QGenda Physician Scheduling Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Relationship, Value

We are looking for customizations to make our time more efficient. When we input our provider hours...

Feb 2024
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Director

Loyalty

We are worried about the fact that Shift Admin was acquired by QGenda. While there has not been any...

Feb 2024
||
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Director

Relationship, Operations

We don't get much ongoing training. The vendor provides help tickets and help videos, and there is...

Feb 2024
||
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Director

Product

We have found some ways that the interoperability could be better. We have found some workarounds....

Feb 2024
||
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Director

Product

QGenda has a great app. We can change our work hours or custom hours if we stay late or something. I...

Feb 2024
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Director

Loyalty, Relationship

I don't sense that the vendor is looking to the future as aggressively as they used to.

Feb 2024
||
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Director

Relationship

Occasionally, when the vendor has downtime or something like that, they let us know ahead of time....

Feb 2024
||
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Director

Relationship

I haven't talked to an executive from the vendor in years. We contact the support team, and things...

Feb 2024
||
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Director

Culture, Value

QGenda always delivers on what they promise. We have paid a fair price for what we have asked for...

Feb 2024
||
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Director

Product

What works really well with QGenda Advanced Scheduling is the automation when we are making our...

Feb 2024
||
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Director

Relationship

We like that QGenda is constantly adding new features. They are very good at taking feedback and...

Feb 2024
||
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Director

Product

For some of the features we have with our workflows in QGenda Advanced Scheduling, we are able to...

Feb 2024
||
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Director

Product

On our end of QGenda Advanced Scheduling, it frequently runs really slowly, and that can be...

Feb 2024
||
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Director

Loyalty, Product

Our providers are very interested in QGenda Advanced Scheduling. We have chosen it as our core...

Jan 2024
||
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Director

Product, Value

Tracking our PTO and that sort of thing with QGenda Advanced Scheduling requires getting all the...

Jan 2024
||
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Director

Culture, Value

QGenda Advanced Scheduling is expensive. We have so many providers, and QGenda charges per license,...

Jan 2024
||
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Director

Product

We have two different QGenda scheduling solutions, QGenda On-Call and QGenda Advanced Scheduling,...

Jan 2024
||
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Director

Culture, Value

QGenda Advanced Scheduling has become cost prohibitive, and that is because of scalability. We have...

Jan 2024
||
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Director

Product

QGenda Advanced Scheduling is nice, and there is a lot of functionality to it. I can't argue with that....

Jan 2024
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Director

Loyalty, Product

There is no other vendor in the market like QGenda. If there were, I would absolutely look at them....

Jan 2024
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VP/Other Executive

Relationship

QGenda wants to keep all their build within their platform. For example, we set up an integration...

Jan 2024
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VP/Other Executive

Relationship, Operations

If someone else were implementing QGenda Advanced Scheduling, I would tell them that they need to...

Jan 2024
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VP/Other Executive

Relationship, Operations, Product

We had an instance of downtime with the product, and that was very painful. But it is hard to blame...

Jan 2024
||
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VP/Other Executive

Product

Overall, the product's technology is very good. QGenda is good at scheduling many different...

Jan 2024
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VP/Other Executive

Value

We pay for the full functionality, of which we use around 20%. Some of that is on our end. But I...

Jan 2024
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Analyst/Coordinator

Product, Value

We embarked on an expansion a couple of years ago to collect clinical full-time effort information,...

Jan 2024
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Physician

Relationship

Shift Admin Scheduling has a lot of end-user flexibility. Every user has unique situations that they...

Jan 2024
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Physician

Operations

Shift Admin Scheduling is a complex program, but some of it is not as intuitive as I would like. If...

Jan 2024
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Analyst/Coordinator

Loyalty, Product

We would like more report writer capabilities within the base QGenda product. We are looking for a...

Jan 2024
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Analyst/Coordinator

Relationship

QGenda needs to extend their support hours and provide the ability to have an online support tool so...

