360 Encompass CDI
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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User Commentary

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VP/Other Executive

Culture, Loyalty, Product

Some of the tools that the vendor has rolled out for the product haven't worked as designed, and we...

Sep 2023
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VP/Other Executive

Value

This year, the vendor hasn’t tried to hit us with anything in terms of costs. That is completely...

Sep 2023
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VP/Other Executive

Loyalty, Relationship

At the end of the year, we are losing the reporting that we have come to depend on. The vendor let...

Sep 2023
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Manager

Product

360 Encompass CDI’s prioritization is data driven. It is not for documentation. And the product...

Sep 2023
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Manager

Operations

When 3M first implemented 360 Encompass CDI, they came on-site, but it seemed like there was no...

Sep 2023
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Manager

Operations, Product

3M has too many upgrades, but it seems like every time they upgrade, they break something. Also,...

Sep 2023
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VP/Other Executive

Loyalty, Product

We aren't fully using the system's prioritization down to its rules level. Part of our organization...

Sep 2023
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VP/Other Executive

Product

The system's presentation and intuitiveness are huge factors for both the clinical folks who are...

Sep 2023
||
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VP/Other Executive

Product

We update the system practically every month. That is important to us. We have had many problems...

Sep 2023
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Manager

Operations

Learning the specifics of the product was a challenge. There is so much data and so many different...

Aug 2023
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Manager

Relationship

Our 3M advisor is good. They do a good job of staying on top of everything.

Aug 2023
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Manager

Product

When the product is great, it is great. And when there are problems, the product is bad. We run into...

Aug 2023
||
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Manager

Product

The product is not super compatible with what we have and what we use.

Aug 2023
||
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Manager

Product

With 3M’s new automated query impact functionality, it has been difficult to know exactly what to...

Aug 2023
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Manager

Relationship

If I talk to my direct person, 3M’s support is great. We avoid the service desk. Anytime we open a...

Aug 2023
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Director

Product

The biggest strength of 360 Encompass CDI is the piece that allows the CDI team to interact with the...

Aug 2023
||
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Director

Product

I would like an improvement of 3M’s prioritization module. I want them to look at more parts of the...

Aug 2023
||
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Director

Product

The product’s strengths are its ability to review the chart and its ability to keep up with the...

Aug 2023
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Director

Product

We have to use bridge software for the communication of the query between 360 Encompass CDI and our...

Aug 2023
||
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Director

Product

I like the vendor’s legacy report. I have not gone to the self-serve report. 3M is trying to make...

Aug 2023
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Director

Value

3M charges for every little thing. Every time they talk about something new, there is always a...

Aug 2023
||
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Director

Operations

I am reluctant to look at 3M products, such as the automated query component and some of the...

Aug 2023
||
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Director

Value

360 Encompass CDI is an amazing encoder; that is why 3M can charge what they charge. The quality of...

Aug 2023
||
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Director

Product

I would like to see 360 Encompass CDI be a little more accurate in its annotations and automatic...

Aug 2023
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Director

Value

3M charges too much. I don’t do any reference calls for the vendor, nor do I recommend them to others....

Aug 2023
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Manager

Operations

The first trainer we had was a little frustrating. They were very knowledgeable, but I am picky with...

Aug 2023
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Manager

Operations, Product

The prioritization in the product works, but the reports can be a little clunky. The product does...

Aug 2023
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Manager

Relationship

The vendor is very responsive, and people even get back to me when they are traveling. The vendor's...

Aug 2023
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Director

Operations

3M’s initial trainers are good, and we have even had some folks come in and follow up.

Aug 2023
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Director

Product

360 Encompass CDI integrates with quality and coding very well, and that allows us to integrate bidirectionally....

Aug 2023
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Director

Product

The product has NLU, but it isn't as well attuned as I expected. We still have to train it quite a...

Aug 2023
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Director

Relationship

We have been a little frustrated with 3M. We submit a ticket, and then they say they want an email,...

