Lightning Bolt Scheduling
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Niel Oscarson
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KLAS Research Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

Relationship

PerfectServe’s major strength is their consistency and their integrity. They always say what they...

Nov 2022
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Analyst/Coordinator

Interfacing and Integration

I don’t have a lot of feedback for improvement for Lightning Bolt Scheduling, but there is always...

Nov 2022
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Manager

ROI / Cost (care and feeding)

I was absolutely resistant to changing to Lightning Bolt Scheduling, and now I can kick myself that...

Nov 2022
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Manager

Functionality and Upgrades

Once we got into Lightning Bolt Scheduling to do things, it was not so bad to learn.

Nov 2022
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Manager

Service and Support

When we first started, we had so much higher-level support from Lightning Bolt Solutions, but we...

Nov 2022
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Manager

Functionality and Upgrades

We do not do a monthly basis for scheduling. We go in a four-week block, so we get 13 months out of...

Nov 2022
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Manager

Functionality and Upgrades

We do not notice when there is something new in Lightning Bolt Scheduling. Our things function the...

Nov 2022
||
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Manager

Other Observations & Comments

I recommend Lightning Bolt Solutions all the time on social media. Whenever someone else recommends...

Nov 2022
||
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Manager

Relationship

When we add more people, we have to buy a license. The vendor is really good at telling us who does...

Nov 2022
||
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Physician

Functionality and Upgrades

The vendor is limited to what they do in their segment, so knew what we were getting with the...

Oct 2022
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Physician

Implementation and Training

We don't have to train on the product too much, and PerfectServe doesn't really support the system....

Oct 2022
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Physician

Functionality and Upgrades

We don't really manage Lightning Bolt Scheduling across organizations. The system is pretty robust...

Oct 2022
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Analyst/Coordinator

Service and Support

PerfectServe's people are experts at getting things implemented and getting user groups set up. We...

Oct 2022
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Analyst/Coordinator

Relationship

PerfectServe is very proactive. When they had issues with Adobe, they moved forward much faster than...

Oct 2022
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Director

Functionality and Upgrades

There are a few nuances in the system that would be great if they were different. Otherwise, the...

Oct 2022
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Director

Service and Support

I have dealt with our representative through email and virtual meetings. That person is responsive...

Oct 2022
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Director

Functionality and Upgrades

The system is easy to learn and has a lot of capabilities that I haven't even thought about. When we...

Oct 2022
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Director

Interfacing and Integration

We are not fully using the scheduling system, but it has technology that saves us time by connecting...

Oct 2022
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Analyst/Coordinator

Implementation and Training

I am still trying to figure out the best way to do training for new staffers. PerfectServe does...

Oct 2022
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Analyst/Coordinator

Relationship

My biggest success with Lightning Bolt Scheduling is when nobody calls me because that means they...

Oct 2022
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Analyst/Coordinator

Technology

I like that everything is online with Lightning Bolt Scheduling. We are paperless, and communication...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

The accessibility of the app is a positive thing. We can call or text each other. People are...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

I would like to add additional reports. I am looking for daily schedule reports. The report I had...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

Compared to other products that I know, I am very satisfied with Lightning Bolt Scheduling. I don't...

Oct 2022
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Analyst/Coordinator

Service and Support

I am completely and totally satisfied with PerfectServe’s customer service. I have a point person,...

Oct 2022
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COO

Functionality and Upgrades

We haven't really gone through a lot of upgrades, and maybe that is a bit of an issue. There haven't...

Sep 2022
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COO

Implementation and Training

We have only a few users that regularly interface with the system. PerfectServe is really good at...

Sep 2022
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COO

Functionality and Upgrades

None of my end users use Lightning Bolt Scheduling, and I don’t know whether that indicates that my...

Sep 2022
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COO

Functionality and Upgrades

The block-scheduling functionality is very good and is something for the vendor to potentially...

Sep 2022
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COO

Interfacing and Integration

PerfectServe is probably not part of our long-term plans. We are potentially going to an...

