QGenda Physician Scheduling Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Loyalty

QGenda is absolutely a part of our long-term plans. Our providers love QGenda; they would wrap...

Jun 2024
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Director

Relationship

QGenda is fairly flexible with how they support us. Their product team is on the line if we need...

Jun 2024
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Director

Relationship

Although QGenda may be a smaller organization, it is hard to get anyone above a director on the line...

Jun 2024
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Manager

Product

Shift Admin Scheduling is a web-based software program. As the vendor updates it or when there are...

May 2024
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Manager

Relationship

A few years ago, it took a little longer to put some stuff in place than we would have liked.

May 2024
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Manager

Value

I haven't looked that in depth at anybody else in a couple of years because QGenda was leaps and...

May 2024
||
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Manager

Product

We use this software to set up rules and try to make the best schedule based on the requests of over...

May 2024
||
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Manager

Relationship, Operations, Product

When we first started, we focused on how many shifts a week someone would work, and we had rules...

May 2024
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Manager

Relationship

I don't really deal with anybody at an executive level at QGenda anymore. If we have an issue,...

May 2024
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VP/Other Executive

Value

Shift Admin Scheduling is easy to use, and the price point is correct. That is what builds QGenda a...

May 2024
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VP/Other Executive

Relationship

QGenda is responsive when we have issues. I had a good interaction with a client representative...

May 2024
||
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VP/Other Executive

Product

Shift Admin Scheduling is great as a standalone solution, but it doesn't integrate with anything. I...

May 2024
||
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VP/Other Executive

Relationship

Shift Admin Scheduling was a great boutique solution that got bought by QGenda. I recently received...

May 2024
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VP/Other Executive

Loyalty, Product

Shift Admin Scheduling is great for what it does, but we need more functionality. If QGenda isn’t...

May 2024
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VP/Other Executive

Loyalty

QGenda hasn’t leveraged their purchase of Shift Admin Scheduling. It's a pretty good product, but I...

May 2024
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VP/Other Executive

Product

I would tell others they should use Shift Admin Scheduling because it's really intuitive for end...

May 2024
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Analyst/Coordinator

Product

Things have gone well working with QGenda over the last year. QGenda Advanced Scheduling works fine...

May 2024
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Analyst/Coordinator

Relationship

QGenda's support is really good, very fast, and very thorough. That has been great. Currently, the...

May 2024
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Director

Value

QGenda is really slow to implement and organize everything, but the biggest concern is just that...

May 2024
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Director

Product

When we initially analyzed QGenda Advanced Scheduling, QGenda could integrate it with our electronic...

May 2024
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Analyst/Coordinator

Operations

QGenda does webinars, and the vendor constantly tells us they have another webinar if we want to be...

Apr 2024
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Analyst/Coordinator

Product

I like the fact that we can now do bulk editing in QGenda Advanced Scheduling. That has definitely...

Apr 2024
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Analyst/Coordinator

Product

Sometimes when we are doing the automation build for the doctors’ hours, things just don’t come...

Apr 2024
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Analyst/Coordinator

Operations

QGenda does upgrades on the weekend, and I don't work weekends, so they have happened without a...

Apr 2024
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Analyst/Coordinator

Product, Value

QGenda Advanced Scheduling makes life a lot easier. We recently revamped the way we build our...

Apr 2024
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Analyst/Coordinator

Product

QGenda Advanced Scheduling is almost there in terms of meeting all of my needs. We haven't done our...

Apr 2024
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Analyst/Coordinator

Operations, Product

QGenda Advanced Scheduling is super easy to use. I was able to really teach myself in a matter of...

Apr 2024
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Analyst/Coordinator

Relationship

My only con is that QGenda’s support team is a little slow to respond, so if we have a question or...

Apr 2024
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Analyst/Coordinator

Product, Value

We have no problems with QGenda Advanced Scheduling. We are always adding to the interface and...