Aug 2023
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Director

Relationship

We have a customer success manager and account executive from 3M, and if we give feedback, they are...

Aug 2023
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Director

Relationship

I really appreciate our client success manager at 3M. I also appreciate that 3M does a very good job...

Jun 2023
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Director

Product

360 Encompass CDI offers functionality that is not available within our EMR, and for that reason, I...

Jun 2023
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Director

Product

We need improvements to the interface between 360 Encompass CDI and our EMR. Some cases don't pass...

Jun 2023
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Director

Product

The reporting in 360 Encompass CDI is great, especially in terms of clinical documentation...

Jun 2023
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Director

Relationship, Product

There is some room for improvement in 360 Encompass CDI. For example, we sometimes have hiccups with...

Jun 2023
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Director

Operations

The implementation of 360 Encompass CDI was smooth and positive overall. 3M did training for...

Jun 2023
||
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Director

Relationship

3M supports us with a system where we can submit enhancements and things like that, and if we have...

Jun 2023
||
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Director

Product

We haven’t had any extended downtime, and we have been able to access 360 Encompass CDI when we...

Jun 2023
||
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Director

Relationship, Product

3M makes information accessible in that they publish known product issues on the website, but there...

Jun 2023
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Manager

Product

The reporting functionalities in 360 Encompass CDI need some work, and I know that 3M is trying to...

Jun 2023
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Manager

Product, Value

Our providers don't like the system. However, it has been helpful, and we do have a 100% response rate....

Jun 2023
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Manager

Relationship, Product

3M is definitely there for the upgrades that we get. They support us and make sure that we are doing...

Jun 2023
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Manager

Product

We have an automated query impact, which creates action items if the coder doesn't capture...

Jun 2023
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Manager

Relationship, Product

The reports are horrible in 360 Encompass CDI. I had to create customized reports to get things I...

Jun 2023
||
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Manager

Relationship

There is always a point of contact at 3M. Usually, when we ask about something, it can take a while...

Jun 2023
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Director

Relationship, Product

Our concern with 3M is that their system's reporting abilities aren't as robust as we would like...

Jun 2023
||
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Director

Product, Value

We are slightly satisfied with 360 Encompass CDI. The product is fine and good for our team and...

Jun 2023
||
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Director

Culture

3M's sales team members aren't very connected with day-to-day things. The vendor can come into any...

Jun 2023
||
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Director

Relationship

3M's support and partnership stand out. The vendor understands their audience, and they try to help...

May 2023
||
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Director

Product

The product's reports are challenging for most of the partners that we have seen. There is one area...

May 2023
||
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Director

Product

Our physicians are happy with the product. I haven't heard anything negative about the product.

May 2023
||
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Director

Operations

When we went live on 360 Encompass CDI, there were some aspects of the training that were really...

May 2023
||
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Director

Product, Value

Overall, 360 Encompass CDI does an excellent job. I would be very likely to recommend it.

May 2023
||
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Director

Relationship, Product

3M has good self-service reporting for 360 Encompass CDI. The vendor has come a long way from their...

May 2023
||
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Director

Product

There are always gaps and things that could be improved in 3M’s self-service reporting. Sometimes we...

May 2023
||
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Director

Value

We are advised beforehand when 3M is going to charge for something and then when something is free....

May 2023
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Manager

Product

I don’t like 360 Encompass CDI’s reporting. It is very difficult to use. The system’s reporting on...

May 2023
||
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Manager

Loyalty, Value

I would tell anyone considering 360 Encompass CDI that they are going to have to invest time and...

May 2023
||
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Manager

Relationship, Product

3M is incredibly good at knowing the changes required for the system. When CMS comes out with...

May 2023
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Manager

Relationship

3M’s support is very good. We have to work pretty hard at finding information using 3M’s online...

May 2023
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Manager

Product

The product could use some upgrades to help drive better outcomes. For instance, if a patient has...

Apr 2023
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Manager

Relationship, Product

I haven't seen a lot of advancements in 3M’s technology in the last few years. They seem to be...

