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Lightning Bolt Scheduling Comments
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KLAS Research Director - Tanya Egbert
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User Commentary

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VP/Other Executive

I would like to be able to run easier reports, meaning I would like to just type a date range in....

Jul 2021
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VP/Other Executive

I was accustomed to using a competitor's product for scheduling. Lightning Bolt Scheduling just...

Jul 2021
||
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VP/Other Executive

It is nice that the product allows people to swap shifts in the system. I like setting up rotations...

Jul 2021
||
(0)
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VP/Other Executive

Every time I have a question, I shoot an email, and PerfectServe responds pretty quickly, so the...

Jul 2021
||
(0)
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Manager

The old system allowed me to see the provider's schedules in Outlook, but I can't do that anymore....

Jul 2021
||
(0)
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Manager

The system is amazing, and it definitely saves me time. Lightning Bolt Scheduling integrates with...

Jul 2021
||
(0)
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Manager

The latest upgrade has been way better overall. It is a lot easier and more efficient. The only...

Jul 2021
||
(0)
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Manager

I can call or email PerfectServe whenever, and they usually respond within the hour. We always get a...

Jul 2021
||
(0)
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Analyst/Coordinator

PerfectServe is awesome. The response time is awesome. The vendor listens to what we have to say....

Jul 2021
||
(0)
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Analyst/Coordinator

We use PerfectServe heavily for our scheduling, and I make all the schedules for multiple types of...

Jul 2021
||
(0)
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Analyst/Coordinator

PerfectServe is now integrated with our EMR, and eventually, that is going to take another piece off...

Jul 2021
||
(0)
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Analyst/Coordinator

We get one bill a year from PerfectServe, and we know what it is going to be.

Jul 2021
||
(0)
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Analyst/Coordinator

I am a happy customer, but the moment that PerfectServe falls behind their competition, I will jump...

Jul 2021
||
(0)
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Analyst/Coordinator

I am very happy with the support that we have received from the vendor. They are very good. I can...

Jul 2021
||
(0)
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Analyst/Coordinator

Lightning Bolt Scheduling helped us put together a group of very diverse providers with different...

Jul 2021
||
(0)
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Analyst/Coordinator

I want the vendor to make the mobile platform a little more friendly. Right now, it is very easy to...

Jul 2021
||
(0)
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Analyst/Coordinator

I always recommend Lightning Bolt Scheduling to other people and groups. I tell them that we are...

Jul 2021
||
(0)
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Analyst/Coordinator

We use Lightning Bolt Scheduling as a platform where radiologists can trade their shifts. The...

Jul 2021
||
(0)
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Analyst/Coordinator

I am working with PerfectServe's technical people as we prepare to roll the system out to more...

Jul 2021
||
(0)
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Analyst/Coordinator

Lightning Bolt Scheduling is part of our long-term plans. There are only two or three players in the...

Jul 2021
||
(0)
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Analyst/Coordinator

The good thing about Lightning Bolt Scheduling is that they have technical consultants who will work...

Jul 2021
||
(0)
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Analyst/Coordinator

Lightning Bolt Scheduling is one of the more expensive solutions on the market, but their service is...

Jul 2021
||
(0)
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Analyst/Coordinator

I know the ins and the outs of the software pretty well. I know how to do a lot of things because...

Jul 2021
||
(0)
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Analyst/Coordinator

I have worked at a few sites and have used an assortment of different scheduling solutions....

Jul 2021
||
(0)
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Analyst/Coordinator

The only thing that I don't like about Lightning Bolt Scheduling is that PerfectServe got rid of the...

Jul 2021
||
(0)
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Analyst/Coordinator

PerfectServe does pretty well, overall. I would give them much higher scores than our other vendor....

Jul 2021
||
(0)
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Physician

I can make a schedule 100% accurate with only one or two shifts deference in Lightning Bolt...

Jul 2021
||
(0)
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Physician

I was worried about moving to the solution's new GUI interface, but it is much easier to use. I like...

Jul 2021
||
(0)
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Physician

Sometimes, I feel like PerfectServe puts us on the back burner when we need help. We are a large and...

Jul 2021
||
(0)
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Physician

The last couple of encounters that I have had with the vendor have been better. They have given me...

Jul 2021
||
(0)
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Physician

It is cumbersome to introduce new rules and staff members to the solution. It is almost like the...

Jul 2021
||
(0)
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Analyst/Coordinator

I like how easy it is to schedule things with Lightning Bolt Scheduling. We were using Excel before...