Apr 2024
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Analyst/Coordinator

Operations, Product

QGenda Advanced Scheduling is pretty easy to manage as an administrator, and it is easy to add names...

Apr 2024
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Analyst/Coordinator

Product

If I had anything to say against QGenda Advanced Scheduling, it would be that when I change...

Apr 2024
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Analyst/Coordinator

Product

I don't know too many alternative systems that do the same stuff as QGenda Advanced Scheduling does....

Apr 2024
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Manager

Operations

When I first learned how to use the software from the previous manager who was making the schedule,...

Apr 2024
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Analyst/Coordinator

Relationship

Things with QGenda have been good. The vendor has changed how we interact with them when we have an...

Apr 2024
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Analyst/Coordinator

Operations, Product

QGenda's whole thing is schedule automation. We tried for the first couple of years to get schedule...

Apr 2024
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Analyst/Coordinator

Product

I have used other solutions that were very manual and didn’t have any automation. QGenda Advanced...

Apr 2024
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Analyst/Coordinator

Operations, Product

There is a generational gap in our provider group, so QGenda Advanced Scheduling is easy for some...

Apr 2024
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Manager

Operations, Product

I only use Shift Admin Scheduling as an administrator, so I set up users and use the administrative...

Apr 2024
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Manager

Relationship

The support is good. I have never needed service. If I have an issue and need help, I get it right...

Apr 2024
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Manager

Relationship, Operations, Product

Setting up new users requires multiple steps. We should be able to just open one screen, click all...

Apr 2024
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Analyst/Coordinator

Relationship

QGenda comes out with updates and things frequently.

Apr 2024
||
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Analyst/Coordinator

Relationship

The people who provide ongoing support from QGenda are very responsive anytime we reach out to them,...

Apr 2024
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Analyst/Coordinator

Product

The main benefit of working with QGenda Advanced Scheduling is the end-user interaction with the...

Apr 2024
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Manager

Relationship

QGenda’s help desk staff is so helpful when we call. Whenever we have questions or don't know...

Apr 2024
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Manager

Operations, Product

Sometimes Shift Admin Scheduling is unintuitive; we are not exactly sure how to do everything.

Apr 2024
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Manager

Product

We love Shift Admin Scheduling. Some of our schedulers work in more than one region, and they can...

Apr 2024
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Analyst/Coordinator

Product

QGenda Advanced Scheduling is a great product. I like that I can have it do things for specific...

Apr 2024
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Analyst/Coordinator

Operations

QGenda should provide better training for the first people who respond to their emails. There is...

Apr 2024
||
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Analyst/Coordinator

Operations

QGenda's regular trainings are good, but their initial trainings need to be better. The system needs...

Apr 2024
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Analyst/Coordinator

Relationship

QGenda's support is excellent. The vendor does a great job of assisting us when asked, and they help...

Apr 2024
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Manager

Operations

The implementation wasn't perfect, but it was good. That was probably because of the way we handled...

Mar 2024
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Manager

Value

When we have changes, the flexibility in QGenda Advanced Scheduling makes it very easy to implement...

Mar 2024
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Manager

Relationship

I like that we have a specified partner within QGenda who we can reach out to. They are not a...

Mar 2024
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Manager

Operations, Value

Prior to the system's implementation, our staff was scheduling in an Excel spreadsheet, and they...

Mar 2024
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Manager

Relationship, Value

I recommend QGenda all the time. I would tell others looking at QGenda how easy they are to work...

Mar 2024
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Manager

Relationship

QGenda’s greatest strengths are their customer service and the accuracy and workability of their...

Mar 2024
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Manager

Operations, Product

The ease of use with QGenda Advanced Scheduling depends on somebody's comfort with a computer to...

Mar 2024
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Manager

Product

I really enjoy working with QGenda Advanced Scheduling. I like how easy the system is to manage....

Mar 2024
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Manager

Operations, Product

QGenda Advanced Scheduling is an effective way of looking at providers' schedules to know who is...

