QGenda Physician Scheduling Commentary
Filtered view: All
Subject Expert
Niel Oscarson
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product
The biggest thing for us with Shift Admin Scheduling is its ability to solve a schedule. We can...
Login or Create an Account to see details.
Loyalty
Our finance department wanted everyone else to go to Shift Admin Scheduling because it works so...
Login or Create an Account to see details.
Relationship
QGenda’s support is quick. I haven’t needed much support recently, but most turnaround times are...
Login or Create an Account to see details.
Relationship
QGenda has reached out proactively to revisit a feature I had requested. They resolved an issue and...
Login or Create an Account to see details.
Product
QGenda Advanced Scheduling operates in the cloud, meaning any system change affects all clients....
Login or Create an Account to see details.
Relationship
I would suggest that QGenda assign one or two dedicated support specialists to each client so there...
Login or Create an Account to see details.
Product
One of the biggest advantages of QGenda Advanced Scheduling is its visibility and real-time updates....
Login or Create an Account to see details.
Loyalty
I’m not aware of any vendors that come close to what QGenda offers. QGenda has developed a highly...
Login or Create an Account to see details.
Relationship
Whoever I contact at QGenda is always willing to help and responsive. The customer service people...
Login or Create an Account to see details.
Value
The cost of QGenda Advanced Scheduling feels relatively high, though it is consistent with market...
Login or Create an Account to see details.
Product
QGenda Advanced Scheduling is very easy for me to use, largely because I have extensive experience...
Login or Create an Account to see details.
Relationship
I get to meet with our QGenda representative a lot, and they are fantastic. We are really honest...
Login or Create an Account to see details.
Relationship
QGenda has done things for us when we have asked them to, so they do a very good job of considering...
Login or Create an Account to see details.
Operations
When we have a new group that wants to use QGenda, they have an implementation process. They charge...
Login or Create an Account to see details.
Product, Value
We are making the system work, but I would like to have some additional integrations that aren't yet...
Login or Create an Account to see details.
Operations, Product
I don't think the ease of use in this solution is terrible, but sometimes our people get confused....
Login or Create an Account to see details.
Relationship
We struggle sometimes with phone and web support. I don't know how large QGenda's support force is,...
Login or Create an Account to see details.
Value
Everybody wants to pay less. But when I look at what we have paid for other scheduling applications,...
Login or Create an Account to see details.
Culture, Relationship, Operations
We have great sales support from QGenda, and our customer success executive is wonderful. We haven't...
Login or Create an Account to see details.
Relationship, Product
We have a good relationship with QGenda, and their system works well for the services that they...
Login or Create an Account to see details.
Value
QGenda Advanced Scheduling is expensive. The vendor could always make things cheaper.
Login or Create an Account to see details.
Product, Value
QGenda Advanced Scheduling’s biggest strength is that it is web based, so it is instantly available,...
Login or Create an Account to see details.
Relationship
QGenda is excellent. We get immediate responses from them. When I need to add or remove providers,...
Login or Create an Account to see details.
Operations
QGenda offers training all the time. I constantly get emails inviting me to things, so the vendor is...
Login or Create an Account to see details.
Relationship, Product
QGenda has really great support, and the solution is super great for capturing everything in one...
Login or Create an Account to see details.
Culture, Value
There are some extra add-ons that we have in QGenda Advanced Scheduling, but we are able to access...
Login or Create an Account to see details.
Product
There are some things in the system that could be improved. For example, when I run a validation,...
Login or Create an Account to see details.
Culture, Relationship, Product
There have been a handful of instances in the past several months where something in the system that...
Login or Create an Account to see details.
Relationship
When something breaks, QGenda won't reach out to anyone. We have to find out that something broke...
Login or Create an Account to see details.
Product
There are some basic things in the system that need some attention, like the system's standard...
Login or Create an Account to see details.
Culture, Relationship
No one talks to anyone at QGenda, especially the customer-facing people. We will tell one person on...
Login or Create an Account to see details.
Operations, Product
There have been some challenges with getting QGenda's system set up on new sites. That is because...
Login or Create an Account to see details.
Operations
The learning curve for QGenda Advanced Scheduling is straight up. There is no curve. It is just...
Login or Create an Account to see details.
