QGenda Physician Scheduling Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product
The initial promise was that QGenda Advanced Scheduling would do the scheduling for us, and it is...
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Loyalty
QGenda Advanced Scheduling is fairly easy to use. The user interface is pretty easy. The stats that...
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Culture, Value
QGenda Advanced Scheduling is exorbitantly a lot more expensive than other applications, but we have...
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Product
QGenda Advanced Scheduling really meets our needs. I love the automatic generation in the system,...
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Relationship, Operations
QGenda still supports us a lot with our turnover with administration, and they do a lot of...
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Product
QGenda Advanced Scheduling has a lot of features within it that are interdependent on each other, so...
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Relationship
We do not use QGenda’s phone or web support because it is so much worse than just emailing. We use...
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Product
I dislike how easily the QGenda Advanced Scheduling system can be broken by bringing on new faculty,...
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Product
We use insights for reporting, and we have targets our faculty is trying to meet for clinical...
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Relationship
QGenda does their best to keep all promises. The hardest thing for us has been the turnover in their...
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Loyalty, Operations, Value
The only reason my rating for QGenda’s implementation services is not a top mark is that it isn't...
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Relationship, Operations
I would share with another health system that QGenda Advanced Scheduling is a robust product with...
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Loyalty
We are hoping to deploy QGenda Advanced Scheduling throughout the network, and that will help give...
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Loyalty
QGenda Advanced Scheduling is part of our long-term plans because it is basically the software that...
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Culture, Value
There are a couple of integrations with the product that I would prefer to have that we don't have...
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Product
I definitely like that QGenda has a good support system for us. I like that the product is the...
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Operations, Product
The vendor could improve on the number of clicks that it takes to get things done. One of the...
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Operations
We have had some issues with some of our QGenda consultants on different specialties. One example is...
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Relationship
I really like QGenda. When it comes to things that are going well, A, they solved a problem that we...
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Relationship
The problem with QGenda is that I don't think they have many organizations like ours. Our practice...
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Value
I don't know that QGenda avoids charging, but when I raise questions about charges, the vendor will...
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Operations
QGenda's training is good. A lot of it is self-directed on their homepage, and they have a lot of...
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Relationship
Every time we put in an email with the vendor's support people, the vendor's people will send an...
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Product
Some of our staff members grumble about QGenda Advanced Scheduling because they send emails to...
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Loyalty, Relationship
If my hospital said I couldn't have QGenda Advanced Scheduling anymore, I would tell them to find...
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Relationship
QGenda has been very responsive. They do a lot in the background, and they allow us to learn and to...
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Relationship
Previously, we would grumble because our QGenda support people would rise in the ranks and get...
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Product
We absolutely love the product and service. QGenda Advanced Scheduling has so many features like...
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Loyalty, Product
If QGenda were to add a recruiting database, QGenda Advanced Scheduling would officially be an...
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Product
The one thing that might be nice in QGenda's system would be the ability to have an area where we...
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Culture, Product
QGenda's system doesn't really integrate, but there isn't a need for that. Shift Admin Scheduling...
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Loyalty
QGenda is absolutely a part of our long-term plans. Our providers love QGenda; they would wrap...
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Relationship
QGenda is fairly flexible with how they support us. Their product team is on the line if we need...
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Relationship
Although QGenda may be a smaller organization, it is hard to get anyone above a director on the line...
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Product
Shift Admin Scheduling is a web-based software program. As the vendor updates it or when there are...
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Relationship
A few years ago, it took a little longer to put some stuff in place than we would have liked.
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Value
I haven't looked that in depth at anybody else in a couple of years because QGenda was leaps and...
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Product
We use this software to set up rules and try to make the best schedule based on the requests of over...
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Relationship, Operations, Product
When we first started, we focused on how many shifts a week someone would work, and we had rules...
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Relationship
I don't really deal with anybody at an executive level at QGenda anymore. If we have an issue,...
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Value
Shift Admin Scheduling is easy to use, and the price point is correct. That is what builds QGenda a...
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Relationship
QGenda is responsive when we have issues. I had a good interaction with a client representative...
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Product
Shift Admin Scheduling is great as a standalone solution, but it doesn't integrate with anything. I...
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Relationship
Shift Admin Scheduling was a great boutique solution that got bought by QGenda. I recently received...
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Loyalty, Product
Shift Admin Scheduling is great for what it does, but we need more functionality. If QGenda isn’t...
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Loyalty
QGenda hasn’t leveraged their purchase of Shift Admin Scheduling. It's a pretty good product, but I...
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Product
I would tell others they should use Shift Admin Scheduling because it's really intuitive for end...
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Product
Things have gone well working with QGenda over the last year. QGenda Advanced Scheduling works fine...
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Relationship
QGenda's support is really good, very fast, and very thorough. That has been great. Currently, the...
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Value
QGenda is really slow to implement and organize everything, but the biggest concern is just that...
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Product
When we initially analyzed QGenda Advanced Scheduling, QGenda could integrate it with our electronic...
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Operations
QGenda does webinars, and the vendor constantly tells us they have another webinar if we want to be...
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Product
I like the fact that we can now do bulk editing in QGenda Advanced Scheduling. That has definitely...
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Product
Sometimes when we are doing the automation build for the doctors’ hours, things just don’t come...
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Operations
QGenda does upgrades on the weekend, and I don't work weekends, so they have happened without a...
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Product, Value
QGenda Advanced Scheduling makes life a lot easier. We recently revamped the way we build our...
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Product
QGenda Advanced Scheduling is almost there in terms of meeting all of my needs. We haven't done our...
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Operations, Product
QGenda Advanced Scheduling is super easy to use. I was able to really teach myself in a matter of...
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Relationship
My only con is that QGenda’s support team is a little slow to respond, so if we have a question or...
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Product, Value
We have no problems with QGenda Advanced Scheduling. We are always adding to the interface and...
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Operations, Product
QGenda Advanced Scheduling is pretty easy to manage as an administrator, and it is easy to add names...
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Product
If I had anything to say against QGenda Advanced Scheduling, it would be that when I change...
