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Lightning Bolt Scheduling Commentary
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Subject Expert
Mark Allphin
VP of Engagement
KLAS VP of Engagement - Mark Allphin
 

Commentary Summary

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User Commentary

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Analyst/Coordinator

PerfectServe was extremely helpful throughout our whole training process. We had a lot of one-on-one...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

I haven't needed a ton of support from PerfectServe, but when I have needed it, they have been...

Comment Tone Negative
Pillars Relationship
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Analyst/Coordinator

PerfectServe still keeps up with things, but things just change so fast that there probably could be...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

I do like Lightning Bolt Scheduling. Every time we make a recommendation, the vendor takes it into...

Comment Tone Positive
Pillars Product
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Analyst/Coordinator

In Lightning Bold Scheduling, I would like a list of physicians. I know there are some search or...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

I went to one of PerfectServe's summits a few years ago, and it was really good to attend and...

Comment Tone Negative
Pillars Product
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Analyst/Coordinator

When we create an assignment in Lightning Bolt Scheduling, it doesn't have the ability to adjust. We...

Comment Tone Negative
Pillars Operations, Product
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Nurse

PerfectServe's people are very good communicators. If I ever reach out to them, they're very good...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Nurse

Lightning Bolt Scheduling needs better auditing tools and audit training. If someone makes a change,...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Nurse

We use Lightning Bolt Scheduling primarily for on-call schedules. Our Lightning Bolt Scheduling...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Nurse

There are so many great things about the vendor. The support is very good. My technical support...

Comment Tone Positive
Pillars Relationship
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Nurse

There was a known issue that gave permissions to people. The vendor was working on it for a very...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

I'm the one who's responsible for training all of our new employees, and Lightning Bolt Scheduling...

Comment Tone Positive
Pillars Operations
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Analyst/Coordinator

PerfectServe partners very well. They are continually expanding, and they have excellent support. I...

Comment Tone Positive
Pillars Relationship
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Analyst/Coordinator

I would highly recommend PerfectServe. Their flexibility and adaptability, in addition to their...

Comment Tone Positive
Pillars Relationship
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Analyst/Coordinator

Sometimes the solution can be better. Of course, it's a computer program, so there are always...

Comment Tone Negative
Pillars Product
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Analyst/Coordinator

Considering we pay less today than we did at inception, I would rate my money's worth very highly....

Comment Tone Positive
Pillars Value
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Director

PerfectServe is cross-training their staff for Lightning Bolt Scheduling. Lightning Bolt Scheduling...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

Lightning Bolt Scheduling is a very intricate machine. Everybody who does something in Lightning...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Analyst/Coordinator

The people from PerfectServe that we have worked with have been really good to us. We would...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I like that Lightning Bolt Scheduling is very hands-off. Once the schedule is set up, they don't...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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CMIO

I feel like I had to get involved with the training program for Lightning Bolt Scheduling and really...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CMIO

I like the ability to do things on the fly in Lightning Bolt Scheduling. We were having an issue...

Comment Tone Positive
Pillars Product
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CMIO

PerfectServe has a ticketing system, and we have a contact person, but they seem to be able to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CMIO

We mostly considered Lightning Bolt Scheduling because the solution was really pushed by...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CMIO

Lightning Bolt Scheduling has taken longer to implement, and that’s why I don’t give it a top score...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Other C-Suite

I'm looking for an end-to-end scheduling-to-pay system. No one's really figured it out yet in the...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Other C-Suite

We do our training pretty much internally because we've been with PerfectServe for so long that we...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Other C-Suite

It's really easy to go to Epic or other big EHR companies and just give them everything because it's...

Comment Tone Negative
Pillars Value
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Other C-Suite

I would buy Lightning Bolt Scheduling again for several reasons. The product is not perfect, but it...

Comment Tone Positive
Pillars Product
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Other C-Suite

PerfectServe has been a really good partner when it comes to testing. Just like any other software,...

Comment Tone Positive
Pillars Relationship
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Other C-Suite

When it comes to challenges we’re trying to resolve, we just leverage the software differently than...

Comment Tone Positive
Pillars Relationship, Product
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Other C-Suite

When it comes to resolving tickets in a timely manner, PerfectServe is not rocking it, but there are...

Comment Tone Positive
Pillars Relationship
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Other C-Suite

We just had a road map conversation with PerfectServe about where they're going, what they're doing,...

