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360 Encompass CDI Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Physician
Functionality and Upgrades
The system has not performed and has been reliably accurate for us. I think the vendor delivering...
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Physician
Future Outlook
The vendor has done a really good job recently with some of their developments. I can see my...
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Director
Interfacing and Integration
360 Encompass CDI is okay. The 3M coding piece is a bit stronger than the CDI piece. We are really...
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Director
Other Observations & Comments
There are opportunities in 360 Encompass CDI for better reporting, and maybe I am just ignorant. But...
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Director
Functionality and Upgrades
Right now in 3M's CAC system, we just use the default prioritization settings. In our test system,...
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Director
Functionality and Upgrades
We always hear that everything requires us to buy another module and that the system doesn't have...
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Director
Functionality and Upgrades
3M is doing well with the relationship between the coding and the CDI work. My coders use the...
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Director
Service and Support
3M's customer service is really good. 360 Encompass CDI is a very expensive product compared to the...
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Director
Functionality and Upgrades
The system is performing well and is user friendly. 3M is helping the CDI people with the coding...
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Manager
Relationship
There is someone in our IT department that works directly with 3M for most issues. But in terms of...
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Manager
Functionality and Upgrades
3M could do a better job with CDI prioritization and with not making me waste my time reviewing...
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Manager
Functionality and Upgrades
I love how 3M’s product is very intuitive; it is a really good piece of software. The interface is...
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Director
Sales and Contracting
3M tries to keep their promises, but we have had some issues with them in regard to things being...
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Director
Service and Support
We have a client success manager from 3M. That person helps a lot with getting our tickets resolved...
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Director
Functionality and Upgrades
360 Encompass CDI is easy for our coders to use. The system is great.
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Director
ROI / Cost (care and feeding)
360 Encompass CDI is pretty expensive. We pay a lot of money annually for the product, and we still...
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VP/Other Executive
Functionality and Upgrades
Whenever we do an update, there is something wrong with it, and we have to delay the process. It is...
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VP/Other Executive
Service and Support
I haven't had a good experience with the support in the few years that I have worked with 3M. I...
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VP/Other Executive
Relationship
We have an account manager from 3M who is not successful in helping us with update issues. The...
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VP/Other Executive
Functionality and Upgrades
Users are very happy with the visibility in the reporting that they can get from the product.
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VP/Other Executive
Functionality and Upgrades
The prioritization of chart reviews is a little problematic. I don't think our CDI specialists are...
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VP/Other Executive
Other Observations & Comments
3M tries to keep all their promises, but they can't always deliver. If we were starting over, we...
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VP/Other Executive
Functionality and Upgrades
Our users appear to really like the system enough to where they don't want to jump into other...
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VP/Other Executive
Technology
With the acquisition of MModal, things looked very interesting. At the 3M conference last year, the...
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VP/Other Executive
ROI / Cost (care and feeding)
3M nickel-and-dimes us. I don't know how much we pay for the product, but it is very expensive. I...
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VP/Other Executive
Functionality and Upgrades
The upgrades from 3M are problematic. Lately, the vendor has been better, but we have always had a...
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VP/Other Executive
Other Observations & Comments
The support people are responsive. They resolve our issues quickly. But I don't think they are...
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Analyst/Coordinator
Service and Support
We recently got a new account representative from the vendor, and that person has been pretty good....
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Analyst/Coordinator
Relationship
The vendor is very proactive. A lot of the sluggishness is on our IT side, so I think the vendor...
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Analyst/Coordinator
Relationship
I have had the opportunity to go to the vendor's user summit, and it is a great networking...
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Analyst/Coordinator
Implementation and Training
The vendor's products are constantly updating, and the vendor provides a lot of education. There are...
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Director
Service and Support
3M has been excellent during the COVID-19 crisis. They were quick to provide us with all of the...
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Director
Relationship
3M has kept their promises in good times and bad times. When we had issues with computer-assisted...
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Director
Sales and Contracting
3M has a very high integrity level. When the vendor comes in to do a project, they don't sell us...
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Director
Functionality and Upgrades
If 3M doesn’t fix the PSI and the quality, I will look and see whether other vendors have a similar...
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Director
Technology
I like 3M’s technology. That is why I am convincing our team to go with 3M. I like their CDI...
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Director
Functionality and Upgrades
3M is doing a good job for us. They have a good product that works well for my coders and CDI...
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Director
Service and Support
3M is a good organization, and they certainly fulfill all of our needs. 3M has been very supportive...
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Director
Lessons Learned
There is always another software solution out there that is a little better than what we have. With...
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Manager
Service and Support
During the COVID-19 crisis, 3M gave a few webinars. The vendor really talked to us, and we did a...
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Manager
Service and Support
I can't even reach out to 3M's support people. There is no support for 360 Encompass CDI from 3M....
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Manager
Functionality and Upgrades
I gave 3M the benefit of the doubt and tried their CDI tool for prioritization while still using...
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Manager
Functionality and Upgrades
I wanted to know how 360 Encompass CDI differentiates low priorities from high priorities. 3M said...
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Director
Functionality and Upgrades
We are just not happy with the solution. For the last few days, we have been trying to get our...
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Director
Functionality and Upgrades
We don't like the platform. It has really felt like glorified coders. The automatic suggestions have...
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Director
Functionality and Upgrades
The vendor is finding problems first before things break on the coding side. So the solution is more...
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Director
Functionality and Upgrades
I have a hard time paying the vendor so much money for a prioritization tool in which I have to set...
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Manager
Service and Support
The vendor played a major role in the COVID-19 crisis. Prior to COVID-19, the vendor reached out to...