Apr 2023
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Manager

Relationship

3M recently set up a CDI solution advisor that has been helping provide some insights into 3M’s...

Apr 2023
||
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Manager

Product

We have had some stability issues. The product has been throwing around multiple error messages and...

Apr 2023
||
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Manager

Operations, Product

The product is complicated. There are lots of moving pieces that make it hard to train new users....

Apr 2023
||
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Manager

Product

We find ourselves doing a lot of cases without any opportunities. Then we find that cases don't...

Apr 2023
||
(0)
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Manager

Relationship

3M has been improving over the years in their interactions with their customers, particularly with...

Apr 2023
||
(0)
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Manager

Product

Our 3M product is interfaced with our EMR so that physicians can see all our queries and...

Apr 2023
||
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Manager

Product

While the product provides productivity reports for staff productivity metrics, physician response...

Apr 2023
||
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Manager

Product

3M has certain criteria they can prioritize, but much of that is based on the fact that there are...

Apr 2023
||
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Manager

Product, Value

There are many features of the program that we like. One of the major ones that we benefit from is...

Apr 2023
||
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Manager

Relationship

The vendor is not usually late on any developmental things they are working on. They put out updates...

Apr 2023
||
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Manager

Relationship

3M’s support on issues is a little slow. It often takes two or three days before they get back to us...

Apr 2023
||
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Manager

Operations

3M doesn’t have a lot of ongoing education for workflows and best practices.

Apr 2023
||
(0)
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Manager

Product

3M heavily promotes their prioritization piece, but that piece is not very helpful. The majority of...

Apr 2023
||
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Manager

Value

We are trying to achieve the goal of increasing capture rates, but the product doesn't offer the...

Apr 2023
||
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VP/Other Executive

Operations

3M is very involved with training. I feel like the implementation and upgrades could have been done...

Apr 2023
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Analyst/Coordinator

Relationship

3M works to resolve the issues. They aren’t able to get us everything that we want every time, but...

Apr 2023
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Analyst/Coordinator

Operations

The reporting and the training that is received on the reporting are not adequate, and the...

Apr 2023
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(0)
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Director

Operations

During the implementation, we had many glitches because of a lack of communication. The vendor was...

Mar 2023
||
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Director

Operations

The training for 360 Encompass CDI seemed discombobulated; we didn't get direct training. We were...

Mar 2023
||
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Director

Operations

My recommendation to the executives considering the product is to make sure that they have a line of...

Mar 2023
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Director

Operations, Product

I like the functionality, the capabilities, and the references in 360 Encompass CDI. Once someone...

Mar 2023
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Director

Relationship, Product

We have had some challenges with the last few updates in 360 Encompass CDI. Things have been...

Mar 2023
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Nurse

Product

The product has great reporting capabilities. I use the limited, prewritten reports, but we have the...

Mar 2023
||
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Nurse

Culture, Operations

When we first talked to 3M, they told us the product had a natural language process and that it...

Mar 2023
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VP/Other Executive

Loyalty

There aren't a lot of prioritization options for reviews, and the system doesn't use NLP to guide...

Mar 2023
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Director

Operations

We have had some struggles with training, but 3M has always been good about offering more support,...

Mar 2023
||
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Director

Product

Sometimes the terminology in the processing gets a little confusing and is not clear enough for us...

Mar 2023
||
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Nurse

Relationship

In the past, I have felt not very positive about 3M. Their follow-up was always lacking. However, we...

Mar 2023
||
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Nurse

Product, Value

360 Encompass CDI is a great product. I wouldn't want to do our job without it.

Mar 2023
||
(0)
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Director

Relationship

3M's customer support team is easy to contact. They get back to us almost immediately. The support...

Mar 2023
||
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Director

Loyalty, Product

We have used 3M's coding tools for years, so the product fits. We actually left another successful...

