360 Encompass CDI
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Culture, Loyalty, Product
Some of the tools that the vendor has rolled out for the product haven't worked as designed, and we...
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Value
This year, the vendor hasn’t tried to hit us with anything in terms of costs. That is completely...
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Loyalty, Relationship
At the end of the year, we are losing the reporting that we have come to depend on. The vendor let...
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Product
360 Encompass CDI’s prioritization is data driven. It is not for documentation. And the product...
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Operations
When 3M first implemented 360 Encompass CDI, they came on-site, but it seemed like there was no...
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Operations, Product
3M has too many upgrades, but it seems like every time they upgrade, they break something. Also,...
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Loyalty, Product
We aren't fully using the system's prioritization down to its rules level. Part of our organization...
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Product
The system's presentation and intuitiveness are huge factors for both the clinical folks who are...
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Product
We update the system practically every month. That is important to us. We have had many problems...
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Operations
Learning the specifics of the product was a challenge. There is so much data and so many different...
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Relationship
Our 3M advisor is good. They do a good job of staying on top of everything.
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Product
When the product is great, it is great. And when there are problems, the product is bad. We run into...
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Product
The product is not super compatible with what we have and what we use.
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Product
With 3M’s new automated query impact functionality, it has been difficult to know exactly what to...
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Relationship
If I talk to my direct person, 3M’s support is great. We avoid the service desk. Anytime we open a...
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Product
The biggest strength of 360 Encompass CDI is the piece that allows the CDI team to interact with the...
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Product
I would like an improvement of 3M’s prioritization module. I want them to look at more parts of the...
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Product
The product’s strengths are its ability to review the chart and its ability to keep up with the...
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Product
We have to use bridge software for the communication of the query between 360 Encompass CDI and our...
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Product
I like the vendor’s legacy report. I have not gone to the self-serve report. 3M is trying to make...
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Value
3M charges for every little thing. Every time they talk about something new, there is always a...
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Operations
I am reluctant to look at 3M products, such as the automated query component and some of the...
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Value
360 Encompass CDI is an amazing encoder; that is why 3M can charge what they charge. The quality of...
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Product
I would like to see 360 Encompass CDI be a little more accurate in its annotations and automatic...
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Value
3M charges too much. I don’t do any reference calls for the vendor, nor do I recommend them to others....
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Operations
The first trainer we had was a little frustrating. They were very knowledgeable, but I am picky with...
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Operations, Product
The prioritization in the product works, but the reports can be a little clunky. The product does...
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Relationship
The vendor is very responsive, and people even get back to me when they are traveling. The vendor's...
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Operations
3M’s initial trainers are good, and we have even had some folks come in and follow up.
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Product
360 Encompass CDI integrates with quality and coding very well, and that allows us to integrate bidirectionally....
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Product
The product has NLU, but it isn't as well attuned as I expected. We still have to train it quite a...
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Relationship
We have been a little frustrated with 3M. We submit a ticket, and then they say they want an email,...
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Relationship
We have a customer success manager and account executive from 3M, and if we give feedback, they are...
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Relationship
I really appreciate our client success manager at 3M. I also appreciate that 3M does a very good job...
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Product
360 Encompass CDI offers functionality that is not available within our EMR, and for that reason, I...
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Product
We need improvements to the interface between 360 Encompass CDI and our EMR. Some cases don't pass...
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Product
The reporting in 360 Encompass CDI is great, especially in terms of clinical documentation...
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Relationship, Product
There is some room for improvement in 360 Encompass CDI. For example, we sometimes have hiccups with...
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Operations
The implementation of 360 Encompass CDI was smooth and positive overall. 3M did training for...
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Relationship
3M supports us with a system where we can submit enhancements and things like that, and if we have...
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Product
We haven’t had any extended downtime, and we have been able to access 360 Encompass CDI when we...
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Relationship, Product
3M makes information accessible in that they publish known product issues on the website, but there...
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Product
The reporting functionalities in 360 Encompass CDI need some work, and I know that 3M is trying to...
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Product, Value
Our providers don't like the system. However, it has been helpful, and we do have a 100% response rate....
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Relationship, Product
3M is definitely there for the upgrades that we get. They support us and make sure that we are doing...
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Product
We have an automated query impact, which creates action items if the coder doesn't capture...
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Relationship, Product
The reports are horrible in 360 Encompass CDI. I had to create customized reports to get things I...
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Relationship
There is always a point of contact at 3M. Usually, when we ask about something, it can take a while...
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Relationship, Product
Our concern with 3M is that their system's reporting abilities aren't as robust as we would like...