Mar 2024
||
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Manager

Product

Whenever we open a provider or clinic schedule, we use QGenda Advanced Scheduling. With the system,...

Mar 2024
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CMIO

Loyalty

We like QGenda Advanced Scheduling and the speed with which it can generate a schedule. One of the...

Mar 2024
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CMIO

Operations

QGenda was very active with all our scheduling administrators, offering them a multimodal approach...

Mar 2024
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CMIO

Relationship, Operations

After our go-live, an executive team from QGenda came on-site to get our feedback about the product...

Mar 2024
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CMIO

Relationship, Operations

There were just a few of QGenda’s analysts and representatives who were a little hard to get along...

Mar 2024
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CMIO

Culture

QGenda delivered 100% on their promise. When we were on our last product, a lot of our groups had...

Mar 2024
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Manager

Relationship

In the past with QGenda, we had an issue where they changed something and didn’t communicate ahead...

Mar 2024
||
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Manager

Relationship

The support team from QGenda has been outstanding. With some of our other vendors, we have to go...

Mar 2024
||
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Manager

Operations

The interface in QGenda Advanced Scheduling could be a bit more user friendly to new people coming...

Mar 2024
||
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Director

Relationship

The way we are using the product is wildly straightforward and super easy for our users. QGenda is...

Mar 2024
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Director

Relationship

There isn't a lot coming from QGenda in terms of recommendations and things like that. Also, QGenda...

Mar 2024
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Analyst/Coordinator

Relationship

QGenda is always very responsive, and getting on a phone call with them is not difficult to do....

Mar 2024
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(0)
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Analyst/Coordinator

Relationship, Operations, Product

QGenda’s regular software upgrades make things a little more efficient, and that is great. When we...

Mar 2024
||
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Analyst/Coordinator

Product

I want QGenda to build the program to keep track of when a doctor is on vacation so that I don’t...

Mar 2024
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Analyst/Coordinator

Relationship

Nobody can beat QGenda. The scheduling is amazing. I would 100% recommend the system. My...

Mar 2024
||
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Analyst/Coordinator

Relationship

We have an assigned administrator who has a team of customer service folks who help us out. When we...

Mar 2024
||
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Analyst/Coordinator

Relationship, Operations

QGenda did an upgrade and alerted us that the new upgrade would not support what we currently had,...

Mar 2024
||
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Analyst/Coordinator

Operations

QGenda has an awful lot of webinars for new features, and they are available online, so if we miss...

Mar 2024
||
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Analyst/Coordinator

Relationship

Someone was looking to adjust the way their service was set up in QGenda's system. They worked with...

Mar 2024
||
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Analyst/Coordinator

Relationship, Operations

By and large, things have gone well with QGenda. I have been satisfied with the product, and so have...

Mar 2024
||
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Analyst/Coordinator

Relationship

I'm not as happy with QGenda as I used to be. I'm happy with the product, but I'm less happy with...

Mar 2024
||
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Analyst/Coordinator

Product

The product is very easy to use. It is very easy to read for pretty much everybody. Being able to...

Mar 2024
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Director

Operations

We have been using the system for quite a while. The implementation was a big process, but we needed...

Mar 2024
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Director

Relationship

I like how QGenda’s support team responds. I send a request, and I get an email from them to let me...

Mar 2024
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Director

Product

QGenda does well in a lot of ways. QGenda Advanced Scheduling improves my ability to schedule...

Mar 2024
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Analyst/Coordinator

Product

In terms of an area of opportunity, we want QGenda to make innovations to QGenda Advanced Scheduling...

Mar 2024
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Director

Product

There is one annoying thing I wish would change in QGenda Advanced Scheduling. The app could be...

Mar 2024
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VP/Other Executive

Loyalty, Product, Value

I wouldn't buy QGenda Advanced Scheduling again. The software is wonderful, but unfortunately, it...

Mar 2024
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VP/Other Executive

Product

With QGenda Advanced Scheduling, the invoices are constant for adding and subtracting people; we...

