Lightning Bolt Scheduling
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Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

PerfectServe has been really easy and good to work with when we have needed to add new facilities....

May 2022
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Analyst/Coordinator

The vendor's response time is phenomenal; they are really good at communicating in a timely manner....

May 2022
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Analyst/Coordinator

We did have some issues with pricing at one point because adding a physician was quite expensive....

May 2022
||
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Analyst/Coordinator

Lightning Bolt Scheduling is a great system and we are happy with it. We moved away from the system...

May 2022
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Physician

The vendor keeps to their word in terms of the product. When we spread the system to different...

May 2022
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Physician

The vendor did a lot to really support us during the customization of the system. We came up with...

May 2022
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Physician

I have spent many hours using the system trying to design it to be a lot easier for end users....

May 2022
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Physician

We have regular meetings with the vendor to talk about the system, and they work hard to try to...

May 2022
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Analyst/Coordinator

Lightning Bolt Scheduling is very user friendly and easy to use. We don't use the system to its full...

Apr 2022
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Analyst/Coordinator

The vendor's support people are good. Whenever I call the vendor's help desk or send them a message,...

Apr 2022
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Analyst/Coordinator

Our experience with Lightning Bolt Scheduling has been very positive. I have received tremendous...

Apr 2022
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Analyst/Coordinator

The system had an upgrade not too long ago that left me a nervous wreck, but the vendor walked me...

Apr 2022
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Analyst/Coordinator

I have to do a bit of manual scheduling work in the system. Sometimes, the things that we want to...

Apr 2022
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Analyst/Coordinator

When we are ready to do integrations, the vendor is ready too.

Apr 2022
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(0)
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Manager

We have a good relationship with PerfectServe. We have lots of visibility into the work that they...

Apr 2022
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Manager

Everything isn’t all perfect rainbows and unicorns all the time with PerfectServe. There have been...

Apr 2022
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Manager

PerfectServe has some strong enhancements coming up. They just updated their mobile application as...

Apr 2022
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Manager

We would like to see PerfectServe develop more in the realm of communication. We would like to be...

Apr 2022
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Manager

We are working toward some integration goals, but we are currently not there yet.

Apr 2022
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Manager

We know who PerfectServe’s competitors are, and we do demos with them every year. We talk to other...

Apr 2022
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Analyst/Coordinator

We are heavy on the rules, but not so much the logic. The solution is powerful enough that if we...

Apr 2022
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Analyst/Coordinator

Lightning Bolt’s customer service is top notch. The representatives we work with are second to none....

Apr 2022
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Analyst/Coordinator

Everybody's needs are unique, and I didn't write the codes in the Lightning Bolt software, so it...

Apr 2022
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Physician

We have typically worked with our consultant, and they have helped us get everything set up and have...

Mar 2022
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Physician

There are some pros and cons to PerfectServe's product. At the end of the day, Lightning Bolt...

Mar 2022
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Physician

The customer support at PerfectServe is first rate. While the program itself has some nuances that...

Mar 2022
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Physician

During our hospital system's discussion of leaving our at-the-time scheduling product, PerfectServe...

Mar 2022
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Physician

The product is good. We have a very complex schedule with hundreds of rules and requests, and...

Mar 2022
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Director

I personally would not buy this system again. It is not my fantasy, but our organization loves it.

Mar 2022
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Director

The vendor does keep their promises. They have been working hard to meet our needs. They offer...

Mar 2022
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Director

The system is still not interfacing the way we would like it to.

Mar 2022
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Director

I hope my satisfaction with the system is better a year from now. The program is a little clunky,...

Mar 2022
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Manager

Lightning Bolt Scheduling works great and is user friendly, cost effective, and customizable....

Mar 2022
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Manager

Lightning Bolt Scheduling just runs itself. I don't have any IT issues or anything. If we need...

Mar 2022
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Manager

I don't have to talk to the people at PerfectServe. As far as I am concerned, that is great. No one...