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Product
I don't know too many alternative systems that do the same stuff as QGenda Advanced Scheduling does....
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Operations
When I first learned how to use the software from the previous manager who was making the schedule,...
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Relationship
Things with QGenda have been good. The vendor has changed how we interact with them when we have an...
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Operations, Product
QGenda's whole thing is schedule automation. We tried for the first couple of years to get schedule...
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Product
I have used other solutions that were very manual and didn’t have any automation. QGenda Advanced...
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Operations, Product
There is a generational gap in our provider group, so QGenda Advanced Scheduling is easy for some...
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Operations, Product
I only use Shift Admin Scheduling as an administrator, so I set up users and use the administrative...
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Relationship
The support is good. I have never needed service. If I have an issue and need help, I get it right...
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Relationship, Operations, Product
Setting up new users requires multiple steps. We should be able to just open one screen, click all...
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Relationship
QGenda comes out with updates and things frequently.
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Relationship
The people who provide ongoing support from QGenda are very responsive anytime we reach out to them,...
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Product
The main benefit of working with QGenda Advanced Scheduling is the end-user interaction with the...
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Relationship
QGenda’s help desk staff is so helpful when we call. Whenever we have questions or don't know...
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Operations, Product
Sometimes Shift Admin Scheduling is unintuitive; we are not exactly sure how to do everything.
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Product
We love Shift Admin Scheduling. Some of our schedulers work in more than one region, and they can...
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Product
QGenda Advanced Scheduling is a great product. I like that I can have it do things for specific...
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Operations
QGenda should provide better training for the first people who respond to their emails. There is...
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Operations
QGenda's regular trainings are good, but their initial trainings need to be better. The system needs...
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Relationship
QGenda's support is excellent. The vendor does a great job of assisting us when asked, and they help...
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Operations
The implementation wasn't perfect, but it was good. That was probably because of the way we handled...
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Value
When we have changes, the flexibility in QGenda Advanced Scheduling makes it very easy to implement...
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Relationship
I like that we have a specified partner within QGenda who we can reach out to. They are not a...
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Operations, Value
Prior to the system's implementation, our staff was scheduling in an Excel spreadsheet, and they...
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Relationship, Value
I recommend QGenda all the time. I would tell others looking at QGenda how easy they are to work...
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Relationship
QGenda’s greatest strengths are their customer service and the accuracy and workability of their...
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Operations, Product
The ease of use with QGenda Advanced Scheduling depends on somebody's comfort with a computer to...
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Product
I really enjoy working with QGenda Advanced Scheduling. I like how easy the system is to manage....
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Operations, Product
QGenda Advanced Scheduling is an effective way of looking at providers' schedules to know who is...
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Product
Whenever we open a provider or clinic schedule, we use QGenda Advanced Scheduling. With the system,...
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Loyalty
We like QGenda Advanced Scheduling and the speed with which it can generate a schedule. One of the...
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Operations
QGenda was very active with all our scheduling administrators, offering them a multimodal approach...
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Relationship, Operations
After our go-live, an executive team from QGenda came on-site to get our feedback about the product...
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Relationship, Operations
There were just a few of QGenda’s analysts and representatives who were a little hard to get along...
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Culture
QGenda delivered 100% on their promise. When we were on our last product, a lot of our groups had...
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Relationship
In the past with QGenda, we had an issue where they changed something and didn’t communicate ahead...
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Relationship
The support team from QGenda has been outstanding. With some of our other vendors, we have to go...
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Operations
The interface in QGenda Advanced Scheduling could be a bit more user friendly to new people coming...
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Relationship
The way we are using the product is wildly straightforward and super easy for our users. QGenda is...
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Relationship
There isn't a lot coming from QGenda in terms of recommendations and things like that. Also, QGenda...
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Relationship
QGenda is always very responsive, and getting on a phone call with them is not difficult to do....
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Relationship, Operations, Product
QGenda’s regular software upgrades make things a little more efficient, and that is great. When we...
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Product
I want QGenda to build the program to keep track of when a doctor is on vacation so that I don’t...
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Relationship
Nobody can beat QGenda. The scheduling is amazing. I would 100% recommend the system. My...
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Relationship
We have an assigned administrator who has a team of customer service folks who help us out. When we...
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Relationship, Operations
QGenda did an upgrade and alerted us that the new upgrade would not support what we currently had,...
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Operations
QGenda has an awful lot of webinars for new features, and they are available online, so if we miss...
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Relationship
Someone was looking to adjust the way their service was set up in QGenda's system. They worked with...
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Relationship, Operations
By and large, things have gone well with QGenda. I have been satisfied with the product, and so have...
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Relationship
I'm not as happy with QGenda as I used to be. I'm happy with the product, but I'm less happy with...
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Product
The product is very easy to use. It is very easy to read for pretty much everybody. Being able to...
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Operations
We have been using the system for quite a while. The implementation was a big process, but we needed...
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Relationship
I like how QGenda’s support team responds. I send a request, and I get an email from them to let me...
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Product
QGenda does well in a lot of ways. QGenda Advanced Scheduling improves my ability to schedule...
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Product
In terms of an area of opportunity, we want QGenda to make innovations to QGenda Advanced Scheduling...
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Product
There is one annoying thing I wish would change in QGenda Advanced Scheduling. The app could be...
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Loyalty, Product, Value
I wouldn't buy QGenda Advanced Scheduling again. The software is wonderful, but unfortunately, it...
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Product
With QGenda Advanced Scheduling, the invoices are constant for adding and subtracting people; we...
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Relationship
QGenda is always ready and available, and they answer emails and questions. Also, if there is...
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Operations
A lot of the QGenda Advanced Scheduling training is pushed out to me. The vendor tells me when they...
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Product
I routinely recommend QGenda Advanced Scheduling. The product is good for what we use it for. We...
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Relationship
I don't know whether the issue is due to QGenda or us, but I need to go through multiple levels of...
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Product
I like the ease of making the schedule; that process usually takes less than a minute. I like the...
