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360 Encompass CDI
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
User Commentary
Manager
The system has been very positive for us. We had looked at a lot of different solutions for CDI. We...
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Manager
The reporting of the system sometimes lags. It is not the best reporting. Even though the vendor has...
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Manager
We get lost sometimes in bringing in new technology. The vendor kind of loses sight of what works,...
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Manager
For the most part, the vendor does avoid charging for every little thing, but whenever we want to do...
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Manager
The vendor has very good support. The vendor executives are very engaged, and they are constantly...
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Director
We chose our own level of automation with 360 Encompass CDI. We use a priority list, but we have...
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Director
The solution is expensive. Every product we want to add comes with a charge. The basics are a lot of...
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Analyst/Coordinator
3M’s web support people seem to make a lot of questionable assumptions based on the commonality of...
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Analyst/Coordinator
From an interface perspective, 3M’s staff is very knowledgeable, but the integration people I have...
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Analyst/Coordinator
360 Encompass CDI has the capability to give an organization the means to perform better audits on documents....
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Analyst/Coordinator
For the product to give us even better outcomes, I would like to see what the end result is on a...
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Analyst/Coordinator
What gives us the most bang for our buck is continuity with the EMR. That allows 360 Encompass CDI...
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Analyst/Coordinator
The system's ability to provide visibility into its performance is middle of the road. The vendor...
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Analyst/Coordinator
The integration with clinical quality measures between 360 Encompass CDI and our other CDI product...
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Analyst/Coordinator
3M tries to stay at the forefront of new technology.
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Director
A lot of 3M's training is self-training.
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Director
Reporting can be challenging sometimes. We haven't moved over to self-reporting yet. Hopefully, some...
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Director
3M meets with us regularly, and they provide data for the coders and new projects. Those meetings...
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Director
3M has good coding references embedded into their system. We utilize the notifications between...
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Director
3M's technical support can be hit or miss depending on who we get and what problem needs to be...
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VP/Other Executive
I would like to see more AI in the system, but the vendor is adding different functionalities to...
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VP/Other Executive
The vendor's response time and dedication are good. I am not able to see their tickets though...
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VP/Other Executive
The system has some different functionalities that remind us of a boutique. The solution is more of...
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VP/Other Executive
The vendor could improve the system's enterprise reporting. It has a lot of reports, but when it...
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Director
One of the things that I like about 360 Encompass CDI is its ability to identify and prioritize...
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Director
One thing that I would like to see enhanced in the system would be its integration of coder and CDI...
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Director
3M is always in sales mode. If we need a module, then there will be a charge. If we need consulting...
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Director
The solution's prioritization modules aren't granular enough to make the product robust enough for...
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Manager
The vendor tends to think their product is better than it actually is. It isn't as user friendly as...
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Manager
360 Encompass CDI tends to prioritize based on whether a CC or MCC is missing and not so much on...
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Manager
The product is pretty lowly automated. There are still some things we have to do by hand,...
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Manager
We did not get a lot of support when we were trying to implement the system. There is not much...
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Manager
360 Encompass CDI integrates pretty well with our EMR. I know there is some technology out there...
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Manager
The upgrades usually break something. Unfortunately, every time we upgrade, we typically have an...
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Manager
We attended the 3M Client Experience Summit. Even though it was virtual, 3M always offers a...
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Manager
360 Encompass CDI is a bit new to us. We have had some challenges with reporting. At 3M's recent...
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Manager
The prioritization of chart reviews is difficult. The functionality works, but it is difficult to...
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Manager
Our suggestions are very well received. Usually, 3M works on things immediately, and if they can’t...
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VP/Other Executive
We have been using the solution for many years. We don't have issues with it very often. The vendor...
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VP/Other Executive
Overall, I appreciate the solution's tools and workflow. 3M is going in the right direction with...
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VP/Other Executive
Recently, there was a disconnect between the vendor's folks who operate the tools and their sales...
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Director
360 Encompass CDI is good. I haven't gotten any complaints from our users. I talk with them fairly...
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Director
The only problem that we have with the solution right now is that because of the way that we...
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Director
3M gave me a quote up front, and they stuck with that quote. It isn't like they are adding on...
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Director
360 Encompass CDI was a little rough to implement. We have had some struggles with the system. There...
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Director
Our EHR vendor doesn't really have coding queues and workflows integrated with the product, so 360...
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Analyst/Coordinator
Whenever 3M does an update 360 to Encompass CDI, it usually breaks something, and the support person...
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Analyst/Coordinator
There is hardly anyone else in the CDI and CAC market besides 3M. Leaving 3M is really not even an...
