Lightning Bolt Scheduling Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Physician

Loyalty, Product

We will keep using Lightning Bolt Scheduling indefinitely. We have no plans to change. Lightning...

Apr 2024
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(0)
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Physician

Value

With PerfectServe, we get what we pay for. We don't have any complaints about that. Doing scheduling...

Apr 2024
||
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Physician

Relationship, Operations

Our contact at PerfectServe has been really good at working with us and getting everything...

Apr 2024
||
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Physician

Operations

We use Lightning Bolt Scheduling with Telmediq. That is another PerfectServe product. So far, that...

Apr 2024
||
(0)
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Physician

Product

There is always room for improvement. I would like to be able to drag and drop functionalities when...

Apr 2024
||
(0)
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Analyst/Coordinator

Culture, Product

The little issues I do have are really small. When I'm trying to put someone in the system, the...

Apr 2024
||
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Analyst/Coordinator

Loyalty, Operations

I probably can go on and do self-training things, but I don't have too much training. Everything...

Apr 2024
||
(0)
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Director

Loyalty, Relationship

PerfectServe is a very good vendor. They are one of the best vendors that we work with, and they do...

Apr 2024
||
(0)
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Director

Product

Lightning Bolt Scheduling's biggest strength is the ability to create long-term schedules. The...

Apr 2024
||
(0)
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Director

Loyalty

The biggest thing that I would love to see with Lightning Bolt Scheduling would be more built-in...

Apr 2024
||
(0)
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Director

Operations

We tend to build internal training for PerfectServe's products. The vendor probably has some...

Apr 2024
||
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Director

Loyalty, Operations, Product

In the last year or so, the actual system has been very glitchy. I know that there are wrinkles and...

Apr 2024
||
(0)
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Director

Operations

We haven't needed training for the system in a long time because we have been using the product for...

Apr 2024
||
(0)
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Director

Relationship

Every time I have needed support, I have been able to reach out to a human at PerfectServe, and that...

Apr 2024
||
(0)
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Director

Operations, Product

Our practice finds the vendor's app to be very useful, but their web-based program is very clunky....

Apr 2024
||
(0)
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Director

Product

The product clearly serves our needs, but I wonder whether there is a way for the vendor to make...

Apr 2024
||
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Director

Product

Overall, the product schedules people, and its actual appearance is quite pleasing. We work through...

Apr 2024
||
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Director

Loyalty, Product

We need software that will import patient demographics, anesthesia records, and information about...

Mar 2024
||
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Analyst/Coordinator

Relationship

Because we are in such a large market, little nitpicky things can fall through the cracks. But I...

Mar 2024
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(0)
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Analyst/Coordinator

Product

There is room for improvement in Lightning Bolt Scheduling because there are times when it drags or...

Mar 2024
||
(0)
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Analyst/Coordinator

Relationship

All of the leaders that we deal with regularly are 100% satisfactory. I just got an email from one...

Mar 2024
||
(0)
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Analyst/Coordinator

Operations, Product, Value

Whenever I do an introduction with a new practice, I talk about how busy I was as a nurse and how...

Mar 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations

The fact that the vendor takes time to reach out to us if there is a problem or an upgrade is a big...

Mar 2024
||
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Analyst/Coordinator

Relationship, Value

I just want my peers to understand how immensely life-changing PerfectServe has been. We work with...

Mar 2024
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(0)
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Analyst/Coordinator

Relationship

Our integrations from PerfectServe are the best ever. If we ask for an integration, the vendor...

Mar 2024
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Analyst/Coordinator

Relationship

I can call any of my PerfectServe consultants at any time, even without going through customer...

Mar 2024
||
(0)
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Analyst/Coordinator

Relationship

We get great treatment from PerfectServe, but they haven’t fulfilled some of their promises...

Mar 2024
||
(0)
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Analyst/Coordinator

Operations, Product

I have a bit of a gripe with the ease of use. Lightning Bolt Scheduling is set up in such a way that...

Mar 2024
||
(0)
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Analyst/Coordinator

Relationship

The executives at PerfectServe are heavily involved with us and have been heavily involved in...

Mar 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

Lightning Bolt Scheduling has been great for our day-to-day work. It is part of our toolkit, and we...

Mar 2024
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Analyst/Coordinator

Relationship, Operations

We would like to be made aware when there is going to be a deployment in Lightning Bolt Scheduling....

