Lightning Bolt Scheduling Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Relationship
When I need help from PerfectServe's support, they are right on top of things. Multiple people will...
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Value
PerfectServe doesn't charge for everything. They are wonderful. Using Lightning Bolt Scheduling is a...
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Relationship, Operations
The upgrades for Lightning Bolt Scheduling are seamless. We cannot tell that anything was changed....
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Relationship, Product
PerfectServe needs to find a way to program HIPAA compliance into their programs to expand it.
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Product
I like that we can build a call schedule more than a year in advance in Lightning Bolt Scheduling....
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Loyalty, Product
With the way we are utilizing Lightning Bolt Scheduling, we have outgrown its capabilities. The...
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Operations
I don't get a lot of communication about upgrades from PerfectServe, but the initial implementation...
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Relationship, Product, Value
Lightning Bolt Scheduling has worked for us, and it has met our needs for a long time. It is...
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Product
In Lightning Bolt Scheduling, some information on a prior day or a future day has to be combined...
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Relationship, Operations
PerfectServe tells us regularly that they are doing upgrades. They warn us. We get notified of...
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Operations
We haven’t had any ongoing training from PerfectServe. Additionally, I haven’t seen any new...
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Product
Lightning Bolt Scheduling’s biggest strengths are its ease of use and the ease of being able to tell...
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Product
I would like Lightning Bolt Scheduling to report if some information is missing that we are...
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Relationship
Once in a while, we will have a glitch in Lightning Bolt Scheduling, but we call and just sort it...
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Product
Lightning Bolt Scheduling works in a way that we don’t just let the program generate the schedule....
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Product
Lightning Bolt Scheduling allows us to make a call schedule and keep the tallies so everybody is...
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Relationship
I don't have much contact with PerfectServe because Lightning Bolt Scheduling is pretty...
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Product
We would like old employees to be removed from our queue completely. Right now, they just stay in...
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Product, Value
It has taken us a while to get all of our rules down, and there isn't an easy flow to change a rule....
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Relationship
We have some hiccups with the system once in a while, but from our providers' point of view, the...
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Relationship
PerfectServe is awesome at sending out notifications about when they are going to do upgrades. They...
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Operations
PerfectServe does a great job with training. They have tons of opportunities where we can do...
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Value
Lightning Bolt Scheduling 100% drives tangible outcomes. We have already exceeded our substantial...
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Relationship
We have people from PerfectServe who are assigned to our organization for support. We use the...
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Culture, Relationship
PerfectServe is the only vendor in our portfolio that keeps all of their promises. I have a tendency...
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Operations
PerfectServe did a great job with our implementation. They stuck to the right timelines to gather...
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Product
We have had one provider who has built our schedules by hand for a long time, and they have balanced...
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Product
We are not dissatisfied with Lightning Bolt Scheduling, but the system can only prioritize so many...
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Product
I prefer the view that I am able to see in the web-based version of the system to what providers see...
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Loyalty, Product, Value
We would 100% buy Lightning Bolt Scheduling again. It has worked exactly the way we have wanted it...
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Culture, Value
With PerfectServe, we pay an annual fee, and we haven't seen any charges beyond what we have agreed...
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Product
The web-based admin side of Lightning Bolt Scheduling is easy, but our goal was to make it easy for...
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Operations, Product
We stay up-to-date on the updates for Lightning Bolt Scheduling. PerfectServe pushes updates...
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Operations
We had some very minor struggles with the implementation, but I don’t know how many implementations...
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Product
I find the Lightning Bolt Scheduling interface to be a little bit less intuitive than the one in...
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Operations
PerfectServe was very proactive and made sure that they gave us training materials and...
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Loyalty
We have some bugs that we are still working out with Lightning Bolt Scheduling. There are...
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Product, Value
The functionality of Lightning Bolt Scheduling is great. The hospitals alone had multiple people...
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Relationship
I love the tremendous support we have from PerfectServe. The support alone is just paramount. If we...
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Operations
The only thing that PerfectServe could possibly do better with training is to do a little follow-up...
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Product
My biggest challenge with Lightning Bolt Scheduling is that there is a particular report that...
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Relationship
A lot of the time, when PerfectServe pushes out fixes or upgrades, they don't really apply to the...
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Product
We have a very wide variety of customers that use the product, and not all of them have the same...
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Loyalty, Relationship, Product
PerfectServe is working on a new version of a certain piece. It seems more stable, so that is good,...
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Relationship
Lightning Bolt Scheduling has been really stable and reliable. Our ability to contact PerfectServe...
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Relationship
If PerfectServe has a problem with an upgrade, they are really good about communicating with us. If...