Mar 2024
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VP/Other Executive

Relationship

QGenda is always ready and available, and they answer emails and questions. Also, if there is...

Mar 2024
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VP/Other Executive

Operations

A lot of the QGenda Advanced Scheduling training is pushed out to me. The vendor tells me when they...

Mar 2024
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VP/Other Executive

Product

I routinely recommend QGenda Advanced Scheduling. The product is good for what we use it for. We...

Mar 2024
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VP/Other Executive

Relationship

I don't know whether the issue is due to QGenda or us, but I need to go through multiple levels of...

Mar 2024
||
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Analyst/Coordinator

Product

I like the ease of making the schedule; that process usually takes less than a minute. I like the...

Mar 2024
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Analyst/Coordinator

Product

I would like to see QGenda work on part of the reporting side. What they give us right now are some...

Mar 2024
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Physician

Operations, Product

When QGenda Advanced Scheduling first came out, we were able to program the rules ourselves and...

Mar 2024
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Physician

Operations, Product

Before we went to QGenda Advanced Scheduling, I used to have to keep people's vacation requests on a...

Mar 2024
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Manager

Operations, Product

QGenda does onboarding really well. They also do customer service well. If I need things adjusted in...

Mar 2024
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Physician

Relationship

QGenda is trying to help us work with our integration goals. QGenda does a great job of helping us...

Mar 2024
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Physician

Relationship

The biggest problem I have is that we aren't getting as much support from QGenda as we were getting...

Mar 2024
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Physician

Loyalty, Product

QGenda Advanced Scheduling does what it is supposed to. The system will say it is going to give...

Mar 2024
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Manager

Relationship

I used to be invited to regular calls with QGenda to hear what was going to be coming up, and I no...

Mar 2024
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Manager

Product

The automation component of QGenda Advanced Scheduling is good but not great. I still have to make a...

Mar 2024
||
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Manager

Relationship

QGenda keeps their promises, but that doesn't mean we are happy. The vendor made a bad change...

Mar 2024
||
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Manager

Relationship

I do have a direct contact at QGenda, and that person changed recently. My previous person was...

Mar 2024
||
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Manager

Product, Value

I would recommend QGenda Advanced Scheduling. It is a good product, and I am definitely a...

Mar 2024
||
(0)
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Manager

Relationship

There are some things that we are not happy about with QGenda, and there are issues with other...

Mar 2024
||
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Manager

Product

There are a lot of improvements that QGenda could make. Some of their reporting capabilities should...

Mar 2024
||
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Manager

Relationship

QGenda has made some changes. We can work through things eventually, and we will get to know the...

Mar 2024
||
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Analyst/Coordinator

Loyalty, Product

The biggest thing is that the product is a color system, so I can code things in a way that is easy...

Mar 2024
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Analyst/Coordinator

Operations

Even when QGenda is online, training just helps a lot. As far as I know, the upgrades have never...

Mar 2024
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Analyst/Coordinator

Relationship, Product

The product integrates, and it does a really good job. We work with Epic, and I think they are...

Mar 2024
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Physician

Product

We are able to schedule a complex department and hospital very easily with QGenda Advanced...

Mar 2024
||
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Analyst/Coordinator

Relationship

One big pitch was that QGenda Advanced Scheduling could build a schedule based on certain criteria...

Mar 2024
||
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CMO

Product

The engine that runs the scheduler really allows us to have the most flexibility among the different...

Mar 2024
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CMO

Relationship

I am overall very satisfied with Shift Admin Scheduling. QGenda is very receptive to any feedback...

Mar 2024
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Analyst/Coordinator

Product

Shift Admin Scheduling is a good product. It has worked well. The system still has some issues that...

Mar 2024
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Analyst/Coordinator

Product

Once a schedule gets published, the tool works pretty well. One of the best parts about the system...

Mar 2024
||
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Analyst/Coordinator

Relationship, Operations

I haven't received any training from the vendor in many years. We have had times when we have...

