Lightning Bolt Scheduling
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

Other Observations & Comments

I selected the software, and it is good, but if I were starting over again, I might choose a...

Mar 2023
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Analyst/Coordinator

Lessons Learned

I feel like we overpaid for Lightning Bolt Scheduling since I use it within a limited scope. I don't...

Mar 2023
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Analyst/Coordinator

Interfacing and Integration

The vendor needs to stay on top of integrations to keep the solution moving. That is where they need...

Mar 2023
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Manager

Functionality and Upgrades

I like the color coding that Lightning Bolt Scheduling offers. Each physician has their own color,...

Feb 2023
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Manager

Other Observations & Comments

My physicians would like to be able to request calendars six months out. I don’t know whether that...

Feb 2023
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Manager

Functionality and Upgrades

There is an app for physicians to see and use on their phones. Even doctors who aren't tech savvy...

Feb 2023
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Manager

Service and Support

We have a dedicated support person from PerfectServe. I send a message directly to the person...

Feb 2023
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Manager

Other Observations & Comments

We have been very lucky with PerfectServe. They have been very helpful. They have offered things at...

Feb 2023
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Manager

Relationship

We have been extremely satisfied with PerfectServe’s training. We work with the support people...

Feb 2023
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Manager

Other Observations & Comments

The product is fairly easy to use. Each time we do a build, something happens, but that could be...

Feb 2023
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Manager

Service and Support

If I have issues or want to make the process with the product smoother, I contact the vendor...

Feb 2023
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Manager

Other Observations & Comments

I just make the product work. The vendor offers a lot of additional things, like webinars. But I am...

Feb 2023
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Manager

Functionality and Upgrades

Setting up a new user is not hard, and the vendor has an app that is pretty user friendly. People...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

The product’s ability to automate the scheduling process is great. So much goes into making the...

Feb 2023
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Manager

Implementation and Training

The vendor is pretty good about upgrading things and letting us know. They also have a lot of...

Jan 2023
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Director

Other Observations & Comments

The software is incredibly powerful, and there is almost always a way to capture what we want to...

Jan 2023
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Director

Relationship

It is hard for me to know how much of our earlier issues we were having were related to the...

Jan 2023
||
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Analyst/Coordinator

Relationship

Our representative from PerfectServe is phenomenal. When we send them an email, they always respond...

Jan 2023
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Director

Interfacing and Integration

It is nice for us to have all of our call schedules in one place within Lightning Bolt Scheduling....

Jan 2023
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Manager

Other Observations & Comments

Using Lightning Bolt Scheduling is much easier than the old way that I used to do scheduling with...

Jan 2023
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Manager

Functionality and Upgrades

The product has some little glitches and things that slow down my workflow. Things could be...

Jan 2023
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Director

Functionality and Upgrades

We are using Lightning Bolt Scheduling to have an online version of the schedule that everyone can...

Jan 2023
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Director

Service and Support

As an organization, we have considered other products in the past, but the technical support team at...

Jan 2023
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Director

Interfacing and Integration

Lightning Bolt Scheduling doesn't have the APIs to really integrate with some of the other...

Jan 2023
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Director

Lessons Learned

The software is incredibly powerful and incredibly customizable. Whenever I ask the vendor whether...

Jan 2023
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Director

Functionality and Upgrades

One of the things that is really great about Lightning Bolt Scheduling is that physicians can...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

The way that Lightning Bolt Scheduling is set up is very clean. I like that we can color coordinate...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

The solution has a draft version for its schedules that allows us to highlight certain physician...

Jan 2023
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VP/Other Executive

Lessons Learned

I would be very happy to recommend Lightning Bolt Scheduling to anyone based on our experience and...

Jan 2023
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Analyst/Coordinator

Implementation and Training

PerfectServe is always teaching me things when it comes to training.

Jan 2023
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VP/Other Executive

Interfacing and Integration

Not everything is perfect, but PerfectServe is helping us integrate with the things we need to....