Sep 2022
||
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COO

Relationship

I don't know who the executives are, but the people that I have talked to have been fantastic....

Sep 2022
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Director

Other Observations & Comments

There is one area that the vendor could improve upon that would make our experience better. If the...

Sep 2022
||
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Director

Technology

I don't think PerfectServe has come out with anything new since we started with them.

Sep 2022
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Director

ROI / Cost (care and feeding)

PerfectServe was very agreeable, flexible, and innovative in terms of the ways that we wanted to use...

Sep 2022
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Director

Interfacing and Integration

We would like the integration to our EMR to take away the manual process of taking the schedule out...

Sep 2022
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Director

Implementation and Training

I would like to understand the reporting better, but I couldn't say that the reporting isn't where...

Sep 2022
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Director

Relationship

PerfectServe has been a great team to work with. Initially, we had a bit of a slow start just...

Sep 2022
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Physician

Technology

Lightning Bolt Scheduling has a mobile app option, but the app is not robust and is not too...

Aug 2022
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Physician

Functionality and Upgrades

We get out of Lightning Bolt Scheduling what we put into it. With that said, I don’t have the time...

Aug 2022
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Physician

Service and Support

Lightning Bolt Scheduling has a fairly good user interface, and the vendor has excellent customer...

Aug 2022
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Manager

Sales and Contracting

We have been trying to implement Lightning Bolt Scheduling for a while, but we have struggled to...

Aug 2022
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Manager

ROI / Cost (care and feeding)

Our contacts at the vendor have shifted a couple of times. We are considering leaving the vendor due...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

When I create a schedule in the product, the product always schedules exactly how I want it to. The...

Jul 2022
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Analyst/Coordinator

Service and Support

When I have a problem or need to change something in the system, I just email the support team, and...

Jul 2022
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Analyst/Coordinator

Service and Support

We have had very good customer service with PerfectServe. We have an assigned person who we talk to,...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

Our team and doctors like PerfectServe's software, and it is the only tool that we use to get ahold...

Jul 2022
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Physician

Implementation and Training

We don't really get any ongoing training. But the initial training was very good.

Jul 2022
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Physician

Functionality and Upgrades

When a physician has to miss a shift and is on call, we take them off, but Lightning Bolt Scheduling...

Jul 2022
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Physician

Relationship

The vendor has kept promises regarding things that we have gone to them for. The vendor has listened...

Jul 2022
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Physician

Functionality and Upgrades

We don't have the amount of physician buy-in that we would like. The system is missing some specific...

Jul 2022
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Physician

ROI / Cost (care and feeding)

Lightning Bolt Scheduling certainly reduces the alternative of having to do things in Excel. The...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

The solution automatically generates schedules. We can add rules to it in our own time, and that has...

Jul 2022
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CEO/President

Functionality and Upgrades

We use the solution for our schedules, and it has been great. The system's app is easy to use, and...

Jul 2022
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Manager

Functionality and Upgrades

Regarding the ease of use in Lighting Bolt Scheduling, it can be a little tricky for newer people to...

Jul 2022
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CEO/President

Implementation and Training

The vendor's initial training was really great. I liked all of the printed materials and resources...

Jul 2022
||
(0)
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CEO/President

Relationship

The vendor has worked with us to meet our needs, and we are grateful for that.

Jul 2022
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CEO/President

Service and Support

I feel like I am a tough cookie when it comes to customer service. When my organization chooses a...

Jul 2022
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Physician

Other Observations & Comments

The only issue I have with PerfectServe is that there seems to be a lot of turnover in their...

Jul 2022
||
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Physician

Functionality and Upgrades

I think the product is easy to use. The system has a ton of flexibility and a lot of different...

Jul 2022
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Physician

Relationship

PerfectServe has done a good job at letting me know when their people transition into other roles...

Jul 2022
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Physician

Lessons Learned

I would tell other providers about the flexibility and the different options that they have for...

Jul 2022
||
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Manager

Service and Support

When it comes to PerfectServe's customer service, their representatives respond quickly to emails.

