Lightning Bolt Scheduling Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
We will keep using Lightning Bolt Scheduling indefinitely. We have no plans to change. Lightning...
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Value
With PerfectServe, we get what we pay for. We don't have any complaints about that. Doing scheduling...
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Relationship, Operations
Our contact at PerfectServe has been really good at working with us and getting everything...
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Operations
We use Lightning Bolt Scheduling with Telmediq. That is another PerfectServe product. So far, that...
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Product
There is always room for improvement. I would like to be able to drag and drop functionalities when...
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Culture, Product
The little issues I do have are really small. When I'm trying to put someone in the system, the...
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Loyalty, Operations
I probably can go on and do self-training things, but I don't have too much training. Everything...
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Loyalty, Relationship
PerfectServe is a very good vendor. They are one of the best vendors that we work with, and they do...
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Product
Lightning Bolt Scheduling's biggest strength is the ability to create long-term schedules. The...
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Loyalty
The biggest thing that I would love to see with Lightning Bolt Scheduling would be more built-in...
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Operations
We tend to build internal training for PerfectServe's products. The vendor probably has some...
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Loyalty, Operations, Product
In the last year or so, the actual system has been very glitchy. I know that there are wrinkles and...
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Operations
We haven't needed training for the system in a long time because we have been using the product for...
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Relationship
Every time I have needed support, I have been able to reach out to a human at PerfectServe, and that...
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Operations, Product
Our practice finds the vendor's app to be very useful, but their web-based program is very clunky....
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Product
The product clearly serves our needs, but I wonder whether there is a way for the vendor to make...
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Product
Overall, the product schedules people, and its actual appearance is quite pleasing. We work through...
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Loyalty, Product
We need software that will import patient demographics, anesthesia records, and information about...
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Relationship
Because we are in such a large market, little nitpicky things can fall through the cracks. But I...
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Product
There is room for improvement in Lightning Bolt Scheduling because there are times when it drags or...
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Relationship
All of the leaders that we deal with regularly are 100% satisfactory. I just got an email from one...
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Operations, Product, Value
Whenever I do an introduction with a new practice, I talk about how busy I was as a nurse and how...
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Relationship, Operations
The fact that the vendor takes time to reach out to us if there is a problem or an upgrade is a big...
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Relationship, Value
I just want my peers to understand how immensely life-changing PerfectServe has been. We work with...
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Relationship
Our integrations from PerfectServe are the best ever. If we ask for an integration, the vendor...
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Relationship
I can call any of my PerfectServe consultants at any time, even without going through customer...
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Relationship
We get great treatment from PerfectServe, but they haven’t fulfilled some of their promises...
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Operations, Product
I have a bit of a gripe with the ease of use. Lightning Bolt Scheduling is set up in such a way that...
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Relationship
The executives at PerfectServe are heavily involved with us and have been heavily involved in...
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Relationship, Product
Lightning Bolt Scheduling has been great for our day-to-day work. It is part of our toolkit, and we...
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Relationship, Operations
We would like to be made aware when there is going to be a deployment in Lightning Bolt Scheduling....
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Product
There is a bit of a challenge with folks who are doing advanced scheduling in Lightning Bolt...
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Loyalty, Product
We integrated Lightning Bolt Scheduling with our EHR solution, and we are using it, but it isn't...
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Relationship
PerfectServe has given us many ways to contact them, and they do a great job of being responsive....
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Product
Some stragglers have gone off and gotten their own scheduling process. We sometimes have a provider...
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Product, Value
Lightning Bolt Scheduling saves a lot of physician hours. We had a smooth integration with its...
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Loyalty
We are very happy with Lightning Bolt Scheduling, but our organization as a whole is considering...
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Product
I am a satisfied customer with Lightning Bolt Scheduling. Other people get a little frustrated with...
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Relationship
PerfectServe really does a great job with their support. I really do like their support and their...
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Product
The rules might be the only thing I would change with Lightning Bolt Scheduling. We struggle with...