Culture, Value
The awesome thing about QGenda is their prices. Their prices go up every year, but as far as...
Login or Create an Account to see details.
Relationship
QGenda doesn't have a person or team assigned to us for scheduling the way they do for other...
Login or Create an Account to see details.
Loyalty, Value
We have had minor changes with QGenda, like certain sections of the system being moved around to...
Login or Create an Account to see details.
Loyalty, Relationship
We had many changes with our master templates, so that was disappointing. Hopefully, once I get our...
Login or Create an Account to see details.
Relationship
Sometimes, QGenda is delayed in getting back with us to work on things and improve what we are...
Login or Create an Account to see details.
Product
I like that QGenda Advanced Scheduling is a one-stop shop. I love it because the faculty can put...
Login or Create an Account to see details.
Operations
If I had one request, it would be for QGenda to have a full course for the system. We could take a...
Login or Create an Account to see details.
Relationship
The support staff members for the system have decreased over the years as the vendor has chosen a...
Login or Create an Account to see details.
Loyalty, Product, Value
Extracting data from the system has always been a challenge for us in terms of volume and time. We...
Login or Create an Account to see details.
Loyalty
QGenda bought the system with the clear intention of shutting it down and trying to move people to...
Login or Create an Account to see details.
Operations
We have given QGenda feedback about lots of different things, but those things have yet to be fixed....
Login or Create an Account to see details.
Loyalty
I hate QGenda Advanced Scheduling. We made it our institutional scheduling software, so it will be...
Login or Create an Account to see details.
Product, Value
If an organization has a very straightforward group of people who all work the same amount of time...
Login or Create an Account to see details.
Product
QGenda updates the system periodically. That is great. The system is a robust scheduling program.
Login or Create an Account to see details.
Value
The price of this platform is a little better than the prices of other platforms. The way QGenda...
Login or Create an Account to see details.
Relationship
Since Shift Admin Scheduling became a part of QGenda, the way the vendor services things has...
Login or Create an Account to see details.
Relationship
Before the acquisition by QGenda, we had some custom things. After the acquisition, QGenda kept...
Login or Create an Account to see details.
Operations, Product
Our schedule is very complicated. I like that I can do my schedule manually on spreadsheets, and...
Login or Create an Account to see details.
Relationship, Operations
I was kind of thrown into this system after we got it, and I didn't really have any formal training...
Login or Create an Account to see details.
Product
There are a few things that we do that I wish the solution could do, but I understand it can't. When...
Login or Create an Account to see details.
Relationship
Consistency is definitely part of why we like Shift Admin Scheduling. We like that and the support....
Login or Create an Account to see details.
Relationship
QGenda's service is great. They are extremely responsive. We enter a ticket, and then QGenda walks...
Login or Create an Account to see details.
Relationship
The executive involvement was higher with the previous vendor. With QGenda, I am not sure who's who...
Login or Create an Account to see details.
Product, Value
The way we schedule is massive. It is crazy. It comes down to percentages in terms of certain...
Login or Create an Account to see details.
Relationship
Most of the time when we have questions or ask for adjustments to our algorithm or to some...
Login or Create an Account to see details.
Product
The product needs some updates to accommodate married providers and multiple facilities. I have to...
Login or Create an Account to see details.
Product
The system needs some rules that cannot be broken.
Login or Create an Account to see details.
Relationship
QGenda has great customer support.
Login or Create an Account to see details.
Relationship
QGenda is always trying to improve the system, even if the upgrades don’t mean anything to us. Also,...
Login or Create an Account to see details.
Relationship
QGenda hasn’t quite hit the mark when we have asked for enhancements. That is such a gray, vague...
Login or Create an Account to see details.
Product
Ever since the solution got acquired, everything has turned very political. Everything goes through...
Login or Create an Account to see details.
Product
QGenda needs to make things simpler for the average person. There need to be more hints on the...
Login or Create an Account to see details.
Operations, Product
QGenda Advanced Scheduling is definitely very sophisticated. It can do so much, and it keeps...
Login or Create an Account to see details.
Product
There are always hiccups with QGenda Advanced Scheduling. That is inevitable, but it is always us...
Login or Create an Account to see details.
Operations, Product
We get a lot of complaints about the automations with QGenda Advanced Scheduling. They break very...
Login or Create an Account to see details.
