Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Culture, Loyalty, Product
Some of the tools that the vendor has rolled out for the product haven't worked as designed, and we...
Login or Create an Account to see details.
Value
This year, the vendor hasn’t tried to hit us with anything in terms of costs. That is completely...
Login or Create an Account to see details.
Loyalty, Relationship
At the end of the year, we are losing the reporting that we have come to depend on. The vendor let...
Login or Create an Account to see details.
Product
360 Encompass CDI’s prioritization is data driven. It is not for documentation. And the product...
Login or Create an Account to see details.
Operations
When 3M first implemented 360 Encompass CDI, they came on-site, but it seemed like there was no...
Login or Create an Account to see details.
Operations, Product
3M has too many upgrades, but it seems like every time they upgrade, they break something. Also,...
Login or Create an Account to see details.
Loyalty, Product
We aren't fully using the system's prioritization down to its rules level. Part of our organization...
Login or Create an Account to see details.
Product
The system's presentation and intuitiveness are huge factors for both the clinical folks who are...
Login or Create an Account to see details.
Product
We update the system practically every month. That is important to us. We have had many problems...
Login or Create an Account to see details.
Operations
Learning the specifics of the product was a challenge. There is so much data and so many different...
Login or Create an Account to see details.
Relationship
Our 3M advisor is good. They do a good job of staying on top of everything.
Login or Create an Account to see details.
Product
When the product is great, it is great. And when there are problems, the product is bad. We run into...
Login or Create an Account to see details.
Product
The product is not super compatible with what we have and what we use.
Login or Create an Account to see details.
Product
With 3M’s new automated query impact functionality, it has been difficult to know exactly what to...
Login or Create an Account to see details.
Relationship
If I talk to my direct person, 3M’s support is great. We avoid the service desk. Anytime we open a...
Login or Create an Account to see details.
Product
The biggest strength of 360 Encompass CDI is the piece that allows the CDI team to interact with the...
Login or Create an Account to see details.
Product
I would like an improvement of 3M’s prioritization module. I want them to look at more parts of the...
Login or Create an Account to see details.
Product
The product’s strengths are its ability to review the chart and its ability to keep up with the...
Login or Create an Account to see details.
Product
We have to use bridge software for the communication of the query between 360 Encompass CDI and our...
Login or Create an Account to see details.
Product
I like the vendor’s legacy report. I have not gone to the self-serve report. 3M is trying to make...
Login or Create an Account to see details.
Value
3M charges for every little thing. Every time they talk about something new, there is always a...
Login or Create an Account to see details.
Operations
I am reluctant to look at 3M products, such as the automated query component and some of the...
Login or Create an Account to see details.
Value
360 Encompass CDI is an amazing encoder; that is why 3M can charge what they charge. The quality of...
Login or Create an Account to see details.
Product
I would like to see 360 Encompass CDI be a little more accurate in its annotations and automatic...
Login or Create an Account to see details.
Value
3M charges too much. I don’t do any reference calls for the vendor, nor do I recommend them to others....
Login or Create an Account to see details.
Operations
The first trainer we had was a little frustrating. They were very knowledgeable, but I am picky with...
Login or Create an Account to see details.
Operations, Product
The prioritization in the product works, but the reports can be a little clunky. The product does...
Login or Create an Account to see details.
Relationship
The vendor is very responsive, and people even get back to me when they are traveling. The vendor's...
Login or Create an Account to see details.
Operations
3M’s initial trainers are good, and we have even had some folks come in and follow up.
Login or Create an Account to see details.
Product
360 Encompass CDI integrates with quality and coding very well, and that allows us to integrate bidirectionally....
Login or Create an Account to see details.
Product
The product has NLU, but it isn't as well attuned as I expected. We still have to train it quite a...
Login or Create an Account to see details.
Relationship
We have been a little frustrated with 3M. We submit a ticket, and then they say they want an email,...
Login or Create an Account to see details.
Relationship
We have a customer success manager and account executive from 3M, and if we give feedback, they are...
Login or Create an Account to see details.
Relationship
I really appreciate our client success manager at 3M. I also appreciate that 3M does a very good job...
Login or Create an Account to see details.
Product
360 Encompass CDI offers functionality that is not available within our EMR, and for that reason, I...
Login or Create an Account to see details.
