360 Encompass CDI
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Mac Boyter
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User Commentary

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VP/Other Executive

We chose to go with 3M because we were already using their products in another department. We went...

Apr 2022
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VP/Other Executive

We were not as pleased with 360 Encompass CDI as we thought we would be. We didn't feel that 3M's...

Apr 2022
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VP/Other Executive

We were pretty disappointed with not just 3M's software but also their processes. We found that 3M...

Apr 2022
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Director

3M is at the top of the market when it comes to CDI coding and other prebilling things. However,...

Mar 2022
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Director

The product is very robust. We are updating it to have more prioritized workflows. The system always...

Mar 2022
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Manager

If a healthcare organization is considering 360 Encompass CDI, they should ramp up their technical...

Mar 2022
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Manager

The product is amazing, and it increases our productivity. It allows the clinical documentation...

Mar 2022
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Manager

The AI in the software is excellent, and the NLP functionality is amazing. The reporting...

Mar 2022
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Manager

The implementation process was very difficult for reasons that weren't anyone's fault. We...

Mar 2022
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Manager

We like the built-in clinical decision support. Overall, the CDI staff has been frustrated, but the...

Mar 2022
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Manager

If an organization were using a different EMR, they would probably have a different experience. The...

Mar 2022
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Manager

The support for the CDI team is good. We are very lucky because our nurse advisor is always...

Mar 2022
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Director

We went with 3M because they were the big dog in the arena. Some of what we were sold on for the...

Mar 2022
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Director

We are looking at what other product we can maybe switch to. 3M nickel-and-dimes us. We paid one of...

Mar 2022
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Director

We like the interaction between the coders and the CDI people. We have issues sometimes with...

Mar 2022
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Director

For physician education, I like what the vendor has told our physicians, but at the same time, the...

Mar 2022
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Director

One of the vendor’s executives showed up for one of our meetings.

Mar 2022
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Director

Our satisfaction will probably remain the same in the future because I don’t see the vendor changing...

Mar 2022
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VP/Other Executive

We engaged 3M for a long-term set of products. We are implementing products as we go. I am a little...

Mar 2022
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Director

Things are going well with 360 Encompass CDI. We have met with 3M quite regularly, and they have...

Feb 2022
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Director

There are certain folks from the vendor that are awesome to work with that we work with all the...

Feb 2022
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Director

Our CDI director is very happy with the system because we can show the financial impact of the...

Feb 2022
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Director

What is interesting is that the physicians seem to have the biggest hang-up with the new system...

Feb 2022
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Director

We did not always have great ongoing phone and web support at all, so we ended up purchasing the...

Feb 2022
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Director

From an HIM perspective, we want to be able to see the technical side of the product. I don't...

Feb 2022
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Director

We have chosen 360 Encompass CDI for many reasons. One reason is that 360 Encompass CDI has a great,...

Feb 2022
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Director

3M has significantly improved their listening and their leadership infrastructure. They have really...

Feb 2022
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Director

In my dream world, our EMR vendor and 3M would be much more integrated than they are now. They play...

Feb 2022
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Director

There have been some significant improvements in the reporting on demand instead of the tool just...

Feb 2022
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Director

3M’s prioritization within the implementation is good, but not great. There are some pieces that we...

Feb 2022
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Director

The enhancement request process at 3M is a bit of a black hole. We can put things in there, and 3M...

Feb 2022
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Director

3M doesn't manage their unattended accounts. If we call 3M with an issue, it takes some of their...

Feb 2022
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Director

I like that 3M is as complex as we are, so they can handle our level of crazy. We have a good...

Feb 2022
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Director

We are going to need some big changes within the product. We need a change in the support model,...

Feb 2022
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Director

I feel like the politics have gone from 3M. Whatever senior leader changes 3M has made in culture...

Feb 2022
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Manager

We have gotten more attention from the executives over the last few months.

Feb 2022
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VP/Other Executive

3M is transparent when it comes to their performance. That transparency also depends on the...

Feb 2022
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VP/Other Executive

Once users have gone through the training, 360 Encompass CDI is easy to use. It is user friendly,...

Feb 2022
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VP/Other Executive

We are proactive hound dogs when it comes to support, but 3M has been responsive. I work with a...

Feb 2022
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VP/Other Executive

Reporting is the area where 3M could use the most work. The vendor is changing reporting now, but we...