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Product
I would like to see QGenda work on part of the reporting side. What they give us right now are some...
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Operations, Product
When QGenda Advanced Scheduling first came out, we were able to program the rules ourselves and...
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Operations, Product
Before we went to QGenda Advanced Scheduling, I used to have to keep people's vacation requests on a...
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Operations, Product
QGenda does onboarding really well. They also do customer service well. If I need things adjusted in...
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Relationship
QGenda is trying to help us work with our integration goals. QGenda does a great job of helping us...
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Relationship
The biggest problem I have is that we aren't getting as much support from QGenda as we were getting...
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Loyalty, Product
QGenda Advanced Scheduling does what it is supposed to. The system will say it is going to give...
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Relationship
I used to be invited to regular calls with QGenda to hear what was going to be coming up, and I no...
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Product
The automation component of QGenda Advanced Scheduling is good but not great. I still have to make a...
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Relationship
QGenda keeps their promises, but that doesn't mean we are happy. The vendor made a bad change...
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Relationship
I do have a direct contact at QGenda, and that person changed recently. My previous person was...
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Product, Value
I would recommend QGenda Advanced Scheduling. It is a good product, and I am definitely a...
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Relationship
There are some things that we are not happy about with QGenda, and there are issues with other...
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Product
There are a lot of improvements that QGenda could make. Some of their reporting capabilities should...
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Relationship
QGenda has made some changes. We can work through things eventually, and we will get to know the...
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Loyalty, Product
The biggest thing is that the product is a color system, so I can code things in a way that is easy...
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Operations
Even when QGenda is online, training just helps a lot. As far as I know, the upgrades have never...
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Relationship, Product
The product integrates, and it does a really good job. We work with Epic, and I think they are...
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Product
We are able to schedule a complex department and hospital very easily with QGenda Advanced...
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Relationship
One big pitch was that QGenda Advanced Scheduling could build a schedule based on certain criteria...
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Product
The engine that runs the scheduler really allows us to have the most flexibility among the different...
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Relationship
I am overall very satisfied with Shift Admin Scheduling. QGenda is very receptive to any feedback...
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Product
Shift Admin Scheduling is a good product. It has worked well. The system still has some issues that...
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Product
Once a schedule gets published, the tool works pretty well. One of the best parts about the system...
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Relationship, Operations
I haven't received any training from the vendor in many years. We have had times when we have...
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Operations, Product
Shift Admin Scheduling doesn't work perfectly. There are definitely some issues that we have tried...
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Relationship
QGenda's support people are good. They respond to us, but they can't always solve all of our problems....
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Culture, Loyalty
In the beginning, I wouldn't have bought QGenda's product again, but things are improving. There was...
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Product
I like the style of the QGenda app where it lets me sort easily so I can just plow away on updating...
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Product
With some of the reports that I request, QGenda pulls up everybody in the hospital as opposed to...
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Product
Other directors really like QGenda Advanced Scheduling because it can help provide a basis for...
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Relationship
QGenda is understaffed, so through no fault of their own, they can’t support integration.
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Relationship
I don’t see much proactivity from QGenda at all. We are not even told in advance general information...
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Relationship
The actual people with QGenda, not the hospital's QGenda team, are really on top of things because...
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Product, Value
QGenda Advanced Scheduling is just a computer program, so every little rule has to be inputted. That...
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Relationship
The vendor has good customer support, and the automation feature is pretty nice overall.
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Relationship, Operations
We have frequent meetings with QGenda. They are trying to figure out how to address our issues, but...
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Culture, Loyalty
It has been very challenging and taken a lot of time to get some of the core functionality promised...
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Loyalty, Product
QGenda has a corner on the market. They are ahead in time care and tracking. But to keep their...
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Product
For anybody who has come from a product like Shift Admin Scheduling, QGenda Advanced Scheduling is...
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Loyalty
QGenda has been trying to roll things out, and they have rolled out some things, but that has taken...
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Relationship, Product
For QGenda Advanced Scheduling, it is hard to get issues resolved. Rarely can an end user call or...
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Product, Value
QGenda Advanced Scheduling is the closest to what we need for several things. If there were another...
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Operations
QGenda has changed how they do training in the last couple of years. In the past, we had dedicated...
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Product
I discover new tools in QGenda Advanced Scheduling that work great for us all the time. I don’t have...
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Product
I sometimes see issues in QGenda Advanced Scheduling where changes happen that we don't make, and we...
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Loyalty, Product
There are some upgrades that I want from QGenda, and I am still looking for those. There is some...
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Relationship
In terms of being proactive, we are kind of on cruise control with QGenda. In the past, they would...
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Product, Value
QGenda Advanced Scheduling is really good, and we couldn’t go without it now that we have it. We...
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Product
Certain groups could probably benefit more from QGenda Advanced Scheduling than others because it is...
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Loyalty, Product, Value
Overall, things are going well with QGenda Advanced Scheduling. I definitely see a lot of advantages...
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Product, Value
I love QGenda. Before QGenda Advanced Scheduling, our schedules were Excel documents with manually...
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Relationship, Operations
We had been involved with QGenda prior to getting the bigger contract, and we had an in-person...
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Operations
Most of our schedules were already done, but we had some divisions that want to implement...
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Operations
QGenda’s ongoing training is pretty good. We have regular meetings and get to see upcoming upgrades...
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Product
The system is an easy platform to pick up, and we can learn about it really quickly. QGenda doesn't...
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Relationship
QGenda recently implemented 24/7 support. That is great, but it is a very recent change, and we are...
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Relationship
QGenda has been a really good partner to us. That is why we have expanded our use of their platform....
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Culture
QGenda is pretty fair from a pricing standpoint. I worked with QGenda's people when we rolled out...
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Operations
The system is kind of a self-service platform. That is great for tech people, but our end users are...
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Product
QGenda Advanced Scheduling is intuitive, easy to use, easy to upgrade, and easy to navigate. It is...
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Relationship
Every time I have tried something, QGenda has usually gotten back in touch with me.
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Product, Value
The outcome of using QGenda Advanced Scheduling is that our schedule is sound and valid.