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Product, Value
We are slightly satisfied with 360 Encompass CDI. The product is fine and good for our team and...
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Culture
3M's sales team members aren't very connected with day-to-day things. The vendor can come into any...
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Relationship
3M's support and partnership stand out. The vendor understands their audience, and they try to help...
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Product
The product's reports are challenging for most of the partners that we have seen. There is one area...
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Product
Our physicians are happy with the product. I haven't heard anything negative about the product.
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Operations
When we went live on 360 Encompass CDI, there were some aspects of the training that were really...
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Product, Value
Overall, 360 Encompass CDI does an excellent job. I would be very likely to recommend it.
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Relationship, Product
3M has good self-service reporting for 360 Encompass CDI. The vendor has come a long way from their...
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Product
There are always gaps and things that could be improved in 3M’s self-service reporting. Sometimes we...
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Value
We are advised beforehand when 3M is going to charge for something and then when something is free....
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Product
I don’t like 360 Encompass CDI’s reporting. It is very difficult to use. The system’s reporting on...
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Loyalty, Value
I would tell anyone considering 360 Encompass CDI that they are going to have to invest time and...
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Relationship, Product
3M is incredibly good at knowing the changes required for the system. When CMS comes out with...
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Relationship
3M’s support is very good. We have to work pretty hard at finding information using 3M’s online...
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Product
The product could use some upgrades to help drive better outcomes. For instance, if a patient has...
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Relationship, Product
I haven't seen a lot of advancements in 3M’s technology in the last few years. They seem to be...
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Relationship
3M recently set up a CDI solution advisor that has been helping provide some insights into 3M’s...
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Product
We have had some stability issues. The product has been throwing around multiple error messages and...
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Operations, Product
The product is complicated. There are lots of moving pieces that make it hard to train new users....
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Product
We find ourselves doing a lot of cases without any opportunities. Then we find that cases don't...
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Relationship
3M has been improving over the years in their interactions with their customers, particularly with...
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Product
Our 3M product is interfaced with our EMR so that physicians can see all our queries and...
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Product
While the product provides productivity reports for staff productivity metrics, physician response...
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Product
3M has certain criteria they can prioritize, but much of that is based on the fact that there are...
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Product, Value
There are many features of the program that we like. One of the major ones that we benefit from is...
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Relationship
The vendor is not usually late on any developmental things they are working on. They put out updates...
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Relationship
3M’s support on issues is a little slow. It often takes two or three days before they get back to us...
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Operations
3M doesn’t have a lot of ongoing education for workflows and best practices.
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Product
3M heavily promotes their prioritization piece, but that piece is not very helpful. The majority of...
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Value
We are trying to achieve the goal of increasing capture rates, but the product doesn't offer the...
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Operations
3M is very involved with training. I feel like the implementation and upgrades could have been done...
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Relationship
3M works to resolve the issues. They aren’t able to get us everything that we want every time, but...
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Operations
The reporting and the training that is received on the reporting are not adequate, and the...
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Operations
During the implementation, we had many glitches because of a lack of communication. The vendor was...
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Operations
The training for 360 Encompass CDI seemed discombobulated; we didn't get direct training. We were...
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Operations
My recommendation to the executives considering the product is to make sure that they have a line of...
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Operations, Product
I like the functionality, the capabilities, and the references in 360 Encompass CDI. Once someone...
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Relationship, Product
We have had some challenges with the last few updates in 360 Encompass CDI. Things have been...
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Product
The product has great reporting capabilities. I use the limited, prewritten reports, but we have the...
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Culture, Operations
When we first talked to 3M, they told us the product had a natural language process and that it...
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Loyalty
There aren't a lot of prioritization options for reviews, and the system doesn't use NLP to guide...
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Operations
We have had some struggles with training, but 3M has always been good about offering more support,...
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Product
Sometimes the terminology in the processing gets a little confusing and is not clear enough for us...
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Relationship
In the past, I have felt not very positive about 3M. Their follow-up was always lacking. However, we...
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Product, Value
360 Encompass CDI is a great product. I wouldn't want to do our job without it.
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Relationship
3M's customer support team is easy to contact. They get back to us almost immediately. The support...
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Loyalty, Product
We have used 3M's coding tools for years, so the product fits. We actually left another successful...
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Loyalty, Relationship, Product
Some of the providers are okay with 360 Encompass CDI, and some are not. We are working on our...
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Product
3M’s reporting is terrible. It is not user friendly or intuitive, and it makes no sense. 3M doesn't...
