MModal CDI Engage (CAPD)
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Mac Boyter
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User Commentary

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Director

Functionality and Upgrades

When it comes to MModal, 3M is not looking at an entire chart coding from a DRG perspective, they're...

Sep 2022
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Director

Functionality and Upgrades

MModal does a better job with report automation than other products, but it still feels partial. We...

Sep 2022
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Director

Functionality and Upgrades

Whenever we have a upgrade the product breaks for a little while. Then we have to do all these...

Sep 2022
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Physician

Functionality and Upgrades

Things with the nudges are very slow going, and the reporting to support usage of those nudges...

Sep 2022
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Physician

Future Outlook

I think my satisfaction will go up a year from now. I am told that the reporting that I need for the...

Sep 2022
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VP/Other Executive

Service and Support

Our physicians are really frustrated with the system. Part of that is because we haven't put much...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

We are still working to implement some of the products that we purchased from 3M. Our leaders are...

Sep 2022
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CIO

Service and Support

We are looking to upgrade to another CDI product from 3M, but we have been frustrated. 3M's system...

Sep 2022
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CIO

Relationship

I have not seen the vendor do anything different, and I have been frustrated. When we have calls...

Sep 2022
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CIO

Interfacing and Integration

In terms of how the product works with our EMR, how it flows, and how physicians get into it, things...

Sep 2022
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CIO

ROI / Cost (care and feeding)

The product has been a disappointment from a results standpoint. Our computer-assisted physician...

Sep 2022
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Director

Functionality and Upgrades

There are quite a few hiccups with this system from time to time. And when there is dissatisfaction...

Sep 2022
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Director

Relationship

The vendor has resolved most of our concerns with data and access that were really frustrating to...

Aug 2022
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CMIO

Relationship

MModal has been wonderful. Whatever the fusion or the synergy has been between 3M and MModal since...

Aug 2022
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CMIO

Relationship

The vendor is a great partner. Everyone on their side is super engaged from their network...

Aug 2022
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CMIO

Technology

MModal CDI Engage is a good product, but I could develop it on our side a little more. We have...

Aug 2022
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Director

Relationship

Since 3M bought out MModal, our rates have been jacked up higher. I liked MModal better before they...

Aug 2022
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Director

Service and Support

3M has good support, and we have regular calls. We don't have a lot of problems that we bring up.

Aug 2022
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Director

Win/Loss - Why they were selected (by current clients)

Clinical documentation improvement used to be very manual. Over the years, several vendors have...

Jul 2022
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Director

Functionality and Upgrades

The product is awful. I am very frustrated with 3M. 3M CDI Engage One is the vendor's full product....

Jul 2022
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Director

Future Outlook

The system likely isn't part of my long-term plans. The only thing that keeps me in the system is...

Jul 2022
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Manager

Functionality and Upgrades

The system does these things called nudges, and we build out our nudges based on specialties. For...

Jun 2022
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Manager

Implementation and Training

The vendor has been very responsive. I haven't had any issues with the installs. We just recently...

Jun 2022
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Manager

Other Observations & Comments

We fell into a challenging time period with the vendor when 3M bought them. Our implementation was...

Jun 2022
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Analyst/Coordinator

Future Outlook

We have had some major ongoing issues over the past few years. We keep thinking we have things...

May 2022
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Analyst/Coordinator

Interfacing and Integration

The system isn't working as promoted. I don't know whether our issues have to do with how our EMR is...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

I haven't seen anything about new things from 3M. Even though we are getting an upgrade, the system...

May 2022
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Director

ROI / Cost (care and feeding)

In the past, we had to work every case to get a DRG. Now, we have computer-assisted coding, which...

Feb 2022
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Director

Future Outlook

We would buy MModal CDI Engage again. We would run into issues regardless of the product. Maybe I am...

Feb 2022
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Director

Service and Support

We partner with a higher-up from 3M. That person brings in some of their CDI nursing leadership too,...

Feb 2022
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Director

Relationship

We started working with the product after the merger, and the vendor’s people were still trying to...

Feb 2022
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Director

Implementation and Training

The vendor is still getting their implementation services together, so the implementation could have...

Feb 2022
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Director

Interfacing and Integration

The vendor is willing to make integration goals and work toward them.

Feb 2022
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Director

Functionality and Upgrades

One nice thing about the product is that the physicians can use it as they are documenting in real...

Feb 2022
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Director

ROI / Cost (care and feeding)

One limitation of the product is that it sometimes does inappropriate nudging. For example,...

