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Lightning Bolt Scheduling
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Tanya Egbert
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User Commentary

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Analyst/Coordinator

Lightning Bolt Scheduling is fairly good for what we use it for. We don't use Lightning Bolt...

Nov 2021
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Analyst/Coordinator

There are some items that aren't necessarily easy to do. There are some things that I want to see in...

Nov 2021
||
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Analyst/Coordinator

If the vendor were charging something unnecessarily, someone internal here would ask me if I...

Nov 2021
||
(0)
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Analyst/Coordinator

Every time I have contacted the vendor with a question, I have gotten an immediate response. If one...

Nov 2021
||
(0)
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Analyst/Coordinator

I get notifications of upgrades and things like that. I get emails and notifications often about...

Nov 2021
||
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Analyst/Coordinator

Visually, I like the colors in Lightning Bolt Scheduling. The system has lots of color choices. I...

Nov 2021
||
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Analyst/Coordinator

If I have a shift from 8:30 to 12:30 and also a meeting from 11:30 to 12:30 and need to add the...

Nov 2021
||
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CMIO

PerfectServe is fairly easy to work with from a high-level administrative point of view, and our end...

Nov 2021
||
(0)
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CMIO

Not a single feature has been added to Lightning Bolt Scheduling since we adopted it. The vendor...

Nov 2021
||
(0)
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CMIO

Before we were on Lightning Bolt Scheduling, we used a different scheduling platform and had several...

Nov 2021
||
(0)
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CMIO

Lightning Bolt Scheduling sometimes takes up to 10 hours to generate a schedule. If there are...

Nov 2021
||
(0)
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CMIO

We wish that PerfectServe's customer service were a little more responsive. When we call to voice...

Nov 2021
||
(0)
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Analyst/Coordinator

I really like Lightning Bolt Scheduling. We are using it to enter and extract schedules, so we like...

Oct 2021
||
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Analyst/Coordinator

PerfectServe is very responsive. The people are great. They put out new technology, and we just have...

Oct 2021
||
(0)
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Analyst/Coordinator

There have been some software issues with Lightning Bolt Scheduling, and the work has been a little...

Oct 2021
||
(0)
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Analyst/Coordinator

We want to have all of our on-call schedules in one place, and we don't have that right now. I don't...

Oct 2021
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(0)
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Analyst/Coordinator

Lightning Bolt Scheduling interfaces with another system that we use that is our HIPAA-encrypted way...

Oct 2021
||
(0)
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Analyst/Coordinator

I like Lightning Bolt Scheduling better than the methods I have used in the past. I don't know of a...

Oct 2021
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(0)
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Analyst/Coordinator

Lightning Bolt Scheduling is like anything else. Once someone has learned how to use it, it is so...

Oct 2021
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(0)
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Analyst/Coordinator

No one at our facility seems to have an issue with PerfectServe. The software is pretty simple, and...

Oct 2021
||
(0)
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Analyst/Coordinator

Any charges that I have had were for the system itself. Anytime I have had a question or needed...

Oct 2021
||
(0)
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Analyst/Coordinator

In terms of ongoing phone and web support, we are in a different time zone than the support people,...

Oct 2021
||
(0)
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Analyst/Coordinator

PerfectServe was good about answering my questions during the implementation. They advised us on...

Oct 2021
||
(0)
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Analyst/Coordinator

I have only called PerfectServe when I have needed them, and they have been responsive. Their...

Oct 2021
||
(0)
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Physician

Lightning Bolt Scheduling gets the job done. It is really consistent. It doesn't have any...

Sep 2021
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Physician

We have a small number of people, but the vendor is still very responsive. They do their best to...

Sep 2021
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(0)
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Manager

I was frequently getting emails about bugs that were being fixed during implementations. One thing...

Sep 2021
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Manager

The training is fine. The product is very user friendly, so there really wasn’t very much training...

Sep 2021
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(0)
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Manager

The product worked great and worked as promoted. I actually have recommended the product to others....

Sep 2021
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(0)
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Manager

Lightning Bolt Scheduling is very user friendly. The only thing that was confusing was creating the...

Sep 2021
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(0)
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Manager

In some of the upgrades, I was hoping for functionality like the drag and drop, and PerfectServe...