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Product
More of our physicians and departments are starting to use the product. But for one of our specialty...
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Operations
The vendor is very hands on with the training. Everybody trains differently, so I didn't grasp much...
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Loyalty, Product
The vendor is working toward integrating Lightning Bolt Scheduling with other software, though that...
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Product
I like how Lightning Bolt Scheduling automatically generates the schedule. When I'm making the...
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Operations
We have never had a problem with the training from PerfectServe. Providers don't want to do anything...
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Culture, Relationship
When I do have a question, PerfectServe gets back to me right away. And even though I feel like I'm...
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Product
Lightning Bolt Scheduling certainly serves our needs because we put it into effect and now we don't...
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Relationship
It is challenging as part of the incorporation for someone to promptly troubleshoot issues. The...
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Relationship
We have a standing scheduled meeting to address concerns on occasion on a weekend or after hours.
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Relationship, Operations
It is probably hard for PerfectServe to change their clients, but it would be beneficial if...
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Product, Value
The product is meeting our needs really well. There is a lot more reporting we do now from the data....
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Relationship
When PerfectServe bought Lightning Bolt Scheduling, we didn't see many changes with it. They kept...
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Culture, Product
Lightning Bolt Scheduling works as promoted. Specifically, the vendor promotes automation with the...
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Relationship, Operations, Product
There are sometimes missteps when the vendor releases updates. They will release something, and...
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Product
There is a lot of stuff to the system. There is automation with schedule builds. We put a lot of...
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Product
It would be wonderful if Lightning Bolt Scheduling integrated with our patient portal. Then we would...
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Relationship
Whenever we have an issue, we have a special on-call number that we can call if something is going...
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Product
When it comes to prioritization, there will always be things that get prioritized at different...
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Product
I use the back-end data analytics portion. The API is what shines in the application. The API has...
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Relationship
I appreciate being able to reach out to anyone at PerfectServe and say that I have a problem. From...
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Product
The entire data analytics back end is not cohesive. The ETL doesn't work well. It is inaccurate and...
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Loyalty, Product
Anybody using Lightning Bolt Scheduling in conjunction with another scheduling system will always...
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Relationship
I would tell a friend or a peer that PerfectServe has great customer service. They have always been...
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Relationship
PerfectServe's support and program are fantastic. We started out with just a couple of departments...
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Loyalty, Product
It is a struggle for my department to get the system's automatic scheduler to work, so sometimes, we...
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Relationship
I feel like the vendor hears our feedback. When we ask them whether something can be done, they...
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Value
The tool is really expensive, especially in terms of adding practitioners. That is why I also use...
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Product, Value
Lightning Bolt Scheduling is effective where it is being utilized. It improves administrative...
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Loyalty
PerfectServe and Lightning Bolt are part of the same company but don't interface. I am hopeful that...
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Product
Lightning Bolt Scheduling delivers what it promises. More departments have come to use Lightning...
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Operations, Product
After undergoing the training, people find Lightning Bolt Scheduling relatively straightforward. It...
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Relationship
PerfectServe is very responsive to questions. We use their basic support structure, but we also have...
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Product
PerfectServe seems to upgrade the product and make it better. They do various upgrades that...
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Relationship
Initially, our experience with PerfectServ was rocky. However, it has gotten much better because we...
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Operations
The implementation was challenging. Perhaps we didn’t have the right expectations. I spend a lot of...
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Product
I wish the rules we give worked better. I wish the system would do what we ask it to do. We have a...
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Relationship
I’m pleased with the responsiveness and the support. I am one of the schedulers. People who aren’t...
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Operations
There are a lot of steps to get the program up and running. There are days I teeter on the edge of...
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Relationship
PerfectServe is always available for whatever we need. When we needed help with something at one...
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Loyalty, Product
PerfectServe hasn't been able to connect Lightning Bolt Scheduling to a certain system. I'm sure...
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Culture, Loyalty
The reason why we went with PerfectServe was that we didn't really need a platform with a lot of...