Feb 2022
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Director

Functionality and Upgrades

Because of how often MModal CDI Engage fires, the utilization of it is actually low. There are a lot...

Feb 2022
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Director

Implementation and Training

There are a lot of opportunities for the providers to train themselves with the product. Right now,...

Feb 2022
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Director

Functionality and Upgrades

When our providers are using MModal CDI Engage, they are getting a lot of notifications as they...

Feb 2022
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Physician

Interfacing and Integration

The way that 3M combined 360 Encompass CDI and MModal CDI Engage was broken. They made our work...

Jan 2022
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Manager

Functionality and Upgrades

There are a lot of steps to do things in MModal CDI Engage. There are too many steps and too many...

Jan 2022
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Manager

Implementation and Training

The training and implementation went very well from MModal. They were prepared and very thorough.

Jan 2022
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Manager

Interfacing and Integration

We have had some problems with running reports. We are able to get a lot of reports, but sometimes...

Jan 2022
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Manager

Service and Support

The support from MModal is very good. They are helpful and friendly; they just don't fix things...

Jan 2022
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Director

Lessons Learned

My advice to other organizations who are considering or using this solution is to ensure they have...

Dec 2021
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Director

Service and Support

MModal's support for the product is very good. We go to the support people with questions, and they...

Dec 2021
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Director

ROI / Cost (care and feeding)

I am extremely happy with MModal CDI Engage. It delivers as promised, and it has enhanced our...

Dec 2021
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Director

Service and Support

The individual who does ongoing training for MModal CDI Engage does a fairly good job.

Nov 2021
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Director

Functionality and Upgrades

It is strange that the upgrades to MModal CDI Engage are dependent on MModal Fluency Direct. Even...

Nov 2021
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Director

Future Outlook

We don't have enough information that reports out to us about what the solution's impact is on our...

Nov 2021
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Director

Relationship

I like MModal. I was not happy when I saw that 3M was taking them over because I feel like 3M...

Nov 2021
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Manager

Functionality and Upgrades

The issue with the product's on-demand provider notifications is that those will fire no matter what...

Nov 2021
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Manager

Functionality and Upgrades

I love the product's real-time provider notifications. The product can identify a Hierarchical...

Nov 2021
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Manager

Relationship

Any CDI product lacks clinical content for a certain patient population. We have partnered with a...

Nov 2021
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VP/Other Executive

ROI / Cost (care and feeding)

I am not sure that we have found value for our providers from using MModal CDI Engage. We recently...

Nov 2021
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VP/Other Executive

Service and Support

3M needs to be able to deliver on what they promise. They gave us a lot of vaporware and, frankly, a...

Nov 2021
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VP/Other Executive

ROI / Cost (care and feeding)

3M is asking for a lot of money, so they need to be able to show tangible outcomes. So far, I don't...

Nov 2021
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CMIO

Future Outlook

MModal is a great company, and they were bought by 3M, which is also a great company. Companies like...

Nov 2021
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CMIO

Relationship

I have recommended 3M to others. They have been a great partner. I don't recommend vendors often,...

Nov 2021
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CMIO

Functionality and Upgrades

The system is good, but it needs to be better. There are issues with the way the alerts fire and the...

Nov 2021
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Director

Service and Support

If the vendor knows there are issues, our customer service manager will reach out to us. They are...

Oct 2021
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Director

Interfacing and Integration

The CAPD product is MModal's, and 3M CDI Engage One is 3M's CDI product. Those are supposed to talk...

Oct 2021
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Director

Functionality and Upgrades

A lot of what the CAPD product does is nudge the physicians as much as we want. That super satisfies...

Oct 2021
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Director

Implementation and Training

The implementation folks did a good job with us. We did the whole implementation remotely. It would...

Oct 2021
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Director

Implementation and Training

In terms of reeducation when new things come out, the vendor has a one-and-done approach with...

Oct 2021
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Manager

Functionality and Upgrades

It is very simple to fix or respond to things with MModal CDI Engage. So we would consider it very...

Oct 2021
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Manager

Relationship

The only communication we get from 3M is a regular spreadsheet that doesn't make any sense. We can't...

Oct 2021
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Manager

Functionality and Upgrades

We don't know whether MModal is helping us or hurting us. The physicians seem to have a lot of...

Oct 2021
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Manager

Relationship

I do believe that MModal will do what they can do to fix issues for us and to work with us on our...

Oct 2021
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