Mar 2022
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Physician

There are a couple of little things that drive me crazy. Sometimes we can't print or export a PDF....

Mar 2022
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Physician

I like Lightning Bolt Scheduling because I can build my own rules. The customer service...

Mar 2022
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Manager

I have interjected little things on the fly. Outside of the obvious, like for the tweaking of a...

Mar 2022
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Manager

I called up to request a change to the format of a template, and the vendor just changed it around....

Mar 2022
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Analyst/Coordinator

Lightning Bolt Scheduling has streamlined scheduling and more integrations than any scheduling...

Feb 2022
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Analyst/Coordinator

I have worked with so many scheduling applications, and my favorite thing about the Lightning Bolt...

Feb 2022
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Analyst/Coordinator

Because everything in Lightning Bolt Scheduling is so customizable, the system can be a little...

Feb 2022
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Physician

One of the PerfectServe representatives we worked with did well in terms of responsiveness. If I had...

Feb 2022
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Physician

Lightning Bolt Scheduling is a bit frustrating sometimes because there are too many ways to do one...

Feb 2022
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Physician

Lightning Bolt Scheduling is a little clunky and really slow sometimes, but working with the Google...

Feb 2022
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Physician

I have had years of experience with Lightning Bolt Scheduling. My satisfaction is lower overall...

Feb 2022
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Manager

For the most part, the product works well. Overall, I would happily install it again. When we first...

Feb 2022
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Manager

The vendor does a good job of laying out an expectation with the operations group when they need...

Feb 2022
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Manager

I have not heard a lot of complaints from the end users. This was probably one of the quietest...

Feb 2022
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Manager

We have definitely received our money’s worth. When we purchased the product, it took a lot of...

Feb 2022
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Manager

I would tell others that this product meets our day-to-day scheduling needs. When we have really...

Feb 2022
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Manager

PerfectServe is pretty good about keeping us informed. When they were looking into a company and...

Feb 2022
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Manager

The benefit for me is that the system itself takes out a lot of hard work when it comes to...

Feb 2022
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Manager

PerfectServe has been a good partner. When we have brought up things that we want them to change,...

Feb 2022
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Manager

I love that we can completely customize Lightning Bolt Scheduling. PerfectServe helped us set...

Feb 2022
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Manager

The vendor is very responsive to whatever we need. If we do not know how to use the product...

Feb 2022
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Manager

We always have recommendations for improvement. The product could have the ability to schedule in...

Feb 2022
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Manager

PerfectServe has helped us do everything they promised that they could do for our scheduling system....

Feb 2022
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CMIO

Lightning Bolt Scheduling has a very wide and deep capability to personalize schedules. The product...

Feb 2022
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CMIO

The downside with the product’s complexity is that the UI is a challenge to navigate and is not...

Feb 2022
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CMIO

The vendor needs to make their training program better. It was horrible for us. We completely...

Feb 2022
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CMIO

The vendor is very proactive in changing things when needed. Their leadership is interested.

Feb 2022
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VP/Other Executive

Lightning Bolt Scheduling was an acquisition by the parent company PerfectServe, which had also...

Feb 2022
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VP/Other Executive

PerfectServe is good about not charging for every little thing. They don't nickel-and-dime us to...

Feb 2022
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VP/Other Executive

I have executive involvement 100%. I have a direct line to higher-ups at PerfectServe.

Feb 2022
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VP/Other Executive

The vendor’s support is outstanding. We had to go through a major upgrade recently, and we were...

Feb 2022
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VP/Other Executive

Lightning Bolt Scheduling is meant to be used for very complex shift-based schedules.

Feb 2022
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Analyst/Coordinator

Before having Lightning Bolt Scheduling, I had everything on an Excel spreadsheet. It was hard for...

Feb 2022
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Analyst/Coordinator

With the learning curve with the product, I feel like a moron sometimes. I don't work in Lightning...

