The awesome thing about QGenda is their prices. Their prices go up every year, but as far as...
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Relationship
QGenda doesn't have a person or team assigned to us for scheduling the way they do for other...
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Loyalty, Value
We have had minor changes with QGenda, like certain sections of the system being moved around to...
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Loyalty, Relationship
We had many changes with our master templates, so that was disappointing. Hopefully, once I get our...
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Relationship
Sometimes, QGenda is delayed in getting back with us to work on things and improve what we are...
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Product
I like that QGenda Advanced Scheduling is a one-stop shop. I love it because the faculty can put...
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Operations
If I had one request, it would be for QGenda to have a full course for the system. We could take a...
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Relationship
The support staff members for the system have decreased over the years as the vendor has chosen a...
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Loyalty, Product, Value
Extracting data from the system has always been a challenge for us in terms of volume and time. We...
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Loyalty
QGenda bought the system with the clear intention of shutting it down and trying to move people to...
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Operations
We have given QGenda feedback about lots of different things, but those things have yet to be fixed....
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Loyalty
I hate QGenda Advanced Scheduling. We made it our institutional scheduling software, so it will be...
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Product, Value
If an organization has a very straightforward group of people who all work the same amount of time...
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Product
QGenda updates the system periodically. That is great. The system is a robust scheduling program.
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Value
The price of this platform is a little better than the prices of other platforms. The way QGenda...
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Relationship
Since Shift Admin Scheduling became a part of QGenda, the way the vendor services things has...
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Relationship
Before the acquisition by QGenda, we had some custom things. After the acquisition, QGenda kept...
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Operations, Product
Our schedule is very complicated. I like that I can do my schedule manually on spreadsheets, and...
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Relationship, Operations
I was kind of thrown into this system after we got it, and I didn't really have any formal training...
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Product
There are a few things that we do that I wish the solution could do, but I understand it can't. When...
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Relationship
Consistency is definitely part of why we like Shift Admin Scheduling. We like that and the support....
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Relationship
QGenda's service is great. They are extremely responsive. We enter a ticket, and then QGenda walks...
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Relationship
The executive involvement was higher with the previous vendor. With QGenda, I am not sure who's who...
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Product, Value
The way we schedule is massive. It is crazy. It comes down to percentages in terms of certain...
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Relationship
Most of the time when we have questions or ask for adjustments to our algorithm or to some...
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Product
The product needs some updates to accommodate married providers and multiple facilities. I have to...
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Product
The system needs some rules that cannot be broken.
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Relationship
QGenda has great customer support.
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Relationship
QGenda is always trying to improve the system, even if the upgrades don’t mean anything to us. Also,...
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Relationship
QGenda hasn’t quite hit the mark when we have asked for enhancements. That is such a gray, vague...
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Product
Ever since the solution got acquired, everything has turned very political. Everything goes through...
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Product
QGenda needs to make things simpler for the average person. There need to be more hints on the...
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Operations, Product
QGenda Advanced Scheduling is definitely very sophisticated. It can do so much, and it keeps...
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Product
There are always hiccups with QGenda Advanced Scheduling. That is inevitable, but it is always us...
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Operations, Product
We get a lot of complaints about the automations with QGenda Advanced Scheduling. They break very...
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Loyalty, Value
Shift Admin Scheduling is being sunset. It was bought by QGenda, and since then, its service has...
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Operations
We are very new to QGenda Advanced Scheduling, and so many things have changed. The initial training...
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Relationship
QGenda is very receptive to customer feedback, but it takes a while sometimes. In QGenda Advanced...
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Relationship
Whenever I direct someone to QGenda’s support team, they seem to get good answers. Web support seems...
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Product
The user interface of QGenda Advanced Scheduling is pretty easy for me to use. If I make a mistake,...
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Relationship
If I ask QGenda for something, they are generally able to follow up with it.
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Product
QGenda advertises QGenda Advanced Scheduling as being able to automate schedules seamlessly, but the...
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Operations
I haven’t gotten much training on the solution. I have had to figure out a lot on my own. The vendor...
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Product, Value
QGenda Advanced Scheduling helps me organize things. It doesn't give insight into driving other...
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Relationship
If I send a request to the vendor's support team, usually people will respond within 24 to 48 hours,...
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Product, Value
I would buy the product again because the user interface is easy to use. It is a flexible scheduler...
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Product
I haven't noticed any changes to the solution or anything that has seemed like a big interruption....
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Relationship
I haven't personally used QGenda’s support team for a while, and that is a testament to how well...
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Product
Everything is working exactly as it always has and to the standard that we expect. I have no...
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Product
QGenda Advanced Scheduling's ease of use has gotten a whole lot better. We have had many upgrades...
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Loyalty, Product
QGenda does have a vision for delivering new technology. I haven't used their newest technology. I...
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Relationship
QGenda’s support team is good. In the past, I had issues with the vendor. Like any growing company,...
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Relationship
The only service problem I ever have with QGenda is when they tell me there is downtime, but they...
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Value
QGenda Advanced Scheduling is expensive, but it is awesome. QGenda bundles solutions when they can....