Jan 2024
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Analyst/Coordinator

Product

We like the flexibility and usage we get from QGenda. We don't experience a lot of downtime. They...

Jan 2024
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Analyst/Coordinator

Relationship, Operations

QGenda is good at letting us know that something has changed on a specific page, but they let us...

Jan 2024
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Analyst/Coordinator

Product

I would suggest that QGenda consider configuration settings that could be adjusted at a lower level...

Jan 2024
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Analyst/Coordinator

Relationship

QGenda has come to the table if we have had complaints, and they have reasonably addressed our...

Jan 2024
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Analyst/Coordinator

Product

QGenda Advanced Scheduling is very easy to use, and the whole site is customer friendly. It updates...

Jan 2024
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Analyst/Coordinator

Relationship

QGenda is customer oriented. They are quick to respond to and correct our concerns.

Jan 2024
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Physician

Operations, Product, Value

QGenda does a good job with implementations. Once I understand what upgrades are for and why, the...

Jan 2024
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Physician

Product

The product is a little clunky. If somebody wants to trade a shift and doesn't pick just the right...

Jan 2024
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Physician

Product

Shift Admin Scheduling could be a little better. I have to go in and keep tweaking things so the...

Jan 2024
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Physician

Relationship

QGenda has nonexistent phone or email support. The chat is the only way I can get ahold of the...

Jan 2024
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Physician

Relationship

QGenda’s chat feature is awesome. We text with someone in real time, and they text back and give us...

Jan 2024
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Physician

Operations

The initial training was great. It wasn't done by QGenda at the time, but it was done by somebody...

Jan 2024
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Analyst/Coordinator

Operations

I don't really see the training for QGenda Advanced Scheduling. Every once in a while, QGenda will...

Jan 2024
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Analyst/Coordinator

Product

QGenda seems to keep adding things to QGenda Advanced Scheduling to make it more user friendly and...

Jan 2024
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Physician

Value

QGenda charges for everything. The pricing has gone up, but so has everything else. If I have...

Jan 2024
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Physician

Product

Shift Admin Scheduling takes a very complicated situation of scheduling and makes it relatively...

Dec 2023
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Physician

Relationship

QGenda’s customer service has been strong. The easiest part of that service is the chat function. We...

Dec 2023
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Physician

Product

Shift Admin Scheduling doesn't do cumulative scheduling, so a previous period’s data is not...

Dec 2023
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(0)
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Physician

Loyalty

We have tried several products, and Shift Admin Scheduling is the only one that has really worked....

Dec 2023
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Physician

Relationship, Product

Nothing has really changed since we originally started. The product is up-to-date. A couple of new...

Dec 2023
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Physician

Operations

I haven't had any additional training from the vendor. I think they have videos on their website. I...

Dec 2023
||
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Analyst/Coordinator

Operations

There could be better end-user training made available for the product. We want the vendor to either...

Dec 2023
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Analyst/Coordinator

Relationship

We are very good at dreaming up things and sending the vendor emails about what we want the product...

Dec 2023
||
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Analyst/Coordinator

Relationship

We used to have a dedicated representative from the vendor, but as a company grows and explodes the...

Dec 2023
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Analyst/Coordinator

Relationship

The vendor is responsive when we reach out to them, but they don't do much proactively to educate us...

Dec 2023
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Analyst/Coordinator

Culture, Relationship

QGenda keeps up with promises for the most part, but we have had some issues with QGenda Insights....

Dec 2023
||
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Analyst/Coordinator

Value

The vendor is pretty fair when it comes to staff charging; we are charged an activation fee and then...

Dec 2023
||
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Analyst/Coordinator

Relationship, Operations

There are times when changes are made to the product, and we don't know about them until we dig deep...

Dec 2023
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Analyst/Coordinator

Operations

We don't get trained until we tell the vendor that we don’t understand a new feature. The longer...

Dec 2023
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Analyst/Coordinator

Loyalty, Product

There are things related to integration that are working now, but things are coming down the pike...

