2021 Best In KLAS Traditional Smart Pumps Traditional

The smart pumps market sees a high number of purchase decisions as old pumps wear out and new functionality becomes available, including bidirectional EMR interoperability, updated pump functionality, and better verification and documentation. To determine where healthcare organizations are investing for the future, this report examines 40 recent or upcoming smart pump purchase decisions validated by KLAS between January 2020 and December 2021. For additional context, satisfaction data from current customers is also included.

The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings

Flash Insights

BD Alaris Recalls

01 October 20 | Jackson Tate and Paul Warburton

Occasional product recalls are an expected nuisance of working with medical devices. However, following the recent series of recalls involving the BD Alaris smart pump—the largest of which was categorized by the FDA as a Class I recall and initiated on February 4, 2020—KLAS has received an unprecedented volume of questions from Alaris customers. Based on feedback from 53 individuals at 50 Alaris customer organizations, this report examines what impact the recalls have had on BD customers’ satisfaction and future plans and whether BD has been successful in addressing patient-safety concerns and minimizing disruption.

Company/solution	Overall score	Total evaluations	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value	Censinet assessment

B. Braun Infusomat Space (LVP)	85.7	n=35	N/A	B+	A-	B	B	B+	B

Baxter Sigma Spectrum (LVP)	84.1	n=35	N/A	B	B+	B+	B-	B+	B

ICU Medical Plum 360 (LVP)	84	n=27	N/A	B	B+	B	B	B+	B+

BD Alaris (LVP, PCA, and Syringe)	83.9	n=43	N/A	B	A-	B	B	C+	B
	50.0	100.0		*Limited Data

Company/solution	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

B. Braun Infusomat Space (LVP) 85.7 n=35	N/A	B+	A-	B	B	B+	B
Baxter Sigma Spectrum (LVP) 84.1 n=35	N/A	B	B+	B+	B-	B+	B
ICU Medical Plum 360 (LVP) 84 n=27 COMMENTS	N/A	B	B+	B	B	B+	B+
BD Alaris (LVP, PCA, and Syringe) 83.9 n=43 COMMENTS	N/A	B	A-	B	B	C+	B

Company/solution	Overall performance score	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value	Censinet assessment

B. Braun Perfusor Space (PCA, Syringe) C	88.2	n=29	A-	A	B+	B+	B	A-

ICU Medical LifeCare PCA (PCA) C	80.1	n=18	B-	B-	B	B-	C+	B

ICU Medical Smiths Medical CADD-Solis (PCA) C	78.1	n=22	C+	B	B-	C+	C-	C

ICU Medical Smiths Medical Medfusion 4000 (Syringe) C	82.2	n=34	B+	B	B+	C+	C+	B-

Company/solution	Overall performance score	Total evaluations

B. Braun Perfusor Space (PCA, Syringe) C culture A- loyalty A operations B+ product B+ relationship B value A-	88.2	n=29

ICU Medical LifeCare PCA (PCA) C culture B- loyalty B- operations B product B- relationship C+ value B	80.1	n=18

ICU Medical Smiths Medical CADD-Solis (PCA) C culture C+ loyalty B operations B- product C+ relationship C- value C	78.1	n=22

ICU Medical Smiths Medical Medfusion 4000 (Syringe) C culture B+ loyalty B operations B+ product C+ relationship C+ value B-	82.2	n=34

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