Jul 2021
||
(0)
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Physician

I really like Lightning Bolt Scheduling. It works well for us. Prior to using the system, we did...

Jul 2021
||
(0)
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Physician

Lightning Bolt Scheduling provides an easy way to transmit schedules, including any changes. The...

Jul 2021
||
(0)
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Physician

When PerfectServe purchased Lightning Bolt Scheduling, we had a change in the service workflow. We...

Jul 2021
||
(0)
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Analyst/Coordinator

We are always improving our integrations. The more we can put information in and take information...

Jun 2021
||
(0)
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Analyst/Coordinator

The support for Lightning Bolt Scheduling has been fantastic. PerfectServe's service is very...

Jun 2021
||
(0)
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Analyst/Coordinator

Lightning Bolt Scheduling is the most robust scheduling platform available today. Complicated groups...

Jun 2021
||
(0)
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Analyst/Coordinator

Our Lightning Bolt Scheduling implementations and training have gone super smoothly. PerfectServe...

Jun 2021
||
(0)
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Physician

Lightning Bolt Scheduling is only as good as the time that users put into the product. If users...

Apr 2021
||
(0)
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Physician

PerfectServe does a really good job. We are working with them to develop the parts that we need for...

Apr 2021
||
(0)
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Physician

The fact that I can name our contact person from PerfectServe and give details about them means that...

Apr 2021
||
(0)
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Physician

Lightning Bolt Scheduling has helped us to improve our outcomes with patient mortality, length of...

Apr 2021
||
(0)
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Manager

We have multiple facilities, and Lightning Bolt has allowed us to put all of our facilities onto one...

Apr 2021
||
(0)
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Manager

Everything has been virtual because of COVID-19, so Lightning Bolt been really good about jumping on...

Apr 2021
||
(0)
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Manager

The new version of the software is not compatible with the Adobe Acrobat Reader software anymore,...

Apr 2021
||
(0)
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Manager

Lightning Bolt’s ongoing support is really good. We had one person we were typically working with,...

Apr 2021
||
(0)
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Manager

I would inform a peer that Lightning Bolt is very hands on, even if they are not physically present....

Apr 2021
||
(0)
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Physician

If a schedule is possible to be made, it can be made. I trialed another system a few years ago, and...

Mar 2021
||
(0)
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Physician

There are things that are still old. The vendor is concentrating on the user, and that is great, but...

Mar 2021
||
(0)
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Physician

The quality of support for Lightning Bolt Scheduling dropped when they got acquired by their new...

Mar 2021
||
(0)
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Physician

The vendor made a change in their user interface, and I actually thought the change was going to be...

Mar 2021
||
(0)
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Manager

When I have an issue or a question, I can send an email to a Lightning Bolt representative and...

Mar 2021
||
(0)
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Manager

I would tell others that putting in schedules, maintaining them, and keeping track of things is...

Mar 2021
||
(0)
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Director

Lightning Bolt's implementation services were wonderful. There was a specific person that was a...

Mar 2021
||
(0)
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Director

Lightning Bolt is awesome. I love Lightning Bolt Scheduling. We only use a small portion of the...

Mar 2021
||
(0)
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Director

I would tell others who are looking at this solution that they will be getting wonderful support and...

Mar 2021
||
(0)
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Director

Lightning Bolt has been really good. If they are going to increase their prices, they will send out...

Mar 2021
||
(0)
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Director

The vendor's people are experienced in computer technology, and I am not. Sometimes, I have to ask...

Mar 2021
||
(0)
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Director

If the vendor notices an issue, they will fix it in their next update or sooner. They are on top of...

Mar 2021
||
(0)
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Director

Lightning Bolt's executives call us a couple of times a year to see how we are doing. I think that...

Mar 2021
||
(0)
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Physician

Lightning Bolt comes close to keeping all of their promises. They eventually deliver on just about...

Mar 2021
||
(0)
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Physician

We are a relatively small shop, so we frequently call the vendor and ask them to make changes to...

Mar 2021
||
(0)
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Analyst/Coordinator

A lot of the training is dependent on the end users and how much they want to put into receiving the...

Mar 2021
||
(0)
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Analyst/Coordinator

As we are changing our schedule needs, we are always finding more that the system can do than it...

Mar 2021
||
(0)
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Analyst/Coordinator

We meet with the vendor frequently. Their engineer sometimes meets with different departments....

