Lightning Bolt Scheduling Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product
Lightning Bolt Scheduling delivers what it promises. More departments have come to use Lightning...
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Operations, Product
After undergoing the training, people find Lightning Bolt Scheduling relatively straightforward. It...
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Relationship
PerfectServe is very responsive to questions. We use their basic support structure, but we also have...
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Product
PerfectServe seems to upgrade the product and make it better. They do various upgrades that...
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Relationship
Initially, our experience with PerfectServ was rocky. However, it has gotten much better because we...
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Operations
The implementation was challenging. Perhaps we didn’t have the right expectations. I spend a lot of...
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Product
I wish the rules we give worked better. I wish the system would do what we ask it to do. We have a...
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Relationship
I’m pleased with the responsiveness and the support. I am one of the schedulers. People who aren’t...
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Operations
There are a lot of steps to get the program up and running. There are days I teeter on the edge of...
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Relationship
PerfectServe is always available for whatever we need. When we needed help with something at one...
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Loyalty, Product
PerfectServe hasn't been able to connect Lightning Bolt Scheduling to a certain system. I'm sure...
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Culture, Loyalty
The reason why we went with PerfectServe was that we didn't really need a platform with a lot of...
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Relationship
The vendor is always accessible if I have questions, and they are very responsive. I always...
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Product
We integrated our schedules with Lightning Bolt Scheduling with our Epic system, so we don't have a...
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Operations
I and a lot of other managers are used to using and doing other things in different types of...
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Relationship
The representatives assigned to our organization have been extremely supportive and available. There...
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Product
Our physicians and nurses are on rotations between different inpatient positions and elective care,...
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Relationship
I don't demand a lot from PerfectServe, but every time I have reached out to them, they have kept...
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Product
My colleagues would probably disagree with my satisfaction rating for the ease of use for end users....
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Relationship
The person who I go to for Lightning Bolt Scheduling is phenomenal and very responsive. That has...
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Product
We have had some issues with trying to get Lightning Bolt Scheduling to communicate with the...
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Value
I haven't seen any changes in the charges unless there is a yearly increase. There is nothing that...
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Relationship
I have an account representative that I send changes to. If a doctor's template changes, they go to...
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Product
In the past, our rules have been difficult. Our physicians have covered multiple different...
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Product
I like how customizable Lightning Bolt Scheduling is. It can be very tailored to our end users'...
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Relationship
PerfectServe is excellent on every level. Their customer support is spot on. They are innovative....
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Product
Lightning Bolt Scheduling is a great communication tool that all staff and providers can access to...
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Relationship
PerfectServe has sent things to explain things that have gone wrong with some of the upgrades and...
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Operations
PerfectServe did really well with the initial training. I haven't really needed much since then....
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Product
There is a print feature in Lightning Bolt Scheduling where we can print the daily schedule, and it...
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Value
The value we get with Lightning Bolt Scheduling is integration with everything else that I own....
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Relationship, Product
There is nothing PerfectServe could improve or do a little better because we have worked so hard the...
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Relationship, Operations
PerfectServe's product is a bit of a light lift to deploy. PerfectServe is a much smaller company,...
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Loyalty, Product, Value
We put in Lightning Bolt Scheduling for a specific reason, and when we put it in, we got a tangible...
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Product
I'm extremely happy with PerfectServe. Lightning Bolt Scheduling is very user friendly. I can input...
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Product, Value
The product operates on a monthly basis, and I'm on a different timeline. That is the only little...
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Relationship
I love PerfectServe. I have recommended them. I love my representative. They are so supportive and...
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Product
The only thing that comes to mind that brings Lightning Bolt Scheduling’s ease of use down is the...
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Relationship
PerfectServe has been awesome. I have been very pleased with Lightning Bolt Scheduling, and I have...
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Product, Value
Everything with Lightning Bolt Scheduling meets our needs. The way we use the software, I am...
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Loyalty, Value
Another organization was looking for a scheduling solution, and I told them that Lightning Bolt...
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Product
Lightning Bolt Scheduling is user friendly. It is nice that all of our facilities can review the...
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Loyalty
We are moving to a certain product, and we are trying to find a solution that integrates really well...
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Relationship
Personally, I probably wouldn't buy Lightning Bolt Scheduling again. I would like to see what other...
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Operations
Our initial training was great. PerfectServe sends training things out periodically, but we haven't...
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Product
The system could be a little cleaner and more precise for the person who builds our schedules. It...
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Value
I am not the one who paid for the system, but I know the system was very expensive. However, the...
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Relationship, Operations
The people I work with from PerfectServe are great. All I have to do is send them an email with any...