Jul 2022
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VP/Other Executive

Relationship

The vendor’s support is much improved since PerfectServe took over. Our account manager is much more...

Jul 2022
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VP/Other Executive

Relationship

Since PerfectServe bought Lightning Bolt Scheduling, it has become a better product. The support...

Jul 2022
||
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VP/Other Executive

Functionality and Upgrades

The assignment names have limited characters. For instance, with our hospitalist group, we had to...

Jul 2022
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Analyst/Coordinator

Service and Support

When we found a glitch, we called our representative, who is always abreast of everything. If our...

Jul 2022
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Analyst/Coordinator

Other Observations & Comments

I tell other departments that are starting to come along that they are going to love Lightning Bolt...

Jul 2022
||
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Analyst/Coordinator

Functionality and Upgrades

I absolutely love Lightning Bolt Scheduling. Before we started using the system, a lot of my...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

In Lightning Bolt Scheduling, I can create the scheduling rules for each doctor with ease. The...

Jul 2022
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Analyst/Coordinator

Implementation and Training

During training, we needed the trainer to make an improvement so that we could understand the...

Jul 2022
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Manager

Functionality and Upgrades

The reason we use the system so minimally and do things manually is that the system no longer allows...

Jul 2022
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Manager

ROI / Cost (care and feeding)

Lightning Bolt Scheduling is worth every penny. I like the functionality and the ease of it. Once we...

Jul 2022
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Manager

Relationship

I like working with the vendor's team. We have a great resource who helps us all a lot. They are...

Jul 2022
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Manager

Functionality and Upgrades

I don’t know whether this is an enterprise thing or not, but Lightning Bolt Scheduling continues to...

Jul 2022
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Manager

Functionality and Upgrades

The vendor put out what they considered to be an upgrade, but for us, it wasn’t an upgrade. We used...

Jul 2022
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Manager

Relationship

PerfectServe was very up front with us when they said that they would be doing away with some of the...

Jul 2022
||
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Manager

Sales and Contracting

With PerfectServe, we have always paid the same flat rate, and our bill has never changed.

Jul 2022
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Manager

Relationship

We wanted to keep things as they were in the beginning and to keep some of the system’s features,...

Jul 2022
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Manager

Implementation and Training

The vendor did try to train us and to help us navigate things, and they were really helpful in that.

Jul 2022
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Manager

Lessons Learned

I build schedules in Lightning Bolt Scheduling, and the way I have my schedule set up is by block...

Jul 2022
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Manager

Relationship

If PerfectServe had more information readily available to me, I would reach out. I had a...

Jul 2022
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Manager

Future Outlook

I would recommend the product to a peer. I think the product does so much more than what I am using...

Jul 2022
||
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Manager

Functionality and Upgrades

Lightning Bolt Scheduling is easy to use for my physician scheduling. It is easy for the doctors to...

Jul 2022
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Manager

Relationship

PerfectServe has reached out numerous times to meet with me to discuss any feedback I have, and...

Jul 2022
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Manager

Functionality and Upgrades

I love Lightning Bolt Scheduling. It is easy to use, it works, and it gets the job done. Using...

Jul 2022
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Manager

Service and Support

PerfectServe’s support is amazing. When I get stuck, I call and email the support team, and they are...

Jul 2022
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Manager

Interfacing and Integration

Lightning Bolt Scheduling integrates well with our EMR. We haven't had any issues, so I love...

Jul 2022
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Manager

Implementation and Training

PerfectServe does a fine job with the implementations because I never know that the system is being...

Jul 2022
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Director

Implementation and Training

We had a bit of a hang-up during the implementation, but that was resolved. The representative we...

Jul 2022
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Director

Implementation and Training

Both the initial and ongoing training have been stellar. The first trainer was so good that we...

Jul 2022
||
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Director

Functionality and Upgrades

The product works great for my very straightforward, typical hospital medicine areas. The algorithms...

Jul 2022
||
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Director

Service and Support

PerfectServe has very good customer service. Since the beginning, I have met with a very high-level...