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Loyalty
From a financial standpoint, there is a push for us to ultimately be using an Epic scheduler instead...
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Culture, Value
I have never had QGenda charge me for anything except for the monthly subscription fees per dollar,...
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Relationship
I would highly recommend Shift Admin Scheduling. It is the best in its class and is the best...
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Product
Shift Admin Scheduling is fairly complex, and that makes it a good and powerful thing on my end, but...
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Product
QGenda needs to continue to optimize the administrative side of things to make administering the...
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Product
QGenda could do more to innovate. With the advent of AI and larger computing power, I don't feel...
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Value
I haven't been charged for anything that I have asked for from QGenda unless I have added a new...
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Operations, Product
QGenda's system is a little complex, so we have to learn a little about it. However, once users get...
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Product
I love how easy it is to manage our schedules and calendars in the system. The system is easy to...
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Relationship, Operations
When the vendor is working with one PMO to another PMO, their team coming prepared with more...
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Product, Value
The Epic integration QGenda offers would change our world. It would be huge, but we don’t have it...
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Relationship
We have had a variety of ways that we have accomplished physician scheduling, whether that be...
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Product
We had a situation that was really harmful for us in terms of reporting. It was very manual, and...
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Culture
QGenda mentioned that a certain integration would be free, and then we found out later on that it...
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Relationship, Operations
I’m 99.98% sure that QGenda keeps all their promises. We are all human. We had an issue that we...
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Relationship, Operations
QGenda has many helpful tutorials and videos online. I would suggest that they communicate in a more...
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Operations, Product
Because we have multiple facility locations, not everyone is at the same standard with the same...
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Product
For the most part, the solution works pretty well. We would almost like to have fewer features...
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Relationship
It is really hard when we don't have a dedicated support team. We have to submit a lot of tickets,...
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Product
I love QGenda Advanced Scheduling. It does really well. QGenda hasn't had any massive upgrades for...
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Loyalty, Product
It would be great if the scheduling system had a better integration with the hospital EHR systems,...
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Culture
QGenda Advanced Scheduling doesn't work exactly the way QGenda says it does. In the vendor's sales...
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Loyalty, Value
We were using another system that wasn't meeting all our needs, so we decided to switch to QGenda...
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Product, Value
The product doesn’t integrate with our payroll system, and that causes us a lot of extra work....
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Relationship
We don't really work with anyone beyond the support people. If we can't get help from the support...
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Operations
We can’t just throw the product at anyone. There is a very long learning curve. Because there are a...
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Loyalty, Operations, Product
I like QGenda Advanced Scheduling. It is pretty easy for us to run reports and make sure we have...
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Loyalty, Product
I have one particular request for QGenda. The biggest things that I get back from users are that...
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Operations, Product
QGenda Advanced Scheduling is a fantastic product. So far, everything has run smoothly in it. I did...
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Operations, Product
QGenda Advanced Scheduling is very easy to use. It gives us all the information that we need. We can...
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Culture
As we add more faculty to the insights in the system, there is another pricing tier where prices go...
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Loyalty, Product
There are things we would like Shift Admin Scheduling to do that it doesn't do. We have given...
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Product
We like the long-standing features of schedule flexibility, the ease of use for physicians to trade...
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Operations
I was onboarded years ago, but QGenda had very good training back then. I always tell everybody that...
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Operations, Product
I still manually build all the schedules myself, even though QGenda Advanced Scheduling has...
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Loyalty, Relationship, Operations
QGenda always sends out upgrades in general. A lot of them don't really pertain to me, but I am...
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Relationship
QGenda has good-quality support. I am not dissatisfied with it. When we first started, we had a...
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Value
QGenda Advanced Scheduling is a lot better for the end user than the solution we previously used....
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Operations
I would score QGenda's training as low. When we go to QGenda's website, we have all of these...
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Relationship
QGenda's customer service team has been pretty quick to get on the phone when we call if we have a...
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Value
QGenda does not have automated payment functionality. That is a big thing that would make Shift...
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Relationship
I don't think QGenda has delivered any new technology. I don't expect anything to have any big...
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Loyalty
I think Shift Admin Scheduling is part of our long-term plans, but I plan to look into other options...
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Relationship
When we contact QGenda's customer service people, sometimes they go back and forth too much with...
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Relationship, Product
There are functionalities that we would like to see in QGenda's system, and they say those things...
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Relationship
QGenda is not really proactive. I would like them to be more proactive. Sometimes I'm included on a...
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Relationship, Operations
One of the things that QGenda is really good at is when I ask if I can do something in the solution,...
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Relationship
QGenda has a seemingly large turnover rate. The company has grown so much, and opportunities are...
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Relationship
We have been on QGenda Advanced Scheduling for a long time, and the way customer service worked in...
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Relationship, Product
QGenda has bought other products and said that they would take the highlights from those and...
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Relationship, Operations
When we are using the QGenda service email, sometimes the front-line staff doesn't understand what...
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Product
QGenda’s net ability to create new things is great, but the way they have done things in some of...
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Product
The strengths of QGenda Advanced Scheduling are its work patterns, automation, and the ability for...
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Commentary Summary
Comment Type Breakout