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Product
I like the product’s functionality and user-friendliness. When I'm putting the schedule together, I...
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Relationship, Product
At one point, we were having an issue with QGenda Advanced Scheduling. I called QGenda and they said...
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Product
QGenda Advanced Scheduling is going well, and the users seem to be very happy with it.
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Loyalty
QGenda Advanced Scheduling was not my first choice, but because we wanted to go to a single...
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Operations
I don't think the initial onboarding was extremely good. We had a massive process and hundreds of...
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Relationship
OGenda’s proactiveness has been very good. The representative regularly reaches out to me by email...
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Relationship, Value
We are looking for customizations to make our time more efficient. When we input our provider hours...
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Loyalty
We are worried about the fact that Shift Admin was acquired by QGenda. While there has not been any...
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Relationship, Operations
We don't get much ongoing training. The vendor provides help tickets and help videos, and there is...
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Product
We have found some ways that the interoperability could be better. We have found some workarounds....
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Product
QGenda has a great app. We can change our work hours or custom hours if we stay late or something. I...
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Loyalty, Relationship
I don't sense that the vendor is looking to the future as aggressively as they used to.
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Relationship
Occasionally, when the vendor has downtime or something like that, they let us know ahead of time....
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Relationship
I haven't talked to an executive from the vendor in years. We contact the support team, and things...
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Culture, Value
QGenda always delivers on what they promise. We have paid a fair price for what we have asked for...
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Product
What works really well with QGenda Advanced Scheduling is the automation when we are making our...
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Relationship
We like that QGenda is constantly adding new features. They are very good at taking feedback and...
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Product
For some of the features we have with our workflows in QGenda Advanced Scheduling, we are able to...
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Product
On our end of QGenda Advanced Scheduling, it frequently runs really slowly, and that can be...
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Loyalty, Product
Our providers are very interested in QGenda Advanced Scheduling. We have chosen it as our core...
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Product, Value
Tracking our PTO and that sort of thing with QGenda Advanced Scheduling requires getting all the...
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Culture, Value
QGenda Advanced Scheduling is expensive. We have so many providers, and QGenda charges per license,...
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Product
We have two different QGenda scheduling solutions, QGenda On-Call and QGenda Advanced Scheduling,...
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Culture, Value
QGenda Advanced Scheduling has become cost prohibitive, and that is because of scalability. We have...
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Product
QGenda Advanced Scheduling is nice, and there is a lot of functionality to it. I can't argue with that....
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Loyalty, Product
There is no other vendor in the market like QGenda. If there were, I would absolutely look at them....
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Relationship
QGenda wants to keep all their build within their platform. For example, we set up an integration...
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Relationship, Operations
If someone else were implementing QGenda Advanced Scheduling, I would tell them that they need to...
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Relationship, Operations, Product
We had an instance of downtime with the product, and that was very painful. But it is hard to blame...
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Product
Overall, the product's technology is very good. QGenda is good at scheduling many different...
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Value
We pay for the full functionality, of which we use around 20%. Some of that is on our end. But I...
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Product, Value
We embarked on an expansion a couple of years ago to collect clinical full-time effort information,...
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Relationship
Shift Admin Scheduling has a lot of end-user flexibility. Every user has unique situations that they...
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Operations
Shift Admin Scheduling is a complex program, but some of it is not as intuitive as I would like. If...
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Loyalty, Product
We would like more report writer capabilities within the base QGenda product. We are looking for a...
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Relationship
QGenda needs to extend their support hours and provide the ability to have an online support tool so...
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Product
We like the flexibility and usage we get from QGenda. We don't experience a lot of downtime. They...
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Relationship, Operations
QGenda is good at letting us know that something has changed on a specific page, but they let us...
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Product
I would suggest that QGenda consider configuration settings that could be adjusted at a lower level...
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Relationship
QGenda has come to the table if we have had complaints, and they have reasonably addressed our...
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Product
QGenda Advanced Scheduling is very easy to use, and the whole site is customer friendly. It updates...
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Relationship
QGenda is customer oriented. They are quick to respond to and correct our concerns.
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Operations, Product, Value
QGenda does a good job with implementations. Once I understand what upgrades are for and why, the...
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Product
The product is a little clunky. If somebody wants to trade a shift and doesn't pick just the right...
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Product
Shift Admin Scheduling could be a little better. I have to go in and keep tweaking things so the...
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Relationship
QGenda has nonexistent phone or email support. The chat is the only way I can get ahold of the...
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Relationship
QGenda’s chat feature is awesome. We text with someone in real time, and they text back and give us...
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Operations
The initial training was great. It wasn't done by QGenda at the time, but it was done by somebody...
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Operations
I don't really see the training for QGenda Advanced Scheduling. Every once in a while, QGenda will...
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Product
QGenda seems to keep adding things to QGenda Advanced Scheduling to make it more user friendly and...
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Value
QGenda charges for everything. The pricing has gone up, but so has everything else. If I have...
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Product
Shift Admin Scheduling takes a very complicated situation of scheduling and makes it relatively...
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Relationship
QGenda’s customer service has been strong. The easiest part of that service is the chat function. We...
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Product
Shift Admin Scheduling doesn't do cumulative scheduling, so a previous period’s data is not...
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Loyalty
We have tried several products, and Shift Admin Scheduling is the only one that has really worked....
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Relationship, Product
Nothing has really changed since we originally started. The product is up-to-date. A couple of new...
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Operations
I haven't had any additional training from the vendor. I think they have videos on their website. I...
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Operations
There could be better end-user training made available for the product. We want the vendor to either...
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Relationship
We are very good at dreaming up things and sending the vendor emails about what we want the product...
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Relationship
We used to have a dedicated representative from the vendor, but as a company grows and explodes the...
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Relationship
The vendor is responsive when we reach out to them, but they don't do much proactively to educate us...
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Culture, Relationship
QGenda keeps up with promises for the most part, but we have had some issues with QGenda Insights....
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Value
The vendor is pretty fair when it comes to staff charging; we are charged an activation fee and then...
