360 Encompass CDI
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Mac Boyter
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User Commentary

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Nurse

Functionality and Upgrades

The product has great reporting capabilities. I use the limited, prewritten reports, but we have the...

Mar 2023
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Nurse

Sales and Contracting

When we first talked to 3M, they told us the product had a natural language process and that it...

Mar 2023
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VP/Other Executive

Future Outlook

There aren't a lot of prioritization options for reviews, and the system doesn't use NLP to guide...

Mar 2023
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Director

Service and Support

We have had some struggles with training, but 3M has always been good about offering more support,...

Mar 2023
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Director

Functionality and Upgrades

Sometimes the terminology in the processing gets a little confusing and is not clear enough for us...

Mar 2023
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Nurse

Relationship

In the past, I have felt not very positive about 3M. Their follow-up was always lacking. However, we...

Mar 2023
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Nurse

Functionality and Upgrades

360 Encompass CDI is a great product. I wouldn't want to do our job without it.

Mar 2023
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Director

Service and Support

3M's customer support team is easy to contact. They get back to us almost immediately. The support...

Mar 2023
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Director

Lessons Learned

We have used 3M's coding tools for years, so the product fits. We actually left another successful...

Mar 2023
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Manager

Service and Support

Some of the providers are okay with 360 Encompass CDI, and some are not. We are working on our...

Feb 2023
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Manager

Functionality and Upgrades

3M’s reporting is terrible. It is not user friendly or intuitive, and it makes no sense. 3M doesn't...

Feb 2023
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Manager

Interfacing and Integration

It is not very easy to integrate 360 Encompass CDI with our EMR. 3M is terrible with integration....

Feb 2023
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VP/Other Executive

Other Observations & Comments

We have the prioritization functionality turned on in 360 Encompass CDI. We have seen some benefits...

Feb 2023
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VP/Other Executive

Functionality and Upgrades

We like the reports in 360 Encompass CDI. We worked very hard with 3M on them.

Feb 2023
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VP/Other Executive

Service and Support

We don't necessarily have a problem with the resources from 3M as much as we have a problem with the...

Feb 2023
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VP/Other Executive

Service and Support

We are extremely satisfied with where we are right now with 3M. After 3M participated in a KLAS...

Feb 2023
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Director

Relationship

The vendor is very collaborative when it comes to partnership. We have seen an improvement in 3M's...

Jan 2023
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Director

Relationship

The client summit is very proactive and positive, and we do appreciate the vendor's involvement in...

Jan 2023
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Director

Service and Support

I can’t really think of a time that 3M has been proactive. We have an add-on package for 3M’s...

Jan 2023
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Director

Other Observations & Comments

3M keeps their promises, but mainly that is because they don't make any promises.

Jan 2023
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Director

Relationship

We don't ever get any communication from people above our client executives. We went to a summit and...

Jan 2023
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Director

Functionality and Upgrades

Our experience with 360 Encompass CDI has been all right. The product has been really good for...

Jan 2023
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Director

Functionality and Upgrades

Our physicians are moderately satisfied with the product simply because physicians are going to find...

Jan 2023
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Director

Other Observations & Comments

The system's upgrades are pretty smooth, but there are a lot of them. Those upgrades lead to a lot...

Jan 2023
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Director

Functionality and Upgrades

Our physicians are mostly satisfied with 360 Encompass CDI, and the system is growing on us. 3M is good....

Jan 2023
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Director

Functionality and Upgrades

360 Encompass CDI is very simple. I feel like other products have more reporting options. 360...

Jan 2023
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Director

Functionality and Upgrades

There is a lot of reporting capability in 360 Encompass CDI, but it is not friendly to the user. We...

Jan 2023
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Director

Functionality and Upgrades

We don’t really have any complaints from our physicians regarding 360 Encompass CDI. We have a...

Jan 2023
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Director

Implementation and Training

A lot of times, 3M’s service pack upgrades and things like that cause us problems. A different tech...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

3M prides themselves on their prioritization, and it is not great. Their CDI prioritization is not...