Mar 2021
||
(0)
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Analyst/Coordinator

If anyone asks me about Lightning Bolt Scheduling, I tell that person that it is a great product and...

Mar 2021
||
(0)
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Analyst/Coordinator

We have been with Lightning Bolt for several years now, and they have been pretty invested in our...

Mar 2021
||
(0)
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Analyst/Coordinator

We need to get reports on how many assignments people work, how many holidays people work, and...

Mar 2021
||
(0)
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Analyst/Coordinator

If we had to make the schedule by hand on our own, it would be a nightmare. There are ways to pull...

Mar 2021
||
(0)
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Analyst/Coordinator

The system isn't really making our physicians any more efficient. The system probably saves a lot of...

Mar 2021
||
(0)
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 or  to see details.

Manager

We have been using the solution for a long time, and our provider group is very large. Adding more...

Mar 2021
||
(0)
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Manager

The support people have by far the best response rate that I have gotten from any vendor. I can...

Mar 2021
||
(0)
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Manager

Upgrades are well worth the wait. When Adobe Flash Player was going away, Lightning Bolt was very...

Mar 2021
||
(0)
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Manager

I talk to my account representative often. Our executive checks in with me every few months to make...

Mar 2021
||
(0)
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Manager

The time and effort we all put in to get things rolling was really worth it. The price Lightning...

Mar 2021
||
(0)
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Manager

Lightning Bolt Scheduling is not the easiest program to use; I have used other programs for staffing...

Mar 2021
||
(0)
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Manager

Some departments were completely happy with the system. Because of our complexities, it is hard to...

Mar 2021
||
(0)
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Manager

The hardest part was learning how to use the system, especially with how we were set up to do the...

Mar 2021
||
(0)
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Manager

We are utilizing the system the best we can, and the nice part is that it does connect with our...

Mar 2021
||
(0)
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Manager

Lightning Bolt was very flexible. When we had an issue or problem, they were very willing to try to...

Mar 2021
||
(0)
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Manager

If I could go back to the drawing board and set things up differently, maybe Lightning Bolt’s...

Mar 2021
||
(0)
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Physician

The main benefit I have seen from the product is that I can enter different weights for different...

Feb 2021
||
(0)
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Physician

I definitely use the vendor’s support. Anytime I have a question or need the support people to make...

Feb 2021
||
(0)
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Physician

Since Adobe Flash Player is no longer supported, the new interface isn't quite as intuitive as it...

Feb 2021
||
(0)
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Physician

A little while back, I looked at all of the different options and went through all of the vendors'...

Feb 2021
||
(0)
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VP/Other Executive

With our Lightning Bolt implementation, I was really concerned because of a tight timeline, but they...

Jan 2021
||
(0)
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VP/Other Executive

We moved over to Lightning Bolt Scheduling because it is fully integrated with our other solutions....

Jan 2021
||
(0)
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VP/Other Executive

So far, I haven’t heard anything negative about Lightning Bolt Scheduling since it has been...

Jan 2021
||
(0)
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 or  to see details.

Manager

The vendor needs to get better at their integration. We have to use a lot of our own staff to make...

Jan 2021
||
(0)
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Manager

The solution is great for end users, and it is getting even better. The things that the vendor is...

Jan 2021
||
(0)
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Manager

I talk to the executives of Lightning Bolt regularly. Whenever I need to meet with them, they are...

Jan 2021
||
(0)
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Manager

Lightning Bolt Scheduling is a comprehensive scheduling tool that can be utilized in multiple ways....

Jan 2021
||
(0)
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Manager

The application works fantastically. Our payroll integration, on-call system, and advanced rules...

Jan 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

I have only used this system and one other system for scheduling. The Lightning Bolt system is...

Jan 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

We have night shifts and day shifts. Because the night shifts are long, we never schedule them back...

Jan 2021
||
(0)
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Analyst/Coordinator

I called Lightning Bolt about a situation. I had published our schedule and couldn't find something...

Jan 2021
||
(0)
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Analyst/Coordinator

The level of support has been excellent since we figured out which phone number to call. The vendor...

Jan 2021
||
(0)
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Analyst/Coordinator

When we are working on an existing schedule, it would be lovely if there were an easy way to add a...

Jan 2021
||
(0)
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Analyst/Coordinator

The solution works very well. Our call schedule pulls from it, and that happens seamlessly. The...

