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MModal CDI Engage (CAPD) Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
Relationship
The vendor executives have always been there when we have requested them. I give the vendor a high...
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Manager
Functionality and Upgrades
We need real-time reporting on who is using the system and how they are using the system. We would...
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Manager
Functionality and Upgrades
I would like to see the vendor improve on their reporting because I think the ease of use is...
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Manager
Other Observations & Comments
The vendor’s support hasn’t really changed from how it was prior to the COVID-19 crisis.
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Manager
Functionality and Upgrades
We still have some glitches to iron out. The system’s reporting capabilities are not what we need....
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Manager
Functionality and Upgrades
The system is low maintenance. The facilities manage the product. The user maintenance has to be...
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Manager
Service and Support
The vendor has been very responsive. We meet regularly, and they are engaged. The customer support...
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Manager
Service and Support
3M is doing some integration work, but we have had trouble getting a clear-cut answer about whether...
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Manager
Relationship
MModal has been purchased by 3M. During our last implementation, we didn't really notice any...
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Manager
Interfacing and Integration
Our organization is a bit complex because of our size. It is hard to standardize our workflow. The...
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Analyst/Coordinator
Implementation and Training
The implementation and the training are not where we want them to be. Some things need to be taken...
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Analyst/Coordinator
Service and Support
The product does what the vendor said it would do, but we are still trying to resolve one problem....
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Analyst/Coordinator
Service and Support
The vendor delivers new technology. We have to drive the initiative to get the vendor to work with...
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Analyst/Coordinator
Functionality and Upgrades
We have had some issues with this product. There are things called markers that pop up for the...
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Director
Relationship
There were some hiccups during the process of setting things up, but those were on my facility's...
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Director
Relationship
I am still very happy with the MModal product, but I am less enthused about 3M's involvement. The...
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Director
Functionality and Upgrades
The product is good. We don't have any problems with it. The product is user friendly, and the...
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Director
Interfacing and Integration
Ultimately, I would love to see the product be integrated at the encounter levels so that we could...
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Director
Interfacing and Integration
3M bought MModal because 3M had a fully integrated system, but it wasn't as good as the products...
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Director
Implementation and Training
3M came on-site and showed us how the product worked. They made sure everything was working with the...
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Director
Relationship
I haven’t had too much proactive service from MModal, but we haven’t needed anything. The executive...
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Director
Functionality and Upgrades
MModal CDI Engage is a little overpriced, but it eliminated all of our dictation systems that we had...
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Nurse
Functionality and Upgrades
I am not really sure what MModal could do to make the system easier to use. I haven’t really seen...
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Nurse
Future Outlook
Our satisfaction with the tool could improve over the next year. That would depend on the rest of us...
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Director
Implementation and Training
MModal needs to be better about coaching a client to roll out. The situation is like giving a child...
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Director
ROI / Cost (care and feeding)
MModal did not nickel-and-dime us. They were good. They have done some things for us at no charge.
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Director
Functionality and Upgrades
Our version of MModal CDI Engage doesn’t have some of the functionalities of the higher-end product,...
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Director
Other Observations & Comments
I would rate ease of use as high, but users have to use it for a bit to get used to it.
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Manager
Functionality and Upgrades
MModal’s system is good. We have had increased adoption of the voice recognition piece and...
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Manager
Functionality and Upgrades
The most feedback we have gotten on MModal's software has been from ER providers; the system annoys...
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Manager
Functionality and Upgrades
The system is pretty good. Sometimes we get questions about things, but once we explain what the...
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Manager
Other Observations & Comments
MModal did our original training when we went live, but since then, we have been doing all the...
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Manager
Functionality and Upgrades
Some providers are heavily using the system for billing so that their bills aren't delayed. Our CDI...
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Manager
Functionality and Upgrades
We can't run any reports ourselves in the system; we have to wait for MModal to send them to us....
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Manager
Service and Support
With 3M's acquisition of MModal, the only delays we found were with contracts. Contracts got done...
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VP/Other Executive
Service and Support
I was actually dealing with three other vendors, and that was an absolute nightmare from a service...
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VP/Other Executive
Relationship
A good thing about MModal is their ability to actually provide data back to us so we can ensure the...
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Analyst/Coordinator
Relationship
MModal is working very hard to ensure that we get what we need, especially with the virtual scribe...
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Analyst/Coordinator
Functionality and Upgrades
Thus far, things have been really good. The providers are very happy with the placement of the...
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Analyst/Coordinator
Functionality and Upgrades
We have upgraded our software multiple times to ensure that we can provide the right level of...
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Analyst/Coordinator
Other Observations & Comments
There was some misunderstanding between what was expected and what the coding team saw on the...
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Analyst/Coordinator
Relationship
MModal's executives are very attentive to our needs.
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Analyst/Coordinator
ROI / Cost (care and feeding)
There are multiple MModal product lines, and we have to pay two different licensing fees for those...
