QGenda Physician Scheduling Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Loyalty
QGenda Advanced Scheduling is part of our long-term plans. My organization is committed to it. For...
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Loyalty, Relationship
I have never had an issue with my problems getting solved. Unless QGenda crashes and burns and their...
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Operations, Product
I have moved to a new department, and this department utilizes QGenda Advanced Scheduling in a more...
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Product
We use QGenda Advanced Scheduling for our organization's call schedules and for provider scheduling....
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Relationship
When we contact the vendor's support about the infrastructure churn, I don't always think they give...
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Product
I think the analytics piece of the solution still leaves a bit to be desired. The efficacy of the...
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Culture, Loyalty, Relationship
I have reached out to one support individual to ask for something, and either the person I was...
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Relationship, Product
The vendor needs to work on the expediency of their replies and they need to increase the attention...
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Loyalty, Product
We continue to use the product. It is embedded in some of the core infrastructure that we have, and...
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Product
Some of the QGenda upgrades, if not the programmatic infrastructure itself, are a bit clunky. Things...
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Product
I would like to see prepackaged, preprogrammed conditional functions in QGenda Advanced Scheduling....
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Relationship
In the past, we could contact a human being by name. We would know what they looked like and could...
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Product
I would buy QGenda Advanced Scheduling again. It is the best product on the market. The way that we...
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Product
The best feature of QGenda Advanced Scheduling is that it allows us to have a single source of...
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Loyalty, Product
When we are looking at a task in the rank-and-file product in QGenda Advanced Scheduling, the...
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Relationship
Sometimes QGenda is slow to keep their promises, but I consider them to be an honorable company.
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Operations, Product
I would like to not have to build half of my schedule by hand. I think there are opportunities for...
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Relationship, Value
The vendor could improve by giving customers a more personal touch. It very much feels like we are a...
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Product
The product can sometimes be really slow during heavy schedule build times, and I don't know why....
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Relationship, Operations
I think part of the reason the support quality has decreased over the last year or year and a half...
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Product
Our organization is very unique, so a lot of the vendor's upgrades don't pertain to our type of...
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Relationship, Product
QGenda tries to do things better, and they try to make improvements. They are continuing to make...
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Relationship, Operations
The vendor trains us fairly well. However, I feel like I know more than the QGenda representatives...
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Relationship
We used to have a dedicated person we could go to with any issue we had, but the vendor has moved to...
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Culture, Loyalty, Relationship
I'm just really happy with QGenda. They made a lot of promises to us at the beginning when they were...
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Relationship, Product
Using Shift Admin Scheduling is a simple process. We get decent service from QGenda when we need to...
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Product
We sync all of our providers' Outlook calendars with QGenda's system, so it automatically populates...
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Relationship
When I call the vendor's support people, the experience is usually fine. There was a period a while...
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Product
The product works great for us. I'm glad there is some kind of scheduling system because people used...
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Relationship, Product
We are very committed to QGenda Advanced Scheduling. The insights tool, dashboard reporting, and...
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Operations, Product
Scheduling in QGenda's product can be complicated. There are a lot of aspects that go into...
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Relationship
What I like about QGenda is they are looking at serving their customers in a greater way. Not all...
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Relationship
QGenda has been working on their support structure. In fact, they finally have a customer portal....
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Value
There are obviously things that QGenda has as part of their overall product that we can purchase in...
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Relationship
Anytime I have reached out for help or support and asked QGenda to help do something, they have been...
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Product
In terms of integrations that would make my job much easier, probably the biggest thing is a way to...
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Operations, Product
The product is not very intuitive. If we are having an issue with something in terms of how to fix...
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Product
This is a minor pain point for me, but I validate a lot of schedules in looking for conflicts and...
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Product, Value
I love that I can track everybody in one spot and see not only what they are doing clinically but...
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Product, Value
We use QGenda's system for our internal scheduling. That is all we use it for. We like it for that...
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Relationship, Operations
I don't really know anything about new technology from QGenda. QGenda sends me emails sometimes, but...
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Relationship, Product
We have asked QGenda to do certain things several times, and they haven’t done those things, so that...
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Relationship, Product
We have a provider who worked at another organization that had QGenda Advanced Scheduling, and for...
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Product
I would recommend QGenda Advanced Scheduling. It is a good product, and it is easy. It is much...
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Relationship, Operations
With QGenda, we would like to see a little more responsiveness and training in terms of certain...
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Relationship, Operations
We used to have amazing responses from our previous QGenda person, but unfortunately, we don't have...
