QGenda Physician Scheduling Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Operations, Product

Because we have multiple facility locations, not everyone is at the same standard with the same...

May 2025
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Manager

Product

For the most part, the solution works pretty well. We would almost like to have fewer features...

May 2025
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Manager

Relationship

It is really hard when we don't have a dedicated support team. We have to submit a lot of tickets,...

May 2025
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Manager

Product

I love QGenda Advanced Scheduling. It does really well. QGenda hasn't had any massive upgrades for...

May 2025
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Manager

Loyalty, Product

It would be great if the scheduling system had a better integration with the hospital EHR systems,...

May 2025
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CEO/President

Culture

QGenda Advanced Scheduling doesn't work exactly the way QGenda says it does. In the vendor's sales...

May 2025
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CEO/President

Loyalty, Value

We were using another system that wasn't meeting all our needs, so we decided to switch to QGenda...

May 2025
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CEO/President

Product, Value

The product doesn’t integrate with our payroll system, and that causes us a lot of extra work....

May 2025
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CEO/President

Relationship

We don't really work with anyone beyond the support people. If we can't get help from the support...

May 2025
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CEO/President

Operations

We can’t just throw the product at anyone. There is a very long learning curve. Because there are a...

May 2025
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Analyst/Coordinator

Loyalty, Operations, Product

I like QGenda Advanced Scheduling. It is pretty easy for us to run reports and make sure we have...

Apr 2025
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Analyst/Coordinator

Loyalty, Product

I have one particular request for QGenda. The biggest things that I get back from users are that...

Apr 2025
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Analyst/Coordinator

Operations, Product

QGenda Advanced Scheduling is a fantastic product. So far, everything has run smoothly in it. I did...

Apr 2025
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Analyst/Coordinator

Operations, Product

QGenda Advanced Scheduling is very easy to use. It gives us all the information that we need. We can...

Apr 2025
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Analyst/Coordinator

Culture

As we add more faculty to the insights in the system, there is another pricing tier where prices go...

Apr 2025
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VP/Other Executive

Loyalty, Product

There are things we would like Shift Admin Scheduling to do that it doesn't do. We have given...

Apr 2025
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VP/Other Executive

Product

We like the long-standing features of schedule flexibility, the ease of use for physicians to trade...

Apr 2025
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Manager

Operations

I was onboarded years ago, but QGenda had very good training back then. I always tell everybody that...

Apr 2025
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Manager

Operations, Product

I still manually build all the schedules myself, even though QGenda Advanced Scheduling has...

Apr 2025
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Manager

Loyalty, Relationship, Operations

QGenda always sends out upgrades in general. A lot of them don't really pertain to me, but I am...

Apr 2025
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Manager

Relationship

QGenda has good-quality support. I am not dissatisfied with it. When we first started, we had a...

Apr 2025
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Manager

Value

QGenda Advanced Scheduling is a lot better for the end user than the solution we previously used....

Apr 2025
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Manager

Operations

I would score QGenda's training as low. When we go to QGenda's website, we have all of these...

Apr 2025
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Manager

Relationship

QGenda's customer service team has been pretty quick to get on the phone when we call if we have a...

Apr 2025
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Manager

Value

QGenda does not have automated payment functionality. That is a big thing that would make Shift...

Apr 2025
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Manager

Relationship

I don't think QGenda has delivered any new technology. I don't expect anything to have any big...

Apr 2025
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Manager

Loyalty

I think Shift Admin Scheduling is part of our long-term plans, but I plan to look into other options...

Apr 2025
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Manager

Relationship

When we contact QGenda's customer service people, sometimes they go back and forth too much with...

Apr 2025
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Manager

Relationship, Product

There are functionalities that we would like to see in QGenda's system, and they say those things...

Apr 2025
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Manager

Relationship

QGenda is not really proactive. I would like them to be more proactive. Sometimes I'm included on a...

Apr 2025
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Manager

Relationship, Operations

One of the things that QGenda is really good at is when I ask if I can do something in the solution,...

Apr 2025
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Manager

Relationship

QGenda has a seemingly large turnover rate. The company has grown so much, and opportunities are...

Apr 2025
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Manager

Relationship

We have been on QGenda Advanced Scheduling for a long time, and the way customer service worked in...

Apr 2025
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Manager

Relationship, Product

QGenda has bought other products and said that they would take the highlights from those and...

Apr 2025
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Analyst/Coordinator

Relationship, Operations

When we are using the QGenda service email, sometimes the front-line staff doesn't understand what...

Apr 2025
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Analyst/Coordinator

Product

QGenda’s net ability to create new things is great, but the way they have done things in some of...

Apr 2025
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Analyst/Coordinator

Product

The strengths of QGenda Advanced Scheduling are its work patterns, automation, and the ability for...