Jan 2023
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VP/Other Executive

Relationship

The vendor could be more transparent with their pricing. Their product isn't all that. It is okay,...

Jan 2023
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VP/Other Executive

Service and Support

From an ongoing support standpoint, 3M has conveyed that they have made improvements, but it doesn't...

Jan 2023
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VP/Other Executive

Service and Support

We think that 3M is having severe resource issues in their maintenance and ongoing support...

Jan 2023
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VP/Other Executive

Relationship

I submitted a request to 3M for a new upgrade, but it was difficult to get a resource assignment. I...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

For a general coding and clinical documentation integrity tool, the product is doing a good job. It...

Jan 2023
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VP/Other Executive

Interfacing and Integration

We implemented another tool as part of the product, and it caused all kinds of other issues. The...

Jan 2023
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VP/Other Executive

Service and Support

Our account person does the best they can within the constraints that they have, but they have the...

Jan 2023
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VP/Other Executive

Sales and Contracting

I am jaded on the product’s promotion because we had such a difficult time with the product being...

Jan 2023
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VP/Other Executive

Service and Support

We implemented something, but the functionality didn't work as designed. We messed around with it...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

3M is proactive in getting code changes and other things pushed out. I like how 3M keeps things...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

I would change 3M’s technology support by suggesting the vendor onboard additional folks to help...

Jan 2023
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Director

Relationship

We have a good contact person with 3M that is constantly giving us updates about things.

Jan 2023
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Director

Service and Support

Getting support with 3M is a complicated process, and things seem siloed as far as IT support goes....

Jan 2023
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Director

Relationship

We have frequent meetings with 3M, but we are very disappointed with the vendor at times because...

Jan 2023
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Director

Functionality and Upgrades

The vendor fixes one thing with each system upgrade, but then something else will fall apart. We are...

Jan 2023
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Manager

Relationship

With the CDI product, we have been able to help our providers in their documentation, and that saves...

Jan 2023
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Manager

Other Observations & Comments

The CDI reports have been pretty good. We use SSR reporting, and that works for us. We get what we...

Jan 2023
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Manager

Functionality and Upgrades

The product has improved our physicians’ satisfaction because the query notes are coming back and...

Jan 2023
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Manager

Relationship

I would like to tell 3M that when we have a big project that involves 3M and our EHR vendor, both...

Jan 2023
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Manager

Service and Support

If we can't find someone fast enough to resolve something, the vendor has a person we can contact to...

Jan 2023
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Manager

Functionality and Upgrades

Our coders love the solution; they are thrilled that we switched to it. 360 Encompass CDI is easy to...

Jan 2023
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Manager

Functionality and Upgrades

I would like to see some enhancements made for educational purposes. Everything we need to look up...

Jan 2023
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Director

Functionality and Upgrades

3M could put additional resources into their reporting. The vendor is no longer supporting an old...

Jan 2023
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Director

Other Observations & Comments

I have seen quite a few CDI solutions, and I have really felt that 360 Encompass CDI has been the best....

Jan 2023
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Director

Service and Support

3M is fairly responsive. If I don't hear anything back from the vendor, I just ping them, and I...

Jan 2023
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Director

Other Observations & Comments

There was very poor communication from 3M about some processes in a new piece for the product. There...

Jan 2023
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Director

Functionality and Upgrades

We have the ability to customize the prioritization of chart reviews and documentation in 360...

Jan 2023
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Manager

Technology

It seems like the system is always having downtime for a hotfix after an update. It would be...

Jan 2023
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Manager

Functionality and Upgrades

There are things that we like about the system. It has a great encoder, and it is pretty user friendly....

Jan 2023
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Manager

Relationship

At one point, we had a report that broke, and 3M told us that we should move to a certain thing....

Jan 2023
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Director

Implementation and Training

3M’s technical support team needs extra attention because once the implementation team had done...

Jan 2023
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Director

Service and Support

The product is not working as promoted. The client has to make a lot of revisions in order to tailor...

