360 Encompass CDI
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
We chose to go with 3M because we were already using their products in another department. We went...
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We were not as pleased with 360 Encompass CDI as we thought we would be. We didn't feel that 3M's...
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We were pretty disappointed with not just 3M's software but also their processes. We found that 3M...
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3M is at the top of the market when it comes to CDI coding and other prebilling things. However,...
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The product is very robust. We are updating it to have more prioritized workflows. The system always...
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If a healthcare organization is considering 360 Encompass CDI, they should ramp up their technical...
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The product is amazing, and it increases our productivity. It allows the clinical documentation...
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The AI in the software is excellent, and the NLP functionality is amazing. The reporting...
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The implementation process was very difficult for reasons that weren't anyone's fault. We...
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We like the built-in clinical decision support. Overall, the CDI staff has been frustrated, but the...
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If an organization were using a different EMR, they would probably have a different experience. The...
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The support for the CDI team is good. We are very lucky because our nurse advisor is always...
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We went with 3M because they were the big dog in the arena. Some of what we were sold on for the...
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We are looking at what other product we can maybe switch to. 3M nickel-and-dimes us. We paid one of...
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We like the interaction between the coders and the CDI people. We have issues sometimes with...
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For physician education, I like what the vendor has told our physicians, but at the same time, the...
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One of the vendor’s executives showed up for one of our meetings.
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Our satisfaction will probably remain the same in the future because I don’t see the vendor changing...
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We engaged 3M for a long-term set of products. We are implementing products as we go. I am a little...
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Things are going well with 360 Encompass CDI. We have met with 3M quite regularly, and they have...
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There are certain folks from the vendor that are awesome to work with that we work with all the...
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Our CDI director is very happy with the system because we can show the financial impact of the...
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What is interesting is that the physicians seem to have the biggest hang-up with the new system...
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We did not always have great ongoing phone and web support at all, so we ended up purchasing the...
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From an HIM perspective, we want to be able to see the technical side of the product. I don't...
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We have chosen 360 Encompass CDI for many reasons. One reason is that 360 Encompass CDI has a great,...
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3M has significantly improved their listening and their leadership infrastructure. They have really...
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In my dream world, our EMR vendor and 3M would be much more integrated than they are now. They play...
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There have been some significant improvements in the reporting on demand instead of the tool just...
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3M’s prioritization within the implementation is good, but not great. There are some pieces that we...
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The enhancement request process at 3M is a bit of a black hole. We can put things in there, and 3M...
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3M doesn't manage their unattended accounts. If we call 3M with an issue, it takes some of their...
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I like that 3M is as complex as we are, so they can handle our level of crazy. We have a good...
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We are going to need some big changes within the product. We need a change in the support model,...
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I feel like the politics have gone from 3M. Whatever senior leader changes 3M has made in culture...
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We have gotten more attention from the executives over the last few months.
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3M is transparent when it comes to their performance. That transparency also depends on the...
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Once users have gone through the training, 360 Encompass CDI is easy to use. It is user friendly,...
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We are proactive hound dogs when it comes to support, but 3M has been responsive. I work with a...
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Reporting is the area where 3M could use the most work. The vendor is changing reporting now, but we...
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I see things improving, and 3M is trying to bring innovation to the existing products. Sometimes...
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As far as visibility goes, 3M will give us reports as to how we are using their system, but I don't...
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3M keeps getting more automated in doing things. We choose not to take some of the technology 3M...
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Part of 3M’s weakness is their reporting and their customer service. 3M's support is horrible. That...
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The number-one thing that 3M needs to hear is that they need to improve their support system. All I...
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One of the product's good qualities is that we can build it to meet the needs of our CDI program....
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3M's executive team and the people that we call are receptive. They do listen. We may not always get...
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As for charging for every little thing, we have had an issue in the past with some of the add-ons....
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The product as a whole is fantastic. There is nothing else on the market like it for managing all of...
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Our contact person is fabulous. I like 3M’s customer service model because no matter what product we...
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Some of the product’s gaps are just suggested optimizations that would be nice to have, and some of...
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In terms of prioritization of chart reviews, the product could be better at giving us a return on...
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The product is probably the best, most popular platform, and almost everyone uses it in order to do...
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3M's footprint is very large; they have a lot of physical servers that they put into data centers....
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3M is too busy trying to fix issues to support us through interoperability.
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I struggle with the fact that 3M is very diversified and they don't really come together very well....
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Every time we have product updates or anything like that, we always end up having problems where...
