360 Encompass CDI Comments

 

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Current Time Inside Cache Tag Helper: 9/25/2020 5:17:35 PM and Model.EvProductId = 53402

Commentary Summary

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User Commentary

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Analyst/Coordinator

Service and Support

We recently got a new account representative from the vendor, and that person has been pretty good....

Sep 2020
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Analyst/Coordinator

Relationship

The vendor is very proactive. A lot of the sluggishness is on our IT side, so I think the vendor...

Sep 2020
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Analyst/Coordinator

Relationship

I have had the opportunity to go to the vendor's user summit, and it is a great networking...

Sep 2020
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Analyst/Coordinator

Implementation and Training

The vendor's products are constantly updating, and the vendor provides a lot of education. There are...

Sep 2020
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Director

Service and Support

3M has been excellent during the COVID-19 crisis. They were quick to provide us with all of the...

Aug 2020
 Helpful

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Director

Relationship

3M has kept their promises in good times and bad times. When we had issues with computer-assisted...

Aug 2020
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Director

Sales and Contracting

3M has a very high integrity level. When the vendor comes in to do a project, they don't sell us...

Aug 2020
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Director

Functionality and Upgrades

If 3M doesn’t fix the PSI and the quality, I will look and see whether other vendors have a similar...

Aug 2020
 Helpful

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Director

Technology

I like 3M’s technology. That is why I am convincing our team to go with 3M. I like their CDI...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

3M is doing a good job for us. They have a good product that works well for my coders and CDI...

Aug 2020
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Director

Service and Support

3M is a good organization, and they certainly fulfill all of our needs. 3M has been very supportive...

Aug 2020
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Director

Lessons Learned

There is always another software solution out there that is a little better than what we have. With...

Aug 2020
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Manager

Service and Support

During the COVID-19 crisis, 3M gave a few webinars. The vendor really talked to us, and we did a...

Jul 2020
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Manager

Service and Support

I can't even reach out to 3M's support people. There is no support for 360 Encompass CDI from 3M....

Jul 2020
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Manager

Functionality and Upgrades

I gave 3M the benefit of the doubt and tried their CDI tool for prioritization while still using...

Jul 2020
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Manager

Functionality and Upgrades

I wanted to know how 360 Encompass CDI differentiates low priorities from high priorities. 3M said...

Jul 2020
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Director

Functionality and Upgrades

We are just not happy with the solution. For the last few days, we have been trying to get our...

Jul 2020
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Director

Functionality and Upgrades

We don't like the platform. It has really felt like glorified coders. The automatic suggestions have...

Jul 2020
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Director

Functionality and Upgrades

The vendor is finding problems first before things break on the coding side. So the solution is more...

Jul 2020
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Director

Functionality and Upgrades

I have a hard time paying the vendor so much money for a prioritization tool in which I have to set...

Jul 2020
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Manager

Service and Support

The vendor played a major role in the COVID-19 crisis. Prior to COVID-19, the vendor reached out to...

Jun 2020
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Manager

Functionality and Upgrades

When I had coding questions when COVID-19 started, I could call the customer support manager and our...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

I don’t like 360 Encompass CDI/CDIS. We are all disappointed with our query process right now. We...

Jun 2020
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Manager

Service and Support

There is no support from 3M, and that is really frustrating. For example, I had one CDI person who...

Jun 2020
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Manager

Other Observations & Comments

I would buy the encoding piece again, but I would not buy 360 Encompass CDI/CDIS. Our satisfaction...

Jun 2020
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Director

Functionality and Upgrades

The system works well on the coding side. When it is paired with the CAC system, it works great. 3M...

Jun 2020
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Director

Functionality and Upgrades

We have pulled the plug on the system in a certain area because 3M was unable to get the system to...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

The CDI module doesn’t seem to play well, so I am not sure what the deal is there. The system works...

Jun 2020
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Director

Relationship

The vendor bends over backward for whatever we need. I can call them, and they will drop what they...

Jun 2020
 Helpful

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Director

Service and Support

3M really stepped up to get their tools updated with new codes for COVID-19 as soon as they came...

May 2020
 Helpful

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Director

Functionality and Upgrades

We don’t rely on 3M for a lot. The system isn’t as robust as it could be. When we have updates,...

May 2020
 Helpful

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Director

Relationship

Now that 3M has partnered with MModal, I have been disappointed by a few things. The new people that...

May 2020
 Helpful

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Director

Other Observations & Comments

3M’s product is probably part of our long-term plans. If we go with something else, we will have to...

May 2020
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Director

Service and Support

I don’t use 3M’s support often, but our IT department works with the vendor’s support people a lot....

May 2020
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Director

Functionality and Upgrades

360 Encompass CDI has been a great product for us. We actually used another CDI product temporarily...

May 2020
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Director

Functionality and Upgrades

3M delivered self-service reporting, and I really like that because it allows me to do some custom...

May 2020
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Director

Relationship

3M definitely drives outcomes for us. They helped us grow our coding and our CDI team. They are just...

May 2020
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Director

Service and Support

The support has been very good. I get good feedback from the IT team about that.

May 2020
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Director

Functionality and Upgrades

The system has done very well in terms of driving tangible outcomes because we use the product for...

Apr 2020
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Director

Interfacing and Integration

The product is useful for supporting CDI and coding workflows, and it allows us to integrate our...

Apr 2020
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Director

Functionality and Upgrades

Our experience has been excellent because we have been able to create worklists and automatic feeds....