Sep 2021
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(0)
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Manager

The only forms of communication I got from PerfectServe were emails telling me about bug fixes or...

Sep 2021
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(0)
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Manager

We are getting rid of Lightning Bolt Scheduling. We are going to go with another product....

Sep 2021
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(0)
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Manager

Lightning Bolt Scheduling did not have functionality like our new product does to download schedules...

Sep 2021
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(0)
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Manager

For smaller facilities, Lightning Bolt Scheduling is great. It has been great for the past few...

Sep 2021
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(0)
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Manager

I was assigned a technician who was available any time I needed them. I could email them, and they...

Sep 2021
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Manager

When we need help or have questions, the support people are very positive. They are there when we...

Aug 2021
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Manager

I like the fact that the vendor wants more integration, and we are trying to get them more because...

Aug 2021
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Manager

I would like the vendor to really make sure that the queuing of their releases is done well for all...

Aug 2021
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(0)
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Manager

Like any vendor, PerfectServe promises the world, and then we get what we get sometimes. But for the...

Aug 2021
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(0)
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Manager

I can’t speak for their other clients, but for us, the vendor does avoid charging for every little...

Aug 2021
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(0)
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Manager

The ease of use is not great. The software is a little nuanced. If the internal scheduler is not set...

Aug 2021
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(0)
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Manager

The vendor informs us very well of upgrades or implementations. We can test an upgrade to make sure...

Aug 2021
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(0)
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Manager

A lot of functionality goes with schedules, such as payroll information, analytics, reporting, and...

Aug 2021
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(0)
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Manager

We feel nickel-and-dimed by PerfectServe. Our current costs are based on a per-user, per-integration...

Aug 2021
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(0)
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Manager

There was some miscommunication from PerfectServe during our implementation and go-live process....

Aug 2021
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(0)
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Manager

Our training timeline felt compressed. Many of our new users struggled to learn the system because...

Aug 2021
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(0)
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Manager

The system is reliable, but it has a long loading time. Those minutes add up. Public views are also...

Aug 2021
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(0)
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Manager

The support that we have received for the product has been excellent, and the vendor's response time...

Aug 2021
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(0)
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Manager

We came to Lightning Bolt Scheduling from an antiquated product with a flat fee, and we haven't seen...

Aug 2021
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(0)
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VP/Other Executive

I would like to be able to run easier reports, meaning I would like to just type a date range in....

Jul 2021
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(0)
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VP/Other Executive

I was accustomed to using a competitor's product for scheduling. Lightning Bolt Scheduling just...

Jul 2021
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(0)
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VP/Other Executive

It is nice that the product allows people to swap shifts in the system. I like setting up rotations...

Jul 2021
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(0)
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VP/Other Executive

Every time I have a question, I shoot an email, and PerfectServe responds pretty quickly, so the...

Jul 2021
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Manager

The old system allowed me to see the provider's schedules in Outlook, but I can't do that anymore....

Jul 2021
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(0)
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Manager

The system is amazing, and it definitely saves me time. Lightning Bolt Scheduling integrates with...

Jul 2021
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(0)
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Manager

The latest upgrade has been way better overall. It is a lot easier and more efficient. The only...

Jul 2021
||
(0)
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Manager

I can call or email PerfectServe whenever, and they usually respond within the hour. We always get a...

Jul 2021
||
(0)
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Analyst/Coordinator

PerfectServe is awesome. The response time is awesome. The vendor listens to what we have to say....

Jul 2021
||
(0)
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Analyst/Coordinator

We use PerfectServe heavily for our scheduling, and I make all the schedules for multiple types of...

Jul 2021
||
(0)
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Analyst/Coordinator

PerfectServe is now integrated with our EMR, and eventually, that is going to take another piece off...

Jul 2021
||
(0)
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Analyst/Coordinator

We get one bill a year from PerfectServe, and we know what it is going to be.

Jul 2021
||
(0)
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Analyst/Coordinator

I am a happy customer, but the moment that PerfectServe falls behind their competition, I will jump...

Jul 2021
||
(0)
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Analyst/Coordinator

I am very happy with the support that we have received from the vendor. They are very good. I can...