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Analyst/Coordinator
3M does a monthly presentation that is geared toward our coders, and that is good, but I am an IT...
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Director
360 Encompass CDI has allowed our CDI staff to easily collaborate between providers and coders.
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Director
I would tell a peer to continually ask their 3M account executive to have someone work with them to...
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Director
3M charges based on individual addresses, even if the facilities are part of the same organization....
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Director
3M will give us credit back if a facility closes and we do not use the product there any longer. If...
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Manager
3M’s ability to provide visibility into their own performance is good. They have a dashboard where...
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Manager
3M is actually really good with monitoring their support tickets. We do sometimes have to push them...
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Manager
Recently, we have seen fewer code quality challenges with the system. Unfortunately, 360 Encompass...
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Director
We have worked with 3M. They have come to the table but have not fixed the issues. At this point, we...
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Director
Often, when we call 3M with an issue, they try to blame our EMR vendor or someone else. They don't...
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Manager
The support from 3M isn’t great. If customers don’t pay to have the higher-level support, they can’t...
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Manager
I like the prioritization in the product. I also like the tips and little icons that allow us to...
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VP/Other Executive
The issues that we have with 360 Encompass CDI are similar to the issues that we have with 3M across...
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VP/Other Executive
360 Encompass CDI is strong, but getting information out cleanly is sometimes a struggle. We were...
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VP/Other Executive
We have had 3M's executive leaders come out and meet with us. We are between a rock and a hard...
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VP/Other Executive
360 Encompass CDI is really good, but my recommendation to other organizations would be to manage 3M...
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VP/Other Executive
360 Encompass CDI is very user friendly. I can use it, and I am not a CDI person or a coder. There...
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VP/Other Executive
The implementation of 360 Encompass CDI was okay. It went more smoothly than other 3M...
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VP/Other Executive
We really struggle with 3M's integration. We are still trying to fix that on the physicians' side....
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Director
The system would work just fine if a single facility were using it. We can do all of the...
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Director
Every time there is an update to the system, we have to brace ourselves for downtime. The executive...
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Director
The vendor has pretty good webinars for the product. The vendor leadership is engaged. Whether or...
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Director
3M has enhanced their system during the COVID-19 pandemic. They do certain releases, and they send...
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Director
3M's biggest enhancement was a self-reporting software that allowed anyone to generate their own...
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Director
The vendor has everything in terms of CAC functionality, but they also have abstract databases where...
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Director
The solution is partially automated. During our implementation, the vendor met with us quarterly to...
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Director
There is one part of the solution that 3M struggles with. Their executives want to know the...
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Director
I do not believe we are keeping the solution. We have a completely different vendor, and they have a...
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Director
From a technical standpoint, I believe that the 3M platform is built on antiquated technology. It is...
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Director
I have had no visibility into what is going on. Nobody is following up or communicating. We follow...
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Manager
We are not nickel-and-dimed by 3M. We don't do any of the enhancements. We have definitely received...
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Manager
We always want more functionality. 3M is bringing in our ideas and hoping to improve the product.
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Manager
We have tons of resources and a lot of education. All of the things that we can find are pretty...
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Manager
360 Encompass CDI automatically suggest codes, DRGs, and query opportunities. The system is pretty...
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Manager
I have used multiple iterations of 360 Encompass CDI for many years, so I have seen it grow to where...
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VP/Other Executive
We struggle with 3M's contracting process. They nickel-and-dime us to death.
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VP/Other Executive
I don't think 3M tests their releases very well. We get bugs on every single release. I call support...
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VP/Other Executive
We have considered moving away from 3M, they are our third most expensive vendor. I think that the...
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Director
3M’s billing documentation is so complicated. Their invoicing process is quite a monstrosity to work...
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Director
We are diving more into the reporting so that we can gear our worklist strategically around our CMS...
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Director
3M does updates at least monthly. If we are really looking for CDI software, 360 Encompass CDI is...
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Director
We appreciate that 3M has a library and free educational opportunities, but those opportunities can...
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Director
3M's ticket response time is really slow. They promise that they have a 24-hour response time, but...
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Director
When we have gotten the vendor to work with us, their one-on-one training and support people have...
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Analyst/Coordinator
Our CDI specialists do concurrent reviews on patients. That functions very well for us. 3M has a lot...
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Analyst/Coordinator
We have been frustrated by the vendor's delays in reviewing our support tickets. We have to escalate...
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Analyst/Coordinator
3M's support staff members are very knowledgeable. They are professional and helpful. They are also...