Operations
We are very new to QGenda Advanced Scheduling, and so many things have changed. The initial training...
Login or Create an Account to see details.
Relationship
QGenda is very receptive to customer feedback, but it takes a while sometimes. In QGenda Advanced...
Login or Create an Account to see details.
Relationship
Whenever I direct someone to QGenda’s support team, they seem to get good answers. Web support seems...
Login or Create an Account to see details.
Product
The user interface of QGenda Advanced Scheduling is pretty easy for me to use. If I make a mistake,...
Login or Create an Account to see details.
Relationship
If I ask QGenda for something, they are generally able to follow up with it.
Login or Create an Account to see details.
Product
QGenda advertises QGenda Advanced Scheduling as being able to automate schedules seamlessly, but the...
Login or Create an Account to see details.
Operations
I haven’t gotten much training on the solution. I have had to figure out a lot on my own. The vendor...
Login or Create an Account to see details.
Product, Value
QGenda Advanced Scheduling helps me organize things. It doesn't give insight into driving other...
Login or Create an Account to see details.
Relationship
If I send a request to the vendor's support team, usually people will respond within 24 to 48 hours,...
Login or Create an Account to see details.
Product, Value
I would buy the product again because the user interface is easy to use. It is a flexible scheduler...
Login or Create an Account to see details.
Product
I haven't noticed any changes to the solution or anything that has seemed like a big interruption....
Login or Create an Account to see details.
Relationship
I haven't personally used QGenda’s support team for a while, and that is a testament to how well...
Login or Create an Account to see details.
Product
Everything is working exactly as it always has and to the standard that we expect. I have no...
Login or Create an Account to see details.
Product
QGenda Advanced Scheduling's ease of use has gotten a whole lot better. We have had many upgrades...
Login or Create an Account to see details.
Loyalty, Product
QGenda does have a vision for delivering new technology. I haven't used their newest technology. I...
Login or Create an Account to see details.
Relationship
QGenda’s support team is good. In the past, I had issues with the vendor. Like any growing company,...
Login or Create an Account to see details.
Relationship
The only service problem I ever have with QGenda is when they tell me there is downtime, but they...
Login or Create an Account to see details.
Value
QGenda Advanced Scheduling is expensive, but it is awesome. QGenda bundles solutions when they can....
Login or Create an Account to see details.
Loyalty
From a financial standpoint, there is a push for us to ultimately be using an Epic scheduler instead...
Login or Create an Account to see details.
Culture, Value
I have never had QGenda charge me for anything except for the monthly subscription fees per dollar,...
Login or Create an Account to see details.
Relationship
I would highly recommend Shift Admin Scheduling. It is the best in its class and is the best...
Login or Create an Account to see details.
Product
Shift Admin Scheduling is fairly complex, and that makes it a good and powerful thing on my end, but...
Login or Create an Account to see details.
Product
QGenda needs to continue to optimize the administrative side of things to make administering the...
Login or Create an Account to see details.
Product
QGenda could do more to innovate. With the advent of AI and larger computing power, I don't feel...
Login or Create an Account to see details.
Value
I haven't been charged for anything that I have asked for from QGenda unless I have added a new...
Login or Create an Account to see details.
Operations, Product
QGenda's system is a little complex, so we have to learn a little about it. However, once users get...
Login or Create an Account to see details.
Product
I love how easy it is to manage our schedules and calendars in the system. The system is easy to...
Login or Create an Account to see details.
Relationship, Operations
When the vendor is working with one PMO to another PMO, their team coming prepared with more...
Login or Create an Account to see details.
Product, Value
The Epic integration QGenda offers would change our world. It would be huge, but we don’t have it...
Login or Create an Account to see details.
Relationship
We have had a variety of ways that we have accomplished physician scheduling, whether that be...
Login or Create an Account to see details.
Product
We had a situation that was really harmful for us in terms of reporting. It was very manual, and...
Login or Create an Account to see details.
Culture
QGenda mentioned that a certain integration would be free, and then we found out later on that it...
Login or Create an Account to see details.
Relationship, Operations
I’m 99.98% sure that QGenda keeps all their promises. We are all human. We had an issue that we...
Login or Create an Account to see details.
Relationship, Operations
QGenda has many helpful tutorials and videos online. I would suggest that they communicate in a more...