Jan 2023
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Director

Functionality and Upgrades

Reports are one of the gaps that we are seeing in the product. At this point, we are months into the...

Jan 2023
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Director

Lessons Learned

I would explain to a friend what lessons I have learned so they don’t make the same mistakes with...

Jan 2023
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Director

Functionality and Upgrades

3M is doing well in our organization. I am pleased with the advances that have been rolled out and...

Jan 2023
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Director

Interfacing and Integration

3M’s product integrates with our systems exceedingly well. With how the product is built for coding...

Jan 2023
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Director

Service and Support

We can meet with a 360 Encompass CDI expert, and they will work with us on how we have the product...

Jan 2023
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Director

Functionality and Upgrades

We have had good luck with the prioritization in 360 Encompass CDI. We have moments in time when we...

Jan 2023
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Director

Functionality and Upgrades

3M is working on a lot of advancements, such as more real-time data assessment and reporting...

Jan 2023
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Director

Other Observations & Comments

My opinion of 3M’s service has definitely improved over the years, so I want to give them credit for...

Jan 2023
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Manager

Relationship

3M's leaders have been involved over the past year. We can meet with the vendor's product developers...

Jan 2023
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Manager

Service and Support

We would like 3M to apply additional resources to their technical support. Sometimes, an issue will...

Jan 2023
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Director

Implementation and Training

3M should offer less training and provide more ways to ensure the platform is implemented and set up...

Jan 2023
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Director

Relationship

Our experience with 3M has improved significantly, largely due to the vendor’s team. They appreciate...

Jan 2023
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Director

Service and Support

When we start addressing issues with 3M, they will tell us that the issues were already brought up...

Jan 2023
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Director

Relationship

We want to become more strategically close with 3M. We don’t want to sit on the back end and...

Jan 2023
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Director

Functionality and Upgrades

I need better data reporting from 3M. They think they are where they need to be, but they are not....

Jan 2023
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Director

Service and Support

3M needs better back-end people. Their operational definitions are close, but not precise. They have...

Jan 2023
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Director

Functionality and Upgrades

We find that the product suits our needs; it does what we need it to do. It is good from an...

Jan 2023
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Director

Other Observations & Comments

We chose 3M because they have one of the most sophisticated, robust systems out there. They are our...

Jan 2023
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Director

Relationship

A lot of the issues we have had are limitations with the data that the vendor can or cannot give us....

Jan 2023
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Director

Sales and Contracting

We are trying to get additional products going, and we are finding the contracting process with 3M...

Jan 2023
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Director

Other Observations & Comments

Adopting some things with Encompass CDI was really challenging, but the vendor made individuals...

Jan 2023
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Director

Other Observations & Comments

The downside of the product is the lack of interpersonal actions. Physicians are not out there like...

Jan 2023
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Director

Relationship

I have never had a problem with the 3M product or support. 3M is very helpful. I get emails and...

Jan 2023
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Director

Implementation and Training

We haven't needed much ongoing training for 3M. But they have been very good when it has been necessary....

Jan 2023
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Director

Functionality and Upgrades

360 Encompass CDI is a great product. My whole department needs to make better use of it. The...

Jan 2023
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Director

Functionality and Upgrades

3M hasn’t really done many upgrades to the product. 360 Encompass CDI is relatively easy to use but...

Jan 2023
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Director

Lessons Learned

I will do a little more due diligence when looking for a new product. We are invested in the...

Jan 2023
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Director

Relationship

3M is bad at keeping their promises because they oftentimes make commitments and do not deliver on...

Jan 2023
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Director

Functionality and Upgrades

3M relies on us to keep ourselves up to date with the product. It is more on the customer rather...

Jan 2023
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Manager

Other Observations & Comments

We don't get a lot of training from the vendor. We do our training in-house.

Jan 2023
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Director

Other Observations & Comments

The partnership with 3M is excellent. It is the execution that is lacking. The vendor is there for...