Jan 2023
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VP/Other Executive

Functionality and Upgrades

I don’t hear any complaints about the system’s ease of use. We are a very demanding customer, so we...

Jan 2023
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VP/Other Executive

Service and Support

When we call PerfectServe, they answer, and they are on top of whatever we need. I have access to...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

There are some problems that PerfectServe should catch that they don’t. We find glitches and issues...

Jan 2023
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VP/Other Executive

Future Outlook

PerfectServe has been great to work with. We have had a couple of recent hiccups, but I think our...

Jan 2023
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VP/Other Executive

Implementation and Training

We have a unique structure at our organization, so we have a unique relationship with PerfectServe,...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

I need the doctors to be scheduled equally in places throughout the week, the month, and the year,...

Jan 2023
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Analyst/Coordinator

Service and Support

I have never used the support team from PerfectServe because I have always used the same...

Jan 2023
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Analyst/Coordinator

Relationship

PerfectServe never really does anything before I initiate things. The vendor never reaches out to me....

Jan 2023
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Analyst/Coordinator

Other Observations & Comments

I like Lightning Bolt Scheduling, but the product is very difficult in the beginning. If a provider...

Jan 2023
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Manager

Implementation and Training

There wasn’t a lot of training for the tool, but it doesn’t require a lot. Maybe the vendor shows...

Jan 2023
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Manager

Service and Support

The customer service is impeccable. I have never had to call the customer service line. I send an...

Jan 2023
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Manager

Other Observations & Comments

When I schedule something for a doctor, they always ask me to put it in Lightning Bolt Scheduling...

Jan 2023
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Manager

Functionality and Upgrades

I would tell a peer that Lightning Bolt Scheduling is intuitive and easy to use. There is more than...

Jan 2023
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Director

Relationship

Our product support person is wonderful. Anytime I reach out to them, they get back to me pretty...

Jan 2023
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Director

Functionality and Upgrades

I like being able to generate schedules in Lightning Bolt Scheduling. I can generate months at a...

Jan 2023
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Director

Functionality and Upgrades

The analytics need some improvement. There could be more reports on the analytics side, or...

Jan 2023
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CMIO

Interfacing and Integration

Bringing the schedule online and into our electronic health record has brought a lot of benefits. We...

Jan 2023
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CMIO

Functionality and Upgrades

The vendor has a lot of products that can take the scheduling product and turn it into a...

Jan 2023
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CMIO

Functionality and Upgrades

PerfectServe hasn’t delivered anything new in the past couple of years.

Jan 2023
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CMIO

Service and Support

The vendor has really good point-of-care service. When we have problems, they are usually fixed very...

Jan 2023
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CMIO

Service and Support

The vendor does not usually go to go out of their way, but when they know things are coming down the...

Jan 2023
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CMIO

Other Observations & Comments

We have had to make some executive calls to the vendor, and every time we have dealt with the...

Jan 2023
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CMIO

Relationship

PerfectServe has been working with us a lot on integrating some more of their solutions into one of...

Jan 2023
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Manager

Functionality and Upgrades

The documentation of data has been lacking for some time. I have seen things slowly improve. There...

Jan 2023
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Manager

Other Observations & Comments

The vendor did a nice job in their last conference of highlighting work they are doing around...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

I like Lightning Bolt Scheduling. It is a great platform for everybody that uses it and serves as a...

Jan 2023
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Analyst/Coordinator

Relationship

PerfectServe is always doing little updates and making additions here and there. The vendor also...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

Utilizing the automatic scheduling feature is one of my pain points with Lightning Bolt Scheduling....

Jan 2023
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Analyst/Coordinator

Relationship

The vendor's support is always super quick. PerfectServe sends emails out ahead of time when they...

Jan 2023
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CMIO

Functionality and Upgrades

PerfectServe understands the space in which we work, so being able to automatically generate the...

Dec 2022
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CMIO

Interfacing and Integration

We would like to see more development toward more integrations within PerfectServe’s other products...