Jul 2022
||
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Director

Functionality and Upgrades

Sometimes the reports are a little harder to navigate and create on our own, so some of the...

Jul 2022
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Director

Lessons Learned

My only pain point with the system is that the rules are either too soft or too hard; there is not a...

Jul 2022
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Director

ROI / Cost (care and feeding)

The system is absolutely a game changer. The hour or two I spend once a quarter working with our...

Jul 2022
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Physician

Functionality and Upgrades

PerfectServe is fine. They have been doing pretty well with implementation and upgrades. Their...

Jul 2022
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Physician

Other Observations & Comments

We have a contract with PerfectServe, but if our organization doesn’t utilize all the things that...

Jul 2022
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CMIO

Sales and Contracting

By and large, PerfectServe keeps their promises. The one thing that the vendor didn't do is...

Jun 2022
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CMIO

Implementation and Training

I haven't been a part of the training from PerfectServe. I know how to use the software because our...

Jun 2022
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CMIO

Functionality and Upgrades

There haven't been any downtimes with Lightning Bolt Scheduling. The mobile interface could probably...

Jun 2022
||
(0)
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CMIO

Functionality and Upgrades

The end-user experience with Lightning Bolt Scheduling is pretty good, but it makes the scheduling...

Jun 2022
||
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CMIO

Relationship

The vendor seems to wait to hear from us before telling us about changes, new features getting...

Jun 2022
||
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CMIO

Relationship

I almost never hear anything from the PerfectServe executives, and when I do, that is because our...

Jun 2022
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CMIO

Other Observations & Comments

I really don't know that we consider Lightning Bolt Scheduling to be driving outcomes aside from...

Jun 2022
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CMIO

ROI / Cost (care and feeding)

Lightning Bolt Scheduling has two types of scheduling licenses. The basic licenses are where the...

Jun 2022
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CMIO

Technology

It seems like the product that we went live with years ago has not undergone any significant...

Jun 2022
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CMIO

Interfacing and Integration

Lightning Bolt Scheduling integrates with Outlook and our secure messaging application, so I have no...

Jun 2022
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CMIO

Relationship

Generally, when we talk to PerfectServe about support issues, the vendor is quite responsive. If we...

Jun 2022
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Director

Other Observations & Comments

There is a ramp-up period before using the product. The software is a new tool and new technology,...

May 2022
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Director

Relationship

The vendor is great. They are a great vendor to work with, and they are a really great partner. I...

May 2022
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Director

ROI / Cost (care and feeding)

The system has a lot of value, but that value comes with a price tag. We have to really use...

May 2022
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Director

Sales and Contracting

The product is good and sound. The vendor has followed through on what was promised.

May 2022
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Director

Relationship

The vendor's service is excellent. The consultants that help with the implementation are very good....

May 2022
||
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Director

Lessons Learned

I wish our departments who were implementing the product had known ahead of time about the big-time...

May 2022
||
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Director

ROI / Cost (care and feeding)

The product drives tangible outcomes because of how we are leveraging, optimizing, and using the...

May 2022
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Analyst/Coordinator

Service and Support

PerfectServe has been really easy and good to work with when we have needed to add new facilities....

May 2022
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Analyst/Coordinator

Service and Support

The vendor's response time is phenomenal; they are really good at communicating in a timely manner....

May 2022
||
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Analyst/Coordinator

ROI / Cost (care and feeding)

We did have some issues with pricing at one point because adding a physician was quite expensive....

May 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Lightning Bolt Scheduling is a great system and we are happy with it. We moved away from the system...

May 2022
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Physician

ROI / Cost (care and feeding)

The vendor keeps to their word in terms of the product. When we spread the system to different...

May 2022
||
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Physician

Service and Support

The vendor did a lot to really support us during the customization of the system. We came up with...

May 2022
||
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Physician

Lessons Learned

I have spent many hours using the system trying to design it to be a lot easier for end users....

May 2022
||
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Physician

Relationship

We have regular meetings with the vendor to talk about the system, and they work hard to try to...