Mar 2023
||
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Manager

Loyalty, Relationship, Product

Some of the providers are okay with 360 Encompass CDI, and some are not. We are working on our...

Feb 2023
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Manager

Product

3M’s reporting is terrible. It is not user friendly or intuitive, and it makes no sense. 3M doesn't...

Feb 2023
||
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Manager

Culture, Product

It is not very easy to integrate 360 Encompass CDI with our EMR. 3M is terrible with integration....

Feb 2023
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VP/Other Executive

Product

We have the prioritization functionality turned on in 360 Encompass CDI. We have seen some benefits...

Feb 2023
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VP/Other Executive

Relationship, Product

We like the reports in 360 Encompass CDI. We worked very hard with 3M on them.

Feb 2023
||
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VP/Other Executive

Relationship

We don't necessarily have a problem with the resources from 3M as much as we have a problem with the...

Feb 2023
||
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VP/Other Executive

Loyalty, Relationship

We are extremely satisfied with where we are right now with 3M. After 3M participated in a KLAS...

Feb 2023
||
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Director

Relationship

The vendor is very collaborative when it comes to partnership. We have seen an improvement in 3M's...

Jan 2023
||
(0)
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Director

Relationship

The client summit is very proactive and positive, and we do appreciate the vendor's involvement in...

Jan 2023
||
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Director

Relationship, Value

I can’t really think of a time that 3M has been proactive. We have an add-on package for 3M’s...

Jan 2023
||
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Director

Relationship

3M keeps their promises, but mainly that is because they don't make any promises.

Jan 2023
||
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Director

Relationship

We don't ever get any communication from people above our client executives. We went to a summit and...

Jan 2023
||
(0)
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Director

Product

Our experience with 360 Encompass CDI has been all right. The product has been really good for...

Jan 2023
||
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Director

Product

Our physicians are moderately satisfied with the product simply because physicians are going to find...

Jan 2023
||
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Director

Operations, Product

The system's upgrades are pretty smooth, but there are a lot of them. Those upgrades lead to a lot...

Jan 2023
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Director

Product, Value

Our physicians are mostly satisfied with 360 Encompass CDI, and the system is growing on us. 3M is good....

Jan 2023
||
(0)
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Director

Product

360 Encompass CDI is very simple. I feel like other products have more reporting options. 360...

Jan 2023
||
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Director

Product

There is a lot of reporting capability in 360 Encompass CDI, but it is not friendly to the user. We...

Jan 2023
||
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Director

Product

We don’t really have any complaints from our physicians regarding 360 Encompass CDI. We have a...

Jan 2023
||
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Director

Relationship

A lot of times, 3M’s service pack upgrades and things like that cause us problems. A different tech...

Jan 2023
||
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VP/Other Executive

Product

3M prides themselves on their prioritization, and it is not great. Their CDI prioritization is not...

Jan 2023
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VP/Other Executive

Culture, Value

The vendor could be more transparent with their pricing. Their product isn't all that. It is okay,...

Jan 2023
||
(0)
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VP/Other Executive

Relationship

From an ongoing support standpoint, 3M has conveyed that they have made improvements, but it doesn't...

Jan 2023
||
(0)
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VP/Other Executive

Relationship

We think that 3M is having severe resource issues in their maintenance and ongoing support...

Jan 2023
||
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VP/Other Executive

Relationship

I submitted a request to 3M for a new upgrade, but it was difficult to get a resource assignment. I...

Jan 2023
||
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VP/Other Executive

Product

For a general coding and clinical documentation integrity tool, the product is doing a good job. It...

Jan 2023
||
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VP/Other Executive

Product

We implemented another tool as part of the product, and it caused all kinds of other issues. The...

Jan 2023
||
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VP/Other Executive

Relationship

Our account person does the best they can within the constraints that they have, but they have the...

Jan 2023
||
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VP/Other Executive

Operations, Product

I am jaded on the product’s promotion because we had such a difficult time with the product being...

Jan 2023
||
(0)
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VP/Other Executive

Relationship, Operations

We implemented something, but the functionality didn't work as designed. We messed around with it...

