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MModal CDI Engage (CAPD) Comments
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KLAS Research Director - Boyd Stewart
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801-404-5435

 
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User Commentary

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Analyst/Coordinator

We have been having some issues with MModal CDI Engage. We aren't having 100% success, and the...

Jul 2021
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(0)
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Analyst/Coordinator

3M is working diligently to resolve our issues, but we haven't found out the cause yet. 3M tries to...

Jul 2021
||
(0)
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Analyst/Coordinator

A lot of our dissatisfaction with the product’s integration has to do with the way the system is...

Jul 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Our biggest issue with MModal CDI Engage is the reporting. We run no reports out of our EMR, and...

Jul 2021
||
(0)
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 or  to see details.

Director

We have regular meetings with 3M, and they send us emails so that we can see which of our providers...

Jun 2021
||
(0)
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CMIO

I really have been impressed. MModal has been one of our best partners. We have had challenges...

Jun 2021
||
(0)
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Director

We were on an introductory rate for the solution, but after we had been on that for a bit, the...

Jun 2021
||
(0)
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Director

The solution's difficulty is mainly in the setup that is necessary to get everything configured. I...

Jun 2021
||
(0)
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Director

We have some providers who weren't ready to move to this system. It would be helpful if the vendor...

Jun 2021
||
(0)
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Director

We recently learned that the system's reporting is the only way we can measure success, and the...

Jun 2021
||
(0)
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Director

I would tell others looking at this system to test it a lot. They should make sure the system is...

Jun 2021
||
(0)
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Director

The vendor has been willing to come to the table to fix things. They have not blown us off. They are...

Jun 2021
||
(0)
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CMIO

Having used one of 3M's competitor's software, I know from experience that the ease of use is not...

May 2021
||
(0)
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CMIO

The portion of MModal CDI Engage that we purchased meets our needs. I am sure that if we had...

May 2021
||
(0)
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 or  to see details.

CMIO

3M's support is phenomenal. I know the ins and outs of IT, and I know about the technical aspects...

May 2021
||
(0)
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Director

During our implementation, the vendor could have been a little clearer about what the implementation...

Feb 2021
||
(0)
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Director

I like the product's ease of use for end users and the quality of its CDI-related content. We had...

Feb 2021
||
(0)
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 or  to see details.

Director

We are in the process of validating whether we are receiving our money's worth from this solution....

Feb 2021
||
(0)
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 or  to see details.

Director

The vendor's training was acceptable. We adjusted what they provided, but what they provided was...

Feb 2021
||
(0)
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Manager

We have barely pushed out MModal CDI Engage. The sensitivity to documentation and the ability to do...

Feb 2021
||
(0)
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Manager

Typically, the upgrades don’t impact us, so they are fine. But we have had multiple upgrades where...

Feb 2021
||
(0)
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 or  to see details.

Manager

MModal CDI Engage works tremendously well. It is a fantastic system and enhances our workflow. It is...

Feb 2021
||
(0)
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 or  to see details.

Manager

MModal does a great job communicating with us. We have regular calls to check in and exchange...

Feb 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

The low scores are due to the current implementation of the CAPD functionality. We are still in the...

Jan 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

The vendor oversold what they had ready. We can always get an answer right away for support, but...

Jan 2021
||
(0)
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 or  to see details.

CMIO

MModal is excellent. They are probably my favorite vendor, and MModal CDI Engage is probably my...

Jan 2021
||
(0)
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 or  to see details.

CMIO

MModal has been an outstanding partner. They are candid about their products and testing. MModal...

Jan 2021
||
(0)
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 or  to see details.

Manager

Because of COVID-19, we haven't really spoken to our 3M representative this year. The person emails...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The data that MModal CDI Engage provides is not really that helpful. 3M really needs to dig a little...

Dec 2020
||
(0)
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 or  to see details.

Director

The vendor is excellent about producing analytics, reports, and helping us with things. We did have...

Dec 2020
||
(0)
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 or  to see details.

Director

My only regret is I just don't have a large enough team to devote some of the time that we should to...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

MModal CDI Engage gives real-time feedback to the providers as they are doing dictation. For...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We are working on a model that hamstrings MModal's software in terms of automation. We are forcing...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The MModal product has worked flawlessly throughout the COVID-19 crisis. There have been a couple of...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

In the initial implementation, we had a number of problems, and the vendor dispatched one of their...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

MModal was purchased, and since their acquisition by 3M, there has been no change in support. I can...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

I want the system to be just as helpful for patients who are children as it is for patients who are...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

I find the product to be helpful. It reminds me to add more definition or refinement to my...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The vendor listens well to us. When we have concerns for whatever reason, the vendor pulls in the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

3M has given us updates for COVID-19 codes and things like that as soon as they have been able.

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I wouldn’t buy MModal CDI Engage again in its current version. I certainly would if 3M had a more...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

It is hard to say whether this product drives tangible outcomes. 3M's intentions, what the product...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

MModal CDI Engage is a great tool. 3M is expanding the platform. We have already had some...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

With 3M acquiring MModal, we have had some support changeovers. People have moved in and out of...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Without having the encoder and the whole deal tied together, the value of the system is just not...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

3M has some promising technology. What they showed us at the demonstration was not what they sold...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

With some prodding, 3M keeps their promises eventually. We have to hold 3M accountable.

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We had some significant issues with the rollout, but 3M had someone fix the issues. 3M certainly had...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The executives from 3M are not present. I don't know whether that is because of COVID-19, but I...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Something that would bring value to 3M is if they shared their road map and the way our needs fit in...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

3M has an opportunity to improve their analytics. When we look at the synergy between 3M and MModal,...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The product is a little frustrating because the technology doesn't work very well with our EMR; it...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

What we really wanted from the product was the opportunity for physicians to choose from an array of...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When MModal described the product, they said it would offer discrete choices. For example, when we...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is still a little clunky. We are trying to make some changes so that we can use the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

3M has a lot of products out there, and the vendor tends to bundle products. 3M merged with MModal...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

3M charges for everything. Their invoices are somewhat difficult to read because there is a line...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has very knowledgeable people because this situation is so new, and the two companies...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There were issues when we were doing the training functionality that wasn't working. All of that is...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had a lot of issues with some of the interface setup from the beginning, so we don't get the full...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product quality is high. We are pleased with the encoder that integrates with the CDI. We are...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The support level is very solid. Everything has to go through the vendor's initial call center, and...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The support is more reactive than proactive. We are absolutely the ones telling the vendor what the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a CSM person, and the fact that we have somebody that we escalate to is great. That person...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

MModal was Johnny on the spot during implementation, and they have made a couple of visits to check...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have a little issue right now, but we are trying to work through it. We found out that the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have not had any issue where we have needed any executive involvement. We have been able to work...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

MModal is not that bad, and the overall cost and the fact that they come on-site whenever we need...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am not sure whether we would buy the product again. We are trying to get it off the ground now. I...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don't have an ROI yet. I don't see our future satisfaction changing unless the vendor came out...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system listens for certain key words, and tries to do clinical documentation improvement if it...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I think that I would buy this product again, but trying to get all of our doctors to buy-in to that...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor does keep their promises, and the software does work. We just have to follow up with the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had a really good deal with the vendor, but we just got our pricing renewal and the cost of our...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have tried to work with the vendor's marketing person, but they are now pretty inflexible. The...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

This product is a pretty new technology, but it is hard to know if it really increases our revenue....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

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