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Relationship, Operations
There are times when changes are made to the product, and we don't know about them until we dig deep...
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Operations
We don't get trained until we tell the vendor that we don’t understand a new feature. The longer...
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Loyalty, Product
There are things related to integration that are working now, but things are coming down the pike...
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Product, Value
The product has revolutionized how we develop and communicate our scheduling, and even when the...
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Relationship
QGenda has been there for us when we have needed them. We have had recommendations for the vendor,...
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Product
We like that we can customize the things that are important to us in the solution. The customization...
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Product
The system is one of our recruiting strategies when we have a provider meet with us. We show them...
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Loyalty
QGenda took over Shift Admin Scheduling. My take on that is that they took it over because they...
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Product
The system is super customizable. That is why everyone likes it compared to other products. Once a...
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Product, Value
There is only one thing that the system could do better. It would be great if the system could...
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Culture
QGenda's fee structure is pretty straightforward. It is based on the number of users in a given month....
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Operations
The system doesn't have any real structural training. There are videos that we can watch to learn...
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Relationship, Value
When we first started with QGenda, they didn’t even know what our specialty was, and they worked...
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Culture, Operations
We don't know about what training is being offered unless we see the little blip when we open up the...
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Product
QGenda's system is very interactive with other types of software. We are setting up a spreadsheet...
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Operations, Product
QGenda's system is so easy. I am not a software person by any stretch of the imagination, and I find...
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Relationship, Operations
I had to dig a bit to find out that we could do something that I was told we couldn't do. I think...
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Relationship
QGenda’s customer support is pretty good. Over the years, it was nice when we had one person because...
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Relationship
Overall, our experience with QGenda has been fine. We used to have a dedicated support...
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Relationship
We deal with some very helpful people at QGenda. We are doing a specific project right now, and...
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Relationship
We recently had a check-up with one of QGenda's engineers, and that person was very quick to get...
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Product
The product's main strength is that we can set it up to meet our practice's needs. We can add...
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Relationship
The QGenda people who we have gotten support from have been responsive and have done a good job. The...
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Operations, Product
Our schedule is very complicated, and we still have to build almost half of it by hand. That is a...
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Relationship
We have a new QGenda representative who will hopefully be very responsive. Our last representative...
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Product
The system is helpful as a scheduling solution. It cuts down on the amount of work that our end...
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Relationship
When we first started using the system, QGenda was a small company. Back then, if we had a support...
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Operations, Product, Value
There was a bit of a learning curve when we first started using the system and understanding how it...
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Product, Value
The system works well, and it allows a lot of very detailed and provider-specific rules. For...
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Operations, Product
QGenda Advanced Scheduling helps us stay organized. It also helps us know where people are going to...
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Product
It is very easy for us to do automation for providers in QGenda Advanced Scheduling, but we are...
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Loyalty, Product, Value
If someone I knew were opening a business and trying to find a scheduling software, I wouldn't...
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Operations, Product
Before we had the solution, the scheduling system we were using was easier to use and wasn't as...
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Relationship, Value
The tool has made a big difference for our team by helping us save time when it comes to completing...
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Relationship, Product
QGenda is a great vendor. QGenda's customer support team is awesome, and when we have problems, they...
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Product
All the different little pieces of Shift Admin Scheduling interact pretty well with our overall call...
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Product
Some of Shift Admin Scheduling, like the shift-swapping pieces and request-submission pieces, is not...
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Relationship
QGenda is great with their support. I have had really good people that I have been working with. And...
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Product, Value
We have a lot of sites, and we have a lot of different zones going on at the sites. The product...
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Relationship, Operations
QGenda used to have a model where we were assigned one person who was our representative, and we...
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Relationship
The vendor has changed their support model from dedicated consultants to a team of consultants. In...
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Relationship
QGenda is still managed by the company's founder. That is a huge bonus. They still have that culture...
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Relationship, Operations, Product
QGenda should post new and available reports on their website with a summary of them so that we can...
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Relationship, Operations
QGenda needs to home in on their rules. When I tried to start using the rules, I did what the...
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Product
There are things QGenda can't do that I wish they could do. At the end of the schedule, once it is...
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Product, Value
I do the schedule manually on spreadsheets using the Shift Admin Scheduling generation to help once...
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Relationship, Operations
QGenda does a wonderful job, and I feel that they are only going to continue to improve things. I...
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Relationship
QGenda has been very responsive in helping us with our particular scheduling needs. The person who...
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Product
For anything that has to do with healthcare, QGenda Advanced Scheduling has never gone down, and we...
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Operations, Product
We recently onboarded several new faculty members, and everybody very quickly picked up on how to...
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Product
Our schedule is very multilayered and complicated, and QGenda Advanced Scheduling makes it very easy...
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Relationship
We have our own hotline almost. We just call, and at any time, somebody is there to help. The vendor...
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Loyalty
We adopted QGenda Advanced Scheduling because of our crazy scheduling needs, and the rest of our...
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Relationship
I have provided feedback to the vendor, and others in my organization have given information; I feel...
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Product
The rules that we set up in QGenda Advanced Scheduling are really important. We can just plug in...
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Relationship, Operations
The support that the vendor continues to provide is readily available. We have direct connections...
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Operations
The vendor doesn't have a hands-on training environment; we were hesitant to go in and start playing...
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Product, Value
The solution has really helped us to be more efficient from a room management perspective. We have a...
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Product, Value
For us, QGenda's tool has been great. Before we got the tool, we were using spreadsheets to do our...
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Loyalty, Operations
When we first started with QGenda, their system gave us a comprehensive location to see all of our...
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Loyalty, Operations
QGenda has been successful for us, and I don't see us moving. There has been no formal discussion...
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Product
QGenda's system is very user friendly from my perspective. I'm in it every day throughout the whole...
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Relationship
Anytime I have reached out to QGenda’s support team for assistance, the team has been good about...
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Product
QGenda's system integrates with what we call our templates; the templates are how we build our...
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Product
I have to validate the schedules to see where there are conflicts, and my validation list is...
