2022 Best In KLAS Universal Viewer (Imaging)

White Paper

Enterprise Imaging Summit 2022 White Paper

03 August 22 | Emily Paxman and Monique Rasband

Since 2017, KLAS has hosted four separate summits on enterprise imaging (EI), each time bringing together healthcare executive thought leaders to discuss EI issues and define guidelines. The insights gleaned from these summits represent the combined wisdom of some of the industry’s top EI experts. This white paper summarizes the discussions from the most recent summit held in May 2022. The following sections are included: A definition of enterprise imaging Keys to success outside of technology, including strategies for (1) safely managing sensitive images within an enterprise imaging infrastructure and (2) navigating enterprise imaging in a post-pandemic world

The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings

Company/solution	Overall score	Total evaluations	Trend (2021-2022)	Culture	Loyalty	Operations	Product	Relationship	Value

Philips Vue Motion (Carestream)	86	n=19	-1%	B+	A-	B+	B	B	B

Mach7 Technologies eUnity	85.3	n=26	N/A	B-	B	B+	B+	B+	A-

Merative IBM Watson Health IBM iConnect Access (Universal Viewer)	85.2	n=29	+4%	B	A-	B+	B+	B	B-

Agfa HealthCare Enterprise Imaging XERO Viewer	83.2	n=22	+1%	B	B+	B	B+	B+	C+

GE Healthcare Universal Viewer	72.8	n=30	-3%	C-	C	C	C	C+	C
	50.0	100.0		*Limited Data

Company/solution	Trend (2021-2022)	Culture	Loyalty	Operations	Product	Relationship	Value

Philips Vue Motion (Carestream) 86 n=19 COMMENTS	-1%	B+	A-	B+	B	B	B
Mach7 Technologies eUnity 85.3 n=26 COMMENTS	N/A	B-	B	B+	B+	B+	A-
Merative IBM Watson Health IBM iConnect Access (Universal Viewer) 85.2 n=29 COMMENTS	+4%	B	A-	B+	B+	B	B-
Agfa HealthCare Enterprise Imaging XERO Viewer 83.2 n=22 COMMENTS	+1%	B	B+	B	B+	B+	C+
GE Healthcare Universal Viewer 72.8 n=30 COMMENTS	-3%	C-	C	C	C	C+	C

Company/solution	Overall performance score	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

Hyland NilRead * L	82.1	n=14	C+	B+	B	B	B-	C+

Visage Imaging Visage 7 *	88.8	n=13	B	A	A-	A-	B+	B+

Company/solution	Overall performance score	Total evaluations

Hyland NilRead * L culture C+ loyalty B+ operations B product B relationship B- value C+	82.1	n=14

Visage Imaging Visage 7 * culture B loyalty A operations A- product A- relationship B+ value B+	88.8	n=13

Universal Viewer (Imaging)

Past Universal Viewer (Imaging) Awards

Contact KLAS

Tell us about your organization

How can we help you?