MModal CDI Engage (CAPD)
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
When it comes to MModal, 3M is not looking at an entire chart coding from a DRG perspective, they're...
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Functionality and Upgrades
MModal does a better job with report automation than other products, but it still feels partial. We...
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Functionality and Upgrades
Whenever we have a upgrade the product breaks for a little while. Then we have to do all these...
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Functionality and Upgrades
Things with the nudges are very slow going, and the reporting to support usage of those nudges...
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Future Outlook
I think my satisfaction will go up a year from now. I am told that the reporting that I need for the...
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Service and Support
Our physicians are really frustrated with the system. Part of that is because we haven't put much...
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Functionality and Upgrades
We are still working to implement some of the products that we purchased from 3M. Our leaders are...
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Service and Support
We are looking to upgrade to another CDI product from 3M, but we have been frustrated. 3M's system...
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Relationship
I have not seen the vendor do anything different, and I have been frustrated. When we have calls...
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Interfacing and Integration
In terms of how the product works with our EMR, how it flows, and how physicians get into it, things...
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ROI / Cost (care and feeding)
The product has been a disappointment from a results standpoint. Our computer-assisted physician...
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Functionality and Upgrades
There are quite a few hiccups with this system from time to time. And when there is dissatisfaction...
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Relationship
The vendor has resolved most of our concerns with data and access that were really frustrating to...
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Relationship
MModal has been wonderful. Whatever the fusion or the synergy has been between 3M and MModal since...
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Relationship
The vendor is a great partner. Everyone on their side is super engaged from their network...
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Technology
MModal CDI Engage is a good product, but I could develop it on our side a little more. We have...
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Relationship
Since 3M bought out MModal, our rates have been jacked up higher. I liked MModal better before they...
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Service and Support
3M has good support, and we have regular calls. We don't have a lot of problems that we bring up.
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Win/Loss - Why they were selected (by current clients)
Clinical documentation improvement used to be very manual. Over the years, several vendors have...
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Functionality and Upgrades
The product is awful. I am very frustrated with 3M. 3M CDI Engage One is the vendor's full product....
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Future Outlook
The system likely isn't part of my long-term plans. The only thing that keeps me in the system is...
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Functionality and Upgrades
The system does these things called nudges, and we build out our nudges based on specialties. For...
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Implementation and Training
The vendor has been very responsive. I haven't had any issues with the installs. We just recently...
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Other Observations & Comments
We fell into a challenging time period with the vendor when 3M bought them. Our implementation was...
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Future Outlook
We have had some major ongoing issues over the past few years. We keep thinking we have things...
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Interfacing and Integration
The system isn't working as promoted. I don't know whether our issues have to do with how our EMR is...
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Functionality and Upgrades
I haven't seen anything about new things from 3M. Even though we are getting an upgrade, the system...
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ROI / Cost (care and feeding)
In the past, we had to work every case to get a DRG. Now, we have computer-assisted coding, which...
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Future Outlook
We would buy MModal CDI Engage again. We would run into issues regardless of the product. Maybe I am...
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Service and Support
We partner with a higher-up from 3M. That person brings in some of their CDI nursing leadership too,...
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Relationship
We started working with the product after the merger, and the vendor’s people were still trying to...
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Implementation and Training
The vendor is still getting their implementation services together, so the implementation could have...
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Interfacing and Integration
The vendor is willing to make integration goals and work toward them.
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Functionality and Upgrades
One nice thing about the product is that the physicians can use it as they are documenting in real...
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ROI / Cost (care and feeding)
One limitation of the product is that it sometimes does inappropriate nudging. For example,...
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Functionality and Upgrades
Because of how often MModal CDI Engage fires, the utilization of it is actually low. There are a lot...
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Implementation and Training
There are a lot of opportunities for the providers to train themselves with the product. Right now,...
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Functionality and Upgrades
When our providers are using MModal CDI Engage, they are getting a lot of notifications as they...
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Interfacing and Integration
The way that 3M combined 360 Encompass CDI and MModal CDI Engage was broken. They made our work...
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Functionality and Upgrades
There are a lot of steps to do things in MModal CDI Engage. There are too many steps and too many...
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Implementation and Training
The training and implementation went very well from MModal. They were prepared and very thorough.
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Interfacing and Integration
We have had some problems with running reports. We are able to get a lot of reports, but sometimes...
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Service and Support
The support from MModal is very good. They are helpful and friendly; they just don't fix things...
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Lessons Learned
My advice to other organizations who are considering or using this solution is to ensure they have...
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Service and Support
MModal's support for the product is very good. We go to the support people with questions, and they...
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ROI / Cost (care and feeding)
I am extremely happy with MModal CDI Engage. It delivers as promised, and it has enhanced our...
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Service and Support
The individual who does ongoing training for MModal CDI Engage does a fairly good job.
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Functionality and Upgrades
It is strange that the upgrades to MModal CDI Engage are dependent on MModal Fluency Direct. Even...
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Future Outlook
We don't have enough information that reports out to us about what the solution's impact is on our...
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Relationship
I like MModal. I was not happy when I saw that 3M was taking them over because I feel like 3M...
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Functionality and Upgrades
The issue with the product's on-demand provider notifications is that those will fire no matter what...
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Functionality and Upgrades
I love the product's real-time provider notifications. The product can identify a Hierarchical...
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Relationship
Any CDI product lacks clinical content for a certain patient population. We have partnered with a...
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ROI / Cost (care and feeding)
I am not sure that we have found value for our providers from using MModal CDI Engage. We recently...
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Service and Support
3M needs to be able to deliver on what they promise. They gave us a lot of vaporware and, frankly, a...
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ROI / Cost (care and feeding)
3M is asking for a lot of money, so they need to be able to show tangible outcomes. So far, I don't...
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Future Outlook
MModal is a great company, and they were bought by 3M, which is also a great company. Companies like...
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Relationship
I have recommended 3M to others. They have been a great partner. I don't recommend vendors often,...
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Functionality and Upgrades
The system is good, but it needs to be better. There are issues with the way the alerts fire and the...
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Service and Support
If the vendor knows there are issues, our customer service manager will reach out to us. They are...
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Interfacing and Integration
The CAPD product is MModal's, and 3M CDI Engage One is 3M's CDI product. Those are supposed to talk...
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Functionality and Upgrades
A lot of what the CAPD product does is nudge the physicians as much as we want. That super satisfies...
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Implementation and Training
The implementation folks did a good job with us. We did the whole implementation remotely. It would...
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Implementation and Training
In terms of reeducation when new things come out, the vendor has a one-and-done approach with...
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Functionality and Upgrades
It is very simple to fix or respond to things with MModal CDI Engage. So we would consider it very...
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Relationship
The only communication we get from 3M is a regular spreadsheet that doesn't make any sense. We can't...
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Functionality and Upgrades
We don't know whether MModal is helping us or hurting us. The physicians seem to have a lot of...
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Relationship
I do believe that MModal will do what they can do to fix issues for us and to work with us on our...
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