Apr 2025
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CMIO

Product

The QGenda software has a pretty intimidating UI at first glance. There are lots of colors that they...

Apr 2025
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CMIO

Culture, Relationship, Operations

After we had been live with QGenda's system for several months, some higher-ups from QGenda met with...

Apr 2025
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CMIO

Product

I have noticed that QGenda is not constantly coming out with new and exciting features. I'm not even...

Apr 2025
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CMIO

Loyalty, Product

Other than understandable, predicted instances of downtime for upgrades, QGenda Advanced Scheduling...

Apr 2025
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CMIO

Relationship

QGenda is extremely timely with their support. When we ask for little bill changes or shareable...

Apr 2025
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Analyst/Coordinator

Value

We pay a pretty penny for QGenda Advanced Scheduling, but there are no additional charges. The...

Apr 2025
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Analyst/Coordinator

Operations

QGenda proactively offers webinars and seminars every week on the different things that the system...

Apr 2025
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Analyst/Coordinator

Relationship

With the vendor's customer service, it is very rare that we have to call back and ask for something...

Apr 2025
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Analyst/Coordinator

Culture, Relationship, Operations

QGenda will deliver if we come up with a slight suggestion. Their engineers know how to create...

Apr 2025
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Analyst/Coordinator

Product

The system is a pretty solid product that works. Its opening mechanism is good, and it produces the...

Apr 2025
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Analyst/Coordinator

Relationship

QGenda Advanced Scheduling is easily accessible to all parties. That includes the schedules and...

Apr 2025
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Analyst/Coordinator

Product

The system is a great platform that works well. It integrates with out flow just fine. I can't even...

Apr 2025
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Analyst/Coordinator

Product

There are tracking mechanisms that I would like for the system that I just haven't gotten involved...

Apr 2025
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Analyst/Coordinator

Relationship

QGenda constantly asks us if we need different things, but my organization doesn't like a lot of...

Apr 2025
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Analyst/Coordinator

Product

QGenda Advanced Scheduling does really well. Sometimes we have too many rules for it to work the way...

Apr 2025
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Analyst/Coordinator

Relationship

Any time I have a question, I can fill out the customer portal information, and QGenda gets right on...

Apr 2025
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Analyst/Coordinator

Operations

I do like the training from QGenda. They have training every month online that we can look at, and...

Apr 2025
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Analyst/Coordinator

Product

We use the integration capabilities with QGenda Advanced Scheduling. Our information for who covers...

Apr 2025
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Analyst/Coordinator

Operations

I think QGenda does a great job with their implementation and upgrades. It may be good to have a...

Apr 2025
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Manager

Operations, Product

Where the vendor excels is just solving our overall problem. Initially, our call schedule was being...

Apr 2025
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Manager

Value

I have recommended this solution to peers and will continue to do so. This is not the first...

Apr 2025
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Manager

Relationship

Right now, we put stuff into QGenda Advanced Scheduling, and then my administrative assistants take...

Apr 2025
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Manager

Relationship, Operations

When QGenda is doing updates or upgrades, they will alert us. When we log in to the system, if...

Apr 2025
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Manager

Relationship, Operations, Product

My satisfaction is very high with the ease of use, but some providers don't feel the same because...

Apr 2025
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Director

Loyalty

We came from Shift Admin, and they had a very good product. They had a schedule-creation software...

Apr 2025
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Director

Operations, Product

QGenda could work on the quality for end users. For physicians and others who are utilizing QGenda's...

Apr 2025
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(0)
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Director

Product, Value

With QGenda's system, we have an integration that we have built both with our data warehouse and...

Apr 2025
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Director

Operations

Early on in the implementation of QGenda's system, there was a lack of clarity and communication...

Apr 2025
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Director

Culture, Loyalty

There were a number of things in the sales process that QGenda said they already did, but when it...

Apr 2025
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Director

Culture

QGenda kept 80% of the promises they made in the sales pitch. So there were a lot of things that...

Apr 2025
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Director

Loyalty

We do some unique things, and QGenda is the only vendor in the market that offers to do things the...

Apr 2025
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Analyst/Coordinator

Operations, Product

I like the ease of scheduling things with QGenda Advanced Scheduling and the fact that it is really...

Apr 2025
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Analyst/Coordinator

Product

I don't know why, but the hospital is on a separate scheduling platform from our department. So I...

Apr 2025
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Analyst/Coordinator

Relationship

QGenda has been very responsive, and the people I have worked with have been empowered to solve my...

Apr 2025
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Manager

Relationship

The QGenda support people I work with regularly know that I work through issues in my head, and they...

Apr 2025
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Manager

Product

One pain point in QGenda Advanced Scheduling is that if a faculty member puts in their vacation time...

Apr 2025
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Manager

Operations

We have some schedulers who pick up QGenda Advanced Scheduling quickly, and we have others who...