Feb 2022
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Analyst/Coordinator

The vendor is very responsive. Our contact has been great. That person has been patient when they...

Feb 2022
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(0)
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Manager

I don't have a problem with PerfectServe at all. I love their service. The system is very intuitive,...

Feb 2022
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Manager

PerfectServe is very good at getting back to us when we have a question. They get us extra tutorial...

Feb 2022
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Manager

Our contact person at PerfectServe answers any questions I have. When I was learning the system, our...

Feb 2022
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Manager

If I am trying to figure something out, I can go to the support website for Lightning Bolt...

Feb 2022
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Manager

The system is a good resource for our whole staff. Everybody who needs access can have access, and...

Feb 2022
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Manager

We get very informative emails from PerfectServe. PerfectServe did some downtime work and sent us an...

Feb 2022
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Manager

Lightning Bolt Scheduling is very easy to use. It makes the process a lot smoother for creating a...

Feb 2022
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Manager

The support is great. I am still learning, and the support people have been very helpful to me...

Feb 2022
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Physician

One of our biggest outcomes from PerfectServe was unifying all our communication platforms. Our...

Dec 2021
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Physician

PerfectServe stepped in and quickly helped our organization bring order to a previously chaotic...

Dec 2021
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Manager

I absolutely would buy this product again if starting over. I was very skeptical at first because I...

Dec 2021
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Manager

The vendor absolutely keeps their promises. They are very up front about telling me what they can or...

Dec 2021
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Manager

The vendor finds alternative ways to keep the costs of the system down, and I so appreciate that. I...

Dec 2021
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Manager

I don’t think I have quite learned to use the system to its full potential. I still have some...

Dec 2021
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Manager

The system is not able to meet some of my needs. It is not such a big problem that I wouldn’t use...

Dec 2021
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Manager

The vendor's phone and web support are fabulous and perfect. The support people are so good at...

Dec 2021
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Manager

I have already recommended the vendor to others. I have told my peers that using this software is as...

Dec 2021
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Manager

Our vendor representative has been patient and inventive. They always respond, and we have regular,...

Dec 2021
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Physician

One of the vendor's people is helping us to implement the program for certain uses, and that person...

Dec 2021
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Analyst/Coordinator

There are things about the system that could be improved, like bulk actions. The system does a...

Dec 2021
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Analyst/Coordinator

Something that really could be improved is when we are adding shifts to a user's profile, we have to...

Dec 2021
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Analyst/Coordinator

When we create a shift, we can write it with a specific title that makes it easier for us to...

Dec 2021
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Analyst/Coordinator

I have only ever had contact with one person at Lightning Bolt, but this person helps me solve my problems....

Dec 2021
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Physician

The product really helped stabilize our department. The program is predictable, flexible, and...

Dec 2021
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Physician

The product's back end is a little clunky when it comes to administrative roles. Some of that has to...

Dec 2021
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Physician

Lightning Bolt Scheduling’s entire user interface could use a bit of a facelift. We can tell it has...

Dec 2021
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Physician

There are rough edge points here and there where we wonder whether PerfectServe is really necessary....

Dec 2021
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Physician

PerfectServe’s support really sets them apart. If there is a problem, we can contact the support...

Dec 2021
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Physician

The vendor's team members and representatives have been a positive reflection on their company and...

Dec 2021
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Analyst/Coordinator

The initial learning of the program is difficult. There are a lot of components. Once we get the...

Dec 2021
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Analyst/Coordinator

Lightning Bolt Scheduling has complex programming, and ordinary people have to understand it....

Dec 2021
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Analyst/Coordinator

We have several schedules throughout the whole system, and we have a link where people can look at...

Dec 2021
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Analyst/Coordinator

We are getting up to speed on the system now, and we are pretty comfortable with it. There have been...

Dec 2021
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Analyst/Coordinator

A few of us have noticed that we have had some trouble getting emails or that things have changed...