Jan 2021
||
(0)
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Analyst/Coordinator

Lightning Bolt keeps coming out with new things, but I am not searching for a lot. I always have the...

Jan 2021
||
(0)
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 or  to see details.

Manager

The system did not work for our outpatient group. That had nothing to do with what the system was;...

Jan 2021
||
(0)
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Manager

We learned of the Lightning Bolt system through the hospitalist. When that person told me what the...

Jan 2021
||
(0)
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Manager

Lightning Bolt is very good at implementations and upgrades. I haven't had any trouble with the...

Jan 2021
||
(0)
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Manager

When Lightning Bolt comes up with something, they will talk to us about the new thing to see whether...

Jan 2021
||
(0)
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Manager

I have an assigned person that I can go to. That person is phenomenal. I never have to send emails...

Jan 2021
||
(0)
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 or  to see details.

Manager

I am not aware of any other programs or what they cost, but we think that the Lightning Bolt system...

Jan 2021
||
(0)
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Manager

If I presented a situation to the vendor, they would try to figure out how to do the thing if they...

Jan 2021
||
(0)
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Manager

Lightning Bolt does a fantastic job. They have training that we can go to, but with COVID-19, we...

Jan 2021
||
(0)
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VP/Other Executive

We are ending our relationship with Lightning Bolt. When we did a demo with another vendor, the...

Dec 2020
||
(0)
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VP/Other Executive

Overall, I would give Lightning Bolt a B+. They did well. Their support was hit or miss. Either they...

Dec 2020
||
(0)
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Director

We schedule the doctors a full year in advance with Lightning Bolt Scheduling. The schedule is...

Nov 2020
||
(0)
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Director

We are not looking at other vendors' solutions. We have the system synced, so things are pretty...

Nov 2020
||
(0)
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Director

Lightning Bolt keeps the system updated and running. The system is not down during normal business...

Nov 2020
||
(0)
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Director

Lightning Bolt has done a phenomenal job with the product. I am very pleased with it. They continue...

Nov 2020
||
(0)
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Director

Lightning Bolt has always been so receptive to our feedback, and they have always followed up with...

Nov 2020
||
(0)
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Director

With the COVID-19 crisis, I have used the system on my phone, computer, and iPad. Having that fluid...

Nov 2020
||
(0)
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Analyst/Coordinator

With Lightning Bolt's product, it feels like we are using a Ferrari to drive to the grocery store...

Nov 2020
||
(0)
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Analyst/Coordinator

I would say that Lightning Bolt is both a vendor and a partner. There is sometimes a little bit of...

Nov 2020
||
(0)
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Analyst/Coordinator

I am happy with Lightning Bolt Scheduling, and it is a great product. I don't know what else is out...

Nov 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

Lightning Bolt is one of those systems that is driven like a dictionary. That means that sometimes...

Nov 2020
||
(0)
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Analyst/Coordinator

Lightning Bolt is not really able to integrate with other things that we use. We have also created a...

Nov 2020
||
(0)
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Analyst/Coordinator

The phone support is very good for Lightning Bolt. When we call, the vendor will usually walk us...

Nov 2020
||
(0)
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Manager

We have a few departments that do optimized scheduling. They use rules and work directly with...

Nov 2020
||
(0)
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 or  to see details.

Manager

We have a lot of different scheduling needs across all of our departments, and Lightning Bolt's...

Nov 2020
||
(0)
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Manager

Lightning Bolt avoids charging for every little thing. We don't get nickel-and-dimed. We pay plenty...

Nov 2020
||
(0)
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Manager

The vendor did a really excellent job with the implementation, and they have provided us with really...

Nov 2020
||
(0)
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Manager

Recently, there has been some staff turnover at Lightning Bolt, and our users are struggling to get...

Nov 2020
||
(0)
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Physician

The reports from Lightning Bolt Scheduling are easy to export into Excel or into a PDF. It is also...

Nov 2020
||
(0)
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Physician

Lightning Bolt is partnered with secure health messaging solution folks, so I can navigate from one...

Nov 2020
||
(0)
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Physician

Not all of our departments are using Lightning Bolt Scheduling for automatic schedules. The reason...

Nov 2020
||
(0)
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Manager

I like all the intelligence that is built into the system. Lightning Bolt Scheduling is pretty user...

Nov 2020
||
(0)
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Physician

I am curious to see how the new upgrades work with Lightning Bolt Scheduling. I have to give the...

Nov 2020
||
(0)
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Physician

Using Lightning Bolt Scheduling is great. As Lightning Bolt has gotten bigger, getting the small...

