QGenda Physician Scheduling Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Operations, Product
It depends on the end user, but people who are comfortable with technology are fine with QGenda...
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Product
We would like to see some kind of drafting of schedules for review before publication in QGenda...
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Relationship
The folks who built our QGenda Advanced Scheduling platform have moved up in the organization, and...
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Loyalty, Relationship
QGenda has too many support issues going on for me to recommend QGenda Advanced Scheduling. When...
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Product
I can't download data out of QGenda Advanced Scheduling very easily, and I have no access to...
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Relationship
The QGenda customer support is not great. They have moved away from a direct contact to a call...
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Relationship, Product
QGenda will make changes in their programming and not roll the changes out to us. All our reports...
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Relationship, Operations
The product is not terrible, and when set up correctly, it works as promoted. But our rollout was...
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Culture
It has only been in this last year that QGenda has changed their model, and we have run into...
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Product
Shift Admin Scheduling is fairly complex. That makes it a good and powerful thing on my end, but it...
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Product
Ultimately, Shift Admin Scheduling is by far the best option, and I would absolutely go with it...
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Culture, Value
I have never had QGenda charge me for anything except for monthly subscription fees per dollar. The...
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Relationship
I highly recommend Shift Admin Scheduling. The vendor has good customer service, and the system is...
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Product
I wish that QGenda continued to provide updates that made administering a large and complicated...
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Operations
A lot of the training events that the vendor offers are on aspects of the system that have been...
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Product
Even though I have played around with the system for quite some time, it isn't quite as compatible...
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Product, Value
When managing a large number of staff members, it is nice that we can adjust the system's settings...
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Relationship
The vendor doesn't really do anything proactively. I am not necessarily sure that they even could,...
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Culture, Relationship, Operations
Initially, when we rolled out Shift Admin Scheduling, we had some issues, and there was some talk...
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Loyalty
We wanted to reduce schedule time, schedule creation time, improve clarity on the workload, and do...
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Relationship
Anytime QGenda makes big changes, I am extremely satisfied. The company is usually pretty quick on...
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Product
QGenda’s vision is excellent. I have seen small updates here and there that have helped with the...
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Product
When it comes to doing reports, I can build them, but they are really hard for anybody else. Even...
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Operations
QGenda’s help center is really good, but I have tried to search for some things before and haven't...
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Product, Value
I would probably recommend QGenda's system. It saves time. But it really depends on whether a user...
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Product
When providers get an email to do a swap, they have to log on, find the page that they need to go...
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Product
Sometimes we want to pull statistics, and some of the options we have to choose don't sum up...
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Culture, Relationship
Qgenda is usually pretty responsive. I don't know whether there is really much that needs to be...
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Product, Value
If I have to redo a part of the schedule, I don't have to clear everything and manually do...
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Operations
QGenda is pretty user friendly for end users for the most part. It didn't require a lot of training...
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Operations, Product
People who aren't QGenda representatives question whether the system is going to break or get messed...
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Culture, Relationship
I would definitely recommend QGenda's system because it has a lot of features that we haven't even...
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Relationship
Our representatives have strengthened our relationship with QGenda a lot. Those representatives met...
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Operations, Product
I would like an actual, good manual for QGenda Advanced Scheduling. The system has a help button at...
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Loyalty, Product
We initially engaged with the system so that we could have all of our scheduling in one place and...
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Relationship
The people who QGenda has assigned to us have been wonders in keeping our business for the vendor....
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Culture
QGenda doesn't bill us for every little thing. They stick to packages and are very transparent about...
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Relationship
Our account representative reaches out to us regularly, and we have their contact information if...
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Relationship, Product
We can't get QGenda to make a few promises, but all the ones they make, they keep. Every now and...
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Operations, Product
The product is easy for the end user. The learning curve for the administrators who do the...
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Relationship
I don't know who my executive is. If the person who is selling me the product checks in recurringly,...
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Relationship, Product
When we started out, we really used the tool's power. QGenda has made it more powerful, and we have...
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Relationship, Product
We love the product. We love that it integrates the schedules across multiple sites and makes it...
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Loyalty, Product
There is an app for Shift Admin Scheduling that every provider uses all the time. It would be great...
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Operations
Shift Admin Scheduling is easy to use, and the end-user experience is very good. I don't have to...
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Loyalty
There have been some rumors that QGenda was going to get rid of Shift Admin Scheduling in some...
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Relationship
QGenda is usually reactive. We have a project manager for our organization, and I always know more...
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Relationship, Operations, Product, Value
QGenda has a lot of possibilities, but there are multiple ways to do the same thing. The product has...