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Analyst/Coordinator
Technology
We are very excited about MModal's virtual scribe services. The virtual scribe program will provide...
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Analyst/Coordinator
Functionality and Upgrades
One of our physicians said that the software caught something that that person would have never...
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Manager
Functionality and Upgrades
The strength of MModal's solution comes down to the way that the program gets rolled out and how...
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Manager
Interfacing and Integration
We struggle to integrate CDI Engage CAPD with our EMR. Part of the challenge could be that we don't...
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Manager
Other Observations & Comments
We haven't utilized CDI Engage CAPD as much as we could because we have also been trying to learn...
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Manager
Implementation and Training
The vendor could have educated the physicians more. They took more time to educate the CDI nurses,...
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Manager
Functionality and Upgrades
Our leaders didn’t really understand what the tool was going to do. There is no real tangible data...
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Manager
Other Observations & Comments
Having the system doesn’t hurt for those physicians who are tech savvy. But the adoption expectation...
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Director
Implementation and Training
CDI Engage CAPD is integrated with our enterprise system, and it works really well. MModal did some...
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Director
Sales and Contracting
MModal has done a really good job of keeping their promises. MModal gave us the pricing up front,...
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Director
Technology
CDI Engage CAPD is a pretty cool tool. MModal does a good job of delivering new technology. I...
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Director
Service and Support
We don’t really have to call support with a lot of issues, but when we do, MModal gets us effective...
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Director
Other Observations & Comments
MModal's executive involvement is extremely low. We never really talk to any executives. If the...
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Director
Functionality and Upgrades
CDI Engage CAPD is helping us with improving our clinical documents and doing certain coding for...
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CMIO
Relationship
MModal is expensive, but they are still the best. MModal's executive leadership is engaged. MModal...
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CMIO
Functionality and Upgrades
CDI Engage CAPD is intuitive and not intrusive. The last thing providers want is something popping...
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CMIO
Functionality and Upgrades
The real-time documenting is very important. Documentation isn’t something that can happen after the...
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CIO
Service and Support
We are moving to a zero client. The only problem that we have with MModal is the lack of support for...
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CMIO
Relationship
MModal has gone above and beyond for us. They bent over backward for us, and they continue to keep...
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CMIO
Functionality and Upgrades
MModal can always improve. They can involve more AI technology in their solutions. We haven't really...
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CMIO
Relationship
Most vendors are known for their smoke and mirrors when dealing with issues. MModal sends their...
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Manager
Implementation and Training
We had to go live with two sites last year, and MModal's go-live support was awesome. We had boots...
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Manager
Functionality and Upgrades
MModal is very easy to work with; that is nice. We have the ability to customize our message prompts...
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Manager
Relationship
We were a little concerned when MModal got bought out by 3M, but MModal has assured us at our...
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Manager
Other Observations & Comments
As of right now, there is no nickel-and-diming, but we are talking with MModal right now about how a...
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Manager
Future Outlook
I think the acquisition by 3M is going to help with integration because 3M's software is integrated...
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Analyst/Coordinator
Functionality and Upgrades
When physicians go into the system and save their phrases, that information doesn't get lost in the...
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Analyst/Coordinator
Functionality and Upgrades
I really don't see anything that is very weak regarding this product. After we implemented this...
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Analyst/Coordinator
Future Outlook
Unfortunately, this product is not part of our facility's long-term plans. Our new EMR vendor will...
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Analyst/Coordinator
Other Observations & Comments
When we were doing the demonstration for this product, we had a doctor using the product who was...
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VP/Other Executive
Interfacing and Integration
We are running CDI Engage CAPD in the background, and we have to appreciate that part of the...
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VP/Other Executive
Functionality and Upgrades
Almost since our go-live, we have been sending real-time HL7 documents from Epic's products. We are...
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VP/Other Executive
Functionality and Upgrades
We have been focused on specific use cases. We have the generic data that comes back from the...
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VP/Other Executive
Relationship
MModal has for sure avoided charging for every little thing. They have just been acquired by 3M, so...
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Director
Functionality and Upgrades
The fact that physicians can resolve documentation issues right at the point of dictation in CDI...
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Director
Relationship
MModal keeps their promises after a lot of kicking, screaming, complaining, and us telling them that...
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Director
Functionality and Upgrades
CDI Engage CAPD functions as expected. MModal was very up front with the fact that the product...
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Director
Functionality and Upgrades
We did not find that CDI Engage CAPD really reduced our clarification volume, and there were some...
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Director
Relationship
I am anxious to see how the MModal project is going with capturing Hierarchical Condition...
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Director
Functionality and Upgrades
So far, things are going well with CDI Engage CAPD. We do not hear many complaints from our...
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Manager
Functionality and Upgrades
We can't drill down into the information and get down to the patient level with this system. We...
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Manager
Other Observations & Comments
Most of our physicians ignore this system. They might ignore the system because they don't think the...
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