Lightning Bolt Scheduling Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Physician

Product

Lightning Bolt Scheduling delivers what it promises. More departments have come to use Lightning...

Nov 2023
||
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Physician

Operations, Product

After undergoing the training, people find Lightning Bolt Scheduling relatively straightforward. It...

Nov 2023
||
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Physician

Relationship

PerfectServe is very responsive to questions. We use their basic support structure, but we also have...

Nov 2023
||
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Physician

Product

PerfectServe seems to upgrade the product and make it better. They do various upgrades that...

Nov 2023
||
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CEO/President

Relationship

Initially, our experience with PerfectServ was rocky. However, it has gotten much better because we...

Nov 2023
||
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CEO/President

Operations

The implementation was challenging. Perhaps we didn’t have the right expectations. I spend a lot of...

Nov 2023
||
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CEO/President

Product

I wish the rules we give worked better. I wish the system would do what we ask it to do. We have a...

Nov 2023
||
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CEO/President

Relationship

I’m pleased with the responsiveness and the support. I am one of the schedulers. People who aren’t...

Nov 2023
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Analyst/Coordinator

Operations

There are a lot of steps to get the program up and running. There are days I teeter on the edge of...

Nov 2023
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Director

Relationship

PerfectServe is always available for whatever we need. When we needed help with something at one...

Oct 2023
||
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Director

Loyalty, Product

PerfectServe hasn't been able to connect Lightning Bolt Scheduling to a certain system. I'm sure...

Oct 2023
||
(0)
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Director

Culture, Loyalty

The reason why we went with PerfectServe was that we didn't really need a platform with a lot of...

Oct 2023
||
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Director

Relationship

The vendor is always accessible if I have questions, and they are very responsive. I always...

Oct 2023
||
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Manager

Product

We integrated our schedules with Lightning Bolt Scheduling with our Epic system, so we don't have a...

Oct 2023
||
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Manager

Operations

I and a lot of other managers are used to using and doing other things in different types of...

Oct 2023
||
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Manager

Relationship

The representatives assigned to our organization have been extremely supportive and available. There...

Oct 2023
||
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Manager

Product

Our physicians and nurses are on rotations between different inpatient positions and elective care,...

Oct 2023
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VP/Other Executive

Relationship

I don't demand a lot from PerfectServe, but every time I have reached out to them, they have kept...

Oct 2023
||
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VP/Other Executive

Product

My colleagues would probably disagree with my satisfaction rating for the ease of use for end users....

Oct 2023
||
(0)
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Director

Relationship

The person who I go to for Lightning Bolt Scheduling is phenomenal and very responsive. That has...

Oct 2023
||
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Director

Product

We have had some issues with trying to get Lightning Bolt Scheduling to communicate with the...

Oct 2023
||
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Director

Value

I haven't seen any changes in the charges unless there is a yearly increase. There is nothing that...

Oct 2023
||
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Director

Relationship

I have an account representative that I send changes to. If a doctor's template changes, they go to...

Oct 2023
||
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Director

Product

In the past, our rules have been difficult. Our physicians have covered multiple different...

Oct 2023
||
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Analyst/Coordinator

Product

I like how customizable Lightning Bolt Scheduling is. It can be very tailored to our end users'...

Sep 2023
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Analyst/Coordinator

Relationship

PerfectServe is excellent on every level. Their customer support is spot on. They are innovative....

Sep 2023
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Analyst/Coordinator

Product

Lightning Bolt Scheduling is a great communication tool that all staff and providers can access to...

Sep 2023
||
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Analyst/Coordinator

Relationship

PerfectServe has sent things to explain things that have gone wrong with some of the upgrades and...

Sep 2023
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Analyst/Coordinator

Operations

PerfectServe did really well with the initial training. I haven't really needed much since then....

Sep 2023
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Analyst/Coordinator

Product

There is a print feature in Lightning Bolt Scheduling where we can print the daily schedule, and it...

Sep 2023
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Manager

Value

The value we get with Lightning Bolt Scheduling is integration with everything else that I own....

