MModal CDI Engage (CAPD)
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Subject Expert
Boyd Stewart
Research Director
Commentary Summary
User Commentary
The issue with the product's on-demand provider notifications is that those will fire no matter what...
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I love the product's real-time provider notifications. The product can identify a Hierarchical...
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Any CDI product lacks clinical content for a certain patient population. We have partnered with a...
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I am not sure that we have found value for our providers from using MModal CDI Engage. We recently...
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3M needs to be able to deliver on what they promise. They gave us a lot of vaporware and, frankly, a...
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3M is asking for a lot of money, so they need to be able to show tangible outcomes. So far, I don't...
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MModal is a great company, and they were bought by 3M, which is also a great company. Companies like...
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I have recommended 3M to others. They have been a great partner. I don't recommend vendors often,...
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The system is good, but it needs to be better. There are issues with the way the alerts fire and the...
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If the vendor knows there are issues, our customer service manager will reach out to us. They are...
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The CAPD product is MModal's, and 3M CDI Engage One is 3M's CDI product. Those are supposed to talk...
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A lot of what the CAPD product does is nudge the physicians as much as we want. That super satisfies...
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The implementation folks did a good job with us. We did the whole implementation remotely. It would...
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In terms of reeducation when new things come out, the vendor has a one-and-done approach with...
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It is very simple to fix or respond to things with MModal CDI Engage. So we would consider it very...
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The only communication we get from 3M is a regular spreadsheet that doesn't make any sense. We can't...
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We don't know whether MModal is helping us or hurting us. The physicians seem to have a lot of...
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I do believe that MModal will do what they can do to fix issues for us and to work with us on our...
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We have been having some issues with MModal CDI Engage. We aren't having 100% success, and the...
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3M is working diligently to resolve our issues, but we haven't found out the cause yet. 3M tries to...
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A lot of our dissatisfaction with the product’s integration has to do with the way the system is...
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Our biggest issue with MModal CDI Engage is the reporting. We run no reports out of our EMR, and...
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We have regular meetings with 3M, and they send us emails so that we can see which of our providers...
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I really have been impressed. MModal has been one of our best partners. We have had challenges...
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We were on an introductory rate for the solution, but after we had been on that for a bit, the...
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The solution's difficulty is mainly in the setup that is necessary to get everything configured. I...
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We have some providers who weren't ready to move to this system. It would be helpful if the vendor...
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We recently learned that the system's reporting is the only way we can measure success, and the...
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I would tell others looking at this system to test it a lot. They should make sure the system is...
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The vendor has been willing to come to the table to fix things. They have not blown us off. They are...
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Having used one of 3M's competitor's software, I know from experience that the ease of use is not...
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The portion of MModal CDI Engage that we purchased meets our needs. I am sure that if we had...
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3M's support is phenomenal. I know the ins and outs of IT, and I know about the technical aspects...
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During our implementation, the vendor could have been a little clearer about what the implementation...
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I like the product's ease of use for end users and the quality of its CDI-related content. We had...
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We are in the process of validating whether we are receiving our money's worth from this solution....
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The vendor's training was acceptable. We adjusted what they provided, but what they provided was...
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We have barely pushed out MModal CDI Engage. The sensitivity to documentation and the ability to do...
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Typically, the upgrades don’t impact us, so they are fine. But we have had multiple upgrades where...
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MModal CDI Engage works tremendously well. It is a fantastic system and enhances our workflow. It is...
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MModal does a great job communicating with us. We have regular calls to check in and exchange...
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The low scores are due to the current implementation of the CAPD functionality. We are still in the...
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The vendor oversold what they had ready. We can always get an answer right away for support, but...
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MModal is excellent. They are probably my favorite vendor, and MModal CDI Engage is probably my...
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MModal has been an outstanding partner. They are candid about their products and testing. MModal...
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Because of COVID-19, we haven't really spoken to our 3M representative this year. The person emails...
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The data that MModal CDI Engage provides is not really that helpful. 3M really needs to dig a little...
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The vendor is excellent about producing analytics, reports, and helping us with things. We did have...
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My only regret is I just don't have a large enough team to devote some of the time that we should to...
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MModal CDI Engage gives real-time feedback to the providers as they are doing dictation. For...
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We are working on a model that hamstrings MModal's software in terms of automation. We are forcing...
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The MModal product has worked flawlessly throughout the COVID-19 crisis. There have been a couple of...
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In the initial implementation, we had a number of problems, and the vendor dispatched one of their...
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MModal was purchased, and since their acquisition by 3M, there has been no change in support. I can...
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I want the system to be just as helpful for patients who are children as it is for patients who are...
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I find the product to be helpful. It reminds me to add more definition or refinement to my...
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