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MModal CDI Engage (CAPD) Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Analyst/Coordinator
Implementation and Training
The low scores are due to the current implementation of the CAPD functionality. We are still in the...
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Analyst/Coordinator
Implementation and Training
The vendor oversold what they had ready. We can always get an answer right away for support, but...
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CMIO
ROI / Cost (care and feeding)
MModal is excellent. They are probably my favorite vendor, and MModal CDI Engage is probably my...
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CMIO
Relationship
MModal has been an outstanding partner. They are candid about their products and testing. MModal...
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Manager
Other Observations & Comments
Because of COVID-19, we haven't really spoken to our 3M representative this year. The person emails...
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Manager
Functionality and Upgrades
The data that MModal CDI Engage provides is not really that helpful. 3M really needs to dig a little...
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Director
Service and Support
The vendor is excellent about producing analytics, reports, and helping us with things. We did have...
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Director
Lessons Learned
My only regret is I just don't have a large enough team to devote some of the time that we should to...
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Nurse
Functionality and Upgrades
MModal CDI Engage gives real-time feedback to the providers as they are doing dictation. For...
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Nurse
Other Observations & Comments
We are working on a model that hamstrings MModal's software in terms of automation. We are forcing...
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Nurse
Functionality and Upgrades
The MModal product has worked flawlessly throughout the COVID-19 crisis. There have been a couple of...
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Nurse
Implementation and Training
In the initial implementation, we had a number of problems, and the vendor dispatched one of their...
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Nurse
Service and Support
MModal was purchased, and since their acquisition by 3M, there has been no change in support. I can...
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CMIO
Other Observations & Comments
I want the system to be just as helpful for patients who are children as it is for patients who are...
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CMIO
Functionality and Upgrades
I find the product to be helpful. It reminds me to add more definition or refinement to my...
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CMIO
Relationship
The vendor listens well to us. When we have concerns for whatever reason, the vendor pulls in the...
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Physician
Service and Support
3M has given us updates for COVID-19 codes and things like that as soon as they have been able.
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Physician
ROI / Cost (care and feeding)
I wouldn’t buy MModal CDI Engage again in its current version. I certainly would if 3M had a more...
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Physician
Future Outlook
It is hard to say whether this product drives tangible outcomes. 3M's intentions, what the product...
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CMIO
Functionality and Upgrades
MModal CDI Engage is a great tool. 3M is expanding the platform. We have already had some...
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CMIO
Other Observations & Comments
With 3M acquiring MModal, we have had some support changeovers. People have moved in and out of...
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CMIO
Functionality and Upgrades
Without having the encoder and the whole deal tied together, the value of the system is just not...
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VP/Other Executive
Sales and Contracting
3M has some promising technology. What they showed us at the demonstration was not what they sold...
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VP/Other Executive
Lessons Learned
With some prodding, 3M keeps their promises eventually. We have to hold 3M accountable.
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VP/Other Executive
Functionality and Upgrades
We had some significant issues with the rollout, but 3M had someone fix the issues. 3M certainly had...
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VP/Other Executive
Relationship
The executives from 3M are not present. I don't know whether that is because of COVID-19, but I...
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VP/Other Executive
Sales and Contracting
Something that would bring value to 3M is if they shared their road map and the way our needs fit in...
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VP/Other Executive
Other Observations & Comments
3M has an opportunity to improve their analytics. When we look at the synergy between 3M and MModal,...
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VP/Other Executive
Interfacing and Integration
The product is a little frustrating because the technology doesn't work very well with our EMR; it...
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VP/Other Executive
Functionality and Upgrades
What we really wanted from the product was the opportunity for physicians to choose from an array of...
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VP/Other Executive
Sales and Contracting
When MModal described the product, they said it would offer discrete choices. For example, when we...
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Manager
Functionality and Upgrades
The product is still a little clunky. We are trying to make some changes so that we can use the...
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Manager
Relationship
3M has a lot of products out there, and the vendor tends to bundle products. 3M merged with MModal...
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Manager
ROI / Cost (care and feeding)
3M charges for everything. Their invoices are somewhat difficult to read because there is a line...
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Manager
Implementation and Training
The vendor has very knowledgeable people because this situation is so new, and the two companies...