Sep 2023
||
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Manager

Relationship, Product

There is nothing PerfectServe could improve or do a little better because we have worked so hard the...

Sep 2023
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Director

Relationship, Operations

PerfectServe's product is a bit of a light lift to deploy. PerfectServe is a much smaller company,...

Sep 2023
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Director

Loyalty, Product, Value

We put in Lightning Bolt Scheduling for a specific reason, and when we put it in, we got a tangible...

Sep 2023
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Manager

Product

I'm extremely happy with PerfectServe. Lightning Bolt Scheduling is very user friendly. I can input...

Sep 2023
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Manager

Product, Value

The product operates on a monthly basis, and I'm on a different timeline. That is the only little...

Sep 2023
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Manager

Relationship

I love PerfectServe. I have recommended them. I love my representative. They are so supportive and...

Sep 2023
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CIO

Product

The only thing that comes to mind that brings Lightning Bolt Scheduling’s ease of use down is the...

Aug 2023
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CIO

Relationship

PerfectServe has been awesome. I have been very pleased with Lightning Bolt Scheduling, and I have...

Aug 2023
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(0)
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CIO

Product, Value

Everything with Lightning Bolt Scheduling meets our needs. The way we use the software, I am...

Aug 2023
||
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CIO

Loyalty, Value

Another organization was looking for a scheduling solution, and I told them that Lightning Bolt...

Aug 2023
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Analyst/Coordinator

Product

Lightning Bolt Scheduling is user friendly. It is nice that all of our facilities can review the...

Aug 2023
||
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CIO

Loyalty

We are moving to a certain product, and we are trying to find a solution that integrates really well...

Aug 2023
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Analyst/Coordinator

Relationship

Personally, I probably wouldn't buy Lightning Bolt Scheduling again. I would like to see what other...

Aug 2023
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Analyst/Coordinator

Operations

Our initial training was great. PerfectServe sends training things out periodically, but we haven't...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

The system could be a little cleaner and more precise for the person who builds our schedules. It...

Aug 2023
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Analyst/Coordinator

Value

I am not the one who paid for the system, but I know the system was very expensive. However, the...

Aug 2023
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(0)
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Analyst/Coordinator

Relationship, Operations

The people I work with from PerfectServe are great. All I have to do is send them an email with any...

Jul 2023
||
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Analyst/Coordinator

Relationship, Operations

We had regular meetings when we were implementing the system, and we talked through everything. The...

Jul 2023
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Analyst/Coordinator

Value

Our providers have more information than before now that I use Lightning Bolt Scheduling. Before,...

Jul 2023
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Analyst/Coordinator

Product, Value

Lightning Bolt Scheduling has made my life a lot easier; that was the outcome I wanted. I still...

Jul 2023
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Manager

Relationship

The vendor is not proactive. I don't know that they are in touch with me to know what my next step...

Jul 2023
||
(0)
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Manager

Operations

The training is very easy. It is always intuitive. Also, sometimes I don't know what something is...

Jul 2023
||
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Manager

Product

The outcome of the product is that we can fill the schedule and know that the schedule is done, and...

Jul 2023
||
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Manager

Value

I use the product when I am trying to find out whether anybody worked overtime so I can pay them...

Jul 2023
||
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Director

Product

We have kind of been static with the technology we have from the vendor. I know that the vendor has...

Jul 2023
||
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Director

Product

At times, the system doesn't make sense to me in terms of how it calculates its provisions. I know...

Jul 2023
||
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Director

Loyalty, Product

I can't help but wish that the system learned from itself. As we go in and change a shift because...

Jul 2023
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Director

Value

We have seen a large reduction in the amount of time that it takes to generate the schedule. We have...

Jul 2023
||
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Director

Loyalty

Lightning Bolt Scheduling is part of our long-term plans. Despite some of the limitations with the...

Jul 2023
||
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Director

Relationship

PerfectServe keeps all of their promises. They have really robust technical support. We have a...

Jul 2023
||
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Director

Operations, Product

The product is marketed or built almost as an intelligent system. When I was talking with the...

