Lightning Bolt Scheduling
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Other Observations & Comments
I selected the software, and it is good, but if I were starting over again, I might choose a...
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Lessons Learned
I feel like we overpaid for Lightning Bolt Scheduling since I use it within a limited scope. I don't...
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Interfacing and Integration
The vendor needs to stay on top of integrations to keep the solution moving. That is where they need...
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Functionality and Upgrades
I like the color coding that Lightning Bolt Scheduling offers. Each physician has their own color,...
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Other Observations & Comments
My physicians would like to be able to request calendars six months out. I don’t know whether that...
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Functionality and Upgrades
There is an app for physicians to see and use on their phones. Even doctors who aren't tech savvy...
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Service and Support
We have a dedicated support person from PerfectServe. I send a message directly to the person...
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Other Observations & Comments
We have been very lucky with PerfectServe. They have been very helpful. They have offered things at...
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Relationship
We have been extremely satisfied with PerfectServe’s training. We work with the support people...
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Other Observations & Comments
The product is fairly easy to use. Each time we do a build, something happens, but that could be...
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Service and Support
If I have issues or want to make the process with the product smoother, I contact the vendor...
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Other Observations & Comments
I just make the product work. The vendor offers a lot of additional things, like webinars. But I am...
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Functionality and Upgrades
Setting up a new user is not hard, and the vendor has an app that is pretty user friendly. People...
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Functionality and Upgrades
The product’s ability to automate the scheduling process is great. So much goes into making the...
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Implementation and Training
The vendor is pretty good about upgrading things and letting us know. They also have a lot of...
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Other Observations & Comments
The software is incredibly powerful, and there is almost always a way to capture what we want to...
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Relationship
It is hard for me to know how much of our earlier issues we were having were related to the...
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Relationship
Our representative from PerfectServe is phenomenal. When we send them an email, they always respond...
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Interfacing and Integration
It is nice for us to have all of our call schedules in one place within Lightning Bolt Scheduling....
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Other Observations & Comments
Using Lightning Bolt Scheduling is much easier than the old way that I used to do scheduling with...
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Functionality and Upgrades
The product has some little glitches and things that slow down my workflow. Things could be...
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Functionality and Upgrades
We are using Lightning Bolt Scheduling to have an online version of the schedule that everyone can...
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Service and Support
As an organization, we have considered other products in the past, but the technical support team at...
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Interfacing and Integration
Lightning Bolt Scheduling doesn't have the APIs to really integrate with some of the other...
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Lessons Learned
The software is incredibly powerful and incredibly customizable. Whenever I ask the vendor whether...
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Functionality and Upgrades
One of the things that is really great about Lightning Bolt Scheduling is that physicians can...
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Functionality and Upgrades
The way that Lightning Bolt Scheduling is set up is very clean. I like that we can color coordinate...
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Functionality and Upgrades
The solution has a draft version for its schedules that allows us to highlight certain physician...
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Lessons Learned
I would be very happy to recommend Lightning Bolt Scheduling to anyone based on our experience and...
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Implementation and Training
PerfectServe is always teaching me things when it comes to training.
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Interfacing and Integration
Not everything is perfect, but PerfectServe is helping us integrate with the things we need to....
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Functionality and Upgrades
I don’t hear any complaints about the system’s ease of use. We are a very demanding customer, so we...
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Service and Support
When we call PerfectServe, they answer, and they are on top of whatever we need. I have access to...
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Functionality and Upgrades
There are some problems that PerfectServe should catch that they don’t. We find glitches and issues...
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Future Outlook
PerfectServe has been great to work with. We have had a couple of recent hiccups, but I think our...
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Implementation and Training
We have a unique structure at our organization, so we have a unique relationship with PerfectServe,...
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Functionality and Upgrades
I need the doctors to be scheduled equally in places throughout the week, the month, and the year,...
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Service and Support
I have never used the support team from PerfectServe because I have always used the same...
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Relationship
PerfectServe never really does anything before I initiate things. The vendor never reaches out to me....
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Other Observations & Comments
I like Lightning Bolt Scheduling, but the product is very difficult in the beginning. If a provider...
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Implementation and Training
There wasn’t a lot of training for the tool, but it doesn’t require a lot. Maybe the vendor shows...
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Service and Support
The customer service is impeccable. I have never had to call the customer service line. I send an...
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Other Observations & Comments
When I schedule something for a doctor, they always ask me to put it in Lightning Bolt Scheduling...