Dec 2023
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Analyst/Coordinator

Product, Value

The product has revolutionized how we develop and communicate our scheduling, and even when the...

Dec 2023
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Director

Relationship

QGenda has been there for us when we have needed them. We have had recommendations for the vendor,...

Dec 2023
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Director

Product

We like that we can customize the things that are important to us in the solution. The customization...

Dec 2023
||
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Director

Product

The system is one of our recruiting strategies when we have a provider meet with us. We show them...

Dec 2023
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CMO

Loyalty

QGenda took over Shift Admin Scheduling. My take on that is that they took it over because they...

Dec 2023
||
(0)
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CMO

Product

The system is super customizable. That is why everyone likes it compared to other products. Once a...

Dec 2023
||
(0)
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CMO

Product, Value

There is only one thing that the system could do better. It would be great if the system could...

Dec 2023
||
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CMO

Culture

QGenda's fee structure is pretty straightforward. It is based on the number of users in a given month....

Dec 2023
||
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CMO

Operations

The system doesn't have any real structural training. There are videos that we can watch to learn...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship, Value

When we first started with QGenda, they didn’t even know what our specialty was, and they worked...

Dec 2023
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Analyst/Coordinator

Culture, Operations

We don't know about what training is being offered unless we see the little blip when we open up the...

Dec 2023
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(0)
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Analyst/Coordinator

Product

QGenda's system is very interactive with other types of software. We are setting up a spreadsheet...

Dec 2023
||
(0)
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Analyst/Coordinator

Operations, Product

QGenda's system is so easy. I am not a software person by any stretch of the imagination, and I find...

Dec 2023
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(0)
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Analyst/Coordinator

Relationship, Operations

I had to dig a bit to find out that we could do something that I was told we couldn't do. I think...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

QGenda’s customer support is pretty good. Over the years, it was nice when we had one person because...

Dec 2023
||
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Analyst/Coordinator

Relationship

Overall, our experience with QGenda has been fine. We used to have a dedicated support...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

We deal with some very helpful people at QGenda. We are doing a specific project right now, and...

Dec 2023
||
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Analyst/Coordinator

Relationship

We recently had a check-up with one of QGenda's engineers, and that person was very quick to get...

Dec 2023
||
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Analyst/Coordinator

Product

The product's main strength is that we can set it up to meet our practice's needs. We can add...

Dec 2023
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Manager

Relationship

The QGenda people who we have gotten support from have been responsive and have done a good job. The...

Dec 2023
||
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Manager

Operations, Product

Our schedule is very complicated, and we still have to build almost half of it by hand. That is a...

Dec 2023
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Manager

Relationship

We have a new QGenda representative who will hopefully be very responsive. Our last representative...

Dec 2023
||
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Manager

Product

The system is helpful as a scheduling solution. It cuts down on the amount of work that our end...

Dec 2023
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Physician

Relationship

When we first started using the system, QGenda was a small company. Back then, if we had a support...

Dec 2023
||
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Physician

Operations, Product, Value

There was a bit of a learning curve when we first started using the system and understanding how it...

Dec 2023
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Physician

Product, Value

The system works well, and it allows a lot of very detailed and provider-specific rules. For...

Dec 2023
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Analyst/Coordinator

Operations, Product

QGenda Advanced Scheduling helps us stay organized. It also helps us know where people are going to...

Dec 2023
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Analyst/Coordinator

Product

It is very easy for us to do automation for providers in QGenda Advanced Scheduling, but we are...

Dec 2023
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Analyst/Coordinator

Loyalty, Product, Value

If someone I knew were opening a business and trying to find a scheduling software, I wouldn't...

Dec 2023
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Analyst/Coordinator

Operations, Product

Before we had the solution, the scheduling system we were using was easier to use and wasn't as...

Dec 2023
||
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Manager

Relationship, Value

The tool has made a big difference for our team by helping us save time when it comes to completing...