Login or Create an Account to see details.
Operations, Product
Because we have multiple facility locations, not everyone is at the same standard with the same...
Login or Create an Account to see details.
Product
For the most part, the solution works pretty well. We would almost like to have fewer features...
Login or Create an Account to see details.
Relationship
It is really hard when we don't have a dedicated support team. We have to submit a lot of tickets,...
Login or Create an Account to see details.
Product
I love QGenda Advanced Scheduling. It does really well. QGenda hasn't had any massive upgrades for...
Login or Create an Account to see details.
Loyalty, Product
It would be great if the scheduling system had a better integration with the hospital EHR systems,...
Login or Create an Account to see details.
Culture
QGenda Advanced Scheduling doesn't work exactly the way QGenda says it does. In the vendor's sales...
Login or Create an Account to see details.
Loyalty, Value
We were using another system that wasn't meeting all our needs, so we decided to switch to QGenda...
Login or Create an Account to see details.
Product, Value
The product doesn’t integrate with our payroll system, and that causes us a lot of extra work....
Login or Create an Account to see details.
Relationship
We don't really work with anyone beyond the support people. If we can't get help from the support...
Login or Create an Account to see details.
Operations
We can’t just throw the product at anyone. There is a very long learning curve. Because there are a...
Login or Create an Account to see details.
Loyalty, Operations, Product
I like QGenda Advanced Scheduling. It is pretty easy for us to run reports and make sure we have...
Login or Create an Account to see details.
Loyalty, Product
I have one particular request for QGenda. The biggest things that I get back from users are that...
Login or Create an Account to see details.
Operations, Product
QGenda Advanced Scheduling is a fantastic product. So far, everything has run smoothly in it. I did...
Login or Create an Account to see details.
Operations, Product
QGenda Advanced Scheduling is very easy to use. It gives us all the information that we need. We can...
Login or Create an Account to see details.
Culture
As we add more faculty to the insights in the system, there is another pricing tier where prices go...
Login or Create an Account to see details.
Loyalty, Product
There are things we would like Shift Admin Scheduling to do that it doesn't do. We have given...
Login or Create an Account to see details.
Product
We like the long-standing features of schedule flexibility, the ease of use for physicians to trade...
Login or Create an Account to see details.
Operations
I was onboarded years ago, but QGenda had very good training back then. I always tell everybody that...
Login or Create an Account to see details.
Operations, Product
I still manually build all the schedules myself, even though QGenda Advanced Scheduling has...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
QGenda always sends out upgrades in general. A lot of them don't really pertain to me, but I am...
Login or Create an Account to see details.
Relationship
QGenda has good-quality support. I am not dissatisfied with it. When we first started, we had a...
Login or Create an Account to see details.
Value
QGenda Advanced Scheduling is a lot better for the end user than the solution we previously used....
Login or Create an Account to see details.
Operations
I would score QGenda's training as low. When we go to QGenda's website, we have all of these...
Login or Create an Account to see details.
Relationship
QGenda's customer service team has been pretty quick to get on the phone when we call if we have a...
Login or Create an Account to see details.
Value
QGenda does not have automated payment functionality. That is a big thing that would make Shift...
Login or Create an Account to see details.
Relationship
I don't think QGenda has delivered any new technology. I don't expect anything to have any big...
Login or Create an Account to see details.
Loyalty
I think Shift Admin Scheduling is part of our long-term plans, but I plan to look into other options...
Login or Create an Account to see details.
Relationship
When we contact QGenda's customer service people, sometimes they go back and forth too much with...
Login or Create an Account to see details.
Relationship, Product
There are functionalities that we would like to see in QGenda's system, and they say those things...
Login or Create an Account to see details.
Relationship
QGenda is not really proactive. I would like them to be more proactive. Sometimes I'm included on a...
Login or Create an Account to see details.
Relationship, Operations
One of the things that QGenda is really good at is when I ask if I can do something in the solution,...
Login or Create an Account to see details.
Relationship
QGenda has a seemingly large turnover rate. The company has grown so much, and opportunities are...
Login or Create an Account to see details.
Relationship
We have been on QGenda Advanced Scheduling for a long time, and the way customer service worked in...
Login or Create an Account to see details.
Relationship, Product
QGenda has bought other products and said that they would take the highlights from those and...