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Relationship
The vendor is always accessible if I have questions, and they are very responsive. I always...
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Product
We integrated our schedules with Lightning Bolt Scheduling with our Epic system, so we don't have a...
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Operations
I and a lot of other managers are used to using and doing other things in different types of...
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Relationship
The representatives assigned to our organization have been extremely supportive and available. There...
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Product
Our physicians and nurses are on rotations between different inpatient positions and elective care,...
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Relationship
I don't demand a lot from PerfectServe, but every time I have reached out to them, they have kept...
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Product
My colleagues would probably disagree with my satisfaction rating for the ease of use for end users....
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Relationship
The person who I go to for Lightning Bolt Scheduling is phenomenal and very responsive. That has...
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Product
We have had some issues with trying to get Lightning Bolt Scheduling to communicate with the...
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Value
I haven't seen any changes in the charges unless there is a yearly increase. There is nothing that...
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Relationship
I have an account representative that I send changes to. If a doctor's template changes, they go to...
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Product
In the past, our rules have been difficult. Our physicians have covered multiple different...
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Product
I like how customizable Lightning Bolt Scheduling is. It can be very tailored to our end users'...
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Relationship
PerfectServe is excellent on every level. Their customer support is spot on. They are innovative....
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Product
Lightning Bolt Scheduling is a great communication tool that all staff and providers can access to...
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Relationship
PerfectServe has sent things to explain things that have gone wrong with some of the upgrades and...
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Operations
PerfectServe did really well with the initial training. I haven't really needed much since then....
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Product
There is a print feature in Lightning Bolt Scheduling where we can print the daily schedule, and it...
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Value
The value we get with Lightning Bolt Scheduling is integration with everything else that I own....
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Relationship, Product
There is nothing PerfectServe could improve or do a little better because we have worked so hard the...
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Relationship, Operations
PerfectServe's product is a bit of a light lift to deploy. PerfectServe is a much smaller company,...
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Loyalty, Product, Value
We put in Lightning Bolt Scheduling for a specific reason, and when we put it in, we got a tangible...
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Product
I'm extremely happy with PerfectServe. Lightning Bolt Scheduling is very user friendly. I can input...
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Product, Value
The product operates on a monthly basis, and I'm on a different timeline. That is the only little...
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Relationship
I love PerfectServe. I have recommended them. I love my representative. They are so supportive and...
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Product
The only thing that comes to mind that brings Lightning Bolt Scheduling’s ease of use down is the...
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Relationship
PerfectServe has been awesome. I have been very pleased with Lightning Bolt Scheduling, and I have...
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Product, Value
Everything with Lightning Bolt Scheduling meets our needs. The way we use the software, I am...
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Loyalty, Value
Another organization was looking for a scheduling solution, and I told them that Lightning Bolt...
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Product
Lightning Bolt Scheduling is user friendly. It is nice that all of our facilities can review the...
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Loyalty
We are moving to a certain product, and we are trying to find a solution that integrates really well...
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Relationship
Personally, I probably wouldn't buy Lightning Bolt Scheduling again. I would like to see what other...
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Operations
Our initial training was great. PerfectServe sends training things out periodically, but we haven't...
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Product
The system could be a little cleaner and more precise for the person who builds our schedules. It...
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Value
I am not the one who paid for the system, but I know the system was very expensive. However, the...
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Relationship, Operations
The people I work with from PerfectServe are great. All I have to do is send them an email with any...
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Relationship, Operations
We had regular meetings when we were implementing the system, and we talked through everything. The...
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Value
Our providers have more information than before now that I use Lightning Bolt Scheduling. Before,...
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Product, Value
Lightning Bolt Scheduling has made my life a lot easier; that was the outcome I wanted. I still...
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Relationship
The vendor is not proactive. I don't know that they are in touch with me to know what my next step...
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Operations
The training is very easy. It is always intuitive. Also, sometimes I don't know what something is...
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Product
The outcome of the product is that we can fill the schedule and know that the schedule is done, and...