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The system gives us a lot of ways to prioritize chart reviews. If we were to go to another vendor,...
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There is a pretty robust Wiki for 360 Encompass CDI.
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Integration is good for the solution because then things are embedded in it instead of being bolted...
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We feel like the vendor is always upgrading and tweaking the system. They are trying to make the...
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The product is very flexible, and we can customize it in ways that we can't customize other...
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Our nursing notes and some other notes aren't processed through the product. Every now and then, we...
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3M is helpful. Our issues are not because there is a lack of engagement. 3M is very easy to get...
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Unless we request ongoing training from the vendor, we don't get it.
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3M has been very good to work with. One of the new things the vendor has done is assign a customer...
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There is no comparison between 360 Encompass CDI and the other product we use. We use 3M in...
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My one suggestion for improvement is for 3M to do more with outpatient CDI. I know the vendor is...
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The staff like the Encompass CDI product, and we use it as a tool, but we generally shy away from...
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The reporting has always been good, whether it is the executive summary or analyzing things to...
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The system's prioritization of chart reviews seems to be working, but we are still early in that...
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The vendor has not nickel-and-dimed us or made us pay fees for training, but the system is not cheap...
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3M has been good about delivering new technology, whether they go out and buy it or create it...
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We are not as far along as we expected to be for how long we have had the software. We terminated...
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The eMD feature is definitely an advantage of 360 Encompass CDI. That is where we electronically...
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We are on the fence about whether we would buy 360 Encompass CDI again because there are some...
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I can use the tool pretty well, but we have several CDI people, and they complain that the screen is...
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We have had issues with some of the upgrades and have had to be the ones to report issues to 3M....
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3M has been super responsive to support requests for 360 Encompass CDI.
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3M definitely nickel-and-dimes us. Overall, 360 Encompass CDI is a pretty costly product, but we do...
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The vendor's prioritization of chart reviews is an ongoing battle. 3M is a mammoth; they are big and...
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We have full automation with the system, but it doesn’t do all of the things it is supposed to do...
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The CDI workflows that are in place are very intuitive for the department. The group loves to work...
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We only have partial automation, but that isn't because of 3M; that is because of us. The automation...
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We have access to 3M’s consulting services within the product. It is hard to separate those services...
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3M has been a really good partner. They listen to us, and they are great about meeting our needs. 3M...
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For a standalone hospital or for a couple of hospitals, 360 Encompass CDI would be fabulous. But for...
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There are two things about the product that I am disappointed with. One problem is that the product...
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I would like to see better outreach from our 3M representative, certainly around being able to...
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We have regular meetings with 3M, and those have been helpful because we get a glimpse of what is to...
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3M’s prioritization functionality requires the nurses to review records before the records are...
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We are happy with 3M for what we use their system for. It seems to work. But we are at the very...
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3M gives us data about our performance, but I don't see data about their performance at all. In our...
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Clinical documentation specialists need to use the same software as their HIM. If HIM told me that...
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The system isn't functioning or optimized. We have had some issues along the way, and I think that...
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360 Encompass CDI has had more downtime than we would like, and the reporting has been very...
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3M has some really good people. The challenge is getting to the right people and the A-team that...
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I like the solution's communication tools. They allow people to communicate back and forth about DRG...
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I would probably not buy this system again. It works and does a good job, and the vendor delivered...
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When we rolled out 3M’s system, it was horrendous. We went through multiple teams of trainers...
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Over the years, 3M has gotten more responsive, but they are such a large company that we have...
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We love 360 Encompass CDI. Like any software, it has its glitches from time to time, and there is a...
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3M is constantly adding features and updates. They recently added the optional ability to track the...
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I wish 3M would test out new enhancements better before releasing them generally. There are often...
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In the past, I found that 3M didn't think about a certain thing in a change they released. 3M tweaks...
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Out of the four people I directly communicate with at 3M, three of them are outstanding, and one is...
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3M has learned a lot over the years and has made good on their promises to partner with clients. 3M...
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To make a decision on what vendor to pick, customers need to look at quality. I would jump for any...
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360 Encompass CDI's strong point is that everything is in one system. The end coder has their...
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We have a representative who we meet with on a regular basis. That person is proactive in addressing...
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We do a lot of upgrades. Every time we put in an upgrade, we have to be fairly insistent to get 3M...
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The product does great things when it is working as designed. It is very useful from a...
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As of late, we have had very good involvement with the vendor's executives. We had to do a lot of...
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3M’s back-end coding software is probably the best in the industry. 3M has high-class technology,...