Mar 2024
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Analyst/Coordinator

Operations, Product

Shift Admin Scheduling doesn't work perfectly. There are definitely some issues that we have tried...

Mar 2024
||
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Analyst/Coordinator

Relationship

QGenda's support people are good. They respond to us, but they can't always solve all of our problems....

Mar 2024
||
(0)
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Analyst/Coordinator

Culture, Loyalty

In the beginning, I wouldn't have bought QGenda's product again, but things are improving. There was...

Mar 2024
||
(0)
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Analyst/Coordinator

Product

I like the style of the QGenda app where it lets me sort easily so I can just plow away on updating...

Mar 2024
||
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Analyst/Coordinator

Product

With some of the reports that I request, QGenda pulls up everybody in the hospital as opposed to...

Mar 2024
||
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Analyst/Coordinator

Product

Other directors really like QGenda Advanced Scheduling because it can help provide a basis for...

Mar 2024
||
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Analyst/Coordinator

Relationship

QGenda is understaffed, so through no fault of their own, they can’t support integration.

Mar 2024
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Analyst/Coordinator

Relationship

I don’t see much proactivity from QGenda at all. We are not even told in advance general information...

Mar 2024
||
(0)
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Analyst/Coordinator

Relationship

The actual people with QGenda, not the hospital's QGenda team, are really on top of things because...

Mar 2024
||
(0)
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Analyst/Coordinator

Product, Value

QGenda Advanced Scheduling is just a computer program, so every little rule has to be inputted. That...

Mar 2024
||
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Analyst/Coordinator

Relationship

The vendor has good customer support, and the automation feature is pretty nice overall.

Mar 2024
||
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Manager

Relationship, Operations

We have frequent meetings with QGenda. They are trying to figure out how to address our issues, but...

Mar 2024
||
(0)
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Manager

Culture, Loyalty

It has been very challenging and taken a lot of time to get some of the core functionality promised...

Mar 2024
||
(0)
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Manager

Loyalty, Product

QGenda has a corner on the market. They are ahead in time care and tracking. But to keep their...

Mar 2024
||
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Manager

Product

For anybody who has come from a product like Shift Admin Scheduling, QGenda Advanced Scheduling is...

Mar 2024
||
(0)
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Manager

Loyalty

QGenda has been trying to roll things out, and they have rolled out some things, but that has taken...

Mar 2024
||
(0)
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Manager

Relationship, Product

For QGenda Advanced Scheduling, it is hard to get issues resolved. Rarely can an end user call or...

Mar 2024
||
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Manager

Product, Value

QGenda Advanced Scheduling is the closest to what we need for several things. If there were another...

Mar 2024
||
(0)
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Physician

Operations

QGenda has changed how they do training in the last couple of years. In the past, we had dedicated...

Mar 2024
||
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Physician

Product

I discover new tools in QGenda Advanced Scheduling that work great for us all the time. I don’t have...

Mar 2024
||
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Physician

Product

I sometimes see issues in QGenda Advanced Scheduling where changes happen that we don't make, and we...

Mar 2024
||
(0)
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Physician

Loyalty, Product

There are some upgrades that I want from QGenda, and I am still looking for those. There is some...

Mar 2024
||
(0)
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Physician

Relationship

In terms of being proactive, we are kind of on cruise control with QGenda. In the past, they would...

Mar 2024
||
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Physician

Product, Value

QGenda Advanced Scheduling is really good, and we couldn’t go without it now that we have it. We...

Mar 2024
||
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Physician

Product

Certain groups could probably benefit more from QGenda Advanced Scheduling than others because it is...

Mar 2024
||
(0)
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Physician

Loyalty, Product, Value

Overall, things are going well with QGenda Advanced Scheduling. I definitely see a lot of advantages...

Mar 2024
||
(0)
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Manager

Product, Value

I love QGenda. Before QGenda Advanced Scheduling, our schedules were Excel documents with manually...

Mar 2024
||
(0)
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Manager

Relationship, Operations

We had been involved with QGenda prior to getting the bigger contract, and we had an in-person...