Jan 2023
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Director

Other Observations & Comments

We definitely are driving a lot of the improvement. The vendor does have a road map. Generally, they...

Jan 2023
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Director

Relationship

We are very satisfied with 360 Encompass CDI. The vendor is excited and engaged, and they want to...

Jan 2023
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Director

Functionality and Upgrades

I really like the way 3M implemented advanced grouping. Normally, all groupers go by the DRG or...

Jan 2023
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Nurse

Functionality and Upgrades

3M’s reporting capabilities with CDS productivity and our CMI are good. The self-service reporting...

Jan 2023
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Nurse

Implementation and Training

3M should roll out the product better. They change things sometimes, and we don't even know what was...

Jan 2023
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Nurse

Other Observations & Comments

We have providers in our organization who are rugged individualists, so they see queries from 360...

Jan 2023
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Nurse

Technology

We used to have issues with the product crashing, but now we don’t. 3M is doing much better since...

Jan 2023
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Nurse

Functionality and Upgrades

360 Encompass CDI is the best system there is. It uses rudimentary AI but is as smart as things get...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

If we had no other CDI solution, then I would definitely buy the product again. 3M is a little...

Jan 2023
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VP/Other Executive

Relationship

I have worked with some of 3M’s executives. Our problems do not always get resolved the way I want...

Jan 2023
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VP/Other Executive

Lessons Learned

360 Encompass CDI doesn’t meet all of our needs.

Jan 2023
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VP/Other Executive

Sales and Contracting

The sales experience with 3M was a little painful, but it was not as painful as other negotiations...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

We have had ongoing issues with the priority tool, and those issues have made the tool unusable for...

Jan 2023
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Director

Functionality and Upgrades

We enjoy the query functionality in 360 Encompass CDI. The solution does electronic queries, and...

Jan 2023
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Director

Functionality and Upgrades

I would like to see some improvement in 360 Encompass CDI's filtering and data presentation,...

Jan 2023
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Manager

Functionality and Upgrades

If we don't have a consistent template within our facility, the product picks up things from the...

Jan 2023
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Manager

Service and Support

I asked 3M for an enhancement, which got approved years ago, but the enhancement still hasn't been...

Jan 2023
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Manager

Functionality and Upgrades

The product’s end users are in most cases, nurses who worked clinically until they came to this...

Jan 2023
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Director

Functionality and Upgrades

The product's functionalities are not meeting all our needs, and that is why we are going with...

Jan 2023
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Director

Relationship

We have a good relationship with 3M. We communicate with them regularly to get the most bang for our...

Jan 2023
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Director

Service and Support

The biggest complaint that I had last year was about customer support. Our support person didn't...

Jan 2023
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Director

Sales and Contracting

For the most part, 3M keeps all their promises, but we had a situation where we were told that a...

Jan 2023
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Director

Service and Support

I don't feel like we have had any proactivity from 3M. We are always the ones who reach out about...

Jan 2023
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Director

Other Observations & Comments

We see 3M coming out with new things, so I feel like they probably do well with developing their...

Jan 2023
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Director

Functionality and Upgrades

Our experience with 3M is about the same as it was 12 months ago. Overall, we are satisfied. There...

Jan 2023
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Director

Functionality and Upgrades

If there is one area that I would like 3M to put additional resources into, it would be reporting....

Jan 2023
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Director

Functionality and Upgrades

We have had some challenges with 360 Encompass CDI, but they are not necessarily related to 3M. The...

Dec 2022
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Director

Relationship

3M absolutely continues to innovate. They have regular meetings with our client-service executives,...

Dec 2022
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Director

Functionality and Upgrades

More issues are popping up after upgrades. We haven’t had a full-blown implementation in a while.

Dec 2022
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Director

Relationship

Working with 3M is stressful. But 3M has an escalation process for when we have an issue, and we...

Dec 2022
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Director

Functionality and Upgrades

360 Encompass CDI is not a perfect product. There is room for improvement in almost every aspect of...

Dec 2022
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Director

Service and Support

3M’s customer service is not doing well right now. The people from 3M who actually do try and help...