Dec 2023
||
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Analyst/Coordinator

Relationship, Product

QGenda is a great vendor. QGenda's customer support team is awesome, and when we have problems, they...

Dec 2023
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Physician

Product

All the different little pieces of Shift Admin Scheduling interact pretty well with our overall call...

Dec 2023
||
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Physician

Product

Some of Shift Admin Scheduling, like the shift-swapping pieces and request-submission pieces, is not...

Dec 2023
||
(0)
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Physician

Relationship

QGenda is great with their support. I have had really good people that I have been working with. And...

Dec 2023
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Manager

Product, Value

We have a lot of sites, and we have a lot of different zones going on at the sites. The product...

Nov 2023
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Physician

Relationship, Operations

QGenda used to have a model where we were assigned one person who was our representative, and we...

Nov 2023
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Manager

Relationship

The vendor has changed their support model from dedicated consultants to a team of consultants. In...

Nov 2023
||
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Manager

Relationship

QGenda is still managed by the company's founder. That is a huge bonus. They still have that culture...

Nov 2023
||
(0)
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Manager

Relationship, Operations, Product

QGenda should post new and available reports on their website with a summary of them so that we can...

Nov 2023
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(0)
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Manager

Relationship, Operations

QGenda needs to home in on their rules. When I tried to start using the rules, I did what the...

Nov 2023
||
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Manager

Product

There are things QGenda can't do that I wish they could do. At the end of the schedule, once it is...

Nov 2023
||
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Manager

Product, Value

I do the schedule manually on spreadsheets using the Shift Admin Scheduling generation to help once...

Nov 2023
||
(0)
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Manager

Relationship, Operations

QGenda does a wonderful job, and I feel that they are only going to continue to improve things. I...

Nov 2023
||
(0)
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VP/Other Executive

Relationship

QGenda has been very responsive in helping us with our particular scheduling needs. The person who...

Nov 2023
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VP/Other Executive

Product

For anything that has to do with healthcare, QGenda Advanced Scheduling has never gone down, and we...

Nov 2023
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VP/Other Executive

Operations, Product

We recently onboarded several new faculty members, and everybody very quickly picked up on how to...

Nov 2023
||
(0)
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VP/Other Executive

Product

Our schedule is very multilayered and complicated, and QGenda Advanced Scheduling makes it very easy...

Nov 2023
||
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VP/Other Executive

Relationship

We have our own hotline almost. We just call, and at any time, somebody is there to help. The vendor...

Nov 2023
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VP/Other Executive

Loyalty

We adopted QGenda Advanced Scheduling because of our crazy scheduling needs, and the rest of our...

Nov 2023
||
(0)
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Manager

Relationship

I have provided feedback to the vendor, and others in my organization have given information; I feel...

Nov 2023
||
(0)
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Manager

Product

The rules that we set up in QGenda Advanced Scheduling are really important. We can just plug in...

Nov 2023
||
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Manager

Relationship, Operations

The support that the vendor continues to provide is readily available. We have direct connections...

Nov 2023
||
(0)
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Manager

Operations

The vendor doesn't have a hands-on training environment; we were hesitant to go in and start playing...

Nov 2023
||
(0)
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Manager

Product, Value

The solution has really helped us to be more efficient from a room management perspective. We have a...

Nov 2023
||
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Manager

Product, Value

For us, QGenda's tool has been great. Before we got the tool, we were using spreadsheets to do our...

Nov 2023
||
(0)
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Manager

Loyalty, Operations

When we first started with QGenda, their system gave us a comprehensive location to see all of our...

Nov 2023
||
(0)
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Manager

Loyalty, Operations

QGenda has been successful for us, and I don't see us moving. There has been no formal discussion...

Nov 2023
||
(0)
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Manager

Product

QGenda's system is very user friendly from my perspective. I'm in it every day throughout the whole...

Nov 2023
||
(0)
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Manager

Relationship

Anytime I have reached out to QGenda’s support team for assistance, the team has been good about...