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Loyalty, Product
There are things we could give feedback on to make Shift Admin Scheduling better. Under the admin...
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Product
In Shift Admin Scheduling, when we are on the admin side of the schedule and type in a doctor’s...
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Operations
With training, it is easier for someone to walk us through QGenda Advanced Scheduling than it is to...
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Relationship
QGenda used to assign a specific person to work with our program, and I miss that. QGenda's support...
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Operations, Product
Everything has its hang-ups, but overall, we are very satisfied with QGenda's system. Once we know...
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Operations
QGenda does a really decent job of putting training together, and our QGenda contact is phenomenal....
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Operations, Product
QGenda Advanced Scheduling isn't particularly easy to use. I tell users what to look out for, and...
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Culture
I got an email from QGenda's sales team about the vendor's new credentialing system, and I forwarded...
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Relationship
With QGenda's support, it used to be that we were assigned a backup person. However, a couple of...
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Product
Our doctors love QGenda Advanced Scheduling because they can schedule and punch in the same system....
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Product
It is nice that we can add different notes and stuff so that the doctors know whether they are on...
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Product
I just love QGenda, and I talk about them all the time. It is nice that the doctors can get the...
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Relationship
QGenda is very quick to respond if I have a question, and if they don’t have an answer, they will...
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Culture, Product
At one point, QGenda told me that QGenda Advanced Scheduling and Epic's system would be able to talk...
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Relationship, Operations
I work with QGenda regularly to improve and keep QGenda Advanced Scheduling updated. I try to...
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Operations
Instead of having to work and set up a meeting where QGenda shows us how to do something, I would...
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Operations
There is no training by QGenda exactly. We have a person who goes around the departments to help...
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Operations, Product
QGenda Advanced Scheduling is a one-stop shop. I think that the solution is very user friendly. I...
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Loyalty, Product
QGenda is working on some integrations for us, and my understanding is that we are going to be...
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Loyalty
My overall satisfaction with the system in 12 months will probably be slightly higher. QGenda is...
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Operations, Value
QGenda wants to charge us for some additional implementation project fees. That isn't entirely...
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Product
The main improvement I would like to see in the system is with some of its reporting pieces. I have...
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Operations
QGenda delivers, but for the first few years after we bought their system, they basically left us...
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Relationship, Operations
QGenda should have comprehensive training on the application and be more responsive to questions...
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Product
The challenging part of QGenda Advanced Scheduling is getting things like additional providers and...
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Relationship
QGenda’s support is responsive, but we have to know who to reach out to.
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Operations, Product
Across the whole system, QGenda Advanced Scheduling is very user friendly, easy to populate, and...
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Operations, Product
It depends on the end user, but people who are comfortable with technology are fine with QGenda...
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Product
We would like to see some kind of drafting of schedules for review before publication in QGenda...
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Relationship
The folks who built our QGenda Advanced Scheduling platform have moved up in the organization, and...
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Loyalty, Relationship
QGenda has too many support issues going on for me to recommend QGenda Advanced Scheduling. When...
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Product
I can't download data out of QGenda Advanced Scheduling very easily, and I have no access to...
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Relationship
The QGenda customer support is not great. They have moved away from a direct contact to a call...
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Relationship, Product
QGenda will make changes in their programming and not roll the changes out to us. All our reports...
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Relationship, Operations
The product is not terrible, and when set up correctly, it works as promoted. But our rollout was...
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Culture
It has only been in this last year that QGenda has changed their model, and we have run into...
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Product
Shift Admin Scheduling is fairly complex. That makes it a good and powerful thing on my end, but it...
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Product
Ultimately, Shift Admin Scheduling is by far the best option, and I would absolutely go with it...
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Culture, Value
I have never had QGenda charge me for anything except for monthly subscription fees per dollar. The...
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Relationship
I highly recommend Shift Admin Scheduling. The vendor has good customer service, and the system is...
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Product
I wish that QGenda continued to provide updates that made administering a large and complicated...
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Operations
A lot of the training events that the vendor offers are on aspects of the system that have been...
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Product
Even though I have played around with the system for quite some time, it isn't quite as compatible...
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Product, Value
When managing a large number of staff members, it is nice that we can adjust the system's settings...
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Relationship
The vendor doesn't really do anything proactively. I am not necessarily sure that they even could,...
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Culture, Relationship, Operations
Initially, when we rolled out Shift Admin Scheduling, we had some issues, and there was some talk...
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Loyalty
We wanted to reduce schedule time, schedule creation time, improve clarity on the workload, and do...