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Relationship
If we need something, we can get access to QGenda via phone or email requests, and the vendor always...
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Culture, Value
We are charged per provider by QGenda, so if I send an inquiry, they can charge me for that. We...
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Operations
QGenda has a webinar series. When they roll out new tools, they reach out and let us know, and we...
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Operations, Product
QGenda Advanced Scheduling would work very well for all the different divisions in our organization....
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Operations, Product
The web-based version of QGenda Advanced Scheduling is great, but the vendor has had to make changes...
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Product
In the QGenda Advanced Scheduling mobile app, I don't have access to every task. There are many...
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Product
Our tasks are repetitive, and QGenda Advanced Scheduling saves us a lot of time. We use QGenda...
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Operations
QGenda often has training sessions that they email about. But even if I don't do training and I ask...
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Operations, Product
I love QGenda Advanced Scheduling. I like that it is live, so if I need to look and see who is on...
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Product, Value
The system helps our staff members avoid confusion by helping them know who to call first. That way,...
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Relationship
When we email the vendor with an issue that needs to be fixed, we will immediately get a response. I...
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Product
QGenda Advanced Scheduling allows us to analyze metrics very well. It can count vertically and...
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Product
We used Excel for many years, but in QGenda Advanced Scheduling, each person can input their own...
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Product
An improvement could be made to the automatic year-to-date measurements. For example, let's say that...
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Product
We have providers who travel, and Shift Admin Scheduling can keep everyone's information in one...
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Product
I like all of the options offered in the system. If I want to do something but I am not sure exactly...
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Relationship, Product
We have a problem that we would like to see fixed. QGenda is trying, so it is not like they are...
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Product
For a long time, we have wanted to establish a reproducible pattern. So let's say, for example, that...
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Operations, Product
QGenda does not have any real ability to implement an if-then scenario. For example, if someone is...
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Product
The system is definitely meeting our needs. In an ideal world, the integration would be better, but...
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Loyalty
There was a transition made to a new tab, and we were told we didn't really have a choice in what...
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Relationship, Operations
We made a big change to a new function that was pretty important to our daily scheduling. In that...
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Product
The mobile app is difficult for end users to navigate. There are a lot of things that are redundant...
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Culture, Operations, Product
QGenda told us that they could do something, and we are still waiting to see that happen. The...
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Culture, Value
We did add some functions to the system, and there was some difficulty with figuring out whether...
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Relationship
Our relationship is definitely improving with the way that we are doing support now. The people are...
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Product
I don't know how I could do the job that I'm doing without QGenda Advanced Scheduling. Overall, we...
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Product, Value
What QGenda Advanced Scheduling can do is pretty amazing in terms of how granular it can get from a...
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Relationship
The only thing I am sad about with QGenda’s overall process is that we can no longer call our point...
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Product, Value
I like that I can modify QGenda Advanced Scheduling if I need to change something simple; I don't...
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Product
It would be beneficial for QGenda to make some enhancements to the way they do their scheduling,...
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Product
I am pretty happy with the product. QGenda made the system fairly simple, and they toned down what...
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Relationship
We used to have a specific consultant from QGenda who was associated with our account. I could call...
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Product
The system has changed a lot over the years. The vendor has really advanced it. The thing that I...
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Product, Value
I like the product's scheduling algorithm. QGenda uses an algorithm that we can feed our parameters...
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Product
The system has an approval process that is a little tedious where when someone requests a change in...
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Product
One thing that stands out about Shift Admin Scheduling is its phone app. Having the ability to do...
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Relationship
QGenda is very helpful. There have been a couple of times when we have had to contact them, and I...
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Culture, Product
There is a glitch in the vendor's mobile app where when users open the app, it doesn't automatically...
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Product
There are a couple of parts of the system that I have always thought have strange builds or design...
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Product, Value
We sometimes need to add one-time extra shifts for people, but in order to do that in the system, we...
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Relationship, Operations
When QGenda makes updates, they don't really tell us that they are making an update. We have to...
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Relationship
I really have had no problems. When I have issues, I just contact QGenda. They are very quick to respond....
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Relationship
QGenda has excellent customer service. We have a complex department where we come up with all kinds...
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Relationship
When we call QGenda with a problem, they come back with a solution. Nothing falls through the...
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Operations
QGenda’s initial training wasn't outstanding, but there weren’t any big problems. QGenda had some...
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Loyalty, Product, Value
We have integrated Shift Admin Scheduling with our system to track the productivity of our staff,...
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Product
We have been using Shift Admin Scheduling for a long time, and we recently integrated another piece....
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Product, Value
For our productivity tracking, Shift Admin Scheduling makes it much simpler to pull data out to see...
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Product, Value
The ease of scheduling in the product saves schedulers time. The system is fairly easy to use and...
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Product
QGenda has improved the functionality of the product. When I first started with it, it was pretty...
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Loyalty
If our organization takes away Shift Admin Scheduling, I will go and find somebody to hurt because I...
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Relationship
I rarely have to call QGenda for help, but when I do it is easy.
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Culture, Value
I don't want QGenda to start trying to turn the product into something that it shouldn't be. Shift...
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Relationship
QGenda is really great at following through. When we need them for support, they get back to us....
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Operations
QGenda’s training is fabulous, and there are so many different things that we can use it for. If I'm...
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Relationship
I definitely have had some issues with the product, but the vendor’s support has always been very...
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Operations, Product, Value
We can give general instructions on how to use the product, but truly utilizing it to its full...
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Relationship
Our account manager sometimes asks for some feedback and gives us a brief message, but the exchanges...
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Relationship
Our account manager is really great about stepping in and escalating something to the engineering...
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Relationship, Product
There are still some items from when I started using the product that we need QGenda to fix, but...
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Culture, Relationship
Shift Admin has been purchased by QGenda, so the dynamics have changed. With that transition, there...
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Relationship
QGenda doesn’t promise things often. When they actually get to the stage when they say that they are...
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Relationship, Operations
The Shift Admin Scheduling support team is a great benefit. QGenda doesn’t really have much in the...