Apr 2020
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Director

Implementation and Training

The vendor has done an excellent job with their training. We found some new software recently, and...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

I would give the overall quality of the product a high rating. We don’t have many instances of...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

3M knows that coding is critical to the revenue cycle, so they know that they have to follow through...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

The system supports our integration goals very well. We can place the queries right in the system,...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

We had some really bad experiences with 3M. They released something that caused us to go down for a...

Mar 2020
 Helpful

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Manager

Service and Support

The vendor used to have a support problem, but now when we call them, they get back to us within an...

Mar 2020
 Helpful

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Manager

Other Observations & Comments

I haven't met with 3M's executives. Usually, I meet with a salesperson and a development person. I...

Mar 2020
 Helpful

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Manager

Future Outlook

Our satisfaction will stay the same if the coders will continue to use the system to query the...

Mar 2020
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Director

Service and Support

I would bundle the service from 3M into three buckets. The buckets are IT, sales, and customer...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

The product upgrades don't always fix the underlying issues in the product. More often than not, 3M...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

One thing I really like about the 3M system is that everybody is using the same software. The...

Mar 2020
 Helpful

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Director

Sales and Contracting

Our sales representative is wonderful. However, the way 3M displays their technology and prices...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

Things with 3M are going well. The only problem with 360 Encompass CDI/CDIS is that not all of the...

Feb 2020
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Director

Functionality and Upgrades

I like the system's autosuggest functionality. When I open 360 Encompass CDI/CDIS, I can see all of...

Feb 2020
 Helpful

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Director

Functionality and Upgrades

Upgrades with 3M are usually done very well. They are done within a few hours, so we don’t usually...

Feb 2020
 Helpful

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Director

Implementation and Training

When we went live, we weren’t happy with the week-long training. 3M had to retrain us. The go-live...

Feb 2020
 Helpful

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Director

Service and Support

When we create a ticket, 3M’s support and follow-up are very quick. They get back to us in a couple...

Feb 2020
 Helpful

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Director

Service and Support

I have been asking 3M from day one to make the workflows and processes more user friendly, and they...

Feb 2020
 Helpful

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Manager

Relationship

3M has consultants come in on a regular basis, and they are assigned to hospitals. 3M has several...

Feb 2020
 Helpful

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Manager

Functionality and Upgrades

3M’s product is one of the top systems out there. The system works very well. It has more interface...

Feb 2020
 Helpful

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Manager

Relationship

We hardly hear from 3M’s executives. They are the ones making implementation decisions. So when we...

Feb 2020
 Helpful

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Manager

Functionality and Upgrades

The system does pretty well at driving outcomes. 3M will always be superior because they own...

Feb 2020
 Helpful

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VP/Other Executive

Relationship

3M is a partner. There are very few vendors I would say that about, but we have been very happy. Our...

Jan 2020
 Helpful

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VP/Other Executive

Technology

I like to lead fast innovation, and 3M has been lagging a bit. If 3M could tune the engine and be a...

Jan 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

We are working with 3M on some things that I would like to be added to the system. From the time we...

Jan 2020
 Helpful

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VP/Other Executive

Relationship

3M’s executive involvement is not as good as it used to be. They also just recently went through...

Jan 2020
 Helpful

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VP/Other Executive

Relationship

3M keeps their promises, but they take a while.

Jan 2020
 Helpful

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Director

Service and Support

The vendor works on the issues we have, but then something goes wrong and breaks. 3M tells us that...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

We are supposed to be getting enterprise reporting capabilities, and we aren't getting them. We have...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

I would move off of the product if I could. We have a lot of technical challenges with it. That...

Jan 2020
 Helpful

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Nurse

Interfacing and Integration

There are a lot of great features in the software tool. The tool helps us prioritize and prompts...

Jan 2020
 Helpful

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Nurse

Relationship

The vendor has done a really great job. During the go-live phase, a consultant helped us build our...

Jan 2020
 Helpful

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Nurse

Other Observations & Comments

In the initial training, the challenge was that we didn't know what we didn't know. We didn't have...

Jan 2020
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Nurse

ROI / Cost (care and feeding)

There is a limited time frame for our expected mortality, but we have seen an increase in our...

Jan 2020
 Helpful

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Nurse

Service and Support

It would have been helpful to have more side-by-side support early on in building the structure for...

Jan 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

There is a tie to the transcription side of the product, but that costs extra money. Everyone is...

Jan 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

3M talked about a new reporting platform with us over a year ago, but nothing has ever come to...

Jan 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

We just went through a review of how 3M's system is doing, and we improved some of our workflows and...

Jan 2020
 Helpful

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VP/Other Executive

Sales and Contracting

3M wants to continue to sell additional products. The salespeople push products on us, and they push...

Jan 2020
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Director

Functionality and Upgrades

3M has a tool that does natural language processing that automatically suggests things and also...

Jan 2020
 Helpful

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Director

Relationship

3M doesn’t keep all their promises. We can put in requests for enhancements, but we stop asking for...

Jan 2020
 Helpful

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Director

Service and Support

3M started their client success program, and that has made a huge difference with their support...

Jan 2020
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Director

ROI / Cost (care and feeding)

3M charges for every little thing. We have new hospitals in our organization, and 3M charged us an...

Jan 2020
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Director

Interfacing and Integration

Integration with 3M is very good, but our documents sometimes get backed up. According to 3M, other...

Jan 2020
 Helpful

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Director

Service and Support

3M has development ideas. The vendor just doesn’t work very quickly.

Jan 2020