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Manager
Implementation and Training
There were issues when we were doing the training functionality that wasn't working. All of that is...
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Manager
Functionality and Upgrades
We had a lot of issues with some of the interface setup from the beginning, so we don't get the full...
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Manager
Interfacing and Integration
The product quality is high. We are pleased with the encoder that integrates with the CDI. We are...
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Manager
Service and Support
The support level is very solid. Everything has to go through the vendor's initial call center, and...
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Manager
Service and Support
The support is more reactive than proactive. We are absolutely the ones telling the vendor what the...
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Manager
Relationship
We have a CSM person, and the fact that we have somebody that we escalate to is great. That person...
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Analyst/Coordinator
Relationship
MModal was Johnny on the spot during implementation, and they have made a couple of visits to check...
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Analyst/Coordinator
Service and Support
We have a little issue right now, but we are trying to work through it. We found out that the...
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Analyst/Coordinator
Service and Support
We have not had any issue where we have needed any executive involvement. We have been able to work...
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Analyst/Coordinator
Other Observations & Comments
MModal is not that bad, and the overall cost and the fact that they come on-site whenever we need...
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Manager
Functionality and Upgrades
I am not sure whether we would buy the product again. We are trying to get it off the ground now. I...
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Manager
ROI / Cost (care and feeding)
We don't have an ROI yet. I don't see our future satisfaction changing unless the vendor came out...
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Director
Functionality and Upgrades
The system listens for certain key words, and tries to do clinical documentation improvement if it...
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Director
Other Observations & Comments
I think that I would buy this product again, but trying to get all of our doctors to buy-in to that...
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Director
Relationship
The vendor does keep their promises, and the software does work. We just have to follow up with the...
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Director
ROI / Cost (care and feeding)
We had a really good deal with the vendor, but we just got our pricing renewal and the cost of our...
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Director
ROI / Cost (care and feeding)
We have tried to work with the vendor's marketing person, but they are now pretty inflexible. The...
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Director
Other Observations & Comments
This product is a pretty new technology, but it is hard to know if it really increases our revenue....
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Manager
Relationship
The vendor executives have always been there when we have requested them. I give the vendor a high...
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Manager
Functionality and Upgrades
We need real-time reporting on who is using the system and how they are using the system. We would...
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Manager
Functionality and Upgrades
I would like to see the vendor improve on their reporting because I think the ease of use is...
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Manager
Other Observations & Comments
The vendor’s support hasn’t really changed from how it was prior to the COVID-19 crisis.
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Manager
Functionality and Upgrades
We still have some glitches to iron out. The system’s reporting capabilities are not what we need....
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Manager
Functionality and Upgrades
The system is low maintenance. The facilities manage the product. The user maintenance has to be...
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Manager
Service and Support
The vendor has been very responsive. We meet regularly, and they are engaged. The customer support...
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Manager
Service and Support
3M is doing some integration work, but we have had trouble getting a clear-cut answer about whether...
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Manager
Relationship
MModal has been purchased by 3M. During our last implementation, we didn't really notice any...
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Manager
Interfacing and Integration
Our organization is a bit complex because of our size. It is hard to standardize our workflow. The...
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Analyst/Coordinator
Implementation and Training
The implementation and the training are not where we want them to be. Some things need to be taken...
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Analyst/Coordinator
Service and Support
The product does what the vendor said it would do, but we are still trying to resolve one problem....
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Analyst/Coordinator
Service and Support
The vendor delivers new technology. We have to drive the initiative to get the vendor to work with...
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Analyst/Coordinator
Functionality and Upgrades
We have had some issues with this product. There are things called markers that pop up for the...
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Director
Relationship
There were some hiccups during the process of setting things up, but those were on my facility's...
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Director
Relationship
I am still very happy with the MModal product, but I am less enthused about 3M's involvement. The...
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Director
Functionality and Upgrades
The product is good. We don't have any problems with it. The product is user friendly, and the...
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Director
Interfacing and Integration
Ultimately, I would love to see the product be integrated at the encounter levels so that we could...
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Director
Interfacing and Integration
3M bought MModal because 3M had a fully integrated system, but it wasn't as good as the products...
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