Dec 2022
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Physician

Functionality and Upgrades

The operation of the company and the product changed when PerfectServe took over, but the transition...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

When I do schedules, I would like to be able to add multiple people at once and then submit things...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

I like that we can use the app and that I can change things. If a physician calls me at home because...

Dec 2022
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Analyst/Coordinator

Relationship

PerfectServe’s major strength is their consistency and their integrity. They always say what they...

Nov 2022
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Analyst/Coordinator

Interfacing and Integration

I don’t have a lot of feedback for improvement for Lightning Bolt Scheduling, but there is always...

Nov 2022
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Manager

ROI / Cost

I was absolutely resistant to changing to Lightning Bolt Scheduling, and now I can kick myself that...

Nov 2022
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Manager

Functionality and Upgrades

Once we got into Lightning Bolt Scheduling to do things, it was not so bad to learn.

Nov 2022
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Manager

Service and Support

When we first started, we had so much higher-level support from Lightning Bolt Solutions, but we...

Nov 2022
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Manager

Functionality and Upgrades

We do not do a monthly basis for scheduling. We go in a four-week block, so we get 13 months out of...

Nov 2022
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Manager

Functionality and Upgrades

We do not notice when there is something new in Lightning Bolt Scheduling. Our things function the...

Nov 2022
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Manager

Other Observations & Comments

I recommend Lightning Bolt Solutions all the time on social media. Whenever someone else recommends...

Nov 2022
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Manager

Relationship

When we add more people, we have to buy a license. The vendor is really good at telling us who does...

Nov 2022
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Physician

Functionality and Upgrades

The vendor is limited to what they do in their segment, so knew what we were getting with the...

Oct 2022
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Physician

Implementation and Training

We don't have to train on the product too much, and PerfectServe doesn't really support the system....

Oct 2022
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Physician

Functionality and Upgrades

We don't really manage Lightning Bolt Scheduling across organizations. The system is pretty robust...

Oct 2022
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Analyst/Coordinator

Service and Support

PerfectServe's people are experts at getting things implemented and getting user groups set up. We...

Oct 2022
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Analyst/Coordinator

Relationship

PerfectServe is very proactive. When they had issues with Adobe, they moved forward much faster than...

Oct 2022
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Director

Functionality and Upgrades

There are a few nuances in the system that would be great if they were different. Otherwise, the...

Oct 2022
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Director

Service and Support

I have dealt with our representative through email and virtual meetings. That person is responsive...

Oct 2022
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Director

Functionality and Upgrades

The system is easy to learn and has a lot of capabilities that I haven't even thought about. When we...

Oct 2022
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Director

Interfacing and Integration

We are not fully using the scheduling system, but it has technology that saves us time by connecting...

Oct 2022
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Analyst/Coordinator

Implementation and Training

I am still trying to figure out the best way to do training for new staffers. PerfectServe does...

Oct 2022
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Analyst/Coordinator

Relationship

My biggest success with Lightning Bolt Scheduling is when nobody calls me because that means they...

Oct 2022
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Analyst/Coordinator

Technology

I like that everything is online with Lightning Bolt Scheduling. We are paperless, and communication...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

The accessibility of the app is a positive thing. We can call or text each other. People are...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

I would like to add additional reports. I am looking for daily schedule reports. The report I had...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

Compared to other products that I know, I am very satisfied with Lightning Bolt Scheduling. I don't...

Oct 2022
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Analyst/Coordinator

Service and Support

I am completely and totally satisfied with PerfectServe’s customer service. I have a point person,...

Oct 2022
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COO

Functionality and Upgrades

We haven't really gone through a lot of upgrades, and maybe that is a bit of an issue. There haven't...

Sep 2022
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COO

Implementation and Training

We have only a few users that regularly interface with the system. PerfectServe is really good at...

Sep 2022
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COO

Functionality and Upgrades

None of my end users use Lightning Bolt Scheduling, and I don’t know whether that indicates that my...

Sep 2022
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COO

Functionality and Upgrades

The block-scheduling functionality is very good and is something for the vendor to potentially...