Dec 2021
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Analyst/Coordinator

When COVID-19 was really bad, the vendor gave us unlimited licenses. When I needed to add new people...

Dec 2021
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CIO

PerfectServe always keeps us up to date on everything. I don't have any issues with our account...

Dec 2021
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CIO

The way that we can build rules to schedule our staff within the product is outstanding. We also...

Dec 2021
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Analyst/Coordinator

Lightning Bolt Scheduling is fairly good for what we use it for. We don't use Lightning Bolt...

Nov 2021
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Analyst/Coordinator

There are some items that aren't necessarily easy to do. There are some things that I want to see in...

Nov 2021
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Analyst/Coordinator

If the vendor were charging something unnecessarily, someone internal here would ask me if I...

Nov 2021
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Analyst/Coordinator

Every time I have contacted the vendor with a question, I have gotten an immediate response. If one...

Nov 2021
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Analyst/Coordinator

I get notifications of upgrades and things like that. I get emails and notifications often about...

Nov 2021
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Analyst/Coordinator

Visually, I like the colors in Lightning Bolt Scheduling. The system has lots of color choices. I...

Nov 2021
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Analyst/Coordinator

If I have a shift from 8:30 to 12:30 and also a meeting from 11:30 to 12:30 and need to add the...

Nov 2021
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CMIO

PerfectServe is fairly easy to work with from a high-level administrative point of view, and our end...

Nov 2021
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CMIO

Not a single feature has been added to Lightning Bolt Scheduling since we adopted it. The vendor...

Nov 2021
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CMIO

Before we were on Lightning Bolt Scheduling, we used a different scheduling platform and had several...

Nov 2021
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CMIO

Lightning Bolt Scheduling sometimes takes up to 10 hours to generate a schedule. If there are...

Nov 2021
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CMIO

We wish that PerfectServe's customer service were a little more responsive. When we call to voice...

Nov 2021
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Analyst/Coordinator

I really like Lightning Bolt Scheduling. We are using it to enter and extract schedules, so we like...

Oct 2021
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Analyst/Coordinator

PerfectServe is very responsive. The people are great. They put out new technology, and we just have...

Oct 2021
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Analyst/Coordinator

There have been some software issues with Lightning Bolt Scheduling, and the work has been a little...

Oct 2021
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Analyst/Coordinator

We want to have all of our on-call schedules in one place, and we don't have that right now. I don't...

Oct 2021
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Analyst/Coordinator

Lightning Bolt Scheduling interfaces with another system that we use that is our HIPAA-encrypted way...

Oct 2021
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Analyst/Coordinator

I like Lightning Bolt Scheduling better than the methods I have used in the past. I don't know of a...

Oct 2021
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Analyst/Coordinator

Lightning Bolt Scheduling is like anything else. Once someone has learned how to use it, it is so...

Oct 2021
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Analyst/Coordinator

No one at our facility seems to have an issue with PerfectServe. The software is pretty simple, and...

Oct 2021
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Analyst/Coordinator

Any charges that I have had were for the system itself. Anytime I have had a question or needed...

Oct 2021
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Analyst/Coordinator

In terms of ongoing phone and web support, we are in a different time zone than the support people,...

Oct 2021
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Analyst/Coordinator

PerfectServe was good about answering my questions during the implementation. They advised us on...

Oct 2021
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Analyst/Coordinator

I have only called PerfectServe when I have needed them, and they have been responsive. Their...

Oct 2021
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Physician

Lightning Bolt Scheduling gets the job done. It is really consistent. It doesn't have any...

Sep 2021
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Physician

We have a small number of people, but the vendor is still very responsive. They do their best to...

Sep 2021
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Manager

I was frequently getting emails about bugs that were being fixed during implementations. One thing...

Sep 2021
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Manager

The training is fine. The product is very user friendly, so there really wasn’t very much training...

Sep 2021
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Manager

The product worked great and worked as promoted. I actually have recommended the product to others....