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Functionality and Upgrades
I would tell a peer that Lightning Bolt Scheduling is intuitive and easy to use. There is more than...
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Relationship
Our product support person is wonderful. Anytime I reach out to them, they get back to me pretty...
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Functionality and Upgrades
I like being able to generate schedules in Lightning Bolt Scheduling. I can generate months at a...
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Functionality and Upgrades
The analytics need some improvement. There could be more reports on the analytics side, or...
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Interfacing and Integration
Bringing the schedule online and into our electronic health record has brought a lot of benefits. We...
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Functionality and Upgrades
The vendor has a lot of products that can take the scheduling product and turn it into a...
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Functionality and Upgrades
PerfectServe hasn’t delivered anything new in the past couple of years.
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Service and Support
The vendor has really good point-of-care service. When we have problems, they are usually fixed very...
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Service and Support
The vendor does not usually go to go out of their way, but when they know things are coming down the...
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Other Observations & Comments
We have had to make some executive calls to the vendor, and every time we have dealt with the...
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Relationship
PerfectServe has been working with us a lot on integrating some more of their solutions into one of...
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Functionality and Upgrades
The documentation of data has been lacking for some time. I have seen things slowly improve. There...
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Other Observations & Comments
The vendor did a nice job in their last conference of highlighting work they are doing around...
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Functionality and Upgrades
I like Lightning Bolt Scheduling. It is a great platform for everybody that uses it and serves as a...
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Relationship
PerfectServe is always doing little updates and making additions here and there. The vendor also...
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Functionality and Upgrades
Utilizing the automatic scheduling feature is one of my pain points with Lightning Bolt Scheduling....
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Relationship
The vendor's support is always super quick. PerfectServe sends emails out ahead of time when they...
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Functionality and Upgrades
PerfectServe understands the space in which we work, so being able to automatically generate the...
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Interfacing and Integration
We would like to see more development toward more integrations within PerfectServe’s other products...
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Functionality and Upgrades
The operation of the company and the product changed when PerfectServe took over, but the transition...
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Functionality and Upgrades
When I do schedules, I would like to be able to add multiple people at once and then submit things...
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Functionality and Upgrades
I like that we can use the app and that I can change things. If a physician calls me at home because...
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Relationship
PerfectServe’s major strength is their consistency and their integrity. They always say what they...
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Interfacing and Integration
I don’t have a lot of feedback for improvement for Lightning Bolt Scheduling, but there is always...
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ROI / Cost
I was absolutely resistant to changing to Lightning Bolt Scheduling, and now I can kick myself that...
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Functionality and Upgrades
Once we got into Lightning Bolt Scheduling to do things, it was not so bad to learn.
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Service and Support
When we first started, we had so much higher-level support from Lightning Bolt Solutions, but we...
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Functionality and Upgrades
We do not do a monthly basis for scheduling. We go in a four-week block, so we get 13 months out of...
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Functionality and Upgrades
We do not notice when there is something new in Lightning Bolt Scheduling. Our things function the...
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Other Observations & Comments
I recommend Lightning Bolt Solutions all the time on social media. Whenever someone else recommends...
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Relationship
When we add more people, we have to buy a license. The vendor is really good at telling us who does...
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Functionality and Upgrades
The vendor is limited to what they do in their segment, so knew what we were getting with the...
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Implementation and Training
We don't have to train on the product too much, and PerfectServe doesn't really support the system....
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Functionality and Upgrades
We don't really manage Lightning Bolt Scheduling across organizations. The system is pretty robust...
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Service and Support
PerfectServe's people are experts at getting things implemented and getting user groups set up. We...
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Relationship
PerfectServe is very proactive. When they had issues with Adobe, they moved forward much faster than...
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Functionality and Upgrades
There are a few nuances in the system that would be great if they were different. Otherwise, the...
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Service and Support
I have dealt with our representative through email and virtual meetings. That person is responsive...
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Functionality and Upgrades
The system is easy to learn and has a lot of capabilities that I haven't even thought about. When we...
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Interfacing and Integration
We are not fully using the scheduling system, but it has technology that saves us time by connecting...
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Implementation and Training
I am still trying to figure out the best way to do training for new staffers. PerfectServe does...
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Relationship
My biggest success with Lightning Bolt Scheduling is when nobody calls me because that means they...
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Technology
I like that everything is online with Lightning Bolt Scheduling. We are paperless, and communication...