Apr 2025
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Manager

Product

We use QGenda Advanced Scheduling as a resource. I don't have to search a whole bunch of different...

Apr 2025
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Manager

Product

When discussing QGenda's solution with other departments, I emphasize the importance of thoroughly...

Apr 2025
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Manager

Loyalty

When we first wanted to go with QGenda Advanced Scheduling, we thought the system would be super...

Apr 2025
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Manager

Operations, Product

QGenda Advanced Scheduling is easy to use. If someone is not afraid to play around, look around, and...

Apr 2025
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Manager

Relationship, Operations

QGenda is always improving. Compared to the other vendors I have worked with in other departments,...

Apr 2025
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Director

Operations

QGenda rates at the top of the scale for their implementation services because they update QGenda...

Mar 2025
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Director

Value

QGenda Advanced Scheduling is a relatively expensive thing. However, I have not heard any bad things...

Mar 2025
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Director

Culture

I personally love QGenda. They absolutely keep their promises, and when I have requested training...

Mar 2025
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Director

Relationship, Operations

There was one issue we had where we were requesting something, and it took a lot longer than QGenda...

Mar 2025
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Director

Product

I would like to see more ease with migrating schedules from one database to another. However, I...

Mar 2025
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Director

Product

I like the automation feature in Shift Admin Scheduling. I like the color coding. I like the fact...

Mar 2025
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Analyst/Coordinator

Product

QGenda Advanced Scheduling has just been plugging along nicely. It is the same schedule for us to...

Mar 2025
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Analyst/Coordinator

Product

QGenda has made some changes. We have had no issues with any upgrades we have done with QGenda....

Mar 2025
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CIO

Operations

We have been very happy with the implementation of QGenda's system, although everybody can get...

Mar 2025
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CIO

Relationship

I grew up on the vendor side, and only in the last several years have I been on the health system...

Mar 2025
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CIO

Loyalty, Product

We think very highly of QGenda Advanced Scheduling, and that is why we are deploying it more widely....

Mar 2025
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Analyst/Coordinator

Relationship

I like QGenda’s customer support people. They help us. I like how flexible they are. We sometimes...

Feb 2025
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Analyst/Coordinator

Operations

I put in a request for some work patterns, and QGenda gave us some. Even though the work patterns...

Feb 2025
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Analyst/Coordinator

Operations, Product

I like that this solution is user friendly to some extent. I run a schedule for everybody, and I...

Feb 2025
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Analyst/Coordinator

Product

I had a request from one of our admins about how many times a clinician had a resident with them and...

Feb 2025
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Manager

Operations

Up until last year, QGenda would assign one person who would be dedicated to each practice, so we...

Feb 2025
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Manager

Relationship

My executive involvement from QGenda has changed. The person I had for the longest time was just...

Feb 2025
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Manager

Relationship

QGenda has a new support system. Previously, we could call QGenda and submit a quick question...

Feb 2025
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Manager

Product

I would definitely recommend QGenda to a peer or friend. QGenda Advanced Scheduling is easy. I think...

Feb 2025
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Manager

Product

There are absolutely things I would like in QGenda Advanced Scheduling. For example, tasks have pay...

Feb 2025
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Manager

Culture, Relationship

QGenda just came out with two things that they said they did because of things they heard from their...

Feb 2025
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Manager

Relationship, Operations

In QGenda's new support system, everything goes in and has to be triaged. There is not a direct...

Feb 2025
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Manager

Operations

QGenda does keep all of their promises because they don't make promises too often. They just tell us...

Feb 2025
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Manager

Loyalty

One of the things I do like about QGenda's new support system is that I can see everything that is...

Feb 2025
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Physician

Operations, Product

I would like a simpler UI and approach with QGenda Advanced Scheduling. The system is sometimes very...

Feb 2025
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Physician

Operations, Product

I have used other systems, and QGenda Advanced Scheduling is far superior from what I have seen, so...

Feb 2025
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Physician

Relationship

With QGenda, we have been bounced around to several different people. Every time the vendor fixes...

Feb 2025
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Director

Relationship

QGenda is really easy to work with. We can typically call, and if it is something simple, we...

Feb 2025
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Director

Product

I love Shift Admin Scheduling. The scheduling algorithm and the ability to tweak it and alter it to...

Feb 2025
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Analyst/Coordinator

Loyalty

QGenda Advanced Scheduling is part of our long-term plans. My organization is committed to it. For...

Feb 2025
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Analyst/Coordinator

Loyalty, Relationship

I have never had an issue with my problems getting solved. Unless QGenda crashes and burns and their...

Feb 2025
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Analyst/Coordinator

Operations, Product

I have moved to a new department, and this department utilizes QGenda Advanced Scheduling in a more...