Sep 2021
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Manager

Lightning Bolt Scheduling is very user friendly. The only thing that was confusing was creating the...

Sep 2021
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Manager

In some of the upgrades, I was hoping for functionality like the drag and drop, and PerfectServe...

Sep 2021
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Manager

The only forms of communication I got from PerfectServe were emails telling me about bug fixes or...

Sep 2021
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Manager

We are getting rid of Lightning Bolt Scheduling. We are going to go with another product....

Sep 2021
||
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Manager

Lightning Bolt Scheduling did not have functionality like our new product does to download schedules...

Sep 2021
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Manager

For smaller facilities, Lightning Bolt Scheduling is great. It has been great for the past few...

Sep 2021
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Manager

I was assigned a technician who was available any time I needed them. I could email them, and they...

Sep 2021
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Manager

When we need help or have questions, the support people are very positive. They are there when we...

Aug 2021
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Manager

I like the fact that the vendor wants more integration, and we are trying to get them more because...

Aug 2021
||
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Manager

I would like the vendor to really make sure that the queuing of their releases is done well for all...

Aug 2021
||
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Manager

Like any vendor, PerfectServe promises the world, and then we get what we get sometimes. But for the...

Aug 2021
||
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Manager

I can’t speak for their other clients, but for us, the vendor does avoid charging for every little...

Aug 2021
||
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Manager

The ease of use is not great. The software is a little nuanced. If the internal scheduler is not set...

Aug 2021
||
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Manager

The vendor informs us very well of upgrades or implementations. We can test an upgrade to make sure...

Aug 2021
||
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Manager

A lot of functionality goes with schedules, such as payroll information, analytics, reporting, and...

Aug 2021
||
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Manager

We feel nickel-and-dimed by PerfectServe. Our current costs are based on a per-user, per-integration...

Aug 2021
||
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Manager

There was some miscommunication from PerfectServe during our implementation and go-live process....

Aug 2021
||
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Manager

Our training timeline felt compressed. Many of our new users struggled to learn the system because...

Aug 2021
||
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Manager

The system is reliable, but it has a long loading time. Those minutes add up. Public views are also...

Aug 2021
||
(0)
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Manager

The support that we have received for the product has been excellent, and the vendor's response time...

Aug 2021
||
(0)
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Manager

We came to Lightning Bolt Scheduling from an antiquated product with a flat fee, and we haven't seen...

Aug 2021
||
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VP/Other Executive

I would like to be able to run easier reports, meaning I would like to just type a date range in....

Jul 2021
||
(0)
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VP/Other Executive

I was accustomed to using a competitor's product for scheduling. Lightning Bolt Scheduling just...

Jul 2021
||
(0)
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VP/Other Executive

It is nice that the product allows people to swap shifts in the system. I like setting up rotations...

Jul 2021
||
(0)
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VP/Other Executive

Every time I have a question, I shoot an email, and PerfectServe responds pretty quickly, so the...

Jul 2021
||
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Manager

The old system allowed me to see the provider's schedules in Outlook, but I can't do that anymore....

Jul 2021
||
(0)
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Manager

The system is amazing, and it definitely saves me time. Lightning Bolt Scheduling integrates with...

Jul 2021
||
(0)
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Manager

The latest upgrade has been way better overall. It is a lot easier and more efficient. The only...

Jul 2021
||
(0)
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Manager

I can call or email PerfectServe whenever, and they usually respond within the hour. We always get a...

Jul 2021
||
(0)
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Analyst/Coordinator

PerfectServe is awesome. The response time is awesome. The vendor listens to what we have to say....

Jul 2021
||
(0)
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Analyst/Coordinator

We use PerfectServe heavily for our scheduling, and I make all the schedules for multiple types of...

Jul 2021
||
(0)
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Analyst/Coordinator

PerfectServe is now integrated with our EMR, and eventually, that is going to take another piece off...