Jul 2023
||
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Director

Product

We are using the scheduling engine. It is really useful and robust. It has diminished the amount of...

Jul 2023
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Manager

Product

Lightning Bolt Scheduling has worked very well for our needs. We are pretty happy with the product....

Jul 2023
||
(0)
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Manager

Product

We haven't had any issues with Lightning Bolt Scheduling other than with the spreadsheet formatting....

Jul 2023
||
(0)
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Physician

Product, Value

I could not live without Lightning Bolt Scheduling, and it would be impossible for me to make our...

Jul 2023
||
(0)
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Physician

Relationship

PerfectServe’s customer support team is great and very responsive, and they always fix my issues....

Jul 2023
||
(0)
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Physician

Operations, Product

There are some quirks with Lightning Bolt Scheduling and a bit of a learning curve, but that is true...

Jul 2023
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(0)
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VP/Other Executive

Relationship

PerfectServe has very good service and support from our perspective. We have a specific person we...

Jul 2023
||
(0)
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VP/Other Executive

Operations

The training from the vendor is good and very accessible. Lightning Bolt Scheduling takes a bit of a...

Jul 2023
||
(0)
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Manager

Relationship, Operations

PerfectServe’s turnaround times and support team are excellent. I am satisfied with their references...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

We have been really satisfied with the product. I don’t see us being dissatisfied in a year from...

Jul 2023
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(0)
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Analyst/Coordinator

Product

We don't have any integrations between Lightning Bolt Scheduling and other solutions that we use....

Jul 2023
||
(0)
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Analyst/Coordinator

Operations

We had a very easy implementation. We had adequate support and resources, and the implementation...

Jul 2023
||
(0)
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Manager

Product

We use Lightning Bolt Scheduling to do all of our providers’ daily schedules. I like the efficiency...

Jul 2023
||
(0)
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Manager

Operations, Product

With any product, when we stop using it, we forget things and have to go back and train ourselves...

Jul 2023
||
(0)
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Analyst/Coordinator

Operations

We are doing training for the end users internally with the help of resources located on the...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

PerfectServe’s support team has always been very responsive to any requests we have made. We have...

Jul 2023
||
(0)
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Analyst/Coordinator

Product, Value

When we use Lightning Bolt Scheduling, we don't have to spend as much time generating and managing...

Jul 2023
||
(0)
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COO

Product

Things are going to be tricky no matter what system we are using, but Lightning Bolt Scheduling has...

Jul 2023
||
(0)
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COO

Product, Value

Using Lightning Bolt Scheduling, we have had fewer errors in terms of providers knowing where they...

Jul 2023
||
(0)
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COO

Product

If I am in the master view of Lightning Bolt Scheduling, I have to remove an assignment completely...

Jul 2023
||
(0)
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COO

Product

Other organizations should know how simple Lightning Bolt Scheduling is to use. There is no...

Jul 2023
||
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Physician

Product

Lightning Bolt Scheduling very much exceeds what I thought it could do. We have an incredibly...

Jun 2023
||
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Physician

Relationship

PerfectServe is very involved in continuing to answer questions. I would give them a perfect score...

Jun 2023
||
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Physician

Relationship, Operations

I had an incredible expert-level programmer that worked one-on-one with me for hours as we set up...

Jun 2023
||
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Physician

Product

I would tell others that Lightning Bolt Scheduling is an incredibly comprehensive tool that can be...

Jun 2023
||
(0)
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Nurse

Relationship, Operations

The person from PerfectServe who we always work with is fabulous. They schedule meetings with us...

May 2023
||
(0)
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Nurse

Operations

When we started with the system, the vendor came on-site to help us get trained, and I liked that.

May 2023
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Nurse

Operations, Product

It is easy for us to do scheduling in the system. I also like that the system allows us to highlight...

May 2023
||
(0)
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Nurse

Product

The biggest struggle that we have had with the system is getting to an automated schedule. I think...

May 2023
||
(0)
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Nurse

Loyalty

We are moving away from the system because we felt that other products had better options.