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Product
In Lightning Bolt Scheduling, I love the display and the user-friendly way the program works. The...
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Loyalty
We are transitioning to another scheduling vendor, but that is merely a business decision. The issue...
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Relationship
The PerfectServe support team is amazing, and they do a great job with executive involvement. I have...
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Loyalty, Product
Lightning Bolt Scheduling works with Microsoft Office, and we can merge their calendars, so that is...
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Relationship
The vendor will solve issues, but I haven't seen them launch anything for ongoing issues.
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Relationship
When I contact the vendor's support, everyone that I speak with is able to help. Even when I have an...
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Operations
The vendor will send us emails when they have training seminars coming up. However, most of the...
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Product
Lightning Bolt Scheduling is a really good system. If users have a constant schedule, Lightning Bolt...
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Product
The scheduling product is set up to automatically generate things, but that process isn't really...
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Loyalty, Product
Each of our doctors wants a different time window. I have to contact the vendor's customer support...
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Loyalty, Product
The product is good for all of my departments except one. Lightning Bolt Scheduling doesn't...
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Relationship
PerfectServe's customer service is second to none. We can send our PerfectServe business partner a...
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Loyalty, Operations
I went to a PerfectServe summit, and I learned a lot from the other people there. The vendor had a...
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Operations
Lightning Bolt Scheduling is intuitive. We have been hiring a lot of staff members who are jumping...
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Operations, Product
I like Lightning Bolt Scheduling. I’m highly satisfied with the ease of use, but when it comes to...
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Relationship
The support people from the vendor are always very supportive and helpful. They usually reach out to...
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Loyalty, Product
The product meets all of my needs except for my schedule-building needs. The system does what it...
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Loyalty
There haven't been too many updates of Lightning Bolt Scheduling recently, but I imagine they are...
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Operations, Product
I would tell a peer or friend how easy it is to maneuver around Lightning Bolt Scheduling. I have...
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Relationship
The quality of PerfectServe's support is at the top of the scale. When we email, they are on top of...
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Relationship
If I have any issues, I notify PerfectServe. Whenever there is any type of downtime, they will send...
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Loyalty, Product
I have no complaints about PerfectServe. Before Lightning Bolt Scheduling, we were using another...
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Product
I have no issues with Lightning Bolt Scheduling. I haven't heard anything about any changes as far...
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Product
The schedule creation in Lightning Bolt Scheduling is great, but there are some indicators that...
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Loyalty, Product
Scheduling solutions are supposed to work toward the providers' schedules. Our integration with...
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Product, Value
Lightning Bolt Scheduling has given us the tool to look at who is not filling the schedule so that...
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Relationship, Operations
We have received a few emails from PerfectServe letting us know that their upgrades have caused some...
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Operations, Product
After the initial setup, Lightning Bolt Scheduling is easy to use. It has a desktop application and...
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Relationship
I don't know that I have any specific recommendations for improvements in Lightning Bolt Scheduling....
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Loyalty
Lightning Bolt Scheduling is part of the long-term plan here. We were one of a few departments that...
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Loyalty, Relationship
Lightning Bolt Scheduling is very user friendly. And the customer service is amazing. When I need...
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Operations, Product
Scheduling with Lightning Bolt Scheduling is so easy to do. I had to teach someone at a different...
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Loyalty
Lightning Bolt Scheduling is a part of our long-term plan. Multiple departments are already on it,...
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Product
There are some things Lightning Bolt Scheduling cannot do because it is not programmed to, and that...
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Relationship
The Lightning Bolt Scheduling staff is wonderful. PerfectServe is very good at proactive service....
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Product
There have been a couple of times when I have been in the middle of doing something pretty big in...
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Relationship
We are very fortunate that we have had certain people at PerfectServe assigned to us over the years....
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Relationship, Operations
PerfectServe is wonderful for training. We have a representative assigned to us, and they are so...
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Product, Value
Scheduling is no fun when we are doing it for our large areas, and PerfectServe has really helped us...
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Loyalty, Relationship, Operations
We live in the scheduling software quite a bit, so I have all kinds of ideas for the vendor on how...
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Loyalty, Operations, Product
We had a different program in place prior to Lighting Bolt Scheduling, and the end users obviously...
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Product
There is a wealth of knowledge in the Lightning Bolt Scheduling program to help us and walk us...
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Product
With my providers being hospital based, they really rely on the schedules for specialties that are...
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Operations
In terms of the Lightning Bolt Scheduling go-live, I sat in on a lot of the calls for implementing...
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Relationship
Lightning Bolt Scheduling is a very good solution for a small group of anybody, and the vendor is...
