MModal CDI Engage (CAPD)
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Subject Expert
Boyd Stewart
Research Director
Commentary Summary
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User Commentary
In the past, we had to work every case to get a DRG. Now, we have computer-assisted coding, which...
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We would buy MModal CDI Engage again. We would run into issues regardless of the product. Maybe I am...
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We partner with a higher-up from 3M. That person brings in some of their CDI nursing leadership too,...
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We started working with the product after the merger, and the vendor’s people were still trying to...
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The vendor is still getting their implementation services together, so the implementation could have...
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The vendor is willing to make integration goals and work toward them.
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One nice thing about the product is that the physicians can use it as they are documenting in real...
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One limitation of the product is that it sometimes does inappropriate nudging. For example,...
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Because of how often MModal CDI Engage fires, the utilization of it is actually low. There are a lot...
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There are a lot of opportunities for the providers to train themselves with the product. Right now,...
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When our providers are using MModal CDI Engage, they are getting a lot of notifications as they...
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The way that 3M combined 360 Encompass CDI and MModal CDI Engage was broken. They made our work...
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There are a lot of steps to do things in MModal CDI Engage. There are too many steps and too many...
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The training and implementation went very well from MModal. They were prepared and very thorough.
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We have had some problems with running reports. We are able to get a lot of reports, but sometimes...
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The support from MModal is very good. They are helpful and friendly; they just don't fix things...
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My advice to other organizations who are considering or using this solution is to ensure they have...
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MModal's support for the product is very good. We go to the support people with questions, and they...
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I am extremely happy with MModal CDI Engage. It delivers as promised, and it has enhanced our...
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The individual who does ongoing training for MModal CDI Engage does a fairly good job.
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It is strange that the upgrades to MModal CDI Engage are dependent on MModal Fluency Direct. Even...
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We don't have enough information that reports out to us about what the solution's impact is on our...
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I like MModal. I was not happy when I saw that 3M was taking them over because I feel like 3M...
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The issue with the product's on-demand provider notifications is that those will fire no matter what...
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I love the product's real-time provider notifications. The product can identify a Hierarchical...
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Any CDI product lacks clinical content for a certain patient population. We have partnered with a...
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I am not sure that we have found value for our providers from using MModal CDI Engage. We recently...
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3M needs to be able to deliver on what they promise. They gave us a lot of vaporware and, frankly, a...
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3M is asking for a lot of money, so they need to be able to show tangible outcomes. So far, I don't...
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MModal is a great company, and they were bought by 3M, which is also a great company. Companies like...
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I have recommended 3M to others. They have been a great partner. I don't recommend vendors often,...
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The system is good, but it needs to be better. There are issues with the way the alerts fire and the...
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If the vendor knows there are issues, our customer service manager will reach out to us. They are...
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The CAPD product is MModal's, and 3M CDI Engage One is 3M's CDI product. Those are supposed to talk...
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A lot of what the CAPD product does is nudge the physicians as much as we want. That super satisfies...
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The implementation folks did a good job with us. We did the whole implementation remotely. It would...
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In terms of reeducation when new things come out, the vendor has a one-and-done approach with...
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It is very simple to fix or respond to things with MModal CDI Engage. So we would consider it very...
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The only communication we get from 3M is a regular spreadsheet that doesn't make any sense. We can't...
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We don't know whether MModal is helping us or hurting us. The physicians seem to have a lot of...
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I do believe that MModal will do what they can do to fix issues for us and to work with us on our...
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We have been having some issues with MModal CDI Engage. We aren't having 100% success, and the...
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3M is working diligently to resolve our issues, but we haven't found out the cause yet. 3M tries to...
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A lot of our dissatisfaction with the product’s integration has to do with the way the system is...
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Our biggest issue with MModal CDI Engage is the reporting. We run no reports out of our EMR, and...
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We have regular meetings with 3M, and they send us emails so that we can see which of our providers...
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I really have been impressed. MModal has been one of our best partners. We have had challenges...
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We were on an introductory rate for the solution, but after we had been on that for a bit, the...
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The solution's difficulty is mainly in the setup that is necessary to get everything configured. I...
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We have some providers who weren't ready to move to this system. It would be helpful if the vendor...
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We recently learned that the system's reporting is the only way we can measure success, and the...
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I would tell others looking at this system to test it a lot. They should make sure the system is...
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The vendor has been willing to come to the table to fix things. They have not blown us off. They are...
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Having used one of 3M's competitor's software, I know from experience that the ease of use is not...
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The portion of MModal CDI Engage that we purchased meets our needs. I am sure that if we had...
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3M's support is phenomenal. I know the ins and outs of IT, and I know about the technical aspects...
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