Login or Create an Account to see details.
Relationship, Operations
When we are using the QGenda service email, sometimes the front-line staff doesn't understand what...
Login or Create an Account to see details.
Product
QGenda’s net ability to create new things is great, but the way they have done things in some of...
Login or Create an Account to see details.
Product
The strengths of QGenda Advanced Scheduling are its work patterns, automation, and the ability for...
Login or Create an Account to see details.
Product
The QGenda software has a pretty intimidating UI at first glance. There are lots of colors that they...
Login or Create an Account to see details.
Culture, Relationship, Operations
After we had been live with QGenda's system for several months, some higher-ups from QGenda met with...
Login or Create an Account to see details.
Product
I have noticed that QGenda is not constantly coming out with new and exciting features. I'm not even...
Login or Create an Account to see details.
Loyalty, Product
Other than understandable, predicted instances of downtime for upgrades, QGenda Advanced Scheduling...
Login or Create an Account to see details.
Relationship
QGenda is extremely timely with their support. When we ask for little bill changes or shareable...
Login or Create an Account to see details.
Value
We pay a pretty penny for QGenda Advanced Scheduling, but there are no additional charges. The...
Login or Create an Account to see details.
Operations
QGenda proactively offers webinars and seminars every week on the different things that the system...
Login or Create an Account to see details.
Relationship
With the vendor's customer service, it is very rare that we have to call back and ask for something...
Login or Create an Account to see details.
Culture, Relationship, Operations
QGenda will deliver if we come up with a slight suggestion. Their engineers know how to create...
Login or Create an Account to see details.
Product
The system is a pretty solid product that works. Its opening mechanism is good, and it produces the...
Login or Create an Account to see details.
Relationship
QGenda Advanced Scheduling is easily accessible to all parties. That includes the schedules and...
Login or Create an Account to see details.
Product
The system is a great platform that works well. It integrates with out flow just fine. I can't even...
Login or Create an Account to see details.
Product
There are tracking mechanisms that I would like for the system that I just haven't gotten involved...
Login or Create an Account to see details.
Relationship
QGenda constantly asks us if we need different things, but my organization doesn't like a lot of...
Login or Create an Account to see details.
Product
QGenda Advanced Scheduling does really well. Sometimes we have too many rules for it to work the way...
Login or Create an Account to see details.
Relationship
Any time I have a question, I can fill out the customer portal information, and QGenda gets right on...
Login or Create an Account to see details.
Operations
I do like the training from QGenda. They have training every month online that we can look at, and...
Login or Create an Account to see details.
Product
We use the integration capabilities with QGenda Advanced Scheduling. Our information for who covers...
Login or Create an Account to see details.
Operations
I think QGenda does a great job with their implementation and upgrades. It may be good to have a...
Login or Create an Account to see details.
Operations, Product
Where the vendor excels is just solving our overall problem. Initially, our call schedule was being...
Login or Create an Account to see details.
Value
I have recommended this solution to peers and will continue to do so. This is not the first...
Login or Create an Account to see details.
Relationship
Right now, we put stuff into QGenda Advanced Scheduling, and then my administrative assistants take...
Login or Create an Account to see details.
Relationship, Operations
When QGenda is doing updates or upgrades, they will alert us. When we log in to the system, if...
Login or Create an Account to see details.
Relationship, Operations, Product
My satisfaction is very high with the ease of use, but some providers don't feel the same because...
Login or Create an Account to see details.
Loyalty
We came from Shift Admin, and they had a very good product. They had a schedule-creation software...
Login or Create an Account to see details.
Operations, Product
QGenda could work on the quality for end users. For physicians and others who are utilizing QGenda's...
Login or Create an Account to see details.
Product, Value
With QGenda's system, we have an integration that we have built both with our data warehouse and...
Login or Create an Account to see details.
Operations
Early on in the implementation of QGenda's system, there was a lack of clarity and communication...
Login or Create an Account to see details.
Culture, Loyalty
There were a number of things in the sales process that QGenda said they already did, but when it...
Login or Create an Account to see details.
Culture
QGenda kept 80% of the promises they made in the sales pitch. So there were a lot of things that...
Login or Create an Account to see details.
Loyalty
We do some unique things, and QGenda is the only vendor in the market that offers to do things the...
