MModal CDI Engage (CAPD)
Filtered view: All
Subject Expert
Mac Boyter
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Relationship
3M’s executives are involved, but they don't get things done. They don't move the needle on our...
Login or Create an Account to see details.
Service and Support
We had to come up with our own prioritization and undo what 3M originally helped us with. Not a lot...
Login or Create an Account to see details.
Lessons Learned
I would purchase the product again but in a different way. I would make the implementation process...
Login or Create an Account to see details.
Service and Support
Thankfully, we have someone from 3M doing support for us. That person facilitates our...
Login or Create an Account to see details.
Service and Support
There is no proactive support from 3M. I don't see any proactive behavior on their part; the vendor...
Login or Create an Account to see details.
Relationship
We need additional resources on the system's technical side. We have been having issues with our...
Login or Create an Account to see details.
Service and Support
We had some reporting issues, but we sent the vendor a ticket, and the vendor resolved those issues...
Login or Create an Account to see details.
Sales and Contracting
We work really well with the vendor's sales team. We can negotiate contracts with them.
Login or Create an Account to see details.
Functionality and Upgrades
I wish that the system's suggestions and recommendations were more accurate. If they were, we would...
Login or Create an Account to see details.
Implementation and Training
Our latest project was the biggest project pain point that we have had. The project was a complete...
Login or Create an Account to see details.
Functionality and Upgrades
When we get upgrades, all of a sudden, MModal CDI Engage stops firing messages. We have repeatedly...
Login or Create an Account to see details.
Implementation and Training
When we transitioned to a new EHR, we did not have much support. There was no clear communication in...
Login or Create an Account to see details.
Implementation and Training
When we first rolled out the solution, the training was better than it has been more recently. The...
Login or Create an Account to see details.
Service and Support
We don’t have the best support. Therefore, I don't feel that we have achieved the outcomes or the...
Login or Create an Account to see details.
Relationship
We have had zero phone communications. The web communications that we come across are email...
Login or Create an Account to see details.
Functionality and Upgrades
We struggle with utilizing reports. Every time we go to look at the data, we have to look at what is...
Login or Create an Account to see details.
Implementation and Training
When 3M rolled out this software, we were told we were going to have support, we were going to be...
Login or Create an Account to see details.
Other Observations & Comments
If everything is working as it is, the system fires, and when content is put in, the system does...
Login or Create an Account to see details.
Other Observations & Comments
One of 3M’s competitors has a component with the ability to look at the chart and see whether there...
Login or Create an Account to see details.
Functionality and Upgrades
We are not aware of updates. 3M is supposedly working on rules. We don't know what the new rules...
Login or Create an Account to see details.
Service and Support
3M struggles to respond to the nudges we give for them to document things within the product the way...
Login or Create an Account to see details.
Relationship
3M is very responsive to our concerns, especially when they come to the table with reports. If we...
Login or Create an Account to see details.
Functionality and Upgrades
The product is pretty easy to use. We get into the system, start dictating or typing out data or...
Login or Create an Account to see details.
Sales and Contracting
We are not using the 3M product very much. We are certainly using dictation in transcription, but...
Login or Create an Account to see details.
Other Observations & Comments
Without certain products in conjunction with the one we have from 3M, 3M's product sometimes only...
Login or Create an Account to see details.
Relationship
3M is really good with their calls to us. We have ongoing meetings with the vendor, and they give us...
Login or Create an Account to see details.
Interfacing and Integration
Our users like the interaction between 3M's system and our other system. The users do everything in...
Login or Create an Account to see details.
ROI / Cost
We haven't seen the ROI yet for the product. Our providers have said that they are getting...
Login or Create an Account to see details.
Relationship
I would ask 3M to take a proactive approach. If they know that an update is coming, they should send...
Login or Create an Account to see details.
ROI / Cost
The vendor was charging us for every little thing for a while until we told them to stop, and then...
Login or Create an Account to see details.