May 2023
||
(0)
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Manager

Product

The product was reliable and functional when I needed it. There is an app-based program or format...

May 2023
||
(0)
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Manager

Relationship

PerfectServe’s customer service is good. I had regular meetings with the representatives, and if...

May 2023
||
(0)
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Manager

Culture

Lightning Bolt Scheduling is cumbersome with a dynamic workforce that includes providers who are...

May 2023
||
(0)
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Analyst/Coordinator

Product

The only thing we struggle with in Lightning Bolt Scheduling is that the solution doesn’t have a...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

PerfectServe’s support is great. One specific support person is exceptionally easy to get ahold of,...

May 2023
||
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Analyst/Coordinator

Product

Lightning Bolt Scheduling is user friendly, and we love it. I am familiar with a similar program,...

May 2023
||
(0)
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Analyst/Coordinator

Product

I would tell someone looking at Lightning Bolt Scheduling that it is straightforward, and it is easy...

May 2023
||
(0)
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Manager

Product

Some UI things could be improved on the app. We get a lot of tickets for login issues with the app...

May 2023
||
(0)
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Manager

Operations, Product

Overall, the tool is pretty user friendly and does everything that we need it to do. The schedule...

May 2023
||
(0)
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Manager

Relationship, Product

PerfectServe is good at sending out alerts about downtime or new updates the vendor is pushing. But...

May 2023
||
(0)
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Manager

Product, Value

Some things could be optimized on the administrative side of Lightning Bolt Scheduling. With the...

May 2023
||
(0)
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Manager

Relationship

The vendor’s support team has been pretty good. Every time we have run into an issue and have...

May 2023
||
(0)
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Manager

Operations, Product

For the most part, the upgrades are pretty good. There have only been a couple of instances when...

May 2023
||
(0)
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Manager

Operations

The training has been really good from the vendor.

May 2023
||
(0)
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Manager

Product

There are a couple of downstream systems that don't connect to Lightning Bolt Scheduling, so for...

May 2023
||
(0)
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Manager

Operations, Product

I love Lightning Bolt Scheduling. The system is very user friendly. I get lots of good feedback from...

May 2023
||
(0)
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Manager

Relationship

The support team is always there on the other end of a phone call or an email. PerfectServe is very...

May 2023
||
(0)
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Manager

Product, Value

The system allows me to communicate so much more effectively and easily than I could previously with...

May 2023
||
(0)
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Director

Product

We have an entire group of physicians that flat-out refuse to use the product, so that makes the...

May 2023
||
(0)
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Director

Relationship

PerfectServe is very responsive to my questions and will help with builds and things like that....

May 2023
||
(0)
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Director

Relationship

During the week and for regular, run-of-the-mill things, we are very satisfied with PerfectServe’s...

May 2023
||
(0)
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Director

Product

It is more challenging to build and manipulate things in Lightning Bolt Scheduling than we hoped it...

May 2023
||
(0)
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Director

Operations

Our initial go-live for Lightning Bolt Scheduling was clunky and complicated. It took longer for us...

May 2023
||
(0)
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Director

Relationship

PerfectServe tries to help us with some of our issues with the product, but a lot of the issues are...

May 2023
||
(0)
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Director

Operations, Product, Value

Before we began using Lightning Bolt Scheduling, all of our provider scheduling was done in one...

May 2023
||
(0)
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Director

Culture

Lightning Bolt Scheduling does all of the things the vendor said it would do. The system is just...

May 2023
||
(0)
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Director

Relationship, Product

If nothing else, Lightning Bolt Scheduling is a place where our leadership team, including the...

May 2023
||
(0)
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Analyst/Coordinator

Product

I love Lightning Bolt Scheduling and don't have any issues. There are always little system glitches...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

PerfectServe’s customer service is A1. No one communicates with me if there is an issue, but I reach...

May 2023
||
(0)
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VP/Other Executive

Product

We would like to see Lighting Bolt Scheduling have a bit more flexibility in the on-call database,...

