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Thank you !

Access info about Computer Assisted Physician Documentation (CAPD) on your dashboard or bookmark under

(Your Products / Your Organization's Products)


MModal CDI Engage (CAPD) Comments
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KLAS Research Director - Boyd Stewart
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Boyd Stewart

Research Director

boyd.stewart@klasresearch.com

801-404-5435

 
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User Commentary

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Analyst/Coordinator

Implementation and Training

The low scores are due to the current implementation of the CAPD functionality. We are still in the...

Jan 2021
(0)
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Analyst/Coordinator

Implementation and Training

The vendor oversold what they had ready. We can always get an answer right away for support, but...

Jan 2021
(0)
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CMIO

ROI / Cost (care and feeding)

MModal is excellent. They are probably my favorite vendor, and MModal CDI Engage is probably my...

Jan 2021
(0)
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 or  to see details.

CMIO

Relationship

MModal has been an outstanding partner. They are candid about their products and testing. MModal...

Jan 2021
(0)
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 or  to see details.

Manager

Other Observations & Comments

Because of COVID-19, we haven't really spoken to our 3M representative this year. The person emails...

Dec 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The data that MModal CDI Engage provides is not really that helpful. 3M really needs to dig a little...

Dec 2020
(0)
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 or  to see details.

Director

Service and Support

The vendor is excellent about producing analytics, reports, and helping us with things. We did have...

Dec 2020
(0)
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Director

Lessons Learned

My only regret is I just don't have a large enough team to devote some of the time that we should to...

Dec 2020
(0)
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 or  to see details.

Nurse

Functionality and Upgrades

MModal CDI Engage gives real-time feedback to the providers as they are doing dictation. For...

Dec 2020
(0)
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 or  to see details.

Nurse

Other Observations & Comments

We are working on a model that hamstrings MModal's software in terms of automation. We are forcing...

Dec 2020
(0)
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 or  to see details.

Nurse

Functionality and Upgrades

The MModal product has worked flawlessly throughout the COVID-19 crisis. There have been a couple of...

Dec 2020
(0)
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 or  to see details.

Nurse

Implementation and Training

In the initial implementation, we had a number of problems, and the vendor dispatched one of their...

Dec 2020
(0)
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 or  to see details.

Nurse

Service and Support

MModal was purchased, and since their acquisition by 3M, there has been no change in support. I can...

Dec 2020
(0)
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 or  to see details.

CMIO

Other Observations & Comments

I want the system to be just as helpful for patients who are children as it is for patients who are...

Nov 2020
(0)
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 or  to see details.

CMIO

Functionality and Upgrades

I find the product to be helpful. It reminds me to add more definition or refinement to my...

Nov 2020
(0)
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 or  to see details.

CMIO

Relationship

The vendor listens well to us. When we have concerns for whatever reason, the vendor pulls in the...

Nov 2020
(0)
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Physician

Service and Support

3M has given us updates for COVID-19 codes and things like that as soon as they have been able.

Nov 2020
(0)
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 or  to see details.

Physician

ROI / Cost (care and feeding)

I wouldn’t buy MModal CDI Engage again in its current version. I certainly would if 3M had a more...

Nov 2020
(0)
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 or  to see details.

Physician

Future Outlook

It is hard to say whether this product drives tangible outcomes. 3M's intentions, what the product...

Nov 2020
(0)
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CMIO

Functionality and Upgrades

MModal CDI Engage is a great tool. 3M is expanding the platform. We have already had some...

Nov 2020
(0)
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 or  to see details.

CMIO

Other Observations & Comments

With 3M acquiring MModal, we have had some support changeovers. People have moved in and out of...

Nov 2020
(0)
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 or  to see details.

CMIO

Functionality and Upgrades

Without having the encoder and the whole deal tied together, the value of the system is just not...

Nov 2020
(0)
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 or  to see details.

VP/Other Executive

Sales and Contracting

3M has some promising technology. What they showed us at the demonstration was not what they sold...

Nov 2020
(0)
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 or  to see details.

VP/Other Executive

Lessons Learned

With some prodding, 3M keeps their promises eventually. We have to hold 3M accountable.

Nov 2020
(0)
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 or  to see details.

VP/Other Executive

Functionality and Upgrades

We had some significant issues with the rollout, but 3M had someone fix the issues. 3M certainly had...

Nov 2020
(0)
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 or  to see details.

VP/Other Executive

Relationship

The executives from 3M are not present. I don't know whether that is because of COVID-19, but I...

Nov 2020
(0)
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 or  to see details.

VP/Other Executive

Sales and Contracting

Something that would bring value to 3M is if they shared their road map and the way our needs fit in...

Nov 2020
(0)
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 or  to see details.

VP/Other Executive

Other Observations & Comments

3M has an opportunity to improve their analytics. When we look at the synergy between 3M and MModal,...

Nov 2020
(0)
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 or  to see details.

VP/Other Executive

Interfacing and Integration

The product is a little frustrating because the technology doesn't work very well with our EMR; it...