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Relationship, Operations
We had regular meetings when we were implementing the system, and we talked through everything. The...
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Value
Our providers have more information than before now that I use Lightning Bolt Scheduling. Before,...
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Product, Value
Lightning Bolt Scheduling has made my life a lot easier; that was the outcome I wanted. I still...
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Relationship
The vendor is not proactive. I don't know that they are in touch with me to know what my next step...
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Operations
The training is very easy. It is always intuitive. Also, sometimes I don't know what something is...
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Product
The outcome of the product is that we can fill the schedule and know that the schedule is done, and...
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Value
I use the product when I am trying to find out whether anybody worked overtime so I can pay them...
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Product
We have kind of been static with the technology we have from the vendor. I know that the vendor has...
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Product
At times, the system doesn't make sense to me in terms of how it calculates its provisions. I know...
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Loyalty, Product
I can't help but wish that the system learned from itself. As we go in and change a shift because...
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Value
We have seen a large reduction in the amount of time that it takes to generate the schedule. We have...
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Loyalty
Lightning Bolt Scheduling is part of our long-term plans. Despite some of the limitations with the...
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Relationship
PerfectServe keeps all of their promises. They have really robust technical support. We have a...
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Operations, Product
The product is marketed or built almost as an intelligent system. When I was talking with the...
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Product
We are using the scheduling engine. It is really useful and robust. It has diminished the amount of...
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Product
Lightning Bolt Scheduling has worked very well for our needs. We are pretty happy with the product....
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Product
We haven't had any issues with Lightning Bolt Scheduling other than with the spreadsheet formatting....
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Product, Value
I could not live without Lightning Bolt Scheduling, and it would be impossible for me to make our...
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Relationship
PerfectServe’s customer support team is great and very responsive, and they always fix my issues....
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Operations, Product
There are some quirks with Lightning Bolt Scheduling and a bit of a learning curve, but that is true...
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Relationship
PerfectServe has very good service and support from our perspective. We have a specific person we...
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Operations
The training from the vendor is good and very accessible. Lightning Bolt Scheduling takes a bit of a...
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Relationship, Operations
PerfectServe’s turnaround times and support team are excellent. I am satisfied with their references...
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Product
We have been really satisfied with the product. I don’t see us being dissatisfied in a year from...
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Product
We don't have any integrations between Lightning Bolt Scheduling and other solutions that we use....
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Operations
We had a very easy implementation. We had adequate support and resources, and the implementation...
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Product
We use Lightning Bolt Scheduling to do all of our providers’ daily schedules. I like the efficiency...
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Operations, Product
With any product, when we stop using it, we forget things and have to go back and train ourselves...
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Operations
We are doing training for the end users internally with the help of resources located on the...
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Relationship
PerfectServe’s support team has always been very responsive to any requests we have made. We have...
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Product, Value
When we use Lightning Bolt Scheduling, we don't have to spend as much time generating and managing...
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Product
Things are going to be tricky no matter what system we are using, but Lightning Bolt Scheduling has...
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Product, Value
Using Lightning Bolt Scheduling, we have had fewer errors in terms of providers knowing where they...
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Product
If I am in the master view of Lightning Bolt Scheduling, I have to remove an assignment completely...
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Product
Other organizations should know how simple Lightning Bolt Scheduling is to use. There is no...
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Product
Lightning Bolt Scheduling very much exceeds what I thought it could do. We have an incredibly...
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Relationship
PerfectServe is very involved in continuing to answer questions. I would give them a perfect score...
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Relationship, Operations
I had an incredible expert-level programmer that worked one-on-one with me for hours as we set up...
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Product
I would tell others that Lightning Bolt Scheduling is an incredibly comprehensive tool that can be...
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Relationship, Operations
The person from PerfectServe who we always work with is fabulous. They schedule meetings with us...
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Operations
When we started with the system, the vendor came on-site to help us get trained, and I liked that.
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Operations, Product
It is easy for us to do scheduling in the system. I also like that the system allows us to highlight...
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Product
The biggest struggle that we have had with the system is getting to an automated schedule. I think...
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Loyalty
We are moving away from the system because we felt that other products had better options.
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Product
The product was reliable and functional when I needed it. There is an app-based program or format...
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Relationship
PerfectServe’s customer service is good. I had regular meetings with the representatives, and if...
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Culture
Lightning Bolt Scheduling is cumbersome with a dynamic workforce that includes providers who are...
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Product
The only thing we struggle with in Lightning Bolt Scheduling is that the solution doesn’t have a...
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Relationship
PerfectServe’s support is great. One specific support person is exceptionally easy to get ahold of,...