Nov 2020
||
(0)
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Physician

Lightning Bolt Scheduling is pretty easy to use. I don't think the question about driving outcomes...

Nov 2020
||
(0)
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Physician

During COVID-19, we were relying on Lightning Bolt a lot when we had to make changes. Luckily, we...

Nov 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

I can see how the system works really well for small groups, and I sometimes think the system gets...

Nov 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

There is so much to take into consideration when building schedules for so many people, so when...

Nov 2020
||
(0)
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Analyst/Coordinator

The vendor does very well with their ongoing support. Their consultants and people we work with...

Nov 2020
||
(0)
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Analyst/Coordinator

I would tell the vendor to develop the program to take on a larger burden for large programs. The...

Nov 2020
||
(0)
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Analyst/Coordinator

I would tell others that the implementation process takes a lot of work and that they just have to...

Nov 2020
||
(0)
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 or  to see details.

Director

We are expanding our use of Lightning Bolt Scheduling. I have been really impressed with Lightning...

Nov 2020
||
(0)
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Director

Lightning Bolt has had some opportunities to make their user interface a little bit more intuitive.

Nov 2020
||
(0)
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Director

Lightning Bolt is very quick to develop things to meet our needs. I think that may be unique to me,...

Nov 2020
||
(0)
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Director

We have done some ROI studies with Lightning Bolt. After we implemented the system and actually...

Nov 2020
||
(0)
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Director

I would absolutely recommend Lightning Bolt. They are part of our strategy, and they are focusing on...

Nov 2020
||
(0)
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 or  to see details.

Physician

To get through the COVID-19 crisis, I have made so many changes. I have the ability to do things...

Nov 2020
||
(0)
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 or  to see details.

Physician

Right now, Lightning Bolt deserves the highest score for new technology because the whole system...

Nov 2020
||
(0)
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Physician

With Lightning Bolt, we have not had an increase in our rate since we joined them years ago....

Nov 2020
||
(0)
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 or  to see details.

Physician

I gave Lightning Bolt's implementation services the highest score because I am in the process of...

Nov 2020
||
(0)
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 or  to see details.

Physician

The executives haven’t reached out in a while. We had some issues with the system considering a lot...

Oct 2020
||
(0)
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 or  to see details.

Physician

I am in contact with our Lightning Bolt consultant. The person helps me keep the system up to date...

Oct 2020
||
(0)
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 or  to see details.

Physician

The vendor sends a lot of training. I don’t really utilize the training because I feel like I have a...

Oct 2020
||
(0)
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 or  to see details.

Physician

We are still running into a few issues that I am hoping to fix. The system isn’t perfect. Surgery is...

Oct 2020
||
(0)
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 or  to see details.

Manager

If we use the system through the desktop version of the full website, the system is much more user...

Sep 2020
||
(0)
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 or  to see details.

Manager

Proactive service is nonexistent. Every six months or so, somebody from Lightning Bolt will come and...

Sep 2020
||
(0)
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 or  to see details.

Manager

There really isn't any executive involvement. The person that we worked with at the beginning isn't...

Sep 2020
||
(0)
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 or  to see details.

Manager

Whether I would recommend the product depends on what others are looking for. If people want to...

Sep 2020
||
(0)
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 or  to see details.

Manager

We went live with the system with the understanding that we would be able to use it to create at...

Sep 2020
||
(0)
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 or  to see details.

Manager

We have been having an issue, and Lightning Bolt's answer is that we should keep trying to get...

Sep 2020
||
(0)
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Manager

I don't necessarily have anything too negative to say. I don't want to impact Lightning Bolt's...

Sep 2020
||
(0)
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 or  to see details.

Manager

We are working on a new solution at the system level. Our long-term goal is to move to one solution...

Sep 2020
||
(0)
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 or  to see details.

Manager

I don't know that Lightning Bolt has made any promises to us. I have never had a bad customer...

Sep 2020
||
(0)
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 or  to see details.

Manager

I would have to rate the training really low because of the turnover. We essentially train Lightning...

Sep 2020
||
(0)
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 or  to see details.

Manager

In terms of integration, the only thing we have done is use Lightning Bolt's system as a data source...

Sep 2020
||
(0)
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 or  to see details.

Physician

The support has been the same during the COVID-19 crisis. I haven't had any problems. The vendor's...

Sep 2020
||
(0)
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 or  to see details.