May 2023
||
(0)
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VP/Other Executive

Relationship, Product

There are delays within Lightning Bolt Scheduling that can get frustrating for a provider. The...

May 2023
||
(0)
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VP/Other Executive

Operations

The initial training and ongoing training from PerfectServe were really good. The vendor has done a...

May 2023
||
(0)
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VP/Other Executive

Culture, Relationship

We do not really know what the vendor's vision is; they have not communicated that with us.

May 2023
||
(0)
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Manager

Product

There is nothing I don't like about Lightning Bold Scheduling. I like the app; my staff uses it. The...

May 2023
||
(0)
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Manager

Product

I am very happy with Lightning Bolt Scheduling. It is very easy to use. I have a great contact who...

May 2023
||
(0)
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 or  to see details.

Manager

Product

The app is not quite as user-friendly. I have heard complaints about the constant logging out. The...

May 2023
||
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Director

Product

I would recommend Lightning Bolt Scheduling to a peer with background knowledge on what their...

Apr 2023
||
(0)
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Director

Product

Lightning Bolt Scheduling is a great platform. I love the accessibility from a phone and the instant...

Apr 2023
||
(0)
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Director

Operations, Product

Our scheduling needs are a little different than most organizations, so the product's algorithm...

Apr 2023
||
(0)
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Director

Loyalty, Value

We are changing our scheduling model, so for where we are headed, Lightning Bolt Scheduling is not...

Apr 2023
||
(0)
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Director

Relationship

Our representative from PerfectServe is great. We like them. They are all hands on deck. They are...

Apr 2023
||
(0)
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Director

Operations, Product

The platform is not overly easy to navigate from a training standpoint. I can't onboard somebody and...

Apr 2023
||
(0)
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Director

Operations

The implementation people have been really great for the most part. They take the time. They are...

Apr 2023
||
(0)
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Director

Culture

We looked into artificial intelligence software to make the schedule for us. But when we generate...

Apr 2023
||
(0)
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Director

Relationship, Product

From a proactive standpoint, knowing that we have had issues, instead of us having to initiate the...

Apr 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

I love the application. I like how customizable it is. My organization is working on integrating our...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

PerfectServe’s customer service is fantastic. The vendor works really well with not just my IT...

Apr 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship, Product

PerfectServe is always trying to find ways to be creative with the data, and that really helps us as...

Apr 2023
||
(0)
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Manager

Product

Lightning Bolt Scheduling is a good platform with a good layout, but it is still not able to...

Apr 2023
||
(0)
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Manager

Culture

We had discussions with PerfectServe when we were joining them, and they told us that their product...

Apr 2023
||
(0)
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Manager

Loyalty

We put a lot of time and effort into the programming of Lightning Bolt Scheduling, and finding out...

Apr 2023
||
(0)
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 or  to see details.

Manager

Culture, Value

Everything we did, we were charged for, but we knew that would be the case going in.

Apr 2023
||
(0)
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Manager

Operations

The vendor has been willing to work with us for ongoing training on the product, but we are not...

Apr 2023
||
(0)
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Director

Relationship, Value

There are some quirks to the product that I wish I would have known about up front, but the amazing...

Apr 2023
||
(0)
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Director

Product

For our department, Lightning Bolt Scheduling is like putting a square peg into a round hole in some...

Apr 2023
||
(0)
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Director

Relationship

PerfectServe does their utmost to keep promises. The thing that has mitigated some of the technical...

Apr 2023
||
(0)
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Analyst/Coordinator

Operations, Operations

I like how frequently PerfectServe provides training. Every few months, they send out an email for a...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship

Whenever I am stuck or need help, PerfectServe's support team replies quickly. The support team has...

Apr 2023
||
(0)
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Analyst/Coordinator

Product, Product

Lightning Bolt Scheduling gives me a tally mark at the end of each month to see how many shifts are...

Apr 2023
||
(0)
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Director

Operations, Product

Lightning Bolt Scheduling is user friendly. It is not complicated. It is very easy to use and...

Apr 2023
||
(0)
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 or  to see details.