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Relationship
Anytime QGenda makes big changes, I am extremely satisfied. The company is usually pretty quick on...
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Product
QGenda’s vision is excellent. I have seen small updates here and there that have helped with the...
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Product
When it comes to doing reports, I can build them, but they are really hard for anybody else. Even...
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Operations
QGenda’s help center is really good, but I have tried to search for some things before and haven't...
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Product, Value
I would probably recommend QGenda's system. It saves time. But it really depends on whether a user...
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Product
When providers get an email to do a swap, they have to log on, find the page that they need to go...
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Product
Sometimes we want to pull statistics, and some of the options we have to choose don't sum up...
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Culture, Relationship
Qgenda is usually pretty responsive. I don't know whether there is really much that needs to be...
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Product, Value
If I have to redo a part of the schedule, I don't have to clear everything and manually do...
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Operations
QGenda is pretty user friendly for end users for the most part. It didn't require a lot of training...
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Operations, Product
People who aren't QGenda representatives question whether the system is going to break or get messed...
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Culture, Relationship
I would definitely recommend QGenda's system because it has a lot of features that we haven't even...
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Relationship
Our representatives have strengthened our relationship with QGenda a lot. Those representatives met...
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Operations, Product
I would like an actual, good manual for QGenda Advanced Scheduling. The system has a help button at...
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Loyalty, Product
We initially engaged with the system so that we could have all of our scheduling in one place and...
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Relationship
The people who QGenda has assigned to us have been wonders in keeping our business for the vendor....
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Culture
QGenda doesn't bill us for every little thing. They stick to packages and are very transparent about...
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Relationship
Our account representative reaches out to us regularly, and we have their contact information if...
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Relationship, Product
We can't get QGenda to make a few promises, but all the ones they make, they keep. Every now and...
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Operations, Product
The product is easy for the end user. The learning curve for the administrators who do the...
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Relationship
I don't know who my executive is. If the person who is selling me the product checks in recurringly,...
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Relationship, Product
When we started out, we really used the tool's power. QGenda has made it more powerful, and we have...
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Relationship, Product
We love the product. We love that it integrates the schedules across multiple sites and makes it...
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Loyalty, Product
There is an app for Shift Admin Scheduling that every provider uses all the time. It would be great...
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Operations
Shift Admin Scheduling is easy to use, and the end-user experience is very good. I don't have to...
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Loyalty
There have been some rumors that QGenda was going to get rid of Shift Admin Scheduling in some...
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Relationship
QGenda is usually reactive. We have a project manager for our organization, and I always know more...
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Relationship, Operations, Product, Value
QGenda has a lot of possibilities, but there are multiple ways to do the same thing. The product has...
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Relationship
QGenda seems like a good company with the right intentions, but they are having a lot of growing...
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Relationship, Operations
Over the past year, QGenda has changed their support model where they used to send out a dedicated...
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Operations, Product
I have muscle memory with QGenda Advanced Scheduling, and I can use it with my eyes closed. The...
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Relationship, Operations, Product
With anything that I would like to have, I let QGenda know, and they do it. The only thing that I...
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Relationship
I really wish QGenda would give us a designated team that knows our system inside and out. That...
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Product
QGenda could improve the ease of changing shifts and could keep a good track of those changes.
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Product
The scheduling in QGenda Advanced Scheduling is very easy to use, and it is easy for physicians to...
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Relationship
Our biggest dissatisfier here is the group customer service because we are getting a new person we...
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Relationship
QGenda is very good when we bring ideas to them; they do eventually build and execute what we have...
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Relationship, Operations
The system runs pretty reliably. If it doesn't, then QGenda usually is on top of getting the...
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Relationship
The executive leadership has for the first time ever gotten involved with us because of an...
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Product
QGenda Advanced Scheduling is one of the more complex and capable scheduling applications out there....
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Culture, Relationship
It is very hard to get QGenda to fulfill what they say they are going to do at times. We had trouble...
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Product
Downtime notification comes through when we log in to the app. Downtime notices are pretty aptly managed....
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Relationship, Product
QGenda has always been really good about working interfaces on the admin side. The solution is...
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Value
QGenda is a pretty visionary company. I recommend QGenda to everybody. I have been a very big...
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Product
We are starting to integrate QGenda with a graduate medical education software client. It is...
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Culture, Relationship
When we originally signed on with the vendor, we had an account representative, and the service was...
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Operations
The vendor offers a lot of training. But it is very hard for clinicians to always catch up with...
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Loyalty, Relationship
I don't see us going away from QGenda. In fact, I keep pushing the hospital to go to QGenda every...