Comment Tone Negative
Pillars Loyalty, Relationship
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Manager

We were a Lightning Bolt Scheduling customer before it was bought by PerfectServe. We've been with...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

The system does help to generate the schedule but seems outdated with the AI capabilities that...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Physician

Our analyst has been fantastic, but looking back, we went several years without much support or...

Comment Tone Positive
Pillars Relationship
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Manager

For training, PerfectServe has shown up both in person and virtually. It feels like I have a partner...

Comment Tone Positive
Pillars Operations
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Manager

Out of everything I have experienced, Lightning Bolt Scheduling is the best for ensuring work-life...

Comment Tone Positive
Pillars Product, Value
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Manager

The partnership I have with PerfectServe and the support we receive from them on a daily basis have...

Comment Tone Positive
Pillars Relationship
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CMIO

We have a good relationship with PerfectServe. They’re very responsive and are a good partner....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CMIO

Lightning Bolt Scheduling's power is also its Achilles’ heel. It’s very customizable and somewhat...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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CMIO

My only hesitation with Lightning Bolt Scheduling is the complexity of the interface. It requires...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CMIO

For a standalone scheduling system, Lightning Bolt Scheduling is a very good solution. It has enough...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CMIO

As far as PerfectServe is concerned, we’re really only leveraging Lightning Bolt Scheduling as the...

Comment Tone Negative
Pillars Loyalty, Product
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Analyst/Coordinator

The support from PerfectServe has been really amazing. I have a weekly standing meeting with our...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

We like coordinating our dialysis rounds in Lightning Bolt Scheduling. We can now make the solution...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

The user interface of Lightning Bolt Scheduling still needs some improvement. I am always vocal with...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We don’t actually see the charges from PerfectServe, but they've always been very fair and...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

Having Lightning Bolt Scheduling has been very beneficial. Whenever we have a question or problem,...

Comment Tone Positive
Pillars Relationship
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Director

Lightning Bolt Scheduling’s strengths are real-time updates. Having everything done immediately and...

Comment Tone Positive
Pillars Product
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Director

There were some things we asked PerfectServe about that got lost because maybe they weren't as big a...

Comment Tone Negative
Pillars Product
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Director

PerfectServe was great support during training, but they've given that role to our own PerfectServe...

Comment Tone Negative
Pillars Operations
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Director

We do reach out to PerfectServe. They give us notices when there's something going on and when it's...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We had an instance where one of our schedulers was in a different time zone, and they were trying to...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

PerfectServe is a very wonderful vendor to work with. They do a wonderful job when we reach out or...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Lightning Bold Scheduling is reasonably priced. The price is well within the competition and...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

Lightning Bolt Scheduling is pretty good, especially on the integrations and technical pieces. The...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

There are gaps in the adoption and optimization of Lightning Bolt Scheduling. PerfectServe does...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

PerfectServe has been a great partner over the years. They have really supported the rollout and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I have a direct contact who is a VP at PerfectServe, and I talk to them probably four or five times...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

We have been trying to get certain enhancements for multiple years, and PerfectServe is getting...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

PerfectServe conducts a lot of our superuser trainings, especially during implementation. We are...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

Lightning Bolt Scheduling is very user friendly. It is easy to see who is covering for people, and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Lightning Bolt Scheduling is most definitely part of our long-term plans. The communication is...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

PerfectServe has just started a Lightning Bolt Scheduling college-type thing, so we can go in when...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

PerfectServe’s customer service is amazing. Lots of times, we haven't even realized there's an...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

There is definitely room for growth regarding the functionality. Our Lightning Bolt Scheduling...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

This program is a lot more expensive than our previous system. However, because of all the other...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

We're working with PerfectServe to see whether they can integrate with our payroll system. We want...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

We spent a lot of time and energy developing the scheduling rules, and the ones we have are very...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Manager

I don’t know whether bigger practices would need something this complicated or a solution like this,...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

I haven’t seen too much on the development side. I don’t know whether there is much to point to...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

It is super easy for me to just pick up the phone or send an email to any of the contacts I have at...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Our physicians are very happy with the solution. We have been able to use the solution to help us...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Optimized scheduling is one of Lightning Bolt Scheduling's key strengths. I’m probably not the best...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

A centralized ticketing system in Lightning Bolt Scheduling would benefit everyone and reduce our...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

There are some basic functions that the Lightning Bolt Scheduling application doesn’t support that...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

PerfectServe has a new functionality that has been in the beta testing stage for some time. I’m not...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

I’m not aware of any unexpected costs from PerfectServe. There is a little lack of follow-through...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

PerfectServe is available pretty much 24/7. When we have support calls, the technicians and actual...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

PerfectServe is constantly making changes and adding improvements, and they do that quite rapidly....