Dec 2022
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Director

Functionality and Upgrades

3M's product is complicated, but it also has a lot more capabilities than other solutions we used to...

Dec 2022
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Manager

Functionality and Upgrades

I really like the system. It is able to do all the work it needs to do. When we send queries, we...

Dec 2022
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Manager

Service and Support

We were provided a system consultant at no cost, and they go through our workflows to optimize...

Dec 2022
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Director

Functionality and Upgrades

360 Encompass CDI is a very good product. Our clinical documentation specialists use it every day....

Dec 2022
||
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Director

Functionality and Upgrades

The product has a prioritization process, but that process is not as effective as the same process...

Dec 2022
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Manager

Functionality and Upgrades

The vendor needs to improve their reporting. It is very primitive. They have tried to update things...

Dec 2022
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Director

Future Outlook

3M is trying to roll out autonomous coding. They showed us what the confidence interval is for the...

Dec 2022
||
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Director

Future Outlook

We are planning to stay with 3M because backing away from a different solution we utilized made it...

Dec 2022
||
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Director

Functionality and Upgrades

We looked at the next step in the evolution of a prior product that integrates fully into 3M's...

Dec 2022
||
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Director

Functionality and Upgrades

We were told to move away from old legacy reports because 3M was not going to be updating and...

Dec 2022
||
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Director

Functionality and Upgrades

360 Encompass CDI could be improved by having better reporting. The system does not have enough...

Dec 2022
||
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Analyst/Coordinator

ROI / Cost

3M really works with us on pricing, and they avoid charging for every little thing.

Dec 2022
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Analyst/Coordinator

Future Outlook

3M is just out there in the forefront. We have some key strategic things that we are working on with...

Dec 2022
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Director

Relationship

Everybody is pretty happy with 360 Encompass CDI. I think our satisfaction will increase. We just...

Dec 2022
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Director

Functionality and Upgrades

We started using the prioritization in 360 Encompass CDI, and it hasn’t worked for us as well as we...

Dec 2022
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Physician

Service and Support

The product is satisfactory. I like the gradual enhancements. As we increasingly go into...

Nov 2022
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Manager

Technology

I have some specific UI- and UX-type complaints about the 3M product. In some ways, 360 Encompass...

Nov 2022
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Manager

Service and Support

If I need something, I will call and work with the technicians and the development team. If the...

Nov 2022
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Manager

Functionality and Upgrades

If our EMR sends a merge to the 3M product, things are not going to merge correctly on certain...

Nov 2022
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Manager

Interfacing and Integration

The biggest headache we experience with 3M is often because of the way that 3M and our EMR vendor...

Nov 2022
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Manager

Functionality and Upgrades

3M has plenty of things out there, and 360 Encompass CDI is easy to implement. Usually, we just...

Nov 2022
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Manager

ROI / Cost

3M will charge for every little thing depending on what it is. They have new things that we haven't...

Nov 2022
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Manager

Functionality and Upgrades

The reporting system is so robust. One of my big complaints about 360 Encompass CDI would be trying...

Nov 2022
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Manager

Functionality and Upgrades

360 Encompass CDI has a lot of logic built into it that helps us when we are doing reviews for...

Nov 2022
||
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Analyst/Coordinator

Functionality and Upgrades

360 Encompass CDI doesn't do bill holds, and second-level reviews are tricky. We do have to use our...

Nov 2022
||
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Analyst/Coordinator

Functionality and Upgrades

Although we didn’t have any issues with our recent upgrade implementation, there were some major...

Nov 2022
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Analyst/Coordinator

Interfacing and Integration

The product’s integration is pretty good in terms of HL7 and the back-and-forth. The vendor does...

Nov 2022
||
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Analyst/Coordinator

Functionality and Upgrades

3M does pretty well in the CDI space. They are consistently adding things. 3M is pretty good about...

Nov 2022
||
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Analyst/Coordinator

Service and Support

3M’s support is really good. 3M has really stepped up their game, and they do help us out quite a...