Product
We need improvements to the interface between 360 Encompass CDI and our EMR. Some cases don't pass...
Login or Create an Account to see details.
Product
The reporting in 360 Encompass CDI is great, especially in terms of clinical documentation...
Login or Create an Account to see details.
Relationship, Product
There is some room for improvement in 360 Encompass CDI. For example, we sometimes have hiccups with...
Login or Create an Account to see details.
Operations
The implementation of 360 Encompass CDI was smooth and positive overall. 3M did training for...
Login or Create an Account to see details.
Relationship
3M supports us with a system where we can submit enhancements and things like that, and if we have...
Login or Create an Account to see details.
Product
We haven’t had any extended downtime, and we have been able to access 360 Encompass CDI when we...
Login or Create an Account to see details.
Relationship, Product
3M makes information accessible in that they publish known product issues on the website, but there...
Login or Create an Account to see details.
Product
The reporting functionalities in 360 Encompass CDI need some work, and I know that 3M is trying to...
Login or Create an Account to see details.
Product, Value
Our providers don't like the system. However, it has been helpful, and we do have a 100% response rate....
Login or Create an Account to see details.
Relationship, Product
3M is definitely there for the upgrades that we get. They support us and make sure that we are doing...
Login or Create an Account to see details.
Product
We have an automated query impact, which creates action items if the coder doesn't capture...
Login or Create an Account to see details.
Relationship, Product
The reports are horrible in 360 Encompass CDI. I had to create customized reports to get things I...
Login or Create an Account to see details.
Relationship
There is always a point of contact at 3M. Usually, when we ask about something, it can take a while...
Login or Create an Account to see details.
Relationship, Product
Our concern with 3M is that their system's reporting abilities aren't as robust as we would like...
Login or Create an Account to see details.
Product, Value
We are slightly satisfied with 360 Encompass CDI. The product is fine and good for our team and...
Login or Create an Account to see details.
Culture
3M's sales team members aren't very connected with day-to-day things. The vendor can come into any...
Login or Create an Account to see details.
Relationship
3M's support and partnership stand out. The vendor understands their audience, and they try to help...
Login or Create an Account to see details.
Product
The product's reports are challenging for most of the partners that we have seen. There is one area...
Login or Create an Account to see details.
Product
Our physicians are happy with the product. I haven't heard anything negative about the product.
Login or Create an Account to see details.
Operations
When we went live on 360 Encompass CDI, there were some aspects of the training that were really...
Login or Create an Account to see details.
Product, Value
Overall, 360 Encompass CDI does an excellent job. I would be very likely to recommend it.
Login or Create an Account to see details.
Relationship, Product
3M has good self-service reporting for 360 Encompass CDI. The vendor has come a long way from their...
Login or Create an Account to see details.
Product
There are always gaps and things that could be improved in 3M’s self-service reporting. Sometimes we...
Login or Create an Account to see details.
Value
We are advised beforehand when 3M is going to charge for something and then when something is free....
Login or Create an Account to see details.
Product
I don’t like 360 Encompass CDI’s reporting. It is very difficult to use. The system’s reporting on...
Login or Create an Account to see details.
Loyalty, Value
I would tell anyone considering 360 Encompass CDI that they are going to have to invest time and...
Login or Create an Account to see details.
Relationship, Product
3M is incredibly good at knowing the changes required for the system. When CMS comes out with...
Login or Create an Account to see details.
Relationship
3M’s support is very good. We have to work pretty hard at finding information using 3M’s online...
Login or Create an Account to see details.
Product
The product could use some upgrades to help drive better outcomes. For instance, if a patient has...
Login or Create an Account to see details.
Relationship, Product
I haven't seen a lot of advancements in 3M’s technology in the last few years. They seem to be...
Login or Create an Account to see details.
Relationship
3M recently set up a CDI solution advisor that has been helping provide some insights into 3M’s...
Login or Create an Account to see details.
Product
We have had some stability issues. The product has been throwing around multiple error messages and...
Login or Create an Account to see details.
Operations, Product
The product is complicated. There are lots of moving pieces that make it hard to train new users....
Login or Create an Account to see details.
Product
We find ourselves doing a lot of cases without any opportunities. Then we find that cases don't...
Login or Create an Account to see details.
Relationship
3M has been improving over the years in their interactions with their customers, particularly with...