Mar 2024
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Analyst/Coordinator

Product

There is a bit of a challenge with folks who are doing advanced scheduling in Lightning Bolt...

Mar 2024
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(0)
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Analyst/Coordinator

Loyalty, Product

We integrated Lightning Bolt Scheduling with our EHR solution, and we are using it, but it isn't...

Mar 2024
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(0)
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Analyst/Coordinator

Relationship

PerfectServe has given us many ways to contact them, and they do a great job of being responsive....

Mar 2024
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(0)
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Analyst/Coordinator

Product

Some stragglers have gone off and gotten their own scheduling process. We sometimes have a provider...

Mar 2024
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(0)
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CMIO

Product, Value

Lightning Bolt Scheduling saves a lot of physician hours. We had a smooth integration with its...

Feb 2024
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(0)
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Manager

Loyalty

We are very happy with Lightning Bolt Scheduling, but our organization as a whole is considering...

Jan 2024
||
(0)
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Manager

Product

I am a satisfied customer with Lightning Bolt Scheduling. Other people get a little frustrated with...

Jan 2024
||
(0)
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Manager

Relationship

PerfectServe really does a great job with their support. I really do like their support and their...

Jan 2024
||
(0)
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Manager

Product

The rules might be the only thing I would change with Lightning Bolt Scheduling. We struggle with...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

More of our physicians and departments are starting to use the product. But for one of our specialty...

Jan 2024
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(0)
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Analyst/Coordinator

Operations

The vendor is very hands on with the training. Everybody trains differently, so I didn't grasp much...

Jan 2024
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(0)
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Analyst/Coordinator

Loyalty, Product

The vendor is working toward integrating Lightning Bolt Scheduling with other software, though that...

Jan 2024
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(0)
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Analyst/Coordinator

Product

I like how Lightning Bolt Scheduling automatically generates the schedule. When I'm making the...

Jan 2024
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(0)
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Manager

Operations

We have never had a problem with the training from PerfectServe. Providers don't want to do anything...

Jan 2024
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Manager

Culture, Relationship

When I do have a question, PerfectServe gets back to me right away. And even though I feel like I'm...

Jan 2024
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(0)
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Manager

Product

Lightning Bolt Scheduling certainly serves our needs because we put it into effect and now we don't...

Jan 2024
||
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Director

Relationship

It is challenging as part of the incorporation for someone to promptly troubleshoot issues. The...

Jan 2024
||
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Director

Relationship

We have a standing scheduled meeting to address concerns on occasion on a weekend or after hours.

Jan 2024
||
(0)
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Director

Relationship, Operations

It is probably hard for PerfectServe to change their clients, but it would be beneficial if...

Jan 2024
||
(0)
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VP/Other Executive

Product, Value

The product is meeting our needs really well. There is a lot more reporting we do now from the data....

Dec 2023
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(0)
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VP/Other Executive

Relationship

When PerfectServe bought Lightning Bolt Scheduling, we didn't see many changes with it. They kept...

Dec 2023
||
(0)
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VP/Other Executive

Culture, Product

Lightning Bolt Scheduling works as promoted. Specifically, the vendor promotes automation with the...

Dec 2023
||
(0)
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VP/Other Executive

Relationship, Operations, Product

There are sometimes missteps when the vendor releases updates. They will release something, and...

Dec 2023
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(0)
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VP/Other Executive

Product

There is a lot of stuff to the system. There is automation with schedule builds. We put a lot of...

Dec 2023
||
(0)
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VP/Other Executive

Product

It would be wonderful if Lightning Bolt Scheduling integrated with our patient portal. Then we would...

Dec 2023
||
(0)
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VP/Other Executive

Relationship

Whenever we have an issue, we have a special on-call number that we can call if something is going...

Dec 2023
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Manager

Product

When it comes to prioritization, there will always be things that get prioritized at different...

Dec 2023
||
(0)
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Manager

Product

I use the back-end data analytics portion. The API is what shines in the application. The API has...

Dec 2023
||
(0)
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Manager

Relationship

I appreciate being able to reach out to anyone at PerfectServe and say that I have a problem. From...

Dec 2023
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(0)
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Manager

Product

The entire data analytics back end is not cohesive. The ETL doesn't work well. It is inaccurate and...

Dec 2023
||
(0)
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Manager

Loyalty, Product

Anybody using Lightning Bolt Scheduling in conjunction with another scheduling system will always...