Nov 2023
||
(0)
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Manager

Product

QGenda's system integrates with what we call our templates; the templates are how we build our...

Nov 2023
||
(0)
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Manager

Product

I have to validate the schedules to see where there are conflicts, and my validation list is...

Nov 2023
||
(0)
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Manager

Relationship

If we need something, we can get access to QGenda via phone or email requests, and the vendor always...

Nov 2023
||
(0)
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Manager

Culture, Value

We are charged per provider by QGenda, so if I send an inquiry, they can charge me for that. We...

Nov 2023
||
(0)
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Manager

Operations

QGenda has a webinar series. When they roll out new tools, they reach out and let us know, and we...

Nov 2023
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Analyst/Coordinator

Operations, Product

QGenda Advanced Scheduling would work very well for all the different divisions in our organization....

Nov 2023
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Analyst/Coordinator

Operations, Product

The web-based version of QGenda Advanced Scheduling is great, but the vendor has had to make changes...

Nov 2023
||
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Analyst/Coordinator

Product

In the QGenda Advanced Scheduling mobile app, I don't have access to every task. There are many...

Nov 2023
||
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Analyst/Coordinator

Product

Our tasks are repetitive, and QGenda Advanced Scheduling saves us a lot of time. We use QGenda...

Nov 2023
||
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Analyst/Coordinator

Operations

QGenda often has training sessions that they email about. But even if I don't do training and I ask...

Nov 2023
||
(0)
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Manager

Operations, Product

I love QGenda Advanced Scheduling. I like that it is live, so if I need to look and see who is on...

Nov 2023
||
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Manager

Product, Value

The system helps our staff members avoid confusion by helping them know who to call first. That way,...

Nov 2023
||
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Manager

Relationship

When we email the vendor with an issue that needs to be fixed, we will immediately get a response. I...

Nov 2023
||
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Physician

Product

QGenda Advanced Scheduling allows us to analyze metrics very well. It can count vertically and...

Nov 2023
||
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Physician

Product

We used Excel for many years, but in QGenda Advanced Scheduling, each person can input their own...

Nov 2023
||
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Physician

Product

An improvement could be made to the automatic year-to-date measurements. For example, let's say that...

Nov 2023
||
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Analyst/Coordinator

Product

We have providers who travel, and Shift Admin Scheduling can keep everyone's information in one...

Nov 2023
||
(0)
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Analyst/Coordinator

Product

I like all of the options offered in the system. If I want to do something but I am not sure exactly...

Nov 2023
||
(0)
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Physician

Relationship, Product

We have a problem that we would like to see fixed. QGenda is trying, so it is not like they are...

Nov 2023
||
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Physician

Product

For a long time, we have wanted to establish a reproducible pattern. So let's say, for example, that...

Nov 2023
||
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Physician

Operations, Product

QGenda does not have any real ability to implement an if-then scenario. For example, if someone is...

Nov 2023
||
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Director

Product

The system is definitely meeting our needs. In an ideal world, the integration would be better, but...

Nov 2023
||
(0)
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Director

Loyalty

There was a transition made to a new tab, and we were told we didn't really have a choice in what...

Nov 2023
||
(0)
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Director

Relationship, Operations

We made a big change to a new function that was pretty important to our daily scheduling. In that...

Nov 2023
||
(0)
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Director

Product

The mobile app is difficult for end users to navigate. There are a lot of things that are redundant...

Nov 2023
||
(0)
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Director

Culture, Operations, Product

QGenda told us that they could do something, and we are still waiting to see that happen. The...

Nov 2023
||
(0)
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Director

Culture, Value

We did add some functions to the system, and there was some difficulty with figuring out whether...

Nov 2023
||
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Director

Relationship

Our relationship is definitely improving with the way that we are doing support now. The people are...

Nov 2023
||
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Director

Product

I don't know how I could do the job that I'm doing without QGenda Advanced Scheduling. Overall, we...

Nov 2023
||
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Manager

Product, Value

What QGenda Advanced Scheduling can do is pretty amazing in terms of how granular it can get from a...