Nov 2022
||
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Analyst/Coordinator

ROI / Cost

It took a while to receive our money’s worth because 360 Encompass CDI is an expensive product.

Nov 2022
||
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Analyst/Coordinator

Lessons Learned

I would recommend the product to a similar organization to us, but I would not recommend it to...

Nov 2022
||
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Director

Functionality and Upgrades

The product has some features around automatically suggested DRGs and case prioritization. There...

Nov 2022
||
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Director

Functionality and Upgrades

The product functions well. We generally don't have any issues; the only thing that has changed in...

Nov 2022
||
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Director

Sales and Contracting

The only improvement I can think of for the vendor to make would be reaching back out to their...

Nov 2022
||
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Director

Service and Support

Our relationship with the vendor is good. I have a point of contact reference that I work with, and...

Nov 2022
||
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Director

Service and Support

We have routine meetings with the vendor. We can bring them a lot of our concerns there, and if our...

Nov 2022
||
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Director

ROI / Cost

I would like the vendor to focus on further refining the automatic suggestions feature. In the case...

Nov 2022
||
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Director

Functionality and Upgrades

The GUI is good. It makes sense when we are looking at it from a CDI perspective in terms of a lot...

Nov 2022
||
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Director

Interfacing and Integration

I would recommend the product, but that is not just based on 3M’s performance. Based on what I know...

Nov 2022
||
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Director

Service and Support

When we do an update, if there are problems with the update, the vendor is quick to respond, but...

Nov 2022
||
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Director

Functionality and Upgrades

What 360 Encompass CDI does well is it allows us to track trends and help us prioritize cases for...

Nov 2022
||
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Director

Relationship

We have a very positive and good relationship with 3M. We have routine meetings with our current...

Nov 2022
||
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Director

ROI / Cost

Our physicians really appreciate our CDI program, especially our query process because it allows...

Nov 2022
||
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Manager

Relationship

We have a good working partnership with 3M right now. The vendor is concerned about the things we...

Nov 2022
||
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Manager

Functionality and Upgrades

The product provides us with all of the necessary features, like visiting functionality, work lists,...

Nov 2022
||
(0)
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Manager

Lessons Learned

3M has an iPhone mentality. What we get is what we get in terms of minimal customization. With that...

Nov 2022
||
(0)
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Manager

Service and Support

I would like 3M to categorize our enhancement requests by difficulty. The vendor should prioritize...

Nov 2022
||
(0)
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Director

Service and Support

3M has multiple tiers to their support model. The first line is typically just for fairly...

Nov 2022
||
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Director

Relationship

We have had to escalate some issues with 3M, and their leadership has been responsive.

Nov 2022
||
(0)
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Director

Service and Support

When we need professional services for implementations with 3M, 3M tends to charge us for things...

Nov 2022
||
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Director

Service and Support

With our major upgrades, we typically get a dedicated project manager on the 3M side. We have had...

Nov 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

We have had tons of delays with getting a lot of our requests answered by 3M for enterprise...

Nov 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

3M does well with the end coder, the grouping, and the CDI-focused resources. And the product is...

Nov 2022
||
(0)
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Director

Relationship

We were hesitant to meet with 3M because every time they came to the table, we had such a circular...

Oct 2022
||
(0)
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Director

ROI / Cost

3M splits things out and charges for a lot of little things.

Oct 2022
||
(0)
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Director

Functionality and Upgrades

360 Encompass CDI is pretty straightforward. Our team loves it.

Oct 2022
||
(0)
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Director

Relationship

When 3M identifies a problem, they really try to be proactive and communicate ahead of time before...

Oct 2022
||
(0)
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Director

Service and Support

3M is transitioning to a new reporting platform. They have also had a tremendous amount of change...

Oct 2022
||
(0)
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VP/Other Executive

Service and Support

We have had ongoing issues with our automatically suggested DRG, and it keeps going around in...

Sep 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

3M’s upgrades haven’t improved. There is never an upgrade that is released that does not have an...