Dec 2023
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(0)
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Analyst/Coordinator

Relationship

I would tell a friend or a peer that PerfectServe has great customer service. They have always been...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

PerfectServe's support and program are fantastic. We started out with just a couple of departments...

Dec 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

It is a struggle for my department to get the system's automatic scheduler to work, so sometimes, we...

Dec 2023
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(0)
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Analyst/Coordinator

Relationship

I feel like the vendor hears our feedback. When we ask them whether something can be done, they...

Dec 2023
||
(0)
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Manager

Value

The tool is really expensive, especially in terms of adding practitioners. That is why I also use...

Nov 2023
||
(0)
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Manager

Product, Value

Lightning Bolt Scheduling is effective where it is being utilized. It improves administrative...

Nov 2023
||
(0)
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Manager

Loyalty

PerfectServe and Lightning Bolt are part of the same company but don't interface. I am hopeful that...

Nov 2023
||
(0)
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Physician

Product

Lightning Bolt Scheduling delivers what it promises. More departments have come to use Lightning...

Nov 2023
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(0)
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Physician

Operations, Product

After undergoing the training, people find Lightning Bolt Scheduling relatively straightforward. It...

Nov 2023
||
(0)
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Physician

Relationship

PerfectServe is very responsive to questions. We use their basic support structure, but we also have...

Nov 2023
||
(0)
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Physician

Product

PerfectServe seems to upgrade the product and make it better. They do various upgrades that...

Nov 2023
||
(0)
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CEO/President

Relationship

Initially, our experience with PerfectServ was rocky. However, it has gotten much better because we...

Nov 2023
||
(0)
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CEO/President

Operations

The implementation was challenging. Perhaps we didn’t have the right expectations. I spend a lot of...

Nov 2023
||
(0)
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CEO/President

Product

I wish the rules we give worked better. I wish the system would do what we ask it to do. We have a...

Nov 2023
||
(0)
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CEO/President

Relationship

I’m pleased with the responsiveness and the support. I am one of the schedulers. People who aren’t...

Nov 2023
||
(0)
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Analyst/Coordinator

Operations

There are a lot of steps to get the program up and running. There are days I teeter on the edge of...

Nov 2023
||
(0)
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Director

Relationship

PerfectServe is always available for whatever we need. When we needed help with something at one...

Oct 2023
||
(0)
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Director

Loyalty, Product

PerfectServe hasn't been able to connect Lightning Bolt Scheduling to a certain system. I'm sure...

Oct 2023
||
(0)
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Director

Culture, Loyalty

The reason why we went with PerfectServe was that we didn't really need a platform with a lot of...

Oct 2023
||
(0)
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Director

Relationship

The vendor is always accessible if I have questions, and they are very responsive. I always...

Oct 2023
||
(0)
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Manager

Product

We integrated our schedules with Lightning Bolt Scheduling with our Epic system, so we don't have a...

Oct 2023
||
(0)
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Manager

Operations

I and a lot of other managers are used to using and doing other things in different types of...

Oct 2023
||
(0)
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Manager

Relationship

The representatives assigned to our organization have been extremely supportive and available. There...

Oct 2023
||
(0)
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Manager

Product

Our physicians and nurses are on rotations between different inpatient positions and elective care,...

Oct 2023
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(0)
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VP/Other Executive

Relationship

I don't demand a lot from PerfectServe, but every time I have reached out to them, they have kept...

Oct 2023
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(0)
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VP/Other Executive

Product

My colleagues would probably disagree with my satisfaction rating for the ease of use for end users....

Oct 2023
||
(0)
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Director

Relationship

The person who I go to for Lightning Bolt Scheduling is phenomenal and very responsive. That has...

Oct 2023
||
(0)
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Director

Product

We have had some issues with trying to get Lightning Bolt Scheduling to communicate with the...

Oct 2023
||
(0)
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Director

Value

I haven't seen any changes in the charges unless there is a yearly increase. There is nothing that...

Oct 2023
||
(0)
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Director

Relationship

I have an account representative that I send changes to. If a doctor's template changes, they go to...

Oct 2023
||
(0)
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Director

Product

In the past, our rules have been difficult. Our physicians have covered multiple different...

Oct 2023
||
(0)
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Analyst/Coordinator

Product

I like how customizable Lightning Bolt Scheduling is. It can be very tailored to our end users'...

Sep 2023
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(0)
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Analyst/Coordinator

Relationship

PerfectServe is excellent on every level. Their customer support is spot on. They are innovative....