Feb 2022
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VP/Other Executive

I see things improving, and 3M is trying to bring innovation to the existing products. Sometimes...

Feb 2022
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Director

As far as visibility goes, 3M will give us reports as to how we are using their system, but I don't...

Feb 2022
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Director

3M keeps getting more automated in doing things. We choose not to take some of the technology 3M...

Feb 2022
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Director

Part of 3M’s weakness is their reporting and their customer service. 3M's support is horrible. That...

Feb 2022
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Director

The number-one thing that 3M needs to hear is that they need to improve their support system. All I...

Feb 2022
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Director

One of the product's good qualities is that we can build it to meet the needs of our CDI program....

Feb 2022
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Director

3M's executive team and the people that we call are receptive. They do listen. We may not always get...

Feb 2022
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Director

As for charging for every little thing, we have had an issue in the past with some of the add-ons....

Feb 2022
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VP/Other Executive

The product as a whole is fantastic. There is nothing else on the market like it for managing all of...

Feb 2022
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VP/Other Executive

Our contact person is fabulous. I like 3M’s customer service model because no matter what product we...

Feb 2022
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VP/Other Executive

Some of the product’s gaps are just suggested optimizations that would be nice to have, and some of...

Feb 2022
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VP/Other Executive

In terms of prioritization of chart reviews, the product could be better at giving us a return on...

Feb 2022
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VP/Other Executive

The product is probably the best, most popular platform, and almost everyone uses it in order to do...

Feb 2022
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VP/Other Executive

3M's footprint is very large; they have a lot of physical servers that they put into data centers....

Feb 2022
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VP/Other Executive

3M is too busy trying to fix issues to support us through interoperability.

Feb 2022
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VP/Other Executive

I struggle with the fact that 3M is very diversified and they don't really come together very well....

Feb 2022
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Manager

Every time we have product updates or anything like that, we always end up having problems where...

Feb 2022
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Director

The system gives us a lot of ways to prioritize chart reviews. If we were to go to another vendor,...

Feb 2022
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Director

There is a pretty robust Wiki for 360 Encompass CDI.

Feb 2022
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Director

Integration is good for the solution because then things are embedded in it instead of being bolted...

Feb 2022
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Director

We feel like the vendor is always upgrading and tweaking the system. They are trying to make the...

Feb 2022
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Director

The product is very flexible, and we can customize it in ways that we can't customize other...

Feb 2022
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Director

Our nursing notes and some other notes aren't processed through the product. Every now and then, we...

Feb 2022
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Manager

3M is helpful. Our issues are not because there is a lack of engagement. 3M is very easy to get...

Feb 2022
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Manager

Unless we request ongoing training from the vendor, we don't get it.

Feb 2022
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Director

3M has been very good to work with. One of the new things the vendor has done is assign a customer...

Feb 2022
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Director

There is no comparison between 360 Encompass CDI and the other product we use. We use 3M in...

Feb 2022
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Director

My one suggestion for improvement is for 3M to do more with outpatient CDI. I know the vendor is...

Feb 2022
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Director

The staff like the Encompass CDI product, and we use it as a tool, but we generally shy away from...

Feb 2022
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Director

The reporting has always been good, whether it is the executive summary or analyzing things to...

Feb 2022
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Director

The system's prioritization of chart reviews seems to be working, but we are still early in that...

Feb 2022
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Director

The vendor has not nickel-and-dimed us or made us pay fees for training, but the system is not cheap...

Feb 2022
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Director

3M has been good about delivering new technology, whether they go out and buy it or create it...

Feb 2022
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Physician

We are not as far along as we expected to be for how long we have had the software. We terminated...

Feb 2022
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Director

The eMD feature is definitely an advantage of 360 Encompass CDI. That is where we electronically...

Feb 2022
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Director

We are on the fence about whether we would buy 360 Encompass CDI again because there are some...

Feb 2022
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Director

I can use the tool pretty well, but we have several CDI people, and they complain that the screen is...

Feb 2022
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Director

We have had issues with some of the upgrades and have had to be the ones to report issues to 3M....

Feb 2022
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Director

3M has been super responsive to support requests for 360 Encompass CDI.

Feb 2022
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Director

3M definitely nickel-and-dimes us. Overall, 360 Encompass CDI is a pretty costly product, but we do...

