MModal CDI Engage (CAPD) Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Relationship
3M is very willing to help us in any way that they can. If we need a call set up, they will do that,...
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Relationship
When I call 3M's help desk team, usually whoever I talk to cannot help me. They put me on hold, and...
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Operations, Product
I would recommend that instead of having a CDI or clinical documentation specialist label their...
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Relationship
3M is not very open to trying to change anything. When I make suggestions, they tell me they can’t...
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Product, Value
With the data piece, especially tied to MModal CDI Engage, we have struggled to calculate the return...
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Product, Value
One of the big strengths of MModal CDI Engage is its flexibility. That has allowed us to mold and...
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Product
We have struggled with the way the MModal CDI Engage provider nudges are configured within our EMR....
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Product
We would like 3M to fine-tune some of their definitions of particular disease states and the...
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Operations, Product
MModal CDI Engage is easy to use, but 3M needs to know how to play with other vendor’s products....
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Culture, Value
The vendor avoids charging for every little thing. We do a pretty good job with our contracting, and...
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Product
We don't use one of the vendor's biggest features, which is the worklist. We use our own tool. It...
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Loyalty, Product, Value
We have had our ups and downs with 3M. I would definitely purchase the system again when I compare...
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Relationship, Product
There needs to be a lot of improvement from the 3M side of things, but not everybody is going to be...
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Relationship
There is typically a quick response and turnaround time from a customer perspective, at least on our...
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Relationship
The customer service depends on which module we are dealing with from 3M. From a coding perspective,...
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Operations
3M does have individuals that they can tap to provide training via video meetings.
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Product
On the CDI side, there is an integration into the Fluency Direct side. The back end sounds like it...
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Relationship
With 3M, I do not like to call a number and leave a message or have someone say they will open a...
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Relationship
For 3M, I have phone numbers of upper management folks, and when I get those people involved, heads...
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Relationship, Product
We have been having a lot of issues with the product over the past several months. We had an...
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Product
There is a good backbone behind the product; it has good functionality. However, there are...
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Culture
Our contract with the vendor was renewed. We have lacked the service and the ability to use the product....
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Relationship
We have some issues that have negatively impacted our thoughts on the product. Some of the customer...
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Relationship
Nobody is really that proactive. I would like it if the vendor could have people reach out to at...
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Product
I don't think we are able to use CDI Engage to its full potential because of the products that we...
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Relationship
Our representative from 3M is proactive. They are amazing and go out of their way. Any time we have...
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Product
The reporting in MModal CDI Engage is its greatest weakness because every time we turn around, we...
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Relationship, Product
Speaking as a newer user, it is a little cumbersome to assign flags to reflect the financial impact...
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Relationship
The person who has been our adoption specialist from 3M has been wonderful. They are extremely...
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Relationship, Product
3M facilitated the query application part for us and provided templates, and that made the...
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Product
There is a very good interface for presenting information in the query function. I appreciate how...
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Relationship, Product
There are pieces of MModal CDI Engage that we rely on and other pieces that don’t work for us; we...
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Product
CDI Collaborate is a great tool for our CDI documentation improvement specialists to keep track of...
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Relationship
We have had a couple of issues here and there with MModal CDI Engage. Those issues have mainly been...
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Loyalty, Product
We struggle with flexibility in reviewing parts of a document. For example, if we have a document...
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Culture
On the MModal CDI Engage side, the biggest difficulty is more or less the same as with every system....
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Operations
Throughout the implementation and support of the product, 3M has done everything they have said they...
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Operations, Product
Making commands in the system is very easy. Users receive an alert in the background, but our...
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Relationship
We had a customer service representative from 3M, but the vendor's representatives have changed...
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Loyalty
3M's product didn't meet our expectations by any means. We were constantly trying to optimize the...
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Product
The platform constantly gives our providers incorrect alerts. It is supposed to be a cloud-based...
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Operations
We need training to focus on how we can leverage the platform better.
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Relationship
There is a lot of talk from the vendor about wanting to get to the root of things, but there isn’t a...
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Loyalty
MModal CDI Engage is what we have invested in for our CDI team. That doesn’t mean we are not also...
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Relationship
3M does not keep their promises. The solutions they showcase don’t come to fruition as showcased....