Login or Create an Account to see details.
Product
Our 3M product is interfaced with our EMR so that physicians can see all our queries and...
Login or Create an Account to see details.
Product
While the product provides productivity reports for staff productivity metrics, physician response...
Login or Create an Account to see details.
Product
3M has certain criteria they can prioritize, but much of that is based on the fact that there are...
Login or Create an Account to see details.
Product, Value
There are many features of the program that we like. One of the major ones that we benefit from is...
Login or Create an Account to see details.
Relationship
The vendor is not usually late on any developmental things they are working on. They put out updates...
Login or Create an Account to see details.
Relationship
3M’s support on issues is a little slow. It often takes two or three days before they get back to us...
Login or Create an Account to see details.
Operations
3M doesn’t have a lot of ongoing education for workflows and best practices.
Login or Create an Account to see details.
Product
3M heavily promotes their prioritization piece, but that piece is not very helpful. The majority of...
Login or Create an Account to see details.
Value
We are trying to achieve the goal of increasing capture rates, but the product doesn't offer the...
Login or Create an Account to see details.
Operations
3M is very involved with training. I feel like the implementation and upgrades could have been done...
Login or Create an Account to see details.
Relationship
3M works to resolve the issues. They aren’t able to get us everything that we want every time, but...
Login or Create an Account to see details.
Operations
The reporting and the training that is received on the reporting are not adequate, and the...
Login or Create an Account to see details.
Operations
During the implementation, we had many glitches because of a lack of communication. The vendor was...
Login or Create an Account to see details.
Operations
The training for 360 Encompass CDI seemed discombobulated; we didn't get direct training. We were...
Login or Create an Account to see details.
Operations
My recommendation to the executives considering the product is to make sure that they have a line of...
Login or Create an Account to see details.
Operations, Product
I like the functionality, the capabilities, and the references in 360 Encompass CDI. Once someone...
Login or Create an Account to see details.
Relationship, Product
We have had some challenges with the last few updates in 360 Encompass CDI. Things have been...
Login or Create an Account to see details.
Product
The product has great reporting capabilities. I use the limited, prewritten reports, but we have the...
Login or Create an Account to see details.
Culture, Operations
When we first talked to 3M, they told us the product had a natural language process and that it...
Login or Create an Account to see details.
Loyalty
There aren't a lot of prioritization options for reviews, and the system doesn't use NLP to guide...
Login or Create an Account to see details.
Operations
We have had some struggles with training, but 3M has always been good about offering more support,...
Login or Create an Account to see details.
Product
Sometimes the terminology in the processing gets a little confusing and is not clear enough for us...
Login or Create an Account to see details.
Relationship
In the past, I have felt not very positive about 3M. Their follow-up was always lacking. However, we...
Login or Create an Account to see details.
Product, Value
360 Encompass CDI is a great product. I wouldn't want to do our job without it.
Login or Create an Account to see details.
Relationship
3M's customer support team is easy to contact. They get back to us almost immediately. The support...
Login or Create an Account to see details.
Loyalty, Product
We have used 3M's coding tools for years, so the product fits. We actually left another successful...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Some of the providers are okay with 360 Encompass CDI, and some are not. We are working on our...
Login or Create an Account to see details.
Product
3M’s reporting is terrible. It is not user friendly or intuitive, and it makes no sense. 3M doesn't...
Login or Create an Account to see details.
Culture, Product
It is not very easy to integrate 360 Encompass CDI with our EMR. 3M is terrible with integration....
Login or Create an Account to see details.
Product
We have the prioritization functionality turned on in 360 Encompass CDI. We have seen some benefits...
Login or Create an Account to see details.
Relationship, Product
We like the reports in 360 Encompass CDI. We worked very hard with 3M on them.
Login or Create an Account to see details.
Relationship
We don't necessarily have a problem with the resources from 3M as much as we have a problem with the...
Login or Create an Account to see details.
Loyalty, Relationship
We are extremely satisfied with where we are right now with 3M. After 3M participated in a KLAS...
Login or Create an Account to see details.
Relationship
The vendor is very collaborative when it comes to partnership. We have seen an improvement in 3M's...
Login or Create an Account to see details.
Relationship
The client summit is very proactive and positive, and we do appreciate the vendor's involvement in...
Login or Create an Account to see details.