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3M’s customer response is one of the things that they need to work on. Getting the vendor to engage...
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Some of the system's big features have been improved, like particular prioritization and scoring...
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The vendor is very good about the enhancements that we want. They don't nickel-and-dime us for...
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Our coders have been happy with 3M's CDI tools. 3M is a solid partner. We have had issues with them...
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From a CDI perspective, I am not sure that there is much new technology that the vendor could offer...
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I would like 3M to consolidate their meetings. We have multiple meetings with them in a month that...
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We don't have a dedicated tech resource. I find that to be unusual for a company of our size. To...
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We are seeing a return on our investment with the solution. I would definitely recommend 3M over...
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During the COVID-19 pandemic, we have had some vendor partners who have really raised their prices...
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I greatly value the integration and the ability to work in the same space with our coding partners....
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We would buy 3M's software again. Considering the services we get with 3M and the way those services...
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3M’s reports are good. We have been transitioning from using their legacy canned reports to their...
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The vendor is good. We paid for extra customer support service with some of the technical...
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I feel like we are constantly catching up and coming from behind, even with the vendor’s documents...
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The program works well. We have some pain points with it, but overall, the program is very helpful...
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The problem that we have faced with the vendor is that our primary care contact has changed a few...
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Sometimes, the vendor's suggestions can lead us down the wrong path. The vendor's response rate...
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We have dedicated 3M representatives who get us connected quickly. 3M is having regular meetings...
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We would like more outpatient software functionality for CDI. There are plans to dig into our...
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I love that 3M is pushing the mobile platform. The push to go mobile and have the ability to...
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We wish 3M had dedicated techs who knew our system for our site. I have to explain our system at the...
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3M's support has gotten better from what it was in the past. It used to be rough at times. We have...
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We wish the system were a bit more customizable. We get what 3M has in the box, and we can ask them...
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The system has been very positive for us. We had looked at a lot of different solutions for CDI. We...
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The reporting of the system sometimes lags. It is not the best reporting. Even though the vendor has...
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We get lost sometimes in bringing in new technology. The vendor kind of loses sight of what works,...
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For the most part, the vendor does avoid charging for every little thing, but whenever we want to do...
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The vendor has very good support. The vendor executives are very engaged, and they are constantly...
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We chose our own level of automation with 360 Encompass CDI. We use a priority list, but we have...
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The solution is expensive. Every product we want to add comes with a charge. The basics are a lot of...
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3M’s web support people seem to make a lot of questionable assumptions based on the commonality of...
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From an interface perspective, 3M’s staff is very knowledgeable, but the integration people I have...
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360 Encompass CDI has the capability to give an organization the means to perform better audits on documents....
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For the product to give us even better outcomes, I would like to see what the end result is on a...
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What gives us the most bang for our buck is continuity with the EMR. That allows 360 Encompass CDI...
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The system's ability to provide visibility into its performance is middle of the road. The vendor...
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The integration with clinical quality measures between 360 Encompass CDI and our other CDI product...
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3M tries to stay at the forefront of new technology.
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A lot of 3M's training is self-training.
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Reporting can be challenging sometimes. We haven't moved over to self-reporting yet. Hopefully, some...
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3M meets with us regularly, and they provide data for the coders and new projects. Those meetings...
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3M has good coding references embedded into their system. We utilize the notifications between...
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3M's technical support can be hit or miss depending on who we get and what problem needs to be...
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I would like to see more AI in the system, but the vendor is adding different functionalities to...
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The vendor's response time and dedication are good. I am not able to see their tickets though...
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The system has some different functionalities that remind us of a boutique. The solution is more of...
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The vendor could improve the system's enterprise reporting. It has a lot of reports, but when it...
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One of the things that I like about 360 Encompass CDI is its ability to identify and prioritize...
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One thing that I would like to see enhanced in the system would be its integration of coder and CDI...
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3M is always in sales mode. If we need a module, then there will be a charge. If we need consulting...
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The solution's prioritization modules aren't granular enough to make the product robust enough for...
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The vendor tends to think their product is better than it actually is. It isn't as user friendly as...
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360 Encompass CDI tends to prioritize based on whether a CC or MCC is missing and not so much on...
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The product is pretty lowly automated. There are still some things we have to do by hand,...
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We did not get a lot of support when we were trying to implement the system. There is not much...
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360 Encompass CDI integrates pretty well with our EMR. I know there is some technology out there...
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The upgrades usually break something. Unfortunately, every time we upgrade, we typically have an...