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Culture, Value
MModal CDI Engage is a pricey solution, but 3M is willing to work with us in areas where we are...
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Relationship, Product
We have run into issues with MModal CDI Engage post-implementation. For example, getting new...
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Operations
The initial shoulder-to-shoulder training from the 3M implementation team was very poor. 3M was here...
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Product
MModal CDI Engage was promoted as working a particular way as if it were always going to work....
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Product
MModal CDI Engage’s ease of use is good. It is easy to understand overall. MModal CDI Engage aligns...
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Relationship
3M’s support is not timely. It is easy to submit support tickets, but we usually don’t hear back for...
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Loyalty
Based on history, our satisfaction with MModal CDI Engage will be the same a year from now. 3M and...
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Relationship
3M goes above and beyond, and their support team is on top of things. We went through a situation...
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Product
We made some changes for transcription in MModal CDI Engage, and the upgrade was awesome. We have...
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Operations, Product
MModal CDI Engage works well with our EMR, and it is easier to use than other products we are...
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Product
The templates in MModal CDI Engage can be a pain sometimes, so it could be easier for providers to...
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Operations, Product
MModal CDI Engage has been stable. It is easy for new users to just jump right in with minimal...
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Relationship
3M is super responsive, and the people that we work with seem really knowledgeable. They are easy to...
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Relationship
3M has a status board if there is an infrastructure issue that is out of their control. They are...
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Product
The content in MModal CDI Engage is minimally invasive, and the content is broken down into two...
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Product
I have tools in our EMR on the Hierarchical Condition Category front, so I tend to use those because...
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Product
The UI feature is frustrating. The pill is supposed to remain docked where we leave it, and things...
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Loyalty
I don’t know whether we have a long-term plan for MModal CDI Engage, but I haven’t heard that our...
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Culture, Relationship
I reached out to 3M several times and asked them to show me what type of information could be pulled...
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Product
A lot of things eventually get fixed in MModal CDI Engage, but the solution is not perfect. There...
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Operations
The training in MModal CDI Engage is driven more by our organization than 3M, and the product...
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Product
Clinicians don’t need MModal CDI Engage because it is for coding, and we are just trying to take...
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Loyalty, Product
I have some reservations about MModal CDI Engage. It is not quite where I want it to be. The vendor...
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Relationship, Product, Value
The application has created a lot of opportunities for us to learn and grow in partnership with our...
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Value
3M keeps their promises but takes some time. There is definitely a development cycle. The vendor is...
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Relationship
We don’t have a true delay from 3M’s support, but there is a delay in getting the support people to...
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Operations
The implementation of MModal CDI Engage was easy, and the maintenance process doesn't require...
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Product
MModal CDI Engage fully integrates with our EMR, and our providers aren't logging in to some other...
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Product
We did have one hiccup where MModal CDI Engage went down, and the providers were not seeing...
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Relationship, Value
We work closely with 3M, and they give us a team of support people and anything that we need without...
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Product, Value
We have improved our KPIs by using a combination of MModal CDI Engage with other 3M tools. We can...
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Product
From a functionality perspective, we weren't aware or told that there could be inconsistencies with...
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Operations
The vendor did an excellent job with upgrades and implementations. Their people were very...
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Product
From a visual and a GUI perspective, things were definitely what we expected. The biggest complaint...
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Operations, Product
We were not aware that it would take years to train the natural language processor for some of those...
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Product
We have had cases logged for years that we still haven't seen improvement on that have to do with...
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Relationship
We always have to tell the vendor when something isn't working correctly or when something else...
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Relationship
Some strengths are product support, customer support, and executive involvement. When we needed some...
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Value
One strength of the product is that the physicians can see our questions or have nudges at the time...
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Relationship
We have continuous suggestions all the time on how to tweak the rules and things like that, and the...
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Operations
The vendor provides webinars and things that are pretty easy to access.
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Product
In terms of integration with MModal CDI Engage, we do have trouble integrating with our EMRs as well...
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Relationship, Operations
In terms of web support, the vendor has a lot of information on the web. They publish their fixes...
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Relationship
If we need something, the vendor does a good job of trying to get the person that can be the most...
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