Oct 2023
||
(0)
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Manager

Relationship

The only thing I am sad about with QGenda’s overall process is that we can no longer call our point...

Oct 2023
||
(0)
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Physician

Product, Value

I like that I can modify QGenda Advanced Scheduling if I need to change something simple; I don't...

Oct 2023
||
(0)
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Physician

Product

It would be beneficial for QGenda to make some enhancements to the way they do their scheduling,...

Oct 2023
||
(0)
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Physician

Product

I am pretty happy with the product. QGenda made the system fairly simple, and they toned down what...

Oct 2023
||
(0)
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Physician

Relationship

We used to have a specific consultant from QGenda who was associated with our account. I could call...

Oct 2023
||
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Physician

Product

The system has changed a lot over the years. The vendor has really advanced it. The thing that I...

Oct 2023
||
(0)
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Physician

Product, Value

I like the product's scheduling algorithm. QGenda uses an algorithm that we can feed our parameters...

Oct 2023
||
(0)
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Physician

Product

The system has an approval process that is a little tedious where when someone requests a change in...

Oct 2023
||
(0)
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Physician

Product

One thing that stands out about Shift Admin Scheduling is its phone app. Having the ability to do...

Oct 2023
||
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Physician

Relationship

QGenda is very helpful. There have been a couple of times when we have had to contact them, and I...

Oct 2023
||
(0)
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Physician

Culture, Product

There is a glitch in the vendor's mobile app where when users open the app, it doesn't automatically...

Oct 2023
||
(0)
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Physician

Product

There are a couple of parts of the system that I have always thought have strange builds or design...

Oct 2023
||
(0)
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Physician

Product, Value

We sometimes need to add one-time extra shifts for people, but in order to do that in the system, we...

Oct 2023
||
(0)
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Manager

Relationship, Operations

When QGenda makes updates, they don't really tell us that they are making an update. We have to...

Oct 2023
||
(0)
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Manager

Relationship

I really have had no problems. When I have issues, I just contact QGenda. They are very quick to respond....

Oct 2023
||
(0)
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Manager

Relationship

QGenda has excellent customer service. We have a complex department where we come up with all kinds...

Sep 2023
||
(0)
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Manager

Relationship

When we call QGenda with a problem, they come back with a solution. Nothing falls through the...

Sep 2023
||
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Manager

Operations

QGenda’s initial training wasn't outstanding, but there weren’t any big problems. QGenda had some...

Sep 2023
||
(0)
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Manager

Loyalty, Product, Value

We have integrated Shift Admin Scheduling with our system to track the productivity of our staff,...

Sep 2023
||
(0)
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Manager

Product

We have been using Shift Admin Scheduling for a long time, and we recently integrated another piece....

Sep 2023
||
(0)
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Manager

Product, Value

For our productivity tracking, Shift Admin Scheduling makes it much simpler to pull data out to see...

Sep 2023
||
(0)
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Physician

Product, Value

The ease of scheduling in the product saves schedulers time. The system is fairly easy to use and...

Sep 2023
||
(0)
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Physician

Product

QGenda has improved the functionality of the product. When I first started with it, it was pretty...

Sep 2023
||
(0)
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Physician

Loyalty

If our organization takes away Shift Admin Scheduling, I will go and find somebody to hurt because I...

Sep 2023
||
(0)
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Physician

Relationship

I rarely have to call QGenda for help, but when I do it is easy.

Sep 2023
||
(0)
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Physician

Culture, Value

I don't want QGenda to start trying to turn the product into something that it shouldn't be. Shift...

Sep 2023
||
(0)
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Manager

Relationship

QGenda is really great at following through. When we need them for support, they get back to us....

Sep 2023
||
(0)
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Manager

Operations

QGenda’s training is fabulous, and there are so many different things that we can use it for. If I'm...

Sep 2023
||
(0)
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Manager

Relationship

I definitely have had some issues with the product, but the vendor’s support has always been very...