May 2022
||
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Analyst/Coordinator

Functionality and Upgrades

Lightning Bolt Scheduling is very user friendly and easy to use. We don't use the system to its full...

Apr 2022
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Analyst/Coordinator

Service and Support

The vendor's support people are good. Whenever I call the vendor's help desk or send them a message,...

Apr 2022
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Analyst/Coordinator

Service and Support

Our experience with Lightning Bolt Scheduling has been very positive. I have received tremendous...

Apr 2022
||
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Analyst/Coordinator

Implementation and Training

The system had an upgrade not too long ago that left me a nervous wreck, but the vendor walked me...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

I have to do a bit of manual scheduling work in the system. Sometimes, the things that we want to...

Apr 2022
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Analyst/Coordinator

Interfacing and Integration

When we are ready to do integrations, the vendor is ready too.

Apr 2022
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Manager

Relationship

We have a good relationship with PerfectServe. We have lots of visibility into the work that they...

Apr 2022
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Manager

Functionality and Upgrades

Everything isn’t all perfect rainbows and unicorns all the time with PerfectServe. There have been...

Apr 2022
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Manager

Future Outlook

PerfectServe has some strong enhancements coming up. They just updated their mobile application as...

Apr 2022
||
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Manager

Functionality and Upgrades

We would like to see PerfectServe develop more in the realm of communication. We would like to be...

Apr 2022
||
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Manager

Interfacing and Integration

We are working toward some integration goals, but we are currently not there yet.

Apr 2022
||
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Manager

Lessons Learned

We know who PerfectServe’s competitors are, and we do demos with them every year. We talk to other...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

We are heavy on the rules, but not so much the logic. The solution is powerful enough that if we...

Apr 2022
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Analyst/Coordinator

Service and Support

Lightning Bolt’s customer service is top notch. The representatives we work with are second to none....

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

Everybody's needs are unique, and I didn't write the codes in the Lightning Bolt software, so it...

Apr 2022
||
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Physician

Service and Support

We have typically worked with our consultant, and they have helped us get everything set up and have...

Mar 2022
||
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Physician

Functionality and Upgrades

There are some pros and cons to PerfectServe's product. At the end of the day, Lightning Bolt...

Mar 2022
||
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Physician

Service and Support

The customer support at PerfectServe is first rate. While the program itself has some nuances that...

Mar 2022
||
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Physician

Win/Loss - Why they were selected (by current clients)

During our hospital system's discussion of leaving our at-the-time scheduling product, PerfectServe...

Mar 2022
||
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Physician

Functionality and Upgrades

The product is good. We have a very complex schedule with hundreds of rules and requests, and...

Mar 2022
||
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Director

Lessons Learned

I personally would not buy this system again. It is not my fantasy, but our organization loves it.

Mar 2022
||
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Director

Service and Support

The vendor does keep their promises. They have been working hard to meet our needs. They offer...

Mar 2022
||
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Director

Interfacing and Integration

The system is still not interfacing the way we would like it to.

Mar 2022
||
(0)
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Director

Functionality and Upgrades

I hope my satisfaction with the system is better a year from now. The program is a little clunky,...

Mar 2022
||
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Manager

Functionality and Upgrades

Lightning Bolt Scheduling works great and is user friendly, cost effective, and customizable....

Mar 2022
||
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Manager

Service and Support

Lightning Bolt Scheduling just runs itself. I don't have any IT issues or anything. If we need...

Mar 2022
||
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Manager

Relationship

I don't have to talk to the people at PerfectServe. As far as I am concerned, that is great. No one...

Mar 2022
||
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Physician

Functionality and Upgrades

There are a couple of little things that drive me crazy. Sometimes we can't print or export a PDF....

Mar 2022
||
(0)
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Physician

ROI / Cost (care and feeding)

I like Lightning Bolt Scheduling because I can build my own rules. The customer service...

Mar 2022
||
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Manager

Other Observations & Comments

I have interjected little things on the fly. Outside of the obvious, like for the tweaking of a...

Mar 2022
||
(0)
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Manager

Service and Support

I called up to request a change to the format of a template, and the vendor just changed it around....