Sep 2022
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COO

Interfacing and Integration

PerfectServe is probably not part of our long-term plans. We are potentially going to an...

Sep 2022
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COO

Relationship

I don't know who the executives are, but the people that I have talked to have been fantastic....

Sep 2022
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Director

Other Observations & Comments

There is one area that the vendor could improve upon that would make our experience better. If the...

Sep 2022
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Director

Technology

I don't think PerfectServe has come out with anything new since we started with them.

Sep 2022
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Director

ROI / Cost

PerfectServe was very agreeable, flexible, and innovative in terms of the ways that we wanted to use...

Sep 2022
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Director

Interfacing and Integration

We would like the integration to our EMR to take away the manual process of taking the schedule out...

Sep 2022
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Director

Implementation and Training

I would like to understand the reporting better, but I couldn't say that the reporting isn't where...

Sep 2022
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Director

Relationship

PerfectServe has been a great team to work with. Initially, we had a bit of a slow start just...

Sep 2022
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Physician

Technology

Lightning Bolt Scheduling has a mobile app option, but the app is not robust and is not too...

Aug 2022
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Physician

Functionality and Upgrades

We get out of Lightning Bolt Scheduling what we put into it. With that said, I don’t have the time...

Aug 2022
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Physician

Service and Support

Lightning Bolt Scheduling has a fairly good user interface, and the vendor has excellent customer...

Aug 2022
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Manager

Sales and Contracting

We have been trying to implement Lightning Bolt Scheduling for a while, but we have struggled to...

Aug 2022
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Manager

ROI / Cost

Our contacts at the vendor have shifted a couple of times. We are considering leaving the vendor due...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

When I create a schedule in the product, the product always schedules exactly how I want it to. The...

Jul 2022
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Analyst/Coordinator

Service and Support

When I have a problem or need to change something in the system, I just email the support team, and...

Jul 2022
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Analyst/Coordinator

Service and Support

We have had very good customer service with PerfectServe. We have an assigned person who we talk to,...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

Our team and doctors like PerfectServe's software, and it is the only tool that we use to get ahold...

Jul 2022
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Physician

Implementation and Training

We don't really get any ongoing training. But the initial training was very good.

Jul 2022
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Physician

Functionality and Upgrades

When a physician has to miss a shift and is on call, we take them off, but Lightning Bolt Scheduling...

Jul 2022
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Physician

Relationship

The vendor has kept promises regarding things that we have gone to them for. The vendor has listened...

Jul 2022
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Physician

Functionality and Upgrades

We don't have the amount of physician buy-in that we would like. The system is missing some specific...

Jul 2022
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Physician

ROI / Cost

Lightning Bolt Scheduling certainly reduces the alternative of having to do things in Excel. The...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

The solution automatically generates schedules. We can add rules to it in our own time, and that has...

Jul 2022
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CEO/President

Functionality and Upgrades

We use the solution for our schedules, and it has been great. The system's app is easy to use, and...

Jul 2022
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Manager

Functionality and Upgrades

Regarding the ease of use in Lighting Bolt Scheduling, it can be a little tricky for newer people to...

Jul 2022
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CEO/President

Implementation and Training

The vendor's initial training was really great. I liked all of the printed materials and resources...

Jul 2022
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(0)
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CEO/President

Relationship

The vendor has worked with us to meet our needs, and we are grateful for that.

Jul 2022
||
(0)
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CEO/President

Service and Support

I feel like I am a tough cookie when it comes to customer service. When my organization chooses a...

Jul 2022
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Physician

Other Observations & Comments

The only issue I have with PerfectServe is that there seems to be a lot of turnover in their...

Jul 2022
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(0)
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Physician

Functionality and Upgrades

I think the product is easy to use. The system has a ton of flexibility and a lot of different...

Jul 2022
||
(0)
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Physician

Relationship

PerfectServe has done a good job at letting me know when their people transition into other roles...

Jul 2022
||
(0)
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Physician

Lessons Learned

I would tell other providers about the flexibility and the different options that they have for...