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Manager
I really like 360 Encompass CDI. We haven't had any true problems. 3M is a really great go-to...
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Manager
360 Encompass CDI actually pays for itself, especially with how we engage the documentation. The...
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Manager
There are always some enhancements and developments that could make 360 Encompass CDI better. I have...
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Manager
3M has been very receptive to making sure that the product works effectively. 3M's reputation is on...
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Manager
When we get to someone at 3M for support, things aren't bad. Now, the vendor has moved toward a...
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Manager
From a pricing standpoint, 3M is proud of their product. They are almost out of the reach of our...
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Manager
3M’s product is fully automated. It feeds us CDIs and cases. The products that we had early on were...
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Manager
I would buy 360 Encompass CDI again because it is a best-of-breed product. I would recommend 3M's...
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Manager
The training from 3M is expensive and repetitive.
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Manager
Salespeople always oversell the capabilities, so we get into the trenches and then realize that...
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Manager
360 Encompass CDI has a coder's look. The system is easy to use and navigate for my coders. The...
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Manager
360 Encompass CDI has all of the reference guides that we need. The system points to where we can...
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Manager
The method that 360 Encompass CDI uses to communicate to physicians for queries could be enhanced....
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Director
There is historical functionality for certain types of edits that used to be included. Those have...
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Director
3M said that 360 Encompass CDI has NLP, but it doesn't function with NLP understanding. I can't just...
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Director
360 Encompass CDI has been functioning really well. It is pretty great. People tend to like it. When...
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Manager
The product is good. Our challenge is about communication. We want the vendor to tell us when new...
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Manager
The product has been pretty straightforward. In terms of visibility into the vendor's performance,...
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Director
I would tell others that the solution's computer-assisted coding is really beneficial for clinical...
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Director
I would like to see 3M build an electronic query process within the system instead of using another...
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Manager
3M keeps their promises as well as they can, but they can only do so much with their technology.
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Manager
My overall satisfaction will probably stay pretty high through the next year, unless things get...
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Physician
The system has not performed and has been reliably accurate for us. I think the vendor delivering...
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Physician
The vendor has done a really good job recently with some of their developments. I can see my...
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Director
360 Encompass CDI is okay. The 3M coding piece is a bit stronger than the CDI piece. We are really...
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Director
There are opportunities in 360 Encompass CDI for better reporting, and maybe I am just ignorant. But...
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Director
Right now in 3M's CAC system, we just use the default prioritization settings. In our test system,...
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Director
We always hear that everything requires us to buy another module and that the system doesn't have...
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Director
3M is doing well with the relationship between the coding and the CDI work. My coders use the...
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Director
3M's customer service is really good. 360 Encompass CDI is a very expensive product compared to the...
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Director
The system is performing well and is user friendly. 3M is helping the CDI people with the coding...
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Manager
There is someone in our IT department that works directly with 3M for most issues. But in terms of...
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Manager
3M could do a better job with CDI prioritization and with not making me waste my time reviewing...
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Manager
I love how 3M’s product is very intuitive; it is a really good piece of software. The interface is...
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Director
3M tries to keep their promises, but we have had some issues with them in regard to things being...
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Director
We have a client success manager from 3M. That person helps a lot with getting our tickets resolved...
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Director
360 Encompass CDI is easy for our coders to use. The system is great.
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Director
360 Encompass CDI is pretty expensive. We pay a lot of money annually for the product, and we still...
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VP/Other Executive
Whenever we do an update, there is something wrong with it, and we have to delay the process. It is...
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VP/Other Executive
I haven't had a good experience with the support in the few years that I have worked with 3M. I...
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VP/Other Executive
We have an account manager from 3M who is not successful in helping us with update issues. The...
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VP/Other Executive
Users are very happy with the visibility in the reporting that they can get from the product.
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VP/Other Executive
The prioritization of chart reviews is a little problematic. I don't think our CDI specialists are...
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VP/Other Executive
3M tries to keep all their promises, but they can't always deliver. If we were starting over, we...
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VP/Other Executive
Our users appear to really like the system enough to where they don't want to jump into other...
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VP/Other Executive
With the acquisition of MModal, things looked very interesting. At the 3M conference last year, the...
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VP/Other Executive
3M nickel-and-dimes us. I don't know how much we pay for the product, but it is very expensive. I...
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VP/Other Executive
The upgrades from 3M are problematic. Lately, the vendor has been better, but we have always had a...
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VP/Other Executive
The support people are responsive. They resolve our issues quickly. But I don't think they are...
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