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360 Encompass CDI Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

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mac.boyter@klasresearch.com

 
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User Commentary

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Director

3M does updates at least monthly. If we are really looking for CDI software, 360 Encompass CDI is...

Apr 2021
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Director

We appreciate that 3M has a library and free educational opportunities, but those opportunities can...

Apr 2021
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Director

3M's ticket response time is really slow. They promise that they have a 24-hour response time, but...

Apr 2021
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Director

When we have gotten the vendor to work with us, their one-on-one training and support people have...

Apr 2021
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Analyst/Coordinator

Our CDI specialists do concurrent reviews on patients. That functions very well for us. 3M has a lot...

Apr 2021
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Analyst/Coordinator

We have been frustrated by the vendor's delays in reviewing our support tickets. We have to escalate...

Apr 2021
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Analyst/Coordinator

3M's support staff members are very knowledgeable. They are professional and helpful. They are also...

Apr 2021
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Manager

I really like 360 Encompass CDI. We haven't had any true problems. 3M is a really great go-to...

Apr 2021
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Manager

360 Encompass CDI actually pays for itself, especially with how we engage the documentation. The...

Apr 2021
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Manager

There are always some enhancements and developments that could make 360 Encompass CDI better. I have...

Apr 2021
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Manager

3M has been very receptive to making sure that the product works effectively. 3M's reputation is on...

Apr 2021
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Manager

When we get to someone at 3M for support, things aren't bad. Now, the vendor has moved toward a...

Mar 2021
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Manager

From a pricing standpoint, 3M is proud of their product. They are almost out of the reach of our...

Mar 2021
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Manager

3M’s product is fully automated. It feeds us CDIs and cases. The products that we had early on were...

Mar 2021
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Manager

I would buy 360 Encompass CDI again because it is a best-of-breed product. I would recommend 3M's...

Mar 2021
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Manager

The training from 3M is expensive and repetitive.

Mar 2021
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Manager

Salespeople always oversell the capabilities, so we get into the trenches and then realize that...

Mar 2021
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Manager

360 Encompass CDI has a coder's look. The system is easy to use and navigate for my coders. The...

Mar 2021
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Manager

360 Encompass CDI has all of the reference guides that we need. The system points to where we can...

Mar 2021
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Manager

The method that 360 Encompass CDI uses to communicate to physicians for queries could be enhanced....

Mar 2021
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Director

There is historical functionality for certain types of edits that used to be included. Those have...

Feb 2021
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Director

3M said that 360 Encompass CDI has NLP, but it doesn't function with NLP understanding. I can't just...

Feb 2021
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Director

360 Encompass CDI has been functioning really well. It is pretty great. People tend to like it. When...

Feb 2021
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Manager

The product is good. Our challenge is about communication. We want the vendor to tell us when new...

Feb 2021
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Manager

The product has been pretty straightforward. In terms of visibility into the vendor's performance,...

Feb 2021
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Director

I would tell others that the solution's computer-assisted coding is really beneficial for clinical...

Feb 2021
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Director

I would like to see 3M build an electronic query process within the system instead of using another...

Feb 2021
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Manager

3M keeps their promises as well as they can, but they can only do so much with their technology.

Feb 2021
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Manager

My overall satisfaction will probably stay pretty high through the next year, unless things get...

Feb 2021
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Physician

The system has not performed and has been reliably accurate for us. I think the vendor delivering...

Jan 2021
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Physician

The vendor has done a really good job recently with some of their developments. I can see my...

Jan 2021
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Director

360 Encompass CDI is okay. The 3M coding piece is a bit stronger than the CDI piece. We are really...

Jan 2021
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Director

There are opportunities in 360 Encompass CDI for better reporting, and maybe I am just ignorant. But...

Jan 2021
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Director

Right now in 3M's CAC system, we just use the default prioritization settings. In our test system,...

Jan 2021
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Director

We always hear that everything requires us to buy another module and that the system doesn't have...

Dec 2020
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Director

3M is doing well with the relationship between the coding and the CDI work. My coders use the...

Dec 2020
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Director

3M's customer service is really good. 360 Encompass CDI is a very expensive product compared to the...

Dec 2020
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Director

The system is performing well and is user friendly. 3M is helping the CDI people with the coding...

Dec 2020
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Manager

There is someone in our IT department that works directly with 3M for most issues. But in terms of...

Dec 2020
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Manager

3M could do a better job with CDI prioritization and with not making me waste my time reviewing...

Nov 2020
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Manager

I love how 3M’s product is very intuitive; it is a really good piece of software. The interface is...

Nov 2020
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Director

3M tries to keep their promises, but we have had some issues with them in regard to things being...

Nov 2020
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Director

We have a client success manager from 3M. That person helps a lot with getting our tickets resolved...

Nov 2020
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Director

360 Encompass CDI is easy for our coders to use. The system is great.

Nov 2020
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Director

360 Encompass CDI is pretty expensive. We pay a lot of money annually for the product, and we still...

Nov 2020
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VP/Other Executive

Whenever we do an update, there is something wrong with it, and we have to delay the process. It is...

Nov 2020
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VP/Other Executive

I haven't had a good experience with the support in the few years that I have worked with 3M. I...