Login or Create an Account to see details.
Operations, Product
I like the ease of scheduling things with QGenda Advanced Scheduling and the fact that it is really...
Login or Create an Account to see details.
Product
I don't know why, but the hospital is on a separate scheduling platform from our department. So I...
Login or Create an Account to see details.
Relationship
QGenda has been very responsive, and the people I have worked with have been empowered to solve my...
Login or Create an Account to see details.
Relationship
The QGenda support people I work with regularly know that I work through issues in my head, and they...
Login or Create an Account to see details.
Product
One pain point in QGenda Advanced Scheduling is that if a faculty member puts in their vacation time...
Login or Create an Account to see details.
Operations
We have some schedulers who pick up QGenda Advanced Scheduling quickly, and we have others who...
Login or Create an Account to see details.
Product
We use QGenda Advanced Scheduling as a resource. I don't have to search a whole bunch of different...
Login or Create an Account to see details.
Product
When discussing QGenda's solution with other departments, I emphasize the importance of thoroughly...
Login or Create an Account to see details.
Loyalty
When we first wanted to go with QGenda Advanced Scheduling, we thought the system would be super...
Login or Create an Account to see details.
Operations, Product
QGenda Advanced Scheduling is easy to use. If someone is not afraid to play around, look around, and...
Login or Create an Account to see details.
Relationship, Operations
QGenda is always improving. Compared to the other vendors I have worked with in other departments,...
Login or Create an Account to see details.
Operations
QGenda rates at the top of the scale for their implementation services because they update QGenda...
Login or Create an Account to see details.
Value
QGenda Advanced Scheduling is a relatively expensive thing. However, I have not heard any bad things...
Login or Create an Account to see details.
Culture
I personally love QGenda. They absolutely keep their promises, and when I have requested training...
Login or Create an Account to see details.
Relationship, Operations
There was one issue we had where we were requesting something, and it took a lot longer than QGenda...
Login or Create an Account to see details.
Product
I would like to see more ease with migrating schedules from one database to another. However, I...
Login or Create an Account to see details.
Product
I like the automation feature in Shift Admin Scheduling. I like the color coding. I like the fact...
Login or Create an Account to see details.
Product
QGenda Advanced Scheduling has just been plugging along nicely. It is the same schedule for us to...
Login or Create an Account to see details.
Product
QGenda has made some changes. We have had no issues with any upgrades we have done with QGenda....
Login or Create an Account to see details.
Operations
We have been very happy with the implementation of QGenda's system, although everybody can get...
Login or Create an Account to see details.
Relationship
I grew up on the vendor side, and only in the last several years have I been on the health system...
Login or Create an Account to see details.
Loyalty, Product
We think very highly of QGenda Advanced Scheduling, and that is why we are deploying it more widely....
Login or Create an Account to see details.
Relationship
I like QGenda’s customer support people. They help us. I like how flexible they are. We sometimes...
Login or Create an Account to see details.
Operations
I put in a request for some work patterns, and QGenda gave us some. Even though the work patterns...
Login or Create an Account to see details.
Operations, Product
I like that this solution is user friendly to some extent. I run a schedule for everybody, and I...
Login or Create an Account to see details.
Product
I had a request from one of our admins about how many times a clinician had a resident with them and...
Login or Create an Account to see details.
Operations
Up until last year, QGenda would assign one person who would be dedicated to each practice, so we...
Login or Create an Account to see details.
Relationship
My executive involvement from QGenda has changed. The person I had for the longest time was just...
Login or Create an Account to see details.
Relationship
QGenda has a new support system. Previously, we could call QGenda and submit a quick question...
Login or Create an Account to see details.
Product
I would definitely recommend QGenda to a peer or friend. QGenda Advanced Scheduling is easy. I think...
Login or Create an Account to see details.
Product
There are absolutely things I would like in QGenda Advanced Scheduling. For example, tasks have pay...
Login or Create an Account to see details.
Culture, Relationship
QGenda just came out with two things that they said they did because of things they heard from their...
Login or Create an Account to see details.
Relationship, Operations
In QGenda's new support system, everything goes in and has to be triaged. There is not a direct...
Login or Create an Account to see details.
Operations
QGenda does keep all of their promises because they don't make promises too often. They just tell us...