Mar 2024
||
(0)
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Manager

Operations

Most of our schedules were already done, but we had some divisions that want to implement...

Mar 2024
||
(0)
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Manager

Operations

QGenda’s ongoing training is pretty good. We have regular meetings and get to see upcoming upgrades...

Mar 2024
||
(0)
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Analyst/Coordinator

Product

The system is an easy platform to pick up, and we can learn about it really quickly. QGenda doesn't...

Mar 2024
||
(0)
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Analyst/Coordinator

Relationship

QGenda recently implemented 24/7 support. That is great, but it is a very recent change, and we are...

Mar 2024
||
(0)
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Analyst/Coordinator

Relationship

QGenda has been a really good partner to us. That is why we have expanded our use of their platform....

Mar 2024
||
(0)
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Analyst/Coordinator

Culture

QGenda is pretty fair from a pricing standpoint. I worked with QGenda's people when we rolled out...

Mar 2024
||
(0)
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Analyst/Coordinator

Operations

The system is kind of a self-service platform. That is great for tech people, but our end users are...

Mar 2024
||
(0)
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Manager

Product

QGenda Advanced Scheduling is intuitive, easy to use, easy to upgrade, and easy to navigate. It is...

Mar 2024
||
(0)
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Analyst/Coordinator

Relationship

Every time I have tried something, QGenda has usually gotten back in touch with me.

Mar 2024
||
(0)
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Analyst/Coordinator

Product, Value

The outcome of using QGenda Advanced Scheduling is that our schedule is sound and valid.

Mar 2024
||
(0)
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Analyst/Coordinator

Product

I like the product’s functionality and user-friendliness. When I'm putting the schedule together, I...

Mar 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

At one point, we were having an issue with QGenda Advanced Scheduling. I called QGenda and they said...

Mar 2024
||
(0)
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VP/Other Executive

Product

QGenda Advanced Scheduling is going well, and the users seem to be very happy with it.

Mar 2024
||
(0)
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CMIO

Loyalty

QGenda Advanced Scheduling was not my first choice, but because we wanted to go to a single...

Mar 2024
||
(0)
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CMIO

Operations

I don't think the initial onboarding was extremely good. We had a massive process and hundreds of...

Mar 2024
||
(0)
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CMIO

Relationship

OGenda’s proactiveness has been very good. The representative regularly reaches out to me by email...

Mar 2024
||
(0)
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Director

Relationship, Value

We are looking for customizations to make our time more efficient. When we input our provider hours...

Feb 2024
||
(0)
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Director

Loyalty

We are worried about the fact that Shift Admin was acquired by QGenda. While there has not been any...

Feb 2024
||
(0)
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Director

Relationship, Operations

We don't get much ongoing training. The vendor provides help tickets and help videos, and there is...

Feb 2024
||
(0)
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Director

Product

We have found some ways that the interoperability could be better. We have found some workarounds....

Feb 2024
||
(0)
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Director

Product

QGenda has a great app. We can change our work hours or custom hours if we stay late or something. I...

Feb 2024
||
(0)
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Director

Loyalty, Relationship

I don't sense that the vendor is looking to the future as aggressively as they used to.

Feb 2024
||
(0)
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Director

Relationship

Occasionally, when the vendor has downtime or something like that, they let us know ahead of time....

Feb 2024
||
(0)
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Director

Relationship

I haven't talked to an executive from the vendor in years. We contact the support team, and things...

Feb 2024
||
(0)
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Director

Culture, Value

QGenda always delivers on what they promise. We have paid a fair price for what we have asked for...

Feb 2024
||
(0)
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Director

Product

What works really well with QGenda Advanced Scheduling is the automation when we are making our...

Feb 2024
||
(0)
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Director

Relationship

We like that QGenda is constantly adding new features. They are very good at taking feedback and...

Feb 2024
||
(0)
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Director

Product

For some of the features we have with our workflows in QGenda Advanced Scheduling, we are able to...

