A+ = 93.0+
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
C+ = 77.0-79.9
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
Market average: 89.7
Services average: 88.2
Overall performance score (100-point scale) |
Trend (2020-2021) |
Total evaluations |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|||
|
Guidehouse
(formerly Navigant) 
|
96.3 |
0%
|
n=8
|
A+
|
A
|
A+
|
B+
|
A+
|
||
| |
|
|
|
|||||||
|
ECG Management Consultants
|
93.4 |
0%
|
n=22
|
A
|
A
|
A
|
A
|
B+
|
||
| |
|
|
|
|||||||
|
Accenture
|
92.1 |
0%
|
n=6
|
A
|
B+
|
A
|
B+
|
A-
|
||
| |
|
|
|
|||||||
|
Premier Inc
Premier
|
91.4 |
0%
|
n=6
|
A+
|
A
|
A
|
A-
|
B-
|
||
| |
|
|
|
|||||||
|
Chartis
Group
|
90.9 |
0%
|
n=11
|
A
|
B+
|
A
|
A-
|
B
|
||
| |
|
|
|
|||||||
|
PwC
|
83.2 |
0%
|
n=7
|
B
|
C+
|
B+
|
B-
|
C+
|
||
| |
|
|
|
|||||||
|
Optum
|
79.3 |
0%
|
n=9
|
B
|
B
|
C
|
B-
|
C-
|
||
50.0 |
100.0 |
|||||||||
96.3
n=8
loyalty
A+
operations
A
relationship
A+
services
B+
value
A+
93.4
n=22
loyalty
A
operations
A
relationship
A
services
A
value
B+
Optum
79.3
n=9
loyalty
B
operations
B
relationship
C
services
B-
value
C-