Feb 2022
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VP/Other Executive

The vendor's prioritization of chart reviews is an ongoing battle. 3M is a mammoth; they are big and...

Feb 2022
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VP/Other Executive

We have full automation with the system, but it doesn’t do all of the things it is supposed to do...

Feb 2022
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VP/Other Executive

The CDI workflows that are in place are very intuitive for the department. The group loves to work...

Jan 2022
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Director

We only have partial automation, but that isn't because of 3M; that is because of us. The automation...

Jan 2022
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Director

We have access to 3M’s consulting services within the product. It is hard to separate those services...

Jan 2022
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Director

3M has been a really good partner. They listen to us, and they are great about meeting our needs. 3M...

Jan 2022
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Director

For a standalone hospital or for a couple of hospitals, 360 Encompass CDI would be fabulous. But for...

Jan 2022
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VP/Other Executive

There are two things about the product that I am disappointed with. One problem is that the product...

Jan 2022
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Manager

I would like to see better outreach from our 3M representative, certainly around being able to...

Jan 2022
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Director

We have regular meetings with 3M, and those have been helpful because we get a glimpse of what is to...

Jan 2022
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Director

3M’s prioritization functionality requires the nurses to review records before the records are...

Jan 2022
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Director

We are happy with 3M for what we use their system for. It seems to work. But we are at the very...

Jan 2022
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Director

3M gives us data about our performance, but I don't see data about their performance at all. In our...

Jan 2022
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Director

Clinical documentation specialists need to use the same software as their HIM. If HIM told me that...

Jan 2022
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VP/Other Executive

The system isn't functioning or optimized. We have had some issues along the way, and I think that...

Jan 2022
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VP/Other Executive

360 Encompass CDI has had more downtime than we would like, and the reporting has been very...

Jan 2022
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VP/Other Executive

3M has some really good people. The challenge is getting to the right people and the A-team that...

Jan 2022
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Manager

I like the solution's communication tools. They allow people to communicate back and forth about DRG...

Jan 2022
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CIO

I would probably not buy this system again. It works and does a good job, and the vendor delivered...

Jan 2022
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Director

When we rolled out 3M’s system, it was horrendous. We went through multiple teams of trainers...

Jan 2022
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Director

Over the years, 3M has gotten more responsive, but they are such a large company that we have...

Jan 2022
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Manager

We love 360 Encompass CDI. Like any software, it has its glitches from time to time, and there is a...

Jan 2022
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Manager

3M is constantly adding features and updates. They recently added the optional ability to track the...

Jan 2022
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Manager

I wish 3M would test out new enhancements better before releasing them generally. There are often...

Jan 2022
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Manager

In the past, I found that 3M didn't think about a certain thing in a change they released. 3M tweaks...

Jan 2022
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Manager

Out of the four people I directly communicate with at 3M, three of them are outstanding, and one is...

Jan 2022
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Director

3M has learned a lot over the years and has made good on their promises to partner with clients. 3M...

Jan 2022
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VP/Other Executive

To make a decision on what vendor to pick, customers need to look at quality. I would jump for any...

Jan 2022
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Director

360 Encompass CDI's strong point is that everything is in one system. The end coder has their...

Jan 2022
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VP/Other Executive

We have a representative who we meet with on a regular basis. That person is proactive in addressing...

Jan 2022
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VP/Other Executive

We do a lot of upgrades. Every time we put in an upgrade, we have to be fairly insistent to get 3M...

Jan 2022
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VP/Other Executive

The product does great things when it is working as designed. It is very useful from a...

Jan 2022
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VP/Other Executive

As of late, we have had very good involvement with the vendor's executives. We had to do a lot of...

Jan 2022
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VP/Other Executive

3M’s back-end coding software is probably the best in the industry. 3M has high-class technology,...

Jan 2022
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VP/Other Executive

3M’s customer response is one of the things that they need to work on. Getting the vendor to engage...

Jan 2022
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Director

Some of the system's big features have been improved, like particular prioritization and scoring...

Nov 2021
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Director

The vendor is very good about the enhancements that we want. They don't nickel-and-dime us for...

Nov 2021
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CMIO

Our coders have been happy with 3M's CDI tools. 3M is a solid partner. We have had issues with them...

