2023 Best In KLAS Universal Viewer (Imaging)

White Paper

Enterprise Imaging Summit 2022 White Paper

03 August 22 | Emily Paxman and Monique Rasband

Since 2017, KLAS has hosted four separate summits on enterprise imaging (EI), each time bringing together healthcare executive thought leaders to discuss EI issues and define guidelines. The insights gleaned from these summits represent the combined wisdom of some of the industry’s top EI experts. This white paper summarizes the discussions from the most recent summit held in May 2022. The following sections are included: A definition of enterprise imaging Keys to success outside of technology, including strategies for (1) safely managing sensitive images within an enterprise imaging infrastructure and (2) navigating enterprise imaging in a post-pandemic world

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

Visage Imaging Visage 7	90.2	n=22	N/A	B	A	A	A-	B+	A-

Mach7 Technologies eUnity	88	n=24	+3%	B	A	B+	A-	B	A-

Philips Enterprise Viewer Vue Motion (Carestream)	86	n=21	0%	B+	B+	B+	B+	B	B

Merative (formerly IBM) iConnect Access (Universal Viewer)	80.4	n=29	-6%	C+	B-	B	B	B	B-

AGFA HealthCare Agfa HealthCare Enterprise Imaging XERO Viewer	79.2	n=22	-5%	C+	B	B-	B	B-	C

GE HealthCare Universal Viewer	66	n=33	-9%	D	D-	C-	C	C	D
	50.0	100.0

Company/solution	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

Visage Imaging Visage 7 90.2 n=22 COMMENTS	N/A	B	A	A	A-	B+	A-
Mach7 Technologies eUnity 88 n=24 COMMENTS	+3%	B	A	B+	A-	B	A-
Philips Enterprise Viewer Vue Motion (Carestream) 86 n=21 COMMENTS	0%	B+	B+	B+	B+	B	B
Merative (formerly IBM) iConnect Access (Universal Viewer) 80.4 n=29 COMMENTS	-6%	C+	B-	B	B	B	B-
AGFA HealthCare Agfa HealthCare Enterprise Imaging XERO Viewer 79.2 n=22 COMMENTS	-5%	C+	B	B-	B	B-	C
GE HealthCare Universal Viewer 66 n=33 COMMENTS	-9%	D	D-	C-	C	C	D

Company/solution	Overall performance score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

Fujifilm Synapse Mobility * L C	88.6	n=13	B+	A-	B+	A-	A	B+

Hyland NilRead * L	79.7	n=15	B-	B	B-	B	C+	C

Company/solution	Overall performance score (100-point scale)	Total evaluations

Fujifilm Synapse Mobility * L C culture B+ loyalty A- operations B+ product A- relationship A value B+	88.6	n=13

Hyland NilRead * L culture B- loyalty B operations B- product B relationship C+ value C	79.7	n=15

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