Sep 2023
||
(0)
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Analyst/Coordinator

Product

Lightning Bolt Scheduling is a great communication tool that all staff and providers can access to...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

PerfectServe has sent things to explain things that have gone wrong with some of the upgrades and...

Sep 2023
||
(0)
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Analyst/Coordinator

Operations

PerfectServe did really well with the initial training. I haven't really needed much since then....

Sep 2023
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(0)
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Analyst/Coordinator

Product

There is a print feature in Lightning Bolt Scheduling where we can print the daily schedule, and it...

Sep 2023
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(0)
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Manager

Value

The value we get with Lightning Bolt Scheduling is integration with everything else that I own....

Sep 2023
||
(0)
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Manager

Relationship, Product

There is nothing PerfectServe could improve or do a little better because we have worked so hard the...

Sep 2023
||
(0)
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Director

Relationship, Operations

PerfectServe's product is a bit of a light lift to deploy. PerfectServe is a much smaller company,...

Sep 2023
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(0)
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Director

Loyalty, Product, Value

We put in Lightning Bolt Scheduling for a specific reason, and when we put it in, we got a tangible...

Sep 2023
||
(0)
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Manager

Product

I'm extremely happy with PerfectServe. Lightning Bolt Scheduling is very user friendly. I can input...

Sep 2023
||
(0)
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Manager

Product, Value

The product operates on a monthly basis, and I'm on a different timeline. That is the only little...

Sep 2023
||
(0)
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Manager

Relationship

I love PerfectServe. I have recommended them. I love my representative. They are so supportive and...

Sep 2023
||
(0)
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CIO

Product

The only thing that comes to mind that brings Lightning Bolt Scheduling’s ease of use down is the...

Aug 2023
||
(0)
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CIO

Relationship

PerfectServe has been awesome. I have been very pleased with Lightning Bolt Scheduling, and I have...

Aug 2023
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(0)
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CIO

Product, Value

Everything with Lightning Bolt Scheduling meets our needs. The way we use the software, I am...

Aug 2023
||
(0)
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CIO

Loyalty, Value

Another organization was looking for a scheduling solution, and I told them that Lightning Bolt...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

Lightning Bolt Scheduling is user friendly. It is nice that all of our facilities can review the...

Aug 2023
||
(0)
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CIO

Loyalty

We are moving to a certain product, and we are trying to find a solution that integrates really well...

Aug 2023
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(0)
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Analyst/Coordinator

Relationship

Personally, I probably wouldn't buy Lightning Bolt Scheduling again. I would like to see what other...

Aug 2023
||
(0)
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Analyst/Coordinator

Operations

Our initial training was great. PerfectServe sends training things out periodically, but we haven't...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

The system could be a little cleaner and more precise for the person who builds our schedules. It...

Aug 2023
||
(0)
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Analyst/Coordinator

Value

I am not the one who paid for the system, but I know the system was very expensive. However, the...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

The people I work with from PerfectServe are great. All I have to do is send them an email with any...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

We had regular meetings when we were implementing the system, and we talked through everything. The...

Jul 2023
||
(0)
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Analyst/Coordinator

Value

Our providers have more information than before now that I use Lightning Bolt Scheduling. Before,...

Jul 2023
||
(0)
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Analyst/Coordinator

Product, Value

Lightning Bolt Scheduling has made my life a lot easier; that was the outcome I wanted. I still...

Jul 2023
||
(0)
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Manager

Relationship

The vendor is not proactive. I don't know that they are in touch with me to know what my next step...

Jul 2023
||
(0)
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Manager

Operations

The training is very easy. It is always intuitive. Also, sometimes I don't know what something is...

Jul 2023
||
(0)
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Manager

Product

The outcome of the product is that we can fill the schedule and know that the schedule is done, and...

Jul 2023
||
(0)
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Manager

Value

I use the product when I am trying to find out whether anybody worked overtime so I can pay them...

Jul 2023
||
(0)
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Director

Product

We have kind of been static with the technology we have from the vendor. I know that the vendor has...

Jul 2023
||
(0)
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Director

Product

At times, the system doesn't make sense to me in terms of how it calculates its provisions. I know...

Jul 2023
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Director

Loyalty, Product

I can't help but wish that the system learned from itself. As we go in and change a shift because...

Jul 2023
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Director

Value

We have seen a large reduction in the amount of time that it takes to generate the schedule. We have...