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Operations
I didn't get any training on Lightning Bolt Scheduling. I had to kind of learn myself. I was around...
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Operations, Product
When I make a schedule, it is a little cumbersome at this point because a lot of our stuff has...
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Relationship
Lightning Bolt Scheduling is a great software for us to use for physician scheduling. Our contact...
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Product
The only thing I can think of that the vendor could improve would be to add a feature to the system...
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Product
Overall, I have been very happy with Lightning Bolt Scheduling. It is very easy to use and navigate...
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Loyalty, Product
There are always opportunities for better functionality. We wish for the moon, and the vendor will...
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Value
As I understand it, Lightning Bolt Scheduling is at the top of its class. With that comes an...
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Relationship, Operations
PerfectServe touches base with us regularly. They share updates about what is coming during those...
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Loyalty
We were able to get Lightning Bolt Scheduling to work better with another solution. I have actually...
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Relationship
I like the vendor's support system, its reliability, and the way the vendor communicates. Whenever...
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Relationship, Operations
I have met some of the vendor's people, and they are willing to meet with me and tell me what to...
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Product, Value
The product does go down from time to time.
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Product
I have some outstanding events, but the vendor knows about them and just hasn't been able to fix...
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Relationship
PerfectServe’s support currently is ongoing but is moving in the right direction. We had issues at...
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Culture
It is 50/50 on charges with PerfectServe. They help us with certain things, and then there are...
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Loyalty, Product
PerfectServe continues to push upgrades. Sometimes the fixes on their end are not immediate. There...
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Relationship, Operations, Value
Without knowing about other companies, I would buy Lightning Bolt Scheduling again. We schedule a...
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Relationship
We have a support person who we communicate with, and they are very supportive. The Lightning Bolt...
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Operations, Product
PerfectServe does the upgrades. Lightning Bolt Scheduling offers quite a few things that we don't...
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Loyalty
We hope to stay with PerfectServe. That is a hard decision right now. We have had some issues with...
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Product
We were actually able to generate a schedule with Lightning Bolt Scheduling. I have to continue to...
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Relationship
PerfectServe's customer support is readily available. The good thing with Lightning Bolt Scheduling...
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Relationship
Our PerfectServe account representatives don’t always make us aware of what the enhancements or...
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Value
There are a couple of things I would like to see improve a little in Lightning Bolt Scheduling, but...
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Loyalty, Operations, Product, Value
Lightning Bolt Scheduling is the only thing we are using now, and I don't have any thoughts of...
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Value
Lightning Bolt Scheduling is expensive. A while ago, I looked at another system, and Lightning Bolt...
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Operations
There is no other training other than the initial training. I am the one that does the training of...
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Loyalty, Relationship, Product
I would like to see the vacation rounds changed. The process is a bit sophisticated, and...
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Relationship
I don't use the web support, but we have a technical person that I reach out to who is very good. I...
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Product, Value
I wish Lightning Bolt Scheduling would save me a little more time in terms of scheduling. A lot of...
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Operations
In terms of training, anytime I ever have a new provider or anything like that, the vendor is always...
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Product
It is not that the product quality has been bad, but when the vendor does their updates, there is...
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Operations
Although we have had training about how to use the solution, there might be too many options within...
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Product, Value
The product is user friendly, especially for someone who may have never used some type of software...
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Relationship
As far as proactively alerting us about things, the vendor does send emails ahead of time with time...
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Relationship, Operations
The vendor's people are wonderful. They are extremely responsive, even though they are in different...
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Product
The front-end user interface for all of the physicians is very user friendly and intuitive. The app...
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Product
I would like to see the rules applied post hoc when somebody is making a scheduling change request...
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Product
The system right now uses a very complex cost-reduction algorithm with the assignment of weights and...
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Relationship
Flexibility and modularity are the biggest strengths of Lightning Bolt Scheduling. The ability for...
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Product
We haven't had any unscheduled downtime with Lightning Bolt Scheduling. If there is downtime, it is...
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Culture, Value
PerfectServe has been very good at avoiding charging us. They are very up front with their pricing,...
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Relationship
The executives at PerfectServe have been very helpful. And in the time that we have been with them,...
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Relationship
When people use something for a very long time, they get used to it, but Lightning Bolt Scheduling...
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Loyalty, Relationship, Product
We haven't had any unexpected problems with Lightning Bolt Scheduling. The quality has been...
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Loyalty, Value
Lightning Bolt Scheduling has changed the way we do business. If the decision were up to me, I would...
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Culture, Operations
Lightning Bolt Scheduling definitely works as promoted. We are very happy with it. I have been...
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Operations
As the training becomes necessary, it is great. We have been on the system for a bit of time, so we...
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