Mar 2022
||
(0)
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Analyst/Coordinator

Relationship

Lightning Bolt Scheduling has streamlined scheduling and more integrations than any scheduling...

Feb 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

I have worked with so many scheduling applications, and my favorite thing about the Lightning Bolt...

Feb 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Because everything in Lightning Bolt Scheduling is so customizable, the system can be a little...

Feb 2022
||
(0)
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Physician

Service and Support

One of the PerfectServe representatives we worked with did well in terms of responsiveness. If I had...

Feb 2022
||
(0)
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Physician

Functionality and Upgrades

Lightning Bolt Scheduling is a bit frustrating sometimes because there are too many ways to do one...

Feb 2022
||
(0)
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Physician

Functionality and Upgrades

Lightning Bolt Scheduling is a little clunky and really slow sometimes, but working with the Google...

Feb 2022
||
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Physician

Functionality and Upgrades

I have had years of experience with Lightning Bolt Scheduling. My satisfaction is lower overall...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

For the most part, the product works well. Overall, I would happily install it again. When we first...

Feb 2022
||
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Manager

Implementation and Training

The vendor does a good job of laying out an expectation with the operations group when they need...

Feb 2022
||
(0)
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Manager

Implementation and Training

I have not heard a lot of complaints from the end users. This was probably one of the quietest...

Feb 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

We have definitely received our money’s worth. When we purchased the product, it took a lot of...

Feb 2022
||
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Manager

Technology

I would tell others that this product meets our day-to-day scheduling needs. When we have really...

Feb 2022
||
(0)
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Manager

Relationship

PerfectServe is pretty good about keeping us informed. When they were looking into a company and...

Feb 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

The benefit for me is that the system itself takes out a lot of hard work when it comes to...

Feb 2022
||
(0)
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Manager

Relationship

PerfectServe has been a good partner. When we have brought up things that we want them to change,...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

I love that we can completely customize Lightning Bolt Scheduling. PerfectServe helped us set...

Feb 2022
||
(0)
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Manager

Relationship

The vendor is very responsive to whatever we need. If we do not know how to use the product...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

We always have recommendations for improvement. The product could have the ability to schedule in...

Feb 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

PerfectServe has helped us do everything they promised that they could do for our scheduling system....

Feb 2022
||
(0)
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CMIO

Functionality and Upgrades

Lightning Bolt Scheduling has a very wide and deep capability to personalize schedules. The product...

Feb 2022
||
(0)
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CMIO

Functionality and Upgrades

The downside with the product’s complexity is that the UI is a challenge to navigate and is not...

Feb 2022
||
(0)
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CMIO

Implementation and Training

The vendor needs to make their training program better. It was horrible for us. We completely...

Feb 2022
||
(0)
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CMIO

Service and Support

The vendor is very proactive in changing things when needed. Their leadership is interested.

Feb 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Before having Lightning Bolt Scheduling, I had everything on an Excel spreadsheet. It was hard for...

Feb 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

With the learning curve with the product, I feel like a moron sometimes. I don't work in Lightning...

Feb 2022
||
(0)
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Analyst/Coordinator

Service and Support

The vendor is very responsive. Our contact has been great. That person has been patient when they...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

I don't have a problem with PerfectServe at all. I love their service. The system is very intuitive,...

Feb 2022
||
(0)
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Manager

Service and Support

PerfectServe is very good at getting back to us when we have a question. They get us extra tutorial...

Feb 2022
||
(0)
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 or  to see details.

Manager

Relationship

Our contact person at PerfectServe answers any questions I have. When I was learning the system, our...

Feb 2022
||
(0)
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Manager

Service and Support

If I am trying to figure something out, I can go to the support website for Lightning Bolt...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

The system is a good resource for our whole staff. Everybody who needs access can have access, and...

Feb 2022
||
(0)
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Manager

Relationship

We get very informative emails from PerfectServe. PerfectServe did some downtime work and sent us an...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

Lightning Bolt Scheduling is very easy to use. It makes the process a lot smoother for creating a...