Jul 2022
||
(0)
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Manager

Service and Support

When it comes to PerfectServe's customer service, their representatives respond quickly to emails.

Jul 2022
||
(0)
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VP/Other Executive

Relationship

The vendor’s support is much improved since PerfectServe took over. Our account manager is much more...

Jul 2022
||
(0)
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VP/Other Executive

Relationship

Since PerfectServe bought Lightning Bolt Scheduling, it has become a better product. The support...

Jul 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

The assignment names have limited characters. For instance, with our hospitalist group, we had to...

Jul 2022
||
(0)
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Analyst/Coordinator

Service and Support

When we found a glitch, we called our representative, who is always abreast of everything. If our...

Jul 2022
||
(0)
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Analyst/Coordinator

Other Observations & Comments

I tell other departments that are starting to come along that they are going to love Lightning Bolt...

Jul 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

I absolutely love Lightning Bolt Scheduling. Before we started using the system, a lot of my...

Jul 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

In Lightning Bolt Scheduling, I can create the scheduling rules for each doctor with ease. The...

Jul 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Implementation and Training

During training, we needed the trainer to make an improvement so that we could understand the...

Jul 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The reason we use the system so minimally and do things manually is that the system no longer allows...

Jul 2022
||
(0)
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 or  to see details.

Manager

ROI / Cost

Lightning Bolt Scheduling is worth every penny. I like the functionality and the ease of it. Once we...

Jul 2022
||
(0)
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Manager

Relationship

I like working with the vendor's team. We have a great resource who helps us all a lot. They are...

Jul 2022
||
(0)
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Manager

Functionality and Upgrades

I don’t know whether this is an enterprise thing or not, but Lightning Bolt Scheduling continues to...

Jul 2022
||
(0)
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Manager

Functionality and Upgrades

The vendor put out what they considered to be an upgrade, but for us, it wasn’t an upgrade. We used...

Jul 2022
||
(0)
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Manager

Relationship

PerfectServe was very up front with us when they said that they would be doing away with some of the...

Jul 2022
||
(0)
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 or  to see details.

Manager

Sales and Contracting

With PerfectServe, we have always paid the same flat rate, and our bill has never changed.

Jul 2022
||
(0)
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 or  to see details.

Manager

Relationship

We wanted to keep things as they were in the beginning and to keep some of the system’s features,...

Jul 2022
||
(0)
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 or  to see details.

Manager

Implementation and Training

The vendor did try to train us and to help us navigate things, and they were really helpful in that.

Jul 2022
||
(0)
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Manager

Lessons Learned

I build schedules in Lightning Bolt Scheduling, and the way I have my schedule set up is by block...

Jul 2022
||
(0)
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 or  to see details.

Manager

Relationship

If PerfectServe had more information readily available to me, I would reach out. I had a...

Jul 2022
||
(0)
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 or  to see details.

Manager

Future Outlook

I would recommend the product to a peer. I think the product does so much more than what I am using...

Jul 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Lightning Bolt Scheduling is easy to use for my physician scheduling. It is easy for the doctors to...

Jul 2022
||
(0)
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 or  to see details.

Manager

Relationship

PerfectServe has reached out numerous times to meet with me to discuss any feedback I have, and...

Jul 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

I love Lightning Bolt Scheduling. It is easy to use, it works, and it gets the job done. Using...

Jul 2022
||
(0)
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Manager

Service and Support

PerfectServe’s support is amazing. When I get stuck, I call and email the support team, and they are...

Jul 2022
||
(0)
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Manager

Interfacing and Integration

Lightning Bolt Scheduling integrates well with our EMR. We haven't had any issues, so I love...

Jul 2022
||
(0)
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 or  to see details.

Manager

Implementation and Training

PerfectServe does a fine job with the implementations because I never know that the system is being...

Jul 2022
||
(0)
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 or  to see details.

Director

Implementation and Training

We had a bit of a hang-up during the implementation, but that was resolved. The representative we...

Jul 2022
||
(0)
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 or  to see details.