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Relationship
QGenda seems like a good company with the right intentions, but they are having a lot of growing...
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Relationship, Operations
Over the past year, QGenda has changed their support model where they used to send out a dedicated...
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Operations, Product
I have muscle memory with QGenda Advanced Scheduling, and I can use it with my eyes closed. The...
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Relationship, Operations, Product
With anything that I would like to have, I let QGenda know, and they do it. The only thing that I...
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Relationship
I really wish QGenda would give us a designated team that knows our system inside and out. That...
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Product
QGenda could improve the ease of changing shifts and could keep a good track of those changes.
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Product
The scheduling in QGenda Advanced Scheduling is very easy to use, and it is easy for physicians to...
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Relationship
Our biggest dissatisfier here is the group customer service because we are getting a new person we...
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Relationship
QGenda is very good when we bring ideas to them; they do eventually build and execute what we have...
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Relationship, Operations
The system runs pretty reliably. If it doesn't, then QGenda usually is on top of getting the...
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Relationship
The executive leadership has for the first time ever gotten involved with us because of an...
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Product
QGenda Advanced Scheduling is one of the more complex and capable scheduling applications out there....
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Culture, Relationship
It is very hard to get QGenda to fulfill what they say they are going to do at times. We had trouble...
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Product
Downtime notification comes through when we log in to the app. Downtime notices are pretty aptly managed....
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Relationship, Product
QGenda has always been really good about working interfaces on the admin side. The solution is...
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Value
QGenda is a pretty visionary company. I recommend QGenda to everybody. I have been a very big...
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Product
We are starting to integrate QGenda with a graduate medical education software client. It is...
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Culture, Relationship
When we originally signed on with the vendor, we had an account representative, and the service was...
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Operations
The vendor offers a lot of training. But it is very hard for clinicians to always catch up with...
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Loyalty, Relationship
I don't see us going away from QGenda. In fact, I keep pushing the hospital to go to QGenda every...
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Product
I like QGenda Advanced Scheduling’s ease of use, its integration with the phones, and our ability to...
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Product
One of the biggest things I would change with QGenda Advanced Scheduling is it has a validate button...
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Relationship
Most of the issues that I have had with QGenda are me just forgetting to assign a call at some...
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Product
The initial promise was that QGenda Advanced Scheduling would do the scheduling for us, and it is...
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Loyalty
QGenda Advanced Scheduling is fairly easy to use. The user interface is pretty easy. The stats that...
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Culture, Value
QGenda Advanced Scheduling is exorbitantly a lot more expensive than other applications, but we have...
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Product
QGenda Advanced Scheduling really meets our needs. I love the automatic generation in the system,...
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Relationship, Operations
QGenda still supports us a lot with our turnover with administration, and they do a lot of...
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Product
QGenda Advanced Scheduling has a lot of features within it that are interdependent on each other, so...
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Relationship
We do not use QGenda’s phone or web support because it is so much worse than just emailing. We use...
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Product
I dislike how easily the QGenda Advanced Scheduling system can be broken by bringing on new faculty,...
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Product
We use insights for reporting, and we have targets our faculty is trying to meet for clinical...
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Relationship
QGenda does their best to keep all promises. The hardest thing for us has been the turnover in their...
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Loyalty, Operations, Value
The only reason my rating for QGenda’s implementation services is not a top mark is that it isn't...
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Relationship, Operations
I would share with another health system that QGenda Advanced Scheduling is a robust product with...
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Loyalty
We are hoping to deploy QGenda Advanced Scheduling throughout the network, and that will help give...
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Loyalty
QGenda Advanced Scheduling is part of our long-term plans because it is basically the software that...
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Culture, Value
There are a couple of integrations with the product that I would prefer to have that we don't have...
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Product
I definitely like that QGenda has a good support system for us. I like that the product is the...
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Operations, Product
The vendor could improve on the number of clicks that it takes to get things done. One of the...
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Operations
We have had some issues with some of our QGenda consultants on different specialties. One example is...
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Relationship
I really like QGenda. When it comes to things that are going well, A, they solved a problem that we...
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Relationship
The problem with QGenda is that I don't think they have many organizations like ours. Our practice...
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Value
I don't know that QGenda avoids charging, but when I raise questions about charges, the vendor will...
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Operations
QGenda's training is good. A lot of it is self-directed on their homepage, and they have a lot of...
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Relationship
Every time we put in an email with the vendor's support people, the vendor's people will send an...
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Product
Some of our staff members grumble about QGenda Advanced Scheduling because they send emails to...
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Loyalty, Relationship
If my hospital said I couldn't have QGenda Advanced Scheduling anymore, I would tell them to find...
