MModal CDI Engage (CAPD)
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Operations, Product
MModal CDI Engage has been stable. It is easy for new users to just jump right in with minimal...
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Relationship
3M is super responsive, and the people that we work with seem really knowledgeable. They are easy to...
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Relationship
3M has a status board if there is an infrastructure issue that is out of their control. They are...
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Product
The content in MModal CDI Engage is minimally invasive, and the content is broken down into two...
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Product
I have tools in our EMR on the Hierarchical Condition Category front, so I tend to use those because...
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Product
The UI feature is frustrating. The pill is supposed to remain docked where we leave it, and things...
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Loyalty
I don’t know whether we have a long-term plan for MModal CDI Engage, but I haven’t heard that our...
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Culture, Relationship
I reached out to 3M several times and asked them to show me what type of information could be pulled...
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Product
A lot of things eventually get fixed in MModal CDI Engage, but the solution is not perfect. There...
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Operations
The training in MModal CDI Engage is driven more by our organization than 3M, and the product...
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Product
Clinicians don’t need MModal CDI Engage because it is for coding, and we are just trying to take...
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Loyalty, Product
I have some reservations about MModal CDI Engage. It is not quite where I want it to be. The vendor...
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Relationship, Product, Value
The application has created a lot of opportunities for us to learn and grow in partnership with our...
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Value
3M keeps their promises but takes some time. There is definitely a development cycle. The vendor is...
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Relationship
We don’t have a true delay from 3M’s support, but there is a delay in getting the support people to...
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Operations
The implementation of MModal CDI Engage was easy, and the maintenance process doesn't require...
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Product
MModal CDI Engage fully integrates with our EMR, and our providers aren't logging in to some other...
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Product
We did have one hiccup where MModal CDI Engage went down, and the providers were not seeing...
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Relationship, Value
We work closely with 3M, and they give us a team of support people and anything that we need without...
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Product, Value
We have improved our KPIs by using a combination of MModal CDI Engage with other 3M tools. We can...
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Product
From a functionality perspective, we weren't aware or told that there could be inconsistencies with...
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Operations
The vendor did an excellent job with upgrades and implementations. Their people were very...
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Product
From a visual and a GUI perspective, things were definitely what we expected. The biggest complaint...
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Operations, Product
We were not aware that it would take years to train the natural language processor for some of those...
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Product
We have had cases logged for years that we still haven't seen improvement on that have to do with...
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Relationship
We always have to tell the vendor when something isn't working correctly or when something else...
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Relationship
Some strengths are product support, customer support, and executive involvement. When we needed some...
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Value
One strength of the product is that the physicians can see our questions or have nudges at the time...
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Relationship
We have continuous suggestions all the time on how to tweak the rules and things like that, and the...
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Operations
The vendor provides webinars and things that are pretty easy to access.
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Product
In terms of integration with MModal CDI Engage, we do have trouble integrating with our EMRs as well...
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Relationship, Operations
In terms of web support, the vendor has a lot of information on the web. They publish their fixes...
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Relationship
If we need something, the vendor does a good job of trying to get the person that can be the most...
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Relationship
3M’s executives are involved, but they don't get things done. They don't move the needle on our...
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Operations
I would purchase the product again but in a different way. I would make the implementation process...
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Relationship
Thankfully, we have someone from 3M doing support for us. That person facilitates our...
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Relationship
There is no proactive support from 3M. I don't see any proactive behavior on their part; the vendor...
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Culture, Relationship
We need additional resources on the system's technical side. We have been having issues with our...
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Relationship
We had some reporting issues, but we sent the vendor a ticket, and the vendor resolved those issues...
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Culture
We work really well with the vendor's sales team. We can negotiate contracts with them.
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Relationship, Operations
Our latest project was the biggest project pain point that we have had. The project was a complete...
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Value
When we get upgrades, all of a sudden, MModal CDI Engage stops firing messages. We have repeatedly...
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Relationship, Operations
When we transitioned to a new EHR, we did not have much support. There was no clear communication in...
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Operations
When we first rolled out the solution, the training was better than it has been more recently. The...
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Relationship
We don’t have the best support. Therefore, I don't feel that we have achieved the outcomes or the...
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Relationship, Product
We have had zero phone communications. The web communications that we come across are email...
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Loyalty, Product
We struggle with utilizing reports. Every time we go to look at the data, we have to look at what is...
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Relationship, Operations
When 3M rolled out this software, we were told we were going to have support, we were going to be...
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Product
If everything is working as it is, the system fires, and when content is put in, the system does...
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Product
One of 3M’s competitors has a component with the ability to look at the chart and see whether there...
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Loyalty, Operations, Product
We are not aware of updates. 3M is supposedly working on rules. We don't know what the new rules...
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Relationship
3M struggles to respond to the nudges we give for them to document things within the product the way...
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Relationship
3M is very responsive to our concerns, especially when they come to the table with reports. If we...
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Operations, Product
The product is pretty easy to use. We get into the system, start dictating or typing out data or...
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Product
We are not using the 3M product very much. We are certainly using dictation in transcription, but...
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Product
Without certain products in conjunction with the one we have from 3M, 3M's product sometimes only...
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Relationship, Operations
3M is really good with their calls to us. We have ongoing meetings with the vendor, and they give us...
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Product
Our users like the interaction between 3M's system and our other system. The users do everything in...
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Value
We haven't seen the ROI yet for the product. Our providers have said that they are getting...
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Relationship, Operations
I would ask 3M to take a proactive approach. If they know that an update is coming, they should send...
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Value
The vendor was charging us for every little thing for a while until we told them to stop, and then...
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Loyalty, Relationship
We had a very close relationship with the leadership team of MModal. They were willing to...
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Loyalty, Product
We have not really had any downtime. I can count on two fingers the number of times that we have had...
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