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Product
Lightning Bolt Scheduling is user friendly, and we love it. I am familiar with a similar program,...
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Product
I would tell someone looking at Lightning Bolt Scheduling that it is straightforward, and it is easy...
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Product
Some UI things could be improved on the app. We get a lot of tickets for login issues with the app...
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Operations, Product
Overall, the tool is pretty user friendly and does everything that we need it to do. The schedule...
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Relationship, Product
PerfectServe is good at sending out alerts about downtime or new updates the vendor is pushing. But...
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Product, Value
Some things could be optimized on the administrative side of Lightning Bolt Scheduling. With the...
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Relationship
The vendor’s support team has been pretty good. Every time we have run into an issue and have...
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Operations, Product
For the most part, the upgrades are pretty good. There have only been a couple of instances when...
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Operations
The training has been really good from the vendor.
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Product
There are a couple of downstream systems that don't connect to Lightning Bolt Scheduling, so for...
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Operations, Product
I love Lightning Bolt Scheduling. The system is very user friendly. I get lots of good feedback from...
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Relationship
The support team is always there on the other end of a phone call or an email. PerfectServe is very...
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Product, Value
The system allows me to communicate so much more effectively and easily than I could previously with...
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Product
We have an entire group of physicians that flat-out refuse to use the product, so that makes the...
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Relationship
PerfectServe is very responsive to my questions and will help with builds and things like that....
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Relationship
During the week and for regular, run-of-the-mill things, we are very satisfied with PerfectServe’s...
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Product
It is more challenging to build and manipulate things in Lightning Bolt Scheduling than we hoped it...
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Operations
Our initial go-live for Lightning Bolt Scheduling was clunky and complicated. It took longer for us...
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Relationship
PerfectServe tries to help us with some of our issues with the product, but a lot of the issues are...
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Operations, Product, Value
Before we began using Lightning Bolt Scheduling, all of our provider scheduling was done in one...
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Culture
Lightning Bolt Scheduling does all of the things the vendor said it would do. The system is just...
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Relationship, Product
If nothing else, Lightning Bolt Scheduling is a place where our leadership team, including the...
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Product
I love Lightning Bolt Scheduling and don't have any issues. There are always little system glitches...
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Relationship
PerfectServe’s customer service is A1. No one communicates with me if there is an issue, but I reach...
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Product
We would like to see Lighting Bolt Scheduling have a bit more flexibility in the on-call database,...
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Relationship, Product
There are delays within Lightning Bolt Scheduling that can get frustrating for a provider. The...
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Operations
The initial training and ongoing training from PerfectServe were really good. The vendor has done a...
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Culture, Relationship
We do not really know what the vendor's vision is; they have not communicated that with us.
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Product
There is nothing I don't like about Lightning Bold Scheduling. I like the app; my staff uses it. The...
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Product
I am very happy with Lightning Bolt Scheduling. It is very easy to use. I have a great contact who...
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Product
The app is not quite as user-friendly. I have heard complaints about the constant logging out. The...
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Product
I would recommend Lightning Bolt Scheduling to a peer with background knowledge on what their...
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Product
Lightning Bolt Scheduling is a great platform. I love the accessibility from a phone and the instant...
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Operations, Product
Our scheduling needs are a little different than most organizations, so the product's algorithm...
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Loyalty, Value
We are changing our scheduling model, so for where we are headed, Lightning Bolt Scheduling is not...
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Relationship
Our representative from PerfectServe is great. We like them. They are all hands on deck. They are...
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Operations, Product
The platform is not overly easy to navigate from a training standpoint. I can't onboard somebody and...
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Operations
The implementation people have been really great for the most part. They take the time. They are...
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Culture
We looked into artificial intelligence software to make the schedule for us. But when we generate...
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Relationship, Product
From a proactive standpoint, knowing that we have had issues, instead of us having to initiate the...
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Loyalty, Product
I love the application. I like how customizable it is. My organization is working on integrating our...
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Relationship
PerfectServe’s customer service is fantastic. The vendor works really well with not just my IT...
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Loyalty, Relationship, Product
PerfectServe is always trying to find ways to be creative with the data, and that really helps us as...
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Product
Lightning Bolt Scheduling is a good platform with a good layout, but it is still not able to...
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Culture
We had discussions with PerfectServe when we were joining them, and they told us that their product...
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Loyalty
We put a lot of time and effort into the programming of Lightning Bolt Scheduling, and finding out...
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Culture, Value
Everything we did, we were charged for, but we knew that would be the case going in.
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Operations
The vendor has been willing to work with us for ongoing training on the product, but we are not...
