MModal CDI Engage (CAPD)
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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User Commentary

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Director

Relationship

3M’s executives are involved, but they don't get things done. They don't move the needle on our...

Jan 2023
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Director

Service and Support

We had to come up with our own prioritization and undo what 3M originally helped us with. Not a lot...

Jan 2023
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Director

Lessons Learned

I would purchase the product again but in a different way. I would make the implementation process...

Jan 2023
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Director

Service and Support

Thankfully, we have someone from 3M doing support for us. That person facilitates our...

Jan 2023
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Director

Service and Support

There is no proactive support from 3M. I don't see any proactive behavior on their part; the vendor...

Jan 2023
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Director

Relationship

We need additional resources on the system's technical side. We have been having issues with our...

Jan 2023
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Director

Service and Support

We had some reporting issues, but we sent the vendor a ticket, and the vendor resolved those issues...

Jan 2023
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Director

Sales and Contracting

We work really well with the vendor's sales team. We can negotiate contracts with them.

Jan 2023
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Director

Functionality and Upgrades

I wish that the system's suggestions and recommendations were more accurate. If they were, we would...

Jan 2023
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CIO

Implementation and Training

Our latest project was the biggest project pain point that we have had. The project was a complete...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

When we get upgrades, all of a sudden, MModal CDI Engage stops firing messages. We have repeatedly...

Dec 2022
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Analyst/Coordinator

Implementation and Training

When we transitioned to a new EHR, we did not have much support. There was no clear communication in...

Dec 2022
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Analyst/Coordinator

Implementation and Training

When we first rolled out the solution, the training was better than it has been more recently. The...

Dec 2022
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Analyst/Coordinator

Service and Support

We don’t have the best support. Therefore, I don't feel that we have achieved the outcomes or the...

Dec 2022
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Analyst/Coordinator

Relationship

We have had zero phone communications. The web communications that we come across are email...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

We struggle with utilizing reports. Every time we go to look at the data, we have to look at what is...

Dec 2022
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Analyst/Coordinator

Implementation and Training

When 3M rolled out this software, we were told we were going to have support, we were going to be...

Dec 2022
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Analyst/Coordinator

Other Observations & Comments

If everything is working as it is, the system fires, and when content is put in, the system does...

Dec 2022
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Analyst/Coordinator

Other Observations & Comments

One of 3M’s competitors has a component with the ability to look at the chart and see whether there...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

We are not aware of updates. 3M is supposedly working on rules. We don't know what the new rules...

Dec 2022
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CMIO

Service and Support

3M struggles to respond to the nudges we give for them to document things within the product the way...

Dec 2022
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CMIO

Relationship

3M is very responsive to our concerns, especially when they come to the table with reports. If we...

Dec 2022
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CMIO

Functionality and Upgrades

The product is pretty easy to use. We get into the system, start dictating or typing out data or...

Dec 2022
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CIO

Sales and Contracting

We are not using the 3M product very much. We are certainly using dictation in transcription, but...

Dec 2022
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CIO

Other Observations & Comments

Without certain products in conjunction with the one we have from 3M, 3M's product sometimes only...

Dec 2022
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Manager

Relationship

3M is really good with their calls to us. We have ongoing meetings with the vendor, and they give us...

Nov 2022
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Manager

Interfacing and Integration

Our users like the interaction between 3M's system and our other system. The users do everything in...

Nov 2022
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Director

ROI / Cost

We haven't seen the ROI yet for the product. Our providers have said that they are getting...

Nov 2022
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Director

Relationship

I would ask 3M to take a proactive approach. If they know that an update is coming, they should send...

Nov 2022
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VP/Other Executive

ROI / Cost

The vendor was charging us for every little thing for a while until we told them to stop, and then...

Oct 2022
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VP/Other Executive

Relationship

We had a very close relationship with the leadership team of MModal. They were willing to...

Oct 2022
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VP/Other Executive

Technology

We have not really had any downtime. I can count on two fingers the number of times that we have had...

Oct 2022
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Director

Relationship

We have seen some improvements surrounding contracts, expirations, total spending, and getting...

Oct 2022
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Director

Functionality and Upgrades

When it comes to MModal, 3M is not looking at an entire chart coding from a DRG perspective, they're...

Sep 2022
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Director

Functionality and Upgrades

MModal does a better job with report automation than other products, but it still feels partial. We...

Sep 2022
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Director

Functionality and Upgrades

Whenever we have a upgrade the product breaks for a little while. Then we have to do all these...

Sep 2022
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Physician

Functionality and Upgrades

Things with the nudges are very slow going, and the reporting to support usage of those nudges...

Sep 2022
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Physician

Future Outlook

I think my satisfaction will go up a year from now. I am told that the reporting that I need for the...

Sep 2022
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VP/Other Executive

Service and Support

Our physicians are really frustrated with the system. Part of that is because we haven't put much...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

We are still working to implement some of the products that we purchased from 3M. Our leaders are...

Sep 2022
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CIO

Service and Support

We are looking to upgrade to another CDI product from 3M, but we have been frustrated. 3M's system...

Sep 2022
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CIO

Relationship

I have not seen the vendor do anything different, and I have been frustrated. When we have calls...

Sep 2022
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CIO

Interfacing and Integration

In terms of how the product works with our EMR, how it flows, and how physicians get into it, things...

Sep 2022
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CIO

ROI / Cost

The product has been a disappointment from a results standpoint. Our computer-assisted physician...

Sep 2022
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Director

Functionality and Upgrades

There are quite a few hiccups with this system from time to time. And when there is dissatisfaction...

Sep 2022
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Director

Relationship

The vendor has resolved most of our concerns with data and access that were really frustrating to...

Aug 2022
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CMIO

Relationship

MModal has been wonderful. Whatever the fusion or the synergy has been between 3M and MModal since...

Aug 2022
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CMIO

Relationship

The vendor is a great partner. Everyone on their side is super engaged from their network...

Aug 2022
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CMIO

Technology

MModal CDI Engage is a good product, but I could develop it on our side a little more. We have...

Aug 2022
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Director

Relationship

Since 3M bought out MModal, our rates have been jacked up higher. I liked MModal better before they...

Aug 2022
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Director

Service and Support

3M has good support, and we have regular calls. We don't have a lot of problems that we bring up.

Aug 2022
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Director

Win/Loss - Why they were selected (by current clients)

Clinical documentation improvement used to be very manual. Over the years, several vendors have...

Jul 2022
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Director

Functionality and Upgrades

The product is awful. I am very frustrated with 3M. 3M CDI Engage One is the vendor's full product....

Jul 2022
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Director

Future Outlook

The system likely isn't part of my long-term plans. The only thing that keeps me in the system is...

Jul 2022
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Manager

Functionality and Upgrades

The system does these things called nudges, and we build out our nudges based on specialties. For...

Jun 2022
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Manager

Implementation and Training

The vendor has been very responsive. I haven't had any issues with the installs. We just recently...

Jun 2022
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Manager

Other Observations & Comments

We fell into a challenging time period with the vendor when 3M bought them. Our implementation was...

Jun 2022
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Analyst/Coordinator

Future Outlook

We have had some major ongoing issues over the past few years. We keep thinking we have things...

May 2022
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Analyst/Coordinator

Interfacing and Integration

The system isn't working as promoted. I don't know whether our issues have to do with how our EMR is...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

I haven't seen anything about new things from 3M. Even though we are getting an upgrade, the system...

May 2022
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