Jan 2023
||
(0)
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VP/Other Executive

Relationship, Product

3M is proactive in getting code changes and other things pushed out. I like how 3M keeps things...

Jan 2023
||
(0)
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VP/Other Executive

Relationship, Operations

I would change 3M’s technology support by suggesting the vendor onboard additional folks to help...

Jan 2023
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Director

Relationship

We have a good contact person with 3M that is constantly giving us updates about things.

Jan 2023
||
(0)
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Director

Relationship

Getting support with 3M is a complicated process, and things seem siloed as far as IT support goes....

Jan 2023
||
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Director

Relationship

We have frequent meetings with 3M, but we are very disappointed with the vendor at times because...

Jan 2023
||
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Director

Relationship, Product

The vendor fixes one thing with each system upgrade, but then something else will fall apart. We are...

Jan 2023
||
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Manager

Relationship, Product, Value

With the CDI product, we have been able to help our providers in their documentation, and that saves...

Jan 2023
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Manager

Loyalty, Product

The CDI reports have been pretty good. We use SSR reporting, and that works for us. We get what we...

Jan 2023
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Manager

Product, Value

The product has improved our physicians’ satisfaction because the query notes are coming back and...

Jan 2023
||
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Manager

Relationship, Operations

I would like to tell 3M that when we have a big project that involves 3M and our EHR vendor, both...

Jan 2023
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Manager

Relationship

If we can't find someone fast enough to resolve something, the vendor has a person we can contact to...

Jan 2023
||
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Manager

Loyalty, Product

Our coders love the solution; they are thrilled that we switched to it. 360 Encompass CDI is easy to...

Jan 2023
||
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Manager

Operations, Product

I would like to see some enhancements made for educational purposes. Everything we need to look up...

Jan 2023
||
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Director

Product

3M could put additional resources into their reporting. The vendor is no longer supporting an old...

Jan 2023
||
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Director

Product

I have seen quite a few CDI solutions, and I have really felt that 360 Encompass CDI has been the best....

Jan 2023
||
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Director

Relationship

3M is fairly responsive. If I don't hear anything back from the vendor, I just ping them, and I...

Jan 2023
||
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Director

Relationship, Operations

There was very poor communication from 3M about some processes in a new piece for the product. There...

Jan 2023
||
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Director

Product

We have the ability to customize the prioritization of chart reviews and documentation in 360...

Jan 2023
||
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Manager

Product

It seems like the system is always having downtime for a hotfix after an update. It would be...

Jan 2023
||
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Manager

Product

There are things that we like about the system. It has a great encoder, and it is pretty user friendly....

Jan 2023
||
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Manager

Culture, Relationship

At one point, we had a report that broke, and 3M told us that we should move to a certain thing....

Jan 2023
||
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Director

Relationship

3M’s technical support team needs extra attention because once the implementation team had done...

Jan 2023
||
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Director

Culture, Operations

The product is not working as promoted. The client has to make a lot of revisions in order to tailor...

Jan 2023
||
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Director

Relationship, Operations, Product

Reports are one of the gaps that we are seeing in the product. At this point, we are months into the...

Jan 2023
||
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Director

Loyalty, Relationship, Product

3M is doing well in our organization. I am pleased with the advances that have been rolled out and...

Jan 2023
||
(0)
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Director

Product, Value

3M’s product integrates with our systems exceedingly well. With how the product is built for coding...

Jan 2023
||
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Director

Relationship, Operations

We can meet with a 360 Encompass CDI expert, and they will work with us on how we have the product...

Jan 2023
||
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Director

Relationship, Product

We have had good luck with the prioritization in 360 Encompass CDI. We have moments in time when we...

Jan 2023
||
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Director

Product

3M is working on a lot of advancements, such as more real-time data assessment and reporting...

Jan 2023
||
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Director

Relationship

My opinion of 3M’s service has definitely improved over the years, so I want to give them credit for...