Director

Relationship, Value

I would tell people looking into Lightning Bolt Scheduling that they should know that it is an...

Apr 2023
||
(0)
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 or  to see details.

Director

Relationship

PerfectServe’s support team is always a phone call, email, or chat away. They are very accessible....

Apr 2023
||
(0)
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 or  to see details.

Physician

Relationship

We like using Lightning Bolt Scheduling and would recommend the product to our colleagues. We aren't...

Apr 2023
||
(0)
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Physician

Relationship

PerfectServe goes out of their way to help us; they make our jobs easier. When we are asked to...

Apr 2023
||
(0)
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Physician

Product

In the system, there is a little screen with a calendar, and we have tools. One tool lets us erase a...

Apr 2023
||
(0)
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Physician

Product

Lightning Bolt Scheduling is user friendly, easy to use, and easy to navigate. It is a good platform...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

We could not do our implementations without our partners at PerfectServe. I have been working with...

Apr 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

I have been able to see PerfectServe’s new products and fatigue rules, and I can't wait to see those...

Apr 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

I was used to paper scheduling, but now I see real-time updates in the schedule and how beneficial...

Apr 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Product, Value

A lot of our physicians love this product and how they can switch their shifts automatically,...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

We are very blessed to have a good relationship with our vendor, especially with our main contact...

Apr 2023
||
(0)
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Manager

Product

Lightning Bolt Scheduling is working for me pretty well. It is a scheduling program, and it does its...

Apr 2023
||
(0)
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Manager

Product

We are still working on optimization with Lightning Bolt Scheduling right now. Each time we run the...

Apr 2023
||
(0)
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Manager

Culture, Product

I would tell someone at a similar business looking into Lightning Bolt Scheduling that the product...

Apr 2023
||
(0)
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 or  to see details.

Manager

Relationship

PerfectServe is very attentive when I have issues, and they get right back to me. The support is...

Apr 2023
||
(0)
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 or  to see details.

Physician

Relationship, Operations

Overall, the product is very good. I am not super good with tech. The process of adding a new...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

It would be nice if PerfectServe had a ticketing system where we could request some enhancements and...

Mar 2023
||
(0)
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Analyst/Coordinator

Product

We have one physician champion specifically who loves the product and would definitely recommend it...

Mar 2023
||
(0)
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Physician

Operations, Product

The new webinars about how to figure things out within the product are not that great. The logic in...

Mar 2023
||
(0)
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Physician

Product

PerfectServe's system doesn't integrate with any of our external systems. The vendor has made...

Mar 2023
||
(0)
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Physician

Product

I like the PerfectServe app. It is intuitive, and it has a lot of options and drop-down menus that...

Mar 2023
||
(0)
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Physician

Operations, Product

The webpage for PerfectServe is not intuitive. The views are very different from person to person....

Mar 2023
||
(0)
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Physician

Product

We have been consistently very happy with our product. I have personally told people who are looking...

Mar 2023
||
(0)
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 or  to see details.

Manager

Relationship, Operations

The vendor has been a great partner. They have done a great job of keeping their promises and have...

Mar 2023
||
(0)
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 or  to see details.

Manager

Relationship, Product

The vendor is a little slow from a road map perspective. They could be a bit faster with innovation...

Mar 2023
||
(0)
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Manager

Product

Lightning Bolt Scheduling has given our clinical staff the features and technology they need. There...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations, Product

We would like to see the vendor improve the editor or schedule manager. There are certain warnings,...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

The platform is in great shape compared to the shape it was in. The vendor’s reliability and...

Mar 2023
||
(0)
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Analyst/Coordinator

Operations, Product

The ease of use varies because we have a wide range of users. For some users, the product is simple...

Mar 2023
||
(0)
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Analyst/Coordinator

Product

I don’t think we can say Lightning Bolt Scheduling easily meets all of our needs because so many...

Mar 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship, Operations

The vendor lets us know when a release is coming and what is happening in that release. But the...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship

PerfectServe has not kept all of their promises. The vendor has not been awful though. We have been...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

In longer, more historical terms of our relationship with PerfectServe, we have seen a lot of...

