QGenda Physician Scheduling Commentary

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There were a few reasons we switched to QGenda's system. Other practices within the group wanted to...

We're still in the early phase and trying to figure out QGenda Advanced Scheduling. With our...

Right now, I manually put in the schedule. I know what people want, so I'll manually put it in and...

QGenda is new for us, and they were really involved in the beginning. We'll see how things go from...

QGenda Advanced Scheduling is pretty easy for what it does. When it comes to publishing the...

QGenda claims that QGenda Advanced Scheduling will automatically schedule for our team, but we've...

I’d like to see QGenda advance or refine how they assign resources. With the work we've done with...

The vendor recently started providing extra care for weeks after an implementation. They also have...

We appreciate QGenda's support in reducing the administrative burden. A lot of our teams were using...

I like QGenda’s customer success executive involvement. That has been invaluable. They have both a...

I just don't know whether QGenda Advanced Scheduling is part of our long-term plans. We have an...

QGenda is fair and transparent about charges. I do receive a lot of feedback about the pricing being...

Shift Admin Scheduling is simple, but it does exactly what we use it for. It gives us a quick glance...

It's been so long since we've had any training from QGenda, but I remember it being good at the...

Shift Admin Scheduling is very powerful and can do what we need it to do. I only have two concerns....

I have not heard or gotten an email or message that mentions AI from QGenda. Every technology...

With QGenda Advanced Scheduling, people can put their requests right into the system, so I don't...

QGenda was very accessible for training, and they taught me really well how to use the system.

When implementing QGenda Advanced Scheduling, everything depends on how many people an organization...

When we bought QGenda Advanced Scheduling, we were doing the schedule by hand. I was doing the...

Initially, when we had a problem, we would email our QGenda representative, and they would fix the...

QGenda could offer a better knowledge base on their site and make it easier to navigate to the...

We have unique scheduling needs because we have multiple different locations that we have to...

I’ve never had a problem or issue with the support. I watched a webinar recently about what the...

From what I can gather from the admins who have been here the longest, they felt like they didn't...

QGenda Advanced Scheduling facilitates our job as admins. Instead of looking at paper, we're now...

Overall, QGenda Advanced Scheduling is the best scheduling software, certainly for anesthesia...

From a customer service perspective, QGenda has been outstanding. We do not feel like we pay a huge...

QGenda Advanced Scheduling has significant limitations in how it generates schedules, which is its...

When we started with QGenda, we liked that they were a small enough vendor that the owner came to...

We had a new employee, and QGenda had one-on-one training with them to get them on board, and it was...

As the vendor grows, things get more complicated with support. We used to have our own people to go...

We can answer many of our questions ourselves or via the hotline. If we have something more...

The solution seems expensive, but it does a lot. As we have grown, it has become much more...

We've looked at QGenda’s next-level platform several times and decided not to use it. We don't think...

The institution is trying to tell us all that they're not going to pay for QGenda anymore and that...

This is not my first time using QGenda's system. I've had it in other departments throughout my...

QGenda does a pretty good job of teaching us how to use the system. They also have good videos and...

QGenda keeps growing and growing, and with that growth, it becomes increasingly difficult to have a...

QGenda ensures that everybody has a point of contact and a team that we can contact. We get great...

QGenda's system has improved our efficiency in our call schedule development. We used to do the call...

The issue with support is the timeliness. The work eventually gets done, but it seems like lots of...

We continue to be impressed by QGenda’s involvement as a business partner. They have recurring...

We have a very complex, large system, and we spent a lot of resources developing QGenda’s solutions...

The support turnaround time is always within a few days. Most of our problems are not ones that we...

We've used QGenda for so long. The vendor put a huge amount of resources into setting us up and...

The only problem with the vendor's support system is that they are so big now that sometimes we get...

My biggest complaint over the past years has been a lack of consistency with the person assigned to...

My only complaint is that it feels like whenever we make a small change, something else breaks. We...

Consistency has been my biggest issue. I would love to have one point person I could go to for every...

The new account representative we're working with is excellent. When the vendor first built our...

QGenda is a great company. When I first looked, there was nothing else like QGenda's system on the...

In terms of enhancements I’d like to see, when we put in a new task into the system, we still have...

I would rate QGenda’s training program a little lower because when I got hired, we didn't have a lot...

Regarding the partnership aspect, I work with an individual at QGenda who is a really good support....