Jul 2021
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(0)
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Analyst/Coordinator

Lightning Bolt Scheduling helped us put together a group of very diverse providers with different...

Jul 2021
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(0)
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Analyst/Coordinator

I want the vendor to make the mobile platform a little more friendly. Right now, it is very easy to...

Jul 2021
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(0)
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Analyst/Coordinator

I always recommend Lightning Bolt Scheduling to other people and groups. I tell them that we are...

Jul 2021
||
(0)
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Analyst/Coordinator

We use Lightning Bolt Scheduling as a platform where radiologists can trade their shifts. The...

Jul 2021
||
(0)
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Analyst/Coordinator

I am working with PerfectServe's technical people as we prepare to roll the system out to more...

Jul 2021
||
(0)
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Analyst/Coordinator

Lightning Bolt Scheduling is part of our long-term plans. There are only two or three players in the...

Jul 2021
||
(0)
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Analyst/Coordinator

The good thing about Lightning Bolt Scheduling is that they have technical consultants who will work...

Jul 2021
||
(0)
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Analyst/Coordinator

Lightning Bolt Scheduling is one of the more expensive solutions on the market, but their service is...

Jul 2021
||
(0)
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Analyst/Coordinator

I know the ins and the outs of the software pretty well. I know how to do a lot of things because...

Jul 2021
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(0)
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Analyst/Coordinator

I have worked at a few sites and have used an assortment of different scheduling solutions....

Jul 2021
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(0)
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Analyst/Coordinator

The only thing that I don't like about Lightning Bolt Scheduling is that PerfectServe got rid of the...

Jul 2021
||
(0)
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Analyst/Coordinator

PerfectServe does pretty well, overall. I would give them much higher scores than our other vendor....

Jul 2021
||
(0)
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Physician

I can make a schedule 100% accurate with only one or two shifts deference in Lightning Bolt...

Jul 2021
||
(0)
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Physician

I was worried about moving to the solution's new GUI interface, but it is much easier to use. I like...

Jul 2021
||
(0)
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Physician

Sometimes, I feel like PerfectServe puts us on the back burner when we need help. We are a large and...

Jul 2021
||
(0)
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Physician

The last couple of encounters that I have had with the vendor have been better. They have given me...

Jul 2021
||
(0)
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Physician

It is cumbersome to introduce new rules and staff members to the solution. It is almost like the...

Jul 2021
||
(0)
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Analyst/Coordinator

I like how easy it is to schedule things with Lightning Bolt Scheduling. We were using Excel before...

Jul 2021
||
(0)
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Physician

I really like Lightning Bolt Scheduling. It works well for us. Prior to using the system, we did...

Jul 2021
||
(0)
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Physician

Lightning Bolt Scheduling provides an easy way to transmit schedules, including any changes. The...

Jul 2021
||
(0)
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Physician

When PerfectServe purchased Lightning Bolt Scheduling, we had a change in the service workflow. We...

Jul 2021
||
(0)
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Analyst/Coordinator

We are always improving our integrations. The more we can put information in and take information...

Jun 2021
||
(0)
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Analyst/Coordinator

The support for Lightning Bolt Scheduling has been fantastic. PerfectServe's service is very...

Jun 2021
||
(0)
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Analyst/Coordinator

Lightning Bolt Scheduling is the most robust scheduling platform available today. Complicated groups...

Jun 2021
||
(0)
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Analyst/Coordinator

Our Lightning Bolt Scheduling implementations and training have gone super smoothly. PerfectServe...

Jun 2021
||
(0)
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Physician

Lightning Bolt Scheduling is only as good as the time that users put into the product. If users...

Apr 2021
||
(0)
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Physician

PerfectServe does a really good job. We are working with them to develop the parts that we need for...

Apr 2021
||
(0)
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Physician

The fact that I can name our contact person from PerfectServe and give details about them means that...

Apr 2021
||
(0)
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Physician

Lightning Bolt Scheduling has helped us to improve our outcomes with patient mortality, length of...

Apr 2021
||
(0)
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Manager

We have multiple facilities, and Lightning Bolt has allowed us to put all of our facilities onto one...

