MModal CDI Engage (CAPD) Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 9:40:13 PM and Model.EvProductId = 94986

Commentary Summary

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User Commentary

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Manager

Relationship

The vendor executives have always been there when we have requested them. I give the vendor a high...

Jun 2020
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Manager

Functionality and Upgrades

We need real-time reporting on who is using the system and how they are using the system. We would...

Jun 2020
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Manager

Functionality and Upgrades

I would like to see the vendor improve on their reporting because I think the ease of use is...

Jun 2020
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Manager

Other Observations & Comments

The vendor’s support hasn’t really changed from how it was prior to the COVID-19 crisis.

Jun 2020
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Manager

Functionality and Upgrades

We still have some glitches to iron out. The system’s reporting capabilities are not what we need....

Jun 2020
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Manager

Functionality and Upgrades

The system is low maintenance. The facilities manage the product. The user maintenance has to be...

Apr 2020
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Manager

Service and Support

The vendor has been very responsive. We meet regularly, and they are engaged. The customer support...

Apr 2020
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Manager

Service and Support

3M is doing some integration work, but we have had trouble getting a clear-cut answer about whether...

Apr 2020
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Manager

Relationship

MModal has been purchased by 3M. During our last implementation, we didn't really notice any...

Apr 2020
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Manager

Interfacing and Integration

Our organization is a bit complex because of our size. It is hard to standardize our workflow. The...

Apr 2020
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Analyst/Coordinator

Implementation and Training

The implementation and the training are not where we want them to be. Some things need to be taken...

Apr 2020
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Analyst/Coordinator

Service and Support

The product does what the vendor said it would do, but we are still trying to resolve one problem....

Apr 2020
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Analyst/Coordinator

Service and Support

The vendor delivers new technology. We have to drive the initiative to get the vendor to work with...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

We have had some issues with this product. There are things called markers that pop up for the...

Apr 2020
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Director

Relationship

There were some hiccups during the process of setting things up, but those were on my facility's...

Feb 2020
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Director

Relationship

I am still very happy with the MModal product, but I am less enthused about 3M's involvement. The...

Jan 2020
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Director

Functionality and Upgrades

The product is good. We don't have any problems with it. The product is user friendly, and the...

Jan 2020
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Director

Interfacing and Integration

Ultimately, I would love to see the product be integrated at the encounter levels so that we could...

Jan 2020
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Director

Interfacing and Integration

3M bought MModal because 3M had a fully integrated system, but it wasn't as good as the products...

Jan 2020
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Director

Implementation and Training

3M came on-site and showed us how the product worked. They made sure everything was working with the...

Jan 2020
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Director

Relationship

I haven’t had too much proactive service from MModal, but we haven’t needed anything. The executive...

Jan 2020
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Director

Functionality and Upgrades

MModal CDI Engage is a little overpriced, but it eliminated all of our dictation systems that we had...

Jan 2020
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Nurse

Functionality and Upgrades

I am not really sure what MModal could do to make the system easier to use. I haven’t really seen...

Jan 2020
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Nurse

Future Outlook

Our satisfaction with the tool could improve over the next year. That would depend on the rest of us...

Jan 2020
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Director

Implementation and Training

MModal needs to be better about coaching a client to roll out. The situation is like giving a child...

Jan 2020
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Director

ROI / Cost (care and feeding)

MModal did not nickel-and-dime us. They were good. They have done some things for us at no charge.

Jan 2020
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Director

Functionality and Upgrades

Our version of MModal CDI Engage doesn’t have some of the functionalities of the higher-end product,...

Jan 2020
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Director

Other Observations & Comments

I would rate ease of use as high, but users have to use it for a bit to get used to it.

Jan 2020
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Manager

Functionality and Upgrades

MModal’s system is good. We have had increased adoption of the voice recognition piece and...

Nov 2019
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Manager

Functionality and Upgrades

The most feedback we have gotten on MModal's software has been from ER providers; the system annoys...

Nov 2019
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Manager

Functionality and Upgrades

The system is pretty good. Sometimes we get questions about things, but once we explain what the...

Nov 2019
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Manager

Other Observations & Comments

MModal did our original training when we went live, but since then, we have been doing all the...

Nov 2019
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Manager

Functionality and Upgrades

Some providers are heavily using the system for billing so that their bills aren't delayed. Our CDI...

Nov 2019
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Manager

Functionality and Upgrades

We can't run any reports ourselves in the system; we have to wait for MModal to send them to us....

Nov 2019
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Manager

Service and Support

With 3M's acquisition of MModal, the only delays we found were with contracts. Contracts got done...

Nov 2019
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VP/Other Executive

Service and Support

I was actually dealing with three other vendors, and that was an absolute nightmare from a service...

Nov 2019
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VP/Other Executive

Relationship

A good thing about MModal is their ability to actually provide data back to us so we can ensure the...

Nov 2019
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Analyst/Coordinator

Relationship

MModal is working very hard to ensure that we get what we need, especially with the virtual scribe...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

Thus far, things have been really good. The providers are very happy with the placement of the...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

We have upgraded our software multiple times to ensure that we can provide the right level of...

Nov 2019
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Analyst/Coordinator

Other Observations & Comments

There was some misunderstanding between what was expected and what the coding team saw on the...

Nov 2019
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Analyst/Coordinator

Relationship

MModal's executives are very attentive to our needs.

Nov 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

There are multiple MModal product lines, and we have to pay two different licensing fees for those...