Mar 2023
||
(0)
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Analyst/Coordinator

Operations

We brag about PerfectServe’s training all the time. The vendor goes above and beyond what we see...

Mar 2023
||
(0)
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 or  to see details.

Physician

Operations, Product

I like the user connectivity and the ease with which we can get support from PerfectServe. We have...

Mar 2023
||
(0)
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 or  to see details.

Physician

Culture, Value

Working with PerfectServe is like ordering at a steakhouse. If we want the product and all the...

Mar 2023
||
(0)
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 or  to see details.

Physician

Product

Lightning Bolt Scheduling allows us to build a visual schedule for people to access. The schedule...

Mar 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Loyalty

I selected the software, and it is good, but if I were starting over again, I might choose a...

Mar 2023
||
(0)
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Analyst/Coordinator

Value

I feel like we overpaid for Lightning Bolt Scheduling since I use it within a limited scope. I don't...

Mar 2023
||
(0)
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Analyst/Coordinator

Product

The vendor needs to stay on top of integrations to keep the solution moving. That is where they need...

Mar 2023
||
(0)
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 or  to see details.

Manager

Product

I like the color coding that Lightning Bolt Scheduling offers. Each physician has their own color,...

Feb 2023
||
(0)
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Manager

Product

My physicians would like to be able to request calendars six months out. I don’t know whether that...

Feb 2023
||
(0)
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 or  to see details.

Manager

Product

There is an app for physicians to see and use on their phones. Even doctors who aren't tech savvy...

Feb 2023
||
(0)
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 or  to see details.

Manager

Relationship

We have a dedicated support person from PerfectServe. I send a message directly to the person...

Feb 2023
||
(0)
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 or  to see details.

Manager

Culture, Value

We have been very lucky with PerfectServe. They have been very helpful. They have offered things at...

Feb 2023
||
(0)
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 or  to see details.

Manager

Relationship

We have been extremely satisfied with PerfectServe’s training. We work with the support people...

Feb 2023
||
(0)
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 or  to see details.

Manager

Operations, Product

The product is fairly easy to use. Each time we do a build, something happens, but that could be...

Feb 2023
||
(0)
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 or  to see details.

Manager

Relationship

If I have issues or want to make the process with the product smoother, I contact the vendor...

Feb 2023
||
(0)
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Manager

Operations, Value

I just make the product work. The vendor offers a lot of additional things, like webinars. But I am...

Feb 2023
||
(0)
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Manager

Loyalty, Operations, Product

Setting up a new user is not hard, and the vendor has an app that is pretty user friendly. People...

Feb 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

The product’s ability to automate the scheduling process is great. So much goes into making the...

Feb 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Operations

The vendor is pretty good about upgrading things and letting us know. They also have a lot of...

Jan 2023
||
(0)
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 or  to see details.

Director

Operations, Value

The software is incredibly powerful, and there is almost always a way to capture what we want to...

Jan 2023
||
(0)
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 or  to see details.

Director

Relationship

It is hard for me to know how much of our earlier issues we were having were related to the...

Jan 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

Our representative from PerfectServe is phenomenal. When we send them an email, they always respond...

Jan 2023
||
(0)
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 or  to see details.

Director

Product

It is nice for us to have all of our call schedules in one place within Lightning Bolt Scheduling....

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship

Using Lightning Bolt Scheduling is much easier than the old way that I used to do scheduling with...

Jan 2023
||
(0)
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Analyst/Coordinator

Product

The product has some little glitches and things that slow down my workflow. Things could be...

Jan 2023
||
(0)
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Director

Product

We are using Lightning Bolt Scheduling to have an online version of the schedule that everyone can...

Jan 2023
||
(0)
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Director

Relationship

As an organization, we have considered other products in the past, but the technical support team at...

Jan 2023
||
(0)
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 or  to see details.

Director

Product

Lightning Bolt Scheduling doesn't have the APIs to really integrate with some of the other...

