Lightning Bolt Scheduling Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Relationship
PerfectServe has been quite good to work with, and their support has been very good. They have a...
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Product, Value
Scheduling transparency has been one of the biggest benefits that we have achieved with Lightning...
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Product
Lightning Bolt Scheduling produces outcomes. I would recommend Lightning Bolt Scheduling. One of the...
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Relationship
PerfectServe has been very helpful. Our PerfectServe representatives that we have had and worked...
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Operations, Product
Our call schedule is so complex with building rules to schedule. I don't know that that is...
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Product, Value
Lightning Bolt Scheduling has helped us create the schedule easier. It takes some work in the...
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Operations
Lightning Bolt Scheduling is relatively straightforward. We didn’t have to set it up alone. A...
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Relationship
Every time we have had an issue, PerfectServe has been quite timely. They are very responsive.
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Operations, Product
Lightning Bolt Scheduling is highly customizable and easy to use. We can make it look the way we...
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Loyalty, Product
PerfectServe recently rolled out an integration with Microsoft Outlook. That is great because...
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Relationship
PerfectServe is fantastic with support. The technical support person who is assigned to our account...
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Product
The solution's audit trail is terrible. When it comes to overall effectiveness, I'm super happy with...
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Operations, Product
The system is very easy for end users to use because of the way we built it out, but for me and my...
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Product, Value
With Lightning Bolt Scheduling, things have been great. We have very few problems. I would...
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Product
Lightning Bolt Scheduling is not integrated with any of our internal server software. Everything is...
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Relationship, Value
PerfectServe’s involvement is pretty good right now. They provide a good service. In spite of some...
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Product, Value
PerfectServe promised that most of the schedule would be done by automatic generation, and that is...
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Relationship, Operations
I don't have any issues with Lightning Bolt Scheduling right now. I like that the vendor has...
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Product
Lightning Bolt Scheduling is a really great system to use to schedule physicians. Our scheduling...
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Product
The only area we believe could benefit from improvement is the Lightning Bold Scheduling mobile app....
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Relationship, Product
Overall, our organization is very satisfied with Lightning Bolt Scheduling. We find the support and...
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Relationship
Our customer service representative is a miracle and deserves a promotion or a raise. We have been...
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Product
We would like PerfectServe to roll out a learner platform for Lightning Bolt Scheduling because...
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Relationship
PerfectServe is still among the top two market leaders in our area. We haven't had any trouble with...
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Operations, Product
We haven't had any disruptions or things like that with the system's upgrades in a long time. A...
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Relationship, Operations
Lightning Bolt Scheduling has been an easy system for our operations people and other physicians to...
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Loyalty, Product
Lightning Bolt Scheduling meets our needs because of the integration with our clinical communication...
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Product
I like the reliability of Lightning Bolt Scheduling and the ability to schedule many months in...
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Loyalty, Product
In Lightning Bolt Scheduling, there is a particular view that I want PerfectServe to do away with,...
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Culture, Relationship, Value
I met with some of PerfectServe's top people recently. Additionally, PerfectServe is available when...
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Operations, Product
Lightning Bolt Scheduling is very customizable and complex. It is complicated from a workflow...
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Relationship
PerfectServe has been a very receptive partner, as opposed to certain other vendors who have been a...
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Product, Value
With the things that Lightning Bolt Scheduling is able to generate, we don't have to use as much...
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Product
Once we set guidelines and rules, Lightning Bolt Scheduling should alert us when those rules can't...
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Relationship
I have talked to a few of the higher-ups at PerfectServe throughout our process because of all the...
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Product
There is supposed to be an integration between Lightning Bolt Scheduling and PerfectServe, and we...
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Culture, Product
Lightning Bolt Scheduling works as promoted, but I also didn't see a vendor demonstration. I just...
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Product
We have tried revamping the solution, but we have had lots of issues when it comes to the usability...
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Relationship, Product
PerfectServe is good at communicating that they need to do upgrades. There seem to be a lot of...
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Loyalty, Product
I can't find anything with Lightning Bolt Scheduling that is superior to our previous product. Our...
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Relationship
I have a designated support person at PerfectServe, but several of them have turned over recently. I...
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Relationship
PerfectServe is less proactive with Lightning Bolt Scheduling than with their other products. With...
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Relationship, Product
We have had issues with Lightning Bolt Scheduling generating what we need, so we don't know what the...
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Loyalty, Product
We generally use Lightning Bolt Scheduling to generate a schedule, and that should be ready to go...
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Product
Lightning Bolt Scheduling doesn't meet our needs. The rules behind things are breaking. We have some...
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Product
I would love to see improvements to Lightning Bolt Scheduling. When we have calls about advancing,...
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Relationship, Product
Lightning Bolt Scheduling has its pros, but right now, we are having ongoing issues. We are...
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Product
Whether I would recommend Lightning Bolt Scheduling would depend on the organization. I firmly...
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Product, Value
Lightning Bolt Scheduling works for certain things, so I would not be opposed to purchasing it...