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Product, Value
I use QGenda Advanced Scheduling extensively, but I am not using all the features available to me....
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Loyalty, Product
We have one provider who works in two different divisions, and more of their time has shifted over...
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Product
I don't know whether the problem is with the solution, with how we have set it up, or with the...
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Product
I like Shift Admin Scheduling's mobility for connections that are not on the network.
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Product
Shift Admin Scheduling is the best product out there for scheduling, specifically for emergency...
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Relationship
Over the years, I have been really impressed with QGenda’s customer service and the way that they...
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Loyalty
We have been hearing from QGenda that they will potentially retire Shift Admin Scheduling. That is...
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Product
Shift Admin Scheduling is very different from QGenda’s other scheduling product. Our emergency...
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Product, Value
Shift Admin Scheduling does everything that we need it to do. One of the outcomes we are seeing is...
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Relationship, Operations, Product
When instances of downtime happen, QGenda always gives us a heads-up ahead of time. The information...
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Product
Shift Admin Scheduling is an excellent product. I really have no negative feedback for it. Compared...
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Relationship
QGenda’s support team members are rock stars. They respond pretty quickly. We get a response within...
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Relationship, Operations
When QGenda does an upgrade and makes any changes, they reach out and let us know. They also provide...
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Culture, Relationship, Value
From the minute that we signed a contract with QGenda, they were engaged. They were willing to make...
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Product
QGenda Advanced Scheduling is a useful tool that we have adopted. It is fairly established, and we...
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Operations, Product
We would like QGenda to implement the newest technology, probably some machine learning, so that the...
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Value
Sometimes we have temporary staff locums that will come for only a few months. We have to build them...
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Relationship
The majority of the communication we receive from QGenda is by email. There are certain situations...
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Relationship
If we want to call in an issue, QGenda has people available that we can talk to. The thing is that...
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Relationship
QGenda is an excellent partner. They offer a great solution that the schedulers and clinicians are...
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Loyalty, Relationship
QGenda adds new features and makes changes. We are requesting future road-map items with QGenda...
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Operations
Since QGenda purchased the product, our training has been a bit harder to get into. QGenda's support...
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Relationship
Since the acquisition, getting changes in the system has taken a bit longer. However, QGenda makes...
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Operations, Product
The product has a great user interface. We didn't have to do a lot of training with our clinicians...
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Loyalty, Product
We still need to be able to integrate and have our clinicians set things up in Shift Admin...
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Relationship
A lot of the things that we ask QGenda for can be utilized by a lot of other organizations as well,...
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Product
We have used other scheduling solutions, and Shift Admin Scheduling has been far superior. Even our...
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Relationship
Whenever we have a question or issue and have to speak to somebody at QGenda, we get an answer...
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Product
Our people like working with the app and having the app on their phones. If someone can't work,...
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Product
We use the Shift Admin Scheduling so much that it would be great if QGenda could add a functionality...
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Product
When I generate the schedules through the process, the system starts to look at all the various...
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Product
Shift Admin Scheduling is great for providers, but it lacks functionalities for administrators and...
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Operations
QGenda was smart enough to break up the training videos into three- to five-minute videos we could...
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Product
We are really happy with Shift Admin Scheduling. The product continues to give us everything that we...
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Relationship
If I am having an issue with Shift Admin Scheduling and I put in a ticket, I will typically get a...
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Culture, Operations
QGenda has never issued a new version of their training about new features and how we could use...
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Product
I would tell a friend that the product’s ease of use, functionality, and provider satisfaction are...
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Culture, Operations
When the vendor came out and gave us their web presentation, I asked them who was already using the...
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Relationship
Before the vendor's acquisition of the system, if we had an issue, it could be resolved within days....
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Relationship
If anything ever breaks within the product, QGenda works with us very quickly to fix it and move on....
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Relationship
Anytime I have an issue, I know it will get taken care of right away if I escalate it. I can even...
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Operations, Product
QGenda Advanced Scheduling is easy to use. There are others who find QGenda Advanced Scheduling...
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Operations
The implementation with QGenda went fine, and I was satisfied. We were not the only department...
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Relationship
Like with all companies, we develop a relationship over time with one representative. and then we...
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Operations
I wish the process for upgrades would go faster. We meet for a few days, and then there is a lag of...
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Product
The quality of QGenda Advanced Scheduling has been good. The ease of use is very good. And when...
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Loyalty, Product
I was informed that my nurses see a different version of QGenda Advanced Scheduling than we do as...
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Loyalty
We are working to upgrade a couple of things. We are not quite to the point where QGenda Advanced...
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Relationship
QGenda has been a great company. They have a great product, and we have really benefited from it.
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Relationship
QGenda’s user service people respond quickly when we ask a question. If they say they are going to...
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Loyalty, Value
It was an institutional decision for QGenda Advanced Scheduling to be part of how we were going to...
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Relationship
QGenda does a satisfactory job. Their product does well, and the functionality has been fine. There...
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Loyalty, Product
This product is very tailored to emergency medicine. It is more effective for emergency medicine...
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Operations
When it comes to training, QGenda has great videos on their website. If I ask for some hands-on...
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Product
The product integrates right into our payroll system so that we can run the payroll. We have been...
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Relationship
When we needed help with something in the system, QGenda did everything. That was phenomenal, and...
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Product
The product is the most user-friendly system I have ever used. A certain part of the product is a...
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Product
The PTO functionality is a little more difficult to maneuver. For the most part, a lot of groups...
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Relationship
For support, QGenda has a chat function that is super cool, and it is not a robot. We chat with the...
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Value
I have never had an issue with Shift Admin Scheduling that has gone up the ladder when something was...
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Product
Shift Admin Scheduling is just so huge, and for the scheduling to be so complicated, the software...
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Loyalty, Product
Shift Admin Scheduling is very easy to use. The product provides a very easy visual representation...
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Relationship
The feedback that we have gotten from QGenda has been really proactive, and the staff has been very...
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Loyalty, Relationship, Product
Our biggest gripe is with the generation functionality, and we do a lot of manual stuff that we wish...