Sep 2023
||
(0)
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Manager

Operations, Product, Value

We can give general instructions on how to use the product, but truly utilizing it to its full...

Sep 2023
||
(0)
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Manager

Relationship

Our account manager sometimes asks for some feedback and gives us a brief message, but the exchanges...

Sep 2023
||
(0)
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Manager

Relationship

Our account manager is really great about stepping in and escalating something to the engineering...

Sep 2023
||
(0)
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Manager

Relationship, Product

There are still some items from when I started using the product that we need QGenda to fix, but...

Sep 2023
||
(0)
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Director

Culture, Relationship

Shift Admin has been purchased by QGenda, so the dynamics have changed. With that transition, there...

Sep 2023
||
(0)
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Director

Relationship

QGenda doesn’t promise things often. When they actually get to the stage when they say that they are...

Sep 2023
||
(0)
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Director

Relationship, Operations

The Shift Admin Scheduling support team is a great benefit. QGenda doesn’t really have much in the...

Sep 2023
||
(0)
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Analyst/Coordinator

Product, Value

I use QGenda Advanced Scheduling extensively, but I am not using all the features available to me....

Sep 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

We have one provider who works in two different divisions, and more of their time has shifted over...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

I don't know whether the problem is with the solution, with how we have set it up, or with the...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

I like Shift Admin Scheduling's mobility for connections that are not on the network.

Sep 2023
||
(0)
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VP/Other Executive

Product

Shift Admin Scheduling is the best product out there for scheduling, specifically for emergency...

Sep 2023
||
(0)
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VP/Other Executive

Relationship

Over the years, I have been really impressed with QGenda’s customer service and the way that they...

Sep 2023
||
(0)
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VP/Other Executive

Loyalty

We have been hearing from QGenda that they will potentially retire Shift Admin Scheduling. That is...

Sep 2023
||
(0)
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VP/Other Executive

Product

Shift Admin Scheduling is very different from QGenda’s other scheduling product. Our emergency...

Sep 2023
||
(0)
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Physician

Product, Value

Shift Admin Scheduling does everything that we need it to do. One of the outcomes we are seeing is...

Aug 2023
||
(0)
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Physician

Relationship, Operations, Product

When instances of downtime happen, QGenda always gives us a heads-up ahead of time. The information...

Aug 2023
||
(0)
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Physician

Product

Shift Admin Scheduling is an excellent product. I really have no negative feedback for it. Compared...

Aug 2023
||
(0)
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Director

Relationship

QGenda’s support team members are rock stars. They respond pretty quickly. We get a response within...

Aug 2023
||
(0)
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Director

Relationship, Operations

When QGenda does an upgrade and makes any changes, they reach out and let us know. They also provide...

Aug 2023
||
(0)
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Director

Culture, Relationship, Value

From the minute that we signed a contract with QGenda, they were engaged. They were willing to make...

Aug 2023
||
(0)
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VP/Other Executive

Product

QGenda Advanced Scheduling is a useful tool that we have adopted. It is fairly established, and we...

Aug 2023
||
(0)
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VP/Other Executive

Operations, Product

We would like QGenda to implement the newest technology, probably some machine learning, so that the...

Aug 2023
||
(0)
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VP/Other Executive

Value

Sometimes we have temporary staff locums that will come for only a few months. We have to build them...

Aug 2023
||
(0)
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VP/Other Executive

Relationship

The majority of the communication we receive from QGenda is by email. There are certain situations...

Aug 2023
||
(0)
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VP/Other Executive

Relationship

If we want to call in an issue, QGenda has people available that we can talk to. The thing is that...

Aug 2023
||
(0)
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Director

Relationship

QGenda is an excellent partner. They offer a great solution that the schedulers and clinicians are...

Aug 2023
||
(0)
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Director

Loyalty, Relationship

QGenda adds new features and makes changes. We are requesting future road-map items with QGenda...