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Value
I use the product when I am trying to find out whether anybody worked overtime so I can pay them...
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Product
We have kind of been static with the technology we have from the vendor. I know that the vendor has...
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Product
At times, the system doesn't make sense to me in terms of how it calculates its provisions. I know...
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Loyalty, Product
I can't help but wish that the system learned from itself. As we go in and change a shift because...
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Value
We have seen a large reduction in the amount of time that it takes to generate the schedule. We have...
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Loyalty
Lightning Bolt Scheduling is part of our long-term plans. Despite some of the limitations with the...
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Relationship
PerfectServe keeps all of their promises. They have really robust technical support. We have a...
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Operations, Product
The product is marketed or built almost as an intelligent system. When I was talking with the...
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Product
We are using the scheduling engine. It is really useful and robust. It has diminished the amount of...
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Product
Lightning Bolt Scheduling has worked very well for our needs. We are pretty happy with the product....
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Product
We haven't had any issues with Lightning Bolt Scheduling other than with the spreadsheet formatting....
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Product, Value
I could not live without Lightning Bolt Scheduling, and it would be impossible for me to make our...
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Relationship
PerfectServe’s customer support team is great and very responsive, and they always fix my issues....
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Operations, Product
There are some quirks with Lightning Bolt Scheduling and a bit of a learning curve, but that is true...
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Relationship
PerfectServe has very good service and support from our perspective. We have a specific person we...
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Operations
The training from the vendor is good and very accessible. Lightning Bolt Scheduling takes a bit of a...
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Relationship, Operations
PerfectServe’s turnaround times and support team are excellent. I am satisfied with their references...
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Product
We have been really satisfied with the product. I don’t see us being dissatisfied in a year from...
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Product
We don't have any integrations between Lightning Bolt Scheduling and other solutions that we use....
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Operations
We had a very easy implementation. We had adequate support and resources, and the implementation...
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Product
We use Lightning Bolt Scheduling to do all of our providers’ daily schedules. I like the efficiency...
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Operations, Product
With any product, when we stop using it, we forget things and have to go back and train ourselves...
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Operations
We are doing training for the end users internally with the help of resources located on the...
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Relationship
PerfectServe’s support team has always been very responsive to any requests we have made. We have...
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Product, Value
When we use Lightning Bolt Scheduling, we don't have to spend as much time generating and managing...
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Product
Things are going to be tricky no matter what system we are using, but Lightning Bolt Scheduling has...
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Product, Value
Using Lightning Bolt Scheduling, we have had fewer errors in terms of providers knowing where they...
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Product
If I am in the master view of Lightning Bolt Scheduling, I have to remove an assignment completely...
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Product
Other organizations should know how simple Lightning Bolt Scheduling is to use. There is no...
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Product
Lightning Bolt Scheduling very much exceeds what I thought it could do. We have an incredibly...
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Relationship
PerfectServe is very involved in continuing to answer questions. I would give them a perfect score...
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Relationship, Operations
I had an incredible expert-level programmer that worked one-on-one with me for hours as we set up...
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Product
I would tell others that Lightning Bolt Scheduling is an incredibly comprehensive tool that can be...
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Relationship, Operations
The person from PerfectServe who we always work with is fabulous. They schedule meetings with us...
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Operations
When we started with the system, the vendor came on-site to help us get trained, and I liked that.
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Operations, Product
It is easy for us to do scheduling in the system. I also like that the system allows us to highlight...
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Product
The biggest struggle that we have had with the system is getting to an automated schedule. I think...
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Loyalty
We are moving away from the system because we felt that other products had better options.
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Product
The product was reliable and functional when I needed it. There is an app-based program or format...
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Relationship
PerfectServe’s customer service is good. I had regular meetings with the representatives, and if...
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Culture
Lightning Bolt Scheduling is cumbersome with a dynamic workforce that includes providers who are...
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Product
The only thing we struggle with in Lightning Bolt Scheduling is that the solution doesn’t have a...