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Relationship, Value
There are some quirks to the product that I wish I would have known about up front, but the amazing...
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Product
For our department, Lightning Bolt Scheduling is like putting a square peg into a round hole in some...
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Relationship
PerfectServe does their utmost to keep promises. The thing that has mitigated some of the technical...
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Operations, Operations
I like how frequently PerfectServe provides training. Every few months, they send out an email for a...
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Relationship, Relationship
Whenever I am stuck or need help, PerfectServe's support team replies quickly. The support team has...
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Product, Product
Lightning Bolt Scheduling gives me a tally mark at the end of each month to see how many shifts are...
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Operations, Product
Lightning Bolt Scheduling is user friendly. It is not complicated. It is very easy to use and...
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Relationship, Value
I would tell people looking into Lightning Bolt Scheduling that they should know that it is an...
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Relationship
PerfectServe’s support team is always a phone call, email, or chat away. They are very accessible....
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Relationship
We like using Lightning Bolt Scheduling and would recommend the product to our colleagues. We aren't...
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Relationship
PerfectServe goes out of their way to help us; they make our jobs easier. When we are asked to...
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Product
In the system, there is a little screen with a calendar, and we have tools. One tool lets us erase a...
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Product
Lightning Bolt Scheduling is user friendly, easy to use, and easy to navigate. It is a good platform...
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Relationship, Operations
We could not do our implementations without our partners at PerfectServe. I have been working with...
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Loyalty, Product
I have been able to see PerfectServe’s new products and fatigue rules, and I can't wait to see those...
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Product
I was used to paper scheduling, but now I see real-time updates in the schedule and how beneficial...
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Product, Value
A lot of our physicians love this product and how they can switch their shifts automatically,...
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Relationship
We are very blessed to have a good relationship with our vendor, especially with our main contact...
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Product
Lightning Bolt Scheduling is working for me pretty well. It is a scheduling program, and it does its...
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Product
We are still working on optimization with Lightning Bolt Scheduling right now. Each time we run the...
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Culture, Product
I would tell someone at a similar business looking into Lightning Bolt Scheduling that the product...
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Relationship
PerfectServe is very attentive when I have issues, and they get right back to me. The support is...
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Relationship, Operations
Overall, the product is very good. I am not super good with tech. The process of adding a new...
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Relationship, Product
It would be nice if PerfectServe had a ticketing system where we could request some enhancements and...
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Product
We have one physician champion specifically who loves the product and would definitely recommend it...
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Operations, Product
The new webinars about how to figure things out within the product are not that great. The logic in...
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Product
PerfectServe's system doesn't integrate with any of our external systems. The vendor has made...
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Product
I like the PerfectServe app. It is intuitive, and it has a lot of options and drop-down menus that...
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Operations, Product
The webpage for PerfectServe is not intuitive. The views are very different from person to person....
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Product
We have been consistently very happy with our product. I have personally told people who are looking...
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Relationship, Operations
The vendor has been a great partner. They have done a great job of keeping their promises and have...
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Relationship, Product
The vendor is a little slow from a road map perspective. They could be a bit faster with innovation...
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Product
Lightning Bolt Scheduling has given our clinical staff the features and technology they need. There...
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Relationship, Operations, Product
We would like to see the vendor improve the editor or schedule manager. There are certain warnings,...
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Relationship, Product
The platform is in great shape compared to the shape it was in. The vendor’s reliability and...
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Operations, Product
The ease of use varies because we have a wide range of users. For some users, the product is simple...
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Product
I don’t think we can say Lightning Bolt Scheduling easily meets all of our needs because so many...
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Culture, Relationship, Operations
The vendor lets us know when a release is coming and what is happening in that release. But the...
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Relationship
PerfectServe has not kept all of their promises. The vendor has not been awful though. We have been...
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Relationship, Product
In longer, more historical terms of our relationship with PerfectServe, we have seen a lot of...
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Operations
We brag about PerfectServe’s training all the time. The vendor goes above and beyond what we see...
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Operations, Product
I like the user connectivity and the ease with which we can get support from PerfectServe. We have...
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Culture, Value
Working with PerfectServe is like ordering at a steakhouse. If we want the product and all the...
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Product
Lightning Bolt Scheduling allows us to build a visual schedule for people to access. The schedule...
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Loyalty
I selected the software, and it is good, but if I were starting over again, I might choose a...
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Value
I feel like we overpaid for Lightning Bolt Scheduling since I use it within a limited scope. I don't...
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Product
The vendor needs to stay on top of integrations to keep the solution moving. That is where they need...
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Product
I like the color coding that Lightning Bolt Scheduling offers. Each physician has their own color,...