Feb 2025
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Manager

Product

We use QGenda Advanced Scheduling for our organization's call schedules and for provider scheduling....

Feb 2025
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Director

Relationship

When we contact the vendor's support about the infrastructure churn, I don't always think they give...

Feb 2025
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Director

Product

I think the analytics piece of the solution still leaves a bit to be desired. The efficacy of the...

Feb 2025
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Director

Culture, Loyalty, Relationship

I have reached out to one support individual to ask for something, and either the person I was...

Feb 2025
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Director

Relationship, Product

The vendor needs to work on the expediency of their replies and they need to increase the attention...

Feb 2025
||
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Director

Loyalty, Product

We continue to use the product. It is embedded in some of the core infrastructure that we have, and...

Feb 2025
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Director

Product

Some of the QGenda upgrades, if not the programmatic infrastructure itself, are a bit clunky. Things...

Feb 2025
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Physician

Product

I would like to see prepackaged, preprogrammed conditional functions in QGenda Advanced Scheduling....

Jan 2025
||
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Physician

Relationship

In the past, we could contact a human being by name. We would know what they looked like and could...

Jan 2025
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Physician

Product

I would buy QGenda Advanced Scheduling again. It is the best product on the market. The way that we...

Jan 2025
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Physician

Product

The best feature of QGenda Advanced Scheduling is that it allows us to have a single source of...

Jan 2025
||
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Physician

Loyalty, Product

When we are looking at a task in the rank-and-file product in QGenda Advanced Scheduling, the...

Jan 2025
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Physician

Relationship

Sometimes QGenda is slow to keep their promises, but I consider them to be an honorable company.

Jan 2025
||
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Manager

Operations, Product

I would like to not have to build half of my schedule by hand. I think there are opportunities for...

Jan 2025
||
(0)
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Manager

Relationship, Value

The vendor could improve by giving customers a more personal touch. It very much feels like we are a...

Jan 2025
||
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Manager

Product

The product can sometimes be really slow during heavy schedule build times, and I don't know why....

Jan 2025
||
(0)
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Manager

Relationship, Operations

I think part of the reason the support quality has decreased over the last year or year and a half...

Jan 2025
||
(0)
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Manager

Product

Our organization is very unique, so a lot of the vendor's upgrades don't pertain to our type of...

Jan 2025
||
(0)
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Manager

Relationship, Product

QGenda tries to do things better, and they try to make improvements. They are continuing to make...

Jan 2025
||
(0)
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Manager

Relationship, Operations

The vendor trains us fairly well. However, I feel like I know more than the QGenda representatives...

Jan 2025
||
(0)
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Manager

Relationship

We used to have a dedicated person we could go to with any issue we had, but the vendor has moved to...

Jan 2025
||
(0)
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Manager

Culture, Loyalty, Relationship

I'm just really happy with QGenda. They made a lot of promises to us at the beginning when they were...

Jan 2025
||
(0)
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Manager

Relationship, Product

Using Shift Admin Scheduling is a simple process. We get decent service from QGenda when we need to...

Jan 2025
||
(0)
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Analyst/Coordinator

Product

We sync all of our providers' Outlook calendars with QGenda's system, so it automatically populates...

Jan 2025
||
(0)
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Analyst/Coordinator

Relationship

When I call the vendor's support people, the experience is usually fine. There was a period a while...

Jan 2025
||
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Analyst/Coordinator

Product

The product works great for us. I'm glad there is some kind of scheduling system because people used...

Jan 2025
||
(0)
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Analyst/Coordinator

Relationship, Product

We are very committed to QGenda Advanced Scheduling. The insights tool, dashboard reporting, and...

Jan 2025
||
(0)
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Analyst/Coordinator

Operations, Product

Scheduling in QGenda's product can be complicated. There are a lot of aspects that go into...

Jan 2025
||
(0)
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Analyst/Coordinator

Relationship

What I like about QGenda is they are looking at serving their customers in a greater way. Not all...

Jan 2025
||
(0)
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Analyst/Coordinator

Relationship

QGenda has been working on their support structure. In fact, they finally have a customer portal....

Jan 2025
||
(0)
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Manager

Value

There are obviously things that QGenda has as part of their overall product that we can purchase in...

Jan 2025
||
(0)
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Manager

Relationship

Anytime I have reached out for help or support and asked QGenda to help do something, they have been...

Jan 2025
||
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Manager

Product

In terms of integrations that would make my job much easier, probably the biggest thing is a way to...

Jan 2025
||
(0)
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Manager

Operations, Product

The product is not very intuitive. If we are having an issue with something in terms of how to fix...

Jan 2025
||
(0)
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Manager

Product

This is a minor pain point for me, but I validate a lot of schedules in looking for conflicts and...

Jan 2025
||
(0)
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Manager

Product, Value

I love that I can track everybody in one spot and see not only what they are doing clinically but...