Jul 2021
||
(0)
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Analyst/Coordinator

We get one bill a year from PerfectServe, and we know what it is going to be.

Jul 2021
||
(0)
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Analyst/Coordinator

I am a happy customer, but the moment that PerfectServe falls behind their competition, I will jump...

Jul 2021
||
(0)
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Analyst/Coordinator

I am very happy with the support that we have received from the vendor. They are very good. I can...

Jul 2021
||
(0)
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Analyst/Coordinator

Lightning Bolt Scheduling helped us put together a group of very diverse providers with different...

Jul 2021
||
(0)
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Analyst/Coordinator

I want the vendor to make the mobile platform a little more friendly. Right now, it is very easy to...

Jul 2021
||
(0)
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Analyst/Coordinator

I always recommend Lightning Bolt Scheduling to other people and groups. I tell them that we are...

Jul 2021
||
(0)
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Analyst/Coordinator

We use Lightning Bolt Scheduling as a platform where radiologists can trade their shifts. The...

Jul 2021
||
(0)
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Analyst/Coordinator

I am working with PerfectServe's technical people as we prepare to roll the system out to more...

Jul 2021
||
(0)
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Analyst/Coordinator

Lightning Bolt Scheduling is part of our long-term plans. There are only two or three players in the...

Jul 2021
||
(0)
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Analyst/Coordinator

The good thing about Lightning Bolt Scheduling is that they have technical consultants who will work...

Jul 2021
||
(0)
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Analyst/Coordinator

Lightning Bolt Scheduling is one of the more expensive solutions on the market, but their service is...

Jul 2021
||
(0)
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Analyst/Coordinator

I know the ins and the outs of the software pretty well. I know how to do a lot of things because...

Jul 2021
||
(0)
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Analyst/Coordinator

I have worked at a few sites and have used an assortment of different scheduling solutions....

Jul 2021
||
(0)
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Analyst/Coordinator

The only thing that I don't like about Lightning Bolt Scheduling is that PerfectServe got rid of the...

Jul 2021
||
(0)
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Analyst/Coordinator

PerfectServe does pretty well, overall. I would give them much higher scores than our other vendor....

Jul 2021
||
(0)
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Physician

I can make a schedule 100% accurate with only one or two shifts deference in Lightning Bolt...

Jul 2021
||
(0)
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Physician

I was worried about moving to the solution's new GUI interface, but it is much easier to use. I like...

Jul 2021
||
(0)
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Physician

Sometimes, I feel like PerfectServe puts us on the back burner when we need help. We are a large and...

Jul 2021
||
(0)
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Physician

The last couple of encounters that I have had with the vendor have been better. They have given me...

Jul 2021
||
(0)
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Physician

It is cumbersome to introduce new rules and staff members to the solution. It is almost like the...

Jul 2021
||
(0)
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Analyst/Coordinator

I like how easy it is to schedule things with Lightning Bolt Scheduling. We were using Excel before...

Jul 2021
||
(0)
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Physician

I really like Lightning Bolt Scheduling. It works well for us. Prior to using the system, we did...

Jul 2021
||
(0)
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Physician

Lightning Bolt Scheduling provides an easy way to transmit schedules, including any changes. The...

Jul 2021
||
(0)
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Physician

When PerfectServe purchased Lightning Bolt Scheduling, we had a change in the service workflow. We...

Jul 2021
||
(0)
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Analyst/Coordinator

We are always improving our integrations. The more we can put information in and take information...

Jun 2021
||
(0)
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Analyst/Coordinator

The support for Lightning Bolt Scheduling has been fantastic. PerfectServe's service is very...

Jun 2021
||
(0)
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Analyst/Coordinator

Lightning Bolt Scheduling is the most robust scheduling platform available today. Complicated groups...

Jun 2021
||
(0)
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Analyst/Coordinator

Our Lightning Bolt Scheduling implementations and training have gone super smoothly. PerfectServe...

Jun 2021
||
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