Relationship, Value
I can’t really think of a time that 3M has been proactive. We have an add-on package for 3M’s...
Login or Create an Account to see details.
Relationship
3M keeps their promises, but mainly that is because they don't make any promises.
Login or Create an Account to see details.
Relationship
We don't ever get any communication from people above our client executives. We went to a summit and...
Login or Create an Account to see details.
Product
Our experience with 360 Encompass CDI has been all right. The product has been really good for...
Login or Create an Account to see details.
Product
Our physicians are moderately satisfied with the product simply because physicians are going to find...
Login or Create an Account to see details.
Operations, Product
The system's upgrades are pretty smooth, but there are a lot of them. Those upgrades lead to a lot...
Login or Create an Account to see details.
Product, Value
Our physicians are mostly satisfied with 360 Encompass CDI, and the system is growing on us. 3M is good....
Login or Create an Account to see details.
Product
360 Encompass CDI is very simple. I feel like other products have more reporting options. 360...
Login or Create an Account to see details.
Product
There is a lot of reporting capability in 360 Encompass CDI, but it is not friendly to the user. We...
Login or Create an Account to see details.
Product
We don’t really have any complaints from our physicians regarding 360 Encompass CDI. We have a...
Login or Create an Account to see details.
Relationship
A lot of times, 3M’s service pack upgrades and things like that cause us problems. A different tech...
Login or Create an Account to see details.
Product
3M prides themselves on their prioritization, and it is not great. Their CDI prioritization is not...
Login or Create an Account to see details.
Culture, Value
The vendor could be more transparent with their pricing. Their product isn't all that. It is okay,...
Login or Create an Account to see details.
Relationship
From an ongoing support standpoint, 3M has conveyed that they have made improvements, but it doesn't...
Login or Create an Account to see details.
Relationship
We think that 3M is having severe resource issues in their maintenance and ongoing support...
Login or Create an Account to see details.
Relationship
I submitted a request to 3M for a new upgrade, but it was difficult to get a resource assignment. I...
Login or Create an Account to see details.
Product
For a general coding and clinical documentation integrity tool, the product is doing a good job. It...
Login or Create an Account to see details.
Product
We implemented another tool as part of the product, and it caused all kinds of other issues. The...
Login or Create an Account to see details.
Relationship
Our account person does the best they can within the constraints that they have, but they have the...
Login or Create an Account to see details.
Operations, Product
I am jaded on the product’s promotion because we had such a difficult time with the product being...
Login or Create an Account to see details.
Relationship, Operations
We implemented something, but the functionality didn't work as designed. We messed around with it...
Login or Create an Account to see details.
Relationship, Product
3M is proactive in getting code changes and other things pushed out. I like how 3M keeps things...
Login or Create an Account to see details.
Relationship, Operations
I would change 3M’s technology support by suggesting the vendor onboard additional folks to help...
Login or Create an Account to see details.
Relationship
We have a good contact person with 3M that is constantly giving us updates about things.
Login or Create an Account to see details.
Relationship
Getting support with 3M is a complicated process, and things seem siloed as far as IT support goes....
Login or Create an Account to see details.
Relationship
We have frequent meetings with 3M, but we are very disappointed with the vendor at times because...
Login or Create an Account to see details.
Relationship, Product
The vendor fixes one thing with each system upgrade, but then something else will fall apart. We are...
Login or Create an Account to see details.
Relationship, Product, Value
With the CDI product, we have been able to help our providers in their documentation, and that saves...
Login or Create an Account to see details.
Loyalty, Product
The CDI reports have been pretty good. We use SSR reporting, and that works for us. We get what we...
Login or Create an Account to see details.
Product, Value
The product has improved our physicians’ satisfaction because the query notes are coming back and...
Login or Create an Account to see details.
Relationship, Operations
I would like to tell 3M that when we have a big project that involves 3M and our EHR vendor, both...
Login or Create an Account to see details.
Relationship
If we can't find someone fast enough to resolve something, the vendor has a person we can contact to...
Login or Create an Account to see details.
Loyalty, Product
Our coders love the solution; they are thrilled that we switched to it. 360 Encompass CDI is easy to...
Login or Create an Account to see details.
Operations, Product
I would like to see some enhancements made for educational purposes. Everything we need to look up...
Login or Create an Account to see details.