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Product
I like QGenda Advanced Scheduling’s ease of use, its integration with the phones, and our ability to...
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Product
One of the biggest things I would change with QGenda Advanced Scheduling is it has a validate button...
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Relationship
Most of the issues that I have had with QGenda are me just forgetting to assign a call at some...
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Product
The initial promise was that QGenda Advanced Scheduling would do the scheduling for us, and it is...
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Loyalty
QGenda Advanced Scheduling is fairly easy to use. The user interface is pretty easy. The stats that...
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Culture, Value
QGenda Advanced Scheduling is exorbitantly a lot more expensive than other applications, but we have...
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Product
QGenda Advanced Scheduling really meets our needs. I love the automatic generation in the system,...
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Relationship, Operations
QGenda still supports us a lot with our turnover with administration, and they do a lot of...
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Product
QGenda Advanced Scheduling has a lot of features within it that are interdependent on each other, so...
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Relationship
We do not use QGenda’s phone or web support because it is so much worse than just emailing. We use...
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Product
I dislike how easily the QGenda Advanced Scheduling system can be broken by bringing on new faculty,...
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Product
We use insights for reporting, and we have targets our faculty is trying to meet for clinical...
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Relationship
QGenda does their best to keep all promises. The hardest thing for us has been the turnover in their...
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Loyalty, Operations, Value
The only reason my rating for QGenda’s implementation services is not a top mark is that it isn't...
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Relationship, Operations
I would share with another health system that QGenda Advanced Scheduling is a robust product with...
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Loyalty
We are hoping to deploy QGenda Advanced Scheduling throughout the network, and that will help give...
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Loyalty
QGenda Advanced Scheduling is part of our long-term plans because it is basically the software that...
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Culture, Value
There are a couple of integrations with the product that I would prefer to have that we don't have...
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Product
I definitely like that QGenda has a good support system for us. I like that the product is the...
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Operations, Product
The vendor could improve on the number of clicks that it takes to get things done. One of the...
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Operations
We have had some issues with some of our QGenda consultants on different specialties. One example is...
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Relationship
I really like QGenda. When it comes to things that are going well, A, they solved a problem that we...
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Relationship
The problem with QGenda is that I don't think they have many organizations like ours. Our practice...
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Value
I don't know that QGenda avoids charging, but when I raise questions about charges, the vendor will...
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Operations
QGenda's training is good. A lot of it is self-directed on their homepage, and they have a lot of...
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Relationship
Every time we put in an email with the vendor's support people, the vendor's people will send an...
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Product
Some of our staff members grumble about QGenda Advanced Scheduling because they send emails to...
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Loyalty, Relationship
If my hospital said I couldn't have QGenda Advanced Scheduling anymore, I would tell them to find...
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Relationship
QGenda has been very responsive. They do a lot in the background, and they allow us to learn and to...
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Relationship
Previously, we would grumble because our QGenda support people would rise in the ranks and get...
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Product
We absolutely love the product and service. QGenda Advanced Scheduling has so many features like...
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Loyalty, Product
If QGenda were to add a recruiting database, QGenda Advanced Scheduling would officially be an...
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Product
The one thing that might be nice in QGenda's system would be the ability to have an area where we...
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Culture, Product
QGenda's system doesn't really integrate, but there isn't a need for that. Shift Admin Scheduling...
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Loyalty
QGenda is absolutely a part of our long-term plans. Our providers love QGenda; they would wrap...
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Relationship
QGenda is fairly flexible with how they support us. Their product team is on the line if we need...
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Relationship
Although QGenda may be a smaller organization, it is hard to get anyone above a director on the line...
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Product
Shift Admin Scheduling is a web-based software program. As the vendor updates it or when there are...
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Relationship
A few years ago, it took a little longer to put some stuff in place than we would have liked.
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Value
I haven't looked that in depth at anybody else in a couple of years because QGenda was leaps and...
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Product
We use this software to set up rules and try to make the best schedule based on the requests of over...
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Relationship, Operations, Product
When we first started, we focused on how many shifts a week someone would work, and we had rules...
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Relationship
I don't really deal with anybody at an executive level at QGenda anymore. If we have an issue,...
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Value
Shift Admin Scheduling is easy to use, and the price point is correct. That is what builds QGenda a...
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Relationship
QGenda is responsive when we have issues. I had a good interaction with a client representative...
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Product
Shift Admin Scheduling is great as a standalone solution, but it doesn't integrate with anything. I...
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Relationship
Shift Admin Scheduling was a great boutique solution that got bought by QGenda. I recently received...