Sep 2022
||
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VP/Other Executive

Relationship

Since KLAS met with 3M earlier this year, our relationship with 3M has improved. We have 3M support...

Sep 2022
||
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VP/Other Executive

Service and Support

3M is a very siloed organization. They don't seem to talk well with each other at times,...

Sep 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

3M prides themselves on their CDI prioritization factors, and that is all well and good, but we...

Sep 2022
||
(0)
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VP/Other Executive

Service and Support

3M doesn't have any mechanism for their clients to talk with each other to share information and...

Sep 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

From an end-user standpoint, 3M's work workflow is definitely more streamlined than it has been in...

Sep 2022
||
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VP/Other Executive

Service and Support

We are working with the vendor around CDS productivity and our CMI. We struggled with the loss of...

Sep 2022
||
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VP/Other Executive

ROI / Cost

The vendor nickel-and-dimes us, and we have had to keep them honest to the contract.

Sep 2022
||
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Director

Functionality and Upgrades

One area for improvement with 360 Encompass CDI is on the charge capture side. We can do certain...

Sep 2022
||
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Director

Service and Support

We have a customer success manager, and that person is great. We just let them know what needs to be...

Sep 2022
||
(0)
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Director

Functionality and Upgrades

With 360 Encompass CDI, we can only prioritize on a DRG level, and the system doesn’t have the best...

Sep 2022
||
(0)
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Director

Functionality and Upgrades

We are frustrated with the product because we are so limited in what we can do. We can't schedule...

Sep 2022
||
(0)
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Physician

Service and Support

I recently had an improved experience where we submitted a ticket to 3M and got someone the...

Sep 2022
||
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Physician

Technology

The reports of slowness and freezing that were affecting our CDI workflow have improved. 3M has done...

Sep 2022
||
(0)
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Analyst/Coordinator

Service and Support

360 Encompass CDI performs well, and I am extremely satisfied with the vendor's support people.

Sep 2022
||
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Director

Relationship

I get what I need from 3M. I have developed a good relationship with them. I hold them accountable...

Sep 2022
||
(0)
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Director

Implementation and Training

3M has fantastic people that can help organizations be successful in implementing the product.

Sep 2022
||
(0)
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Director

ROI / Cost

3M does a good job of not scratching pennies out of us. Because we have brought up concerns, we do...

Sep 2022
||
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Director

Service and Support

We dealt with a big problem when we couldn't resolve an issue on our side, and 3M said they could...

Sep 2022
||
(0)
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Director

Implementation and Training

We had questions about a build we needed to do that were not communicated to the right people at 3M....

Sep 2022
||
(0)
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Director

Functionality and Upgrades

When 360 Encompass CDI works correctly, it is very impactful and consistent, and there are people to...

Sep 2022
||
(0)
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Director

Functionality and Upgrades

Part of our dissatisfaction is with the instability of moving to cloud hosting. We are still working...

Sep 2022
||
(0)
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Director

Interfacing and Integration

We had an extremely complex installation, and integrating 3M's system during all the acquisitions...

Sep 2022
||
(0)
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VP/Other Executive

ROI / Cost

The prioritization piece has really paid off for us. We have seen a big drop in our number of...

Sep 2022
||
(0)
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VP/Other Executive

Relationship

3M doesn’t keep their promises. They try, but a lot of times, they won't say one way or the other...

Sep 2022
||
(0)
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VP/Other Executive

Service and Support

Things are getting better with 3M. Acknowledging things is half the battle, so I do commend 3M for...

Sep 2022
||
(0)
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VP/Other Executive

Service and Support

The vendor's support has gotten better. We don't typically utilize the vendor’s support that much,...

Sep 2022
||
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VP/Other Executive

Service and Support

Hearing that 3M is spinning off a new division makes me wonder what is going on. What the vendor...

Sep 2022
||
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Director

Functionality and Upgrades

I like that 360 Encompass CDI is a product that has been available for a very long time, so there is...