Director

Implementation and Training

Both the initial and ongoing training have been stellar. The first trainer was so good that we...

Jul 2022
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

The product works great for my very straightforward, typical hospital medicine areas. The algorithms...

Jul 2022
||
(0)
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 or  to see details.

Director

Service and Support

PerfectServe has very good customer service. Since the beginning, I have met with a very high-level...

Jul 2022
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

Sometimes the reports are a little harder to navigate and create on our own, so some of the...

Jul 2022
||
(0)
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 or  to see details.

Director

Lessons Learned

My only pain point with the system is that the rules are either too soft or too hard; there is not a...

Jul 2022
||
(0)
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 or  to see details.

Director

ROI / Cost

The system is absolutely a game changer. The hour or two I spend once a quarter working with our...

Jul 2022
||
(0)
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 or  to see details.

Physician

Functionality and Upgrades

PerfectServe is fine. They have been doing pretty well with implementation and upgrades. Their...

Jul 2022
||
(0)
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Physician

Other Observations & Comments

We have a contract with PerfectServe, but if our organization doesn’t utilize all the things that...

Jul 2022
||
(0)
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CMIO

Sales and Contracting

By and large, PerfectServe keeps their promises. The one thing that the vendor didn't do is...

Jun 2022
||
(0)
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CMIO

Implementation and Training

I haven't been a part of the training from PerfectServe. I know how to use the software because our...

Jun 2022
||
(0)
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 or  to see details.

CMIO

Functionality and Upgrades

There haven't been any downtimes with Lightning Bolt Scheduling. The mobile interface could probably...

Jun 2022
||
(0)
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 or  to see details.

CMIO

Functionality and Upgrades

The end-user experience with Lightning Bolt Scheduling is pretty good, but it makes the scheduling...

Jun 2022
||
(0)
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CMIO

Relationship

The vendor seems to wait to hear from us before telling us about changes, new features getting...

Jun 2022
||
(0)
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CMIO

Relationship

I almost never hear anything from the PerfectServe executives, and when I do, that is because our...

Jun 2022
||
(0)
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CMIO

Other Observations & Comments

I really don't know that we consider Lightning Bolt Scheduling to be driving outcomes aside from...

Jun 2022
||
(0)
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 or  to see details.

CMIO

ROI / Cost

Lightning Bolt Scheduling has two types of scheduling licenses. The basic licenses are where the...

Jun 2022
||
(0)
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CMIO

Technology

It seems like the product that we went live with years ago has not undergone any significant...

Jun 2022
||
(0)
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 or  to see details.

CMIO

Interfacing and Integration

Lightning Bolt Scheduling integrates with Outlook and our secure messaging application, so I have no...

Jun 2022
||
(0)
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 or  to see details.

CMIO

Relationship

Generally, when we talk to PerfectServe about support issues, the vendor is quite responsive. If we...

Jun 2022
||
(0)
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Director

Other Observations & Comments

There is a ramp-up period before using the product. The software is a new tool and new technology,...

May 2022
||
(0)
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Director

Relationship

The vendor is great. They are a great vendor to work with, and they are a really great partner. I...

May 2022
||
(0)
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 or  to see details.

Director

ROI / Cost

The system has a lot of value, but that value comes with a price tag. We have to really use...

May 2022
||
(0)
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 or  to see details.

Director

Sales and Contracting

The product is good and sound. The vendor has followed through on what was promised.

May 2022
||
(0)
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 or  to see details.

Director

Relationship

The vendor's service is excellent. The consultants that help with the implementation are very good....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

I wish our departments who were implementing the product had known ahead of time about the big-time...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

The product drives tangible outcomes because of how we are leveraging, optimizing, and using the...

May 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Service and Support

PerfectServe has been really easy and good to work with when we have needed to add new facilities....

May 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Service and Support

The vendor's response time is phenomenal; they are really good at communicating in a timely manner....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost

We did have some issues with pricing at one point because adding a physician was quite expensive....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost

Lightning Bolt Scheduling is a great system and we are happy with it. We moved away from the system...