Feb 2024
||
(0)
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Director

Product

On our end of QGenda Advanced Scheduling, it frequently runs really slowly, and that can be...

Feb 2024
||
(0)
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Director

Loyalty, Product

Our providers are very interested in QGenda Advanced Scheduling. We have chosen it as our core...

Jan 2024
||
(0)
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Director

Product, Value

Tracking our PTO and that sort of thing with QGenda Advanced Scheduling requires getting all the...

Jan 2024
||
(0)
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Director

Culture, Value

QGenda Advanced Scheduling is expensive. We have so many providers, and QGenda charges per license,...

Jan 2024
||
(0)
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Director

Product

We have two different QGenda scheduling solutions, QGenda On-Call and QGenda Advanced Scheduling,...

Jan 2024
||
(0)
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Director

Culture, Value

QGenda Advanced Scheduling has become cost prohibitive, and that is because of scalability. We have...

Jan 2024
||
(0)
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Director

Product

QGenda Advanced Scheduling is nice, and there is a lot of functionality to it. I can't argue with that....

Jan 2024
||
(0)
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Director

Loyalty, Product

There is no other vendor in the market like QGenda. If there were, I would absolutely look at them....

Jan 2024
||
(0)
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VP/Other Executive

Relationship

QGenda wants to keep all their build within their platform. For example, we set up an integration...

Jan 2024
||
(0)
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VP/Other Executive

Relationship, Operations

If someone else were implementing QGenda Advanced Scheduling, I would tell them that they need to...

Jan 2024
||
(0)
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VP/Other Executive

Relationship, Operations, Product

We had an instance of downtime with the product, and that was very painful. But it is hard to blame...

Jan 2024
||
(0)
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VP/Other Executive

Product

Overall, the product's technology is very good. QGenda is good at scheduling many different...

Jan 2024
||
(0)
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VP/Other Executive

Value

We pay for the full functionality, of which we use around 20%. Some of that is on our end. But I...

Jan 2024
||
(0)
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Analyst/Coordinator

Product, Value

We embarked on an expansion a couple of years ago to collect clinical full-time effort information,...

Jan 2024
||
(0)
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Physician

Relationship

Shift Admin Scheduling has a lot of end-user flexibility. Every user has unique situations that they...

Jan 2024
||
(0)
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Physician

Operations

Shift Admin Scheduling is a complex program, but some of it is not as intuitive as I would like. If...

Jan 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

We would like more report writer capabilities within the base QGenda product. We are looking for a...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

QGenda needs to extend their support hours and provide the ability to have an online support tool so...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

We like the flexibility and usage we get from QGenda. We don't experience a lot of downtime. They...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations

QGenda is good at letting us know that something has changed on a specific page, but they let us...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

I would suggest that QGenda consider configuration settings that could be adjusted at a lower level...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

QGenda has come to the table if we have had complaints, and they have reasonably addressed our...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

QGenda Advanced Scheduling is very easy to use, and the whole site is customer friendly. It updates...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

QGenda is customer oriented. They are quick to respond to and correct our concerns.

Jan 2024
||
(0)
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Physician

Operations, Product, Value

QGenda does a good job with implementations. Once I understand what upgrades are for and why, the...

Jan 2024
||
(0)
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Physician

Product

The product is a little clunky. If somebody wants to trade a shift and doesn't pick just the right...

Jan 2024
||
(0)
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Physician

Product

Shift Admin Scheduling could be a little better. I have to go in and keep tweaking things so the...

Jan 2024
||
(0)
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Physician

Relationship

QGenda has nonexistent phone or email support. The chat is the only way I can get ahold of the...

Jan 2024
||
(0)
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Physician

Relationship

QGenda’s chat feature is awesome. We text with someone in real time, and they text back and give us...

Jan 2024
||
(0)
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Physician

Operations

The initial training was great. It wasn't done by QGenda at the time, but it was done by somebody...