Login or Create an Account to see details.
Loyalty
One of the things I do like about QGenda's new support system is that I can see everything that is...
Login or Create an Account to see details.
Operations, Product
I would like a simpler UI and approach with QGenda Advanced Scheduling. The system is sometimes very...
Login or Create an Account to see details.
Operations, Product
I have used other systems, and QGenda Advanced Scheduling is far superior from what I have seen, so...
Login or Create an Account to see details.
Relationship
With QGenda, we have been bounced around to several different people. Every time the vendor fixes...
Login or Create an Account to see details.
Relationship
QGenda is really easy to work with. We can typically call, and if it is something simple, we...
Login or Create an Account to see details.
Product
I love Shift Admin Scheduling. The scheduling algorithm and the ability to tweak it and alter it to...
Login or Create an Account to see details.
Loyalty
QGenda Advanced Scheduling is part of our long-term plans. My organization is committed to it. For...
Login or Create an Account to see details.
Loyalty, Relationship
I have never had an issue with my problems getting solved. Unless QGenda crashes and burns and their...
Login or Create an Account to see details.
Operations, Product
I have moved to a new department, and this department utilizes QGenda Advanced Scheduling in a more...
Login or Create an Account to see details.
Product
We use QGenda Advanced Scheduling for our organization's call schedules and for provider scheduling....
Login or Create an Account to see details.
Relationship
When we contact the vendor's support about the infrastructure churn, I don't always think they give...
Login or Create an Account to see details.
Product
I think the analytics piece of the solution still leaves a bit to be desired. The efficacy of the...
Login or Create an Account to see details.
Culture, Loyalty, Relationship
I have reached out to one support individual to ask for something, and either the person I was...
Login or Create an Account to see details.
Relationship, Product
The vendor needs to work on the expediency of their replies and they need to increase the attention...
Login or Create an Account to see details.
Loyalty, Product
We continue to use the product. It is embedded in some of the core infrastructure that we have, and...
Login or Create an Account to see details.
Product
Some of the QGenda upgrades, if not the programmatic infrastructure itself, are a bit clunky. Things...
Login or Create an Account to see details.
Product
I would like to see prepackaged, preprogrammed conditional functions in QGenda Advanced Scheduling....
Login or Create an Account to see details.
Relationship
In the past, we could contact a human being by name. We would know what they looked like and could...
Login or Create an Account to see details.
Product
I would buy QGenda Advanced Scheduling again. It is the best product on the market. The way that we...
Login or Create an Account to see details.
Product
The best feature of QGenda Advanced Scheduling is that it allows us to have a single source of...
Login or Create an Account to see details.
Loyalty, Product
When we are looking at a task in the rank-and-file product in QGenda Advanced Scheduling, the...
Login or Create an Account to see details.
Relationship
Sometimes QGenda is slow to keep their promises, but I consider them to be an honorable company.
Login or Create an Account to see details.
Operations, Product
I would like to not have to build half of my schedule by hand. I think there are opportunities for...
Login or Create an Account to see details.
Relationship, Value
The vendor could improve by giving customers a more personal touch. It very much feels like we are a...
Login or Create an Account to see details.
Product
The product can sometimes be really slow during heavy schedule build times, and I don't know why....
Login or Create an Account to see details.
Relationship, Operations
I think part of the reason the support quality has decreased over the last year or year and a half...
Login or Create an Account to see details.
Product
Our organization is very unique, so a lot of the vendor's upgrades don't pertain to our type of...
Login or Create an Account to see details.
Relationship, Product
QGenda tries to do things better, and they try to make improvements. They are continuing to make...
Login or Create an Account to see details.
Relationship, Operations
The vendor trains us fairly well. However, I feel like I know more than the QGenda representatives...
Login or Create an Account to see details.
Relationship
We used to have a dedicated person we could go to with any issue we had, but the vendor has moved to...
Login or Create an Account to see details.
Culture, Loyalty, Relationship
I'm just really happy with QGenda. They made a lot of promises to us at the beginning when they were...
Login or Create an Account to see details.
Relationship, Product
Using Shift Admin Scheduling is a simple process. We get decent service from QGenda when we need to...
Login or Create an Account to see details.
Product
We sync all of our providers' Outlook calendars with QGenda's system, so it automatically populates...