Jan 2025
||
(0)
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Manager

Product, Value

We use QGenda's system for our internal scheduling. That is all we use it for. We like it for that...

Jan 2025
||
(0)
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Manager

Relationship, Operations

I don't really know anything about new technology from QGenda. QGenda sends me emails sometimes, but...

Jan 2025
||
(0)
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Analyst/Coordinator

Relationship, Product

We have asked QGenda to do certain things several times, and they haven’t done those things, so that...

Jan 2025
||
(0)
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Analyst/Coordinator

Relationship, Product

We have a provider who worked at another organization that had QGenda Advanced Scheduling, and for...

Jan 2025
||
(0)
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Analyst/Coordinator

Product

I would recommend QGenda Advanced Scheduling. It is a good product, and it is easy. It is much...

Jan 2025
||
(0)
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Analyst/Coordinator

Relationship, Operations

With QGenda, we would like to see a little more responsiveness and training in terms of certain...

Jan 2025
||
(0)
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Analyst/Coordinator

Relationship, Operations

We used to have amazing responses from our previous QGenda person, but unfortunately, we don't have...

Jan 2025
||
(0)
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Analyst/Coordinator

Loyalty, Product

There are things we could give feedback on to make Shift Admin Scheduling better. Under the admin...

Jan 2025
||
(0)
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Analyst/Coordinator

Product

In Shift Admin Scheduling, when we are on the admin side of the schedule and type in a doctor’s...

Jan 2025
||
(0)
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Analyst/Coordinator

Operations

With training, it is easier for someone to walk us through QGenda Advanced Scheduling than it is to...

Jan 2025
||
(0)
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Analyst/Coordinator

Relationship

QGenda used to assign a specific person to work with our program, and I miss that. QGenda's support...

Jan 2025
||
(0)
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Analyst/Coordinator

Operations, Product

Everything has its hang-ups, but overall, we are very satisfied with QGenda's system. Once we know...

Jan 2025
||
(0)
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Manager

Operations

QGenda does a really decent job of putting training together, and our QGenda contact is phenomenal....

Jan 2025
||
(0)
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Manager

Operations, Product

QGenda Advanced Scheduling isn't particularly easy to use. I tell users what to look out for, and...

Jan 2025
||
(0)
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Manager

Culture

I got an email from QGenda's sales team about the vendor's new credentialing system, and I forwarded...

Jan 2025
||
(0)
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Manager

Relationship

With QGenda's support, it used to be that we were assigned a backup person. However, a couple of...

Jan 2025
||
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Manager

Product

Our doctors love QGenda Advanced Scheduling because they can schedule and punch in the same system....

Jan 2025
||
(0)
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Analyst/Coordinator

Product

It is nice that we can add different notes and stuff so that the doctors know whether they are on...

Dec 2024
||
(0)
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Analyst/Coordinator

Product

I just love QGenda, and I talk about them all the time. It is nice that the doctors can get the...

Dec 2024
||
(0)
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Analyst/Coordinator

Relationship

QGenda is very quick to respond if I have a question, and if they don’t have an answer, they will...

Dec 2024
||
(0)
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Analyst/Coordinator

Culture, Product

At one point, QGenda told me that QGenda Advanced Scheduling and Epic's system would be able to talk...

Dec 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations

I work with QGenda regularly to improve and keep QGenda Advanced Scheduling updated. I try to...

Oct 2024
||
(0)
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Analyst/Coordinator

Operations

Instead of having to work and set up a meeting where QGenda shows us how to do something, I would...

Oct 2024
||
(0)
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Analyst/Coordinator

Operations

There is no training by QGenda exactly. We have a person who goes around the departments to help...

Oct 2024
||
(0)
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Analyst/Coordinator

Operations, Product

QGenda Advanced Scheduling is a one-stop shop. I think that the solution is very user friendly. I...

Oct 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

QGenda is working on some integrations for us, and my understanding is that we are going to be...

Oct 2024
||
(0)
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VP/Other Executive

Loyalty

My overall satisfaction with the system in 12 months will probably be slightly higher. QGenda is...

Oct 2024
||
(0)
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VP/Other Executive

Operations, Value

QGenda wants to charge us for some additional implementation project fees. That isn't entirely...

Oct 2024
||
(0)
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 or  to see details.

VP/Other Executive

Product

The main improvement I would like to see in the system is with some of its reporting pieces. I have...

Oct 2024
||
(0)
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VP/Other Executive

Operations

QGenda delivers, but for the first few years after we bought their system, they basically left us...

Oct 2024
||
(0)
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Manager

Relationship, Operations

QGenda should have comprehensive training on the application and be more responsive to questions...

Oct 2024
||
(0)
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Manager

Product

The challenging part of QGenda Advanced Scheduling is getting things like additional providers and...