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Product
My physicians would like to be able to request calendars six months out. I don’t know whether that...
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Product
There is an app for physicians to see and use on their phones. Even doctors who aren't tech savvy...
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Relationship
We have a dedicated support person from PerfectServe. I send a message directly to the person...
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Culture, Value
We have been very lucky with PerfectServe. They have been very helpful. They have offered things at...
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Relationship
We have been extremely satisfied with PerfectServe’s training. We work with the support people...
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Operations, Product
The product is fairly easy to use. Each time we do a build, something happens, but that could be...
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Relationship
If I have issues or want to make the process with the product smoother, I contact the vendor...
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Operations, Value
I just make the product work. The vendor offers a lot of additional things, like webinars. But I am...
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Loyalty, Operations, Product
Setting up a new user is not hard, and the vendor has an app that is pretty user friendly. People...
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Product
The product’s ability to automate the scheduling process is great. So much goes into making the...
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Operations
The vendor is pretty good about upgrading things and letting us know. They also have a lot of...
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Operations, Value
The software is incredibly powerful, and there is almost always a way to capture what we want to...
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Relationship
It is hard for me to know how much of our earlier issues we were having were related to the...
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Relationship
Our representative from PerfectServe is phenomenal. When we send them an email, they always respond...
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Product
It is nice for us to have all of our call schedules in one place within Lightning Bolt Scheduling....
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Relationship
Using Lightning Bolt Scheduling is much easier than the old way that I used to do scheduling with...
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Product
The product has some little glitches and things that slow down my workflow. Things could be...
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Product
We are using Lightning Bolt Scheduling to have an online version of the schedule that everyone can...
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Relationship
As an organization, we have considered other products in the past, but the technical support team at...
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Product
Lightning Bolt Scheduling doesn't have the APIs to really integrate with some of the other...
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Operations, Product
The software is incredibly powerful and incredibly customizable. Whenever I ask the vendor whether...
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Loyalty, Product
One of the things that is really great about Lightning Bolt Scheduling is that physicians can...
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Operations, Product, Value
The way that Lightning Bolt Scheduling is set up is very clean. I like that we can color coordinate...
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Loyalty, Product
The solution has a draft version for its schedules that allows us to highlight certain physician...
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Product, Value
I would be very happy to recommend Lightning Bolt Scheduling to anyone based on our experience and...
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Operations
PerfectServe is always teaching me things when it comes to training.
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Relationship, Product
Not everything is perfect, but PerfectServe is helping us integrate with the things we need to....
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Relationship, Product
I don’t hear any complaints about the system’s ease of use. We are a very demanding customer, so we...
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Relationship
When we call PerfectServe, they answer, and they are on top of whatever we need. I have access to...
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Relationship, Product
There are some problems that PerfectServe should catch that they don’t. We find glitches and issues...
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Loyalty, Relationship
PerfectServe has been great to work with. We have had a couple of recent hiccups, but I think our...
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Relationship, Operations
We have a unique structure at our organization, so we have a unique relationship with PerfectServe,...
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Product
I need the doctors to be scheduled equally in places throughout the week, the month, and the year,...
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Relationship
I have never used the support team from PerfectServe because I have always used the same...
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Relationship
PerfectServe never really does anything before I initiate things. The vendor never reaches out to me....
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Operations, Product, Value
I like Lightning Bolt Scheduling, but the product is very difficult in the beginning. If a provider...
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Product, Value
Lightning Bolt Scheduling works very well for us and doesn’t break the bank. The product gives us...
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Operations
There wasn’t a lot of training for the tool, but it doesn’t require a lot. Maybe the vendor shows...
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Relationship
The customer service is impeccable. I have never had to call the customer service line. I send an...
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Product
When I schedule something for a doctor, they always ask me to put it in Lightning Bolt Scheduling...
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Operations, Product
I would tell a peer that Lightning Bolt Scheduling is intuitive and easy to use. There is more than...
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Value
When I talk to people at PerfectServe about something I am a little hung up on, they never have to...
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Relationship, Product
Lightning Bolt Scheduling is a great system. The vendor knows how the scheduling piece of a service...
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Relationship
Our product support person is wonderful. Anytime I reach out to them, they get back to me pretty...
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Product
I like being able to generate schedules in Lightning Bolt Scheduling. I can generate months at a...
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Product
The analytics need some improvement. There could be more reports on the analytics side, or...
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Culture, Value
PerfectServe’s pricing structure is straightforward. I haven't seen any additional pricing come through....
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Product
Bringing the schedule online and into our electronic health record has brought a lot of benefits. We...
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