QGenda’s support team is awesome. If I call them, they answer the phone immediately. There are no...

I like Shift Admin Scheduling. I don't have really any complaints about it. I feel like QGenda has...

Overall, using the actual software has been good. We are able to put the schedules in, and everybody...

Once QGenda Advanced Scheduling got set up, it was really nice. However, the actual process of...

With QGenda, whenever I'm contacting the support people, depending on which representative I get, I...

QGenda Advanced Scheduling is easy to use.

I choke every time I see our QGenda annual payments, especially because the service has gone down...

We have been using QGenda Advanced Scheduling for a while now, so a lot of people come to us with...

The only reason I don’t give QGenda the top score is that, for the first few years, we had...

QGenda Advanced Scheduling has been a good tool. It is a lot better than what we used previously,...

Whenever QGenda puts out new features or anything like that, they put out webinars and other...

QGenda says the system is for automated advanced scheduling, but to really dial in a schedule that...

QGenda Advanced Scheduling is the best thing out there. There is not another real player in the...

QGenda should be reaching out to us more to see what would make the tool better. They have a lot of...

QGenda could improve the process for transitioning residents into other hospital programs....

QGenda's system is easy to learn and use. It has a straightforward interface that makes scheduling...

The support team from QGenda is responsive and helpful. They quickly address questions and resolve issues....

QGenda Advanced Scheduling is intuitive and easy to navigate, making it simple to build and manage...

If we need support, we usually just send an email, and the vendor is usually pretty responsive....

The vendor satisfies everything that we are looking for, so they aren't lacking anything. We can...

When providers request PTO through QGenda's system, they don't get to see a history of everything...

I don't know much about the money side, but using QGenda Advanced Scheduling and having our...

We hope for some kind of integration with Epic's software, at least for my department. We have Epic...

I haven't heard very many complaints about QGenda Advanced Scheduling from our clinicians regarding...

We have a lot of rotators come through, and some people are here for just a couple of weeks. We have...

I have always had a good experience with the support people, and they are very responsive and quick...

In terms of interoperability, there is a whole section of Shift Admin Scheduling that allows us to...

There are multiple tabs for each doctor. Shift Admin Scheduling has tabs for a doctor's workload,...

Making a good schedule is hard. There are so many variables, and everybody has their own thing....

Sometimes I can't get Shift Admin Scheduling to work, so we call QGenda, and they write the schedule...

I just got a text from someone trying to sell me another scheduling program. I don't know what they...

Shift Admin Scheduling lets me schedule really far in advance. Most doctors work part-time with...

When we signed up, the cost was so much per doctor. I had to pay for a full membership for each of...

My general take is that QGenda's other scheduling product is not as good as Shift Admin Scheduling....

Shift Admin Scheduling looks much more robust now than it did when I started. There are ongoing...

Using Shift Admin Scheduling has been a game changer. We used to make schedules with paper requests...

Our initial implementation process was a big go-live, and we filled out the materials that QGenda...

The schedule in QGenda Advanced Scheduling has limited functionality when it comes to interacting...

The solution's ease of use depends on the user. For providers receiving the schedule and requesting...

The vendor's phone support and web support have gotten better recently. They used to have a...

The vendor's service has been reasonable when it comes to alerting us to potential issues. For...

QGenda's vendor executive involvement is good when it comes to customer service and billing issues....

The solution drives tangible outcomes. We now understand how our time is being used better. We went...

Our overall satisfaction is solid. To get higher satisfaction, QGenda Advanced Scheduling needs...

The biggest thing for us with Shift Admin Scheduling is its ability to solve a schedule. We can...

Our finance department wanted everyone else to go to Shift Admin Scheduling because it works so...

QGenda’s support is quick. I haven’t needed much support recently, but most turnaround times are...

QGenda has reached out proactively to revisit a feature I had requested. They resolved an issue and...

QGenda Advanced Scheduling operates in the cloud, meaning any system change affects all clients....

I would suggest that QGenda assign one or two dedicated support specialists to each client so there...

One of the biggest advantages of QGenda Advanced Scheduling is its visibility and real-time updates....

I’m not aware of any vendors that come close to what QGenda offers. QGenda has developed a highly...

Whoever I contact at QGenda is always willing to help and responsive. The customer service people...

The cost of QGenda Advanced Scheduling feels relatively high, though it is consistent with market...

QGenda Advanced Scheduling is very easy for me to use, largely because I have extensive experience...