Nov 2021
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Director

From a CDI perspective, I am not sure that there is much new technology that the vendor could offer...

Nov 2021
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Director

I would like 3M to consolidate their meetings. We have multiple meetings with them in a month that...

Nov 2021
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Director

We don't have a dedicated tech resource. I find that to be unusual for a company of our size. To...

Nov 2021
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Director

We are seeing a return on our investment with the solution. I would definitely recommend 3M over...

Nov 2021
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CMIO

During the COVID-19 pandemic, we have had some vendor partners who have really raised their prices...

Nov 2021
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Manager

I greatly value the integration and the ability to work in the same space with our coding partners....

Oct 2021
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Manager

We would buy 3M's software again. Considering the services we get with 3M and the way those services...

Oct 2021
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Manager

3M’s reports are good. We have been transitioning from using their legacy canned reports to their...

Oct 2021
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Manager

The vendor is good. We paid for extra customer support service with some of the technical...

Oct 2021
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Manager

I feel like we are constantly catching up and coming from behind, even with the vendor’s documents...

Oct 2021
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Manager

The program works well. We have some pain points with it, but overall, the program is very helpful...

Oct 2021
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Manager

The problem that we have faced with the vendor is that our primary care contact has changed a few...

Oct 2021
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Manager

Sometimes, the vendor's suggestions can lead us down the wrong path. The vendor's response rate...

Oct 2021
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Manager

We have dedicated 3M representatives who get us connected quickly. 3M is having regular meetings...

Oct 2021
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Manager

We would like more outpatient software functionality for CDI. There are plans to dig into our...

Oct 2021
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Manager

I love that 3M is pushing the mobile platform. The push to go mobile and have the ability to...

Oct 2021
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Analyst/Coordinator

We wish 3M had dedicated techs who knew our system for our site. I have to explain our system at the...

Oct 2021
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Analyst/Coordinator

3M's support has gotten better from what it was in the past. It used to be rough at times. We have...

Oct 2021
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Analyst/Coordinator

We wish the system were a bit more customizable. We get what 3M has in the box, and we can ask them...

Oct 2021
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Manager

The system has been very positive for us. We had looked at a lot of different solutions for CDI. We...

Oct 2021
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Manager

The reporting of the system sometimes lags. It is not the best reporting. Even though the vendor has...

Oct 2021
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Manager

We get lost sometimes in bringing in new technology. The vendor kind of loses sight of what works,...

Oct 2021
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Manager

For the most part, the vendor does avoid charging for every little thing, but whenever we want to do...

Oct 2021
||
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Manager

The vendor has very good support. The vendor executives are very engaged, and they are constantly...

Oct 2021
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Director

We chose our own level of automation with 360 Encompass CDI. We use a priority list, but we have...

Oct 2021
||
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Director

The solution is expensive. Every product we want to add comes with a charge. The basics are a lot of...

Oct 2021
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Analyst/Coordinator

3M’s web support people seem to make a lot of questionable assumptions based on the commonality of...

Oct 2021
||
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Analyst/Coordinator

From an interface perspective, 3M’s staff is very knowledgeable, but the integration people I have...

Oct 2021
||
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Analyst/Coordinator

360 Encompass CDI has the capability to give an organization the means to perform better audits on documents....

Oct 2021
||
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Analyst/Coordinator

For the product to give us even better outcomes, I would like to see what the end result is on a...

Oct 2021
||
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Analyst/Coordinator

What gives us the most bang for our buck is continuity with the EMR. That allows 360 Encompass CDI...

Oct 2021
||
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Analyst/Coordinator

The system's ability to provide visibility into its performance is middle of the road. The vendor...

Oct 2021
||
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Analyst/Coordinator

The integration with clinical quality measures between 360 Encompass CDI and our other CDI product...

Oct 2021
||
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Analyst/Coordinator

3M tries to stay at the forefront of new technology.

Oct 2021
||
(0)
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Director

A lot of 3M's training is self-training.

Oct 2021
||
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Director

Reporting can be challenging sometimes. We haven't moved over to self-reporting yet. Hopefully, some...

Oct 2021
||
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Director

3M meets with us regularly, and they provide data for the coders and new projects. Those meetings...

Oct 2021
||
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Director

3M has good coding references embedded into their system. We utilize the notifications between...

Oct 2021
||
(0)
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Director

3M's technical support can be hit or miss depending on who we get and what problem needs to be...