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Relationship
QGenda has been very responsive. They do a lot in the background, and they allow us to learn and to...
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Relationship
Previously, we would grumble because our QGenda support people would rise in the ranks and get...
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Product
We absolutely love the product and service. QGenda Advanced Scheduling has so many features like...
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Loyalty, Product
If QGenda were to add a recruiting database, QGenda Advanced Scheduling would officially be an...
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Product
The one thing that might be nice in QGenda's system would be the ability to have an area where we...
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Culture, Product
QGenda's system doesn't really integrate, but there isn't a need for that. Shift Admin Scheduling...
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Loyalty
QGenda is absolutely a part of our long-term plans. Our providers love QGenda; they would wrap...
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Relationship
QGenda is fairly flexible with how they support us. Their product team is on the line if we need...
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Relationship
Although QGenda may be a smaller organization, it is hard to get anyone above a director on the line...
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Product
Shift Admin Scheduling is a web-based software program. As the vendor updates it or when there are...
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Relationship
A few years ago, it took a little longer to put some stuff in place than we would have liked.
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Value
I haven't looked that in depth at anybody else in a couple of years because QGenda was leaps and...
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Product
We use this software to set up rules and try to make the best schedule based on the requests of over...
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Relationship, Operations, Product
When we first started, we focused on how many shifts a week someone would work, and we had rules...
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Relationship
I don't really deal with anybody at an executive level at QGenda anymore. If we have an issue,...
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Value
Shift Admin Scheduling is easy to use, and the price point is correct. That is what builds QGenda a...
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Relationship
QGenda is responsive when we have issues. I had a good interaction with a client representative...
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Product
Shift Admin Scheduling is great as a standalone solution, but it doesn't integrate with anything. I...
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Relationship
Shift Admin Scheduling was a great boutique solution that got bought by QGenda. I recently received...
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Loyalty, Product
Shift Admin Scheduling is great for what it does, but we need more functionality. If QGenda isn’t...
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Loyalty
QGenda hasn’t leveraged their purchase of Shift Admin Scheduling. It's a pretty good product, but I...
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Product
I would tell others they should use Shift Admin Scheduling because it's really intuitive for end...
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Product
Things have gone well working with QGenda over the last year. QGenda Advanced Scheduling works fine...
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Relationship
QGenda's support is really good, very fast, and very thorough. That has been great. Currently, the...
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Value
QGenda is really slow to implement and organize everything, but the biggest concern is just that...
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Product
When we initially analyzed QGenda Advanced Scheduling, QGenda could integrate it with our electronic...
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Operations
QGenda does webinars, and the vendor constantly tells us they have another webinar if we want to be...
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Product
I like the fact that we can now do bulk editing in QGenda Advanced Scheduling. That has definitely...
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Product
Sometimes when we are doing the automation build for the doctors’ hours, things just don’t come...
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Operations
QGenda does upgrades on the weekend, and I don't work weekends, so they have happened without a...
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Product, Value
QGenda Advanced Scheduling makes life a lot easier. We recently revamped the way we build our...
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Product
QGenda Advanced Scheduling is almost there in terms of meeting all of my needs. We haven't done our...
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Operations, Product
QGenda Advanced Scheduling is super easy to use. I was able to really teach myself in a matter of...
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Relationship
My only con is that QGenda’s support team is a little slow to respond, so if we have a question or...
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Product, Value
We have no problems with QGenda Advanced Scheduling. We are always adding to the interface and...
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Operations, Product
QGenda Advanced Scheduling is pretty easy to manage as an administrator, and it is easy to add names...
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Product
If I had anything to say against QGenda Advanced Scheduling, it would be that when I change...
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Product
I don't know too many alternative systems that do the same stuff as QGenda Advanced Scheduling does....
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Operations
When I first learned how to use the software from the previous manager who was making the schedule,...
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Relationship
Things with QGenda have been good. The vendor has changed how we interact with them when we have an...
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Operations, Product
QGenda's whole thing is schedule automation. We tried for the first couple of years to get schedule...
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Product
I have used other solutions that were very manual and didn’t have any automation. QGenda Advanced...
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Operations, Product
There is a generational gap in our provider group, so QGenda Advanced Scheduling is easy for some...
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Operations, Product
I only use Shift Admin Scheduling as an administrator, so I set up users and use the administrative...
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Relationship
The support is good. I have never needed service. If I have an issue and need help, I get it right...
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Relationship, Operations, Product
Setting up new users requires multiple steps. We should be able to just open one screen, click all...
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Relationship
QGenda comes out with updates and things frequently.