Oct 2024
||
(0)
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Manager

Relationship

QGenda’s support is responsive, but we have to know who to reach out to.

Oct 2024
||
(0)
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Manager

Operations, Product

Across the whole system, QGenda Advanced Scheduling is very user friendly, easy to populate, and...

Oct 2024
||
(0)
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Manager

Operations, Product

It depends on the end user, but people who are comfortable with technology are fine with QGenda...

Sep 2024
||
(0)
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Manager

Product

We would like to see some kind of drafting of schedules for review before publication in QGenda...

Sep 2024
||
(0)
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Manager

Relationship

The folks who built our QGenda Advanced Scheduling platform have moved up in the organization, and...

Sep 2024
||
(0)
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Manager

Loyalty, Relationship

QGenda has too many support issues going on for me to recommend QGenda Advanced Scheduling. When...

Sep 2024
||
(0)
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Manager

Product

I can't download data out of QGenda Advanced Scheduling very easily, and I have no access to...

Sep 2024
||
(0)
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Manager

Relationship

The QGenda customer support is not great. They have moved away from a direct contact to a call...

Sep 2024
||
(0)
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 or  to see details.

Manager

Relationship, Product

QGenda will make changes in their programming and not roll the changes out to us. All our reports...

Sep 2024
||
(0)
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Manager

Relationship, Operations

The product is not terrible, and when set up correctly, it works as promoted. But our rollout was...

Sep 2024
||
(0)
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Manager

Culture

It has only been in this last year that QGenda has changed their model, and we have run into...

Sep 2024
||
(0)
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Director

Product

Shift Admin Scheduling is fairly complex. That makes it a good and powerful thing on my end, but it...

Sep 2024
||
(0)
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Director

Product

Ultimately, Shift Admin Scheduling is by far the best option, and I would absolutely go with it...

Sep 2024
||
(0)
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 or  to see details.

Director

Culture, Value

I have never had QGenda charge me for anything except for monthly subscription fees per dollar. The...

Sep 2024
||
(0)
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Director

Relationship

I highly recommend Shift Admin Scheduling. The vendor has good customer service, and the system is...

Sep 2024
||
(0)
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Director

Product

I wish that QGenda continued to provide updates that made administering a large and complicated...

Sep 2024
||
(0)
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Manager

Operations

A lot of the training events that the vendor offers are on aspects of the system that have been...

Sep 2024
||
(0)
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Manager

Product

Even though I have played around with the system for quite some time, it isn't quite as compatible...

Sep 2024
||
(0)
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Manager

Product, Value

When managing a large number of staff members, it is nice that we can adjust the system's settings...

Sep 2024
||
(0)
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Manager

Relationship

The vendor doesn't really do anything proactively. I am not necessarily sure that they even could,...

Sep 2024
||
(0)
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Manager

Culture, Relationship, Operations

Initially, when we rolled out Shift Admin Scheduling, we had some issues, and there was some talk...

Sep 2024
||
(0)
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Manager

Loyalty

We wanted to reduce schedule time, schedule creation time, improve clarity on the workload, and do...

Sep 2024
||
(0)
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 or  to see details.

Manager

Relationship

Anytime QGenda makes big changes, I am extremely satisfied. The company is usually pretty quick on...

Sep 2024
||
(0)
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Manager

Product

QGenda’s vision is excellent. I have seen small updates here and there that have helped with the...

Sep 2024
||
(0)
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Manager

Product

When it comes to doing reports, I can build them, but they are really hard for anybody else. Even...

Sep 2024
||
(0)
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Manager

Operations

QGenda’s help center is really good, but I have tried to search for some things before and haven't...

Sep 2024
||
(0)
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Manager

Product, Value

I would probably recommend QGenda's system. It saves time. But it really depends on whether a user...

Sep 2024
||
(0)
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Manager

Product

When providers get an email to do a swap, they have to log on, find the page that they need to go...

Sep 2024
||
(0)
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Manager

Product

Sometimes we want to pull statistics, and some of the options we have to choose don't sum up...

Sep 2024
||
(0)
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Manager

Culture, Relationship

Qgenda is usually pretty responsive. I don't know whether there is really much that needs to be...

Sep 2024
||
(0)
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Manager

Product, Value

If I have to redo a part of the schedule, I don't have to clear everything and manually do...

Sep 2024
||
(0)
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Analyst/Coordinator

Operations

QGenda is pretty user friendly for end users for the most part. It didn't require a lot of training...

Aug 2024
||
(0)
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Analyst/Coordinator

Operations, Product

People who aren't QGenda representatives question whether the system is going to break or get messed...

Aug 2024
||
(0)
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Analyst/Coordinator

Culture, Relationship

I would definitely recommend QGenda's system because it has a lot of features that we haven't even...

