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MModal CDI Engage (CAPD)
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Boyd Stewart
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User Commentary

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Manager

The issue with the product's on-demand provider notifications is that those will fire no matter what...

Nov 2021
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Manager

I love the product's real-time provider notifications. The product can identify a Hierarchical...

Nov 2021
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(0)
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Manager

Any CDI product lacks clinical content for a certain patient population. We have partnered with a...

Nov 2021
||
(0)
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VP/Other Executive

I am not sure that we have found value for our providers from using MModal CDI Engage. We recently...

Nov 2021
||
(0)
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VP/Other Executive

3M needs to be able to deliver on what they promise. They gave us a lot of vaporware and, frankly, a...

Nov 2021
||
(0)
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VP/Other Executive

3M is asking for a lot of money, so they need to be able to show tangible outcomes. So far, I don't...

Nov 2021
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CMIO

MModal is a great company, and they were bought by 3M, which is also a great company. Companies like...

Nov 2021
||
(0)
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CMIO

I have recommended 3M to others. They have been a great partner. I don't recommend vendors often,...

Nov 2021
||
(0)
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CMIO

The system is good, but it needs to be better. There are issues with the way the alerts fire and the...

Nov 2021
||
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Director

If the vendor knows there are issues, our customer service manager will reach out to us. They are...

Oct 2021
||
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Director

The CAPD product is MModal's, and 3M CDI Engage One is 3M's CDI product. Those are supposed to talk...

Oct 2021
||
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Director

A lot of what the CAPD product does is nudge the physicians as much as we want. That super satisfies...

Oct 2021
||
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Director

The implementation folks did a good job with us. We did the whole implementation remotely. It would...

Oct 2021
||
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Director

In terms of reeducation when new things come out, the vendor has a one-and-done approach with...

Oct 2021
||
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Manager

It is very simple to fix or respond to things with MModal CDI Engage. So we would consider it very...

Oct 2021
||
(0)
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Manager

The only communication we get from 3M is a regular spreadsheet that doesn't make any sense. We can't...

Oct 2021
||
(0)
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Manager

We don't know whether MModal is helping us or hurting us. The physicians seem to have a lot of...

Oct 2021
||
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Manager

I do believe that MModal will do what they can do to fix issues for us and to work with us on our...

Oct 2021
||
(0)
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Analyst/Coordinator

We have been having some issues with MModal CDI Engage. We aren't having 100% success, and the...

Jul 2021
||
(0)
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Analyst/Coordinator

3M is working diligently to resolve our issues, but we haven't found out the cause yet. 3M tries to...

Jul 2021
||
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Analyst/Coordinator

A lot of our dissatisfaction with the product’s integration has to do with the way the system is...

Jul 2021
||
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Analyst/Coordinator

Our biggest issue with MModal CDI Engage is the reporting. We run no reports out of our EMR, and...

Jul 2021
||
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Director

We have regular meetings with 3M, and they send us emails so that we can see which of our providers...

Jun 2021
||
(0)
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CMIO

I really have been impressed. MModal has been one of our best partners. We have had challenges...

Jun 2021
||
(0)
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Director

We were on an introductory rate for the solution, but after we had been on that for a bit, the...

Jun 2021
||
(0)
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Director

The solution's difficulty is mainly in the setup that is necessary to get everything configured. I...

Jun 2021
||
(0)
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Director

We have some providers who weren't ready to move to this system. It would be helpful if the vendor...

Jun 2021
||
(0)
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Director

We recently learned that the system's reporting is the only way we can measure success, and the...

Jun 2021
||
(0)
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Director

I would tell others looking at this system to test it a lot. They should make sure the system is...

Jun 2021
||
(0)
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Director

The vendor has been willing to come to the table to fix things. They have not blown us off. They are...

Jun 2021
||
(0)
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CMIO

Having used one of 3M's competitor's software, I know from experience that the ease of use is not...

May 2021
||
(0)
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CMIO

The portion of MModal CDI Engage that we purchased meets our needs. I am sure that if we had...

May 2021
||
(0)
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CMIO

3M's support is phenomenal. I know the ins and outs of IT, and I know about the technical aspects...

May 2021
||
(0)
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Director

During our implementation, the vendor could have been a little clearer about what the implementation...

Feb 2021
||
(0)
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Director

I like the product's ease of use for end users and the quality of its CDI-related content. We had...

Feb 2021
||
(0)
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Director

We are in the process of validating whether we are receiving our money's worth from this solution....

Feb 2021
||
(0)
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Director

The vendor's training was acceptable. We adjusted what they provided, but what they provided was...

Feb 2021
||
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Manager

We have barely pushed out MModal CDI Engage. The sensitivity to documentation and the ability to do...

Feb 2021
||
(0)
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Manager

Typically, the upgrades don’t impact us, so they are fine. But we have had multiple upgrades where...

Feb 2021
||
(0)
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Manager

MModal CDI Engage works tremendously well. It is a fantastic system and enhances our workflow. It is...

Feb 2021
||
(0)
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Manager

MModal does a great job communicating with us. We have regular calls to check in and exchange...

Feb 2021
||
(0)
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Analyst/Coordinator

The low scores are due to the current implementation of the CAPD functionality. We are still in the...

Jan 2021
||
(0)
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Analyst/Coordinator

The vendor oversold what they had ready. We can always get an answer right away for support, but...

Jan 2021
||
(0)
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CMIO

MModal is excellent. They are probably my favorite vendor, and MModal CDI Engage is probably my...

Jan 2021
||
(0)
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CMIO

MModal has been an outstanding partner. They are candid about their products and testing. MModal...

Jan 2021
||
(0)
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Manager

Because of COVID-19, we haven't really spoken to our 3M representative this year. The person emails...

Dec 2020
||
(0)
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Manager

The data that MModal CDI Engage provides is not really that helpful. 3M really needs to dig a little...

Dec 2020
||
(0)
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Director

The vendor is excellent about producing analytics, reports, and helping us with things. We did have...

Dec 2020
||
(0)
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Director

My only regret is I just don't have a large enough team to devote some of the time that we should to...

Dec 2020
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(0)
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Nurse

MModal CDI Engage gives real-time feedback to the providers as they are doing dictation. For...

Dec 2020
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(0)
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Nurse

We are working on a model that hamstrings MModal's software in terms of automation. We are forcing...

Dec 2020
||
(0)
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Nurse

The MModal product has worked flawlessly throughout the COVID-19 crisis. There have been a couple of...

Dec 2020
||
(0)
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Nurse

In the initial implementation, we had a number of problems, and the vendor dispatched one of their...

Dec 2020
||
(0)
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Nurse

MModal was purchased, and since their acquisition by 3M, there has been no change in support. I can...

Dec 2020
||
(0)
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CMIO

I want the system to be just as helpful for patients who are children as it is for patients who are...

Nov 2020
||
(0)
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CMIO

I find the product to be helpful. It reminds me to add more definition or refinement to my...

Nov 2020
||
(0)
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