Login or Create an Account to see details.
Relationship
When I call the vendor's support people, the experience is usually fine. There was a period a while...
Login or Create an Account to see details.
Product
The product works great for us. I'm glad there is some kind of scheduling system because people used...
Login or Create an Account to see details.
Relationship, Product
We are very committed to QGenda Advanced Scheduling. The insights tool, dashboard reporting, and...
Login or Create an Account to see details.
Operations, Product
Scheduling in QGenda's product can be complicated. There are a lot of aspects that go into...
Login or Create an Account to see details.
Relationship
What I like about QGenda is they are looking at serving their customers in a greater way. Not all...
Login or Create an Account to see details.
Relationship
QGenda has been working on their support structure. In fact, they finally have a customer portal....
Login or Create an Account to see details.
Value
There are obviously things that QGenda has as part of their overall product that we can purchase in...
Login or Create an Account to see details.
Relationship
Anytime I have reached out for help or support and asked QGenda to help do something, they have been...
Login or Create an Account to see details.
Product
In terms of integrations that would make my job much easier, probably the biggest thing is a way to...
Login or Create an Account to see details.
Operations, Product
The product is not very intuitive. If we are having an issue with something in terms of how to fix...
Login or Create an Account to see details.
Product
This is a minor pain point for me, but I validate a lot of schedules in looking for conflicts and...
Login or Create an Account to see details.
Product, Value
I love that I can track everybody in one spot and see not only what they are doing clinically but...
Login or Create an Account to see details.
Product, Value
We use QGenda's system for our internal scheduling. That is all we use it for. We like it for that...
Login or Create an Account to see details.
Relationship, Operations
I don't really know anything about new technology from QGenda. QGenda sends me emails sometimes, but...
Login or Create an Account to see details.
Relationship, Product
We have asked QGenda to do certain things several times, and they haven’t done those things, so that...
Login or Create an Account to see details.
Relationship, Product
We have a provider who worked at another organization that had QGenda Advanced Scheduling, and for...
Login or Create an Account to see details.
Product
I would recommend QGenda Advanced Scheduling. It is a good product, and it is easy. It is much...
Login or Create an Account to see details.
Relationship, Operations
With QGenda, we would like to see a little more responsiveness and training in terms of certain...
Login or Create an Account to see details.
Relationship, Operations
We used to have amazing responses from our previous QGenda person, but unfortunately, we don't have...
Login or Create an Account to see details.
Loyalty, Product
There are things we could give feedback on to make Shift Admin Scheduling better. Under the admin...
Login or Create an Account to see details.
Product
In Shift Admin Scheduling, when we are on the admin side of the schedule and type in a doctor’s...
Login or Create an Account to see details.
Operations
With training, it is easier for someone to walk us through QGenda Advanced Scheduling than it is to...
Login or Create an Account to see details.
Relationship
QGenda used to assign a specific person to work with our program, and I miss that. QGenda's support...
Login or Create an Account to see details.
Operations, Product
Everything has its hang-ups, but overall, we are very satisfied with QGenda's system. Once we know...
Login or Create an Account to see details.
Operations
QGenda does a really decent job of putting training together, and our QGenda contact is phenomenal....
Login or Create an Account to see details.
Operations, Product
QGenda Advanced Scheduling isn't particularly easy to use. I tell users what to look out for, and...
Login or Create an Account to see details.
Culture
I got an email from QGenda's sales team about the vendor's new credentialing system, and I forwarded...
Login or Create an Account to see details.
Relationship
With QGenda's support, it used to be that we were assigned a backup person. However, a couple of...
Login or Create an Account to see details.
Product
Our doctors love QGenda Advanced Scheduling because they can schedule and punch in the same system....
Login or Create an Account to see details.
Product
It is nice that we can add different notes and stuff so that the doctors know whether they are on...
Login or Create an Account to see details.
Product
I just love QGenda, and I talk about them all the time. It is nice that the doctors can get the...
Login or Create an Account to see details.
Relationship
QGenda is very quick to respond if I have a question, and if they don’t have an answer, they will...
Login or Create an Account to see details.
Culture, Product
At one point, QGenda told me that QGenda Advanced Scheduling and Epic's system would be able to talk...
Login or Create an Account to see details.
​
Preferences