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Functionality and Upgrades
The accessibility of the app is a positive thing. We can call or text each other. People are...
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Functionality and Upgrades
I would like to add additional reports. I am looking for daily schedule reports. The report I had...
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Functionality and Upgrades
Compared to other products that I know, I am very satisfied with Lightning Bolt Scheduling. I don't...
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Service and Support
I am completely and totally satisfied with PerfectServe’s customer service. I have a point person,...
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Functionality and Upgrades
We haven't really gone through a lot of upgrades, and maybe that is a bit of an issue. There haven't...
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Implementation and Training
We have only a few users that regularly interface with the system. PerfectServe is really good at...
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Functionality and Upgrades
None of my end users use Lightning Bolt Scheduling, and I don’t know whether that indicates that my...
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Functionality and Upgrades
The block-scheduling functionality is very good and is something for the vendor to potentially...
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Interfacing and Integration
PerfectServe is probably not part of our long-term plans. We are potentially going to an...
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Relationship
I don't know who the executives are, but the people that I have talked to have been fantastic....
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Other Observations & Comments
There is one area that the vendor could improve upon that would make our experience better. If the...
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Technology
I don't think PerfectServe has come out with anything new since we started with them.
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ROI / Cost
PerfectServe was very agreeable, flexible, and innovative in terms of the ways that we wanted to use...
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Interfacing and Integration
We would like the integration to our EMR to take away the manual process of taking the schedule out...
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Implementation and Training
I would like to understand the reporting better, but I couldn't say that the reporting isn't where...
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Relationship
PerfectServe has been a great team to work with. Initially, we had a bit of a slow start just...
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Technology
Lightning Bolt Scheduling has a mobile app option, but the app is not robust and is not too...
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Functionality and Upgrades
We get out of Lightning Bolt Scheduling what we put into it. With that said, I don’t have the time...
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Service and Support
Lightning Bolt Scheduling has a fairly good user interface, and the vendor has excellent customer...
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Sales and Contracting
We have been trying to implement Lightning Bolt Scheduling for a while, but we have struggled to...
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ROI / Cost
Our contacts at the vendor have shifted a couple of times. We are considering leaving the vendor due...
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Functionality and Upgrades
When I create a schedule in the product, the product always schedules exactly how I want it to. The...
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Service and Support
When I have a problem or need to change something in the system, I just email the support team, and...
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Service and Support
We have had very good customer service with PerfectServe. We have an assigned person who we talk to,...
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Functionality and Upgrades
Our team and doctors like PerfectServe's software, and it is the only tool that we use to get ahold...
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Implementation and Training
We don't really get any ongoing training. But the initial training was very good.
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Functionality and Upgrades
When a physician has to miss a shift and is on call, we take them off, but Lightning Bolt Scheduling...
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Relationship
The vendor has kept promises regarding things that we have gone to them for. The vendor has listened...
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Functionality and Upgrades
We don't have the amount of physician buy-in that we would like. The system is missing some specific...
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ROI / Cost
Lightning Bolt Scheduling certainly reduces the alternative of having to do things in Excel. The...
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Functionality and Upgrades
The solution automatically generates schedules. We can add rules to it in our own time, and that has...
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Functionality and Upgrades
We use the solution for our schedules, and it has been great. The system's app is easy to use, and...
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Functionality and Upgrades
Regarding the ease of use in Lighting Bolt Scheduling, it can be a little tricky for newer people to...
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Implementation and Training
The vendor's initial training was really great. I liked all of the printed materials and resources...
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Relationship
The vendor has worked with us to meet our needs, and we are grateful for that.
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Service and Support
I feel like I am a tough cookie when it comes to customer service. When my organization chooses a...
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Other Observations & Comments
The only issue I have with PerfectServe is that there seems to be a lot of turnover in their...
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Functionality and Upgrades
I think the product is easy to use. The system has a ton of flexibility and a lot of different...
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Relationship
PerfectServe has done a good job at letting me know when their people transition into other roles...
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Lessons Learned
I would tell other providers about the flexibility and the different options that they have for...
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Service and Support
When it comes to PerfectServe's customer service, their representatives respond quickly to emails.
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Relationship
The vendor’s support is much improved since PerfectServe took over. Our account manager is much more...
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Relationship
Since PerfectServe bought Lightning Bolt Scheduling, it has become a better product. The support...
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Functionality and Upgrades
The assignment names have limited characters. For instance, with our hospitalist group, we had to...