May 2022
||
(0)
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 or  to see details.

Physician

ROI / Cost

The vendor keeps to their word in terms of the product. When we spread the system to different...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

The vendor did a lot to really support us during the customization of the system. We came up with...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Lessons Learned

I have spent many hours using the system trying to design it to be a lot easier for end users....

May 2022
||
(0)
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 or  to see details.

Physician

Relationship

We have regular meetings with the vendor to talk about the system, and they work hard to try to...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Lightning Bolt Scheduling is very user friendly and easy to use. We don't use the system to its full...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor's support people are good. Whenever I call the vendor's help desk or send them a message,...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Our experience with Lightning Bolt Scheduling has been very positive. I have received tremendous...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The system had an upgrade not too long ago that left me a nervous wreck, but the vendor walked me...

Apr 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I have to do a bit of manual scheduling work in the system. Sometimes, the things that we want to...

Apr 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Interfacing and Integration

When we are ready to do integrations, the vendor is ready too.

Apr 2022
||
(0)
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 or  to see details.

Manager

Relationship

We have a good relationship with PerfectServe. We have lots of visibility into the work that they...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Everything isn’t all perfect rainbows and unicorns all the time with PerfectServe. There have been...

Apr 2022
||
(0)
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Manager

Future Outlook

PerfectServe has some strong enhancements coming up. They just updated their mobile application as...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We would like to see PerfectServe develop more in the realm of communication. We would like to be...

Apr 2022
||
(0)
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 or  to see details.

Manager

Interfacing and Integration

We are working toward some integration goals, but we are currently not there yet.

Apr 2022
||
(0)
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 or  to see details.

Manager

Lessons Learned

We know who PerfectServe’s competitors are, and we do demos with them every year. We talk to other...

Apr 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

We are heavy on the rules, but not so much the logic. The solution is powerful enough that if we...

Apr 2022
||
(0)
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Analyst/Coordinator

Service and Support

Lightning Bolt’s customer service is top notch. The representatives we work with are second to none....

Apr 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Everybody's needs are unique, and I didn't write the codes in the Lightning Bolt software, so it...

Apr 2022
||
(0)
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 or  to see details.

Physician

Service and Support

We have typically worked with our consultant, and they have helped us get everything set up and have...

Mar 2022
||
(0)
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 or  to see details.

Physician

Functionality and Upgrades

There are some pros and cons to PerfectServe's product. At the end of the day, Lightning Bolt...

Mar 2022
||
(0)
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 or  to see details.

Physician

Service and Support

The customer support at PerfectServe is first rate. While the program itself has some nuances that...

Mar 2022
||
(0)
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 or  to see details.

Physician

Win/Loss - Why they were selected (by current clients)

During our hospital system's discussion of leaving our at-the-time scheduling product, PerfectServe...

Mar 2022
||
(0)
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 or  to see details.

Physician

Functionality and Upgrades

The product is good. We have a very complex schedule with hundreds of rules and requests, and...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

I personally would not buy this system again. It is not my fantasy, but our organization loves it.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor does keep their promises. They have been working hard to meet our needs. They offer...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The system is still not interfacing the way we would like it to.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I hope my satisfaction with the system is better a year from now. The program is a little clunky,...

Mar 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Lightning Bolt Scheduling works great and is user friendly, cost effective, and customizable....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Lightning Bolt Scheduling just runs itself. I don't have any IT issues or anything. If we need...

Mar 2022
||
(0)
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Manager

Relationship

I don't have to talk to the people at PerfectServe. As far as I am concerned, that is great. No one...

Mar 2022
||
(0)
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 or  to see details.

Physician

Functionality and Upgrades

There are a couple of little things that drive me crazy. Sometimes we can't print or export a PDF....

Mar 2022
||
(0)
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 or  to see details.

Physician

ROI / Cost

I like Lightning Bolt Scheduling because I can build my own rules. The customer service...

Mar 2022
||
(0)
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 or  to see details.

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