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Relationship
PerfectServe meets with us regularly. Whether fixes get done in a timely manner is a different...
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Loyalty, Relationship
PerfectServe is always so willing to work with us. They hear us out when we give them suggestions on...
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Operations, Product
There are a lot of tips, tricks, and hacks that we can do with Lightning Bolt Scheduling, but unless...
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Operations, Product
The web version of the solution could be a lot more user-friendly. If someone doesn't know what the...
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Operations, Product
Lightning Bolt Scheduling is incredibly user friendly. I know that it can seem intimidating to...
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Relationship, Product
PerfectServe's team is phenomenal to work with. PerfectServe's people really take the time to make...
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Product
It would be helpful if Lightning Bolt Scheduling had a way to integrate with our other EHRs. From...
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Relationship
Generally speaking, PerfectServe definitely needs better after-hours support because there is no one...
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Relationship
PerfectServe is working on their support. They have 24-hour customer service with the full ability...
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Product
I think there are some limitations with Lightning Bolt Scheduling as well as pain points that arise,...
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Relationship
I don't think PerfectServe realizes at times that things are broken until the customer tells them....
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Product
Lightning Bolt Scheduling is technology driven, so I don't really need people for things, but...
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Operations
I probably would rank Lightning Bolt Scheduling’s training differently based on who PerfectServe was...
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Loyalty, Product
I think there is some ability for PerfectServe to integrate their systems a little more. For...
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Relationship, Operations
In the beginning, training was abundant, and there were people at our beck and call. Now,...
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Operations, Product
The tutorial system in the help section of Lightning Bolt Scheduling is phenomenal, but we have...
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Product
I don't know a lot of scheduling software programs, but Lightning Bolt Scheduling is far better than...
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Relationship, Product
There are some things I would change, but I don't think those are things that can change. They are...
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Product
Lightning Bolt Scheduling’s biggest strength that our users like is that our schedules are...
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Culture, Value
The vendor doesn't nickel-and-dime us for changes. Of course, when one provider is removed, another...
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Relationship, Product
The past year has been very good. PerfectServe is very responsive. We have added some providers and...
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Operations, Product
PerfectServe has done multiple upgrades, but those don't affect what we are doing. We do pretty...
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Operations
PerfectServe has done a really great job of onboarding and training us. They offered to go through...
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Relationship
When I need help from PerfectServe's support, they are right on top of things. Multiple people will...
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Value
PerfectServe doesn't charge for everything. They are wonderful. Using Lightning Bolt Scheduling is a...
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Relationship, Operations
The upgrades for Lightning Bolt Scheduling are seamless. We cannot tell that anything was changed....
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Relationship, Product
PerfectServe needs to find a way to program HIPAA compliance into their programs to expand it.
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Product
I like that we can build a call schedule more than a year in advance in Lightning Bolt Scheduling....
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Loyalty, Product
With the way we are utilizing Lightning Bolt Scheduling, we have outgrown its capabilities. The...
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Operations
I don't get a lot of communication about upgrades from PerfectServe, but the initial implementation...
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Relationship, Product, Value
Lightning Bolt Scheduling has worked for us, and it has met our needs for a long time. It is...
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Product
In Lightning Bolt Scheduling, some information on a prior day or a future day has to be combined...
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Relationship, Operations
PerfectServe tells us regularly that they are doing upgrades. They warn us. We get notified of...
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Operations
We haven’t had any ongoing training from PerfectServe. Additionally, I haven’t seen any new...
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Product
Lightning Bolt Scheduling’s biggest strengths are its ease of use and the ease of being able to tell...
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Product
I would like Lightning Bolt Scheduling to report if some information is missing that we are...
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Relationship
Once in a while, we will have a glitch in Lightning Bolt Scheduling, but we call and just sort it...
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Product
Lightning Bolt Scheduling works in a way that we don’t just let the program generate the schedule....
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Product
Lightning Bolt Scheduling allows us to make a call schedule and keep the tallies so everybody is...
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Relationship
I don't have much contact with PerfectServe because Lightning Bolt Scheduling is pretty...
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Product
We would like old employees to be removed from our queue completely. Right now, they just stay in...
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Product, Value
It has taken us a while to get all of our rules down, and there isn't an easy flow to change a rule....
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Relationship
We have some hiccups with the system once in a while, but from our providers' point of view, the...
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Relationship
PerfectServe is awesome at sending out notifications about when they are going to do upgrades. They...
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Operations
PerfectServe does a great job with training. They have tons of opportunities where we can do...
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Value
Lightning Bolt Scheduling 100% drives tangible outcomes. We have already exceeded our substantial...
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Relationship
We have people from PerfectServe who are assigned to our organization for support. We use the...
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Culture, Relationship
PerfectServe is the only vendor in our portfolio that keeps all of their promises. I have a tendency...
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Operations
PerfectServe did a great job with our implementation. They stuck to the right timelines to gather...
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Product
We have had one provider who has built our schedules by hand for a long time, and they have balanced...