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Service and Support
When we found a glitch, we called our representative, who is always abreast of everything. If our...
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Other Observations & Comments
I tell other departments that are starting to come along that they are going to love Lightning Bolt...
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Functionality and Upgrades
I absolutely love Lightning Bolt Scheduling. Before we started using the system, a lot of my...
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Functionality and Upgrades
In Lightning Bolt Scheduling, I can create the scheduling rules for each doctor with ease. The...
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Implementation and Training
During training, we needed the trainer to make an improvement so that we could understand the...
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Functionality and Upgrades
The reason we use the system so minimally and do things manually is that the system no longer allows...
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ROI / Cost
Lightning Bolt Scheduling is worth every penny. I like the functionality and the ease of it. Once we...
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Relationship
I like working with the vendor's team. We have a great resource who helps us all a lot. They are...
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Functionality and Upgrades
I don’t know whether this is an enterprise thing or not, but Lightning Bolt Scheduling continues to...
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Functionality and Upgrades
The vendor put out what they considered to be an upgrade, but for us, it wasn’t an upgrade. We used...
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Relationship
PerfectServe was very up front with us when they said that they would be doing away with some of the...
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Sales and Contracting
With PerfectServe, we have always paid the same flat rate, and our bill has never changed.
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Relationship
We wanted to keep things as they were in the beginning and to keep some of the system’s features,...
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Implementation and Training
The vendor did try to train us and to help us navigate things, and they were really helpful in that.
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Lessons Learned
I build schedules in Lightning Bolt Scheduling, and the way I have my schedule set up is by block...
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Relationship
If PerfectServe had more information readily available to me, I would reach out. I had a...
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Future Outlook
I would recommend the product to a peer. I think the product does so much more than what I am using...
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Functionality and Upgrades
Lightning Bolt Scheduling is easy to use for my physician scheduling. It is easy for the doctors to...
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Relationship
PerfectServe has reached out numerous times to meet with me to discuss any feedback I have, and...
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Functionality and Upgrades
I love Lightning Bolt Scheduling. It is easy to use, it works, and it gets the job done. Using...
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Service and Support
PerfectServe’s support is amazing. When I get stuck, I call and email the support team, and they are...
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Interfacing and Integration
Lightning Bolt Scheduling integrates well with our EMR. We haven't had any issues, so I love...
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Implementation and Training
PerfectServe does a fine job with the implementations because I never know that the system is being...
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Implementation and Training
We had a bit of a hang-up during the implementation, but that was resolved. The representative we...
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Implementation and Training
Both the initial and ongoing training have been stellar. The first trainer was so good that we...
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Functionality and Upgrades
The product works great for my very straightforward, typical hospital medicine areas. The algorithms...
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Service and Support
PerfectServe has very good customer service. Since the beginning, I have met with a very high-level...
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Functionality and Upgrades
Sometimes the reports are a little harder to navigate and create on our own, so some of the...
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Lessons Learned
My only pain point with the system is that the rules are either too soft or too hard; there is not a...
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ROI / Cost
The system is absolutely a game changer. The hour or two I spend once a quarter working with our...
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Functionality and Upgrades
PerfectServe is fine. They have been doing pretty well with implementation and upgrades. Their...
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Other Observations & Comments
We have a contract with PerfectServe, but if our organization doesn’t utilize all the things that...
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Sales and Contracting
By and large, PerfectServe keeps their promises. The one thing that the vendor didn't do is...
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Implementation and Training
I haven't been a part of the training from PerfectServe. I know how to use the software because our...
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Functionality and Upgrades
There haven't been any downtimes with Lightning Bolt Scheduling. The mobile interface could probably...
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Functionality and Upgrades
The end-user experience with Lightning Bolt Scheduling is pretty good, but it makes the scheduling...
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Relationship
The vendor seems to wait to hear from us before telling us about changes, new features getting...
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Relationship
I almost never hear anything from the PerfectServe executives, and when I do, that is because our...
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Other Observations & Comments
I really don't know that we consider Lightning Bolt Scheduling to be driving outcomes aside from...
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ROI / Cost
Lightning Bolt Scheduling has two types of scheduling licenses. The basic licenses are where the...
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Technology
It seems like the product that we went live with years ago has not undergone any significant...
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Interfacing and Integration
Lightning Bolt Scheduling integrates with Outlook and our secure messaging application, so I have no...