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Culture, Product
It is not very easy to integrate 360 Encompass CDI with our EMR. 3M is terrible with integration....
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Product
We have the prioritization functionality turned on in 360 Encompass CDI. We have seen some benefits...
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Relationship, Product
We like the reports in 360 Encompass CDI. We worked very hard with 3M on them.
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Relationship
We don't necessarily have a problem with the resources from 3M as much as we have a problem with the...
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Loyalty, Relationship
We are extremely satisfied with where we are right now with 3M. After 3M participated in a KLAS...
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Relationship
The vendor is very collaborative when it comes to partnership. We have seen an improvement in 3M's...
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Relationship
The client summit is very proactive and positive, and we do appreciate the vendor's involvement in...
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Relationship, Value
I can’t really think of a time that 3M has been proactive. We have an add-on package for 3M’s...
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Relationship
3M keeps their promises, but mainly that is because they don't make any promises.
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Relationship
We don't ever get any communication from people above our client executives. We went to a summit and...
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Product
Our experience with 360 Encompass CDI has been all right. The product has been really good for...
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Product
Our physicians are moderately satisfied with the product simply because physicians are going to find...
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Operations, Product
The system's upgrades are pretty smooth, but there are a lot of them. Those upgrades lead to a lot...
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Product, Value
Our physicians are mostly satisfied with 360 Encompass CDI, and the system is growing on us. 3M is good....
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Product
360 Encompass CDI is very simple. I feel like other products have more reporting options. 360...
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Product
There is a lot of reporting capability in 360 Encompass CDI, but it is not friendly to the user. We...
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Product
We don’t really have any complaints from our physicians regarding 360 Encompass CDI. We have a...
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Relationship
A lot of times, 3M’s service pack upgrades and things like that cause us problems. A different tech...
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Product
3M prides themselves on their prioritization, and it is not great. Their CDI prioritization is not...
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Culture, Value
The vendor could be more transparent with their pricing. Their product isn't all that. It is okay,...
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Relationship
From an ongoing support standpoint, 3M has conveyed that they have made improvements, but it doesn't...
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Relationship
We think that 3M is having severe resource issues in their maintenance and ongoing support...
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Relationship
I submitted a request to 3M for a new upgrade, but it was difficult to get a resource assignment. I...
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Product
For a general coding and clinical documentation integrity tool, the product is doing a good job. It...
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Product
We implemented another tool as part of the product, and it caused all kinds of other issues. The...
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Relationship
Our account person does the best they can within the constraints that they have, but they have the...
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Operations, Product
I am jaded on the product’s promotion because we had such a difficult time with the product being...
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Relationship, Operations
We implemented something, but the functionality didn't work as designed. We messed around with it...
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Relationship, Product
3M is proactive in getting code changes and other things pushed out. I like how 3M keeps things...
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Relationship, Operations
I would change 3M’s technology support by suggesting the vendor onboard additional folks to help...
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Relationship
We have a good contact person with 3M that is constantly giving us updates about things.
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Relationship
Getting support with 3M is a complicated process, and things seem siloed as far as IT support goes....
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Relationship
We have frequent meetings with 3M, but we are very disappointed with the vendor at times because...
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Relationship, Product
The vendor fixes one thing with each system upgrade, but then something else will fall apart. We are...
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Relationship, Product, Value
With the CDI product, we have been able to help our providers in their documentation, and that saves...
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Loyalty, Product
The CDI reports have been pretty good. We use SSR reporting, and that works for us. We get what we...
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Product, Value
The product has improved our physicians’ satisfaction because the query notes are coming back and...
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Relationship, Operations
I would like to tell 3M that when we have a big project that involves 3M and our EHR vendor, both...
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Relationship
If we can't find someone fast enough to resolve something, the vendor has a person we can contact to...
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Loyalty, Product
Our coders love the solution; they are thrilled that we switched to it. 360 Encompass CDI is easy to...
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Operations, Product
I would like to see some enhancements made for educational purposes. Everything we need to look up...
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Product
3M could put additional resources into their reporting. The vendor is no longer supporting an old...
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Product
I have seen quite a few CDI solutions, and I have really felt that 360 Encompass CDI has been the best....
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Relationship
3M is fairly responsive. If I don't hear anything back from the vendor, I just ping them, and I...
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Relationship, Operations
There was very poor communication from 3M about some processes in a new piece for the product. There...
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Product
We have the ability to customize the prioritization of chart reviews and documentation in 360...
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Product
It seems like the system is always having downtime for a hotfix after an update. It would be...
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Product
There are things that we like about the system. It has a great encoder, and it is pretty user friendly....