Aug 2024
||
(0)
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Analyst/Coordinator

Relationship

Our representatives have strengthened our relationship with QGenda a lot. Those representatives met...

Aug 2024
||
(0)
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Analyst/Coordinator

Operations, Product

I would like an actual, good manual for QGenda Advanced Scheduling. The system has a help button at...

Aug 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

We initially engaged with the system so that we could have all of our scheduling in one place and...

Aug 2024
||
(0)
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Analyst/Coordinator

Relationship

The people who QGenda has assigned to us have been wonders in keeping our business for the vendor....

Aug 2024
||
(0)
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Analyst/Coordinator

Culture

QGenda doesn't bill us for every little thing. They stick to packages and are very transparent about...

Aug 2024
||
(0)
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Analyst/Coordinator

Relationship

Our account representative reaches out to us regularly, and we have their contact information if...

Aug 2024
||
(0)
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Director

Relationship, Product

We can't get QGenda to make a few promises, but all the ones they make, they keep. Every now and...

Aug 2024
||
(0)
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Director

Operations, Product

The product is easy for the end user. The learning curve for the administrators who do the...

Aug 2024
||
(0)
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Director

Relationship

I don't know who my executive is. If the person who is selling me the product checks in recurringly,...

Aug 2024
||
(0)
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Director

Relationship, Product

When we started out, we really used the tool's power. QGenda has made it more powerful, and we have...

Aug 2024
||
(0)
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Director

Relationship, Product

We love the product. We love that it integrates the schedules across multiple sites and makes it...

Aug 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

There is an app for Shift Admin Scheduling that every provider uses all the time. It would be great...

Aug 2024
||
(0)
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Analyst/Coordinator

Operations

Shift Admin Scheduling is easy to use, and the end-user experience is very good. I don't have to...

Aug 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Loyalty

There have been some rumors that QGenda was going to get rid of Shift Admin Scheduling in some...

Aug 2024
||
(0)
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 or  to see details.

Physician

Relationship

QGenda is usually reactive. We have a project manager for our organization, and I always know more...

Aug 2024
||
(0)
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Physician

Relationship, Operations, Product, Value

QGenda has a lot of possibilities, but there are multiple ways to do the same thing. The product has...

Aug 2024
||
(0)
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 or  to see details.

Physician

Relationship

QGenda seems like a good company with the right intentions, but they are having a lot of growing...

Aug 2024
||
(0)
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Physician

Relationship, Operations

Over the past year, QGenda has changed their support model where they used to send out a dedicated...

Aug 2024
||
(0)
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Director

Operations, Product

I have muscle memory with QGenda Advanced Scheduling, and I can use it with my eyes closed. The...

Aug 2024
||
(0)
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Director

Relationship, Operations, Product

With anything that I would like to have, I let QGenda know, and they do it. The only thing that I...

Aug 2024
||
(0)
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Analyst/Coordinator

Relationship

I really wish QGenda would give us a designated team that knows our system inside and out. That...

Aug 2024
||
(0)
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Analyst/Coordinator

Product

QGenda could improve the ease of changing shifts and could keep a good track of those changes.

Aug 2024
||
(0)
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Analyst/Coordinator

Product

The scheduling in QGenda Advanced Scheduling is very easy to use, and it is easy for physicians to...

Aug 2024
||
(0)
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Analyst/Coordinator

Relationship

Our biggest dissatisfier here is the group customer service because we are getting a new person we...

Aug 2024
||
(0)
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Analyst/Coordinator

Relationship

QGenda is very good when we bring ideas to them; they do eventually build and execute what we have...

Aug 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations

The system runs pretty reliably. If it doesn't, then QGenda usually is on top of getting the...

Aug 2024
||
(0)
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Analyst/Coordinator

Relationship

The executive leadership has for the first time ever gotten involved with us because of an...

Aug 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

QGenda Advanced Scheduling is one of the more complex and capable scheduling applications out there....

Aug 2024
||
(0)
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Analyst/Coordinator

Culture, Relationship

It is very hard to get QGenda to fulfill what they say they are going to do at times. We had trouble...

Aug 2024
||
(0)
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Analyst/Coordinator

Product

Downtime notification comes through when we log in to the app. Downtime notices are pretty aptly managed....

Aug 2024
||
(0)
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Physician

Relationship, Product

QGenda has always been really good about working interfaces on the admin side. The solution is...

Jul 2024
||
(0)
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Physician

Value

QGenda is a pretty visionary company. I recommend QGenda to everybody. I have been a very big...

Jul 2024
||
(0)
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Physician

Product

We are starting to integrate QGenda with a graduate medical education software client. It is...

Jul 2024
||
(0)
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Physician

Culture, Relationship

When we originally signed on with the vendor, we had an account representative, and the service was...