Jan 2023
||
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Manager

Relationship

3M's leaders have been involved over the past year. We can meet with the vendor's product developers...

Jan 2023
||
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Manager

Relationship

We would like 3M to apply additional resources to their technical support. Sometimes, an issue will...

Jan 2023
||
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Director

Operations

3M should offer less training and provide more ways to ensure the platform is implemented and set up...

Jan 2023
||
(0)
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Director

Relationship

Our experience with 3M has improved significantly, largely due to the vendor’s team. They appreciate...

Jan 2023
||
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Director

Relationship

When we start addressing issues with 3M, they will tell us that the issues were already brought up...

Jan 2023
||
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Director

Relationship

We want to become more strategically close with 3M. We don’t want to sit on the back end and...

Jan 2023
||
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Director

Relationship, Operations

I need better data reporting from 3M. They think they are where they need to be, but they are not....

Jan 2023
||
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Director

Relationship, Product

3M needs better back-end people. Their operational definitions are close, but not precise. They have...

Jan 2023
||
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Director

Product

We find that the product suits our needs; it does what we need it to do. It is good from an...

Jan 2023
||
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Director

Loyalty, Relationship

We chose 3M because they have one of the most sophisticated, robust systems out there. They are our...

Jan 2023
||
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Director

Relationship, Product

A lot of the issues we have had are limitations with the data that the vendor can or cannot give us....

Jan 2023
||
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Director

Culture

We are trying to get additional products going, and we are finding the contracting process with 3M...

Jan 2023
||
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Director

Relationship, Operations

Adopting some things with Encompass CDI was really challenging, but the vendor made individuals...

Jan 2023
||
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Director

Product

The downside of the product is the lack of interpersonal actions. Physicians are not out there like...

Jan 2023
||
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Director

Relationship

I have never had a problem with the 3M product or support. 3M is very helpful. I get emails and...

Jan 2023
||
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Director

Operations

We haven't needed much ongoing training for 3M. But they have been very good when it has been necessary....

Jan 2023
||
(0)
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Director

Product

360 Encompass CDI is a great product. My whole department needs to make better use of it. The...

Jan 2023
||
(0)
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Director

Product

3M hasn’t really done many upgrades to the product. 360 Encompass CDI is relatively easy to use but...

Jan 2023
||
(0)
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Director

Loyalty

I will do a little more due diligence when looking for a new product. We are invested in the...

Jan 2023
||
(0)
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Director

Relationship

3M is bad at keeping their promises because they oftentimes make commitments and do not deliver on...

Jan 2023
||
(0)
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Director

Relationship, Product

3M relies on us to keep ourselves up to date with the product. It is more on the customer rather...

Jan 2023
||
(0)
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Manager

Operations

We don't get a lot of training from the vendor. We do our training in-house.

Jan 2023
||
(0)
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Director

Relationship

The partnership with 3M is excellent. It is the execution that is lacking. The vendor is there for...

Jan 2023
||
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Director

Loyalty, Relationship

We definitely are driving a lot of the improvement. The vendor does have a road map. Generally, they...

Jan 2023
||
(0)
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Director

Loyalty, Relationship

We are very satisfied with 360 Encompass CDI. The vendor is excited and engaged, and they want to...

Jan 2023
||
(0)
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Director

Operations, Product

I really like the way 3M implemented advanced grouping. Normally, all groupers go by the DRG or...

Jan 2023
||
(0)
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Nurse

Product

3M’s reporting capabilities with CDS productivity and our CMI are good. The self-service reporting...

Jan 2023
||
(0)
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Nurse

Operations

3M should roll out the product better. They change things sometimes, and we don't even know what was...

Jan 2023
||
(0)
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Nurse

Product

We have providers in our organization who are rugged individualists, so they see queries from 360...

Jan 2023
||
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Nurse

Product

We used to have issues with the product crashing, but now we don’t. 3M is doing much better since...