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Relationship, Operations
The vendor does upgrades every so often, and the upgrades are pushed out pretty well. Also, the...
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Operations
In terms of training, the videos and the tutorials that are available are helpful, but I wish the...
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Operations, Product
QGenda Advanced Scheduling is much easier to use than another QGenda product we use. I think that is...
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Operations
Everything in QGenda Advanced Scheduling is pretty well designed. QGenda has obviously done...
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Relationship, Operations
We had a bit of a rocky start with the on-call system, but to the vendor's credit, things was...
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Product
I utilize the program extensively. I have a lot of people requesting time off through the program....
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Product
For physicians, having the product on the phone is a great thing. Most people use the phone app to...
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Relationship
Sometimes there is one employee that makes a difference. I was pretty fortunate to be paired up with...
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Relationship
QGenda is great in terms of their support. Issues go to our clinic first, but things are escalated...
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Loyalty, Relationship
The whole product is pretty slick. The interface is good. I like that QGenda is constantly giving us...
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Product
The product is a high-functioning program, and that means it is not like an iPhone. We need to have...
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Product, Value
QGenda Advanced Scheduling is a pivotal part of running my section. I could not do my job as...
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Product, Value
QGenda Advanced Scheduling saves time and makes the schedulers much more efficient.
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Culture, Value
QGenda nickel-and-dimes us, so we have to be very clear up front about what is included in our...
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Relationship
QGenda’s service is very so-so. We have regular meetings with them just to get communication; they...
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Operations
The recent upgrades from QGenda were very painful. They switched their customer service format, and...
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Operations
QGenda doesn’t really provide a lot of training. They provide the initial training, but then it is...
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Operations, Product
Once people are used to QGenda Advanced Scheduling, they seem to really like it. The feedback we...
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Product, Value
QGenda Advanced Scheduling is a pricey product, and we have to do a lot of customization and work...
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Relationship
The most important thing I would want someone to know is that Shift Admin Scheduling is very...
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Operations, Product
I would knock the product's ease of use a little, only because Shift Admin Scheduling is fairly...
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Operations
There is not a ton of training on the platform, but the support team overall is excellent. The...
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Culture, Operations, Product
Shift Admin Scheduling is very easy to use. Apart from a few times when one of our new users has...
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Relationship
We used to have a specific person assigned to accounts who we worked with for a long time but now,...
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Operations, Product
QGenda has a lot of tabs to go through in order to complete tasks. I don't know whether there is a...
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Relationship
QGenda was down recently, and I didn't hear anything about that. I would like to know what happened...
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Operations, Product
I would love to be able to go into QGenda Advanced Scheduling and create my own filters and...
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Product
Swaps happen often, but when providers swap, they don't just swap one day; they often want to swap a...
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Relationship
Anytime I have an issue, someone at QGenda responds. The vendor has been very helpful and willing to...
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Relationship
QGenda is trying to come up with other integrations. They know where they need to go.
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Operations, Product
Before QGenda Advanced Scheduling, we had everyone on the same system, but there were different...
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Value
For every integration we add on in QGenda Advanced Scheduling, there is some more money added. For...
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Value
If an organization just needs something to put a schedule in and will not use the scheduling or...
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Product
The system is only as good as the information we give it. If we don't give enough information, it is...
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Product, Value
QGenda Advanced Scheduling is not the be-all and end-all. The purpose of the scheduling product, in...
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Relationship
Depending on who I am working with on QGenda’s support team, the responsiveness can be good or bad....
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Operations
I have reached out a few times to QGenda for help, and all they do is send a link for support. I...
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Relationship, Product
Sometimes we have issues when people put in time-off requests. The system isn’t able to process the...
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Product
The notifications for requests can be suppressed, but if we could do that in batches, that would be...
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Product
At the end of the day, QGenda is consistently rated by KLAS as number one. And when I talk to other...
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Relationship
One of QGenda’s executives is phenomenal. I know that if I need something, I can reach out to that...
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Loyalty
QGenda really meets all of our complicated needs. My fear is that Shift Admin Scheduling will go...
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Operations
When we initially implemented Shift Admin Scheduling, we ran into some problems on our side....
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Relationship
We have been with QGenda for several years, and there have been no issues with outages or our...
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Product, Value
Shift Admin Scheduling meets our goals for what we want from it. It would be nice to have more...
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Relationship
The vendor is great with communicating when there are changes and stuff, though there aren't a lot...
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Operations, Product
QGenda's product has incredibly powerful automated scheduling tools. However, it is incredibly...
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Product
The automation is difficult to implement and difficult to change. For systems where the schedule...
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Product
One outcome of this solution is that we have all of our clinical schedules now on the same system...
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Culture, Relationship
The vendor keeps their promises. The problem is sometimes their promises from a timeline standpoint...
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Culture, Value
The last time the vendor tried to charge me for adding something on, I complained, and they...
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Operations
When we were implementing this product and were talking to the QGenda representatives who were doing...
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Relationship
The support from the vendor has been a bit of a challenge. The issue is that they have a lot of...
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Product
Whenever I make the schedule and try to coordinate people's different schedules, I find the system...
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Operations
For the initial training, QGenda was great. Currently, we do not have any ongoing training, but...
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Relationship, Product
We have had a good experience with QGenda. They understand our group and our rules, which are quite...
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Product
Because of the size of our group, the Advanced Scheduling solution is complicated, and we have...
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Loyalty, Relationship
The only issue we have with QGenda is that we no longer have regular one-on-one meetings; QGenda has...
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Relationship
QGenda has a good support system, and whenever a provider has problems, they email the vendor or...
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Relationship
We have been having a lot of miscommunications with QGenda. As long as we can communicate clearly, I...
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Relationship
When I call the support team at QGenda, I am usually able to get a very good person on the phone....
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Product
We have had problems with the product where our staff members have requested vacations or copies of...
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Relationship, Operations
The initial person was amazing and very good. After that person, it was very difficult to get ahold...
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Operations
We would like more training from QGenda. We would like the vendor to come on-site, help us, and...
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