Sep 2022
||
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Director

Service and Support

The biggest challenge I have with 3M is that when we have issues, 3M takes up to six months to get...

Sep 2022
||
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Director

Functionality and Upgrades

When I email 3M's people, they usually respond to my emails. We plan to continue using 3M's system...

Sep 2022
||
(0)
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Director

Service and Support

3M’s level of communication is there because we meet with them frequently. We have regularly...

Sep 2022
||
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Director

Functionality and Upgrades

It seems like every time we do an upgrade, something breaks. 3M needs to have consistency in vetting...

Sep 2022
||
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Director

ROI / Cost

3M does nickel-and-dime with add-ons. For example, they want to sell us things like reporting and...

Sep 2022
||
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Director

Service and Support

3M is so big. Some of our other vendors are smaller, and they are much more hands on. We get more...

Sep 2022
||
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VP/Other Executive

Relationship

The executives from 3M have set up meetings to show us their road map. Our product manager is...

Sep 2022
||
(0)
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VP/Other Executive

Service and Support

The pool of folks that we get when we need support from 3M for the product is really not the same...

Sep 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

Our end users have reported that a couple of pieces in the product have issues. One issue is with...

Sep 2022
||
(0)
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VP/Other Executive

Future Outlook

Once 3M gets their new impact piece working exactly right, things are going to be fantastic for the...

Sep 2022
||
(0)
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Director

Relationship

3M’s user group meetings are excellent. Those meetings are some of my favorite events of the year...

Sep 2022
||
(0)
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Director

Functionality and Upgrades

3M's system isn't an easy program to interact with. If an organization is small and doesn’t have a...

Sep 2022
||
(0)
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Director

Other Observations & Comments

We intentionally wait a little longer until things are more vetted before we adopt. We want to take...

Sep 2022
||
(0)
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Director

Lessons Learned

One of the biggest threats to our continued contract with 3M is that Epic is trying very hard to...

Sep 2022
||
(0)
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VP/Other Executive

Sales and Contracting

Our experience with 3M has been good; the staff has been responsive. One of my complaints was that...

Sep 2022
||
(0)
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VP/Other Executive

ROI / Cost

Everything has an add-on fee from 3M; they do not avoid charging us for every little thing. We pay...

Sep 2022
||
(0)
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Director

Lessons Learned

One of the problems that we run into with 360 Encompass CDI is based on how hospitals really work...

Sep 2022
||
(0)
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Director

Functionality and Upgrades

I think the product’s legacy reports are good. I love a lot of the references and so forth that are...

Sep 2022
||
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Director

Functionality and Upgrades

Sometimes the reporting doesn’t work, and the updating is not great. When we update things, we tend...

Sep 2022
||
(0)
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Director

Implementation and Training

3M does not always have their audience in mind when they are directing their products. They are very...

Sep 2022
||
(0)
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Director

Future Outlook

A lot of the training that 3M does is through webinars only, and that method isn’t always the most...

Sep 2022
||
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Director

Relationship

3M does pretty well about letting us know what is coming down the pipe, but we go over things with...

Sep 2022
||
(0)
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Director

Functionality and Upgrades

We use the prioritization list in 360 Encompass CDI, and when the reporting changed, no one really...

Sep 2022
||
(0)
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Director

Relationship

We have a rollercoaster relationship with 3M. We need more information about what specific 3M...

Sep 2022
||
(0)
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Director

Service and Support

We are getting the support we need, but I think that 3M needs to beef up their customer service. We...

Sep 2022
||
(0)
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Director

Service and Support

For a long time, we had an issue with the reporting capability when it came to financial impact...

Sep 2022
||
(0)
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Director

Interfacing and Integration

There are opportunities for integration with 3M's product. Physicians still complain about the way...

Sep 2022
||
(0)
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Director

Relationship

We have not had issues where we have needed the support people or anything. The speed issues seem to...

Sep 2022
||
(0)
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Director

Service and Support

We are using 3M's premier services, and since we have started using the services, we have not really...

Sep 2022
||
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