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Relationship
Generally, when we talk to PerfectServe about support issues, the vendor is quite responsive. If we...
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Other Observations & Comments
There is a ramp-up period before using the product. The software is a new tool and new technology,...
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Relationship
The vendor is great. They are a great vendor to work with, and they are a really great partner. I...
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ROI / Cost
The system has a lot of value, but that value comes with a price tag. We have to really use...
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Sales and Contracting
The product is good and sound. The vendor has followed through on what was promised.
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Relationship
The vendor's service is excellent. The consultants that help with the implementation are very good....
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Lessons Learned
I wish our departments who were implementing the product had known ahead of time about the big-time...
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ROI / Cost
The product drives tangible outcomes because of how we are leveraging, optimizing, and using the...
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Service and Support
PerfectServe has been really easy and good to work with when we have needed to add new facilities....
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Service and Support
The vendor's response time is phenomenal; they are really good at communicating in a timely manner....
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ROI / Cost
We did have some issues with pricing at one point because adding a physician was quite expensive....
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ROI / Cost
Lightning Bolt Scheduling is a great system and we are happy with it. We moved away from the system...
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ROI / Cost
The vendor keeps to their word in terms of the product. When we spread the system to different...
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Service and Support
The vendor did a lot to really support us during the customization of the system. We came up with...
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Lessons Learned
I have spent many hours using the system trying to design it to be a lot easier for end users....
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Relationship
We have regular meetings with the vendor to talk about the system, and they work hard to try to...
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Functionality and Upgrades
Lightning Bolt Scheduling is very user friendly and easy to use. We don't use the system to its full...
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Service and Support
The vendor's support people are good. Whenever I call the vendor's help desk or send them a message,...
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Service and Support
Our experience with Lightning Bolt Scheduling has been very positive. I have received tremendous...
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Implementation and Training
The system had an upgrade not too long ago that left me a nervous wreck, but the vendor walked me...
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Functionality and Upgrades
I have to do a bit of manual scheduling work in the system. Sometimes, the things that we want to...
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Interfacing and Integration
When we are ready to do integrations, the vendor is ready too.
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Relationship
We have a good relationship with PerfectServe. We have lots of visibility into the work that they...
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Functionality and Upgrades
Everything isn’t all perfect rainbows and unicorns all the time with PerfectServe. There have been...
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Future Outlook
PerfectServe has some strong enhancements coming up. They just updated their mobile application as...
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Functionality and Upgrades
We would like to see PerfectServe develop more in the realm of communication. We would like to be...
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Interfacing and Integration
We are working toward some integration goals, but we are currently not there yet.
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Lessons Learned
We know who PerfectServe’s competitors are, and we do demos with them every year. We talk to other...
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Functionality and Upgrades
We are heavy on the rules, but not so much the logic. The solution is powerful enough that if we...
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Service and Support
Lightning Bolt’s customer service is top notch. The representatives we work with are second to none....
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Functionality and Upgrades
Everybody's needs are unique, and I didn't write the codes in the Lightning Bolt software, so it...
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Service and Support
We have typically worked with our consultant, and they have helped us get everything set up and have...
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Functionality and Upgrades
There are some pros and cons to PerfectServe's product. At the end of the day, Lightning Bolt...
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Service and Support
The customer support at PerfectServe is first rate. While the program itself has some nuances that...
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Win/Loss - Why they were selected (by current clients)
During our hospital system's discussion of leaving our at-the-time scheduling product, PerfectServe...
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Functionality and Upgrades
The product is good. We have a very complex schedule with hundreds of rules and requests, and...
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Lessons Learned
I personally would not buy this system again. It is not my fantasy, but our organization loves it.
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Service and Support
The vendor does keep their promises. They have been working hard to meet our needs. They offer...
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Interfacing and Integration
The system is still not interfacing the way we would like it to.
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Functionality and Upgrades
I hope my satisfaction with the system is better a year from now. The program is a little clunky,...
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Functionality and Upgrades
Lightning Bolt Scheduling works great and is user friendly, cost effective, and customizable....
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Service and Support
Lightning Bolt Scheduling just runs itself. I don't have any IT issues or anything. If we need...
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Relationship
I don't have to talk to the people at PerfectServe. As far as I am concerned, that is great. No one...
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Functionality and Upgrades
There are a couple of little things that drive me crazy. Sometimes we can't print or export a PDF....
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ROI / Cost
I like Lightning Bolt Scheduling because I can build my own rules. The customer service...
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