Jul 2023
||
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Director

Loyalty

Lightning Bolt Scheduling is part of our long-term plans. Despite some of the limitations with the...

Jul 2023
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Director

Relationship

PerfectServe keeps all of their promises. They have really robust technical support. We have a...

Jul 2023
||
(0)
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Director

Operations, Product

The product is marketed or built almost as an intelligent system. When I was talking with the...

Jul 2023
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Director

Product

We are using the scheduling engine. It is really useful and robust. It has diminished the amount of...

Jul 2023
||
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Manager

Product

Lightning Bolt Scheduling has worked very well for our needs. We are pretty happy with the product....

Jul 2023
||
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Manager

Product

We haven't had any issues with Lightning Bolt Scheduling other than with the spreadsheet formatting....

Jul 2023
||
(0)
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Physician

Product, Value

I could not live without Lightning Bolt Scheduling, and it would be impossible for me to make our...

Jul 2023
||
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Physician

Relationship

PerfectServe’s customer support team is great and very responsive, and they always fix my issues....

Jul 2023
||
(0)
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Physician

Operations, Product

There are some quirks with Lightning Bolt Scheduling and a bit of a learning curve, but that is true...

Jul 2023
||
(0)
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VP/Other Executive

Relationship

PerfectServe has very good service and support from our perspective. We have a specific person we...

Jul 2023
||
(0)
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VP/Other Executive

Operations

The training from the vendor is good and very accessible. Lightning Bolt Scheduling takes a bit of a...

Jul 2023
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Manager

Relationship, Operations

PerfectServe’s turnaround times and support team are excellent. I am satisfied with their references...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

We have been really satisfied with the product. I don’t see us being dissatisfied in a year from...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

We don't have any integrations between Lightning Bolt Scheduling and other solutions that we use....

Jul 2023
||
(0)
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Analyst/Coordinator

Operations

We had a very easy implementation. We had adequate support and resources, and the implementation...

Jul 2023
||
(0)
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Manager

Product

We use Lightning Bolt Scheduling to do all of our providers’ daily schedules. I like the efficiency...

Jul 2023
||
(0)
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Manager

Operations, Product

With any product, when we stop using it, we forget things and have to go back and train ourselves...

Jul 2023
||
(0)
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Analyst/Coordinator

Operations

We are doing training for the end users internally with the help of resources located on the...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

PerfectServe’s support team has always been very responsive to any requests we have made. We have...

Jul 2023
||
(0)
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Analyst/Coordinator

Product, Value

When we use Lightning Bolt Scheduling, we don't have to spend as much time generating and managing...

Jul 2023
||
(0)
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COO

Product

Things are going to be tricky no matter what system we are using, but Lightning Bolt Scheduling has...

Jul 2023
||
(0)
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COO

Product, Value

Using Lightning Bolt Scheduling, we have had fewer errors in terms of providers knowing where they...

Jul 2023
||
(0)
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COO

Product

If I am in the master view of Lightning Bolt Scheduling, I have to remove an assignment completely...

Jul 2023
||
(0)
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COO

Product

Other organizations should know how simple Lightning Bolt Scheduling is to use. There is no...

Jul 2023
||
(0)
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Physician

Product

Lightning Bolt Scheduling very much exceeds what I thought it could do. We have an incredibly...

Jun 2023
||
(0)
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Physician

Relationship

PerfectServe is very involved in continuing to answer questions. I would give them a perfect score...

Jun 2023
||
(0)
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Physician

Relationship, Operations

I had an incredible expert-level programmer that worked one-on-one with me for hours as we set up...

Jun 2023
||
(0)
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Physician

Product

I would tell others that Lightning Bolt Scheduling is an incredibly comprehensive tool that can be...

Jun 2023
||
(0)
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Nurse

Relationship, Operations

The person from PerfectServe who we always work with is fabulous. They schedule meetings with us...

May 2023
||
(0)
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Nurse

Operations

When we started with the system, the vendor came on-site to help us get trained, and I liked that.

May 2023
||
(0)
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Nurse

Operations, Product

It is easy for us to do scheduling in the system. I also like that the system allows us to highlight...

May 2023
||
(0)
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Nurse

Product

The biggest struggle that we have had with the system is getting to an automated schedule. I think...

May 2023
||
(0)
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Nurse

Loyalty

We are moving away from the system because we felt that other products had better options.

May 2023
||
(0)
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