Aug 2023
||
(0)
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Director

Operations

Since QGenda purchased the product, our training has been a bit harder to get into. QGenda's support...

Aug 2023
||
(0)
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Director

Relationship

Since the acquisition, getting changes in the system has taken a bit longer. However, QGenda makes...

Aug 2023
||
(0)
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Director

Operations, Product

The product has a great user interface. We didn't have to do a lot of training with our clinicians...

Aug 2023
||
(0)
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Director

Loyalty, Product

We still need to be able to integrate and have our clinicians set things up in Shift Admin...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

A lot of the things that we ask QGenda for can be utilized by a lot of other organizations as well,...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

We have used other scheduling solutions, and Shift Admin Scheduling has been far superior. Even our...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

Whenever we have a question or issue and have to speak to somebody at QGenda, we get an answer...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

Our people like working with the app and having the app on their phones. If someone can't work,...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

We use the Shift Admin Scheduling so much that it would be great if QGenda could add a functionality...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

When I generate the schedules through the process, the system starts to look at all the various...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

Shift Admin Scheduling is great for providers, but it lacks functionalities for administrators and...

Aug 2023
||
(0)
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Analyst/Coordinator

Operations

QGenda was smart enough to break up the training videos into three- to five-minute videos we could...

Aug 2023
||
(0)
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Director

Product

We are really happy with Shift Admin Scheduling. The product continues to give us everything that we...

Aug 2023
||
(0)
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Director

Relationship

If I am having an issue with Shift Admin Scheduling and I put in a ticket, I will typically get a...

Aug 2023
||
(0)
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Director

Culture, Operations

QGenda has never issued a new version of their training about new features and how we could use...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

I would tell a friend that the product’s ease of use, functionality, and provider satisfaction are...

Aug 2023
||
(0)
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Analyst/Coordinator

Culture, Operations

When the vendor came out and gave us their web presentation, I asked them who was already using the...

Aug 2023
||
(0)
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Director

Relationship

Before the vendor's acquisition of the system, if we had an issue, it could be resolved within days....

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

If anything ever breaks within the product, QGenda works with us very quickly to fix it and move on....

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

Anytime I have an issue, I know it will get taken care of right away if I escalate it. I can even...

Aug 2023
||
(0)
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Manager

Operations, Product

QGenda Advanced Scheduling is easy to use. There are others who find QGenda Advanced Scheduling...

Aug 2023
||
(0)
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Manager

Operations

The implementation with QGenda went fine, and I was satisfied. We were not the only department...

Aug 2023
||
(0)
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VP/Other Executive

Relationship

Like with all companies, we develop a relationship over time with one representative. and then we...

Aug 2023
||
(0)
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VP/Other Executive

Operations

I wish the process for upgrades would go faster. We meet for a few days, and then there is a lag of...

Aug 2023
||
(0)
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VP/Other Executive

Product

The quality of QGenda Advanced Scheduling has been good. The ease of use is very good. And when...

Aug 2023
||
(0)
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VP/Other Executive

Loyalty, Product

I was informed that my nurses see a different version of QGenda Advanced Scheduling than we do as...

Aug 2023
||
(0)
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VP/Other Executive

Loyalty

We are working to upgrade a couple of things. We are not quite to the point where QGenda Advanced...

Aug 2023
||
(0)
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VP/Other Executive

Relationship

QGenda has been a great company. They have a great product, and we have really benefited from it.

Aug 2023
||
(0)
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Manager

Relationship

QGenda’s user service people respond quickly when we ask a question. If they say they are going to...

Aug 2023
||
(0)
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Manager

Loyalty, Value

It was an institutional decision for QGenda Advanced Scheduling to be part of how we were going to...

Aug 2023
||
(0)
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Manager

Relationship

QGenda does a satisfactory job. Their product does well, and the functionality has been fine. There...

Aug 2023
||
(0)
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COO

Loyalty, Product

This product is very tailored to emergency medicine. It is more effective for emergency medicine...

Aug 2023
||
(0)