Jan 2023
||
(0)
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 or  to see details.

Director

Operations, Product

The software is incredibly powerful and incredibly customizable. Whenever I ask the vendor whether...

Jan 2023
||
(0)
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Director

Loyalty, Product

One of the things that is really great about Lightning Bolt Scheduling is that physicians can...

Jan 2023
||
(0)
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Analyst/Coordinator

Operations, Product, Value

The way that Lightning Bolt Scheduling is set up is very clean. I like that we can color coordinate...

Jan 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Loyalty, Product

The solution has a draft version for its schedules that allows us to highlight certain physician...

Jan 2023
||
(0)
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 or  to see details.

VP/Other Executive

Product, Value

I would be very happy to recommend Lightning Bolt Scheduling to anyone based on our experience and...

Jan 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Operations

PerfectServe is always teaching me things when it comes to training.

Jan 2023
||
(0)
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VP/Other Executive

Relationship, Product

Not everything is perfect, but PerfectServe is helping us integrate with the things we need to....

Jan 2023
||
(0)
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VP/Other Executive

Relationship, Product

I don’t hear any complaints about the system’s ease of use. We are a very demanding customer, so we...

Jan 2023
||
(0)
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VP/Other Executive

Relationship

When we call PerfectServe, they answer, and they are on top of whatever we need. I have access to...

Jan 2023
||
(0)
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VP/Other Executive

Relationship, Product

There are some problems that PerfectServe should catch that they don’t. We find glitches and issues...

Jan 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship

PerfectServe has been great to work with. We have had a couple of recent hiccups, but I think our...

Jan 2023
||
(0)
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VP/Other Executive

Relationship, Operations

We have a unique structure at our organization, so we have a unique relationship with PerfectServe,...

Jan 2023
||
(0)
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Analyst/Coordinator

Product

I need the doctors to be scheduled equally in places throughout the week, the month, and the year,...

Jan 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

I have never used the support team from PerfectServe because I have always used the same...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship

PerfectServe never really does anything before I initiate things. The vendor never reaches out to me....

Jan 2023
||
(0)
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Analyst/Coordinator

Operations, Product, Value

I like Lightning Bolt Scheduling, but the product is very difficult in the beginning. If a provider...

Jan 2023
||
(0)
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VP/Other Executive

Product, Value

Lightning Bolt Scheduling works very well for us and doesn’t break the bank. The product gives us...

Jan 2023
||
(0)
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Manager

Operations

There wasn’t a lot of training for the tool, but it doesn’t require a lot. Maybe the vendor shows...

Jan 2023
||
(0)
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 or  to see details.

Manager

Relationship

The customer service is impeccable. I have never had to call the customer service line. I send an...

Jan 2023
||
(0)
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 or  to see details.

Manager

Product

When I schedule something for a doctor, they always ask me to put it in Lightning Bolt Scheduling...

Jan 2023
||
(0)
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Manager

Operations, Product

I would tell a peer that Lightning Bolt Scheduling is intuitive and easy to use. There is more than...

Jan 2023
||
(0)
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Manager

Value

When I talk to people at PerfectServe about something I am a little hung up on, they never have to...

Jan 2023
||
(0)
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 or  to see details.

Manager

Relationship, Product

Lightning Bolt Scheduling is a great system. The vendor knows how the scheduling piece of a service...

Jan 2023
||
(0)
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Director

Relationship

Our product support person is wonderful. Anytime I reach out to them, they get back to me pretty...

Jan 2023
||
(0)
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Director

Product

I like being able to generate schedules in Lightning Bolt Scheduling. I can generate months at a...

Jan 2023
||
(0)
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Director

Product

The analytics need some improvement. There could be more reports on the analytics side, or...

Jan 2023
||
(0)
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 or  to see details.

Director

Culture, Value

PerfectServe’s pricing structure is straightforward. I haven't seen any additional pricing come through....

Jan 2023
||
(0)
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CMIO

Product

Bringing the schedule online and into our electronic health record has brought a lot of benefits. We...

Jan 2023
||