Nov 2020
(0)
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 or  to see details.

VP/Other Executive

Functionality and Upgrades

What we really wanted from the product was the opportunity for physicians to choose from an array of...

Nov 2020
(0)
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 or  to see details.

VP/Other Executive

Sales and Contracting

When MModal described the product, they said it would offer discrete choices. For example, when we...

Nov 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The product is still a little clunky. We are trying to make some changes so that we can use the...

Nov 2020
(0)
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 or  to see details.

Manager

Relationship

3M has a lot of products out there, and the vendor tends to bundle products. 3M merged with MModal...

Nov 2020
(0)
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 or  to see details.

Manager

ROI / Cost (care and feeding)

3M charges for everything. Their invoices are somewhat difficult to read because there is a line...

Nov 2020
(0)
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 or  to see details.

Manager

Implementation and Training

The vendor has very knowledgeable people because this situation is so new, and the two companies...

Nov 2020
(0)
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 or  to see details.

Manager

Implementation and Training

There were issues when we were doing the training functionality that wasn't working. All of that is...

Nov 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We had a lot of issues with some of the interface setup from the beginning, so we don't get the full...

Nov 2020
(0)
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 or  to see details.

Manager

Interfacing and Integration

The product quality is high. We are pleased with the encoder that integrates with the CDI. We are...

Nov 2020
(0)
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 or  to see details.

Manager

Service and Support

The support level is very solid. Everything has to go through the vendor's initial call center, and...

Nov 2020
(0)
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 or  to see details.

Manager

Service and Support

The support is more reactive than proactive. We are absolutely the ones telling the vendor what the...

Nov 2020
(0)
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Manager

Relationship

We have a CSM person, and the fact that we have somebody that we escalate to is great. That person...

Nov 2020
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

MModal was Johnny on the spot during implementation, and they have made a couple of visits to check...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We have a little issue right now, but we are trying to work through it. We found out that the...

Nov 2020
(0)
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 or  to see details.

Analyst/Coordinator

Service and Support

We have not had any issue where we have needed any executive involvement. We have been able to work...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

MModal is not that bad, and the overall cost and the fact that they come on-site whenever we need...

Nov 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

I am not sure whether we would buy the product again. We are trying to get it off the ground now. I...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We don't have an ROI yet. I don't see our future satisfaction changing unless the vendor came out...

Oct 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

The system listens for certain key words, and tries to do clinical documentation improvement if it...

Oct 2020
(0)
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 or  to see details.

Director

Other Observations & Comments

I think that I would buy this product again, but trying to get all of our doctors to buy-in to that...

Oct 2020
(0)
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 or  to see details.

Director

Relationship

The vendor does keep their promises, and the software does work. We just have to follow up with the...

Oct 2020
(0)
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 or  to see details.

Director

ROI / Cost (care and feeding)

We had a really good deal with the vendor, but we just got our pricing renewal and the cost of our...

Oct 2020
(0)
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 or  to see details.

Director

ROI / Cost (care and feeding)

We have tried to work with the vendor's marketing person, but they are now pretty inflexible. The...

Oct 2020
(0)
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 or  to see details.

Director

Other Observations & Comments

This product is a pretty new technology, but it is hard to know if it really increases our revenue....

Oct 2020
(0)
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 or  to see details.

Manager

Relationship

The vendor executives have always been there when we have requested them. I give the vendor a high...

Jun 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We need real-time reporting on who is using the system and how they are using the system. We would...

Jun 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

I would like to see the vendor improve on their reporting because I think the ease of use is...

Jun 2020
(0)
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 or  to see details.

Manager

Other Observations & Comments

The vendor’s support hasn’t really changed from how it was prior to the COVID-19 crisis.

Jun 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We still have some glitches to iron out. The system’s reporting capabilities are not what we need....

Jun 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The system is low maintenance. The facilities manage the product. The user maintenance has to be...

Apr 2020
(0)
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 or  to see details.

Manager

Service and Support

The vendor has been very responsive. We meet regularly, and they are engaged. The customer support...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

3M is doing some integration work, but we have had trouble getting a clear-cut answer about whether...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

MModal has been purchased by 3M. During our last implementation, we didn't really notice any...

Apr 2020
(0)
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 or  to see details.

Manager

Interfacing and Integration

Our organization is a bit complex because of our size. It is hard to standardize our workflow. The...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The implementation and the training are not where we want them to be. Some things need to be taken...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The product does what the vendor said it would do, but we are still trying to resolve one problem....

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor delivers new technology. We have to drive the initiative to get the vendor to work with...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We have had some issues with this product. There are things called markers that pop up for the...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

There were some hiccups during the process of setting things up, but those were on my facility's...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I am still very happy with the MModal product, but I am less enthused about 3M's involvement. The...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product is good. We don't have any problems with it. The product is user friendly, and the...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Ultimately, I would love to see the product be integrated at the encounter levels so that we could...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

3M bought MModal because 3M had a fully integrated system, but it wasn't as good as the products...

Jan 2020
(0)
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 or  to see details.

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