Apr 2021
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(0)
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Manager

Everything has been virtual because of COVID-19, so Lightning Bolt been really good about jumping on...

Apr 2021
||
(0)
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Manager

The new version of the software is not compatible with the Adobe Acrobat Reader software anymore,...

Apr 2021
||
(0)
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Manager

Lightning Bolt’s ongoing support is really good. We had one person we were typically working with,...

Apr 2021
||
(0)
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Manager

I would inform a peer that Lightning Bolt is very hands on, even if they are not physically present....

Apr 2021
||
(0)
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Physician

If a schedule is possible to be made, it can be made. I trialed another system a few years ago, and...

Mar 2021
||
(0)
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Physician

There are things that are still old. The vendor is concentrating on the user, and that is great, but...

Mar 2021
||
(0)
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Physician

The quality of support for Lightning Bolt Scheduling dropped when they got acquired by their new...

Mar 2021
||
(0)
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Physician

The vendor made a change in their user interface, and I actually thought the change was going to be...

Mar 2021
||
(0)
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Manager

When I have an issue or a question, I can send an email to a Lightning Bolt representative and...

Mar 2021
||
(0)
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Manager

I would tell others that putting in schedules, maintaining them, and keeping track of things is...

Mar 2021
||
(0)
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Director

Lightning Bolt's implementation services were wonderful. There was a specific person that was a...

Mar 2021
||
(0)
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Director

Lightning Bolt is awesome. I love Lightning Bolt Scheduling. We only use a small portion of the...

Mar 2021
||
(0)
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Director

I would tell others who are looking at this solution that they will be getting wonderful support and...

Mar 2021
||
(0)
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Director

Lightning Bolt has been really good. If they are going to increase their prices, they will send out...

Mar 2021
||
(0)
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Director

The vendor's people are experienced in computer technology, and I am not. Sometimes, I have to ask...

Mar 2021
||
(0)
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Director

If the vendor notices an issue, they will fix it in their next update or sooner. They are on top of...

Mar 2021
||
(0)
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Director

Lightning Bolt's executives call us a couple of times a year to see how we are doing. I think that...

Mar 2021
||
(0)
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Physician

Lightning Bolt comes close to keeping all of their promises. They eventually deliver on just about...

Mar 2021
||
(0)
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Physician

We are a relatively small shop, so we frequently call the vendor and ask them to make changes to...

Mar 2021
||
(0)
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Analyst/Coordinator

A lot of the training is dependent on the end users and how much they want to put into receiving the...

Mar 2021
||
(0)
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Analyst/Coordinator

As we are changing our schedule needs, we are always finding more that the system can do than it...

Mar 2021
||
(0)
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Analyst/Coordinator

We meet with the vendor frequently. Their engineer sometimes meets with different departments....

Mar 2021
||
(0)
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Analyst/Coordinator

If anyone asks me about Lightning Bolt Scheduling, I tell that person that it is a great product and...

Mar 2021
||
(0)
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Analyst/Coordinator

We have been with Lightning Bolt for several years now, and they have been pretty invested in our...

Mar 2021
||
(0)
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Analyst/Coordinator

We need to get reports on how many assignments people work, how many holidays people work, and...

Mar 2021
||
(0)
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Analyst/Coordinator

If we had to make the schedule by hand on our own, it would be a nightmare. There are ways to pull...

Mar 2021
||
(0)
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Analyst/Coordinator

The system isn't really making our physicians any more efficient. The system probably saves a lot of...

Mar 2021
||
(0)
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Manager

We have been using the solution for a long time, and our provider group is very large. Adding more...

Mar 2021
||
(0)
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Manager

The support people have by far the best response rate that I have gotten from any vendor. I can...

Mar 2021
||
(0)
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Manager

Upgrades are well worth the wait. When Adobe Flash Player was going away, Lightning Bolt was very...

Mar 2021
||
(0)
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Manager

I talk to my account representative often. Our executive checks in with me every few months to make...

Mar 2021
||
(0)
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Manager

The time and effort we all put in to get things rolling was really worth it. The price Lightning...

Mar 2021
||
(0)
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Manager

Lightning Bolt Scheduling is not the easiest program to use; I have used other programs for staffing...