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Relationship
PerfectServe’s support is great. One specific support person is exceptionally easy to get ahold of,...
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Product
Lightning Bolt Scheduling is user friendly, and we love it. I am familiar with a similar program,...
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Product
I would tell someone looking at Lightning Bolt Scheduling that it is straightforward, and it is easy...
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Product
Some UI things could be improved on the app. We get a lot of tickets for login issues with the app...
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Operations, Product
Overall, the tool is pretty user friendly and does everything that we need it to do. The schedule...
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Relationship, Product
PerfectServe is good at sending out alerts about downtime or new updates the vendor is pushing. But...
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Product, Value
Some things could be optimized on the administrative side of Lightning Bolt Scheduling. With the...
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Relationship
The vendor’s support team has been pretty good. Every time we have run into an issue and have...
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Operations, Product
For the most part, the upgrades are pretty good. There have only been a couple of instances when...
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Operations
The training has been really good from the vendor.
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Product
There are a couple of downstream systems that don't connect to Lightning Bolt Scheduling, so for...
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Operations, Product
I love Lightning Bolt Scheduling. The system is very user friendly. I get lots of good feedback from...
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Relationship
The support team is always there on the other end of a phone call or an email. PerfectServe is very...
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Product, Value
The system allows me to communicate so much more effectively and easily than I could previously with...
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Product
We have an entire group of physicians that flat-out refuse to use the product, so that makes the...
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Relationship
PerfectServe is very responsive to my questions and will help with builds and things like that....
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Relationship
During the week and for regular, run-of-the-mill things, we are very satisfied with PerfectServe’s...
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Product
It is more challenging to build and manipulate things in Lightning Bolt Scheduling than we hoped it...
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Operations
Our initial go-live for Lightning Bolt Scheduling was clunky and complicated. It took longer for us...
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Relationship
PerfectServe tries to help us with some of our issues with the product, but a lot of the issues are...
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Operations, Product, Value
Before we began using Lightning Bolt Scheduling, all of our provider scheduling was done in one...
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Culture
Lightning Bolt Scheduling does all of the things the vendor said it would do. The system is just...
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Relationship, Product
If nothing else, Lightning Bolt Scheduling is a place where our leadership team, including the...
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Product
I love Lightning Bolt Scheduling and don't have any issues. There are always little system glitches...
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Relationship
PerfectServe’s customer service is A1. No one communicates with me if there is an issue, but I reach...
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Product
We would like to see Lighting Bolt Scheduling have a bit more flexibility in the on-call database,...
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Relationship, Product
There are delays within Lightning Bolt Scheduling that can get frustrating for a provider. The...
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Operations
The initial training and ongoing training from PerfectServe were really good. The vendor has done a...
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Culture, Relationship
We do not really know what the vendor's vision is; they have not communicated that with us.
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Product
There is nothing I don't like about Lightning Bold Scheduling. I like the app; my staff uses it. The...
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Product
I am very happy with Lightning Bolt Scheduling. It is very easy to use. I have a great contact who...
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Product
The app is not quite as user-friendly. I have heard complaints about the constant logging out. The...
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Product
I would recommend Lightning Bolt Scheduling to a peer with background knowledge on what their...
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Product
Lightning Bolt Scheduling is a great platform. I love the accessibility from a phone and the instant...
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Operations, Product
Our scheduling needs are a little different than most organizations, so the product's algorithm...
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Loyalty, Value
We are changing our scheduling model, so for where we are headed, Lightning Bolt Scheduling is not...
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Relationship
Our representative from PerfectServe is great. We like them. They are all hands on deck. They are...
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Operations, Product
The platform is not overly easy to navigate from a training standpoint. I can't onboard somebody and...
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Operations
The implementation people have been really great for the most part. They take the time. They are...
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Culture
We looked into artificial intelligence software to make the schedule for us. But when we generate...
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Relationship, Product
From a proactive standpoint, knowing that we have had issues, instead of us having to initiate the...
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