Product
3M could put additional resources into their reporting. The vendor is no longer supporting an old...
Login or Create an Account to see details.
Product
I have seen quite a few CDI solutions, and I have really felt that 360 Encompass CDI has been the best....
Login or Create an Account to see details.
Relationship
3M is fairly responsive. If I don't hear anything back from the vendor, I just ping them, and I...
Login or Create an Account to see details.
Relationship, Operations
There was very poor communication from 3M about some processes in a new piece for the product. There...
Login or Create an Account to see details.
Product
We have the ability to customize the prioritization of chart reviews and documentation in 360...
Login or Create an Account to see details.
Product
It seems like the system is always having downtime for a hotfix after an update. It would be...
Login or Create an Account to see details.
Product
There are things that we like about the system. It has a great encoder, and it is pretty user friendly....
Login or Create an Account to see details.
Culture, Relationship
At one point, we had a report that broke, and 3M told us that we should move to a certain thing....
Login or Create an Account to see details.
Relationship
3M’s technical support team needs extra attention because once the implementation team had done...
Login or Create an Account to see details.
Culture, Operations
The product is not working as promoted. The client has to make a lot of revisions in order to tailor...
Login or Create an Account to see details.
Relationship, Operations, Product
Reports are one of the gaps that we are seeing in the product. At this point, we are months into the...
Login or Create an Account to see details.
Loyalty, Relationship, Product
3M is doing well in our organization. I am pleased with the advances that have been rolled out and...
Login or Create an Account to see details.
Product, Value
3M’s product integrates with our systems exceedingly well. With how the product is built for coding...
Login or Create an Account to see details.
Relationship, Operations
We can meet with a 360 Encompass CDI expert, and they will work with us on how we have the product...
Login or Create an Account to see details.
Relationship, Product
We have had good luck with the prioritization in 360 Encompass CDI. We have moments in time when we...
Login or Create an Account to see details.
Product
3M is working on a lot of advancements, such as more real-time data assessment and reporting...
Login or Create an Account to see details.
Relationship
My opinion of 3M’s service has definitely improved over the years, so I want to give them credit for...
Login or Create an Account to see details.
Relationship
3M's leaders have been involved over the past year. We can meet with the vendor's product developers...
Login or Create an Account to see details.
Relationship
We would like 3M to apply additional resources to their technical support. Sometimes, an issue will...
Login or Create an Account to see details.
Operations
3M should offer less training and provide more ways to ensure the platform is implemented and set up...
Login or Create an Account to see details.
Relationship
Our experience with 3M has improved significantly, largely due to the vendor’s team. They appreciate...
Login or Create an Account to see details.
Relationship
When we start addressing issues with 3M, they will tell us that the issues were already brought up...
Login or Create an Account to see details.
Relationship
We want to become more strategically close with 3M. We don’t want to sit on the back end and...
Login or Create an Account to see details.
Relationship, Operations
I need better data reporting from 3M. They think they are where they need to be, but they are not....
Login or Create an Account to see details.
Relationship, Product
3M needs better back-end people. Their operational definitions are close, but not precise. They have...
Login or Create an Account to see details.
Product
We find that the product suits our needs; it does what we need it to do. It is good from an...
Login or Create an Account to see details.
Loyalty, Relationship
We chose 3M because they have one of the most sophisticated, robust systems out there. They are our...
Login or Create an Account to see details.
Relationship, Product
A lot of the issues we have had are limitations with the data that the vendor can or cannot give us....
Login or Create an Account to see details.
Culture
We are trying to get additional products going, and we are finding the contracting process with 3M...
Login or Create an Account to see details.
Relationship, Operations
Adopting some things with Encompass CDI was really challenging, but the vendor made individuals...
Login or Create an Account to see details.
Product
The downside of the product is the lack of interpersonal actions. Physicians are not out there like...
Login or Create an Account to see details.
Relationship
I have never had a problem with the 3M product or support. 3M is very helpful. I get emails and...
Login or Create an Account to see details.
Operations
We haven't needed much ongoing training for 3M. But they have been very good when it has been necessary....
Login or Create an Account to see details.
Product
360 Encompass CDI is a great product. My whole department needs to make better use of it. The...
Login or Create an Account to see details.
Product
3M hasn’t really done many upgrades to the product. 360 Encompass CDI is relatively easy to use but...