Oct 2021
||
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VP/Other Executive

I would like to see more AI in the system, but the vendor is adding different functionalities to...

Oct 2021
||
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VP/Other Executive

The vendor's response time and dedication are good. I am not able to see their tickets though...

Oct 2021
||
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VP/Other Executive

The system has some different functionalities that remind us of a boutique. The solution is more of...

Oct 2021
||
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VP/Other Executive

The vendor could improve the system's enterprise reporting. It has a lot of reports, but when it...

Oct 2021
||
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Director

One of the things that I like about 360 Encompass CDI is its ability to identify and prioritize...

Sep 2021
||
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Director

One thing that I would like to see enhanced in the system would be its integration of coder and CDI...

Sep 2021
||
(0)
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Director

3M is always in sales mode. If we need a module, then there will be a charge. If we need consulting...

Sep 2021
||
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Director

The solution's prioritization modules aren't granular enough to make the product robust enough for...

Sep 2021
||
(0)
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Manager

The vendor tends to think their product is better than it actually is. It isn't as user friendly as...

Aug 2021
||
(0)
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Manager

360 Encompass CDI tends to prioritize based on whether a CC or MCC is missing and not so much on...

Aug 2021
||
(0)
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Manager

The product is pretty lowly automated. There are still some things we have to do by hand,...

Aug 2021
||
(0)
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Manager

We did not get a lot of support when we were trying to implement the system. There is not much...

Aug 2021
||
(0)
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Manager

360 Encompass CDI integrates pretty well with our EMR. I know there is some technology out there...

Aug 2021
||
(0)
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Manager

The upgrades usually break something. Unfortunately, every time we upgrade, we typically have an...

Aug 2021
||
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Manager

We attended the 3M Client Experience Summit. Even though it was virtual, 3M always offers a...

Aug 2021
||
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Manager

360 Encompass CDI is a bit new to us. We have had some challenges with reporting. At 3M's recent...

Aug 2021
||
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Manager

The prioritization of chart reviews is difficult. The functionality works, but it is difficult to...

Aug 2021
||
(0)
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Manager

Our suggestions are very well received. Usually, 3M works on things immediately, and if they can’t...

Aug 2021
||
(0)
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VP/Other Executive

We have been using the solution for many years. We don't have issues with it very often. The vendor...

Jul 2021
||
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VP/Other Executive

Overall, I appreciate the solution's tools and workflow. 3M is going in the right direction with...

Jul 2021
||
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VP/Other Executive

Recently, there was a disconnect between the vendor's folks who operate the tools and their sales...

Jul 2021
||
(0)
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Director

360 Encompass CDI is good. I haven't gotten any complaints from our users. I talk with them fairly...

Jul 2021
||
(0)
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Director

The only problem that we have with the solution right now is that because of the way that we...

Jul 2021
||
(0)
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Director

3M gave me a quote up front, and they stuck with that quote. It isn't like they are adding on...

Jul 2021
||
(0)
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Director

360 Encompass CDI was a little rough to implement. We have had some struggles with the system. There...

Jul 2021
||
(0)
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Director

Our EHR vendor doesn't really have coding queues and workflows integrated with the product, so 360...

Jul 2021
||
(0)
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Analyst/Coordinator

Whenever 3M does an update 360 to Encompass CDI, it usually breaks something, and the support person...

Jun 2021
||
(0)
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Analyst/Coordinator

There is hardly anyone else in the CDI and CAC market besides 3M. Leaving 3M is really not even an...

Jun 2021
||
(0)
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Analyst/Coordinator

3M does a monthly presentation that is geared toward our coders, and that is good, but I am an IT...

Jun 2021
||
(0)
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Director

360 Encompass CDI has allowed our CDI staff to easily collaborate between providers and coders.

Jun 2021
||
(0)
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Director

I would tell a peer to continually ask their 3M account executive to have someone work with them to...

Jun 2021
||
(0)
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Director

3M charges based on individual addresses, even if the facilities are part of the same organization....

Jun 2021
||
(0)
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Director

3M will give us credit back if a facility closes and we do not use the product there any longer. If...

Jun 2021
||
(0)
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Manager

3M’s ability to provide visibility into their own performance is good. They have a dashboard where...