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Relationship
The people who provide ongoing support from QGenda are very responsive anytime we reach out to them,...
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Product
The main benefit of working with QGenda Advanced Scheduling is the end-user interaction with the...
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Relationship
QGenda’s help desk staff is so helpful when we call. Whenever we have questions or don't know...
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Operations, Product
Sometimes Shift Admin Scheduling is unintuitive; we are not exactly sure how to do everything.
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Product
We love Shift Admin Scheduling. Some of our schedulers work in more than one region, and they can...
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Product
QGenda Advanced Scheduling is a great product. I like that I can have it do things for specific...
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Operations
QGenda should provide better training for the first people who respond to their emails. There is...
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Operations
QGenda's regular trainings are good, but their initial trainings need to be better. The system needs...
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Relationship
QGenda's support is excellent. The vendor does a great job of assisting us when asked, and they help...
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Operations
The implementation wasn't perfect, but it was good. That was probably because of the way we handled...
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Value
When we have changes, the flexibility in QGenda Advanced Scheduling makes it very easy to implement...
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Relationship
I like that we have a specified partner within QGenda who we can reach out to. They are not a...
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Operations, Value
Prior to the system's implementation, our staff was scheduling in an Excel spreadsheet, and they...
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Relationship, Value
I recommend QGenda all the time. I would tell others looking at QGenda how easy they are to work...
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Relationship
QGenda’s greatest strengths are their customer service and the accuracy and workability of their...
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Operations, Product
The ease of use with QGenda Advanced Scheduling depends on somebody's comfort with a computer to...
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Product
I really enjoy working with QGenda Advanced Scheduling. I like how easy the system is to manage....
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Operations, Product
QGenda Advanced Scheduling is an effective way of looking at providers' schedules to know who is...
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Product
Whenever we open a provider or clinic schedule, we use QGenda Advanced Scheduling. With the system,...
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Loyalty
We like QGenda Advanced Scheduling and the speed with which it can generate a schedule. One of the...
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Operations
QGenda was very active with all our scheduling administrators, offering them a multimodal approach...
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Relationship, Operations
After our go-live, an executive team from QGenda came on-site to get our feedback about the product...
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Relationship, Operations
There were just a few of QGenda’s analysts and representatives who were a little hard to get along...
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Culture
QGenda delivered 100% on their promise. When we were on our last product, a lot of our groups had...
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Relationship
In the past with QGenda, we had an issue where they changed something and didn’t communicate ahead...
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Relationship
The support team from QGenda has been outstanding. With some of our other vendors, we have to go...
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Operations
The interface in QGenda Advanced Scheduling could be a bit more user friendly to new people coming...
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Relationship
The way we are using the product is wildly straightforward and super easy for our users. QGenda is...
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Relationship
There isn't a lot coming from QGenda in terms of recommendations and things like that. Also, QGenda...
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Relationship
QGenda is always very responsive, and getting on a phone call with them is not difficult to do....
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Relationship, Operations, Product
QGenda’s regular software upgrades make things a little more efficient, and that is great. When we...
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Product
I want QGenda to build the program to keep track of when a doctor is on vacation so that I don’t...
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Relationship
Nobody can beat QGenda. The scheduling is amazing. I would 100% recommend the system. My...
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Relationship
We have an assigned administrator who has a team of customer service folks who help us out. When we...
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Relationship, Operations
QGenda did an upgrade and alerted us that the new upgrade would not support what we currently had,...
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Operations
QGenda has an awful lot of webinars for new features, and they are available online, so if we miss...
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Relationship
Someone was looking to adjust the way their service was set up in QGenda's system. They worked with...
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Relationship, Operations
By and large, things have gone well with QGenda. I have been satisfied with the product, and so have...
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Relationship
I'm not as happy with QGenda as I used to be. I'm happy with the product, but I'm less happy with...
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Product
The product is very easy to use. It is very easy to read for pretty much everybody. Being able to...
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Operations
We have been using the system for quite a while. The implementation was a big process, but we needed...
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Relationship
I like how QGenda’s support team responds. I send a request, and I get an email from them to let me...
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Product
QGenda does well in a lot of ways. QGenda Advanced Scheduling improves my ability to schedule...
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Product
In terms of an area of opportunity, we want QGenda to make innovations to QGenda Advanced Scheduling...
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Product
There is one annoying thing I wish would change in QGenda Advanced Scheduling. The app could be...
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Loyalty, Product, Value
I wouldn't buy QGenda Advanced Scheduling again. The software is wonderful, but unfortunately, it...
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Product
With QGenda Advanced Scheduling, the invoices are constant for adding and subtracting people; we...