Login or Create an Account to see details.
Loyalty
I will do a little more due diligence when looking for a new product. We are invested in the...
Login or Create an Account to see details.
Relationship
3M is bad at keeping their promises because they oftentimes make commitments and do not deliver on...
Login or Create an Account to see details.
Relationship, Product
3M relies on us to keep ourselves up to date with the product. It is more on the customer rather...
Login or Create an Account to see details.
Operations
We don't get a lot of training from the vendor. We do our training in-house.
Login or Create an Account to see details.
Relationship
The partnership with 3M is excellent. It is the execution that is lacking. The vendor is there for...
Login or Create an Account to see details.
Loyalty, Relationship
We definitely are driving a lot of the improvement. The vendor does have a road map. Generally, they...
Login or Create an Account to see details.
Loyalty, Relationship
We are very satisfied with 360 Encompass CDI. The vendor is excited and engaged, and they want to...
Login or Create an Account to see details.
Operations, Product
I really like the way 3M implemented advanced grouping. Normally, all groupers go by the DRG or...
Login or Create an Account to see details.
Product
3M’s reporting capabilities with CDS productivity and our CMI are good. The self-service reporting...
Login or Create an Account to see details.
Operations
3M should roll out the product better. They change things sometimes, and we don't even know what was...
Login or Create an Account to see details.
Product
We have providers in our organization who are rugged individualists, so they see queries from 360...
Login or Create an Account to see details.
Product
We used to have issues with the product crashing, but now we don’t. 3M is doing much better since...
Login or Create an Account to see details.
Product
360 Encompass CDI is the best system there is. It uses rudimentary AI but is as smart as things get...
Login or Create an Account to see details.
Product
If we had no other CDI solution, then I would definitely buy the product again. 3M is a little...
Login or Create an Account to see details.
Relationship
I have worked with some of 3M’s executives. Our problems do not always get resolved the way I want...
Login or Create an Account to see details.
Product
360 Encompass CDI doesn’t meet all of our needs.
Login or Create an Account to see details.
Culture
The sales experience with 3M was a little painful, but it was not as painful as other negotiations...
Login or Create an Account to see details.
Product
We have had ongoing issues with the priority tool, and those issues have made the tool unusable for...
Login or Create an Account to see details.
Product, Value
We enjoy the query functionality in 360 Encompass CDI. The solution does electronic queries, and...
Login or Create an Account to see details.
Product
I would like to see some improvement in 360 Encompass CDI's filtering and data presentation,...
Login or Create an Account to see details.
Product
If we don't have a consistent template within our facility, the product picks up things from the...
Login or Create an Account to see details.
Relationship, Product
The product’s end users are in most cases, nurses who worked clinically until they came to this...
Login or Create an Account to see details.
Loyalty
The product's functionalities are not meeting all our needs, and that is why we are going with...
Login or Create an Account to see details.
Relationship, Value
We have a good relationship with 3M. We communicate with them regularly to get the most bang for our...
Login or Create an Account to see details.
Relationship
The biggest complaint that I had last year was about customer support. Our support person didn't...
Login or Create an Account to see details.
Culture, Value
For the most part, 3M keeps all their promises, but we had a situation where we were told that a...
Login or Create an Account to see details.
Relationship, Value
I don't feel like we have had any proactivity from 3M. We are always the ones who reach out about...
Login or Create an Account to see details.
Loyalty, Product
We see 3M coming out with new things, so I feel like they probably do well with developing their...
Login or Create an Account to see details.
Product
Our experience with 3M is about the same as it was 12 months ago. Overall, we are satisfied. There...
Login or Create an Account to see details.
Relationship, Product
If there is one area that I would like 3M to put additional resources into, it would be reporting....
Login or Create an Account to see details.
Product
We have had some challenges with 360 Encompass CDI, but they are not necessarily related to 3M. The...
Login or Create an Account to see details.
Relationship
3M absolutely continues to innovate. They have regular meetings with our client-service executives,...
Login or Create an Account to see details.
Operations, Product
More issues are popping up after upgrades. We haven’t had a full-blown implementation in a while.
Login or Create an Account to see details.
Relationship
Working with 3M is stressful. But 3M has an escalation process for when we have an issue, and we...
Login or Create an Account to see details.