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

With Telmediq, everybody gets everything, but Lightning Bolt Scheduling is more of a per-seat...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Analyst/Coordinator

With Lightning Bolt Scheduling, the vendor had live training sessions geared toward each group that...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Physician

PerfectServe has been quite good to work with, and their support has been very good. They have a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

Scheduling transparency has been one of the biggest benefits that we have achieved with Lightning...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

Lightning Bolt Scheduling produces outcomes. I would recommend Lightning Bolt Scheduling. One of the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

PerfectServe has been very helpful. Our PerfectServe representatives that we have had and worked...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Our call schedule is so complex with building rules to schedule. I don't know that that is...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Physician

Lightning Bolt Scheduling has helped us create the schedule easier. It takes some work in the...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Physician

Lightning Bolt Scheduling is relatively straightforward. We didn’t have to set it up alone. A...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Physician

Every time we have had an issue, PerfectServe has been quite timely. They are very responsive.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Lightning Bolt Scheduling is highly customizable and easy to use. We can make it look the way we...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

PerfectServe recently rolled out an integration with Microsoft Outlook. That is great because...

Comment Tone Positive
Pillars Loyalty, Product
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Nurse

PerfectServe is fantastic with support. The technical support person who is assigned to our account...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Nurse

The solution's audit trail is terrible. When it comes to overall effectiveness, I'm super happy with...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Nurse

The system is very easy for end users to use because of the way we built it out, but for me and my...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Nurse

With Lightning Bolt Scheduling, things have been great. We have very few problems. I would...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Physician

Lightning Bolt Scheduling is not integrated with any of our internal server software. Everything is...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

PerfectServe’s involvement is pretty good right now. They provide a good service. In spite of some...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Physician

PerfectServe promised that most of the schedule would be done by automatic generation, and that is...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Analyst/Coordinator

I don't have any issues with Lightning Bolt Scheduling right now. I like that the vendor has...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Analyst/Coordinator

Lightning Bolt Scheduling is a really great system to use to schedule physicians. Our scheduling...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

The only area we believe could benefit from improvement is the Lightning Bold Scheduling mobile app....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Overall, our organization is very satisfied with Lightning Bolt Scheduling. We find the support and...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

Our customer service representative is a miracle and deserves a promotion or a raise. We have been...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CMIO

We would like PerfectServe to roll out a learner platform for Lightning Bolt Scheduling because...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CMIO

PerfectServe is still among the top two market leaders in our area. We haven't had any trouble with...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CMIO

We haven't had any disruptions or things like that with the system's upgrades in a long time. A...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

Lightning Bolt Scheduling has been an easy system for our operations people and other physicians to...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Analyst/Coordinator

Lightning Bolt Scheduling meets our needs because of the integration with our clinical communication...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

I like the reliability of Lightning Bolt Scheduling and the ability to schedule many months in...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

In Lightning Bolt Scheduling, there is a particular view that I want PerfectServe to do away with,...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

I met with some of PerfectServe's top people recently. Additionally, PerfectServe is available when...

Comment Tone Positive
Pillars Culture, Relationship, Value
Evaluation Unrated

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CMIO

Lightning Bolt Scheduling is very customizable and complex. It is complicated from a workflow...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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CMIO

PerfectServe has been a very receptive partner, as opposed to certain other vendors who have been a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

With the things that Lightning Bolt Scheduling is able to generate, we don't have to use as much...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

Once we set guidelines and rules, Lightning Bolt Scheduling should alert us when those rules can't...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I have talked to a few of the higher-ups at PerfectServe throughout our process because of all the...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

There is supposed to be an integration between Lightning Bolt Scheduling and PerfectServe, and we...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Lightning Bolt Scheduling works as promoted, but I also didn't see a vendor demonstration. I just...

Comment Tone Positive
Pillars Culture, Product
Evaluation Unrated

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