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Relationship
QGenda is always ready and available, and they answer emails and questions. Also, if there is...
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Operations
A lot of the QGenda Advanced Scheduling training is pushed out to me. The vendor tells me when they...
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Product
I routinely recommend QGenda Advanced Scheduling. The product is good for what we use it for. We...
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Relationship
I don't know whether the issue is due to QGenda or us, but I need to go through multiple levels of...
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Product
I like the ease of making the schedule; that process usually takes less than a minute. I like the...
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Product
I would like to see QGenda work on part of the reporting side. What they give us right now are some...
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Operations, Product
When QGenda Advanced Scheduling first came out, we were able to program the rules ourselves and...
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Operations, Product
Before we went to QGenda Advanced Scheduling, I used to have to keep people's vacation requests on a...
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Operations, Product
QGenda does onboarding really well. They also do customer service well. If I need things adjusted in...
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Relationship
QGenda is trying to help us work with our integration goals. QGenda does a great job of helping us...
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Relationship
The biggest problem I have is that we aren't getting as much support from QGenda as we were getting...
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Loyalty, Product
QGenda Advanced Scheduling does what it is supposed to. The system will say it is going to give...
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Relationship
I used to be invited to regular calls with QGenda to hear what was going to be coming up, and I no...
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Product
The automation component of QGenda Advanced Scheduling is good but not great. I still have to make a...
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Relationship
QGenda keeps their promises, but that doesn't mean we are happy. The vendor made a bad change...
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Relationship
I do have a direct contact at QGenda, and that person changed recently. My previous person was...
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Product, Value
I would recommend QGenda Advanced Scheduling. It is a good product, and I am definitely a...
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Relationship
There are some things that we are not happy about with QGenda, and there are issues with other...
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Product
There are a lot of improvements that QGenda could make. Some of their reporting capabilities should...
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Relationship
QGenda has made some changes. We can work through things eventually, and we will get to know the...
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Loyalty, Product
The biggest thing is that the product is a color system, so I can code things in a way that is easy...
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Operations
Even when QGenda is online, training just helps a lot. As far as I know, the upgrades have never...
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Relationship, Product
The product integrates, and it does a really good job. We work with Epic, and I think they are...
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Product
We are able to schedule a complex department and hospital very easily with QGenda Advanced...
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Relationship
One big pitch was that QGenda Advanced Scheduling could build a schedule based on certain criteria...
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Product
The engine that runs the scheduler really allows us to have the most flexibility among the different...
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Relationship
I am overall very satisfied with Shift Admin Scheduling. QGenda is very receptive to any feedback...
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Product
Shift Admin Scheduling is a good product. It has worked well. The system still has some issues that...
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Product
Once a schedule gets published, the tool works pretty well. One of the best parts about the system...
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Relationship, Operations
I haven't received any training from the vendor in many years. We have had times when we have...
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Operations, Product
Shift Admin Scheduling doesn't work perfectly. There are definitely some issues that we have tried...
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Relationship
QGenda's support people are good. They respond to us, but they can't always solve all of our problems....
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Culture, Loyalty
In the beginning, I wouldn't have bought QGenda's product again, but things are improving. There was...
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Product
I like the style of the QGenda app where it lets me sort easily so I can just plow away on updating...
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Product
With some of the reports that I request, QGenda pulls up everybody in the hospital as opposed to...
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Product
Other directors really like QGenda Advanced Scheduling because it can help provide a basis for...
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Relationship
QGenda is understaffed, so through no fault of their own, they can’t support integration.
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Relationship
I don’t see much proactivity from QGenda at all. We are not even told in advance general information...
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Relationship
The actual people with QGenda, not the hospital's QGenda team, are really on top of things because...
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Product, Value
QGenda Advanced Scheduling is just a computer program, so every little rule has to be inputted. That...
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Relationship
The vendor has good customer support, and the automation feature is pretty nice overall.
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Relationship, Operations
We have frequent meetings with QGenda. They are trying to figure out how to address our issues, but...
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Culture, Loyalty
It has been very challenging and taken a lot of time to get some of the core functionality promised...
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Loyalty, Product
QGenda has a corner on the market. They are ahead in time care and tracking. But to keep their...
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Product
For anybody who has come from a product like Shift Admin Scheduling, QGenda Advanced Scheduling is...
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Loyalty
QGenda has been trying to roll things out, and they have rolled out some things, but that has taken...
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Relationship, Product
For QGenda Advanced Scheduling, it is hard to get issues resolved. Rarely can an end user call or...
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Product, Value
QGenda Advanced Scheduling is the closest to what we need for several things. If there were another...
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