Product
360 Encompass CDI is not a perfect product. There is room for improvement in almost every aspect of...
Login or Create an Account to see details.
Relationship
3M’s customer service is not doing well right now. The people from 3M who actually do try and help...
Login or Create an Account to see details.
Product
3M's product is complicated, but it also has a lot more capabilities than other solutions we used to...
Login or Create an Account to see details.
Product
I really like the system. It is able to do all the work it needs to do. When we send queries, we...
Login or Create an Account to see details.
Relationship
We were provided a system consultant at no cost, and they go through our workflows to optimize...
Login or Create an Account to see details.
Product, Value
360 Encompass CDI is a very good product. Our clinical documentation specialists use it every day....
Login or Create an Account to see details.
Loyalty, Product
The product has a prioritization process, but that process is not as effective as the same process...
Login or Create an Account to see details.
Product
The vendor needs to improve their reporting. It is very primitive. They have tried to update things...
Login or Create an Account to see details.
Loyalty
3M is trying to roll out autonomous coding. They showed us what the confidence interval is for the...
Login or Create an Account to see details.
Loyalty
We are planning to stay with 3M because backing away from a different solution we utilized made it...
Login or Create an Account to see details.
Loyalty
We looked at the next step in the evolution of a prior product that integrates fully into 3M's...
Login or Create an Account to see details.
Loyalty
We were told to move away from old legacy reports because 3M was not going to be updating and...
Login or Create an Account to see details.
Product
360 Encompass CDI could be improved by having better reporting. The system does not have enough...
Login or Create an Account to see details.
Culture, Value
3M really works with us on pricing, and they avoid charging for every little thing.
Login or Create an Account to see details.
Loyalty
3M is just out there in the forefront. We have some key strategic things that we are working on with...
Login or Create an Account to see details.
Loyalty
Everybody is pretty happy with 360 Encompass CDI. I think our satisfaction will increase. We just...
Login or Create an Account to see details.
Relationship, Operations
We started using the prioritization in 360 Encompass CDI, and it hasn’t worked for us as well as we...
Login or Create an Account to see details.
Relationship
The product is satisfactory. I like the gradual enhancements. As we increasingly go into...
Login or Create an Account to see details.
Product
I have some specific UI- and UX-type complaints about the 3M product. In some ways, 360 Encompass...
Login or Create an Account to see details.
Relationship
If I need something, I will call and work with the technicians and the development team. If the...
Login or Create an Account to see details.
Product
If our EMR sends a merge to the 3M product, things are not going to merge correctly on certain...
Login or Create an Account to see details.
Product
The biggest headache we experience with 3M is often because of the way that 3M and our EMR vendor...
Login or Create an Account to see details.
Loyalty, Relationship, Operations, Product
3M has plenty of things out there, and 360 Encompass CDI is easy to implement. Usually, we just...
Login or Create an Account to see details.
Culture, Value
3M will charge for every little thing depending on what it is. They have new things that we haven't...
Login or Create an Account to see details.
Product
The reporting system is so robust. One of my big complaints about 360 Encompass CDI would be trying...
Login or Create an Account to see details.
Product
360 Encompass CDI has a lot of logic built into it that helps us when we are doing reviews for...
Login or Create an Account to see details.
Product
360 Encompass CDI doesn't do bill holds, and second-level reviews are tricky. We do have to use our...
Login or Create an Account to see details.
Operations, Product
Although we didn’t have any issues with our recent upgrade implementation, there were some major...
Login or Create an Account to see details.
Product
The product’s integration is pretty good in terms of HL7 and the back-and-forth. The vendor does...
Login or Create an Account to see details.
Culture, Product
3M does pretty well in the CDI space. They are consistently adding things. 3M is pretty good about...
Login or Create an Account to see details.
Relationship
3M’s support is really good. 3M has really stepped up their game, and they do help us out quite a...
Login or Create an Account to see details.
Value
It took a while to receive our money’s worth because 360 Encompass CDI is an expensive product.
Login or Create an Account to see details.
Loyalty, Relationship, Value
I would recommend the product to a similar organization to us, but I would not recommend it to...
Login or Create an Account to see details.
Product
The product has some features around automatically suggested DRGs and case prioritization. There...
Login or Create an Account to see details.
Product
The product functions well. We generally don't have any issues; the only thing that has changed in...
Featured Report
Preferences