Jun 2021
||
(0)
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Manager

3M is actually really good with monitoring their support tickets. We do sometimes have to push them...

Jun 2021
||
(0)
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Manager

Recently, we have seen fewer code quality challenges with the system. Unfortunately, 360 Encompass...

Jun 2021
||
(0)
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Director

We have worked with 3M. They have come to the table but have not fixed the issues. At this point, we...

Jun 2021
||
(0)
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Director

Often, when we call 3M with an issue, they try to blame our EMR vendor or someone else. They don't...

Jun 2021
||
(0)
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Manager

The support from 3M isn’t great. If customers don’t pay to have the higher-level support, they can’t...

Jun 2021
||
(0)
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Manager

I like the prioritization in the product. I also like the tips and little icons that allow us to...

Jun 2021
||
(0)
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VP/Other Executive

The issues that we have with 360 Encompass CDI are similar to the issues that we have with 3M across...

Jun 2021
||
(0)
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VP/Other Executive

360 Encompass CDI is strong, but getting information out cleanly is sometimes a struggle. We were...

Jun 2021
||
(0)
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VP/Other Executive

We have had 3M's executive leaders come out and meet with us. We are between a rock and a hard...

Jun 2021
||
(0)
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VP/Other Executive

360 Encompass CDI is really good, but my recommendation to other organizations would be to manage 3M...

Jun 2021
||
(0)
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VP/Other Executive

360 Encompass CDI is very user friendly. I can use it, and I am not a CDI person or a coder. There...

Jun 2021
||
(0)
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VP/Other Executive

The implementation of 360 Encompass CDI was okay. It went more smoothly than other 3M...

Jun 2021
||
(0)
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VP/Other Executive

We really struggle with 3M's integration. We are still trying to fix that on the physicians' side....

Jun 2021
||
(0)
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Director

The system would work just fine if a single facility were using it. We can do all of the...

Jun 2021
||
(0)
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Director

Every time there is an update to the system, we have to brace ourselves for downtime. The executive...

Jun 2021
||
(0)
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Director

The vendor has pretty good webinars for the product. The vendor leadership is engaged. Whether or...

Jun 2021
||
(0)
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Director

3M has enhanced their system during the COVID-19 pandemic. They do certain releases, and they send...

Jun 2021
||
(0)
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Director

3M's biggest enhancement was a self-reporting software that allowed anyone to generate their own...

Jun 2021
||
(0)
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Director

The vendor has everything in terms of CAC functionality, but they also have abstract databases where...

Jun 2021
||
(0)
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Director

The solution is partially automated. During our implementation, the vendor met with us quarterly to...

Jun 2021
||
(0)
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Director

There is one part of the solution that 3M struggles with. Their executives want to know the...

Jun 2021
||
(0)
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Director

I do not believe we are keeping the solution. We have a completely different vendor, and they have a...

May 2021
||
(0)
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Director

From a technical standpoint, I believe that the 3M platform is built on antiquated technology. It is...

May 2021
||
(0)
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Director

I have had no visibility into what is going on. Nobody is following up or communicating. We follow...

May 2021
||
(0)
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Manager

We are not nickel-and-dimed by 3M. We don't do any of the enhancements. We have definitely received...

May 2021
||
(0)
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Manager

We always want more functionality. 3M is bringing in our ideas and hoping to improve the product.

May 2021
||
(0)
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Manager

We have tons of resources and a lot of education. All of the things that we can find are pretty...

May 2021
||
(0)
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Manager

360 Encompass CDI automatically suggest codes, DRGs, and query opportunities. The system is pretty...

May 2021
||
(0)
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Manager

I have used multiple iterations of 360 Encompass CDI for many years, so I have seen it grow to where...

May 2021
||
(0)
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VP/Other Executive

We struggle with 3M's contracting process. They nickel-and-dime us to death.

May 2021
||
(0)
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VP/Other Executive

I don't think 3M tests their releases very well. We get bugs on every single release. I call support...

May 2021
||
(0)
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VP/Other Executive

We have considered moving away from 3M, they are our third most expensive vendor. I think that the...

May 2021
||
(0)
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Director

3M’s billing documentation is so complicated. Their invoicing process is quite a monstrosity to work...

May 2021
||
(0)
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Director

We are diving more into the reporting so that we can gear our worklist strategically around our CMS...

May 2021
||
(0)
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