Feb 2022
||
(0)
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Manager

Service and Support

The support is great. I am still learning, and the support people have been very helpful to me...

Feb 2022
||
(0)
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Physician

ROI / Cost (care and feeding)

One of our biggest outcomes from PerfectServe was unifying all our communication platforms. Our...

Dec 2021
||
(0)
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Physician

ROI / Cost (care and feeding)

PerfectServe stepped in and quickly helped our organization bring order to a previously chaotic...

Dec 2021
||
(0)
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Manager

Functionality and Upgrades

I absolutely would buy this product again if starting over. I was very skeptical at first because I...

Dec 2021
||
(0)
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Manager

Relationship

The vendor absolutely keeps their promises. They are very up front about telling me what they can or...

Dec 2021
||
(0)
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Manager

ROI / Cost (care and feeding)

The vendor finds alternative ways to keep the costs of the system down, and I so appreciate that. I...

Dec 2021
||
(0)
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Manager

Functionality and Upgrades

I don’t think I have quite learned to use the system to its full potential. I still have some...

Dec 2021
||
(0)
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Manager

Functionality and Upgrades

The system is not able to meet some of my needs. It is not such a big problem that I wouldn’t use...

Dec 2021
||
(0)
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Manager

Service and Support

The vendor's phone and web support are fabulous and perfect. The support people are so good at...

Dec 2021
||
(0)
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Manager

Functionality and Upgrades

I have already recommended the vendor to others. I have told my peers that using this software is as...

Dec 2021
||
(0)
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Manager

Relationship

Our vendor representative has been patient and inventive. They always respond, and we have regular,...

Dec 2021
||
(0)
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Physician

Relationship

One of the vendor's people is helping us to implement the program for certain uses, and that person...

Dec 2021
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

There are things about the system that could be improved, like bulk actions. The system does a...

Dec 2021
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Something that really could be improved is when we are adding shifts to a user's profile, we have to...

Dec 2021
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

When we create a shift, we can write it with a specific title that makes it easier for us to...

Dec 2021
||
(0)
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Analyst/Coordinator

Service and Support

I have only ever had contact with one person at Lightning Bolt, but this person helps me solve my problems....

Dec 2021
||
(0)
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Physician

ROI / Cost (care and feeding)

The product really helped stabilize our department. The program is predictable, flexible, and...

Dec 2021
||
(0)
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Physician

Other Observations & Comments

The product's back end is a little clunky when it comes to administrative roles. Some of that has to...

Dec 2021
||
(0)
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Physician

Functionality and Upgrades

Lightning Bolt Scheduling’s entire user interface could use a bit of a facelift. We can tell it has...

Dec 2021
||
(0)
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Physician

Other Observations & Comments

There are rough edge points here and there where we wonder whether PerfectServe is really necessary....

Dec 2021
||
(0)
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Physician

Service and Support

PerfectServe’s support really sets them apart. If there is a problem, we can contact the support...

Dec 2021
||
(0)
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Physician

Relationship

The vendor's team members and representatives have been a positive reflection on their company and...

Dec 2021
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The initial learning of the program is difficult. There are a lot of components. Once we get the...

Dec 2021
||
(0)
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Analyst/Coordinator

Relationship

Lightning Bolt Scheduling has complex programming, and ordinary people have to understand it....

Dec 2021
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

We have several schedules throughout the whole system, and we have a link where people can look at...

Dec 2021
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

We are getting up to speed on the system now, and we are pretty comfortable with it. There have been...

Dec 2021
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

A few of us have noticed that we have had some trouble getting emails or that things have changed...

Dec 2021
||
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

When COVID-19 was really bad, the vendor gave us unlimited licenses. When I needed to add new people...

Dec 2021
||
(0)
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CIO

Relationship

PerfectServe always keeps us up to date on everything. I don't have any issues with our account...

Dec 2021
||
(0)
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CIO

Functionality and Upgrades

The way that we can build rules to schedule our staff within the product is outstanding. We also...

Dec 2021
||
(0)
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