Mar 2021
||
(0)
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Manager

Some departments were completely happy with the system. Because of our complexities, it is hard to...

Mar 2021
||
(0)
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Manager

The hardest part was learning how to use the system, especially with how we were set up to do the...

Mar 2021
||
(0)
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Manager

We are utilizing the system the best we can, and the nice part is that it does connect with our...

Mar 2021
||
(0)
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Manager

Lightning Bolt was very flexible. When we had an issue or problem, they were very willing to try to...

Mar 2021
||
(0)
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Manager

If I could go back to the drawing board and set things up differently, maybe Lightning Bolt’s...

Mar 2021
||
(0)
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Physician

The main benefit I have seen from the product is that I can enter different weights for different...

Feb 2021
||
(0)
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Physician

I definitely use the vendor’s support. Anytime I have a question or need the support people to make...

Feb 2021
||
(0)
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Physician

Since Adobe Flash Player is no longer supported, the new interface isn't quite as intuitive as it...

Feb 2021
||
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Physician

A little while back, I looked at all of the different options and went through all of the vendors'...

Feb 2021
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VP/Other Executive

With our Lightning Bolt implementation, I was really concerned because of a tight timeline, but they...

Jan 2021
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VP/Other Executive

We moved over to Lightning Bolt Scheduling because it is fully integrated with our other solutions....

Jan 2021
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VP/Other Executive

So far, I haven’t heard anything negative about Lightning Bolt Scheduling since it has been...

Jan 2021
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Manager

The vendor needs to get better at their integration. We have to use a lot of our own staff to make...

Jan 2021
||
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Manager

The solution is great for end users, and it is getting even better. The things that the vendor is...

Jan 2021
||
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Manager

I talk to the executives of Lightning Bolt regularly. Whenever I need to meet with them, they are...

Jan 2021
||
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Manager

Lightning Bolt Scheduling is a comprehensive scheduling tool that can be utilized in multiple ways....

Jan 2021
||
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Manager

The application works fantastically. Our payroll integration, on-call system, and advanced rules...

Jan 2021
||
(0)
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Analyst/Coordinator

I have only used this system and one other system for scheduling. The Lightning Bolt system is...

Jan 2021
||
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Analyst/Coordinator

We have night shifts and day shifts. Because the night shifts are long, we never schedule them back...

Jan 2021
||
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Analyst/Coordinator

I called Lightning Bolt about a situation. I had published our schedule and couldn't find something...

Jan 2021
||
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Analyst/Coordinator

The level of support has been excellent since we figured out which phone number to call. The vendor...

Jan 2021
||
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Analyst/Coordinator

When we are working on an existing schedule, it would be lovely if there were an easy way to add a...

Jan 2021
||
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Analyst/Coordinator

The solution works very well. Our call schedule pulls from it, and that happens seamlessly. The...

Jan 2021
||
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Analyst/Coordinator

Lightning Bolt keeps coming out with new things, but I am not searching for a lot. I always have the...

Jan 2021
||
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Manager

The system did not work for our outpatient group. That had nothing to do with what the system was;...

Jan 2021
||
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Manager

We learned of the Lightning Bolt system through the hospitalist. When that person told me what the...

Jan 2021
||
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Manager

Lightning Bolt is very good at implementations and upgrades. I haven't had any trouble with the...

Jan 2021
||
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Manager

When Lightning Bolt comes up with something, they will talk to us about the new thing to see whether...

Jan 2021
||
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Manager

I have an assigned person that I can go to. That person is phenomenal. I never have to send emails...

Jan 2021
||
(0)
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Manager

I am not aware of any other programs or what they cost, but we think that the Lightning Bolt system...

Jan 2021
||
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Manager

If I presented a situation to the vendor, they would try to figure out how to do the thing if they...

Jan 2021
||
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Manager

Lightning Bolt does a fantastic job. They have training that we can go to, but with COVID-19, we...

Jan 2021
||
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VP/Other Executive

We are ending our relationship with Lightning Bolt. When we did a demo with another vendor, the...

Dec 2020
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VP/Other Executive

Overall, I would give Lightning Bolt a B+. They did well. Their support was hit or miss. Either they...

Dec 2020
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