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Product
We are not dissatisfied with Lightning Bolt Scheduling, but the system can only prioritize so many...
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Product
I prefer the view that I am able to see in the web-based version of the system to what providers see...
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Loyalty, Product, Value
We would 100% buy Lightning Bolt Scheduling again. It has worked exactly the way we have wanted it...
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Culture, Value
With PerfectServe, we pay an annual fee, and we haven't seen any charges beyond what we have agreed...
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Product
The web-based admin side of Lightning Bolt Scheduling is easy, but our goal was to make it easy for...
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Operations, Product
We stay up-to-date on the updates for Lightning Bolt Scheduling. PerfectServe pushes updates...
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Operations
We had some very minor struggles with the implementation, but I don’t know how many implementations...
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Product
I find the Lightning Bolt Scheduling interface to be a little bit less intuitive than the one in...
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Operations
PerfectServe was very proactive and made sure that they gave us training materials and...
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Loyalty
We have some bugs that we are still working out with Lightning Bolt Scheduling. There are...
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Product, Value
The functionality of Lightning Bolt Scheduling is great. The hospitals alone had multiple people...
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Relationship
I love the tremendous support we have from PerfectServe. The support alone is just paramount. If we...
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Operations
The only thing that PerfectServe could possibly do better with training is to do a little follow-up...
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Product
My biggest challenge with Lightning Bolt Scheduling is that there is a particular report that...
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Relationship
A lot of the time, when PerfectServe pushes out fixes or upgrades, they don't really apply to the...
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Product
We have a very wide variety of customers that use the product, and not all of them have the same...
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Loyalty, Relationship, Product
PerfectServe is working on a new version of a certain piece. It seems more stable, so that is good,...
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Relationship
Lightning Bolt Scheduling has been really stable and reliable. Our ability to contact PerfectServe...
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Relationship
If PerfectServe has a problem with an upgrade, they are really good about communicating with us. If...
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Product
In Lightning Bolt Scheduling, I love the display and the user-friendly way the program works. The...
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Loyalty
We are transitioning to another scheduling vendor, but that is merely a business decision. The issue...
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Relationship
The PerfectServe support team is amazing, and they do a great job with executive involvement. I have...
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Loyalty, Product
Lightning Bolt Scheduling works with Microsoft Office, and we can merge their calendars, so that is...
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Relationship
The vendor will solve issues, but I haven't seen them launch anything for ongoing issues.
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Relationship
When I contact the vendor's support, everyone that I speak with is able to help. Even when I have an...
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Operations
The vendor will send us emails when they have training seminars coming up. However, most of the...
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Product
Lightning Bolt Scheduling is a really good system. If users have a constant schedule, Lightning Bolt...
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Product
The scheduling product is set up to automatically generate things, but that process isn't really...
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Loyalty, Product
Each of our doctors wants a different time window. I have to contact the vendor's customer support...
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Loyalty, Product
The product is good for all of my departments except one. Lightning Bolt Scheduling doesn't...
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Relationship
PerfectServe's customer service is second to none. We can send our PerfectServe business partner a...
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Loyalty, Operations
I went to a PerfectServe summit, and I learned a lot from the other people there. The vendor had a...
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Operations
Lightning Bolt Scheduling is intuitive. We have been hiring a lot of staff members who are jumping...
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Operations, Product
I like Lightning Bolt Scheduling. I’m highly satisfied with the ease of use, but when it comes to...
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Relationship
The support people from the vendor are always very supportive and helpful. They usually reach out to...
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Loyalty, Product
The product meets all of my needs except for my schedule-building needs. The system does what it...
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Loyalty
There haven't been too many updates of Lightning Bolt Scheduling recently, but I imagine they are...
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Operations, Product
I would tell a peer or friend how easy it is to maneuver around Lightning Bolt Scheduling. I have...
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Relationship
The quality of PerfectServe's support is at the top of the scale. When we email, they are on top of...
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Relationship
If I have any issues, I notify PerfectServe. Whenever there is any type of downtime, they will send...
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Loyalty, Product
I have no complaints about PerfectServe. Before Lightning Bolt Scheduling, we were using another...
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Product
I have no issues with Lightning Bolt Scheduling. I haven't heard anything about any changes as far...
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Product
The schedule creation in Lightning Bolt Scheduling is great, but there are some indicators that...
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Loyalty, Product
Scheduling solutions are supposed to work toward the providers' schedules. Our integration with...
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Product, Value
Lightning Bolt Scheduling has given us the tool to look at who is not filling the schedule so that...
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Relationship, Operations
We have received a few emails from PerfectServe letting us know that their upgrades have caused some...
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Operations, Product
After the initial setup, Lightning Bolt Scheduling is easy to use. It has a desktop application and...
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Relationship
I don't know that I have any specific recommendations for improvements in Lightning Bolt Scheduling....
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Loyalty
Lightning Bolt Scheduling is part of the long-term plan here. We were one of a few departments that...
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Loyalty, Relationship
Lightning Bolt Scheduling is very user friendly. And the customer service is amazing. When I need...
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