Relationship
We had a very close relationship with the leadership team of MModal. They were willing to...
Login or Create an Account to see details.
Technology
We have not really had any downtime. I can count on two fingers the number of times that we have had...
Login or Create an Account to see details.
Relationship
We have seen some improvements surrounding contracts, expirations, total spending, and getting...
Login or Create an Account to see details.
Functionality and Upgrades
When it comes to MModal, 3M is not looking at an entire chart coding from a DRG perspective, they're...
Login or Create an Account to see details.
Functionality and Upgrades
MModal does a better job with report automation than other products, but it still feels partial. We...
Login or Create an Account to see details.
Functionality and Upgrades
Whenever we have a upgrade the product breaks for a little while. Then we have to do all these...
Login or Create an Account to see details.
Functionality and Upgrades
Things with the nudges are very slow going, and the reporting to support usage of those nudges...
Login or Create an Account to see details.
Future Outlook
I think my satisfaction will go up a year from now. I am told that the reporting that I need for the...
Login or Create an Account to see details.
Service and Support
Our physicians are really frustrated with the system. Part of that is because we haven't put much...
Login or Create an Account to see details.
Functionality and Upgrades
We are still working to implement some of the products that we purchased from 3M. Our leaders are...
Login or Create an Account to see details.
Service and Support
We are looking to upgrade to another CDI product from 3M, but we have been frustrated. 3M's system...
Login or Create an Account to see details.
Relationship
I have not seen the vendor do anything different, and I have been frustrated. When we have calls...
Login or Create an Account to see details.
Interfacing and Integration
In terms of how the product works with our EMR, how it flows, and how physicians get into it, things...
Login or Create an Account to see details.
ROI / Cost
The product has been a disappointment from a results standpoint. Our computer-assisted physician...
Login or Create an Account to see details.
Functionality and Upgrades
There are quite a few hiccups with this system from time to time. And when there is dissatisfaction...
Login or Create an Account to see details.
Relationship
The vendor has resolved most of our concerns with data and access that were really frustrating to...
Login or Create an Account to see details.
Relationship
MModal has been wonderful. Whatever the fusion or the synergy has been between 3M and MModal since...
Login or Create an Account to see details.
Relationship
The vendor is a great partner. Everyone on their side is super engaged from their network...
Login or Create an Account to see details.
Technology
MModal CDI Engage is a good product, but I could develop it on our side a little more. We have...
Login or Create an Account to see details.
Relationship
Since 3M bought out MModal, our rates have been jacked up higher. I liked MModal better before they...
Login or Create an Account to see details.
Service and Support
3M has good support, and we have regular calls. We don't have a lot of problems that we bring up.
Login or Create an Account to see details.
Win/Loss - Why they were selected (by current clients)
Clinical documentation improvement used to be very manual. Over the years, several vendors have...
Login or Create an Account to see details.
Functionality and Upgrades
The product is awful. I am very frustrated with 3M. 3M CDI Engage One is the vendor's full product....
Login or Create an Account to see details.
Future Outlook
The system likely isn't part of my long-term plans. The only thing that keeps me in the system is...
Login or Create an Account to see details.
Functionality and Upgrades
The system does these things called nudges, and we build out our nudges based on specialties. For...
Login or Create an Account to see details.
Implementation and Training
The vendor has been very responsive. I haven't had any issues with the installs. We just recently...
Login or Create an Account to see details.
Other Observations & Comments
We fell into a challenging time period with the vendor when 3M bought them. Our implementation was...
Login or Create an Account to see details.
Future Outlook
We have had some major ongoing issues over the past few years. We keep thinking we have things...
Login or Create an Account to see details.
Interfacing and Integration
The system isn't working as promoted. I don't know whether our issues have to do with how our EMR is...
Login or Create an Account to see details.
Functionality and Upgrades
I haven't seen anything about new things from 3M. Even though we are getting an upgrade, the system...
Login or Create an Account to see details.
Preferences