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We attended the 3M Client Experience Summit. Even though it was virtual, 3M always offers a...
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360 Encompass CDI is a bit new to us. We have had some challenges with reporting. At 3M's recent...
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The prioritization of chart reviews is difficult. The functionality works, but it is difficult to...
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Our suggestions are very well received. Usually, 3M works on things immediately, and if they can’t...
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We have been using the solution for many years. We don't have issues with it very often. The vendor...
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Overall, I appreciate the solution's tools and workflow. 3M is going in the right direction with...
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Recently, there was a disconnect between the vendor's folks who operate the tools and their sales...
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360 Encompass CDI is good. I haven't gotten any complaints from our users. I talk with them fairly...
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The only problem that we have with the solution right now is that because of the way that we...
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3M gave me a quote up front, and they stuck with that quote. It isn't like they are adding on...
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360 Encompass CDI was a little rough to implement. We have had some struggles with the system. There...
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Our EHR vendor doesn't really have coding queues and workflows integrated with the product, so 360...
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Whenever 3M does an update 360 to Encompass CDI, it usually breaks something, and the support person...
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There is hardly anyone else in the CDI and CAC market besides 3M. Leaving 3M is really not even an...
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3M does a monthly presentation that is geared toward our coders, and that is good, but I am an IT...
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360 Encompass CDI has allowed our CDI staff to easily collaborate between providers and coders.
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I would tell a peer to continually ask their 3M account executive to have someone work with them to...
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3M charges based on individual addresses, even if the facilities are part of the same organization....
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3M will give us credit back if a facility closes and we do not use the product there any longer. If...
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3M’s ability to provide visibility into their own performance is good. They have a dashboard where...
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3M is actually really good with monitoring their support tickets. We do sometimes have to push them...
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Recently, we have seen fewer code quality challenges with the system. Unfortunately, 360 Encompass...
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We have worked with 3M. They have come to the table but have not fixed the issues. At this point, we...
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Often, when we call 3M with an issue, they try to blame our EMR vendor or someone else. They don't...
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The support from 3M isn’t great. If customers don’t pay to have the higher-level support, they can’t...
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I like the prioritization in the product. I also like the tips and little icons that allow us to...
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The issues that we have with 360 Encompass CDI are similar to the issues that we have with 3M across...
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360 Encompass CDI is strong, but getting information out cleanly is sometimes a struggle. We were...
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We have had 3M's executive leaders come out and meet with us. We are between a rock and a hard...
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360 Encompass CDI is really good, but my recommendation to other organizations would be to manage 3M...
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360 Encompass CDI is very user friendly. I can use it, and I am not a CDI person or a coder. There...
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The implementation of 360 Encompass CDI was okay. It went more smoothly than other 3M...
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We really struggle with 3M's integration. We are still trying to fix that on the physicians' side....
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The system would work just fine if a single facility were using it. We can do all of the...
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Every time there is an update to the system, we have to brace ourselves for downtime. The executive...
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The vendor has pretty good webinars for the product. The vendor leadership is engaged. Whether or...
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3M has enhanced their system during the COVID-19 pandemic. They do certain releases, and they send...
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3M's biggest enhancement was a self-reporting software that allowed anyone to generate their own...
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The vendor has everything in terms of CAC functionality, but they also have abstract databases where...
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The solution is partially automated. During our implementation, the vendor met with us quarterly to...
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There is one part of the solution that 3M struggles with. Their executives want to know the...
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I do not believe we are keeping the solution. We have a completely different vendor, and they have a...
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From a technical standpoint, I believe that the 3M platform is built on antiquated technology. It is...
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I have had no visibility into what is going on. Nobody is following up or communicating. We follow...
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We are not nickel-and-dimed by 3M. We don't do any of the enhancements. We have definitely received...
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We always want more functionality. 3M is bringing in our ideas and hoping to improve the product.
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We have tons of resources and a lot of education. All of the things that we can find are pretty...
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360 Encompass CDI automatically suggest codes, DRGs, and query opportunities. The system is pretty...
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I have used multiple iterations of 360 Encompass CDI for many years, so I have seen it grow to where...
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We struggle with 3M's contracting process. They nickel-and-dime us to death.
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I don't think 3M tests their releases very well. We get bugs on every single release. I call support...
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We have considered moving away from 3M, they are our third most expensive vendor. I think that the...
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3M’s billing documentation is so complicated. Their invoicing process is quite a monstrosity to work...
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We are diving more into the reporting so that we can gear our worklist strategically around our CMS...
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