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Culture, Relationship
At one point, we had a report that broke, and 3M told us that we should move to a certain thing....
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Relationship
3M’s technical support team needs extra attention because once the implementation team had done...
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Culture, Operations
The product is not working as promoted. The client has to make a lot of revisions in order to tailor...
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Relationship, Operations, Product
Reports are one of the gaps that we are seeing in the product. At this point, we are months into the...
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Loyalty, Relationship, Product
3M is doing well in our organization. I am pleased with the advances that have been rolled out and...
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Product, Value
3M’s product integrates with our systems exceedingly well. With how the product is built for coding...
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Relationship, Operations
We can meet with a 360 Encompass CDI expert, and they will work with us on how we have the product...
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Relationship, Product
We have had good luck with the prioritization in 360 Encompass CDI. We have moments in time when we...
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Product
3M is working on a lot of advancements, such as more real-time data assessment and reporting...
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Relationship
My opinion of 3M’s service has definitely improved over the years, so I want to give them credit for...
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Relationship
3M's leaders have been involved over the past year. We can meet with the vendor's product developers...
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Relationship
We would like 3M to apply additional resources to their technical support. Sometimes, an issue will...
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Operations
3M should offer less training and provide more ways to ensure the platform is implemented and set up...
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Relationship
Our experience with 3M has improved significantly, largely due to the vendor’s team. They appreciate...
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Relationship
When we start addressing issues with 3M, they will tell us that the issues were already brought up...
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Relationship
We want to become more strategically close with 3M. We don’t want to sit on the back end and...
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Relationship, Operations
I need better data reporting from 3M. They think they are where they need to be, but they are not....
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Relationship, Product
3M needs better back-end people. Their operational definitions are close, but not precise. They have...
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Product
We find that the product suits our needs; it does what we need it to do. It is good from an...
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Loyalty, Relationship
We chose 3M because they have one of the most sophisticated, robust systems out there. They are our...
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Relationship, Product
A lot of the issues we have had are limitations with the data that the vendor can or cannot give us....
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Culture
We are trying to get additional products going, and we are finding the contracting process with 3M...
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Relationship, Operations
Adopting some things with Encompass CDI was really challenging, but the vendor made individuals...
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Product
The downside of the product is the lack of interpersonal actions. Physicians are not out there like...
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Relationship
I have never had a problem with the 3M product or support. 3M is very helpful. I get emails and...
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Operations
We haven't needed much ongoing training for 3M. But they have been very good when it has been necessary....
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Product
360 Encompass CDI is a great product. My whole department needs to make better use of it. The...
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Product
3M hasn’t really done many upgrades to the product. 360 Encompass CDI is relatively easy to use but...
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Loyalty
I will do a little more due diligence when looking for a new product. We are invested in the...
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Relationship
3M is bad at keeping their promises because they oftentimes make commitments and do not deliver on...
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Relationship, Product
3M relies on us to keep ourselves up to date with the product. It is more on the customer rather...
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Operations
We don't get a lot of training from the vendor. We do our training in-house.
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Relationship
The partnership with 3M is excellent. It is the execution that is lacking. The vendor is there for...
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Loyalty, Relationship
We definitely are driving a lot of the improvement. The vendor does have a road map. Generally, they...
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Loyalty, Relationship
We are very satisfied with 360 Encompass CDI. The vendor is excited and engaged, and they want to...
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Operations, Product
I really like the way 3M implemented advanced grouping. Normally, all groupers go by the DRG or...
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Product
3M’s reporting capabilities with CDS productivity and our CMI are good. The self-service reporting...
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Operations
3M should roll out the product better. They change things sometimes, and we don't even know what was...
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Product
We have providers in our organization who are rugged individualists, so they see queries from 360...
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Product
We used to have issues with the product crashing, but now we don’t. 3M is doing much better since...
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Product
360 Encompass CDI is the best system there is. It uses rudimentary AI but is as smart as things get...
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Product
If we had no other CDI solution, then I would definitely buy the product again. 3M is a little...
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Relationship
I have worked with some of 3M’s executives. Our problems do not always get resolved the way I want...
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Product
360 Encompass CDI doesn’t meet all of our needs.
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Culture
The sales experience with 3M was a little painful, but it was not as painful as other negotiations...
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Product
We have had ongoing issues with the priority tool, and those issues have made the tool unusable for...
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Product, Value
We enjoy the query functionality in 360 Encompass CDI. The solution does electronic queries, and...
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Product
I would like to see some improvement in 360 Encompass CDI's filtering and data presentation,...
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Product
If we don't have a consistent template within our facility, the product picks up things from the...