Jan 2023
||
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Nurse

Product

360 Encompass CDI is the best system there is. It uses rudimentary AI but is as smart as things get...

Jan 2023
||
(0)
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VP/Other Executive

Product

If we had no other CDI solution, then I would definitely buy the product again. 3M is a little...

Jan 2023
||
(0)
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VP/Other Executive

Relationship

I have worked with some of 3M’s executives. Our problems do not always get resolved the way I want...

Jan 2023
||
(0)
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VP/Other Executive

Product

360 Encompass CDI doesn’t meet all of our needs.

Jan 2023
||
(0)
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VP/Other Executive

Culture

The sales experience with 3M was a little painful, but it was not as painful as other negotiations...

Jan 2023
||
(0)
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VP/Other Executive

Product

We have had ongoing issues with the priority tool, and those issues have made the tool unusable for...

Jan 2023
||
(0)
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Director

Product, Value

We enjoy the query functionality in 360 Encompass CDI. The solution does electronic queries, and...

Jan 2023
||
(0)
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Director

Product

I would like to see some improvement in 360 Encompass CDI's filtering and data presentation,...

Jan 2023
||
(0)
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Manager

Product

If we don't have a consistent template within our facility, the product picks up things from the...

Jan 2023
||
(0)
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Manager

Relationship, Product

The product’s end users are in most cases, nurses who worked clinically until they came to this...

Jan 2023
||
(0)
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Director

Loyalty

The product's functionalities are not meeting all our needs, and that is why we are going with...

Jan 2023
||
(0)
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Director

Relationship, Value

We have a good relationship with 3M. We communicate with them regularly to get the most bang for our...

Jan 2023
||
(0)
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Director

Relationship

The biggest complaint that I had last year was about customer support. Our support person didn't...

Jan 2023
||
(0)
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Director

Culture, Value

For the most part, 3M keeps all their promises, but we had a situation where we were told that a...

Jan 2023
||
(0)
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Director

Relationship, Value

I don't feel like we have had any proactivity from 3M. We are always the ones who reach out about...

Jan 2023
||
(0)
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Director

Loyalty, Product

We see 3M coming out with new things, so I feel like they probably do well with developing their...

Jan 2023
||
(0)
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Director

Product

Our experience with 3M is about the same as it was 12 months ago. Overall, we are satisfied. There...

Jan 2023
||
(0)
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Director

Relationship, Product

If there is one area that I would like 3M to put additional resources into, it would be reporting....

Jan 2023
||
(0)
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Director

Product

We have had some challenges with 360 Encompass CDI, but they are not necessarily related to 3M. The...

Dec 2022
||
(0)
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Director

Relationship

3M absolutely continues to innovate. They have regular meetings with our client-service executives,...

Dec 2022
||
(0)
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Director

Operations, Product

More issues are popping up after upgrades. We haven’t had a full-blown implementation in a while.

Dec 2022
||
(0)
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Director

Relationship

Working with 3M is stressful. But 3M has an escalation process for when we have an issue, and we...

Dec 2022
||
(0)
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Director

Product

360 Encompass CDI is not a perfect product. There is room for improvement in almost every aspect of...

Dec 2022
||
(0)
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Director

Relationship

3M’s customer service is not doing well right now. The people from 3M who actually do try and help...

Dec 2022
||
(0)
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Director

Product

3M's product is complicated, but it also has a lot more capabilities than other solutions we used to...

Dec 2022
||
(0)
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Manager

Product

I really like the system. It is able to do all the work it needs to do. When we send queries, we...

Dec 2022
||
(0)
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Manager

Relationship

We were provided a system consultant at no cost, and they go through our workflows to optimize...

Dec 2022
||
(0)
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Director

Product, Value

360 Encompass CDI is a very good product. Our clinical documentation specialists use it every day....

Dec 2022
||
(0)
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Director

Loyalty, Product

The product has a prioritization process, but that process is not as effective as the same process...

Dec 2022
||
(0)
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Manager

Product

The vendor needs to improve their reporting. It is very primitive. They have tried to update things...