Nov 2019
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Analyst/Coordinator

Technology

We are very excited about MModal's virtual scribe services. The virtual scribe program will provide...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

One of our physicians said that the software caught something that that person would have never...

Nov 2019
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Manager

Functionality and Upgrades

The strength of MModal's solution comes down to the way that the program gets rolled out and how...

Nov 2019
 Helpful

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Manager

Interfacing and Integration

We struggle to integrate CDI Engage CAPD with our EMR. Part of the challenge could be that we don't...

Nov 2019
 Helpful

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Manager

Other Observations & Comments

We haven't utilized CDI Engage CAPD as much as we could because we have also been trying to learn...

Nov 2019
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Manager

Implementation and Training

The vendor could have educated the physicians more. They took more time to educate the CDI nurses,...

Oct 2019
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Manager

Functionality and Upgrades

Our leaders didn’t really understand what the tool was going to do. There is no real tangible data...

Oct 2019
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Manager

Other Observations & Comments

Having the system doesn’t hurt for those physicians who are tech savvy. But the adoption expectation...

Oct 2019
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Director

Implementation and Training

CDI Engage CAPD is integrated with our enterprise system, and it works really well. MModal did some...

Oct 2019
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Director

Sales and Contracting

MModal has done a really good job of keeping their promises. MModal gave us the pricing up front,...

Oct 2019
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Director

Technology

CDI Engage CAPD is a pretty cool tool. MModal does a good job of delivering new technology. I...

Oct 2019
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Director

Service and Support

We don’t really have to call support with a lot of issues, but when we do, MModal gets us effective...

Oct 2019
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Director

Other Observations & Comments

MModal's executive involvement is extremely low. We never really talk to any executives. If the...

Oct 2019
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Director

Functionality and Upgrades

CDI Engage CAPD is helping us with improving our clinical documents and doing certain coding for...

Oct 2019
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CMIO

Relationship

MModal is expensive, but they are still the best. MModal's executive leadership is engaged. MModal...

Oct 2019
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CMIO

Functionality and Upgrades

CDI Engage CAPD is intuitive and not intrusive. The last thing providers want is something popping...

Oct 2019
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CMIO

Functionality and Upgrades

The real-time documenting is very important. Documentation isn’t something that can happen after the...

Oct 2019
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CIO

Service and Support

We are moving to a zero client. The only problem that we have with MModal is the lack of support for...

Oct 2019
 Helpful

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CMIO

Relationship

MModal has gone above and beyond for us. They bent over backward for us, and they continue to keep...

Oct 2019
 Helpful

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CMIO

Functionality and Upgrades

MModal can always improve. They can involve more AI technology in their solutions. We haven't really...

Oct 2019
 Helpful

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CMIO

Relationship

Most vendors are known for their smoke and mirrors when dealing with issues. MModal sends their...

Oct 2019
 Helpful

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Manager

Implementation and Training

We had to go live with two sites last year, and MModal's go-live support was awesome. We had boots...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

MModal is very easy to work with; that is nice. We have the ability to customize our message prompts...

Oct 2019
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Manager

Relationship

We were a little concerned when MModal got bought out by 3M, but MModal has assured us at our...

Oct 2019
 Helpful

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Manager

Other Observations & Comments

As of right now, there is no nickel-and-diming, but we are talking with MModal right now about how a...

Oct 2019
 Helpful

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Manager

Future Outlook

I think the acquisition by 3M is going to help with integration because 3M's software is integrated...

Oct 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

When physicians go into the system and save their phrases, that information doesn't get lost in the...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

I really don't see anything that is very weak regarding this product. After we implemented this...

Oct 2019
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Analyst/Coordinator

Future Outlook

Unfortunately, this product is not part of our facility's long-term plans. Our new EMR vendor will...

Oct 2019
 Helpful

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Analyst/Coordinator

Other Observations & Comments

When we were doing the demonstration for this product, we had a doctor using the product who was...

Oct 2019
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VP/Other Executive

Interfacing and Integration

We are running CDI Engage CAPD in the background, and we have to appreciate that part of the...

Aug 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

Almost since our go-live, we have been sending real-time HL7 documents from Epic's products. We are...

Aug 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

We have been focused on specific use cases. We have the generic data that comes back from the...

Aug 2019
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VP/Other Executive

Relationship

MModal has for sure avoided charging for every little thing. They have just been acquired by 3M, so...

Aug 2019
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Director

Functionality and Upgrades

The fact that physicians can resolve documentation issues right at the point of dictation in CDI...

Jul 2019
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Director

Relationship

MModal keeps their promises after a lot of kicking, screaming, complaining, and us telling them that...

Jul 2019
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Director

Functionality and Upgrades

CDI Engage CAPD functions as expected. MModal was very up front with the fact that the product...

Jul 2019
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Director

Functionality and Upgrades

We did not find that CDI Engage CAPD really reduced our clarification volume, and there were some...

Jul 2019
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Director

Relationship

I am anxious to see how the MModal project is going with capturing Hierarchical Condition...

Jul 2019
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Director

Functionality and Upgrades

So far, things are going well with CDI Engage CAPD. We do not hear many complaints from our...

Jun 2019
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Manager

Functionality and Upgrades

We can't drill down into the information and get down to the patient level with this system. We...

Apr 2019
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Manager

Other Observations & Comments

Most of our physicians ignore this system. They might ignore the system because they don't think the...

Apr 2019