Nordic Technical Services Commentary
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Daniel Zeitner
Research Director
KLAS Research Director - Daniel Zeitner
 
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Director

Relationship, Operations

We have had multiple different candidates come in from Nordic. The core few have been here from the...

Feb 2026
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CIO

Loyalty, Services

We chose Nordic because we felt like they had the breadth of services. So when we looked at what...

Feb 2026
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CIO

Loyalty, Operations, Services

We could have used more planning up front because we had to react to issues that came up during the...

Feb 2026
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CIO

Value

The major area of improvement for Nordic is that they are not the most cost-effective partner. That...

Feb 2026
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VP/Other Executive

Operations, Services

Nordic has met our expectations, but to exceed our expectations, they would need to have individuals...

Oct 2025
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VP/Other Executive

Services, Value

Nordic has been pretty flexible with us around charges, but they have gotten a little more expensive...

Oct 2025
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Director

Relationship

Nordic’s leaders are very flexible. They are very willing to work with us and do what it takes to...

Oct 2025
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Director

Relationship

The developers from Nordic truly understand the development tools deeply, and our internal...

Oct 2025
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Manager

Relationship, Services

Nordic has done a good job. We are just migrating data with Nordic. We have gotten what we asked...

Oct 2025
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Manager

Relationship, Value

Nordic is very responsive. If I have needed tweaks or something a little different, they have always...

Oct 2025
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Manager

Relationship

Our overall experience has been good. Nordic has a point person who helps facilitate a lot of...

Oct 2025
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VP/Other Executive

Operations, Services, Value

This engagement with Nordic is very price friendly. They always have available consultants, and they...

Sep 2025
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Director

Loyalty, Relationship, Operations

Working with Nordic was pretty straightforward. There was a pretty defined scope, and we had worked...

Aug 2025
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Director

Relationship

Nordic found the right people relatively quickly, and we still have a couple of them with us to...

Jul 2025
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Director

Relationship

We are basically paying Nordic an hourly rate. There is no free work. They put down whatever hours...

Jul 2025
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VP/Other Executive

Relationship, Operations

We were extremely pleased with the level of service we received from the firm and how well the...

Jul 2025
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Manager

Loyalty

I did consider alternatives to Nordic. Our decision to go with Nordic was really dependent on a...

Jun 2025
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Manager

Relationship, Services

We have never had a problem that had to get to the executive level, so I have never worked with any...

Jun 2025
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Manager

Relationship, Services

There were a couple of incidents with the quality of data that was transferred over, and the firm's...

Jun 2025
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Analyst/Coordinator

Relationship

The staff members that we have assigned to our projects seem to have a relatively high turnover...

Jun 2025
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Analyst/Coordinator

Relationship

Nordic wasn’t trying to sell their services when they weren't necessary. There were things that we...

Jun 2025
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Analyst/Coordinator

Relationship, Operations

Nordic is very knowledgeable about all the systems we are using and knows how to get them to...

Jun 2025
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Analyst/Coordinator

Operations

Nordic provided a lot of value in terms of teaching us more about our system than the vendor for...

Jun 2025
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