Dec 2022
||
(0)
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Director

Loyalty

3M is trying to roll out autonomous coding. They showed us what the confidence interval is for the...

Dec 2022
||
(0)
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Director

Loyalty

We are planning to stay with 3M because backing away from a different solution we utilized made it...

Dec 2022
||
(0)
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Director

Loyalty

We looked at the next step in the evolution of a prior product that integrates fully into 3M's...

Dec 2022
||
(0)
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Director

Loyalty

We were told to move away from old legacy reports because 3M was not going to be updating and...

Dec 2022
||
(0)
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Director

Product

360 Encompass CDI could be improved by having better reporting. The system does not have enough...

Dec 2022
||
(0)
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Analyst/Coordinator

Culture, Value

3M really works with us on pricing, and they avoid charging for every little thing.

Dec 2022
||
(0)
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Analyst/Coordinator

Loyalty

3M is just out there in the forefront. We have some key strategic things that we are working on with...

Dec 2022
||
(0)
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Director

Loyalty

Everybody is pretty happy with 360 Encompass CDI. I think our satisfaction will increase. We just...

Dec 2022
||
(0)
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Director

Relationship, Operations

We started using the prioritization in 360 Encompass CDI, and it hasn’t worked for us as well as we...

Dec 2022
||
(0)
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Physician

Relationship

The product is satisfactory. I like the gradual enhancements. As we increasingly go into...

Nov 2022
||
(0)
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Manager

Product

I have some specific UI- and UX-type complaints about the 3M product. In some ways, 360 Encompass...

Nov 2022
||
(0)
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Manager

Relationship

If I need something, I will call and work with the technicians and the development team. If the...

Nov 2022
||
(0)
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Manager

Product

If our EMR sends a merge to the 3M product, things are not going to merge correctly on certain...

Nov 2022
||
(0)
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Manager

Product

The biggest headache we experience with 3M is often because of the way that 3M and our EMR vendor...

Nov 2022
||
(0)
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Manager

Loyalty, Relationship, Operations, Product

3M has plenty of things out there, and 360 Encompass CDI is easy to implement. Usually, we just...

Nov 2022
||
(0)
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Manager

Culture, Value

3M will charge for every little thing depending on what it is. They have new things that we haven't...

Nov 2022
||
(0)
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Manager

Product

The reporting system is so robust. One of my big complaints about 360 Encompass CDI would be trying...

Nov 2022
||
(0)
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Manager

Product

360 Encompass CDI has a lot of logic built into it that helps us when we are doing reviews for...

Nov 2022
||
(0)
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Analyst/Coordinator

Product

360 Encompass CDI doesn't do bill holds, and second-level reviews are tricky. We do have to use our...

Nov 2022
||
(0)
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Analyst/Coordinator

Operations, Product

Although we didn’t have any issues with our recent upgrade implementation, there were some major...

Nov 2022
||
(0)
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Analyst/Coordinator

Product

The product’s integration is pretty good in terms of HL7 and the back-and-forth. The vendor does...

Nov 2022
||
(0)
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Analyst/Coordinator

Culture, Product

3M does pretty well in the CDI space. They are consistently adding things. 3M is pretty good about...

Nov 2022
||
(0)
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Analyst/Coordinator

Relationship

3M’s support is really good. 3M has really stepped up their game, and they do help us out quite a...

Nov 2022
||
(0)
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Analyst/Coordinator

Value

It took a while to receive our money’s worth because 360 Encompass CDI is an expensive product.

Nov 2022
||
(0)
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Analyst/Coordinator

Loyalty, Relationship, Value

I would recommend the product to a similar organization to us, but I would not recommend it to...

Nov 2022
||
(0)
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Director

Product

The product has some features around automatically suggested DRGs and case prioritization. There...

Nov 2022
||
(0)
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Director

Product

The product functions well. We generally don't have any issues; the only thing that has changed in...

Nov 2022
||