Jan 2024
||
(0)
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Analyst/Coordinator

Operations

I don't really see the training for QGenda Advanced Scheduling. Every once in a while, QGenda will...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

QGenda seems to keep adding things to QGenda Advanced Scheduling to make it more user friendly and...

Jan 2024
||
(0)
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Physician

Value

QGenda charges for everything. The pricing has gone up, but so has everything else. If I have...

Jan 2024
||
(0)
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Physician

Product

Shift Admin Scheduling takes a very complicated situation of scheduling and makes it relatively...

Dec 2023
||
(0)
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Physician

Relationship

QGenda’s customer service has been strong. The easiest part of that service is the chat function. We...

Dec 2023
||
(0)
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Physician

Product

Shift Admin Scheduling doesn't do cumulative scheduling, so a previous period’s data is not...

Dec 2023
||
(0)
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Physician

Loyalty

We have tried several products, and Shift Admin Scheduling is the only one that has really worked....

Dec 2023
||
(0)
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Physician

Relationship, Product

Nothing has really changed since we originally started. The product is up-to-date. A couple of new...

Dec 2023
||
(0)
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Physician

Operations

I haven't had any additional training from the vendor. I think they have videos on their website. I...

Dec 2023
||
(0)
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Analyst/Coordinator

Operations

There could be better end-user training made available for the product. We want the vendor to either...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

We are very good at dreaming up things and sending the vendor emails about what we want the product...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

We used to have a dedicated representative from the vendor, but as a company grows and explodes the...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

The vendor is responsive when we reach out to them, but they don't do much proactively to educate us...

Dec 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship

QGenda keeps up with promises for the most part, but we have had some issues with QGenda Insights....

Dec 2023
||
(0)
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Analyst/Coordinator

Value

The vendor is pretty fair when it comes to staff charging; we are charged an activation fee and then...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

There are times when changes are made to the product, and we don't know about them until we dig deep...

Dec 2023
||
(0)
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Analyst/Coordinator

Operations

We don't get trained until we tell the vendor that we don’t understand a new feature. The longer...

Dec 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

There are things related to integration that are working now, but things are coming down the pike...

Dec 2023
||
(0)
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Analyst/Coordinator

Product, Value

The product has revolutionized how we develop and communicate our scheduling, and even when the...

Dec 2023
||
(0)
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Director

Relationship

QGenda has been there for us when we have needed them. We have had recommendations for the vendor,...

Dec 2023
||
(0)
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Director

Product

We like that we can customize the things that are important to us in the solution. The customization...

Dec 2023
||
(0)
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Director

Product

The system is one of our recruiting strategies when we have a provider meet with us. We show them...

Dec 2023
||
(0)
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CMO

Loyalty

QGenda took over Shift Admin Scheduling. My take on that is that they took it over because they...

Dec 2023
||
(0)
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CMO

Product

The system is super customizable. That is why everyone likes it compared to other products. Once a...

Dec 2023
||
(0)
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CMO

Product, Value

There is only one thing that the system could do better. It would be great if the system could...

Dec 2023
||
(0)
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CMO

Culture

QGenda's fee structure is pretty straightforward. It is based on the number of users in a given month....

Dec 2023
||
(0)
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CMO

Operations

The system doesn't have any real structural training. There are videos that we can watch to learn...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship, Value

When we first started with QGenda, they didn’t even know what our specialty was, and they worked...

Dec 2023
||
(0)
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Analyst/Coordinator

Culture, Operations

We don't know about what training is being offered unless we see the little blip when we open up the...

Dec 2023
||
(0)
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Analyst/Coordinator

Product

QGenda's system is very interactive with other types of software. We are setting up a spreadsheet...

Dec 2023
||
(0)
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Analyst/Coordinator

Operations, Product

QGenda's system is so easy. I am not a software person by any stretch of the imagination, and I find...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

I had to dig a bit to find out that we could do something that I was told we couldn't do. I think...

Dec 2023
||
(0)
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