MModal CDI Engage (CAPD)
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Boyd Stewart
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KLAS Research Director - Boyd Stewart
 
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User Commentary

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Director

In the past, we had to work every case to get a DRG. Now, we have computer-assisted coding, which...

Feb 2022
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Director

We would buy MModal CDI Engage again. We would run into issues regardless of the product. Maybe I am...

Feb 2022
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Director

We partner with a higher-up from 3M. That person brings in some of their CDI nursing leadership too,...

Feb 2022
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Director

We started working with the product after the merger, and the vendor’s people were still trying to...

Feb 2022
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Director

The vendor is still getting their implementation services together, so the implementation could have...

Feb 2022
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Director

The vendor is willing to make integration goals and work toward them.

Feb 2022
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Director

One nice thing about the product is that the physicians can use it as they are documenting in real...

Feb 2022
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Director

One limitation of the product is that it sometimes does inappropriate nudging. For example,...

Feb 2022
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Director

Because of how often MModal CDI Engage fires, the utilization of it is actually low. There are a lot...

Feb 2022
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Director

There are a lot of opportunities for the providers to train themselves with the product. Right now,...

Feb 2022
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Director

When our providers are using MModal CDI Engage, they are getting a lot of notifications as they...

Feb 2022
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Physician

The way that 3M combined 360 Encompass CDI and MModal CDI Engage was broken. They made our work...

Jan 2022
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Manager

There are a lot of steps to do things in MModal CDI Engage. There are too many steps and too many...

Jan 2022
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Manager

The training and implementation went very well from MModal. They were prepared and very thorough.

Jan 2022
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Manager

We have had some problems with running reports. We are able to get a lot of reports, but sometimes...

Jan 2022
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Manager

The support from MModal is very good. They are helpful and friendly; they just don't fix things...

Jan 2022
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Director

My advice to other organizations who are considering or using this solution is to ensure they have...

Dec 2021
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Director

MModal's support for the product is very good. We go to the support people with questions, and they...

Dec 2021
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Director

I am extremely happy with MModal CDI Engage. It delivers as promised, and it has enhanced our...

Dec 2021
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Director

The individual who does ongoing training for MModal CDI Engage does a fairly good job.

Nov 2021
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Director

It is strange that the upgrades to MModal CDI Engage are dependent on MModal Fluency Direct. Even...

Nov 2021
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Director

We don't have enough information that reports out to us about what the solution's impact is on our...

Nov 2021
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Director

I like MModal. I was not happy when I saw that 3M was taking them over because I feel like 3M...

Nov 2021
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Manager

The issue with the product's on-demand provider notifications is that those will fire no matter what...

Nov 2021
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Manager

I love the product's real-time provider notifications. The product can identify a Hierarchical...

Nov 2021
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Manager

Any CDI product lacks clinical content for a certain patient population. We have partnered with a...

Nov 2021
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VP/Other Executive

I am not sure that we have found value for our providers from using MModal CDI Engage. We recently...

Nov 2021
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VP/Other Executive

3M needs to be able to deliver on what they promise. They gave us a lot of vaporware and, frankly, a...

Nov 2021
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VP/Other Executive

3M is asking for a lot of money, so they need to be able to show tangible outcomes. So far, I don't...

Nov 2021
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CMIO

MModal is a great company, and they were bought by 3M, which is also a great company. Companies like...

Nov 2021
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CMIO

I have recommended 3M to others. They have been a great partner. I don't recommend vendors often,...

Nov 2021
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CMIO

The system is good, but it needs to be better. There are issues with the way the alerts fire and the...

Nov 2021
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Director

If the vendor knows there are issues, our customer service manager will reach out to us. They are...

Oct 2021
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Director

The CAPD product is MModal's, and 3M CDI Engage One is 3M's CDI product. Those are supposed to talk...

Oct 2021
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Director

A lot of what the CAPD product does is nudge the physicians as much as we want. That super satisfies...

Oct 2021
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Director

The implementation folks did a good job with us. We did the whole implementation remotely. It would...

Oct 2021
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Director

In terms of reeducation when new things come out, the vendor has a one-and-done approach with...

Oct 2021
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Manager

It is very simple to fix or respond to things with MModal CDI Engage. So we would consider it very...

Oct 2021
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Manager

The only communication we get from 3M is a regular spreadsheet that doesn't make any sense. We can't...

Oct 2021
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Manager

We don't know whether MModal is helping us or hurting us. The physicians seem to have a lot of...

Oct 2021
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Manager

I do believe that MModal will do what they can do to fix issues for us and to work with us on our...

Oct 2021
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Analyst/Coordinator

We have been having some issues with MModal CDI Engage. We aren't having 100% success, and the...

Jul 2021
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Analyst/Coordinator

3M is working diligently to resolve our issues, but we haven't found out the cause yet. 3M tries to...

Jul 2021
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Analyst/Coordinator

A lot of our dissatisfaction with the product’s integration has to do with the way the system is...

Jul 2021
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Analyst/Coordinator

Our biggest issue with MModal CDI Engage is the reporting. We run no reports out of our EMR, and...

Jul 2021
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Director

We have regular meetings with 3M, and they send us emails so that we can see which of our providers...

Jun 2021
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CMIO

I really have been impressed. MModal has been one of our best partners. We have had challenges...

Jun 2021
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Director

We were on an introductory rate for the solution, but after we had been on that for a bit, the...

Jun 2021
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Director

The solution's difficulty is mainly in the setup that is necessary to get everything configured. I...

Jun 2021
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Director

We have some providers who weren't ready to move to this system. It would be helpful if the vendor...

Jun 2021
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Director

We recently learned that the system's reporting is the only way we can measure success, and the...

Jun 2021
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Director

I would tell others looking at this system to test it a lot. They should make sure the system is...

Jun 2021
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Director

The vendor has been willing to come to the table to fix things. They have not blown us off. They are...

Jun 2021
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CMIO

Having used one of 3M's competitor's software, I know from experience that the ease of use is not...

May 2021
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CMIO

The portion of MModal CDI Engage that we purchased meets our needs. I am sure that if we had...

May 2021
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CMIO

3M's support is phenomenal. I know the ins and outs of IT, and I know about the technical aspects...

May 2021
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