Nov 2020
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VP/Other Executive

We have an account manager from 3M who is not successful in helping us with update issues. The...

Nov 2020
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VP/Other Executive

Users are very happy with the visibility in the reporting that they can get from the product.

Nov 2020
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VP/Other Executive

The prioritization of chart reviews is a little problematic. I don't think our CDI specialists are...

Nov 2020
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VP/Other Executive

3M tries to keep all their promises, but they can't always deliver. If we were starting over, we...

Nov 2020
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VP/Other Executive

Our users appear to really like the system enough to where they don't want to jump into other...

Nov 2020
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VP/Other Executive

With the acquisition of MModal, things looked very interesting. At the 3M conference last year, the...

Nov 2020
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VP/Other Executive

3M nickel-and-dimes us. I don't know how much we pay for the product, but it is very expensive. I...

Nov 2020
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VP/Other Executive

The upgrades from 3M are problematic. Lately, the vendor has been better, but we have always had a...

Nov 2020
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VP/Other Executive

The support people are responsive. They resolve our issues quickly. But I don't think they are...

Nov 2020
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Analyst/Coordinator

We recently got a new account representative from the vendor, and that person has been pretty good....

Sep 2020
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Analyst/Coordinator

The vendor is very proactive. A lot of the sluggishness is on our IT side, so I think the vendor...

Sep 2020
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Analyst/Coordinator

I have had the opportunity to go to the vendor's user summit, and it is a great networking...

Sep 2020
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Analyst/Coordinator

The vendor's products are constantly updating, and the vendor provides a lot of education. There are...

Sep 2020
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Director

3M has been excellent during the COVID-19 crisis. They were quick to provide us with all of the...

Aug 2020
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Director

3M has kept their promises in good times and bad times. When we had issues with computer-assisted...

Aug 2020
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Director

3M has a very high integrity level. When the vendor comes in to do a project, they don't sell us...

Aug 2020
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Director

If 3M doesn’t fix the PSI and the quality, I will look and see whether other vendors have a similar...

Aug 2020
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Director

I like 3M’s technology. That is why I am convincing our team to go with 3M. I like their CDI...

Aug 2020
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Director

3M is doing a good job for us. They have a good product that works well for my coders and CDI...

Aug 2020
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Director

3M is a good organization, and they certainly fulfill all of our needs. 3M has been very supportive...

Aug 2020
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Director

There is always another software solution out there that is a little better than what we have. With...

Aug 2020
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Manager

During the COVID-19 crisis, 3M gave a few webinars. The vendor really talked to us, and we did a...

Jul 2020
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Manager

I can't even reach out to 3M's support people. There is no support for 360 Encompass CDI from 3M....

Jul 2020
(0)
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Manager

I gave 3M the benefit of the doubt and tried their CDI tool for prioritization while still using...

Jul 2020
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Manager

I wanted to know how 360 Encompass CDI differentiates low priorities from high priorities. 3M said...

Jul 2020
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Director

We are just not happy with the solution. For the last few days, we have been trying to get our...

Jul 2020
(0)
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Director

We don't like the platform. It has really felt like glorified coders. The automatic suggestions have...

Jul 2020
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Director

The vendor is finding problems first before things break on the coding side. So the solution is more...

Jul 2020
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Director

I have a hard time paying the vendor so much money for a prioritization tool in which I have to set...

Jul 2020
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Manager

The vendor played a major role in the COVID-19 crisis. Prior to COVID-19, the vendor reached out to...

Jun 2020
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Manager

When I had coding questions when COVID-19 started, I could call the customer support manager and our...

Jun 2020
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Manager

I don’t like 360 Encompass CDI/CDIS. We are all disappointed with our query process right now. We...

Jun 2020
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Manager

There is no support from 3M, and that is really frustrating. For example, I had one CDI person who...

Jun 2020
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Manager

I would buy the encoding piece again, but I would not buy 360 Encompass CDI/CDIS. Our satisfaction...

Jun 2020
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Director

The system works well on the coding side. When it is paired with the CAC system, it works great. 3M...

Jun 2020
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Director

We have pulled the plug on the system in a certain area because 3M was unable to get the system to...

Jun 2020
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Director

The CDI module doesn’t seem to play well, so I am not sure what the deal is there. The system works...

Jun 2020
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Director

The vendor bends over backward for whatever we need. I can call them, and they will drop what they...

Jun 2020
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Director

3M really stepped up to get their tools updated with new codes for COVID-19 as soon as they came...

May 2020
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Director

We don’t rely on 3M for a lot. The system isn’t as robust as it could be. When we have updates,...

May 2020
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Director

Now that 3M has partnered with MModal, I have been disappointed by a few things. The new people that...

May 2020
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Director

3M’s product is probably part of our long-term plans. If we go with something else, we will have to...

May 2020
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Director

I don’t use 3M’s support often, but our IT department works with the vendor’s support people a lot....

May 2020
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Director

360 Encompass CDI has been a great product for us. We actually used another CDI product temporarily...

May 2020
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Director

3M delivered self-service reporting, and I really like that because it allows me to do some custom...

May 2020
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Director

3M definitely drives outcomes for us. They helped us grow our coding and our CDI team. They are just...

May 2020
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Director

The support has been very good. I get good feedback from the IT team about that.

May 2020
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