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Relationship, Product
The product’s end users are in most cases, nurses who worked clinically until they came to this...
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Loyalty
The product's functionalities are not meeting all our needs, and that is why we are going with...
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Relationship, Value
We have a good relationship with 3M. We communicate with them regularly to get the most bang for our...
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Relationship
The biggest complaint that I had last year was about customer support. Our support person didn't...
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Culture, Value
For the most part, 3M keeps all their promises, but we had a situation where we were told that a...
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Relationship, Value
I don't feel like we have had any proactivity from 3M. We are always the ones who reach out about...
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Loyalty, Product
We see 3M coming out with new things, so I feel like they probably do well with developing their...
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Product
Our experience with 3M is about the same as it was 12 months ago. Overall, we are satisfied. There...
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Relationship, Product
If there is one area that I would like 3M to put additional resources into, it would be reporting....
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Product
We have had some challenges with 360 Encompass CDI, but they are not necessarily related to 3M. The...
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Relationship
3M absolutely continues to innovate. They have regular meetings with our client-service executives,...
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Operations, Product
More issues are popping up after upgrades. We haven’t had a full-blown implementation in a while.
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Relationship
Working with 3M is stressful. But 3M has an escalation process for when we have an issue, and we...
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Product
360 Encompass CDI is not a perfect product. There is room for improvement in almost every aspect of...
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Relationship
3M’s customer service is not doing well right now. The people from 3M who actually do try and help...
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Product
3M's product is complicated, but it also has a lot more capabilities than other solutions we used to...
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Product
I really like the system. It is able to do all the work it needs to do. When we send queries, we...
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Relationship
We were provided a system consultant at no cost, and they go through our workflows to optimize...
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Product, Value
360 Encompass CDI is a very good product. Our clinical documentation specialists use it every day....
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Loyalty, Product
The product has a prioritization process, but that process is not as effective as the same process...
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Product
The vendor needs to improve their reporting. It is very primitive. They have tried to update things...
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Loyalty
3M is trying to roll out autonomous coding. They showed us what the confidence interval is for the...
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Loyalty
We are planning to stay with 3M because backing away from a different solution we utilized made it...
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Loyalty
We looked at the next step in the evolution of a prior product that integrates fully into 3M's...
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Loyalty
We were told to move away from old legacy reports because 3M was not going to be updating and...
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Product
360 Encompass CDI could be improved by having better reporting. The system does not have enough...
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Culture, Value
3M really works with us on pricing, and they avoid charging for every little thing.
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Loyalty
3M is just out there in the forefront. We have some key strategic things that we are working on with...
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Loyalty
Everybody is pretty happy with 360 Encompass CDI. I think our satisfaction will increase. We just...
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Relationship, Operations
We started using the prioritization in 360 Encompass CDI, and it hasn’t worked for us as well as we...
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Relationship
The product is satisfactory. I like the gradual enhancements. As we increasingly go into...
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Product
I have some specific UI- and UX-type complaints about the 3M product. In some ways, 360 Encompass...
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Relationship
If I need something, I will call and work with the technicians and the development team. If the...
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Product
If our EMR sends a merge to the 3M product, things are not going to merge correctly on certain...
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Product
The biggest headache we experience with 3M is often because of the way that 3M and our EMR vendor...
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Loyalty, Relationship, Operations, Product
3M has plenty of things out there, and 360 Encompass CDI is easy to implement. Usually, we just...
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Culture, Value
3M will charge for every little thing depending on what it is. They have new things that we haven't...
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Product
The reporting system is so robust. One of my big complaints about 360 Encompass CDI would be trying...
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Product
360 Encompass CDI has a lot of logic built into it that helps us when we are doing reviews for...
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Product
360 Encompass CDI doesn't do bill holds, and second-level reviews are tricky. We do have to use our...
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Operations, Product
Although we didn’t have any issues with our recent upgrade implementation, there were some major...
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Product
The product’s integration is pretty good in terms of HL7 and the back-and-forth. The vendor does...
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Culture, Product
3M does pretty well in the CDI space. They are consistently adding things. 3M is pretty good about...
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Relationship
3M’s support is really good. 3M has really stepped up their game, and they do help us out quite a...
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Value
It took a while to receive our money’s worth because 360 Encompass CDI is an expensive product.
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Loyalty, Relationship, Value
I would recommend the product to a similar organization to us, but I would not recommend it to...
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Product
The product has some features around automatically suggested DRGs and case prioritization. There...
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Product
The product functions well. We generally don't have any issues; the only thing that has changed in...
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