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Manager
Functionality and Upgrades
When I had coding questions when COVID-19 started, I could call the customer support manager and our...
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Manager
Functionality and Upgrades
I don’t like 360 Encompass CDI/CDIS. We are all disappointed with our query process right now. We...
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Manager
Service and Support
There is no support from 3M, and that is really frustrating. For example, I had one CDI person who...
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Manager
Other Observations & Comments
I would buy the encoding piece again, but I would not buy 360 Encompass CDI/CDIS. Our satisfaction...
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Director
Functionality and Upgrades
The system works well on the coding side. When it is paired with the CAC system, it works great. 3M...
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Director
Functionality and Upgrades
We have pulled the plug on the system in a certain area because 3M was unable to get the system to...
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Director
Functionality and Upgrades
The CDI module doesn’t seem to play well, so I am not sure what the deal is there. The system works...
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Director
Relationship
The vendor bends over backward for whatever we need. I can call them, and they will drop what they...
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Director
Service and Support
3M really stepped up to get their tools updated with new codes for COVID-19 as soon as they came...
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Director
Functionality and Upgrades
We don’t rely on 3M for a lot. The system isn’t as robust as it could be. When we have updates,...
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Director
Relationship
Now that 3M has partnered with MModal, I have been disappointed by a few things. The new people that...
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Director
Other Observations & Comments
3M’s product is probably part of our long-term plans. If we go with something else, we will have to...
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Director
Service and Support
I don’t use 3M’s support often, but our IT department works with the vendor’s support people a lot....
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Director
Functionality and Upgrades
360 Encompass CDI has been a great product for us. We actually used another CDI product temporarily...
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Director
Functionality and Upgrades
3M delivered self-service reporting, and I really like that because it allows me to do some custom...
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Director
Relationship
3M definitely drives outcomes for us. They helped us grow our coding and our CDI team. They are just...
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Director
Service and Support
The support has been very good. I get good feedback from the IT team about that.
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Director
Functionality and Upgrades
The system has done very well in terms of driving tangible outcomes because we use the product for...
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Director
Interfacing and Integration
The product is useful for supporting CDI and coding workflows, and it allows us to integrate our...
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Director
Functionality and Upgrades
Our experience has been excellent because we have been able to create worklists and automatic feeds....
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Director
Implementation and Training
The vendor has done an excellent job with their training. We found some new software recently, and...
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Director
Functionality and Upgrades
I would give the overall quality of the product a high rating. We don’t have many instances of...
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Director
Functionality and Upgrades
3M knows that coding is critical to the revenue cycle, so they know that they have to follow through...
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Manager
Functionality and Upgrades
The system supports our integration goals very well. We can place the queries right in the system,...
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Manager
Functionality and Upgrades
We had some really bad experiences with 3M. They released something that caused us to go down for a...
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Manager
Service and Support
The vendor used to have a support problem, but now when we call them, they get back to us within an...
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Manager
Other Observations & Comments
I haven't met with 3M's executives. Usually, I meet with a salesperson and a development person. I...
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Manager
Future Outlook
Our satisfaction will stay the same if the coders will continue to use the system to query the...
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Director
Service and Support
I would bundle the service from 3M into three buckets. The buckets are IT, sales, and customer...
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Director
Functionality and Upgrades
The product upgrades don't always fix the underlying issues in the product. More often than not, 3M...
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Director
Functionality and Upgrades
One thing I really like about the 3M system is that everybody is using the same software. The...
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Director
Sales and Contracting
Our sales representative is wonderful. However, the way 3M displays their technology and prices...
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Director
Functionality and Upgrades
Things with 3M are going well. The only problem with 360 Encompass CDI/CDIS is that not all of the...
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Director
Functionality and Upgrades
I like the system's autosuggest functionality. When I open 360 Encompass CDI/CDIS, I can see all of...
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Director
Functionality and Upgrades
Upgrades with 3M are usually done very well. They are done within a few hours, so we don’t usually...
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Director
Implementation and Training
When we went live, we weren’t happy with the week-long training. 3M had to retrain us. The go-live...
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Director
Service and Support
When we create a ticket, 3M’s support and follow-up are very quick. They get back to us in a couple...
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Director
Service and Support
I have been asking 3M from day one to make the workflows and processes more user friendly, and they...
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Manager
Relationship
3M has consultants come in on a regular basis, and they are assigned to hospitals. 3M has several...
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Manager
Functionality and Upgrades
3M’s product is one of the top systems out there. The system works very well. It has more interface...
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Manager
Relationship
We hardly hear from 3M’s executives. They are the ones making implementation decisions. So when we...
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Manager
Functionality and Upgrades
The system does pretty well at driving outcomes. 3M will always be superior because they own...
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VP/Other Executive
Relationship
3M is a partner. There are very few vendors I would say that about, but we have been very happy. Our...
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VP/Other Executive
Technology
I like to lead fast innovation, and 3M has been lagging a bit. If 3M could tune the engine and be a...
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VP/Other Executive
Functionality and Upgrades
We are working with 3M on some things that I would like to be added to the system. From the time we...
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VP/Other Executive
Relationship
3M’s executive involvement is not as good as it used to be. They also just recently went through...
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VP/Other Executive
Relationship
3M keeps their promises, but they take a while.
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Director
Service and Support
The vendor works on the issues we have, but then something goes wrong and breaks. 3M tells us that...
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Director
Functionality and Upgrades
We are supposed to be getting enterprise reporting capabilities, and we aren't getting them. We have...
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Director
Functionality and Upgrades
I would move off of the product if I could. We have a lot of technical challenges with it. That...
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