I get to meet with our QGenda representative a lot, and they are fantastic. We are really honest...

QGenda has done things for us when we have asked them to, so they do a very good job of considering...

When we have a new group that wants to use QGenda, they have an implementation process. They charge...

We are making the system work, but I would like to have some additional integrations that aren't yet...

I don't think the ease of use in this solution is terrible, but sometimes our people get confused....

We struggle sometimes with phone and web support. I don't know how large QGenda's support force is,...

Everybody wants to pay less. But when I look at what we have paid for other scheduling applications,...

We have great sales support from QGenda, and our customer success executive is wonderful. We haven't...

We have a good relationship with QGenda, and their system works well for the services that they...

QGenda Advanced Scheduling is expensive. The vendor could always make things cheaper.

QGenda Advanced Scheduling’s biggest strength is that it is web based, so it is instantly available,...

QGenda is excellent. We get immediate responses from them. When I need to add or remove providers,...

QGenda offers training all the time. I constantly get emails inviting me to things, so the vendor is...

QGenda has really great support, and the solution is super great for capturing everything in one...

There are some extra add-ons that we have in QGenda Advanced Scheduling, but we are able to access...

There are some things in the system that could be improved. For example, when I run a validation,...

There have been a handful of instances in the past several months where something in the system that...

When something breaks, QGenda won't reach out to anyone. We have to find out that something broke...

There are some basic things in the system that need some attention, like the system's standard...

No one talks to anyone at QGenda, especially the customer-facing people. We will tell one person on...

There have been some challenges with getting QGenda's system set up on new sites. That is because...

The learning curve for QGenda Advanced Scheduling is straight up. There is no curve. It is just...

The awesome thing about QGenda is their prices. Their prices go up every year, but as far as...

QGenda doesn't have a person or team assigned to us for scheduling the way they do for other...

We have had minor changes with QGenda, like certain sections of the system being moved around to...

We had many changes with our master templates, so that was disappointing. Hopefully, once I get our...

Sometimes, QGenda is delayed in getting back with us to work on things and improve what we are...

I like that QGenda Advanced Scheduling is a one-stop shop. I love it because the faculty can put...

If I had one request, it would be for QGenda to have a full course for the system. We could take a...

The support staff members for the system have decreased over the years as the vendor has chosen a...

Extracting data from the system has always been a challenge for us in terms of volume and time. We...

QGenda bought the system with the clear intention of shutting it down and trying to move people to...

We have given QGenda feedback about lots of different things, but those things have yet to be fixed....

I hate QGenda Advanced Scheduling. We made it our institutional scheduling software, so it will be...

If an organization has a very straightforward group of people who all work the same amount of time...

QGenda updates the system periodically. That is great. The system is a robust scheduling program.

The price of this platform is a little better than the prices of other platforms. The way QGenda...

Since Shift Admin Scheduling became a part of QGenda, the way the vendor services things has...

Before the acquisition by QGenda, we had some custom things. After the acquisition, QGenda kept...

Our schedule is very complicated. I like that I can do my schedule manually on spreadsheets, and...

I was kind of thrown into this system after we got it, and I didn't really have any formal training...

There are a few things that we do that I wish the solution could do, but I understand it can't. When...

Consistency is definitely part of why we like Shift Admin Scheduling. We like that and the support....

QGenda's service is great. They are extremely responsive. We enter a ticket, and then QGenda walks...

The executive involvement was higher with the previous vendor. With QGenda, I am not sure who's who...

The way we schedule is massive. It is crazy. It comes down to percentages in terms of certain...

Most of the time when we have questions or ask for adjustments to our algorithm or to some...

The product needs some updates to accommodate married providers and multiple facilities. I have to...

The system needs some rules that cannot be broken.

QGenda has great customer support.

QGenda is always trying to improve the system, even if the upgrades don’t mean anything to us. Also,...

QGenda hasn’t quite hit the mark when we have asked for enhancements. That is such a gray, vague...

Ever since the solution got acquired, everything has turned very political. Everything goes through...

QGenda needs to make things simpler for the average person. There need to be more hints on the...

QGenda Advanced Scheduling is definitely very sophisticated. It can do so much, and it keeps...

There are always hiccups with QGenda Advanced Scheduling. That is inevitable, but it is always us...

We get a lot of complaints about the automations with QGenda Advanced Scheduling. They break very...