Jul 2024
||
(0)
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Physician

Operations

The vendor offers a lot of training. But it is very hard for clinicians to always catch up with...

Jul 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

I don't see us going away from QGenda. In fact, I keep pushing the hospital to go to QGenda every...

Jul 2024
||
(0)
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Analyst/Coordinator

Product

I like QGenda Advanced Scheduling’s ease of use, its integration with the phones, and our ability to...

Jul 2024
||
(0)
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Analyst/Coordinator

Product

One of the biggest things I would change with QGenda Advanced Scheduling is it has a validate button...

Jul 2024
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Analyst/Coordinator

Relationship

Most of the issues that I have had with QGenda are me just forgetting to assign a call at some...

Jul 2024
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Physician

Product

The initial promise was that QGenda Advanced Scheduling would do the scheduling for us, and it is...

Jul 2024
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Physician

Loyalty

QGenda Advanced Scheduling is fairly easy to use. The user interface is pretty easy. The stats that...

Jul 2024
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Manager

Culture, Value

QGenda Advanced Scheduling is exorbitantly a lot more expensive than other applications, but we have...

Jul 2024
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Manager

Product

QGenda Advanced Scheduling really meets our needs. I love the automatic generation in the system,...

Jul 2024
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Manager

Relationship, Operations

QGenda still supports us a lot with our turnover with administration, and they do a lot of...

Jul 2024
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Manager

Product

QGenda Advanced Scheduling has a lot of features within it that are interdependent on each other, so...

Jul 2024
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Manager

Relationship

We do not use QGenda’s phone or web support because it is so much worse than just emailing. We use...

Jul 2024
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Manager

Product

I dislike how easily the QGenda Advanced Scheduling system can be broken by bringing on new faculty,...

Jul 2024
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Manager

Product

We use insights for reporting, and we have targets our faculty is trying to meet for clinical...

Jul 2024
||
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Manager

Relationship

QGenda does their best to keep all promises. The hardest thing for us has been the turnover in their...

Jul 2024
||
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Manager

Loyalty, Operations, Value

The only reason my rating for QGenda’s implementation services is not a top mark is that it isn't...

Jul 2024
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Manager

Relationship, Operations

I would share with another health system that QGenda Advanced Scheduling is a robust product with...

Jul 2024
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Manager

Loyalty

We are hoping to deploy QGenda Advanced Scheduling throughout the network, and that will help give...

Jul 2024
||
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Director

Loyalty

QGenda Advanced Scheduling is part of our long-term plans because it is basically the software that...

Jul 2024
||
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Director

Culture, Value

There are a couple of integrations with the product that I would prefer to have that we don't have...

Jul 2024
||
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Director

Product

I definitely like that QGenda has a good support system for us. I like that the product is the...

Jul 2024
||
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Director

Operations, Product

The vendor could improve on the number of clicks that it takes to get things done. One of the...

Jul 2024
||
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Director

Operations

We have had some issues with some of our QGenda consultants on different specialties. One example is...

Jul 2024
||
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Physician

Relationship

I really like QGenda. When it comes to things that are going well, A, they solved a problem that we...

Jul 2024
||
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Physician

Relationship

The problem with QGenda is that I don't think they have many organizations like ours. Our practice...

Jul 2024
||
(0)
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VP/Other Executive

Value

I don't know that QGenda avoids charging, but when I raise questions about charges, the vendor will...

Jul 2024
||
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VP/Other Executive

Operations

QGenda's training is good. A lot of it is self-directed on their homepage, and they have a lot of...

Jul 2024
||
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VP/Other Executive

Relationship

Every time we put in an email with the vendor's support people, the vendor's people will send an...

Jul 2024
||
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VP/Other Executive

Product

Some of our staff members grumble about QGenda Advanced Scheduling because they send emails to...

Jul 2024
||
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VP/Other Executive

Loyalty, Relationship

If my hospital said I couldn't have QGenda Advanced Scheduling anymore, I would tell them to find...

Jul 2024
||
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VP/Other Executive

Relationship

QGenda has been very responsive. They do a lot in the background, and they allow us to learn and to...

Jul 2024
||
(0)
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VP/Other Executive

Relationship

Previously, we would grumble because our QGenda support people would rise in the ranks and get...

Jul 2024
||
(0)
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COO

Product

We absolutely love the product and service. QGenda Advanced Scheduling has so many features like...

Jul 2024
||
(0)
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COO

Loyalty, Product

If QGenda were to add a recruiting database, QGenda Advanced Scheduling would officially be an...

Jul 2024
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Director

Product

The one thing that might be nice in QGenda's system would be the ability to have an area where we...

Jun 2024
||
(0)
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Director

Culture, Product

QGenda's system doesn't really integrate, but there isn't a need for that. Shift Admin Scheduling...

Jun 2024
||
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