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Acclara EHR-Agnostic Ambulatory RCM Services
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Mollie Hunt
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Featured  Report

Ambulatory Revenue Cycle Management Services 2023: Exploring Provider Perceptions of Outsourcing amid Mounting Pressures
Ambulatory Revenue Cycle Management Services 2023:
Exploring Provider Perceptions of Outsourcing amid Mounting Pressures
July 2023
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Commentary Summary

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User Commentary

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VP/Other Executive

Relationship, Relationship, Relationship, Services

I like Acclara’s customer service. The firm is very responsive, and they know the business very well....

Jun 2023
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Physician

Loyalty, Loyalty, Loyalty

I don't know whether we would buy Acclara's services again. I am not familiar with the other firms...

May 2023
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Physician

Relationship, Relationship, Relationship

We have been with this firm for a while now, but things have recently changed to where the firm...

May 2023
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Physician

Relationship

I have a routine meeting with the firm where we go over our A/R and everything. I can access a whole...

Dec 2022
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Physician

Relationship

The firm’s executives say they will be involved every time until everything is resolved, but then...

Dec 2022
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Physician

Loyalty

We had a rough start with Tegria. Things seemed to be going well, and when we could pay closer...

Dec 2022
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Physician

Loyalty, Relationship

The firm needs to be more proactive. They say that they don't receive some claims or that there are...

Dec 2022
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Physician

Value

Tegria is definitely not the cheapest, but they are not the most expensive. There are no unexpected...

Dec 2022
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Physician

Relationship

I would like to see the firm be a little more responsive to our feedback. The firm might not have...

Dec 2022
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Physician

Relationship

I like the staff that is assigned to us. We had a different staff before, and we had to call the...

Dec 2022
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VP/Other Executive

Relationship

All industries, organizations, and companies have had some struggles with turnover, including MSM,...

Dec 2022
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VP/Other Executive

Services

One of the pain points that I have noticed is that as we have gotten bigger as an organization, we...

Dec 2022
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VP/Other Executive

Loyalty, Relationship

We have plans to meet with our development team to build a list of wants and needs. We are then...

Dec 2022
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VP/Other Executive

Relationship

MSM has a great team, and we have developed a pretty strong relationship. We are working with a...

Dec 2022
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Physician

Value

The transition to MSM was really arduous and time consuming. We lost a lot of money, and we continue...

Nov 2022
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Physician

Relationship

On a personal level, everyone from MSM has been very nice.

Nov 2022
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Physician

Services

When dealing with billing and insurance, all accuracies should be verified. There are still issues...

Nov 2022
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Physician

Relationship

We have a specific customer service representative assigned to our account. In the time we have been...

Nov 2022
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Physician

Loyalty

Our partners have talked about going with another billing company, but that is such an arduous path....

Nov 2022
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Physician

Relationship

It seemed like everything was outsourced with MSM. We would bring up an issue with our customer...

Nov 2022
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Physician

Relationship

There are always unresolved issues with MSM. Currently, we have an account representative who is...

Nov 2022
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Physician

Relationship

We have had to call executives or more senior people in the company to get things done, and they...

Nov 2022
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Physician

Relationship

We have not gotten any feedback from MSM one way or another. We have a business relationship. But we...

Nov 2022
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Physician

Relationship

We meet with MSM on a regular basis, and they have a spreadsheet that they put together and...

Nov 2022
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Physician

Value

We pay MSM more than we paid our previous billing company. We are fine paying our contractor rate...

Nov 2022
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Physician

Loyalty

We are optimistic about the future with MSM and with our new account representative. But the whole...

Nov 2022
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Physician

Relationship, Operations

Our main issue has been the whole transition with MSM; that was very confusing and complicated. Part...

Nov 2022
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