Physician

When it comes to driving tangible outcomes, I guess I would give the highest score. We get what we...

Sep 2020
||
(0)
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 or  to see details.

Physician

I am satisfied with Lightning Bolt. They avoid charging us. As far as I know, I am a little...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The initial training was good. I haven't really had any ongoing training. I don't know that there...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The customer service is great. We send the service people an email, and they get back to us within...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Lightning Bolt is very proactive. We have different individuals who help us. One person reaches out...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The executive involvement is pretty good. When our main contact changed, Lightning Bolt made that a...

Sep 2020
||
(0)
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 or  to see details.

Physician

I would rate Lightning Bolt’s enthusiasm for training very high. They really want to be there. I...

Sep 2020
||
(0)
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 or  to see details.

Physician

Lightning Bolt has definitely helped us with our integration goals. The only caveat to that is...

Sep 2020
||
(0)
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 or  to see details.

Physician

The ease of use is excellent, but that comes with a caveat. People have to ensure they understand...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I would tell other providers that the amount of energy people put into implementing the product...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Lightning Bolt just did a simple designation of who was on the COVID-19 floor. I can’t say that was...

Sep 2020
||
(0)
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 or  to see details.

VP/Other Executive

I would not give the vendor a perfect rating for delivering new technology that meets our needs....

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The system has a very intuitive rules engine that can be developed pretty much for any customized...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have been supported very well during the COVID-19 crisis. We haven't needed a whole lot of support....

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are very pleased with the software. It works well for us, and we have a very complicated...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

One thing that we learned during COVID-19 is that having all schedules in one place is very helpful...

Aug 2020
||
(0)
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 or  to see details.

CFO

Lightning Bolt's motto is to make things happen when we ask for those things. Our main...

Aug 2020
||
(0)
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CFO

We have a mutual partnership with Lightning Bolt. They are definitely getting something from us....

Aug 2020
||
(0)
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 or  to see details.

VP/Other Executive

I had initial training, but I haven’t seen a lot in the way of training that is available from the...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Given that Lightning Bolt Scheduling has the ability to float over into Outlook, I would say that...

Aug 2020
||
(0)
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 or  to see details.

VP/Other Executive

There are some parts of the system that need to work better. When setting up new rules in the...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would give Lightning Bolt a good rating for delivering new technology that meets our needs because...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Sometimes when we have to make changes to the system, the interface is a little difficult to use for...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When I have needed to respond to Lightning Bolt, they have been responsive. I would give them a high...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Lightning Bolt Scheduling is a scheduling software, so it either works or it doesn’t. We have...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The personal representative that I had was extremely helpful. I don’t think that person could have...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We went with Lightning Bolt because they had a statistics-based scheduling model. Very few...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Lightning Bolt will do pretty much everything. They can set up everything for an organization. They...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I wanted to be very involved. I truly attempted to learn as much as I could about the program. I...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We have never needed any support. We have added a couple of providers and have had some providers...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Lightning Bolt doesn’t directly support some of our third-party programs. We came up with a great...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When it comes to how Lightning Bolt has supported me through COVID-19, our representative is really...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would maybe buy Lightning Bolt Scheduling again if I had a better representative. The...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would rate the vendor’s implementation services a little low just because we don’t get a lot of...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t know about nickel-and-diming. I don’t know the charges behind the system. I know that...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

A lot of the problems with the system’s integration have to do with rules breaking. The system is...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

During the COVID-19 crisis, Lightning Bolt has gone above and beyond. We had an urgent need to...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

During the COVID-19 crisis, we had to close our clinic and add and change various aspects of our...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The product makes the scheduling process extremely efficient, and the personnel are very...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are familiar with the software. We have decided to stay with the solution since the pain of...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Overall, the system is good. The vendor’s customer service representatives are very responsive. They...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has done a good job with integration. However, the system can be a little clunky. There...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lightning Bolt has been pretty up front about the number of physicians we have on the schedule that...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a representative that we can reach out to when we have questions, and that person is good. I...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I can't say a single negative thing about the vendor or product. Lightning Bolt lives up to their...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We only have one integration set up for authorization purposes to authenticate users, and that is...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The Lightning Bolt system is very user friendly. It just works. If a physician requests time off, I...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When updates happen, I don't know about them. I just see something new and don't know exactly where...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When I ask questions, the person from Lightning Bolt is on top of things. This person is always...

Aug 2020
||
(0)
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 or  to see details.

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