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Loyalty, Product
Shift Admin Scheduling is great for what it does, but we need more functionality. If QGenda isn’t...
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Loyalty
QGenda hasn’t leveraged their purchase of Shift Admin Scheduling. It's a pretty good product, but I...
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Product
I would tell others they should use Shift Admin Scheduling because it's really intuitive for end...
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Product
Things have gone well working with QGenda over the last year. QGenda Advanced Scheduling works fine...
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Relationship
QGenda's support is really good, very fast, and very thorough. That has been great. Currently, the...
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Value
QGenda is really slow to implement and organize everything, but the biggest concern is just that...
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Product
When we initially analyzed QGenda Advanced Scheduling, QGenda could integrate it with our electronic...
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Operations
QGenda does webinars, and the vendor constantly tells us they have another webinar if we want to be...
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Product
I like the fact that we can now do bulk editing in QGenda Advanced Scheduling. That has definitely...
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Product
Sometimes when we are doing the automation build for the doctors’ hours, things just don’t come...
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Operations
QGenda does upgrades on the weekend, and I don't work weekends, so they have happened without a...
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Product, Value
QGenda Advanced Scheduling makes life a lot easier. We recently revamped the way we build our...
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Product
QGenda Advanced Scheduling is almost there in terms of meeting all of my needs. We haven't done our...
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Operations, Product
QGenda Advanced Scheduling is super easy to use. I was able to really teach myself in a matter of...
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Relationship
My only con is that QGenda’s support team is a little slow to respond, so if we have a question or...
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Product, Value
We have no problems with QGenda Advanced Scheduling. We are always adding to the interface and...
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Operations, Product
QGenda Advanced Scheduling is pretty easy to manage as an administrator, and it is easy to add names...
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Product
If I had anything to say against QGenda Advanced Scheduling, it would be that when I change...
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Product
I don't know too many alternative systems that do the same stuff as QGenda Advanced Scheduling does....
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Operations
When I first learned how to use the software from the previous manager who was making the schedule,...
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Relationship
Things with QGenda have been good. The vendor has changed how we interact with them when we have an...
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Operations, Product
QGenda's whole thing is schedule automation. We tried for the first couple of years to get schedule...
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Product
I have used other solutions that were very manual and didn’t have any automation. QGenda Advanced...
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Operations, Product
There is a generational gap in our provider group, so QGenda Advanced Scheduling is easy for some...
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Operations, Product
I only use Shift Admin Scheduling as an administrator, so I set up users and use the administrative...
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Relationship
The support is good. I have never needed service. If I have an issue and need help, I get it right...
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Relationship, Operations, Product
Setting up new users requires multiple steps. We should be able to just open one screen, click all...
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Relationship
QGenda comes out with updates and things frequently.
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Relationship
The people who provide ongoing support from QGenda are very responsive anytime we reach out to them,...
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Product
The main benefit of working with QGenda Advanced Scheduling is the end-user interaction with the...
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Relationship
QGenda’s help desk staff is so helpful when we call. Whenever we have questions or don't know...
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Operations, Product
Sometimes Shift Admin Scheduling is unintuitive; we are not exactly sure how to do everything.
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Product
We love Shift Admin Scheduling. Some of our schedulers work in more than one region, and they can...
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Product
QGenda Advanced Scheduling is a great product. I like that I can have it do things for specific...
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Operations
QGenda should provide better training for the first people who respond to their emails. There is...
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Operations
QGenda's regular trainings are good, but their initial trainings need to be better. The system needs...
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Relationship
QGenda's support is excellent. The vendor does a great job of assisting us when asked, and they help...
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Operations
The implementation wasn't perfect, but it was good. That was probably because of the way we handled...
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Value
When we have changes, the flexibility in QGenda Advanced Scheduling makes it very easy to implement...
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Relationship
I like that we have a specified partner within QGenda who we can reach out to. They are not a...
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Operations, Value
Prior to the system's implementation, our staff was scheduling in an Excel spreadsheet, and they...
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Relationship, Value
I recommend QGenda all the time. I would tell others looking at QGenda how easy they are to work...
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Relationship
QGenda’s greatest strengths are their customer service and the accuracy and workability of their...
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Operations, Product
The ease of use with QGenda Advanced Scheduling depends on somebody's comfort with a computer to...
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Product
I really enjoy working with QGenda Advanced Scheduling. I like how easy the system is to manage....
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Operations, Product
QGenda Advanced Scheduling is an effective way of looking at providers' schedules to know who is...
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